Counter Manager Job Description

Counter Manager Job Description

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Counter manager provides analytical and decision support primarily for the Business Platinum, Business Gold and Plum product management teams.

Counter Manager Duties & Responsibilities

To write an effective counter manager job description, begin by listing detailed duties, responsibilities and expectations. We have included counter manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Meeting and increasing sales for Eve Lom by demonstrating product knowledge and serving as a resource to all customers
Garnishes product to meet Deli standards
Assists sales/service clerks with packaging, labeling, filling, rotating, and removing product while leading by example
Track sales on DBR (Daily Business Record) and Monthly and Annual Tracking Reports, ensuring Beauty Artists also fill out their reports and are given the necessary daily goal information needed to succeed
Counter Managers may manage Beauty Advisors
Achieve daily / weekly / monthly sales goals based on the department’s goal and are expected to track their sales
Identify areas of strength and weakness
Build team spirit, motivate, lead and develop Make-up artists
Assure the achievement of the sales targets of the counter
Recruit and train Make-up artists aligned with Brand policies

Counter Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Counter Manager

List any licenses or certifications required by the position: PMP, CFE, OSINT, CAMS, ITC, DAWIA

Education for Counter Manager

Typically a job would require a certain level of education.

Employers hiring for the counter manager job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Technical, Business, Education, Engineering, Leadership, Communication, Associates, E-Commerce, French, Professional Development

Skills for Counter Manager

Desired skills for counter manager include:

Sales achievements vs
Product
Own line and key products in neighboring bays
Department’s performance in relation to own account
Cosmetic products
Gemstones and gold/sterling silver/tungsten/platinum
Baler
Merchandising skills
Proper lifting techniques
Retail food business

Desired experience for counter manager includes:

Ensure respect of brand image at the counter
Develop and maintain positive relationships with department store floor managers
Communicate head office information to the team
Key metrics, counter sales and margin growth
Collaboratively work with HQ business group/HQ contact to develop local business strategy that is consistent with overall business strategy and vendor alignment
Collaboratively working with Area Leadership and Counter owners to provide analysis and insight into counter key metric performance, HR/Staffing performance, inventory alignment, and fill rate performance

Counter Manager Examples

1

Counter Manager Job Description

Job Description Example
Our company is growing rapidly and is hiring for a counter manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for counter manager
  • Training counter associates on products, sales, systems and operations
  • Establishing and maintaining work schedules according to business needs
  • Visiting new and existing customers to understand share of wallet performance and counter customer service performance
  • Developing relationship with key counter to vendors to help drive vendor accountability in supporting counter marketing efforts
  • Executing corporate marketing initiatives
  • Executing local marketing initiatives (including attendance at key events and maintaining central calendar for counter owners to drive accountability)
  • Communicating the budget for counters on sales, GP%, number of tickets, and number of customers
  • Work in conjunction with Country Director (CD)/Deputy Country Director (DCD)/Senior Program Manager and relevant program staff and financial staff to develop plans, proposals, and budgets for new and existing projects in the trafficking in persons sector(s)
  • Provide leadership, direction and develop implementation plans for projects in the trafficking in persons sector(s)
  • Keep up-to-date on existing or emerging academic literature regarding trafficking and Vietnam
Qualifications for counter manager
  • In conjunction with national staff, further develop the training (and curriculum) on trafficking and safe migration, training methods
  • Assist with the field-level execution of the program against all set objectives and within the agreed budgets
  • Work with local donor representatives, government authorities and all relevant stakeholders on the program documentation process, ensuring that plans and proposals address critical needs and meet donor criteria for provision of funding
  • Prepare and submit monthly narrative, financial and project status reports in a timely and accurate manner
  • Ensure monitoring systems are in place and that project reviews are carried out periodically in conjunction with the project management and team
  • Develop monitoring and evaluation methods for project activities (ex
2

Counter Manager Job Description

Job Description Example
Our company is searching for experienced candidates for the position of counter manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for counter manager
  • Promote spiritual development of staff and ensure projects maintain their ministry focus and effectiveness
  • Look for opportunities to incorporate ministry into all programs and seek opportunities to partner with churches and local partners
  • Educate donors to cultivate a holistic understanding of human trafficking
  • Network in the NGO community, UN agencies, local and national government bodies, donors and other relevant parties within the sector
  • Assist Branch Managers and Counter Managers with Human Resource Planning
  • Provide direction to Jo Malone Stylists regarding company goals and objectives
  • Drive sales and meet or exceed personal sales goals total department sales goals
  • Develop a clientele for trunk shows and plan for each show a minimum of 6 weeks in advance using the FJ 10 Best Practices for Trunk Shows
  • Write FJ schedules and submit to FJ Regional and Store Manager a minimum of 2 weeks in advance
  • Reinforces Festival culture, guest service, and performance expectations to all deli associates
Qualifications for counter manager
  • Ability to communicate and interact well with people of different nationals, linguistic, cultural and socio-economic backgrounds
  • Strong relational skills and financial management experience preferred
  • Clear understanding of the workings of major donors and their perspectives, requirements and standards
  • Technical understanding of human trafficking, and personal interest and proven motivation in broadening this understanding
  • Experience in project management in anti-trafficking or working with vulnerable populations
  • Experience with proposal writing, program budgeting and tracking, program development, implementation, and monitoring/evaluating methodologies
3

Counter Manager Job Description

Job Description Example
Our innovative and growing company is looking for a counter manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for counter manager
  • Ensures coverage of no less than one associate is on the counter from 8am-8pm daily
  • Responsible for completion of weekly associate evaluation of company standard in guest service expectations (Ten Tile)
  • Assists guests with finding items they are looking for on or off the sales floor
  • Takes over presentation of service case, making sure everything is decorated for the upcoming holiday or special event
  • Fills cupboards with containers, lids, spoons, tags
  • Takes temperatures of everything regularly and complete necessary logs
  • Keeps slicer log up to date
  • Assists manager in counting inventory
  • Other duties as assignedTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily
  • Responsible for the daily management and administration of all front counter customer sales and service activities and personnel
Qualifications for counter manager
  • Experience living and working in Asian cultures (desired)
  • Willingness to learn to speak Vietnamese
  • Answers queries and obtains information, and follows up all pending matters related to Brand personnel, products, events
  • Communicate to manager saleable items and non-saleable
  • Prior experience in an automotive parts store, a dealership parts counter, or a similar setting
  • Be able to frequently lift more than 12 pounds
4

Counter Manager Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of counter manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for counter manager
  • Responsible for recruiting, interviewing and hiring front counter Customer Sales and Service Supervisors and Leads
  • Responsible for the management and development of front counter Customers Sales and Service Supervisors and Leads
  • Responsible for the effective communication and consistency of information between the front counter Customer Sales and Service management staff and all other departments
  • Facilitate departmental training programs (billing system, office procedures, sales and service, computer, ) ensuring effective use of sales and communications skills and consistency of information
  • Assists front counter CSSRs in meeting sales standards by providing training and keeping them focused on their goals
  • Assists front counter CSSRs in determining the resolution of all customer situations
  • Assists with “check for errors” reports on Cash handling statistics by collecting appropriate data
  • Respond to customer inquiries/complaints, and ensure that appropriate action is taken including follow up with customers and staff
  • Ensure and maintain adequate staffing levels
  • Achieve budgetary sales and retention goals
Qualifications for counter manager
  • Occasionally lift more than 40 pounds
  • Have a passion for Automotive Service/Repair
  • Personality traits to include motivating, outgoing, and friendly
  • Must be comfortable suggestive selling additional products or promotions to guests
  • Food Serv certification is preferred, or must obtain if the candidate does not currently hold the certifications
  • Utilizes CCA (clientelling systems) to develop customer into clients
5

Counter Manager Job Description

Job Description Example
Our innovative and growing company is hiring for a counter manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for counter manager
  • Facilitate promotional briefings to all departments without System Marketing personnel
  • Develop and implement employee motivational programs
  • Knowledge of and ability to access customer accounts, key information, input work orders/adjustments as required by the Billing System
  • Forecast impact of system and departmental activity to increase customer satisfaction and decrease customer dissatisfaction
  • Maintain budgetary inventory of required office supplies
  • Process collections and returned checks
  • Responsible for managing multiple locations and ensure that all locations are meeting all of the necessary requirements
  • Achieve an overall Mystery Shopping score of 90% and a CPS capture rate of a minimum of 85%
  • Communicate upcoming in-store events and promotions with all counter staff
  • Hire, develop and retain top talent for the Counter
Qualifications for counter manager
  • Position requires a minimum of two years of experience in a Sales or Customer Service field
  • Must possess excellent listening, verbal and written communications skills including good grammar and a well-modulated speaking voice
  • Possess excellent organizational and office skills and be detailed oriented
  • Able to work in a high-pressure environment with all types of people, and establish good teamwork ability
  • Able to analyze and solve problems in a changeable work environment
  • Is neat with self and work area, and conducts self in a respectable, responsible, and courteous manner

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