Community Manager Job Description
Community manager
provides a high level of support for all volunteer roles; identifies the need for and provides timely problem solving and conflict resolution.
Community Manager Duties & Responsibilities
To write an effective community manager job description, begin by listing detailed duties, responsibilities and expectations. We have included community manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Be the Voice of Warner Bros
Analyzing data from multiple resources for integration into the strategic market plans
Build and maintain a calendar of content, events, and activities designed to keep players engaged with the product and franchise
Communicate directly with the player base via the game’s website, forums, and other social media channels, and review/proof/copyedit outbound communications to ensure readability and alignment
Build an identity and develop an active and engaged relationship with players in the fan-base
Monitor and participate in the community on a daily basis
Listen to and understand what conversations are happening about critical issues and know how the community is feeling, thinking and what they are saying
Able to communicate effectively and succinctly the pulse of the community conversation to GED Testing Service® leadership
Define the audience and identify key segments and influencers to help focus communications strategies and strengthen the dialogue between the community and GED Testing Service® staff
Play an active part in the conversations to build visibility and strengthen relationships
Community Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Community Manager
List any licenses or certifications required by the position: CMCA, AED, CPR, CMCA/AMS, KCS
Education for Community Manager
Typically a job would require a certain level of education.
Employers hiring for the community manager job most commonly would prefer for their future employee to have a relevant degree such as Collage and Bachelor's Degree in Business, Hospitality, Education, Associates, Management, Accounting, Graduate, Real Estate, Construction, Marketing
Skills for Community Manager
Desired skills for community manager include:
Community Association Manager
Role of the association board
Microsoft Office products at a proficient level
Communities/property/real estate and homeowners associations
How those roles interface with the requests of homeowners
Typical business correspondence at a proficient level
Conflict resolution techniques at a proficient level
Aspects of the property and market
Word
Tenant and eviction laws
Desired experience for community manager includes:
Know how to develop a brand on social media and can efficiently curate content
Able to establish and maintain relationships with stakeholders across the business (A&R, Marketing, D2C ) to communicate the power of The Soundboard
Last and perhaps most importantly, a genuine passion for Music and popular culture
Advanced understanding of customer data in a bank environment
You'll need a minimum of 2 years of experience working in social media or a PR agency and possess exceptional written language skills
You'll need to be up to speed with the latest social media trends and have a proven ability in understanding how to translate a brand's social media purpose and strategy into really engaging content
Community Manager Examples
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Community Manager Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of community manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for community manager
- Help build social media awareness for multiple brands
- Report the channel results and advice
- Collaborates with the Leasing Manager and the corporate sales and marketing team to develop the Leasing and Marketing Plan and sales strategies to achieve budgeted occupancy for the property
- Recruits and hires successful team members and trains staff through department heads
- Maintains regular liaison with University and remains current with admission standards, admission timing, the academic calendar for freshman, returning residents, transfer students, and both graduate and professional schools
- Analyze, prepare and manage the operational budget of the community
- Maximize the profitability of the community
- Track and report on KPIs, being able to read and synthesize broad community sentiment and social activity on key topics
- Oversee community moderators and ensure site voice, activity, is on brand, including individual threads and conversation starters within the message boards
- Establish a routine team check-in on all issues related to community, including being aware of new releases across the company, events, content, that will appeal to the audience
Qualifications for community manager
- Training in how to tell an interactive story and facilitate a two-way conversation with fans using words, images, video, keywords, and hyperlinks
- Ability to work in a 24 hour project cycle utilizing internal teams, agencies, and/or contractors
- Basic technical understanding of HTML, XHTML, CSS, Java, web publishing, Flash
- Passion for the comic book and entertainment industry
- Minimum educational requirement, B.A
- The ability to turn unique ideas, great stories about our users, and discovered insights into great content
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Community Manager Job Description
Job Description Example
Our company is searching for experienced candidates for the position of community manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for community manager
- Maintain a working knowledge of – and be able to report on – competitive activities in the social spaces
- Pitch posts / stories based on observations of opportunities in the market space
- Responsible for maintenance of our client data base, including updating resident information
- Activate and grow an engaged community from the ground-up
- Deepen the community’s relationship with Trulia through daily engagement, nurturing, and relationship building
- Identify opportunities and make recommendations to influence product roadmap
- Be an active champion and share the voice of the community to shape Trulia’s strategic direction
- Partner with consumer care to ensure consistent moderation – enforce and evolve community guidelines based upon user engagement
- Provide monthly reporting on activity along with recommendations to refine overall strategy and improve results
- Collaborate across marketing, product, design, and consumer care
Qualifications for community manager
- Multinational network agency
- Experience in social media environment
- Knowledge of beauty trends, passionate about Make Up
- Extraordinary communication and networking skills
- Strong planning, multitasking and project management skills
- Strategic, independent thinking and operational drive
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Community Manager Job Description
Job Description Example
Our company is looking to fill the role of community manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for community manager
- Acts as intermediary with owner/residents and all other staff to assist in prompt response to questions/problems
- Monitor delinquency rates and collections process
- Ensure Board of Directors are aware of legal actions involving the Association
- Give inputs to the Social Media strategy, especially identifying the communities to be engaged and propose a roadmap
- Manage branded accounts on LinkedIn and Twitter
- Viralize content and Veolia events on Social Media (corporate news, curation of Veolia countries accounts)
- Monitor and measure the success of community engagement
- Stay up-to-date on the latest developments on social media (network, tools, applications...)
- Support countries in the management of their Social Media (preparation and animation of the SoMe committees, individual support)
- Content monitoring of #LivingCircular in collaboration with the agency
Qualifications for community manager
- 5-7+ years of experience as a respected contributor in multichannel content creation required
- Fan and audience development experience required
- Bachelor's degree from a 4-year, accredited university or college
- 5 plus years of experience in a management position, manufactured homes or apartments preferred
- 5 plus years of experience in a management position, hotel or RV preferred
- Demonstrated ability to secure leases and to exceed sales goals
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Community Manager Job Description
Job Description Example
Our growing company is looking for a community manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for community manager
- Manage required litigation needs
- Foster team building among all associates involved on the account
- Process violations
- Manage all special projects
- Author or provide correspondence, budget information, newsletters, and election information
- Manage payments and receipts for association
- Educate association board members on changes to legislation that impact their HOA
- Track and ensure requirements are met for processing Statement of Domestic Non-Profit and other required documents
- Attend appropriate training classes as required
- Engage with the most mobile savvy community in tech
Qualifications for community manager
- 5 plus years of experience in a management position, property management experience preferred
- Deep knowledge of the industry and great contact book
- Education and Experience –A Bachelor's degree and three years' related work experience is required
- Understanding and experience managing a team of more than two people
- Excellent verbal and written communication skills with a portfolio of published professional work
- Proven ability to work both in a team setting, independently drive campaign efforts as needed
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Community Manager Job Description
Job Description Example
Our company is looking to fill the role of community manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for community manager
- Develop meaningful partnerships that can help drive subscription to the community
- Identify, develop and foster relationships with key groups to build success stories
- Surprise and delight our top-tier community contributors
- Participate in the community management network events to stay fresh and relevant to educate and communicate
- Establish metrics and reporting recommendations to gauge customer sentiment, needs and trends that will be able to be reviewed and analyzed for every community
- Establishes relationships with product owners
- Develops product marketing communications plans and execute to specifically-stated client goals
- Core day-to-day operational team for social media/social networking and publishing activities
- Work within a team of community managers across a master brand, collaborating on opportunities and sharing best practices
- Supervise the operation and administration of the Association in accordance with management
Qualifications for community manager
- Solid understanding of B2B marketing and the Enterprise Software landscape
- Bachelor’s Degree in related field or substantial professional experience required
- Experience operating complex residential property with combined commercial tenants
- Own the community – build the Community plan and exercise against it
- Curate and develop customer facing content in close collaboration with Product Marketing, Support and Engineering
- Be a trusted advisor – communicate through different media (message boards, forums, Twitter, ) and keep the Community up-to-date