Senior Manager, Community Job Description
Senior manager, community
provides suggestions, recommendations and implementation support for other initiatives and programs that may strengthen our nonprofit partners and our overall nonprofit community.
Senior Manager, Community Duties & Responsibilities
To write an effective senior manager, community job description, begin by listing detailed duties, responsibilities and expectations. We have included senior manager, community job description templates that you can modify and use.
Sample responsibilities for this position include:
Leading all communications (internal and external) around those programs
Develop and lead proactive outreach programs to drive greater adoption of new features and optimization of current customer implementations
Help coordinate the execution of the community engagement strategy across all team-supported products
Educate and help monitor the application of common policies such as Code of Conduct, Moderation/Banning policies, and Crisis Escalation
Facilitate the creation and sharing of community management best practices, and document post-mortems and key program results to help improve future performance
Improve and standardize community reporting metrics across products, including researching and identifying possible tools to improve the gathering/reporting of forum and social media analytics
Effectively work as part of the corporate Community Investment team to leverage resources to support and advance the objectives of the partnership
Build and maintain proactive and positive relationships with leadership and staff across partner organizations
Serve as a spokesperson for various internal and external events promoting the scale and impact of the various partnerships
Proactively identify and assess new partnership opportunities
Senior Manager, Community Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Senior Manager, Community
List any licenses or certifications required by the position: PMP, CMCA, ITIL
Education for Senior Manager, Community
Typically a job would require a certain level of education.
Employers hiring for the senior manager, community job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business, Real Estate, Hospitality, Education, Marketing, Finance, Communications, Communication, Government, MBA
Skills for Senior Manager, Community
Desired skills for senior manager, community include:
Overall structure
Programs
Community Reinvestment Act
Excel
Marketing and brand strategies and a demonstrated ability to apply them
Nonprofit world and philanthropy dynamics
Outlook
Applicable local
Asana
Bank products
Desired experience for senior manager, community includes:
3 years of experience in Auto Finance or Investment Services
Experience in providing or managing research projects in the community development or housing realm
Ability to understand and articulate clients’ goals and translate those to a diverse team
3-5 years experience in a community management or customer service role
Strong understanding of social media services, mechanics, and trends, especially Facebook and Twitter
Previous experience with customer first-contact, de-escalation, and management of a team of 3-5 people a plus
Senior Manager, Community Examples
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Senior Manager, Community Job Description
Job Description Example
Our innovative and growing company is hiring for a senior manager, community. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for senior manager, community
- Formulate content strategies based off of creative ideas that support both business and marketing goals
- Conduct reviews of existing content and present findings on how that content can be repurposed
- Conduct competitive analyses on content and prepare reports of findings and recommendations
- Create content management roadmaps and populate content matrixes
- Stay on top of trends in content strategy including content marketing and social amplification
- Develop content for more extensive information on product and services
- Grow and facilitate the Community Founder MVP program
- Monitor trends in online community tools, data and other applications
- Manage the online community through strategic planning, campaign execution and real-time responsiveness
- Supervise the Online Support Managers (customer care)
Qualifications for senior manager, community
- A minimum of 5 years’ experience in personnel and community management
- A minimum of 7 years’ experience in publishing, social media, and multi channel management
- Lead the authorship & maintenance of Market reviews
- Work closely with a multiple lines of businesses and support groups, including Retail, Direct Channels, Business Banking, Wealth Management to ensure alignment and understanding of business priorities and strategies related to the Physical Network Planning
- Strong communicator, with the ability to synthesize complex issues, findings and recommendations and package key messages for senior executives
- Proven ability to partner, build confidence and influence multiple stakeholders at all levels across the organization
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Senior Manager, Community Job Description
Job Description Example
Our innovative and growing company is looking for a senior manager, community. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for senior manager, community
- Implement, communicate, and enforce usage policies within the community
- Encourage and supervise employee engagement in the community at multiple levels
- Work with community leads for upstreams supported directly by OSAS and additional communities as needed
- Lead cross-team communication around community conferences, high-level objectives
- Lead long-term and strategic projects such as high priority events and major community initiatives
- Hire and onboard new community leads
- Provide continuity for projects by ensuring community leads create and maintain sufficient documentation of their workflow, responsibilities, contacts, and infrastructure
- Plan and manage community budget
- Work closely with software engineering, science, design, and program management to deliver features to customers
- Monitor and track construction progress including
Qualifications for senior manager, community
- Undergraduate Degree in marketing, communications or business
- Proven communication skills including the ability to develop impactful messaging and oversee detailed project reports and presentations
- Strong comfort level being in the role of a team lead and collaborating with groups across the company
- Proven capability of managing budgets
- Excellent team and relationship management skills in collaborating with direct reports, extended team members, external partners, suppliers
- Must possess strong event management and media relations skills
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Senior Manager, Community Job Description
Job Description Example
Our growing company is hiring for a senior manager, community. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for senior manager, community
- Is a thought-leader, adding value, but also ensuring the right experts are consulted at the right time to ensure the right results are achieved for all stakeholders
- Define the community strategy, the community calendar and community activities based on the strategy and the metrics and reports to monitor performance
- Create content and coordinate the content creation process
- Provide actionable insight on the communities
- Be the voice of our studio and games to our communities
- Take part in our studio communications
- Analyzing, presenting and explaining results, implications of competitive developments/differentiators and market research in relation to our products, services and existing campaign to leaders (VP, directors & managers)
- Discovering opportunities for continuous improvement to develop best practices for community marketing activities to yield strong results by leveraging lean thinking & agile principles
- Presenting to peers, leaders and senior leaders across the organization on a regular basis to gain support, provide input on go to market strategy and remove roadblocks where required
- Lead the day-to-day operational team for social media/social networking and publishing activities
Qualifications for senior manager, community
- Must have fundraising/campaign experience with proven results
- High level of confidence and capacity in collaborating with senior company executives and providing timely updates on program progress and issues
- Master’s degree in marketing communications or related discipline
- 5-6 years of experience being a Social Media Strategist, Social Content Strategist, or Community Manager with a Digital Agency or a Digital Strategy Role with a Publisher
- Complete fluency in the digital and social ecosphere
- Must play well with others
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Senior Manager, Community Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of senior manager, community. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for senior manager, community
- Post, monitor, engage and report (category, competitive and client insights) on behalf of clients on social platforms
- Ensure consistent and accurate messaging across multiple platforms while adhering to channel best practices
- Track, measure and report on key performance indicators (KPIs) and identify recommendations and opportunities for improvement, helping to establish best-in-class operational guidelines
- Identify new audiences and influencers for content opportunities and content syndication
- Identify new trends in social space
- Lead a team of community managers across a master brand, collaborating on opportunities and sharing best practices
- Co-define, then drive, an internal community consultancy model which covers community requirements, plan, design, develop, launch, and management of new communities
- Develop templates for programmatic community creation and the phases noted above
- Author community manager training materials and guidance
- Develop and educate on content strategy for new communities
Qualifications for senior manager, community
- Energetic and highly proactive
- Detail-oriented, both online and offline
- Conversant with technology brands and solutions
- Attuned to the cultural zeitgeist and recognize opportunities to engage with key audiences, and increase followers and reach
- Bachelor’s degree in marketing, communications, advertising, journalism or public relations
- 4-6 years of experience managing and growing online customer communities
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Senior Manager, Community Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of senior manager, community. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for senior manager, community
- Plan and initially manage content calendar and content co-creation community events
- Establish methods to facilitate community conversation and relationships with influencers
- Define and initially manage weekly social media schedule to increase community awareness
- Conduct knowledge transfer to the client to enable them to manage/moderate their community
- Identify, measure, analyze, track, and share success metrics for new community success
- Gather the community's technical requirements and share strategically with the the community Product team
- Community management of mobile app and Facebook
- Lead product development in an agile environment
- Lead and coordinate efforts cross-functionally with business teams, software development engineers, operations, other product managers, UX designers, and external partners to guarantee smooth and efficient product delivery
- Synthesize conflicting inputs into clear action, communicate tradeoffs, and show progress on multiple fronts both tactical and strategic
Qualifications for senior manager, community
- Strong project management or organizational skills in content development or content marketing disciplines
- Experience in using customer analytics to make decisions on future direction
- Have a good knowledge of principles of customer service
- Editorial, Marketing, Customer Service experience, a plus
- 8+ years of relevant work experience, where of 2+ years of dedicated community management experience, on forums and/or social sites
- Degree from a well respected college or university