Specialist, Community Operations Job Description
Specialist, community operations
provides subject matter expertise to Global Safety Operations (GSO) regarding ICSR processing and related regulations, systems, procedures and deliverables.
Specialist, Community Operations Duties & Responsibilities
To write an effective specialist, community operations job description, begin by listing detailed duties, responsibilities and expectations. We have included specialist, community operations job description templates that you can modify and use.
Sample responsibilities for this position include:
Product Mailings – Create accurate and updated mailing lists, partner with vendors to ensure timely and accurate delivery of product samples
Review and approval of contracts prior to obtaining signature from Charter VP GM’s in compliance with all Charter policies and procedures
Best Practices – Establish and maintain detailed procedures, best practices, and knowledge sharing archives for the entire department
Create and administer policy and procedures for termination notices to lost properties and managing conversions of properties to and from bulk services in compliance with required notification requirements
Conduct competitive analysis and obtain knowledge of competitive products and offers
Influencer Management – Manage global influencer contacts and associated databases, ensuring individual records are well maintained and updated
Event Support – Responsible for booking hotel, transportation, flights, catering for various events across multiple titles and events
Vendor Tracking – Implement partner and vendor agreements
UGC Performance Data – Collect and share performance metrics from influencer content and franchise UGC
Quality Intelligence – Responsible for tracking studio visits, vendor travel, organizing/curating reports and managing data entry
Specialist, Community Operations Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Specialist, Community Operations
Typically a job would require a certain level of education.
Employers hiring for the specialist, community operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Mathematics, Business, Computer Science, Economics, Engineering, Statistics, Political Science, Communications, Science, Math
Skills for Specialist, Community Operations
Desired skills for specialist, community operations include:
Excel & SQL
High pressure situation
Match product and related features
Online
Region’s culture and common practices
Virtual instructor-led training
Competitive products and offers
Word and PowerPoint
Excel
Cable billing systems
Desired experience for specialist, community operations includes:
An understanding of local market dynamics in HK and/or Taiwan, and the intricacies of local communities
Ability to collaborate and work cross-functionally with other APAC & Global teams
Ability to communicate verbally in Mandarin and read & write in Traditional Chinese
IProcurement –Manage invoicing through Finance and Purchasing
IExpense & P-card– Responsible for CET program and leadership expense reports
Budget –Responsible for billing, invoicing, coding and reallocating invoices to the correct budget across the entire CET team
Specialist, Community Operations Examples
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Specialist, Community Operations Job Description
Job Description Example
Our company is growing rapidly and is hiring for a specialist, community operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for specialist, community operations
- Design and execute stress tests of Community Operation policies, processes, and systems, as necessary, to proactively identify weak links and mitigate risk
- Document facts/policies/processes/cases/etc
- Identify and improve gaps in policies to ensure a safe & inclusive Facebook community
- Provide world class customer support through emails and phone calls for companies and their employees
- Help in improving processes so we always optimize for better customer experience.This involves communicating with high value clients and and eye to retention in times of problems for the clients and companies
- Develop, implement, manage and maintain a formal MDU contracts administration and database program for Right-of-Entry (ROE) and Bulk agreements
- Manage all contract files and databases to ensure their accuracy and completeness to allow for proper risk analysis
- Preparation of documentation for ROE and Bulk agreements for new and existing properties based on established strategic, financial, legal and operational criteria
- Preparation of various Owner and customer communications related to contracts and services such as proposals, letters and other client correspondence
- Responsible for tracking all door fees and revenue sharing obligations, preparing and submitting requests for payment and sending same to owners
Qualifications for specialist, community operations
- Strong attention to detail, and commitment to quality focus service
- Bachelor degree from a good institution, any field
- Good in both written and spoken English, and excellent in Cantonese
- Exceptional comprehension and writing skills
- High proficiency using computers (typing, quickly navigating between various tools) and softwares
- Willingness to work in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users
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Specialist, Community Operations Job Description
Job Description Example
Our innovative and growing company is looking for a specialist, community operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for specialist, community operations
- Responsible for actions related to competitive responses such as contract violations or termination of service which include leading project calls and communication with property owners, management and Charter Legal team
- Supports KMA marketing team with contract and complex information at all times to protect charter interests and investment
- Provide general assistance to management and MDU AE’s, as required including ongoing coaching, and training of AE’s to insure contract process compliance
- Create strategy on competitive responses such as contract violations or termination of service
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users in the Malay market
- Create and present postmortems that adapt to various audiences (leadership, PR, external partners, ) so that we have a unified message and an understanding of events and root causes
- Support the Global Escalations team on its Quality initiatives, create data-driven insights on escalation trends, and maintain feedback loops for Community Support to leverage these trends to mitigate risk
- Use market specific knowledge, signals and insights to develop scalable solutions to support Facebook and our users in the Italian market
- Be aware of current events and typical user behavior in Afghanistan
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users in the Korean market
Qualifications for specialist, community operations
- Being multilingual is a huge plus
- Good in both written and spoken English, and excellent in Thai
- Willingness to work during weekend when urgent issue happens
- Strong & proven expertise in strong, grammatically correct english language skills (both verbal and written)
- Strong eye for detail which includes identifying customer problems swiftly and correctly while solving queries as this can impact company relations
- Have a problem solving mindset
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Specialist, Community Operations Job Description
Job Description Example
Our company is hiring for a specialist, community operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for specialist, community operations
- Collaborate with internal teams in setting up, monitoring, and moderating online user groups
- Identify and develop Community training content for internal teams and customers, assist with maintaining training resources, guidelines, policies, and similar content to drive engagement between customers and internal teams
- Please note that some weekend work will be required on a shift basis
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users in the Sub-Saharan African market
- Use market specific knowledge, signals and insights to develop scalable solutions to support Facebook and our users in the German market
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users in the Latin American market
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support and experience of our community of users in Turkey
- Providing world class support to vendor teams and enabling them to reach their KPIs
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users in the Finnish market
- Work seamlessly across teams to provide PM support as and when required across Ops PR
Qualifications for specialist, community operations
- Strong customer obsession mindset with evidence of taking independent and appropriate decisions for the customer
- Open to work in 24X7 support
- Negotiating renewal contracts with property owners
- Develops strategies to improve bulk revenues through contract inventory review and analysis
- Generate and validate commission reports from Sales Force for payroll processing
- Create financial analyses such as review ROI Models, budget preparation and forecasting
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Specialist, Community Operations Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of specialist, community operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for specialist, community operations
- Travel across the U.S. as a requirement of the role
- Assist in designing the business structure for a start-up event center to be located within a non-profit organization
- Assist in establishing appropriate protocols for center operations, scheduling, oversight, and coordination for small events, business meetings, educational training sessions, and community meetings
- Assist in creating advertising materials, updating the website, and working with social media accounts
- Support the Global CommOps External Tools Team
- The External Tools suite includes, but is not limited to, Zendesk, Zendesk Chat, Sprinklr, Smooch.io, Yext, LINE, Google Forms and Sheets
- Zendesk or other CRM Administration experience
- Strong communication and organisation skills, with the ability to synthesise a lot of information quickly, highlight the key takeaways, and disseminate actionable insights
- Coordinate and manage Color Guard/Military related activities on field
- Manage all halftime activities
Qualifications for specialist, community operations
- Ability to interact proficiency with peers, clients and other professionals
- Ability to exercise accurate professional and legal judgment
- Ability to communicate with all levels of company employees, vendors/service providers, customers and prospective customers
- Ability to prioritize assignments according to timelines and importance of task
- Ability to maintain poise and professional demeanor in stressful situations
- Real Estate or Telecom Industry Experience, 1- 3 years
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Specialist, Community Operations Job Description
Job Description Example
Our company is looking for a specialist, community operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for specialist, community operations
- Ensure all on-field corporate sponsorship activation run smoothly
- Drafts game notes, timelines and staffing assignments
- Will manage seasonal and game day related credentials
- Work with team staff on the fulfillment of all home and visiting team needs
- Provide assigned support to marketing initiatives in games
- Coordinate donation and gift process for community requests
- Perform full-time community relations for the team as it relates to the team’s presence in the community
- Manage appearances at local events, hospitals, and other venues
- Work with Corporate Partnership's team and sponsors as it relates to community relations initiatives
- Orchestrate internal employee company community relations activities in which our staff can participate
Qualifications for specialist, community operations
- Exceptional project and time management skills, with proven ability to overcome operational challenges
- Bachelor's (or equivalent four-year) degree and 1 year of work experience
- Experience with automated reporting and analysis
- Applications preferred, 1-3 years
- Experience with contracts strongly preferred
- Fluency in written and conversational Malay and English are essential