Manager, Community Operations Job Description
Manager, community operations
provides support and guidance to investigators and research study staff on issues related to grants management and institutional policies related to handling funds from grants.
Manager, Community Operations Duties & Responsibilities
To write an effective manager, community operations job description, begin by listing detailed duties, responsibilities and expectations. We have included manager, community operations job description templates that you can modify and use.
Sample responsibilities for this position include:
Lead combined quality teams which support all lines of business within Community Segment Operations
Lead and conduct quality control and quality analytics routines and measures efficacy of routines to ensure a robust control and risk management environment
Develop and execute tests to ensure adequate design and effectiveness of controls, and supporting operational infrastructure (processes, procedures, performance reporting) which may involve partnering with other Performance Improvement teams (Deep Dive, MIS)
Document control test plans and findings from routine reviews
Perform root cause analysis on out of spec controls and offer and/or implement recommended solutions
Identify and document control enhancement opportunities in appropriate tracking tool
Clearly document action plans that will mitigate identified risk issues
Monitor progress of identified action plans and evaluate to determine if fully executed prior to closing
Monitor risk through reviews of key metrics/reporting
Drive combined CSO Quality Roadmap development
Manager, Community Operations Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Manager, Community Operations
List any licenses or certifications required by the position: SD, CSR, PMI, MBA, EVOC, ASQ
Education for Manager, Community Operations
Typically a job would require a certain level of education.
Employers hiring for the manager, community operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Economics, Finance, MBA, Science, Statistics, Mathematics, Business/Administration, Engineering, Political Science
Skills for Manager, Community Operations
Desired skills for manager, community operations include:
Accounting budgeting
Facilities management in a large and diverse organization
Federal grants and grants administration policies and practices
Financial
Health care operations and related processes
Information technology
Issues related to human resources
Principles and applications
At least one programming language is necessary
Driving solutions for a global operational team
Desired experience for manager, community operations includes:
Partner and or lead pre-audit activities across CSO
Prefer ASQ certification or experience with implementing standardized quality models and controls
BS/BA Degree in business/finance/accounting (or equivalent work experience)
Bachelor's Degree in Business, Marketing, Creative, Social Sciences or other related discipline
Work experience of 4-8 years in a high intensity, fast paced environment
Experience with optimisation, processes, systematic organisation, program/project management
Manager, Community Operations Examples
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Manager, Community Operations Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of manager, community operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for manager, community operations
- Setting SLA's
- Transfer current support systems into enable the business to drive forward
- Work with teams internally to drive change and improvements
- Tracking and reporting related to 47M philanthropy and operations budget process
- Ensure quarterly budget forecasts are established and quarterly philanthropy goals are met
- Convene large and small groups of grantmakers to assure spend and forecast expectations are met
- Track, Monitor and Report on grants and volunteerism related to the Community Reinvestment Act (CRA) assessment area goals
- Provide project support related to the grantmaking, volunteerism, budget and other IT systems
- Serve as liaison for key internal contacts
- Serve as lead on Foundation operations
Qualifications for manager, community operations
- Bachelor’s degree with 4+ Years project / program management within a quality environment
- Experience with Six Sigma tools and Lean techniques will be a huge plus
- Degree in business, economics, finance or any science-related fields
- Being able to working and communicate cross-functionally
- Consultancy or Investment Banking background preferred, but not required
- Experience in service industry, manufacturing or distribution in a high volume and extremely fast paced environment - preferred but not required
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Manager, Community Operations Job Description
Job Description Example
Our company is hiring for a manager, community operations. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for manager, community operations
- Spend majority of time using data and analysis to solve operational problems
- Focus on management of SLA, quality and customer experience
- Trouble shooter in case of issues relating to process affecting the SLAs
- Carry out supervisory responsibilities in a 24/7 operations helping specialists responding to questions of riders and drivers through email support and phone support
- Mentor and act as a resource to new managers and expedite their learning curve also devise action plan to develop and groom associates into future CS Managers
- Expected to be 2nd in line to the Sr Community Operations Managers and at times might be required to perform delegated duties of Sr CommOps Managers
- UberEATS mission is to deliver you the best food in your city, all over the world
- Act as a business partner to General Managers and the Regional General Managers, bringing in eater and partner insights to help shape the way we conduct business in the region through customer support
- You will be the most passionate advocate for all eaters and partners in India
- Recommend desired public posture, and shape/develop key messages for delivery to target audiences by the Communications function
Qualifications for manager, community operations
- Proven people management experience - be able to lead and develop teams
- Policy and process improvement
- Ideally flucency in Arabic (written and verbal)
- Demonstrated ability to align work with other community team roles, both technical and business-focused
- Strong proficiency in SQL or another data management language is preferred
- Russian and English fluency is a must (written and verbal)
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Manager, Community Operations Job Description
Job Description Example
Our innovative and growing company is looking for a manager, community operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for manager, community operations
- Identifying and prioritising strategic initiatives that improve our capacity, efficiency and/or excellence of our support operations in EMEA
- Make recommendations and decisions based on the data (we love data and the ways it can help us provide better support everywhere)
- Provide end-to-end leadership and execution of projects from defining scope to implementation
- Coordinate cross functionally with HQ, regional Community Operations teams, local city teams and vendors around the world
- Develop and execute multi-track plans with many dependencies quickly and with accuracy
- Manage tight project schedules, identify risks and clearly communicate goals to project stakeholders
- Build scalable processes that are agile and address our growing business needs
- Be the Voice of our Customer
- Help Product, Ops and other teams understand their impact on support
- Provide analytics and feedback on Product driven projects
Qualifications for manager, community operations
- Efficiency and process obsession
- Demonstrated ability to work with partners on developing on-brand messaging that best represents their voice and tone online and incentivizing user-generated content creation and sharing
- Understanding what’s possible on the various technology platforms and the ability to educate and integrate the needs of clients, creative team and developers
- Outgoing personality is required to be comfortable introducing themselves to strangers/new people in any community
- Very high attention to detail and demonstrated expertise in engaging and activating community groups
- Excellent communication skills and creative writing, has an entrepreneurial spirit, get excited about finding smarter ways to do things, and have a burning desire to be part of a winning team
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Manager, Community Operations Job Description
Job Description Example
Our company is growing rapidly and is hiring for a manager, community operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for manager, community operations
- Be accountable for managing and improving claims payment operations for LTSS, ECF and DSNP lines of business
- Provide program management and leadership, to ensure that all internal and external stakeholders are informed and contribute to the end result
- Oversee assigned program activities, including the participation and work expected of internal business partners such as Optum
- Represent UnitedHealthcare in the operational effectiveness of the programs
- Develop strong relationships with key customers and stakeholders to maintain trust
- Provide guidance, expertise, and / or assistance to internal and / or external partners (e.g., claims
- Communicate with and help internal and / or external partners interpret contractual requirements in order to ensure effective problem solution and strategy implementation
- Ensure internal partners and / or external vendors adhere to business and contractual agreements
- Provide input into, develop, and / or modify policies and procedures
- Work with internal and / or external partners (e.g., claims
Qualifications for manager, community operations
- Intermediate to advanced level proficiency in Visio
- Live within a commutable distance to Phoenix, AZ
- Accounting, Finance and Budget experience
- Influencing skills, both written and verbal
- Knowledge and ability to work in an Agile environment
- Significant organizational and prioritization skills and the ability to juggle multiple projects and activities with a wide variety and volume of partners while managing change, conflicts and/or shifting priorities
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Manager, Community Operations Job Description
Job Description Example
Our company is searching for experienced candidates for the position of manager, community operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for manager, community operations
- Stay abreast of changes and / or updates in relevant policies, procedures, and regulations
- Monitor and / or report on-going compliance and related outcomes (e.g., claim denials
- Work with department administration on planning and administration of contracts
- Draft and compose agreements based on agreed upon program outcomes
- Track authorizations and correspondence until final contract execution by both parties
- Coordinate with program staff on change notices, performance, including the reporting and status of the agreements deliverables and payments
- Maintain detailed and organized files for each contract which will include original contract, all correspondence, changes/deviations, amendments, clarifications, payment schedules and funded partners list
- Prepare and iddseminate information to appropriate program staff regarding agreement process and status
- Ensure all agreements are in compliance with legal requirements and government regulations in accordance with company policy
- Coordinate with program staff on closing activities and renewals as needed
Qualifications for manager, community operations
- At least 2 years’ experience in Process Management
- Proven business relationship, communication and influencing skills
- Quantitative, analytical, problem solving and conceptual skills
- 5 to 7 years of data science / business intelligence / investment banking / consulting or related experience
- SQL, coding experience a plus though not required
- Ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well