Operations Excellence Manager Job Description

Operations Excellence Manager Job Description

170 votes for Operations Excellence Manager
Operations excellence manager provides leadership and vision to optimize the Supply Chain process (Supply/Network Planning, Capacity Planning, Detailed Scheduling, Event Planning and Inventory Management) through use of Process Excellence and Lean practices, as well as Advanced Planning Systems.

Operations Excellence Manager Duties & Responsibilities

To write an effective operations excellence manager job description, begin by listing detailed duties, responsibilities and expectations. We have included operations excellence manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Conducts site visits and performance reviews with Operations management to share best practices, improve staff performance, determine resource needs, and achieve operating plan goals
Drives weekly business unit reviews to identify corrective actions for improving operations performance
Lead cross-divisional, complex projects supporting key focus areas and following established company process improvement methodologies and standards and ensure implementation of workshop results
Manages and monitors projects at a program level ensuring schedules, scope and costs are delivered on time and within budget
Has advance knowledge of program and project management principals, practices and tools
Coach and mentor process improvement staff and conduct process improvement training
Conduct Green Belt training and mentor individuals towards Green Belt Certification
Work effectively and collaboratively with project teams, sponsors, division VPs and process improvement staff to support successful completion of projects
Identify and communicate any unresolved problems or possible timeline issues along with recommended actions for correction
Advocate continuous improvement of products and processes by soliciting for new process improvement opportunities

Operations Excellence Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Operations Excellence Manager

List any licenses or certifications required by the position: PMP, PMI, ISO, ACE, ITIL, FG, APAC, CSPM, LEAN, APICS

Education for Operations Excellence Manager

Typically a job would require a certain level of education.

Employers hiring for the operations excellence manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Engineering, Business, MBA, Management, Project Management, Marketing, Technical, Finance, Education, Industrial Engineering

Skills for Operations Excellence Manager

Desired skills for operations excellence manager include:

Planning and supply chain management
Business planning and financial / underwriting acumen
Data analysis and reporting
Field of business intelligence
Lean production systems
Operational Excellence practices
Related industry best practices
Supply chain management and quality processes
5 why’s/fishbone analysis/other investigation tools

Desired experience for operations excellence manager includes:

Organizes & communicates complex data clearly and simply driving action
Interpersonal / facilitation skills
Proficiency in Microsoft Word, PowerPoint, Excel, Access, mini-tab and Project
Demonstrated ability to receive and adapt to feedback from team members, mentors/supervisors, manager and customers
Proven capability to coach Six Sigma Black Belt and Green Belt mentees (ex
Ability to lead, without having reporting authority, large scale key focus area process improvement events and see through to successful implementation

Operations Excellence Manager Examples


Operations Excellence Manager Job Description

Job Description Example
Our growing company is looking for an operations excellence manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for operations excellence manager
  • Actively participate as a member of the US Commercial Operations – Operations Excellence pillar
  • Develop ELSS competencies and deploy program to achieve operations goals including
  • Work across the line of businesses supported by DMO to deliver consistent best in class advice and controls
  • Lead the bi-monthly management council meetings between UTAS and DCMA
  • Monitor EMS progress and participate in site improvement visits
  • Work with sites & training teams to deliver targeted EMS training and demonstrate use of Lean/Six Sigma concepts
  • Identify, prioritize and execute operational process improvement opportunities
  • Lead development and implementation of new tools and automation technologies
  • Lead planning and execution of new work intake
  • Re-design processes to support transformational programs and other changes impacting operational processes
Qualifications for operations excellence manager
  • Proven ability to work in all areas within the organization, and to deliver desired results to customers with various needs
  • Some travel with overnight stays expected
  • Identifying compelling implementation opportunities and helping develop them into follow on work
  • Conducting financial analyses and working with benchmarks
  • Must have a thorough understanding of problem-solving and quality improvement tools and techniques
  • Knowledge and understanding of the fundamental processes of business, resource and capacity models, project requirements and the impact of external/internal influences on decision making, growth and decline

Operations Excellence Manager Job Description

Job Description Example
Our innovative and growing company is looking for an operations excellence manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for operations excellence manager
  • Provides manufacturing supervisory coverage as needed to support practical understanding of operations and general employee needs
  • Define and maintain operational process flow content, procedures and documentation
  • Define and implement strategies to measure operational performance and productivity, including use of tools and metric definition
  • Provide consultative support to internal stakeholders regarding operational processes
  • To track and analyze service center KPI dashboard
  • To localize and coach service motion & service standard & lean concept to service centers
  • To institute audit and KPI for service center and body shops(cooperate with body shop team)
  • Parts & Accessory &Tooling & instrument management
  • To analyze and track customer experience
  • To follow up and analyze customer’s concerns and complaints
Qualifications for operations excellence manager
  • Demonstrated ability to utilize Six Sigma Black Belt tools
  • Knowledge of consulting and training methods, tools and techniques
  • Knowledge of current events and developments within the clinical research industry
  • Knowledge and understanding of the marketplace
  • Ability to communicate effectively – when speaking/presenting and in writing, in one-on-one and group settings, while shifting as appropriate for the audience
  • Previous experience complying with safety rules and programs

Operations Excellence Manager Job Description

Job Description Example
Our company is growing rapidly and is hiring for an operations excellence manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for operations excellence manager
  • National service location planning and searching
  • National service HC planning, tracking and training preparation
  • Technical and front of house training plan
  • To track and improve cost reduction in terms of purchasing goodwill, warranty, internal use and travel
  • Service plan management to meet customer’s needs in terms of maintenance plan, 4G retrofit, ludicrous retrofit
  • Cooperate with US service operation team to implement new service process and standards and localize it to service center
  • Cooperate with other teams such as sales, delivery, training, engineering
  • Takes ownership for maintaining and tracking the people pipeline tracker
  • Collaborates with Industrial Engineering to develop and execute operating plans and to improve operational performance results
  • Reviews daily operational performance (i.e., productivity and financial) to facilitate continuous improvements and to ensure business plan targets are met
Qualifications for operations excellence manager
  • PMP certification, PMI certificate or equivalent work experience
  • 4 plus years of company knowledge or equivalent supply chain experience
  • Certified process improvement workshop staff / practitioner
  • Knowledge of Microsoft applications such as Excel, Word
  • End to End supply chain knowledge is a must
  • Subject matter expertise in logistics, supply chain, fulfillment

Operations Excellence Manager Job Description

Job Description Example
Our company is looking to fill the role of operations excellence manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for operations excellence manager
  • Participates in quarterly business reviews with multiple functional groups and customers to identify business development and revenue growth opportunities
  • Oversees intra-quarter data analysis to identify changing client trends and make the necessary adjustments to performance goals which drive continuous improvement
  • Ensures operational reports are accurate, distributed, and posted for each location to raise performance awareness and ensure effective communication of results
  • Creates ISO contracts with ISO registrar to meet operational needs and to obtain and retain ISO certifications
  • Manages quality programs and systems (e.g., balanced scorecard, customer concerns, inspections, QDocS, ) to ensure operational compliance with ISO requirements
  • Coordinates ISO contract modifications to secure ISO certification for new business accounts and to meet contractual obligations
  • Coordinates, plans, and manages ISO and Sarbanes Oxley SAS70 audits to support operational preparation and participation and to facilitate scheduling, resource planning, and execution
  • Management of senior project managers and project analysts as direct reports, specifically leading the development, training, and mentoring of associates in project-based roles
  • Program communications, training and change management activities
  • Identification and design of new projects and continuous improvement activities
Qualifications for operations excellence manager
  • Continuous Improvement (Lean, Six Sigma) 8+ years
  • Proven ability to operate autonomously across multiple teams in a matrix organization
  • Proven ability to lead teams with or without direct reports
  • Relevant project management qualifications preferred such as PMP / Scrum Master certifications
  • Experience in improvement processes
  • Master/Bachelor's degree from a University program in Business Management or equivalent experience

Operations Excellence Manager Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of operations excellence manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for operations excellence manager
  • Lead the project execution phase of key projects in partnership with project leaders and teams
  • Provide project management expertise and coaching to U.S. Region team members
  • Enable the management of key organizational KPIs and assist in the definition of baseline metrics
  • Interacts with all levels of management and hourly workforce to research needs and determine appropriate employee communications messages and activities
  • Responsible for employee communication meeting compliance
  • Assists with new employee integration objectives
  • Assist Plant Human Resources Manager with driving business leader ownership and accountability for overall talent retention & development
  • Assist the Plant Human Resources Manager with overall culture change related to positive employee relations
  • Assist Plant Human Resources Manager in driving business ownership and accountability of diversity and inclusion strategy
  • Partners with the local management team to develop and administer local rewards and recognition programs to promote high employee retention
Qualifications for operations excellence manager
  • 3-5 years of management experience in the automobile industry
  • 2+ years of professional experience in a start-up environment and supply chain related experience
  • Highly motivated and intelligent self-starter with the desire for constant process improvement
  • Proficiency with MS Office and ERP system
  • Ability to occasional international and domestic travel
  • Six Sigma-Green Belt certification or above is strongly preferred

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