Community Operations Job Description

Community Operations Job Description

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Community operations provides research, analysis and guidance regarding environmental obligations and requirements related to Real Estate transactions, regulatory compliance, and environmental contract terms and conditions.

Community Operations Duties & Responsibilities

To write an effective community operations job description, begin by listing detailed duties, responsibilities and expectations. We have included community operations job description templates that you can modify and use.

Sample responsibilities for this position include:

The candidate must understand how local cultural, legal and government relations realities marketplace dynamics impact the playbook and help local teams adapt supply tools as needed
Be a strong representative of customer support teams in India to the business teams acting as a glue between both teams
Act as a business partner to General Managers and the Regional General Managers, bringing in rider and partner insights to help shape the way we conduct business in the region through customer support
Lead and partner with city teams, setting the tone with your passion and enthusiasm for world-­class support
You will be the most passionate advocate for all riders and driver partners in India
Provide world class customer support through emails and phone calls from riders and driver-partners
Help in improving processes so we always optimize for better customer experience
Identify patterns and help in making the support systems better as we scale
Maintain high quality in core work
Contribute to building the team and the organization for long term success

Community Operations Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Community Operations

List any licenses or certifications required by the position: FEMA, COPC, P.E, SD, CSR, PMI, MBA, EVOC, ASQ, GED

Education for Community Operations

Typically a job would require a certain level of education.

Employers hiring for the community operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Economics, Mathematics, Science, Finance, Computer Science, Statistics, MBA, Engineering, Graduate

Skills for Community Operations

Desired skills for community operations include:

SQL
Legal requirements related to day-to-day management of employees
Reducing legal risks and ensuring regulatory compliance
Real estate lending products and regulatory compliance
Lean
Real estate lending products
Bank loan programs for transactions processed by Mortgage Operations
Regulatory compliance and underwriting guidelines
At least one programming language is necessary
Global telecom networks and region specific nuances and carrier services

Desired experience for community operations includes:

Experience with backend systems like Salesforce and Oracle
Ability to research, troubleshoot, and problem solve in a large matrix organization
Strong financial and analytical skills, detail oriented, and good problem solving abilities
Strong communication skills, including ability to balance the needs of internal stakeholders, meeting deadlines, and maintaining processes and quality assurance
Clear leadership characteristics and success in reaching goals through teamwork and collaboration
Experience with online community management or online community moderation

Community Operations Examples

1

Community Operations Job Description

Job Description Example
Our company is searching for experienced candidates for the position of community operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for community operations
  • Estimate & own the ROI analyses of various customer-centric initiatives
  • Generate and execute on ideas for exploratory analysis to shape future roadmap and provide recommendations for actions
  • Contribute to development of existing staffing models (e.g., Erlang B/C models) and modify them for our needs
  • Present findings to senior management to drive business and roadmap decisions
  • Dig deep into product and operational issues to understand and solve for root causes of these issues
  • Collaborate with cross-functional team across product, engineering, design, finance and operations
  • Have the ability to learn complicated and nuanced policies, while applying them consistently over time
  • Learn and apply user content policies around sensitive site issues
  • Preparation, notarization and recordation of contracts, easements, memorandum and other recordable instruments
  • Responsible for submitting, tracking, validating and monitoring the proper execution and notarization of all contracts presented to the General Manager or other authorized signatory
Qualifications for community operations
  • Strong self-motivation with high aptitude for team collaboration
  • Willingness to work during weekend when urgent issue happened
  • Work experience in customer-centric industries (ex
  • High quality English and Mandarin communication skills
  • Good in both written and spoken English, and excellent in Japanese
  • Consultancy or Investment Banking background preferred, but not required OR
2

Community Operations Job Description

Job Description Example
Our growing company is looking to fill the role of community operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for community operations
  • Responsible for the timely processing of commission chargebacks on any contracts that are in default per company policy
  • Cross functional liaison between KMA and Corporate
  • Identify best practices, update Contract Administrator manual with best practices and communicate updates to Contract Administrator team
  • Create and update an abstract form for each property file that contains key notice and other property information
  • Create an abstract form and process for each new contract to ensure timely dissemination of key contract terms and conditions to impacted internal departments
  • Responsible for requesting and securing Certificates of Insurance from Corporate as needed and forwarding a copy to client
  • Track and ensure resolution of any contractual issues that impact our client relationships
  • Corresponding and maintaining relationships with clients and their utility consultants
  • Attend MDU and related association functions, including appropriate trade show participation as requested
  • Prepare Salesforce and EDW reports for MDU Sales Managers and Directors
Qualifications for community operations
  • A diplomatic and clear communication style -- writing well and knowing your audience should be no brainers
  • Experience in service ­industry, manufacturing or distribution in a high ­volume and extremely fast ­paced environment - preferred but not requir
  • Visualisation experience a bonus
  • 2+ years experience in understanding global telecom networks and region specific nuances and advanced experience with telecom carrier services
  • Degree (4 year program) from a top university
  • 3-6 years of experience at a top, multi-national firm (e.g., P&G, Unilever, HSBC, ) a plus
3

Community Operations Job Description

Job Description Example
Our growing company is hiring for a community operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for community operations
  • Provide ongoing coaching, and training of Contract Specialists
  • Develops databases or reports and provides feedback on existing reports and databases and make assessments or recommendations as requested
  • Manage all aspects of the VolunteerSuncoast.org portal including updating content, creating and posting engaging project descriptions, volunteer compiling and analyzing data for post- project evaluation and results measurement
  • Plan and lead assigned volunteer and engagement site projects assigned by the Director
  • Sets operating procedures for the implementation of school-wide events
  • Owns the creation and management of the school wide calendar of events
  • Manage day-to-day school operations and support the entire school operations staff, ensuring that the school is efficient, responsive, and high-functioning
  • Manages the substitute teacher process including recommendations on selection, placement, and terminations implementing the school-wide system for filling teacher absences (high schools only)
  • Lead global Spam Operations team across different regional sites - Dublin and Menlo Park
  • Develop and execute short and long-term strategy, and align goals, metrics and action plans for global Spam Operations
Qualifications for community operations
  • MBA from top university preferred
  • Some background with support in a high ­volume environment
  • 5+ years of work experience in investment banking, private equity, consulting, strategy, business intelligence or related areas, including leadership of project teams and management of junior team members
  • Master’s degree in science/engineering, economics, finance, management, social sciences, law or similar field (MBA a plus)
  • French and English speaking to a business level
  • Expert skills in at least authoring technologies and multimedia applications such as Articulate Storyline or Adobe Captivate
4

Community Operations Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of community operations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for community operations
  • Collaborate and interface with engineering partners to prioritize focus areas, align team resources and approach to solving issues related to spam
  • Problem solve complex business and technical challenges in tackling commercial spam/scams on Facebook
  • Advocate for community members (users) to improve their experience with the site and with support
  • Actively engage as a member of a CO global leadership team for cross-cutting operational and people initiatives
  • Represent Facebook in vendor site and channel internal Facebook culture in the site’s operation and people leadership
  • Provide vision and thought leadership – define north star for a world class outsourcing operations to help transform our community support experience and raise the bar continuously
  • Develop, coach and mentor a high-performing globally distributed outsourcing team supporting our external partners
  • Manage day-to-day service delivery of global content review operations against quality and efficiency targets in a highly dynamic environment, ensure continuous transparency on any issues that require escalation
  • Influence cross-functional roadmaps and strategic investments across product, policy, process, systems, data/analytics, drive continuous improvement and step change innovation
  • Collaborate with global functional leaders and cross-functional partners to develop and transition new workflows to external partners
Qualifications for community operations
  • Bachelor’s degree or MBA n business, economics, finance or any science-related fields
  • Consulting or Investment Banking background preferred but not required
  • Experience developing and implementing tactical plans — including inspired and moderated solutions — that build and nurture online communities
  • Manage departmental performance through designated Team Leaders
  • Lead Team Leaders &/or partner with on-shore counterparts to exceed KPIs for the department and deliver great customer experience even when handling challenging situations by offering alternative solutions and enhanced products
  • Manage participation of the department in local site-wide efforts in support of engagement, skills development, & performance enhancement activities
5

Community Operations Job Description

Job Description Example
Our innovative and growing company is hiring for a community operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for community operations
  • Budget Management responsibility for global outsourced operations
  • Define sourcing/location strategy and manage partner relationships and communication
  • Responsible for building relationships with the Community Operations team to implement strategies that meet the development objectives of Facebook
  • Serve as primary contact for Community Operations to assist employees in resolving issues and grievances
  • Provide coaching to managers
  • Focus on performance management, leadership development, and conflict management
  • Facilitate assessment processes for team development
  • Develop HR/people oriented programs to positively impact change management
  • Coordinate with finance on tracking payments throughout the grant cycle
  • Accurately maintain comprehensive funded partner list and ensure timely reporting
Qualifications for community operations
  • Self-starter attitude - the ability to self-serve, investigate, and get the data we require will make you much more effective in this role
  • Fluency in Portuguese and English (written and verbal), Spanish and other languages are a plus
  • Degree in business, marketing, finance or any science-related fields
  • You have a way with words and are fluent in both and English (written and spoken)
  • Demonstrated Data/Analytics
  • Data­ driven and analytical in mindset

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