Community Associate Job Description
Community associate
provides friendly and timely support to Lyft drivers via in person appointments and email.
Community Associate Duties & Responsibilities
To write an effective community associate job description, begin by listing detailed duties, responsibilities and expectations. We have included community associate job description templates that you can modify and use.
Sample responsibilities for this position include:
Act as a key point of contact for customers and visitors providing a professional and friendly service delivering an exceptional first impression
Serve as a primary resource in assisting customers within the centre
Assist with move ins and move outs
Ensure your customers are invoiced accurately and payments collected on time
Greet and check-in tours
Greet people who eat in for tours, track walk-ins, schedule tours, and send confirmation emails
Determines Care Center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses, and production, productivity, quality, and customer-service standards
Maintains and improves Care Center operations by monitoring system performance
Accomplishes Care Center human resource objectives by selecting, orienting, training, assigning, coaching, counseling, and disciplining employees
Maintains professional and technical knowledge by tracking emerging trends in Care Center operations management
Community Associate Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Community Associate
List any licenses or certifications required by the position: AED, CPR, CIA, CPA, II, MS, MCSE, ITP, TS, CRCM
Education for Community Associate
Typically a job would require a certain level of education.
Employers hiring for the community associate job most commonly would prefer for their future employee to have a relevant degree such as Collage and High School Degree in Graduate, Education, Marketing, Business, Communications, Communication, Public Health, Technical, Health, Business/Administration
Skills for Community Associate
Desired skills for community associate include:
Excel
Microsoft Office Suite
PowerPoint and Outlook and the ability to understand further programmes to assist in the day to day centre operations
For-hire vehicle industry
TNC industry
Poshmark community
Both Atlanta and the Lyft platform
Both the Lyft and Express Drive program
Lyft platform and local market nuances
Both Chicago and the Lyft platform
Desired experience for community associate includes:
Duties of maintaining files and records will involve stooping, bending, lifting, and grasping, pushing, pulling, or otherwise moving objects weighing as much as 50 lbs
College graduate with a degree preferred, but not required
At least one year of work experience preferred
Self-starter and motivated to work independently
Customer service and sales experience a plus
Hebrew and English fluency
Community Associate Examples
1
Community Associate Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of community associate. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for community associate
- Create business proposals and SOP's for both new and existing clients
- Ability to adapt to changing conditions and work in a fast-paced, dynamic environment
- Ready to work at scheduled time
- Greet and assist all members throughout the day, maintaining at all times the highest levels of helpfulness and friendliness
- Prepare and maintain throughout the day key member amenities including fruit water, coffee / tea, and beer / wine
- Monitor pantry spaces on an ongoing basis
- Monitor conference rooms (including ensuring that dry erase markers, whiteboard erasers, water pitchers, glasses are sufficiently stocked and tables, chairs, phones and whiteboards are organized and ready for use) as needed
- Monitor specialty rooms such as screening rooms, meditation room, wellness rooms, and other rooms to ensure that furniture and equipment are ready for use
- Monitor printing stations (including ensuring that there is a sufficient supply of pens, copy paper, staplers, staples, paper clips, tape and tape dispensers)
- Monitor common spaces and hallways
Qualifications for community associate
- To organise and undertake on a pre-planned basis the
- College graduate with a four-year degree preferred
- Assist in ensuring security
- Ensure the
- Typing of documentation as
- Bachelor degree in Business Administration or other
2
Community Associate Job Description
Job Description Example
Our company is looking to fill the role of community associate. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for community associate
- Prepare spaces for the hosting of events
- Work with the facilities and maintenance team to achieve excellence in the delivery of services to Members
- Respond to service related emergencies as needed
- Develop guidelines, decks, and toolkits to enable community strategies to scale
- Assist with all community-building tactics across the entire acquisition funnel, from awareness through acquisition, retention, and referral
- Identify opportunities and develop the necessary relationships to scale our communities
- Reach out individually to members to foster a core group of experts, super-users, and micro-communities
- Suggest and implement user-driven tactics to improve retention
- Partner closely with cross-functional teams (marketing, brand, sales) to support holistic growth strategies
- Create, maintain, and improve systems for tracking success with a focus on metrics
Qualifications for community associate
- Appreciates Change / Is Flexible
- University graduate with a degree preferred, but not required
- Fluent in Hebrew and high level English required
- Fluency in both English and Dutch
- Meet and greet our tenants, members and guests with
- Good knowledge of safe working practices, ability to operate within Health and Safety Guidelines and good understanding of risk assessments and their application
3
Community Associate Job Description
Job Description Example
Our innovative and growing company is looking for a community associate. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for community associate
- May require some travel and weekend/evening hours for events as needed
- Create a welcoming and collaborative community environment amongst our members through events and building relationships between members
- Ensure that your building is fully operational, and processes are running smoothly
- Take direction from the Community Manager and Community Leads to support the Community Team as necessary
- Full ownership for all first replies to support requests from Members, focusing on quality of responses and not speed of first reply
- Working side-by-side with the on-site Community Management teams to ensure members’ requests are being met
- Connecting some escalating requests to cross-functional departments such as billing, facilities, security, IT, and digital support if request requires cross-functional collaboration
- Preparing and delivering reports to key stakeholders to better understand patterns, escalations, and areas of strength and improvement
- Consistently communicating feedback and suggestions to key stakeholders to improve processes and member experience
- Thinking critically around the services and support to drive member satisfaction
Qualifications for community associate
- A High School Diploma or equivalent job experience
- Ability to work a flexible schedule that may change based on the needs of the business
- Fluency in both Hebrew and English is required
- Embody “We” Over “Me”
- You are always curious and want to learn more, gaining insight from observation
- You actively listen, taking intentional and thoughtful action
4
Community Associate Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of community associate. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for community associate
- Events and Community Management
- Make posters for events
- Assist with set-up and breakdown of events, including ordering food and beverages
- Prepare newsletter
- Submit building receipts to the Community Lead and the Community Manager for expense reports
- Identify issues for escalation to the Community Lead and the Community Manager and document accordingly
- Work with current drivers to solve any issues that they may have
- Work on various special projects as dictated by unique business needs in an emerging market
- Work in multiple service offices around the lower mainland
- Be the kind of person that doesn’t say ‘that’s not my job’
Qualifications for community associate
- Follow through with what you start and what you promise
- You enjoy continually manage relationships
- You are attentive to detail, and manage tasks efficiently and effectively
- Optimizing processes, being accurate and quick, is natural and fun for you
- You demonstrate excellence in the core competencies of Human Connection, Growth, Event Management, Operations, Business Acumen, and Leadership
- Must speak fluent Hebrew and at least a business level at English
5
Community Associate Job Description
Job Description Example
Our company is growing rapidly and is looking for a community associate. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for community associate
- Answer “walk-up” member and guest questions or refer the inquirer to additional resources
- Work with current drivers to troubleshoot and resolve any concerns or issues
- Works cooperatively with the team to solve problems and serve the driver community
- Shows personal commitment and takes action to continuously improve
- Meet and greet customers on-site at our rental sites in the Bay Area, providing a quick and seamless pickup of a rental vehicle
- Help brainstorm, test and implement ideas for improving the customer experience and making behind-the-scenes operations more efficient and consistent
- Provide content to our Seller Stylists to help level up their businesses
- Assist in answering day-to-day program-related support cases
- Help create a monthly newsletter sent out to our most active Seller Stylists
- Build relationships with our community
Qualifications for community associate
- Be the face of the brand and provide a world-class experience for every person that enters the building and comes to the front desk
- Build meaningful connections to drive the sense of community by being presence and curious about our members’ needs
- Cultivate community by contributing to creative ideas that enhance the community experience, surprise and delight members
- Ownership of building event communications through internal marketing collateral
- Adhere to agreed budgets on regular purchases and recording spends on budget trackers
- Build meaningful connections to drive the sense of community and future growth in your building