Team Senior Job Description
Team senior
provides advanced support for multiple enterprise applications including: e-mail, calendar scheduling, word processing, spreadsheets, presentations, Internet browsers.
Team Senior Duties & Responsibilities
To write an effective team senior job description, begin by listing detailed duties, responsibilities and expectations. We have included team senior job description templates that you can modify and use.
Sample responsibilities for this position include:
Ensure all authorities (SECAF, Delegated Authorities, Anti Money Laundering, Systems access ) are adhered to, reviewed and understood
Takes leadership oversight of client care and/or service partner issues as a priority
Leads a team of SMEs in execution of day to day activities
Key contact and support for Offshore Vendor Team, participating in daily/weekly coaching and resolution calls
Proactively identifies and recommends solutions to recurring errors and service gaps
Manages the cross-training matrix across Operations Services to ensure resources are allocated properly and training gaps and opportunities identified
Reviews all transactions/reports/documents to ensure compliance/adherence with policies/procedures/guidelines (SOX, G/L attestation, SOD, EUC, Enterprise G/L Attestation policy and CPA)
Manage a team of investigations staff for Loans/Mortgage and Home Line lending products
Take accountability for high achievement by actively participating in coaching opportunities and learning opportunities to improve your individual and team contribution
Demonstrate your ability to resolve problems using a client focus approach
Team Senior Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Team Senior
List any licenses or certifications required by the position: ITIL, ISO, SPC, HIPAA, CCIE, CPA, CISSP, IAPP, PHR, ISTQB
Education for Team Senior
Typically a job would require a certain level of education.
Employers hiring for the team senior job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in General Education, Education, Graduate, Accounting, Engineering, Computer Science, Finance, Business, Management, Information Technology
Skills for Team Senior
Desired skills for team senior include:
Databases
E-mail clients & web browsers
Graphics presentation
Spreadsheets
Web content management
Word processing
SQL
Excel
Access
Broadband aggregation product lines
Desired experience for team senior includes:
Manage a team of Account Service Agents supporting the Payouts/Statments and Wires lines of business
Manage staff performance using "Standard STI Tool"
Manage telephone agents using Internet Protocol Contact Centre (IPCC) technology
Ensure strong financial performance on the allocated cost Centre and identify potential business opportunities
Instill confidence in clients of his/her technical research ability
Manage the trouble ticket case queue and identify bottlenecks with downstream teams working with them to complete requests and reduce the number of outstanding requests
Team Senior Examples
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Team Senior Job Description
Job Description Example
Our company is searching for experienced candidates for the position of team senior. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for team senior
- Provide focused feedback loops for investigators and managers based on crisp performance and quality data
- Recruit top-quality investigators
- Understanding direct marketing technique and being able to manipulate it as necessary
- Working collaboratively in a team environment with your creative partner, other members of the department and in cross-disciplinary teams
- Making sure you keep bang up-to-date with industry trends and news so your ideas are the freshest
- Lead and manage a team of CSR's in the optimal execution of call center operations activities
- Conducts performance management activities for team members supervised
- Handles escalation calls from CSR's as exercising discernment on whether or not individuals are capable of handling complex customer calls
- Brainstorms with fellow Team Leaders and the Operations Manager to discuss various issues/problems faced by their respective teams
- Prepares and submits reports on team performance to the Operations Manager
Qualifications for team senior
- Incident Management - Experienced
- Requirements Gathering - Advanced
- Testing – Advanced
- Be pro-active in developing trust and professional rapport with employees and team members
- Ability to maintain flexible working hours including some late week nights to 10PM EST Saturday hours as needed
- Have awareness on key metrics and targets
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Team Senior Job Description
Job Description Example
Our growing company is looking to fill the role of team senior. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for team senior
- Motivates and inspires all team members to perform better by formulating and implementing regular (i.e, weekly,monthly) team activities
- Manages the queue and controls abandoned calls by utilizing available equipment and resources
- Coordinate team work
- Being expert for the team, to help solve problems
- Checking the timeliness and quality of clearing accounts
- Invoice booking
- Fixed assets and bank statements posting
- Responsible for leading a team of home office BOA specialists who provide daily support to multiple FA's from the home office
- Provide support and coaching to the branch team and handle exceptions and escalated situations involving clients, BOA's, and FA's, including but not limited to coaching on teamwork, communication, managing conflict, and branch effectiveness
- Manage staffing and capacity managing the change of an evolving program with the field and home office
Qualifications for team senior
- Have ability to handle escalations
- Be aptly trained and updated in industry specific technology and in client’s processes, applications/ utilities and products
- We’re looking for experience of working on integrated campaigns and experience of working for big named clients, comfortable with occasionally lightning-fast turnaround on projects
- You’ll be highly creative and imaginative, you’ll be passionate about bringing ideas to life, and preferably have a few awards on your mantelpiece
- You’ll have good presentation skills and experience of presenting work to clients
- You’ll have an interest in popular culture, new advertising trends and techniques
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Team Senior Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of team senior. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for team senior
- Develop and maintain an enriching, positive professional work atmosphere which supports the efforts of associates to complete their responsibilities
- Identify trends in client and branch facing concerns and opportunities and help to determine solutions
- Responsible for process improvements of the team and at times the department, working with other departments and divisions as required to develop new processes and systems to support our FAs
- Responsible for the sales performance of own team, this includes target setting, performance management, client development, financial forecasting, coaching and development of staff
- You will drive the sales team inspiring positive behaviours and motivation of team to achieve success needed
- Manage and maintain existing client relationships through driving exceptional and consistent recruitment services in line with company standards and our contractual obligations
- Ensure all clients are contacted regularly and our performance is reviewed
- Take a lead role across a minimum of ten of the largest key client accounts that exist within your team structure
- Plan, co-ordinate, delegate, monitor and motivate colleagues to achieve the production plan by maximizing the efficiency of the skill base available
- Promote good working practices and ensure compliance with all company policies and procedures by colleagues and contractors
Qualifications for team senior
- 1-2 years of call center leadership (other supervisory experience will be considered)
- At least two years of call-based customer service experience (back office excluded) in the financial services space, preferably with prepaid cards and/or mobile banking
- Strong understanding of Google and web technologies
- Flexibility with schedule for 24x7x365 operations
- Understanding and ability to execute inbound/email/chat programs to ensure service levels and financial objective are met
- Demonstrated ability to interact with peers, senior management and other departments in a professional manner
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Team Senior Job Description
Job Description Example
Our company is hiring for a team senior. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for team senior
- Quality monitoring, deviance reporting and escalation of issues as per company policy
- To effectively communicate with colleagues and line management as required
- Ensure stock accuracy at all times
- To take part in root cause investigations, provide accurate details of running conditions/issues and actively participate in the follow up action planning where required
- Ensuring that a safe working environment exists and that as a minimum the department meets the standards set out in the SHE Policy and by the Site Health & Safety Manager
- Participate in the weekly variance, quality and waste reviews
- Ensuring that Food Safety legislation and guidelines are adhered to
- To undertake any other reasonable duties as required
- Contact point for internal and external clients in market and strategically managing local relationships whilst maintaining global servicing standards
- Work with the Business Development Manager to identify and evaluate potential meeting and event clients and target these accounts to find potential meeting owners and business opportunities
Qualifications for team senior
- Demonstrated ability to communicate information and ideas clearly, and concisely in writing and verbally
- Bachelor’s Degree in Information Technology, Business or any relevant field is a strong plus
- Language verbal and/or written skills are a distinct advantage
- Preferably and as applicable, having had experience troubleshooting personal electronic devices (e.g., personal computers, smart phones, tablets), on-line downloads, transactions, applications, software and hardware issues
- Strong mobile applications orientation
- In -depth understanding of complex business systems such as Siebel and SAP
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Team Senior Job Description
Job Description Example
Our company is growing rapidly and is looking for a team senior. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for team senior
- Initiate continuous improvement of the operation/knowledge of industry trends and manage change effectively to motivate and retain employees
- Responsible for monthly financials related to accounts receivables and open payable working with the Market Leader on the team’s revenue growth goals, P&L analysis, managing expenses and research/resolution of any discrepancies
- Ensure 100% accurate and timely data capture through CVENT and other GBT systems
- Drive adherence to all GBT policies including compliance requirements and ensuring market operations are audit ready at all times
- Act as high-level resource that provide in-depth technical input and advice to key customers on polymer science, formulation and process development
- Design and execute pharmaceutical applications studies for the development of new pharmaceutical excipients
- Create data packages and sales tools from project work to make results easily usable for sales and technical staff as sales tools
- Analyze existing technical data on pharmaceutical excipients in pharmaceutical application areas to identify differentiating functional strengths in multiple processes vs
- Train technical and sales personnel to carry technical message to customers
- Manage a group of scientists/engineers
Qualifications for team senior
- 5+ years experience with the Siebel and SAP other SRMs and ERPs, SFDC
- Software development experience with C#/Java/Scala, Scala is advantage
- Experience with frontend development - JavaScript, HTML and CSS
- HS/Technical School Diploma with science background or 2+ year college graduate preferred
- Thorough understanding of manufacturing operations principles and excellent problem-solving skills
- Able to communicate issues and problems to management