Service & Parts Resume Samples

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L Beahan

Lucy

Beahan

531 Assunta Ford

San Francisco

+1 (555) 362 1353

531 Assunta Ford

San Francisco

Phone

p +1 (555) 362 1353

Experience Experience

Los Angeles, CA

Service Parts Analyst

Los Angeles, CA

Rath LLC

Los Angeles, CA

Service Parts Analyst

Work with Materials Supervisor and hourly associates to provide weekly orders and ensure on time completion
Manage NPI material readiness for service centers and L3 customers
Releasing and maintaining functions of service parts. This will include structured bill of materials (BOM) and change management
Analyze customer orders, create service picklists and ensure orders are packaged and shipped complete and on time weekly
Assure supply commit and performance against product demand from customers
Work with Service Operation team forecast swap phone demand and follow up swap phone order delivery to local warehouse
Insure spare parts business standardized management and the prompt delivery of the parts to North America customers

Detroit, MI

Service Parts & Sourcing Specialist

Detroit, MI

Bernier Group

Detroit, MI

Service Parts & Sourcing Specialist

Follow GS, RSO, and Supplier Change processes, supporting continuous improvement progress
Support business plan activities of production purchasing by acting as liaison to process center in MX to start GS processes
Track, coordinate and report GS activity for the Purchasing department and identify continuous improvement ideas specifically related to the sourcing process, with additional support for sourcing meeting, including NAR CSC, Pre-Meeting and cross-functional kick-off meetings
Research of new technologies, products, and suppliers from the North American Region (NAR) in order to supply VW Group with the most competitive designs and material cost for current production and newly developed components
Recommend competitive and leading edge US and Canadian suppliers for the Standard Bidders List, prioritizing those with the most promising material groups for the annual business plan
Negotiate with suppliers on current or pending RFQs to create cost savings opportunities for the VW Group, and to ensure that the VW Group Purchasing strategies can be accomplished
Support suppliers through quoting process to clarify any open points, including registration on VW Group B2B platform, technical data, drawings, etc

present

Phoenix, AZ

Japan Service Parts Operations Director

Phoenix, AZ

Raynor and Sons

present

Phoenix, AZ

Japan Service Parts Operations Director

present

You’ll drive Customer Service Parts growth Strategy and initiatives with the team across GE Healthcare Japan to ensure successful parts fullfilment & productivity for Service and our Customers
Manage 3PLs for local Warehouses to stock Service parts and deliver locally and export to overseas GE affiliates’ Warehouses and Field Engineers
Serve as local Manager for the service Parts team
Fulfill annual 80,000+ service demand orders and deliver the parts to Field Service Engineers in Japan
Responsible for Japan sourced parts procurement and supply
Leader for parts related issues raised by China Service team and Customers
Own financial Ops budget and OP for Japan Parts Operations

Education Education

Bachelor’s Degree in Business

West Virginia University

Bachelor’s Degree in Business

Skills Skills

Provide support for resolving identified issues with customer orders as related to parts being superseded, replaced or no longer available
Provide outstanding customer service through professional phone skills, emails and team involvement
Complete all compliance and training programs as assigned
Receive, investigate and resolve all customer inquiries
Provide timely invoicing, accurate customer sensitive analysis to Corporate / Field Organization regarding Service Product processing and problem resolution (pricing, adjustments, cancellations, reinstatements, invoicing/re-invoicing, quotes, inventory maintenance, etc.)
Utilize resources (parts breakdowns, schematics, contacts) to identify the correct part number information
Other duties assigned by Management

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Service Parts Quality Specialist Resume Examples & Samples

5-7 years relevant work experience required
Bachelor’s Degree (Business; Engineering; Operations Management; Supply Chain Management) required
Strong automotive technical expertise including Body Shop
Experienced in manufacturing methods for metals and plastics
Ability to read and interpret technical drawings
Experienced in formal problem solving and root cause analysis tools / techniques
Experience with dies and checking fixtures desired
Exceptional verbal and written communication skills

Buyer Fcsd Accessories & Service Parts Resume Examples & Samples

MMP, WIPS and WERS knowledge
Advanced excel and database skills
Highly organized self-starter with demonstrated leadership skills

Service Parts & Sourcing Specialist Resume Examples & Samples

1-3 Years automotive experience
Experience with sourcing and awarding suppliers
German or Spanish skills

Manager, Service Parts & Distribution Resume Examples & Samples

Design, develop, and implement solutions for dramatically improving material flows through the warehouse using Lean Principles. The design includes material arrival at docks through delivery to Service Center locations. The focus will be on developing innovative new solutions for warehousing that leverage lean manufacturing concepts
Ability to foster and develop a strong team of warehouse personnel through selective recruitment, thorough and consistent on-boarding process, training, and coaching, and identification and addressing of competency gaps within team. Management of team includes proactively planning for labor needs in light of production ramp up, communicating job expectations, performing employee performance and objectives reviews, and managing team in alignment of company policies and procedures
Ability to meet warehouse operations financial objectives by preparing budgets, forecasting requirements, planning for capital expenditures, securing company property and assets, and analyzing and resolving inventory variances
Capable of defining warehouse operations systems to include: developing processes for warehouse related activities, determining equipment needs and utilization, defining storage and material handling requirements, and ability to integrate and align physical processes with systematic processes
Drive improvements within warehouse material flow by planning layout and space requirements, analyzing and reviewing product flow, and evaluating and proposing new equipment options
Maintains safe work environment by establishing, following, and enforcing standards and procedures. It also requiring coaching and motivating team to proactively address potential safety issues and concerns
Targeted goals include

Service Parts Logistics Operations Manager Resume Examples & Samples

Bachelors or Masters Degree or University Degree or equivalent in Logistics or a commercial/business discipline
Strong influencing & negotiating skills
Experience of leading and contributing to international projects
SAP Knowledge an advantage

Service Parts Strategy Readiness Specialist Resume Examples & Samples

Takes initiative to investigate and resolve complex BOM setup and strategy support issues
Develops relationships quickly and work well with large extended teams
Commitment to identifying and communicating innovative ideas to improve processes and performance
Strong project management skills, including ability to establish project plans, track open issues, communicate project updates and manage project deadlines independently
Strong knowledge of SAP, Agile, Excel
Database and/or scripting experience

Operation Financial Analyst Global Service Parts Operation Resume Examples & Samples

Minimum of three years of financial work experience in multi-national companies
Degree in accounting, finance, business administration or related majors
AICPA/ACCA or related certificates preferable
Clear thinking / problem solving: successfully led cross-functional projects/process improvement within operations/finance function; able to quickly grasp new ideas

Buyer for Mopar Service Parts Resume Examples & Samples

Execute Request for Quotations (RFQ's) through competitive quoting resulting in purchase order placement Negotiate supplier pricing proposals (review and analyze for possible resourcing)
Place purchase orders within deadlines and program timing
Provide requisition status using PentaSAP
Manage strategic supplier issues both commercial and non-commercial
Identify and bring to fruition cost savings opportunities, and identify and implement process improvement ideas for Mopar
Capable of managing conflict and resourcefully managing complex assignments
Excellent customer-focus, problem-solving and negotiation skills in order to perform job duties independently and make decisions that meet company goals and objectives
Master's degree from an accredited university
2+ years procurement and/or related experience
2+ years program management and/or related experience

Program Manager Global Service Parts & NPI Resume Examples & Samples

Be the Service Parts leads for all Service Bulletin, containments, and any other field service activities affecting Tesla vehicles
Develop and maintain metrics and reporting on these actions
Represent Service Parts for all Tesla Vehicle Production Programs, ensuring the Service Operations organization is fully prepared for these changes, including (but not limited to)

Pricing Manager, Service Parts Resume Examples & Samples

Work with cross-functional teams and other regions globally, as needed, to drive impactful results through pricing actions
Develop and execute service parts pricing strategy in the USCAN region
Apply value and market based pricing principles to set prices for new, harvested/refurbished and repairable parts
Work with service sales, product management, field marketing and operations to drive initiatives to maximize price realization
Lead comprehensive analyses of ODS parts business, accounting for the contracts and agreements, for margin efficiency and effectiveness. Make recommendations, as appropriate, to improve price performance in parts agreements
Engage with Service parts marketing team on market & customer research to improve understanding of commercial trends, competitive landscape for parts business and drive strategic and tactical actions
Work closely with Service marketing, operations and finance in designing and developing effective promotions strategy for ODS parts, and ensure post-audit for promotion effectiveness
Support key stakeholders on ongoing/ad hoc pricing projects and requests
Drive value based pricing, promote best practices sharing and assist other regions in scaling USCAN best practices, and instill pricing rigor in GEHC Services business
Successfully led cross-functional teams/projects
Master’s Degree in Business, Economics, Engineering, Finance, or related field
10+ years of experience in pricing, marketing, finance, product management, or a related field
In-depth knowledge of product/service offerings and commercial processes

Service Parts Analyst Resume Examples & Samples

Releasing and maintaining functions of service parts. This will include structured bill of materials (BOM) and change management
Complete business cases when applicable to determine the level at which a component will be serviced
Support downstream processes in Supply Chain, Purchasing, Catalog Authoring, Engineering
Support campaigns, service bulletins, remanufactured and fast feedback programs
Additionally the candidate will support past model change notices in collaboration with Service Engineering
The selected candidate will gain additional knowledge focusing on service parts systems and processes that are used throughout the Service, Parts and Customer Care organization. Local travel to suppliers and manufacturing facilities may be required
Bachelor’s Degree (Technical or Business preferred)
2-3 Years of experience with vehicle components, parts functions or engineering systems
Strong analytical, communications, and interpersonal skills
Negotiations and project management skills needed
Strong MS Excel skills a must
Bachelor’s Degree in a technical field
Prior experience with manufacturer or parts supplier
Dealership experience in Parts

Office Clerk / Service / Parts Resume Examples & Samples

Interact daily with Dealership Managers to resolve issues between the shared processing center and dealership managers
Routine review of operating reports per Asbury requirements
Assist dealership personnel with general human resource questions
Supervise Compliance Administrator and assist with deal flow and resolving problem deal and CIT issues
Hire, Train, and counsel the Compliance Administrator
Work with the title service provider to resolve documentation issues
Attend Managers meetings regarding dealership operations, deal flow, and CIT
Minimum of 3 years accounts accounting/office manager experience preferably automotive
Strong problem solving, analytical and investigative research skills are required
Computer literate; competence in ADP and other finance applications is an added advantage
Able to work independently and communicate effectively with all levels of management, staff and vendors
Process and solutions oriented, analytical and detailed oriented
Possesses strong people management and leadership skills

Japan Service Parts Operations Director Resume Examples & Samples

You’ll drive Customer Service Parts growth Strategy and initiatives with the team across GE Healthcare Japan to ensure successful parts fullfilment & productivity for Service and our Customers
Serve as local Manager for the service Parts team
Own financial Ops budget and OP for Japan Parts Operations
Fulfill annual 80,000+ service demand orders and deliver the parts to Field Service Engineers in Japan
Responsible for Japan sourced parts procurement and supply
Leader for parts related issues raised by China Service team and Customers
Lead Warehousing, Transporation and Import costs to contribute Japan Global Service’s VCP
Manage 3PLs for local Warehouses to stock Service parts and deliver locally and export to overseas GE affiliates’ Warehouses and Field Engineers
Lead local fulfillment and inventory turn optimization
Local representative for global systems implementation programs
Bachelor’s degree in business, engineering, or related field of study with a minimum of 8 years experience in an operations leadership role (service, supply chain, logistic,manufacturing, materials)
Experience of leadership role in global, and matrixed organization
Ability to motivate cross functional teams to achieve business goals
External Focus mind set to engage customers satisfaction
Excellent analytical skills with the ability to communicate with employee and customers at all levels
Demonstrates strong business and financial acumen
Lean/Six sigma/ProgramManagement experience
Fluent in English and Japanese

Service Parts Sales Representative Resume Examples & Samples

Executes analysis and action plan regarding parts failure/parts issues. Identifies corrective action steps required utilizing data from other departments. Represents the parts dept. as the liaison in related meetings with these inter-company teams
Functions as the first line of communication with the customer to assess parts issues, identify repetition or patterns, and develop resolution action plans to present to parts dept. management for execution approval
Makes authorized financial decisions, negotiations, and discount /credit assessments up to a pre-set dollar limit for parts customers
Identifies order type (warranty /rental /repair, or out and/or AOG). Assesses required action items and creates the action plan, including setting appropriate escalation level, conclusion timeline and procedure steps
Enters part order data within ERP database regarding parts status, delivery timeframes, Hazmat complications, international delivery complexities. Has continuous access to real-time parts status in each AOG scenario to conduct analysis then report statuses on frequent basis to management team (until AOG resolution/closure)
Utilizes prior experience with business systems (ie TcM and SAP) and portal data to identify/document customer needs and maintain continuous communication regarding “open part” order status, part SPECS, parts availability and expected delivery timeframe. May train others in dept. in this function
Acts as liaison between the parts dept., HACI, and the customer. Routinely contacts customers (aircraft technicians, dealers, FBO, owner/operators and other entities who require parts) to identify their needs, update status of parts orders, supply service bulletin information, handle customer requests, and ensure satisfactory timely resolution of problems
Responsible for training, communication, and input on marketing / training materials related to the aircraft parts service program
Reviews and applies technical drawings to part version identification and selection process to ensure working with most current part version. Partners with Tech Ops to review part location on aircraft, intended use, cycle count or part’s past usage hours, part failure description
Ensures all requests for Service Parts support are promptly and accurately addressed; executes sales orders, price quotes, and warranty transactions; answers customer questions regarding if part failure covered under current warranty; and communicates next step to CS Dept leadership (for potential communication to customer or HACI Sr. Mgmt)
Conducts daily workload planning by analyzing work requirements, reports due, defines schedules, prioritizes workload urgency, and identifies methods to be followed
Solves problems and executes effective decisions regarding parts availability, delivery time issues, cost analysis, and regulatory requirements
Provides 24/7 operational parts AOG event support (duty rotation to occur outside standard business hours)
May participate in customer or industry offsite events that occur outside of standard work hours including national / international business travel
All other duties as assigned by management
*Honda Aircraft Company is an Equal Opportunity Employer***
Associates degree or equivalent years of related work experience is required; Bachelors degree preferred
Minimum of 3 years Customer Service or other type of aviation experience is required
5 or more years of experience in the Aviation / Aerospace parts field is strongly preferred
Conversational fluency in Spanish, Portuguese, French or German is desired but not required
Must maintain a current and valid passport
Excellent Customer Service skills including listening, oral and written communication, attention to detail, and responsiveness to customer needs
Strong ability to balance conflicting priorities, multitask projects/duties, continuously reassess and reprioritize projects based upon customer/business needs
Ability to interact with all levels of the organization and customers
Parts catalog / blueprint review skill set is required
Aircraft parts terminology knowledge is required
Strong analytical and effective decision making skills
Ability to multitask, remain organized and flexible
Must have ability to work a flexible schedule and occasional overtime when needed
Experience with Microsoft Office, and SAP

Service & Parts Operations Manager Resume Examples & Samples

Maintain service CSI benchmarks as per metric defined
Prepare & administer an annual operating budget for the Retail Service, Parts, and Recon Departments. Forecast and set monthly/annual sales goals & gross profit objectives for the fixed operations departments
Achieve forecast customer labor sales within 10%
Achieve Production Quality, volume & cost targets as set by management
Champion AutoNation initiatives by assessing, training, implementing and certifying associates as required
Determine and monitor staffing levels, compensation levels, and department turnover
Provide for and facilitate the recruiting, selection, on boarding and training of associates; planning/scheduling/assigning, monitoring and appraising job results and associate performance; and the coaching, counseling and disciplining of associates so as to develop and retain a qualified workforce
Ensure that customer inconveniences, complaints and misunderstandings are addressed and resolved timely
Establish & maintain good working relationships with customers to encourage repeat referral business
Establish and maintain an organized customer follow-up and recordkeeping system. Maintain highest possible standards of workmanship; advise staff of dealership CSI on a regular basis
Ensure and monitor receivables are monitored and controlled to comply with policies and procedures, and allow for a positive cash flow and management of funds for the dealership
Develop systems of quality check of performance and tagging of special jobs
Keep General Manager informed of serious complaints, possible legal cases, and cases not closed satisfactorily; be aware of “potential buy back requirements
Ensure that accurate records are maintained on warranty parts retention as outlined in policy and procedures manual
Meet with the General Manager regularly to review current Service, Parts, and Recon Department performance, set future performance objectives, promotional actives or any other critical matters

Service Parts Senior Buyer Resume Examples & Samples

Manage supplier relationships and performance (quality, delivery and cost)
Negotiate contracts and manage the supplier relationship, sourcing and resourcing of unique Service parts to support brand profitability and securing uptime
Deliver the defined KPI:s on time and in accordance with set targets (Revenues, Uptime, Project)
Ensure collaboration with n extensive internal network
Work in accordance with processes defined within Service Parts & Volvo Group Trucks Purchasing as well with defined Values (Customer Success, Trust, Passion, Change, Performance) in focus
Minimum 5 years Automotive Purchasing experience

Senior Buyer, Service Parts Resume Examples & Samples

Contribute to the development of strategies to maximize synergies of global sourcing for service parts components and reduce costs
Provide Americas market input as member of global service parts sourcing team as needed and continuously assess the business climate and conditions affecting assigned supplier base
The buyer will work in close cooperation with Trucks Sales and Marketing (TSM) and Global Truck Technology (GTT)
Ensure collaboration with sourcing and operation purchasing
Develop expertise within the segments (market, suppliers, competition, technologies, projects)
Manage the supplier relationships and performance (quality, delivery and cost
Perform the activities required for the portfolio; ie negotiations, project implementation, optimize the total cost
Work in accordance with the Volvo GTO Service Parts processes, the Volvo Way, and the GTO Purchasing Culture
Ownership/Accountability: Taking the lead in getting the job done and accepting responsibility for personal actions, costs and results
Planning & Organization: Anticipating and drawing inferences about the future and structuring resources and actions in a logical manner
Technical/Functional Expertise: Demonstrating broad, in-depth and up-to-date knowledge of pertinent technical, business and professional fields
Communication: Listening effectively, transmitting information accurately and understandably and actively seeking feedback non-defensively. Strong in written and verbal communication

Service Parts Analyst Resume Examples & Samples

Monitor and audit spare parts usage at Service Centers and feedback to relevant teams for parts planning and quality governance
Insure spare parts business standardized management and the prompt delivery of the parts to North America customers
Facilitate material return from customers; resolve RMA receiving and credit issues with call center and warehouse
Work with Service Operation team forecast swap phone demand and follow up swap phone order delivery to local warehouse
Manage NPI material readiness for service centers and L3 customers
Assure supply commit and performance against product demand from customers
Releasing regular business report as the requirement of Department
Facilitate communication cross functions, regions and teams
Measure and assure supply in NA hub, allocate material as needed
Bachelor's Degree and minimum of 2 year of experience in a Fulfillment/Service materials environment
Experience managing materials, or worked within sourcing or planning groups
Supply Chain or related degree would be an advantage
Basic knowledge of inventory control, purchasing, receiving, pick/pack operations and inbound return processes
Experience with a vendor operated network of repair centers
Technical knowledge of mobile phone products and reverse logistics processes
Expertise in data analysis using provided data, or extracting data from IT tools. Apply management data techniques
Knowledge of integrated manufacturing systems, MRP/ERP
Proficiency in MS Excel (Formulas, vlookup, table pivots, macros and graphing)
High motivation, assertiveness, flexibility and adaptability to change
Proven problem solving and critical thinking skills

Service Parts Logistics Leader Resume Examples & Samples

Bachelor’s degree in Logistics, Supply Chain or international business
10 years of experience working in international & domestics logistics, international brokerage & trade compliance, warehousing and distribution, supply chain management, financial analysis and project management, with 5 years in a management/leadership position
Similar Healthcare and Medical Device industry preferred
Proven business/ financial acumen, including demonstrated ability to communicate effectively, motivate, influence, solve complex problems, and drive change at all levels of organization
Working knowledge of Siebel/ Oracle ERP/ WMS and Transport Management System
Willing to travel domestically and internationally

Career Trainee Global Service & Parts for International Rollout Management Resume Examples & Samples

Taking control of international rollouts for retail systems, tracking and reporting rollout activities and defining necessary measures
Working with various stakeholders to design, standardize and monitor the rollout process for existing and future products of GSP
Negotiating annual rollout targets with the markets to reach global rollout goals and ensure the achievement of objectives
Maintaining the highest quality for the rollout within the set timelines and taking measures to ensure the best results
Ensuring that rollout approaches will stick to the defined standards and enhance processes according to changing requirements
First professional work experience (18 months are obligatory with a Bachelor’s degree)
Excellent English language skills along with very good knowledge of German
You have preferably completed or are about to complete a degree in Business & economics, Business studies, International management, Business informatics, Economics, or Business engineering
Majors in the area of Sales and Marekting, Automotive industry, Risk management, or Planning/ reporting are preferred
Preferably you have already completed an internship in the automotive industry
Additional qualifications such as previous experience in Project management, Sales business, IT are preferred
Certificate(s) of employment

Service Parts Handler Resume Examples & Samples

Responsible for supplying materials to the work stations using the information provided by Rework Instructions. The Material Handler will also setup, resupply, reconcile inventory, and report productivity
Setup the VAS work area and maintain 5S cleaning standards
Transition the VAS assembly, rework, and merchandiser projects in a time efficient manner
Audit the assembly line to identify material shortages and request the materials to the warehouse
Verify the materials package information match against the physical material which matches SAP
Continuous production feedback to the lead or supervisor for each project and record daily production
Continuous and consistent feeding/supplying materials to the assembly lines as required
Reconcile and report inventory issues with current projects
Ensure all materials and finished goods are transferred correctly between the Fort Mill DC and Plant 41

Buyer for Rear Axle, Service Parts Purchasing Resume Examples & Samples

Reduce current costs while maintaining delivery and quality standards for the specified Rear Axle Components
Provide NA market input as member of global aftermarket sourcing team as needed and continuously assess the business climate and conditions affecting assigned supplier base
Responsible for the development of existing and potential suppliers
Ensure collaboration with production sourcing and operation Purchasing
This position reports directly to the Americas Group Manager
Ownership/Accountability: Ability to take the lead in getting the job done and accepting responsibility for personal actions, costs and results
Independency: Ability to manage their own work stream, including planning and following up activities, meetings, getting input from managers and asking the right question to progress etc., even in less straight forward situations
Credibility: Ability to build and maintain trust-based and professional internal and external stakeholder relationships. Ability to act with courage and integrity
Communication: Ability to build a clear and structured document adapted to relevant targeted audiences. Fluent in English
Bachelor’s degree in a relevant technical or business-related concentration with 3+ years of demonstrated pertinent experience

Service Parts Logistics Specialist Resume Examples & Samples

Min. Yrs. Experience: 4
Education Standard: Min diploma above or equivalent
Experience in import/export operations (customs), freight management and

Service Parts Analyst Resume Examples & Samples

Additionally, will support past model change notices in collaboration with Service Engineering
The selected candidate will gain additional knowledge focusing on service parts systems and processes that are used throughout the Service, Parts and Customer Care organization
Local travel to suppliers and manufacturing facilities may be required
Will be required to drive a company car. Valid driver’s license is required as well as a clean driving record
Will be required to travel – domestic & international (20%)

Service & Parts Resume Examples & Samples

Coordinates with vendors as needed
Special projects as required
Coordinate and lead vehicle part updates Support development trips
Strong interpersonal skills involving ability to work effectively cross-functionally and cross-culturally
Strong written and oral communication skills necessary for meetings and presentations
Ability to work well with others, exhibiting teamwork skills
Ability to multitask by handling diverse assignments concurrently
Basic mentoring skills necessary to provide support and constructive performance feedback
Displays attributes of a critical thinker and leverages innovative ideas
Advanced ability to identify issues and problems, generate solutions and choose appropriate alternatives using root cause analysis where problems are more complex
Ability to create and manipulate electronic databases
Position related experience – 2-5 years experience
Areas of expertise include: Quality, Testing and Automotive systems
Associate degree GED or HS Diploma
Excellent teamwork and communication skills
Self-motivated with the ability to manage multiple tasks
Proficient in Microsoft, Word, Excel, Outlook
Excellent MS Excel skills needed
Valid driver’s licenses
Ability to work overtime and off shift if needed

Supervisor, Service Parts Distribution Resume Examples & Samples

Manage all aspects of shipping/receiving and warehousing of new and serviceable products
Ensure department and company goals and objectives are developed and met to ensure the highest level of customer satisfaction is produced. Emphasis on safety, quality, process improvement, budgeting, and inventory management
Maintain strong internal cross functional communications and relationships, as well as with transportation/logistics providers
Manage and engage team/staff; including recruitment, training, coaching, motivating, developing, and evaluating
Working knowledge of trade compliance regulations with regard to import and export
Familiarity with aviation documentation preferred, including certificate of conformity and FAA form 8130-3
Strong working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) and Lotus Notes programs
Strong detail oriented skills
Ability to multitask and work with a sense of urgency in a fast paced environment

Supervisor, Service Parts & Distribution Resume Examples & Samples

Responsible for assistance in setting up and maintaining the warehouse layout and overall flow
Manage space optimization within the distribution center
Ensure that warehouse staff effectively and efficiently performs timely receiving, stocking, picking, packing and shipping of inventory to store locations and external customers
Communicate with internal teams and internal/external customers to keeping all informed of the inventory and shipping status including No Bin, No Cost, No Movement reporting
Must be able to pass Fork Lift Certification (valid driver’s license required)
Regularly monitoring the inventory work, the implementation of assigned processes, such as coordinate a cycle count program, and troubleshoot all order problems, and suggesting changes accordingly
Able to work independently on multiple tasks and projects with various teams including service and supply chain personnel in a lean principles environment
Track record of developing, implementing and driving Distribution Center business processes and policies
Working familiarity with IATA (International Air Transport Association) relevant requirements (DG certification is a plus)
Knowledge and application of TPS, Min/Max principles, and Logistics methodology in a JIT environment
Familiarity with outbound shipping requirements of components via common freight carriers domestically and internationally
Proficiency in Microsoft Office, advanced Excel skills and experience using SAP a huge plus
Excellent organizational skills to manage and track transaction details

Service & Parts Resume Examples & Samples

Manage automobile aftersales parts trading business with fully understanding automobile parts sales process, aftersales market status and competitor market activity
Develop and implement parts trading business plans including roll-out roadmap, marketing strategy and business goals to ensure achievement of revenue target
Execute planned and special marketing activities to achieve business goals
Set-up parts trading retail coaching schedule and contents to maximize business performance and individual skills of dealer parts trading staffs
Introduce new and updated documentation, tools and best practices provided by HQ to the parts trading dealers
Carry out regular dealer visits and meetings to discuss and share parts trading business status to achieve business goals
Recognize business potential in dealer discussions, analyze needs and develop appropriate solutions for better performance
Conduct parts trading business performance analysis and monthly report the results to Manager, Director and Managements
Exploit the parts trading business potential through the business analysis and provide actions to take
Research, develop and implement any after-sales business concept or model in order to maximize aftersales business potential and to increase revenue and profit
3 years or more experience in automobile After-Sales business preferable
3 years or more experience in key account sales manager and business consultant preferable
Excellent understanding of automobile after-sales business, structure and market trends
Excellent knowledge of strategic planning, financial analysis, operational challenges
Excellent ability to work with external and internal expert teams to achieve business goals
Excellent communication & writing skills both in English & Korean
Excellent MS Office Skills

Category Manager, Service Parts Resume Examples & Samples

In line with Federal-Mogul Motorparts business strategy and growth objectives, plan, develop and lead category team to implement marketing strategy and initiatives, in order to support APAC market’s targeted growth in sales, market share and profitability
Implement the agreed brand strategy within the catagory and implement / coordinate using brand support activities
Promote strong market orientation and implement the catagory strategy across agreed channels
Direct and maintain competitive products / services portfolios and implement short and long term strategies to optimize sales and profit in the catagory, in collaboration with local Product Management and sales teams
Liaise with Global/APAC Marketing organization and field sales team to identify and develop product line value propositions for each market channel and/or segment
Agree and maintain NPI road map for the category with the NPI & Branding teams. Prepare business cases, including metrics, for new products / services and progress to market once approved
Support country sales managers to drive business performance by reviewing local marketing plans for the specific product catagories in their channels and market segments
Review programs to improve sales effectiveness for new and existing products
Evaluate activities to measure effectiveness and identify improvements through critical review and key metrics development
Work with local marketing team to identify information requirements and monitor market trends and the aftermarket competitive environment. Evaluate and present information for business advantage to country management team and APAC Marketing
Support the pricing and catalogue teams to develop pricing strategies and product range plan appropriate for the catagory
Support Distributor Development Manager to establish effective support for distributors
Plan marketing projects and prepare project budgets. Manage and report on delivery against plan and budget
Promote cross functional working linked to brands and integrated marketing activities

Service & Parts District Manager Resume Examples & Samples

A minimum of 2+ years of sales or marketing experience
Ability to travel (overnight) 20 to 40% of the time
Willing to relocate for promotional opportunities
Experience in an automotive environment
Ability to create and present effective presentations to dealership management
Prior sales or marketing experience
Excel in building positive working relationships
Self-motivated with demonstrated ability to achieve goals under minimal supervision

Retail Marketing Manager, Service & Parts Resume Examples & Samples

Act as a digitalization subject matter expert for the Volkswagen Brand After Sales team, work collaboratively with internal and external stakeholders to manage metrics, platforms, dashboards to support programs and ensure successful data sharing to internal teams
Manage outside agency relationships, participate on regular status calls, oversee communications and manage projects to ensure objectives and time lines are achieved within budget
Establish and monitor the necessary processes that support the consistent delivery of the Volkswagen Brand Retail Experience and Dealer Parts Objective attainment. Measure effectiveness and implement necessary actions
Analyze corporate sales and market share performance, inventories, capacities, trends, loyalty, Retail Organization sales, Dealer Business Plans, and Financial Management Composites. Evaluate and identify and implement necessary plans and actions to achieve objectives
Provide Brand requirements, general input, support and direction to colleagues in the development and ongoing management of Brand programs
Manage Dealer Satisfaction Surveys, Service Core Process and Mystery Shops Program
Write Field and Dealer communications, develop presentations and reports for After Sales Committee and Leadership teams
Support Dealers and Field staff by responding to inquiries received at speed of retail
Support publishing communication to our Field staff and to our dealers using various communication platforms
Support Dealer Co-op Marketing Program
Work collaboratively with field teams to provide daily support of marketing plans and programs for National, Area and individual retail stores and provide support to Area Teams to drive after sales growth
Work as appropriate with outside stakeholders and internal stakeholders in the North American Region, Germany to ensure objectives and time lines are achieved within budget

Service &parts, Technical Service Engineer Resume Examples & Samples

Technical support to assist diagnosis of defective vehicles and repair work for the dealers and team member
Providing updated technical information to the dealers
Comunication with head quarter to solve the unknown technical problems
Feedback technical quality issue to head quarter
Assist for team member to expand their automotive technical knowledge

Service Parts Production Planner Resume Examples & Samples

Ensures level supplier releases and production scheduling based on customer requirements, management goals and objectives, availability of materials, capacity of equipment, etc. Contends with an uneven customer demand and adjusts production schedules to secure a stable, consistent level. Assumes sole responsibility for authorizing/releasing all materials used in respective manufacturing area
Interprets and analyzes supplier & customer requests and capacity issues. Analyzes and develops short-range customer sales and production forecasts and provides input for long-range forecasts. Maintains all production schedules by ensuring proper utilization of resources (machines, time, people, and materials) including recommending appropriate levels of production staff and overtime. Develops all production schedules within particular area of responsibility using all applicable internal and external information. Coordinates all necessary processes with Receiving, Quality, Engineering, Finance and Customer Service Departments
Verifies BOM (bill of materials) accuracy to support service production builds
Monitors supplier delivery schedules to ensure material coverage in support of production schedules. Contacts suppliers and initiates corrective actions as required. Introduces and implements JIT techniques to manufacturing in support of business objectives
Participates in continuous improvement processes, individually and with teams, and champions projects to improve cost, quality, and delivery. Researches and recommends current material control management practices and implements appropriate changes as necessary
Performs other duties as required. Serves as the Supply Chain Department representative on new program teams and reports changes to affected work team members. May supervise and/or provide work direction to other staff
Performs all work in compliance with Magna and Magna Sealing and Glass Systems Health, Safety and
Environmental policies and procedures as well as all federal, State and local laws; promptly report any hazardous condition or workplace injury to immediate supervisor or EHS designate
Bachelor’s degree in business or related field or two years experience in materials or related field; or combined equivalent of education and experience. Experience in the automotive industry preferred
Demonstrated strong organizational skills with the ability to work well under pressure and changing priorities
Good understanding of production inventory control techniques and principles. Knowledge and experience with a formal manufacturing control system and Just-In-Time (JIT) concepts, principles, and techniques strongly preferred
Demonstrated ability to utilize standard and specialized equipment used to perform job duties

Service Parts Buyer Resume Examples & Samples

Develop expertise within defined segments and understanding of complete supply chain (market, suppliers, competition, technologies, projects...)
Ensure collaboration with an extensive internal network
3 to 5 years minimum as Automotive Purchasing experience

Service Parts Customer Care Resume Examples & Samples

Receive, investigate and resolve all customer inquiries
Provide and enter parts orders for customers who require expert support
Utilize resources (parts breakdowns, schematics, contacts) to identify the correct part number information
Provide support for resolving identified issues with customer orders as related to parts being superseded, replaced or no longer available
Complete all compliance and training programs as assigned
Provide timely invoicing, accurate customer sensitive analysis to Corporate / Field Organization regarding Service Product processing and problem resolution (pricing, adjustments, cancellations, reinstatements, invoicing/re-invoicing, quotes, inventory maintenance, etc.)
Other duties assigned by Management
High school or GED plus 5 years’ customer service experience
Work independently, modifying and adapting solutions to meet new conditions
Exercise sound judgment and decisions to meet critical customer demands
Ability to work in direct contact with all levels of responsibility, including owners and executives of customers through the entire supply chain
Must be proactive and display a high level of initiative
Demonstrated customer service skills with ability to communicate effectively verbally and in writing with the ability to build trust and rapport with key customers
Proficient with Microsoft Office Products to include Outlook, Word, Excel
Ability to adapt to changing circumstances, remain calm in stressful situations and adjust plans to meet changing needs
Previous experience and functional understanding of how to utilize parts manuals and schematics
Knowledge of ITW FEG product lines and experience in parts