IT Product Specialist Resume Samples
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IT Product Specialist Resume Samples
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ER
E Roberts
Ethyl
Roberts
13382 Wisoky Stream
Phoenix
AZ
+1 (555) 617 4354
13382 Wisoky Stream
Phoenix
AZ
Phone
p
+1 (555) 617 4354
Experience
Experience
Phoenix, AZ
IT Product Specialist
Phoenix, AZ
Cummings, Morissette and Hagenes
Phoenix, AZ
IT Product Specialist
- Can manage external vendors and works well in a team environment
- Ensure work/tasks assigned are completed on budget and with defined timeframes
- High aptitude in problem solving and customer service excellence
- Interact with local business units, franchise owners and area representative, IT Vendors and internal IT leaders and customer resources related to tracking and resolution of internal and external operational issues on a regular basis
- A self-motivated team player
- Analyse complex technical queries from customers, by troubleshooting, researching executing tasks
present
Los Angeles, CA
GVI IT Product Specialist
Los Angeles, CA
Johnson, Hickle and Gerhold
present
Los Angeles, CA
GVI IT Product Specialist
present
- Provide prompt and courteous Tier 2 technical support with a focus on high quality, accuracy, responsiveness, and customer satisfaction. Support is often provided to partners around the world and customers who are in technical positions such as software development, database administration, system administration, network administration, and various IT functions
- Communicate with coworkers and management regarding current / ongoing support cases
- Handle miscellaneous duties and responsibilities as defined by management
- Research and troubleshoot customers problems and inquires
- Participate in the rotating 24x7 support environment shifts, which could include technical support
- Contribute to technical knowledge base upon findings
- Follow documented processes and procedures for support request handling and case escalation
Education
Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Arizona State University
Bachelor’s Degree in Computer Science
Skills
Skills
- Can manage external vendors and works well in a team environment
- High aptitude in problem solving and customer service excellence
- Strong understanding of business concepts and IT methodology
- Interpersonal skills to interact with owners and studio members
- Excellent communication skills
- Highly organized and able to multi-task under time constraints
- Ability to balance and prioritize work
- A self-motivated team player
- Strong customer service and troubleshooting skills
- High energy, flexible, innovative and the ability to manage responsibilities and priorities in a fast-paced and time-critical environment
7 IT Product Specialist resume templates
Read our complete resume writing guides
1
GVI IT Product Specialist Resume Examples & Samples
- Provide prompt and courteous Tier 2 technical support with a focus on high quality, accuracy, responsiveness, and customer satisfaction. Support is often provided to partners around the world and customers who are in technical positions such as software development, database administration, system administration, network administration, and various IT functions
- Research and troubleshoot customers problems and inquires
- Analyse complex technical queries from customers, by troubleshooting, researching executing tasks
- Follow documented processes and procedures for support request handling and case escalation
- Communicate with coworkers and management regarding current / ongoing support cases
- Contribute to technical knowledge base upon findings
- Handle miscellaneous duties and responsibilities as defined by management
- Participate in the rotating 24x7 support environment shifts, which could include technical support
- Mastering of ticketing's tools
- Mastering of a monitoring tool (Nagios...)
- ITIL (Best practice) : Service Operation
- System operator experience 2-3 years
- Linux: best practice of system administration (Event view, load analysis, servers/services stop/Start)
- Networking concepts
- Scripting (Perl, bash, shell)
- Customers' satisfaction oriented
- Logical and deductive capabilities (diagnosis oriented)
- CSI attitude (works to understand and improve procedures)
- Flexible mind (ability to work in different cultural environment)
- Is willing to refresh his knowledge and improve on new skills (system à middleware)
- Be proactive
- 1+ years' experience in a technical product support or help desk environment
- Associate / Bachelor degree in a technical field or technical certifications
- Solid understanding of networking fundamentals and protocols (e.g. TCP/IP, FTP, DHCP, Telnet, etc.) as well as wireless networking. Network+ and CWNA certifications desired
- Knowledge of relational database management systems (Microsoft SQL Server 2005 / 2008 / 2012 and Oracle 10g / 11g /12g) and structured query language (SQL)
- Knowledge of both client and server operating systems (Windows Server 2003 / 2008 / 2012, Linux SUSE 9/10/11, Solaris)
- Knowledge of Internet application technologies including HTML, XML, and Internet application architectures based upon Java technology
- Knowledge of programming or scripting languages, preferably Bash, Powershell, Perl, and VB
- Ability to learn complex technical concepts in a short amount of time
- Excellent English written and verbal communications skills
- Proven ability to manage technical issues and to prioritize workloads in a constantly changing work environment
- Proven ability to deliver outstanding customer oriented results in a high pressure, time sensitive environment
- A self-starter with an ability to work unsupervised
2
IT Product Specialist Resume Examples & Samples
- Gather and document requirements from the business, assess priority and feasibility of requests
- Develops a deep understand of all aspects of the product/IT platform
- Foster a solid working relationship with business partners and IT colleagues to collaborate on prioritization of business needs and established action plans for completing approved initiatives
- Translate business requirements into functional specifications for IT execution
- Develops, writes, and communicates business requirements for the implementation of business solutions
- Work with our project managers in creating detailed project plans, identifying development and configuration work packages needed to meet solution requirements
- Fill in Project Manager roles as needed including testing
- Apply technical skills where necessary
- Assist in tracking and reporting progress on projects within the team and to management, from start to finish
- Implement, refine and improve structure and process and help to create quality standards and documentation
- Manage key relationships with Head of Operations, IT Vendors, IT Team, Business Teams
- Aide in establishing and implementing short and long-range departmental goals, objectives, policies, and operating procedures
- Interact with local business units, franchise owners and area representative, IT Vendors and internal IT leaders and customer resources related to tracking and resolution of internal and external operational issues on a regular basis
- Work with stakeholders to define business and systems requirements for maintenance, redevelopment of existing systems or development of new technologies that fall under Business Intelligence portfolio
- Ensure work/tasks assigned are completed on budget and with defined timeframes
- Ensure that IT solutions incorporate defined training plans, systems documentation and support requirements
- Can manage external vendors and works well in a team environment
- High aptitude in problem solving and customer service excellence
- Strong understanding of business concepts and IT methodology
- Interpersonal skills to interact with owners and studio members
- Highly organized and able to multi-task under time constraints
- Ability to balance and prioritize work
- A self-motivated team player
- Strong customer service and troubleshooting skills
- May be required to work early morning, evening or even weekend shifts
- May be required to work in a mobile capacity
- Tertiary degree, preferably in IT
- Fitness/Healthcare experience, preferably – Not mandatory
- Strong Technical knowledge related to databases and Business intelligence techniques
- Strong technical knowledge of web based software and architecture
- Relevant IT systems experience in two or more of the following IT areas: Applications Development, Cloud-based SAAS, Project Management, Infrastructure, and Maintenance and Support
- Experience and ability to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment and experience
- Experience with writing and producing formal business documentation and ability to effectively communicate with different types/groups of people up to the executive level of management
- Experienced working with external vendors and development teams
- Experience managing small to medium IT projects and has worked on large IT projects
- Ability to work independently & within a team environment
- Other duties as required or directed to ensure the achievement of the position objectives and other business objectives
- Must have at least 3-5 years’ experience working as a business analyst
- 3+ years relevant experience within IT
- Applicable certification from PMI or IIBA is a plus
- Strong understanding of the software development cycle - including waterfall and Agile
- Project Management experience(Desirable)
- Demonstrated experience in managing business expectation and delivering support solutions
- Customer facing within a service environment
- 3 years: Experience with IT
- 4 years: Business Analyst
3
IT Product Specialist Resume Examples & Samples
- Customer support and guidance
- Installation of server / applications / network / security
- Training and teaching in Roche IT products
- Follow-up, troubleshooting and updates of software
- Support for sales, marketing and other business areas
4
IT Product Specialist Resume Examples & Samples
- Previous experience working in an agile environment supporting the life cycle of software products (development, testing, launch, training support)
- Advanced English is mandatory
- Ability to think strategically about technology and execute as necessary
