Technical Product Specialist Resume Samples

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LS
L Sporer
Lina
Sporer
707 Bogan Course
New York
NY
+1 (555) 699 0032
707 Bogan Course
New York
NY
Phone
p +1 (555) 699 0032
Experience Experience
03/2016 present
Boston, MA
Senior Technical Product Specialist
Boston, MA
Senior Technical Product Specialist
03/2016 present
Boston, MA
Senior Technical Product Specialist
03/2016 present
  • Mentor other Technical Product Specialists
  • Act as a leading liaison working proactivity with Product Management and R&D
  • Acts as a recognized subject matter expert for a given product or set of products within a support team
  • Assists in managing the customer relationship with respect to escalated product issues
  • Provides technical assistance outside of ‘standard working hours’ to their support team and/or the duty engineers (on-call support engineers), or managers to assist with High Severity product issues
  • Acts as a technical support lead for One Identity's cross portfolio and acquisition integration initiatives
  • Participates in global projects to help lead & drive continuous improvements within the organisation
04/2011 02/2016
Boston, MA
Access Platform Technical Product Specialist
Boston, MA
Access Platform Technical Product Specialist
04/2011 02/2016
Boston, MA
Access Platform Technical Product Specialist
04/2011 02/2016
  • New Product Introduction ensuring service readiness for the new range of scissor, articulated and telescopic boom machines
  • Have a sense of urgency and positive attitude in order to deliver true customer delight, providing solutions in a timely and efficient manner
  • Complete repair time schedules to assist dealers in preparing service and repair times
  • Provision of advice and assistance concerning product issues to our subsidiaries, regional offices and worldwide distributor network. (This may sometimes result in UK and overseas travel at short notice)
  • Work closely with the engineering and quality teams in the resolution of potentially complex technical issues, and communicate the relevant corrective actions to the field
  • Planning, writing & presenting technical product updates to JCB subsidiary and dealer staff
  • Develop diagnostic tools to assist the service engineer in achieving first time fix
04/2007 02/2011
Boston, MA
Technical Product Specialist
Boston, MA
Technical Product Specialist
04/2007 02/2011
Boston, MA
Technical Product Specialist
04/2007 02/2011
  • Work collaboratively with sales and product management to develop a winning proposal
  • Make safety & health issues/concerns a priority and adhere to established regulations and guidelines
  • Work closely with QA and Engineering groups to duplicate, and provide resolution to, software and/or hardware issues
  • Provide assistance to our customers in troubleshooting product technical issues
  • Work with Factories and key stakeholders to drive quality improvement
  • Strong knowledge on networking products and competent in technical centric management matters
  • Work with SMAG on identifying problems with all units and in the resolution to these problems, and provide initial documentation regarding equipment failures
Education Education
Bachelor’s Degree in Related Engine Technologies
Bachelor’s Degree in Related Engine Technologies
San Diego State University
Bachelor’s Degree in Related Engine Technologies
Skills Skills
  • Strong customer service focus
  • Ability to multi-task
  • Basic MS Office skills
  • Exceptional written, oral, and interpersonal skills. Ability to communicate information clearly and concisely ensuring customers’ comprehension
  • Excellent written and oral communication, presentation and interpersonal skills
  • Real-time operating systems, including hands-on, working knowledge of Linux, VxWorks and Green Hills Integrity
  • Service Technical Knowledge
  • Product Knowledge
  • Technical Knowledge application
  • Self-Presentation and Professional image
Create a Resume
1

Technical Product Specialist Resume Examples & Samples

  • Troubleshooting and finding solutions for customer issues in a timely manner via telephone, email, support systems and, where necessary, remote support
  • Producing detailed written documentation of all customer issues within the company database
  • Authoring of technical documents in the knowledge base
  • Strong interaction with other departments and teams in troubleshooting major issues
2

Technical Product Specialist Resume Examples & Samples

  • Helps to prepare and coordinate decision papers within all PEP-processes for board meetings from Engineering side
  • Actively promotes critical Engineering activities regarding the project schedule
  • Supports the “Kick off” for Engineering activities (defining responsibilities, tasks, goals, deadlines)
  • Coordinating activities with the Technical Product Manager respective definition of responsibilities, tasks, deadlines for the projects (job split definition)
  • Setting up, coordinating and tracking the project’s budget
  • Generating and coordinating the project schedule
  • Support Generating and coordinating the technical project definition (TPB)
  • Support Engineering representative for the Eigenschaftskatalog definition, coordination within Engineering departments
  • Support Active involvement into design briefings and technical concept definition (TKB) within project mission (PM) to project feasibility (PF) to assure U.S. customer specific claims
  • Setting up and leading the engineering team (E-Team) including all development departments
  • Coordinating and tracking of all Engineering activities, assuring steady information flow, setting up correcting measures
  • Analyzing project status and tracking all activities regarding technical issues, deadlines, costs
  • Escalating/ briefing to general manager regarding critical issues
  • Generating (status) presentations for board/ project meetings
  • Setting up task force teams and deadlines to solve critical Engineering-owned challenges and prepare decisions
  • Preparation of Konzeptklausuren, Kostenklausuren, competition drives, summer/ winter drives, DEF, KAF, MAF
  • Support active tracking and controlling of JDP issues, production/quality/sales/purchasing requirements regarding Engineering
  • Processing/ translating of U.S. customer specific cases into internal TKB/ TPB
  • Gathering information on internal vehicles, competitors, benchmarks, technology trends
  • Coordinating and taking part in market introduction activities of a project
  • 5-7 years of experience with automotive and management background
  • Education in Mechanical or Electrical Engineering
  • Good knowledge and work experience of the development processes within the automotive industry
  • Good team spirit, tracking and communication skills
  • Experienced projects within the automotive industry
3

Technical Product Specialist Resume Examples & Samples

  • Provide technical expertise and support to the Service Force organisation, Consumer Care and Retailers
  • Work with Factories and key stakeholders to drive quality improvement
  • Work with Product Line / Category on the introduction of new products and the identification of known technical / quality issues
  • Identify new faults and feedback to product division via the Field Trials & Returns process
  • Maintenance of Technical Information in bulletins and production of Technical Bulletins
  • Technical support for new model launches
  • Monitor Alleged Incident Reports in conjunction with the Product Safety Department
  • Review relevant NPS surveys, providing feedback and support to the UK consumer
  • Provide technical support for Consumer Care regarding customer complaints with difficult technical issues
  • Monitor the quality of products in the field on an on-going basis
  • Creation and analysis of statistical reports using the QES system
  • Ad hoc projects as required
  • Development and delivery of new product training courses
  • Monitoring of E Learning processes
  • Identify training needs, compile and deliver training modules / programmes to Service, Retailers
  • Propose Improvements in the Training Processes
  • Provide support to the Training participants
  • Training Delivery
  • IT Skills
  • Self-Appraisal and Continuous Improvement / learning
  • Positive Thinking
  • Complaints Handling
  • Customer Interactions
  • Service Technical Knowledge
  • Product Knowledge
  • Technical Knowledge application
  • Self-Presentation and Professional image
  • Time Management
  • English
4

Technical & Product Specialist Resume Examples & Samples

  • Establishing a viable product mix for the selected core area of business
  • Overall product management and marketing activities to support sales
  • Providing technical and marketing support to all associated business units mainly to sales team and scientific affairs units
  • Ensuring and maintaining good customer satisfaction through marketing relationships
  • Liaison with Key Opinion Leaders (Veterinarians) of the dairy industry
  • BVSc or equivalent degree with a minimum of 2 years practical experience
  • Registered with the South African Veterinary Council
  • Language - command of English language compulsory
  • A Marketing or Business Management Diploma/Degree would be an advantage
  • Motivated, self-disciplined and demonstrates a high level of ethics and integrity
  • Previous experience in Marketing and/or Product Management
5

Technical Product Specialist Resume Examples & Samples

  • Ability to understand business processes
  • Ability to translate business requirements into a sales proposal and application demonstration
  • Work collaboratively with sales and product management to develop a winning proposal
  • Provide solutions to a wide range of difficult problems
  • Provide solutions to customers
  • Configure the applications in a manner to address the customer's pain points
  • Identify system gaps
6

Technical Product Specialist Resume Examples & Samples

  • Support sales and FSE's looking for technical information not typically found in a manuals pertaining to product features, qualification, performance reports and interop
  • Support new product bids through the creation and/or review of technical compliance matrices
  • Contribute to product definition and MPD generation
  • Create data sheets and application notes in conjunction with the Marketing Product Specialist
  • Assist Product Managers with technical elements of SSC preparation
  • Support the BU in the obsolescence management process
  • Prepare and provide technical presentations on product technologies
  • Contribute to the design and assembly of product demos for customers and trade shows
  • Design and run experiments or performance benchmarking tests to support the generation of white papers
  • Contribute to technical discussions and coordinate technical resources to capture new business
  • Support the development and continual improvement of product technical manuals
  • Detailed knowledge of embedded computing systems architecture, hardware, software and related support requirements in the military/aerospace industry
  • Pre-sales technical insight with product hardware and software features and capabilities
  • Freescale, ARM and Intel processor based Single board computers
  • Graphics processing and OpenGL expertise
  • Network switching and routing applied to embedded systems
  • VME/VPX/PMC/XMC form factors and standards
  • Real-time operating systems, including hands-on, working knowledge of Linux, VxWorks and Green Hills Integrity
  • Excellent written and oral communication, presentation and interpersonal skills
  • Team player committed to customer satisfaction
  • Engineering Degree (Electrical, Computer, Computer Science) or equivalent with relevant experience
  • 6-8 years relevant experience in product development and/or technical support
7

Technical Product Specialist Resume Examples & Samples

  • Ability to operate machines within a given manufacturing department
  • Set-up machines for simple operations and complex operations with assistance of Manufacturing Leadman or Manufacturing Supervision
  • Responsible to maintain quality and productivity standards
  • Blueprint reading
  • Ability to use inspection equipment and inspect own work
  • Calculate and adjust feeds and speeds of material cutting as required
  • Additional responsibilities as assigned by Supervisor
8

Technical Product Specialist Resume Examples & Samples

  • Minimum high school graduate or GED
  • 1-3 years mechanical engine knowledge and/or experience
  • 2 year Technical Vocational degree in related engine technologies and/or servicing Outdoor Power Equipment experience
  • 1-3 years of small engine experience (2 stroke)
  • Motorcycle or marine engine experience
  • Call Center/Customer Care experience
  • Exceptional written, oral, and interpersonal skills. Ability to communicate information clearly and concisely ensuring customers’ comprehension
  • Basic MS Office skills
  • Strong customer service focus
  • Must complete the following
9

Technical Product Specialist Resume Examples & Samples

  • Provides proactive, seamless customer support in partnership with other internal departments in response to client service requests received via multiple channels (telephone, e-mail, chat, or in-person visits)
  • Investigates, reports and documents customer issues and/or enhancement requests
  • Escalates queries, product defects and feature requests for resolution
  • Actively participates in product discussions, working closely with senior members of the team to optimize the customer experience
  • Authors and maintains product support collateral to enhance product adoption and usage, including FAQ’s, Technical Tips, technical/functional specifications, etc
  • Bachelor’s degree with at least 2 years’ related client service experience, or equivalent combination of education and experience
  • Strong understanding of web related technologies (e.g. HTML, CSS, Web Proxy, IP addresses)
  • Strong analytical skills (e.g. system analysis, troubleshooting, debugging code, etc.)
  • Strong interpersonal and relationship-building skills, with ability to enthusiastically and professionally interact with a diverse blend of personality types
  • Self-starting, self-motivated, team player who has the ability to work independently as well
  • High level of learning agility, with ability to learn, comprehend and explain complex product functionality and value proposition
  • Experience teaching or training others, especially in a technical context
  • Experience with library workflow tools (OPACs, discovery layers, and other bibliographic records systems)
  • Flexible and adaptable to changing market/business conditions
  • Experience using academic research tools, systems, and content
  • Experience writing product and service documentation
10

Technical Product Specialist Immunoassay Resume Examples & Samples

  • Provide accurate/expert scientific advice and trouble-shooting to both internal and external customers Australia wide
  • Assist with marketing, inventory planning and product management functions
  • Research and maintain competitive product information
  • Be responsible, either directly or indirectly for the timely training, installation and commissioning of immunoassay/serum work area solutions at customer sites
  • Ensure our customers are supported with quality service and receive timely technical and software updates
  • Provide technical pre/post sales support to our diagnostics customers and to our field based staff including the sales team
  • Prepare and deliver product demonstrations to customers and colleagues as required
11

De-technical Product Specialist Road Resume Examples & Samples

  • Resolve technical problems / questions reported by our dealers though our Case Handling system, e-mail and phone
  • Drive a high quality of technical issues reported in our Case Handling system by the dealers, to enable useful information in the data system
  • Support the technical product leader to gather useful field information to define quality cases
  • Drive monthly meetings with selected dealers to share status on ongoing technical issues and market impact
  • Conduct regular documented field visits including field follow-up on technical problems and solutions, as well as urgent trouble shooting activities at dealer/customer site
  • Follow up of completing corrective implementations (Campaign, Product Updates)
  • When needed, assist the Regional Warranty department in judging warranty claims
  • Achievement driven with a strong drive to continuously improve
  • Excellent technical knowledge
  • Entire customer understanding
  • Good knowledge of Road Construction products including application skills
  • Fluent English (spoken/written) required; additional language(s) welcome
12

Technical Product Specialist Resume Examples & Samples

  • Education: Bachelor’s Degree in Computer Sciences or Engineering, MBA preferred
  • 6+ years of experience with technical and customer facing roles
  • 2+ years of experience in the mobile communication space. Ideally selling to mobile network operators
  • Willingness to travel up to 25% of the time
  • Previous work experience in a product specialist role
  • Previous worked experience in the mobile telecommunication space
  • Experience in product management with mobile networks, distributing computing technologies, CDN technologies or equivalent
13

Principal Technical Product Specialist Resume Examples & Samples

  • Build deep knowledge of Nuance Enterprise product architecture (NR11 and NTE), product APIs and the PS development tools that we ship to customers
  • Become an expert on PS development processes for Enterprise product customization and domain expansion
  • Become familiar with the general research language development and accuracy optimization process
  • Interface with Nuance customers to understand their issues, problems and requests, work with Nuance product management, R&D and PS teams to build Nuance understanding of market requirements and provide solutions using available product features and tools
  • Proactively engage with customers to understand market needs and trends relative to core technology, prepare detail product requirements and feature specifications to share with the relevant product managers, along with justification to help prioritize product roadmaps
  • Write technology white papers and other customer-facing technology documents, train customer in using Nuance product features and tools
  • Advise customers on the best practices of using Nuance technology while protecting Nuance IP properly
  • Strong knowledge and hands-on experience in developing and/or using speech recognition technologies
  • Excellent communication (written, verbal, presentation) skills in Chinese and English
  • Good project /program management and customer interface skills
  • Experience working with teams in remote geographies, across different time zones
  • Strong creative thinking and hands-on problem solving, including ability to balance customer requirements with Nuance capabilities
  • Experience in developing speech technology in research teams
  • Experience in developing speech technology for Chinese languages and dialects
  • Familiarity with Nuance speech technology and products
  • Previous management experience
  • Additional background in related fields, signal process, computational linguistics, machine learning and general artificial intelligence techniques
14

Access Platform Technical Product Specialist Resume Examples & Samples

  • New Product Introduction ensuring service readiness for the new range of scissor, articulated and telescopic boom machines
  • Conduct machine appraisals and serviceability studies on new products prior to launch
  • Provide customer input into the new product development process
  • Complete repair time schedules to assist dealers in preparing service and repair times
  • Compilation of technical bulletins and service manuals
  • Develop diagnostic tools to assist the service engineer in achieving first time fix
  • Planning, writing & presenting technical product updates to JCB subsidiary and dealer staff
  • Work closely with the engineering and quality teams in the resolution of potentially complex technical issues, and communicate the relevant corrective actions to the field
  • Provision of advice and assistance concerning product issues to our subsidiaries, regional offices and worldwide distributor network. (This may sometimes result in UK and overseas travel at short notice)
  • Preparation and analysis of failure and warranty information to measure product quality and reliability
15

Technical Product Specialist Resume Examples & Samples

  • Works closely with manager or team leader in assigned region to deliver exceptional service
  • Attends and reports on product updates or training sessions
  • Proven skills with MS Office Suite of products
  • Ability to productively work independently and as part of a collaborative team
  • Fluency in multiple languages is required for some roles
16

Technical Product Specialist Resume Examples & Samples

  • Provide advanced technical troubleshooting and repair assistance (telephone or on site (if required) to Hobart field service, other associated service organizations and customers
  • Facilitate resolution of equipment and service performance complaint as received from customers
  • Provide support to internal departments for resolving identified equipment and parts issues
  • Provide installation support and customer/ technical in-field training; as required
  • Review warranty claims for technical merit and process within approved limitations
  • Assist with implementing product upgrade and retrofit process
  • Log incoming telephone calls for field and warranty analysis
  • Assist with the development of service documentation and training needs
  • Complete all compliance and training programs as assigned
  • Development of use and care manuals in support of new product launch and product changes
  • Assist with development of communication tools as needed for product introductions, upgrades, updates and retrofits
  • Analyze returned parts in conjunction with quality to help determine root cause and corrective counter measures
  • Accredited HS Diploma or GED
  • 2-4 years of Technical Support or Engineering / QA or Food Equipment repair
  • 2-4 years of experience designing, developing, or repairing equipment for a specified product line
  • Work with mechanical equipment
  • Computer Skills: Microsoft Office
  • Work directly with internal and external customers
  • Advanced electrical and mechanical training
  • AAS in Engineering, Technology or Computer Science
  • Customer Service / Help Desk Experience
17

Senior Technical Product Specialist Resume Examples & Samples

  • An Experienced Technical Product Specialists who has attained strong skills sets and has developed strong relationship with R&D teams
  • Mentor other Technical Product Specialists
  • Act as a leading liaison working proactivity with Product Management and R&D
  • Acts as a recognized subject matter expert for a given product or set of products within a support team
  • Assists in managing the customer relationship with respect to escalated product issues
  • Provides technical assistance outside of ‘standard working hours’ to their support team and/or the duty engineers (on-call support engineers), or managers to assist with High Severity product issues
  • Acts as a technical support lead for One Identity's cross portfolio and acquisition integration initiatives
  • Participates in global projects to help lead & drive continuous improvements within the organisation
  • Exposure to product and team practices for a minimum of 4-5 years
  • Independent, self-motivated team leader who can demonstrate Leadership qualities, models high standards of ethics, takes ownership of issues, inspires and fosters team commitment communicates and liaises with other departments like Professional Services R&D, Pre-sales/Sales teams
  • Strong Product Knowledge in relation to Identity Management
  • A go to person for the team
  • Education equivalent to a 4 year college or university education with an emphasis in computer science, business administration or a related field
  • Requires an additional 4-5 years of experience working in a technical support department for a medium to large software company or the equivalent related technical experience
  • Quickly learn the general concepts of the technology used in and associated with Quest products
  • Knowledge of basic office software programs like Microsoft Office
  • Ability to define problems, collect data, establish facts and draw valid conclusions
  • Requires excellent interpersonal and communication skills including verbal, written, negotiation, and platform communications
  • Possess a strong people orientation with the ability to listen, work and resolve issues to achieve customer satisfaction
  • 4+ years’ experience managing and troubleshooting Active Directory (User/Group Administration, ADSI Edit, Replication, Permissions, Group Policies)
  • 4+ years’ experience with enterprise network configuration, DNS and troubleshooting methods
  • 4+ years’ experience in Technical support, Development or System administration
  • Candidate must have a strong customer orientation, excellent phone etiquette and an excellent work ethic
  • Candidate should possess excellent communications and multitasking skills
  • Be able to work under pressure with calmness and composure
  • Work independently and also in a team, with strong troubleshooting and diagnostic skills
  • Experience with VB .NET or experience in another programming language and the willingness to learn VB .NET
  • Familiarity with debugging tools/techniques (e.g. WebEx)
  • Knowledge and experience with Object Oriented Programming
  • Knowledge of Transact SQL (T-SQL) or PL/SQL scripting
  • Knowledge of database design (entity-relationship model, normalization)
  • Working knowledge of LDAP, Understanding of Schema and Kerberos
  • Experience with Internet Information Services for Windows
  • Knowledge of VBScript, PowerShell, C#
  • Knowledge of SQL Server
  • Exposure to Linux and Unix systems would be an advantage
18

Technical Product Specialist Resume Examples & Samples

  • Provide advanced technical troubleshooting and repair assistance (telephone and on-site) to Hobart field organization
  • Facilitate resolution of equipment and service performance complaints received from end-users
  • Provide support to internal departments for resolving identified equipment and part issues
  • Provide installation supervision for new product introductions
  • Review warranty and contract claims for technical merit and process within approved limitations
  • Serve as technical advisor to the Sales and Marketing groups
  • Contribute to Engineering design meetings for new product development and enhancements
  • Participate in the product development ‘Stage Gate’ process
  • Develop and lead service readiness projects for new product introduction and existing product changes
  • Develop serviceable part lists, repair procedures, PM checklists, and Installation guidelines
  • Utilize available reporting or develop reports to quickly analyze and resolve quality/serviceability issues
  • Work closely with QA and Engineering groups to duplicate, and provide resolution to, software and/or hardware issues
  • Creatively develop proactive solutions/ideas for identified service issues
  • Log incoming communications including but not limited to e-mails and phone calls for field support analysis
  • Assist with implementation of product upgrade and retrofit programs
  • Provide required level of support for product rollouts, introductions, upgrades, and retrofits
  • Contribute to development of Knowledge Models for TIS
  • Mentor and train other Technical Product Specialists and provide support as needed
  • Additional leadership responsibilities as applicable to the role or projects
  • Make time-sensitive critical decisions in manager’s absence
  • Lead project roll outs
  • Create project plan and manage from start to finish
  • Make safety & health issues/concerns a priority and adhere to established regulations and guidelines
  • Associates Degree and/or equivalent ITW FEG experience
  • 3 - 5+ years Technical Support, Engineering, QA or Food Equipment repair
  • Mechanical, Electrical, and Software aptitude and troubleshooting skills
  • Must be proactive and display a high level of initiative
  • Understanding and experience with ITW Tool box
  • Proficient with Microsoft Office Products to include Outlook, Word, Excel, Power Pivot, and PowerPoint
  • Ability to adapt to changing circumstances, remain calm in stressful situations and adjust plans to meet changing needs
  • Ability to communicate effectively verbally and in writing
  • Requires strong interpersonal skills and the ability to build trust and rapport with the field service team, business units and the sales teams
  • BS/BA in Engineering, Electronic Systems, or Computer Science
  • Advanced electrical / Mechanical / Software (Windows, Linux)
  • Customer Service Experience / Help Desk / Supervisor
  • Diagnostic logic development
  • Experience with ITW FEG business and products
19

Technical Product Specialist Resume Examples & Samples

  • Maintain and service all models of Storz lithotripters in assigned service territory
  • Provide ongoing support for KSLA engineers as well as our customer base. Identify the need, design, develop, and fabricate parts and assemblies as necessary
  • Maintain the KSLA Quality Manual and draft updates as required
  • Keep accurate and updated records for FDA compliance
  • Assist in the development of applicable documentation for new products introduced
  • Serve as the lead in providing initial complaint reporting, and investigation documentation for submission to KSEA
  • Work with SMAG on identifying problems with all units and in the resolution to these problems, and provide initial documentation regarding equipment failures
  • Facilitate the maintenance of all demo equipment
  • Assist in the reconditioning of lithotripters as necessary
  • Assist with Parts and Logistics as required. Assist in identifying parts and assemblies to be stocked for each unit
  • Conduct the Technical Service Training program for the SLX-F2 for KSLA and customer engineers, as needed
  • A minimum education level of an Associate’s Degree
  • X-Ray service experience required
  • Experience working on large capital medical equipment in a hospital environment is a must
  • Must be able to interface directly with OR staff, clinical engineering, and sales managers
  • Possess a strong mechanical aptitude with the ability to internally process logical events
  • The position also requires a mature and flexible individual with strong customer service skills
  • Possess exceptional organizational and communication skills with the ability to multi-task
  • The successful candidate must be able to work independently, have good dexterity and the ability to lift 50lbs
20

Technical Product Specialist Resume Examples & Samples

  • Function as the focal specialist for all technical requirements for Singapore business. (ISP, LFR, Channel/Resellers)
  • Responsible as the key trainer to conduct all training activities to channel partners and their representatives. Initiate and perform regular training and products updates session to Challenger and other key resellers in Singapore
  • Be the key escalation point-of-contact for all technical matters relating to supporting ISP business
  • Manages all technical queries from social media and IT forums in Singapore
  • Acts as the Asia regional support for product technical administration matters focusing on creating products usage scenarios and highlight performance capability/strengths
  • Provide assistance to our customers in troubleshooting product technical issues
  • Maintain working knowledge of industry trends, common customer expectations, and competition. Use knowledge of industry, technology, processes and consultative sales skills to assess and educate customers on value of our business expertise and associated implementation expertise
  • Perform other duties if required
  • At least three (3) years’ experience in networking product in Singapore
  • Outgoing personality and good communication skills for partners’ interactions
  • Strong knowledge on networking products and competent in technical centric management matters
  • Able to represent as the spoke-person for Linksys for products technical subjects
  • Organized nature, able to plan and execute in a structured fashion independently
  • Highly energetic with keen passion to develop career in networking industry
  • Excellent oral and written communications with good presentation skills in English
  • Proactive and service orientated with a "can do" attitude
  • University Degree in Engineering or equivalent acquired from a reputable University or Tertiary Institution
  • Wireless networking/product certification or experience is preferable
21

Senior Technical Product Specialist Resume Examples & Samples

  • Work with a cross-functional team of Business Development, Sales, Services and Marketing to drive a successful, collaborative Go-To-Market Motion with soft responsibility of key metrics like GMRR, Revenue and Units
  • Work closely on all product engagements with customers and prospects and drive the opportunity from lead to close as the de-facto product expert
  • Be the focal technical point for Emerging Mobile Products across Europe Middle East & Africa for all engagements related to Deal Structure, Technical Escalations, Solution Consulting and Pricing
  • Work with Product Managers and contribute to Product Roadmap, Go-To-Market strategy, Product Packaging and Pricing
  • Help develop product collateral be instrumental in training the extended teams in Business Development, Sales, Services and partner Organizations
  • Evangelize the vision of the Business Unit and the Products internally as well as externally and co-ordinate product capabilities with overall EMBU product portfolio
  • 8+ years of experience with technical and customer facing roles
  • 2+ years of experience in the Mobile or Digital Media / OTT space. Ideally in Solution Consultant role
  • Previous work experience in a Product Specialist role
  • Previous work experience in selling large integrated OTT solutions
  • Preference to candidates with previous technical account management and technical business development roles
  • Experience in Product Management with Mobile Networks, OTT, distributed computing technologies, CDN technologies or equivalent
22

Senior Technical Product Specialist Resume Examples & Samples

  • Work with a cross-functional team of Business Development, Sales, Services and Marketing to drive a successful, collaborative Go-To-Market motion for EMBU’s Analytics products with soft responsibility of key metrics like GMRR, Revenue and Units
  • Lead product engagements with customers and prospects and drive the opportunity from lead to close as the de-facto product expert
  • Be the technical focal point for Emerging Mobile Products (primarily Network Experience Analytics and Carrier focused solutions) across Asia Pacific & Japan; for Solution Consulting, Deal Structure, Technical Escalations, and Pricing for internal (sales support/enablement) and external customers
  • Help develop product collateral be instrumental in training the extended teams in Business Development, Sales, Services and partner organizations
  • 8+ years of experience with technical and customer facing roles in Telecommunication sector
  • 2+ years of experience in the Mobile communication space. Ideally selling to mobile network operators
  • Strong understanding of the Analytics & Big Data space
  • Experience with data preparation and processing such as assessment of data quality, data cleansing, identifying anomalies etc
  • Experience in product management with mobile networks, distributed computing technologies, CDN technologies or equivalent
23

Technical Product Specialist Resume Examples & Samples

  • Serves as primary product technical expert for assigned products and supports customer technical requests
  • Leads product design, development, and product launch process for assigned products. Drives the phase gate process and gets involved with Direct Opportunities, interfacing with CIC, NPI, PE and Operations as necessary
  • Maintains and continuously improves the product roadmap
  • Supports Product Managers, Sales, FAEs, and channel partners by developing and maintaining technical marketing tools including datasheets, application notes, FAQ's, field training presentations, competitive cross-references and online marketing content
  • Develops in-depth knowledge of competitive products and maintains technical analysis of competitive strengths and weaknesses
  • Manages the Marketing Calendar for assigned products
  • Reports on new product development and marketing trends to the applicable functions within the company
  • Five years minimum related experience
  • Strong interpersonal and technical skills
  • Comfortable developing and presenting customer and industry presentations
  • Must be able to demonstrate advanced Business Objects, Microsoft® Excel, Power Point, and Word skills. Should be capable of quickly learning new software to optimize job performance
24

Technical Product Specialist Resume Examples & Samples

  • Facilitate the take-on of new data sources. Liaise with Client and third parties
  • Manage Buffer data sources – program, ship and commission buffers
  • Manage FTP data sources and any other data sources
  • Monitor all data sources on a daily basis
  • Manage and control resolution of stopped/faulty data sources
  • Ensure new data sources can be parsed by the third party software. Facilitate development of new parsers with third party
  • Deployment of Data Collection Nodes, SQL Server Databases and Web applications per new client
  • Ensure Server accounts, SQL access, Server certificates and security are in place
  • Data Source enablement, buffer deployment, testing and integration for each data source
  • Application set-up e.g. Directories, Cost Tables, Trunk Costing, AD integration (if required), commissioning testing
  • A minimum 3 year technical qualification related to Telecommunications, Engineering and/or Networking
  • Sound Telephone Management / Telecommunications/Bi experience
  • Advanced Excel at least 3 years’ experience. SQL scripting or BI tools experience would be a benefit
  • No programming experience needed, but basic Python or scripting experience would be beneficial
  • Basic Project Management Skills
  • At least 3 – 5 years’ experience in a similar position
  • At least 3 years’ experience with UC, PBX or related communications applications or products
  • Demonstrated experience working with clients to understand their requirements
  • A working knowledge of ITIL functions
  • Possess knowledge and understanding of IT industry environment and business needs Display persuasive and confident presentation, writing and report/proposal skills Possess strong technical, quantitative and analytical skills Possess good communication skills (verbal and written) with the ability to present information clearly and succinctly Demonstrate a high level of technical ability and education (certificate, diploma or degree level) with respect to market, verticals, horizontals, business administration and business change Possess the ability to work with clients and business teams to create client-orientated solutions and services Demonstrate interpersonal skills with the ability to develop and maintain strong stakeholder relationships Possess the ability to recognise opportunities for enhancement and continuous improvement Demonstrate the ability to engage with a variety of stakeholders and colleagues at all levels Possess the ability to work in high-pressure situations Demonstrate the ability to establish and manage processes and practices through collaboration and the understanding of business Possess the ability to manage urgent and complex tasks simultaneously
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Technical Product Specialist Resume Examples & Samples

  • Technical Product Specialist (Czech, Slovak speaker) in the EMEA Regional Customer Support Center hub in Roche Diagnostics Poland based in Warsaw
  • Handling of Czech and Slovak Customer and Staff Inquiries by Phone and in Written Form
  • Identification and Troubleshooting of complex Failures, Extended Complaint Management
  • Conducting and Design of Customer and Staff Training
  • Information and Knowledge Transfer, Support for Product Updates and Launches, Quality Monitoring
  • Service activities on site