Inside Product Specialist Resume Samples

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GW
G Walker
Grace
Walker
61662 Casimer Via
New York
NY
61662 Casimer Via
New York
NY
Experience Experience
12/2014 – present
Chicago, IL
Graduate Inside Product Specialist
Graduate Inside Product Specialist
12/2014 – present
Chicago, IL
Graduate Inside Product Specialist
12/2014 – present
  • Assists in the on-going technical education and development of the broader team
  • Work with sales team, sales management and support services sales specialists on account planning activity
  • Develop, implement and follow up on plans to ensure best in class performance for the programs that he/she is responsible for
  • Develop towards as a subject matter expert on all elements of the Services portfolio to support the sales organization to meet and/or exceed their objectives
  • Provides product or business unit specific expertise
  • Attain targeted sales goals for assigned account set
  • Act as a subject matter expert on all elements of the Services portfolio to support the sales organization to meet and/or exceed their objectives
08/2010 – 07/2014
Detroit, MI
Oem Inside Product Specialist
Oem Inside Product Specialist
08/2010 – 07/2014
Detroit, MI
Oem Inside Product Specialist
08/2010 – 07/2014
  • Provides pre-sales technical support during the sales process
  • Provides product or OEM specific expertise
  • Provides product or BU specific expertise
  • Manage complex quotes through a consultative engagement with customers
  • Acts as a technical resource to support the sales organization to meet and/or
  • Support rfp/bid response on complex enterprise solutions
  • Present the value of Dell's enterprise and OEM solutions to customers vi web conference, and occasionally in person at the customers site
05/2008 – 05/2010
San Francisco, CA
Inside Product Specialist
Inside Product Specialist
05/2008 – 05/2010
San Francisco, CA
Inside Product Specialist
05/2008 – 05/2010
  • Candidate will be a quota-carrying salesperson responsible for identifying, positioning, quoting and closing complex Compute and Networking solutions
  • Candidate will be a quota-carrying salesperson responsible for identifying, positioning, quoting and closing complex peripheral solutions
  • Candidate will be a quota-carrying salesperson responsible for identifying, positioning, quoting and closing Service-related solutions
  • Resolves customer complaints by investigating problems, developing solutions, and always maintains the highest ethical standards by doing the right thing
  • 1x1 Coaching and delivering classroom training
  • Responsible for selling the full catalogue of software, peripheral, networking, imaging and display products and services via telephone to Dell Clients
  • Develop pipeline by checking customer's buying history; suggesting related and new Dell offerings
Education Education
Bachelor’s Degree in Business
The University of Texas at Austin
Bachelor’s Degree in Business
Skills Skills
  • Desktop Virtualization sales experience with Dell Wyse, Citrix Xen Desktop/XenApp, VMware Horizon View, Microsoft highly desirable
  • Have an excellent ability to listen, speak, read and write in both English and Chinese
  • Industry knowledge i.e. competitive knowledge from either a sales or technical view
  • Involved in contract negotiation and possesses strong financial/business and pricing knowledge
  • Able to work, learn, achieve target and grow under pressure
  • Excellenttelephone selling and communication skill
  • Ableto work, learn, achieve target and grow under pressure
  • Richproduct knowledge on server and storage (like FC array, TBU, SAN, NAS andClustering etc
  • Builds relationships with customers based on knowledge of Dell’s technology, products, and services
  • Demonstrates good judgment in analyzing information to make routine decisions
Create a Resume
1

Inside Product Specialist Resume Examples & Samples

  • Achieve Quarterly ESG (Server, Storage and Switch) revenue Quota
  • Initiate and execute Quarterly sales plan and account plan
  • Initiate daily call plan to build and develop long term customer relationship
  • Understand customer requirement through professional question probing and provide valued Enterprise product and solution
  • Manage funnel and close the order
  • Improve Enterprise selling skill by scheduling self-paced study and participating ESG (Enterprise Sales Group) training
  • Transfer ESG selling skill to Inside Sales team and lead regional/team level ESG business
  • Deliver the best customer experience
  • Cantonese is must
  • 7 years or above working experience in IT industry
  • 4 years above working experience in sales or pre-sales engineer job
  • Excellent telephone selling and communication skill
  • Good at both spoken and written English
  • Able to work, learn, achieve target and grow under pressure
  • Rich product knowledge on server and storage (like FC array, TBU, SAN, NAS and Clustering etc.)
2

Inside Product Specialist Resume Examples & Samples

  • Work with sales and marketing team to prospect for new opportunities related to Dell Enterprise Hardware & Software
  • Generate pipeline opportunities by making customer calls daily along with account team
  • Work with marketing team to create and execute sales campaigns
  • Develop pipeline by checking customer's buying history; suggesting related and new Dell offerings
  • Develop sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations
  • Assess competitors by analyzing and summarizing competitor information and trends; identifying sales opportunities
  • Field and qualify sales leads that are generated from marketing efforts
  • Coach and mentor assigned inside sales team to increase overall Enterprise selling ability
  • Assist outside sales team with management and growth of pipeline
  • Maintain weekly activity report
  • Meet quarterly goals for opportunities generated
  • Accomplish department and organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Coordinate the final hand off of opportunities to outside sales representatives
  • Update job knowledge by studying new product descriptions; participating in educational opportunities
  • Graduate with experience in IT Sales & enterprise products
  • Excellent communication & reporting skills
  • Work in a team environment and demonstrate strong leadership skills
  • Demonstrate ability to learn & adapt
  • Strong knowledge of enterprise hardware & software
3

Inside Product Specialist Powervault Resume Examples & Samples

  • Central point of contact for Powervault MD3xxx in Italy, Spain, Portugal, Greece with an expected workload split Italy (60%) rest of region (40%)
  • Responsible for supporting & help selling PV MD3xxx products and solutions through all Dell pathways as direct (through all Dell segments), indirect (reseller & distribution) and OEM
  • Supporting onsite technical and sales awareness and enablement activities in this region. Occasional travel required
  • Champion and support presales/sales activities
  • Educate and evangelize the Dell community and help develop the business around PV MD3xxx. Help to promote the brand and product awareness
  • Trains the Dell community on major product and solution updates either onsite or remotely via webcasts and inform them on news and important information about PV MD3xxx
  • Focal point for PV MD3xxx solutions for Big Data, Video Surveillance solutions, general purpose computing, HPC
  • Provides technical support and answers inquiries coming from PVTech and md3info community for the aforementioned countries to help close deals
  • Provide project forecast, report and deal closing information to MD3 team
  • “LIPriority”
4

Inside Product Specialist Resume Examples & Samples

  • Achieve Quarterly ESG (Server,Storage and Switch) revenue Quota
  • Initiate and execute Quarterly salesplan and account plan
  • Initiate daily call plan to buildand develop long term customer relationship
  • Understand customer requirementthrough professional question probing and provide valued Enterprise product andsolution
  • Improve Enterprise selling skill byscheduling self-paced study and participating ESG (Enterprise Sales Group) training
  • Transfer ESG selling skill to InsideSales team and lead regional/team level ESG business
  • Goodin English reading and writing
  • Bachelordegree or above
  • 6years or above working experience in IT industry
  • 3years above working experience in sales or pre-sales engineer job
  • Excellenttelephone selling and communication skill
  • Ableto work, learn, achieve target and grow under pressure
  • Richproduct knowledge on server and storage (like FC array, TBU, SAN, NAS andClustering etc
  • Experiencedin pre-sales or technical support engineer
5

Inside Product Specialist Ii So La Region Resume Examples & Samples

  • The candidate must be capable of organizing and extensively communicating within Dell and with Dell's customers
  • The individual in this position must be self-motivated and capable of working independently with minimal direction
  • Bachelor's degree or equivalent, Master or Post graduate Degree is a plus
  • Minimum of 3-4 years of Technical Sales or related experience, and 3-5 years of technical experience
  • Fluent in English and Spanish is essential, Portuguese a plus
6

Inside Product Specialist Resume Examples & Samples

  • Taking around 5-10 inbound phone calls
  • Making around 15-25 outbound calls to acquire and follow up
  • Email Management and correspondence
  • Inside sales role, which primarily takes requests via email or on an inbound phone queue and sells directly to the consumer
  • Responds to customer inquiries and build relationships with them
  • May direct customers to website or other company resources for information
  • Learning a broad range of Dell technology, products, and services and is able to identify how these products and services align to customer needs
  • Able to explain technical, industry, and market facts to position Dell as a competitive solution. Cooperates and collaborates with colleagues, cross-functionally, to support the sales process
  • Understands the administrative and operational requirements of the job
  • Demonstrates good judgment in analyzing information to make routine decisions
  • Follows up with occasional outbound calls
  • Bachelors or Associates Degree preferred
  • 8-10 years of relevant experience or equivalent combination of education and work experience
  • Basic knowledge of the full range of 3rd party software technology, products, and services and is able to identify how these products and services align to customer needs
  • General industry and competitor knowledge
  • Basic customer relationship skills
7

Inside Product Specialist Iv Austin Resume Examples & Samples

  • Work with engineering, sales and marketing to define configurations and to begin Bill of Material building process
  • Manage all Quote activity with support of other CST members and Services team
  • Prepare orders for order entry
  • Manage and track margins for all orders, by ensuring proper costs are loaded
  • Forecasting globally
  • Managing customer requirements and activities required by CST to manage customer expectations
  • Provide reporting and analysis, as needed, to support responsibilities
  • Be involved in developing tools and customer deliverables (partner with DCS marketing) to make the proposal of new DCS solutions fast, easy and accurate
  • Work with engineering and integration partners to determine the best rack-level designs for power distribution, switching gear, etc
  • Working closely and collaboratively with CST members to support your customer
8

Inside Product Specialist Resume Examples & Samples

  • Achieve or exceed all elements of Quarterly Revenue & Margin sales targets )
  • Deliver training on all Dell enterprise products
  • Manage existing Pipeline, ensuring the right solution is created to meet customer’s requirements. To contribute and lead in moving opportunities forward
  • Challenge new pipeline, in order to increase software and peripheral detection, making sure ISRs are educated and customers obtain the right solution
  • Support ISRs with customers’ queries and calls
  • Execute Sales Campaigns accurately and promptly, providing the relevant feedback to Marketing and any other stakeholders
  • Communicate news & changes, such as product launches and promos, with the floor via floor huddles and Team meetings
  • Work closely and develop strong relationships with our Partners and distributors
  • Work closely with procurement and Sales Operations when required, in order to secure the best possible pricing and support throughout quoting and ordering process
  • Good knowledge of technical products, vendors, and families of technologies
  • Ability to engage across all stakeholder levels
  • Capability to manage own workload, work pro-actively, prioritize and work under pressure and within SLA
  • To have a good knowledge of enterprise products and software licensing
  • Target and sales driven
  • Show confidence in up/cross selling
  • Ability to build relationships with sales teams, sales support teams and distributors
9

Inside Product Specialist Resume Examples & Samples

  • Sales and/or Technical Sales experience
  • Technical background on IT solutions required
  • Strong drive for results, leadership skills and teamwork
  • Related industry or segment experience
  • Analytical skills required
10

Inside Product Specialist Resume Examples & Samples

  • At least 3 years working experience of IT technology
  • Excellent analytical capability on customer IT needs
  • Familiar with IT structure and software/networking product
  • Ability of solution offering to customers
  • Good social and communication skills, team player. Good customer relation and experience
  • Able to work under big pressure
11

Oem Inside Product Specialist Resume Examples & Samples

  • Provides product or OEM specific expertise
  • Responsible for selling a defined set of products and services
  • May own account sets and/ or be called into accounts as opportunities are
12

Inside Product Specialist Resume Examples & Samples

  • Role will focus on selling Tied and BSS services through the channel
  • Identify mid-tier Partners that can take advantage of Dell’s services portfolio to increase what they can offer their end users
  • Ability to understand new technologies and service offerings will be crucial as acquisitions are added to the portfolio
  • Coaching and training of core sales teams in the qualification of services leads will be vital to success
  • High level of engagement with the direct services agents through 1x1s and scoping calls
  • Build out strategies based on opportunities identified in Account Play campaigns
  • Mastery of Dell Datacenter Services (aka cloud)
  • Marketing acumen including ability to create own decks, email blasts, campaigns, social media etc
  • Forecasting through SFDC and leveraging tools such as bluebook to effectively prospect partners
  • Work with respective business leaders and managers to drive mindshare , awareness and give data driven feedback
  • 1x1 Coaching and delivering classroom training
  • ASG experience preferred
  • Strong level of competency in providing total solutions and providing cross segment teamwork
  • Minimum 3 years relationship sales experience
13

Inside Product Specialist Iv Ddpe Japan Resume Examples & Samples

  • Execute sales prospecting activities
  • Introduce DDPE and the Security POV value proposition
  • Find, qualify and disposition leads to appropriate team member
  • Develop a comprehensive knowledge of the DDPE solution, technical architecture, industry characteristics, and competitive environment and be able to effectively communicate to customer senior management
  • Proactively maintain and service leads assigned to your team to ensure consistent growth of territory customer base
  • Work closely with marketing and field-based teams to comprehend intent of specific campaigns and provide closed loop follow up of all leads
  • Constantly update SFDC on opportunity status
  • Perform duties in a complete, timely, energetic, courteous, friendly, sensitive and proactive manner
  • Complete other duties and responsibilities as required
  • Bachelor’s Degree (BA/BS)
  • Demonstrated / tested ability to take initiative and be a rainmaker
  • Demonstrated ability to give presentations both one-on-one and in group setting
  • Ability to work in a fast-paced entrepreneurial environment
  • Excellent phone and communication skills
  • Innate and overwhelming desire to sell
  • Experience working with Microsoft suite of software and very proficient with SFDC
  • Security and/or technology sales experience is preferred
  • Must be able to work in Sales Call Center Buildings
  • Ability to speak multiple languages a plus
14

Inside Product Specialist Resume Examples & Samples

  • Provides product or BU specific expertise. May own account sets and/ or be called into accounts as opportunities are identified
  • Remains up-to-date on new product, technology, and services offerings
  • Strong track record of success in previous sales roles
  • Possess strong written/verbal communication and organizational skills
  • Must demonstrate strategic probing/questioning skills, and ability to identify, evaluate and recommend enterprise solutions that align with customer's true business needs
  • Must display ability to support, train, motivate and develop a team of individual sales representatives within the area of Dell Services
  • Must display strong ability to forecast and manage pipeline
  • Must display ability to work effectively with field-based sales resources/team-members
  • Must demonstrate ability to work closely with and negotiate as needed
  • 4-6 years of relevant experience or equivalent combination of education and work experience
  • Continued education and training required
  • Demostrate world-class sales capability by building strategic selling skills, executing business plans to enhance customers and Dell success, and consistently achieving strong attainment results
  • Company Description
  • Inside sales role which primarily takes requests via email or phone and sells direct to the customer
  • Candidate will be a quota-carrying salesperson responsible for identifying, positioning, quoting and closing Service-related solutions within the Large Enterprise and/or Public area
  • Work closely with customer and account teams to identify customer challenges and propose solutions
  • Upsell/Cross-Sell tied and enabled services to established customers
  • Responds to customer inquiries
  • Must possess good understanding of Dell's entire portfolio and the ability to effectively position Dell's products and services against the competition
15

Inside Product Specialist Resume Examples & Samples

  • Responsible for the Enterprise business for respective team
  • Identifies individual strengths and weaknesses and implements appropriate action plan
  • Design, and deliver responses to ad-hoc training requirements as requests arise
  • Identifying and influencing customer key decision makers
  • Possession of excellent consultation skills
  • Qualifying customer needs — profiling etc
  • Designing enterprise solutions that meet the required customer needs
  • The ability to close is an essential part of this role
  • Establish and develop customer relationships with appropriate customer contacts
  • Manage customer expectation and enhance customer experience
  • Present and demonstrate enterprise products and services to potential customers at trade shows and/or on-site
  • Support/coach individual team members to sell enterprise products and services
  • Complete ESG Foundation Courses Levels 1, 2 & 3, pass ESG Associate Exam
  • Meeting with TL regularly to review team's performance
  • Champion Enterprise growth across their division
  • Work closely with appropriate resources within the segment to meet customer needs/resolve issues
  • Utilize all relevant administrative tools and processes that support the sales environment
  • Serve as the single point of contact for customer care issues; escalate issues when they can not be resolved quickly and efficiently; and communicate status to the customer - issues escalated to other departments
16

Inside Product Specialist Resume Examples & Samples

  • Solve technology problems by directly engaging with customers, or in support of sales engineers and sales
  • Engage directly with customers via conference calls and face to face, as needed
  • Present the value of Dell's enterprise and OEM solutions to customers vi web conference, and occasionally in person at the customers site
  • Carry a sales quota
  • Ability to work with different styles of people,
  • Ability to solve problems without precedent
  • Become a trust technical advisor to the customer
  • Engage all appropriate dell functions including engineerings, field sales engineers, account executives, operations and manufacturing, as needed to achieve goals/meet customer needs
  • Balance short term and long term priorities
17

Inside Product Specialist Resume Examples & Samples

  • Identifies appropriate services to meet the full range of customer needs around Client and Enterprise
  • Understands and articulates strengths and vulnerabilities of the competition
  • Assists the ongoing services education /development of the broader team
  • Point of contact for escalated issues
  • Recommends business solutions that consider customer needs and Dell interests
  • Consistently and proactively identifies significant ways to improve customer experience
18

Inside Product Specialist Resume Examples & Samples

  • Display proficiency in positioning Total Services and assist with consulting opportunities & funnel to correct SME
  • Identifies appropriate services to meet the full range of customer needs, primarily enterprise
  • Verifies operability of highly complex product and service configuration within the customer’s environment
  • Synthesizes market and industry data to provide thought leadership to position value of the Dell Services
  • Acts as Services SME to internal and external customers
  • Able to Provide mentoring to new SSRs in the organization
  • Aligned to highly complex and strategic named accounts
19

Inside Product Specialist Resume Examples & Samples

  • Aggressively manage a set of several thousand Channel resellers in pursuit of the following objectives
  • Pursuing a Bachelor’s Degree
  • Outstanding sales and presentation skills that can be delivered over the telephone
  • General knowledge of leasing concepts, principles and practices (Expert preferred)
  • General understanding of I/S industry and computer systems
  • High PC literacy including advanced skills with Outlook, Word, Excel and Powerpoint
  • Prefer any combination equivalent to a Bachelor’s degree in Business, Economics, Finance or related field
  • Able to coach and gain loyalty from internal and external partners and differentiate the DFS value proposition
  • To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status
20

Inside Product Specialist Resume Examples & Samples

  • Candidate will be a quota-carrying salesperson responsible for identifying, positioning, quoting and closing complex enterprise solutions within the Large Enterprise and/or Public area
  • Responsible for selling the full catalogue of products and services via telephone to Dell Clients
  • Provide updated marketing/sales literature to prospective clients, keep up-to-date knowledge of the industry as well as the competitive posture of the company and prepare activity and forecast reports as requested
  • Making a minimum 10 outbound calls to acquire and follow up
  • Inside technical sales role, which primarily takes requests via email or phone and sells direct to the consumer
21

Inside Product Specialist Resume Examples & Samples

  • Work with the SSEs to identify services opportunities and create training to improve product knowledge with the NSP’s salesforce
  • Work on go to market strategies to drive Dell’s services portfolio with each NSP
  • Build relationships with the ISRs at each NSP in order to drive Dell services awareness and drive opportunity growth
  • Account planning to form a strategic game plan for BSS Services growth
  • Cross-functional collaboration with the direct SSRs
  • Rep will be tasked with identifying gaps in channel partners’ service offerings and positioning Dell as their services delivery engine
  • World class forecasting through SFDC and leveraging tools such as bluebook to effectively prospect partners
  • Meet all KPI, campaign and coaching goals
22

Inside Product Specialist Resume Examples & Samples

  • Relationship focused sales
  • Tasked to drive the services portfolio ranging from warranty renewals and pro-support to business solutions services
  • Drive the inside sales representative’s service attach by researching historical trends and coaching to behaviors
  • Utilize reporting to uncover services opportunities and drive conversations around total solutions with the inside sales representatives
  • Manage a relationship with an After Point of Sale Renewals Specialist in order to drive leads to each other’s pipe
  • May include out bounding to drive current penetration in acquisition, retention and development accounts
  • Present and demonstrate services to potential customers on conference calls with the core team
  • Analyzes multiple market factors to both anticipate/identify customer problems/needs and recommends appropriate solution
  • Involved in contract negotiation and possesses strong financial/business and pricing knowledge
23

Inside Product Specialist Resume Examples & Samples

  • Relationship focus sales
  • May include out bounding to drive current penetration in retention and development accounts
  • Identify opportunities from the quarterly renewal report and reach out to customers
  • If account/acquisition focused, individual responsible for
  • Average-to-high revenue spend and/or account complexity within assigned business
  • Sell Dell products and services by responding to inbound or placing outbound customer call, determining needs, overcoming objections, and providing solutions
  • Establish customer relationships with appropriate customer personnel such as purchasing, management and end-users. Forecast attainment utilizing segment provided reporting tools
  • Present and demonstrate products and services to potential customers at trade shows and/or on-site to increase exposure of products and services
  • Builds relationships with customers based on knowledge of Dell’s technology, products, and services
  • Stays abreast of current industry trends and how Dell’s customers are being impacted to help solve specific market challenges in targeted industries
  • Leverages cross-functional resources to achieve results/meet customer needs
  • Effectively prioritizes multiple demands while ensuring customer needs are met
  • Makes decision based on an appropriate amount of information/data analysis
24

Inside Product Specialist Resume Examples & Samples

  • Train Dell reps on effective positioning of DBC/Lease products
  • Train sales reps on policies and regulations behind DFS product
  • Deliver objection resolution training to Dell reps
  • Manage the approval and decline process used by Dell reps
  • Teach up-sell techniques using the DFS product
  • Present DFS payment solutions to groups and individuals
  • Develop tools to increase sales pen rate, submissions, and minimize rep errors
  • Present advantage of DFS product to reps, managers, and senior leadership
  • Work with DFS marketing to develop new promotions
  • Interface w/ senior management for process improvement
  • Perform analysis of trends and design solutions to improve performance
  • Track daily progress of assigned reps and teams
  • High PC literacy including advanced skills with Outlook, Word, Excel and PowerPoint
25

Inside Product Specialist Iv-nashville Resume Examples & Samples

  • Effectively articulates the value proposition associated with Dell’s products and services
  • Recommends business solutions considering customer needs and Dell interests
  • Type of Product/Service Sold: Primarily sells computers, printers, peripherals and break/fix, with limited sales of servers, storage, and managed services
  • Number of Accounts: Handles a large number of small to medium business accounts or more complex consumer accounts
26

Inside Product Specialist Resume Examples & Samples

  • Inbound calls: 5 -10 inbound phone calls
  • Outbound calls: 15-25 outbound calls to acquire and follow up
  • Strong track record of success in previous sales roles; Responsible for selling the full catalogue of software, peripheral, networking, imaging and display products and services via telephone to Dell Clients
  • Coordination with Outside Account Executives
  • Ability to provide technical and administrative information and price quotes
  • Ability to provide updated marketing/sales literature to prospective clients, keep up-to-date knowledge of the industry as well as the competitive posture of the company and prepare activity and forecast reports as requested
  • Ability to display proficiency with Salesforce.com CRM tool, and strong ability to forecast and manage enterprise-related sales opportunity pipeline
  • Ability to work effectively with field-based sales resources/team-members
  • Ability to possess granular understanding of Dell's entire Software Solutions and Infrastructure portfolio, and the ability to effectively position Dell's products and services against the competition
  • Ability to work closely with and negotiate as needed
27

Inside Product Specialist Resume Examples & Samples

  • Tasked to drive the services portfolio ranging from warranty renewals and pro- support to business solutions services
  • Become a subject matter expert and administer trainings around our top services
  • Some involvement with field team to scope opportunities
  • Sell Dell services by responding to inbound or placing outbound customer call, determining needs, overcoming objections, and providing solutions
  • Engages cross-functional resources, regardless of geographic location, in order to achieve goal/ meet customer needs
  • Effectively balances demands from multiple stakeholders
  • Effectively balances short term and long term priorities
28

Inside Product Specialist Resume Examples & Samples

  • Responsible to drive inbound and outbound calls, emails, and web interface to focus on maintaining and expanding business relationships/market share with existing and new customers for Dell Enterprise Solutions
  • May focus on Channel Partners, new account development and/or expanding existing accounts
  • Viewed as a trusted business advisor to the customer and uses in-depth knowledge of Dell’s products, technology, products and services to help customers formulate direction
29

Inside Product Specialist Resume Examples & Samples

  • Provides product or specific expertise: formulate the client business strategy and leverage resources to ensure proper positioning of entire portfolio
  • May be required to engage at customer facilities and delivers high impact presentations leveraging strong technical skills
  • May own account sets and/or be called into accounts as opportunities are identified and can discuss the CS roadmap in depth
  • Manages the relationship with high-level POC within group of accounts to ensure opportunities are identified and closed
  • Bachelor's degree in System Engineer or equivalent
  • Minimum of 6-8 years of Technical Sales experience
  • Minimum of 6-8 years of pre sales experience
  • Strong knowledge of computer hardware, software, and peripherals
  • Fluent in English and Spanish is essential
  • Demonstrate ability to deal with a complex and changing environment
  • Great written and verbal communications skills
  • Strong analytical, decision-making and organizational skills
  • Teamwork, leadership and motivational skills
  • Problem solving and business planning skills
30

Inside Product Specialist Resume Examples & Samples

  • Responsible for selling Dell Services, mainly warranty renewals of our installed base
  • Works effectively in a team environment, acting as overlay of ISRs & AEs in teamwork with SSRs
  • Must outbound to drive penetration in assigned account set, calling our customers to present opportunities and follow-up until closure
  • Focuses on passionate delivery of a positive and rewarding customer experience according to Dell standards, offering to our customers the best level of service according to what the region offers
  • Works with customers in complex business environments, identifying customer needs/ requirements, and recommending the appropriate innovative solutions to business challenges
  • Awareness of the service levels offered by the competition, always offering the Dell differential for this client
  • Provides Services specific expertise, acting as a technical resource to support the sales organization to meet and/or exceed their objectives by providing pre-sales technical support during the sales process
  • Will own account sets and may be called into accounts as opportunities are identified
31

Graduate Inside Product Specialist Resume Examples & Samples

  • Attain targeted sales goals for assigned account set
  • Work with sales team, sales management and support services sales specialists on account planning activity
  • Proactively identifies customer needs/requirements and recommends/quotes appropriate S&P services
  • Develop towards as a subject matter expert on all elements of the Services portfolio to support the sales organization to meet and/or exceed their objectives
  • Develop, implement and follow up on plans to ensure best in class performance for the programs that he/she is responsible for
  • Stay up to date with all new services offerings and Solutions, including market and competition trends
  • Support successful role out of new S&P services offers
32

Inside Product Specialist Resume Examples & Samples

  • Increase Services Pen Rate within PLC business & Driving Revenue and Margin Growth for Services, improve overall customer experience
  • Increase ProSupport, ProSupport Plus, Deployment Services, and Imagining attach rates within PCL
  • Simplify end to end engagement model with all solution support group, become best of breed at forecasting and outlook processes, drive campaigns internally and externally to improve services attach rates
  • Align to the channel segment services team to create strong alignment on collaborative opportunities, work on RFP’s as required
  • Provide business updates on a regular basis, report back to management, operationally support ISR's and TSR's
  • Assist and contribute in the design, implementation and structure of the services product development
  • Responsible for sales communication on all Support and Deployment Services including reporting, opportunities, and new or enhanced services rolling out to your direct teams
33

Inside Product Specialist Resume Examples & Samples

  • 15+ years’ experience in a IT direct sales role
  • Desktop Virtualization sales experience with Dell Wyse, Citrix Xen Desktop/XenApp, VMware Horizon View, Microsoft highly desirable
  • Good understanding of VMware vSphere, vCenter and Microsoft Hyper-V technologies
  • Good understanding of Australian IT market including current trends and needs
  • Strong Drive for Results and ability to work independently with minimum supervision
  • Ability to work effectively with partners, customers and internal team members
  • Dedicated to meeting the expectations and requirements of internal and external customers
  • Sound sales forecasting experience
  • Skills to develop and maintain relationships with partners and alliances
  • Solid organizational & time management skills
  • Self-Starter and strong change management skills
34

Inside Product Specialist Resume Examples & Samples

  • Good Dell technical expertise regarding Dell's server and storage strategy
  • MCSE or other technical certifications good to have and highly valued
  • Basic understanding of networking principles
  • Able to work well with a team in a challenging sales environment
  • Able to architect and sell a complex Dell Enterprise solution to the customer
  • Able to work well under pressure
  • Sales and technical experience ideal but not necessary
35

Inside Product Specialist Resume Examples & Samples

  • Responsible for direct selling of solutions and offerings which includes services upgrades – example being ProSupport, Complete Cover and other close box services to traditional revenue lines such as warranty extension, installation and spare parts via receiving and making outbound calls
  • Develop/Maintain strong and good engagement model with segment sales as well as key customers
  • Work closely with Inside & Field Sales to develop & identify new opportunities & to maintain / support existing large corporate customers
  • Strong ownership of each order from inquiry to delivery of the services/parts to the Customers
  • Ensures timely distribution and accurate quotations, qualify opportunity and follow-up to close deals
  • Qualifies & identifies opportunities and follow-up on potential deals
  • Responsible for weekly update of the sales funnel
  • Services existing accounts, obtains orders and establishes new accounts by planning and organizing work schedule to call on existing or potential customers (via Power Hour)
  • Focuses sales efforts by studying/focusing on customer’s business needs/requirements
  • Keeps mgmt informed by submitting activity and results reports such as daily call reports, wkly work plans, tap ratio and funnel updates
  • Monitors competition by gathering current market place information on pricing, new products (spares and solution offerings), etc
  • Resolves customer complaints by investigating problems, developing solutions, and always maintains the highest ethical standards by doing the right thing
  • Plan and prioritize personal sales activities and customer/prospect contact towards achieving agreed business aims, including costs and sales - especially managing personal time and productivity
  • Manage product/service mix, pricing and margins according to agreed aims
  • Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer and satisfaction
  • Stay informed and updated on the latest service offerings and circulates relevant information to the team/organization as appropriate
  • Drive attainment of sales revenue and margin, as well as track and drive sales and productivity metrics
  • Manage all aspects of Customer Experience, Sales performance metrics, segment engagement, and marketing engagement
  • Degree or equivalent in any discipline or a minimum of 2 years sales and/or customer service experience with proven track record
  • Have a great sense of urgency
  • Highly motivated and result oriented
  • Ability to speak read and write English or Mandarin or Thai or Vietnamese
  • Independent, in terms of follow-up and taking ownership
  • Ability to thrive in a fast-paced and demanding environment
  • Excellent interpersonal skills and must be a strong team player
36

Oem Inside Product Specialist Resume Examples & Samples

  • May own OEM account sets and/ or be called into OEM accounts as opportunities re identified
  • Acts as a technical resource to support the OEM sales organization to meet and/or exceed their objectives
  • Identifies OEM customer needs/ requirements, and recommends the appropriate products and solutions
  • Provides inside pre-sales technical support during the sales process
  • Stays current on industry and vertical solutions as well
  • Assists in the on-going technical education and development of the broader OEM team
  • Promotes and positions key strategic product and service offerings
  • Drive growth for OEM account pipelines
  • Assist and work with the Dell OEM Inside Sales Rep to create quotes for Advanced Servers, Storage, Shared Infrastructure and Networking
  • Research of obscure questions through sourcebooks, technical guidebooks and internal resources
  • Submit of EPOD, CPOD and technical validations for complex solutions
  • Navigate through Dell internally to get things done for the customer and OEM Sales Engineer as needed
  • Uses advanced knowledge to build customer relationships and assist customers in developing business solutions using Dell specialized products and services
  • Exhibits a broad based knowledge of multiple or related industries as well as an acute business understanding
37

Inside Product Specialist Resume Examples & Samples

  • Effectively developing and maintaining working relationships with
  • Thorough knowledge and familiarity with current Dell hardware offerings as well as product lines for the past four years to encompass the five-year service support span
  • Thorough knowledge and understanding of all service offerings and how those offerings may best be positioned depending on customers’ environment and business needs
  • Ability to identify existing issues with each account through appropriate application of the Dell sales model, as well as identify business strategies of each account through successful partnering with account team
  • Advanced skills in selling, communication, negotiation and rapport-building with internal and external customers
  • Strong software skills to include PowerPoint, Outlook, and the more advanced functions in Excel
  • Data compilation and analysis
  • Effectively articulates the value proposition associated with Dell’s support services
  • Effectively understands and articulates the APOS Value Proposition and its relationship to the Dell Business Model
  • Have an excellent ability to listen, speak, read and write in both English and Chinese
38

Inside Product Specialist Resume Examples & Samples

  • Good in English reading and writing
  • 6 years or above working experience in IT industry
  • 3 years above working experience in sales or pre-sales engineer job
  • Rich product knowledge on server and storage (like FC array, TBU, SAN, NAS and Clustering etc
  • Experienced in pre-sales or technical support engineer
39

Inside Product Specialist Resume Examples & Samples

  • Provide pre-sales technical support on Client peripherals & enterprise infrastructure products to inside sales team during the sales process. Accountable for delivering technical solutions, products to customers, address customer needs and following deal to win. (via telephone, chat, web, or e-mail)
  • Set effective sales plan to inside sales team on Client peripherals & enterprise infrastructure products and following, achieve sales target of Quarter
  • Improve Client peripherals & enterprise infrastructure solutions knowledge and selling skill, offer good customer experience
40

Inside Product Specialist Resume Examples & Samples

  • Strong sales and technical background
  • Experience and knowledge of Enterprise products, services, concepts, solutions e.g. SAN, DR, Recovery, Clustering, Migrations, NAS, Networking, HPC and also Enterprise Software knowledge (eg BURA, Virtualisation, Security, Software Defined)
  • Experience of working in a cross-functional solutions based sales team
  • Industry knowledge i.e. competitive knowledge from either a sales or technical view
  • Comfortable dealing with all corporate levels - Senior decision makers, Sales, Technical, Financial, Marketing i.e. cross-functional skills
  • Passion for learning new skills and technologies and proven experience of articulating how this benefits customers
  • Fluent written and spoken English
41

Inside Product Specialist Resume Examples & Samples

  • Generate, develop, and close new business in the assigned region and across the Dell segments
  • Meet monthly, quarterly and semi-annual quota objectives by working with the Dell ISR and End-User Computing TSR, as well as direct with Customers to communicate the value of DSS
  • Build and maintain pro-active relationships with all partners associated with respective opportunities, as well as Dell’s inside sales and outside sales teams
  • Educate customers on Dell Security point of view, DSS value proposition
  • Penetrate new markets by calling on IT security professionals in collaborative sessions on the phone
  • Consistently track all opportunities and forecast appropriately in Salesforce.com
  • Maintain sales leadership - effectively coordinate and orchestrate the sales cycle within the buyer’s organizational decision tree to closure, remotely via phone
  • Drive the quote process with the Dell sales team using Dell and Dell Software Group quoting tools
  • Minimum of 4+ years selling software solutions into businesses that range from small business to large enterprises
  • Educated to Bachelor’s degree level required
  • Proven success in penetrating new markets and developing new business
  • Capability to leverage your relationships and your knowledge of the territory in which you are selling
  • A documented track record of consistent success with referenced customers
  • Consistent track record for developing new business and managing a complex sales cycle, from generating leads to closing deals
  • Experienced individual contributor selling software in the security domain
  • Highly motivated professional with excellent communication and inter-personal skills
  • Technically adept
  • Self-motivated, self-starter
42

Inside Product Specialist Iv-imaging Resume Examples & Samples

  • Candidate will be a quota-carrying salesperson responsible for identifying, positioning, quoting and closing complex peripheral solutions within the Small and Medium Business
  • Inbound calls: 5 -10 inbound phone calls, Outbound calls: 15-25 outbound calls to acquire and follow up
  • Ability to focus on managing relationships with retention accounts while developing new relationships with acquisition customers
  • Ability to possess strong written/verbal communication and organizational skills
  • Ability to demonstrate strategic probing/questioning skills, and ability to identify, evaluate and recommend Software Solutions and Infrastructure solutions that align with customer's true business needs
  • Ability to support, train, motivate and develop a team of individual sales representatives within the area of Dell Software Solutions and Infrastructure products and services
43

Inside Product Specialist Resume Examples & Samples

  • Responsible for selling the full catalogue of software, peripheral, networking, imaging and display products and services via telephone to Dell Clients
  • Inbound calls: 5 -10 inbound phone calls - Outbound calls: 15-25 outbound calls to acquire and follow up
  • Focuses on managing relationships with retention accounts while developing new relationships with acquisition customers
  • Provides
  • Technical and administrative information and price quotes
  • Updated marketing/sales literature to prospective clients, keep up-to-date knowledge of the industry as well as the competitive posture of the company and prepare activity and forecast reports as requested
  • Demonstrate strategic probing/questioning skills, and ability to identify, evaluate and recommend Software Solutions and Infrastructure solutions that align with customer's true business needs
  • Support, train, motivate and develop a team of individual sales representatives within the area of Dell Software Solutions and Infrastructure products and services
  • Works closely with others and negotiates as needed
44

Inside Product Specialist, Imaging Specialist Resume Examples & Samples

  • Candidate will be a quota-carrying salesperson responsible for identifying, positioning, quoting and closing printing hardware, toner & related services solutions within the Small and Medium, Large Enterprise and Public space
  • Strong track record of success in previous sales roles; Responsible for selling the full catalogue of products and services via telephone to Dell Clients
  • Coordination with Outside Printer Consultants & Account Executives
  • Focus on managing relationships with retention accounts while developing new relationships with acquisition customers
  • Provide technical and administrative information and price quotes
  • Must demonstrate strategic probing/questioning skills, and ability to identify, evaluate and recommend Dell Printing/Imaging Solutions that align with customer's true business needs
  • Must display ability to support, train, motivate and develop a team of individual sales representatives within the area of Dell Printing/Imaging Solutions
  • Must display proficiency with Salesforce.com CRM tool, and strong ability to forecast and manage enterprise-related sales opportunity pipeline
45

Inside Product Specialist Resume Examples & Samples

  • Manage relationships with retention accounts while developing new relationships with acquisition customers
  • Manage Salesforce.com CRM tool, and strong ability to forecast and manage enterprise-related sales opportunity pipeline
  • Work effectively with field-based sales resources/team-members
46

Inside Product Specialist Resume Examples & Samples

  • 2-+years of relevant experience or equivalent combination of education and work experience
  • Strong knowledge of applicable Dell technology, products, and services and is able to identify how these products and services align to customer needs
  • Maintain awareness of market conditions and competitors’ products and pricing
  • Effectively use software packages such as Microsoft Word, Excel, and PowerPoint
  • Demonstrate professionalism with peers, subordinates, superiors, and customers
47

Inside Product Specialist Resume Examples & Samples

  • Driving Revenue and Margin Growth for Services by identifying all opportunities within the business through excellent pipeline management, responding to RFP’s and by working with the UK PUB team to identify opportunities to drive services attach for the full portfolio of services products
  • Become best of breed at forecasting and outlook processes and provide regular business updates to the UK PUB management team and the services management team
  • Drive campaigns internally and externally to improve services attach rates
  • Align to the channel segment services team to create strong alignment on collaborative opportunities
  • Responsible for sales communication on all Support and Deployment Services including reporting, opportunities, and new or enhanced services rolling out to your direct teams to include training and supporting ISR’s & TSR’s
  • Improve overall customer experience
  • Bachelors degree preferred
  • Knowledge of BMS is advantageous
48

Inside Product Specialist Resume Examples & Samples

  • Responsible for driving multiple service selling via Channel, Online and Direct sales
  • Applies an extremely deep understanding of business, financials, service offerings, the market, and the needs/challenges of channel partners
  • PDCA : Business analysis, Planning, Delivery action and Business review to improve Service business
  • Excellent communication skill set :Internal stakeholders (Marketing, Sales, Finance, Legal and so on)
  • 5+ years of relevant experience or equivalent combination of education and work experience in IT market
  • Exhibits a broad base knowledge of multiple or related industries as well as an acute business understanding
  • Leverages appropriate internal people and teams to support the selling and customer care processes in the enterprise/client space
  • Strong communication and presentation skills to communicate with customers, support personnel, and leadership team
49

Inside Product Specialist Iv-japan OEM TSR Resume Examples & Samples

  • Manage complex quotes through a consultative engagement with customers
  • Engage in conference calls and to ascertain the enterprise needs of the customer
  • Support rfp/bid response on enterprise technical content
  • Present the value of Dell's enterprise and OEM solutions to customers vi web conference, and sometimes in person in the field
  • Ability to work with different styles of people
  • Engage cross functional resources, regardless of geographic location, in order to achieve goal/meet customer needs
50

Graduate Inside Product Specialist Resume Examples & Samples

  • Proactively identifies customer needs/requirements and recommends/quotes appropriate software and peripheral services
  • Act as a subject matter expert on all elements of the Services portfolio to support the sales organization to meet and/or exceed their objectives
  • Support successful role out of new software and peripheral services offers
51

Inside Product Specialist Resume Examples & Samples

  • Learns the full range of Dell technology, products, and services and is able to identify how these products and services align to customer needs
  • Explains technical, industry, and market facts to position Dell as a competitive solution
  • Cooperates and collaborates with colleagues, cross-functionally, to support the sales process
52

Inside Product Specialist Resume Examples & Samples

  • 3 month rolling average at or above DFS pen rate goal
  • Demonstration of leadership in current role (Advocate, metric captain, etc)
  • Abilty to demonstrate leadership skills, manage time, and prioritize effectively
  • Ability to demonstrate self direction, motivation, and good judgment
  • 3 year experience in sales or customer service
  • Prefer finance, sales, or telemarketing sales experience
53

Inside Product Specialist Resume Examples & Samples

  • Good Dell service expertise regarding Dell's products
  • Basic understanding of dell service
  • Able to architect and sell a complex Dell service solution to the customer
54

Inside Product Specialist Resume Examples & Samples

  • Demonstrates world-class sales capability by building strategic selling
  • 4-6 years of relevant experience or equivalent combination of education
  • High school diploma or equivalent required. Associates degree, technical
55

Oem Inside Product Specialist Resume Examples & Samples

  • Support rfp/bid response on complex enterprise solutions
  • Engage all appropriate dell functions including engineering, field sales engineers, account executives, operations and manufacturing, as needed to achieve goals/meet customer needs
  • Prioritize multiple demands while ensuring customer needs are met
  • Ensure account opportunities are detailed in SFDC
  • Research new concepts and technologies (Mobility, IoT, new acquisitions, etc.)
  • Continue to keep our sales skills updated to sell/position Dell’s solutions vs. competitors
56

Inside Product Specialist Resume Examples & Samples

  • Inbound calls: 5 -10 inbound phone calls, Outbound calls: 15-25 outbound calls to acquire and follow up. Email Management and correspondence
  • Coordination with Outside Account Executives and ability to focus on managing relationships with retention accounts while developing new relationships with acquisition customers
  • Ability to provide technical and administrative information and price quotes and to provide updated marketing/sales literature to prospective clients, keep up-to-date knowledge of the industry as well as the competitive posture of the company and prepare activity and forecast reports as requested
  • Ability to possess strong written/verbal communication and organizational skills and to demonstrate strategic probing/questioning skills, and ability to identify, evaluate and recommend Software Solutions and Infrastructure solutions that align with customer's true business needs
  • Ability to display proficiency with Salesforce.com CRM tool, and strong ability to forecast and manage enterprise-related sales opportunity pipeline and to work effectively with field-based sales resources/team-members
  • Ability to possess granular understanding of Dell's entire Software Solutions and Infrastructure portfolio, and the ability to effectively position Dell's products and services against the competition and to work closely with and negotiate as needed
57

Inside Product Specialist Resume Examples & Samples

  • Inbound calls: 5 -10 inbound phone calls, Outbound calls: 15-25 outbound calls to acquire and follow up, Email Management and correspondence
  • Coordination with Outside Account Executives and manage relationships with retention accounts while developing new relationships with acquisition customers
  • Provide technical and administrative information and price quotes and updated marketing/sales literature to prospective clients, keep up-to-date knowledge of the industry as well as the competitive posture of the company and prepare activity and forecast reports as requested
58

Inside Product Specialist Resume Examples & Samples

  • To achieve or exceed all elements of Quarterly Revenue & Margin sales targets by selling VMware software solutions
  • To manage existing Pipeline, ensuring the right solution is created to meet customer’s requirements. To contribute and lead in moving opportunities forward
  • To challenge new pipeline, making sure sales team members (ISRs) are educated and customers obtain the right solution
  • To support ISRs with customers’ queries and calls, providing a solutions and a technical approach
  • To execute Sales Campaigns accurately and promptly, providing the relevant feedback to Marketing and any other stakeholders
  • To communicate marketing news such as supply availability, new product launches, with the floor via email, floor huddles and Team meetings
59

Inside Product Specialist Resume Examples & Samples

  • Responsible for attaining 100% or more of set sales quota each quarter and execute against corporate/ segment initiatives
  • 10-20 proactive and strategic outbound calls daily
  • Builds relationships with assigned contacts within your account set. Strive to be seen as part of customer's total technology solution and trusted advisor
  • Complete & total utilization of the Salesforce.com tool. 100% compliance on loading all opportunities, update on trip reports, working open activities/logging calls, updating next step field, populating notes, keeping contact lists up to date, identifying sponsors, etc. Keep account lists up to date via the Affinity database tool
  • Consistently manage a pipeline of opportunities. Support a weekly forecast process and be able to accurately predict weekly top opportunities/identify potential upside. Report back to core team of all activities, wins/losses
  • Effectively utilize/engage virtual team including, Solutions Execs, S&P, and Services. Solidify the relationship between Dell and customer as well as maximizing coverage in the territory
  • Drive and share best practices across the team. Work well in a team environment by contributing ideas, striving to enhance the team's effectiveness, and support decisions by management for the overall good of the organization. Assign and track tasks through SFDC
  • Work a minimum of 8 hours per day, 5 days per week taking/making calls on the phone. Track vacation and PBA time in the Kronos tool. (Based on needs of the business, this time may be increased)
  • Engages in the on-going technical education and development of the broader team
60

Inside Product Specialist Resume Examples & Samples

  • Anticipates how market and competitive factors will influence the selling of Dell products and services
  • SME in Multiple Services Towers
  • Seen as a trusted business advisor w/ customer; uses in-depth knowledge of Dell’s technology, products and services to help customers formulate direction
61

Inside Product Specialist Resume Examples & Samples

  • Position will require flexibility in work hours
  • Acts as a Services resource to support the sales organization in providing the Services SOWs needed to help drive the solution
  • Identifies customer needs/ requirements, and recommends the appropriate Services. (GeoPartner, Customer ICS, EDT, RIS, etc)
  • Remains up-to-date on new Service offers, processes and Delivery strategies
  • Assists in the on-going services education and development of the broader team
  • Train, support, develop, & motivate a Team of Relationship Reps
  • Manage forecast & pipeline for all Services
  • Sell to & negotiate with IT Manager contacts & assist customers in resourcing Services for their projects
  • Display proficiency in positioning Consulting, Deployment, Cloud and Support Services
  • Effectively position core service offerings
62

Inside Product Specialist Resume Examples & Samples

  • Strong knowledge of Dell technology, services, and financial products and is able to identify how these products and services align to customer needs
  • Sells Consultatively – Ability to use collaborative communication to engage clients in discussions that result in mutual value
  • Manages Channels – Ability to develop, motivate, support and orchestrate internal or external third parties to optimize sales coverage and revenue production
  • Maps Politics – Ability to uncover and validate the political power structure, identify influential people & personal/organizational politics
  • Uses Customer Research - Ability to uncover, identify and leverage published and internal customer information
63

Inside Product Specialist Resume Examples & Samples

  • Work with account team to identify the customer IT decision makers and key influencers within the agency in order to build trusting customer relationships that enable Dell to become primary partner of choice for Enterprise Storage solutions
  • Identify and overcome the technical barriers associated with the customers IT decision making process with a focus on delivering solutions that meet/exceed the IT and Business requirements of our customers which often times are highly complex enterprise storage solutions. Also responsible for establishing and developing key relationships with S&P, Channel and services partners to offer comprehensive enterprise solutions for their diverse customer environments
  • In working to develop the solution for the customer, utilizing PowerEdge Servers, Dell Compellent, Dell Equallogic and PowerVault Storage, Dell Professional Services, as well as products from Software/Hardware/Peripheral partners, the SC serves as the technical lead in designing and architecting solutions that not only meet/exceed the IT and business goals, but also deliver outstanding customer experiences
64

Inside Product Specialist Resume Examples & Samples

  • Responding to field sales, resellers and end customer inquiries
  • Specialist position focused on VMware technology, products, and services and ability to identify how these products and services align to customer needs
  • Able to explain technical, industry, and market facts to position VMware against a competitive solution
  • Execute sales campaigns accurately and promptly, providing appropriate feedback
  • Provide expert guidance and direction to the Core Sales team on VMware’s solutions
  • Solid customer relationship skills with ability to build and manage relationships Dell EMC & VMware sales people to manage and accelerate closure of opportunities
  • Ability to work independently as well as in a team
65

Inside Product Specialist Resume Examples & Samples

  • Responsible for selling a defined set of products, Servers, Networking, Top of Rack, and Services
  • May own account sets and/ or be called into Channel accounts as opportunities are identified. May need to assist in Storage solutions
  • Remains up-to-date on new product, technology, and services offerings. Stays current on industry and vertical solutions as well
  • Responsible for supporting & selling to mid to high revenue spend accounts in established Channel Partners accounts
  • Train, support, develop, & motivate a Team of Relationship ISR’s
  • Display proficiency in positioning Servers, Networking, and Storage Solutions
  • Field engagement. Work collaboratively with field resources to solve Channel Partner/customer information technology needs/challenges
66

Inside Product Specialist Resume Examples & Samples

  • Work with assigned sales account executives and inside sales teams within our sales division to thrive and grow the enterprise business within their specific customer account set
  • Work interdependently with account team members, but be very effective independently to grow the enterprise business
  • Responsible for discovering, identifying, qualifying and closing Enterprise technology solutions(Servers, SDN, SDS, networking, software and Services) that we sell to our customers
  • Responsible for developing the strategic enterprise sales business plan for the team to execute successfully to grow the enterprise
  • Work with account team to identify the customer IT decision makers and key influencers within the agency in order to build trusting customer relationships that enables Dell to become primary partner of choice for Enterprise technology solutions
67

Inside Product Specialist Resume Examples & Samples

  • Function competently and competitively in a fast paced, highly transactional call-center environment that requires project and time management skills
  • Identify customer needs and requirements; recommend the appropriate products and solutions. Research, qualify, manage and track leads and related sales activities
  • Provide a wide range of data protection product and services knowledge to prospective customers
68

Inside Product Specialist Resume Examples & Samples

  • Disposition to grow technically and work in a Team setting environment supporting a Senior Inside Relationship Sales Team selling Dell's Enterprise products and services
  • Proven proactive sales ability in current/prior position as well as previous experience in a commissioned sales environment
  • Possesses advanced customer relationship building skills, verbal and written communication skills in addition to organizational and planning skills
  • Individual will work with medium business customers to price, quote, negotiate, provide technical product information and provide overall support on an ongoing basis via telephone
  • Individual must be self-motivated and capable of working independently with minimal direction
  • Effectively balances short term and long term priorities while driving Enterprise Solutions including Servers, Storage, Networking as well as Enterprise Software and Peripherals
  • Is resourceful and engages necessary resources to achieve goals/meet customer needs
  • Familiarity with CRM tools (i.e.; SalesForce.com)
  • Individual will possess the following certification(s); EMC Sales Accreditation, VMware Technical Sales Professional - VTSP, CommVault Simpana Technical Accreditation, MCP, VMware Sales Professional (VSP)
  • A bachelor's degree or equivalent, with a minimum of 3-4 years sales experience. 2-3 years of related, industry experience
69

Inside Product Specialist Resume Examples & Samples

  • Responsible for direct selling of solutions and offerings which includes Spare Parts, installation and spare parts via receiving and making outbound calls
  • Keeps mgmt informed by submitting activity and results reports such as daily call reports, weekly work plans, tap ratio and funnel updates
  • Have a great sense of urgency and IT knowledge will be an advantage
70

Enterprise Inside Product Specialist Resume Examples & Samples

  • May focus on new account development and/or expanding existing accounts
  • Utilizes strategic probing to identify, evaluate, and recommend alternative business solutions
  • Develops and implements account plans that drive the attainment of critical business objectives
  • Involved in contract negotiation and possesses strong financial knowledge
71

Inside Product Specialist Resume Examples & Samples

  • Responsible for designing, quoting, and selling Enterprise Parts, Enterprise Peripherals, Enterprise 3rd Party Partners, and Data Center Infrastructure (DCI) related to Storage, Networking and Server solutions in Dell/EMC's US Federal Segment
  • Builds and maintains customer relationships, both internal and external, by providing leadership and guidance for data center components and upgrades while ensuring there is always a rapid, accurate response to customer needs via email and/or phone
  • Qualifies Enterprise Parts and Peripherals sales opportunities in terms of customer technical requirements, competition, decision making process and funding
  • Qualifies Enterprise 3rd Party Partners, and Data Center Infrastructure (DCI) sales opportunities in terms of customer technical requirements, competition, decision making process and funding
  • Prepares detailed product specifications for the purpose of selling and upgrading customer products and solutions
  • Requires a high degree of technical competency to respond to customer needs and to discuss product capabilities and applications with technical users, buyers, datacenter specialists and C-level executives
  • Growth focus on new account development and/or expanding existing targeted accounts
  • Leverages cross-functional resources to achieve results/meet customers/partners needs
72

Inside Product Specialist Resume Examples & Samples

  • Responsible to drive inbound and outbound calls to focus on maintaining and expanding business relationships/market share with existing and new customers for Dell Infrastructure Solutions
  • Driving business through Channel Partners, new account development and/or expanding existing accounts
  • Engages cross-functional resources, regardless of geographic location, in order to achieve goal/meet customer needs
73

Inside Product Specialist Resume Examples & Samples

  • Provide technical support and product knowledge to Senior Inside Relationship Sales Team and answer inquiries from potential customers during the pre-sale cycle
  • Work with medium business customers to price, quote, and negotiate Dell's Enterprise Solutions, including servers, storage, networking, software peripherals, and services
  • Design and deliver product demonstrations based on the customer’s requirements and help drive customers toward purchase using expert technical knowledge
  • Cooperate and collaborate with colleagues cross-functionally in order to support the sales process
  • Act as a technical resource to support the sales organization to meet and/or exceed their objectives
  • Build and increase expertise for Dell’s product and service offerings, as well as business processes and systems
  • Promote key strategic product and service offerings, while articulating technical, industry, and market facts to position Dell as a competitive solution
  • May provide mentoring and direction to less experienced team members
  • Assist in the on-going technical education and development of the broader team
  • Remain up-to-date on new product, technology, and services offerings, while remaining current on industry and vertical solutions as well
  • Maintain a strong desire to ensure our customers have a positive experience when working with Dell and ensure Dell’s brand perception improves
74

Graduate Inside Product Specialist Resume Examples & Samples

  • Provides product or business unit specific expertise
  • Responsible for selling a defined set of products or services
  • Identifies customer needs/requirements, and recommends the appropriate products and solutions
  • Remains up-to-date on new product, technology, and service offerings
75

Inside Product Specialist Iv-chicago Resume Examples & Samples

  • May own account sets and/or be called into accounts as opportunities are identified
  • Identifies customer needs/ requirements, and recommends the appropriate products and solutions
  • Promotes and positions key strategic service offerings that help drive solutions
  • Has working knowledge of the breadth of Total Service offerings
  • Senior level sales engineer with expert understanding of Dell’s complex products and services portfolio
  • Works with internal sales teams to ensure Services pipeline accuracy
  • Acts as a Trusted Advisor to customers and global account team
  • Sponsors and institutionalizes new and innovative ways of working in teams to meet customer needs/sales objectives
  • Aligned to highly complex named accounts
  • Uses thought leadership to build customer relationships and assists in developing business solutions using Dell products and services
76

Inside Product Specialist Resume Examples & Samples

  • Drive Key Performance Indicators
  • Robust Management of forecast & pipeline for all ISG line of businesses for assigned accounts
  • Provides technical advice to the inside sales teams during the sales process
  • Accountable for delivering technical solutions, products, and /or services that address customer needs of varying complexity (via telephone, chat, web, or e-mail); or working with subject matter expert to address a solution of even higher complexity
  • Proactively manage high profile accounts via product road map discussions, quarterly calls & account reviews focused on business priorities, strategies & initiatives
  • Intelligently leverage inside and outside resources to provide optimal coverage and competitive advantage to drive incremental opportunities and acquire new customers
  • Occasionally attend executive briefing centers briefings with visiting customers
77

Oem Inside Product Specialist Resume Examples & Samples

  • May own account sets and/ or be called into accounts as opportunities are identified
  • Acts as a technical resource to support the sales organization to meet and/or exceed their objectives
  • Provides pre-sales technical support during the sales process
  • Assists in the on-going technical education and development of the broader team
78

Inside Product Specialist Resume Examples & Samples

  • Transactional focus
  • Typically assigned to a higher volume sales queue or specific segment
  • Regular coaching/mentoring required
  • Frequent contact with leader
  • Increases product knowledge
  • Increases usage of different meiums (chat, social, media, co-shareing of desktop, etc.)
  • Increases owndership/relationship of customer
  • Close product related deals
79

Inside Product Specialist Resume Examples & Samples

  • Robust Management of forecast & pipeline for all Compute & Networking line of businesses for assigned accounts in addition to legacy Dell Storage products Compellent, PV and Equallogic
  • 5+years of sales, and technical experience
  • Must have both the necessary technical knowledge and the real-world experience in designing and selling servers, networking and storage solutions
  • Experience selling in a professional environment
  • Technical experience in data center and enterprise solutions such as server virtualization, VDI , SAP HANA, Oracle, Exchange, HPC
  • Technical experience working with virtualization software packages such as VMware vSpshere, Microsoft HyperV and Redhat KVM
  • Good Networking experience
  • Very good communications and interpersonal skills
  • Language proficiency: Arabic, French, English
80

Inside Product Specialist Resume Examples & Samples

  • Understand DellEMC Software Strategy and key Inside team evangelist for VMware
  • Focus on Pipeline generation for VMware products and identify and handhold key actions for top deals
  • Work with Segment Sales team and ISG teams to include VMware in customer solutions
  • Callouts on targeted customer lists
  • Provide performance updates to VMware and DELLEMC META/Global SW team
  • Supports inside sales teams and customer opportunities on VMware business opportunities
  • Provides in-depth expertise for assigned technologies and associated DellEMC products
  • Delivers technical presentations to sales teams with the purpose of increasing the knowledge base to drive greater demand
  • Develops a keen understanding of customer needs and links them to the organization's products and/or services and provides feedback to product development teams
  • May identify additional sales opportunities with existing customers
  • May create detailed design and implementation specifications for complex products/applications/solutions
  • May demonstrate feasibility of a technology or a solution, often requiring a product demo for client
  • Maintains up-to-date and comprehensive knowledge of VMware products family
  • Very good Technical experience and expertise in server, networking, storage and datacenter/IT environment
  • Very good understanding of Networking fundamentals
  • Prior experience designing and sizing cloud solutions, virtualization and VDI solutions
  • Minimum 4-6 years working experience in inside technical Sales, presales or SW solving skills
  • Advanced PC skills using Excel and background related job scope
  • Possess strong analytical skills with strong business acumen and problem PowerPoint are preferred Good organizational agility and interpersonal skills to work effectively across functions and with management teams
  • Ability to deal with ambiguity and work effectively in uncertain situations
81

Inside Product Specialist Resume Examples & Samples

  • Experience selling Cloud Software products a plus
  • Experience selling Analytics products a plus
  • Qualified Applicants must be legally authorized for employment in the
82

Inside Product Specialist Resume Examples & Samples

  • Transactional focusTypically assigned to a higher volume sales queue orspecific segmentEntry -level representative,
  • Learning segment and product/service offerings
  • Increases usage different mediums (chat, social media, co-sharing of desktop, etc.)
83

Inside Product Specialist Resume Examples & Samples

  • Delivers sales results on Quest Software products
  • Researches customer or order problems, and delivers solutions working cross-functionally to resolve
  • Makes direct contact with customers and serves as product knowledge specialist to broader sales organization
  • Focuses on delivering a positive customer and partner experience, facilitates product and sales information flow, drives sales pipeline opportunities
  • Taking around 5-10 inbound phone calls; Make around 15-25 outbound calls to acquire and follow up; Email Management and correspondence
  • Strong knowledge of the full range of 3 rd party software technology, products, and services and is able to identify how these products and services align to customer needs
  • Strong industry and competitor knowledge
  • Strong customer relationship skills
  • Demonstrates good judgment in analyzing information to make routine decisions Preferences
  • Independently develops solutions that are thorough, practical, and consistent with functional or customer objectives -Works with minimal direction
  • Work is guided by operational and project objectives
  • Willing to be responsible for specific programs, customers and/or projects
  • Provide technical guidance or influence the work of others
  • Updates leadership on project/activity status
84

Inside Product Specialist Resume Examples & Samples

  • 2-3 years of relevant experience or equivalent combination of education and work experience
  • Strong knowledge of the full range of 3rd party software technology, products, and services and is able to identify how these products and services align to customer needs
  • Independently develops solutions that are thorough, practical, and consistent
85

Inside Product Specialist Resume Examples & Samples

  • Attainment of quarterly/semi annual quota as set out by Regional Sales Director
  • Drive attach rates of Dell Financial Services amongst a given segment
  • Drive participation rates of Dell Financial Services
  • Develop and execute core Marketing activities such as Hype days/weeks & incentives
  • Communicate the Dell Financial Services value proposition at every opportunity
  • Accountability for delivering training & education of the Dell Financial Services portfolio
86

Inside Product Specialist Resume Examples & Samples

  • Provides support to Distribution team including quotes preparation, order delivery tracking and supporting other internal processes
  • Acts as a technical resource to support the Distribution organization to meet and/or exceed their objectives
  • Identifies distributors needs/requirements, and recommends the appropriate products and solutions
  • Remains up-to-date on new product, technology, and services offerings. Assists in the on-going technical education and development of the broader team
87

Inside Product Specialist Resume Examples & Samples

  • Drive attainment of quarterly and annual Country Services revenue and margin targets
  • Leverage key business units to optimize performance, including segment sales, customer care, technical support & marketing
  • Ensure the business is anchored on solid performance management & development planning
  • Evangelize the tools, processes and infrastructure required to support the growing needs of the business
  • Drive sales team mindshare on high services value proposition throughout overall services portfolio towards positioning the company as premier solution and services player in the country
  • Ensure timely follow-up and qualify services up sell opportunity and follow up & engage with customer with account managers for value proposition and close deals where applicable
  • Support business decision by in country/segment services business analysis and provide quality insights on key opportunity areas
  • Create and execute in country/segment tactical plan in order hyper-grow business by looking for opportunities in region
  • Monitor customer & sales feedback on Dell's & competitors' Solution offering & prices. Share same with Brand Marketing & Channel Marketing to determine corrective action as necessary
  • Plan & execute periodical product trainings & new offering launches internally for Sales
  • Participate to provide high quality business update in scheduled weekly/monthly/quarterly interlock meetings with all internal stakeholders
  • Drive assist Services specific & support demand generation campaigns & events
  • Minimum of 6-8 years of Sales experience with a consistent record of over achievement, performance awards and career advancement
  • Highly skilled in building influential relationships and delivering in a cross functional / matrixed environment
  • Excellent oral and written communications
  • Must be self-motivated, capable of working in a fast paced environment
  • Good knowledge of sales & marketing principles
  • Good understanding of Services or Solution applications in business
  • Good analytical and decision making ability
  • Degree in Business or Marketing
88

Inside Product Specialist Resume Examples & Samples

  • Drive Key Performance Indicator, robust Management of forecast & pipeline for all ISG line of businesses for assigned accounts
  • Provides technical advice to the inside sales teams during the sales process, intelligently leverage inside and outside resources to provide optimal coverage and competitive advantage to drive incremental opportunities and acquire new customers
  • Proactively manage high profile accounts via product road map discussions, quarterly calls & account reviews focused on business priorities, strategies & initiatives and occasionally attend executive briefing centers briefings with visiting customers
89

Inside Product Specialist Resume Examples & Samples

  • Builds relationships with assigned contacts within your account set striving to be seen as part of customer's total technology solution provider and trusted advisor
  • Consistently manage a pipeline of opportunities. Support a weekly forecast process and be able to accurately predict weekly top opportunities and identify potential upside
  • Effectively utilize/engage extended specialist teams as required when qualifying and developing opportunities
  • Work well in a team environment by contributing ideas, striving to enhance the team's effectiveness, and support decisions by management for the overall good of the
  • Remains up-to-date on new product, technology, and services offerings and engages in the on-going technical education and development of the broader team