IT Product Specialist Job Description

IT Product Specialist Job Description

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IT product specialist provides expertise based upon industry trends, new and advancing technology solutions, and best practices with a focus on compliance, scale and employee experience.

IT Product Specialist Duties & Responsibilities

To write an effective IT product specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included IT product specialist job description templates that you can modify and use.

Sample responsibilities for this position include:

Measure and monitor the strategy across many all dimensions
Will be responsible for portions of the IT Asset Management strategy
Will have a strong understanding of large scale IT Asset Management systems and repositories, ServiceNow experience a plus
Ability to communicate and present complex topics in easy to understand format
Have proven track record improvement of ITSM processes
At least 10 years’ experience in support and asset management roles, managing complex, end to end, projects and programs, in a global, enterprise-scale environment
IT Certification certifications beneficial
Candidates must be highly articulate, and comfortable in communicating with senior management
Competent in writing detailed project documents for complex technology projects
Proficient in data analysis and able to utilize tools to this end

IT Product Specialist Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for IT Product Specialist

List any licenses or certifications required by the position: CISSP, ITIL, CMII, CWNA, DHCP, FTP, TCP/IP, AWS, IAM

Education for IT Product Specialist

Typically a job would require a certain level of education.

Employers hiring for the IT product specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Education, Engineering, Business, Technical, Information Technology, MBA, Technology, Associates, Finance

Skills for IT Product Specialist

Desired skills for IT product specialist include:

Programming
PERL
Agile environments and implementing DevOps processes is strongly desired
Both client and server operating systems
Competitor’s solutions
GPC/NAPA’s ecommerce framework and technologies
IT asset management best practices
Industry Project Management practices
Industry store technology solutions
Internet application architectures based upon Java technology

Desired experience for IT product specialist includes:

Must be able to prepare presentation material and be persuasive communicator
Organized and able to run multiple highly complex engineering and architectural efforts simultaneously
A Leader prepared to drive significant change across the organization
Be a liaison with internal and external service and product owners
Gain deep understanding of business pricing requirements, data structures and data models
Be part of an agile scrum team and support the team to technical decompose pricing user stories in the Process Backlog and hand them over to the Execution Backlog

IT Product Specialist Examples

1

IT Product Specialist Job Description

Job Description Example
Our growing company is hiring for an IT product specialist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for IT product specialist
  • Be the pricing point of contact for internal Business and IT stakeholders
  • Develop skill and competency on latest solutions and technologies relevant for internal sales and pricing processes
  • Proactively communicate and collaborate with internal customers to analyze and document requirements and solutions as necessary
  • Serve as the conduit between the customer community and the software development team
  • Participate in training others and creating training materials as needed
  • Participate in support and resolution of production issues as needed
  • Participate in development of solutions using a configurable software product
  • Facilitate discussions and manages conflicts to resolution
  • Identify and analyze areas where standards should be developed and develop standardized processes for shared IT system attributes
  • Develop reports for monitoring of business processes, interfaces and production systems
Qualifications for IT product specialist
  • First records in Cloud implementations preferred (Cloud2Cloud, Cloud2On-premise)
  • Ability to work well in an international, virtual and highly diverse team independently and have a positive self-motivated can-do attitude
  • Solid understanding of networking fundamentals and protocols
  • Test software solutions to ensure that business needs have been met
  • 1+ years' experience in Technical documentation
  • Software knowledge and experience with modification of off the shelf and custom software
2

IT Product Specialist Job Description

Job Description Example
Our growing company is hiring for an IT product specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for IT product specialist
  • Builds and maintains close relationships with business teams to assist in defining business requirements
  • Evaluate and rapid prototype solutions that meet business requirements in the Windchill PLM system
  • Author and own the Functional Data Model and Functional Design Specification
  • Coordinates technical team including developers, system administrators, contractors and other analysts in the delivery of solutions
  • Manage batch workload in Production Control for both mainframe and client server applications
  • Clear and effective written and verbal communication skills are required
  • Efficient use of system tools
  • Assist to define and execute market development plan for Patient Monitoring IT solutions in Connected Care Solutions and achieve business AOP for China
  • Identify market insight and partner with other function to execute market research
  • Lead product pre-market registration process with RA team
Qualifications for IT product specialist
  • Shop floor or Design Engineering experience will be accepted in lieu of PLM solution experience
  • Drive new product introduction process with field marketing team
  • Lead to initialize and organize national marketing activities
  • Support presales support team with professional product knowledge
  • Develop and delivery product training to internal sales and presales team
  • Minimum 5 years of in healthcare or IT business
3

IT Product Specialist Job Description

Job Description Example
Our company is looking to fill the role of IT product specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for IT product specialist
  • Provide second level diagnosis and troubleshooting in relation to incidents resulting from IFCS as per customers’ contractual SLA(s)
  • Provide or facilitate incident fixes, including service request testing and release
  • Provide impact assessments for new work requests including evaluations of design/build/test effort
  • Provide recommendations for product enhancement or service improvement
  • Daily maintenance of IFCS by performing daily checks
  • Some business analysis work required from Project Managers or Business Analyst team
  • Production fix code migration
  • Operational governance checkpoint for all production code
  • Execution of all production code into production
  • Participate in continual production code deployment efforts
Qualifications for IT product specialist
  • Provide application support monitoring
  • Proven ability with SQL and MS Office tools
  • Knowledge of Service Now and Jira ITSM tooling
  • Control M and Scheduling awareness
  • ITIL understanding (Incident/Problem & Change)
  • IT security awareness (InfoSec) and how it applies to data
4

IT Product Specialist Job Description

Job Description Example
Our company is searching for experienced candidates for the position of IT product specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for IT product specialist
  • Create and maintain product specification documents that describe in detail how those systems should be represented in software
  • Use the specification documents to accurately load and configure product data including pricing, part numbers, descriptions and fabrication information
  • Design test cases, including the creation of CAD drawings, which rigorously validate the integrity of the loaded data against the specification
  • Check the configured products to ensure accurate bills of material, including costing and pricing, for a wide variety of test models
  • Provide product-specific training to customer service representatives regarding the configuration and quotation of the systems supported by the estimating software
  • Troubleshoot configuration errors within the software and provide tested, documented solutions to the problems
  • Act as tier 2-3 support for engineering questions regarding configured systems
  • Take ownership of customer and partner issues through resolution and provide technical support to our customers and partners via phone, email and other support channels as required
  • A self-driven role to provide superior customer service for IT based products within Mortara customer base
  • Evaluate complex problems, collect data, establish facts, and accurately document detailed information about issues identified, troubleshooting steps, and problem resolution
Qualifications for IT product specialist
  • A customer centric approach to resolution of IT application related issues
  • A commitment to accuracy, quality and peer review
  • Ability to quickly find the root cause of any issue and efficiently pass onto the respective resolving party to ensure SLA compliance
  • Ability to anticipate risks and issues and take positive action to minimize the probability and impact
  • Ability to understand clients’ needs and priorities in a wider business context
  • Ability to handle difficult situations if they arise
5

IT Product Specialist Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of IT product specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for IT product specialist
  • Provide prompt and accurate feedback of issues status to customers and partners
  • Improves customer satisfaction by quickly responding to issues, providing regular and informed updates, and resolving issues with a sense of urgency
  • Escalates, owns, and drives the resolution of issues through the appropriate channels and team members utilizing professional communication skills
  • Drafts and updates technical documentation, reference material, and service manuals for use by internal staff and external customers
  • Provides customer feedback for future development or enhancement of Mortara IT Solutions product line
  • Assists in collaborative troubleshooting, lending expertise to other Mortara service teams as needed
  • Ability to be in an on-call rotation and work extended hours on occasion to resolve issues experienced by customers
  • Work directly with a project team to design, implement, and support a SUSE Linux SAP HAHA environment
  • Perform routine monitoring of infrastructure health and proactively develop solution to ensure system stability
  • Manages multiple vendors to develop standards and configurations for server and storage infrastructure
Qualifications for IT product specialist
  • Ability to present complex information to audiences in a professional manner
  • Familiarity with an IT application service environment with a proven ability to manage multiple tasks concurrently
  • Well balanced and calm under pressure
  • An open and enquiring mind and thirst for information
  • Associate's Degree in related field or equivalent technical experience
  • Strong knowledge of Windows server and workstation platforms

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