Commercial Operations Specialist Resume Samples

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K Vandervort

Keegan

Vandervort

5809 Miller Trace

Phoenix

+1 (555) 411 2618

5809 Miller Trace

Phoenix

Phone

p +1 (555) 411 2618

Experience Experience

Los Angeles, CA

Commercial Operations Specialist

Los Angeles, CA

Cronin, Quigley and Mayert

Los Angeles, CA

Commercial Operations Specialist

Reconciling inventory and performing yearly audits/cycle counts
Meeting departmental goals for total and aged inventory levels as designated by management
Work closely with the Technology team to ensure that technical assessments are completed on time and with rigour to ensure the safe passage of PII tools through the customer’s pipeline
Working with the logistics group to manage movement of inventory
Working with the Commercial Operations COE, continuously simplify and refine the proposal processes with special emphasis on Lean opportunities for improvement
Work closely with the Operations team to ensure that cost estimates fully reflect the entire scope of work and key assumptions within each bid. Frequent reviews with project managers upon project closure to reconcile estimated to actual costs
Work closely with Sales and Project managers to support the region’s bidding & risk management strategies to increase “Speed to yes” and improve win rates for the region

Dallas, TX

Service Commercial Operations Specialist

Dallas, TX

Fisher, MacGyver and Christiansen

Dallas, TX

Service Commercial Operations Specialist

Work within all related systems Legacy and Support Central to manage and complete all work
Effectively manage and prioritize various projects with minimal supervision
Handle all types of work submitted into the department whether multi-vendor or core GE product based offerings
Provide support for timely resolution of customer invoicing disputes in coordination with Service Sales and field service teams
Work closely with field service sales and service, service marketing, and commercial solutions to resolve technical and process-related issues
Manages contract renewal including price indexation with public customers
Follow QA processes including proper archiving of Contract and Non contract documentation (proposal, signed contract, SR, invoice …)

present

Houston, TX

Commercial Operations Specialist North West Africa

Houston, TX

Schowalter Inc

present

Houston, TX

Commercial Operations Specialist North West Africa

present

Proven success in commercial proposal development and execution
Management of various internal and external stakeholders
High work standard and quality
Initiative, self-confidence, presence and self-assurance
Ensures adherence to Policy 5.0/6.0 (“R”)
Keep track and record Tender and RFP opportunities and publications
Organizes and leads deal review & decision meetings to ensure that technical and commercial risks are addressed and incorporated in our offers

Education Education

Bachelor’s Degree in Business Administration

University of Pittsburgh

Bachelor’s Degree in Business Administration

Skills Skills

Strong attention to detail and organization, and ability to trouble shoot issues and problem solve all types of occurrences
Comfortable working in a fast-paced, deadline driven environment. Able to multi-task and set priorities to ensure completion of daily responsibilities
Excellent attendance/dependability
Strong attention to detail and accuracy
Fully bilingual in English/Spanish, knowledge of Portuguese is desirable
Ability to multitask and adaptability to work under uncertain changes
Proficiency in MS applications and Outlook and ability to understand various computer-generated reports
Strong knowledge of computer programs and Information Systems databases
Multi-task capable; adaptable to frequent change
Strong documentation skills, with a high attention to accuracy & detail

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Commercial Operations Specialist Resume Examples & Samples

5% 5. Month End Tasks – Work with SPT Finance department to perform Month End reconciliations per market prior to Invoice Runs
5% 6. Coordinate Creation of new Clients with Finance Department – Coordinate with Sales Rep and SPT Finance department on the creation of new advertisers and agencies in the system and receive notification of client’s creditworthiness
5% 7. Special Client Requests – Collaborate with Commercial Log Coordinators to ensure that special spot placement requests are fulfilled
5% 8. Implementation of Changing Priority Tokens per client – Ensure that each client has the correct Priority Token assigned to each spot ordered. Update contracts quarterly as Priority Tokens change
5% 9. Monitor fulfillment of Client Sponsors packages for Original Productions
Knowledge of the Television Operations as well the Latin American Market
Fully bilingual in English/Spanish, knowledge of Portuguese is desirable
Excellent communication skills in writing and editing
Ability to communicate and maintain key relationships with internal and external clients
Strong attention to detail and organization, and ability to trouble shoot issues and problem solve all types of occurrences
Ability to multitask and adaptability to work under uncertain changes
Proficiency in MS applications and Outlook and ability to understand various computer-generated reports
Ability to work under tight deadlines and prioritize various tasks as well as work in a multicultural environment
2+ years of experience in Commercial/On Air Operations
2+ years of Entertainment Industry experience is preferred (TV, Media, Entertainment)
Sony Pictures - FL - Miami

Commercial Operations Specialist Resume Examples & Samples

Set up and implement operation mechanism and policies
Build up processes & database to generate management reports, provide monthly win/loss report and quarterly performance dashboard for business requirement
Monitor pricing policy carrying out and training
Set up or customize e-platform to meet business requirements and conduct operation related trainings to sales team
3+ years related working experience
Excellent communication skill; ability to interact effectively with people from different functions
Proficient at Microsoft Office software such as Excel, Word, PowerPoint etc
Sales operation experience in multi-national company is preferred
Dealer management background is a plus

Commercial Operations Specialist Resume Examples & Samples

Set up and maintain sales operations processes and policies. Generate order and sales forecast and analysis reports
Set up processes & database to collect local market and customer data and generate management reports
Coordinate all activities related to generating NPS scores and follow up on customer hot sheets
Act as a cross-functional coordinator to resolve customer issues & complaints arising from NPS interviews
Set up a process to capture & track contract changes in the system: cost/order change & concession
Base cost and OVC management
T&L budget control: allocation, tracking and report out
OVC (vendor items, Pass due, pending acceptance etc.)
3+ years experience in Sales/Services and/or Operations roles
Excellent written and verbal communication skills, exhibits the ability to interact effectively with various types of people
Proficient at PC office software such as excel, word, PowerPoint etc
Detail oriented, commitment to deliver the results
Good English capability in both spoken and written
Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE Healthcare HIPAA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int’l Law is broken
Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int’l Law is broken
Identify and report any quality or compliance concerns and take immediate corrective action as required
Trade and finance background is preferred
Flexibility, good negotiation skills

Commercial Operations Specialist Resume Examples & Samples

Responsible for driving the overall execution of the GEHC customer service contract and warranty loading into all applicable processes including additions, deletes and modifications to existing contracts. This may include field communications and verification along with contract submission pre-work
Work closely with field service sales and service, service marketing, and commercial solutions to resolve technical and process-related issues
Ensure prompt customer support for all contract and non contract administrative related questions
Manages contract renewal including price indexation with public customers
High School diploma/GED
Associates degree in Business Administration, Finance, Marketing or related discipline and at least 1 year of customer service experience or a High School diploma/GED and 5 or more years of customer service experience
High Proficiency in Microsoft Office Suite products (Word, Outlook, Excel, Access)
A minimum 2 years experience working with Microsoft Excel
Ability to communicate using local language
Strong focus on customer care and satisfaction
Demonstrated ability to work under pressure and to meet deadlines and commitments
Excellent organizational, project management and time management skills, including multi-taking and ability to prioritize and meet deadlines, follow up and attention to detail. Adaptable to multiple requests and daily changes
Ability to interact effectively with all levels of a matrix organization, both internally and with external customers
Dependable: Being reliable, responsible, dedicated, committed, and fulfilling obligations
Adaptable/Flexible: Being open to change (positive or negative) in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations in a high paced environment with changing needs
Basic understanding of ITO processes
Basic understanding of technical/medical equipment and services, preferred knowledge in applicable specific GE Healthcare care areas desired

Commercial Operations Specialist North West Africa Resume Examples & Samples

Keep track and record Tender and RFP opportunities and publications
Organizes and leads deal review & decision meetings to ensure that technical and commercial risks are addressed and incorporated in our offers
Ensures adherence to Policy 5.0/6.0 (“R”)
Strong business acumen and 5 years’ experience in Sales/Services/Commercial/Financial roles
Proven success in commercial proposal development and execution
Fluent in French & English with excellent written and verbal communication skills
Exhibits the ability to interact effectively with various types of people with ability to articulate & build convincing arguments internally and externally
Solid financial & business knowledge and understanding
High work standard and quality
Action and results oriented
Prior experience with ITO process execution within the healthcare environment
Management of various internal and external stakeholders
Initiative, self-confidence, presence and self-assurance

Commercial Operations Specialist Resume Examples & Samples

Two to three years of experience in regulatory compliance activities
Thorough knowledge of government and regulatory laws and regulations
Basic knowledge of U.S. Bancorp operations, policies and procedures
Ability to research and manage multiple projects and deadlines simultaneously
Strong presentation skills

Commercial Operations Specialist Resume Examples & Samples

6 years loan servicing experience to include reading notes, functions, and interest calculations
Ability to work independently, multitask and meet deadlines
Effective Verbal and written communication skills
Problem solving/analytical skills
Strong PC skills in various software applications

Commercial Operations Specialist Resume Examples & Samples

Generate weekly order forecasts and do deep-dive analysis for variance validation, and communicate with relevant functions for improvements
Strategically push and monitor ITO progress from opportunity creation, margin approval, to order generation
Facilitate sales weekly review and update order summary
Periodically update payment collection status and follow-up
Verify tender compliance terms regarding each bidding
Drive SFDC adoption for enhanced visibility
Further transactional data collection, analysis and reporting from multiple perspectives
Handle MSA contract invoice application in EPOP system to ensure financial results
Create Local catalogues in MYPRODUCT system
Support other commercial projects related to achieve business growth and improve productivity
Build nice team atmosphere via good communication and regular mechanism
Bachelor Degree or above
3+ years related working experience is a must
Excellent communication skill and analytical capability

Commercial Operations Specialist Resume Examples & Samples

Ensures that a customer purchase order submitted to Philips is documented, compliant with established business controls and is entered as a booked order in a timely manner
Reviews Purchase Orders for compliance with Philips terms, policies and contractual agreements
Processes orders on the Integrated Client (SAP or Siebel) system, ensuring proper configuration, sales quota management assignment, and appropriate order history as it pertains to the integrity of the order
Acts as liaison between internal and external clients for the life of the order from quote to cash
Participates and follows through in the resolution of all collection issues relating to order processing within required timeframe
Effectively sets priorities in order to meet commitments and established departmental goals
Ensures established processes are followed
Maintains complete and accurate order files
Complies with Quality Standards and Philips’ standards of business conduct
Supplies support and information to other departments within the Customer Fulfillment Center
Ability to think “outside the box” for customer satisfaction and escalation issues is highly preferable
Solid organizational skills
Strong documentation skills with attention to detail
Highly responsive and adaptable to changing business requirements
Teamwork is embraced and highly regarded
Ability to multi-task in a fast paced environment
Positive, self-starting and forward thinking
Knowledge of Siebel and SAP are preferable
Basic PC knowledge (e-mail, Excel, Word, Adobe, etc.)
Bachelor’s degree or equivalent work experience is preferred

Commercial Operations Specialist Resume Examples & Samples

Demo Sell Through
Meeting departmental goals for total and aged inventory levels as designated by management
Inventory Analysis required for reporting of inventory levels and other related metrics as assigned by management
Utilization Analysis required for making suggestions for purchase and removal of inventory within assigned inventory storage locations
Ensuring that inventory is moved properly from one location to the next
Working with the logistics group to manage movement of inventory
Reconciling inventory and performing yearly audits/cycle counts
May be responsible for ensuring appropriate equipment and support is available to 3rd party Logistics providers
Manage the return and/or service of broken/defective equipment
May assist with National Tradeshow equipment needs
One to four years of Inventory Control/Management related experience
Two years business systems experience (ex: SAP/ ERP systems, MS Office, Siebel) & Quality Management systems (ICS Control, SOX etc.) preferred
Strong MS Office reporting skills
Possess excellent verbal and written communication skills. Must be able to clearly communicate with both internal and external customers
Possess strong presentation skills
LEAN Methodology experience is preferred with an emphasis on being a LEAN Practitioner
Ability to think critically, “outside the box”, for customer satisfaction and resolution &/or escalation of issues
Comfortable working in a fast-paced, deadline driven environment. Able to manage multiple tasks and set priorities to ensure completion of daily responsibilities and assigned workload
Positive, self-starting, flexible and forward-thinking individual with strong organizational skills who can work both independently and in a team environment
Extremely responsive and adaptable to changing business requirements. Highly resilient
Strong documentation skills, with a high attention to accuracy & detail
Procedure creation and enhancement experience
May be required to work overtime, based on business &/or departmental needs
All work must comply with Philips quality standards and Philips standards of business conduct, ensuring all established processes are followed or maintained
Teamwork is embraced and highly regarded. The ability to work in a fast paced environment is a must along with being able to communicate well between team members, departments & or cross functionally

Commercial Operations Specialist Resume Examples & Samples

Excellent verbal, written, and communication skills
Proficient in the soft skills necessary to be conduct effective customer communications
Proven leadership and effective decision-making capabilities
Negotiation skills/experience
Ability to monitor and manages critical path elements of consolidated projects
Ability to manage all aspects of customer service, customer satisfaction, and contractual commitments
Experience managing revenue and cost generating activities
Excellent analytical and communication skills with the ability to communicate with colleagues and customers at all levels

Commercial Operations Specialist Resume Examples & Samples

This position is responsible for order integrity and timely communication with internal and external customers to resolve any order intake issues. Below are some of the main job functions
Ability to apply critical/“outside the box” thinking for customer satisfaction and escalation issues
Ability to multi-task/consistently re-prioritize in a fast paced environment

Service Commercial Operations Specialist Resume Examples & Samples

Ensure first class service quotations/contract process execution on customer service contracts; install base data entry and data quality for assigned area
Ensure timely and accurate billing of customers for contract and non-contract services
Ensure quality and integrity of the customer quotations/contracts as they are entered into the system
Act as liaison/partner with Service Sales, Field Service and Customers to meet commitments and resolve issues related to invoicing and contract administration
Responsible for driving the overall execution of the GEHC customer quoting processes (meeting customer criteria, valid pricing models, revisions, compliance with international and local trade rules and requirements) including facilitating customer and opportunity creation on salesforce.com and other commercial process tools(e-SPC, NCR WF, etc..)
Responsible for driving the overall execution of the GEHC customer service contract loading into all applicable processes including additions, deletes and modifications to existing contracts. This may include field communications and verification along with contract submission pre-work
Act as key contact and liaison for internal (Sales, Service, Marketing, Finance, Engineering, Logistics, etc.) and corresponding external customers (direct and/or dealers) to ensure on time, high quality quote processing/order fulfillment, contemporary processing of customer related work and customer satisfaction
Responsible for timely and accurate billing of customers for contract and non-contract services
Work within all related systems Legacy and Support Central to manage and complete all work
Handle all types of work submitted into the department whether multi-vendor or core GE product based offerings
Maintain Install database accuracy by supporting field team and external customers via phone and email
Provide support for timely resolution of customer invoicing disputes in coordination with Service Sales and field service teams
Follow QA processes including proper archiving of Contract and Non contract documentation (proposal, signed contract, SR, invoice …)
Complete all planned Quality & Compliance training within the defined deadlines
Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE Healthcare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int’l and/or local Law is broken
Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int’l and/or local Law is broken
Ownership of contract entry quality to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs
BA or BS degree preferred
Highly motivated goal-oriented self-starter with ability to work autonomously and as part of a team, takes initiative to make things happen, identifies what needs to be done and does it
Excellent interpersonal skills - strong verbal and written communication skills
High Integrity: Accepting and adhering to high ethical, moral, and personal values in decisions, communications, actions, and when dealing with others
Experience with quotation and contract systems tools (such as MUST, eOM, Oracle, Cognos, etc.)
An understanding of Lean Six Sigma

Commercial Operations Specialist Resume Examples & Samples

Entry Level
Strong typing skills, business appropriate email writing, accuracy
Attention to accuracy
Written communication skills

Commercial Operations Specialist Resume Examples & Samples

1 to 3 years’ experience in Lending or Loan Servicing preferred
Strong skills for PC’s, Outlook, Microsoft Word and Excel. AFS experience preferable
Knowledge of commercial loans. AFS experience a plus
Excellent customer service skills – both written & verbal
Detail oriented and focused on accuracy
Ability to work independently. Ability to be flexible. Ability to be a team player
Ability to understand and follow policy and procedures

Commercial Operations Specialist Resume Examples & Samples

Owns the Com-Ops process ensuring development of a consistent Com- Ops function throughout the region (Proposal generation, T&Cs, compliance with policy 5.0, deal closure)
Leads R1 & Deal strategy reviews (DSR) for services deals
Responsible for ITO metrics (cycle time, R review quality) for commercial operations regionally
Owns ITO process across the Services business regionally, the strategy development process, proposal generation, negotiation and deal closing in coordination with the segment and regional team
Interfacing with all functions across region and segments such as Sales, Risk, Legal, Commercial Finance and OTR teams to develop successful commercial strategies and solutions
Working with the Commercial Operations COE, continuously simplify and refine the proposal processes with special emphasis on Lean opportunities for improvement
Language skills: English/Other
Valid driving license
Demonstrated IT skills
Ability to effectively manage time, budget and expense parameters
Being an effective team member
Ability and willingness to work in a range of environments to include but not limited to industrial facilities, manufacturing facilities, and power industry facilities
Ability to communicate and build relationships at all levels of the organization

Commercial Operations Specialist Resume Examples & Samples

Business Degree or equivalent combination of education and or relevant business experience
Two years of Customer Service/Call center related business administration experience
Excellent verbal and written communication skills, must be able to clearly communicate with both internal and external customers
Extremely responsive and adaptable to changing business requirements, highly resilient
May be required to work overtime and/or remotely, based on business &/or departmental needs

Commercial Operations Specialist Resume Examples & Samples

Possess excellent oral and written communication skills. Must be able to clearly communicate with both internal and external customers
Comfortable working in a fast-paced, deadline driven environment. Able to multi-task and set priorities to ensure completion of daily responsibilities
Flexible individual who can work independently and in team environment
Must have a high attention to detail and be well-organized
Experience with SCM systems including Siebel and/or SAP a plus
Ability to work overtime during month /quarter ends

Commercial Operations Specialist Resume Examples & Samples

1-2 years of working experience in a commercial field
Proficient in use of MS Office with speed and accuracy
Time management skills with the ability to work with accuracy and minimum of supervision
Strong business acumen and analytical skills
LEAN or Six Sigma experience
Prior GEHC experience
Understanding of the Field Sales/Service delivery processes
Ability to influence decisions with Service/Sales leaders
Strong knowledge of computer programs and Information Systems databases
Excellent facilitation skills
Demonstrated GE Leadership Values, Growth Traits, and GE Beliefs

Commercial Operations Specialist Resume Examples & Samples

1 Year of experience in a similar role
AA Degree with 1 yr. of experience or Bachelor’s degree
High level of product knowledge across assigned business lines – demonstrated ability to explain product offerings appropriate to budget requirements
Demonstrated ability to consistently achieve productivity targets
Excellent time management and organizational skills
Advanced knowledge of the Windows Environment
Ability to self-motivate and follow a task to completion
Excellent attendance/dependability

Commercial Operations Specialist Resume Examples & Samples

1-3 years experience in Lending or Loan Servicing preferred
Proficiency with PC’s – Excel, Word, Outlook. AFS helpful
Understanding of loans – how payments are amortized
Detail oriented with strong organization skills
Ability to work independently. Ability to be a team player. Ability to be flexible
Analytical skills, customer service skills and excellent written and verbal communication skills

Commercial Operations Specialist Resume Examples & Samples

Pricing entry into Sales Force (SFDC) or other Eco-system Tool (e.g., SAP); working with sales & customer service to ensure prices are available timely for orders
Rebate and commission management; including quarterly SOX reconciliation
Contract administration & audit via CCMS
Rail car detention administration
Ensure SOX documentation exists for pricing approval validation
Some reporting (e.g., pricing) as requested by account managers
Quote management: track, respond, & follow-up for new and existing products
Provide 1st level “Lead Vetting” - analyzing “future” customer potential and route to responsible account representatives
ISO and TS knowledge and compliance
Working knowledge of SAP (e.g., SD module preferred)
Knowledge of Salesforce (SFDC), CCMS (Contract Management Systems)
Strong accounting understanding. Experience with reconciling and analysing data
Multi-task capable; adaptable to frequent change
Strong interpersonal and communication skills
Commercial and Supply Chain Process knowledge
Positive attitude, friendly, empathy
Proven troubleshooting/problem solving skills
5 or more years

Commercial Operations Specialist Resume Examples & Samples

Drive the overall execution of the GEHC customer service contract loading into all applicable processes including additions, deletes and modifications to existing contracts
Work with permanent circulation of documents
Responsible for timely and accurate quoting, billing and invoicing of customers for contract (including Point of Sale service contracts) and non-contract services
Work within all related systems Legacy and Applications to manage and complete all work
Effectively participates and prioritize various projects with minimal supervision
Degree in business or related field of study with
Minimum 2 years’ experience

Commercial Operations Specialist Resume Examples & Samples

Set up and update sales operation processes and policies
Set up or customize e-platform to meet business requirements
Build up scorecards for sales and dealer measurement
Compile sales handbook
Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE Healthcare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int’l Law is broken
2+ years related working experience

Commercial Operations Specialist Resume Examples & Samples

Manage all aspects of bid preparation efforts in accordance with the PII business rules & ITO processes (from enquiry to handover) and liaise with regional leadership on bid related matters
Work with the Sales team and Project Managers to facilitate deal and risk reviews to avoid unknown, un-quantified risks during the bid preparation phases
Ensure all pertinent bid related data for the region is accurately entered into PII’s database in a timely manner
Work closely with Sales and Project managers to support the region’s bidding & risk management strategies to increase “Speed to yes” and improve win rates for the region
Develop a strong understanding of the key ITO processes and systems and contribute to process simplification efforts to reduce cycle time, improve service quality and reduce costs
Develop strong working partnerships with other functions (Legal, Finance, Applications, etc.) to enable effective communication, on-time responses, improved information flow to help shape winning and profitable bids
Work closely with the Operations team to ensure that cost estimates fully reflect the entire scope of work and key assumptions within each bid. Frequent reviews with project managers upon project closure to reconcile estimated to actual costs
Work closely with the Technology team to ensure that technical assessments are completed on time and with rigour to ensure the safe passage of PII tools through the customer’s pipeline
Ensure compliance with all corporate commercial practices and standards
Deal Machine or similar CRM tool expertise
Paralegal / legal experiences