Commercial Cards Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the commercial cards job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

A Stamm

Adalberto

Stamm

9557 Leola Turnpike

Phoenix

+1 (555) 700 2393

9557 Leola Turnpike

Phoenix

Phone

p +1 (555) 700 2393

Experience Experience

Los Angeles, CA

Commercial Cards

Los Angeles, CA

Windler, Kiehn and Zieme

Los Angeles, CA

Commercial Cards

Create opportunities for proactive program improvement in concert with Account Management and other functional areas
Identify areas to cross and up-sell further products / solutions to existing clients and work with the internal stakeholders to develop leads
Identify areas to cross sell cards products / solutions to existing clients and work with the Citi teams to develop these leads
Practice effective continuous process improvement across Operations and with our clients to reduce errors, bottlenecks and ultimately costs
Establish relationships with key stakeholders within and outside the region
Undertake regular Service Reviews with clients, identifying opportunities for improvement and owning the resolution of any resulting issues
Assist the Call Centre and Back Office functions with day-to-day cardholder problem resolution — very little direct contact with cardholders

Houston, TX

Commercial Cards Operations Manager

Houston, TX

Cole, Kreiger and Heidenreich

Houston, TX

Commercial Cards Operations Manager

CTA Process management and governance of the Operations Team supporting the process
Represent CTA team in operational and technical initiatives
File Delivery Process management and governance of the Operations Team supporting the process
Managing the file set up process with special focus on end to end management of large client projects
Ensure governance of Operational processes related to the changes implemented
Ensuring process changes follows the structured Process Change Bulletin process to be added to the Operations Process Notes
Support Operational Risk and Controls Reviews with the team on the floor on trending MCAs, KPIs and KRIs

present

Houston, TX

Client Account Specialist Manager Commercial Cards

Houston, TX

Ebert, Langworth and Howell

present

Houston, TX

Client Account Specialist Manager Commercial Cards

present

Build strong working relationships with Relationship Managers, Sales Managers, Products Managers and other internal stakeholders
Evaluate service, operational and product processes to make recommendations for improved product performance
Identify areas to cross and up-sell further products/solutions to existing clients and work with the internal stakeholders to develop leads
Work with product and operations to implement process improvements to reduce errors, bottlenecks and ultimately costs
Keep abreast of new products and services within Citi and proactively provide solutions to clients
Maintain existing revenue and assist to identify new revenue opportunities within the portfolio
Provide regular summary MIS for discussion with the client (cards, spend, transaction analysis) at above review meetings

Education Education

Bachelor’s Degree in Finance

Adelphi University

Bachelor’s Degree in Finance

Skills Skills

Excellent communication skills & ability to communicate at all levels
Excellent communication skills and ability to communicate at all levels
Ability to write effective business case submissions
Highly numerate
Strong MS Office and system skills
Strong people skills
Highly articulate, with influential verbal skills and precise written skills
Ability to influence
Highly fluent in English, French and German
Excellent written and oral communication skills

Create a Resume in Minutes

2 Commercial Cards resume templates

Read our complete resume writing guides

Senior Product Manager, Commercial Cards Resume Examples & Samples

Drive product strategy and roadmap development, inclusive of gaining cross-functional senior stakeholder buy in
Lead cross-functional regional teams on specific product enhancement and/or product development initiatives
Oversee operations and product controls; own and drive forward specific initiatives to strengthen our operating model, including in Rewards and card benefits
Oversee product development activities from a business perspective to ensure quality, on time and within budget product delivery
Work collaboratively to evolve our servicing, operations and implementations models and discipline
At least 7 years of experience in at least two the following: product development, product management or product strategy
Experienced at large-scale and high quality product development and execution
In-depth knowledge of the Cards business
Demonstrated ability to drive projects forward in a complex matrix organization as well as with internal and external partners and across geographies in a collaborative manner
High-energy with the ability to adapt to a fast paced and changing environment
Strategic, global thinker
Graduate degree preferred
Experience with commercial travel card programs and/or card rewards programs and/or card benefits is a strong plus

Commercial Cards BB Product Manager Resume Examples & Samples

Help to define the B2B Commercial Cards Product Strategy
End-to-end management of Citi’s B2B cards offering including Purchasing cards, Virtual Card Accounts, Meetings Cards and Department Cards including coordination with internal and external partners
Manage, maximise and track P&L
Execute on annual plan and mid-year forecast and track vs actuals
Analyse customer and product profitability and position in the market for the B2B cards products
Set and review unit cost targets, pricing and contract terms
Sales and presentation support
Execute technical tool and interface demos for clients and internal training
Knowledge of the P2P and Procurement process a plus
Good understanding of the EMEA cards market
Highly articulate, with influential verbal skills and precise written skills
Strong MS Office, Excel and system skills
Analytical & methodical approach
Ability to deliver technical demos
Package the product according to market dynamics
Work across functional areas/regions
Desirable; Degree or Post graduate degree in Business

Commercial Cards Product Manager Resume Examples & Samples

The Due diligence and business case generation for any potential new country expansions
Main business contact for any new country expansions
Regulatory requirements adherence across multiple countries and multiple regulatory bodies
Own the internal compliance documentation
Liability waiver insurance relationship management
Own the Association (Visa/MasterCard) setup
Understand the product regulatory environment and ensure compliance
Formulate the product packaging, development, positioning and distribution strategy
Manage partner and strategic business relationships
Responsible for portfolio risk management through control of client credit lines
Prior experience of the card payments industry preferred
Knowledge of the regulatory environment in EMEA a plus
Good understanding or knowledge of file delivery and technology is an advantage
Risk management background helpful
Excellent Presentation & Communication Skills
Effectively prioritise time & manage deadlines
Manage multiple projects to ensure agreed delivery timelines are met

Commercial Cards Resume Examples & Samples

Client access and alignment with coverage teams including direct client interaction with the largest global, multi-national organizations and public sector entities
Insight into key functional teams, including Risk, Operations, Client Delivery and Product Development
B.A./B.S. Degree required. MBA valued
Excellent written and verbal communication skills, including presentation skills and presentation documents (PowerPoint)
People management skills

Gcg-account Development Manager CPP Commercial Cards Resume Examples & Samples

Degree holder from a recognized university
Alternatively, a person with suitable experience from related industries (e.g., hotel, travel agencies, etc.)
Good interpersonal and communication skills, ability to articulate Citi credit card benefits (e.g., Gourmet Pleasures, Rewards program, etc.)

Tts-regional Commercial Cards Sales Lead Resume Examples & Samples

Strategy – Develop Commercial Cards sales strategies for the region, in conjunction with global and regional partners including: Client Sales Region & Sector Heads; Global Cards Sales Head; and Regional Commercial Cards Product Management partners. Support, drive and execute the global Commercial Cards product, market, and sales strategy within the region
Sales Management – Develop a robust Commercial Cards Sales and Account Management organization geared towards Industry leading client acquisition, cross-sell and retention. Ensure sales goals and account management plans are in place and managed against. Ensure the regional Commercial Cards sales people work as a team regionally and on all global deals
Market Presence – Be an ambassador and evangelist for Citi Commercial Cards in the region with clients, partners, and industry forums to continue to drive Citi’s recognition as the largest and best global commercial cards provider. Maintain leading edge expertise of the industry and regional competitive environment
Ownership and Leadership – Act as an owner-operator of this business, and strongly influence its strategy and market leadership, as a key business member of the regional and global Commercial Cards sales team. Be the Commercial Cards senior client champion on all major transactions to drive wins, revenue realization and wallet penetration. Drive and participate in all deal reviews
Market Development – Develop a Client focus strategy for all key client segments, for example, Corporates and Public Sector, as well as work with the Client Sales teams to define a specific strategy for emerging market targets. Identify new flows and market plays for the extension of Commercial Cards as a payment channel, with a balanced focus on B2B growth and traditional T&E flows
Ability to act both as an individual contributor who drives sales, as well as a manager of people who can inspire and coach a team
10 years minimum industry sales experience, preferably in the large market sector
Experienced strategic leader able to design innovative client sales growth plans and execute
Able to travel regionally and potentially globally, estimated 40-50% of the time

TTS Commercial Cards Business Analyst Resume Examples & Samples

Analyze, document and make recommendations for changes to existing or new business processes to senior management or external clients
Lead short and long-term projects
Serve as a liaison with vendors and the technology organization for issues of technology builds or technology support
Draft Business Requirements documents as needed for the projects
Make decisions on behalf of the business for projects and issues
Investigate system related issues and identify solutions with internal teams and vendor
Lead the testing of new features/functions
Coordinate with training any updates or new training that needs to occur in support of the projects
Lead process redesign reviews and initiatives
May have responsibility for direct client contact
Travel possible – maximum 10%
Project support as assigned working with Project Managers in SME capacity to implement new project requests
Analyze project requests or proposals and make recommendations for changes or enhancements to make more efficient or change to work more effectively with existing code
For issues, initiatives, or process changes, maintain communication lines with all interested parties to keep them informed and to escalate appropriately
Work with new clients, technology, and internal teams to establish robust payment methods using industry standards (NACHA, EDI, etc.)
Assist clients by identifying and solving payment related issues (file formatting, missing/incorrect data) – may include navigating TSYS (TS1), SAR reports, databases, and datasets
Work with global partners to evaluate best practices and implement global solutions
Maintain documentation and client guides which include standard and acceptable payment protocols
Have a developed working knowledge of the business and the upstream and downstream influences; understanding of the needs of the client
Develop business requirements for technology solutions, develop UAT scripts, perform testing, launch and train staff on internal system enhancements
Learn various aspects of existing systems and technology to help maintain compliance related updates and information related to systems
Understanding of payment processes and technology for US and Canada
Knowledge of file transmissions and protocols (SFTP, Secure NDM, CitiSFT, triggers, etc.)
Fully understand and implement Citigroup’s values: Responsibility to our clients, to each other and to our franchise
Ability to work non-standard business hours as determined by the business needs
3-5 years of experience in relevant field
Proficient in Windows, MS Project, and MS Office Suite
Past experience interacting with corporate and government clients, senior management
3 years minimum TSYS TS1/TS2 application knowledge and experience (preferred)
Familiarity with reporting tools such as CCAS and CCRS (preferred)

Product Manager Commercial Cards Australia & New Zealand Resume Examples & Samples

Oversight and ownership of the end-to-end processes including Sales, Implementation, and backend Operations related to the commercial cards products
Liaise with regional and global teams on new product developments
Provide pricing approvals, monitor the product P&L and achieve financial goals of the commercial cards product portfolio
Perform regular product, MIS and regulatory reporting (internal and external)
Disseminate product knowledge and provide training to all TTS staff and coverage colleagues
Act as the VRM for key vendor relationships
Perform portfolio analysis and understand client profiles
Good understanding of TTS products, particularly cards or merchant acquiring
Sound knowledge of clearing systems and banking platforms
Track record of product or client management disciplines
Drive for outcome and focus on execution
Strong work ethic, positive attitude and strive for continuous self-improvement
Excellent presentation, communication and analytical skills
Ability to prioritise and work under pressure
Organisation savvy and professionalism

Team Manager, Commercial Cards Service Resume Examples & Samples

Gain sufficient knowledge on Commercial Cards product features, operational and technology aspects and clients
Acquire expertise on complete workflow of inquiry life cycle, teams involved, and their inter dependencies
Perform day to day monitoring of inquiries handling workflows, for PA inquiries received via email and phone, and focused on delivering service excellence, owning client issues to resolution
Ensure that the procedures for inquiry handling are well documented
Ensure that adequate staff coverage is available at all times to manage the daily processes and call volumes
Deliver high quality responses to clients, meeting or exceeding pre-agreed SLAs
Track and manage outstanding client issues to ensure a timely resolution
Analyze any escalated issues and determine the appropriate solution by communicating with internal partners and external clients to resolve the problems in a timely manner
Review and analyze procedures for more efficient and cost effective ways of handling the workflow
Communicate and coordinate changes in policy and procedures that affect other departments
Provide coaching and training to build an efficient and knowledgeable team
Escalate issues to next level of support when necessary
University Degree in Finance or Administration
At least 5 years of banking experience in managing Client Service in Transaction Services and/or Corporate Banking
Experience with Commercial Cards products
Experience in delivering client service functions to large client base
Experience in working in a matrix organization
Track record in process improvements and project leadership
Strong Client and Goals Orientation
Strong Written and Verbal Communication
Strong Adaptability / Flexibility skills
Good Analysis / Judgment
Good Team Player with Management Abilities
Able to work under pressure and meet tight deadlines
Strong interpersonal skills, ability to resolve conflicts
Computer proficiency to include Word, Excel, PowerPoint and Call Management System

Gcg-sales Manager, Commercial Cards Resume Examples & Samples

Ensure all program/campaign leads are exhaust within the stipulated time
Manages sales leads from identification and initial contact through close, carefully tracking and taking action leads across the sales cycle
Conducting research to understand target prospects, setting appointments, listening to customer needs and consultatively offering the most appropriate products and services
Generating new business opportunities from internal and external sources, including existing clients and other channels within the organization and our key external partners
Ensuring all applications are fully and accurately completed and submitted properly, and working with internal teams in New Accounts and Risk Management to provide all relevant information to correctly evaluate and assign lines of credit on new accounts
Support the on-boarding of new customers working with Implementation colleagues
Using online CRM tool to manage leads, maintain detailed information on all appointments and customer feedback (daily)
Tracking and reporting on sales performance including pipeline, acquisition results and market conditions
Keeping up-to-date on products, competition in the financial services space, and relevant developments in target industries (eg, Manufacturing, Trading, F&B etc.)
Building external relationships and creating business development opportunities through referrals
Developing key internal relationships with Credit Operations, Risk Management, Commercial Underwriting, Relationship Managers and Merchant Services
Consultative selling experience (proven track-record of meeting and exceeding sales goals) in a telesales/campaign sales environment
Knowledge of assessing and interpretation of Companies financial statements preferred
Demonstrated strategic ability to link Citibank strategic and financial objectives and customer goals
Ability to build strong internal and external relationships and manage a lead pipeline across the sales cycle
Excellent oral and written communication and relationship building abilities
Ability to influence and negotiate with customers both internally and externally and at all levels
Ability to establish/maintain credibility with customers and partners
Excellent problem solving skills
High levels of initiative, self-motivation and time management
Strong financial and business acumen
Strong Microsoft Word, PowerPoint and Excel skills

Gcg Account Development Manager Commercial Cards Resume Examples & Samples

Reporting to the Head of Account Development, this person will manage a portfolio of 500+ mid-market companies to grow the sales volume
He/she will be the main point of contact with the companies, conduct strategic reviews of the corporate card program and develop product cross-sell plans
At least 3-4 years of corporate cards account management experience
Alternatively, a person with suitable experience from related industries (e.g., hotel, travel agencies etc.)
Good knowledge of commercial card products (T&E card, travel purchasing card, purchasing card, etc.)
Good interpersonal and communication skills and ability to articulate Citi credit card benefits (e.g., Gourmet Pleasures, Reward programs, etc.)
Self-motivated and good team player
Keen interest in learning
Eye for details

Zonal Sales Manager Commercial Cards Resume Examples & Samples

Candidate should have worked in Corporate card & commercial cards business
Candidate should have a proven track record of excellent performance
Candidate should have excellent communication skills & should be presentable
Should be meticulous & have an eye for details
Should have excellent relationship with key stake holders
Candidate must have excellent powerpoint skills
Team Management experience is a must

Latam Reg Tech-tts Commercial Cards Business Analyst Resume Examples & Samples

Act as business analyst for the Product organization by answering business/process related questions. Partner with the business to act as a surrogate and communicate vision for projects/initiatives to Technology teams
Receive business requirements from countries, region and global product heads and assist users in the clarification process of the requirements
Contribute to projects including Business Requirements (BR), Functional Requirements (FR), and Project Change Requests (PCR)
Make recommendations to the business for approval of project documentation, including BR, FR, PRC and any other trace documents
Work as liaison with development areas (Local, Regional, Global)
Responsible for the end to end implementation of the business request in the time committed assuming leadership role within team when needed
Assist Operational areas in all matters related to communications, procedures and training requirements required for a project implementation on Production
Communicate Product updates to the Product, Operations and technology teams through individual and cross functional meetings and written communications
Evaluate existing technology processes and looks for efficiencies and opportunities for improvement
Management of junior Business analysts
Bachelor's degree or equivalent experience
Candidate must have 5+ years of experience in Cards product
Candidate must demonstrate strong understanding of Citi Cards products policy, procedures, and computer systems. Note: Knowledge of ECS, Citimanager, CCRS and GDR is a plus
Excellent leadership, communication, planning, analytical, people management, and problem solving skills

Director, Commercial Cards Resume Examples & Samples

Lead the further development of Visa’s Commercial Products offering including training issuer product and sales teams, delivering targeted issuer campaigns, share best practices in portfolio and campaign management with issuers, further develop Visa’s brand position and key differentiators in the marketplace, while maintaining close links with International and Global subject matter experts
Develop small business products capability in Indonesia through analysis, market research, portfolio development and product lifecycle management
Liaise with 5 major and approximately 10 minor Commercial Product issuers on portfolio development and product lifecycle management
Manage the interaction between Visa sales and commercial clients in deal positioning, compliance to contracts and fulfillment of product implementations for clients
Co-ordinate and manage key marketing activities including management of Visa Commercial Offers (VCO), Visa MICE initiatives and participate in trade events and conferences held throughout the year

Latam TTS Client Operations Commercial Cards Regional Business Analyst Resume Examples & Samples

Work closely with the Latam TTS Client Operations Commercial cards Team, in supporting project management and metrics for the TTS Client Operations team in Latam
Support and collaborate all administrative affairs of the Commercial Card organization
Serve as a supporting coordinator in process improvement, performance reviews and analysis
Contribute to a strong organization and culture leveraging all available resources to highlight and follow up on critical issues related with the regional business office responsibility
Support in collecting key metrics/MIS analysis processes for the Regional TTS Client Operations Business Office Head
Work with partners across the organization (Leadership team, business managers, fraud managers and Service Managers) to execute business initiatives (e.g. business planning analytics, KPI, business reviews)
Contribute to a strong organization and culture leveraging all available resources to highlight and follow up on all critical issues in the Must Win Battles

Tts-commercial Cards Sales Resume Examples & Samples

Strategy – Develop Commercial Cards sales strategies for the region, in conjunction with global and regional partners including: Client Sales Region &Sector Heads; Global Cards Sales Head; and Regional Commercial Cards Product Management partners. Support, drive and execute the global Commercial Cards product, market, and sales strategy within the region
Deal wins – Accountable for delivering against client and revenue win goals with a high win ratio. Prospect and originate deals with client calling at senior levels within Commercial Cards buying centers. Coordinate origination and closing on global deals with regional sales lead partners
Sales Management – Develop a robust Commercial Cards Sales and Account Management organizationgeared towards Industry leading client acquisition, cross-sell and retention. Ensure sales goals and account management plans are in place and managed against.Ensure the regional Commercial Cards sales people work as a team regionally and on all global deals
Portfolio Management and Program Optimization – Develop deep relationships with key global and regional clients. Retain clients and grow program volumes. Identify and implement program expansion opportunities with clients
Ownership and Leadership – Act as an owner-operator of this business, and strongly influence its strategy and market leadership, as a key business member of the regional and global Commercial Cards sales team.Be the Commercial Cards senior client champion on all major transactions to drive wins, revenue realization and wallet penetration. Drive and participate in all deal reviews
Control and Compliance – Ensure team maintains a pristine control environment and everyone acts as an owner-operator in their business for all issues related to business management, compliance, regulatory requirements such as KYC, documentation, and training
In-depth knowledge of products, industry and target clients
Strong marketing and selling skills & customer service orientation
Persuasive and articulate personality who can work in a matrix and team environment
8 years minimum industry sales experience, preferably in the large market sector
University Degree
Proven sales track record and demonstrated people management success
Strong demonstrated leadership skills managing a diverse team with the ability to motivate and influence their performance
Recognized for her / his execution skills and known within the Commercial Cards market externally
Excellent interpersonal skills to deal internally and externally with clients
Ability to manage in a global matrix environment

Commercial Cards P&A Resume Examples & Samples

Support (design/ modify) the monthly/quarterly reporting around revenue/expense, headcount, balance sheet, sales volume and new sales as per business requirements
Assist in preparation of insightful, high quality Senior Management presentations
Support ad hoc requests from the Business and Senior Management
Partner with business P&A/ LEC teams (onshore/ local) to understand and deliver on various requests
Maintain calendar of deliverables
MBA (Finance)/ Chartered Accountant with 2-4 years of post qualification experience
Experience in banking industry preferred
Strong team/ people management skills
Excellent communication and partnering skills
Strong analytical skills and attention to detail
Demonstrate leadership and organizational capabilities
Ability to multi-task and work autonomously within team environment
Ability to research issues/problems and provide a 'solution-based' approach
Adaptable to change and ambiguity in the work environment
Strong knowledge of Excel and PowerPoint (i.e. use of pivot tables, macros, arrays, etc)
Knowledge of Essbase would be an added advantage

Gcg-commercial Cards Product Manager Resume Examples & Samples

At least 3 years of commercial cards experience or similar role from a related industry
Sound knowledge of the bank’s products, services and processes
Strategic business/financial acumen and ability to identify business opportunities
Analytical skills to interpret MIS reports and recommend actions for product enhancement/portfolio growth
Expert sales and new business development skills
Excellent customer service/relationship management skills
Self-driven and highly motivated team player
Keen learner ready for challenges and stretch responsibilities
Meticulous with critical eye for details
Ability to deliver results under pressure

Commercial Cards Market Manager Resume Examples & Samples

Meet with Associations fortnightly, ensuring timely delivery against Citi requests
Manage Association incentive schemes, providing input during month end financials process
Review and provide approval for contract amendments during negotiation phase with Clients
Manage legal pipeline and liaise with EMEA Legal and Contract Management teams
Coordinate refresh of legal due diligence annually in line with the PAP
Meet with Client facing teams to drive digital adoption activity and work with Clients directly when required
Work with Marketing to draft Client communciations to launch new Online functionality
Provide reporting to global team and senior managemnet on digital usage
Track global rebate payments from other regions to ensure funds are received before CIL pay the Client
Own and maintain cardholder terms and conditions
Input into the technology budget process using feedback from Clients and industry awareness
Prior Commercial Cards experience expected
PowerPoint and Excel skills are required for preparation of meeting materials and understanding of financials
Strong organisational skills and the ability to plan and execute strategic objectives
Minimum bachelor's degree required

TTS NA Commercial Cards Market Manager Resume Examples & Samples

1) Primary lead on all aspects of day-to-day NA Commercial Cards deal flow and p&l management including leading comprehensive pricing strategy, financial planning, revenue analysis, market positioning, client profitability, and portfolio risk management. The person will also be the primary liaison with TTS Finance, Risk and Treasury team
2) High level of client visibility and interaction expected in this role, Market Manager will gain exposure to all key deal structuring processes and client solution conversations as an instrumental member of the cross-functional deal team
3) Analyze trends in deal wins/losses and pricing and deal management and apply leanings to Regional pricing strategy focused on minimizing price compression and maximizing wallet penetration. Lead solution and pricing discussion with TTS Sector Heads and Sales Solutions Managers
4) Monetizing and leading key revenue generating stream initiatives for NA Commercial Cards. Manage all aspects of key strategic product offering with Citi Corporate Bank as well as work to launch partnership with the Citi Private Bank to structure market positioning and coordinate strategy with key partners across ICG
5) Pricing and deal management: This will require monitoring all components of funding cost including hedge cost, liquidity premium, asset charge, equity cost and unused lines of credits and components of our revenue and expense streams to ensure our pricing strategy reflects the current P&L trends of Commercial Cards business
6) Lead strategic Market Management initiatives to scale deal successes into sustained Cards pipeline growth through the delivery of enhancements to sales training, client solution, product positioning, and strategic pricing support to new deals. Extensive vertical research and analysis including opportunity sizing to understand penetration in key sectors and opportunities for NA product offering to capture sizeable untapped flows
7) Manage incentive agreements with Associations (Visa and MC). Citi has signed numerous contracts with Associations that incentivizes business for growth at aggregate portfolio level as well as client level. Also act as a primary lead to consolidate and negotiate all future funding contracts to ensure we recognize maximum value for growth delivered by business
8) Interfacing with global partners to develop Citi white-papers focused on program growth and thought leadership for key sectors
9) Client revenue ramp and profitability analysis to drive the overall growth strategy of the business. Develop and build further analytics to improve profitability and efficiency of the business
10) Interface with Associations, Visa and MC, to ensure coordinated go-to-market approach and association support both financially and in terms of strategic insight. Attend key industry conferences that are critical to vertical understanding
11) Support financial planning, forecasting/outlooks, monthly results analysis for NA Commercial Cards based on deal flow

TTS Commercial Cards Product Manager Resume Examples & Samples

Responsible for cash management Cards products, Online Banking platform, host-to-host Card file delivery and integration solutions
Structuring of products against opportunities
Innovate new products to gain market share
Preparation of product programs and marketing materials for products
Prepare a full set of training material and organize and give training across the bank staff as and when required
Coordination with Regional Cash Management for new products, customization, and enhancement
Establishing parameters for product delivery principles and pricing
Understanding product earning dynamics and tracking of product revenues proactively
Capacity tracking and enhancement
Feedback on competitor capability / market practices and customer needs on an ongoing basis
Coordinate with Technology to implement new solutions
Realize customer visits within product management scope to understand customer, industry and market dynamics
Oversee implementation of Cash Management deals
Coordinate and conduct industry studies and structure products for these specific industries or sub-segments
Understand Turkish laws and legislation for designing regulatory compliant products, consult with legal and tax counsels and obtain necessary approvals from Turkish legal and regulatory bodies where necessary for successful product implementation
Participate in the relevant task forces within the bank
Back up team members whenever requested
Understanding customer technical capabilities
Identification of customer needs and meet them via necessary product development
Manage the marketing of her products, in joint effort with Product Sales Team
Presentations and trainings for internal customers
Ongoing training to all relevant parties within the bank
Create effective back ups for all responsibilities
Interface with Relationship Managers to train them on Cash Management
Ensure teamwork within Cash Management and between Cash Management and other Departments in the bank
Microsoft Office including Advanced Excel
Training skills
Ability to manage in a controlled environment and rapidly build awareness of adherence/awareness of policy requirements
Ability to identify appropriate opportunities and gain necessary support to overcome obstacles and manage within a complex multinational environment
Strong Analytical and Project Management skills
Delivering high quality work, while pursuing multiple tasks at the same time
Ability to present information in a clear, creative and persuasive manner
Creativity / innovation & thinking beyond the box
Unquestionable ethics, personal integrity, an understanding of implications of decisions
Ability to meet tight dead-lines and to perform under pressure situations
Perfect verbal/written Turkish and English at all organizational levels Professional Stance: Portraying a positive attitude in the work environment
Commitment to excellence
Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value

TTS Commercial Cards Resume Examples & Samples

Exposure to other TTS products and regional teams around the world, including Trade/Supply Chain Finance, core payments, and WorldLink/FX
Ability to work independently and in multi-dimensional teams equally effectively; Understanding how to navigate complex, highly matrixed and global environments
Critical thinking; creativity; sense of humor
Cards/Commercial Cards experience and/or Payments experience, ideally with exposure to B2B payments; experience with multinational organizations and/or global sales; experience in a large financial institution with demonstrated success navigating such organizations
Product or Market Management; project management discipline

Client Account Specialist Manager Commercial Cards Resume Examples & Samples

Develop strong client relationships at multiple levels including senior relationships
Build a clear and solid understanding of each client and their business
Build strong working relationships with Relationship Managers, Sales Managers, Products Managers and other internal stakeholders
Maintain a sound knowledge of TTS Commercial Cards product
Be the escalation point for complex Commercial Cards product or service issues
Keep abreast of new products and services within Citi and proactively provide solutions to clients
Evaluate service, operational and product processes to make recommendations for improved product performance
Conduct quarterly client reporting
Undertake regular client Service Reviews, identifying opportunities for improvement and owning the resolution of any resulting issues
Provide regular summary MIS for discussion with the client (cards, spend, transaction analysis) at above review meetings
Work with product and operations to implement process improvements to reduce errors, bottlenecks and ultimately costs
Monitor fraud levels and work with Citi Operations and the client to mitigate risks
Identify areas to cross and up-sell further products/solutions to existing clients and work with the internal stakeholders to develop leads
Ensure retention of existing business through service excellence
Work in conjunction with the Commercial Cards Client Service teams to ensure the day to day needs of the clients are met
Follow departmental disciplines, such as completing call reports, maintenance of client profiles and use of tracking systems
Adhere to all Compliance policies
Solid Customer Service background
Client focused
Strong oral and written communicator
Effective time management skills and ability to work to tight deadlines
Ability to work in a pressured environment and multi-task is essential
Must be proactive and prepared to investigate issues by taking own initiative with the minimum of information
Provide assistance to trouble shoot technical issues
Self-motivated and demonstrate high level of initiative
Display a high level of attention to detail
Bachelor Degree preferred however not essential

Manager, Commercial Cards Customer Marketing Resume Examples & Samples

Lead the development of customer-centric cross-sell strategies, co-ordinating the promotion of Commercial cards to achieve sales outcomes whilst protecting SME customer experience
Lead the development of the SME commercial cards portfolio marketing strategy and programs that build and protect revenue as well as customer engagement (e.g. key business/life stages and episodes: on-boarding, utilisation growth, retention and relationship/recognition)
Triage and influence the competing priorities of multiple Product stakeholders and Channel stakeholders (Digital, Retail, Small Business, Nabbusiness, Agribusiness, Health and Direct) to ensure alignment of delivery expectations
Degree in business/marketing related discipline
String Strategic focus
UX/UI Digital design skills
HTML, CSS skills would be an advantage
Stakeholder management skills
People Leadership skills
Digital analytics platform experience would be an advantage

TTS NA Commercial Cards BB Product Manager Resume Examples & Samples

Explore P2P partnerships to drive spend growth
Collaborate with other TTS product/market management teams, including Trade and Payments, on cross-product opportunities such a Citi Integrated Payables
Oversight over risk and control in the delivery of the product offering
Oversight over supplier enablement services and continued growth and improvement of offering for North America
Management of a $120+MM P/L
Insight into key functional teams, including Risk, Operations, Implementation and Global Product Development
Acquiring depth of commercial card knowledge
Oversight over a complex and growing business
Exposure to other TTS products and regional teams
Strong strategic, analytical, and influencing skills
Self-motivated, self-starter, ability to take ownership and ability to work in a complex environment
Bachlelor's degree required, MBA preferred

Commercial Cards Resume Examples & Samples

Build on the overall strategic framework for wholesale card operations and service
Lead and drive overall performance of the wholesale card operations and service will clear understanding of business drivers and client experience at the forefront
Ensure operations and service vision for wholesale card is well defined and articulated to all key functional areas such as sales, coverage groups, product, risk management and technology
Work closely with global and regional operations and service organization to align strategy and introduce best practice
Establish relationships with key stakeholders within and outside the region
Have joint responsibility with product and implementation teams in structuring and packaging complex wholesale card solutions
Responsible for key vendor relationships for wholesale card operations and service
Ensure prudent risk and control environment and lead continuity of business efforts
Manage a team of experienced operations and service managers across the region, attract and develop talent base for wholesale card operations and service
At least 10 years experience in Transaction Service or related area such as corporate banking
Previous successful experience in managing large and widely dispersed organization
University degree in area of Business or Finance, MBA or master preferred
Attention to details and comprehensiveness with ability to think through process thoroughly
High level of personal integrity
Strong negotiation and influencing skills
Ability to write effective business case submissions
Project management skills and ability to manage to deadlines

Commercial Cards Specialist Resume Examples & Samples

Increases card spend and works towards established business development targets by conducting regular reviews of client spend with internal partners and clients, and by offering recommendations and support to increase spend on accounts
Acts as the primary point of contact for Card customers with customer service requests. Manages the customer experience and addresses all card related issues including adding new cards, adjusting spend limits, and resolving complex service or account related issues as appropriate within established service levels
Meets with customers to determine business needs and makes recommendations on solutions. Delivers focused demos, responds to technical questions and provides on-going subject matter expertise on the card program and card management systems
Facilitates training of end users and team members who will support the product. Educates the Treasury Management and RM teams to enable them to fluently discuss the card product and its benefits with their client base for added exposure and revenue opportunities
Coaches team members to ensure delivery of highest level of customer support to ultimately lead to increased revenue for the bank
Implements and on-boards the card product on the processor's system and on the MasterCard expense reporting tool, as appropriate. Responsible for attaining implementation and spend goals for the assigned portfolio
Generates/analyzes program reports on a daily basis to ensure optimal performance. Performs account research and analysis as needed. Keeps current on market trends and competitive information
Complies with applicable federal and state laws and regulations
20150430

Client Account Specialist Manager Commercial Cards Resume Examples & Samples

Build a clear and solid understanding of each client
Maintain a sound knowledge of TTS Commercial Cards
Maintain existing revenue and assist to identify new revenue opportunities within the portfolio
Work in conjunction with the Commercial Cards Client Service teams to ensure the day-to-day needs of the clients are met
Minimum five years experience in a Commercial Cards service/account management role
Strong knowledge of Commercial Cards a must. Transaction Banking knowledge would be beneficial
Strong analytical skills for client reporting
Strong communicator, oral, written and in public presentations
Strong strategic thinking ability
Ability to manage a large number of tasks simultaneously
Exemplary work ethic and positive attitude
Self-motivated and demonstrates high level of initiative
Degree qualified or equivalent preferred with extensive business experience gained in banking

Senior Analyst Administration Global Commercial Cards Resume Examples & Samples

Demonstrates growing knowledge of products and processes for Commercial Cards
Demonstrates basic financial accounting knowledge
Ability to conduct due diligence on all client documentation
Demonstrates professional approach in any client and/or stakeholder interaction
Demonstrates flexibility with regard to workflow demands, and is seen as a valuable team resource
Promotes cooperation and strong professional working relationships within Commercial Cards, the NBCAU, Bank Card Security, Customer Contact Centre, Sales and Account Management
Demonstrates a sense of urgency as appropriate to the situation
Demonstrates a desire to learn new concepts
Ability to multi-task while maintaining high standards of work
Strong knowledge of Commercial Cards would be an important asset,
Demonstrated analytical skills and proactive problem solving
Effective communication skills and an excellent level of confidence in communicating with large corporate clients
Ability to prioritize work
Highly customer service oriented
Act independently in the completion of all assigned projects and tasks
Prior experience within the financial services industry also an asset
Highly motivated with a "can do" attitude
French language skills an asset

Commercial Cards Operations Manager Resume Examples & Samples

CTA Process management and governance of the Operations Team supporting the process
Represent CTA team in operational and technical initiatives
File Delivery Process management and governance of the Operations Team supporting the process
Managing the file set up process with special focus on end to end management of large client projects
Ensure governance of Operational processes related to the changes implemented
Drive Efficiency and Productivity Initiatives in delivery activities
Manage CTA BAU Process within Operation. Manage the work slate for the CTA team based in TCS and ensure client deliveries and reporting are met within the SLAs
Work Closely with Operations Manager who is responsible for CTA/File Delivery function to drive Operational Efficiency Initiatives
Interact Closely with CAS/AM/IMPs team to ensure that the priority File Delivery requirements and any client issues are appropriately scheduled in work slate
Provide direct oversight of process work carried out by Vendors that contribute to the end-to-end processes, including (but not limited to) engaging in discussions relating to resourcing, procedural effectiveness and controls
To act as Citi’s first point of contact for File Delivery and CTA functions
Hold regular team meetings to receive/provide status updates on the process state of shop(SOS), issues and ensure timely escalation to secure support from the Senior Management team where required
Approve any processes changes through the Process Change Bulletins process
For all process changes implemented, ensure performance is at appropriate levels against KPI targets
Provide cover for the Senior Operations Manager Platform Capability and Data Operations, as required
Solid process management experience in a reputable Financial Institution
Cards SME knowledge preferable
Preferable - SME knowledge on ECS+ and CitiManager
Ability to work against tight timelines and multi-task
Familiarity with and/or direct project management
MS Office – Excel, Word, Access database
MS Project preferable

Icg-senior Commercial Cards Account Manager Resume Examples & Samples

‘Ramp up’ client spend realization rates by working closely with key personnel at the client side as well as internal Citi stakeholders
Be aware of and support all Card Must Win Battles and Initiatives
Experience in a large, multi-national financial services firm and matrix organizational structure preferred
Must have strong consultative sales and negotiation skills
Minimum 4 - 8 years industry sales experience, preferably in the large market sector

TTS Commercial Cards Product Marketing Manager Resume Examples & Samples

5-7 years of prior marketing experience in transaction services or a related field
A BS/BA in Marketing, Communications or relevant marketing experience
Flexibility in a fast-paced environment necessary
Must have strong communication skills to provide clear, detailed creative direction. Ability to think creatively and use sound judgment when making business decisions
Desire to continually challenge oneself and drive marketing programs to the next level

Commercial Cards Team Leader Resume Examples & Samples

Monitor daily productivity, business and quality review of input
Process exception items and resolve complex issues while reviewing and recommending system modifications
Recommend human resource actions- including hiring, terminations, salary actions and promotions
Coordinate with management and other supervisors to resolve problems
Work on special projects
Have interaction with customers, suppliers and company employee outside your immediate work area
Act as a liaison between support, management and specialists
Monitor daily productivity of individual team members
Maintain overall team productivity to meet objectives
Writing skills and reading skills
Ability to work in fast paced environment
Ability to follow complex methods and procedures in the performance of diverse routine and non-routine tasks
Strong problem solving and decision making skills
Knowledgeable in Microsoft Office (i.e. Excel, PowerPoint, Word)
Organizational skills and ability to multi-task
Teamwork orientation
Demonstrate ability to understand, follow and break down highly complex processes and procedures
Display a high sense of urgency
Demonstrate strong interpersonal and negotiation skills
Exhibit strong problem-solving, delegation and decision-making skills
Analytical aptitude, results oriented and able to meet tight deadlines
Demonstrate ability to work independently and prioritize tasks
Must display integrity, flexibility, adaptability, initiative, patience, leadership, and a positive attitude

Commercial Cards Resume Examples & Samples

Provide regular summary MIS for discussion with clients (cards, spend, transaction analysis, etc) at above review meetings
Day-to-day problem resolution by providing a single point of contact for the client
Assist with day-to-day cardholder problem resolution - little direct contact with cardholders, with the exception of cases that require proactive addressing with the company contact rather than the cardholder
Identify trends and carry-out frequent analysis to ensure smooth operation of the program
Practice effective continuous process improvement across Operations and with our clients to reduce errors, bottlenecks and ultimately costs
Identify areas to cross and up-sell further products / solutions to existing clients and work with the internal stakeholders to develop leads
Monitor fraud levels (via TCS) and work with Citi Operations and clients to mitigate risks
To own and manage distinct projects and initiatives to drive the level of client and customer satisfaction
Effectively prioritise time and manage work to deadlines
Presentation and customer negotiation

Icg-product Manager Commercial Cards Vietnam Resume Examples & Samples

Ownership for the launch of commercial cards in Vietnam
Build strong working relationships with key internal clients and stakeholders
Understand competitor offering, research market and identify new product enhancement opportunities
Good understanding of TTS products, particularly business/commercial cards or merchant acquiring
Sales/product expertise in card solutions for corporates
Up-to-date understanding of competitor offering
Strong interpersonal and stakeholder management skills
Organization savvy and professionalism
Knowledge of Vietnamese language is a key requirement
Undergraduate degree in Finance or Economics or other commercial disciplines
Extensive experience in professional banking/finance services environment

Commercial Cards Release Life Cycle Resume Examples & Samples

Facilitate, set and drive the pipeline management strategy
Effectively manage the release schedule to accommodate regional / country specific requirements
Responsible for the owning the Software Development Life Cycle (SDLC) for both major and minor releases including, but not limited to, deployment, production and post deployment activities
Ensure accurate right-sizing and load balancing of releases to match to the current resource structure
Assist with the Deployment Management strategy for implementation of code and configuration
Build strong relationships and coordinate work between partners
Maintain a release repository and assist with build and release procedures, dependencies, and notifications
Assist in strategic and operational planning including continuous process improvements
Prioritize and Categorize work orders while analysing the Local, Regional, and Global impacts
Transparently provide dashboard reporting to all project partners including Senior Management
Proactively manage risks and issues across all applications and escalate as needed
Lead and coordinate the Go-Live activities including the execution of the deployment plans and checklists
Monitor execution of PVT activities to ensure release build is good for commercialization of the release
Ensure appropriate reporting of financials
Act as Subject Matter Expert and lead resource in directing Project Analysts tasks related to release management activities
Bachelor’s degree (MBA a plus) or equivalent work experience
8-10 years managing or leading projects from inception to implementation within the financial industry or equivalent experience
Demonstrated Project Management skills owning the outcome of the projects assigned
Ability to Manage and Deliver Multiple Concurrent Projects/Releases
Flexibility to adjust and deliver against changing priorities
Flexibility to support Global initiatives and time zones
Strong presentation skills are a plus
Excellent communication skills and experience interacting with Senior Management

Product Manager Commercial Cards Resume Examples & Samples

Ensure system and product enhancements are delivered as per business requirements
Update product documentation including product approval programs
Understand competitor offering,research market and identify new product enhancement opportunities

Commercial Cards Services Specialist Resume Examples & Samples

Acts as the primary point of contact for Card customers with basic to moderately complex customer service requests within established service levels
Performs account research and analysis as needed
Manages the customer experience and addresses all card related issues including adding new cards, adjusting spend limits, and resolving complex service or account related issues
Reviews documentation received to on board new Commercial Credit Card accounts to ensure completeness and that documents are executed appropriately
Implements and onboards the card product on the processor’s system and on the MasterCard expense reporting tool
Performs quality control processes for accurate onboarding
Generates/analyzes program reports on a daily basis to ensure optimal performance
Performs account research and analysis as needed. Keeps current on market trends and competitive information
Participates in projects such as client onboarding or conversion, system maintenance or release testing and new functionality roll out
“LIVE” the Bank’s Mission Statement and “PRACTICE' the Bank’s Corporate Strategy
Other duties will be assigned
20161109

Commercial Cards Resume Examples & Samples

Excellent Customer Service skills
Strong experience of Managing and developing client relationships
Track record of driving incremental sales in existing relationships
Operations/Customer Service experience
No specific academic or professional qualifications are necessary
Candidates must be customer-oriented
Self-motivated, highly energetic, analytical problem solvers, and possess good relationship management skills, keen attention to detail and excellent time management skills
Excellent Presentation and Communication Skills
Highly fluent in English, French and German
Strong people skills
Strong MS Office and system skills
Analytical and methodical approach
Effectively prioritise time and manage deadlines

Commercial Cards Regional Product Manager Resume Examples & Samples

Executing the regional strategy established for Commercial Cards in Latin America
Drive the mobilization of the Sales organization through training, coaching and support
Promoting and supporting global best practice across the region
Support the onboarding of new clients, including participation in Sales pitches, coordinating contract negotiation and participation in Steering Committees
Manage key third party relationships against agreed metrics in order to drive deal origination, and value to existing clients
Provide advice to customers, market intelligence, product management and business as an expert on Commercial Cards
Ensure products and capabilities operate within a framework of a globally consistent set of controls, compliance and risk management standards
Adherence to global standards for product/service performance
Active promotion of a client-centric approach; participation in forums eg “Client Experience Forum”
Should be an accomplished Manager with experience of managing diverse teams on both a direct and an informal basis
Deep experience of the Commercial Cards business, the payment networks
Familiarity with the Business Travel Management and Expense Management industry also considered valuable
Experience of working within the Latin America region
Must be bi-lingual (English/Spanish) with Portuguese an advantage
Leadership and People management skills
Ability to communicate effectively to a broad range of stakeholders
Masters qualification or equivalent preferred. Exceptional candidates who do not meet this criteria may be considered for the role provided they have the necessary skills and experience

Client Account Specialist Manager Commercial Cards Resume Examples & Samples

Maintain a sound knowledge of TTS Commercial Cards solutions
Minimum five years experience in a Commercial Cards service role
Strong knowledge of Commercial Cards a must

TTS Global Commercial Cards BB Product Manager Resume Examples & Samples

Excellent Client facing and communications skills
Experience of managing and developing client relationships
Knowledge of credit card markets, products and processes
Management potential or experience
Strong Problem Solving Skills
Effectively prioritize time & manage deadlines

Commercial Cards Sales Resume Examples & Samples

Actively follow up on leads sourced from various touchpoints of the bank and provide Commercial Cards solutions
Engage in collaborative relationship with other business units within the bank particularly the Institutional Banking Group to maximize sales opportunities
Ability to build and leverage on relationships with internal support departments such as Business Support Unit, Legal and Compliance to ensure smooth and compliant sales documentation processing
Continuous post sales engagement with clients to build client satisfaction
Leveraging on internal resources, industry knowledge and personal experience to identify account relationship expansion opportunities
Maintain updated market competition knowledge to keep up with growing market share
Meeting Account/Card Acquisition and Billings KPIs
Support acquisition and marketing campaigns to deliver business results
Ensure compliance with all regulatory and audit requirements

Icg-commercial Cards Product Manager Resume Examples & Samples

Liaise with global (Product) and regional (Product, Operations, Service, Sales Account Management) teams on new product developments and rollouts, ensuring that system and product enhancements are delivered as per business requirements, coordinate accordingly for those which require in-country rollout/deployment
Update product documentation including Product Approval Programs
Disseminate product knowledge (e.g. email updates, provide training etc.) to all TTS staff and coverage colleagues
Manage delinquencies and handle escalations
Complex deal involvement including document negotiations and solutioning
Insights into the credit card eco-system (client, banks, credit card associations) and its intricacies, where and how value is derived for each party, etc
Experience of global bank considerations/thought processes, risk and controls, which in turn drive processes and operations
2-3 years of experience in professional banking/finance services environment, preferably in areas of corporate transaction banking and commercial cards
Good grasp of MS Office, ability to slice and dice to analyze data from multiple streams in different formats
Strong work ethic, positive attitude, strives for continuous self-improvement

Icg-regional Commercial Cards Sales Manager Resume Examples & Samples

Identify new sales opportunities and grow pipeline for key initiatives, including wins in a new product, geography or client buying centers
Actively manage Won Deals to ensure Revenues are ramped up and leverage seniors when there are ramp up issues
Strong knowledge of commercial card products, industry and target clients
Communication and presentation skills – we are looking for an individual who is confident presenting to both small and large groups of people – including senior management within the client’s organization, as well as at Citi
Must have strong consultative sales & negotiation skills
Excellent interpersonal skills to deal internally and externally with clients at senior level
Ability to work in a global matrix environment
Able to travel regionally, estimated 5% of the time

Icg-regional Commercial Cards Product Manager Resume Examples & Samples

Liaise with global (Product) and other regional counterparts (Product, Operations, Service, Sales, Account Management and Implementation) teams and in-Country teams on new product developments and rollouts, ensuring that system and product enhancements are delivered as per business requirements, coordinate accordingly for those which require in-country rollout/deployment
Align with the global Commercial Cards organization on strategy to capture B2B flows
Ensure regular product, MIS and regulatory reporting (internal and external)
Align and structure new B2B solutions for clients across Asia Pacific – supplier enablement, third-party partnership, and acquiring partnership
Insights into the commercial card and B2B eco-system (client, banks, credit card associations) and its intricacies, where and how value is derived for each party, etc
Direct exposure to regional and global teams from functions, as well as card associations
Good grasp of MS Office, ability to slice & dice to analyze data from multiple streams in different formats
Undergraduate (or higher) degree in Finance or Economics or other commercial disciplines

TTS Public Sector Commercial Cards Account Manager Resume Examples & Samples

Strong sales efforts for the SmartPay 3 contract with the expectation to retain existing clients and win significant prospect awards
Manage Task Order RFP Response effort for both existing clients and prospects including specific requirement responses and edits
Manage the pricing internally resulting in RFP offer
On-site engagement at multiple Agency locations
This role requires the engagement and leadership of a diverse set of internal partners to deliver services and solutions and will require leadership of internal partners in a coordinated fashion
Proactive monitoring and management of program metrics to achieve objectives
Regular client meetings to review program performance, ongoing projects, source growth opportunities and address strategic and tactical issues
Experience managing complex relationships with multiple contacts and senior engagement. Knowledge of public sector commercial cards and work with public sector clients in a sales and relationship capacity
PowerPoint and Excel skills are requied for preparation of meeting materials (Quarterly Reviews etc.) and well as analytic skills to identify trends in program metrics. Online system comprehension to the point of high level demonstration capability
This role requires strong organizational skills and the ability to plan and execute strategic objectives. Core competencies would include the ability to undertsand the technical aspects of commercial cards and as well as strong leadership and project management skills. Establish strong relationships with clients where viewed as advisor and consultant

Commercial Cards Account Manager Resume Examples & Samples

Master's degree with 2-5yrs experience
Process and analytical skills with eye for detail and use systematic and creative approaches for problem solving
Team players with strong relationship building skills to enable them to adapt to the dynamic business of Citi
Strong communication & interpersonal skill

TTS NA Commercial Cards Marketing Manager Resume Examples & Samples

3+ years of prior marketing experience in transaction services or a related field
A BA in marketing/communications or relevant marketing experience
Strong project management skills with a commitment to be highly organized and determination to meet deadlines
Detail oriented to facilitate execution of client-facing materials and events
A proactive and positive attitude
Flexibility in a fast-paced environment
Strong communication skills to provide clear, detailed creative direction
Ability to think creatively and use sound judgment when making business decisions
Excellent written, verbal communication and presentation skills
The ability to drive marketing strategy of complex bank products servicing over 400 regional clients who spend approximately $30 billion in annual spend
The ability to plan for and manage a large dollar marketing budget annually
Strong industry knowledge and industry visibility to help drive engagement with new clients and ensure Citi remains relevant with existing clients
The ability to forge strong partnerships with internal teams and business functions in order to create client-facing collateral (in the form of white papers, case studies, press releases, and other thought-leadership pieces)

Public Sector Commercial Cards Account Manager Resume Examples & Samples

Identify and meet with prospects to establish a relationship, review program requirements and challenges. Translate information gathered to sales value when bidding on prospect TO
Identify TO challenges for Citi and work internally to solve with appropriate departments
Deliver offer in Oral presentations and demo online systems when necessary
Subsequent to successful Sales cycle
Optimize current client satisfaction, drive and support program growth initiatives, while at the same time working to create a more efficient program and reduce the cost of service delivery

Commercial Cards Sales Manager Resume Examples & Samples

Originate and close new commercial cards deals from the designated target market segments
Maintain ongoing dialogue with key clients and bring to them thought leadership that deepens their existing relationship with Citi
Build a strong working partnership with the Institutional Clients Group (ICG) coverage team and TTS solution sales team
Liaise with regional commercial cards sales team to ensure seamless coordination on regional deals
Work effectively with internal business partners including Product, Implementation, and Service
Tertiary qualifications are not essential but are desirable for this role
Extensive commercial cards related experience is considered essential
Thorough understanding of commercial cards products and their applicability to large and sophisticated clients’ requirements for T&E and Procurement
Ability to effectively define and present appropriate cards solutions to clients
Ability to develop and maintain relationships with target clients and to serve as a “trusted advisor” in regards to commercial cards and working capital solution
Exposure to corporate banking as many solutions will form part of a larger corporate banking relationship/strategy for Citi
Excellent understanding the of the Australian marketplace
Deep industry knowledge including schemes and cards ecosystems
Proactive follow up and result driven
Competent in Word, Excel and PowerPoint
Ability to manage conflicting priorities
Well rounded sales skills
Frequent travel interstate and to New Zealand is required

TTS NA Commercial Cards Market Management, VP Resume Examples & Samples

Primary lead on all aspects of day-to-day NA Commercial Cards deal flow including leading comprehensive pricing strategy, market positioning, client profitability, and contracting process. The individual will be responsible to manage Commercial Cards deal flow for the following sectors including TMT, CNH, GSG and Canada partnered clients
High level of client visibility and interaction expected in this role, Market Manager will gain exposure to all key deal structuring processes and client solutioning conversations as an instrumental member of the cross-functional deal team
Analyze trends in deal wins/losses and pricing and deal management and apply learnings to Regional pricing strategy focused on minimizing price compression and maximizing wallet penetration. Lead solutioning and pricing discussion with TTS Sector Heads and Sales Solutions Managers
Monetizing and leading key revenue generating stream initiatives for NA Commercial Cards. Manage all aspects of key strategic product offering with Citi Commercial Bank (Middle Market clients) as well as work to launch partnership with the Citi Private Bank to structure market positioning and coordinate strategy with key partners across ICG
Lead strategic Market Management initiatives to scale deal successes into sustained Cards pipeline growth through the delivery of enhancements to sales training, client solutioning, product positioning, and strategic pricing support to new deals. Extensive vertical research and analysis including opportunity sizing to understand penetration in key sectors and opportunities for NA product offering to capture sizeable untapped flows
Interfacing with global partners to develop Citi white-papers focused on program growth and thought leadership for key sectors
Client revenue ramp and profitability analysis to drive the overall growth strategy of the business. Develop and build further analytics to improve profitability and efficiency of the business
Interface with Associations, Visa and MC, to ensure coordinated go-to-market approach and association support both financially and in terms of strategic insight. Attend key industry conferences that are critical to vertical understanding
Lead large strategic business initiative to drive process efficiency, automation and alignment including rebate automation and reserve reengineering
Develop recommendations to advise Citi's senior management on high-priority initiatives, including growth strategy, product and segment strategies, and cross business initiatives
At least 5 years of banking experience with exposure to Finance, Treasury and Risk functions. Completion of Citi's Credit training is preferred
It’s a key decision making role that will require strong strategic and analytical thinking
Strong project management skills and persistent follow-through
Expertise in extensive use of Excel for data analysis
Self motivated, self starter, ability to take ownership and ability to work in a complex environment
Extensive experience of business analysis and ability to quickly assimilate and analyze large amounts of information
Excellent partnering skills with ability to build a strong internal network across functions and cross product teams
Bachelor's degree; professional business/finance degree or qualification (i.e., MBA, CPA, CFA/CFP, etc.) is a plus

Senior Manager, Commercial Cards Resume Examples & Samples

Leverage new and existing Global and Multinational contracts for penetrating fully the MNC segment in Partner markets. Also ensure new and existing Global Multinational contracts are adequately serviced in the relevant Partner markets
Good understanding of Cards & Banking Dynamics, Corporate Card System & platforms, Commercial Card/ SBS
Ability to influence and effectively interact with high senior level executives both internal and external – Ability to build effective business relationships with external parties
Ability to identify overt and latent client needs and translate them into product solutions
Ability to work in different cultural environment and cross functional team, preferably some exposure and awareness in emerging markets
Strong will to win and result-oriented mind set with good P&L understanding and mathematical skills
Strong relationship skills
Around 10 Years experience with large financial institutions in the cards business

Icg-commercial Cards Sales Manager Resume Examples & Samples

Identify new sales opportunities and grow pipeline for key initiatives, including wins in a new product, geography or client buying centers with a specific focus on China and North Asia countries
Work closely with internal banking sales and RM partners to foster deal origination and sales support
Be aware of and support all Card Sales Must Win Battles and Initiatives
Evaluate and review analytics of client spend and make recommendations for growth and development accordingly
Meet an annual revenue target of new to firm revenue
Strong knowledge of commercial card products, industry and large market target clients
Experience in dealing with China Multi Nationals and China based subsidiaries of globally Head Quartered companies
An ability to communicate proficiently in both Mandarin and English
4 years minimum industry sales experience, preferably in the large market sector

Commercial Cards Business Analyst Resume Examples & Samples

Graduate or equivalent level education
Business Analysis skills
Cards business process exposure
Cards SME knowledge essential
Scope management of large projects successfully
Ability to analyze and solve complex problems; strong influence skills
Excellent written and verbal communication skills and ability to communicate at all levels
Formal business analysis training, or qualification (IIBA etc.) or a demonstrable interest in pursuing similar training will be an advantage
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience
Exposure to Project Management methodology and structure
Governance of off-shore team management and process
Middle-management experience a plus
Project and Program management skills
MS Project, Visio, Power point presentation skills
Dynamic, self-starter, able to take ownership of tasks, work unsupervised and demonstrate initiative
Motivated, confident and approachable. There will be opportunities to influence and motivate others as role develops
Ability to work under pressure and prioritize tasks
Highly organized, methodical with excellent attention to detail, analytical, and strong team player willing to learn and share experience
Valuing Diversity: Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organizational success
Fluent English both written and spoken

Head of Commercial Cards Market Management Resume Examples & Samples

Presentation Skills
Product Management – ability to take a new product from conception through to launch including requirements building, testing and commercialisation
Analytical and Well Organised – ability to understand the detail, multi-task effectively, manage priorities and work well under pressure
Strong PC Skills e.g. ability to deliver user training on web-based systems
Strong desire to learn new products and be part of a winning team
Excellent interpersonal, communication skills and teamwork
Multi Language Beneficial - but not essential

Menapt Commercial Cards Sales Resume Examples & Samples

Advanced Commercial Card product knowledge
Arabic language skills are an advantage for this role
MBA (desirable)

Commercial Cards Client Account Specialist Resume Examples & Samples

Following implementation, this person will manage the client transition from implementation into BAU
Manage and own escalations through to resolution including root cause analysis, identify fix and preventative measures
Undertake regular Service Reviews with clients, identifying opportunities for improvement and owning the resolution of any resulting issues
Practice continuous process improvement across Operations and with our clients to reduce errors, bottlenecks and ultimately costs
Identify areas to cross-sell / up-sell further products and solutions to existing clients and work with internal stakeholders to develop leads
To own and manage distinct projects and initiatives to drive consistently high level of customer satisfaction
Knowledge of credit and debit card markets, products and processes
Cash Management skills would be an advantage
Problem solving including technical issues
Conflict resolution
Take ownership of issues and liaise with the client and various internal Citi units to achieve excellent customer experience
Good level of comfort with MS Office

TTS NA Commercial Cards Market Management Head Resume Examples & Samples

Primary lead on all aspects of day-to-day NA Commercial Cards deal flow including leading comprehensive pricing strategy, market positioning, client profitability, and contracting process. The individual will be responsible to manage Commercial Cards deal flow for both corporate and PS sector
Cards P&L and Balance-sheet Management: Serve as primary lead on NA Commercial Cards P&L (350mm annual revenue) and balance sheet (2.5b in assets) management. It includes managing the revenue performance, balance sheet optimization and leading financials forecasts and planning. It will require monitoring all components of funding costs including hedge costs, liquidity premiums, asset charges, equity costs, unused lines of credit, and components of our revenue and expense streams to ensure the pricing strategy reflects the current P&L trends of the Commercial Cards business
Portfolio Risk Management: Working closely with the Risk team to manage credit risk at a client and at overall Cards portfolio level. Rationalize credit lines to optimize the Loan Loss Reserve and manage the credit risk through various risk measures
Vertical Strategy and Business development: Implement Vertical sales strategy by integrating analytics from Associations and external consultants and building industry specific sales collateral that can be leveraged for both program growth and new sales. Collaborate with Account Managers and Sales team to implement industry solutions and best practices during the sales process
NA Commercial Cards Marketing: Responsible for end to end Marketing of the business that driving client communication and manages our Industry presence through Annual conferences and industry / Proprietary events
Strategic Project management: Ability to lead and drive large strategic projects that spans the entire Cards / TTS organization. Ability to create cross-functional and cross-regional partnerships to drive consensus
Prior experience in managing and leading strong teams, preferably in product or Sales
It’s a key decision making role that will requires strong strategic and analytical thinking
Ability to make persuading presentations, excellent written and oral skills
Excellent partnering skills, with ability to build a strong internal network across functions and cross product teams
Prior experience of managing sales and product (preferably TTS product)
Bachelor’s degree; professional business/finance degree or qualification (i.e., MBA, CPA, CFA/CFP, etc.) is a plus
Knowledge of transaction banking products, P&L drivers, and balance sheet drivers

Head of Commercial Cards Sales Resume Examples & Samples

Develop New Sales Strategy for the EMEA Commercial Card business
Represent Citi at Industry conferences
Coach and lead salespeople on sourcing and securing mandates
Ensure bids are compelling and structured to be effective P and L deals

Commercial Cards Product Marketing Manager Resume Examples & Samples

Embed up-to-date TTS Commercial Card Product credentials for the core strategy statements and span of participation proof-points in alignment with Citi's strategy and talking points for all communications with clients, responses to RFPs, etc
Support global PR strategy with strategic messaging points on the business, capabilities and solutions, relevant industry and societal issues that impact the business, and engagement with the respective client segments
Help prepare Segment specific pitches for industry awards and polls that illustrate industry leadership and commitment; contribute to global pitches for overall industry recognition
Contribute to brand messaging and execution at a global/regional/country level, representing TTS' stakeholder and client perspectives
Support the development of regional client segment marketing strategies in partnership with the TTS Global Commercial Cards Product Marketing Head, the Regional marketers and the regional Client Sales teams to enable sales origination, fuel relationship up-tiering, support deal solutioning, and win industry recognition for the various business lines of the TTS Commercial Cards product
Partner with the business to craft communication and execute coordinated tactical campaigns to respond to business priorities
Extensive years of prior marketing experience in transaction services or a related field
Excellent project management skills. Highly organized and deadline drive, Able to manage executional details, intricate budgets and cross-functional teams
Possess a proactive and positive attitude
Detail oriented, deadline drive and able to meet multiple deadlines while staying highly organized. Adept at handling projects – dive into it, drive forward, and see it through to completion

Download Commercial Cards Resume Sample as Image file

Related Job Titles

Commercial Resume Sample

Commercial Banker Resume Sample

Analyst, Commercial Banking Resume Sample

Commercial Loan Specialist Resume Sample

VP, Commercial Resume Sample

Assistant Commercial Resume Sample

Commercial Leader Resume Sample

Commercial Lending Resume Sample

Head, Commercial Resume Sample

Commercial Management Resume Sample

Commercial Solutions Resume Sample

Manager, Commercial Resume Sample

Browse More

Commercial Cards Resume Samples

The Guide To Resume Tailoring

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Resume Builder

2 Commercial Cards resume templates

Read our complete resume writing guides

How to Tailor Your Resume

How to Make a Resume

How to Mention Achievements

Work Experience in Resume

50+ Skills to Put on a Resume

How and Why Put Hobbies

Top 22 Fonts for Your Resume

50 Best Resume Tips

200+ Action Words to Use

Internship Resume

Killer Resume Summary

Write a Resume Objective

What to Put on a Resume

How Long Should a Resume Be

The Best Resume Format

How to List Education

CV vs. Resume: The Difference

Include Contact Information

Resume Format PDF vs Word

How to Write a Student Resume

Senior Product Manager, Commercial Cards Resume Examples & Samples

Commercial Cards BB Product Manager Resume Examples & Samples

Commercial Cards Product Manager Resume Examples & Samples

Commercial Cards Resume Examples & Samples

Gcg-account Development Manager CPP Commercial Cards Resume Examples & Samples

Tts-regional Commercial Cards Sales Lead Resume Examples & Samples

TTS Commercial Cards Business Analyst Resume Examples & Samples

Product Manager Commercial Cards Australia & New Zealand Resume Examples & Samples

Team Manager, Commercial Cards Service Resume Examples & Samples

Gcg-sales Manager, Commercial Cards Resume Examples & Samples

Gcg Account Development Manager Commercial Cards Resume Examples & Samples

Zonal Sales Manager Commercial Cards Resume Examples & Samples

Latam Reg Tech-tts Commercial Cards Business Analyst Resume Examples & Samples

Director, Commercial Cards Resume Examples & Samples

Latam TTS Client Operations Commercial Cards Regional Business Analyst Resume Examples & Samples

Tts-commercial Cards Sales Resume Examples & Samples

Commercial Cards P&A Resume Examples & Samples

Gcg-commercial Cards Product Manager Resume Examples & Samples

Commercial Cards Market Manager Resume Examples & Samples

TTS NA Commercial Cards Market Manager Resume Examples & Samples

TTS Commercial Cards Product Manager Resume Examples & Samples

TTS Commercial Cards Resume Examples & Samples

Client Account Specialist Manager Commercial Cards Resume Examples & Samples

Manager, Commercial Cards Customer Marketing Resume Examples & Samples

TTS NA Commercial Cards BB Product Manager Resume Examples & Samples

Commercial Cards Resume Examples & Samples

Commercial Cards Specialist Resume Examples & Samples

Client Account Specialist Manager Commercial Cards Resume Examples & Samples

Senior Analyst Administration Global Commercial Cards Resume Examples & Samples

Commercial Cards Operations Manager Resume Examples & Samples

Icg-senior Commercial Cards Account Manager Resume Examples & Samples

TTS Commercial Cards Product Marketing Manager Resume Examples & Samples

Commercial Cards Team Leader Resume Examples & Samples

Commercial Cards Resume Examples & Samples

Icg-product Manager Commercial Cards Vietnam Resume Examples & Samples

Commercial Cards Release Life Cycle Resume Examples & Samples

Product Manager Commercial Cards Resume Examples & Samples

Commercial Cards Services Specialist Resume Examples & Samples

Commercial Cards Resume Examples & Samples

Commercial Cards Regional Product Manager Resume Examples & Samples

Client Account Specialist Manager Commercial Cards Resume Examples & Samples

TTS Global Commercial Cards BB Product Manager Resume Examples & Samples

Commercial Cards Sales Resume Examples & Samples

Icg-commercial Cards Product Manager Resume Examples & Samples

Icg-regional Commercial Cards Sales Manager Resume Examples & Samples

Icg-regional Commercial Cards Product Manager Resume Examples & Samples

TTS Public Sector Commercial Cards Account Manager Resume Examples & Samples

Commercial Cards Account Manager Resume Examples & Samples

TTS NA Commercial Cards Marketing Manager Resume Examples & Samples

Public Sector Commercial Cards Account Manager Resume Examples & Samples

Commercial Cards Sales Manager Resume Examples & Samples

How to Make
a Resume

50 Best
Resume Tips

200+ Action
Words to Use

Internship
Resume