Commerce Cloud Resume Samples

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IS
I Stehr
Isai
Stehr
1924 Sawayn Underpass
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+1 (555) 300 4136
1924 Sawayn Underpass
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NY
Phone
p +1 (555) 300 4136
Experience Experience
Dallas, TX
Senior Solution Consultant Commerce Cloud
Dallas, TX
Mante-Aufderhar
Dallas, TX
Senior Solution Consultant Commerce Cloud
  • Author and provide presentations both to executive-level and working-level client audiences
  • Assist account executives in development of proposals and RFI / RFP responses
  • Assist account executives in development of Target Account Selling strategies
  • Provide industry expertise and guidance to clients
  • Organize communications between teams and external vendors to develop solutions
  • Guide prospective clients to the merits and strengths of the Commerce solution
  • Present standard software demonstrations
Detroit, MI
Account Executive Commerce Cloud
Detroit, MI
Beahan Group
Detroit, MI
Account Executive Commerce Cloud
  • Manage and develop existing contacts and create ambassadors
  • Assisting in the Marketing and development of the Demandware brand in Asia Pacific
  • Supporting & Co selling with key partners which that may include digital agencies, systems integrators, fulfillment/logistics providers, etc
  • Develop and deliver custom sales presentations and demonstrations
  • Position Commerce Cloud product and services and improve Customer's impact
  • Proven commercial success in working with executives, VP and 'C' level
  • Direct, manage and lead the strategy of other sales team members, company resources, and partners throughout the sales cycle
present
Los Angeles, CA
Success Specialist Director, Commerce Cloud
Los Angeles, CA
Doyle-Spinka
present
Los Angeles, CA
Success Specialist Director, Commerce Cloud
present
  • Diplomacy and professionalism when engaging with customers and navigating complex politics within their organizations
  • Entrepreneurial thinking, embracing Commerce Cloud's shared success model
  • Help our customers to connect with and learn from their peers by encouraging participation in our community events and forums to foster further collaboration
  • Proficiency working in team/matrix organizations
  • Train, develop, and inspire team members by nurturing their professional and career development
  • Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution
  • Maintain a high quality and timeliness of delivery, especially in support of Success Management teams
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
University of Massachusetts Amherst
Bachelor’s Degree in Computer Science
Skills Skills
  • Strong quantitative and analytical skills, proven ability to track and execute security projects
  • Ability to be flexible with a positive attitude and learn quickly in a dynamic environment
  • Excellent analytical and problem solving skills with a history of hands-on, detail orientation
  • Detail-oriented. Able to juggle multiple projects and tasks
  • Highly functional in a dynamic, challenging environment
  • 10+ years experience managing large highly complex programs/projects utilizing Agile/Scrum, Kanban
  • Extremely comfortable bending between the tactical and strategic
  • Outstanding organizational, detail-oriented, communication, and interpersonal skills
  • Able to work well in a cross-functional, geographically distributed environment
  • Excellent at setting expectations with teams, through providing meeting agendas, follow-up items, and check-in meetings to discuss any confusion
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15 Commerce Cloud resume templates

1

Development Architect for SAP Customer Engagement & Commerce Cloud Quote Resume Examples & Samples

  • Advanced technical skills and experience with JAVA
  • Technical skills and experience with Javascript
  • Hands-on knowledge of cloud and web-based applications, ideally in a microservice-based environment, comprising Cloud Foundry, Spring/Spring Boot, CI/CD (Jenkins), GitHub, Maven
  • Experience in writing architectural concepts and implementing them
  • Design the end-to-end functional landscape and solution design, including the functional integration points, applicable to standards and governance
  • Analytical skills that enable you to learn from every failure and to go forward with every iteration
  • Excellent communication skills, specifically presentation and holding meetings
  • Fluent in English and German
  • 5+ years of experience in software development
2

Oracle Commerce Cloud Resume Examples & Samples

  • Project Management – delivering what has been sold within the agreed time
  • Experience leading professional service/consulting teams; experience as a Project Manager
  • Proven track record delivering projects on time and on budget while achieving performance milestones and exceeding client expectations
  • Excellent problem-solving, research and analysis, technical, team building, and leadership skills
  • Experience utilizing waterfall and agile methodologies
  • Experience delivering with eCommerce and OMS platform implementations
  • Experience with Cloud/Saas solution delivery to enterprise customers
  • Ability to write and deliver technical documents to internal and external clients
  • Excellent written and spoken communication skills
  • Excellent interpersonal skills, including customer-facing skills at all levels of a customer organization
  • Solid presentation skills, great at developing rapport with customers and partners
  • Ability to participate in Sales-pursuit meetings and provide technical commentary
  • Ability to adjust communication content to a wide range of audiences (e.g. technical developers to C-level executives)
  • Proficiency with project-based tools such as Word, Excel, Project, as well as others
  • PMP or CSM certification is a plus
3

IT Manager, Commerce Cloud Technology Resume Examples & Samples

  • Develop business relationships and integrate activities with other Cloud Tech areas to ensure successful implementation of projects
  • Partner with key business stakeholders to identify opportunities, collaborates with business users in requirement gathering, design, and deployment of new or improved business capabilities & processes
  • Manage development, configuration and operations of application systems with focus on SAP ECC and Hybris and integration with digital processes such as e-commerce, direct and indirect selling channels
  • Anticipates customer challenges and develops solutions with a balance of both long term & short term needs
  • Actively contributes authors and leads the development of business process flows, functional specifications and test cases
  • Analyzes trends/metrics and suggests opportunities for improvements and innovation and be excellent in operations
  • Collect data on and standardize toolsets across all businesses
  • Collaborate with representatives of other Cloud Tech functional areas to ensure end to end process integration and consistency
  • Defines, prioritizes, and manages program and project initiatives
  • Tracks ROI for business initiatives including cost, benefits, and risk
  • Interfaces with vendors to understand whether vendor products will meet business requirements
  • Maintains up-to-date awareness of the current and future directions of the industry and associated technologies, and, where appropriate, makes recommendations for implementation of new/upgraded systems and technologies
  • Manages a team of information technology professionals to deliver portfolio initiatives. Monitor, measure and report team performance and value delivered
4

Senior Solution Consultant Commerce Cloud Resume Examples & Samples

  • Understand and communicate solution messaging at both a technical and business level
  • Provide industry expertise and guidance to clients
  • Communicate technical solutions in a business manner
  • Author and provide presentations both to executive-level and working-level client audiences
  • Guide prospective clients to the merits and strengths of the Commerce solution
  • Remain current in industry and technology trends
  • Document all prospective client meetings and decisions in Sales Force
  • Proven track record in giving sales-oriented presentations to executive-level audiences
  • Ability to work as part of team
  • ECommerce industry experience
  • In depth knowledge of the retail industry
  • Ability to travel up to 20% of the time domestically and internationally
  • Bachelors Degree in related field or equivalent
  • Fluent in Dutch & English
5

Senior Account Executive Commerce Cloud Resume Examples & Samples

  • Achieving Sales targets from within the ANZ Region
  • Assisting in the Marketing and development of the Demandware brand in Asia Pacific
  • Develop and deliver custom sales presentations and demonstrations
  • 7+ years of Enterprise Software Sales & management experience
  • Successful in establishing a performance based culture
  • Experience with sales of enterprise retail or digital marketing solutions
6

Customer Success Manager Commerce Cloud Resume Examples & Samples

  • Proprietor ownership and accountability for ensuring customer retention & growth, customer satisfaction and contract renewals within the assigned customer portfolio
  • Choreograph other domain experts to deliver the outcomes of the account plan you are responsible for building and maintaining for each account
  • Develop strong relationships with all key decision makers and influencers, including executive sponsors
  • Identify, develop, and realize new opportunities for expanding your customer's business volume
  • Uncover & know any risk that threatens your customer's growth, satisfaction, or renewal; conceive and execute mitigation plans for all risks
  • Own customer profitability, including judgment on pricing concessions and resolving any latency with accounts receivables
  • Collaborate effectively with internal and external colleagues to build a best-in-class customer experience with the goal of making every customer a promoter of Commerce Cloud and a customer for life
  • Take ownership of all direct communication and resolve escalations with great autonomy related to the scope of services provided by Commerce Cloud within assigned portfolio
  • Focus on customer intimacy by listening to customers carefully and truly understanding customers' key business issues and opportunities in order to deliver business impacting results
  • Ensuring ongoing adoption by the customers' website(s) of the continuously innovating Commerce Cloud feature set
  • Act as the liaison between product management and the customer with a focus on feature collaboration and communicating the Commerce Cloud roadmap in a balanced "one versus many" approach required by the SaaS model
  • 8-12+ years of experience in account management, sales or client services in the context of enterprise software, managing multi-million dollar portfolios of recurring revenue
  • Program Management: Ability to develop, implement, monitor, and drive account plans; manage a portfolio of multiple projects running simultaneously; manage accounts in "steady state" or "maintenance mode"
  • Project Management: Ability to lead complex projects including planning, staffing, monitoring, change management, QA, escalation management, and ongoing support
  • Deep understanding of B2B SaaS models, preferably from the vendor side
  • Demonstrated experience in identifying and mapping the customer org structure with ability to bridge turnover at any level of the organization
  • Skilled in commercial negotiations in the renewals context for multi-year, multi-million dollar contracts
  • Strong management and business skills required, along with a proven multi-year track record of developing deep relationships with C-level and VP-level executives
  • Proven multi-year track record of identifying and closing add-on business in the account
  • Ability to work independently and as part of team in a matrix organization
  • Demonstrated experience to seamlessly transition between conversations with C-Level execs, technical leadership and industry level business conversations
7

Commerce Cloud Senior Account Executive Resume Examples & Samples

  • Experience Selling cloud based or Software as a Service (SAAS)
  • Experience selling to line of business stakeholders (CMO, Head of Digital, CIO)
  • Capable of exercising strong leadership and simultaneously being a hands-on team player
8

Technical Architect Commerce Cloud Resume Examples & Samples

  • Provide architectural and big-picture oversight for development of client implementations on the Commerce Cloud platform
  • Responsibilities include the overall planning, organizing, architecting, integrating, and delivery of all services prioritized in alignment with the client's expectations and business needs
  • Strong written and verbal communication skills and ability to effectively synthesize business requirements into technical outcomes for varied audiences
  • Experience in dynamic situations and able to shift gears comfortably and effectively
  • Global thinker that can discuss multiple aspects and impacts of issues and project them into the future
  • Bachelor's degree in a relevant technical field is required, Computer Science or Engineering is preferred
  • Travel requirement per year: 30 to 50% within the assigned region
9

Senior Technical Consultant Commerce Cloud Resume Examples & Samples

  • Provide analysis and recommendations on the design of ecommerce systems, while integrating components built by developers and ensuring architectural integrity of the system
  • Responsible for coordinating the delivery of professional services to clients
  • Lead a team of solution partner and/or client developers and specialists to meet specific client requirements; responsible for ensuring an optimal system architecture to facilitate the successful completion of implementations
  • Provide technical guidance, mentorship, and coaching to solution partners and client developers regarding the implementation and maintenance of ecommerce solutions based on Commerce Cloud best practices
  • Minimum of three (3) years of relevant architecture experience, preferably in enterprise-level or SaaS environment
  • Ecommerce / digital commerce knowledge, exposure, or experience is strongly preferred
  • Practical experience implementing web technologies (client- and service-side) is key, and affinity to remain connected to the code is required
  • Clear ability to drive projects to successful, on-time completion and influence stakeholders and team members
  • Capable problem-solver that uses rigorous logic and methods to solve difficult problems with effective solutions
10

Account Executive, Commerce Cloud Resume Examples & Samples

  • Identify, uncover, and develop account opportunities within a given territory
  • Direct, manage and lead the strategy of other pursuit team members, company resources, and partners throughout the sales cycle
  • Excellent ability to properly qualify projects to maximize an efficient sales cycle. Accurately forecast and close recognizable retail brands to exceed customer acquisition goals
  • Choreograph and conduct on-site assessments of customer requirements and needs
  • Build and leverage relationships with Demandware Partners to insure the successful implementation of Demandware eCommerce for customers in your geography
  • 7+ years of experience selling solutions to the enterprise with an emphasis on retail or ecommerce related solutions
  • Successful background in complex, executive-level sales processes
  • Must have a consistent record of quota achievement Must have experience in a team sales environment, excel at team building and have a proven track record of team leadership
  • Demonstrate excellent verbal and written communication skills. A technical background and aptitude is important. Strong time management, organization, and decision making skills are critical
  • Business level fluency (written and spoken) in English, Cantonese and Mandarin
11

Commerce Cloud Technical Support Resume Examples & Samples

  • Responsible for providing product support to users of the Commerce Cloud platform. Supports and contributes to the growth of best practices for delivery of Commerce Cloud support services
  • Understand Commerce Cloud technologies and troubleshooting practices to ensure successful resolution of Commerce Cloud product issues
  • Complete assigned cases in queue with little or no supervision
  • Manage individual product issues to resolution
  • Contribute to the definition and evolution of Commerce Cloud methodologies, standards and best practices for support and product delivery
  • Act as customer advocate
  • Identify customer needs and cultivate a relationship with the customer to generate more business for Demandware
  • 4- plus years providing customer facing (level-2 or higher) product/technical support (Web based products or eCommerce preferred)
  • Strong troubleshooting/root cause isolation skills with web technologies such as JavaScript, HTML, XML, Web Services. Candidates must be able to read and understand code written in the above languages
  • Must be proficient with analyzing log files and standard debugging concept
  • Experience providing web development support is highly desirable. Familiarity with development IDE's such as Eclipse
  • Familiarity with tools & practices of the trade such as case management, knowledgebase, defect & escalation management
  • Experience providing API support
  • Experience supporting and troubleshooting eCommerce applications with catalog, shopping cart, merchandising and payment handling is highly desirable
  • Experience providing SaaS support is desirable
  • Strong verbal and written communication skills
  • College degree strongly preferred
12

Commerce Cloud Account Executive Resume Examples & Samples

  • Achieving Sales targets from within the Japan Region
  • Supporting & Co selling with key partners which that may include digital agencies, systems integrators, fulfillment/logistics providers, etc
  • Assisting in the Marketing and development of the Demandware brand in Japan
  • Recruiting a regional team including sales, marketing and various technical skillsets
  • Direct, manage and lead the strategy of other sales team members, company resources, and partners throughout the sales cycle
  • Excellent ability to properly qualify projects to maximize an efficient sales cycle
  • Possess a strong network of executive-level contacts in the Japan e-commerce market
  • Achieved quota attainment in the last 4 out 5 years
13

Commerce Cloud Resume Examples & Samples

  • Translate business objectives into execution strategy (tactical and strategic), lead and successfully execute the strategy through strong collaboration and agile leadership
  • Working with multiple delivery teams to take ownership and accountability of technical project planning and delivery for security and infrastructure build out programs
  • Develop trusted relationships with key technology, functional leaders and stakeholders to drive focus on the strategic program objectives and optimize program delivery. This includes supporting and holding resources accountable for their responsibilities within the program
  • Ensure data is collected to appropriately inform decision making for mitigating risks and resolving issues
  • Utilize internal tools and agile mindset to create a collaborative environment that fosters autonomy, transparency, mastery, innovation and learning; promotes continuous improvement
  • Drive a continuous focus on developing software based solutions or using automation to replace repeatable, operational tasks
  • Anticipate and aggressively remove obstacles that slow down or prevent programs from delivering on program objectives
  • Drive for clarity to keep teams moving forward
  • Provide "go to" leadership, transparency and visibility to the entire Technology & Products organization
  • Seek to continuously grow by proactively seeking and embracing constructive feedback
  • Providing the same level of feedback to colleagues to encourage an open and collaborative culture
  • Monitor and resolve end-to-end process for things like: repeating pain points/sticking points, blockers
  • Build plans and mitigations to address pain points to ensure the alacrity of the cloud and/or program
  • 10+ years experience managing large highly complex programs/projects utilizing Agile/Scrum, Kanban
  • Understanding and excel in a matrix management environment
  • Experience in driving key information security, compliance and other regulatory requirements internally and externally to the organization
  • Outstanding organizational, detail-oriented, communication, and interpersonal skills
  • Able to work well in a cross-functional, geographically distributed environment
  • Excellent at setting expectations with teams, through providing meeting agendas, follow-up items, and check-in meetings to discuss any confusion
  • Complete ownership and ability to solve problems
  • Ability to be flexible with a positive attitude and learn quickly in a dynamic environment
  • Ability to be productive in a fast-paced environment with a minimal direction
  • Strong quantitative and analytical skills, proven ability to track and execute security projects
  • Detail-oriented. Able to juggle multiple projects and tasks
  • Bachelor's Degree required, preferred Masters in engineering, computer science or related technical field
  • Caring and respectful personality, always putting the needs of people first over the delivery of the project
  • Thorough understanding of security related technologies and products is a plus
  • Outstanding organizational, communication, interpersonal, relationship building skills conducive to collaboration; able to work well in a cross-functional, matrix management environment
  • Excellent analytical and problem solving skills with a history of hands-on, detail orientation
  • Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike
  • Ability to successfully collaborate with multiple technical functions in the areas of infrastructure, technical operations, software engineering and customer support
  • Experience as a Program Manager and/or Product management is mandatory
  • Experience framing, establishing and implementing large-scale (enterprise-level) change initiatives
  • A service oriented minded person who "Thinks Customer"
  • Familiar with various security standards, policies and governance such as: PCI-DSS, ISO 27001, HIPAA, AICPA SOC reports, NIST Cloud Standards
  • Familiarity with Google documents
  • Familiarity with retail platforms and applications (e-Commerce, Point of Sales, retail back office)
  • Ability to quickly learn Salesforce application to build tools and reports or strong interest in technology and ability to develop application/tool to automate processes
  • Understanding of Security Development Lifecycle
  • Have or the desire to attain a CISM and/or CISSP certification
  • Have or the desire to attain a Agile/Lean certification
14

Account Executive Commerce Cloud Italy Resume Examples & Samples

  • Winning mainly net new Commerce Cloud business revenue within Enterprise accounts according to the business plan
  • Position Commerce Cloud product and services and improve Customer's impact
  • Weekly accurate forecast to sales management
15

Success Specialist Director, Commerce Cloud Resume Examples & Samples

  • Serve as an industry visionary to promote innovation and operational excellence to support long-term business goals
  • Participate in the design, development and (pilot/production) delivery of Success Accelerators - targeted engagements designed to address specific areas with concrete business goals as well as other engagements driving GMV opportunities
  • Partner with our Cloud Strategy teams to understand and track the barriers to adoption; participate in the development of functional and programmatic solutions
  • Promote customer stories and schedule sessions with Retail Practice and various cross-functional teams such as Product Marketing to replicate and scale our success
  • Participate in internal strategic initiatives to grow the Specialist practice, serving as an active contributor to the practice knowledge and resource base by identifying existing expertise and enriching technical and non-technical Salesforce.com, customer and partner colleagues
  • Help our customers to connect with and learn from their peers by encouraging participation in our community events and forums to foster further collaboration
  • Develop productive relationships with sales teams, providing thought leadership and positioning accelerator packages as needed in Pre-Sales efforts
  • Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution
  • Address complex problems and negotiate solutions with customers and third-party partners while maintaining manageable customer expectations
  • Advocate for continuous product innovation based on interactions with customer implementations
  • Manage resource assignments based on capacity, skillsets and customer needs
  • Maintain a high quality and timeliness of delivery, especially in support of Success Management teams
  • Support day-to-day management of team members' efforts
  • Train, develop, and inspire team members by nurturing their professional and career development
  • 10+ years of relevant experience in professional services or (customer support) operations within the digital commerce and/or retail industry
  • Extensive enterprise consulting experience, deep understanding of industry best practices and takes consultative approach to deliver accelerators
  • Strong presentation skills with the ability to lead high powered workshops and effectively tailor messaging based on the audience and subject matter
  • Thorough understanding of the fundamentals of salesforce.com products and how they should be leveraged to solve business challenges
  • Proven ability to interact with all levels of an organization-technical and non-technical customers, attain relevant technical and business requirements, and articulate comprehensive solutions
  • Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated workflows, and diagrams
  • Diplomacy and professionalism when engaging with customers and navigating complex politics within their organizations
  • A passion for continued education in new technologies and functionality, as well as to be involved in projects that push the capabilities of existing technologies. Strong passion for Digital Commerce and related topics
  • Strong communications skills, both written and verbal with an ability to effectively develop materials that are appropriate for the audience and evangelize key concepts and best practices
  • Ability to engage with customers in an open minded manner and motivate the customer's team throughout the project
  • Ability to collaborate with teams of all shapes and sizes while also being able to work independently as a self-starter on an as-needed basis
  • Ability to operate and interact with customers in a remote / virtual environment
  • Relevant implementation experience with Commerce Cloud
  • Occasional travel to the client site (expected average 25%), but may vary based on client requirements as well as regular travel for internal meetings
  • Project strong presence with clients and influence their behavior
  • Proven experience in managing a team, preferably past experience managing remote teams
  • Entrepreneurial thinking, embracing Commerce Cloud's shared success model
  • Deep understanding of digital commerce mechanics such as typical tasks, workflows and KPI
  • Analytical thinking required
  • Comfort with an unpredictable workload
  • Proficiency working in team/matrix organizations
  • Highly proficient in spoken and written English and German
  • Familiarity with systems integrations such as CRM, Content Management, POS/Commerce or Data Warehouse
16

Commerce Cloud Success Manager Resume Examples & Samples

  • Primary ownership and accountability for ensuring customer growth, satisfaction, and retention within the assigned accounts, moderate complexity and mid-size revenue customer portfolio
  • Develop strong relationships with all key decision makers and influencers across channels, from e-commerce to in-store operations teams
  • Collaborate effectively with the Sales organisation to close incremental revenue and secure long-term renewals
  • Ensure ongoing adoption by the customers' website(s) of the continuously innovating Commerce Cloud feature set
  • Act as the liaison between Product Management and the Customer with a focus on feature collaboration and communicating the Commerce Cloud roadmap in a balanced "one-versus-many" approach required by the SaaS model
  • Build a solid base of referenceable customer contacts within your assigned portfolio
  • 5-plus years of professional experience with at least 3 years of experience in SaaS/enterprise software Account Management or Client Services managing multi-million dollar portfolios of recurring revenue
  • Digital Commerce industry experience and knowledge with a solid understand of the retail value chain and processes
  • Exposure to the development, execution, and overview of account plans for top tier Customers
  • Experience with CRM systems such as Salesforce.com preferred
  • Exposure to B2B SaaS models from the vendor side, including commercial contracts
  • Experience working with distributed, co-located teams required
  • Excellent verbal and written communication and in-person and virtual presentation skills
  • Some experience in commercial contract negotiations
  • Must be able to travel internationally up to 30% of the time
17

Senior Consultant Commerce Cloud Resume Examples & Samples

  • Facilitate high impact, cloud-specific workshops targeted at all levels of an organization (C-level, VP, Mid-Level Management and Project Team) to drive stronger adoption and transform organizations
  • Inspire Customer owners, both tactical (merchandizers) and strategic decision-makers (execs), to deploy our recommendations and track long-term business outcomes
  • Participate in the design, development and (pilot/production) delivery of Success Accelerators - targeted engagements designed to address specific areas with concrete business goals as well as
  • 9+ years of relevant experience in professional services or (customer support) operations within the digital commerce and/or retail industry
  • Extensive enterprise consulting experience, very deep, hands-on understanding of industry best practices and takes consultative approach to deliver accelerators
  • Excellent presentation skills with the ability to lead high powered workshops and effectively tailor messaging based on the audience and subject matter
  • Proven ability to interact with all levels of an organization-technical and non-technical customers, attain
  • Must demonstrate good judgment and pragmatic approach to leading workshops to transform organizations and lead to stronger adoption
  • Strong experience in mapping specific business requirements to salesforce.com product features
  • Familiarity and experience with interactions between the Cloud offerings (i.e. Service Cloud, Marketing Cloud...)
  • Ability to understand business requirements and suggest solutions
  • Deep understanding of the Commerce Cloud capabilities
  • Must maintain working relationships and knowledge of the salesforce.com ecosystem
  • Additional fluent (or at least very well spoken and written) language such as Spanish and/or Italian a definite plus
18

Customer Success Manager Dach-salesforce Commerce Cloud Resume Examples & Samples

  • Primary ownership and accountability for ensuring customer growth, satisfaction, and retention within the assigned accounts, mid-size revenue customer portfolio
  • Build, maintain and execute on account plans for each assigned account and coordinate appropriate internal domain experts for delivery
  • Develop strong relationships with key decision makers across channels, from e-commerce to in-store operations teams
  • Identify, develop, and recognize new opportunities for expanding your Customers' business volume
  • Collaborate effectively with peers to develop and optimize scalability and efficiency of recurring tasks
  • Uncover and mitigate any risk that threatens your Customers' growth, satisfaction, or renewal; conceive and execute risk mitigation plans
  • Own all primary Customer communication and resolve escalations with autonomy related to the services provided by Salesforce Commerce Cloud
  • Collaborate effectively with the Sales organization to close incremental revenue and secure long- term renewals
  • Act as the liaison between Product Management and the Customer with a focus on feature collaboration and communicating the Commerce Cloud roadmap in a balanced "one-versus- many" approach required by the SaaS model
  • Collaborate with customer's implementation partner to achieve overall satisfaction with the solution and to create a trusted 3 way partnership between customer, partner, and Salesforce Commerce Cloud
  • Digital Commerce industry experience and knowledge with a solid understanding of the retail value chain and processes
  • Passionate about Customer Success
  • Proactive, highly organized, with an ease setting priorities
  • Strong collaboration skills, but has the ability to work independently
  • Exposure to the development, execution, and overview of account plans for Customers
  • Strong command stature / executive presence at the C-Suite level; demonstrated ability to seamlessly participate in discussions with business and technical leadership
  • Ability to work independently and to collaborate effectively across functions as part of team in a matrixed environment
  • Success working in a fast-paced, dynamic and creative environment with a rapidly growing company
  • Bachelors' degree in a related field required
  • Must be able to travel domestically and internationally up to 40% of the time
19

Commerce Cloud Principal Solution Engineer Resume Examples & Samples

  • Present standard software demonstrations
  • Develop and present custom demonstrations based on prospective client requirements using JavaScript, HTML, CSS and XML
  • Provide solution insight paralleling the solution to client needs
  • Guide prospective clients to the merits and strengths of the Demandware solution
  • Assist account executives in development of Target Account Selling strategies
  • Articulate market requests and needs to R&D and Marketing organizations in clear, concise manner
  • Assist account executives in development of proposals and RFI / RFP responses
  • Organize communications between teams and external vendors to develop solutions
  • Minimum of ten (10) years of sales, marketing, operations, and/or consulting experience in a software company
  • Successful participation in sales cycles in a pre-sales/consulting role
  • Exceptional oral and written communications skills
  • Ability to manage multiple prospects and activities concurrently
  • Strong and creative problem-solving and analytical skills
  • Highly motivated, persuasive, and success driven personality with high attention to detail
20

Salesforce Commerce Cloud Architect Resume Examples & Samples

  • Familiar with the latest trends and developments in the Digital domain
  • A professional in the field of architecture and software development
  • At least 3 years development experience in Salesforce Commerce / Demandware
  • Experience with the considerations, selection and data modeling of integration with external systems such as logistics parties, payment providers, ERP systems, CRM systems and Web Content Management Systems
  • Experienced in estimating work and complexity
  • A Master’s Degree is required
  • Excellent communication skills, structured, strong analytical and results-oriented
21

SAP Hybris Commerce Cloud Automation Resume Examples & Samples

  • Responsible for the success, quality and timely delivery of the SAP Hybris Commerce Cloud automation program in the whole product release lifecycle in compliance with the relevant SAP Product Standards and processes
  • Coordinate the processes and establish the procedures to support bi-weekly release cycle of SAP Hybris Commerce Cloud offering
  • Work with all relevant teams at SAP to manage the product release dependencies, establish relationships and gain partnership support
  • Support and provide materials for ongoing internal and external compliance certification audits
  • Provide a holistic overview on the overall progress and release efficiency to the Product team and management
  • Establish and manage a Continuous Improvement process for the SAP Hybris Commerce Cloud engineering team
  • Help to improve existing operation standards and methodologies by closely collaborating with the involved operations, development and support teams
  • Education
  • Experience in the B2C/B2B customer interaction scenarios, preferred
  • 5+ years working experiences
  • Thereof, 3-years+ experiences in working as a project/program manager
  • Previous experience with Cloud Cycle, I2M and Sirius at SAP
  • Previous experience working with SAP DPO, SAP Legal and CTPL departments at SAP
22

Account Executive Commerce Cloud Resume Examples & Samples

  • Achieving Sales targets from within the Singpore Region
  • Accurately forecast and close recognizable retail brands to exceed customer acquisition goals
  • Proficiency in direct and channel based sales cycles
  • Possess a strong network of executive-level contacts in the ANZ e-commerce market
23

Oracle Commerce Cloud Resume Examples & Samples

  • Consult directly with customers at various levels – functional and technical. Collect and analyze customer requirements to complete accurate scoping and high quality design
  • Collaborate with Project Manager to create the development schedule, including work effort estimates, work breakdown structure, project dependencies, resource allocation, etc
  • Collaborate with the architect to ensure that the architectural vision is realized in the technical specifications and code created
  • Provide high quality development contributions while providing technical leadership to developers throughout entire project life cycle. Act as a player coach
  • Contribute to the growth of Oracle Commerce business and improvement of OCC service delivery through the creation and sharing of knowledge on project experiences
  • Manage change control process, including project scope control, assessing impact of change requests, estimating work effort for change requests, etc
  • Manage source control process and build process
  • Act as primary point of resolution for technical issues, collaborating with the architect and/or Project Manager whenever necessary
  • Identify project risks that arise during project execution and elevate them to the architect and/or Project Manager whenever necessary
  • Act as technical liaison between all technical resources engaged on the project, whether as part of the Oracle Commerce Consulting team, the customer’s team, and/or any 3rdparty teams; help customer understand overall technical direction and progress
  • Conduct code reviews throughout the development phase, ensuring that best practices are followed and lessons learned are promulgated to entire team
  • Estimate level of effort to code and test moderately difficult to complex requirements
  • Create key project deliverables, including technical specifications, unit tests, and tested code
  • Coach and mentor others in development best practices, the software development life cycle, and other core technical skills and knowledge
  • Submit status updates on all project activities to the Project Manager
  • A strong technical background in eCommerce, preferably Oracle Commerce (ATG/Endeca) and Commerce Cloud, but candidates with relevant experience in other technologies will also be considered
  • At least 3 years of hands-on experience with development, system configuration, testing and documentation of Commerce solutions
  • Demonstrated expertise in Java and UI development including: Java, Java Script (Knockout preferred), Booststrap, JQuery, node.js, HTML/CSS
  • Knowledge of Cloud technologies and applications is strongly desired
  • Experience working with customers and/or business stakeholders on Commerce implementations
  • Experience with business and technical requirements gathering and analysis
  • Strong communications skills in English and Spanish
  • Drive, determination and results orientation and a will to win
  • Availability to travel and work with a diverse set of Clients and high performing professionals
  • A desire to be part of large, high-impact projects and grow in the process
  • Bachelor's degree in computer science, engineering, math or related field is required. A combination of 3-5 years of experience in relevant industry business practices, business consulting, and/or technical consulting is required; retail and telecommunications sectors are most desired
  • Experience leading software development teams
  • Extensive experience with the JBOSS and/or WebLogic Application Servers
  • Experience with web servers (e.g. Apache) is a must; experience with mod_proxy, mod_ssl, and/or mod_jk is a plus
  • Experience developing on multiple Operating Systems (Linux, Unix, Windows, MacOS a plus)
  • Database experience with one of the following is a must, Oracle MSSQL, MySQL. DBA experience is a plus
  • UI Development (HTML, CSS, AJAX, Javascript, Actionscript) is a must
  • Server side development (Java/J2SE) is a must have
  • Experience in writing web services (publishing or consuming)
  • Experience writing XML/XSL/XSD
  • Experience with build processes and tools (Ant, Maven, etc.)
  • Experience with source control processes & tools (Perforce, Subversion, code branching)
  • Experience with code Refactoring and Profiling
  • UML and Shell Scripting experience is a must
  • Designing system architectures (hardware, OS networking) and performing sizing
  • Extensive experience working in various SDLC methodologies (waterfall, OUM, Scrum, etc.)
  • Experience with IDE’s (particularly Eclipse)
  • System integration via web services, RESTful services, or other open
  • Experience developing e-commerce applications is desired
  • Good coding practices (Javadoc, unit testing)
  • Experience with load and performance testing & tools
  • Experience with code profiling and refactoring code
  • Recognizing new business opportunities in already existing account base is desired
  • Experience presenting to/facilitating meetings and group discussions
  • Understanding of e-commerce eco-system, verticals and online business principles is desired
  • Proficiency with project-based tools such as Word, Excel, Project, as well as others (e.g., wikis, bug tracking, source control, etc.)
  • Solid analytical and design skills
24

Salesforce Commerce Cloud Exper Resume Examples & Samples

  • Establish the company’s software/architecture vision, strategy and roadmap
  • Is accountable for software architecture and enterprise capabilities (scalability, fault tolerance, extensibility, maintainability, etc.)
  • Lead the execution of architecture & technology roadmaps
  • Designs complex software systems for high-end solutions
  • Resolves overall architectural principles, frameworks, and standards
  • Works in a consultative fashion with other business leaders, such as marketing, product management, and operations
  • Oversees all software architecture
  • Analyzes and provides feedback on corporate, business and product strategies
  • Work with Functional Leads and PM for agile meetings
  • Salesforce Commerce Cloud implementation leading experience
  • Ecommerce experience (at least 2 years)
  • Java, J2EE
  • RDBMS and NoSQL: Oracle, Mongo, Cassandra
  • AWS or other public clouds
  • CI/CD
  • Enterprise integration architecture and - patterns
  • Agile SDLC
  • HA/DR system strategies
  • REST, MicroServices, Orchestration
  • Direct experience with relevant technologies and concepts: micro services, distributed systems, SAAS at scale, private/public cloud, MDA, EIA, etc