Butler Resume Samples

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E McKenzie

Elton

McKenzie

6274 Heller Rapid

New York

+1 (555) 341 6912

6274 Heller Rapid

New York

Phone

p +1 (555) 341 6912

Experience Experience

Chicago, IL

Butler

Chicago, IL

Williamson LLC

Chicago, IL

Butler

Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed
To assist with any plans or arrangements the guest intends to make during their stay
Assist with any plans or arrangements the guest intends to make during their stay
Provide balcony dinners and creates secret spaces for guests privacy and romance by thoughtful and caring service
Make any reservations requested prior to arrival and create an itinerary
Reports any unusual occurrences or requests to the Manager or Duty Manager
Work varied shifts, including weekends and holidays

Los Angeles, CA

Vip Butler

Los Angeles, CA

Nicolas and Sons

Los Angeles, CA

Vip Butler

Maintains a clean work area in accordance with established standards and procedures
Works directly with Casino Host staff to provide an exemplary level of personalized service to the guests
Prepares and assists other team members in the preparation of food items, non-alcoholic and alcoholic beverages with proper garnishes
Performs daily set up of bar and service areas
Ensures a safe and sanitary work environment for self and others
Completes daily side work and product requisition
Performs other general equipment and supply cleaning, polishing and organization tasks as assigned

present

Phoenix, AZ

Head Butler

Phoenix, AZ

Bradtke-Bergnaum

present

Phoenix, AZ

Head Butler

present

Perform such functions as to include but not be limited to
Assist guests with luggage, transportation arrangements and bookings, and bid them farewell
Create extra-special moments for guest at every opportunity, including recognizing and celebrating birthdays, anniversaries, etc
Assign colleagues’ work schedules, and ensure that colleagues are
Assist Housekeeping with the cleanliness and maintenance of corridors and guestrooms
Manage the refreshment bars in all guestrooms. (ordering, inventory, storage)
Maintain high standards of personal appearance and grooming, outlined by Plaza grooming policy

Education Education

Bachelor’s Degree in Culinary Arts

Rutgers University

Bachelor’s Degree in Culinary Arts

Skills Skills

Personable with great attention to detail
Able to work alone and within a team
The ability to complete the Learn2Serve upon hire
Strong Communication skills (verbal, listening, writing)
Able to speak, read and write English
Pro-active and reliable
Excellent communication skills
Is able to work on a rotating roster
Flexible and ability to work around the clock
Good level of English essential

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Butler Resume Examples & Samples

Performs opening, closing, and other branch servicing duties such as cash and vault balancing; ordering cash, cards, checks and other supplies; completing logs, reports, audits and control checks; maintaining and servicing automated teller machines; and cleaning work areas
Opens and performs account maintenance on certificate of deposit, consumer and business accounts; assists with courtesy and collection calls as needed; seeks assistance from more knowledgeable branch staff when necessary
Proactively seeks ways to develop and expand customer relationships through marketing displays, call programs, and other prospecting techniques
Performs other job related duties or special projects as assigned
Proficiency with 10 key touch, Microsoft Office (Excel, Word, Outlook, SharePoint), and knowledge of, or the ability to quickly learn, banking software applications (Mozart, TellerPlus, Bancline)
Customer service orientation with effective problem solving abilities and the ability to maintain composure and convey a positive attitude while interacting with customers and internal team members
Ability to maintain confidentiality, follow directions and apply proper policies, procedures and guidelines

Butler Retail Banker Teller Resume Examples & Samples

Addresses customer questions and concerns by phone and in person; files disputes or refers to appropriate internal resources for resolution as appropriate
Enhances customer satisfaction and the professional reputation of the Bank by warmly greeting, engaging, and developing good professional relationships with customers and host retail partners
Practices branch security procedures and protects customer confidentiality and privacy

Retail Banker / Teller Butler Resume Examples & Samples

Processes a variety of customer transactions accurately and efficiently in adherence to bank policies and regulations such as cashing checks, processing deposits and withdrawals, loan payments, cash advances, transfers, and issuing monetary instruments
Achieves personal sales and referral goals by identifying, marketing, and cross-selling banking products and services beneficial to customer needs
Ability to work flexible or extended working hours to meet business needs; demonstrated good attendance and punctuality
Outstanding listening and communications skills, both written and verbal
Knowledge of or ability to quickly learn banking and lending products, services, policies, procedures, regulatory guidelines, and effective marketing and sales practices
Self motivated, goal oriented, team player with strong interpersonal skills and sales aptitude
Excellent organizational skills with the ability to prioritize workload and multi-task in a fast pace environment while maintaining accuracy and attention to detail
Basic math proficiency with the ability to add, subtract, multiply and divide in order to help customers with their transactions and balance teller drawer
Read at a level sufficient to understand memoranda, instructions, forms, applications, financial statements and credit reports
1-3 years customer service or sales experience; or an equivalent amount of directly related college education or volunteer service
Previous banking experience is preferred but not required

Butler Resume Examples & Samples

Assist in the service of the suites and concierge lounge including, but not limited to, food and beverage service, restocking product, equipment and supplies
Assist in the service of all food and beverages as outlined in SOPs
Be able to respond to guest requests and answer questions about the Sands Casino Resort Bethlehem. When unable to answer take the time to research answer and respond in an appropriate manner
Know, adhere to and practice all aspects of Sands Casino Resort Bethlehem Standards of Steel
Run suites for dirty dishes and refresh as needed
Operate micros to standards to order food and beverages
Record closed checks to SOPs
Clean and maintain work areas to Sands Casino Resort Bethlehem standards
Provide a service or assistance to meet the needs of a guest, client or customer
Ensures divisional/departmental compliance with Sands Casino Resort Bethlehem Standards of Steel customer service standards
Ensures compliance with Pennsylvania Gaming Control Board internal controls
Ensures compliance with departmental and overall property policies and procedures

Butler Manager Resume Examples & Samples

Attend to service in the Chairman’s Suites and Club. Including, but not limited to food and beverage service, restocking product, equipment and supplies
Work to develop, manage, and implement departmental SOPs and Standards for Chairman’s Suites and Club
Responsible for scheduling Butlers and other staff members
Responsible for managing and developing his/her department budget
Directs the work of Butlers and manages their performance
Interview and hire candidates for department
Resolve guest complaints and authority to issue comps for circumstances where it is deemed necessary
Responsible for issuing coaching/counseling and any progressive discipline for Butler team
Completes and issues performance evaluations for Butler team
Coordinate with Room Service Manager to facilitate food and beverage orders
Works with Player Development team to deliver a high level of service for guests
Works in an appropriate non-hazardous manner avoiding self-injury and unsafe work methods
Responsible for preparing and setting up arrival according to guest and Player Development preferences
Communicates information received from guests, hosts, peers and management in a professional manner
Ensuring set-ups, inspections, tours and restocks are completed
Responsible for Food and Beverage Services in the Chairman’s Suites and Club including picking-up, delivering and serving food and beverage orders; bartending; bussing; organizing and coordinating receptions
Be able to respond to guest requests and answer questions about Sands Bethlehem. When unable to answer take the time to research the answer and respond in an appropriate matter
Be able to escort guest from the front of the hotel to the suites and serve the guests as needed including, but not limited to: hotel tour, suite tour, explanation of services, unpacking and packing luggage
Perform all services, duties and tasks as defined in SOP’s
Actively communicates and assists all supporting departments
Record all pertinent date into guest profile as needed. Maintain all special request and particular likes and dislikes of each guest which is to be used by the team for future visits and updated in guest history
Record closed checks to SOP’s
Clean and maintain work areas to Sands Bethlehem Standards
Facilitate and performing errands as assigned to include, but not limited to: tickets, shopping, food products, deliveries and packages
Must be able to initiate and engage in conversation in a professional and friendly manner
Other assignments as necessary
Consistent and and regular attendance is an essential function of this job

Butler Coordinator Resume Examples & Samples

Receives and processes guest food and beverage orders
Listens and understands customers
Anticipates customer needs
Responds positively in adverse situations
Maintains excellent guest service
Utilizes the POS terminal for inputting orders, printing checks, and closing checks
Multitasks and handles multiple requests and orders at the same time
Understands food and beverage products, brands, and pricing
Ensures amenities are communicated and charged accordingly
Communicates with other departments within the hotel
Works around strong odors, smoke, dusts, or pollen
At least 1 year of previous experience as a Room Service Cashier and/or Order Taker

Chief Butler Resume Examples & Samples

High school diploma or GED; 3 years experience in the guest services, front desk, or related professional area
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner
Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results

Grand Club Lounge Butler Resume Examples & Samples

Ideally with diploma/qualification in Hospitality or Tourism Management
Experience in F&B and Rooms is prefered
Good problem solving, administrative and interpersonal skills are an asset

Butler Resume Examples & Samples

Diploma/qualification in Hospitality or Tourism Management
Experience of Food & Beverage or Front Office is a must, 1 year of related working experience is prefered
Good problem solving, independent and good communication skills

Butler Resume Examples & Samples

Demonstrates the Fairmont’s ServicePlus Standards in all interactions
Welcomes and assists guests’ according to FHR Brand Standards
Is an ambassador of Fairmont Bab Al Bahr by providing memorable guest experiences
Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests
Coordinates with Fairmont Gold Concierge with regards to arrivals and departures
Provides food and beverage service in the Fairmont Gold Lounge with the ability to handle plate, hand carried service
Prepares bar beverages and liquor pouring according to the guidelines given
Carries out general cleaning and inspecting of equipment in the Fairmont Gold pantry
Warms rooms according to Fairmont’s housekeeping standards ensuring that all room features are properly functioning
Reports guest complaints, requests and inquiries to a Supervisor or Manager
Provides personalized guest service (luggage packing and unpacking, shoe polishing, laundry collecting and delivery, etc.)
Reports any unusual occurrences or requests to the Manager or Duty Manager
Participates in the orientation, meeting, and training process of all colleagues assigned to Fairmont Gold
Remains observant, notes preference, and responding accordingly to guest inquiries & requests
Reports suspicious people, behavior, and vehicles to Hotel Security
Must possess outstanding guest services skills, professional presentation and sophisticated verbal & written communication skills
Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
Proficient in the English language (verbal & written) with a second or third language as an asset
Must be flexible in terms of working hours, and able to work with little or no supervision
Minimum of one year Hospitality experience preferred

Butler Resume Examples & Samples

Provides a courteous, professional, efficient and flexible service at all times, being always well groomed, clean and pleasant
Reports on duty on time, for the rosewood daily review as per schedule
Has a full knowledge of the Company Philosophy, Mission, Vision, core values, principles
Fully conversant with all services and facilities offered by the hotel
Takes notes of all the information, updates and instruction of the day before leaving the office and during daily reviews
Follows all the guest needs until they are completed to the total guest satisfaction and Rosewood Standards
Logs-in Opera, Hotsos, and Go-Concierge obtaining all the information needed for the shift, reads all the experiences written in the handover of the previous day/shift in order to follow up on the guest experiences
Fully aware of all the relevant information of the guests arriving with Manor Club Access to be able to provide exceptional service
Welcomes the guest at the entrance of the Manor Club leaving the desk when the Guest approaches, welcome at the porte cochere for VIP Guests and guests arriving with hotel transportation
Conducts the check in in the fast and efficient manner following all the standards, liaising with bellmen for luggage delivery
Offers escort to the room for all the Manor Club arrival guests following all LQA standards
Takes care of the Manor guest´s requests and liaise with respective departments: laundry, wake up call, newspaper requests, etc
Carries out checkout in efficient manner, offering luggage assistance and transportation
Wishes fond farewell to the guest at the Manor Club or porte cochere at the time of departure
Conducts All Opera related operations: check-ins/check-outs, room reservations, requests, changes, and cancellations, secure payment; verify and adjust billing, activate room keys, process all payment types, etc
Informs housekeeping department the time desired for the daily cleaning and turn-down service
Fully conversant with accommodation features: lay-out, room type, location décor, in room facilities and equipment
Assists Manor Club guests with Concierge related information, transportation arrangement, etc
Assists Manor Club guests with printing, scanning and faxing documents
Serves food courses and alcoholic beverages to guests
Fully aware of the menu, answers questions on menu selections, communicates with the kitchen regarding menu questions, the length of wait, recook orders, and product availability
Keeps the hotel informed about the guest allergies and food preferences
Records transaction in MICROS system at time of order
Checks in with guests to ensure satisfaction with each food course and/or beverages
Picks-up trays and clean tables as needed to ensure a clean dining area. Maintain cleanliness of work areas, china, glass, etc., throughout the day
Follows all company and safety and security policies and procedures
Fully conversant with new promotions, menu changes, scheduled in-house guest activities, daily house counts and expected arrivals and departures
Has a thorough understanding and knowledge of use of the Manor Club equipment and techniques such as silverware and chinaware maintenance
Ensures that Manor club, pantry and surrounding area is kept clean and organized at all times
Completes opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors
Performs all his/her duties with the sense of priority and dedication
Monitors operating supplies and reduce spoilage and wastage
Keeps a friendly environment attitude at all time
Hosts and welcome all guests in a gracious and polite manner; to have the ability to hold a conversation with the guest in a natural and spontaneous manner
Serves our guests in a calm, discrete and courteous manner, respecting timing standards
Supports the other departments such as Front Desk, Housekeeping and Room service with their duties
Operates and coordinates with relevant departments when the Manor guests are in and out in the room and optimize service while the guest is away as often as possible
Anticipates guest needs, respond promptly and acknowledge all guests, however busy or whatever time of the day
Assists the supervisor in organizing the amenities, supplies, equipment requisition according to business level and replenish shortage when necessary
Handles guest enquiries either by telephone or in person in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests
Fills out the internal communication forms (amenities form, Opera reports, cashiering, etc.)
Helps with the update of the guest profiles in the system
Helps monitoring the stock inventory and to follow up on pending issues with the tracking system and store requisition forms
Understands and strictly adheres to the Rules & Regulations of the Company and the Hotel’s policy on Fire, Hygiene, Health and Safety
To attend and contribute to all meetings, Departmental and Hotel training as scheduled and other related activities
Undertakes any reasonable tasks and secondary duties as assigned by the Manor Butler supervisor
Projects at all times a positive and motivated attitude and exercise self-control
Carries out any other reasonable duties and responsibilities as assigned out of the list
Experience: Minimum 2 years’ experience at a similar level at a 5 star hotel

Assistant Butler Resume Examples & Samples

Retrieves dishes from rooms as directed by supervisor and properly delivers soiled dishes to dish room for cleaning
Ensures their work area is kept clean and free of any potential hazards or trash
Replenishes the Butler work area to ensure all supplies are available to quickly serve our guests
Ability to listen and understand customer. Anticipate customer needs. Ability to get positive results in adverse situations. Ability to maintain excellent guest service
Basic knowledge of food and beverage products, brands, and pricing
Ability to work around strong odors, smoke, dusts, or pollen
Preforms all other job related duties as requested
At least 2 years of experience in a major resort property with proven superb customer services skills as a Butler, Personal Valet, Food Server, Food Runner, or Busser

Butler Manager Resume Examples & Samples

Bachelor’s Degree in Culinary Arts and/or equivalent work experience
At least 3 years of Food and Beverage management experience
Ability to prepare routine documents and compose business
Ability to operate and troubleshoot a variety of standard office equipment
Ability to identify needs set goals and training standards for the delivery of effective training to meet individual or group needs

Fairmont Gold Butler Resume Examples & Samples

Provide service in the Gold Lounge and ensure menu and food presentation is in keeping with Fairmont Gold standards
Provide Food and Beverage services as required
Develop and maintain strong Guest relationships to ensure Fairmont Gold loyalty
Provide exceptional Concierge information to our Guests about local and area attractions
Previous customer related F&B experience preferred

Bellperson / Butler Resume Examples & Samples

Ensure that all requests from guests are made possible and are followed up on
Fully understand and have knowledge of all in-suite services, technology, amenities, functions and systems
Follow department policies, procedures, and service standards
Must possess outstanding guest services skills and sophisticated verbal and communication skills
Computer literate in Microsoft Window applications an asset

Residences Butler Resume Examples & Samples

Assist Residence owners/guests/visitors in and out of vehicles, including assisting with transporting groceries, luggage, and/or packages to and from cars, units and other areas
Supply Residence owners/guests/visitors with directions and information regarding property amenities, services, hours of operation, and local areas of interest and activities
Communicate Residence owners’ issues with vehicles to Valet Lead, and assist in resolving
Assist in directing all moving and delivery personnel to loading dock
Assist valet parking in movement of Residence owners and Guest vehicles
Respond to special requests from those with unique needs
Contact appropriate individual or department (e.g., Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve call, request, or problem

Butler Resume Examples & Samples

To provide a courteous, professional, efficient and flexible service at all times. Butler must present in the property well groomed, clean and pleasant
To report on duty on time, for the AM briefing and for PM briefing at the butler’s office
To have a full knowledge of the Company Philosophy, core values, responsibilities, daily activities of the day and all about the hotel facilities such: Spa, Restaurants, Kids Club, and Gym etc
Take notes of all the information, updates and instruction of the day before leaving the office
To follow all the guest needs until they are completed to the total guest satisfaction and Rosewood Standards
Fill-in the daily guest report per working section at the end of the shift must be given to the Manager Butler with pending of the day
Keep the guest’s agenda on daily basis and have a track of the location where the guests are
At the pantry write on the white board all the rooms the butler will be in charge making a note if a room is an arrival or a check-out with their respective arrival or departure time
Log-in Opera, Hotsos, and Go-Concierge obtaining all the information needed for the shift. Butler reads all the experiences written in the Hand-Over’s of the previous day or shift in order to follow the guest experiences or opportunities to be followed-up
Welcomes the guest by the deck of each suite or by the main entrance depending of the time
The check-in experience per arrival guest must be filled-in
Offers suites orientation to the arrival guests following all the 5 diamonds, AAA and LQA standards
Extends special attention to rooms occupied by families according to the culture
Offers services as unpack-pack luggage
Takes care of the guest´s laundry, pressing and dry-cleaning with coordination of valet runner
Maintains guest wardrobe in a neat and tidy fashion
Arranges the fruit basket and amenities for arrivals and refills them on daily basis according to the guest wishes
Cutlery, glasses, dishes and napkins in the suites must be polished and totally cleaned before the guest arrivals. And all of the items must be perfectly folded and placed in the right position as per 5 diamonds standards
Polishes the guest shoes as per the set standards with the shoes tree in each pair of shoes
Delivers appropriate newspapers to the guest rooms
Coordinates with the front desk for speed check-out as per guest request
Delivers the final-bill to the guest the day before the departures
Check-in & check-out in the suite per presidential suite
Delivers guests’ mail and messages promptly
Informs to the housekeeping department the time desired for the daily cleaning and turn-down service
Aware to all the hotel about the guest allergies and food preferences
To be fully conversant with new promotions, Menu changes, scheduled in-house guest activities, daily house counts and expected arrivals and departures
To be fully conversant with accommodation features: lay-out, room type, location décor, in room facilities and equipment
To assists SS in the food delivery
To assist the Guest during the medical service in the suite or in the hospital
To have a thorough understanding and knowledge of use of the equipment and techniques such as silverware and chinaware maintenance
To ensure that the Place of Work and surrounding area is kept clean and organized at all times
To perform all his/her duties with the same sense of priority and dedication
To monitor operating supplies and reduce spoilage and wastage. To keep a friendly environment attitude at all time
To host and welcome all guests in a gracious and polite manner; to have the ability to hold a conversation with the guest in a natural and spontaneous manner
To serve our guests in a calm, discrete and courteous manner, respecting timing standards
To support the other departments such as Housekeeping and Room service with their duties
To operate and coordinate with relevant departments the in and out in the room and optimize service while the guest is away as often as possible
To keep a critical eye during the process of room inspection and to report any default equipment
To anticipate guest needs, respond promptly and acknowledge all guests, however busy or whatever time of the day
To assist the supervisor in organizing the amenities, supplies, equipment requisition according to business level and replenish shortage when necessary
To handle guest enquiries either by telephone or in person in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests
In case of celebrities in the resort to get the final comments and signature on the VIPs hotel book
To farewell the guest outside of the suite at the check-out date
To fill out the internal communication forms (amenities form, guest profile forms, guest activities form
To help with the update of the guest history in the system in collecting information collected
To help monitoring the stock inventory and to follow up on pending issues with the tracking system
To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety
To report for duty punctually wearing the correct uniform and name tag at all times
To maintain a high standard of personal appearance and hygiene at all times
To maintain high standards of the hotel when fulfilling his/her duties
To maintain a calm, courteous and gracious attitude at all time
To maintain a good rapport and working relationship with staff in all other departments
To be very familiar with the Room division/Front office policies and procedures
To attend and contribute to all staff meetings, Departmental and Hotel training as scheduled and other related activities
To undertake any reasonable tasks and secondary duties as assigned by the Butler supervisor
To project at all times a positive and motivated attitude and exercise self control
To carry out any other reasonable duties and responsibilities as assigned out of the list
Experience: Minimum 2 years’ experience as a Butler or direct guest contact at a 5 star hotel
Technical Skills: Thorough knowledge of full services provided in the hotel. In addition, thorough knowledge of local restaurants, museums and attractions; thorough knowledge of current events in and around the region; thorough knowledge of Butler department procedures; ability to access, input, analyze and retrieve information from computers; exceptional oral communication skills to ensure ability to negotiate and persuade guests and staff to achieve results beneficial to operation of hotel; ability to converse calmly with irate guests, co-workers, superiors and subordinates in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in all departmental and hotel-wide meetings; ability to anticipate guests’ needs and expectations

Executive Floor Butler Resume Examples & Samples

Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
Process accurately check-ins and check-out
Ensure that all Guest supplies and amenities are offered and replenished to the required standards
Stay current with all hotel services as well as VIP requests and special events
Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
Comply with Hotel security, fire regulations and all health and safety legislation
Execute tasks as instructed by the Executive Lounge Supervisor or Manager
Serve your role and Team in an environmentally-conscience manner
Previous Front Office experience in the hotel, leisure or retail sector
A passion for delivering exceptional levels of Guest service
Previous experience in Executive Lounge in a hotel environment

Butler Resume Examples & Samples

One year of experience in food and beverage service
Excellent customer focus
Able to work outdoors in the sun

In Room Dining Butler Resume Examples & Samples

Basic knowledge of wines and other beverages
6 month in standard Food & Beverage role
Sound customer service skills
Permanent residency or unlimited working rights in Australia for a minimum of 12 months (No Working Holiday Visa)

Butler Resume Examples & Samples

Having an experience in similar position for at least 12 months preferred
Able to work alone and within a team
MICROS, OPERA, Guestware, Microsoft Office and other related operating systems
Flexible and ability to work around the clock
1- Butler’s schedule will be based on the needs of the Royal Suite guests. For example, if a Royal family does not awake/start their day until 11 am, the primary butler will not be scheduled until then in order to better match the guest’s schedule
2- Butler will be responsible for the following before and upon arrival
Familiar with amenities and technology the Royal Suite offers
Make a pre call to the point of contact one week before arrival or within 24 hours of booking
Gather any food and beverage preferences to create welcome amenity including liquor preference if utilizing bar package
Gather any special room requirements (ex: wireless booster, international adapters, etc.) and place in room prior to arrival
Make any reservations requested prior to arrival and create an itinerary
Assist with set up fresh flowers for living room and the three bedrooms
Pick up guest from the airport if requested or arrange transportation
The primary butler will meet and greet upon arrival
Unpack guests luggage if requested
3- Butler will assist with all, but not limited, to the following requests and expectations during stay
Print out and distribute itineraries as needed
Laundry service: pick up and delivery
Provide shoe shine service
Specific food or amenity requests, i.e. IRD or off property if needed
Water flowers daily
Dining or Transportation Reservations
Communicate housekeeping service times
Attractions or Entertainment Information and purchase of tickets if needed
Refresh refrigerator, amenities, and flowers as needed
Provide daily email or information to the Division Head and Department Leader regarding the Royal Suite’s guest
Butler will assist with all, but not limited, to the following requests and expectations upon departure
Write a fond farewell card for the principal guest
Reconfirm flight details
Provide checkout information and folio if requested
Pack guests luggage if requested
Escort back to the airport if requested or arrange transportation
Gather any hotel items from room and bring back to proper location

Assistant Butler Resume Examples & Samples

To provide Food and Beverage Services as required
To ensure that all requests from Guests are made possible and are followed up on
To fully understand and have knowledge of all in suite services, technology, amenities, functions & systems
Ensure repeat guests are met and greeted on a daily basis and profiles are updated
Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests
Provide prompt laundry service and shoe shine service, ensuring special preferences of guests are met

Personal Banker Nmls-butler Resume Examples & Samples

Minimum two years of experience in retail banking and/or sales industry
Ability to sell traditional bank products and process transactions
Thorough understanding of banking operations, product knowledge, sales, and new business development
Excellent customer service/relations and community relations
Strong interpersonal, verbal and written communication skills
Ability to identify and resolve/escalate problems
Strong interpersonal & relationship building skills

Butler Resume Examples & Samples

Guides guests through all phases of their experience at the Villas
Exhibits proper knowledge and service delivery of both non and alcoholic beverages
Exhibits proper knowledge, and service delivery of menu items of every course
Consistently follows sequence of service utilizing all proper procedures standardized by the Villa management
Itemizes bills correctly
Maintains a level of professionalism that will make guests want to return to the Bellagio
Anticipates the guests’ needs and responding appropriately with a sense of urgency
Effectively communicates with management, other departments, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees
At least 5 years of experience as a server in a fine dining establishment
Ability to follow directions well, makes quick decisions, and keep organized while under pressure
Ability to use standard kitchen equipment, including, but not limited to toasters, refrigerators/coolers, slicers, beverage machines
Ability to provide butler services including but not limited to care of male and female wardrobe
Working knowledge of food and wine and able to confidently speak on and properly serve such items
Basic computer skills and experience with POS systems

Butler Resume Examples & Samples

At least 4 years of experience as a Server in a fine dining establishment
At least 2 years of experience as a Butler in a high end establishment
Ability to use standard kitchen equipment, including, but not limited to toasters, refrigerators/coolers, electric slicers, beverage machines
Ability to follow directions well and makes quick decisions, and keep organized while under pressure
Working knowledge about health and safety regulations
Computer skills and experience with POS systems

Butler Services Manager Resume Examples & Samples

Greet guest at specified room/s, touring guests through any elements that are new to them in their suite and present keys
Maintain regular attendance in compliance with the Plaza standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, outlined by Plaza grooming policy
Maintain a presence as requested at hotel / department meeting and committees
Comply, at all times, with the Plaza standards to encourage safe and efficient hotel operation
Be able to operate and help guests with In Room IT equipments such as, console, safe, DVD player, private bar, room key, and light fixtures in the guest room
Offer personalized services, including packing/unpacking and organization of guest belongings, cloth pressing, laundry management, shoe shining, and description of room amenities
Be able to perform a variety of guest requests and think creatively when called upon in order to establish a memorable experience for every guest
Create extra-special moments for guest at every opportunity, including recognizing and celebrating birthdays, anniversaries, etc
Manage the refreshment bars in all guestrooms. (ordering, inventory, storage)
Conduct daily walk through’s of all butler pantries
Assist Housekeeping with the cleanliness and maintenance of corridors and guestrooms
Gain a comprehensive understanding of all menus, outlets, and on-site amenities and communicate these to the guests when asked, so they engage in those activities
Follow Standard Operating Procedures for the White board, Log Book, computerized Guest Profile upkeep, and Food Orders, etc
Maintain a well-stocked pantry so all items needed per Standard Operating Procedures are at hand in sufficient numbers
Operate on the basis that service to and the pleasure of the guests is the highest priority
Demonstrate an ability to understand guests’ service needs and continue to interact with aplomb, even with guests displaying high expectations
Be able to participate proficiently in functions outside ones department when called upon

Bellperson / Butler Resume Examples & Samples

Identify and anticipate owners' and guests’ needs to ensure personalized service
Assist with any arrangements for owners and/or guests
Secure and retrieve vehicles within and from the parking facility in keeping with the valet parking procedures
Deliver luggage within residences per resident preferences upon arrival and retrieve luggage upon their departure. Unload and load luggage into residents’ vehicles
Deliver and store owner storage boxes and items as requested with owner arrivals
Provide a detailed orientation of residence amenities and features to all arriving residents which includes HVAC system, media panel (TV and DVD/radio system), appliances throughout the kitchen and washer/dryer components
Retrieve food from Ghirardelli Square outlets and serve within the residences as part of the In-Residence Dinning service
Deliver amenities, faxes, mail, newspapers, packages and other items requested by residents
Valid State Driver's License required

Head Butler Resume Examples & Samples

Arrange, record, deliver, and charge all special requests for arriving guests
Maintain regular attendance in compliance with the Fairmont standards, as required by scheduling, which will vary according to the needs of the hotel
Comply, at all times, with the Fairmont standards to encourage safe and efficient hotel operation
Monitor guest activity while at the hotel, including being on call for any special requests of last minute needs
Inspect all guest rooms prior to guest arrival, and during guests’ stay to ensure their excellence
See to any secretarial needs of guests, such as faxing, copying, printing, courier services, etc
Present folio to the guest upon departure. Research and have desk clarify any misunderstandings with regards to guest folio
Assist guests with luggage, transportation arrangements and bookings, and bid them farewell
Demonstrate an ability to operate seamlessly with all departments and work well as a team member within the department
Inspect guest private bars and upkeep
Demonstrate an ability to maintain confidentiality and privacy
Maintain database of guest preferences, habits, and special dates for your guest
Conduct oneself in a discreet manner when in guest areas
Previous experience as a leader in Guest Services, within a similar hotel brand required
Proficient in the English & Spanish languages (verbal & written) third language as an asset
Must have the ability to assess and make decisions based on strong, analytical, problem-solving skills

Assistant Butler Resume Examples & Samples

At least 3 years of experience as a food server, bus person or food runner
Previous work experience in luxury resorts or private estates
Working knowledge in all basics of food, beverage and personal valet services

Lobby Butler Resume Examples & Samples

Ensure guests receive prompt, courteous, pro-active and personalized service
Clean and maintain all butler areas including occupied and non-occupied rooms, pantries, stores, equipments, perishables, stationary
Check the expiry dates of all perishables and practice optimum usage of resources
Liaise with Private Dining and check on a regular basis to ensure amenities, resident preferences and other such points are taken care of and carried out flawlessly
Maintain appearance, discipline and efficiency at all times
Ensure that consumption of guest supplies is under control
Practice tactful up-selling of hotel products and facilities
Ensure good regular communication amongst the team and Resident Service Manager
Take regular inventories of all items within the jurisdiction of Butlers and inform the Supervisor for any fresh stocks required
Attend daily briefings and note information about guests and functions in the hotel
Fully understand the difference in guest levels (VIPs) and Room Categories
Ensure the upkeep of all guest rooms and report any maintenance faults to Supervisor
Respect guest privacy and do not discuss guests’ private information with colleagues
Ensure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed about the same
Report any Lost and Found to the Supervisor and Housekeeping Coordinator
Maintain all reports and records and meet deadlines
Provide third service to guests by ensuring rooms are tidied up after guests leave rooms
Check all items (amenities/ laundry etc.) before delivering them to the guests
Offer information about various hotel facilities and services to guests
Demonstrate discretion and courtesy when entering into the private space of guests
Adhere to OH&S policies and procedures
Good level of engagement with guests
Ability to manage a multi-cultural workforce
High level of integrity, enthusiasm, dedication and support for continuous improvement
Flexible management style to meet challenge of a changing work environment
Good knowledge of the entire Housekeeping Operations
Must be a self-starter, coach & mentor who can inspire the team to perform their best
Knowledge of Opera Property Management System preferred
Post Secondary education
Good Housekeeping and Guest Relations knowledge
Minimum 3 years experience in a similar capacity in a luxury hotel environment

Universal Banker Nmls-butler Resume Examples & Samples

Two or more years of experience or commensurate training in retail activities, including sales and cash handling
Basic knowledge of retail product philosophy, policy, procedures, documentation and systems
Thorough knowledge of all retail products and services
Proven customer service and interpersonal skills
Effective selling, cross-selling and referral skills
Strong mathematical, problem-solving, and negotiation skills

Branch Manager Nmls-butler Branch Resume Examples & Samples

Bachelor’s degree, or equivalent work experience
Minimum two years of management experience in banking or finance
Strong analytical skills necessary to evaluate credit requests, prepare budgets and determine trends in a given marketplace
Proven commitment to quality customer service
Ability to proactively solicit new business
Thorough knowledge of the bank's products and services
Thorough knowledge of regulatory, policy and compliance issues
Strong background in sales and sales management practices
Ability to manage multiple tasks/projects and deadlines simultaneously
Thorough knowledge of human resources issues, including performance management and progressive discipline

Butler Resume Examples & Samples

Experience in a Four or Five Diamond or Luxury Resort with proven skills to carry out these functions as a Butler, Personal Valet, Captain or Personal Coordinator
Ability to follow directions well, make quick decisions, remain discreet with all guest information and activity and keep organized while under pressure
Must be able to effectively communicate in English, in both written and oral forms

Head Butler Resume Examples & Samples

Works closely with all departments, namely Front Office, Reservations, Bell Captains, Housekeeping and Laundry in assuring the smooth handling of guests arrivals and departures
Anticipates guests needs prior to arrival, arranging the appropriate guest room amenities and following up with guests in order to ensure total satisfaction with regards to guest-related issues
Welcoming guests upon arrival, furnish guests with information on events and/or activities whilst offering a personalized service throughout their stay
Handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests, resolves customer complaints and assisting customers in all inquiries in connection with hotel services
Find occasions to create an ‘At Your Side’ memorable moments for guests
Maintain a relationship with guests in order to obtain information regarding departure time and transfers as well as collect guests’ stay feedback in order to be used for service improvement areas
Assist the Human Resources function in the recruitment, on boarding and support the training of the team members in best practice in service methods and hygiene standards as well as conduct colleagues performance review
Assign colleagues’ work schedules, and ensure that colleagues are

Butler Resume Examples & Samples

Ability to get positive results in adverse situations
Ability in the operation of a POS terminal, in-room technology, and small appliances
Effectively communicates any guest special requests or needs to ensure completion
Advanced knowledge of food and beverage products, brands, and pricing
Ensures bus tubs are kept level and not filled to overflowing with glassware and dishware
At least 4 years of experience in a major resort property with customer services skills as a Butler, Personal Valet, Restaurant Captain, Maitre d’ or Food Server
Ability to work independent or in a team setting
Ability to handle high stress environment
Working knowledge of various cuisine and preparation methods
Allocates work time to accommodate the responsibilities assigned

Butler Villa Services Resume Examples & Samples

Responsible for preparing and setting-up arrival Villas/Suites and/or Gaming Salons according to guest or Host preferences
Ensuring all Villa/Suite set-ups, inspections, tours, and restocks are completed according to Villa Services standards
Greeting and escorting guests to and from their Villa/Suite and their preferred destinations
Performing and facilitating all valet services including but not limited to: unpacking/packing luggage, logging laundry and dry cleaning, pressing and steaming and shoe polishing
Arrange all in-room or Spa and Salon services
Responsible for all Food & Beverage services in the Villas/Suites and Gaming Salons including: picking-up, delivering, and serving food & beverage orders; bartending; bussing; organizing and coordinating cocktail events or receptions
Coordinates transportation pick-ups or drop-offs and procures off-property guest requests
Arranges all Concierge and Business Service needs including: booking dinner, spa, salon, golf and show reservations; setting up laptop, printer, or Wi-Fi connections; packaging and shipping; photocopy and printing
Must be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality at all times
Actively communicates and assists all supporting departments (Ex: Housekeeping, Engineering, Security, Floral/Horticulture, Sound & Video) to gain entry to the guest rooms as needed and reporting guest issues or requests and following up to ensure completion
Communicates information received from guests, hosts, peers, and management in a clear and professional manner
Maintains the Wynn standards of service with guests and co-workers at all times
Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork
Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all
Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities
Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests
Attends required meetings and training classes and incorporates knowledge gained into daily work practices

IT Butler Resume Examples & Samples

Check , diagnose and resolve technical hardware and software issues of the in-house guests
Log and update all help desk interactions
Identify and escalate issues requiring urgent attention to the IT Manager
Prepare activity reports on daily and monthly basis
Provide field support as and when required
Handle a variety of problems relating to guest’s laptop computers and telecommunications system
Ensure all interactions with guests are handled professionally and with care adhering to hotel policies and procedures
Review the monthly log reports with the rooms divisions Manager & IT Manager
Assumes other duties as assigned
To provide assistance to the event organizer on performing internet speed test
To provide support to event function guest who has difficulties in connecting to hotel HSIA
To assist in the setup of simple network designed by hotel IT required for a function event
To maintain network equipments dedicated for event function use
Rooms-The IT Butler provides 24/7 guest services and support for all IT related issues to our in house guests. This includes help and troubleshoot internet access , e-mails, voltage and phone point conversion as well as international use of mobile phones
Banquet – The IT Butler also provides support to function rooms guests and ids responsible for the set-up, preparation of usage, and troubleshooting any It related issues throughout the event

Assistant Butler Manager Resume Examples & Samples

Directs and supervises all department employees to ensure guest satisfaction while also monitoring performance of butler work
Ensures amenities and special requests are communicated properly
Implements departmental policies and clearly communicates company policies and procedures to staff, reporting any unusual situations to the Butler Manager
Assists the Butler Manager in the coordination of functions and food and beverage set-ups
Maintains logbook of daily occurrences and information vital to the operation of the department
Manages and monitors fiscal budget and operations marketing strategies to produce both short term and long term profitability for MGM Grand
Develops and implements department policies and procedures which ensures prompt, efficient service to all MGM guests
Manages Human Resources responsibilities including: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements
Prepares work schedules to maximize the effectiveness of the department
Oversees the booking, staffing, set up, service and guest satisfaction of cocktail receptions and private functions
Coordinates activities with all departments involved to ensure smooth operation
Ensures that all guests are made to feel welcome and that butlers attend to all their needs, explain facilities, services, and attractions available, and ensure ticketing or other requests are fulfilled
Ensures that all guest checks are properly completed and credited to the proper account and that all authorizations and signatures are in place
Ability to effectively multitask, handling multiple requests and orders at the same time
Implements any changes in procedures and policies that may enhance service
Ability to utilize the POS terminal for inputting orders, printing checks, and closing checks
Ability to effectively communicate with other departments within the hotel. Coordinates daily tasks with the concierge manager and housekeeping manager
At lead 5 years of experience in a major resort property with proven superb customer services skills as a Butler, Personal Valet, Restaurant Captain, Maitre d’ or Food Server
At least 1 year of management experience in Hotel Operations or F&B, preferably in a casino environment
Working knowledge of liquors, wines, and other beverages

Pfister Butler st & nd Shift Resume Examples & Samples

Maintain telephone switchboard
Log and execute guest wake up calls
Process and record guest credit card authorizations upcoming stays
Receive and record lost and found inquires
Transfer internal/external calls
Arrange in house dining reservations including tea, Sunday brunch and holiday brunches
Manage the hotel HotSoS system; log, track, follow up on open tickets and provide guest follow up
Manage all incoming amenity requests
Manage all hotel guest pre arrival information to ensure guest requests are upheld
Provide follow up welcome call after arrival
Perform other duties as requested by Manager
Ability to read and speak English sufficient to understand/explain menus, special promotions, hotel amenities and communicate with guests
Must be able to understand and operate multiple computer operating systems (Opera, Micros, Outlook, HotSoS, Open Table, New Brand Analytics.)
No prior experience required. Prior hospitality and cashiering experience preferred
Ability to learn up selling techniques and daily menu specials

Field Operations Manager, Box Butler Resume Examples & Samples

Oversee Field Operations
Hire and develop existing Field Team
Drive and work in the Field with Drivers
Constantly improve and refine the Field Training Program (Scanning, Chain of Custody, new SOPs, Etiquette and more.)
Staff scheduling of Field Team, including on-call shifts and for peak periods
Maintain a culture of safety in all operational aspects
Vehicle Maintenance & Repair(cleaning, preventative and other)
Minimum of five years of operations experience, preferably with fleet and warehouse logistics
Ability to safely drive a variety of non-CDL vehicles, including sprinters and 16’+ Box Trucks
Technology skills, including Microsoft Word and Excel
Ability to create and learn from data/metrics

Butler Resume Examples & Samples

Has at least 1 year experience in a similar capacity in hospitality industry
Is meticulous and enjoys providing personalized service to guest
Is a great team player responsible for the operations of the Club InterContinental

Bicycle Butler Resume Examples & Samples

Assist guest regarding the hotel bicycles in an informative and helpful way
Responsible for the delivery of Guest’s luggage, messages and any other items for delivery within the Hotel to their room
Ensure the timely and efficient transfer of luggage to and from the guest’s room
Must have a knoweldge of bicycle maintenance and daily repair

Butler Room Svc Resume Examples & Samples

Responds to customer requests for butler service in accordance with Pinnacle Entertainment, Inc.’s standards for guest accommodation
Assists guests in the check‑in and check‑out process and the provisions of transportation services to ensure that guests are helped quickly and in a courteous and safe manner according to Pinnacle Entertainment, Inc.’s standards
Ensures the needs of guests are being met and are consistent with the standards established by Pinnacle Entertainment, Inc.’s management. Attends to guests complaints and requests as necessary and remains focused on quality guest services
Ensures proper handling and flow of luggage as well as safety of packages and personal belongings left with the hotel
Coordinates with PBX, Reservations, Laundry and Housekeeping to ensure guest requests are properly handled
Ability to communicate effectively with customers, outside contacts, and all levels of employees
Ability to drive all company vehicles
Ability to use a telephone
Ability to move effectively and efficiently around work area
This position is at times subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume
Demonstrated knowledge of hotel personal services operations
Prior experience in butler operations
State driver’s license required

Team Leader, Butler Operations Resume Examples & Samples

Secondary Education
Bachelor / Master Degree from a hotel school
Minimum of 2 years supervisory experience in in a 5 star Hotel
Fluency in written and spoken English
Ability to work weekends and night shifts
Knowledge of basic Microsoft Office applications
Knowledge of front office applications
Multilingual (German, Russian, French, Japanese)

Butler Supervisor Resume Examples & Samples

Coordinating the Butler team to ensure the smooth operation and highest level of guest satisfaction at all times
Ensuring adherence to Fairmont Gold standards and policies and service essentials
Facilitate the Training & development of the Fairmont Gold Butler Team. Participate in the Training & Communication process of all colleagues providing service to Fairmont Gold
Updates and reviews Fairmont Gold Guest History and Profile Plus daily to guarantee information is accurate, and that all Guest needs are met and requests are anticipated
Ensures perfect arrival process for all our guests by focusing on pre arrival, arrival and departure standards and procedures
Provide exceptional Concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services and assist in planning the stay for guests
Maintaining communication with all departments within the hotel to ensure that Fairmont Gold standards are delivered on a consistent basis
Consistently offer professional, friendly and engaging service and providing warm welcome to make the guest comfortable
Provide Food and Beverage services as required in the room
Familiar with basic Butler duties such as personalizing the arrival experience, packing and unpacking luggage, valet and shoe shining, bath preparation, delivery and set up of pillows from our pillow menu, ensure personal preferences are incorporated into the turndown experience, preparation and delivery of the morning and evening tray
Fostering strong relationships with the supporting departments of Fairmont Gold that assist in creating a memorable experience for Fairmont Gold Guests
Develops and maintains strong relationships with Guests to ensure Fairmont Gold loyalty and handles all daily Fairmont Gold comments and proactively resolve any concerns
Developing and maintaining a luggage storage system for Guests returning frequently
Inspects Fairmont Gold guestrooms daily for cleanliness and maintenance issues including completion of housekeeping audits, turndown and occupied rooms cleaning audits
Secure and communicate wake-up calls of Guests to the appropriate departments
Passion for guest service
Previous experience in a supervisory or managerial capacity
Proven ability to inspire a team to achieve the ultimate luxury experience
Must have a proven record of exceeding Guest expectations and commitment to Guest Service
Experience as an Butler is an asset
Passionate about Guest Service, relentless in creating “wow” experiences

Vip Butler Resume Examples & Samples

May be required to serve or attend off-property VIP events
Performs daily set up of bar and service areas
Maintains butler pantry and specific supplies
Utilizes charm, warmth, extreme discretion, confidentiality and cordiality in providing attentive, highly detailed unobtrusive service to guests
Knows guests by name, personal preferences
Cleans front and back bar counters, shelving, refrigerators, other equipment and floors
Cleans Beverage department glasses using mechanical ware washing equipment
Checks unknown guest identification to ensures guests are of the legal age to be in casino areas and/or purchasing alcoholic beverages
Prepares and serves food for guests using proper gueridon/tableside preparation service
Takes guest food orders, communicates to the kitchen and delivers the food to guests in a timely manner
Opens, decants and serves premium wines and spirits to guests
Prepares and assists other team members in the preparation of food items, non-alcoholic and alcoholic beverages with proper garnishes
Prepares and maintains room service carts, hot boxes and supplies for proper food delivery
Adheres to all check settlement and food & beverage control procedures
Communicates with Management, Chefs, Kitchen Staff, Bartenders, Beverage Servers and Bar Backs in order to complete the order production cycle
Delivers beverages to guests at the bar and delivers change and/or receipts where applicable
Maintains departmental standards of attentive service and comp and cash sales averages
Assists guests with valet services, including but not limited to pressing or steaming clothing, polishing shoes, shopping services and ordering and service of tobacco products
Polishes service ware in preparation for VIP functions
Removes soiled glassware and disposables from bar tops, gaming tables and other areas and returns it to the bar for disposal and/or cleaning
Provides guests with amenities including snacks and hot towels
Promptly conveys to management all guest special requests, special product requests, guest issues or equipment needs
Works directly with Casino Host staff to provide an exemplary level of personalized service to the guests
Performs other general equipment and supply cleaning, polishing and organization tasks as assigned
Must be warm, friendly and outgoing
Maintains clean, impeccably groomed appearance
Utilizes problem solving skills, familiarity with the whole property’s food & beverage facilities as well as knowledge of the local surrounding area in order to accommodate all possible guest requests with a positive attitude
May utilize ovens, slow cookers, grills, griddles, broilers, deep fryers, braisers, steam jacketed kettles, ranges, salamanders, steamers, combi-ovens, electric slicers, knives, steam tables and other equipment for VIP food preparation
Completes all other job related duties as assigned
Monitors the alcohol consumption of guests being served and determines potential intoxication levels of guests
Must be able to obtain a Pennsylvania Gaming Control Board license
Required to be able to read, write and verbally communicate fluently in English
Must be thoroughly knowledgeable in alcoholic and non-alcoholic beverage brands and spirit types
Basic hot food production knowledge including roasting, sauté, broiling, deep frying, shallow frying, steaming, boiling, and braising
Knowledge of American, Italian and French food production techniques
Cold food production knowledge including but not limited to salads and fruit platters
Must be thoroughly knowledgeable in preparation of beverage recipes
Must have basic knowledge of wine varietals, colors and types
1 year work experience in a high volume, full service culinary, food server or bartending position
Positive, outgoing and friendly persona
Must have basic computer skills including e-mail, internet searches, Microsoft Word and Excel
Must have outstanding organizational and multi-tasking capabilities
Must be able to effectively problem solve and diplomatically resolve issues for extremely demanding clientele

Director, Butler Services Resume Examples & Samples

Oversees all areas of the Butler Department, including the daily operations and executions of duties by the Team
Executes operational functions consistent with the strategic plan and vision for the department and division by performing to the standards of the guest service model
Provides leadership and creates a work environment that promotes teamwork, performance feedback, recognition, mutual respect and Team Member satisfaction through quality hiring, training and succession planning processes
Conducts performance appraisals, feedback, and discipline of Team Members
Assists all Team Members with hands-on support during key events and high business volumes
Audits guest checks to ensure accuracy and completeness
Maintains profiles of VIP guests
Assists guests with all areas of service not specifically related to food and beverage
Develops and implements department policies and procedures to ensure prompt, efficient service to all property guests
Ensures that all specialty food and beverage requests are ordered and delivered in a timely fashion
Coordinates private parties and special functions with other F&B departments
Overseas product ordering, pricing and sales ensuring costs are controlled and profits driven
Sets and maintains appropriate inventory par levels
Sets and protects safety protocols for inventory of both food beverage and other items
Utilizes management tools to maximize sales, drive profits, manage labor and control costs
Bachelor’s Degree in Hotel and Restaurant Management or related discipline, preferred
At least 10 years of Hotel Operations, VIP Services, Butler Services or Food and Beverage Management experience in a similar resort casino setting required
Must be able to obtain and maintain a Nevada Gaming Card, Alcohol Awareness Card and Health Card
Ability to effectively communicate in English in both oral and written forms required. In addition, Cantonese and/or Mandarin, preferred
Ability to establish and maintain an effective working relationship with all levels of management, and Team Members
Ability to make decisions quickly and delegate responsibilities accordingly, manage multiple tasks in very fast paced environment and remain calm at all times
Extensive operational knowledge in regards to cuisine, beverage, and luxury service
Availability and willingness to work varied shifts, including weekends and holidays
Must be able to address all levels of situations with guests and Team Members with dignity and the utmost tact and politeness

Lead Butler Skylofts Resume Examples & Samples

Ability to listen and understand customer
Anticipate customer needs
Ability to maintain excellent guest service
Considerable knowledge and ability in bartending methods and practices

In Room Dining Butler Resume Examples & Samples

Well developed computer knowledge, particularly in the use of MS Office, Lotus Notes and e-mail
Extremely organised with a strong commitment to maintaining a controlled working environment
At least 1 year experience in a Food and Beverage outlet
Preferable knowledge of Travel/Hotel Industry

Store Manager Butler Pennsylvania Resume Examples & Samples

At the direction of the Training Manager, the SMIT supervises, trains, and develops store Team Members on Family Dollar operating practices and procedures (e.g., Door to Shelf). Must be able to effectively communicate and explain these (and other) standards and procedures to Team Members when directed by Training Manager
Assists the Training Manager in weekly ordering of merchandise using cycle counts to ensure in-stock representation
At the direction of the Training Manager, the SMIT assists in unloading all merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store
Assists the Training Manager in loss prevention efforts by maintaining a presence in the store and providing excellent customer service
Acquires knowledge and executes all duties necessary for the effective and profitable operation of the store

Assistant Store Manager Butler Georgia Resume Examples & Samples

Maintains a presence in the store by providing excellent customer service
Supports Store Manager in loss prevention efforts
Assumes certain management responsibilities in absence of Store Manager

Merchandiser Butler Resume Examples & Samples

Stock products on shelves, improve shelf positioning and increase product display space
Identify and act on selling opportunities (i.e. pre-order) or inform Customer Sales Representative
Record hours, inventory, and on-line surveys (regarding product) on computer system

Butler Road Giant Eagle Accepting Applications Resume Examples & Samples

Provide amazing customer service by greeting customers and ensuring that orders and requests are fulfilled to meet their expectations
Greet customers in a friendly manner throughout the store
Become familiar with products to answer questions and make suggestions
Handle product and equipment in accordance to all safety guidelines to ensure a safe working and shopping environment
Maintain cleanliness of department and work area
Assist in other areas as assigned
Composure

Team Member Butler Getgo Resume Examples & Samples

Alertly watch customers at pumps to help prevent drive-offs, unsafe misuse of gasoline containers or placement and pumping multiple cars within the same transaction (Double Pumping)
Provide products and services that are competitively priced, meet the requirements of internal and external customers at all times and abide by the Company's Statement of Values
Know and follow all state and local laws regarding cigarette sales
Know and follow all coupon-handling procedures
Understand how to sell Lottery tickets, gift cards and Telephone Calling Cards
Assist in Kitchen area as needed
Assist other store team Members in maintaining security in the store
Little or no financial or budgetary responsibility Amount of Budgetary Responsibility: $0

Butler Resume Examples & Samples

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
Able to speak, read and write English
Proficient in the use of Front Office System
High School or Diploma in Hotel Administration, Hotel Management or equivalent
1 year experience in front office / guest services operations, or an equivalent combination of education and experience

Runner Butler Resume Examples & Samples

Assists the Butler team in all aspects of food service, including but not limited to: picking up food orders from both front and back-of-house, completing timed orders, doing dish pick-ups and restocks in Villas/Suites, as well as servicing food and drink orders in Baccarat
Maintains equipment par levels in all Butler-serviced areas of operation
Assists Butlers and guests with all valet services by logging laundry and dry cleaning; dropping off and picking up laundered items; pressing and steaming; and shoe polishing
Delivery of show tickets, shipping or shopping items, confirmation letters, etc. both to guest rooms and/host office
Responsible for organizing, restocking, and maintaining health code standards in all Villa services pantries and Butler serviced areas, as well as ensures proper washing, cleaning and polishing of all Villa Services equipment
Communicates daily requisitions and supply orders as needed
Supports the team by reporting any guest issues or requests to the appropriate team member or supporting department and ensures this is communicated in the shift pass-down
Maintains the Wynn standards of service to guests and co-workers; looks for opportunities to assist peers, guests, other departments or leaders at all times
Solution oriented, avoiding conflict and gossip, stays on task and promotes teamwork
Understands safety is a priority and always follows department and company safety and health code standards
Attends required training classes and incorporates new standards, service knowledge, and safety into daily work practices
Performs all other job related duties as assigned

Butler Paiza Resume Examples & Samples

Provide unmatched butler services for Paiza Club guests
Assist in the service of the suites, Baccarat Salon, VIP Lounge and Paiza Club. Including, but not limited to, food and beverage service, restocking product, equipment and supplies
Be able to respond to guest requests and answer questions about the Venetian Resort Hotel Casino and Las Vegas. When unable to answer take the time to research answer and respond in an appropriate manner
Know, adhere to and practice all aspects of Unmatched Service Standards
Perform all services, duties and tasks as defined in SOPs
Record all pertinent data into guest profile as needed
Attend to laundry, dry cleaning, ironing, mending and shoe polishing as needed
Deliver and refresh all amenities
Clean and maintain work areas to Venetian Resort Hotel Casino standards
Run errands as assigned to include, but not limited to: tickets, shopping, food products, deliveries and packages
Fulfill guest’s requests as long as they are safe, legal and economically sound
Ability to communicate clearly and effectively in English, both in spoken and written form
Must be able to obtain and maintain all necessary work cards (TAM, Health, and Non-gaming Cards) and any other certification or license, as required by law or policy
Minimum 5years of service experience in a first class hotel, casino, restaurant or related hospitality area
Demonstrated experience in Basic understanding of food and beverage service skills. Basic understanding of service/hospitality skills
Working knowledge of [list]
Excellent professional presentation and grooming. Ability to maintain confidentiality of guest information and pertinent hotel data
Available on all shifts as needed
Must be able to work varied shifts, including nights, weekends and holidays

Villa Butler, Front Office Resume Examples & Samples

Help and assist all the guests in a friendly and educated manner
Build a thorough rapport with all in-house guests in all the summer houses and maintain interaction in order to facilitate guest recognition and obtain specific individual needs, likes, and dislikes in order to maintain guest history files
Ensure privacy and security of in-house guests in every summer house
Ensures all expected arrival rooms/suites are checked and in order
Upsell rooms/suites and cross sell all outlets within the resort and Jumeirah International
Abide by all policies and procedures as provided in the butler services SOP manual as well as the hotel & company policies and procedures at all times
Have full understanding & knowledge of all in room/suite services, amenities, functions & systems
Ensure a full & complete shift handover and maintain a high level of communication & feedback within the department
Co-ordinate & liaise at all times with the butler order taker/ team leader
Refresh the rooms/suites & assist with turndowns and ensure all rooms/suites are maintained & serviced as required
Unpack/ pack guest luggage as requested
Deliver and place the evening amenities or gifts and newspapers & magazines to all rooms/suites
Maintain full control of the bar replenishment and provide beverage service to all rooms/suites
You must have at least 2 years’ experience as a Butler or Front Office role in a luxury five star hotel environment
Good command of both spoken and written English
Should be able to quickly learn and adapt to a new work environment

Butler Resume Examples & Samples

Maintains full control over the Private Bar Inventory on the respective floor including: collection of new stock from store, replenishment and control on par stock as per the standard
Service of evening snacks with alcoholic & nonalcoholic beverages to the guest suites; special occasion preparation and service of cakes/flowers for the guest
Full attendance of guest laundry (ie. documenting, checking, sorting, and preparing for delivery to the guest suites in prepared boxes
Looking after the Reception Desk on his/her respective floor. Ensures that each area is correctly stocked & operationally prepared at all times according to set standards
Maintains seamless interaction with guests in order to facilitate guest recognition, obtain preferences, anticipate guest needs and proactively action all their requests & requirements. Also, ensures the privacy and security of all the suite guests
You must also have experience in using Opera PMS, Front Office System

Merchandiser Stocker Butler Resume Examples & Samples

Merchandise store shelving, coolers and displays with Dr Pepper Snapple Group brands in retail stores
Partner with Sales Representatives/Managers to coordinate delivery and merchandising schedule
Build effective relationships with store personnel to assure superior customer satisfaction
Identify incremental sales opportunities for Sales Representative to pursue
Provide feedback on competitor activities and best practices
Cover routes and provide sales and/or merchandising services as assigned
Available to work weekends and holidays
High school diploma or general equivalency diploma (GED)
Lift up to 50 lbs repeatedly
Push and pull up to 100 lbs repeatedly

Beer Lead Butler Getgo Resume Examples & Samples

Hold yourself accountable to the highest operational standards
Block department throughout each shift
Follow appropriate procedures to ensure Beer & Wine meets out-of-stock percentage goals, as well as shrink and inventory level goals
Adhere to seasonal and promotional direction for Beer & Wine offerings, and measure and report results to Store Leadership. Provide feedback on the effectiveness of the seasonal and promotional offerings, and provide ideas for improvement
Participate in on-going product and customer service training programs, as required
Creative

Butler Team Leader Resume Examples & Samples

To identify and anticipate Guests’ needs and ensure personalized service is provided
To inform other operating departments of matters related to Butler operations, notably Front Office, to ensure VIP status is communicated
To ensure all Food and Beverage needs are provided as requested
To ensure that all requests from Guests are followed up on
To ensure all Butlers have knowledge of in suite services, technology, amenities, functions & systems
Previous experience as a Butler required

Butler, Villa Butler Resume Examples & Samples

Fully responsible for the manning and cleaning of the Butler Pantry (ie. mopping, polishing glasses & silver ware, collecting stock from the main store and including linen collection, folding napkins, dishwasher usage, polishing of shoes)
Maintains full control over the Private Bar Inventory on their respective row including: collection of new stock from store, replenishment and control on par stock as per the standard
Butler set up and service of villas according to the guest preferences (Daily delivery of fruits, milk, perishable items and special requests to the villas to ensure smooth operation)
The butler is to offer unpacking and packing service on arrival and departure
Service of afternoon tea within the privacy of the villa and evening snacks with alcoholic & non-alcoholic beverages at Café Wadi; special occasion preparation and service of cakes/flowers for the guest
Ensure that all the guest requests, requirements and private bar postings are managed in a professional manner and reports are maintained for all such activities
Compiles and submits a copy of the consolidated check control sheet to the Night Audit
Maintaining the temperature control sheet for the Refrigerator and Deep Freezer in the pantry in their respective area
Maintains seamless interaction with guests in order to facilitate guest recognition, obtain preferences, anticipate guest needs and proactively action all their requests & requirements. Also, ensures the privacy and security of all the villa guests
Assist superiors in maintaining standards by communicating any challenges in work areas
A minimum of 1 year experience as Butler or Guest Service Executive in a 5 star hotel
Should have a degree or diploma/certificate in Hospitality Management
Good experience in using OPERA (PMS) and as well as MS Office applications
Outgoing personality with ability to communicate with guests and colleagues

Beach Butler Resume Examples & Samples

Educated to secondary level
2 years restaurant or bar experience
Knowledge of Food and Beverage applications (epicure, micros)

Head Butler Resume Examples & Samples

Good Interpersonal Skills
Proficient in the use of Microsoft Office and Front Office System
Problem solving and organizational abilities
Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
2 years experience in front office / guest services operations, including supervisory experience at a hotel of similar size and complexity, or an equivalent combination of education and experience

Butler, Club Executive Lounge Resume Examples & Samples

Build a rapport with all in-house VIP guests, ensure guests are recognized and obtain specific individual needs (likes/dislikes) in order to maintain guest profile and a high level of feedback within the department
Maintain privacy and security of in-house guests and is continually proactive in all areas of operation
Provide a full cashier and currency exchange service
Prepare and check-in arrival rooms, in-house guests and departure rooms
Up sell rooms/suites and cross sell all outlets within the resort and Jumeirah International
Be thoroughly knowledgeable of all in-room services, amenities, functions, systems, as well as Opera and Micros
Fully responsible for Suites / Presidential and Royal
Coordinate laundry and pressing – collection and delivery
Deliver and place the evening amenity/gift and newspapers in the room
Provide tea, coffee, and beverage service as and when requested by the guests
Fully responsible for the manning and cleaning of the Suite Pantry / Kitchen (i.e. mopping, polishing glasses & silver ware, collecting stock from the main store and including linen collection, folding napkins, setting up a max of 12 fruit baskets daily, dishwasher usage, polishing of shoes, Polishing silver & Brassware)
Maintain full control over the Private Bar Inventory on the respective floor including: collection of new stock from store, replenishment and control on par stock as per the standard
Service of evening snacks with alcoholic & non-alcoholic beverages to the guest suites; special occasion preparation and service of cakes/flowers for the guest
A minimum of 1 year previous experience working as a Butler or Guest Service Executive in a 5-star hotel
At least secondary education or diploma/degree in hospitality management
Excellent English communication skills
Knowledge in Opera (PMS) and as well as MS Office application
Additional language (Russian, German, French, Italian, Spanish, Japanese or Arabic) is an added value

Villas Butler Resume Examples & Samples

Well groomed and Enthusiastic
Able to work in a team, i.e. caring about other team members and open towards other nationalities
Previous Hotel Experience (through studies or work experience) in a 5 star hotel, preferably in Front Office operation
Computer Knowledge, i.e. basic experience with windows, internet explorer and MS Office package and OPERA PMS System
Previous Experience in Fidelio/Opera

Team Member Butler Getgo Resume Examples & Samples

Adhere to Food Safety/sanitation policies and procedures established by the company
Assist customers with using food-ordering kiosks
Keep work and dining areas clean, stocked and organized
Fill and maintain Grab-n-Go case. Check dates/times for freshness

Overnight Team Member Butler Getgo Resume Examples & Samples

Ring up customer's orders by scanning product or punching price into register according to established Company policies and procedures
Finalize sales and collect payments by totaling order and accepting tender from customer
Maintain cleanliness of equipment, counter area, floor, restrooms, exterior pump area, etc. to ensure safety and sanitation regulations are met
Block and straighten shelves as needed
Assist with light stocking duties and inform management of any out of stock items
Replace misplaced items to the proper location

Butler Resume Examples & Samples

Have at least 1 year experience as a Butler or Guest Services Executive in a 5-star hotel
Experience in using Opera PMS
Posses a very good command of both spoken and written English

Butler Resume Examples & Samples

Three years experience in the hospitality industry or in a professional, office environment preferred
Bilingual or general ability to communicate in Spanish, preferred
Above average proficiency in Microsoft Word, Outlook, Publisher, Excel and Power Point. Google Suite expereince a plus
Must have a clean driving record

Butler, Rooms Division Resume Examples & Samples

Fully responsible for the manning and cleaning of the Butler Pantry (ie. Shoe Shine for the guest, polishing glasses & silver ware, collecting stock from the main store and including linen collection, folding napkins, setting up a max of 12 fruit baskets daily, dishwasher usage, polishing of shoes)
Ensures that each area in the pantry is correctly stocked & operationally prepared at all times according to set standards
Butler set up and service of max 12 suites according to the guest preferences. Position requires the usage of a large Butlers Trolley to service the guest suites on the respective floor
Maintains a full & comprehensive knowledge of the products and services available in the SBU, other Jumeirah properties and the local area
Carries out guest registration, cashiering and other administrative tasks as per the standard
Abides by all hotel and company policies and procedures including Health & Safety policies, Butler’s Grooming standards, punctuality/ attendance procedures and Quality standards
You must have at least 1 year experience as a Butler or Guest Services Executive in a 5* hotel

Butler Room Serv Resume Examples & Samples

Stocks suites with room amenities prior to guest arrival
Coordinates guest arrivals and departures and assists guests with reservations for the spa, restaurants and limos
Interacts with guests by answering questions and initiating appropriate conversation when called for
Ensures a “Blowing Away the Customer” experience for all VIP hotel guests during their stay
Maintains all butler stations according to departmental policies, procedures and steps of service
Performs functions of bartender, server and attendant as needed
Two years of banquet and/or gourmet customer service experience required
Demonstrated knowledge of spirits, wine, beer, food and butler steps of service

Butler Resume Examples & Samples

Ensures all the residents receive prompt and courteous service
Informs Senior Butlers of matters concerning to butler operations, who in turn, will liaise with Head Butler with regards to these matters
Cleans and maintains all butler areas including occupied / non-occupied rooms, pantries, stores, equipments, perishables, stationary, etc
Checks the expiry dates of all perishables and practices optimum usage of recourses
Liaises with In-room dining and checks on a regular basis to ensure amenities, resident preferences and other such points are taken care of and carried out flawlessly
Maintains appearance, discipline and efficiency at all times and understands that necessary action will be taken when found lacking in any of the above
Ensures that consumption of resident supply is under control
Delivers the Raffles touch by exceeding the resident’s expectations and providing pro active personalized service
Practices up-selling of the hotel products and facilities
Adhere to the core values and the Brand dimension of Raffles Dubai
Ensure that repeat residents are met and greeted regularly and the profiles are updated
Provide long staying residents / Special attention residents / occasion celebrating residents with greater importance and take good care of them
Ensures all communication is carried clearly amongst the team / Senior Butler / Head butler
Takes regular inventories of all items within the jurisdiction of butlers and informs the supervisor for any fresh stocks required
Attends daily briefing and notes all information about the residents and functions
In the hotel
Creates an environment which is congenial and ensures all team members are treated equally and with respect
Fully aware of Raffles Hotels & Resorts standard
Fully understands the difference of guest levels (VIP)
Fully understands the difference of room categories
Performs related duties and special projects assigned
Ensure the upkeep of all resident rooms and reports any maintenance faults / anything abnormal, to the supervisor immediately
Respects guest privacy and does not discuss any private information with other colleagues
Ensures all unattended valuables and belongings inside resident rooms are noted and supervisor is informed about the same
Reports any lost found to the supervisor and the HK coordinator immediately and deposits the same within half an hour in the HK office
Maintains all reports and records as per the directives of the Senior Butler / Head Butler and respects the deadlines
Takes initiative and provides all residents with pro active and personalized service
Provides the third service to all residents and ensure all rooms / suites are tidied up after residents leave their room
Provides prompt laundry service, shoe shine service and ensures that special preferences of all residents are taken into consideration
Checks all items (Amenities, laundry, etc) before delivering to the residents
Provide balcony dinners and creates secret spaces for guests privacy and romance by thoughtful and caring service
Offers various facilities and services in order to enable residents to enjoy their stay to the fullest
Does not intrude into the private space of residents more than what is necessary
Minimum two year’s experience as a butler

Butler, Front Office Resume Examples & Samples

Ensure the Jumeirah greeting/arrival procedure is followed at all times
Adhere to all hotel health & safety policies
Have working knowledge of the hotel operating system (Oracle) and point of sale (Micros)
Be fully responsible for the pantry and the reception desk in every summer house by ensuring the manning & cleanliness is controlled and both are correctly stocked & operationally prepared at all times according to set standards
Coordinate laundry and pressing collection and delivery and provide a full shoeshine service
Additional language is an added value

Butler Resume Examples & Samples

Attend to service in the suites, Baccarat Salon, VIP Lounge and Paiza Club. Including, but not limited to, food and beverage service, restocking product, equipment and supplies
Serve all food and beverages as outlined in SOPs
Attend to laundry, dry cleaning, ironing, mending and shoe polishing as needed. Must be regularly checked by supervisor to ensure proper handling of equipment and proper lifting techniques
21+ years of age
Minimum 5 years of service experience in a first class hotel, casino, restaurant or related hospitality area
Be able to speak and understand Mandarin dialect Chinese is highly desirable
Advanced understanding of food and beverage service skills including in-suite dining and wine and spirits knowledge
Experience with point of sale equipment and/or computers
Available on all shifts as needed. Speak, read and write English clearly
Speak one additional language in addition to English
Excellent professional presentation and grooming
Be able to work in a high stress area, making clear, concise decisions based on sound business parameters
Have all necessary work cards (TAM and Health Card)
Ability to maintain confidentiality of guest information and pertinent hotel data
Ability to understand guest’s service needs
Ability to work cohesively with other team members
Physical ability to access all areas of the property

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