Bell Person Resume Samples

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MK
M Kozey
Margot
Kozey
23056 Kling Ford
Philadelphia
PA
+1 (555) 749 3456
23056 Kling Ford
Philadelphia
PA
Phone
p +1 (555) 749 3456
Experience Experience
Houston, TX
Bell Person
Houston, TX
Heidenreich-Schumm
Houston, TX
Bell Person
  • Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities
  • Escort guests to their, provide an overview of hotel amenities, handle guest inquiries and provide information about hotel and city attractions
  • Demonstrate our value of teamwork by genuinely cooperating and assisting fellow associates
  • Performs all other job related duties as requested
  • Welcome guests to the property and provide exceptional service upon arrival/departure and throughout the guests stay
  • Follow and adhere to all valet and bell brand standards as directed by the Manager on Duty
  • Delivers sundry items, packages, flowers, etc. to guests rooms. Assists loading and unloading of baggage from guest vehicles and stores luggage
Houston, TX
Bell Person, Grand Summit
Houston, TX
Von-Towne
Houston, TX
Bell Person, Grand Summit
  • Greets guests, opens car doors, opens entry doors and carries luggage at property entrance
  • Directs traffic, has an extensive knowledge of the resort and all surrounding areas, gives directions
  • Shovels snow, cleans common areas in all properties, including: sweeping, vacuuming, dusting. Cleans bathrooms and elevators
  • Completes basic maintenance requests in the units such as changing lightbulbs, batteries, resetting pilot lights, resetting wireless routers and unclogging toilets
  • A warm and welcoming personality
  • Flexible schedule, to include: early mornings, late evenings, the occasional overnight shift, occasional split shift
  • Clean driving record in order to qualify for Authorized Driver's Program
present
Detroit, MI
Overnight Relief Bell Person
Detroit, MI
Wuckert, Sipes and Vandervort
present
Detroit, MI
Overnight Relief Bell Person
present
  • Assisting in Guest Services areas that include the front drive and ensuring proper handling of luggage
  • Accommodating guest requests, and assisting in valet services
  • Assist with and/or perform some routine maintenance tasks within work area
  • Assist guests who are checking in and out of hotel rooms with luggage
  • Assist with delivery of mails, room moves, room key cards, extra – bed or any duties assigned by the Bell Captain or Managers
  • Providing courteous assistance with guest luggage to the cabin
  • Assist guests checking in or out with baggage, answering questions, making deliveries etc
Education Education
Bachelor’s Degree in Integrity
Bachelor’s Degree in Integrity
University of Virginia
Bachelor’s Degree in Integrity
Skills Skills
  • Good written and verbal communication skills, customer service skills, and attention to detail
  • Ability to legally drive a vehicle
  • Outgoing personality & professional demeanor
  • Prior ability to drive a manual shift vehicle
  • Excellent communication skills
  • Excellent grooming standards
  • Ability to read and comprehend routine instructions, short correspondence and memos
  • Ability to give high priority to customer service
  • Ability to read, write and understand English
  • Ability to multi-task and work in a fast paced environment
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7 Bell Person resume templates

1

Bell Person, Grand Summit Resume Examples & Samples

  • Greets guests, opens car doors, opens entry doors and carries luggage at property entrance
  • Assists the Front Desk with answering phones, guest inquiries, checking guests in and out and other needs as business dictates
  • Assist housekeeping staff as needed deliver and pick up laundry, deliver towels, soap or other items to rooms
  • Assist in parking cars. Back up shuttle bus driver as needed. Transport guests, in a safe and timely manner, to and from requested Park City destinations
  • High school diploma or equivalent with previous related experience preferred
  • A warm and welcoming personality
  • Ability to walk, stand, stoop, reach, carry, push, pull and shovel on a daily basis
  • Ability to adapt quickly to change
  • Ability to multi-task and prioritize in a fast-paced environment
  • Ability to communicate well in person, over the phone and over the radio
  • Some computer experience preferred
  • Some customer service experience preferred
  • Ability to read, write, speak and communicate clearly in English
2

Bell Person Resume Examples & Samples

  • Directs traffic, has an extensive knowledge of the resort and all surrounding areas, gives directions
  • Shovels snow, cleans common areas in all properties, including: sweeping, vacuuming, dusting. Cleans bathrooms and elevators
  • Completes basic maintenance requests in the units such as changing lightbulbs, batteries, resetting pilot lights, resetting wireless routers and unclogging toilets
  • Assists with inspection of units when needed
  • Flexible schedule, to include: early mornings, late evenings, the occasional overnight shift, occasional split shift
  • Ability to carry 50 lbs
  • Must be 21 years or older and provide a current driver’s license and a Motor Vehicle Report
3

Bell Person Resume Examples & Samples

  • Utilize all guest profiles and names
  • Follow and adhere to all valet and bell brand standards as directed by the Manager on Duty
  • Respond to guest inquiries with accurate information regarding hours of outlet operaiton, directions to local attractions and restaurants and meeting spaces
  • Provide rides for guests within the local area using the hotel fleet vehicles
  • Valid Driver's License. -required
  • Ability to effectively communicate detailed information to guests and employees. -required
  • Ability to work morning, afternoon and overnight shifts, weekends and holidays. -required
  • Previous hospitality experience. -preferred
4

Bell Person Resume Examples & Samples

  • Greets guests, opens car doors, opens entry doors and carrys luggage at property entrance
  • Will assist the Front Desk with answering phones, guest inquiries, checking guests in and out and other needs as business dictates
  • Shovels snow, cleans common areas in all properties, including: sweeping, vaccuuming, dusting. Cleans bathrooms and elevators
  • Completes basic maintenance requests in the units such as changing lightbulbs, batteries, reseting pilot lights, reseting wireless routers and unclogging toilets
  • Flexible schedule, to include: early mornings, late evenings, the occational overnight shift, occasional split shift
  • Ability to adpat quickly to change
  • Ability to multi-task and priorize in a fast-paced environment
5

Bell Person Resume Examples & Samples

  • Assist guests checking in or out with baggage, answering questions, making deliveries etc
  • Maintain cleanliness and safety of lobby and entryway; vacuum carpets, clean windows, shovel snow, remove trash, mop floors, empty ash cans, maintain fireplace, dust, etc
  • Assist front desk staff as needed in delivering messages and requested items to guest and other staff as needed
  • Monitor cleanliness of public facilities such as rest rooms, game rooms, pool area, entrances, etc. Stock with supplies as needed
  • Assist in parking cars. Back up shuttle bus driver as needed
  • Perform other tasks as assigned
  • Transport guests, in a safe and timely manner, to and from requested Park City destinations
  • Ability to deal with customers in a courteous and efficient manner, always maintaining a constant, positive attitude
  • Ability to lift luggage of various sizes with a maximum of 50 lbs
  • Ability to prioritize tasks due to large numbers of incoming guests
  • Good personal hygiene and appearance
  • Ability to perform all job duties
6

Bell Person Resume Examples & Samples

  • Providing a warm welcome to guests entering the Lodge
  • Providing courteous assistance with guest luggage to the cabin
  • Providing a room orientation and explains operation of equipment in guestrooms such as heater controls
  • Being knowledgeable and providing information regarding GTLC, Grand Teton National Park and the surrounding Jackson Hole area
7

Bell Person Resume Examples & Samples

  • Welcome guests to the property and provide exceptional customer service
  • Write tickets for baggage and assist with luggage as needed
  • Assist guests who are checking in and out of hotel rooms with luggage
  • Deliver and retrieve group baggage to and from guests for groups with pre-paid luggage service
  • Deliver various types of room drops including magazines, gifts, laundry and other items
  • Maintain a clean work area for both guests and staff
  • Answer property questions and provide information regarding rooms, restaurants, and entertainment
  • Ability to establish and maintain effective working relationships with co-workers and management
8

Bell Person Resume Examples & Samples

  • Assists guests with writing tickets for baggage and help with luggage, as needed
  • Checks guests in and out of hotel rooms
  • Assists guests in groups who have pre-paid for luggage services and deliver and retrieve group baggage to and from guests
  • Delivers all types of room drops including magazines, gifts, laundry and other items
  • Provides excellent customer service consistent with the company's core service standards and brand attributes
9

Bell Person Resume Examples & Samples

  • Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (15% time)
  • Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard
  • Ability to legally drive a vehicle
  • 1 year of front desk / bell attendant experience in a hospitality/hotel environment and/or
10

Bell Person Resume Examples & Samples

  • Assist guests with check in/out luggages or items to guest rooms or to various Food & Beverage outlets, function rooms and hotel offices
  • Assist guests with luggage from various channels of reservations ie. Groups, Airlines, FIT or weddings etc
  • Assist with delivery of mails, room moves, room key cards, extra – bed or any duties assigned by the Bell Captain or Managers
  • Run errands for guests as and when required
  • Perform manual wake up calls for guests who do not respond to the call
  • Perform mail duties when required
  • Perform Traffic Steward duties when required
  • Perform Door duties when required
  • Practice service standards at all times and ensure service goals are met
  • Assist guests with transportation
  • Attend training or workshops organized by the department/hotel
  • Assist with departmental projects assigned to
  • Good guest interaction skills
  • Must be medically fit to lift luggage or bulky items
  • Must be able to do shift work including weekends
11

Bell Person Resume Examples & Samples

  • Assist with operations functions within the department
  • Greet guests in a courteous and caring manner
  • Transport luggage and escort guests to and from their assigned rooms and other areas of the Hotel
  • Deliver sundry items, packages, flowers, etc. to guests' rooms
  • Assist with loading and unloading of baggage from guest vehicles and store luggage
  • Provide guests with current information about all Hotel, casino, shows, restaurants, etc
12

Bell Person Resume Examples & Samples

  • Adheres to the policies and procedures of the Bell & Valet Department
  • Delivers baggage to and from guestrooms as assigned
  • Delivers sundry items, mail, packages, laundry, flowers, etc. to guest rooms and employees upon request, assist loading and unloading of baggage from guests’ vehicles, performs room changes as assigned
  • Maintains interaction with Limo Dispatcher and Drivers, Door Attendant and Valet Parking Attendants to promote quality service to guests
  • Performs other duties and responsibilities as requested by Hotel Management
  • Drive company vehicles as required
  • Open car doors and entry doors for guests
  • Act as a Concierge when needed and gives guests information on amenities, services and local information
  • Previous Front Service experience preferred
  • Able to lift heavy objects
13

Bell Person Resume Examples & Samples

  • Assists with operations functions within the department
  • Greets guests in a courteous and caring manner
  • Transports luggage and escorts guests to and from their assigned rooms, and other areas of the hotel
  • Delivers sundry items, packages, flowers, etc. to guests rooms. Assists loading and unloading of baggage from guest vehicles and stores luggage
  • Provides guests with current information about all hotel, casino, shows, restaurants, etc
  • Excellent customer service skill
14

Bell Person Resume Examples & Samples

  • Responsible for welcoming of guests and escorting them to their rooms where necessary, in a professional friendly and genuine manner
  • Responsible for the timely and careful delivery and collection of guest luggage and belongings to and from guest rooms, cars and Reception
  • To ensure guest luggage and belongings are stored in a secure, methodical way at all times
  • Responsible for the correct and accurate preparation of weather messages as required
  • Responsible for the timely and efficient delivery of newspapers to guests as required, ensuring the highest standard of presentation at all times
  • Responsible for ensuring all deliveries to rooms, arrivals and departures are properly recorded on the Bell Man Control Sheet as required
  • Responsible for providing a taxi and limousine service for the guests and visitors of the hotel
15

Seasonal Bell Person Resume Examples & Samples

  • Familiar with property valet/laundry (dry cleaning) procedures. Deliver dry cleaning to guest rooms once returned
  • Familiar with property amenities and outlet hours (if applicable.)
  • Maintain cleanliness of the property (Front Office area, clubhouse, bathrooms, patrol the property for trash and cigarette butts, and collecting trash bags from all areas)
  • Upkeep of the properties vehicles including wash, vacuum, clean windows, etc. Report and mechanical problems to maintenance or Front Desk/Office Manager
  • Check and refill supplies (coffee supplies, doughnuts, put out cookies & cider in season, bathrooms, towels and spa cups)
  • Know all safety and emergency procedures and how to respond to each situation. Be aware of accident prevention policies
  • Understanding of providing effective and efficient guest services generally associated with hotel type operations
  • Possess sensitivity to the needs of guests and owners of high quality condominium property
16

Overnight Relief Bell Person Resume Examples & Samples

  • Must have excellent English communication skills and be able to multitask
  • Be able to work in desert climate
  • Flexible schedule required overnight shifts (11pm-7am)
  • Must be available holidays & weekends
17

Bell Person Resume Examples & Samples

  • Helps guests as they arrive at the hotel, taking charge of their vehicle and/or luggage
  • Handles any ad hoc requests for taxis and assures follow-up
  • Ensures that all vehicles can circulate freely around the parking area
18

Bell Person Resume Examples & Samples

  • Assist guests with writing tickets for baggage and help with luggage, as needed
  • Check guests in and out of hotel rooms
  • Assist guests in groups who have prepaid for luggage services and deliver/retrieve group baggage to/from guests
  • Deliver all types of room drops including magazines, gifts, laundry and other items
  • Provide excellent customer service consistent with the company's core service standards and brand attributes
19

Bell Person Resume Examples & Samples

  • Must be able to maintain order on the front drive
  • Must have a clean driving record; ability to drive a standard and automatic transmission
  • Must be able stand for an entire shift
20

Bell Person Resume Examples & Samples

  • Empowered to make decisions that directly affect the guest's experience in a positive fashion
  • Guest orientation of the local area and the hotel facilities
  • Handling of guest mail, messages, and special deliveries
  • Lifting and carrying luggage weighing 50 or more pounds up and down at least one flight of stairs and up to 50 yards
  • Tagging and checking luggage in the luggage check
  • Coordinate reservations for guest transportation
  • Delivering items to guestrooms
  • On call for front desk agent needs and requests pertaining to guest situations
  • Handling guests who have lost luggage in a diplomatic manner
  • Assists Convention services and Housekeeping with special needs
  • Operates various office machines
  • Maintains an open line of communication between guests, management, and service staff
  • Attends any required meetings
  • Perform other duties as assigned by manager
  • Friendly and outgoing manner
  • Must have a valid driver’s license and certification from completion of a defensive driving class
  • Must be able to carry 50 to 100 pound luggage up and down stairs
  • Must have positive attitude with excellent customer service skills
  • CPR/First Aid Certified (or willing to be trained) preferred
  • Previous housekeeping experience required
21

Bell Person Resume Examples & Samples

  • Must have six months experience in Guest Services Department
  • To stand post positions to greet guest, welcoming them to the hotel
  • To handle courteously and efficiently guests luggage
  • Upon check-in as called by Front Desk
  • Upon check-out as requested by the guest
  • To pick up and deliver guest’s laundry and valet
  • Gives information, directions and suggestions to assist guests
  • Issue claim tickets for guest’s luggage storage
  • To deliver guest mail and messages when requested by guests
  • To report to Manager any abuse or misuse of hotel facilities and any unusual situations about the hotel
  • To perform any other tasks as assigned by management
22

Bell Person Resume Examples & Samples

  • Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments
  • Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed
  • Drives property-designated vehicles to and from guest destinations such as guest room or local airport, as needed
23

Bell Person Resume Examples & Samples

  • Greet, direct and assist all guests
  • Inform Guest of approximate time frame for bell service
  • Offer assistance with luggage placement (rack/closet)
  • Offer each Guest a room orientation and ice service
  • Offer concierge services and promote laundry, health spa and other services
  • Ask Guest how their stay was
  • Offer transportation assistance
  • Frequent writing of luggage tickets
  • Deliver, retrieve and store luggage for our guests
  • Load and unload luggage from vehicles
  • Keep accurate records and record numbers neatly while delivering and retrieving luggage for bus groups
  • Answer a high volume of phone calls in a polite & professional manner
  • Direct contact with guests requiring patience and good communication
  • Drive V.I.P. guests in our limousines and other company vehicles
  • Deliver & retrieve boxes, packages & envelopes to & from our business center for our guests
  • Maintain regular & predictable attendance in accordance with Bell Desk policies
24

Bell Person Resume Examples & Samples

  • Valet guest vehicles as requested
  • Drive Hotel van as requested
  • Positive attitude and communication skills
  • Class G license with current driver's abstract upon hire
25

Bell Person Resume Examples & Samples

  • 1 year previous customer service experience
  • Must be able to lift, push, pull up to 50 pounds
  • Must be flexible to work any day of the week and any shift to include weekends and holidays
  • 0-3 years experience
  • Prior hotel/hospitality industry work experience
26

Bell Person Resume Examples & Samples

  • Write tickets for baggage and help with luggage
  • Work the bell podium by taking tickets for baggage and any items left by the guest and answering guest’s questions
  • Posting at the main doors and the bell podium and assisting guests by opening the doors and displaying a professional appearance
  • Assist guests in groups who have pre-paid for luggage services and deliver group baggage to guests
  • Provide excellent customer service consistent with the company’s core service standards and brand attributes
27

Bell Person Resume Examples & Samples

  • Carry out the policies and procedures of Benchmark Hospitality International at Stonewall Resort while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service
  • The flexibility to work a varied schedule due to business levels and industry demand (7 days a week/365 days a year including holidays). We staff our area from 7am-11:30pm daily. Please note that earlier and later hours may be required during peak seasons
  • Provides a concierge functions by assessing and offering creative suggestions and recommendations to guest requests, including
  • All points in sections 1-5 above with the exception of 5d
  • Always performs point 5d in the absence of an available GSA when a guest needs assistance or as requested by front office team member or department supervisor
  • Duties also to include
  • Driver’s license required for all who apply for this position
  • Prior ability to drive a manual shift vehicle
  • Prior fire building experience
  • All shuttle & valet drivers must be 25 years of age
  • Good written and verbal communication skills, customer service skills, and attention to detail
  • Typing and computer skills preferred
  • Strong organizational and information gathering skills and techniques
  • Outgoing personality & professional demeanor
  • Drive and need to work and succeed
28

Bell Person Resume Examples & Samples

  • Ensuring the highest level of guest services by embracing Delta’s Service philosophy of being Welcoming, Engaging and Exceeding
  • Greeting all our guests with a genuine smile, in a warm and courteous manner while consistently providing thoughtful hospitality
  • Escort guests to their, provide an overview of hotel amenities, handle guest inquiries and provide information about hotel and city attractions
  • Ensure the effective adherence to Delta Hotels and Resorts Brand Standards
  • Respond attentively, efficiently and politely to all requests
  • Actively seek feedback from guests, taking actions to be proactive or provide service recovery as required
  • Resolving guest concerns through service recovery and working collaboratively with fellow leaders and associates, to implement change when necessary
  • Maintain a favourable working relationship with fellow associates in Housekeeping and in the Maintenance, as well as with associates throughout the hotel/company
  • Work in a safe and responsible manner, always considering one’s own well-being, and that of fellow associates and guests
  • Following and adhering to policies surrounding guest privacy and security
  • Both at work and away from work, project a favourable image of the Hotel
  • Must be available to work a variety of shifts, including weekends and overnights. Hours of work will be scheduled based on business volumes/operational demands and will vary
  • Experience working in a customer service role is an asset. Demonstrated exceptional guest/customer service skills with a passion for anticipating and exceeding guest expectations
  • University/College education, preference given to hotel management students
  • Sound knowledge of downtown Toronto and activities throughout the area
  • Computer literate in Word and Excel. Opera experience is an asset
  • A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with minimal supervision
  • Must be friendly, energetic, enthusiastic and self-motivated, with a professional appearance
  • A background check will be required for this position
  • Must be legally authorized to work in Canada. Please note that the hotel is unable to assist candidates in obtaining Canadian work authorization
29

Bell Person Resume Examples & Samples

  • Ability to read, analyze and interpret general documents
  • Minimally intermediate computer skills
  • Minimum basic mathematical skills
  • Use good judgment to deal with a variety of variables in guest and business situations
  • Excellent interpersonal and service skills
  • 3-5 years of previous experience in this or a related job
  • A valid driver’s license
  • Previous hotel experience
30

Bell Person Resume Examples & Samples

  • Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities
  • Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties
  • Meet the demands of a fast-paced environment by using good judgment and the ability to multitask
  • Ensure the privacy and confidentiality of guests and limit requests for information pertaining to guests in accordance with hotel policies
  • Complete all duties in accordance with property standards and adhere to all company policies and legal requirements regarding safety, health, and welfare of guests, employees and the property
  • Welcome guests to the property and provide exceptional service upon arrival/departure and throughout the guests stay
  • Answer property questions and provide accurate information regarding rooms, restaurants, Mlife, and entertainment for the guests
  • Process tickets for guest items and/or assist with luggage
  • Transport guests items and/or escorts guests to and from their assigned rooms and/or other areas of the property
  • Answer property questions; provide accurate information regarding rooms, restaurants, Mlife, casino events, promotions, and directions
  • Provide information for all citywide events, promotions, general information and directions regarding casinos, hotel and local area
  • Deliver all types of room deliveries including magazines, gifts, laundry, and other items
  • Maintain a clean work area for both guests and employees
  • Process group baggage for arrivals and departures
31

Bell Person Resume Examples & Samples

  • Pleasant phone demeanor
  • Responsible for parking all guests’ cars in a quick, safe and friendly manner
  • Deliver automobiles to guests ready to drive, which will require snow removal during winter season
  • Delivery of guest’s laundry, messages, and parcels
  • Delivering guest’s luggage to rooms in a timely fashion providing useful information and assistance as needed
  • Maintain traffic control, ensuring fire lanes are kept clear
32

Bell Person Resume Examples & Samples

  • Introduce the guest room to the customers in a clear and concise manner
  • Room deliveries
  • Maintaining vehicles' fuel levels and cleanliness
  • Reporting any accidents and tickets received to your manager and Human Resources immediately
  • Logging in all driving times and destinations
  • Special deliveries or errands
33

Bell Person Resume Examples & Samples

  • Helping guests with luggage both delivery and pickup
  • Helping guests with inquiries both informational and directional
  • Unloading and loading of buses when in season
  • Delivering express check out folios and newspapers
  • Perform related duties as assigned by management
  • Assist Front Desk when needed
34

Bell Person Resume Examples & Samples

  • Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests
  • Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest’s request
  • Moving about the public areas
  • Handling objects such as luggage