Bell Person Job Description

Bell Person Job Description

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Bell person provides positive service standards including but not limited to courtesy, sincerity and enthusiasm to all guests and patrons of the Hotel.

Bell Person Duties & Responsibilities

To write an effective bell person job description, begin by listing detailed duties, responsibilities and expectations. We have included bell person job description templates that you can modify and use.

Sample responsibilities for this position include:

Directs guests toward parking, has an extensive knowledge of the resort and all surrounding areas, gives directions
Assist guests checking in or out with baggage, answering questions, making deliveries
Maintain cleanliness and safety of lobby and entryway
Monitor cleanliness of public facilities such as rest rooms, game rooms, pool area, entrances, Stock with supplies as needed
Assist in parking cars
Will assist the Front Desk with answering phones, guest inquiries, and other needs as business dictates
Assist guests with luggage from various channels of reservations ie
Drive V.I.P
Explain features of the room including the operation of radio, television, in-room movie service
Assist others with side work including, but not limited to cleaning, stocking, folding silverware

Bell Person Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Bell Person

Typically a job would require a certain level of education.

Employers hiring for the bell person job most commonly would prefer for their future employee to have a relevant degree such as Primary and High School Degree in Hospitality, Education, General Education, Management, Tourism, Library, Business

Skills for Bell Person

Desired skills for bell person include:

Correct maintenance and use of equipment
Resort and all surrounding areas
Comply with all departmental policies/service procedures/standards
Gives directions
Scheduled functions within the hotel to direct guests to correct locations
Company facilities
Local attractions
Maintains information on all outlets
Room locations
Special events on property

Desired experience for bell person includes:

Must be available to work a variety of shifts, including weekends and overnights
Experience working in a customer service role is an asset
Smile and greet every guest, welcoming them on arrival and bidding them a good journey on departure
Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company
One year experience in valet, doorman, or bellman areas required
Must have valid West Virginia State Driver’s License in good standing

Bell Person Examples

1

Bell Person Job Description

Job Description Example
Our innovative and growing company is looking for a bell person. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for bell person
  • Greet guests warmly and friendly, offer assistance, handle guest requests, including escorting guests to their rooms and helping with luggage
  • Maintains front porte-cochere and lobby in a clean and tidy manner
  • Ensure uniform and appearance is clean and professional, maintain positive working relationship with others and support team to reach goals
  • Carries luggage or uses bell cart for arriving and departing guests
  • Explains accommodation appointments and equipment to guests upon entry into guest’s room
  • Routinely inspects public areas, including front entrance, polish and clean bell carts daily, performing light janitorial duties as necessary, to keep the areas clean and free of debris
  • A unique opportunity to be part of an award winning brand where w celebrate your unique talent
  • Act as an ambassador to our guests and be able to create a positive first experience last when they depart
  • Expected to assist as guests drive up with car doors and luggage needs
  • Explains operation of equipment in guestrooms such as heater controls and Keurig
Qualifications for bell person
  • Ability to bend and lift a minimum of 50 lbs
  • Use hands to lift, carry, or pull objects that may be heavy, lift and carry things like luggage, boxes, and bags
  • Hospitality industry or other applicable experience preferred
  • One (1) year previous experience servicing large numbers of guests in a high volume environment
  • Demonstrated success in a customer service role
  • Completes room moves for the guest
2

Bell Person Job Description

Job Description Example
Our company is growing rapidly and is hiring for a bell person. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for bell person
  • Performs the Doorman's duties in his absence
  • Performs all other related duties as assigned by the Shift Captain or the Guest Services Supervisor
  • Drive property-designated vehicles to and from guest destinations including, but not limited to, local airports, restaurants, theaters, sporting events, convention centers
  • Provides assistance, such as getting ice, to guests, offers room orientation
  • Drives V.I.P
  • Greets guests & owners, opens car doors & opens entry doors
  • Interact warmly with guests & owners
  • Assists guests during check-in & check-out with luggage
  • Be the first and last person our guests interact with when visiting The London EDITION
  • Use initiative and a proactive approaches to ensure we always give our guests unique and fabulous options to make the most of their time and their visit
Qualifications for bell person
  • Minimum 2 years of previous work experience in a similar capacity within an international world-class hotel of 4 stars or greater
  • Must be in possession of valid Canadian work permit to be eligible to be considered
  • Must be in possession of valid Canadian work permit to be considered
  • Must conduct himself/herself in the most consistent professional manner
  • Must be in good physical condition as frequent and repetitive lifting is required
  • Must have current Driver License
3

Bell Person Job Description

Job Description Example
Our innovative and growing company is looking for a bell person. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for bell person
  • Deliver a 5 star luxury service personalised to each and every guest
  • Uphold 5 star resort service
  • Greet guests in a timely and enthusiastic manner
  • Direct the cab line placement of baggage from valet pick up
  • Recommend large party groups to limo service provided by property
  • Assist guest with questions by having excellent knowledge of the property Las Vegas area
  • Serve as a Door Person and warmly greet guests as they arrive
  • Assist guests with their luggage at their cabin
  • Provide guests with an orientation to the resort and their cabin accurately answering all of their questions
  • Attentively and politely respond to all guest concerns or complaints and follow up to insure the guest has received a satisfactory resolution
Qualifications for bell person
  • Must have current Florida Driver License
  • Must possess a valid state drivers license, successfully pass a Department of Motor Vehicles report and adhere to all company guidelines regarding moving violations
  • Implement and apply all safety rules, regulations and procedures of mine and property as set forth by federal, state, local agencies & policies
  • Perform annual performance evaluations on team members
  • Participate on plant safety committee
  • Assist Plant Manager, Production Supervisor, and Sr
4

Bell Person Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of bell person. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for bell person
  • Assist the Front Desk as needed with answering phone calls or attending to guests
  • Replenish ice and bottled water in all of the guest cabins and firewood in the suites
  • Maintain the cleanliness of the front desk area, the reservations office, and the lobby, including dusting, sweeping, vacuuming and water potted plants
  • Light and maintain the fireplace when appropriate
  • Pick-up and Drop-off guests at the airport as needed
  • Offer assistance to every guest entering hotel with luggage
  • Monitor bellman carts for safety and availability
  • Upon request, label and store guest luggage in designated area for pick-up
  • Coordinate with front desk for transfers or assistance with room departure
  • Drive hotel van, often frequently, to several locations
Qualifications for bell person
  • Minimum 3 to 5 years+ experience preferably in aggregates industry
  • Understand team based management
  • Ability to travel long distance by car or other commercial means, overnight at times
  • Ability to operate hand levers, foot pedals and steering wheel
  • Must be able to easily and frequently change from one activity to another while operating a two-way radio
  • Candidates must have flexible availability that includes evenings and weekends and some overnight shifts, as required
5

Bell Person Job Description

Job Description Example
Our company is growing rapidly and is hiring for a bell person. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for bell person
  • Must promote hotel in a positive manner, including highest level of professionalism and appearance
  • If guests are arriving by motor vehicle, you will open their door as you welcome them to the Grand Plaza
  • You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests
  • Ensure timely delivery of guest luggage and guest items in a friendly and approachable manner to meet and exceed guest expectations
  • Orient guests on the room facilities to facilitate guest use and comfort
  • Attend to all other guest requests as directed by Leaders, Captains and Communications Agents
  • Acknowledge and communicate with Bell Captains via Mobitalk upon completion of assignments
  • Listen actively and is able to display self-control and empathy in challenging interactions and offer suitable alternative
  • Presence at the lobby area to provide guest assistance
  • Work closely with the Doorman for arrival and departure luggage assistance
Qualifications for bell person
  • Must be able to cross utilize as Valet Driver
  • Must possess excellent customer service skills and a professional demeanor
  • At Least 1 year of Front Sevices Experience in a Resort Setting Required
  • Able to execute tasks as directed
  • Able to move and transport luggage, boxes and other items up to 75 pounds
  • Able to stand for long periods of time and tolerate varying conditions of noise levels, temperature, illumination and air quality

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