Bell / Valet Job Description

Bell / Valet Job Description

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Bell / valet provides information for the guests of the resort by maintaining knowledge of the resort and its operations daily, providing informational literature and dispensing information as requested by guests.

Bell / Valet Duties & Responsibilities

To write an effective bell / valet job description, begin by listing detailed duties, responsibilities and expectations. We have included bell / valet job description templates that you can modify and use.

Sample responsibilities for this position include:

Provides information for the guests of the resort by maintaining knowledge of the resort and its operations daily, providing informational literature and dispensing information as requested by guests
Driving the vehicles to designated parking locations
Putting keys in proper locations, allowing easy access for other attendants to locate and retrieve guest vehicles
Onto carts and pushing carts to rooms and lockers for storage of equipment, unloading each in correct locations and helping guests as requested with these items
Attending to detail, cleanliness and order of all guest service locations and parking areas
May drive vans and various vehicles for guest transportation to various locations around Steamboat
Relays the policies and procedures to team members for the system for parking and retrieving of vehicles by keeping vehicle and other keys in proper locations, allowing easy access for attendants to locate and retrieve guest vehicles, while maintaining security of keys
Provides training for handling of luggage for the guests by unloading guest vehicles, loading luggage, ski and golf equipment and personal belongings of guests onto carts and pushing carts to rooms and lockers for storage of equipment, unloading each in correct locations and helping guests as requested with these items
Leads and provides information for the guests of the resort by maintaining knowledge of the resort and its operations on a daily basis and keeping staff up to date by providing informational literature and dispensing information as requested by guests
Leads and maintains a neat and orderly station by attending to detail, cleanliness and order of all guest service locations and parking areas

Bell / Valet Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Bell / Valet

Typically a job would require a certain level of education.

Employers hiring for the bell / valet job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in Education, Hospitality, General Education, Business, Business/Administration, Hotel and Restaurant Management, Graduate, Hospitality Management

Skills for Bell / Valet

Desired skills for bell / valet include:

Community and area in which the hotel is located to assist guests with information on special events
Computers – Preferred
Locations
Providing informational literature and dispensing information as requested by guests
Resort and its operations daily
Restaurants & major attractions
Activities
Beaver Creek and Vail area
Mountain layouts
Restaurants

Desired experience for bell / valet includes:

Parking and retrieving guest cars, transport guests to destinations as instructed, abiding all traffic laws and rules of the road
Monitor cleanliness of public facilities such as restrooms, game rooms, pool area, entrances
Deliver guest packages, amenities, and reprogram rooms upon request by the front desk
1 year bellperson/valet experience – preferred
Must possess a valid driver's license and present a current driver's abstract
Must have a CDL if driving vehicles larger than 15 passengers

Bell / Valet Examples

1

Bell / Valet Job Description

Job Description Example
Our company is looking for a bell / valet. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for bell / valet
  • Provides parking service for guest’s vehicles
  • Maintains a system for parking and retrieving of vehicles
  • Provides transportation of guests and employees, when needed, driving shuttle busses provided by the resort-lodging department
  • Provides luggage handling for the guests
  • Unloading guest vehicles, loading luggage, ski and golf equipment, and personal belongings of guests
  • Provides assistance to the concierge personnel answering phones and being accessible to the guests
  • Maintains a checklist of daily procedures logging all necessary information, closing and locking all doors on list at times assigned, maintain accurate records of location of vehicles, and all other duties as assigned by supervisor
  • Maintains the shuttle buses by performing pre-trip inspections, logging all defects, arranging for repairs
  • Maintaining the cleanliness of the buses and maintaining all safety equipment on the buss
  • Communicates with all lodging personnel using 2-way radios
Qualifications for bell / valet
  • Must not have any moving violations on driving record
  • Must have a valid driver's license and in good standing
  • Must not have any moving/traffic violations in the past 24 months
  • Previous leadership experience within the Front Office, Bell Desk, Door and/or Valet areas required
  • Computer literacy in Microsoft Office and Windows applications required
  • University/College degree or certification in a related discipline is an asset
2

Bell / Valet Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of bell / valet. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for bell / valet
  • Maintains a neat and orderly station
  • Provides for safe operation of shuttle and guest vehicles by participating in a random drug and alcohol testing program, understanding the basic operation of most vehicles
  • Maintains a constant flow of guests & vehicles
  • Adheres to guidelines provided by supervisor
  • Maintains a professional image and manner by wearing the provided uniform, speaking to guests with a positive attitude and pleasant demeanor
  • This position has some responsibility for assisting, instructing, directing or checking the work of others
  • Able to work on a 24/7 rotating roster
  • Personal pride and attention to detail are essential
  • Knowledge of the hotel’s fire system and procedures in the event of an emergency
  • Greet guests and owners arriving and departing from the hotel, open the doors, park guests' cars, totes luggage and guest personal belongings to and from their rooms
Qualifications for bell / valet
  • Ability to drive a manual automatic
  • Must be highly responsible, calm, reliable and able to work well under pressure in a fast paced, exciting environment
  • Ability to work cohesively as part of a team, and inspire excellence
  • Must have physical stamina to lift moderate to heavy amounts of weight
  • Minimum of one year guest service or bell/valet experience in a property of similar size and quality preferred
  • Must have 2 satisafactory references
3

Bell / Valet Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of bell / valet. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for bell / valet
  • Follow the Resort Etiquette Guidelines while interacting with the guest and respond to all guests in a courteous efficient manner
  • Maintain cleanliness and safety of lobby and entryway, vacuum carpets, clean windows, shovel snow, remove trash, mop floors, empty trash cans, maintain fireplace, and keep bellman closet clean
  • Assist front desk staff as needed, answer phones, back up switchboard during busy periods, deliver messages and packages to guests and staff
  • Greet guests and owners arriving and departing from the hotel, open the doors, park guest’s cars, tote luggage and guest personal belongings to and from their rooms
  • Supervise and work along side Bell staff, concurrently
  • In absence of bell captain, will manage staffing levels in accordance to guest service need
  • Handle guest service issues in professional, efficient manner
  • Maintain cleanliness and safety of lobby and entryway, clean windows, shovel snow, remove trash, mop floors, empty trash cans, and maintain cleanliness of the bell staff closet
  • Assist front desk staff as needed, answer phones, deliver messages and packages to guests and staff
  • Follow and train staff on company safety regulations
Qualifications for bell / valet
  • Minimum of one year Guest Service experience in a property of similar size and quality, preferably in area
  • Must be able to work a flexible schedule, including weekend and holiday shifts
  • High school diploma or general education degree (GED) and a minimum of three months related experience
  • Applicants must have a valid state drivers license
  • Must have valid in state driver's license
  • Lift and carry up to 75 lbs on a frequent basis
4

Bell / Valet Job Description

Job Description Example
Our growing company is looking to fill the role of bell / valet. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for bell / valet
  • Must drive a stick shift
  • Leads the parking services for guests and homeowner vehicles by ensuring that all Bell Valet Staff are following policies and procedures as established for the safe storage of vehicles
  • Provides transportation for guests of Allegheny Springs by driving the company's vehicle as provided by the resort's Lodging Division
  • Assists all personnel by answering phones and being accessible to the guests
  • Follow and implements a checklist of daily procedures by logging all necessary information, closing and locking all doors on list at times assigned, maintaining accurate records of location of vehicles and all other duties as assigned by manager
  • Maintains the company's vehicles by performing pre-trip inspections, logging all defects, arranging for repairs, maintaining the cleanliness and all of the safety equipment of the vehicles
  • Provides for safe operation of company's vehicles by participating in random drug and alcohol testing program, understanding basic operation of most vehicles
  • Leads and maintains a professional image and manner of staff and self by wearing the provided uniform, maintaining a neat and guest oriented appearance, speaking to guests with a positive attitude and pleasant demeanor
  • Increases guest satisfaction by listening to and speaking with the guest regarding their issues and concerns
  • Leads and contributes to the team effort by accomplishing related tasks as needed
Qualifications for bell / valet
  • Operating a vehicle is an essential function of this position- Must meet SSRC minimum driving standards and have current Driver’s license
  • Must have at least one year of customer service employment experience
  • Must drive manual transmission vehicles
  • Lift, push and carry up to 75 lbs on a frequent basis
  • Communicate in English both written and spoken
  • Previous bell staff or valet employment experience required
5

Bell / Valet Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of bell / valet. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for bell / valet
  • Escort guests to their rooms when required and explains room features and amenties, assures guest comfort and satisfaction in line with the Shangri-la experience
  • Know all hotel facilities & their hours of operation
  • Safely Parking both casual and residence vehicles
  • Establishing a strong leadership presence on the front-drive during peak arrival and departure times
  • Ensure accruement for all valet revenue
  • Account for any valet overflow outside the 30 guaranteed parking spaces
  • Review service standards and expectations with the valet/bell team
  • Maintains the shuttle buses by performing pre-trip inspections, logging all defects, arranging for repairs, maintaining the cleanliness of the buses and maintaining all safety equipment on the buss
  • Provide a high level of guest service and to listen and empathize with guests and employees at all times
  • Complete all assigned tasks checklist duties in full and in a timely manner
Qualifications for bell / valet
  • Must have a valid driver’s license and meet company’s insurance carriers driving record requirements
  • Must have a current Commercial Driver’s License (CDL) or be willing to get a CDL license
  • Read and interpret documents
  • Minimum of 1 year guest service experience
  • Must be able to speak, read, write and understand English fluently
  • Must have excellent interpersonal and sales-related skills

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