Bell Attendant Job Description

Bell Attendant Job Description

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Bell attendant provides fast and flawless guest service by supplying guests with information regarding Hotel/Casino amenities, special events, and travel directions.

Bell Attendant Duties & Responsibilities

To write an effective bell attendant job description, begin by listing detailed duties, responsibilities and expectations. We have included bell attendant job description templates that you can modify and use.

Sample responsibilities for this position include:

Excellent communication guest contact and organization skills
Review all materials concerning daily events, , return guests, VIPs and function sheets
Handle a guest room change request, assist departing guests with luggage, transportation requirements
Store and retrieve guests luggage and belongings, answer telephones, deliver messages, packages, flowers, to their guest rooms
Maintain a high standard of cleanliness in the lobby, at the Concierge Desk, the front entrance and the luggage storage areas
Work closely with the Front Office, Valet Parking and door staff
Keep the Concierge well-informed as to any guest problems, special requests, complaints
Collect and polish guest shoes
Caring about our guest
Assisting in providing travel directions, recommendations for local attractions, restaurants Resort services

Bell Attendant Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Bell Attendant

List any licenses or certifications required by the position: MDOT, CPR

Education for Bell Attendant

Typically a job would require a certain level of education.

Employers hiring for the bell attendant job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in Education, Hospitality, General Education, Management, Tourism, Communications, Graduate, English, Hotel Management, Administration

Skills for Bell Attendant

Desired skills for bell attendant include:

Community and area in which the hotel is located to assist guests with information on special events
Emergency procedures and the ability to assist
Respond accordingly
Emergency procedures
Basic customer service skills and be fluent in oral and written English
Local establishments
Businesses and the surrounding community in general
Fidelio/Opera
Hotel accommodations
Services and area attractions

Desired experience for bell attendant includes:

Performs shoeshine service
Performs errands for guests and the hotel that may require local travel off of the hotel property
Must be available to work all shifts, including nights, weekends, and holidays
Must have open availability and be willing to work a flexible schedule
Must have availability to work 2 overnight shifts and 3 day shifts per week
Strong customer service skills (friendly, outgoing )

Bell Attendant Examples

1

Bell Attendant Job Description

Job Description Example
Our innovative and growing company is hiring for a bell attendant. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for bell attendant
  • Previous experience as a Luggage Porter / Bell Attendant beneficial, but not required
  • Escort guests to their room
  • Co-operation with hotel’s Departments Housekeeping, Engineering, F&B
  • Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, ensure safety and security of guest luggage
  • Escorts guests to their rooms
  • Review log book, verify outstanding and follow up pending
  • Turn in keys and pager to Department Head when shift ends
  • Escort guests to rooms and familiarize them with hotel services and amenities (hours of restaurants, bars, exercise room, etc)
  • Ensure associate is following Renaissance Anticipatory Service program and expectations
  • Function as a valet parking attendant, room service attendant and doorperson as needed
Qualifications for bell attendant
  • Must be proficient in general computer knowledge, including a working knowledge of Opera
  • Work experience in hotel operations preferred
  • Excellent customer service, communications and interpersonal skills are a must
  • As this role is physically demanding, you will be required to stand and move around for your shift, including lifting up Guest luggage
  • Must have the availability to work a variety of shifts, including weekends, late evenings, public holidays and overnights
  • Due to strict regulation of Malaysian Immigration and Manpower Department, this position is open for Malaysian Nationals only
2

Bell Attendant Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of bell attendant. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for bell attendant
  • Assists in arranging taxi or other transportation service for guests traveling outside shuttle’s service area
  • Keeps shuttle fueled and reports maintenance issues to engineering for prompt repair arrangement
  • Picks up needed materials locally for departments when orders or other shipping arrangements cannot be made
  • Meet and greet all guests arriving and departing the hotel in a friendly and helpful manner
  • Verify arrival and departure details and arrange luggage handling, storage, security and transportation and other services requested by guests
  • Safely valet park vehicles into the car park
  • Promptly taking guest luggage efficiently to and from the guestrooms
  • Assist Concierge with basic functions
  • Escort guests to rooms and familiarize them with hotel services and amenities (hours of outlets, exercise room, etc)
  • The Bell Attendant is stationed at the bell stand inside the hotel and greets each guest by name upon arrival and departure
Qualifications for bell attendant
  • The ability to pull luggage carts with weight of up to 200 pounds
  • Must hold a full NZ drivers license (able to drive manual & automatic)
  • Previous experience in a 4 or 5 star hotel essential
  • Opera knowledge desirable
  • Must be able to work all shifts including, AM's, PM's, ON's, weekends, and holidays
  • Candidate must be able to work a flexible shift including evenings, weekends, and holidays
3

Bell Attendant Job Description

Job Description Example
Our company is growing rapidly and is hiring for a bell attendant. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for bell attendant
  • Greeting all guest passing through lobby and offer them assistance
  • To work harmoniously and professionally with co-workers and supervisors
  • To perform shoeshine service
  • To perform errands for guests and the hotel that may require local travel off of the hotel property
  • To provide a high level of cleanliness in the lobby and luggage storage room
  • To assist guests at the Concierge Desk
  • To assist with responsibilities and duties in the absence or heavy volume in the areas of Door Staff and Valet Staff
  • Escort guest and their luggage and personal items to and from the guest rooms
  • Beware of Safety/Security issues as it pertains to guests, co-workers, and about personal safety and security of resort
  • Respond to our guests' questions, complaints, comments, and requests in a courteous and professional manner, or refer to management if necessary
Qualifications for bell attendant
  • Must Have Ability to Drive Manual and Stick Shift Cars
  • Knowledge of international language will be an added advantage
  • Ambassadors were able to offer unique, indigenous recommendations when prompted
  • The Ambassador anticipated the guest needs or delighted the guest
  • Performs other duties as required to provide Yes I Can Blu! genuine hospitality
  • Must have a valid driver's license and no violations on driving record
4

Bell Attendant Job Description

Job Description Example
Our company is growing rapidly and is hiring for a bell attendant. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for bell attendant
  • Picks up guests’ luggage upon departure and transfers to proper form of transportation or delivers for storage
  • Provides fast and flawless guest service by supplying guests with information regarding Hotel/Casino amenities, special events, and travel directions
  • Resolves service issues according to established guidelines
  • Greet guests and take luggage to guestrooms promptly when checking in and upon checking out, check and secure guests' luggage until departure
  • Hail taxicabs and answer inquiries, carry luggage to the curb to meet transportation
  • Provide the guest(s) with information about their stay, the hotel, and answer questions
  • When the concierge is not available, book tours and assist with general information inquiries
  • Keep bell closet clean and neat, polish and clean bell carts daily, keep lobby area and public areas clean and tidy, deep clean other assigned areas
  • Submit all found articles accompanied by a Lost & Found Report
  • Assist valet when they are busy, cover for lunch breaks
Qualifications for bell attendant
  • Ability to drive manual transmission when needed
  • Ability to stand for the entire shift - 8 hours/day
  • Flexible availability - able to work AM or PM shifts, weekends and holidays
  • Important that all applicants have a valid work permit for Canada at the time of submitting their application
  • Applicants must have a clean driving record and be capable of driving both standard and automatic vehicles
  • This position will involve varying shifts including overnights, weekends, and holidays
5

Bell Attendant Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of bell attendant. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for bell attendant
  • Turn in radio to Front Desk Department when shift ends
  • Assist guests with all inquiries in connection with hotel services and facilities, tours, transportation and restaurant recommendations
  • Assist guests in and out of vehicles, including assist guests with loading/unloading luggage
  • Handle parcels, letters and messages inflow and outflow
  • Handle inquiries and requests from all guests with friendliness and professionalism
  • Deliver flowers and packages to guest rooms
  • Assist housekeeping department with guest requests
  • Open doors
  • Answer phones to assist guest service agents
  • Conduct house count by computer
Qualifications for bell attendant
  • Must be outgoing, friendly and be able to keep your composure in busy situations
  • Must be able to multi-task while staying organized
  • This position involves being on your feet for an 8 hour shift
  • 1-2 years of hotel experience preferred
  • Bachelors degree in hotel or travel industry management preferred
  • Experience in a luxury lifestyle hotel highly desirable

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