Slot Attendant Job Description

Slot Attendant Job Description

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Slot attendant provides a wide variety of Guest assistance which includes processing slot transactions, making change, paying jackpots, and providing information regarding special events, promotions, and resort services.

Slot Attendant Duties & Responsibilities

To write an effective slot attendant job description, begin by listing detailed duties, responsibilities and expectations. We have included slot attendant job description templates that you can modify and use.

Sample responsibilities for this position include:

Develop thorough knowledge of all game functions, to include all bonus features
Knowledge of local jurisdiction gaming laws (federal, state, ) and attendant regulations the Company’s internal controls, policies and procedures
Maintains knowledge of local jurisdiction gaming laws (federal, state, compact, ) and attendant regulations, property internal controls, policies and procedures
Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures
Ensures consistent and timely compliance with all gaming and internal control policies and procedures
Responsible for circulating through an assigned area of the casino floor along with other team members to monitor guest service
Answer questions related to slot machines general property information
Maintain the condition of the Mobile Attendant device including using only appropriate use of instruments, cleaners, chargers, cases and other approved accessories provided by the company
While performing the duties of this job, employees are regularly required to stand and walk
Some duties performed may be outside employees normal job duties

Slot Attendant Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Slot Attendant

Typically a job would require a certain level of education.

Employers hiring for the slot attendant job most commonly would prefer for their future employee to have a relevant degree such as High School Degree in Hospitality, Education, General Education

Skills for Slot Attendant

Desired skills for slot attendant include:

Special events and promotional activities available to guest
Policies and procedures
Local jurisdiction gaming laws and attendant regulations the Company’s internal controls
Game functions
Players’ club and encourage guest participation
Slot machine payouts and basic functions of slot machines
Special events and promotions available to customers
10-key adding machine and transaction computer
Any PGCB rules
Comply with all departmental policies and PGCB regulations

Desired experience for slot attendant includes:

Intermediate to Advanced ability to read, write and effectively communicate in English is required
Answering questions related to slot machines general property information
Complete written department forms to document cash transactions, jackpot payouts, , in a legible manner, assists customers on a timely basis with requests for change
Working knowledge of computers and player tracking system
Must be able to stand and walk throughout shift
Must be knowledgeable about applicable gaming regulations and company policies

Slot Attendant Examples

1

Slot Attendant Job Description

Job Description Example
Our company is looking for a slot attendant. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for slot attendant
  • Assists personnel, as necessary, to assure the successful performance of their assigned job duties and the company overall
  • Safeguards assigned Slot assets
  • Responsible for jackpot payoffs
  • Performs minor repairs
  • Provides customer service on the slot floor in their area
  • Reports any machine irregularity or suspicious activity to Slot Supervisor
  • Must be able to calculate simple math problems
  • Must be able to work for extended periods of time in an environment that is typically crowded and noisy
  • Must be able to work in, and provide Guest Service in an environment where alcohol consumption is prevalent
  • Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel
Qualifications for slot attendant
  • Maneuver a weight of fifty pounds
  • Six months experience in slot field preferred
  • Must be able to obtain and maintain valid gaming licenses as determined by the Mississippi Gaming Commission for the position
  • One (1) year of slot attendant experience in a large (1,500 plus slot devices) casino strongly preferred
  • Typically 1 to 3 years of experience in gaming floor operations and/or money handling
  • Must demonstrate basic knowledge of/skills in the content areas of customer service, computer operation and the ability to work accurately with numbers
2

Slot Attendant Job Description

Job Description Example
Our growing company is looking to fill the role of slot attendant. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for slot attendant
  • Slot key person ensures that all forms and documentsare processed accurately and according to gaming and company procedures
  • Will provide a wide variety of Guest assistance which includes processing slot transactions, making change, paying jackpots, and providing information regarding special events, promotions, and resort services
  • Slot key person will also accurately process and review all control documents relating to fill slips, credit slips, buy slips, jackpot slips, and W-2G forms
  • Thisposition must clearly communicate information to supervisors regarding relevant issues and activities at appropriate times and use good judgment in determining time sensitivity of information to be communicated
  • Verifies & pays jackpots
  • Verifies that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department
  • Greets and welcomes customers as they enter the Slots area
  • Provide cash services including assistance with the retrieval of tickets, and verifying and assisting with jackpot payouts
  • Promotes exemplary guest service by demonstrating full knowledge of gaming floor layout, machine types and locations, special events/activities, and casino promotions
  • Supports floor surveillance over assigned area in order to detect any irregularities on the part of players or established procedures
Qualifications for slot attendant
  • Must be able to carry and communicate by two-way radio
  • Ability, flexibility, and willingness to work varied shifts including overtime
  • Position requires walking and standing for long periods of time
  • Must have the ability to maintain a neat appearance
  • Demonstrates business savvy
  • Superior customer service, communication, and employee interaction skills
3

Slot Attendant Job Description

Job Description Example
Our company is hiring for a slot attendant. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for slot attendant
  • Actively patrols assigned sections looking for opportunities to surprise and delight guests
  • Address customer needs as they arise including assistance with game functionality, answering game related questions and providing change or redeeming slot tickets
  • Keep assigned section in a neat, clean and orderly fashion, including but not limited to, pushing in unoccupied chairs, removing glasses and trash from the tops of machines
  • Makes paper changes, clears bill jams, completes slot machine preventative maintenance, and responsible for minor machine repairs as necessary
  • Validate/redeem tickets
  • Help resolve minor customer concerns/disputes
  • Examine and sign Jackpot tickets and verify/pay Jackpot amounts to customers when they occur
  • Notify management team of any floor irregularities
  • Provide general airport information such as the location of the baggage claim area, bathrooms and assist with other general passengers inquires
  • Makes change for customers, cashes traveler's checks
Qualifications for slot attendant
  • While performing the duties of this job, the cast member is regularly required to move quickly, stand, walk and talk or hear
  • While performing the duties of this job, the cast member is occasionally exposed to fumes or airborne particles
  • Ability to perform multiple duties under frequent time pressures
  • Ability to complete slot-related paperwork with a minimum of errors
  • Ability to perform assigned duties under frequent time pressures in an interruptive environment
  • Ability to do assigned job duties in an interruptive environment under frequent time pressures
4

Slot Attendant Job Description

Job Description Example
Our company is searching for experienced candidates for the position of slot attendant. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for slot attendant
  • Reconcile daily redemption activity in a timely manner and adhere to department variance policies
  • Ensure all paperwork is completed accurately and in a timely manner
  • Clean monies in safe to ensure we are able to provide acceptable currency to our players for inserting into slot machines
  • Prepare and issue Slot Attendant banks accurately and on time
  • Verify all Slot Attendant paperwork prior to authorizing removal or acceptance of any funds
  • Prepare the funds and paperwork for bank deposits and buys
  • Must be efficient with all Vault equipment, including JetSort coin sorter, JetScan currency counters, Vault software, and multi-pocket MPS bill/ticket counter
  • Verify all vault paperwork, currency and balances
  • Other duties as assigned by the supervisor and/or manager
  • Ability to repair and maintain electrical and / or mechanical devices both on and off the Casino Floor
Qualifications for slot attendant
  • Requires high volume cashiering and money handling experience
  • Excellent guest service and phone etiquette skills
  • Proficiency with IVS EZ Pay and IGT FJP is required
  • Previous floorperson experience is preferred, but not required
  • Must have the ability to maintain a neat appearance being customer facing
  • Able to stand an eight hour shift (5- 8 hours shifts in a week)
5

Slot Attendant Job Description

Job Description Example
Our growing company is looking to fill the role of slot attendant. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for slot attendant
  • Perform slot machine verification, audits and tests as needed
  • Troubleshoots, installs and operates slot accounting system, slot machine operation, ticket in/ticket out system and parts system maintenance
  • Test machines to determine proper functioning
  • Ensure all guest-related questions, problems, and requests for service are promptly handled and rectified in a professional, timely manner and in accordance with departmental standards
  • Perform routine preventative maintenance on slot machines and related equipment as deemed necessary
  • Must promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with
  • Complies with company policies, all state and federal regulations, and internal controls as it relates to this position
  • Resets machines and repairs minor malfunctions
  • Performs routine procedures with slot machine printers, bill validators, adding/removing paper, and performing minor repairs
  • Handles jackpot requests
Qualifications for slot attendant
  • Ideal applicant will have the ability to provide exceptional guest service and strong verbal communication skills
  • Applicants must have above average mathematical ability, strong currency handling skills, ability to process currency transactions accurately, and be computer proficient
  • Must have the ability to walk and stand for long periods of time and ability to use hands and fingers to operate simple tools or controls
  • Must be at least 21 years of age, registered with, or ability to obtain registration with, Nevada Gaming Control Board and valid Alcohol Awareness Card
  • Walk the casino floor up to 10 hours
  • Previous customer experience preferred

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