Bell Attendant Resume Samples
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Bell Attendant Resume Samples
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SO
S Oberbrunner
Stanford
Oberbrunner
66560 Vicenta Cliffs
Chicago
IL
+1 (555) 252 6453
66560 Vicenta Cliffs
Chicago
IL
Phone
p
+1 (555) 252 6453
Experience
Experience
Detroit, MI
Bell Attendant
Detroit, MI
Pouros LLC
Detroit, MI
Bell Attendant
- Assist guests with luggage to their rooms promptly when checking in and upon checking out
- Assists guests arriving at the hotel entrance by car, opening the door(s) of the vehicle, and when necessary, assisting the guests to alight
- Provides input and recommends changes to assigned supervisor, with reference to hiring, promotion, demotion, release and performance of bell and door staff
- Giving personal attention, taking personal responsibility and using teamwork when providing guest service
- Provides fast and flawless guest service by providing guests with information regarding Hotel/Casino amenities, special events, and travel directions
- Working as a team member to maintain pleasant work environment
- Provides fast and flawless guest service by providing guests with information regarding property amenities, special events, and travel directions
Detroit, MI
Overnight Bell Attendant
Detroit, MI
Erdman LLC
Detroit, MI
Overnight Bell Attendant
- Work harmoniously and professionally with co-workers and supervisors
- Works harmoniously and professionally with co-workers and supervisors
- Perform shoeshine service; picking up shoes from guest room, cleaning and polishing them and returning them to the guest
- Deliver luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards, including all safety policies
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
present
Detroit, MI
Valet / Bell Attendant
Detroit, MI
Mertz and Sons
present
Detroit, MI
Valet / Bell Attendant
present
- Assist in locating guest's lost luggage
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Resolve guest complaints, ensuring guest satisfaction
- Transport guest luggage from current room to reassigned room for room changes
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
- Identify and explain hotel facilities and features to guests while escorting them to their room
Education
Education
Bachelor’s Degree
Bachelor’s Degree
San Diego State University
Bachelor’s Degree
Skills
Skills
- Demonstrates the desire and ability to provide high quality service to both internal and external customers
- Strong good communication skills
- Ability to maintain professional composure when dealing with unusual circumstances
- Motor Vehicle Records, if applicable (for applicable positions that drive company vehicles)
- Candidates should be knowledgeable about the Las Vegas area and attractions
- Ability to retain knowledge, information and directions on an ongoing basis and communicate effectively with others
- Ability to read, write and understand English
- Good command of the English language
- Ability to see and hear accurately in both day and night time conditions
- Ability to stand for extended periods of time
12 Bell Attendant resume templates
Read our complete resume writing guides
1
Bell Attendant Resume Examples & Samples
- United States driver’s license required
- Ability to operate manual transmission vehicles required
- The ability to stand during an entire work shift required
- The ability to move luggage carts weighing up to 200lbs as well as the ability to lift and carry boxes up to 100lbs required
- Holiday and vacation
2
Bell Attendant Resume Examples & Samples
- Strong commitment to service
- Maintain proper records of deliveries and pick-ups
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
- Perform errands for guests and the hotel that may require local travel off of the hotel property
3
Bell Attendant Resume Examples & Samples
- Open and close car doors for guests upon arrival and departure
- Load and unload guest luggage
- Open doors in lobby; warmly greet guests and visitors as they arrive and depart
- Ensure lobby and foyer cleanliness and maintain cleanliness of outside curb area
- Offer valet parking, if available, to guests; park cars accordingly
- Open & close vehicle doors for guests
- Check guest luggage for both day and overnight visits
- Utilize bell carts to transfer luggage and packages to and from rooms, vehicles, and/or loading areas
- Ensure that lobby area and front exterior/interior of the hotel is neat and clean at all time by picking up trash, adjusting furniture to proper positions
- Stand by ready to assist guests, greeting and welcoming guests to the hotel
- Assist in providing travel directions, recommendations for local attractions, restaurants and other services
- Restock supplies at the front desk and business center – i.e. refreshments, paper supplies
- Prompt reporting of all emergencies, accidents, injuries, missing articles, damage, mechanical problems and safety hazards to management
- A minimum of one year of previous experience in similar position is preferred. Highly desired experience in a high volume hotel, conference center or resort
- High school education, GED, or equivalent experience required
- Projects a professional and polished image that inspires confidence and trust. Must be able to abide by the company appearance standards and compliance with the designated uniform
- Valid, clean driver’s license
- Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls. Must be able to lift up to 50 lbs. The employee frequently is required to talk or hear
4
Bell Attendant Resume Examples & Samples
- Welcoming and Greeting Guests
- Assist guests with luggage and escort to rooms
- Assist guests with valet services, ordering taxis and alternative transportation
- Provide information on and directions to a range of local attractions
- Assist Front Office team in guest services
5
Overnight Bell Attendant Resume Examples & Samples
- Responsible for the delivery of Guests to their room, luggage, messages and any other items for delivery within the Hotel
- Ensure the timely and efficient transfer of luggage to and from the guests room
- Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Bell Captain
6
Bell Attendant Resume Examples & Samples
- Greets and escorts guests upon arrival and during check-out process
- Welcomes guest in a professional yet personal manner and assists with baggage to the front desk
- Maintains awareness about guest profile through Opera, and daily briefings
- Escorts guests to their room; places baggage in the room
- Inspects guest room for order and adequate supplies and describes amenities to guest during the room orientation of the guest when required, and as defined in the standards of The Radisson Blu Hotel
- Stores luggage and issues claim checks as requested
- Assists guests throughout their stay
- Keeps current on hotel accommodations, services and area attractions
- Possess knowledge of the Chicago downtown area to assist guests with information on special events (theater, movies, entertainment, restaurants, etc.)
- Promotes the hotel and area services and attractions
- Responds to customer inquiries for information in a timely manner and to the standard of Radisson Blu Hotel
- Assists guests get in and out of vehicles
- Arranges for local ground transportation through the Concierge
- Delivers phone messages, mail or packages, faxes, flowers, etc. to guest rooms to the standard of Radisson Blu Hotel
- Prepares and delivers newspapers during night duty to every guest room, considering Guest Preferences
- Pages customers in lobby or other areas of hotel as needed
- Cooperates in the performance of any reasonable tasks requested to ensure Guest Satisfaction
- Deliver faxes, messages, packages, flowers, wine and other items to guests in their guestrooms
- Will assist other F/O Areas as needed
- Will give directions and escort guests within the hotel
7
Bell Attendant Resume Examples & Samples
- Providing guests with genuine hospitality through hotel service standards
- Greeting and escorting guests upon arrival and during check-out process
- Welcoming guests and assisting with luggage to the front desk
- Escorting guests to their room; placing luggage in the room
- Following the hotel points of service standards while escorting guest to their room and the functionality of their room
- Inspecting the guest room upon entering and adequate supplies and describes amenities to guest
- Storing luggage and issuing claim tickets as requested
- Having current knowledge of hotel accommodations, services and area attractions
- Recommending the hotel, restaurant, and amenities to guests
- Responding to customer inquiries for information
- Arranging for local ground transportation when requested
- Delivering phone messages, mail, packages, faxes, flowers, all in house amenities to guest rooms in a timely manner
- Working as a team member to maintain pleasant work environment
- Maintaining positive inter-departmental relationships through the hotel and with outside vendors
- Following the Carlson Attendance Policy
- Reporting to work dressed according to Carlson Grooming Standards
- Maintaining the cleanliness of bell carts and bell closet
- Assuming the responsibility to notice when the guest is not satisfied and using best judgment as to when it is appropriate to use the 100% Guest Satisfaction
- Being posted in lobby at all times when not doing other assignments
8
Bell Attendant Resume Examples & Samples
- Providing a positive first and last impression to our guests as they arrive and leave the hotel
- Assist guests with luggage to their rooms promptly when checking in and upon checking out
- Hail taxicabs and answer guest inquiries
- Inform arriving guest of various hotel amenities while escorting them to their room
- Once in the room, provide the guest with room information including basic telephone instructions; television channels; mini bar refrigeration; heating and air conditioning, laundry and dry cleaning services, etc
- Ability to work flexible schedule, including morning, afternoons, nights and weekends
- Must possess a strong team spirit
- Ability to lift and/or move 50-70 pounds
9
Seasonal Bell Attendant Resume Examples & Samples
- Report to duty on time, well groomed and in proper uniform
- Assist guest with removal of luggage or other personal items from vehicle
- Transport luggage to and from assigned guestroom
- Answer guest questions regarding facility and surrounding area
- Assist guest with cots, cribs and other special needs when requested
- Assist guest with any after hour housekeeping request i.e. toilet paper, towels etc
- Clean lobby, public restrooms and employee restrooms on a daily basis
- Responsible for reporting all lost and found items, must be turned in and logged on a daily basis
- Follow proper radio procedures
- Follow proper company vehicle procedures
- Work in a safe manner following all DNCPR- Sequoia, Environmental GreenPath program, GuestPath service program, NPS, OSHA. Safety and motor vehicle policies, procedures and laws
- Previous experience in a Hotel facility preferred
- Must have the ability to walk , stand, stoop, bend and lift up to 50 pounds through out the shift
- Must have the ability to follow directions well
- Valid driver’s license and clean driving record required
- May be required to drive transportation vehicles during the shift
- Experience in customer service preferred
10
Bell Attendant Resume Examples & Samples
- Customer service experience (Bellperson/Valet experience preferred)
- Frequent lifting of supplies and equipment
- Extensive standing, walking, reaching, stooping, bending and kneeling
- Must maintain a professional appearance and a cordial attitude towards all guests and staff
- Able to handle the stress of high customer demand in a hospitality environment
- Must be able to easily and frequently change from one activity to another
- Must be able to attend to the needs and requests of people immediately
11
Bell Attendant Resume Examples & Samples
- Welcomes, greets, interacts with, and assists guests in a professional manner throughout guests’ stay
- Provides excellent service with the property’s core service standards and brand attributes
- Exhibits a professional demeanor and willingness to assist all guests whenever possible
- Resolves guest complaints within the scope of authority, and notifies the supervisor of all unusual events, missing items, or alleged theft
- Answers property questions and provides accurate information regarding rooms, restaurants, M life, casino events, promotions, and directions
- Contributes to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities
- Opens doors for guests entering and exiting the property according to property standards
- Loads and unloads baggage from guests’ vehicles
- Transports luggage and escorts guests to and from their assigned rooms and other areas of the property
- Provides assistance, such as getting ice, to guests, offers room orientation, etc
- Explains hotel and property amenities including, but not limited to, restaurants and hotel operations, night clubs, and spa
- Processes tickets for guest items and/or assists with luggage
- Processes group baggage for arrivals and departures
- Stores and retrieves guests’ luggage in and out of secured designated area(s)
- Delivers all types of room deliveries including magazines, gifts, laundry, and other items
- Maintains control of and responsibility for the security of the luggage area/room
- Maintains a clean work area for both guests and staff
- Stamina: The ability to exert oneself physically over long periods of time. This may include performing repetitive or strenuous tasks as well as standing for long periods
- Property Features/Services: Knowledge of services, amenities, hours of operation, property layout, and activities offered by property
- Secure Transportation: Knowledge of transportation services available to guests (e.g., taxis, vans, shuttles, limousines, tours) as well as the procedures for booking that transportation
- Integrity and Company Policies: The ability and willingness to uphold ethical standards and comply with all state and federal laws and company policies and procedures. This includes maintaining confidentiality of all sensitive and proprietary information and avoiding conflict of interest situations
12
Bell Attendant Resume Examples & Samples
- Responsible for the transporting of guest luggage to and from guest rooms
- Escorting guests to their rooms while providing a detailed overview of rooms and room features
- Must be able to lift up to 50 lbs. at one time, should be able to stand for long periods of time and be comfortable withstanding all weather conditions
- Previous customer experience and ability to work effectively under pressure
13
Bell Attendant Resume Examples & Samples
- Comply with Company brand standards at all times
- Maintain frequent contact with regular Guests and visitors
- Keep up to date on all hotel services as well as VIPs and special events
- Project a professional manner with an emphasis on hospitality and guest service
- A valid drivers license with no outstanding driving restrictions or infringements
- A passion for working on team as well as autonomously
14
Bell Attendant Resume Examples & Samples
- Inspect guest rooms and acquaint guests with these rooms and their features
- Assist in the maintenance, appearance and functionality of equipment
- Ability to work flexible hours
- Commitment to respond to Guest requests and deliver high levels of service
15
Bell Attendant Resume Examples & Samples
- Welcome Guests on arrival and assist them during their stay
- Manage Guest luggage
- Show guests to their rooms and explain the amenities and emergency procedures
- Receive and deliver mail and messages for the hotel and Guests
- Prepare the lobby information board on a daily basis
- Maintain current information on all hotel services as well as external locations, attractions, and landmarks in the hotel vicinity
- Provide support to the Concierge as required in cases of emergency
- Must be able to communicate in Japanese and English proficiently
- Attentive to detail
16
Bell Attendant Resume Examples & Samples
- This position is subject to varying levels of crowds, noise, vibration and smoke the severity of which depends upon customer volume
- This position is required to be outside during all weather conditions. Proper clothing is provided
- Ability to bend, carry and reach, lift, push and pull up to 65 pounds so as to be able to move luggage from guests’ cars to their rooms and vice versa throughout an eight-hour shift
- Ability to move guests’ luggage in an effective and efficient manner
17
Bell Attendant Resume Examples & Samples
- Supervises and instructs assigned personnel on safety procedures
- Handles customer complaints and follows up with appropriate supervisor as to corrective action
- Attends to bell desk to ensure all requests or instructions, telephone or otherwise, are promptly and efficiently executed
- Coordinates various transportation facilities such as car rentals, limousine service, etc
- Responsible for the flow of luggage from the cars to the hotel and vice versa
- Provides and ensures proper handling of luggage, packages and personal belongings left with the hotel
- Prepares, maintains and routes all guest and employee incident and accident reports to assigned supervisor
- Coordinates operating activities with the front desk and parking areas
- Provides input and recommends changes to assigned supervisor, with reference to hiring, promotion, demotion, release and performance of bell and door staff
- Maintains channels of communication with staff and management
- Ability to communicate effectively with customers, as well as with all levels of employees
- This position is subject of varying levels of smoke, crowds and noise, the severity of which depends upon customer volume
- This position is, at times, required to work outside and is subject to all weather conditions. Proper clothing is provided
- Ability to read and understand information on a computer terminal
- Ability to move luggage from cars to rooms and vice versa throughout an eight-hour shift
- Ability to effectively and efficiently move around the work area
- Knowledge of bell desk and door operations
18
Bell Attendant Resume Examples & Samples
- Greet incoming guest and assist with luggage from the curb to the rooms
- Handle short term storage of guest luggage
- Hail Taxis
- Make dinner reservations
- Good guest service skills
- Previous customer service position
- High School diploma, GED, or currently attending High School
19
Valet / Bell Attendant Resume Examples & Samples
- Available to work one or more of the following shifts: early mornings, mid-days, afternoons, and/or evenings
- Flexible to work weekends, holidays, and special events
- Must have excellent communication, interpersonal, and professional presentation skills
20
Valet / Bell Attendant Resume Examples & Samples
- United States driver's license; driving record in good standing
- Must be able to drive manual transmission vehicles
- The ability to stand during an entire work shift
- The ability to pull luggage carts with weight of up to 200 pounds. Cart may be pulled up to the length of a full city block. Also, the ability to lift boxes of up to 100 pounds and carries them for up to 15 feet
- An innate ability to communicate one-on-one with guests and provide intuitive service
21
Bell Attendant Resume Examples & Samples
- Must have physical stamina to lift moderate amounts of weight: Push & Pull 50 lbs
- Bend and lift
- Familiar with Windows and iPod
22
Bell Attendant / Relief Bell Desk Team Leader Resume Examples & Samples
- Full New Zealand drivers license essential
- Must have a genuine PASSION for Hospitality
- Ability to work well in a busy environment
- Physically fit and able to lift up to 30kg
- Exceptional grooming and articulate in communication
- Previous experience in a 5 star hotel and Opera knowledge desirable
- Be a skilled negotiator to resolve a range of guest and employee concerns
- Welcome all guests and visitors with charismatic warmth, creating an atmosphere woven around real conviviality
- Provide our guests with valuable insider information about tourist attractions, and restaurants
- Display a keen eye for detail
- Up selling our hotel products and services
- Valet Park cars
23
Bell Attendant Resume Examples & Samples
- Drive and park guest vehicles to/from hotel garage as needed by guests
- Escort guests to rooms upon request
- Deliver messages and packages to the room
- Provide information, maps, and directions as necessary
24
Bell Attendant Resume Examples & Samples
- Retrieves guest items from cars, busses, vans and carts. Grasps, lifts, carries, and/or loads luggage and packages onto a bell cart to transport items throughout hotel to designated room. Navigates bellcart through public areas, guest room corridors, and to elevators
- Escorts customers to accommodations. Visually inspects room. Notifies appropriate departments of any deficiencies. Points out room features and directory for reference
- Listens and responds to guest inquiries using a positive, clear speaking voice. Answers
- Read and match luggage tags, write claim tickets and detach portion to give to guest
- Organizes and store luggage as necessary in a designated area
- Pick up and deliver guest laundry to and from guest
- Deliver morning newspapers, retrieve mail, packages, faxes, etc for guests
- Deliver amenity orders accordingly
- Clean and polish carts and other equipment used in the department
- Greets customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies
- Ability to understand and follow written and or verbal instructions
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information
- Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists
- Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage up to 100 lbs. continuously throughout shift
- Ability to stand, walk and/or sit and continuously perform essential job functions
25
Bell Attendant Resume Examples & Samples
- Accurately transports guests’ luggage to the assigned room following completion of the registration process
- Picks up guests’ luggage upon departure and transports to proper form of transportation, or delivers for storage
- Provides fast and flawless guest service by providing guests with information regarding Hotel/Casino amenities, special events, and travel directions
- Assists guests with room changes and maintains room key security
- Actively participates in maintaining a spotless and safe working environment
- Completes required room slip information and submits/forwards to the appropriate personnel
- Follows and ensures compliance with all established safety and security guidelines
- Must have the ability to lift/move up to 100 pounds assisted and possess the mobility and dexterity required to meet the demands incumbent to this position
- Must possess good computer skills
- Strong customer service skills (friendly, outgoing etc.)
- Must be able to stand/walk 100% of shift
- Ability to maintain a high level of energy
- Ability to communicate written and verbal information effectively
- Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off
- Previous experience as a Bell Person/Doorman preferred
26
Bell Attendant Resume Examples & Samples
- · Refined verbal communication skills
- · Good problem solving ability
- · Ability to tolerate moderate amounts of walking
- · Candidate must have open availability including weekends, holidays, and early morning
- · Must be able to stand on feet for long periods of time, and be able to lift, push and carry moderate amounts of weight on a consistent basis
- · Professional appearance and demeanor
27
Bell Attendant Resume Examples & Samples
- Previous work experience in a similar fast-paced hotel operations environment
- Full Australian Driver’s license with the ability to operate both manual and automatic vehicles
- Exceptional interpersonal and communication skills (with advanced proficiency of the English Language) along with the ability to confidently interact with guests via the telephone, email and in person
- Excellent time management skills with a strong ability to multi-task
- Superior customer service skills along with excellent service resolution skills
- The capability of working both autonomously and as part of a team
- The ability to work well under pressure and possess a great attention to detail
- The flexibility to work on a rotating 24/7 roster, including public holidays
28
Bell Attendant Resume Examples & Samples
- Refined verbal communication and organizational skills
- Must have physical stamina to lift moderate amounts of weight (50 lbs)
- Candidate should have computer knowledge
- Must be available to work weekends, evenings and holidays
- Potential start date of March 1, 2017
29
Bell Attendant Resume Examples & Samples
- Arrange to park any guest vehicles requesting valet parking in a safe and prompt manner as well as retrieve vehicles upon guest request
- Greet guests and escort them to their rooms. Deliver luggage to room upon check-in and pick up luggage from room upon departure, moving the luggage to storage in the Front Dive. Maintain proper records of deliveries and pick-ups
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve guest complaints, assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions etc
- Greet all guests passing through the lobby and offer them assistance
30
Bell Attendant Resume Examples & Samples
- Previous customer service experience with high-volume customer interaction required, preferably in the service industry
- Knowledge of Denver area and attractions preferred
- Must be able to stand on feet for long periods of time, and be able to lift, push and carry moderate amounts of weight on a consistent basis
31
Bell Attendant Resume Examples & Samples
- Transports guest luggage to and from guests’ rooms
- Informs guests of emergency procedures and operation of amenities in guest room
- Ensures that all aspects of bus group luggage arrival and departure is handled efficiently
- Ensures guests are assisted in a quick and friendly fashion
- Stores and retrieves packages for guests
- Provide a professional rooming standard to our guests that include but not limited to food & beverage outlet operational hours, events schedules, locations of different hotel amenities such as ice machines and vending areas
- Offer guest ice buckets filled after dropping off luggage
- Ability to lift up to 65 pounds throughout an eight-hour shift
- Ability to communicate effectively with customers, as well as coworkers
32
Bell Attendant Resume Examples & Samples
- Greets all guests entering and leaving the hotel entrance, using the appropriate salutation
- Assists guests arriving at the hotel entrance by car, opening the door(s) of the vehicle, and when necessary, assisting the guests to alight
- Co-ordinates with the bell staff in order to have luggage/parcels removed from vehicles of guests arriving at the hotel entrance and to arrange for their delivery
- Hails taxis for guests, using the hotel’s designated taxi company. Assist the guests by opening the taxi door(s) and helping them to be seated
- Assists guests with general enquiries about the hotel, its’ facilities, events and functions taking place and about Abu Dhabi and the surrounding areas
- Must be lead by example by demonstrating the Hallmarks and guiding principles in their role continuously
- Must be able to perform Any other duties as may reasonably be requested by the management
- Always have a smiling, helpful and friendly attitude towards colleagues and guests alike and provide a courteous and professional service at all times
- Assist guests on the main porch by opening and closing car doors and being present to assist guests
- Assist guests with loading & unloading of luggage as well as delivering it to and collecting it from the guest’s room ensuring that no damage is being done to any piece of luggage
- Deliver any faxes, messages, parcels, mail, newspapers, etc. to guest rooms in a timely manner and always verifying the guest’s name and room number
- Maintain a high level of knowledge about Hotel’s facilities and services as well as Abu Dhabi and other Jumeirah properties to be equipped to answer guest enquiries and questions
- Record any guest deliveries on the appropriate form
- Record any luggage deliveries and storages accurately on the correct form
- Issue luggage tags to the guests correctly
- Maintain a record of the car/taxi number plate for departing guests
- Store guest’s luggage according to the hotel’s Step by Steps
- Coordinate with Housekeeping to keep the Lobby clean at all times
- Page guests on the hotel premises using the proper paging board
- Always greet the guest with a smile and where possible address them by name
- Assist guests with directions within the hotel (i.e. guide them to their room, a restaurant etc.)
- To transport the guest’s luggage to their room in an efficient and courteous manner ensuring no damage is caused to the luggage or contents
33
Seasonal Bell Attendant Resume Examples & Samples
- Greet incoming guests. Escort them to their rooms inspecting rooms to ensure they are adequately stocked, orderly, and comfortable. Explain the operation of the room features, such as lock, ventilation systems, televisions and phones
- Receive and mark baggage, transfer luggage, packages to and from rooms, loading areas or vehicles by hand or using baggage carts
- Assist physically challenged travelers and other guests with special needs
- On call for front desk agent needs and requests pertaining to guest situations. Deliver packages, messages and run errand for guest
- Maintain clean lobbies or entrance areas for travelers and guests, gather and empty trash, clean windows, glass partitions and mirrors. Keep restrooms serviced, stocked and cleaned on an hourly routine
- Keep outside area of Lodge clean: Sweep, Pick up trash, empty trash and empty cigarette receptacles
- Stock supplies and keeping work area clean and safe
- Shampoo, Steam clean, strip, seal polish or finish floors
- Move heavy furniture, equipment or supplies either manually or by using a hand truck. Drive vans, or other vehicles required to perform job duties
- Notify managers concerning the need for repairs or unsafe conditions
- Spray insecticides or fumigants to prevent insect or rodents
- Other duties as assigned by Managers and Supervisors
34
Bell Attendant Resume Examples & Samples
- Flexible schedule including evenings, overnights, weekends, and holidays
- Must have physical stamina to lift moderate amounts of weight. (Up to 50lbs)
- Ability to push and pull heavy amounts of weight. (Up to 100lbs)
35
Bell Attendant / Hotel Ambassador Resume Examples & Samples
- Provide property knowledge and information about the area
- Work directly with the front desk in managing room control
- Check in and deliver guest laundry
- Load/Unload luggage on busses and guest cars
- Assist in keeping hotel lobby and work areas clean
36
Bell Attendant Resume Examples & Samples
- Responsible for maintaining the Wynn standards of service with guests and coworkers at all times
- Responsible for delivering and maintaining the Forbes 5-Star level of service
- Responsible for interacting with our guests
- Responsible for greeting and assisting guests in a timely manner
- Responsible for escorting/delivering luggage up to the guest room
- Ensures the Wynn standards of cleanliness and appearance for all areas
- Works with safety as a priority, and follows department and company safety standards
- Knows and adheres to company and department policies and procedures, embraces company and department culture and takes pride in the resort and amenities
- Understands and is well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests
- Attends required training classes and incorporates new standards, service knowledge and safety into daily work practices
- Looks for opportunities to assist peers, guests, other departments or leaders at all times
- Solution oriented, stays on task and promotes teamwork
- Awareness of guest experience at all times, smiles and makes eye contact and communicates professionally
37
Overnight Bell Attendant Resume Examples & Samples
- Greet guests and escort them to their rooms
- Deliver luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive
- Greet all guest passing through lobby and offers them assistance
- Perform shoeshine service; picking up shoes from guest room, cleaning and polishing them and returning them to the guest
38
Bell Attendant Resume Examples & Samples
- Greet guests and offer luggage assistance as needed: including check in, check out, and room moves. Promptly greet guests in a friendly and professional manner. Deliver messages, luggage, packages, flowers, cribs, highchairs, shower chairs, newspapers, and ice or run errands as required to exceed guest expectations. Answer questions pertaining to amenities, services, policies, attractions, dining, entertainment, directions etc. Coordinate transportation needs for owners and guests. Keep main entrance, lobby and porte-cochere clean and free of trash or other debris. Maintain luggage carts to ensure they are in working order. Track bell cart inventory. (55% time)
- Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (15% time)
- Build a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)
- Ability to read, write and comprehend routine instructions furnished in written, oral or diagrammatic form, short correspondence and memos
- Ability to work outside in extreme weather conditions, adapt to changes in external environment and organization
- Ability to see and hear accurately in both day and night time conditions
- Ability to comprehend numerous policies, procedures, concepts and to be able to respond using discretion and interpretive judgment based on general and specific policies
- Ability to retain knowledge, information and directions on an ongoing basis and communicate effectively with others
- Ability to react according to SOP in emergency situations
- Knowledge of the geography of the site to which assigned
- Skill in operating portable radio devices
- Be an effective team member and display courteous telephone and radio manners
- Ability to maintain professional composure when dealing with unusual circumstances
- N/A
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Valet / Bell Attendant Resume Examples & Samples
- Ensure that standards are maintained at a superior level on a daily basis
- Transport guest luggage from the point of arrival at the hotel to their assigned room
- Transport guest luggage from current room to reassigned room for room changes
- Transport guest luggage from their room to the point of departure from the hotel
- Assist in locating guest's lost luggage
- Correctly tag, store and retrieve luggage from holding room
- Identify and explain hotel facilities and features to guests while escorting them to their room
- Identify fire exit closest to guest's room and explain safety features of assigned room
- Demonstrate use of room key to guests
- Place guest luggage inside room
- Identify and explain guest room features to include use of
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Bell Attendant Resume Examples & Samples
- Ensure all administrative duties such as transport logs and shift checklists are completed on a daily basis
- Greet guests in a pleasant manner, open car doors and entrance doors for arriving/departing guests
- Delivers flowers, packages and welcome amenities to guest rooms in a timely manner
- Receives inbound packages and shipments and coordinates the delivery of outbound packages for guests and associates
- Load and unload luggage carts and assist guest with tagging, storing and retrieving luggage
- Escort guests to rooms and familiarize them with hotel services and amenities (hours of outlets, pool, exercise room, etc)
- Explain features of the room including the operation of radio, television, in-room movie service, etc
- Communicate the hotel layout and surrounding attractions, destinations and directions to guest of the hotel
- Maintain and coordinate the efficient operations of the hotel’s van service
- Knowledge of all emergency procedures and the ability to assist and/or respond accordingly
- Collect, polish and deliver shoes for the hotel’s show shine service (if applicable)
- Collect and deliver laundry/dry cleaning for the guests on a daily basis
- Ability to interpret and perform basic computer and PMS system functions
- Lift up to 60 pounds throughout the day
- Push / pull up to 120 pounds
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Bell Attendant Resume Examples & Samples
- Greet and welcome all hotel guests; assist hotel guests with their luggage and belongings; "room/check-in" guests following all SLS standards; provide guests with accurate directions to area attractions; have knowledge of daily hotel events and complete off-property runs for guests as requested meeting all establish service standards
- Utilize a telecommunication device such as a smart phone for communicating with various departments, and to convey information and ideas clearly to guests and other employees
- Evaluate and select among alternative courses of action quickly and accurately
- Show initiative in job performance, including anticipating what needs to be done before it becomes necessity
- Maintain composure and objectivity under pressure
- Be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
- Be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
- Maintain a clean work area
- Assist the Concierge desk during times of high-volume
- Deliver of parcels, packages, faxes and messages to guest rooms
- Perform duties of Door Attendants as needed; such as assisting with traffic flow during times of high volume and assisting guests with doors and luggage on the front drive in the absence of a Door Attendant
- Perform other duties as required by management
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Bell Attendant / Valet Attendant Resume Examples & Samples
- 1-2 years previous Bell or Valet experience in a hotel/resort
- Must be able to stand/walk/run for eight-hour shift
- Flexible schedule required for AM and PM shifts
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Bell Attendant Resume Examples & Samples
- Two years of college education preferred
- Class C Driver’s License
- Good Driving Record Experience in the service industry preferably in the hospitality industry
- Service orientation, communication and analytical abilities
- Ability to solve problems
- Maintain proper control of all guests’ keys
- Open car doors and Resort doors for all guests
- Maintain cleanliness of the porte cochere, and parking lot areas
- Give directions to area sites
- Securing taxis, and other transportation for guests
- Be knowledgeable of emergency procedures
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Bell Attendant Resume Examples & Samples
- Ability to tolerate moderate amounts of walking and standing
- Must be able to work Memorial day weekend through Labor Day Weekend
- Able to work morning/nights also weekends and holidays
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Bell Attendant Resume Examples & Samples
- To assist guest with any queries, to ensure smooth luggage handling
- To deal with any mail and package deliveries
- To read and communicate any written correspondence on a daily basis and ensure proper handovers are carried out
- To co-ordinate the delivery and the collection of luggage to and from the guest suites
- To arrange transportation as requested by the guests, ensuring that (where applicable) charges are correctly raised and charged by the reception desk
- To arrange sightseeing tours and excursions as requested by the guests ensuring that charges are correctly raised and passed on to the reception desk for posting
- To book, reconfirm and amend airline tickets as requested by the guests
- To ensure that all buggies are cleaned and well maintained
- To man the telephone switchboard in the absence of the telephone operator
- To valet park cars, ensuring the smooth flow of the traffic on the porch
- To collect all suite keys on departure together with the luggage
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Bell Attendant, Concierge Resume Examples & Samples
- To strive to please the guests and sell the in-house services
- To unload luggage in cars and taxis of incoming guests
- To greet the guest and direct them to the Desk Reception
- To transport the guest’s luggage to his room in an efficient and courteous manner ensuring no damage is caused to the luggage
- To deliver fax, messages, mails and parcels within the hotel premises promptly
- To load luggage in cars and taxis for departing guests ensuring a polite manner and a courteous farewell
- To maintain a record of the car/taxi number plate for departing guests
- To maintain an accurate record of check-in and checkout guests
- To keep the main door and ashtrays immaculately clean at all times
- To deliver the morning newspapers in the rooms
- To supervise traffic and the parking of vehicles at the main entrance
- To ensure that the car park and main entrance is clean and tidy and that the hotel's driveway is free of traffic
- To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety
- At least 1 year experience in a similar position or completed cross training
- Customer service experience in a five star environment in Front Office
- Experience in handling guest complaint
- Ability to handle heavy luggage
- Good knowledge about UAE localities
- At least high school graduate
- Good English communication skills
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Bell Attendant Resume Examples & Samples
- The ability to escort arriving guests to their room, handling their luggage with care and efficiency and presenting the in-room orientation. The ability to handle a guest room change request
- The ability to assist departing guests with luggage, transportation requirements, etc
- The ability to store and retrieve guests luggage and belongings
- The ability to answer telephones, deliver messages, packages, flowers, etc. to their guest rooms
- The ability to help maintain a high standard of cleanliness in the lobby, at the Concierge Desk, the front entrance and the luggage storage areas
- The ability to keep the Concierge well-informed as to any guest problems, special requests, complaints, etc. The ability to maneuver luggage carts, heavy and awkward crates around the hotel
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Bell Attendant Resume Examples & Samples
- Various shifts available butMUST be available to work the weekday and weekend Graveyard shifts
- Must possess refined and professional verbal communication skills
- Must have valid BC Driver's License
- Must have a clean and most recent Driver's Abstract record
- Good knowledge of the city is considered an asset
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Bell Attendant Resume Examples & Samples
- Must have physical stamina to lift, carry, push and pull moderate amounts of weight
- Flexible schedule required to work all shifts including, but not limited to, days, nights, weekends and holidays
- Hotel experience a plus
