Banquets Resume Samples

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E Grant

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Grant

44423 Leonard Throughway

Chicago

+1 (555) 633 2122

44423 Leonard Throughway

Chicago

Phone

p +1 (555) 633 2122

Experience Experience

Detroit, MI

Assistant Director, Banquets

Detroit, MI

Quitzon, Marvin and Mueller

Detroit, MI

Assistant Director, Banquets

Lead and develop managers in career development and progression
Perform other functions as assigned by the Director of Banquet or Assistant Director of F&B
Provide follow up and coaching to ensure managers exceed expectations
Ensure standards of performance management are followed
Complete Manager performance reviews
Liaise with the Conference Services/Catering Department to ensure that a common vision in direction is further developed, shared, and maintained
Assist with the Recruitment and Training for the Banquet Department

New York, NY

Assistant Director of Banquets

New York, NY

Boehm-Bernier

New York, NY

Assistant Director of Banquets

BEO setup and execution in compliance with Four Seasons service standards
Provide direction and manage all aspects of the banquet department in all capacities thereby ensuring top efficiency and high guest satisfaction
Responsible for functions of all banquet and setup staff, facility, and costs to ensure maximum departmental profit is achieved
Coordinate and supervise the preparation, presentation, buffet setups, layouts and service of food and beverage products to ensure highest quality at all times
Attend pre and post conferences
Responsible for reading and distributing information from group resumes
Monitor the performance of the banquet and setup department through verification and analysis of customer satisfaction systems

present

Phoenix, AZ

Director of Banquets

Phoenix, AZ

Baumbach Group

present

Phoenix, AZ

Director of Banquets

present

Supervise the work of banquet management and captains, and observe the performance of hourly service personnel
Assist the assistant banquet manager and captains on running functions
Proactively analyzes, develops, and revamps internal processes to create new ways of providing unique and innovative services ideas and incentives
Performs interfacing of department and self with other departments of the hotel to ensure a harmonious working relationship
Establishes, evaluates, and enforces performance standards
Responsible for developing a management team to oversee daily catering operations
Create year-over-year improvement in associate satisfaction scores throughout the department

Education Education

Bachelor’s Degree in Service

University of Washington

Bachelor’s Degree in Service

Skills Skills

Ability to multitask, work in a fast paced environment and have a high level attention to detail
Excellent interpersonal, listening and communication skills to include the ability to read, write, speak, and understand the English Language
Ability to stand and walk for long periods of time while touring food and beverage outlets. Ability to sit and perform tasks in an office atmosphere
Ability to access and accurately input information using a moderately complex system when applicable
Strong food and beverage knowledge
Knowledge of appropriate table settings and service ware
Knowledge of all applicable federal, state and local health and safety regulations
Comprehensive knowledge of the English language. Ability to read Event Orders and effectively communicate with guests and employees
Strong guest engagement skills to effectively develop guest rapport and achieve strong guest comment card scores consistently above benchmark
Comprehensive knowledge of the Japanese/English language. Ability to read Event Orders and effectively communicate with guests and employees

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Banquets Supervisor Resume Examples & Samples

Provides prompt, accurate, professional and friendly food and beverage, setup and conference services to hotel and conference guests. Maintains strict Heavenly Banquets and Events standards
Performs conference setups daily operations including setting conference rooms, posting signs, refreshes, teardowns, vacuuming, and assorted cleaning. Assists coworkers internally and externally, resort-wide
Maintains linen and inventories to par levels. Maintains equipment and keeps at par levels
Maintains all work areas in a neat and orderly manner at all times. Checks banquet area before, during and after shift for proper set & cleanliness. Follows established checklists for opening & closing duties, responsible for security of meeting rooms
Greets all guests in a courteous and professional manner. Handles multiple guests efficiently. Follows established Brand Standards for banquet setups. Ensures all BEO's are followed and serviced in a timely manner
Follows all appropriate regulations for Food Service, Safety & Sanitation, MSDS, TIPS ( alcohol service ), Fire, Equipment, Chemical Management
High School/GED
Must be able to move heavy banquet equipment and furniture for long periods of time
May be required to work extended hours/split shifts/back to back shifts/6-7 days per week if needed. May be required to work outdoors in adverse weather
Interview in-person with hiring manager - strongly preferred
Must have clean driving record and pass motor vehicle background check
Minimum 1 year in a food and beverage service/setup position with Conference/Banquet/High Volume experience - Preferred
Hospitality background - Preferred

Server Banquets Resume Examples & Samples

Provide superior service to our customers at all times, while following The Resort’s etiquette guidelines
Set up tables, buffets and work station with special attention given to décor, accuracy and efficiency
Read side-work and Banquet Event Order and listen to pre-shift meeting. Ensure that all information and expectations for shift are clear
Keep work area neat, clean and free of any safety hazards
Report service needs, special guest needs or problems to supervisor
Maintain professionalism, friendliness and uncommon flexibility in all dealings with guests
Use proper discretion with service of alcoholic beverages, report any possible problems to manager, and determine when patrons should not be served additional drinks. Ensure that alcoholic beverages are not served to underage customers
Clean and clear tables. Clean and maintain service stations and other work areas
Basic education (high school) desirable, plus one year of relevant experience or a combination of education and experience form which comparable knowledge and skills are acquired. Previous food service experience desirable
Knowledge of fine food and beverage, to include preparation, presentation and service
Basic wine, sprit and beer knowledge and understanding of UDABC laws

Banquets Manager Resume Examples & Samples

Hire, schedule, and train all banquet staff. Monitor staff performance. Define performance requirements and develop action plans for achievement of goals
Verbally communicate, in a calm, positive demeanor, during the course of the function with the kitchen, service, beverage, conference services and engineering staffs, as well as the guest host to ensure timely execution of events, quality service and adherence to all applicable federal, state, local safety and health regulations and corporate standards
Enter billing information via a computerized or manual system in order to generate a guest check
Attends meetings such as BEO, F&B, P&L and menu meetings
Take monthly inventory of all liquor and select foods
Minimum 2 years of Banquet Experience - required
Minimum 1 Year of Supervising Experience - required
TIPS Certified or available within 30 days of hired date- required
PeopleSoft - preferred

Banquets Manager Resume Examples & Samples

Verbally communicate, in a calm and positive demeanor, during the course of the function with the kitchen, service, beverage, conference services, and engineering staffs, as well as the guest host to ensure timely execution of events, quality service, and adherence to all applicable federal, state, and local safety and health regulations and corporate standards
Process payroll, which includes calculating number of hours worked and gratuity distribution, every two weeks
Order supplies and linens from Purchasing for functions
Attend meetings such as BEO, F&B, P&L, and menu meetings
Post and distribute banquet event order sheets
Assist servers and captains with the execution of events according to the event order and Vail Resorts' brand standards
Check staff attendance according to schedules, and adjust/reassign server stations as necessary in order to provide quality service during functions
Effectively direct and motivate staff to ensure the smooth and efficient operations of the Banquet department
TIPS Certified or available within 30 days of hired date - required
PeopleSoft knowledge and experience - preferred

Banquets Set-up Resume Examples & Samples

Keep work area neat, clean, and free of any safety hazards
Report service needs, special guest needs, or problems to supervisor
Use proper discretion with service of alcoholic beverages, report any possible problems to manager, and determine when patrons should not be served additional drinks; ensure that alcoholic beverages are not served to underage customers
High School diploma/GED – required
At least one year of relevant experience – preferred
Ability to deal with customers courteously and efficiently, including ability to be polite but authoritative with all patrons – required
Knowledge of fine foods and beverages – preferred
Basic wine, sprit, and beer knowledge; understanding of UDABC laws – required
Food handlers and Beverage Service permits or ability to obtain them – required

Assistant Manager of Banquets Resume Examples & Samples

Inspect all meeting room sets and banquet functions for quality and correctness
Have a thorough knowledge of all aspects of departmental duties and procedures
Understands and maintains set standards: organization, time management, cleanliness, dress codes, punctuality in regards to paperwork, meetings, deadlines and returning phone calls
Ability to receive direction and act upon it
Interview, train, review and supervise employees to set banquet standards
Have a thorough knowledge of all types of food functions; buffet, table service and coffee break standards
Maintain accurate payroll records and ensure that all employees, including out of department help, are paid correctly
Will work in united direction with GM, Chef, Steward, captains, service staff, inspectors, houseman and culinary staff in regards to operations and standards
Consistently motivates and schedules self and staff to achieve higher levels of knowledge and performance through external training classes
Offers assistance to other Keystone Hospitality Banquet operations as needed. Assistance can be administrative, covering shifts or participating in site visits
Responsible for ordering and receiving all supplies necessary for outlet operation
Constantly refines outlet systems and techniques
Assists management team with strategic planning regarding financial planning, menu development, cost control and positioning of outlet

Director of Banquets Resume Examples & Samples

To ensure compliance with policies, procedures, guidelines and standards in maintaining effective customer support and meeting financial goals and budget
Assist in developing realistic and accurate operation forecasts while directing the purchasing, receiving, storing and preparing of food and other related products
Seeks opportunities to implement new products and services to support Base Business Growth and client retention
Must be able to manage a team, providing on-going training opportunities to enhance each Catering Manager's customer relationship skills and Catering development, and to create a positive working environment
A minimum of 5 years industry & management experience is required
Ability to manage in a fast-paced, diverse environment with focus on client and customer service, entrepreneurship and building and growing a strong business is essential

Cook-banquets Bakery Resume Examples & Samples

Combines all standard mixes/ingredients for various preparation (cakes, pies, cookies, bread)
Finishes all cakes, pastries, desserts and trays for proper presentation
Prepares all mousses, butter creams and fillings
Must have a High school diploma or equivalent vocational training certificate and basic reading, writing and mathematical skills

Server Banquets Resume Examples & Samples

Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests
Minimum one year fine dining food service or related work
Derive a sense of pride in work well done

Banquets Server Resume Examples & Samples

Maintain a clean and sanitary environment; ensure compliance with all local and state health codes
Assist in controlling food and beverage costs; enforce all security measures as outlined by hotel management; protect the assets of the company
Check with the Banquet Captain when coming on duty for specific instructions for the current function and section assignment
Unload trays in the service area, racking glassware, scraping plates, and separating silverware
Complete assigned breakdown and closing sidework
This position requires a minimum formal education of some high school and a minimum one year job-related experience preferred
Prior experience as a Restaurant or Banquet Food Server
Ability to work collaboratively and communicate effectively with team members at all levels of the organization

Banquets Set-up Attendant Resume Examples & Samples

Prepares all banquet space prior to events
Tears down all banquet space after events
Follows Banquet Event Orders with strong attention to detail
Maintains a strong knowledge of various types of set-up
Assists the banquet servers/captains with clearing of tables as needed
Assists the A/V team with setting up equipment
Assists with all set-up functions to include setting silverware, draping tables, folding napkins and arranging centerpieces/décor
Removes centerpieces/décor after events and stores appropriately
Removes soil linens and stores appropriately
Assists with transporting food/beverages to event location
Attends appropriate hotel/resort, division and department meetings
Maintains the cleanliness of banquet storage rooms
Assembles dance floors
Arranges buffets, stages and podiums
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Communicates all pertinent information to the banquets team
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to the on-duty supervisor
Follows through on lost and found procedures
Report any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken window panes, missing nuts or screws, etc.)
Remains alert, courteous and helpful to the guests and colleagues at all time
Strong preference for prior experience working in banquet set up is required, preferably in a high volume hotel, conference center or resort
Maintain sanitation procedures and organization of work area adhering to all OSHA and local health department regulations
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls. Must be able to lift up to 50 lbs. and work the majority of shift in a standing position. The employee frequently is required to talk or hear

Banquets Bartender Resume Examples & Samples

Ensures all customers have proper I.D. and are over 21 years of age
Performs duties in accordance with established company policies for drink size, recipe, and proper glassware
Mixes all orders for alcoholic beverages, using appropriate glassware / stemware
Maintains current knowledge of hotel culture, amenities, and services, events in the area, points of interest, and services in the area
Must have atleast 2 years of previous bartending experience
Must be able to be TIPS certified upon hiring
Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers in English

Assistant Director, Banquets Resume Examples & Samples

Lead and manage the Banquet department, ensuring all service standards are followed
Monitor all functions to ensure it maintains a first class and positive visual impact; including ambiance, décor and service delivery
Ensure accurate billing for each event is recorded
Respond to guest concerns and react quickly and professionally
Monitor all Banquet facilities for cleanliness, repair and maintenance, reporting any deficiencies as required
Attend regularly scheduled departmental meetings

Director, Banquets Resume Examples & Samples

Ensure all functions maintain a first class and positive visual impact; including ambiance, décor and service delivery
Follow the annual budget and administer it in a fiscally responsible manner
Assume responsibility for all banquet facilities, including cleanliness, repair and maintenance, reporting any deficiencies as required

Director of Banquets Resume Examples & Samples

Address guest concerns and react quickly and professionally
Train Supervisors in the absence of a trainer
Work closely with the Culinary and Stewarding team to ensure all banquetmeeting requirements are in place
Manage the departmental budget

Director of Banquets Resume Examples & Samples

Liaise and maintain excellent working relationship with the Events sales team
Develop and implement action items and provide support and guidance to Banquets team to achieve or exceed budgeted revenue and net operating income goals
Work closely with the Events management team, and have primary responsibility for the development of all Banquets operations
Oversee the development and implementation of Standard Operating & Service Procedures for Banquets
Ensure that labor and expense guidelines are adhered to in order to maintain budgeted expenses
Supervise and provide leadership to all Banquets personnel
Monitor industry trends, take appropriate action to maintain competitive and profitable operations
Organize and conduct department meetings on a regular basis
Initiate menu planning and preparation
Ensure compliance with all local liquor laws, and health and sanitation regulations and all other Food and Beverage related life/safety and other legal compliance in accordance with local laws
Ensure the training of department heads on SOP’s, report preparation, technical job tasks
Select, train and develop personnel within the department.Able to exercise hire, discipline, personnel performance reviews and termination of employment discretion within Morgans Hotel Group policies
Oversees all aspects of training and orientation for MHG/property specific Banquets Front of the House team
Reports and documents any observed or know safety hazards, conditions or unsafe practices and procedures to management immediately
Maintain high level of service and product quality with exceptional guest service satisfaction
Must possess excellent interpersonal, communicational and business skills, be guest service oriented, and be able to manage a diverse group of people
Must be able to maintain a flexible work schedule, including evenings, nights and weekends

Lit-f&b Front of House / Banquets Resume Examples & Samples

Understand the basic functions of various departments that play a key role in the divisions’ success
Takes into consideration any special request, dietary issues made by the guest
Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun! Experience. Previous experience passionately providing service to others. Excellent phone skills needed

Assistant Director of Banquets Resume Examples & Samples

BEO setup and execution in compliance with Four Seasons service standards
Banquet management experience preferred but not required
Strong food and beverage knowledge
Strong systems knowledge using Delphi, Micros, Hotsos, Avero, preferred but not required

Director of Banquets Resume Examples & Samples

Ability to be a clear thinker, analyze and resolve problems, exercise sound judgment
Ensure compliance to state and county liquor control laws
Ensure compliance to local and state health department requirements
Complete all paperwork and closing duties in accordance with departmental standards
Attend and participate in all scheduled departmental meetings
To follow all fire and work safety programs and SOP&#8217

Director of Banquets Resume Examples & Samples

Interviews, hires, trains, recommends performance evaluations, resolves problems, provides open communications, and ongoing staff development. Recommends performance improvement, discipline and/or termination when appropriate
Supervises the set-up of function rooms to include placement of linens, silver, china, and glassware according to event order specifications. Maintain and control banquet equipment inventory, including but not limited to china, cutlery, glassware, and linen. Visually inspect function rooms and equipment prior to functions for cleanliness, proper inventory, and set up
Performs daily walk-throughs in all function and store rooms to ensure full compliance with Department of Health regulations and brand standards
Leads and conducts Banquet Event Order (BEO) Meetings to ensure BEOs are clear prior to the event/function to ensure proper set-up and execution
Verbally communicates, in a calm, positive demeanor, during the course of the function with the kitchen, service, beverage, convention services, and engineering staff, as well as the guest host to ensure timely execution of events, quality service, and adherence to all applicable federal, state, local safety and health regulations and corporate standards
Supervises clean-up of function room and proper breakdown and storage of equipment, including maintaining and updating inventory
Enters billing information into point of sale/automated sales system in order to generate a final guest check. Processes payroll for each event which includes calculating number of hours worked and gratuity distribution
Effectively orders and maintains PAR for banquet beverage
Evaluates event outcomes to identify areas to achieve maximum profitability and over-all banquet event success to include controlling costs and quality of service
Checks staff attendance according to schedules, adjusts and reassigns server stations, as necessary, in order to provide quality service during functions
Complies with attendance rules and be available to work on a regular basis

Banquets Server Resume Examples & Samples

Provide a consistently high standard of service in an efficient and genuine manner as outlined in the banquet event order
Serve various types of functions including, but not limited to, plated, buffet, breakfast, working lunches, coffee breaks, dinner, receptions and banquet bartending when required
Ensure the effective implementation of and adherence to Delta’s Food & Beverage brand standards
Demonstrate knowledge or group/function and offerings for the event
Ensure a clean, safe and hazard-free work environment by maintaining the cleanliness of all heart and back of house areas
Work with our Audio Visual department to ensure proper working of A/V as per the banquet event order
Maintain a favourable working relationship with fellow colleagues in Banquets and the Kitchen, as well as with colleagues throughout the hotel/company
Deal with guest requests/concerns while maintaining poise and a positive resolution driven attitude
With customer safety always in mind, create a fun environment for customers
Experience working in a customer/food service role is an asset. Demonstrated exceptional guest/customer service skills with a passion for anticipating and exceeding guest expectations

Cook-banquets Resume Examples & Samples

Capable of producing a consistent product to meet and exceed guests' needs in a timely manner
On a daily basis must monitor food production, quality and consistency, staffing levels and department training
This person must be able to give direction in the hourly Sous' absence
At least 4 years of previous line and fine dining experience preferred
Able to work most stations of the kitchen

Director of Banquets Resume Examples & Samples

Direct and coordinate the activities of all assigned associates and departmental responsibilities
Maintain effective communication within and between departments to ensure guest expectations are exceeded
Control labor and costs, operating within budgetary and forecasted guidelines
Three or more years of banquet management experience preferred

Cook-banquets Resume Examples & Samples

Must be able to speak, read, write and understand the primary language(s) used in the Food & Beverage areas
Must be able to read, write and facilitate the communication process
Must know and follow all of the Fairmont Orchid’s Service Plus standards, “Our Mission”, “Our Promise”, and “Our Values”
Must be able to read, write, understand and adjust recipes according to business levels
Must be able to read, write and communicate in English to decipher Micros tickets, order requisitions, Banquet Event Orders and Preparation Lists
Must possess a working knowledge to emulsify cold or hot sauces/dressings
Must be able to perform certain knife skills, i.e. julienne, brunoise, medium dice, rough chop, chop herbs, Chiffonade, etc
Working Knowledge and be able to cook meat, fish and poultry to proper temperature
Must be able to perform a variety of cooking techniques to include poaching, proper blanching procedures, roast, stir fry, deep fry, bake, boil, simmer flat top, grill and in bulk preparation sauté and grill
Must be able to portion meats, fish from prefabricated product
Have a working knowledge of properly storing, rotating and maintaining products according to Servsafe standards. Maintain health department minimal standards in regards to food supply
Must be able to follow, communicate, and provide food service using Servsafe standards
Must be able to work any and all shifts
Must be able to prepare all meats, vegetables, seafood, & sauces
Must have product knowledge to identify and properly use most meats, seafood, vegetables, spices, oils, vinegars, extracts, wines, alcoholic beverages and exotic ingredients such as Foie Gras, Caviar, Truffles, Fennel Pollen, Rambuton, Dragon Fruit, and Kobe Beef to name a few
Must have the ability to lead, coach, and positively influence team members
Must be able to effectively communicate with external departments in a timely manner to support culinary functions
Must be able to independently create original recipes, do recipe and menu costing, and provide individual culinary service to meet guest requests
Must be knowledgeable in cooking styles, culinary regions, international cuisine, and industry trends to meet guest requests
Must be able to provide safe, healthy, individual cuisine to meet guests medical, allergy, lifestyle, and health concerns
Must posses wine knowledge to the extent that it can be used in the effective sales, pairing, and creation of culinary preparations

Assistant Banquets Manager Resume Examples & Samples

Ensuring the smooth operation of all allocated events held at the hotel
Preparation and planning with the banquets team to ensure event will run smoothly
Service delivery in liaison with the kitchen team, ensuring all timings and guest requests are met
Relief in the absence of Conference & Banqueting Manager, including responsibility for all managerial tasks
Facilitation of team training and development to manage consistency throughout all events

Banquets Cook Resume Examples & Samples

Properly portion all items on assigned station
Assist in prep work of vegetables and condiments as required for the next shift.Return all food items not used on next shift to designated storage areas, being sure to cover/date all perishables
Each associate is expected
Pushing, pulling, bending, stooping, upward reaching

Cook-banquets Resume Examples & Samples

Assist Chef, Sous Chefs and other department personnel as needed in execution of service
Skillfully and knowledgeably work each kitchen station
Effectively communicate with management, chefs and service staff in order to fulfill and address any issues or needs requested by guests and/or other employees
Follow all healthy and safety regulations
Able to read and execute BEO orders
Any additional tasks as assigned by management
Follow departmental standard operating policies and procedures
Working knowledge of equipment to include slicing machine, gas stoves, griddles, convection ovens, and combi ovens

Cook-banquets Resume Examples & Samples

1 year fine dining or hotel culinary previous experience
This position is primarily afternoon and evening but must have a flexible schedule including weekends and holidays
Must be able to obtain a food handlers certificate card with 30 days of hire

F&B Banquets Assistant mgr Resume Examples & Samples

Achievement of budgeted food sales, beverage sales and labour costs
Help in preparation of forecast and budget
Spanish, English and German communications skills is a must
Ability to stand for long periods of time and walk moderate distances
Experience in F&B banqueting and events

Director of Banquets Resume Examples & Samples

Ability to assist the hotel in reaching top box service scores on our Meeting Planner surveys. Ensure thorough communication and understanding with guests and other departments by reviewing Banquet Event Orders. Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications
Responsible for ensuring coordination and execution of all events with Culinary, Stewarding, Catering/CS, CS Floor and Beverage
Previous experience as a Director of Banquets, Event Services Manager/Assistant, Event Services Captain or Event Services Supervisor preferred

Banquets Housemen Resume Examples & Samples

Minimum one-year food service or related work
Requires a advanced knowledge of banquet service as well as events set up
Requires ability to operate computer equipment (Lotus Notes, Microsoft Office, Delphi) and other food & beverage computer systems
Requires strong communications skills: written and verbal
Individual must possess excellent motivational skills and must be an excellent Leader and Trainer

Director of Banquets Resume Examples & Samples

Hire, schedule, and train all banquet staff to include conducting roll call and monthly meetings, and illustrating the proper techniques and etiquette for American, French, and buffet and parade types of service. Monitor staff performance. Define performance requirements and develop action plans for achievement of goals
Supervise the set up of function rooms to include placement of linens, silver, china, and glassware according to event order specifications. Visually inspect function rooms and equipment prior to functions for cleanliness, proper inventory, and set up
Verbally communicate in a calm positive demeanor during the course of the function with the kitchen, service, beverage, conventions services, and engineering staff, as well as guest host. Ensure timely execution of events, quality of service, and adherence to all applicable federal, state, local safety and health regulations and corporate standards
Supervise clean up of function room and proper breakdown and storage of equipment
Enter billing information into micro system in order to generate a final guest check. Process payroll for each event which includes calculating number of hours worked and gratuity distribution
Liaison with Events team on all upcoming groups to insure event orders are produced in a timely fashion and Banquet function drawings are produced through Optimum Settings
Knowledge of all applicable federal, state and local health and safety regulations
Comprehensive knowledge of the English language. Ability to read Event Orders and effectively communicate with guests and employees
Ability to grasp, lift, carry or transport up to 40 pounds

Assistant Banquets Manager Resume Examples & Samples

Assist the Banquet Manager with administrative and operational support
Interview and train staff for key positions within all areas of responsibility to maintain a high level of service and professionalism
Oversee and review all staffing programs within area of responsibility, to ensure maximum guest satisfaction and stay with budgeted guidelines
Supervision of Banquets Administrative Assistant and all Banquet Captains and staff. Responsible for all operations of the Banquet Department
Previous experience in Banquet and Conference Services

Banquets Supervisor Resume Examples & Samples

Follow all Delta Food and Beverage Community Codes, Mission Statements and Core Values
Exceed the expectations of all guests (both internal and external) through empowerment and Delta’s Meeting Maestro incentives
Contributes to a healthy and safe work environment by reporting all safety hazards, following WHMIS and Fire Safety Training
Provide unique and creative ideas to enhance meetings & group experience
Assist and support the Conference Services Manager to provide excellent guest service
Communicate & execution of Banquet Event Orders with banquet severs
Supervise events and team members throughout service
Responsible for monthly inventory, consumption spreadsheet and banquet staff labour
Scheduling of banquet staff to correspond with banquet functions and manage labour for monthly forecast and budget
Set-up and co-ordination of banquet functions and maintain cleaning program of overall conference space
Ensuring accurate billing and posting of all banquet charges and gratuities
Ordering & monitoring of supplies, linen and products, including liquor
Assist in increasing F&B and Meeting room rental revenues
Post Secondary education in Hospitality /Hotel Management
Previous Supervisory experience in a food & beverage outlet or banquet operation is preferred
Must possess a valid Serving it Right Certificate – Licensee Level
Must have Food Safe certification
Thorough knowledge of all banquet functions
A professional, friendly manner and committed to providing exceptional guest service
Exceptional organizational & planning skills with the ability to prioritize and handle multiple tasks simultaneously
Strong communication and interpersonal skills are essential
Reliable and able to work varied shifts (days, evenings, overnights, weekends, and holidays)
Desire to work in an Excellence based environment
Interpersonal skills necessary to provide training, evaluation and communication to staff in a quality service environment
Ability to handle difficult situations effectively and to meet deadlines

Senior Event Cook-banquets Resume Examples & Samples

Ensure an elevated and seamless preparation of food for our customers, exceeding their expectations at every opportunity and/or meal period
Actively involved in the production, preparation and presentation of all food items in Banquet functions, ensuring all food is prepared as per Delta’s specified brand standards
Ownership of specific functions and menu items, while cooperating with and assisting fellow culinary associates to ensure a smooth and efficient operation
Assist the Executive Chef and Restaurant Sous Chef with creating new catering menu items
Maintain a favourable working relationship with fellow associates in Banquets and in the Kitchen, as well as with associates throughout the hotel/company
Must have Culinary Red Seal Trade Certification and current Food Safe Certification
Demonstrated experience working in a fast paced, high-volume Kitchen environment

Banquets Team Leader Resume Examples & Samples

Possess Event Operations experience in a 5 star environment, either a large convention hotel or convention centre in a similar supervisory or leadership role
A guest focus & effective complaint handling skills
Availability across 7 days and willing to work on a rotating roster
A current Responsible Service of Alcohol competency card

Director of Banquets Resume Examples & Samples

To provide leadership, direction, training and support for the Colleagues and leaders in the department
Completion of annual reviews, ongoing mentorship, and providing regular feedback to exceed performance goals
Ensures smooth and efficient functioning of the Banquet Department on a daily basis
Weekly, monthly, quarterly and annual objectives
Creative, cost-effective scheduling of the banquet Leadership Team, Captains, Banquet Servers, Coordinator, and Housepersons to minimize productivity to forecast and budget
Maintains open communication lines with Catering and Convention Services in order to promote teamwork and exceed guest service expectations
Maintains, enforces and enhances Fairmont Service Standards and Conference Services/F&B Core Standards
Proactively analyzes, develops, and revamps internal processes to create new ways of providing unique and innovative services ideas and incentives
Maintains a constructive, harmonious and communicative working relationship with all supporting departments
Ensures all financial reporting is maintained and accurate
Ensuring proper training of assistants
Maintains and enhances staff morale and promotes a positive team environment
Ensures departmental adherence to, and awareness of Health & Safety standards
Shares in the responsibility to achieve or exceed financial and guest satisfaction goals (average check, payroll, beverage revenue, JD Power etc) for the department
Active interaction with guests and conveners on an ongoing basis
Assumes responsibility for all equipment, inventories, supplies, furniture and fixtures assigned to the Banquet Department and in addition scheduled cleaning of all banquet equipment during slow times – with reports generated to monitor completion
Responsible for recruitment and training of new employees and maintains appropriate staffing levels at all times by liaising with the Human Resources Department
Ensuring all union guidelines are followed with regard to seniority and the existing union agreement
Establishes, evaluates, and enforces performance standards
Responsible for the timely, precise and expert execution of all banquets functions
Attends Operations meetings, pre-convention meetings and other departmental meetings as required
All other related responsibilities and duties
Post Secondary Degree in Hospitality or Food and Beverage Management is an asset
Minimum five (5) years experience in Food and Beverage Management including a minimum of three years in a Banquet Manager or Assistant Banquet Manager setting
Highly organized individual with the ability to multi-task
Ability to delegate tasks to team members and ensure their completion with a strict adherence to deadlines
Must possess strong, proven leadership qualities and management skills
Must have proven staff scheduling skills
Ability to recognize and correct guest service issues through an established presence on the Banquet floor
Management/Leadership courses an asset
Working knowledge of Micros, Timesaver, Excel, PowerPoint, Microsoft Word
Fluent in both official languages an asset

Stage Vente Banquets H/F Resume Examples & Samples

Organisé et méthodique
Savoir-faire commercial
Aisance relationnelle
Excellente capacité de négociation
Autonomie
Dynamisme

Assistant Director of Banquets Resume Examples & Samples

Provide direction and manage all aspects of the banquet department in all capacities thereby ensuring top efficiency and high guest satisfaction
Responsible for arranging all food and beverage details for all functions, including linens, table setups, and decorations
Coordinate and supervise the preparation, presentation, buffet setups, layouts and service of food and beverage products to ensure highest quality at all times
Attend pre and post conferences
Scheduling, employee orientation, performance appraisal, coaching, and counseling. Consults with Food & Beverage department heads and Human Resources, as appropriate in performing above duties
Coordinate functions and activities with other department heads as appropriate
Implement a daily, weekly and monthly checklist for the catering department. Ensure follow up to attain maximum quality and efficiency
Keep aware of trends, systems, practices and equipment in food and beverage through trade literature and actual visits
Monitor employee hours and fully responsible for payroll control
Ensure that all BEO’s and paperwork have been completed properly
Ensure proper billing to guest folios and master accounts
Daily inspection of meeting rooms for physical appearance and maintenance needs, forward maintenance/cleaning requests to appropriate departments, follow up to ensure completion
Adhere to all Sonesta Safety and Sanitation Guidelines
Attend weekly catering meetings
May be required to work nights, weekends and holidays

Director of Banquets Resume Examples & Samples

Ability to teach, lead and coach our Banquet team to successful achieve five star and five diamond level service consistently
Excellent cost management skills to meet Banquet outlet budget monthly
Innovative style to drive creativity and innovation in Banquet setup and guest experience
College degree preferred but not required

Intercontinental Director of Banquets Resume Examples & Samples

Maintains effective communications within and between departments to ensure proper servicing of guests expectations
Conducts monthly departmental meetings. Attends F&B, BEO, Special Events, Quality, and Dept. Head meetings
Maintains adequate inventories of banquet and beverage service supplies to meet the needs of the hotel and the guest
Ensures good safety

Director of Banquets Resume Examples & Samples

Ensures the highest quality of food, beverage, and service related to all banquet areas
Directs and coordinates the activities of all assigned personnel and departmental responsibilities. Responsible for training standards throughout department
Ensures the coordination of banquet service needs with food production
Responds to individual guest needs as they occur
Implements and supports hotel operation policies and procedures while working within union contract guidelines
Maintains fair wage and salary administration in the department in accordance with policy
Maintains positive employee relations in a supportive environment
Must possess basic mathematical skills and have the ability to use a calculator to prepare moderately complex calculations without error such as determining average covers. Strong familiarization with food and beverage financial systems and controls
Ability to access and accurately input information using a moderately complex system when applicable
High school diploma required, 4 year degree in Hospitality related field preferred
Pleasant and courteous manner essential

Director of Banquets Resume Examples & Samples

Ensure compliance with requisition procedures
Coordinate all banquet related food and beverage requirements with the appropriate departments
Oversee banquet set-up assignments
Ensure inspection of all banquet areas for cleanliness and maintenance on a regular basis
Conduct menu classes and line-ups for all functions
Supervise the work of banquet management and captains, and observe the performance of hourly service personnel
Attend all hotel required meetings and trainings

Director of Banquets Resume Examples & Samples

Oversees the operation of the Banquets department to include captains, servers, bartenders and set-up team
Lead recruiting, selecting and retaining a quality banquets and banquet set-up staff
Promote harmonious associate relations through effective supervisory practices
Maintains the highest quality of service related to all banquet service
Maintains a high quality image of all meeting spaces through effective housekeeping, maintenance, and sanitation in the area of responsibility
Performs interfacing of department and self with other departments of the hotel to ensure a harmonious working relationship
Attend all Food and Beverage, EO, Safety, and Department Head meetings
Ensure regular departmental meetings are being held
Instill a working knowledge and train Marcus Hotels and Resorts policies and procedures and Marriott Standards
High School Diploma required, advanced degree in hospitality related field preferred
Dependable and reliable to meet the demands of a 24 hour operation with flexibility to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure
Ability to stand and move throughout continuously to perform essential job functions
Meet deadlines for assignments and projects
Ability to obtain and maintain an active Responsible Beverage Service certification, ServSafe Training Certification as well as any additional training / certification requirements per Marcus Hotels & Resorts and the Marriott

House Attendant Banquets Resume Examples & Samples

Set-up, breakdown, and clean tables, chairs, buffets, skirting, and props as specified by the banquet event order
Stock linen, china, silver and glassware and supplies for service ensuring that in good condition
Maintain cleanliness and condition of all banquet function space according to maintenance programs and plans
Retrieve meeting materials, props, crates, and boxes from the hotel’s receiving area and store them safely and securely
Desired Qualifications and Skills
Minimum one year food service or related work preferred

Cook IV Banquets Casual Resume Examples & Samples

Prepares all food items according to standard recipes or, as otherwise specified by supervisor, to ensure consistency of product to the guest; requires transportation of heavy food products
Checks and controls the proper storage of product, especially on all fresh produce, checking on portion control, to maintain quality product
Keeps all refrigeration, storage, and working areas clean, working condition in order to comply with Health Department regulations
Visually inspects, selects and uses only the freshest fruits, vegetables, meats and other food products of the highest standard in the preparation of all menu items. Reads and employs math skills for following recipes. Prepares requisition for supplies and food items for production in workstation
Sufficient manual dexterity of hand in order to use all kitchen equipment, i.e., knives, spoons, spatulas, tongs, slices, etc

Banquets Server Resume Examples & Samples

Manage the Banquets in accordance with the agreed standards and regulations
Use every possible opportunity to gain knowledge in all areas of the event
Maintain the cleanliness of all equipment used during shifts
Ensure that all before/after service mise en place is completed to the correct standard

Banquets Waiter Resume Examples & Samples

Ensuring a consistent and convincing standard of service and maintain all service standards (Brand Service Standards) and Hilton Policies for BQT
Ensuring that the service sequence runs as defined by the BQT Supervisor
Handling guest complaints, follow them up and report to the BQT Supervisor
Taking care of guests from arrival to departure from the outlet in accordance with the standards
Responsible for cleanliness, tidiness and maintaining the standards of service
Ensuring that the banqueting is always ready for the next shift and that whatever has not been done is communicated to the supervisor
Ability to listen and respond to demanding guest needs
Accountable and flexible
Ability to speak/write/read Dutch and English fluently

Director of Banquets Resume Examples & Samples

Performs managerial opening and closing procedures for Private Events & all Food & Beverage outlets, when needed, based on standard operating procedures
Manages the daily operation of the Private Events and all Food & Beverage outlets, when needed
Constantly monitor staff performance in and during Private Events
Circulate throughout the Private Events, all F & B outlets, when necessary, maintaining a high profile with customers and staff
Coordinate Private Events set-ups to ensure guest requests are met
Inspect all table set-ups, ensuring cleanliness, neatness and proper placement at all times
Constantly monitoring status of all orders and ensuring that all are delivered in accordance to SOP
Perform month end inventories together with the F&B team
Monitor and maintain cleanliness in all areas of Food & Beverage and the working condition of departmental equipment and supplies
To ensure that associates are always correctly and smartly dressed, that they offer professional and courteous service to their customers
Ensure that staffing levels are correct and to agreed standards and are not exceeded without prior consultation
Conducts pre-meal meetings to inform Private Event staff of event menus, VIP and special set ups
Attend meetings as required
Ensure that fair discipline is effected by performing disciplinary actions for time and attendance, job performance and conduct, but not limited to the aforementioned areas
Evaluate current staffing level, productivity and take action accordingly
The PDR Manager will ensure the staff is properly trained on Denihan/Benjamin standards
Ensure Restaurant policies, procedures are in accordance with Denihan/Benjamin standards when needed
Know and adhere to all company policy and procedure
Handle special assignments i.e
Strong and effective communicator
Promoter of teamwork and collaboration
Builds positive relationships with all departments
Strong positive relationships with all departments
Able to embrace change and create an environment conducive to change
Demonstrates self confidence, energy and enthusiasm through actions
Uses problem solving methodology for decision making and follow-up
Uses effective listening skills as a basis for clear communication
Proficiency in Delphi, Micros, Opera knowledge is preferred
Able to use Microsoft office programs, PPT
Able to develop and deliver effective operational training
Analytical approach to problem solving
Ability to work under high levels of pressure

Director, Banquets Resume Examples & Samples

Build a service culture that is characterized by specialists, providing engaging service, creating memorable events
Lead by planning, communicating, ensuring ongoing training and execution of all standards are achieved in a timely and efficient manner
Ensure managers and staff to assigned appropriate work specific functions and tasks and are held accountable to the expectations
Ensure quality guest service at all times, ensure hotel standards are adhered to, as outlined in F&B standards and Colleague Handbook
Hold monthly communication meetings, plus daily pre, mid and post briefings with leaders and staff
Make decisions that are in the best interest of our constituents – colleagues, guests, owners, and brand
Follow details as required on printed information, convention resumes, event contracts as required
Ensure communication of function reports to departmentally: shift to shift
Ensure all situations are handled with our values in mind – Respect, Integrity, Teamwork and Empowerment
Ensure all room set ups are accurate, timely and meet established standards
Ensure maintenance of all equipment is maintained, through an ongoing deficiency program
Responsible for the banquet department’s capital improvement expenditures
Fosters open door/dialogue environment
Ensures all deadlines are met
Cultivate managers for succession planning through relationships and available tools
Champion meeting planner goals
Any and all other responsibilities as needed and required
Minimum 2 years as Assistant Director/Director in a Luxury property of 35,000 square feet
Minimum 5 years of F&B experience
Strong math and financial skills
Experience in a strong union environment
Demonstrated problem solving, relationship building and leadership skills

Maître d Hôtel Banquets Resume Examples & Samples

Supervise the Banquet team in all aspects of the department and ensure service standards are followed
Train Banquet Colleagues
Participate in scheduled departmental meetings
Review banquet event orders to ensure the proper set-ups are in place
Previous food & beverage leadership experience preferred
College degree in a related discipline an asset

Cook-banquets Cook / Chill Resume Examples & Samples

Complete precooking preparation work on fruits & vegetables (cleaning, slicing, etc.)
Prepare all food items grilled, sautéed and fried for the Cook Chill kitchen
Provide relief and assistance at all stations
Follows all applicable safety procedures while working in the kitchen & food service areas
Ensures all items he/she prepares are completed & presented in accordance with hotel & health department specifications
Time/date all products and monitor the cook/chill products that are kept in the well
Keep a count of food warmer product produced for other outlets
At least 2-3 years cooking experience in high volume
Must possess basic reading, writing and mathematical skills
Visual abilities (closeness and depth perception) to ensure quality food preparation and personal safety
Must possess interpersonal skills with focused attention to guest needs to deal effectively with all business contacts, maintain a professional, neat and well-groomed appearance adhering to VCR appearance standards, maintain consistent adherence to the VCR Unmatched Guest Service Standards
Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner
Work various shifts, holidays, weekends

Coordinator / Events Concierge / Banquets Resume Examples & Samples

Support event operations staff during setup, execution, and breakdown phases of events
Inventory of supplies, ordering, facilitating between kitchen and banquet staff for timing, presentation, and execution
Monitoring payroll, scheduling, and forecast
Executing and scheduling to banquet event orders
Communicating, post event details, and billing with event planning to improve future planning
Ensuring accuracy of posting event checks and capturing revenue

Assistant Director of Banquets Resume Examples & Samples

Supervise all banquet personnel
Understand and be able to prepare payroll and tip distribution
Review menu/service with catering managers and banquet chef
Control and maintain all service equipment. Write service requests as necessary
High school diploma required
Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations

Director of Banquets Resume Examples & Samples

Responsible for all banquet related operations: functions, events, set-up & break-down
Ensure maximum departmental profit through monitoring labor costs, having full responsibility of payroll control, and achieving established annual Winning Metrics as applicable
Communicate and coordinate effectively with all managers and other department heads as appropriate
Review and utilize historical data of banquet operations to ensure successful present and future department operations
Participate and contribute in pre- and post- conferences
Actively attend BEO (Banquet Event Order) meetings to accurately execute banquet operations
Responsible for effectively circulating and distributing communication in relation to group resumes and hotel operations to banquet team
Create work schedule in accordance with business needs
In collaboration with Human Resources and Executive Leadership team, lead departmental Employee & Labor Relations: hiring, performance appraisals, coach and counseling, training, disciplinary actions. Resulting in developing, maintaining and improving employee relationships via effective communication, performance management, processing grievances and/or disputes as well as fairly and consistently applying policies and standard operating procedures
Engage in positive Employee Relations to increase morale, productivity, guest and colleague satisfaction
Delegate and clarify responsibilities of banquet management operations to ensure tasks are executed in a logical order
Tactfully address problem resolution and guest recovery relating to department operations
Uphold Service and Facility Standards in accordance with the InterContinental Brand and Forbes Travel Guide
Cooperate and coordinate interdepartmental teamwork
Perform any other duties and responsibilities as assigned by Director of Food & Beverage and Executive Leadership team
Five years or more of experience in leadership role of directing hotel food and beverage operations in banquets or hospitality related food & beverage operations
Received alcohol awareness certification and/or food service permit or valid health/food handler cards
Able to communicate written and spoken English
Possess strong leadership competencies – Be Brandhearted, Think Ahead, Champion Change, Lead People, Develop People, Drive Results and Work Collaboratively
Able to multitask, be detail oriented, and communicate effectively
Must be able to work a flexible schedule that will accommodate the achievement of all business goals and directives. May be required to work on work nights, weekends, and/or holidays
Ability to perform the following: carrying or lifting items up to 50 pounds, moving about the function areas, handling objects, bending, stooping and kneeling
Computer proficiency is required. Must possess experience with Microsoft Office systems, Delphi, Micros, TimeSaver

Assistant Director, Banquets Resume Examples & Samples

Assist with the Recruitment and Training for the Banquet Department
Ensure all financial reporting is maintained and accurate billing for each banquet meeting is recorded
Work closely with the Culinary and Stewarding team to ensure all banquet requirements are in place
Liaise with the Conference Services/Catering Department to ensure that a common vision in direction is further developed, shared, and maintained
At least 3 years of previous leadership experience in food and beverage required
Previous experience in banquets or catering required
Previous experience in a hotel banquet setting preferred
Train the Trainer and Interaction Management and asset
Strong knowledge of Microsoft Office, Word, Excel, Property Manager and Sales and Catering system preferred
Ability to prioritize and work within a high volume area
Ability to maintain complete confidentiality
Excellent communication skills, both written and verbal, with creative writing skills being an asset
Highest level of integrity essential
Valid Alberta Driver license required

Banquets & Events Intern Resume Examples & Samples

Is available for minimum 6 months
Seeks opportunities to incorporate positive changes that will enhance efficiency and effectiveness
Acts in a timely and decisive manner to keep work on track; must be detail oriented
Good customer service, communications and interpersonal skills should be your strength
Builds and maintains relationship with associates and managers
Proficiency in English is necessary, knowledge of Dutch is an advantage

Cook-banquets Resume Examples & Samples

Positive personality
Ensure that the stations are clean and that all food items are properly covered and stored at the end of shift
Ensure that banquet functions are properly broken down and reusable items are returned to the main kitchen and put on cafeteria shelf
Maintain sanitation and safety per Steritech standards
Knowledge of use, cleaning, and safe handling and breakdown of all equipment

Banquets Manager Resume Examples & Samples

Circulates through each Banquet function to ensure guest satisfaction. Sincerely seeks guest comments and quickly and willingly handles any complaints. Uses independent judgment and discretion to resolve guest complaints on a regular basis
Checks banquet rooms, service, and kitchen areas for cleanliness, proper set up, and sufficient supplies and equipment
Performs human resource functions for staff including but not limited to scheduling, evaluating, training staff, conducting periodic performance appraisals on staff, conducting disciplinary actions as required, interviewing and making hiring recommendations on prospective banquet candidates
Monitors the profitability of functions to ensure quality and portion control while minimizing waste and broken or lost supplies
Maintains cleanliness of the banquet through direct visual inspection continually during all hours of operation
Supervises the food and beverage services of banquet functions, including set-up, service, and breakdown
Assists in taking inventories, purchasing necessary supplies, and controlling their distribution
Inspects food products to ensure quality, quantity, and palatability guidelines are followed
Designs concepts for theme parties. Procures and purchases necessary props for same
Always practice Dolce Branded Service standards
Protect the assets of the property
Maintain professional appearance and behavior when in contact with customers and fellow associates
Follow policies and procedures in training manuals and the associate handbook
Always remember our partnership with our clients, fellow associates, and investors to provide quality service and maintain profitability
Establish self-improvement goals by staying current with necessary training requirements for this position
Practice the principles of the Company culture
Regular attendance in conformance with the standards established by Dolce International is essential to the successful performance of this position
Recognize that despite all efforts the company makes, the ultimate responsibility for employee health and safety rests directly with the individual. It is a condition of employment for all associates to conduct their duties in a safe and healthful manner. Dolce International offers a diverse, dynamic, and thriving environment that supports career development for all of our associates

Production Cook-banquets Resume Examples & Samples

Frequently interacts with guests and casino VIP’s, providing warm, friendly and courteous service
Weekly work schedule will vary based upon function scheduling
Working knowledge of American, Italian and French food production techniques

Cook-banquets Bakery Resume Examples & Samples

Finishes all cakes, pastries, desserts, and trays for proper presentation
Assists other cooks during peak periods
Comply with policies and procedures of the department or section in order to complete service satisfactorily
Must have a minimum of 2 years experience in a high volume kitchen, preferably in a 4 or 5 star resort or hotel

Banquets Resume Examples & Samples

Enters all banquet checks into the Micros system in an accurate and timely manner
Reviews banquet checks for accuracy and correct all disputes as needed
Interacts with Catering/Convention Services/ Stewarding/ and Banquet kitchen staff to create team efficiency
Handles all interactions with internal/external customers positively and professionally
Correctly uses all necessary office equipment
Performs any other duties as assigned
Compile data and prepare reports or summarize results
Engage in mathematical calculations to determine actions to be taken or records to be affected
Classify, store, retrieve, and update information
Examine incoming material and code it numerically, alphabetically, by subject matter, or other specified system
Search for and investigate information contained in files
Adds additional data to file records, complete reports, keep files current, and supply information from file data or electronic data files
Process information according to established guidelines or procedures
File hard copy or maintain electronic record of correspondence, cards, invoices, receipts, and other information; and/or records in alphabetical or numerical order, or according to subject matter or other system
Classify material when classification is not readily discernible
Dispose of obsolete files in accordance with established retirement schedule or legal requirements
May involve data entry, word processing, sorting mail, and operating copy or fax machines
May copy records on photocopying or microfilming machines, generate labels or reports and make calculations to keep files
Possess skills to expedite clerical processing, evaluate information, enter data, and implement or take action based upon information
Direct others in completion of a task or assignment. Render advice to others, and provide expertise or judgment based on information keyed, gathered, studied, processed or reviewed
1 year basic clerical skills with positive work attitude, organized, able to multitask, work independently and with others and be able to handle work deadlines
Previous Micros experience strongly preferred

Assistant Director, Banquets Resume Examples & Samples

Assign Leaders and Colleagues to work specific functions and tasks i.e. supplies par stock, budget requirements etc
Ensure quality guest service at all times and that hotel standards are adhered to
Organize and hold communication meetings, 1 per month as per hotel standard
Ensure communication log book information is logged and passed on shift to shift
Complete any and all other necessary duties and responsibilities as needed and required
Effectively operate and create an environment that is committed to exceeding guests expectations by organizing employees tasks and assignments on a daily basis
Check meeting room setups to ensure accuracy and consistency in set-up
Supervise all Leaders in the ongoing shift to ensure productivity of colleagues, guest satisfaction and continued communication with all other departments
Responsible for maintenance checks and filling out work orders
Process invoices, payroll records etc
Manage and operate all banquet floor activities to ensure efficiency by leading from example
Direct all servers and porters for tasks required and work needed so that shift to shift business is carried out
Enter reports of shifts in log book located in office
Notify switchboard upon entering shift to ensure that excellent communication takes place
Meet clients for specific rooms and functions
Foster, enhance and maintain interdepartmental relationships
Lead and develop managers in career development and progression
Complete Manager performance reviews
Ensure standards of performance management are followed
Provide follow up and coaching to ensure managers exceed expectations
Drive Guest Satisfaction (VOG) success through strong championing
Other responsibilities as needed and required
Minimum 2 years as a Banquet Manager or Assistant Director of Banquets, in a 35,000+ sq. ft
Minimum of 5 Years of Food and Beverage Experience
Strong Financial and Math Skills
Strong Computer Skills (Word, Excel, PowerPoint, POS)
Previous Experience in an Unionized Environment
College degree in Hospitality management or related field preferred
Must be efficient in problem solving
Previous experience as a Director of Banquets at a smaller property preferred

Banquets Housemen Supervisor Resume Examples & Samples

Oversee all aspects of assigned banquet function activities, ensuring that all areas are properly set and ready for execution at the appointed time
Obtain and review Banquet Event Orders, and coordinate activities as needed to ensure timely performance of contracted setup, food preparation, and service
Monitor banquet personnel in the performance of their duties

Director of Banquets Resume Examples & Samples

Responsible for functions of all banquet and setup staff, facility, and costs to ensure maximum departmental profit is achieved
Assist the assistant banquet manager and captains on running functions
Attend pre-conferences and post-conferences
Responsible for reading and distributing information from group resumes
Scheduling, interviewing, hiring, employee orientation, performance appraisal, coaching, and counseling. Consult with Food & Beverage department heads and Human Resources, as appropriate in performing above duties
Monitor the performance of the banquet and setup department through verification and analysis of customer satisfaction systems
Review with all Managers any information of past, present and upcoming events
Implement a daily, weekly and monthly checklist for the banquet department. Ensure follow up to attain maximum quality and efficiency
Monitor employee hours, full responsibility for payroll control
Ensure that all BEO’s and paperwork have been completed properly and realized
Adhere to all Sonesta Beach Resort Safety and Sanitation Guidelines
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description

Pfister Banquets Server Resume Examples & Samples

Prepare work areas such as coffee stations and bread stations prior to function
Handle guest requests or receive assistance from Manager/Supervisor
Communicate frequently with Manager/Supervisor as to the progress of the days work
Maintain the Pfister's high standards of quality and service
Ability to work well with others
Prior restaurant and/or banquet serving experience preferred

Executive Chef-convention / Banquets Resume Examples & Samples

At least 8 years of experience in a high-volume/fine dining restaurant, preferably in a hotel/casino environment
At least 5 years of supervisory/management experience
Working knowledge and experience in all aspects of the kitchen operation

Director of Banquets Resume Examples & Samples

Direct and oversee daily operations and departmental performance consistent with the strategies and vision of the property
Lead and coach a team of Banquet Managers, Set-up, and Servers to provide superior customer service
Administer and establish goals, policies, and standards for the department
Reviews and approves all convention group banquet checks
Manages assigned operational functions within the department consistent with the strategic plan and vision for the department, the division and Monte Carlo
Coordinate staff meetings, incentive programs, monthly survey reports, and special projects
Recommend maintenance repairs, technology upgrades, new carpet/furniture, and upkeep of the Conference Center
Maintain positive working relationships with internal departments and outside vendors
Is responsible for the coaching and leading of the Banquets staff
Is responsible for the training of all newly hired Banquet staff
Develops short and long range departmental goals
Develops training tools and sessions
Control the department’s labor and costs within budgetary and forecasted guidelines
Implement and lead all departmental service & development efforts, including policies & procedures
Oversee convention banquet managers, supervisors, servers and setup staff in anticipating and fulfilling the expectations of clients as outlined in banquet or meeting event orders
Develop and execute training programs that will meet new brand standards of Park MGM
Collaborate with the Executive Director Catering & Convention Services and Executive Banquet Chef to create/implement new policies/procedures that will benefit operations
Collaborate with other departments to ensure execution of events
Prepare post-convention reports as needed
Work with Food & Beverage division to maintain quality Banquet menu selections and presentations
Occasionally draw and delegate diagrams for room set-up and or buffet setups
Overseeing exhibition company activities
Bachelor’s Degree in Hospitality or Business, related field, or equivalent work experience
At least 5 years of experience in Banquet management
At least 2 years of experience in catering, banquets, and/or convention services at a major hotel or convention facility as an Associate Director or higher

Cook-banquets Resume Examples & Samples

Must have at least three years experience in restaurant or hotel kitchens with a high volume of food production, and have strong culinary skills
Must comply with qualifications and essential functions for Cook III position
Must possess verbal and written communication skills, as well as the ability to work quickly and efficiently while maintaining cleanliness in the department

Director of Banquets Resume Examples & Samples

Verbally communicate, during the course of the functions with the kitchen, service, beverage, convention services and engineering staff, as well as the guest host to ensure timely execution of events, quality service, and adherence to all applicable federal, state, local safety and health regulations and corporate standards
Enter billing information into POS/automated sales system in order to generate a final guest check. Process payroll for each event which includes calculating number of hours worked and gratuity distribution
Perform any other job duties as assigned
1-2 years in a managerial role, preferably in the hospitality industry

Banquets Coordinator Resume Examples & Samples

Maintain complete knowledge of all departmental policies, service procedures and standards
Maintain positive guest and employee relations at all times. Assist with complaints, displaying empathy and concern
Be familiar with hotel services and features
Prepare departmental schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands
Confirm adequate coverage is expected for each event via daily phone calls to on call employee list
Review daily event orders and identify special requests, needs, set up or changes and convey those changes to all departments involved in set up and administration
Responsible for daily linen orders. Provide linen company with weekly needs, place orders and receive orders. Correct any mistakes or missed linen
Complete orders to replenish shortages or additional items needed for the anticipated business
Provide all food inventory orders, returns and transfers
Review and distribute daily and weekly banquet event order add-ons, changes and cancellations
Work closely with Banquet Captains and Supervisors to ensure rooms are set up, according to diagrams
Monitor, deliver and assist with daily guarantees
Review sales for previous day and resolve any discrepancies. Prepare group checks after each function
Prepare and provide monthly equipment inventory to the Banquet Manager
Attend weekly meetings and act as a banquet representative. (Catering, Set Up, Food & Beverage, etc.)
Maintain and track repair log for fixtures and equipment
Handle all scheduling of interviewees with Banquet Manager and assist new hires in orientation of property and department
Organize and update buffet selection signs
Performs other incidental and related duties as required and assigned
Previous knowledge of food, banquet and/or catering departments helpful
Positive, upbeat and energetic personality
Thorough knowledge of office management
Basic arithmetic skills
Excellent public relations and customer service skills
Professional appearance and attire

Banquets / Conferences Coordinator Resume Examples & Samples

Enter, retrieve, reconcile, and verify information like, commissions, leads, third parties, etc
Maintain professional and positive demeanor
Must be able to function as part of a team

Banquets Administrative Assistant Resume Examples & Samples

Greet and welcome all guests in accordance with Wyndham Hotel Group standards
Answer telephone and email messages. Respond accordingly
Possess the flexibility to react to challenging and dynamic situations
Represent team when dealing with other associates, clients, partners, community leaders, and the public
Managing and maintaining department training for Food Handlers, Basset and Compliance training
Maintain executive and company confidence and protect operations by keeping information confidential. Maintain confidentiality of all department information
Maintain an effective follow up system for items/tasks requiring action
Maintain department files and projects
Research, prepare and distribute BEO’s & diagrams weekly to the F&B team utilizing Delphi. Communicate any issues or concerns with Conference Planners to trouble shoot
Monitor, distribute and update all BEO’s based on the daily change log
Attend daily BEO meeting and communicate changes to the team
Detail and copy daily BEO packets for Banquet team
Create all custom labels daily/weekly as needed
Maintain inventory for the Amenity Program. Process, monitor and delivery of Amenities to guest rooms – request assistance as needed from Director of Catering Operations
Manage Nourishment Hub report- research, prepare and communicate issues with the Hubs to the Conference Communicate changes to Planners and BQ Captains daily. What type of changes?
Manage the ordering of linens and uniforms. And maintain uniform inventory levels
Assist in issuing uniforms for new Associates
Maintain and distribute the Catering Summary
Anticipate and effectively communicate any changes received in a timely manner
Create name badges for Temporary employees as needed
Develop independent rapport with, and knowledge of, clients/contacts for department head and staff members
Anticipate and address issues with the initiative and ability to solve problems independently or offer solutions to the issue at hand
Perform any other clerical duties as assigned by the Director of Catering Operations or the Director of Food & Beverage
At least 2-4 years or more years of progressive experience in a hotel or related field preferred
College course work in related field helpful
Computer knowledge/skills required with ability to work at an intermediate level in Microsoft Word, Excel and PowerPoint

Assistant Director, Banquets Resume Examples & Samples

Co-ordinate all the details and requirements of each function, including on-site changes or requests effectively
Plan the service strategy for each function, including the assignment of casual staff
Conduct roll call and brief the staff on the requirements for each function, including training on relevant service standards
Attend pre-function meeting with Event Organiser, and disseminate information on changes to the staff and relevant department
Ensure function rooms and equipments are set-up according to specification before the start of each function and after each function, supervise the dismantling of the set-up and ensure the area is clean in a condition fit for the next function
Maintain a smooth co-ordination with the Banquet Kitchen by providing an accurate guest count, and progressive update on the function programme
Ensure that all functions are properly posted; checks signed, and prepare Banquet summary report (Daily Event Schedule, 14 Days Summary Report, Journal by Cashier & Transaction Code)
Ensure all safety, hygiene, loss control policies are adhered to
Perform other functions as assigned by the Director of Banquet or Assistant Director of F&B
Ensure all operating equipment quality is maintained and service and storage areas are kept safe and clean
Minimum Diploma qualification or GCE “A” Level with 3 years of Banquet experience in management level
Strong administrative skills, organised and meticulous
Effectively bilingual in English and Mandarin
Possess a positive attitude, mature, highly initiative and a self-starter

Server Banquets Resume Examples & Samples

Efficiently and properly perform all service standards to exceed guest and co-associate expectations
Be attentive and proactive as you attend to all needs of the guests during functions and function related duties
Experience. Two years’ previous experience providing customer service preferably in a similar setting with a working knowledge of Food and beverage service. Must meet the legal age requirement to serve alcohol

Assistant Banquets Manager Resume Examples & Samples

Supports and Manages the Banquets Department while working closely with the Food and Beverage Director and other hotel departments. Leadership responsibilities may also include Convention Services Set Up and Banquet Beverage
Responsible for developing innovative and creative décor for Banquet function space
Creates an environment establishing highest standards of quality service and ensures implementation through effective hiring, training development, promotion and continuous reinforcement
Administrative tasks may include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory and budget for food and beverage functions
A true desire to understand and anticipatethe needs of others in a fast paced environment

Banquets Attendant Resume Examples & Samples

Know and use correct, kitchen, bar and cashier terminology
Follow all SOP’s and LSOP’s pertaining to cash handling
Know and use correct terminology for all service equipment and utensils
Obtain requisition items for store room
Set function rooms to required standard ask for assistance/advice if required
Have a detailed knowledge of standard room sets
Assist guests with needs at all times
Hold a current Responsible Service of Alcohol certificate
Serve all food and beverage to guests according to the standard sequence of service and hotel service policies and procedures
Clear and pack down all function rooms according to standards
Adhere to Hotels House policy on Responsible Service of Alcohol
Assist guests with personal belongings/ boxes if necessary
Perform opening and closing duties daily
Prepares preparation of facilities/equipment for the next operation as required/directed
Perform function room refresh in accordance to the hotels LSOP
Attend training sessions and meetings as directed by Department Manager
Collect organised food from kitchen and ensure is ready for guests 15 minutes prior to the organised time
Strictly adhere to the ‘Clean as you Go’ method
Ensure that back of house work areas are clean and tidy at the beginning and end of each shift
Carry external duties as directed
Collect and polishes equipment and utensils
Carry out duties in In Room Dining, Executive Lounge and the Restaurant as and when required
To be aware of hotel fire, workplace health & safety and security procedures

Hilton Milwaukee Director of Banquets Resume Examples & Samples

Maintains warm, hospitable guest relations in all guest contact. Interacts with banquet department associates as needed for guest service purposes
Controls labor, costs and expenses, and operates within budgetary and forecasted guidelines
Maintains a high quality image of the hotel through effective housekeeping, maintenance, and sanitation in the area of responsibility
Assesses and reviews the job performance of subordinates and maintains records of assigned employees in a timely manner and according to policy
Staffs department to meet departmental responsibilities
Inducts, orients, and trains assigned associates to meet departmental responsibilities. Communicates effectively, both verbally and in writing, to provide clear direction to the staff
Performs special projects as requested

Banquets Coordinator Resume Examples & Samples

Assist in implementing a result driven comprehensive communicative Banquets plan consistent with our strategic vision
Assist in the Banquets planning process, communication and potential documentation/records management
Perform a variety of non- routine duties in the coordination, administration and implementation of Banquets, events, processes
Coordinate and communicate with other departments F&B requests and projects
Submitting and/or coordinating requisitions for goods and services in Banquets operations

Events Banquets Director Resume Examples & Samples

3 years in management in 4-5 star F & B Operation, banquet supervisory position preferred
Second language a plus
Ability to lead and coach and be led and coached
Ability to set clear goals and expectations
Excellent food and wine knowledge
Ability to anticipate and solve complex problems in an organized manner
Ability to help manage costs and maintain good internal controls
Bachelor degree or equivalent, hospitality preferred
Projects a contemporary professional image through a sophisticated hair style and make up, self assured posture and attention to all areas of dress
Must be a team player and enjoy working on and with teams of people. (Understands the goal for the group and is an asset to that group in attaining their goals)
Engaging personality that attracts guests with an always present smile, a clear voice and willingness to initiate conversation without prompting
Takes ownership of a situation or task as shown by fully understanding the issue, asking for help when needed, communicating progress to goal and delivers the results on time
Effective communicator of the English language. Is able to understand the guest clearly when talking to the guest and when the guest is talking to you
Flexible. Open to new ideas/changes and assists in these new ideas/changes to their successful development when appropriate
Ability to discern feelings and understand needs through active listening, open ended questions, and analysis of body language
Flexible schedule, including weekends and evenings
Reliable, Motivated and Trustworthy. Always looking for things to do if not busy. Can be depended upon to get things done for the restaurant no matter what
Capable of multi-tasking in a fast pace environment
Shows integrity by admitting mistakes made
Seeks out opportunities to be of assistance to others such as clearing tables or taking drinks to a table
Uses other team members to accomplish tasks by asking for assistance or offering assistance to others without prompting
Must be proficient in Excel and Microsoft Word
Previous experience working in similar luxury setting
Job Requirements
Support the director of Food and Beverage with short term and long term financial and operational plans for the banquet department, which support the overall objectives of the restaurant and the hotel
Monitors the performance of the banquet service through verification and analysis of customer satisfaction systems and financial reports, and helps in initiating corrective action
Maintains cost controls as defined in the Focus Manual
Maintains product and service quality standards by conducting ongoing evaluations and investigation of complaints. Supervises employees, does evaluations, hiring, firing and development
Manages purchasing process for department (wines, drinks, votives, uniforms etc….)
Manages in compliance with hotel policies and laws of the state, city and country
Maintains preventive maintenance programs and security programs to protect physical assets of restaurant and the employees
Ability to develop and maintain a relationship with third party restaurant and bar partners

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