Used Car Manager Resume Samples

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LC
L Cruickshank
Lexie
Cruickshank
860 Napoleon Landing
San Francisco
CA
+1 (555) 170 9855
860 Napoleon Landing
San Francisco
CA
Phone
p +1 (555) 170 9855
Experience Experience
Dallas, TX
Used Car Manager Assistant
Dallas, TX
Mueller Group
Dallas, TX
Used Car Manager Assistant
  • Ensures proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system
  • Notifies the used vehicle department manager of anticipated delivery of purchases
  • Establishes delivery procedures and ensures that delivery includes an introduction to the service department and scheduling of the first service appointment
  • Develops, implements, and monitors a follow-up system for used-vehicle purchasers
  • Hires, motivates, counsels, and monitors the performance of all used-vehicle sales employees
  • Establishes and controls wholesaling activities
  • Establishes and enforces product-knowledge standards
Detroit, MI
Used Car Manager
Detroit, MI
Hilpert-Harris
Detroit, MI
Used Car Manager
  • Approves all paperwork from auctions and provides proper documentation to the office for purchases
  • Assists individual salespeople in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals
  • Assists in the development of advertising campaigns and other promotions
  • Make manager appointment confirmation phone calls
  • Develop an effective sales team through training and performance standards
  • Assists individual salespeople in setting aggressive, yet realistic, monthly goals and objectives and provides them with the support to meet these goals
  • Ensures that cosmetic and mechanical reconditioning is performed within the dealership's cost and time limitations
present
Dallas, TX
Region Used Car Manager
Dallas, TX
Casper Inc
present
Dallas, TX
Region Used Car Manager
present
  • Ensure all dealers and regional teams are engaged in the used car business and action plans are identified and executed to build the Used Car and Certified Pre-Owned business
  • Make sure that dealers are actively participating in the used car business and they are buying and retailing VW and competitive used cars, and maximizing the off-lease vehicles
  • Implement strategic and tactical actions at the regional level and address and improve underperforming dealers
  • Responsible for performing situation analysis on region dealer network to diagnose used car performance inhibitors, such as lack of knowledge, motivation, capacity constraints and develop a dealer specific business case and action plan to drive dealer engagement
  • Coach and influence the dealers and develop the business case for VW and competitive used car buying and selling
  • Collect market intelligence, competitive actions and identify strategies for improving the VW Used Car and Certified Pre-Owned VW operations recommending regional specific actions or influence VW corporate in strategic and operational changes which would benefit the national used car business
  • Responsible for achieving Used Car and Certified Pre-Owned sales goals and identify tactical marketing and incentive actions at both a national and regional level which would improve sales and used car stock levels
Education Education
Bachelor’s Degree in Alignment Between
Bachelor’s Degree in Alignment Between
Florida International University
Bachelor’s Degree in Alignment Between
Skills Skills
  • Creating the annual dealership sales forecasts by estimating total vehicle sales, gross and operating profits as well as expenses for the used sales department
  • Meeting with vehicle sales consultants to plan and implement objectives for achieving sales and gross profits
  • Meeting monthly with the dealership's general manager to review forecasts and profits
  • Coordinating the appropriate supply of new and used vehicles and ordering/acquiring vehicle inventory accordingly
  • Overseeing standards for displaying and merchandising used vehicles
  • Monitoring the performance of the sales staff, holding weekly sales meetings and conducting sales training
  • Working directly with the general manager on making recommendations on both short and long-range advertising plans, sales promotions, lease promotions and compensation plans
  • Attending to customer complaints, ensuring that a high level of customer satisfaction is obtained
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2 Used Car Manager resume templates

1

Region Used Car Manager Resume Examples & Samples

  • Ensure all dealers and regional teams are engaged in the used car business and action plans are identified and executed to build the Used Car and Certified Pre-Owned business
  • Make sure that dealers are actively participating in the used car business and they are buying and retailing VW and competitive used cars, and maximizing the off-lease vehicles
  • Implement strategic and tactical actions at the regional level and address and improve underperforming dealers
  • Responsible for performing situation analysis on region dealer network to diagnose used car performance inhibitors, such as lack of knowledge, motivation, capacity constraints and develop a dealer specific business case and action plan to drive dealer engagement
  • Coach and influence the dealers and develop the business case for VW and competitive used car buying and selling
  • Accountable for garnering support from the Regional VW Teams on used car improvement actions, the individual will be expected to mentor and coach Regional Director, Sales Operations Manager, Region Marketing Manager, and Dealer Development Manager and educate the team on used car operations, off-lease and remarketing activities, on-line marketing and capacity requirements
  • Collect market intelligence, competitive actions and identify strategies for improving the VW Used Car and Certified Pre-Owned VW operations recommending regional specific actions or influence VW corporate in strategic and operational changes which would benefit the national used car business
  • In alignment with national training efforts, ensure that dealers and regional team employees are trained and competent in the Used Car operations and able to operate in a consultative capacity
  • Accountable for owning regional Customer Satisfaction metrics relating to Used Car operations and ensure dealers are providing the required used car customer experience and developing actions to remedy and improve the experience
  • Responsible for achieving Used Car and Certified Pre-Owned sales goals and identify tactical marketing and incentive actions at both a national and regional level which would improve sales and used car stock levels
  • Accountable for regional used car discretionary budget and optimize between tactical regional retail programs and motivational programs to continually improve used car engagement at dealer and regional level. Liaise with Volkswagen Credit as needed
  • Ensure there is a good degree of alignment between new car stakeholders and used car stakeholders at the regional level to ensure incentive offerings do not conflict with each other
  • Implement dealer and region specific programs to leverage remarketing and retail efforts to retain VW product within the VW Dealer network to maximize used car values
  • Drive the regional process in driving leads and ensuring there is a clear process established for lead management
  • Head the dealer mystery shop process at the regional level and ensure the dealer salesperson, facility and websites are at the required Volkswagen standard initiating improvements where necessary
  • Ensure the dealer complies with the Operational requirements and elements of the Certified Pre Owned program
  • 10-15 years in automotive industry experience in a new and used car sales environment
  • Possess strong technical skills, industry and competitive insight of the used car market
  • Solid dealer operations experience with the ability to interpret dealer financial statements and identify investments and efficiency improvements to improve profitability relating to used car operations
  • Solid understanding of dealer new car operations, parts and service and an impeccable knowledge of industry financing and credit options
  • Proven leadership with the ability to motivate and engage the Volkswagen field team in the used car business
  • Goal orientated, able to inspire the network with clear and measurable responsibilities to support used car sales goals
  • Ability to assess situations, diagnose problems, structure argument and create a compelling business case
  • Ability to persuade, influence, challenge and negotiate with at all levels of a dealership including Dealer Principal, General Manager, F&I, new and used operations
  • Strong interpersonal skills and communication skills with demonstrated ability to work in a collaborative environment
  • Customer centric with the ability to multi-task in a fast paced environment without interrupting dealer service
  • Must be a self-starter and able to initiate independent action with minimal supervision
  • Proven experience in dealer process improvement and growth management experience
  • Previous experience of working in a dealership; specifically in a sales capacity
2

Infiniti Fleet & Used Car Manager Belux Resume Examples & Samples

  • Identify sales opportunities in the SMEs, leasing, key accounts and rental channels
  • Prospect and carry out meetings and fleet events with Decision Makers of prospects or customers, identified through existing and new datas
  • Work closely with leasing companies and assist them in the development of their Sales Team knowledge of Infiniti products and services, with a close look at TCO positioning of our products
  • Complete and maintain all relevant processes, paperwork and data associated with the Fleet sales activity, fleet codes, fleet incentives and customer contracts
  • Involve and coach dealers in the Fleet sales process and relationship building with prospects and customers - Supervise the use and empower the efficiency of the demo fleet allocated to the region
  • Provide all information and reports within deadlines set by the EMEA HQ
  • Develop a UC strategy and deliver the sales targets accordingly
  • 8+ of experience
  • Experience in the Fleet and leasing business
  • Used Car experience appreciated
  • Key Account Management
3

Used Car Manager Resume Examples & Samples

  • Forecasts goals and objectives for sales, gross, and key expenses on a monthly and annual basis
  • Conducts daily and weekly sales and sales training meetings
  • Ensures that used-vehicle salespeople are informed of all new inventory and current advertising efforts, including special sales
  • Appraises all incoming used vehicles
  • Establishes delivery procedures and ensures that delivery includes an introduction to the service department and scheduling of the first service appointment
  • Assists in the development of advertising campaigns and other promotions
  • Approves all paperwork from auctions and provides proper documentation to the office for purchases
  • Notifies the used vehicle department manager of anticipated delivery of purchases
  • Valid driver’s license and a good driving record
  • All applicants must be able to demonstrate ability to pass pre-employment testing to include
4

Used Car Manager Resume Examples & Samples

  • Creating the annual dealership sales forecasts by estimating total vehicle sales, gross and operating profits as well as expenses for the used sales department
  • Meeting with vehicle sales consultants to plan and implement objectives for achieving sales and gross profits
  • Monitoring the performance of the sales staff, holding weekly sales meetings and conducting sales training
  • Overseeing standards for displaying and merchandising used vehicles
  • Coordinating the appropriate supply of new and used vehicles and ordering/acquiring vehicle inventory accordingly
  • Meeting monthly with the dealership's general manager to review forecasts and profits
  • Working directly with the general manager on making recommendations on both short and long-range advertising plans, sales promotions, lease promotions and compensation plans
  • Attending to customer complaints, ensuring that a high level of customer satisfaction is obtained
  • Two years' experience in auto sales environment
  • College Degree in Business or Sales preferred
  • Supervisory responsibilities are required with this position
5

Used Car Manager Resume Examples & Samples

  • Ensure sales goals are attained
  • Must have a proven track record with an exceptional CSI
  • Ensure sales people are engaging with customers
6

Used Car Manager Assistant Resume Examples & Samples

  • Hires, motivates, counsels, and monitors the performance of all used-vehicle sales employees
  • Assists individual salespeople in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals
  • Maintains vehicle inventory. Monitors customers' likes and dislikes, lost sales, and dealership sales history and conducts local market analyses to determine which vehicles to stock
  • Establishes and enforces product-knowledge standards
  • Two years’ experience in automotive sales or sales management minimum