Technology Operations Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the technology operations job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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BB
B Botsford
Brionna
Botsford
40563 Ludwig Canyon
Philadelphia
PA
40563 Ludwig Canyon
Philadelphia
PA
Experience Experience
04/2016 – present
Philadelphia, PA
Technology Operations Manager
Philadelphia, PA
Technology Operations Manager
04/2016 – present
Philadelphia, PA
Technology Operations Manager
04/2016 – present
  • Performance management of managers and staff in accordance with corporate guidelines
  • Work with global operations management to promote risk awareness and compliance, in line with established IT Control policies, processes and procedures
  • Manage the design, development, and deployment of custom applications, common user interfaces, information and knowledge management portals
  • Responsible for performance management of managers and staff in accordance with corporate guidelines
  • Work with PMO to prioritize development projects, manage resource utilization, coordinate project schedules and consolidate projects into logical programs
  • Complete management responsibilities to include performance management, hiring and coaching of staff, and resource planning
  • Includes people management responsibilities including performance management, mentoring, coaching as well as team budget responsibilities
09/2010 – 03/2016
Phoenix, AZ
Group Technology & Operations
Phoenix, AZ
Group Technology & Operations
09/2010 – 03/2016
Phoenix, AZ
Group Technology & Operations
09/2010 – 03/2016
  • Provide Business management support for Operations team at various levels of governance (Team meetings, Senior management updates, Town halls, Working groups)
  • Creates reports that provide insight about our performance in both financials and headcounts
  • Manage project managers consistent with our management principles
  • Works with Lead Business Management Analysts to ensure proper cost allocation from service providers (e.g. Finance)
  • Co-ordinate efforts in implementing the changes to processes, system feeds, management information and workflow (including definition and acceptance testing)
  • Identify process improvements in the regional and global support models and assist in implementation
  • Ensure that the programme work is compliant with documented standards, templates, and frameworks, and captured in agreed toolsets
02/2008 – 07/2010
Detroit, MI
Technology Operations Analyst
Detroit, MI
Technology Operations Analyst
02/2008 – 07/2010
Detroit, MI
Technology Operations Analyst
02/2008 – 07/2010
  • Create and maintain detailed knowledgebase and inventory of all processes, workflows, systems supported, staff access, and more
  • Working closely with engineering and operational teams to identify automation opportunities and solutions to currently manual work practices
  • Provides effective production support including accurate problem identification, troubleshooting, ticket documentation and customer/vendor dialogue on multiple levels of incidents below P1S1 level
  • Provide expertise in the full range of technology controls practices: information risk management, business resiliency, IT control policies, problem, incident and change management processes, as identified
  • Assist with prioritization of all enhancement work such that key roadmap items are delivered on time
  • Perform post implementation reviews and evaluate lessons learned to implement best practices and process improvements
  • Create and maintain process workflow diagrams, identify and remediate process gaps
Education Education
Bachelor’s Degree in Risk Management
Bachelor’s Degree in Risk Management
University of Illinois at Chicago
Bachelor’s Degree in Risk Management
Skills Skills
  • Should be extremely hands with ability and interest to get into the details and resolve issues as they crop up around the remediation exercise
  • Confidence in their knowledge combined with ability to communicate to a potentially demanding clients
  • Confidence in the knowledge that they have and ability to communicate
  • Ability to share and receive information, knowledge and expertise within the team environment
  • Good knowledge of financial markets
  • Should be extremely hands with ability and interest to get into the details and support artifact development for adoption by COB teams
  • Strong relationship management and influencing/negotiation skills – to be able to manage relationships with stakeholders including those located remotely
  • Strong relationship management and influencing / negotiation skills – to be able to manage relationships with stakeholders including those located remotely
  • Good communication skills – ability to liaise with both Business and IT users in a clear manner
  • Strong interpersonal skills with ability to face resistance and be persuasive in generating buy-in
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1

Technology Operations Analyst Resume Examples & Samples

  • Minimum of an Associate's degree or other technical school diploma
  • Prefer experience in a production/support environment with functional experience in incident management and change management
  • Prefer experience working a in a multicultural department with globally disperse resources and responsibilities
2

Technology Operations Risk Analyst Identity Access Operations Resume Examples & Samples

  • Remediate gaps identified through RAMP
  • Support all internal/external audits and ensure timely and effective response for all requests for information on a priority basis
  • Maintain evergreen privileged access reconciliation (i.e. ensure no one other than EAA has provisioning access)
  • Establish project tracking and reporting tools
  • Ensure that issues are properly escalated and recorded
  • Minimum 1 - 3 years experience in global operations and/or technology risk management
  • Prior internal audit experience is preferred
3

Technology Operations Analyst Resume Examples & Samples

  • Articulates the business value and impact of advanced technical and non-technical information with ease and knows when to seek more experienced management assistance
  • Provides effective production support including accurate problem identification, troubleshooting, ticket documentation and customer/vendor dialogue on multiple levels of incidents below P1S1 level
  • Responds to requests from individual users
  • Projects excellent command of business knowledge and has the ability to solicit input from internal and external sources
  • Documents small-to-medium scale projects and delivers presentations with minimal supervision
  • Is recognized as a positive leader and frequently provides feedback and strategic recommendations to management
  • Affects change within sphere of influence and leads development of innovative improvements
  • Implements complex medium- to large-scale projects and has expertise in project management software/process
  • May be responsible for daily operations during shift by setting priorities and assigning or adjusting workloads
  • 5+ years of overall experience as a Windows Server Systems Administrator in a large-scale distributed environment (minimally 100 Servers), with at least 3 years of experience administering Citrix (XenApp v.5,6 – XenDesktop 7)
  • 3 yrs experience in the following is required
  • Microsoft Windows 2003-2008 Server/Terminal Services, DFS, IIS, XP, XPE, Win 7
  • Active Directory Group Policy administration
  • Symantec Antivirus, NetBackup, ESM Administration
  • WSUS/SCOM/MOM/SCCM Management
  • HP Blade technologies, Systems Insight Mgr (SIM) Management
  • Proficient in writing technical documentation
  • Must be proficient in more than one specific infrastructure technology
  • Strong Experience in Deploying and Operating Linux, UNIX and/or Windows at the SA level with a strong bias towards automated deployment and operations experiences
  • Experience mentoring team members
  • Demonstrated ability working with minimal supervision
  • ESX/VMware management
  • Current MCSA/MCSE Windows 2003-2008 certification
  • MCTS/MCITP Windows 2008 Certification
  • CCA Certification
  • WSUS/SCOM/MOM/SCCM Management/Certification
  • HP Virtual Connect
  • RedHat Linux/UNIX
  • Scripting/development skills VB.Net, ASP.Net, SQL
  • Proficiency in Python, PERL, Shell Scripting and macro’s
  • Knowledge of SAN and NAS technologies
  • Prior experience with banking, credit card/financial applications and systems is a plus
  • Bachelors Degree or commensurate experience in IT
  • Proficient in multiple business disciplines / functions; advanced knowledge of multiple major vendors by platform
4

Technology Operations Analyst Resume Examples & Samples

  • Manage multiple projects of differing complexity related to access administration operations for applications, platforms and databases
  • Create and utilize project tracking and reporting tools, partnering with business partners to establish project governance and prioritization
  • Perform post implementation reviews and evaluate lessons learned to implement best practices and process improvements
  • Create and maintain process workflow diagrams, identify and remediate process gaps
  • Create and maintain detailed knowledgebase and inventory of all processes, workflows, systems supported, staff access, and more
  • Create or coordinate the review and editing of business use cases, procedures, process maps, and any other required documentation to help ensure clear, concise, accurate, and grammatically correct documents
  • Work with business process owners to facilitate the review and approval of standard operating procedures
  • Assess needs, identify gaps and develop and implement training plans
  • Host training across a global operations team
  • Write and revise standard operating procedures, maintaining a consistent look and feel throughout all documentation
  • Assess training effectiveness and design of metrics to support assessment
  • Identify and implement IT operational risk management strategies
  • Bachelor’s Degree or MBA or a masters degree in Risk Management, Operations or similar discipline preferred
  • Minimum of 1-3 years of Project Management or related experience preferred, but not required
  • Minimum of 1-3 years of Business Analysis or related experience preferred, but not required
  • SharePoint or website development a plus
5

Technology Operations Manager Identity Access Operations Resume Examples & Samples

  • Interface with Line of Business Information Risk Managers (IRM)to identify and resolve potential access control risk issues
  • Commit on schedule and budget constraints for the project. Provides budgetary status of program against plan and future work load
  • Facilitates business calls for high severity incidents
  • Manage any adhoc compliance and security-related projects as required by management
6

Technology Operations Manager Resume Examples & Samples

  • Supervise security administration activities on various platforms, applications and systems, ensuring access is granted in accordance with the Logical Access Control policy, established standards and procedures
  • Articulates the business value and impact of advanced technical and non-technical information and understands when to escalate issues
  • Provide consulting services to internal business partners (i.e. LOB, GTI, GAD, IRM etc.) as it relates to security access
  • Participate in audit support activities, as they pertain to Information Security, for both internal and external audits
  • Identifies opportunities and leads effort to reduce problems and optimize support
  • Delegates project duties to project team and ensure they are on track with project deliverables
  • Interface with LOB Information Risk Managers to identify and resolve potential access control risk issues
  • Includes people management responsibilities, mentoring, coaching as well as team budget responsibilities
  • Promote continuous improvement workflow to streamline the process of producing quality and timely outputs in meeting service level expectancy
  • Minimum3 - 5years of experience and knowledge of Identity and Access Administration on Platforms (Mainframe,Midrange, UNIX and Windows)
  • Minimum 2-3 years supervisory/management experience and demonstrated leadership capabilities required
  • Up to date knowledge of current Information Security trends and potential threats based on weaknesses of various
  • Software/development packages
  • A strong sense of customer service, attention to detail and desire for organization
  • Ability to handle multiple tasks concurrently and prioritize appropriately
  • Multiple platform administration knowledge (Mainframe Midrange, Unix and Wintel)
  • Must be able to multitask and adjust priorities quickly
  • Ability to make sound business decisions and gain cooperation of others
  • Familiarity with the following products: Active Directory, Citrix, Solaris, Red Hat Linux, BOKs Access Control (KeON), Native UNIX operating systems, AS400, and/or OVMS and TANDEM, ACF2 and/or RACF & Top Secret Security
  • Software
  • The following industry certifications are a plus: CISSP, CISA or CISM, Sun Certified System Administrator (SCSA), Red Hat Certified Engineer (RHCE), CA eTrust Access Control, MCSE, PMP, ITIL Foundation
7

Technology Operations Manager Resume Examples & Samples

  • Articulate the business value and impact of advanced technical and non-technical information and understands when to escalate issues
  • Ensure information controls, back-up and recovery strategies are in place across all environments
  • Document small-to medium-scale projects and delivers presentations with minimal supervision
  • Delegate project duties to project team and ensure they are on track with project deliverables
  • Includes people management responsibilities including performance management, mentoring, coaching as well as team budget responsibilities
  • Work with global operations management to promote risk awareness and compliance, in line with established IT Control policies, processes and procedures
  • Partner and coordinate with Information Owners, IRMs and Application Support teams and I&AM Controls and Governance to improve controls around access provisioning
  • Bachelor’s Degree preferred; MBA or a masters degree in Risk Management, Operations or similar discipline preferred
  • Minimum 1 - 3 years supervisory experience and demonstrated leadership capabilities
  • Must be able to work in a rotating shift schedule, Ex: 1:30pm - 10:30pm IST, 9:00pm - 6:00am IST
8

Regional Technology Operations Risk Manager Identity Access Operations Resume Examples & Samples

  • Management of staff including Staff Engagement, Time management, Performance evaluation and Compensation discussions
  • Implement risk management strategies
  • Execute against the vision, goals and critical success factors for this tower
  • Manage any adhoc compliance and security-related projects as required by management Provide on-going (daily, weekly, monthly, quarterly) analysis and reporting on team performance and progress
  • Ensure that issues are appropriately escalated and recorded
  • Minimum 3 - 5 years management experience in global operations and/or technology risk management
  • Solid understanding of Windows Active Directory Administration
9

India Regional Technology Operations Risk Manager Identity Access Operations Resume Examples & Samples

  • Review and analyze RAMP questionnaire responses from lines of business, identify gaps specific to access administration
  • Provide an objective view of risk reviews, mitigation strategies, operational risk trends, and emerging risks
  • Prior internal audit experience is preferred. 1- 3 years of experience with risk and controls analysis or related
  • Industry recognized certifications (CISA, CISM, CRISC) recommended
10

Technology Operations Analyst Resume Examples & Samples

  • Coordinate multiple, simultaneous projects for the capacity team
  • Coordinate and chair meetings with application owners and capacity engineers throughout the capacity review process
  • Provide follow-up to any identified infrastructure capacity related issues and action items
  • Interface with Architecture, Development and other LOB teams to gather inputs for capacity reviews
  • Interface with the performance testing team to understand capacity modeling needs based on performance test results and gather necessary documentation
  • Interface with Capacity Engineers to create new work flows for process improvement
  • Produce/maintain Ad-Hoc capacity reports/presentations/scorecards using MS PowerPoint, Excel or Word
  • Maintain/manage capacity report & related documents in a centralized repository
  • 5 years work experience in Information Technology
  • Business/Technical degree or equivalent experience
  • 3 years of relevant work experience within a technology environment performing as a Business Systems Analyst
  • Extensive knowledge of using Microsoft Office products (e.g., PowerPoint, Excel, Word)
  • Strong written/oral communication skills
  • Ability to work as a member of a team and individually
  • Knowledge of various server hardware configurations and performance characteristics is a plus
11

VP, Technology & Operations Resume Examples & Samples

  • Provide the highest possible “quality of service”, by providing technical and operations excellence for the station enabling it to provide compelling programming and service to its viewers, clients and partners
  • Lead the development and the efficient implementation of the business’ technology strategies including development of the stations’ capital plan and management of multiple large-scale projects
  • Lead, mentor and develop the performance of the whole technical/operations teams including IT, media managers, field operations, production operations and broadcast maintenance
  • Drive innovation through the implementation of new technology, identification of internal synergies and overall leadership
  • Coordinate production, engineering, technology and facility needs of the stations and production studios
  • Facilitate the development and training of IT and engineering employees in the operation
  • Lead stations’ Environment Health & Safety efforts and related reporting systems. Insure compliance with NBCUniversal EHS overall programs, goals and objectives
  • Prepare and maintain department budgets, forecasts, plans and reports
  • Oversee the purchasing of equipment and the coordination of the stations’ technological planning and development
  • Maintain relationships with vendors, cable companies and satellite providers
  • Support all operational areas of the stations and their various programming platforms: News, Sales, Marketing, Community Relations, Network News bureaus and in-house production studios
  • Actively participate in stations’ management staff meetings and the monthly DOT calls with Division staff
  • BS in Engineering or equivalent experience
  • Must have a minimum of 10 years of proven broadcast engineering management experience
  • Demonstrated skills in project management, broadcast production, engineering, finance and labor
  • Must be a self-starter with strong interpersonal skills and the ability to effectively manage and delegate
  • Prior television station experience desired
  • Superior communication skills, both verbal and written
  • Proven track record as a manager of large teams
  • Ability to effectively prioritize and manage competing efforts and deadlines on a continuous basis
  • Prior experience managing in a union and/or blended environment preferred
  • Ability to create and drive a strategic plan for developing internal talent
12

RBC Technology & Operations Resume Examples & Samples

  • Practical experience with an object oriented programming language (Java, C#, C )
  • An interest in, or experience with financial markets and the use of technology to solve business problems
  • Leadership acumen and a passion to apply it in a dynamic business environment
  • Excellent interpersonal and highly developed communication skills (verbal and written)
  • Confidence in working autonomously or as member of a team
  • Capability to manage multiple priorities across a number of assignments and prioritize effectively
  • Ability to resolve any minor conflicts/issues and escalate to others as appropriate
13

RBC Technology & Operations Resume Examples & Samples

  • Responsible for incident management and escalation process flow for the desktop environment and servers/ network systems within ESD support process guidelines
  • Maintain a firm understanding and familiarity with RBC’s common operating environment, enterprise products, infrastructure and telecom technologies
  • Provide order fulfillment related to standard, qualified networked equipment, non-networked equipment and logical access
  • Processing and coordination of IMAC (Install/ Move/ Add/ Change) requests (1-9 units)
  • Demonstrate solid multitasking skills – navigate systems while maintaining an effective conversation addressing the needs of the caller
  • Maintain data integrity, ensure all accurate and relevant information is captured in Peregrine (document all relevant client service contacts) and adheres to LOB guidelines
  • Demonstrate effective call handling by achieving Talk Time Goals, Other Not Ready, Post Call Processing and those set within the position’s Performance Enablement Assessment & Development Plan (PEAD)
  • Demonstrate commitment to First Call Resolution by taking ownership and accountability of reported incidents at first point of contact
  • Demonstrate thorough effective listening and probing: identifies Callers needs, provides advise and appropriate solutions through the effective use of Problem Resolution Procedures (PRPs) and escalation procedures
  • Ensure clients’ queries and concerns are responded to in a prompt, helpful and professional manner while promoting user self-sufficiency
  • Demonstrate professionalism in language and comments used in Peregrine, Email and MOC
  • Responsible for completion of other duties and projects as assigned or requested by your Manager or ESD Leadership
  • Manage generic mailbox emails and peregrine bins (group and personal), respond to users and tickets in a timely manner on technical/ software problems
  • Maintain up to date knowledge management resources on TSC Pro
  • Work on QRM each month to discuss Severity 1 issues and give recommendation on how to avoid them in the future
  • Follow up with clients to ensure that their issues have been resolved on time, if not, to escalate using proper channels to resolve the issue
  • Make use of Severity Calculator to decide the appropriate severity for any complicated issues
14

RBC Technology & Operations Resume Examples & Samples

  • Develop and deliver a diverse range of analytics, including but not limited to financial, operations, optimization, and efficiencies
  • Support teams identify and develop PIs, KPIs, RIs, KRIs, and metrics
  • Assist teams develop and continuously improve SLAs, OLAs, and scorecards
  • Support teams develop process performance dashboards based on business requirements
  • Support analytical requirements from the processes, improvement and efficiency management teams
  • Collaborate with internal and external teams to develop analytical models and various analytical communications
  • Build excel models, drive analysis and communicates results to senior management
  • Assist with analytical support for the budget and forecasts requirements
  • Identify key opportunities for process improvement and efficiencies initiatives through financial analysis, benchmarking and best practices
  • Develop key process improvement and efficiency management measures, metrics and cost drivers
  • Assist in providing analytical support to GTI Transformation initiatives
  • Work with Key stakeholders to identify potential areas for analytical support across GTI
  • Seek out industry trends and organization knowledge to understand alternative approaches / solutions to analysis
  • Assess ambiguous situations and problems, provides clarity and drive a solution with supporting, succinct analytics
  • Interact daily with senior managers across assigned businesses and core functions on the full range of matters related to multi discipline service quality, and/or transformational change (strategies, structures, processes, costs, and technologies)
  • Position is a trusted partner of GTI, T&O organization, and all assigned Business/Functional lines
  • Provide superior client experience and strengthens relationship with business partner
  • Collaborate with colleagues across the organization to get things done
  • Promote a mindset for sustained success, growth and diversity
15

RBC Technology & Operations Resume Examples & Samples

  • Provide support on new initiatives (small to large of varying complexity)
  • Support Active Directory deployment and integration opportunities for RBC enterprise
  • Research and analyze business and system needs, exploring alternative options to recommend technology solutions and designs that meet sponsor needs and PLC deliverables including component reusability, data sharing and security
  • Coordinate activities related to the detailed design phases for small to large projects/ programs identifying, tracking and resolving technical issues
  • Provide input into high level and detailed technical specifications for small to medium projects in accordance with PLC, security and architecture documentation objectives
  • Contribute to successful project completion by identifying risks and developing/recommending mitigation strategies
  • Participate in the evaluation of 3rd party vendors and software as well as due diligence exercises
  • Participate in walkthrough reviews of all technical specifications, programs and unit test plans
  • Take part in small to large group meetings for technical design, decision making, problem solving and task implementation
16

RBC Technology & Operations Resume Examples & Samples

  • Maintain operational knowledge and technical expertise of the many network technologies including routing, switching, IPT, as well as security and application delivery technologies including firewalls, load balancing, and proxy
  • Ensure network management tools are updated with incoming / outgoing devices to ensure appropriate surveillance is in place
  • Attend planning and implementation meetings to ensure the smooth transition of new network infrastructure that is supported by the Global Integration Network Services team
  • Identify and provide input to continuous improvement opportunities
  • Work collaboratively and in partnership with other RBC Global technology support teams to effectively support our clients
  • Ensure processes are established to provide maximum availability and highest level of service to all clients
  • Quickly introduce new hardware / technologies in Production environment as required
  • Responsible for leading network incident management activities ensuring restoration is in line with established SLA’s
  • Ensure service management tickets are updated to reflect current state
  • Participate in rotating 24/7 on-call blackberry support as scheduled
  • Maintain operational knowledge of the tools required for network support
  • Leverage opportunities to educate / train based on real time occurrences and formerly scheduled training sessions
  • Participate in overtime as required
17

RBC Technology & Operations Resume Examples & Samples

  • Professional with experience in information security and other general IT functions
  • Bachelor degree in computer and/or IT related disciplines
  • Experience in a Security Operations Center environment preferred
  • Certifications in information security preferred (eg. CISSP, GCIA, GCIH, GREM, CEH)
  • Incident Handling and forensics
  • Conflicts and issues resolution and escalation
  • Ability to research and analyze security threats
  • Microsoft Windows and Unix Operating Systems basics
  • Networking knowledge with TCP/IP packet level knowledge
  • Network traffic analysis
  • Knowledge in Security devices and Malware detection technologies
  • Common exploitation techniques
  • Automated security monitoring systems and log correlation including log collection and SIEM components
18

Stores Technology Operations Analyst Resume Examples & Samples

  • Must have extensive experience in development of reporting, metrics, and dashboards, including excellent Excel charting and reporting skills
  • Experience with incident/support ticketing systems and process workflow
  • Must have working knowledge of SQL queries, databases and data structures as it relates to metrics development
  • Must have good detailed planning skills and be able to develop and manage the tasks and deliverables of a project plan
  • CS, BS or equivalent degree preferred or 3+ years of experience in technology projects
19

Senior Technology Operations Manager Resume Examples & Samples

  • Minimum 5-8 years management experience in global operations or technology
  • Proven experience managing large technology operations of 30 or more people, including staff and management at multiple levels
  • Proven leadership skills with excellent track record in delivering high performance
  • Excellent communication skills; Customer focused and professional
  • Proven presentation skills including the ability to communicate risk posture clearly and concisely
  • Ability to mentor and provide strategic view in to talent development
  • Ability to manage and drive technology operations and risk management projects
  • Strategic thinker; makes appropriate business decisions and gains cooperation of others
  • Results oriented; ready to challenge the status quo for continuous improvement
  • Strong understanding of information security and risk and control policies; Industry recognized certifications (CISA, CISM, CRISC) recommended
  • High level of energy and can work under pressure with minimal supervision
  • Flexible to travel when required based on business demands
20

Technology Operations Manager Identity Access Resume Examples & Samples

  • Participate in audit support activities, as they pertain to access administration, for both internal and external audits
  • Provides team guidance and leadership on troubleshooting department issues
  • Answer general inquiries regarding information security practice or security access
  • Capable of translating business requirements into functional technology requirements
21

Director, Consumer Technology Operations Resume Examples & Samples

  • Oversee the correctness and viability of the current sites and services, responding to and identifying areas that need correction and initiating processes to make those corrections personally or through others
  • Drive internal process and awareness around real time bug reporting, tracking and resolution routines
  • Create standards for bug categorization, resolution and reporting. Reporting will include protocols for escalating bugs to senior leadership as well as broad communication when needed in the event of an extended outage
  • Working collaboratively with other key stakeholders, develop and implement on call procedures and protocols
  • Standardize and update new hire interviewing procedures as well as onboarding practices for initial training
  • Assist in the career development of the staff, actively mentoring individuals and the community on advanced technical issues, and helping leadership identify career growth opportunities
  • Strong technical credentials, with a minimum of 5 years of technical and product leadership, including proven software deliverables
  • Strong knowledge of currently used systems and a proven ability to hire top candidates and developing them over a 5 year period
  • BS/MS in Computer Science, or equivalent work experience
22

Technology Operations Risk-ib IT Head Resume Examples & Samples

  • Managing relationships with senior stakeholders in IB IT and respective businesses, including the first line of defense IT risk function. Understand the key risks relating to specific areas of their responsibility and influencing and delivering messages to the appropriate stakeholder, demonstrating value through thematic risk assessments in-line with the wider Operational Risk Framework
  • Partnering with the divisional IB IT and IT Risk teams to ensure the regional execution of technology risk best practices
  • Providing robust and effective challenge to the IB IT, including themes identified through the analysis of the risk register, control testing results and metrics. The role will also challenge remediation plans to key technology risks
  • Ownership of any targeted risk reviews for IB IT as directed by Technology Operational Risk management
  • Attending any appropriate risk forums where IB IT technology risk matters are discussed and strategic direction is agreed. This will include presenting any proposed key risks to regional stakeholders
  • Govern adherence to Technology Operational Risk policies for IB IT
  • Assist in the preparation of aggregated risk reporting to senior risk committees and forums, such as ICS, CARMAC, ExB and BoD
  • Maintain and improve subject matter expertise and industry knowledge through training and self-development
23

CIB F&bm-cross Lob-technology & Operations Resume Examples & Samples

  • Process Market Data invoices,
  • Resolve billing disputes
  • Perform operating margin analysis
  • Accrue for outstanding liabilities
  • Completion of monthly GLRS process
  • Experience with Market Data
  • Basic understanding of accruals and prepaid expense accounting
  • Invoice reconciliation and billing dispute resolution
  • Comfort liaising with business and risk managers
  • Ability to build and maintain partnerships within the various product aligned businesses and across other corporate financial, treasury, and accounting groups
  • Existing relationships and networks within JPMorgan CIB community an advantage
  • Ability to understand business drivers and requirements and influence middle and front office partners to deliver solutions to business issues and problems
  • Bachelor’s degree in Accounting, Finance, or Business
  • Excellent desktop/spreadsheet/database skills
  • Ability to multi-task in a constantly changing environment
  • Able to critically challenge with the goal of identifying control issues
24

Technology & Operations Analyst Resume Examples & Samples

  • Isolate network and hardware issues based on ability to identify system and network errors
  • Monitor services on a multi-layer corporate network
  • Provide live support during live/large streaming events
  • Performs basic encoder functions including stopping, starting QA and teardown of events
  • Performs basic commands on Windows and Linux/Unix operating systems
  • Resolve/escalate tickets and reported issues in a timely manor
  • Document and report technical issues to management
  • Completes documented shift work and event support
  • Escalation of problems to senior personnel, management, or appropriate support teams
  • Clearly articulates technical findings, issues, and outcomes to team members
  • Provides detailed documentation for all projects
  • Basic network understanding
  • Support experience
  • Ability to work flexible hours
  • Ability to work weekends
  • Ability to work holidays
  • 24/7 On Call Primary Contact responsibilities
25

Live Streaming Technology Operations Analyst Resume Examples & Samples

  • Assist with architecting of streaming platform including encoder, network, storage and distribution design
  • Identify problems/issues and resolving or providing data to resolve with minimum downtime
  • Leads team during live/large streaming events to ensure proper execution of distribution content
  • Configure live streaming profiles to support various video platforms
  • Work on Windows, Linux/Unix operating systems to start, stop, debug, and create services
  • Leads efforts to establish procedures and workflows to increase efficiencies
  • Works closely with engineering teams, support teams and vendors to design and implement solutions to support product, department, and team goals
  • Mentors and supervises work within team
  • Work with development teams of product suites to test new products/product releases
  • Takes ownership of generating reports that shows CDN metrics and overall user experience
  • A minimum of 5 years experience in the realm of transcoding baseband video to multiple digital formats
  • Programming languages: PHP, Perl, HTML, JavaScript, CSS, XML
  • In-depth knowledge of the life cycle and related work flows of digital content
  • Exhibits leadership qualities
  • Strong organizational, multi tasking and customer service skills
  • Help desk/call center service experience
  • Degree in Computer Science or related field of study; or equivalent work experience
26

Technology Operations Manager Resume Examples & Samples

  • Identify business requirements for both the skills and number of staff; identify current capacity and competencies; develop and execute plan to address gap and ensure appropriate corporate/other (HR etc.) resources are available to meet evolving business requirements
  • Establish and maintain quantitative staff capacity, productivity and performance measurements that are used in resource management and planning, synchronizing and refining processes such as resource capacity management, recruitment, capability development and training & education, with resource forecasting data and professional expertise
  • Managing all service delivery resiliency, efficiency and participate in Audit programs
  • Ensuring engineering standards and products are integrated across the unix and virtual platforms
  • Will be responsible for training team members and driving key projects
  • Will be responsible for prioritizing tasks, projects, managing SLA’s, client relationships
  • Resource and project management, client escalations and demand fulfillment
  • Will be responsible for preparing operational reports (utilizations, SLA, etc)
  • Will be responsible for driving RCA
  • Service Request/Change process – Assignment, adherence, data quality, client updates and metrics
  • SLA Adherence – Week in review (Utilization and Efficiency Reporting)
  • Demand vs Supply analysis by shift
  • Progress Tracking of large initiatives (upgrades/refreshes/new functionality), lead automation initiatives across regions to reduce man efforts
  • Continuous Service Improvement initiatives (ticket reduction etc)
  • CSA (Audit) review and tracking working with the controls team to provide updates
  • Handover Management to cross regions
  • Effective communication/interaction with Senior Management in various LOBs with respect to changes, handling of DR/major events and any incidents that would have occurred due to change
  • B.E, or equivalent degree
  • Working in a complex distributed technical environment
  • Experience with deploying and administering distributed platform Operating systems(Standard & Enterprise if applicable)
  • Knowledge of multiple clustered environments
  • Minimum 4-6 years of team management experience in a production support environment
  • Minimum 6-8 years of relevant experience in managing Operations
  • Familiarity with scripting & automation tools. Should possess knowledge on C or Perl shell scripting
  • ITIL Process experience - Incident Management, Change Management & Problem Management required
  • Exposure with Sun-Solaris, Redhat, VCS, AIX Operating System
27

Administrator, Technology & Operations Resume Examples & Samples

  • Perform tasks such as sorting/ distributing/ collecting/ indexing and retrieving documentation and information to or from other internal departments or institutions and/or filing activities such as daily organizing/ filing/ retrieving files, archiving historical documentation and arranging for secured shredding activities on a timely, accurate and efficient daily or monthly basis
  • Stage, record and verify a variety of data for processing and/or further handling
  • Input data from documents into applications, as required
  • Identify incoming data/ documents for further handling/ processing
  • Prepare and send records for storage/ archiving. Retrieve and package records for offsite storage weekly, or as required. Complete required data on storage transmittals accurately. Request records from storage/ archives, as needed
  • Distribute and collect documents (e.g., securities, cheques/checks, counter receipts, legal papers) between assigned physical locations, securing all items being carried in accordance with insurer and regulatory requirements and Bank policies and procedures (P&Ps), priorities and deadlines on a timely, accurate and efficient basis
  • Arrange for PO overnight courier services, as requested
  • May cross-train others and/or back-up other functions within the business unit in accordance with service level agreement (SLA)
  • Provide input into the continuous improvement of business processes and procedures within the scope of the work team
  • Identify and resolve discrepancies in accordance with standard procedures
  • Respond directly to standard inquiries from internal business partners or other Product Operations (PO) teams according to guidelines
  • Some knowledge of standard desktop applications used by the business unit
  • Knowledge and understanding of the business unit’s key products and services, processes and controls
  • Some understanding of risk and regulatory requirements of the role
  • Knowledge of equipment used by the business unit, as assigned
  • Some knowledge and understanding of routine procedures/ processes of the work team
  • Knowledge of transactional documentation types, workflow priorities and deadlines of processing areas that interface with the business unit
  • Basic problem-solving skills
  • Some investigation skills
  • Some customer service skills
  • Some interpersonal skills
  • Some sorting and organization skills
  • Basic written and oral communication skills
  • Some personal computer and keyboarding skills
  • Ability to meet the demands of a fast-paced, deadline-oriented environment
28

Technology Operations Analyst Identity Access Resume Examples & Samples

  • Supervise security administration activities on various platforms, applications and systems, ensuring access is granted in accordance with security control policies, established standards and procedures
  • Identify opportunities and leads effort to reduce problems and optimize support
  • Provide leadership and mentoring to IT project and work teams
  • Propose process changes to improve the efficiency and quality of work
  • Responsible for the overall success of the operations and ensures the task is completed on time and within SLA and are aligned with the business' strategies
  • Minimum 3 - 5 years experience in identity and access administration, global operations and/or technology risk management
29

Director of Technology & Operations Resume Examples & Samples

  • Actively participate with senior station business managers in conceiving, planning and executing digital initiatives in support of strategic and operating plans
  • Set and manage the technology and operations priorities for the station to achieve business goals; develop and manage expectations for technology and operations
  • Development, strategy, and product development to accommodate business requirements
  • Develop technical and operational processes to create an open collaborative environment and enhance work flow
  • Manage technology vendor relations; explore and evaluate vendors to expand our technology base and provide improvements in the overall audience experience
  • Explore innovative solutions and oversee the rollout of new technology solutions and integrations between technologies arising from new business needs and existing systems, including integration with joint venture partners and subsidiary companies
  • Lead and manage the Technology and Operations team
  • Preferred Bachelor’s Degree and minimum five years’ experience in broadcast operations/technology with management role
  • Demonstrated strong leadership, team building and written/verbal communication skills
  • Demonstrated strong project management experience
  • Working knowledge and experience in various IT and Broadcast technologies
  • Automation and server systems knowledge a must
  • Strong budget management skills, including experience compiling expense and capital budgets, as well as labor budgets
  • Experience in working with multiple unions
  • Working knowledge of FCC requirements
  • Experience managing a multi-channel/multi-platform operation
30

Field Technology & Operations Manager Wnbc Resume Examples & Samples

  • WNBC trucks located primarily located at Fort Lee, but also at other locations in NJ, Long Island City, Long Island and NYC
  • Strategic planning and execution of field initiatives
  • Forge and foster collaborative relationships with other technical teams at WNBC and with Network News field operations
  • Responsible and accountable for leading and managing field projects from conceptual stage through design to launch including budget tracking and reporting
  • Seek opportunities to reduce spend/increase newsgathering efficiency by implementation of smart technology
  • Budget responsibility and accountability. Expense control and management
  • Minimum 8-10 years of managing mission critical field operation at a TV Station: preferably in News
  • Prior experience in staff management and team building
  • Prior experience in managing a union represented workforce. (NABET)
  • Extensive prior experience in newsgathering technologies and working with newsrooms and dealing with the demands of the editorial teams
  • Bachelor's degree, preferably in Engineering, TV Production, Computer Science or related field, or equivalent experience
  • Strong Vendor relationship
  • Effective leader
  • Enthusiasm is a must; demonstrates passion for the role
  • Ability to effectively juggle multiple projects and tasks
  • In depth knowledge of existing and evolving newsgathering technologies
  • Cisco, technical certifications desirable
31

VP / Infrastructure Technology Operations Resume Examples & Samples

  • Focus on associate and manager management & development; experience with competency-based management program; coaching & listening and providing timely feedback to your associates; experience with interviewing candidates, making hiring decisions, performance management, and a working knowledge of complex OE/Employee Labor topics
  • Set input, understanding & can execute/manage a technology strategy; having the ability to set challenging yet attainable goals for associates and managers, and performance management; requesting, managing & monitoring work efforts
  • Understand current processes, promote adherence, and provide recommendations for process improvements and formalizes new process as required, considered the process owner
  • Thrive with ambiguity, help to clarify and set direction
  • Ensure compliance with all software licensing agreements
  • Perform contractual vendor management including SLA management, tracking, and complex vendor negotiations including contract review
  • Perform budgetary management and understands lights-on, non-discretionary & discretionary work
  • Lead the budget planning process for area of support, understand complex budgetary concepts including amortization, depreciation and SOP98 usage, responsible for setting, monitoring, and approval of related expenses
  • Actively manage load & resource planning
  • Oversee multiple concurrent work streams, manage projects & work efforts to a Service Delivery LifeCycle process (SDLC)
  • Understand risk & impact to the business, ability to recommend risk mitigation strategies and options for the business to consider
  • Demonstrates advanced knowledge of with the following technologies: Mainframe, Microsoft and Linux/Unix (RedHat, AIX, Solaris) servers, VMware and Citrix virtualization, Storage area network (Hitachi/EMC), Middleware (Apache, WAS, IIS, MQ), and Microsoft desktops and associated software
  • Demonstrates advanced knowledge and understanding of physical data centers
  • Demonstrates advanced knowledge and understanding of ITIL/ITSM practices, including Service Desk, and Change, Incident, Problem, Configuration Management processes
  • Demonstrates advanced knowledge of automated build/deployment tools (e.g. Urban Code)
  • Demonstrates advanced knowledge of automation and monitoring tools
  • Demonstrates advanced knowledge of business continuity (BC) and Disaster Recovery (DR)
  • Knowledge of system development methodology
  • Knowledge of principles of functional and unit testing
  • Advanced knowledge of relational database technologies
  • Advanced knowledge of web-services architecture and implementation
  • Advanced knowledge of continuous integration tools
32

Technology & Operations Internship Resume Examples & Samples

  • Application development
  • Mainframe run and upgrades
  • Risk management
  • Business intelligence
  • Data integration and management
  • Network infrastructure
  • Configuration management
  • System testing and change management
  • Production environments support
  • Business resiliency and contingency planning
  • Digital technology marketing
  • Core banking platforms
33

Technology Operations Analyst Resume Examples & Samples

  • Answer calls from internal users, providing effective first-level support and documenting your work in Humana’s tracking system
  • 2 years of corporate IT experience, with Windows XP Pro and general networking skills
  • Working knowledge of all Microsoft Office applications, including Word, Excel and Access
  • Experience with Customer Care Portal 2 and MetaVance
  • Fluency in Spanish is a plus
34

Manager Technology Operations Resume Examples & Samples

  • Establish and maintain effective and productive working relationships with business partners, vendor partners and service providers, as well as other teams across
  • Bachelor’s degree in Computer Science, MIS, or related. (Equivalent experience considered)
  • 3-5 years of relevant experience
  • 2+ years of experience providing day-to-day oversight/supervision to a team of technical employees and/or vendor partner resources
  • 3-5+ years of broad technical experience with proven expertise in several of the following areas: servers, networks, hardware, operating systems (Windows, UNIX, Solaris, Linux, AIX), virtualization software, middleware and related base build infrastructure and software
  • Experience and subject matter expertise in the web and distributed computing environment, as well as mainframe experience
  • 2+ years of experience and proven success identifying and implementing opportunities for improvement to configurations, procedures and process to enable greater availability, capability and efficiency
  • Preferred certification in ITIL Foundation
  • Direct people-management experience to include performance management
  • Strong written and verbal communication skills with the ability to translate technical information to non-technical audiences and vice versa
  • Experience working in the financial services industry or other similar, highly regulated environment
35

Service Specialist, Technology & Operations Resume Examples & Samples

  • Conduct governance and oversight functions
  • Assist business units in applying appropriate standards and/or guidelines to support the daily internal control governance for WBPO business units
  • Manage and resolve day-to-day issues related to internal controls with business partners-Coordinate and schedule workflow to meet business unit SLA/deadlines
  • Ensure escalation process is followed and escalate to the next level issues that are not being resolved in a timely manner
  • Maintain key control to ensure operational integrity of the Database used to support the control governance process
  • Develop and implement process enhancements to improve the reporting and process efficiency of control governance and escalation process Conduct P&P compliance testing for WBPO business units (sensitive positions, signing authority,etc.)
  • Identify,track and escalation of deficiencies identified during the governance and oversight activities and submit review report providing details of finding(s)
  • Keep current with Corporate Standards and Practices related to audits and reviews
  • Provide ongoing support to the continuous improvement process of the business unit
  • Assist business units with the development of action plans (s) to close gaps identified during Control reviews
  • 3-5 years of financial services experience in compliance,institutional operations and operational control management
  • Knowledge in any of the following areas;Capital Market Products(Derivatives,Foreign Exchange,Money Markets, Fixed Income,Equity Operations),Payments,Trader Services,Retail Operations and Brokerage/Investment Operations
  • Candidate Characteristics:-Working knowledge and understanding of regulatory requirements such as;(Sarbanes Oxley,Basel II,IDA,FDICIA)-Internal auditing and risk management assessment skills and knowledge(internal controls,adetection and understanding activity level controls business units)
  • Accounting degree with a background of work experience in the Financial Sector preferably BMO related
  • Advanced analytical skill to review incident(s) related to internal controls and determine the best course of action to be taken to close gap and/or high light process gap
  • Strong interpersonal skills both verbal and written (good communicator,procedure writer)
  • The ability to work under pressure to complete a variety of tasks within tight deadlines
  • Good to advanced working knowledge and understanding of the following software applications;Access,Excel and Word Skills Set
  • Achievement Orientated-Flexible/Resilient/ Resourceful (multi-task to meet changing schedules)
  • Problem analysis and resolution skills
  • Ability to work independently and meet deadlines
36

Senior Manager Technology Operations Resume Examples & Samples

  • Identify constraints to raw material supply and production capacity. Support Material Planning team to align material and component supply with demand
  • Work with Continuous Improvement and Manufacturing Excellence teams to optimize the manufacturing process for the defined technology
  • Document best practices for the defined technology and manage the proliferation of the process documentation with all affected locations
  • University Degree, preferably textile engineering, industrial or chemical engineering
37

Director of Technology / Operations Kmov Resume Examples & Samples

  • 20% Manages personnel, in compliance with applicable bargaining unit agreement, and equipment of the technical department and other station areas
  • 20% Manages the daily operations of the studio and transmitter facilities including modernization, new construction, safety, and security
  • 20% Communicates with staff and other departments within the station. Participates in staff meetings and ensures information is exchanged and disseminated between staff and other departments
  • 10% Prepares and manages technical department budget. Ensures department spending is within budget
  • 10% Prepares and oversees capital project management activities related to plant improvements, new construction and news/production assignments. Ensures completion by estimated time line and brings project in or under budget
  • 5% Maintains the physical plant (studio/transmitter) to acceptable levels of operational requirements by OSHA, FCC, federal, state and local agencies. Performs hands-on technical equipment maintenance
  • 10% Oversees IT systems and their integration with broadcast equipment. Acts as primary contact with Meredith IT
  • 5% Administers the engineering portion of the Strategic and Business Resumption plans in compliance with corporate policies
  • 100%
38

Technology & Operations Project Mgmt Internship Resume Examples & Samples

  • Create Gantt charts and keep track of project milestones and deliverables
  • All students must be eligible to work in the US
  • All students must be available to work 40 hours/week
  • All students must provide their own housing and transportation for the duration of the internship
  • Undergraduate students in their Junior or Senior year
  • Advanced Microsoft Office (Excel, Powerpoint, Visio, etc.)
  • Excellent communication and problem solving skills
  • Knowledge and interest in media production and distribution
39

Technology Operations Manager Resume Examples & Samples

  • Maintaining BAU and drives strategy for request processing and incident management
  • Providing root-cause analysis and process improvement recommendations when service levels are not met
  • Identifying opportunities to automate or streamline current processes
  • Serving as primary point of contact for site specific audit activities
  • Promoting security awareness across the firm on an on-going basis
  • Evaluating and execute appropriate staffing plans in order to achieve departmental goals
  • Providing governance and approval for expense related to shift differential and drive overall compensation planning in accordance with HR policies while adhering to budget guidelines
  • Monitoring and ensuring client satisfaction
  • Bachelor's Degree in Computer Science or equivalent experience; Master’s Degree is preferred
  • 5+ years experience in identity and access administration, global operations and/or technology risk management is required
  • 3+ years management experience and demonstrated leadership capabilities
40

Technology Operations Analyst Resume Examples & Samples

  • Processes and verifies transactional data files such as ACH files; performs any assigned data analyses
  • Runs and distributes requested reports and system generated documents such as notices and forms
  • Strong technical and troubleshooting skills with broad knowledge of Microsoft Office, Windows operating systems, networking, server administration, basic scripting and programming (SQL), FTP and VMWare
  • Proven ability to prioritize workload and multitask in a high-pressure environment
  • Exceptional verbal communication and technical writing skills with an ability to effectively interact with and convey information to people who possess varying levels of understanding on applicable topics
  • Excellent customer service and problem solving skills with the ability to work independently while supporting a team environment
  • Flexibility to work non-traditional shifts such as evenings, weekends and holidays as needed
  • Banking or financial services industry experience preferred
41

Credit Risk Analyst Technology & Operations Resume Examples & Samples

  • University degree/college diploma or equivalent
  • Successful completion of Canadian Securities Course (CSC) or equivalent
  • Solid knowledge and understanding of firm policies on credit limits and diversification
  • Good understanding of the credit risk and regulatory requirements
  • Good understanding of industry practices and risk reporting fundamentals
  • Strong relationship management and customer service skills
  • Ability to multi-task and function in a fast-paced environment
42

General Manager, Technology & Operations Resume Examples & Samples

  • Bachelor’s degree, MIS, Computer Science or Engineering
  • Minimum 10 years of experience within the Information Technology field, possessing a broad range of technical understanding, including infrastructure technologies, Hosting Services, Networking and virtualization and cloud technologies
  • Minimum 10 years of experience managing contracts with IT service providers. With deep understanding of on-shore, near-shore and off-shore delivery models. SLAs, governance, vendor performance management, etc
  • Minimum 5 years of experience managing mission critical operational environments including IT Disaster Recovery strategies (preferably automotive based)
  • Minimum 5 years of experience in strategic IT planning with demonstrated project management and analytical skills. Solid understanding of IT platforms including Cloud technologies and strategies
  • Excellent leadership and management abilities
  • Strong commitment to a team environment
  • Ability to quickly adapt to new situations
  • Strong initiative and drive to achieve results under stressful or challenging situations
  • Understanding of emerging technologies related to IaaS and Cloud Computing, as well on implementation strategies
  • Strong Communication and presentations skills – interpersonal, presentation and written
  • Contract management and governance
  • Master's degree, MBA, MIS or Computer Science Degree desired
  • Solid understanding of the planning and execution of organizational and cultural change programs
  • Knowledge of VW Global IT Organization and its operations
43

Technology Operations Center Manager Resume Examples & Samples

  • Supervise a team of operations professionals while being responsive to internal & external customers requiring assistance
  • Leads & conducts critical incident triage, resolution and post incident review
  • Provide extended hours support for the TOC staff. This will include outage reviews, general questions, management responsibilities, escalations, and any other issues for resolution
  • Assist in the professional and technical development of team members, enabling them to set goals, monitor, mentor, coach, and assist team members to deliver quality support
  • Work closely with delivery and engineering team to develop standardized processes and procedures to efficiently monitor, evaluate and repair system deficiencies
  • Directs and conducts continuous improvement research by analyzing alerting trends and metric reports
  • Perform various supervisory duties which including but not limited to conducting regular employee/staff meetings, setting performance expectations, hiring and maintaining operational resources in the group, performance evaluations, following disciplinary action procedures and documenting human resource issues
  • Supervisory responsibilities of 10-15 employees
  • Bachelor's Degree in Operations Management or Business Management or the equivalent in education and experience. Master's Degree in Operations Management or Business Management preferred
  • 5 - 10 years of experience working in an IT operations environment
  • Previous experience in an IT leadership role
  • Ability to work with internal groups, vendors and other suppliers in the support and maintenance of services
  • Ability to develop, document, and publish operational processes and procedures
  • Must demonstrate leadership and problem solving abilities through work experience
  • Ability to work well under pressure is critical
44

Technology Operations Center Operator Resume Examples & Samples

  • Analyze system/manual alerts and react as required by the documented procedures
  • Raise, assign, escalate and follow up Operational Incidents in accordance with the company’s Incident Management process; performs tracking and management of Incidents to resolution
  • Ensure accurate and timely updates to Incidents at all times. Ensure the communication of Incidents and status updates are of high quality and contain accurate and up-to-date information
  • Execute routine support procedures and batch processes; monitor results to ensure batch production completion within service level guidelines
  • Generate and distribute reports in accordance with the Incident Management procedures and TOC standards
  • Provide input and feedback for the development and improvement of communications, processes and procedures
  • Perform administrative tasks for NOC Tools, contact, escalation and mailing lists and other documentation or systems
  • Participate in shift rotation for 24 x 7 x 365 operation
  • Follow all documented procedures to fulfill job responsibilities
  • May be assigned to maintain logs or journals pertaining to information regarding activities performed to pass on to next shift, update and maintain statistics information for department management use or cross-training into other operator shifts
  • Vocation or Technical Training in Computer Operations or Operations Management
  • Associate, Vocation or Technical Degree in Computer Operations or Operations Management preferred
  • Previous relevant work experience. Computer operations experience preferred; previous experience working in shifts is mandatory
  • Experience working in a framework of formal Incident Management processes and exposure to company-wide ticketing systems are essential
  • Experience of working in a customer focused environment
  • Working knowledge of monitoring platforms and applications
  • Familiar with basic troubleshooting in Windows or Network environments
  • Proficient written and verbal communications
  • A+ Certified or equivalent experience
  • ITIL foundation holder
45

Technology & Operations Level Resume Examples & Samples

  • Develop, test and maintain of .NET/C# and C/C++ components, integrating with existing trade processing application
  • Successful project completion, participates to all the phases of the development life-cycle until successful implementation of the change (from early inception to post-implementation support)
  • Recommend & implement solutions for application monitoring & healthcheck
  • Provides technical support for the application
  • Respond to audit requests on system maintenance and enhancements
  • BS/MS in Computer Science or Software Engineering
  • MCSE Data Platform
  • Strong understanding in database design & modelisation
  • Proven practical experience with SQLServer 2005, 2008 and/or 2012
  • Proven experience in system monitoring and performance analysis
  • Strong understanding of Windows System Security
  • Strong understanding of networking and network monitoring
  • Goodverbal and written communication skills
  • 5+ years experience in software development with a solid experience in testing
  • Previous experience maintaining/enhancing Trading Interfaces in a high volume environment required, with an emphasis on order state management, trade management, and exception handling
  • Professional level knowledge of C#, C and C++
  • Practical experience working with large production Windows server base (disaster recovery, fail-over, load balancing)
  • In depth knowledge of design patterns and architectural frameworks used to solve common UI performance constraints
  • Hands on experience in Java based server component design and development a plus
  • SWIFT (ISO15022) Protocol knowledge would be ideal
46

Senior Technology Operations Risk Manager Resume Examples & Samples

  • Risk Management Group
  • Business operational risk teams
  • Bring experience in a technology operational risk management, ideally with experience within Securities technology in the financial services industry
  • Understand and be comfortable operating in a segregated support area
  • Ability to exercise initiative and be able to follow through on issues with minimal supervision
  • Detailed knowledge of control processes and best practice in IT controls
  • Excellent understanding of risk management frameworks and relevant certifications (CISA/CRISC)
  • Ability to write/ present clear and concise reports
  • Ability to identify and analyse risks and develop effective and efficient strategies to manage risks
47

Risk Manager, Technology & Operations Risk Resume Examples & Samples

  • Develop, monitor and review risk related materials to support regulatory requirements, the enterprise- wide risk management framework, and good governance principles
  • Support effective enterprise-wide risk management and governance framework
  • Provide acquisition integration support
  • Manage and oversee special projects and initiatives
  • Broad business and/or industry knowledge
  • In-depth knowledge of Bank products, processes, organization, and interrelationships gained through 5+ years of experience in multiple roles
  • In-depth knowledge of enterprise-wide risk management and governance principles
  • Proficiency in Microsoft office products
  • Undergraduate degree or related experience in a business-related discipline
  • Graduate degree considered an asset
  • Excellent relationship management, project management, facilitation, and communication skills
  • Excellent negotiation and influencing skills
  • Ability to research unfamiliar territory and develop action plans/recommendations
  • Ability to provide strategically-focused advice and counsel
  • Ability to develop relationships and act in a consultative manner with multiple internal and external stakeholders, including senior executives, Regulators, and members of Boards of Directors
  • Ability to work and act independently and/or with a team
48

Upto VP, Global Technology & Operations Resume Examples & Samples

  • Work with Team, Business Partners and Clients to provide and promote quality service solutions
  • Proactively manage the day to day servicing enquiries of all assigned clients
  • Provide advisory services to clients
  • Log, investigate and resolve all enquiries in a timely/accurate manner in accordance with Service Levels
  • Provide consistent service and keep clients informed on status of all outstanding enquiries
  • Liaise with local/overseas Bank’s, Business Partner’s and Preferred Banking Partner’s at all levels
  • Analyze monthly client enquiry statistics to identify trends and recurring issues
  • Attend, prepare and drive internal/external client meetings and/or presentations
  • Market Treasury Service initiatives, successes and strengths to new/existing clients
  • Actively participate in client planning and RFP processes
  • Participate in assigned local and/or regional projects as required
  • Provide back up support to other Client Services Advisor and be a team player
  • 5-6 years Client Service experience (preferably within an international/domestic payments banking environment
  • Strong interpersonal and problem solving skills
  • Excellent written, communication and telephone skills essential
  • Excellent typing and PC skills (Windows, Word, Excel, Powerpoint (an advantage), MS Office)
  • Working knowledge of treasury, trade or cash management services
  • Ability to work in high pressured environment and meet tight deadlines
  • Experience with account opening, product or service documentation an advantage
49

Technology Operations Manager Resume Examples & Samples

  • Partner with Regional Manager to provide leadership in a team environment and providing guidance when needed
  • Work with business and risk managers to establish parameters of certifying access to relative applications/platforms/databases
  • Verify users logical responses to certification of business applications, according to pre-set of system rules and policies
  • Perform security and change control related tasks in compliance with the Information Technology Risk standards for Access Certifications, standard operating procedures and reference documentation
  • Promote continuous improvement to streamline the process of quality assurance
  • Coordinate data collection and confirm readiness to initiate access certifications and notifications
  • Monitor communications for appropriateness of content and escalation
  • Position Change Events (Terminations and Transfers)
  • Bachelor’s Degree preferred; degree in Risk Management, Operations or similar discipline preferred; or equivalent work experience
  • 3+ years in a leadership capacity role
  • 5+ years experience in Access Administration, global operations and/or technology risk management; or equivalent work experience
  • 5+ years experience in a Customer Service discipline
  • Understanding of key controls and how they impact the business from an operational or systems perspective
  • Proficient knowledge of access account administration
  • Ability to prioritize and execute on multiple, simultaneous, complex priorities, while multi-tasking
  • QA experience is a plus
  • Problem Solving / Troubleshooting skills
50

Technology Operations Analyst Resume Examples & Samples

  • Minimum of 3 years Network Support in an Enterprise Data Center environment
  • Minimum of 3+ years Cisco experience
  • Minimum of CCNA Certification required, CCNP is preferred
  • Minimum of 1+ years experience working with Checkpoint or similar services
  • Minimum of 1+ years experience working with VPN
  • Cisco Nexus Infrastructure experience
  • Must have the ability to multitask
  • Must have the ability to work independently and as part of a team
  • Must be willing to modify work hours in order to meet change windows and participate in an on-call availability rotation
  • Bachelor’s Degree in Computer Science or related field of study
  • Knowledge of Hypercom a plus
  • Protocol Analysis Software - Wild Packets, Wireshark knowledge is a plus
51

Senior Technology Operations Engineer Resume Examples & Samples

  • Create reports using incident management tool
  • Mentor and perform knowledge sharing with junior staff
  • Create and enhance recovery procedure
  • Use department website for contacting appropriate contacts
  • Bachelors Degree in Computer Science, Information Systems or related field
  • 3+ years supporting customer facing applications with production access
  • 3+ years of Linux/Unix/Windows system power-user experience
  • Understanding of how systems/components work together (i.e. OS, applications, network, database)
  • Red Hat Certified Technician and/or ITIL v3 certifications preferred
  • Unix/Windows scripting (shell, perl, powershell, etc) is a plus
52

Director Portfolio Management Technology Operations Resume Examples & Samples

  • To manage the Technology Operations organisation's performance in line with the Global Education and Technology Strategies
  • To provide transparency across technology investment for Technology Operations
  • To provide a point contact for transparency of global technology investment into central team for reporting and tracking
  • To report on agreed KPIs and metrics into the Technology Portfolio Management function in Portfolio Delivery and Performance Management
  • To provide Opex management and commercial leadership across all contracts under Technology Operations responsibility balancing operational needs with our drive for optimized 3rd party spend
  • Workforce planning and implementation of agreed programs to support Technology Operations workload and sourcing plans
  • Management reporting of Technology Operations performance across the various technology pillars
  • Governance of all various aspects of Technology Operations ensuring best outcomes in an efficient/effective manner
  • Transformation programmes, and business as usual activities
  • Facilitates the process for prioritising investments within the portfolio for Technology Operations
  • Provides regular and standard information to central Technology Portfolio Management team in order to facilitate consolidate of all technology investment and identification of associated common risks and issues
53

Senior Administrator Technology & Operations Resume Examples & Samples

  • Responsible for the escalation of issues to the Manager, Fund Analysis
  • The role has the authority to monitor and track performance measurements from which volume production and resource utilization can be assessed
  • Two years working experience, Accounting experience is an asset
  • Strong organizational skills to prioritize various tasks and projects
  • University degree or equivalent
  • Operational abilities in automated network and application software tools, including external software
  • Able to manage multi-task in a pressured environment
  • Able to explain procedures and legal requirements clearly and concisely
  • Ability to work in a fast paced team environment
  • Highly developed relationship management skills
54

OS Server Provisioning to Production Technology Operations Analyst Resume Examples & Samples

  • Build and lead a global team dedicated to high quality server provisioning in support of critical service delivery projects
  • 5-10+ years of experience delivering data center infrastructure products and services (server, storage and
  • Expertise with two or more server operating systems including Redhat Linux, Microsoft Windows, Sun Solaris, IBM
  • Technically proficient in server hardware/software, network and storage technologies as stated above
  • Excellent verbal and written communication skills with experience in direct internal and external customer relationship
55

Technology Operations Analyst Resume Examples & Samples

  • Conduct day to day business as usual support for the JP Morgan technology infrastructure operations
  • Resolve/monitor incidents, end-user requests, and escalations as appropriate, working closely with the relevant technology teams
  • Carries out root cause analysis and resolution of recurring incidents
  • Processes and approves technology changes
  • Lead and represent Global Technology Infrastructure Philippines GSC in building relationships with the Global Technology teams
  • Conduct vendor performance review
  • Facilitate deployment of regional and global projects as local GTI representative
  • At least 5 years of IT experience, preferably within the financial services sector
  • At least 3 years demonstrated experience at a manager level, being able to articulate proven staff development and
56

VP, Technology Operations, Card Services Resume Examples & Samples

  • In this role you will have management accountability for more than 35 core and ancillary systems supporting the product lines accounting for more than 100 million transactions (online, user and file/report delivery) daily
  • The position is critical to maintaining the Fiserv commitment to quality and will have a direct impact on our industry credibility and client satisfaction ratings, as you ensure interruptions are minimized and problems are addressed quickly
  • As a critical thinker with exceptional problem solving skills and a proactive mindset you will find this job rewarding and challenging, as you work with cross-functional teams throughout the enterprise to ensure Card Services remains an example of Fiserv values with commitments to quality and service delivery
  • If you enjoy working in a fast paced and high stakes environment with exceptional visibility within all levels of the organization this is the job for you
  • You should be comfortable leading dynamic teams directly and indirectly in critical and time sensitive situations
  • Additionally, you will be asked to provide direct and indirect leadership influence throughout the card services’ organization, particularly in the technology area or on technology initiatives
  • Oversee and ensure the integrity of all production systems on a day to day basis to ensure uninterrupted services
  • Manage the teams responsible for all support activities in the Card Services’ IT organization
  • Ensure that all performance goals for product lines are met (e.g., Service Levels, Sev Events, etc.)
  • Ensure that all systems processing online transactions (e.g., Debit and Credit authorizations) maintain minimally acceptable FCI (failed customer interactions) by optimizing performance on these systems via standards, process and procedure
  • Review and approve all production implementations and change requests (expedited and emergency)
  • Partner with the CIO in all necessary executive-level updates on performance or severity event issues
  • Management oversight for all Change Advisory Board propositions and approvals in the Card Services and Enterprise Technology Group environments
  • Partner with Enterprise Technology Group Zone Command Centers to ensure the optimal operating environment within the data centers for day to day system integrity and management of incidents
  • Lead and manage the migration and consolidation of multiple data centers
  • Work directly with senior leaders in the Client Services and Account Management organizations to ensure customer satisfaction at the product/platform performance levels
  • Drive operational and cultural change efforts that may impact intra- department processes
  • Define operational methodologies, establish appropriate process controls and develop materials, tools and approaches to embed these disciplines
  • Remove roadblocks preventing delivery of excellent technology operations throughout the organization
  • Lead and mentor direct reports to develop and maintain a high performing team focused on exceeding customer expectations
  • Effectively manage team talent via recruitment/development of high performing team members, setting clear expectations for and providing timely feedback on individual and team performance, and taking corrective action when necessary
  • Contribute to long range planning and annual operating plan strategic discussions
  • Extensive and broad knowledge of the organization, industry and relevant external forces, with a significant understanding of how the role of Card Services participates within the financial services industry
  • Ability to assess operational issues to determine root cause and appropriate long term solution
  • Significant knowledge of the financial services technology and the industry
  • Exceptional leadership skills and ability to motivate employees to perform at peak standards
  • Knowledge of budgets, financials, and statistical analysis
  • Bachelor degree required; MBA or related field preferred
  • Minimum of 10 years of relevant experience in a multi-level production support/operations environment, preferably in Card Services or comparable industry
  • Minimum of 5 years of experience working with leveraged services and off-site data centers
  • Ability to create structure in a fast moving, rapidly growing, and changing team environment
  • Strong analytical skills and ability to build consensus
  • Ability to work/lead resources in a matrix organization
57

Streaming Technology & Operations Analyst Resume Examples & Samples

  • Compile and maintain the live event streaming schedule for ESPN International
  • Participate in the day-to-day operational workflow for Iive event streaming
  • Execute defined processes to validate the quality and availability of live content streams
  • Provide Tier I/II support, responding to escalations from Affiliates, Vendors and internal teams
  • Strong organizational, multi tasking and communication skills
  • Experience in the realm of encoding and/or transcoding baseband video to multiple digital formats
  • Degree in Computer Science or related area of study; or equivalent work experience
58

Senior Manager Technology Operations Footwear Resume Examples & Samples

  • Manage effective upstream relationships with Futures team and Brand Operations to identify new development requirements and define handover timelines and clear roles and responsibilities
  • Manage project plans to outline the required defined technology infrastructure and capabilities to be developed and timelines. Capabilities may include, but are not limited to: facilities, machinery, software, and human resources
  • Provide project tracking and regular reporting on the status to internal stakeholders
  • Work with Brand Operations to manage development allocation and ensure that workload is aligned with the capabilities of the suppliers for defined technology
  • Provide technical support to Development teams on the defined technology projects related to pattern engineering and yarns applications
  • Identify constraints to raw material supply and production capacity.Support Material Planning team to align material and component supply with demand
  • Where new machinery is required, monitor the machinery suppliers’ capacity and machine lead times to ensure that machinery purchases are aligned to the production requirement
  • Develop communication paths and contacts between T1 and T2 as new factories adopt defined technology. Ensure alignment of lead times, ordering process and quality requirements between T1 & T2
  • 7 years’ experience in textile industry or footwear
  • Additional experience and knowledge working with molding processes for thermoplastics or flat knitting, steam molding process is preferred
59

Technology & Operations Internship, Datg Resume Examples & Samples

  • Project Management Focus: Liaise with both operational and technical teams. Manage target dates and expectations. Independently identify potential impacts of new and on-going initiatives
  • Business analysis of large-scale initiatives, Build business case study
  • Financial analysis of large-scale projects, identify measurements for ROI
  • In-depth engineering analysis
  • Demonstrated graduate-level skill related to a focus area listed above
  • Strong technical / analytical skills. Excellent problem solving skills required
  • Strong written and verbal skills. Business acumen
  • Experience with and knowledge of most computer operating systems
60

Group Technology & Operations Resume Examples & Samples

  • Project Manage and drive implementation of Offboarding initiative execution in multiple countries in APAC in parallel across various stakeholder groups
  • Be the key point of contact between Central Offboarding Execution Team and Regional COB RTB organization as well as other regional stakeholder groups around offboarding impacts and support requirements
  • Drive issue resolution around any problems or concerns that crop up in each APAC location around offboarding execution
  • Ensure appropriate regional stakeholder engagement and buy in and effective operation of regional governance and oversight around offboarding execution. This includes flagging regional concerns back into global teams as needed and ensuring stakeholders globally as well as regionally /locally in each country are appropriately briefed on implementation progress including status/ risks & issues and items for escalation
  • Support analysis around APAC platform landscape for offboarding exercise and identify appropriate processes and protocols that may require following
  • Actively monitor, manage and report on all relevant KRI’s related to offboarding execution in APAC and un-block any bottlenecks that are slowing down progress
  • Ensure full clarity of R&R across individual teams is established and documented explicitly as part of offboarding execution
  • Establish strong partnership and collaborative relationships with central program team and all involved groups (COB/AFC/Legal etc) towards achieving the implementation outcomes within timeframes
  • Closely partner with Remediation stream Lead in APAC to ensure exception from fofboarding process requiring Remediation are appropriately flagged
  • Ensure experience gleaned and information gather from APAC implementation can be leveraged to the maximum extent to support offboarding execution in other regions as well
  • Demonstrate and enhance knowledge, expertise and experience of legal and regulatory requirements, control frameworks, operational processes and policies around Client offboarding
  • Overall experience of at least 10 years in the Banking/Finance industry of which at least 2 years should be in change/transformation space or associated with change/transformation initiatives
  • Highly structured and analytical preferably with hands on experience of business or data analysis / process mapping/process reengineering
  • Strong experience in participating in complex projects and providing solutions
  • Proven ability to effectively assess and mitigate risks and dependencies and deal with competing priorities
  • Experience of working in a highly-matrixed environment, with strong collaborations ability to enable bridging of gaps between groups and cultures
  • Experienced in effectively communicating with and positively influencing diverse stakeholders (including senior Front office and management staff) and team members
  • Highly proficient in MS Office applications and able to synthesize information for senior management presentations
  • KYC related experience a big plus
  • Knowledge of regulatory trends and developments around KYC space a big plus
  • Prior experience of running operational teams and coaching/mentoring a plus
  • Strong relationship management and influencing / negotiation skills – to be able to manage relationships with stakeholders including those located remotely
  • Should be extremely hands with ability and interest to get into the details and understand front to back flows, perform specific data analysis and track detailed progress KRI’s
  • Eye for detail and able to scrutinize existing processes and identify gaps
  • Independent, self-motivated and a collaborative team player
  • Analytical and able to perform deep dives and root cause analysis
  • Strong interpersonal skills with ability to face resistance and be persuasive in generating buy-in
  • Strong capacity to assimilate other stakeholders perspectives and fast learning abilities
  • Change and Continuous improvement mindset with strong willingness and interest to question status quo
61

Group Technology & Operations Resume Examples & Samples

  • Support the Regulatory Reporting Lead for Asia
  • Provide product / process knowledge to up-coming SDR project deliveries
  • Provide product/process support to Volcker APAC Delivery
  • Identify and minimise risk of Regulatory Reporting breach by analysing exception reports
  • Where an issue is identified, escalate for further investigation
  • Identify opportunities for improving data quality and reducing ‘noise’ and false exceptions
62

Group Technology & Operations Resume Examples & Samples

  • A proven track record of project management and delivery within the Investment Banking industry
  • In depth knowledge of the front to back trade lifecycle and processes associated with financial markets from sales / structuring / pricing, through trading onto back / middle office and associated control functions
  • Good understanding of the macro investment banking environment and industry initiatives, particularly around regulation, KYC and AML, organisational design, outsourcing and vendor management
  • In depth application of project management skills and experience across the entire delivery lifecycle
  • Experience of defining, scoping and managing change projects across diverse stakeholder groups
  • The confidence and ability to convincingly structure, summarize, present and defend recommendations
  • The ability to initiate projects ensuring appropriate sponsorship, governance, funding and resources are available
  • You will be
  • Demonstrable experience in leading projects to successful conclusions
  • Experience in a management role with P&L accountability
  • Experience in developing and tracking financial business cases
  • Relevant experience around structuring a regulatory programme within the Client data/onboarding world
  • Deep experience of Regulation, KYC and AML, and compliance initiatives
  • Ability to leverage and facilitate across a wide group of stakeholders including business, Legal, Compliance, Risk, Finance, Operations and Technology with ability to mitigate and escalate risk / issue conflicts to relevant forum
  • Relevant experience working in the Financial Services industry and experience of program reporting to regulatory authorities, audit, compliance and risk functions
  • Experience of working with or at a regulatory authority preferable
  • Proven ability to effectively assess and mitigate project risks and dependencies
63

Group Technology & Operations Resume Examples & Samples

  • Program manage and drive implementation of new KYC Policies in multiple countries in APAC in parallel across various stakeholder groups
  • Be the key point of contact between Central Project Team Implementation and Policy Leads and COB RTB organization around ensuring operational readiness for country implementation
  • Lead project team to ensure implementation execution is achieved to appropriate standards of program assurance and governance
  • Coordinate with KYC SME team to support translation of global policy and KOP’s into localized checklists / manuals / templates that can be practically adopted and implemented in COB organization and gain good understanding of the key changes
  • Collaborate with AFC and Policy leads and global program to ensure artefacts used in COB teams in each location are completely in line with minimum global standards/guidelines
  • Drive definition of process to map data elements from existing COB platforms into new process templates / formats being rolled out for operational implementation and establishing the protocols / R&R around the new procedures within COB team
  • Responsible for ensuring stakeholders in country and regionally are appropriately briefed on implementation progress including status/ risks & issues and items for escalation
  • Ensure full clarity of R&R across individual teams in Country is established and documented explicitly as part of operational implementation of new policies/ procedures / KRI metrics/ quality framework
  • Establish strong partnership and collaborative relationships with central program team and COB RTB teams (Onshore/SDC) towards achieving the implementation outcomes within required timeframes
  • Help facilitate training delivery into COB teams and FO around implementation elements
  • Drive competency and subject matter expertise build up within COB organization through active involvement in knowledge sharing, post-implementation query resolution and support on new standards etc
  • Ensure experience gleaned and information gather from policy implementation can be leveraged to the maximum extent to support KYC remediation efforts subsequently
  • Demonstrate and enhance knowledge, expertise and experience of legal and regulatory requirements, control frameworks, operational processes and policies across the COB space
  • Overall experience of atleast 10 years in the Banking/Finance industry of which at least 4 years should be in change space
  • Highly structured and analytical preferably with some hands on experience of business or data analysis / process mapping/process reengineering
  • Strong experience in leading complex projects to successful conclusions
  • Proven ability to effectively assess and mitigate program risks and dependencies and mange competing priorities
  • Strong relationship management and influencing/negotiation skills – to be able to manage relationships with stakeholders including those located remotely
  • Should be extremely hands with ability and interest to get into the details and support artifact development for adoption by COB teams
  • Change/Continuous improvement mindset with strong willingness and interest to question status quo
64

Group Technology & Operations Resume Examples & Samples

  • The providing of technical advice around the applications
  • Ensuring that all issues are recorded and tracked in accordance to policy
  • The reviewing and ownership of all outstanding issues
  • Management and communication of major production incidents
  • Oversight into the release of change into the production environment
  • Active participation in regular capacity and continuity reviews
  • User queries and Training
  • Liaising with development teams on new application handover and 3rd line escalation of issues
  • Application roll outs activities (may include some weekend activities)
  • One year or more working in Financial Industry environment
  • Good understanding of FX/Money Market products and business flows
  • Ability to conduct Level 1 diagnostics analysis and trouble shooting
  • Confidence in the knowledge that they have and ability to communicate
  • Ability to conduct testing of new releases
  • Documentation skills
  • Proven ability to set and meet deadlines
  • Ability to liaise with users at all levels including Front and Back Office in a number of Deutsche Bank locations
  • Ability to work as part of an existing support team
  • Ability to multi task / manage multiple projects
  • Understanding of the Project Life Cycle and release procedures
  • Must be able to act under pressure
  • Must be able to work on local public holidays as and when required by the business
  • Must be able to work in shifts rotation - Monday 5am trading starts, the team as a whole provide support coverage from 7.30am to 6.30pm
65

Group Technology & Operations Resume Examples & Samples

  • OTL
  • FIX-FORT
  • MIG
  • RAPTOR
  • ABFO
  • AXIOM OMS
  • Front Office Trading, Sales, Product & Business Management
  • Ecommerce Support (external client facing)
  • Global LD Technology onshore & offshore Development teams
  • Identify process improvements in the regional and global support models and assist in implementation
  • Work with project managers on the introduction and supportability of new services and systems
  • Produce MIS reports on the overall quality of services
  • Follow up and resolve issues of poor service quality
  • 2 – 5 years of strong technical experience, as well as excellent analytical reasoning and practical decision making, combined with an ability to communicate across a broad range of business functions and at all levels of the organisation
  • 1- 5 years experience of supporting applications in a trading floor environment
  • Hands on and proficient with UNIX / LINUX /Windows commands desirable
  • Experience of electronic trading and/or Fixed Income businesses in Investment Banking or Financial sector
  • FIX messaging protocol experience
66

Group Technology & Operations Resume Examples & Samples

  • Provides direction, management and oversight to functional teams within own area of responsibility to ensure that processes are in line with all internal and external policies/guidelines and requirements of the regulators
  • Acts as a role model in relation to the values and beliefs and manages the function in line with these Partners with relevant internal functions to ensure operational delivery across product and business lines within agreed SLAs, KRIs and/or KPIs
  • Understands, translates, communicates and applies Business strategies and objectives within own area of responsibility, ensuring that direct reports and functional teams are aligned to overall strategy and objectives
  • Responsible for delivery of operations to agreed budgetary targets; provides financial management information and reports to stakeholders, product and functional heads as required
  • Possesses cross process knowledge of other functional and product areas and understands how these are linked to respective businesses
  • Partners with the relevant internal functions to scope, define and implement large scale change projects to deliver sustainable process and performance improvement
  • Sought out as a leading Expert within responsible function by key internal stakeholders across the organization and facilitates implementation of new or enhanced processes in line with defined Business strategy
67

Group Technology & Operations Resume Examples & Samples

  • Drive improvements to client on-boarding process through feedback and identification of KYC issues
  • Imbed and execute QA methodology and disciplines for APAC location
  • Maintain timely, accurate and effective reporting for testing span of control
  • Support and contribute towards a continuous improvement programme of work borne out of QA testing results, asses root cause and thematic issues proposing steps to be taken to eliminate, evidencing improvements
  • Participate and contribute to audit and regulatory topics
  • Champion quality management as key to overall change processes
  • Solid experience in KYC domain with the last couple of years spent in 4 to 6 Eye Checker, Subject Matter Expert of KYC
  • Good eye for details and able to articulate the risk and have worked in Operations risk & Audit along with KYC experience will have an added advantage
  • A deep understanding of business area needs and strong stakeholder management
  • Able to apply appropriate legal and regulatory requirements and identify/recommend changes
  • The ability to utilise your area of expertise and knowledge to contribute to significant improvements in operational processes and policies
68

Group Technology & Operations Resume Examples & Samples

  • Design and implement Control risk assessments as part of the Three Lines of Defence (3LoD) framework: Work closely with the regional Control leads to deliver relevant and accurate risk assessments
  • Facilitate an independent risk and control framework, challenge control weakness and deliver transparent risk based oversight
  • Advise and assist in mitigating risks that arise from weakness, errors and external event demands (Audit/Regulatory), in partnership with the business line
  • Instill a control mindset across the organisation, ensuring that control focus is prominent
  • Follow a disciplined approach to ensure that the new Control remit is followed and implemented by both Control and Operations teams
  • Understand the impact of errors, timely escalation, remediation and lessons learnt to facilitate reduction of operational losses or near misses. Manage incident reporting through the agreed GTO framework and work extensively with the business line to identify root causes and implement robust remediation plans. Ensure senior stakeholders are informed and that corrective measures are assigned, tracked and closed
  • Educate and provide relevant training to promote awareness and accountability
  • Create, assess and challenge relevant control indicators. Undertake intrusive analysis and, where required, drive through solutions
  • Proactively question and challenge Operations to identify areas of potential weakness
  • Establish and maintain strong relationships with Operations teams and its management to build an effective partnership to reduce operational risks across the organization
  • Active involvement in weekly/monthly control calls to ensure risks identified across KRIs (e.g. aged breaks) are appropriately escalated and proactively investigated to ensure timely resolution
  • Understand the fundamentals of the GTO minimum standard control guidelines (STARC) and how these overlay into the day to day production environment. Provide guidance to line management to ensure the certification is completed within specified deadlines, and that appropriate action plans are implemented
69

Group Technology & Operations Resume Examples & Samples

  • Providing day-to-day trade-floor application support to the Fixed Income Sydney Desks
  • On-boarding support for new applications
  • Working closely with hub locations Tokyo and Singapore, as well as our near shore team in Pune to act as a one APAC team
  • Fulfilling follow-the-sun responsibilities for outgoing Americas, and incoming Europe regions
  • Flexibility to work out of hours on occasion in order to support standard changes, application releases/patches, DR/BCM, etc
  • Taking full ownership of managing incidents and providing Post Incident Reviews, whilst potentially working with other app support, infrastructure and core function teams of the bank
  • Perform critical system checks (Start-of-Day/Week, Post-Release Checks) and deal with monitoring alerts, as well as improving monitoring across all business critical applications
  • Being fully engaged in strategic process improvement programmes
  • Four years or more working in Financial Industry environment (pref within the Fixed Income area)
  • Ability to conduct Level 2 diagnostics analysis and trouble shooting
  • Confidence in their knowledge combined with ability to communicate to a potentially demanding clients
  • Proven diagramming and documentation skills
  • Practical experience using SQL
  • Practical Unix experience
  • Knowledge of scripting language, e.g. Shell scripting
  • 2 years’ experience supporting trading applications
70

Group Technology & Operations Resume Examples & Samples

  • Front, Middle, and Back Office and Compliance users
  • Nearshore Support teams
  • Global Technology onshore & offshore Development teams
  • Various Technology teams
  • Communicate outages to business and IT teams
  • Supports the development of an environment where people management and development is the number one priority. Coaches direct reports and others in the organisation, as appropriate
  • Actively supports the business strategy, plans and values, contributing to the achievement of a high performance culture
  • Takes ownership for own career management, seeking opportunities for continuous development of personal capability and improved performance contribution
  • Acts as a role model for new employees, providing help and support to facilitate early integration and assimilation of their new environment
  • Supports tough people decisions to ensure people performance is aligned with organisation imperatives and needs. Addresses individual performance issues, where necessary, to drive for high performance
  • Specify the minimum level and type of experience required for the role (e.g. specialised or cross-functional, cross-industry experience, local or international experience)
  • Do not include the number of years
  • Alternative possible background can be indicated
  • Consider the experience required in the following areas
  • Risk and Regulatory
  • Strong background in using SQL (Oracle)
  • Hands-on and proficient with UNIX / LINUX commands
  • Scripted Language; ( python , pearl , java , shellscripting etc .. )
  • Temperament to work under pressure in a fast moving production environment
  • Confident in dealing with senior members of Front office, other business functions and IT management
  • Good communication skills – ability to liaise with both Business and IT users in a clear manner
  • Strong problem ownership skills and attitude
  • Define the minimum level and type of education required
  • If applicable, indicate type of certificate, diploma or degree required
  • All qualifications must comply with provincial human rights legislation
71

Director of Technology Operations Resume Examples & Samples

  • Manage a team of Systems Administrators, Site Reliability Engineers, Database Administrators and Streaming Engineers
  • Manage multimillion dollar CBS Local/Radio streaming and content platform across diverse technology stacks
  • Design/Architect web, streaming, API, and content delivery infrastructure
  • Design/Architect our automation systems including builds, configuration, and deployments across Linux and Windows stacks
  • Maintain security of all data and implement disaster recovery and backup procedures for all computer systems and test to ensure reliability in case of a system failure or disaster
  • Work with technology vendors and partners on initiatives such as video streaming and podcast delivery
  • Support our private and public cloud-based environments, APIs, and web applications
  • Monitoring and troubleshooting our systems
  • 7+ years previous experience in a systems engineering role
  • Akamai/Cloudfront CDN experience
  • Strong knowledge of security best practices and stays current on new threats
  • Understands scalable web applications and how to tune for performance
  • Experience in content delivery a plus
  • Experience with some of the following: MSSQL, MySQL, Solr, Mongo, Django/Flask, PHP/Symfony, WordPress, Memcache, Windows and IIS, Linux
72

Business Manager Group Technology & Operations Resume Examples & Samples

  • Identifying and driving any opportunities to achieve full adherence to allocated budget and head count targets, including adherence to the Change the Bank (CTB) targets of Debt Operations
  • Taking accountability for the execution and management of core business management control tasks including Non-Performing Assets, Net Tangible Assets and Business Information Security Office responsibilities, vendor relationship management and audit tracking
  • Managing and tracking CTB transitions and efficiencies ensuring accurate and timely results
  • Ensuring standardisation and co-ordination where possible within a cross-asset team
  • Identifying issues and mapping out ideas around cost impact and value drivers of proposed solutions, supporting and leading the preparation of feasibility studies and estimates
  • Implementing timely cost, risk, performance and capacity reviews at regional, inter and cross product level
  • Performing data analysis to support tasks as required
  • Liaising with programme / project managers, clients, function analysts and developers as appropriate to ensure solution design and implementation is in line with the business requirements
  • Being responsible for Strategy and Change: Building single change Book of Work (BoW) views within product lines, across Debt Operations and mapping out their inter-dependencies, cost and benefit views
  • Interacting with all the key stakeholders for Debt Operations
  • Developing relationships between Debt Operations and the Front Office Business Heads
73

Group Technology & Operations Resume Examples & Samples

  • Trade capture, trade validation and trade control for the GFFX/GLM trading desk, primarily focusing on Money Market and FX trading
  • Regulatory reporting responsibilities with the RBA on a daily basis
  • Daily oversight of functions performed in centre of excellence
  • Settlement – assist in managing DB’s daily liquidity and funding needs and ensure DB’s account is flat at EOD
  • Rates & Market Data – distribute the BBSW & BBSY rates daily, publish DBQ Rates and saving down of EOD RMS rates for the FX Forwards desk
  • Assist in internal and external audit enquiries and follow up corrective action where required in a timely manner
  • Front Office and other stakeholder management, ensuring that deliverables are prioritised and service requirements are met, the function works closely with the Pool and MMS traders
  • Monitor and report Key Performance Indicators including recs
  • Challenge the current control and process environment; drive tactical and strategic solutions in partnership with IT, Operations & the Business
  • Work closely within a small team across two support models (Rates TS)
  • Proactively understand and respond to developments in the local and global regulatory environment (eg Dodd-Frank, EMIR, ASIC Trade Reporting, Volcker)
  • Develop, maintain and review critical metrics designed to flag areas of control concern
  • Global Markets Product Knowledge (One or more of Debt, Derivatives, FX, Equity)
  • Knowledge of external and internal funding of the bank would be beneficial
  • Excellent interpersonal and analytical skills, with attention to detail
  • Background in investment banking, if not in a Middle Office role then minimum in a role that has frequent face off or liaison with Middle Office, Settlements and the trading desk
  • Should be able to work under pressure as role is on the trading desk
  • Strong individual with sound experience in a GTS or T+1 P&L environment, knowledge of the trade capture systems and with strong excel skills
  • Candidate should be a confident communicator, not afraid to challenge and escalate where required
  • Ability to multi task within strict deadlines for risk in a high volume and complex environment
74

Group Technology & Operations Resume Examples & Samples

  • Engaging and Supporting with Senior Management to effectively manage Regulatory, Technology, Vendor and Operational Risks in the Asia Pacific Region
  • Represent Infrastructure Services Risk Management on Regional Risk and Control Committees
  • Managing multiple risk processes such as Vendor Risk Management (VRM) and Operational Risk Management (ORM)
  • Managing and coordinating the audit engagement activity across Infrastructure Services
  • Managing and coordinating regulatory activity
  • Manage large scale Vendor and Operational Risk, audit and Regulatory Governance – deliver the risk management and controls oversight needed to support the overall Infrastructure Services environment and related programmes, with a focus on the APAC region
  • Deputize in the APAC region for the Infra. Services RRC Global Lead on key management meetings within Infrastructure Services, the Nucleus Programme and other Strategy 2020 projects
  • Provide detail and clarity on Vendor and Operational Risk Management scope for APAC, and work with the other VRM and Risk regional leads as part of the Global management group to ensure consistency and avoid any duplication
  • Ensure and own VRM and ORM across the APAC region in line with the overall strategic delivery plan which includes identification and remediation of programme level risks
  • Manage the VRM and ORM activities via local governance that would feed into the centralised Programme Controls governance, processes, risk management, progress tracking and reporting; which in turn feeds into the Programme Management Office of the Nucleus Programme
  • Own, adapt and manage the effectiveness of the regional RRC plans, governance, policies, directives and procedures for APAC
  • Effectively support the management of the resources and people strategy in APAC as it relates to Infrastructure Services RRC, including all shared resource conflicts
  • Stakeholder management – collaborate with and influence key stakeholders across the region – to build relationships which enable efficient, collaborative operations in APAC and overall; specifically in the Vendor Risk Management, Regulatory Engagement, Audit and Operational Risk Management areas
  • Risks and Dependency Management - understand the risks and dependencies that could impact the realising of the regional objectives and engage with the relevant counterparts, including the central Infra Services Leads, and Programme Management, to ensure the delivery of those dependencies
  • Where applicable, be accountable for the forecasting and management of programme budget allocated to the region, and management of all cost issues
  • Identify and manage conflicts around business delivery plans whilst maintaining integrity of the business case
75

OS Server Provisioning to Production Technology Operations Analyst Resume Examples & Samples

  • Build and lead a global team dedicated to high quality server provisioning in support of critical service delivery projects; provide clear direction, priority, goals, performance feedback, mentoring and career paths for all personnel
  • Continually define ways to increase internal client satisfaction and deepen client relationships; provide timely resolution to internal client issues
  • Project excellent command of business knowledge
  • Lead implementation of multiple department programs and participate in enterprise-wide project teams
  • Ensure project work is performed in compliance with corporate risk and security policies
  • Influence the IPD technical and strategic direction through technology solution recommendations and be a key advisor on significant decisions
  • Reinforce team approach throughout practice both on LOB projects and internal IPD initiatives
  • 5-10+ years of experience delivering data center infrastructure products and services (server, storage and networking) with minimum of 7 years experience in a leadership position
  • Expertise with two or more server operating systems including Redhat Linux, Microsoft Windows, Sun Solaris, IBM AIX and VMWare ESX
  • Experience with multiple server hardware platforms including the HP Proliant and Dell Poweredge series
  • Expert understanding of layered tools including Tivoli, Symantec ESM, NetSNMP, KeoN, other
  • Good working knowledge of automated server and storage provisioning tools (HP Object Orchestrator, Opsware, NetApp)
  • Experience with SAN and NAS data storage technologies including EMC, Hitachi Data Systems, IBM XIV, NetApp, and F5 Acopia
  • Working knowledge of data backup & protection technologies including Symantec NetBackup & PureDisk, IBM TSM, virtual tape and CDP technology
  • Thorough understanding of routing/switching concepts, IP assignment, LAN/WAN/VLAN configurations, Cisco/Juniper products, and network inventory management systems such as AIMS
  • Flexible, thoughtful, accountable, trustworthy, approachable and passionate about work
  • Excellent customer service support with a ‘can-do’ attitude
  • Ability to execute with discipline and urgency
  • Demonstrated impact and influencing skills with high degree of initiative
  • Collaborative/Team oriented
  • Experience with process engineering, ITIL/Six Sigma approaches, workflow management and complex provisioning environments
  • Excellent verbal and written communication skills with experience in direct internal and external customer relationship management
  • 24/7 customer support and service delivery experience
  • Hands-on experience and knowledge of data center provisioning disciplines, with specific depth in Workflow, and Server/Storage/Network Engineering
76

Group Technology & Operations Resume Examples & Samples

  • Support the FIC trading desk in conjunction with the Rates Trade Services team
  • Product coverage for this role is primarily FX cash, FX options (vanilla and structured), futures, interest rate derivatives
  • Verification of FX structured trades
  • Perform lifecycle events for restricted Asia entities
  • Resolve queries/perform ad-hoc tasks relating to trade bookings
  • Oversee our Manila-based team to ensure completeness, accuracy, and timeliness of their activities
  • Participate and drive strategic and ad hoc projects (e.g. regulatory, system/process improvements)
  • Face off to the Front Office and other stakeholders (e.g. Finance, Operations, Technology)
  • Provide subject matter expertise in terms of bookings and trade flow
77

Technology Operations Analyst Resume Examples & Samples

  • Lead cross Line of Business teams in designing workflow approaches and managing the end-to-end quality life cycle of network sponsored assets
  • Responsible for working in tandem with a variety of technical resources to prepare for and execute technology deployments within the Data Center environment
  • Minimum 3+ years of experience in Systems Administration of Wintel/Unix environments
  • Minimum 3+ years deploying servers, blade centers and mid-range hardware in Data Center environments
  • Minimum 3+ years experience with HP blade chassis
  • Minimum 2+ years experience in HP Non-Stop/Superdome infrastructure and STRATUS
  • Minimum 1+ years experience with monitoring tools
  • Minimum 1+ years experience with DCIM tools
  • Minimum 1+ years experience in Critical Environments
  • Extensive working knowledge in UNIX and Windows platforms
78

Senior Manager Technology Operations Resume Examples & Samples

  • Own assigned projects end-to-end within Footwear Sourcing; incl. definition of deliverables and KPIs, creation of project plans and timelines, monitoring and driving of progress, and post-implementation assessments of project success
  • Work with subject matter experts to provide content input into projects, and to achieve optimal solutions for the adidas Group
  • Provide regular and structured updates on project achievements and challenges
  • Drive process/system standardization, implementation and improvements; e.g. MLM
  • Support development and enhancement of advanced software tools for Strategic Technology Operations; e.g.to support Allocation strategy for T2 base,
  • Proactively assess and suggest improvement opportunities for Strategic Technologies Footwear Sourcing across LOs/functional areas
  • Manage selected activities as defined by Director Strategic Technology Operations
  • Proactively work across functions to identify and resolve issues that are posing obstacles to the business
  • Strong analytical and quantitative skills, and ability to ‘connect dots&#8217
  • Strong interpersonal and communication skills, able to communicate at senior management level
  • Ability to motivate and lead teams of diverse professionals
  • Good understanding of process / system landscape relevant to Footwear Sourcing
  • Good knowledge of Footwear industry and manufacturing methods a plus
  • Good knowledge of standard Software applications (Excel, PowerPoint)
  • Minimum of 5 years working experience in operations or project management
  • Fluency in English, knowledge of another language an advantage
79

Group Technology & Operations Resume Examples & Samples

  • Responsible for ensuring timely, complete and accurate processing of periodic reviews of existing clients
  • This role involves the following key tasks
  • Prior experience with knowledge of relevant areas such as client on-boarding and KYC
  • Basic analytical skills, flexible regarding production problem solving
  • Ability to work in virtual teams and in a matrix organizations and Excellent team worker
80

Group Technology & Operations Resume Examples & Samples

  • Provide Business management support for Operations team at various levels of governance (Team meetings, Senior management updates, Town halls, Working groups)
  • Effective tracking and communication of Business status and metrics
  • Successful administration of Business administration framework, processes and tools
  • Collation of status reporting, tracking of action items, preparation of minutes
  • Budget Control and Reporting – on-going financials tracking and reporting / Business-wise spend / FTE tracking / Resource utilization and analysis as required
  • Analyses YTD performance and develops target suggestions based on the business strategy
  • Preparation of strategy focused presentation materials and documentation for Senior Level management on a regular basis
  • Works with Lead Business Management Analysts to ensure proper cost allocation from service providers (e.g. Finance)
  • Creates reports that provide insight about our performance in both financials and headcounts
  • Provides the data needed for proper cost allocation, modeling
  • Supplies key analysis for portions of the monthly MI
  • Performs ad-hoc analysis for senior management
  • Ensures compliance with relevant regulations as well as internal and external policies and procedures
  • Proven PMO / BMO experience and knowledge of Business Management
  • Experienced user of MS Project and MS Office (Word, Excel, PowerPoint, Business) is critical – Advanced PowerPoint skills preferred
  • Proven experience in coordinating with internal stakeholders (Business / COO / Finance teams)
  • Demonstrated capability of problem-solving, decision-making, sound judgment, assertiveness
  • Ability to work independently showing drive and initiative with minimal supervision
  • Flexible problem-solver, open minded to receiving input from colleagues
  • Ability to share and receive information, knowledge and expertise within the team environment
  • Ability to work within virtual global teams in a matrix organization and across all levels of management and staff
  • Bachelor Degree from an accredited college or university in finance or related discipline
81

Group Technology & Operations Resume Examples & Samples

  • Program manage and drive implementation of KYC Remediation execution in multiple countries in APAC in parallel across various stakeholder groups- Manage one or more tranche(s) of the remediation activity for a logical unit of the business, such as a country, a business segment or a grouping of clients
  • Responsible for ensuring that the remediation activities are sufficiently planned, and resourced with team(s) of the required capacity and capability
  • Be the key point of contact between Externally Augmented Remediation Teams and various groups within DB to drive appropriate, time bound execution of remediation in a collaborative manner
  • Partner closely with COB RTB organization to ensure pipeline of remediation requests is appropriately established, prioritized, supported and enriched for any required
  • Track Remediation exercise cases from initiation to completion and report status, and ensure service quality delivery of Remediation activity
  • Monitor the SLAs / KPIs for the execution progress barometers – and intervene where progress is stuck with escalation of scenarios to business/ Management as appropriate
  • Responsible for MI and reporting of their tranches to ensure status is recorded accurately and progress is made according to the plan
  • Closely partner with Business groups to ensure activities are appropriately planned and the right levels of engagement and participation is there to ensure progress on all cases
  • Ensure process around rapid remediation is regularly reviewed to streamline towards making it more efficient
  • Ensure full clarity of R&R across individual teams in Country is established and documented explicitly as part of operational execution of remediation efforts
  • Establish strong partnership and collaborative relationships with global program team towards achieving the implementation outcomes within required timeframes while balancing regional challenges / concerns
  • Ensure appropriate training is planned and executed for remediation resources so that quality standards required for this exercise can be achieved
  • Ensure there is appropriate and sustainable transition from one-off remediation activity to ongoing Review process in RTB with appropriate controls as part of the exercise being completed
  • Demonstrate and enhance knowledge, expertise and experience of legal and regulatory requirements, control frameworks, operational processes and policies across the COB space and drive competency and subject matter expertIse build up within COB Transformation through active involvement in knowledge sharing
  • Solid experience in the Banking Finance industry and exposure in change space
  • Highly structured and analytical preferably with some hands on experience of business or data analysis, process re-engineering and or regulatory change
  • Experience of engaging or partnering with external/vendor teams around process/operational change initiatives a big plus
  • KYC related experience or knowledge of regulatory trends and developments around KYC space a big plus
  • Should be extremely hands with ability and interest to get into the details and resolve issues as they crop up around the remediation exercise
82

Group Technology & Operations Resume Examples & Samples

  • A Programme is a group of related projects that together deliver the intended value of a business case. The Programme Manager is responsible and accountable for the realisation of the intended outcome and value of the programme. This requires the Programme Manger to ensure projects deliver the required outputs whilst managing the costs to budget, delivering the business benefits according to plan, identifying project delivery risks and proposing mitigations as required
  • The Programme Manager does this by managing project managers and providing support in the preparation of the various senior management forums from working groups to steering committee boards for decision making
  • The Programme Manager will have a reporting line to the Programme Director
  • Ensure the programme and associated business case are scoped, initiated and approved according to required procedure
  • Plan the programme in a manner that delivers the component project outputs as and when needed to support the intended value of the business case
  • Ensure the project managers execute and implement according to the plan or any agreed changes to the plan, and according to agreed programme management standard
  • Ensure relevant and appropriate analysis gets performed, shaped in appropriate management information and presented to the relevant governance bodies and steering board
  • Ensure that programme relevant risks, issues, actions, costs, schedules, benefits and other related artifacts are documented and tracked
  • Ensure an appropriate programme steering group is in place and report into that group on a regular basis with risk and dependency status, and recommendations on any required decisions
  • Ensure that the programme work is compliant with documented standards, templates, and frameworks, and captured in agreed toolsets
  • Engage on a regular basis with the sponsor and stakeholders and ensure broad awareness, engagement, and communication
  • Provide recommended decisions and/or mitigation strategies for identified issues and risks
  • Dynamically ensure appropriate contingencies are available for risks likely to be realised
  • Have a broad awareness of dependencies that could impact value realisation, and engage with relevant counterparts to ensure dependencies don’t jeopardize committed business benefits
  • Analyse, identify, and appraise risks and issues that impact the realisation of the committed business case and either resolve them or propose a mitigation as appropriate
  • Propose to stop the programme when it becomes clear that the intended benefits will not be realised
  • Manage project managers consistent with our management principles
  • Lead (cross-) divisional peer reviews and drive adoption of best practices
  • Ensure the programme closes according to required procedures
  • Ensure compliance of programmes and projects to the Programme Governance Framework
  • Experience in running Regulatory programmes
  • Experience managing or understanding of a Banking Technology environment
  • Demonstrable experience in leading complex transformation programmes to successful conclusions
  • Experience in a leadership/management role with material P&L accountability
  • Experience in developing and tracking complex financial business cases
  • Experience in negotiating commercially valuable outcomes
  • Relevant experience working in the Financial Services industry
  • Proven experience in mentoring and coaching teams
  • Proven ability to effectively assess and mitigate program risks and dependencies
  • Experienced in effectively communicating with and positively influencing diverse stakeholders and team members
  • Appropriate domain expertise
83

Group Technology & Operations Resume Examples & Samples

  • Responsibilities include trade validation, amendments, monitoring of option expiries and maintenances, resolving queries and being the primary point of contact for Traders
  • Duties include reconciliations, review of trade bookings and resolving settlement and trade queries
  • Performs query resolution for processes within his/her teams remit and regularly assesses the effectiveness of the checks
  • Main interface with TC teams in trading hubs and provides inputs into both regular and adhoc forums with them (i.e. escalated issues reviews, control calls etc)
  • Liaise with different support teams for escalation and remediation of daily issues encountered
  • Provides summary of KRIs for their business area and remediation plans where SLAs are being missed and/or where issues exist
  • Facilitates CTB initiatives and drives continuous improvement program within their team
  • Work with different stakeholders to improve existing processes and outputs
  • Solid experience in Trade Capture or related space
  • Prior exposure in Credit and Fixed Income product knowledge preferred
  • Excellent understanding of FTB process and control environment
  • Good cultural awareness and able to manage stakeholders across locations
  • Good communication skills, fluent in English (written/verbal)
  • Team worker, able to work in virtual global teams and in a matrix organisation
  • Flexibility regarding problem solving
  • Degree in Business Finance, Economics or equivalent
84

Director, Technology Operations Resume Examples & Samples

  • People Leadership ~~ Strategy ~~ Delivery ~~ Vendor/Contractor Management ~~ Project Management & Prioritization ~~ Financial Management ~~ Champion Standards & Best Practices
  • Bachelor’s degree in Computer Science, Engineering, MIS or related field; or equivalent work experience
  • 7-10+ years of experience of increasing responsibility in the delivery and operations of technology products/services
  • 3-5+ years of leadership experience, including demonstrated success in leading technical teams and executing technical projects within a quality management framework
  • 2-3+ years of experience in successfully managing budgets (departmental and/or project)
  • Highly effective verbal and written communication skills with ability to deliver technical information to non-technical audiences
  • Experience participating in the financial planning process (departmental and/or project)
  • Experience in delivering technical solutions through both vendor/contractor and employee resources
85

Team Lead, Technology & Operations Resume Examples & Samples

  • 5 years of banking experience
  • Experience in management
  • Solid knowledge and understanding of the business unit’s key products and services, processes and controls
  • Solid understanding of internal business partner’s business, services and organization
  • Strong coaching, mentoring and training skills
86

Director Technology Operations Resume Examples & Samples

  • Working closely with the CTO to drive strategy and planning efforts including the department’s 5-Year and Annual Operating Plans
  • Provide support and/or lead key strategic projects both at the departmental level as well as enterprise CTO efforts
  • Manage key communication from the CTO office including, but not limited to, summaries, tech bulletins, etc
  • Drive key Technology Talent efforts across the department
  • Anticipate key marketplace digital trends, opportunities and share insights with leadership and internal partners
  • Drive participation for community efforts such as tech panels, presentations, tech events, etc
  • Responsible for the oversight, communication, scheduling, budgeting and tracking of technology initiatives and projects driven by the Office of the CTO
  • Work closely with finance and the business on overall budget management for the Office of the CTO
  • Successful track record of leading innovative digital projects/programs
  • Experience generating brand awareness through pioneering initiatives and community outreach
  • Strong planning, scheduling, and organization skills with the ability to drive projects to completion
  • Proactively identifies and executes new ideas and opportunities
  • Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short and long term challenges
  • Builds and maintains relationships with key internal and external stakeholders
  • Excellent analytical, diagnostic and problem solving skills
  • Excellent communication skills in presenting complex information to technical and non-technical audiences
  • High level experience creating effective and compelling presentations
  • Experience working in an innovative technology company
87

Associate Manager, Technology Operations Resume Examples & Samples

  • Help team members succeed by providing timely guidance on goals, projects, processes, and day-to-day issues
  • Perform problem resolution including root cause analysis of system and application incidents
  • Develop relationships with and work alongside other cross-functional IT groups such as networking, storage, database and security
  • Instrument systems to provide the best possible operational monitoring and metrics
  • Create, update and enhance written processes and documentation with a focus on ease of understanding and completeness
  • Participate in on-call rotation, receiving and responding to daytime and after-hours alerts
88

Technology Operations Manager Resume Examples & Samples

  • Provide leadership, direction and support to Operations staff regionally, providing global direction as applicable
  • Responsible for directing the Operations team in support of various lines of business
  • Maintains BAU and drives strategy for request processing and incident management
  • Ensures Service Level Agreements are satisfied
  • Responsible for providing root-cause analysis and process improvement recommendations when service levels are not met
  • Responsible for performance management of managers and staff in accordance with corporate guidelines
  • Day-to-day management of service delivery operations regionally
  • Directly responsible for service delivery and performance of the team as it relates to on-boarding, off-boarding and maintenance of access entitlements
  • Partners with other functional areas to ensure seamless delivery to customers, including coordination with cross functional or operational resources
  • Utilizes existing business intelligence metrics and management reporting
  • Partner with internal and LOB Project Managers on implementation of security related projects for new and enhanced technology
  • Accountable for implementation of strategic initiatives related to new or enhanced security products and toolsets on supported platforms
  • Identify, define, approve and implement continuous process improvements utilizing various tools and methodologies
  • Assess recommended procedural changes to enhance the functionality of the operations team
  • Identify opportunities to automate or streamline current processes; Coordinate with global peers across internal and LOB departments, focusing on driving efficiency and service delivery improvements
  • Manage operational risk and ensure compliance to all internal and external policies and regulations
  • Ensure appropriate control environment is developed and maintained
  • Ensure successful implementation of action plans to address risk and control issues
  • Serve as primary point of contact for site specific audit activities
  • Promote security awareness across the firm on an on-going basis
  • Responsible for capacity planning and management
  • Responsible for Business Continuity and Disaster Recovery
  • Provide leadership during resiliency event as site lead
  • Provide governance and approval for expense related to shift differential and drive overall compensation planning in accordance with HR policies while adhering to budget guidelines
  • Responsible for collaboration with global stakeholders
  • Develop and maintain good relationships with business partners
  • Ensure communication is customer focused and professional; responsible for local communications
  • Monitor and ensure client satisfaction
  • Serve as primary point of contact for site specific escalations
  • Minimum 8 years experience in identity and access administration, global operations and/or technology risk management
  • Minimum 5 years management experience and demonstrated leadership capabilities
89

Technology Operations Resume Examples & Samples

  • Contribute to our software toolset
  • Web tools written in Javascript / JQuMonitoring and maintenance utilities in Perl and Java
  • Data captures to enable ever more in-depth analysis
  • Bachelor’s degree in computer science or related IT field preferred
  • Keen enthusiasm for acquiring new technical skills
  • Ability to write efficient and maintainable code
  • Familiarity with Sybase, SQL, and/or Oracle database technologies
  • Enjoys interactive troubleshooting and supportAbility to build relationships with teams in geographically disperse locations
90

Senior Director, Technology Operations Resume Examples & Samples

  • Provide strategic direction and day-to-day leadership to a team of highly technical employees. Develop and maintain an organization of high performing people through effective hiring, coaching and rigorous performance/talent management processes. Foster a collaborative, success-oriented team environment where resources are empowered and accountable
  • 10+ years of experience in technology and/or software development, progressing in complexity and responsibility
  • 5-7+ years of leadership experience that includes leadership of technical projects and teams
  • 2-3+ years of proven experience and success in strategy planning and execution
  • 2-3+ years of experience and proven success in developing/supporting large volume transaction systems for trading, money movement, as well as web solutions
  • 3-5+ years of experience in successfully planning and managing budgets (departmental and/or project)
  • Demonstrated maturity and effectiveness in leadership of technical projects and teams
  • Demonstrated superior ability to deliver technical solutions of increasing scope, complexity, visibility and criticality on time and within budget through both vendor (on- and off-shore) and employee resources
  • Demonstrated thought leader and innovator in using technology to move the business forward
  • Highly effective communication skills that includes the ability to deliver technical information to non-technical audiences
91

Technology Operations Analyst Resume Examples & Samples

  • Resolve L2 Escalations for aligned products; determine resolution and required enhancements to improve products and support model
  • Provide expertise in the full range of technology controls practices: Information Risk Management, Business Continuity and Disaster Recovery, IT Control Policies (i.e. Identity and Access Management), and Problem, Incident and Change Management Processes
  • Drive client service improvements, automation, designing and development of dashboards and implementation of monitoring solutions
  • Coordination and evidence gathering for Audits / RCSAs (Action Plans)
  • Hands-on experience with security or monitoring products, with in-depth knowledge of 2 or more of the following systems: Symantec DLP, Symantec Endpoint Protection (SEP), Tanium, Bromium, CAP/Skybox, Tripwire, Symantec Enterprise System Manager (ESM), Splunk, ArcSight and/or Qualys Guard Enterprise Scanner
  • Understanding of defense-in-depth and layered network security architectures. Web Servers, Encryption
  • Administrative and functional understanding of relational database systems such as MSSQL, Oracle, MySQL
  • Security certifications such as CISSP, CEH, CISA, SANS GIAC, etc. desired
92

Technology Operations Analyst Resume Examples & Samples

  • Provide support for security applications assigned to the team as part of a 24x7 operational support model
  • Identify inadequacies within the environment and construct solutions to resolve the problem
  • Provide expertise in the full range of technology controls practices: information risk management, business resiliency, IT control policies, problem, incident and change management processes, as identified
  • Coordination with other teams for ongoing maintenance, patching and reboots cycles for related system
  • Assuring compliance with Rules of the Road for Global Technologists: (Security, Stability, Standards)
  • Participate in the on-call rotation of the team
  • Ability to work as part of a team of technicians and contribute to the overall success of the organization
  • Experience with Linux and Microsoft Windows Server Operating system administration
  • Hands-on experience with security or monitoring products with knowledge of 1 or more of the following systems: Symantec DLP, Symantec Endpoint Protection (SEP), Tanium, Bromium, Qualys, CAP/Skybox, Tripwire, Symantec Enterprise System Manager (ESM), Splunk, ArcSight, Network Vulnerability Assessments
  • Functional understanding of relational database systems, i.e. MSSQL, Oracle, MySQL
  • Functional understanding of web servers, SSL certificates, TCP/IP and related processes and services
  • Must have prior experience supporting and troubleshooting applications and enterprise systems
  • IT experience with the ability to articulate and document the support and operational processes performed
  • Excellent written, interpersonal, planning, and organizational skills with the ability to communicate at all levels of the organization
  • Other complimentary skills include: Business knowledge related to banking and financial services
93

Director of Technology Operations Resume Examples & Samples

  • Direct the activities of one or more IT functional areas through managers with overall responsibility for the direction of those areas
  • Develop partnerships with R&D teams and participate in product development discussions
  • Establish goals, objectives for each functional area
  • Build a world class high performance team of engineers to manage a cutting edge technology stack(s)
  • Enforce proper change, build and release management practices with a strong focus on continuous delivery
  • Plan, develop and execute the overall quality assurance strategy for the NOVA platform
  • Establish ITIL practice for change, incident and problem management
  • Manage all system vendor, hardware and software relationships
  • Planning, project management and implementation leadership, identifying opportunities for automation, cost savings, and service quality improvement
94

NIS Senior Technology Operations Analyst Resume Examples & Samples

  • Writing, communicating, facilitating, and presenting cogently; to and/or all levels of internal and external audiences, with emphasis on customer service, customer follow up and escalation requests
  • Maintaining understanding of functional aspects of the Ionic platform
  • Understanding data flows and surrounding business processes impacted by the application(s); and,
  • Troubleshooting and providing solutions for technical questions and issues or routing to appropriate escalation group
95

Technology Operations Resume Examples & Samples

  • Provide process engineering analysis and management, as well as global cross platform support for the GTI Towers and Lines of Business; in areas such as Distributed Computing, i.e. Windows/Unix Engineering and Administration, Network Engineering, Administration, and Operations, Batch Processing, and Mainframe / Large Mid-Range environments
  • Interface with lines of business within GTI (Global Technology Infrastructure), Analyze and Gather their Requirements, Create Use Cases, and Define and Document Processes for new product transition
  • Handle process definition, management, and delivery for new GTI product transitions, via Netcool monitoring tools
  • Manage and support the creation of run books by tower and peer organizations in order to resolve issues
  • Handle training, scheduling, and daily support of and resolution for issues within the scope of the processes
  • Work closely and partner with Network Engineering, Regional Support, and Operational Support teams in order to achieve support delivery goals
  • Minimum of 5 years of experience working with IT Infrastructure and Operations Technology, including areas such as Distributed Computing, i.e. Windows/Unix Engineering and Administration, Network Engineering and Operations, Batch Processing, and Mainframe / Large Mid-Range environments
  • Minimum of 3 years of experience managing projects for complex information technology operations and infrastructure environments; as well as a proven track record of experience with business analysis, requirements analysis, project management, and process engineering
  • Minimum of 3 years of experience acting as a liaison, interfacing with technical and business stakeholders within multiple lines of business, gathering and analyzing requirements, creating use cases, defining and establishing process, creating project plans, managing multiple simultaneous IT Infrastructure and Operations-based projects, and handling support for IT Infrastructure and operations initiatives
  • Familiarity with SAN, NAS, and Back up tools, including knowledge of NAS Filers, SAN Frames, LUN, Volume Groups, Netbackups, Tape Libraries, Deduplication, NAS Vaulting, Snapshots
  • Familiar with commands for Unix, Linux, and Windows
  • Strong customer service skills, strong problem solving skills and decision making ability, strong written and verbal communication skills, ability to follow policies and procedures, and attention to detail
96

SAN Technology Operations Analyst Resume Examples & Samples

  • EMC Clariion/VNX/Symmetrix DMX/VMAX (5+ years)
  • Hitachi AMS/USP/USP-VM/USP-V/HDP (5+ years)
  • Experience of Request and Change Management Tools and processes (5+ years)
  • Command line experience of Cisco/Brocade/McData Storage Switches/Directors (5+ years)
  • Advanced business continuity/resiliency knowledge (3+ years)
  • IBM XIV (1+ years)
  • Expert production technical operations experience
  • IT Risk Management best practice experience
  • Proactively analyze potential issues searching for ways to mitigate future risk
  • Capable of acting as business liaison, translating business needs to technical requirements and providing point of
97

OS Server Provisioning to Production Technology Operations Analyst Resume Examples & Samples

  • 5+ years of experience delivering data center infrastructure products and services (server, storage, and networking)
  • Expertise with two or more server operating systems including Redhat Linux, Microsoft Windows, IBM AIX, and VMware ESX
  • Expert experience with server hardware, including Cisco, HP, Dell, and IBM
  • Expert understanding of layered tools including Tivoli, Symantec ESM, NetSNMP, KeoN
  • Expert experience within VMware Virtual Center, including new VM creation, modification, and deletion
  • Experience with blade-based server platforms and their design and management tools, such as HP and Cisco UCS
  • Expert understanding of standard layered tools including CFengine, SCCM, Tivoli, SCOM, Symantec ESM, NetSNMP, KeON, etc
  • Good working knowledge of workflow tools such as Oracle SOA and or Remedy
  • Good understanding of routing/switching concepts, IP assignment, LAN/WAN/VLAN configurations, Cisco/Juniper products, and network inventory management systems such as AIMS
  • Experience with process engineering, ITIL/Six Sigma approaches, workflow and change management in a complex environment
  • Bachelor degree in MIS preferred discipline and/or relevant experience
  • Team-oriented approach and ability to work well with partner organizations in a large corporate environment
  • Customer-service focus, striving to ensure that the service is not just available but meets business needs now and for the future
  • Drive for continual improvement – identifying opportunities, developing solutions that are valid from both business and technology perspectives, and bringing those ideas to fruition
  • Global viewpoint that will understand impact beyond the immediate location and will respect cultural differences in order to operate effectively within a distributed team
  • Self-directed approach that illustrates excellent work ethic, produces high quality results, and demonstrates attention to detail
  • Mentoring and knowledge-sharing skills that will enhance the team’s performance
  • Flexibility to respond to critical system issues and perform infrastructure updates outside of normal business hours
98

Regional Technology Operations Manager Resume Examples & Samples

  • Directing the Operations team in support of various lines of business
  • Ensuring Service Level Agreements are satisfied
  • Service delivery and performance of the team as it relates to on-boarding, off-boarding and maintenance of access entitlements
  • Utilizing existing business intelligence metrics and management reporting
  • Implementation of strategic initiatives related to new or enhanced security products and toolsets on supported platforms
  • Ensuring appropriate control environment is developed and maintained
  • Ensuring successful implementation of action plans to address risk and control issues
  • Preparing business cases for staffing decisions
  • Approving recommendations on hiring and staffing decisions
  • Ensuring that the operating model consists of appropriate levels of resiliency across all responsible locations, documented and tested accordingly
  • Providing leadership during resiliency event as site lead
  • Serving as primary point of contact for site specific escalations
  • Bachelor's Degree in Computer Science or equivalent experience
  • 12+ years experience encompassing areas of global operations, Transitions, technology risk management, Identity & Access Management is required
99

Cybersecurity Technology Operations Engineer Resume Examples & Samples

  • Developing tools to integrate open source applications with widely used commercial security tools
  • Monitor SIEM and other network security devices for alerts
  • 5+ yrs programming experience to include scripting languages such as Python, Perl, and bash
  • 5+ yrs experience and knowledge of Linux operating systems
100

Overnight Technology Operations Analyst Resume Examples & Samples

  • Assists with technology projects and deployments
  • Strong attention to detail, analytical skills, and concern for data accuracy
  • 1-3 years in a technical support role
101

Technology Operations Analyst Resume Examples & Samples

  • Writing scripts to automate the provisioning, monitoring and maintenance of systems in a distributed, enterprise environment
  • Working closely with engineering and operational teams to identify automation opportunities and solutions to currently manual work practices
  • Exploring new technologies to optimize the delivery and reliability of automation
  • Interfacing with internal customers, inputting into technical solutions, advising on best practice and validating new implementations
  • Developing and promoting standard operating procedures and creating processes and tooling for operation efficiency
  • Develop automation for repeatable processes or events
  • Build strong partnerships with all constituent GTI teams that participate in the delivery of the storage Service, and participate in regular project reviews for each of those teams
  • Work with vendors in problem isolation and resolution
  • Develop and promote standard operating procedures. Create processes and tooling for operational efficiency
  • Ownership of individual risk related issues. Drive resolution of said issues
  • Fluent in at least one scripting language, preferably perl, python or powershell
  • 3-5 years's experience with web frontend development frameworks like javascript, JQuery, ExtJS etc
  • Experience working in an agile development environment
  • Experience with CI and CD tools such as Jenkins, Travis, SCCM, SCOM etc
  • Experience administering application servers, web servers, and databases (Tomcat, Websphere, Nginx, Microsoft IIS, Oracle, MySQL, etc.)
  • Strong analytical and problem-solving skills in a Linux or Windows environment
  • Experience with unit testing and automated testing tools
  • Experience with devops tools, processes and culture
  • Experience with storage products is a plus. Specifically: VMAX, DMX, HDS, XIV, Cisco, Brocade, Netapp, TSM, NetBackup storage platforms
  • Excellent analytical and problem-solving skills – ability to get to the root of the problem, assess impact, and develop a resolution plan quickly, leveraging all available resources, is essential. Ability to identify tactical quick wins, as well as strategic long term remediation options are both essential skills
  • Strong experience in deploying and operating Linux, UNIX and/or Windows at the SA level with a strong bias towards automated deployment and operations experiences
  • Organized and self-reliant with proven track record in managing multiple deliverables
  • Enthusiastic style, able to work with disparate groups with often competing motivations
  • Solid verbal and written communication skills, and team working skills
  • Capable of acting as business liaison, translating business needs to technical requirements and providing point of contact to business and senior management during high impact incidents
  • Ability to tune a technical conversation according to the technical capability of the audience
  • Provides management with strategic and tactical recommendations for SAN environments
  • Demonstrates leadership - self starter, self motivated, and require minimal supervision
102

Analyst, Technology Operations Resume Examples & Samples

  • B.S. in Computer Science, Computer Engineering, Mathematics (with a concentration in programming) or some other technical degree from an accredited college
  • 2 – 5 years’ experience
  • Must be skilled in SQL Server and SQL query language
  • Must be able to read and understand stored procedures in order to troubleshoot issues that arise from failed stored procedures
  • Should have knowledge in troubleshooting performance issues
  • Proficiency in C# and C++ is required
  • Knowledge of Informatica is desirable
  • Should understand relational database management systems. Experience with ETL and batch processing systems in both a development and support role is critical
103

AVP Technology & Operations Risk Resume Examples & Samples

  • Managing and tracking all issues within IT and Operations, assisting with development of action plans, ensuring remediation targets/timelines are met, reporting to senior management and escalating issues
  • Assisting with the preparation and planning for all internal and external audits, including government agencies. This includes maintaining the audit schedule and coordinating efforts of participating departments and personnel
  • Managing the IT and Operations policy exception process, assisting with the validation of interim controls and coordinating the tracking and renewal/closure of open items
  • Assist with TOOR data analysis and metrics requests as needed
  • Assist with Operational Risk activities, including clean desk policy management, business continuity and disaster recovery
  • Collaborates and coordinates with various risk areas, including Compliance, Information Risk, and Audit Department
  • Experience with a leading financial institution, preferably a regulated bank, working in a risk and control function
  • Ability to work well with all levels of management, including the ability to present information and respond to questions
  • A desire to learn, an inquisitive nature, and the motivation to seek answers and provide solutions
  • High learning agility, strong attention to detail and organizational skills
  • Strong computer skills, MS Office (including Excel, Visio, and PowerPoint), presentations, spreadsheets
  • Familiarity with IT, databases, data security, baselines, etc
  • Knowledge of industry standards risk analysis approaches: Federal Financial Institutions Examination Council, Information Technology Infrastructure Library, Control Objectives for Information and Related Technology, Committee of Sponsoring Organizations, or Basel
  • Knowledge of operational risks and regulatory requirements relevant to financial services
  • Background as an IT Auditor
  • Experience in writing Policy and deviations from policy
104

Technology Operations Analyst Resume Examples & Samples

  • 3-5 year minimum total experience with increasing responsibility
  • 1-2 year minimum working experience within Workday
  • Ability to learn new systems quickly and understand how they integrate with one another
  • Track record of integrity and trustworthiness with confidential/sensitive information
  • Strong time management skills; adept at setting priorities and managing deadlines
  • Ability to plan, organize and multi task in a fast-paced environment
  • Strong interpersonal skills; effective collaborator with multiple levels within the organization
  • Demonstrated confidence and high degree of professionalism
105

Manager, Technology Operations Resume Examples & Samples

  • Analyze and drive enhancements in application logging that allow Expedia Worldwide Engineering (EWE) applications to better instrument for availability and performance (uptime, success rate, and customer experience)
  • Values
  • Passion – enthusiastic, adventurous and full of energy
  • Innovative – be creative and demonstrate ‘out of the box’ thinking
  • Enterprising – Ability to take risks with a ‘make it happen’ approach
  • Execution - Biased towards action
  • Proactively monitor the health of websites/application and related services
  • Manage a portfolio of operational tools, monitoring, and alerts
  • Continuously improve operational processes and capabilities
  • Understanding and following processes and knowledge Documents with integrity
  • Defining and reporting of actionable metrics based on Traffic patterns/trends
  • Be proactive in investigating and eliminating root cause impacting service and application response time and availability
  • Bachelors/Master degree in Computer Science, Mathematics, Statistics, Engineering or related discipline
  • Experience with B2B, Technology Consulting or Technology firms preferred. eCommerce production support experience desired
  • LI-CS1
106

Manager, Technology Operations Resume Examples & Samples

  • Manage the Production DBA/DBE Team in operational support and engineering capacity
  • Work with leadership and Database Engineering to prioritize and implement project and operational activities and tasks
  • Manage the development and maintenance of operational processes and procedures, documentation, capacity planning and disaster recovery planning
  • Primary Change Management approvals for database changes
  • Provide mentoring to team members in all areas of Database Administration
  • Balance management responsibilities with hands-on Database Administration work; lead by example
  • Extensive experience in a 24x7 heavy OLTP environment
  • Thorough understanding of RDBMS systems and architecture which includes MS SQL 2008/12/14, Oracle, MongoDB and Cassandra
  • Expertise in database performance tuning and optimization
  • Expertise in database disaster recovery planning and recovery
  • Extensive experience with database replication, mirroring and transaction log shipping
  • Demonstrated ability to solve complex database administration problems
  • Thorough understanding of database performance monitoring and analysis tools
  • Ability to motivate and mentor database administration team members
  • Ability to work with Database Engineers and Database Developers to analyze performance and identify problems in areas such as: execution plans, index coverage, and SQL server statistics
  • Experience in highbred datacenter (Physical and Cloud)
  • Experience with Oracle, MySQL, Cassandra and/or MongoDB and AWS desired
  • BS/MS in Computer Science or relevant engineering disciplines, IT, or equivalent work experience
  • 5 - 10 years demonstrated experience working in a high transaction, 24x7 Microsoft SQL database environment
  • Minimum 5 year(s) of Ecommerce support experience
  • Excellent knowledge and hands-on experience with MS SQL Server 2012/14, Oracle, database mirroring and clustering technologies
  • Strong interpersonal, analytical, customer service skills
  • Strong Communication skills to all levels in the organization
107

Manager, Technology Operations Resume Examples & Samples

  • Managing multiple shifts of security analysts performing security event monitoring and incident identification for 24x7 Security Operations Center (SOC)
  • Collaborate with peer North America manager to provide tactical and strategic direction for the Security Operations Center (SOC) staff, program development & maturity roadmap
  • Develop an operational support plan for the sustained success of the team - includes measuring the team's performance against existing SLO's, training & professional development of the staff and identify process improvements
  • Stay current on the latest threats and vulnerabilities to ensure operational tools and processes are up to date
  • Collaborate with security Architecture, Engineering, Operations, and Incident Response to ensure effective SOC monitoring is implemented for all environments
  • Work closely with peer organizations to ensure incident response plans are up to date and are effectively utilized and monitoring
  • Facilitate strong collaborative relationships with various organizational teams, both internal and external to the Enterprise Information Security department, to meet annual goals
  • 5+ years leadership experience within a NOC/SOC in a global enterprise
  • Experience in a leadership position within a Security Operations Center preferred
  • Experience working with log management, security monitoring and security incident/event management tools
  • Ability to develop and track key performance indicators (KPIs) and metrics for operational success
  • Proven leadership skills including: effective oral and written communication, performance management, issue resolution, negotiation, motivating others, forecasting and planning
  • Experience in a security role with strong working knowledge and understanding of information security frameworks, incident management, operations and application security best practices
  • Possession of industry certifications preferred (CISSP, GIAC GCIA, GCIH, etc.)
  • Experience with staff performance plan development, situational leadership and management responsibilities
  • LI-GG1
108

Technology Operations Manager Resume Examples & Samples

  • Manage a small team of support and operations specialists including hiring, termination, growth and performance planning
  • Measure and ensure adherence to SLAs
  • Measure and improve customer service approach
  • Build and manage relationships with key customer contacts
  • Coordinate and drive communication efforts and expectation setting with customers for all operational capabilities and delivery efforts, from onboarding to capabilities to incidents and outages
  • Communicate and present to senior management both within and external to IT
  • Evaluate, redesign and implement new cross-function operational processes
  • Be the primary point of contact for issue escalations and outage events
  • Assist with industry certification (e.g. ISO) items related to operational delivery
  • Be a key part of the TLS management team including future strategic vision and tactical planning as well as annual financial planning
  • Provide long-term vision for operational approach and innovation
  • Provide operational expertise input to Statements of Work and Service Level Agreements with customers
  • Oversee TLS team Operational Readiness compliance and plan
  • Collaborate with OTC Architecture and Engineering teams to ensure that designed solutions are supportable
  • Collaborate with TLS Business Ops team to ensure processes and policies are current and being followed by operations staff
  • Provide senior-level engineering expertise and work as assigned
  • Strong positive customer relationship focus
  • Strong written and verbal communication skills, including ability to present to and negotiate with senior management
  • 1+ years of experience using ServiceNow
  • 2+ years of experience in user support
  • Previous staff management experience
  • Incident escalation management experience
  • Security incident experience
  • Business continuity management experience
  • Engineering strength in one or more key technologies in use with the OTC data center (VMWare, Windows, Linux, EMC Storage, ServiceNow, Cisco, Palo Alto, and Globalscape)
109

Manager, Business Technology Operations Resume Examples & Samples

  • Manage & develop skills and knowledge of the Service Desk team
  • Monitor and ensure quality of daily service delivery
  • Develop standard customer facing metrics that document service performance
  • Partner with other business teams that provide support optimizing joint service delivery
  • Partner with business leaders to prepare for new application/solution rollouts
  • Manage & develop skills of the infrastructure team (senior individual contributors)
  • Develop and communicate project plans for needed changes in infrastructure
  • Manage incident/problem workflows involving all IT (and possibly non-IT) teams
  • Retain and improve SOX discipline in areas and processes assigned
  • Become a trusted customer advocate in all forums
  • 2-4 years referenceable success in managing Service Desk operations supporting at least 750-1500 users and 50-150 remote offices. Specifics include
110

Manager Technology Operations Resume Examples & Samples

  • Manage effective upstream relationships with Futures team and Brand Operations to identify new development requirements and support to define handover timelines and clear roles and responsibilities
  • Provide input for project plans to outline the required defined technology infrastructure and capabilities to be developed and timelines. Capabilities may include, but are not limited to: facilities, machinery, software, and human resources
  • Support the Director for Strategic Technology Operations in working with Brand Operations to manage development allocation and provide data to ensure that workload is aligned with the capabilities of the suppliers for defined technology
  • In collaboration with the Director for Strategic Technology Operations identify where new machinery is required, help to monitor the machinery suppliers’ capacity and machine lead times to ensure that machinery purchases are aligned to the production requirement
  • Communicate on established paths and contacts between T1 and T2 as new factories adopt defined technology. Ensure alignment of lead times, ordering process and quality requirements between T1 & T2
  • Work with Costing to develop and/or optimize methods of costing the defined technology
  • Additional experience and knowledge working with molding processes for thermoplastics or
111

Digital Technology Operations Resume Examples & Samples

  • Direct and Indirect management of IT operational resources across multiple locations, companies and countries
  • Working with senior directors and executives to set the operational strategy and owning the implementation of this strategy
  • Driving the agenda and strategy on our move to DevOps
  • Working closely with internal clients to develop and execute IT initiatives
  • Managing resources to deliver appropriate levels of support. Working with numerous business and IT project managers for successful project delivery
  • Ownership and improvement focus on the quality and stability of the production environment
  • A strong focus on implementing a customer-centric monitoring strategy across our major on-line assets
  • Ownership of complying to ITIL support processes (e.g. incident, problem, change, release)
  • Provide an effective and efficient end to end operational service for all areas within the responsibility domain with a focus on continuous improvement
  • Manage both forward looking and day to day operational activities
  • Play a significant role in long term planning, including initiatives geared towards operational excellence
  • Management of operational risk activities (e.g. audits, BCP testing)
  • Resource management and planning Financial Management
  • IT degree or equivalent experience
  • Experience with formal process improvement frameworks (e.g. ITIL, CMM) and successfully implementing process improvement initiatives
  • A demonstrated can do attitude with strong commitment to delivering timely, accurate IT solutions
  • Ability to soundly manage concurrent projects. Ability to work to a deadline, proven ability to work well under pressure with strong problem solving skills
  • A self motivated person with a strong aptitude for learning
  • Very strong customer and commercial focus
  • Excellent negotiation, communication and relationship building skills - strong focus on collaboration and effectively communicating a point of view to obtain the support / buy in of key stakeholders
  • Demonstrated ability to lead a team through real understanding of the delivery, not simply task monitoring; particularly in environments where team members are not always co-located
  • Ability to work effectively with both technical and non-technical teams
  • Familiarity with change management processes within production systems
  • Strong understanding of risk management frameworks and their application
  • Proven ability to work across cultures with a geographically dispersed user and technical community
  • Proven ability to work with a combination of internal employees and external service providers
112

Performance Engineering Lead-technology Operations & Controls Resume Examples & Samples

  • Executing end to end performance tests and analysis
  • Developing test scripts based upon business requirements and processes
  • Staying in line with defined workflows and use cases
  • Processing transactions from system entry to exit
  • Testing application performance delivered across applications and workflows
  • Testing applications to demonstrate that relevant performance requirements are met
  • A college degree or equivalent experience
  • 12+ years of proven, strong experience with performance testing, HP LoadRunner or JMeter, writing test plans, and reviewing test cases
  • Advanced skills in writing LoadRunner or JMeter scripts
  • Strong knowledge of C ,Java or .NET
  • Experience with performance diagnostic tools such as AppDynamics, Dynatrace or Wily Introscope
  • Good communication and technical documentation skills
  • Experience in gathering performance testing requirements, determining what needs to be tested and why, and creating test plan to implement
  • Experience in analyzing and understanding application eco-system and performance test results, and identify problem areas and monitoring needs
  • Capable of executing adaptive tests based upon intermediate findings to help trouble shoot and isolate application performance issues
  • Capable of performance testing from end to end independently and being a team player at the same time
  • Java developer experience is a plus
  • Unix/Linux Shell scripting and Windows Power Shell scripting is a plus
113

NIS Endpoint Technology Operations Manager Resume Examples & Samples

  • Leveraging broad business knowledge and specific knowledge of outsourcing/offshoring in helping NIS throughout the strategic sourcing lifecycle of analyze, transact, implement, manage/optimize, and/or terminate
  • Managing and tracking sourcing metrics across functional groups
  • Managing the sourcing contract process
  • Working with sourcing vendor organization to support access and onboarding of vendor resources
114

Technology Operations Engineer x Resume Examples & Samples

  • Ownership and escalation of alerts in a timely manner
  • Help maintain and improve existing processes and procedures
  • Ensure timely and accurate turnover of on-going issues to the next shift (Belfast hands over to Chicago)
  • Accurate and detailed completion of incident tickets
  • Ensure conformance of CME Group Change Management policies
  • Understanding of Linux / Windows operating systems
  • Experience in supporting IT products/services
  • ITIL awareness from an Incident / Change management perspective
  • Experience of working in a high volume, time critical, environment
115

Technology & Operations Internship Resume Examples & Samples

  • Operations: Research, analysis and improvement of workflows. Identify opportunities for new efficiencies. Research business or operational requirements for technology initiatives. Needs assessment
  • Media Technologies: Experience or knowledge of media file formats, transcoding tools, or other digital media systems. Experience with non-linear editing systems (such as Avid, Adobe Premiere Pro). Interest in video production: camera acquisition, graphics and/or editing
  • Manage communications and meetings with key stakeholders for initiatives
  • Ad-hoc analysis: operation or technology-related
  • All students must be at least 18 years old
  • You must currently be enrolled in an accredited college or university and taking at least one class – OR – be a recent graduate of an accredited college or university within the last six (6) months - OR - be currently participating in the Disney College Program, Disney Culinary Program or Disney Professional Internship Program in order to qualify for this internship
  • All candidates must be available from January to May for the 15 week program
  • All candidates must be willing to work 20- 40 hours/week
  • Cumulative GPA: 3.0 or above in a related degree
  • Positive, enthusiastic contributions to a team project
  • Curiosity and interest in technology
  • Demonstrated ability to take new approaches to challenges
116

Technology Operations Analyst Resume Examples & Samples

  • Create and maintain process documents and remediate process gaps
  • Bachelor’s Degree in English, Journalism, Technical writing or a related field preferred, but not required
  • Familiarity with IT risk management framework and control self-assessment process
117

Manager, Technology Operations Resume Examples & Samples

  • Manage daily team operations including on call and 24x7 support staff requirements, development of technical performance metrics and employee performance management
  • Manage delivery of technical operations support for critical security systems and services; including Privileged Identity Management, intrusion detection, data leakage prevention, content filtering, vulnerability and security event management
  • Drive ongoing maturation of our service offerings through improved monitoring, management, workflow and reporting
  • Serve as an technical escalation point for your team members and internal customers
  • Partner with peer teams to provide outstanding customer service and quickly resolve complex production issues
  • Write and contribute to deployment plans, author engineering level documentation, and develop detailed test plans
  • Communicate clearly and effectively with our business customers, suppliers and partners
  • Travel as required on a limited basis
  • Participate in on call rotation as required
  • Minimum 6 years of experience providing engineering and operations support services in a mission critical ecommerce environment
  • Minimum of 2 years of technical supervisory or management experience
  • Proven leadership skills including: effective oral and written communication, team building, performance management, issue resolution, negotiation, motivating others, forecasting and planning
  • Able to work independently, exercising sound judgment while handling multiple priorities
  • Knowledge and understanding of security systems and thorough understanding of security principles and technical architectures
  • Understanding of advanced security protocols and standards, including a demonstrated ability to perform complex analysis
  • Monitoring systems and operational NOC / SOC or related experience a plus
  • An ability to learn new technologies and adopt new tools
  • BS in Computer Science/ Engineering or equivalent education and experience required
  • Experience working in a complex and large-scale software environment supporting infrastructure and security technology
118

Senior Director, Technology Operations Resume Examples & Samples

  • Integral member of the European senior management team; leading and championing Blizzard Europe’s technology topics and projects
  • Oversee the European localization and quality assurance team to implement practices that achieve state of the art quality on localized games
  • Oversee the information technologies department to create optimum service conditions for our community of players and our employees
  • Oversee security to protect Blizzard Europe’s digital and physical infrastructures, allowing a safe environment for our community of players and our employees
  • Communicate, collaborate, and coordinate with functional organizations in our European and United States’ offices to ensure that issues are given visibility and that support is in place as needed
  • Strong integration with our global teams at our HQ in the US, providing key information and making sure EU systems and procedures are aligned with our global policies
  • Ensure that resource requirements are anticipated in advance to be in place when needed
119

Technology Operations Execution Director Resume Examples & Samples

  • Large scale complex program management
  • Creating and executing on metrics driven improvement plan
  • Proven prior successes in a manage by influence role
  • Ability to communicate productively to all levels both written and verbal
  • No fear mindset – ability to move forward with objectivity, logic and savvy
  • Comfort with challenges that initially are low structured and playing a pivotal role in defining structure
  • Equal comfort with driving success within a direct leadership or matrix leadership situation
  • Bachelor’s degree in technical field or equivalent technical work experience
  • At least 10 years experience in leading and managing projects that deliver complex IT Strategy and initiatives with tangible results, working across organizational boundaries, and interfacing with Senior Executives
  • Minimum 10 years of complex matrix program execution
  • At least two years of Technology Application Operations
  • At least 3 years experience in understanding key technology trends and their impact on the business
  • Highly skilled at issue identification and resolution
  • Ability to blend strategic thinking and tactical delivery of solutions
  • Ability to work under pressure of multiple projects and deadlines
  • Ability and desire to work in a team environment
120

Technology Operations Manager Resume Examples & Samples

  • Be interested in working for a global organization known for doing good things around the world
  • Possess a desire to work within an advanced tech stack surrounded by a brilliant set of technologists
  • Want to be a key player in our open-engaging-collaborative-Agile team
  • Providing leadership and drive to ensure that Operations teams consistently meet their objectives
  • Meet regularly with key stakeholders to ensure needs and expectations are being met
  • Own assigned projects and ensure that they deliver agreed benefits and meet time, budget, and quality standards and can be transitioned smoothly from development through to production
  • Serve as a key interface with the various technology organizations
  • Complete management responsibilities to include performance management, hiring and coaching of staff, and resource planning
  • Carry out management responsibilities in accordance with the organization’s policies, procedures, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems
121

Director, Technology Operations Resume Examples & Samples

  • Enable and deliver the strategic business objectives of the regional leadership team and performance leadership team through the effective delivery of technology in the division by being the primary advocate of the region's business within Global Technology and driving their agenda on a Global scale
  • Maintain excellent working relationships with the region's Managed Operations business and our owner community to develop insight into their technology needs both now and in the future by
  • Attending and being an active member of the region's Performance Leadership Team (PLT) and driving the technology agenda with hotel operations
  • Regularly engaging with the owner community, especially LRG, to ensure that the technology agenda is driven forward and owner needs are understood and met
  • Lead the region's Technology Steering Committee and help the committee to develop strategic technology roadmaps
  • Support the improvement and management of technology operations in the hotels by making use of Global Technology resources and processes wherever possible
  • Ensure that all contract resources are seamlessly integrated into the overall IHG team, all team members are assigned appropriate tasks and project work and are motivated, team members receive adequate training and support to perform their roles within the team, monitor hotel IT training requirements and make appropriate recommendations when possible
  • Lead the region's managed hotels' technology financial planning process by: Ensuring that they receive the expert support and guidance on all P&L and CAPEX decisions relating to technology; Leading the five year capital planning process, CCAs and any other owner communications on how Global Technology feels hotel owners and asset managers should invest their capital; Working alongside Finance in the creation of yearly hotel budget instructions ensuring that hotels are notified of P&L spend associated with technology in future years. Identifying cost saving initiatives where appropriate and assist in the management of support and maintenance contracts relative to hotel support services. Provide a collation point for new project requests and business analysis requests for hotels, using the accepted GT regional processes to raise new projects and report back progress to the region's Leadership Team, owners and asset managers. Work alongside the Information Security Department, help ensure that the regions IT systems are compliant with IHG policies in support of local laws, regulations and industry requirements (e.g. PCI, Data Protection, Sarbanes Oxley). To collaborate with other Global Technology teams in the development of best practice programs, documentation and training to support the use of IHG technologies
122

Solutions & Technology Operations Portfolio Manager Resume Examples & Samples

  • Lead large, complex projects to achieve key business objectives
  • Direct cross-functional and/or cross-segment teams
  • Participate in the development of business strategy
  • Develop and manages business plans to achieve objectives
  • Solve unique and complex problems with broad impact on the business
  • Influence senior leadership to adopt new ideas, products, and/or approaches
  • Have segment-wide impact Predicts emerging customer needs and develops innovative solutions to meet them
  • Participates in the development of business strategy
  • 4 or more years Project Management experience in a large enterprise environment
  • 4 or more years of experience running IT or technical projects
  • Budget tracking and full understanding of project financials
  • Ability to build and manage relationships across a large enterprise
  • C-level interface and presentation skills
  • Ability to influence decisions from top down and bottom up
  • Solid analytical, problem-solving and financial analysis skills
  • Proficiency in computer software such as Project, Power Point and Excel (vlookups and pivot tables)
  • Software Development Life Cycle project management
  • Professional PM methodology trained
  • Process implementation & re-engineering
  • Ad hoc reporting – being able to manipulate and understand large data sets
123

Manager of Event Technology Operations Resume Examples & Samples

  • High school diploma or GED; 3 years experience in the audio-visual operations or related professional area; technical training in audio/video/lighting equipment
  • Informs and/or updates the property executives, the peers and the subordinates on relevant information in a timely manner
  • Conducts regular, ongoing communication in event technology (e.g., pre-event briefings and staff meetings)
  • Maintains strong working relationships with guests/clients, local and national suppliers, staging companies, and audio visual consulting companies
  • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures
124

Winter Assistant, Technology & Operations Resume Examples & Samples

  • Assist in expense analysis, monthly forecast review and budget planning processes
  • Consolidate cost saving information from various technology and operation teams
  • Develop macro and assist in data collection for the purpose of management toolkit to review operation productivity
  • Assist in other ad-hoc projects and presentations
125

Technology & Operations Resume Examples & Samples

  • Oversight and knowledge of all cash balances provided to Portfolio Managers / Investment teams
  • Provide support to all consumers of cash data, including Investments and Client Businesses
  • Validate unknown transactions processed by the providers through the Cash Exception Monitor. Work with internal/external stakeholders to ensure issues are being appropriately reviewed and progressing to completion
  • Develop working relationships with key individuals and departments to facilitate the resolution process, both internal and external
  • Develop expertise around key control checks and reporting
  • Participate in various efficiency and capacity-building initiatives, including automation/ standardization efforts
  • Escalate any material risk items and/or the potential of missed deadlines
  • Bachelor’s degree – concentration in Accounting, Finance, Business or Economics is preferred
  • Excellent problem-solving and critical-thinking skills and an ability to identify problems, design and articulate solutions and implement change
  • Excellent verbal and written communication skills to effectively articulate solutions to internal and external stakeholders
  • Must be detail orientated, possess initiative, and work well under pressure
  • Skilled in multi-tasking and able to absorb information across a broad spectrum of products
  • Ability to work independently as well as to support a team environment; build strong relationships with colleagues and external contacts
  • Flexible and willing to quickly take on additional responsibility
126

Manager Technology Operations Resume Examples & Samples

  • Act as the 24x7 escalation point for production support to diagnose and resolve complex customer issues in accessing vendor hosted and off the shelf solutions
  • Oversee and ensure the integrity of production systems on a day-to-day basis to ensure uninterrupted services and that SLAs are met
  • Establish monitoring alerts and ensure system events are assessed and worked aggressively
  • Engage infrastructure engineering, development, business groups, and the vendors to perform product installations
  • Validate successful implementations or fallbacks
  • Process improvement and strategic initiatives to eliminate repeat production issues
  • Participate in the SDLC process, representing the IT Operations to make certain all operational readiness aspects are accounted for and documented before going to production
  • Provide WBS and detailed estimates to project managers, review and approve design documentation to ensure understanding of business logic, and proposed technical solution
  • Work with Change Management/Release Managers to review and approve proposed change events for production, and to make sure they abide by standard IT Operations policies
  • Work with senior leaders in the Client Services and Account Management organizations to enable customer satisfaction with the product/platform production environments
  • Define operational methodologies, establish appropriate process controls and develop materials, tools and approaches to embed these disciplines within the support organization
  • Remove roadblocks preventing delivery of technology operations throughout the organization: refresh legacy infrastructure; shorten delivery timelines; operational readiness
  • 7 years of IT experience with background in application development, production support or equivalent technical
  • Experienced designing, maintaining, and managing SLAs and interfacing with clients
  • Experienced working in an Internet and distributed client server environment, including strong understanding of multi-tier architecture and infrastructure setups
  • Knowledge and/or certification in ITIL, and production support best practices
  • Exceptional leadership skills and ability to motivate and coach employees to perform at peak standards
  • Excellent written and verbal communication skills including presentation skills and the ability to interact effectively at all levels of the organization
  • Experienced in Agile and DevOps environments and cultures
  • Experience transitioning teams to an Agile Framework is a definite plus
127

Team Lead Technology Operations Resume Examples & Samples

  • Passionate about customer service, operations and support
  • At least 6 years' relevant work experience
  • Extensive experience working as a leader in either an operations or service delivery organization with responsibility for managing resolution of complex environment support issues, reporting actions and delivering status to leadership teams
  • Track record of identifying skills needed to ensure successful service delivery, evaluating team skill sets, and making recommendations for process improvements and/or service management tools to drive consistency, standards and best practices
  • Understanding of the complex nature of supply chain business
  • Service Management focused – Incident management, problem management, knowledge management and change management
  • Experience within ServiceNow and/or other ITSM tools
  • Ability to define and work to KPI’s and SLA’s with an end goal of improving service
  • Experience implementing continuous service improvement
  • Knowledge of resource forecasting and planning
  • Proven ability to work with both on shore, near shore and off shore teams
  • Ability to adapt and change in an environment that is fluid and dynamic
  • Availability to travel globally 5% annually
128

Director, Technology Operations Resume Examples & Samples

  • Integral member of the European Senior Management Team; leading and championing Blizzard Europe’s technology topics and projects
  • Oversee the European Localization and Quality Assurance team to implement practices that achieve state of the art quality on localized games
  • Oversee the Information Technologies department to create optimum service conditions for our community of players and our employees
  • Oversee Security to protect Blizzard Europe’s digital & physical infrastructures, allowing a safe environment for our community of players and our employees
  • Management of large diversified teams
  • Strong integration with our global teams at our HQ in the US, providing key information & making sure EU systems and procedures are aligned with our global policies.Ensure that resource requirements are anticipated in advance to be in place when needed
129

Technology / Operations Manager Resume Examples & Samples

  • Supervision of the Operation and Maintenance Engineering technical teams
  • Supervise Maintenance and proper operation of the extensive broadcast facilities and Remote Sites
  • Supervise Maintenance and proper operation of the over the air transmissions, Live trucks and SNG truck
  • Strong understanding of broadcast video HD & SD video formats
  • Good working knowledge of networking, Cisco IOS, various client and server operating systems (both closed and open source) required
  • Ability to manage, maintain and operate all compression technology in use on the broadcast network & systems for various video file formats, including Mpeg2 & Mpeg4 video
  • Be proactive in the monitoring of all network transport streams for errors; be able to investigate and provide solutions for network issues
  • Be able to identify and document trends in service affecting outages
  • Must have database management skills with the ability to interface or link to broadcast systems applications
  • Must have experience with HTML, DHTML, JavaScript, CSS, PHP and MySQL
  • Ability to create applications to enhance the station’s broadcast operation capability for broadcast, web and mobile
  • Must have a command of computer repair, maintenance and troubleshooting
  • Will be responsible for meeting appropriate staffing requirements within available manpower budgets
  • Handle engineering shift scheduling when or as needed
  • Will be responsible for assisting in capital & expense budgets spending and planning
  • Well versed in all areas of News and Production Operations
  • Demonstrates experience in the design, construction and maintenance of broadcast and IT infrastructure
  • Demonstrates experience in the design, construction and maintenance of over the air and satellite RF plants
  • Understanding of current FCC Rules & Regulations performs duties related to Chief Operator
  • Excellent customer service and trouble shooting skills
  • Computer capable and accomplished user of Microsoft Office suite, and AutoCAD & Visio software
  • Demonstrates project management experience
  • Highly self-motivated with demonstrated attention to detail
130

Technology Operations Specialist Resume Examples & Samples

  • Keep track of any and all changes or enhancements related to our products and our competitors' products
  • Coordinate relevant account creations
  • Manage the training/install/roll-out of any of our technology services
  • Provide customized training to users and clients
  • Provide ongoing support to customers for all our technology services
  • Understand Operations processes and help ensure locations are following SOP's related to: Billing, WO procurement, Job Tracking, Deployment, Training, and reporting
  • Provide ongoing support for sales staff
  • Continued training on new features/ developments
  • Attend tradeshows and events and be able to demo/ talk about any of our technology services
131

Senior Director, Technology Operations Resume Examples & Samples

  • Oversight and management of MassDOT data centers. Manage telecom, server, and service delivery teams
  • Capacity planning: proactive reporting of systems capacity, constraints and needs; assessment of alternatives, design of plans and ownership of implementation
  • Management and leadership of the teams responsible for both building new capacity and managing 24 x 7 support of public-facing applications and internal information systems
  • Lateral interaction with Project managers providing resource management and transparent tracking of infrastructure projects, ensuring efforts are clearly prioritized deliverables clear and realistic and that plans are being met. Effective communication of projects to rest of organization, managing tradeoffs with project managers and business owners
  • Strategic partnering with business leaders and application teams on projects that require systems development including analysis of alternatives, planning implementation efforts, prioritizing maintenance activities, ensuring a stable production environment etc
  • General metrics reporting, including systems performance and financial measures such as capital and operating expense
  • Management of operations
132

AVP, Technology Operations Resume Examples & Samples

  • Define/update/implement policies, procedures and best practices for User Acceptance Testing
  • Provide guidance, training and support to new team members, business users and other UAT stakeholders
  • Ensure User Acceptance Testing is occurring in accordance with Software Development Life Cycle (SDLC) guidelines and requirements
  • Ensure consistent logging, tracking and reporting of all defects detected during the User Acceptance Testing phase
  • Coordinate required User Acceptance Testing artifacts from creation to signoff
  • Track and manage defects approved to enter Production and actively engage related teams and stakeholders to ensure timely resolution in future releases
  • Ensure that sub-teams are performing well and conducting all activities in accordance with new, emerging and established policies and procedures
  • Serve as a thought leader in the QA organization, bringing industry standard best practices and methodologies to the department
  • Act as a mentor and a role model
  • Bachelor of Science Degree in Computer Science, Engineering or related field or equivalent related job experience
  • 10 years of QA experience or equivalent testing of Web and/or Mobile Applications
  • Advanced knowledge of various Software Development Lifecycles, QA Methodologies and Test Techniques, Defect Life-Cycles, creation of Test Plan/Test Strategy documents
  • Proven ability to lead large/complex QA Projects and teams of QA Engineers
  • Experience with Test Management and Defect Tracking Systems (e.g. - HP ALM, TFS, etc.)
  • Solid communication and leadership skills
  • Ability and willingness to engage and navigate horizontally and vertically across organizations
  • Industry certifications (e.g. – Certified Scrum Master) would be a big plus
133

Director, Technology Operations Resume Examples & Samples

  • Ensure priority alignment with Sales Enablement Senior Leadership team
  • Work with Sales Enablement Leadership to produce budgetary and capacity asks related to new technology solutions, features/enhancements, and production operations
  • Advise Sales Enablement stakeholders on appropriate technology choices to service their needs
  • Actively participate in IT Steerco to garner additional funds and resources for Sales Enablement initiatives
  • Collaborate with IT on technology work streams for internal enablement
  • Collaborate with external teams (Trailhead, Product, Enterprise Data Warehouse, IT Support) on the technology roadmap and as needed to drive resolution to technical problems
  • Oversee and set direction for the Production Operations team that services systems needs of Sales Enablement and our external stakeholder groups (Product, Sales, CSG)
  • Manage relationships and contracting process with technology vendors
  • BS/BA Degree in Information Technology or equivalent industry experience
  • 10+ years experience in technology roles
  • Experience managing a technology portfolio with multiple, concurrent development work streams
  • Proven ability to engage in troubleshooting, configuration, and service monitoring with the ability to adapt and manage stressful situations
  • Knowledge of Salesforce product portfolio with the ability to leverage it to deliver scalable, enablement solutions
  • Strategic thinker that can see the big picture, create innovative solutions, and adapt to constant change
  • Excellent oral, written, and presentation skills and confident communicator
  • Demonstrated passion for excellence
  • Salesforce Certification strongly desired
  • Understanding of complex sales organizations and experience with sales teams and/or business processes
  • Experience working with geographically dispersed teams
134

Technology Operations Manager Resume Examples & Samples

  • Highly collaborative, yet able to function well independently
  • Creative problem solver and natural entrepreneur; comfort with ambiguity
  • Top notch security and confidentiality standards
135

Mgr, Technology Operations Resume Examples & Samples

  • Manage a team of operations analysts, finding and growing early career talent
  • Lead monitoring enhancements identifying and partnering with application teams for performance improvements based on findings
  • Play an operational leadership role in incident response, driving restoration and restoration
  • Act as a managerial lead including shift supervisory duties as part of a 24x7 operations team
  • Identification/detection of trends/patterns on dashboards Provide Ops Support for Change, Releases and Incidents
  • Use various tools like Splunk, Catchpoint/Keynote, Tealeaf, Omniture, Graphite, AppDynamics, etc. along with some in-house solutions to perform deep dive analysis
  • Work with various Development, Application Engineering and Operations teams to monitor and analyze user experience patterns and understand their business and technology requirements
  • 3+ years in leadership/management roles
  • Ability to demonstrate strong commitment and willingness to learn
  • Passion for travel at a personal level
  • Technical background or ability to pick up technology concepts quickly
136

Senior Director, Technology Operations Resume Examples & Samples

  • Set direction and approach for HGV service delivery function, consistently evaluating and evolving services to drive improvements and support key IT initiatives
  • Develop and execute strategic plans that support HGV goals and objectives
  • Establish and ensure execution of key SLA metrics such as HGV systems availability and performance
  • Effectively liaise with Technology team members and outsourced partner to meet HGV technology needs for infrastructure and operations
  • Partner with architecture function to align and develop a structured framework for solution delivery
  • Work with the various vendor and Information Technology internal groups to deliver solutions components, scope cost and timeline
  • Monitor industry trends and identify best practices/methodologies to implement within HGV
  • Plan all aspects applicable to the successful delivery of technology solutions
  • Work with key business and strategic partners to ensure strategic alignment of key objectives
  • Direct the grouping and assignment of priorities and tasks ensuring optimal allocation of resources necessary to accomplish objectives
  • Oversee the deployment and delivery assurance functions necessary to deliver technology solutions
  • Ensure the creation and maintenance of documentation around Best Practices and Standard Operating Procedures
  • Create and maintain all technical documentation supporting IT Service delivery
  • Work with vendor partners and Hilton Worldwide technology team members to manage ITIL processes around change management, release management, problem management and capacity planning for HGV systems
  • Foster collaboration between vendor partners, business partners and IT team members
  • Ongoing evaluation and refinement of business process to ensure accurate and timely support and problem resolution to our internal customers
  • Create and direct communication plans of key messages to internal and external stakeholders
  • Identify, capture and work to mitigate potential project risks. Escalate project risks as necessary
  • Implement appropriate controls and metrics to ensure optimal performance of the function is met
  • Lead, develop and motivate a team of people that are responsible for IT delivery to HGV internal customers
  • Continually evaluate Service Delivery performance, needs of the field and manage resources/scheduling appropriately to continue to adapt to the growth of the business
  • Manage vendor partners to ensure provisioning process around new hires – computers, telephone, voicemail, email and account setups are meeting expected SLAs
  • Provide direction and directives to the departmental team members in the performance of their duties, establishing work priorities and in achieving management objectives
  • Execute directives of organization’s mission, values, goals and objectives and demonstrates through ongoing and direct motivation, communication, group dynamics and leadership
  • Create and maintain all technical documentation supporting IT service delivery
  • Deliver excellent support, both technical and non-technical with outstanding customer service and satisfaction in a timely manner
  • Provide guidance and project leadership in infrastructure design to architecture and development teams
  • Determine project staffing needs and oversees the recruiting, selecting, hiring, training and developing of required resources
  • 8 or more years of progressive experience in technology roles
  • 4 or more years of management experience
  • 2 or more years of experience in vendor management and contract negotiations
  • 2 or more years of project or team member management experience
  • Strong written and oral communication skills in English
  • Ability to travel domestically as needed
  • 10 years of experience in technology roles with 6 in a management capacity
  • At least 2 years of management experience within a Hospitality IT Department
  • Proficient with Microsoft Office including PowerPoint, Project, Word, Excel, and Visio as well as knowledge of SharePoint team sites
  • Vacation Ownership or Hospitality experience
137

VP, Head of Technology Operations Resume Examples & Samples

  • Responsible the performance of staff and their professional development
  • Responsible for the Company’s public and private cloud infrastructure, network, voice, email, backup, desktop, remote access, and other critical technologies
  • Responsible for the support of the Company’s 3rd party applications and internally developed applications
  • Leverage industry best practices such as ITIL to effectively manage the delivery of core services by 3rd party managed service providers
  • Ensure technology services are designed, engineered, and maintained effectively to support critical business functions
  • Act as the IT escalation point for all managed service providers and internal IT desktop support
  • Subject Matter Expert for critical infrastructure services including server, storage, network, voice, extranet and desktop technologies
  • Responsible for IT Operations capital and expense budgets, hardware procurement, software licensing and maintenance renewals
  • Create IT performance measurements necessary to effectively manage service providers such as Key Performance Indicators (KPIs), and Service Level Agreements (SLAs)
  • Responsible for the creation of system health reports, incident trending, capacity reports, and ad hoc reports as required
  • Responsible for Infrastructure quality control, change management, incident management, problem management and capacity management
  • Responsible for the delivery of all infrastructure projects and programs
  • Must understand current technology topography, application architecture and business use of technology
  • Must understand the strategic direction of the business and related IT platforms
  • Must be able to communicate technology issues to a non-technical audience
  • Work closely with business constituents to ensure IT readiness and business continuity
  • Work closely with the Director of Cyber Risk Management to prevent, identify, detect, and respond to cyber security incidents
  • Work closely with Head of Software Development and Head of Program management to deliver IT projects and services
  • Regularly communicate project status
  • Regularly seek opportunities to improve enterprise functions as appropriate
  • 10-15 years experience managing infrastructure operations and application support teams
  • 5 years experience managing 3rd party/outsourced infrastructure service providers across multiple geographies
  • Experience managing technology policies and controls in a regulated environment (Sarbanes-Oxley, FINRA)
  • Infrastructure architecture experience
  • Ability to prioritize multiple project tasks in a fast-paced environment to meet goals and deadlines
  • Experience working within a small technology organization
  • Passionately embraces a commitment to exceptional service and delivery excellence
138

Technical Lead, Technology Operations Resume Examples & Samples

  • Support multiple technology products from an administration and L1 support perspective
  • Work in close collaboration with NY-based Manager and east coast team to provide proper coverage during regular business hours
  • Engage with users directly, both on-site and remote
  • Present demoes and training as needed
  • Use a web-based administration tool to create users, manage permissions, upload content, etc
  • Ingest and perform rough editing of video content
  • Provide monthly audits and reports to business units
  • Communicate effectively with non-technical users both domestic and abroad, sometimes where English is not their primary language
  • Conduct comprehensive testing of new product features
  • Become a subject matter expert in the system(s) as well as the business process that he/she is supporting
  • Create documentation and manage user-facing knowledge base articles
  • Escalate any issues or outages to appropriate parties
  • Research technological solutions that may help with business processes
  • Provide occasional off-hours support to address outages, special events, and pressing system issues
  • 3+ years’ experience in Client Services or Production Support role, supporting hardware and/or software
  • Self-starter that demonstrates initiative and ability to work independently with little supervision
  • Demonstrated written skills from previous work experience
  • Demonstrated organization skills from previous work experience
  • Experience in Media & Entertainment environment preferred
  • Excellent communication, presentation & analysis skills with solid business acumen
  • Demonstrated ability to use Excel to summarize large monthly sets of data (usage reports, user reports, etc.)
  • Organized and detail-oriented with ability to manage own work
  • Ability to manage through competing/conflicting requests and obtain consensus
  • Ability to work in a fast paced, deadline-driven environment
139

Live Streaming Technology Operations Analyst Resume Examples & Samples

  • Compile and maintain the live event streaming schedule for WatchESPN/ESPN3 and its International versions
  • Manage the day-to-day operational workflow for Iive-event and on demand streaming
  • Execute defined processes to validate the quality and availability of live and on demand streams
  • Collect and analyze real-time player and distribution system performance data, identify areas for improvement and provide recommendations for action
  • A minimum of 2 years in video encoding and/or transcoding baseband video to multiple digital formats
  • Proven troubleshooting, analytical, and problem solving skills
  • Independent, self-starter, and a team player
  • BS Computer Science or related technical discipline or equivalent experience
140

Technology Operations Manager Resume Examples & Samples

  • Fluent in English and Spanish with Portuguese as a plus
  • Bachelor degree in Technology
  • 5+ years´ experience of leading service desk operations team
  • ITIL Foundation certification or equivalent experience
  • Strong communication skills and ability to communicate different management levels and across different line of
  • Team-playing attitude, interpersonal skills, autonomy
141

Technology Operations Spring Internship Resume Examples & Samples

  • Luxury e-commerce
  • Helpdesk support
  • Equipment, software/hardware installation
  • Engineering: platforms/systems
  • Website interface/troubleshooting
  • Cross-functional partnership with finance, marketing, merchandising and customer experience
  • Technology research
  • Courses in computer science
  • Proficiency in Microsoft and Adobe
  • Ability to take initiative
  • Analytical and problem solver
  • Willingness to learn and good listener
  • Past experience in technology
142

Senior Director, Technology Operations Resume Examples & Samples

  • BA/BS Bachelor’s Degree in Information Technology, Computer Science, Engineering, Math or Science
  • A minimum of fifteen (15) years of Infrastructure Operations experience
  • A minimum of five (5) years of direct oversight of outsourced vendors
  • A minimum of five (5) years of focused experience in managing global ITIL support functions
  • A minimum of five (5) years of project management or governance experience
  • A minimum of five (5) years of experience at the Senior Director level
  • Ability to travel as required (20%)
  • MA/MS Master’s Degree in Information Technology, Computer Science, Engineering, Math or Science
  • ITIL Certifications
  • Knowledge of hotel-based IT systems and applications
143

Live Streaming Technology Operations Analyst Resume Examples & Samples

  • Ensure flawless distribution of the daily live event video and audio streaming schedule for WatchESPN/ESPN3 and related International versions
  • Manage the day-to-day operational aspects of Iive-event and on demand streaming
  • Provide event and outage coordination between both internal and external teams as needed
  • Software workflow development/debugging
  • A minimum of 5 years in video encoding and/or transcoding baseband video to multiple digital formats
  • Degree in Computer Science or equivalent work experience
  • Demonstrated leadership qualities, leads by example
  • Bachelor's Degree in Computer Science or related technical discipline or its equivalent
144

New Ventures Technology Operations Resume Examples & Samples

  • At least 5 years of experience in the field of IT, experience in DevOps
  • 2 years’ of experience with AWS and/or Azure cloud offerings
  • Experience with container platforms (Kubernetes, Mesos, Docker Swarm)
  • Able to work well in highly entrepreneurial environment with teams and with sponsor on a regular basis
  • Expertise in designing medium-large high availability and scalable system architectures in GNU/Linux environment
  • Expert level hands-on experience with SaaS architectures comprising Linux containerization database and distributed computation platforms
  • Strong scripting (Bash, Python, Terraform, Ansible) and automation skills
  • Good knowledge of technologies like HTTP, SSL, load balancing, WAFs, SMTP
  • Outstanding communication skills in English
  • Client focused attitude
  • Experience with software defined networks is a big advantage
145

Technology Operations Lead-new Ventures Resume Examples & Samples

  • Knowledge of Infrastructure and Support environment / processes
  • Outstanding project and process management skills
  • Superb client service skills with both creative and analytical mindset
  • Be of mature disposition and personable, and able to work well within teams across continents/time-zones
  • Can handle both technical and business aspects of hosting and support
  • Familiarity with Amazon Web Services is a plus
  • Pragmatic approach / Solution minded
  • 5 - 10 years of experience combining both TechOps and Project Management
146

Director, Business Technology, Operations Resume Examples & Samples

  • Develop Business Technology Strategy & Roadmap: Proactively evaluate key business needs and provide the applications, tools and analytical platforms to accelerate the efforts of Hootsuite's business teams needs
  • Lead the Business Technology team: Direct, manage and develop a high performing team to build and add new capabilities to Hootsuite’s business information platform
  • Build ETL Framework: Build data pipelines that transform data in various forms (data warehouse, relational db, data from vendors etc) to aggregate business data into datawarehouse
  • Champion Global Best Practices: Leverage business partnerships to prioritize standardized approaches to operating models, BI and information delivery and seek ways to improve adoption, use, and impact
  • Partner with IT functions (IT Operations): Ensure high level of buy-in and alignment from key stakeholders and partner with teams to ensure support across the organization
  • Partner with Product functions (Product/Datalab) to incorporate product and customer usage data into business systems
  • Oversee the selection and usability of key business software applications: Direct and manage systems design and architecture to track performance, revenue forecasts, quoting, regionalization, locations, and business unit requirements in accordance with overall organizational strategy and customer requirements
  • Data Governance: Collaborate with technology teams using data governance approaches to implement common data standards to enable consistent and accurate reporting for the business
  • Business Transformation & Change management experience; strategic planning and stakeholder alignment
  • ERP Systems implementation experience; Netsuite, Oracle, SAP
  • Experience with sales force automation, marketing automation and financial management tools; Salesforce, Dynamics, SugarCRM
  • Bachelor’s degree and/or Master’s degree and equivalent experience
  • A minimum 12 yrs of relevant and progressive experience in technology and business processes (incl. 5+ years managing teams)
  • Strong knowledge of Data warehouse/lake design methodology
  • Expert with MySQL database and data schema design
  • Strong industry knowledge of modern technologies for collecting, manipulating, and sharing data in a fast-paced business setting
  • Experience working in a global business environment preferred
147

Solutions & Technology Operations Portfolio Manager Resume Examples & Samples

  • Functional SME
  • 4+ years Project Management experience in a large enterprise environment
  • 4+ years of experience running IT or technical projects
  • Software Development Life Cycle project management experience
  • Process implementation & re-engineering experience
  • Ad hoc reporting - being able to manipulate and understand large data sets
148

Technology Operations Analyst Resume Examples & Samples

  • Provide operational & technical support, be accountable for important tasks such as: incident management, internal customer consultations, security process & controls, resource management
  • Handle the support request queue (JIRA), resolve requests & provide guidance
  • Implement UAT releases provided by the L4 engineering team
  • Coordinate Production change promotions with the L2 Operations team & related parties for change review, resource assignment & schedule
  • Manage incidents escalated to the Systems Support queue and coordinate escalations to the L4 engineering team
  • Coordinate MEPC events & patching activities; providing support for failover & fall back for core monitoring applications as required by the L2 Operations team
  • Develop and document processes as required
  • Identify opportunities for business improvement and increased efficiency using metric analysis & own initiative
  • Participate in CSA, RCSA and Security audit testing and remediation as required
  • 5+ years experience in an ESM support role preferably in a financial industry
  • Technology proficiency in more than one of the follow products: Tivoli ( ITM6, TEPS, Data Warehouse), Netcool (Omnibus, Webtop, Impact, Probes), SMARTS, SCOM, and Edge
  • Experience of VCOPS is preferred
  • Innovative mindset
  • Experience in developing detailed process workflow with automation orientation
  • Experience in developing 'proactive' processes designed to alert/eliminate problems before they escalate to an issue
  • Strong analytical and problem solving, decision making and relationship building skills
  • Good understand of Change Management, Incident Management, Problem Management & Risk Management practices
  • Customer/Client Needs Management
  • Decision Making
  • Interpersonal Skills
  • Results Delivery - Proficient
  • Flexibility - Proficient
149

Business Technology Operations Manager Resume Examples & Samples

  • Work with other Information Technology departments and customers at developing and implementing IT infrastructure related technologies
  • Integrate IT infrastructure technology resources with other IT divisions and IT business owners
  • Responsible for the design, implementation, testing, administration, documentation and maintenance plan for disaster recovery and business continuity
  • Manage infrastructure and operations team of engineers and system administrators including off-shore resources
  • Participate in the management of the IT infrastructure budget
  • Establish strategic vendor relationships
  • Determine infrastructure capacity requirements and manage the demand for resources
  • Use ITIL framework for process development and service delivery
  • Implement virtualization, consolidation and cloud-based technologies where appropriate
  • Experience with network and application protocols; risk and security assessments; policy development; enterprise applications management and IT operations
  • 5+ years IT Operations management experience specifically Data Center Operations
  • A solid foundation in enterprise LAN/WAN technology
  • Proven experience in IT project management
  • Skilled in developing processes and workflow
  • Experience in developing Disaster Recovery and Business Continuity strategies
150

Manager, Technology Operations Resume Examples & Samples

  • A minimum of 3-5 years of experience in digital media (agency or publisher side)
  • Four years of college education preferred (technology, marketing, computer engineering, web development, mathematics, or any other geek-friendly focus will do)
  • A passion and/or skill for training and development, as the role involves both doing your work and supporting others on the team in their pursuit of excellence
  • Experience with digital platforms – if you can go deep on programmatic (DMPs, DSPs, Exchanges), the ins-and-outs of second- and third-party vendors, ad servers of all stripes (display, video, social, mobile), Tag Management Systems (GTM, TagMan, Signal, etc.), and/or VVF vendors (viewability, verification, and fraud prevention), we will have a great conversation
  • Exposure to and/or interest in online advertising bid and pricing models (CPA, CPM, CPC, CPI) a bonus
  • The ability to rock the Microsoft Office suite, particularly PPT and XLS (it’s all about filtering and pivoting)
151

Emerging Business & Technology Operations Manager Resume Examples & Samples

  • Overseeing day-to-day operations and keeping the head of Emerging Business & Technology team apprised of significant events
  • Creating operations strategy and policies
  • Communicating operations strategy and policy to team members and stakeholders
  • Fostering team member alignment with team goals
  • Overseeing budget and human resource management
  • Maintaining innovation franchise network
  • Assisting with franchise spin-up and project boot-strapping
  • Supporting collaboration and knowledge management efforts and infrastructures
  • Creating and executing communications and marketing strategy and plan
  • Organising education and client engagement events
  • Creating communication and education assets
  • Managing and reporting on team and franchise activity portfolio
  • Budget, service, project and program management plus reporting skills
  • Knowledge of service management e.g. IT Service Management (ITSM); project management e.g. PRINCE2 or PMBOK; and agile e.g. Scrum methodologies is an advantage
  • Event organisation and hosting skills
  • Communications and marketing skills
  • Experience of configuring and working with social media, collaboration and knowledge management tools
  • Enthusiasm for working in a space full of unknown unknowns, pivoting as needed, and being comfortable with not knowing the end state
  • Teamwork, flexibility, initiative, networking, communication and organisation competencies
  • Awareness of and passion for emerging business & technology models
152

Technology Operations Center Team Lead Resume Examples & Samples

  • Manage a team of NOC resources that support the monitoring of infrastructure systems and applications on a 24x7x365 basis. Manage staffing levels, on-going training and continual improvements. Actively engage escalated issues to resolution
  • Manage relationships with infrastructure teams to engineer monitoring solutions Observium, SCOM, WUG, Spotlight, Orion, vSphere and other systems as required. Engineer automation services utilizing our monitoring tools and ServiceNow ITSM to create tickets for issues and assign to the correct team for resolution
  • Engineer a system to track and correlate recurring problems in nightly batch process and other daily operations. Work with systems, applications, database, and network teams to find and implement permanent fixes
  • Manage vendor relationships and support contracts to facilitate escalation and resolution to support tickets for onsite and remote facilities
  • Full Supervisory Responsibilities
  • Experience integrating infrastructure monitoring systems with ServiceNow ITSM heavily preferred
  • Experience with RRDTool required
  • Advanced working knowledge of navigation and file manipulation in Windows and Linux operating systems a must
  • 4-year college degree preferred
  • SQL Server, Oracle, and MySQL database technology a plus
  • Basic electrical knowledge a plus
  • Ability to lift up to 50 lbs. and work some hours in a data center environment as needed (below 70 degrees, elevated noise levels)
  • Holding or working towards certifications such as A=+, Network+, and MSCE are a plus
  • Technical certifications related to datacenter operations, server systems, or network management a plus
153

Senior Manager, Technology Operations Resume Examples & Samples

  • Manage a team of diversified administrators, finding and growing career talent
  • Shape up the growth and performance of the NOC as you identify areas of improvements, enhance processes and partner with support teams and leadership across the business to drive efficiency and quality of service
  • Lead monitoring enhancements identifying and partnering with support teams for performance improvements based on findings
  • Play an operational leadership role in incident response and driving restoration
  • You will lead an experience-diverse team of first level support administrators that are quick to respond and fast to fix with an eye towards continually improving
  • Analyze the needs of your customers and establish priorities for providing strong operational responses to weak signals
  • Maintain shift oversight, using statistical reporting and direct engagement with staff to remain continuously aware of the NOC’s performance
  • Collaborate with other leaders across the globe in our follow the sun support model maintaining consistent feedback and communication
  • Identify process inefficiency within all aspects of NOC workload, and work to resolve those items with a focus on automation
  • You are preoccupied with failure and take steps to make sure your team and the global support model are prepared for potential incidents
  • Drive staff engagement in project efforts during periods of downtime, focusing on a variety of initiatives to help improve the NOCs overall ability to support the business
  • You relentlessly follow through with the customer to ensure we are always providing value, learning from our mistakes and ensure we are committed to resilience in everything we do
  • You are self-motivated and can successfully delivery within cross-matrix, cross-functional teams using your influence capabilities. You effectively handle multiple, simultaneous projects, problems, or tasks with critical deadlines and produce quality results
  • You understand the importance of process and data to your organization and can easily tie key performance indicators to business outcomes. You contributed to the financial planning and manage all activities within budget
  • You are comfortable with operating in a dynamic and ambiguous environment to drive and motivate your highly reliable organization
  • You can quickly learn new and complex technology and can help mentor and guide junior staff. You can clearly identify subject matter expertise and in turn establish deference to expertise when needed during a major incident
  • Be a recognized leader and voice for Operations
  • 10+ years in operational or analytical roles with 3+ years leadership/management roles
  • Experience with B2B, Technology Consulting or Technology firms preferred. E-Commerce production support experience desired
  • Team Player - works well with other team members and values their efforts and contributions
  • Familiarity with ITIL v3 framework, Agile/Waterfall project methodologies and demonstrated experience with ITSM processes such as change, incident, problem, and capacity management
  • Demonstrated data/analytics/statistical modeling capability
  • Enterprise level experience supporting 24x7 teams a strong plus
  • The ability to gather data and drill down to root cause analysis, ability to proactively recommend effective courses of action, communicate resolution, policy and procedures to the various IT stakeholders, and management
  • Possesses strong analytical, organizational and decision-making skills, as well as verbal and written communication skills required to contribute to both technical and leadership conversations
  • Work is reviewed relative to defined operating outcomes and/or milestones
  • Outcomes managed impact specific goals or initiatives of function or unit
  • A strong drive and passion to learn new internet technologies
154

Technology Operations Analyst Resume Examples & Samples

  • Strong data analytical skills, attention to detail
  • Strong communication, team work, influencing and relationship building skills; Ability to work well individually or with others
  • Strong coordination and project management skills
  • Strong operational skills and able to prioritize complex set of initiatives
  • Ability to drive cross-functional strategies and improvements
  • Strong organizational and time management skills; flexibility and ability to prioritize requests and multi-task
  • Enthusiastic, self-motivated and effective under pressure
  • Pro-active and problem solving mindset with ability to identify, clearly present and implement solutions
  • Disciplined approach to managing processes and controls with a view to improvement
  • MS Excel Expertise – knowledge of functions and pivot tables required
  • Sharepoint knowledge and administration
  • Working knowledge of MS Office, Access, Visio and PowerPoint
155

Director, Technology Operations Resume Examples & Samples

  • Problem Management: oversee critical and escalated problems to ensure service restoration targets are met. Track and communicate status to senior leadership as appropriate. Ensure problem management and resolution processes are followed. Ensure action plans are in place to address recurring availability/performance impacts on technical assets, systems and infrastructure. Ensure escalation and effective hand-off of support issues to other technology groups as required
  • Digital Analytics: partner closely with key stakeholders in Interactive Marketing to support the digital analytics space
  • Proactive engagement in key initiatives: partner with application delivery teams in Digital Technologies to proactively embed DevOps thinking into the application delivery process
  • Maintain up-to-date skills in relevant technologies. Provide innovation and leadership in the selection, implementation and use of tools and best practices. Establish and maintain effective and productive working relationships with business partners, vendor partners and their resources, as well as other teams across technology. Maintain a broad understanding of business, business needs, and how technology drives and supports the business
  • Provide strategic direction to a technology operations team of employees, contractors and/or vendor partners. Develop and maintain an organization of high performing people through effective hiring, coaching and rigorous performance/talent management. Plan and implement a resource strategy (internal vs. vendor) based on business need, scope of work, cost, and skill requirements. Foster a collaborative, success-oriented team environment where resources are empowered and accountable
  • Manage the annual budget and financial planning process for assigned organization, technical assets/service portfolio and related projects, to include vendor contract budget(s). Prioritize and plan technology service/support solutions within the annual business-as-usual and investment budgets. Collaborate with involved teams across the business and with vendor partners to effectively and accurately estimate work and cost associated with services/deliverables as it relates to area of responsibility
  • Collaborate with the business to understand strategy, needs, and end-user needs, then develop and drive a services/support strategy to meet those needs. Review and compare offering with current and future needs, identify gaps and ensure strategy addresses gaps. Prioritize initiatives based on business need, cost and impact. Determine and/or recommend approach to provide services (internally or outsourced). Provide cost, feasibility and impact/benefit analysis to support and gain strategy approval
  • Bachelor’s degree in Computer Science, MIS or related field; or equivalent work experience
  • 5+ years of experience providing day-to-day management/supervision and mentorship to a team of technical employees and/or vendor partner resources
  • 7+ years of broad technical experience with proven expertise in a majority of the following areas: servers, networks, hardware, operating systems (Windows, UNIX, Solaris, Linux, AIX), virtualization software, middleware and related base build infrastructure and software
  • 3+ years of experience and proven success identifying and implementing opportunities for improvement to procedures, process and technology to optimize services and operations, enabling greater availability, capability, efficiency and end-user satisfaction
  • 3+ years of direct people-management experience, to include performance management, with proven ability to lead and influence without direct management relationship
  • Proven success leading the implementation and management of services provided through vendor partners (on- and/or off-shore)
  • Excellent written and verbal communication skills with the ability to translate technical information to non-technical audiences and vice versa
  • Strong business acumen with experience participating in financial planning process and using technology to drive and support the business
156

Technology Operations Center Resume Examples & Samples

  • Researches information to support specific action plans for functional projects
  • Collaborates on procedures / projects across a function
  • Supplies information and data regarding functional activities and process
  • Performs basic analysis on business metrics
  • Audit against established processes and procedures
  • Triage enterprise level infrastructure events within a complex enterprise IT deployment; Utilize that triage to determine severity and scope of the problem quickly
  • Oversight of vendor outage calls to push vendor troubleshooting to resolution
  • Run outage calls for internal infrastructure and vendor managed infrastructure
  • Work with internal and external support staff to drive resolution on infrastructure systems
  • Use multiple tools for monitoring infrastructure systems including server, VDI, network, telecom, etc
  • React to alarms and escalates any and all issues through escalation procedures
  • Monitor data center environmental and network systems for alarms and troubleshoot per procedures
  • Level 1 and 2 support functions to preemptively fix issues prior to turning into incidents
  • Interface with Production Support and System Administration groups
  • Research technology to look for innovative tools for use in the Operations space
  • Create well written and concise management notifications
  • Collect data for reporting and provide useful reports
  • Onsite responsibility for Data Center access and activity
  • Perform routine physical inspections for alarm identification and operational issues based on building and equipment checklists
  • Provide security oversight and administration based on company standards
  • Two years of relevant business and/or general analysis experience
  • Basic certification required (A+, Network+, Security+)
  • Advanced certification desirable (RHCT, CCNA, VCP, MTA)
  • Scripting experience desirable
  • Demonstrate a good understanding and ability to follow ITIL standards
  • Experience setting up monitoring and automation tools a plus
  • Experience using ticketing and change system such as Service Now
  • Experience and knowledge of Linux, VMware, IOS, NX-OS, MS Server
  • Ability to log on to infrastructure components and perform investigation for problem identification
  • High degree of technical understanding
  • Demonstrate and in-depth knowledge of system process flows and hardware during troubleshooting
  • Ability to work with the team to provide support for a 24x7x365 environment
  • Knowledge of Data Center operations and ability to act as first responder to physical environment
  • Able to handle multiple tasks, manage priorities, and remain professional at all times
  • Must have a high degree of accuracy and attention to detail with good organization skills
  • Ability to handle stressful situations while maintaining service performance
  • Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines
  • Ability to communicate to people from all levels, from end user to management (business or IT)
  • Desire to learn and grow within the IT infrastructure field
  • Technical mind set to learn advanced functions of servers and infrastructure
  • Demonstrate good troubleshooting methodology
  • Must have courteous and efficient telephone manner
  • PC skills including use of word processing, spreadsheet, presentation and desktop publishing applications
  • Able to take part in meetings and discussions and give information about own area of expertise, able to compose memos, simple letters and short texts
157

Technology Operations Center Resume Examples & Samples

  • Act as leader for the Technology Operations Center team who is responsible for monitoring, level 1 support, incident management, problem management, vendor management following ITIL standards
  • Support TOC manager in preparation of reports and presentations
  • Responsible for the productivity of the team, ensuring performance is in line with expectations
  • Assist TOC manager in Operations build out
  • Define, participate and oversee process and procedure development for the Technology Operations Center
  • Five years of relevant business and/or general analysis experience in an enterprise environment
  • Two years of experience as a TOC Systems Engineer or 4 years of experience in an operations engineer role
  • Able to participate in and facilitate discussions with complex content. Composes reports with almost no grammatical errors and can communicate proficiently
158

Advanced Refining Technology Operations Manager Resume Examples & Samples

  • Assures safe working environment for employees and environmental compliance
  • Assures regulatory compliance and positive community relations
  • Develops the annual operating plan/budgets and continuously reviews the plan compliance with respect to production, yields, and fixed costs. Answers variances from the plan
  • Works with the Operations and business leadership team to develop strategy, annual operating and other business plans
  • Manages raw material, production schedules, finished product inventories and logistics of shipments
  • Implements necessary plant improvements as dictated by business needs
  • Champions Six Sigma and Lean Manufacturing initiatives
  • Conforms to ISO 9001, ISO 14000 and other manufacturing standards
  • Participates in Sales and Operations Planning processes
  • BS Degree in a technical discipline (preferably Chemistry, Chemical Engineering or Mechanical Engineering)
159

Technology Operations Center Resume Examples & Samples

  • Coordinates functional projects and issues
  • Audits projects and ideas to evaluate results, efficiency, effectiveness and customer service
  • Manages the execution of procedures / projects to ensure consistency across a function
  • Analyzes and reports on opportunities and risks associated with changes in internal and external environment
  • 24x7 hands on/on call support for maintenance and outages for Technology Center
  • Work closely with IT functional groups to support deployments within the Data Center (DC)
  • Manage infrastructure projects for data center
  • Experience with data center physical infrastructure including HVAC, UPS, generator, raised floor, cabinet systems, structured cabling fiber and copper
  • Perform vendor management functions regarding service delivery of facilities maintenance for OKC Data Center and remote sites
  • Creation of Data Center Operations manual
  • Procedure creation and responsible for periodic procedure review
  • Responsible for training of DC Operators and security staff regarding DC systems
  • Provide security oversight and administration based on company IT standards
  • Responsible for shipping and receiving
  • Research and presentation of new technology to drive innovation
  • Creation of reports for all levels of the enterprise
  • 6+ years relevant business and/or general analysis experience to include data mining
  • Minimum of 5 years working in a medium to large data center environment
  • Understanding of electrical power and distribution
  • Working and practical knowledge of environmental monitoring tools
  • Working and practical experience with equipment controls
  • Ability to read technical wiring schematics and one-line drawings
  • Ability to read blue prints and extract pertinent information
  • Experience with rack and stack of various equipment types including Cisco, IBM, Dell, etc
  • Some experience with operations systems and iLo type configuration of various equipment
  • Experience with facility contracts, both scope and management
  • Must be able to create and implement Method of Procedures (MOP) for all equipment
  • Experience with audit compliance and gathering of documentation to support audit requirements
  • Ability to review reports to identify potential trends which could indicate problems
  • Strong understanding of network and data center operations
  • Strong written and verbal communication skills; must communicate effectively and in a professional manner
  • Experience using ticketing and change management system such as Service Now
  • Able to work effectively with remote support groups by means of telepresence
  • Other duties/responsibilities as assigned by the Data Center Manager
160

Technology Operations Center Resume Examples & Samples

  • Three years of relevant business and/or general analysis experience
  • One year of experience as a TOC Systems Engineer or 3 years of experience in an operations engineer role
  • Able to actively take part in meetings and conferences and communicate effectively. Capable of composing reports and technical explanations
161

Technology & Operations CFO Resume Examples & Samples

  • Managing the budgeting and forecasting process across multiple businesses in segment/region/line of business
  • Working with senior management to create strategies and tactics to improve performance
  • Forecasting IT development expense based on projected development hours and capitalization rates
  • Forecasting and tracking Strategic Initiatives
  • Providing ad-hoc analysis as needed
  • Ability to attract, develop and manage a high performing finance team
  • Degree in Business/Finance/Economics/Accounting required
  • Minimum of 10 years finance experience in financial services
  • Must have a minimum of 10 years management experience
  • Essbase is preferred
  • Strong Excel experience required
162

New Ventures Technology Operations Resume Examples & Samples

  • 5+ years of experience in the field of IT and Linux engineering with good mix of below technologies (not all are mandatory)
  • 2+ years of experience with AWS or similar cloud offerings
  • 2+ years of experience working in DevOps type environments and using tools like Jenkins, Circle Ci, Terraform, Packer, Git
  • Experience with scripting i.e. Bash, Python, Perl and/or automation skills i.e. Ansible, Puppet, Chef or similar
  • Experience with Docker container platforms (Kubernetes, Mesos, Docker Swarm) and CoreOS
  • Able to work well in highly entrepreneurial environment within a small team of engineers
  • Hands-on experience with IaaS, CaaS architectures comprising Linux containerization database and distributed computation platforms
  • Good knowledge of technologies like TCP, HTTP, SSL, load balancing, SMTP
  • Agility, continuous learning and ability to work independently
163

Technology Operations Resume Examples & Samples

  • Day to day operations of the reporting environments
  • Technical problem resolution for all technology related issues within the reporting environments, including trouble shooting system problems; restarting systems; adding new monitoring; improving existing scripts; automating manual tasks
  • Resolve customer complaints with software and provide a great customer service experience for our clients
  • Vendor interactions with SAP and IBM on technical issues and problems requiring vendor support
  • Assist in the planning, design and implementation of service packs and version upgrades to the reporting tools
  • Identify and report problems in new and existing software
  • Recreate software problems to facilitate solutions
  • Validating/testing various fixes for the identified issues
  • Involved with the Service Owner to consult on performance management and capacity planning
  • Assist with On-boarding new tenants to existing environment
  • Recommends configuration updates to the environment to support new requirements and helps to coordinate implementation
  • Work with the Service Owner to define and refine security models on the various products
  • Employ best practices for design, development, unit testing and test plan development
  • Collaborate with other team members to solve issues and share knowledge
  • Contribute new knowledge to the existing knowledge base to expand the resources available to our team
  • Experience administrating Cognos systems preferably in Linux/Unix OS environments
  • Significant previous operational support and application troubleshooting
  • Experience with production support of highly available applications
  • Experience with security models in Cognos
  • Deep knowledge of Unix/Linux and scripting
  • Previous programming experience preferably with python or java
  • Experience functioning as part of a software team, good communicator
  • Self-motivated and Responsible, able to own and drive a project when necessary
  • Extraordinary Troubleshooter with ability to diagnose and support mission-critical systems
  • Familiarity with disaster recovery methods
  • Ability and interest in learning to support Business Objects; Qlikview; and various open source reporting packages
  • Experience with web servers, especially WebSphere and Apache
  • Strong ability to work in a highly focused technical environment together with other motivated and driven professionals, as well as the ability to work independently
  • Strong organizational, multi-tasking and time management skills to meet deadlines
  • Excellent verbal/written communication and presentation skills
  • Good documentation practices
164

Technology Operations Specialist Resume Examples & Samples

  • Requires High School diploma or equivalent and 1+ year experience with computers, networks, computer software and hardware or other directly related experience
  • Experience supporting a call volume of 10+ calls/day
  • Manage 100+ emails per day
  • Strong Windows 7 and MS Office support experience
  • Friendly demeanor
  • Positive team attitude with the ability to get along well with other staff members
  • Excellent speaking, writing and communication skills
  • Personal presence, professionalism and superb interpersonal skills
  • Excellent organizational skills; ability to prioritize and meet frequent deadlines
  • Excellent attention to detail, accuracy, and timely follow up skills
  • The ability to work independently yet closely with other staff
  • Creativity and optimism as a problem solver
  • Flexibility and eagerness to learn
  • Take ownership of client needs and act as their advocate to ensure services and products requested are received
  • A+ or Network+ certifications
  • Demonstrated continuing education
165

Director, Technology Operations Resume Examples & Samples

  • 10+ years of experience managing complex and diverse technology operations and teams, with at least 5 years involving delivery of infrastructure design and operational excellence
  • Proven experience managing globally distributed teams and resources where systems availability and quality are a priority
  • Deep expertise and technically competent in two or more of the following technology domains, but fluent in all technology domains. (server, network, database and data systems, cloud, virtualization, storage/backup, collaboration/messaging, identity and access management)
  • Demonstrated track record of leading a team where customer experience was a priority. Advanced interpersonal skills to engage with peers, customers and senior management to achieve excellent partnership and results
  • Passion for improving complex geo-distributed systems, people, and processes
  • Exceptional organizational and project management skills, including the ability to plan, schedule, and successfully carry out multiple projects at the same time to successful conclusion
  • Exceptional knowledge and success with service definition and delivery
  • Experienced in incident and problem management, root cause analysis, system performance, capacity and availability, release and deployment, operational readiness, capacity/availability management, service analytics and reporting, production governance, triage, application development support, change and configuration management
  • Ability to research and troubleshoot IT issues and products and present ideas in business-friendly and user-friendly language
  • Highly self-motivated, self-directed, and attentive to detail with the ability to effectively prioritize and execute tasks in a high-pressure environment
  • Strong situational analysis, decision making and critical thinking
  • Knowledge of core enterprise IT infrastructure services and support
  • Demonstrated ability to perform vendor management and contract negotiations
  • Experienced developing, tracking and reporting SLAs and relevant metrics (e.g., capacity, productivity, progress, quality)
  • Be well versed in a variety of current techniques, tools, frameworks and technologies relevant to IT Service Management
  • Experienced with implementation of automated processes, including provisioning, application and patch management, monitoring and alerting, capacity monitoring and planning
  • Progressive thought leader focused on ITIL CSI model, continual service enablement and optimization, and leading technology transformations highly desired
  • Experience establishing a culture of high performance, transparency and continuous improvement
  • Ability to display initiative, to work independently and use extensive independent judgment
166

Technology Operations Analyst Resume Examples & Samples

  • Oversee the analysis of existing and proposed business operations for a client facing application and responsible for maintaining the system architecture by working with Business and Technology teams
  • Identify project requirements by analyzing operations; determine project scope and document results; oversee the creation of tickets and scripts to be pushed and pulled from IT in order to update the calendar and system interfaces
  • Implement recommendations to identify bottlenecks, improve efficiency and enhance business capabilities
  • Develop problem solutions by studying application capabilities; analyze alternative solutions; prepare system specifications
  • Maintain application by researching and resolving problems; maintain system integrity and security; maintain quality service by establishing and enforcing organization standards
  • Configure and customize business architecture based on input from key business stakeholders
  • Minimum of seven years of Operations Management experience with a Financial Services Institution or Professional Management Consulting Firm
  • Bachelor’s degree from an accredited college/university or equivalent work experience
  • Experience creating Operations Analysis, RFI/RFP, Gap Analysis, Standard Operating Procedures
  • Exposure to Operational Process improvement; present with excellent interpersonal and communication skills
  • Have an understanding of Application/Systems and technical terminology
  • Experience with or knowledge of SQL, DB Management and business modelling tools
167

Manager, Technology Operations Resume Examples & Samples

  • Lead a team of operations analysts by finding and growing early career talent
  • Analyze and drive enhancements in application logging that allow applications to better instrument for availability and performance (uptime, success rate, and customer experience)
  • Act as a partner to release management, tools teams, engineering teams, and other operations teams
  • Understanding and following processes and knowledge documents with integrity
  • Create dashboards by pulling data from different data sources/websites and prepare reports for key partners
  • Bachelor or Masters degree in Computer Science, Mathematics, Statistics, Engineering or related discipline
  • Experience with B2B, Technology Consulting or Technology firms preferred. Experience providing production support for eCommerce site(s) is strongly preferred
  • Ability to quickly adapt and correlate with various monitoring & reporting tools
  • Great Teammate who works well with other team members and values their efforts and contributions
168

Technology Operations Manager Resume Examples & Samples

  • Engineering products and solutions that reflect users’ needs and enables them to perform their functions better
  • Regular and efficient delivery of updates and enhancements with minimal downtime
  • Pushing the boundaries of desktop, collaboration and conferencing technologies to enable clients to leverage workflows and business processed even better
  • Based out of Singapore, act as the senior operations manager for EUS in region supporting users and product support teams
  • Will be accountable for
169

Technology Operations Manager Resume Examples & Samples

  • Manage, mentor and develop technical operations team members aligning closely with the Technical leads
  • Manage production operations working closely with business and technology leaders, 3rd party organizations and vendors
  • Partner with technical leads and the EOC to proactively make recommendations to senior management on opportunities to apply new technology to improve processes leveraging the ITIL framework
  • Partner with Engineering teams to improve application stability with the development and implementation of application monitors and alerts
  • Manage projects in utilizing agile based methodologies
  • Maintain schedules, communicate status, and drive deliverables
  • Provide on-call support to manage, resolve and/or escalate production incidents or issues after normal working hours
  • Regularly provide status updates on to senior management
  • Bachelor’s Degree with 3+ years of experience
  • 3-5 years of experience in lieu of a degree
  • Experience in all phases of enterprise operations management including problem management, change management, incident management, monitoring and alerting
  • Experience with ITIL methodologies
  • Experience with managing technical teams varying in experience levels
170

Technology & Operations Analyst Resume Examples & Samples

  • Provide Tier I/II support, responding to escalations from MVPDs, Vendors, and internal teams
  • A minimum of 2 years of experience in the realm of transcoding baseband video to multiple digital formats
  • Experience with programming languages and web technologies including: PHP, Perl, HTML, JavaScript, CSS, XML, etc
  • Strong organizational, multi-tasking and communication skills
171

Technology & Operations Systems Lead Resume Examples & Samples

  • Oversee daily operation of various technical resources to ensure effective delivery of services to students and alumni in Career & Alumni Services. This includes the online career resource center and other online tools to support student career development
  • Organize the project management duties and deliverables for the technology and operations function within the department
  • Evaluate and present findings of internal data trends and make strategic recommendations to the Director of Career and Alumni Services and management team for process improvement and increased student satisfaction
  • Collaborate cross-departmentally with Business Technology Services, Procurement and vendors to prepare for RFPs and BRDs, identify viable products and execute implementation of software, tools and platforms that provide comprehensive Career & Alumni Services in an online environment capitalizing on technology and social media
  • Collaborate with Student Affairs Assessment Associate and Data Intelligence Center of Excellence regarding tracking and assessment initiatives to support the overall Student Affairs assessment plan and regulatory requirements
  • Contribute to collaborative efforts with Student Affairs, Legal and Compliance, Government Affairs, Data Intelligence Center of Excellence, University Services & Policy, and Institutional Effectiveness and Accreditation to support of regulatory needs related to Career & Alumni Services, including requests for information related to state applications for licensure
  • Experience with e-recruiting software, internet technologies, webinars, social media and information and contact data bases
  • Experience working in a college or university setting assisting staff and students with use of technical resources
  • Strong interpersonal, oral and written communication skills, including skill in making oral and written presentations through various media formats to colleagues or subordinates to provide information, instructions, or explain subjects of interest
  • Master’s degree in an educational technology or student development related discipline is desired, but not required
172

Technology Operations Analyst Resume Examples & Samples

  • Provide expertise in the full range of technology controls practices: Information Risk Management, Monitoring, Business Continuity and Disaster Recovery, IT Control Policies (i.e. Identity and Access Management), and Problem, Incident and Change Management Processes
  • Experience with automation/configuration management using Puppet, Chef, Jenkins, AIM, Ansible, GIT or equivalent
  • Hands-on experience with security or monitoring products, with in-depth knowledge of 2 or more of the following systems: AppDynamics, Apica, PEGA, Symantec DLP, CAP/Skybox, Tripwire, Symantec Enterprise System Manager (ESM), Splunk, ArcSight and/or Qualys Guard Enterprise Scanner
  • Must have experience with designing and building automations for supported applications eliminating manual processes
173

Technology Operations Associate Resume Examples & Samples

  • Provide technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements
  • Analyze, collect, and prioritize user requirements, and translates business requirements into technical design and processes
  • Evaluate and support, Operations, Risk, Portfolio, and Information management initiatives
  • Develop systems test plan components and test scripts
  • Assess tools, approaches, and techniques to add efficiency and value-added improvements to existing processes and methods
  • Understanding of Visio and ability to diagram system interactions and data flows
  • Resilient interpersonal and cross-departmental partnering skills
174

Regional VP, Event Technology Operations Resume Examples & Samples

  • 7-10 years of operations experience, 3-5 years of high level audio visual industry operations management experience
  • Demonstrated excellent leadership and customer relationship management skills
  • BA degree, marketing/business preferred
  • 7-10 years of operations experience
  • 3-5 years of high level audio visual industry operations management experience
175

Director, Disney Technology Operations Center Resume Examples & Samples

  • Provides overall leadership and direction for the Disney Technology Operations organization in providing comprehensive technology perspective, procedural guidance, and compliance adherence with a strong emphasis on speed and precise execution
  • Domain expert in the disciplines of business process, incident management, crisis management, problem management and event management
  • Technical leader who will provide thought leadership and drive execution excellence
  • Maintains strong relationships with all Segment/Business Units as well as other DTSS IT teams in defining IT service operations delivery mechanisms, meeting service level requirements and resolving service operations issues across the portfolio
  • Effectively builds and maintains relationships with suppliers, vendors, OEMs and other third parties to ensure consistent and effective delivery of technology services across The Walt Disney Company
  • Skilled negotiator with ability to compromise with peers, management, Segment partners and outside Supplier partners. Models the right working behaviors when dealing with conflict situations and moves to resolution quickly
  • Defines processes and execution strategy for all areas of the portfolio as it pertains to Incident Management and service availability – ensures that measurements and KPIs are in place for all offerings
  • Responsible for consistently evolving and maturing the incident management approach – team must apply consistent practices to ensure that each outage and major incident has been thoroughly investigated and results are applied to improve future response
  • Defines the operational strategy for and executes upon a consolidated network operations center covering all aspects of the network (voice, video and data) leveraging internal and supplier resources
  • In partnership with the Network, Telecom and Infrastructure Operations teams, identify gaps and remediation opportunities within business processes and run books. Ensure continuous alignment between the organizations and that all knowledge artifacts stay relevant
  • Partner with the Tools and Automation Architecture leadership to maintain a roadmap and infrastructure tools portfolio that aligns with the current operational needs of the organization and enables the future growth of the business
  • 5-7 years in leadership role within IT shared services organization
  • 10+ years of people management experience
  • Experience with ITIL frameworks and processes
  • Experience working within large, complex global organizations
  • Vendor relationship management experience
  • Strong technology driven process experience
  • Bachelor’s degree in Computer Science or Business Administration or equivalent experience
176

Technology Operations Process Analyst Resume Examples & Samples

  • Analyzes business and data requirements to support the implementation of application’s full functionality
  • Ability to evaluate high level functional designs used across business applications and infrastructure based on system build and knowledge of business needs
  • Establishes project requirements, priorities and deadlines
  • Monitors project progress and adjusts resources and priorities
  • Contributes to the design of and implements processes and tools to govern and execute technology controls in line with the changing risk and regulatory landscape
  • Promotes IT policy awareness, monitors and/or tracks and reports on compliance with established IT Control policies, processes and procedures
  • Works with the business and with other analysts to describe existing business processes
  • Analyses business requirements
  • Analyses the requirements in a way that is unambiguous and clear
  • Coaches and mentors less experienced team members
  • Basic resource management skills (e.g., planning, capacity)
  • Ability to assess if projects are being completed in accordance with all Risk, Architecture and other relevant firm-wide guidelines
  • Oversees and performs targeted technology control assessments including risk and control self assessments, application, infrastructure and/or location assessments and testing
  • Drives the implementation of firm-wide risk management policies
  • Executes control-gap remediation; oversees action plans and resolution of control issues/breaks with LOB partners
  • Drives and ensures implementation and effectiveness of firm-wide or LOB-wide management policies and control solutions
  • Identifies potential risks and works with Technology or Operational Risk to recommend solutions
  • Proficient in collecting and analyzing data
  • Proficient in knowledge of business applications, data usage and word processing, data management tools and flow charting tools
  • Able to understand the logic of code and to construct simple data queries
  • Advanced business and data analysis, business process and application knowledge
  • Proficient in the following
177

Senior Analyst, ERM Technology & Operations Resume Examples & Samples

  • Relevant experience and a proven track record in a risk management, compliance, internal / external audit or assurance role, with experience in financial services an advantage
  • Strong understanding of the financial services industry, relevant regulators (e.g. ASIC and APRA), and current and proposed financial services regulatory and legislative requirements
  • Proven ability to understand operational and compliance risks inherent or emerging in a business area, to assess the level of risk, and to develop and execute plans to mitigate risk
  • Demonstrated experience in establishing and maintaining effective stakeholder relationships at a range of levels
  • Degree in Law, Business, Commerce, or Finance or equivalent, ideally with a post graduate qualification
  • Expert knowledge of financial services risk and key regulations
178

SAN Technology Operations Analyst Resume Examples & Samples

  • Assigns work orders to Engineers based on complexity & engineer competencies. Ensures the right assignment of work to Engineers based on these pre defined and agreed metrics
  • Monitors team SLAs, Mean Time to Complete Requests, Ageing requests and proactively takes actions as needed
  • Monitors all escalations from clients and other stakeholders and prioritizes as per process
  • Ensures that issues and recommendations with regard to programs, tools, projects, products, process, metrics, standards and customers are escalated in accordance with support policies and procedures
  • Covers all management issues that are directed to the product and work with management team on operation duties and issues
  • Champions recommendations to management for change/improvements and execute on approved proposal(s)
  • Facilitates the group to work in a team environment and leverages top technical talent to share/transfer knowledge
  • Promotes teamwork to achieve common goals; while encouraging individual contributions
  • 5+ years Hands-on experience performing team management, operational or implementation functions in a large, complex, Enterprise environment; Basic to fair knowledge of the Storage - Infrastructure env. is an added advantage for the role
  • Work Experience in Technology infrastructure with a high level of knowledge in Storage, Network, Server technologies & build processes
  • Proficient in data mining and reporting tools including Business Objects, CUBE, Qlickview etc
  • Proficient in Microsoft Excel, MS Access, PowerPoint and other reporting tools
  • Ability to lead, learn, motivate and direct a workgroup
  • Adaptability to learn and improvise on tools
  • Ability to follow policies and procedures; attention to detail
  • Detail oriented with an unrelenting pursuit of zero defects
  • Scripting skills are desirable – Shell, PERL
179

Senior Manager, Technology Operations Resume Examples & Samples

  • Leadership – Responsible for the oversight of technology operations staff to ensure the highest level of technology aptitude and professionalism. Develop and maintain successful relationships with internal and external constituents. Continually report issues and statuses to the Senior Director, Technology. Provide strategic planning support for the department for technology operations
  • Project Management – Provide oversight and direction of all operational efficiency projects established by the Senior Director, Technology. Work with internal and external stakeholders to ensure projects stay within scope and on schedule
  • Oversee interactive, supportive, and responsive service environment – Ensures development, documentation, implementation and adherence to technology and security standards and procedures across all three Heritage College campuses. Collaborate with OIT to effectively utilize University resources to their fullest extent
  • Asset Management – Oversee asset management processes and ensure compliance throughout the 3 campuses of the Heritage College. Ensure asset replacement is accounted for in the budget planning process
  • Completed a Master’s degree
  • Project Management experience preferred
180

Voice Tower Leader, Technology & Operations Resume Examples & Samples

  • Supporting to regional IPC & Asset team, assist for daily work in country implementation
  • Following defined IPC & Asset escalation path when needed, as defined in the escalation policy
  • Notifying the participants in the IPC & Asset Management process when standards and procedures are not being followed
  • Rerouting misdirected IPC & Asset management that have not been handled in a timely manner
  • Escalating issues in a timely and appropriate fashion
  • Identifying incidents and problems which need special attention or escalation
  • Notifying the participants in the process when standards and procedures are not being followed
  • Facilitating the resolution of issues with items not complying with the process
  • Creation and availability of process reports, analyzing reports
  • Adaptable to dynamic/volatile environment and know when/how to take control during a crisis
  • Good communication skills (ability to communicate clearly with different levels of management/staff)
  • Focus on the big picture and able to balance business and control requirements
  • Able to manage challenges and know when to raise to senior management
181

Operations Lead-technology Operations Resume Examples & Samples

  • Engineering Roadmaps and Book of Work oversight and coordination
  • Information Security liaison with the Domain team
  • Deliver weekly reports to the Global Engineering Head for the respective domain and be able to explain areas covered and account for the data
  • Facilitate weekly Global Engineering Head managers meeting
  • Facilitate hot topic discussions for the domain in senior level management meetings
  • Meet with the Global Engineering Head one on one to gather domain requirements and deliver CATE level deliverables to the domain
  • Act as the domain advocate with other organizations
  • Manage domain’s work slate in the CATE work management system
  • Manage domain headcount, open reqs, contractors and recruitment activities
  • Manage new hire onboarding activities
  • Track global location strategy for the Domain and ensure we are moving toward the Global Engineering Head yearly goal
  • Manage domains real estate footprint and act as point of contact for moves, add and changes to staff in each location
  • Facilitate Domain offsite and Townhall meetings
  • Coordinate yearly budget gathering activities for inclusion in CATE overall P and L and CTI capital budget
  • Monitor and reporting on domains monthly financials to the Global Engineering Head
  • Strong background with Microsoft Office suite
  • Experience with SharePoint web application
  • Self Starter with ability to deliver on expectations with minimal supervision
  • Strong oral/written communication skills and ability to facilitate discussions
  • Quickly grasp/master new requirements and related knowledge
  • Manage tight deadlines or unexpected requirement changes
  • Team player in matrixed organization
182

Technology Operations Resume Examples & Samples

  • 3 + years of level 1 Support experience within a busy, high volume of privilege access requests
  • Extensive experience supporting Microsoft Active Directory (group memberships) UNIX/Linux,SQL, Sybase, DB2, Mainframe and AS/400 security
  • Promote innovation within the technology control environment driving control optimization, process efficiency, and improved client experience
  • Strengthen the Banking Technology control environment through education, collaboration, and oversight
  • Strong customer service, analytical, and problem resolution skills
  • Work with global peers and technicians to ensure a smooth running of the daily process and have a good knowledge of the applications they are required to support
  • Maintain technical knowledge to keep up with rapid changes in technology
  • Take a proactive approach to client’s requirements
  • Working knowledge of ticketing systems an advantage
  • Adhere to current company policies and procedures
  • Proactively monitor owned request volumes and maintain best practice
  • Scripting ability any of the following powershell, bash, perl, python is a plus
183

Technology Operations Manager Resume Examples & Samples

  • Collaborate with Business Units to determine business drivers and needs for technology solutions
  • Collaborate with SRB and Application teams to evaluate solution options, align, prioritize and coordinate development activities including requirements gathering, estimating, development, integration, testing and deployment
  • Work with PMO to prioritize development projects, manage resource utilization, coordinate project schedules and consolidate projects into logical programs
  • Develop and deploy strategies, standards, methodologies and best practices for enterprise applications software development
  • Leverage service oriented architecture (SOA), web services, object oriented programming to simplify applications development and integration across platforms and technologies (such as SAP, Unix, DB2, Oracle, Mainframe, MS .NET, Java, SQL)
  • Manage the design, development, and deployment of custom applications, common user interfaces, information and knowledge management portals
  • Evaluate design alternatives; recommend and negotiate integration solutions based on business requirements
  • Manage upgrades and enhancements to existing applications
  • Provide management and oversight of multiple large projects
  • Prepare, establish, and monitor budgets
  • Drive efficient and effective technical approach to increase productivity, performance and on-time delivery (build and release management including source control, automated build and integrated unit testing tools)
  • Oversee all SDLC (lifecycle) activities directly impacting software development, ensuring a quality product delivery
  • Develop and Manage Release schedules
  • Demonstrate a proactive approach to mitigating risks, improving quality, and resolving issues as they occur
  • Ensure software meets all unit, acceptance, functional, system, performance, security requirements enterprise technology standards
  • Contribute to and enforce technology policies, organization and processes that produce an agile and predictable software development environment resulting in reliable and efficient solutions
  • Provide regular reporting on over all status, resources and issues as needed to ensure successful development and application delivery
  • Ensure compliance with Sarbanes-Oxley controls and procedures
  • Recruit, develop and retain a high performance development team that acts as a business partner across departments, and provides innovative ideas for the software systems
  • Develop team members to increase bench strength and flexibility of the development function
  • Develop, foster, and enforce team accountability to meet commitments
  • Conduct performance appraisals and perform salary administration
  • 6 - 8 years of experience preferred in leading software development teams in all aspects of the SDLC with a strong emphasis on Enterprise Application Architecture, Client Server, Web-based applications, MOSS 2007 (SharePoint), and Internet Systems architectures
  • 5 - 7 years of experience preferred managing development activities across multiple platforms and technologies such as Microsoft SQL server, Windows Server, IIS, SUN, IBM Mainframe, Oracle, IBM Websphere, Unix, J2EE, LDAP, Active Directory, FileNet
  • 5 years of experience preferred in Service-oriented architectures (SOAs) and Enterprise Service Bus (ESB) architectures
  • Strong Web Skills and Object Oriented Programming knowledge (.Net 3.0+, Java, ASP, ASP.NET, VB.NET, XML/XSL/XSLT, C#, Web Services)
  • Experience leading SAP development/production support resources
  • Experience developing and implementing commercial web-based applications, Integrated Customer Views, Customer Profiling and Analytics, Personalization, Self-Service, Contact Management, Content Management, CRM, Data Modeling, Data Warehouses, Single-Sign-On, Identity Lifecycle Management (Federated Identity), Relational & Transactional Database Management
  • Working knowledge of Decision Support tools, Dashboards, Business Intelligence & Reporting Tools, Testing Methodologies, R&D Best Practices, SDLC Methodologies (Agile, RUP, TDD, etc)
  • Experience with build and release management including source control, automated build and integrated unit testing tools
  • Ability to fully grasp complex system architectures, including multiple inter-related databases and intricate business rule logic
  • Strong Project Management skills
  • Able to prioritize and execute tasks in a fast paced environment
  • Ability to communicate in both technical and business language
184

Director, Technology Operations Resume Examples & Samples

  • Direct the activities of a global 24x7 technical operations and analytics team
  • Be a recognized leader and voice for Operations across the organization. Play an operational leadership role in incident response, driving recovery and restoration
  • Manage multiple concurrent, complex, and/or unique projects and initiatives
  • Serve as a technology leader across the organization in areas such as monitoring, tools development, analytics, customer experience, and technical management
  • Set technology standards and direct the execution of initiatives from inception through execution
  • Drive proof of concepts, pilots and technology evaluations to accelerate the onboarding of new technologies and solutions
  • Build and foster an environment of innovation, collaboration and solid execution, ensuring the team understands strategic goals, product and future technology roadmaps
  • Develop operational roadmaps and processes, prioritize work, organize resources
  • Ensure systems have high availability and performance
  • Use a data driven approach when implementing operational processes and performance enhancement programs
  • Ensure the ongoing training and development of direct reports and develop the technical skills of the team
  • BS in Computer Science or a related engineering field, MS preferred
  • Demonstrated people management experience in an engineering, development or technology role
  • Significant experience with a multi-national company, experience leading efforts across multiple geographies and time zones
  • Demonstrated experience defining technical strategy and operationalizing it across teams
  • Experience leading production support for eCommerce sites
  • Strong English communication skills, both written and verbal
  • Effective leadership and mentoring skills and an ability to successfully define, develop, and scale operations and analytics teams
  • Extensive experience as a technical operations manager with a track record of delivery
185

Director of Technology Operations Resume Examples & Samples

  • Work with external Agents, Brokers and Insurance partners to identify the best technology solutions
  • Accountable to make sure that AmTrust is technically advanced and cutting edge
  • Responsible for project intake activities as a business partner
  • Discovery, with both IT and Business Subject Matter Experts (SMEs)
  • Requirement Gathering, cross functional with consideration of both current and potential solutions
  • Guiding Evaluation of potential solutions
  • Gaining Approval for the chosen solution, with the Business, Functional Group and Senior management
  • Responsibility for Kicking Off the project working with the Program & Project Services team as involved
  • Works with the Business Relationship Management (BRM) Community of Practice to ensure alignment with corporate objectives and plans. Helps to prioritize the portfolio of projects and to ensure business has a full understanding of resource realities and trade-off requirements
  • May have responsibility for project communications and change management activities as new efforts are initiated
  • Works closely with the Program and Project Services group to “hand off” new projects to Project Management, and may function as a project manager in very early stages of an engagement
  • BA/BS degree in Computer Science/Information Technology or related discipline or equivalent education and experience
  • Insurance experience, agency or broker
  • Process-oriented design, strong client service, leadership, and project management skills are essential
  • Highly effective presentation, documentation, interpersonal, and leadership skills with a team-oriented approach are necessary
  • Ability to prioritize and handle multiple tasks in a dynamic environment is essential
  • Ability and availability to Travel
  • Excellent Client Relationship building experience
186

Technology, Operations Technology, Analyst Resume Examples & Samples

  • SecdB is a living trading system that runs the firm's entire derivative business. You will learn a lot about the tools and techniques needed to maintain such an important platform, including immersion in our in-house open source culture
  • You will also start learning about the business of derivatives transactions. Whilst we do not delve into businesses as much as individual front office tech teams, we must be able to understand many facets of the various businesses that we interact with, and we will teach you and encourage you to self learn
  • We don't expect you to know anything about finance, but we are very happy to take people who do
  • Database experience is useful; both classic relational, or more modern NoSQL
187

Technology Operations Resume Examples & Samples

  • Acting as an escalation point in the region, both from your immediate team and other support teams in the firm
  • Interfacing with internal consumers, inputting into technical solutions, advising on best practice and validating new implementations
  • Driving automation and efficiencies through the use of expert scripting skills; hands on PERL experience preferred
  • Ensuring the infrastructure is stable and resilient at all times by working to produce monitors and reporting that allow our operate teams to drive issues to resolution
  • Attending incident calls to identify and fix issues within SLA
  • Working through incident root cause analysis to put together remediation plans for the global environment to ensure issues only occur once
  • Working closely with the global demand and capacity team to ensure continuous availability of services
  • Working with vendors in problem isolation and resolution
188

Cybersecurity Technology Operations Director Resume Examples & Samples

  • Assist in strategic and operational planning, assemble annual plan including goals and related success measures, provide detail for resource requirements and associated expenses to ensure successful execution
  • Create project plans for cross-team initiatives such as technology development process improvements or internal operations improvements
  • Drive improvements in our operations that enhance the employee experience, increase efficiency, or enable us to expand our capabilities
  • Manage operational metrics--collect, consolidate, and present insights on our organization to the leadership team monthly
  • Provide senior management reporting & communications focusing on the overall organization’s performance against objectives--proactively highlighting issues and risks to the objectives, providing solutions and driving remedies to completion
  • Partner with Finance & Business Management to provide direction, advice and analytics across the team to ensure key financial & staffing targets are well-understood and managed, as well as assist in tracking real estate footprint globally and coordinating moves and additional seats required across all locations
  • Manage our weekly leadership meeting, monthly all hands meeting, monthly/quarterly business reviews, and annual strategic planning
  • Help to drive town halls, off-sites, and weekly management meetings
  • Assess inquiries directed to the CTO or CoS to determine the proper course of action and delegate to the appropriate individual to manage and keep track of progress until resolved
  • 10+ years of progressive experience in IT with exposure to Cyber Security
  • 5+ years of executive level experience including finance and/or business management related
  • Impeccable managerial and interpersonal skills
  • Excellent organizational skills with the ability to multi-task, prioritize competing demands, be versatile and action-oriented
  • Clear communication & presentation skills, and the ability to articulate complex issues concisely
  • Demonstrated proficiency/advanced skills using Excel and PowerPoint
  • Leadership, relationship-building and influencing skills to drive agendas across a number of teams
  • Bring clear thinking and excellent problem solving skills to a range of other business challenges that may arise
189

Technology Operations Resume Examples & Samples

  • Monitor and coordinate the day to day end user technology services consumed and/or provided by Asset Management technology/ JP Morgan core global technology services
  • Manage the Mid-West hardware depot for AWM PC assets and manage the staff that are aligned to supporting the depot in AWM/GTI
  • Play a key part of the global ‘Executive Support’ function providing white glove support to our most senior leaders
  • Serve as primary liaison to the Asset Management businesses for all end user technology related issues, projects, programs, and initiatives
  • Drive quality and continual improvement across all AWM businesses ensuring that AWM business and AWM technology goals for delivering technology-based services are met across all end user technologies, desktop services, application performance, infrastructure, and technology consumables
  • Responsible for Incident, Problem and Change management along with IT Business Continuity planning, and leading the region on risk and controls governance
  • Provide executive support of key leadership individuals with the AWM businesses
  • Perform Project management/Project status reporting/Project execution planning/documentation (technology or real estate)
  • Provide regular reporting statistics on support to technology senior management
  • Manage/Monitor the technology inventory/consumables for the AWM business for your locations
  • 10+ years of IT experience and related management experience in multiple business and technical processes
  • Excellent customer service skills at all levels including the general user base through to senior business management
  • Previous experience of managing major technology incidents – troubleshooting, information gathering, coordinating, and handling senior stakeholder and end- user communications
  • Knowledge of Market Data Services (Bloomberg, Reuters, Thomson, etc.)
  • Supporting proprietary applications that have been developed in-house
  • A proficient knowledge of network and telecoms technologies is essential along with a sound understanding of distributed infrastructure technologies (database, middleware, Internet, etc.)
  • Blackberry / Mobile Phone / iPad support experience is required
  • Strong end user technology background with desktop, IP based phone systems, desktop productivity tools, mobile solutions, market data experience
  • Strong experience with trading environments
  • Flexible team player with also the ability to work independently
  • The ability to work under pressure and the ability to support senior business leaders with high demands/needs
  • Excellent experience in managing professional services vendors
  • Good influencing/negotiation skills
190

Technology Operations Resume Examples & Samples

  • Direct the daily operational flow of branch operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement
  • Communicate business and work area plans and goals to Management, Application Development, Shared Services Partners and Clients to secure buy-in. Review, approve, and implement recommended changes to plans and lead the development of process and operational improvements
  • Provide leadership for key project initiatives. Work with Project and Product Managers to provide visibility of platform and project health to our stakeholders
  • Champion continuous improvement, including devising new strategies and new opportunities. Set performance standards for the team and ensure operations achieve or exceed performance metrics
  • Improve deployment processes and tools; architecture, design and day-to-day technical support and scheduling/governance models
  • 3-7 years of experience in information technology with an emphasis on ATM, Desktop, Server technologies in banking center environments
  • Demonstrated ability to multitask and prioritize in a stressful environment; results-oriented
  • Must possess ability to exercise excellent judgment and decision making skills in the heat of the moment
  • Proven analytical, problem solving, coaching, documentation, and leadership skills
  • Demonstrable working knowledge of incident/change/work request tools such as HP Service Manager, ITSM, CMDB, TAMS
  • Strong oral and written communication skills, along with the ability to effectively communicate to senior management; strong typing skills
  • Proven ability to influence others, especially outside of your immediate area
  • Demonstrated experience working closely with, and across, multiple teams in a global organization; ability to build relationships both from a customer and technical point of view
  • Must be able to work unconventional shifts
  • Knowledge of global financial institutions in terms of technology/infrastructure and their dependencies and requirements is a plus
  • Certification or strong knowledge of ITIL concepts is very advantageous
  • Must be able to work Monday-Friday 2pm-11pm
191

Technology Operations Associate Resume Examples & Samples

  • Ensure proper planning, approval, and execution of production system changes, Includes leading twice weekly Production Change Approval meetings and documenting deployment plans
  • Track software license renewals, approvals and processing (involves interaction with Finance)
  • Facilitate quarterly system updates
  • Monitor and serve as escalation point for infrastructure support tickets
  • Coordinate responses to Technical RFPs submitted by Sales/Account Services
  • Define and document operational workflows and practices
  • Experience working in a technical environment
  • Competency using JIRA, SharePoint, and PowerPoint
192

Technology Operations Resume Examples & Samples

  • Perform assigned tasks related to CCB Inactive Workstation Cleanup Consumables Efficiency work stream
  • Communicate and Coordinate with users, managers, and secondary contacts to resolve inactive assets with unresolved condition codes. Submit requests to remediate
  • Extract current CIMS data of inactive CCB workstations and uploading to SharePoint to create a Monthly Inactive portfolio of target assets
  • Report Inactive portfolio results on a weekly basis
  • Support other CCB Consumables Efficiency work streams, when assigned
  • 2+ years of experience in Microsoft office suite - Word, Excel, PowerPoint, Visio
  • Proficient in the use of CIMS information used for tracking assets
  • 3+ years of relevant experience migrating and / or supporting workstation configurations
  • Experience and ability to interpret and follow IT policies and procedures as they evolve
  • Ability to work independently; yet, interact with a wide variety of groups. Highly motivated and self-directed
  • Demonstrated experience interfacing with stakeholders, performing / coordinating UAT and documenting technical specifications
  • Strong ability to manage multiple tasks simultaneously with proven ability to manage multiple, diverse priorities, achieving desired objectives within deadlines
  • Excellent communication skills (written and verbal in a clear/concise manner)
  • Excellent interpersonal skills necessary to work effectively with all levels of the organization, internal and external partners, and geographically distributed teams
  • Detail oriented with strong organization skills, presentation skills, and decision making abilities