Infrastructure Operations Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the infrastructure operations job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired. Read the complete guides below for more details.

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  • Pick from the thousands of curated job responsibilities used by the leading companies

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VD
V Durgan
Vanessa
Durgan
5756 Blair Well
Chicago
IL
5756 Blair Well
Chicago
IL
Experience Experience
02/2014 – present
San Francisco, CA
Infrastructure Operations Manager
Infrastructure Operations Manager
02/2014 – present
San Francisco, CA
Infrastructure Operations Manager
02/2014 – present
  • Responsible for providing technical details to monitoring team on proper monitoring and alerting of systems
  • Delivers continuously improving year on year expense results by improving processes and increasing productivity
  • Identifying and implementing cost saving initiatives
  • Updating and maintaining a functional DR plan and perform regular testing
  • Provides regular reports to the Infrastructure Services Manager; Perform monthly KPI gathering and reporting
  • Ensuring maintenance, certificates, patching and licenses are current
  • Responsible for developing and coordinating the implementation of work flow activities within our service delivery architecture
05/2011 – 11/2013
Chicago, IL
Infrastructure Operations Engineer
Infrastructure Operations Engineer
05/2011 – 11/2013
Chicago, IL
Infrastructure Operations Engineer
05/2011 – 11/2013
  • Plan, design, and implement network management systems to monitor, diagnose, control, and measure performance of infrastructure assets
  • Create plans to ensure necessary maintenance to support system health is performed by junior staff
  • Make daily operational readings and provide to Senior Engineers for metrics reporting
  • Assist in performing root cause analysis for operational issues
  • Oversee and manage of the Salesforce Commerce Cloud cloud based infrastructure including our applications, servers, and 24x7 network
  • Monitoring of health and performance for critical production servers to ensure the meeting of uptime and performance SLAs
  • Develop tools to visualize log data using Python, Javascript, other
07/2004 – 01/2011
Philadelphia, PA
Infrastructure Operations Analyst
Infrastructure Operations Analyst
07/2004 – 01/2011
Philadelphia, PA
Infrastructure Operations Analyst
07/2004 – 01/2011
  • Identifies performance issues and trends. Identifies opportunities to improve system and application performance, including automating manual system tasks
  • Develop and maintain a working knowledge of trends and best practices within PepsiCo
  • Work with management to ensure accurate and timely completion of all projects and break/fix items
  • Work closely with Executive Admins/Support to ensure video meetings are executed smoothly
  • Assist in video conference coordination which includes pre-testing sites
  • Updates and writes documentation, including policies and procedures. Updates and creates graphics, including IT problem notification flows
  • Creates standard and ad hoc reports of significant system trends, including problem occurrences and responses
Education Education
Bachelor’s Degree in Computer Science
California State University, Los Angeles
Bachelor’s Degree in Computer Science
Skills Skills
  • Ability to quickly diagnose problems in the Linux OS based on common tools (log files, application errors)
  • Excellent organization and time management skills
  • Working knowledge of git, GitHub, and Atlassian development tools
  • Strong technical skills in the following areas
  • Knowledge of could services and the http://force.com platform
  • In-depth knowledge of network computing, information system security, DNS, software licensing, IT best practices, capacity planning, etc
  • Excellent interpersonal skills
  • Excellent analytical, troubleshooting, and research skills with performance issues in production and development environment
  • Experience with building, monitoring, and maintaining storage solutions
  • Develop tools to visualize log data using Python, Javascript, other
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1

Core Infrastructure Operations VDI Engineer Resume Examples & Samples

  • CCP-AD or equivalent experience
  • Windows Server 2008 & Active Directory 2003/2008
  • Experience of XenApp v6.5 & XenDesktop v5
  • Experience of NetScaler, Edgesight & Microsoft App-V
  • Exposure of ITIL principles including change management & Incident management
  • Taking ownership and ensuring high quality results
  • Customer service focus & attitude
  • Excellent communication skills (written & oral)
2

Critical Infrastructure Operations DNS Engineer Resume Examples & Samples

  • Minimum of 10 yearsof hands on operational experience managing DNS in a complex, global, mission critical production environment
  • 7 years experience on Vital QIP 6.x or 7.x and BIND 9.x
  • 7 years experience on Vital QIP DHCP 5.x or newer preferred. Alternatively, ISC DHCP or Microsoft DHCP experience
  • Working Linux knowledge preferred
  • Must have demonstrated operational experience with data networking / IP services
  • Bachelor of Science degree or equivalent experience
  • Assertive personality and drive improvement across environment
3

Infrastructure Operations Specialist Resume Examples & Samples

  • Progressive senior IT experience, ideally holding positions in both IT Infrastructure & Operations as well as Network Security
  • Solid understanding of additional security technologies / disciplines such as Palo Alto and Juniper firewalls, intrusion prevention, encryption, threat analysis, and vulnerability assessment
  • Good team working skills and ability to work in a distributed global team environment
  • Self-motivated, proactive and with determination to achieve goals
  • Flexible and able to deliver quality results in the required timeframe
4

GSO Critical Infrastructure Operations DNS Engineer Resume Examples & Samples

  • Work well independently and within a group within a fast paced, dynamic environment
  • Minimum of 10+ years of hands on operational experience managing DNS in a complex, global, mission critical production environment
  • 7+ years experience on Vital QIP 6.x or 7.x and BIND 9.x
  • 7+ years experience on Vital QIP DHCP 5.x or newer preferred. Alternatively, ISC DHCP or Microsoft DHCP experience
  • Hands-on experience and thorough understanding of Microsoft Active Directory Dynamic DNS
  • Thorough understanding and extensive hands-on experience in a combined delegated and forwarded DNS hierarchy utilizing stealth masters and casing servers
  • Highly developed skillset to troubleshoot DNS resolution and configuration issues using lookup tools and logs
  • Experience on Alcatel-Lucent / QIP DNS-DHCP appliances preferred
  • Proven technical leadership experience, including the ability to quickly understand an issue, appropriately / efficiently troubleshoot to detailed levels and direct swift resolution
  • Ability to adapt to a dynamic work environment
  • Strong ability to take ownership of issues and drive resolution across teams
5

Critical Infrastructure Operations Cfengine Administrator Resume Examples & Samples

  • Must be able to take ownership of issues and drive through to resolution across a complex, global enterprise environment
  • Proactive review of environment to suggest/develop new configurations and service improvement
  • Input into the development of standards/procedures and decisions regarding changes to systems/applications
  • Collaborate with other technologists across the firm and resolve issues between client servers and the core application
  • Delivers executive level presentations with little or no supervision
  • Can provide feedback and strategic recommendations to management
  • Affects change within sphere of influence and facilitates development of innovative improvements
  • Experience implementing zero touch data driven automation with subsequent monitoring and reporting on operational success
  • Professional experience working with CFEngine nova or equivalent (Puppet, Chef)
  • Understanding of security best practices for multi-tiered operating systems Advanced scripting abilities with Shell and Perl
  • Understanding of SAN/NAS technologies and configuration management of the OS to support SAN/NAS
  • Operating System: Redhat 5/6/7, AIX 5/6/7 Solaris 10
  • Experience in scripting and automation such as PERL, Shell (Bourne, Korn, C-Shell), JAVA, JavaScript, Python, HTML, and PHP
6

Technical Lead Infrastructure Operations Resume Examples & Samples

  • Designs, develops, modifies, adapts, and implements short - long terms solutions to IT needs through new and existing applications, system architecture, network systems and applications infrastructure
  • Reviews system requirements and business processes, codes, tests, debugs
  • May implements software solutions as necessary
  • Evaluates new IT developments and evolving business requirements and makes recommendations for continuous improvement in operations
  • Bachelors Degree (or a minimum 4 years equivalent work experience) with a minimum of 2 years IT experience
  • Working knowledge of current technologies
  • Experience developing and executing project plans
  • Demonstrated success at project management
  • Possesses analytical and negotiation skills
  • Possesses project management skills and presentations skills
  • Strong written/verbal communications skills: clear, concise, and able to communicate effectively with IT and functional managers at all levels
  • Strong analytical and problem solving skills - communicates in a clear and succinct manner and effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve
  • Minimum 5 years hands-on technical experience across multiple infrastructure domains, including Linux, Wintel, VMware, and storage
  • Minimum 3 years experience of advanced technical analysis and problem solving
  • Strong experience (2+ years) with web-based applications and supporting infrastructure, including CHEF/Puppet
  • Solid knowledge of IT systems, infrastructure, processes, and controls
  • Ability to work effectively with internal business partners, peers, management, customers, and outside suppliers
  • Proficiency in implementing solutions utilizing ITIL framework and best practices
7

Internships Global IT Center of Excellence Infrastructure & Operations Resume Examples & Samples

  • Maintain action items and task lists
  • Create status reports and overviews
  • Coordinate various stakeholders and ensure that tasks are accomplished in a timely manner
8

Infrastructure Operations Manager Resume Examples & Samples

  • Provide expertise for IT infrastructure (e.g. hosting, storage, cloud, mobile, network), application infrastructure (e.g. ERP), and related services (e.g. Disaster Recover) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards
  • Engaged in and provides support for transition/transformation efforts
  • Monitors service delivery compliance to budget, quality standards, and customers and/or internal businesses/end user requirements
  • Provides IT infrastructure and/or application infrastructure lifecycle technical support, including planning, project management, installation, on-going management/monitoring/troubleshooting, and de-installation, following operational policies and processes that are compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL))
  • Manages the technical/service relationship between HP and the customer, and between HP and subcontractors/vendors
  • Works with the key customers and/or internal businesses/end user representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers and build the business
  • Lead teams of 50+ direct and indirect resources
  • Work with leveraged resources to deliver Infrastructure Services
  • Accountability for management and reporting of performance of infrastructure and capabilities
  • Leading teams to develop and adhere to steady state operational processes
  • Leading the team as appropriate in infrastructure troubleshooting
  • Ensuring capacity and the health of the infrastructure is monitored and proactively addressed as needed
  • Ensuring maintenance, certificates, patching and licenses are current
  • Manage Financials(P&L)/Cost Management for infrastructure components (70+million annual)
  • Identifying and implementing cost saving initiatives
  • Updating and maintaining a functional DR plan and perform regular testing
  • Accountability and Integration with other key stakeholders of the infrastructure
  • Customer/Vendor Management, escalation management, customer relationship-building
  • Work with and present to senior level executives and customers
  • 24 by 7 on call responsibilities
  • Bachelors degree in Computer Science, Information Systems or related area or equivalent experience
  • Strong working knowledge of Data Center operations and management
  • Strong understanding of infrastructure technology in direct responsibility
  • General understanding of related technologies
  • Knowledge of industry and market trends
  • Ability to develop and execute long term Strategic Plans
  • Strong Workforce Management/development
  • Experience managing direct reports and indirect reports
  • Experience managing financials - P&L experience, cost savings initiatives, etc
  • Experience coordinating large projects
  • Ability to resolve complex problems crossing multiple technologies
  • Ability to interface with and drive results from leveraged teams
  • Experience with the creation and deployment of operational processes
  • Experience driving infrastructure troubleshooting
  • Experience with tools to manage the infrastructure
  • Experience in a client facing role – including presenting to senior level executives and customers
  • Resolve/monitor customer escalations as appropriate
  • Ability to be oncall 7X24 when problems arise
  • Experience managing environments with 16,000 desktops, 1500+ servers, common network devices, 1.5 PB of storage and network devices in multiple locations
  • Knowledge of Corporate capabilities and outsourcing industry norms
9

Director Infrastructure Operations Resume Examples & Samples

  • Data Center Management (Corporate and Regional Data Centers)
  • Computer Operations - Including Transmissions, Batch Scheduling and the GNOC which provides level 0/1 support for the global network and a number of platforms
  • Affiliate Office Support - Local infrastructure support including Voice and Video, and Partner Computing for Northern Trust Offices across North America, EMEA and Asia Pacific
  • End User Computing - Engineering of Desktops (both Physical and Virtual) / Laptops and Mobile Devices including BYoD
  • Desktop application certification & program management of migrations to new Operating Systems / Desktop Software (e.g. Win 7 / IE11)
  • Support of the corporate email system (Microsoft Exchange / Outlook) and legacy email system (Domino / Lotus Notes)
  • Office Build-outs (Manila, Phoenix etc.), expansions, closures and densifications
  • ITIL / IT Service Management Background
  • Vendor Management (on-shore, near shore and offshore)
  • Technology Industry Knowledge: Familiar with wide variety of computing technologies and trends in industry
  • Information Technology fluency
  • Ability to provide crisp status information to business leaders and customers e.g. creating management reports and presentations
  • Must possess excellent leadership, management and communication skills and a strong customer service ethic
  • Familiar with project management tools and methodologies
  • 10 or more years IT management experience with at least 5 of these managing a Technology support function
  • Experience managing 100+ staff, plus onshore & offshore vendors
  • Experience with Service Management and strong familiarity with ITIL
  • Record of Achievement in pressured, service orientated environment
  • Experience implementing change programs
10

Critical Infrastructure Operations Cf Engine Administrator Resume Examples & Samples

  • Be able to effectively communicate with diverse technical teams, multiple lines of business at all levels within the organization
  • Perform all duties following all JPMC standards regarding engagement, change management, and escalations
  • Analysis of the existing tool set capabilities and short comings with an eye towards improvement of service offerings to the end customers
  • Partnering with existing L3/L4 senior technology administrators to provide feedback regarding operations of products in the production environment
  • Keep up-to-date on business trends and the latest technology innovations to anticipate future business needs
  • Knows when to escalate issues or seek assistance from senior management
  • Resolution of incidents in a priority based manner
  • Experience in medium to large enterprise or service provider of a distributed platform
  • Experience with Redhat Linux in a large, mission critical global production enterprise(1000+ servers)
  • Experience working with either Solaris or AIX
  • Good understanding of Unix Security and LDAP
  • Understanding of backup process, system monitoring, performance tuning, disaster recovery, and scripting for Linux, AIX and Solaris based OS
  • Ability to adapt to a dynamic work environment - must be able to multi-task and work with minimal guidance
  • Working knowledge of Oracle clustering and ASM and/or Sybase a plus
  • Configuration management: CFEngine 3, Chef or Puppet
  • Familiarity with monitoring tools such as Tivoli, Nagios, and SNMP
  • Experience in database technologies: (NoSQL), NEO4J, Mongo, Oracle, MS SQL Server, Sybase
  • Application performance management tool knowledge
  • Working knowledge of enterprise infrastructure such as compute (HP, IBM, Cisco UCS) Storage (XIV, EMC, HDS, NetApp), connectivity (Cisco, Brocade) database clusters (Sybase, MS SQL, Oracle)
  • Working knowledge of KEON/BOKS and LDAP is a plus
11

Infrastructure Operations Engineer Resume Examples & Samples

  • Apply your unique DevOps skills, talents, and insights as you help us create and maintain a mission critical, no downtime central service infrastructure. The right person will be working with great technologies and amazingly smart people to help improve our game changing service. Be comfortable operating in a polyglot (Java, PHP, Python, ColdFusion) multi-service environment
  • Assert yourself as an active member of an agile team of developers. Participate in daily stand-ups, design sessions and peer reviews
  • Embrace process automation and drive continuous deployment methodologies as an integral part of what you deliver as a Development Operations professional
  • Be willing to respond to the unique challenges of delivering and maintaining cloud-based software. This includes troubleshooting live production environments, minimizing downtime, taking system backups and responding to client-reported issues
  • Be comfortable working with a highly distributed development team using online collaboration tools
  • Be curious, explore and thrive in the face of hard problems
  • Building, deploying, and maintaining large-scale software applications. Skill set must include at least one continuous integration server solution such as Atlassian Bamboo (preferred), Jenkins or Go. Skill set must also include at least one configuration management solution such as Ansible (preferred), Chef or Puppet
  • Experience with real-time failover architecture, principles and processes
  • Experience with systems monitoring, alerting and analytics tools such as Nagios (preferred), Zabbix, or Zenoss
  • Experience with deploying and administering SQL databases such as SQLServer or PostgreSQL
  • Working knowledge of git, GitHub, and Atlassian development tools
  • Skill set must include bash shell scripting
  • Skill set must include Linux (Ubuntu preferred) administration, SSH and SSL
12

Manager of Infrastructure & Operations Resume Examples & Samples

  • Leads, manages and develops the IT personnel responsible for Tier 1 - 3 support of the Studio and Business
  • Manage escalations, user complaints and special requests falling outside standard procedures
  • Report on team performance, workload and other established metrics
  • Establish and continually improve policies, procedures and processes and metrics for Incident Management and manages their continuous improvement
  • Ensures local implementation design, evaluation and selection of the Infrastructure and shares leadership/strategy through feedback to all the Domains in the Global Network Services Group
  • Manages projects for San Francisco office and 3 other offices; such as network and telecom upgrades, server virtualization initiatives, network storage, studio projects, desktop refresh, as well as software upgrades
  • Ensures planned changes and their impact on the operations environment do not impact Studio and Business capabilities
  • Ensures WAN/LAN performance and uptime through Management and Monitoring services
  • Brings an infrastructure and integration perspective to all IT initiatives and ensures that all program and project activities adhere to IT architectural standards and practices
  • Responsible for driving infrastructure and operational technology for Studio and Business initiatives through the organization to enable productivity through enhancements
  • Manages audiovisual equipment, systems integration, and visual communication systems
  • Establishes relationships and negotiates procurement and ongoing vendor change management and vendor performance management
  • 5+ years of IT experience
  • 2+ years of experience in team supervision
  • BS in Information Technology, or equivalent experience
  • Acute sense of customer service
  • Good listening and communication skills
  • Ability to work effectively in a fast paced changing environment
  • Expertise in PC support
  • Excellent knowledge of Microsoft operating systems
  • Working knowledge of networking
  • Knowledge of multimedia equipment is a plus
  • Knowledge of agile methodologies is a plus
  • Mac OS X knowledge is a plus
13

Director Product Infrastructure & Operations Resume Examples & Samples

  • Direct and align efforts with the technology group to provide product support and representation in all system and infrastructure enhancement projects
  • Identify system and operational solutions with Commercial Operations and other internal and external development partners to determine the most efficient solution to fulfill product and business requirements, and ensure that the developed platform will support the growing commercial business
  • Lead the design of operational test methods and use cases to validate the delivered system and operational solutions meet the requirements submitted as part of the product development process
  • Provide long term direction for the product operations and Infrastructure function. Serve as the systems and operational lead for all products and services. This includes support of the development effort for new products as well as product maintenance activities
  • Coach the Product Infrastructure team to ensure they develop detailed OSS/BSS system, operational and functional requirements for new products and services and provide technical expertise during the product development cycle
  • Analyze current system and process workflows and identify improvement areas to support existing and new products. Work cross-functionally to implement these improvements through development and documentation of clear system and process functional requirements
  • Experience with voice, video, data or carrier services
  • Experience writing technical and systems requirements
  • Excellent analytical, written and verbal communication skills
  • Experience working with cross functional teams to develop products and services. Ability to build interdepartmental relationships
  • Knowledge of product development and product maintenance life cycle process
  • 10+ years of business experience in a high technology/telecommunication services environment with at least 3-4 years in a leadership position
14

VP Infrastructure & Operations Resume Examples & Samples

  • Significant IT experience (15 years as a guide) with the last 5 years creating and managing a sizeable Infrastructure or IT department (c30 people as a guide), in either a FTSE 100 organisation or publishing/media environment
  • Highly service focused with experience of running a large distributed data centre operating both web and corporate solutions
  • Strong commercial understanding and focus, with experience of managing sizeable budgets and complex usage based reattribution models
  • Experience managing 3rd party suppliers, including contract negotiation and dispute resolution
  • Experience of successfully introducing new governance, tools and processes, ideally based around either ITIL or MOF
  • Strong strategic planning skills with demonstrable track record of devising strategies and roadmaps to safely exploit new technology in order to increase revenue, decrease cost or reduce risk
  • Good experience running and/or sponsoring infrastructure projects
  • Experience working at all levels within an organisation up to board level
  • Degree in IT or Business equivalent
  • Experience implementing and operating cloud based infrastructures
  • Experience working within the Media industry
  • Previous experience working in a ITIL environment
  • Experience in preparing an technology groups for compliance audits such as SSAE16, PCI and Sarbanes-Oxley
15

Lead Infrastructure Operations Engineer Resume Examples & Samples

  • Drive new service deployments: including planning and implementation of monitoring and automation for successful operational efficiency and disaster recovery strategies
  • Assist in planning and execution of large-scale global disaster recovery exercises while working closely with the core IT and business teams at Facebook
  • Understand different metrics for measuring success and performance of services to ensure service performance, scalability, stability and security for both existing and new service and infrastructure deployments
  • Manage new technology evaluations, priorities and decisions in alignment with business requirements IT roadmaps
  • Actively drive staffing requirements
  • Foster and maintain cross functional relationships with both technical and non-technical organizations with a focus on data driven decision making
  • Ability to roll your sleeves up and get hands on with core internal IT infrastructure
  • Communicate timelines, service dependencies, resource constraints and progress with key stakeholders quickly and effectively
16

Infrastructure Operations Engineer Resume Examples & Samples

  • Resolve Critical System Issues on a continuous basis including notification, coordination and dispatch of individuals from various functional groups
  • Effectively triage and troubleshooting a complex environment operating at massive scale
  • Take individual ownership of issues and pursue resolution tenaciously
  • Effective communication and dissemination of information to other teams and executive management
  • Following and composing process / procedure, document complex systems
  • Build automation to simplify ongoing analysis
  • Develop tools to visualize log data using Python, Javascript, other
  • 5 - 10 + yrs of experience in a with distributed systems at scale in a Linux/Unix environment as an administrator or developer
  • Firm Understanding of TCP/ IP Network, SMTP, SSH, DNS, CDN and network security
  • Experience scripting (Shell, Python, Ruby, and/or Perl), proficiency with one or more
  • Familiar with Apache Pig, Hadoop, MySQL, Vertica or related technologies
  • Knowledge of large data center environments
  • 2-3 years experience operating a service in AWS
  • High Attention to Detail
  • Excellent debugging and analytical reasoning skills
  • Availability to work a shift schedule
  • B.S. in Computer science or equivalent experience
17

Infrastructure Operations Analyst Resume Examples & Samples

  • Provides in-depth day-to-day support and leads problem solving and implementation efforts for specific technology products or applications. Responds to requests for assistance with computer systems or PCs, analyzes complex inquiries and determines the appropriate technical area or vendor to engage for issue resolution
  • Resolves normal and unusual computer issues on a daily basis. Performs general maintenance and installation tasks, troubleshoots, repairs and resolves complex PC and escalates issues
  • Applies understanding and knowledge of standard information system products and services to assist users on complex problems
  • Participates in projects deploying or supporting new software, desktop infrastructure or technology to a business group. Assists with changes, moves, or adds with users and or technology
  • Ensures management escalation of high priority issues and prioritizes issue resolution efforts
  • Accurately record, update, and document incidents and requests using the service desk systems and processes
  • Assist in supporting the achievement of team objectives
  • Occasional travel to remote sites to provide support and carry out various projects involving technology
  • Advanced Proficiency using and supporting Windows 7 (32 and 64 bit) as well as hardware troubleshooting, component upgrades and replacements
  • Advanced Proficiency with the use of incident tracking systems such as Remedy
  • Advanced Proficiencyin Operating System and Basic troubleshooting knowledge of WAN/LAN technologies
  • Advanced Proficiency with multiple platforms such as Windows XP, Mac OS’s (Maverick, Yosemite), Windows 8 etc
  • Advanced Proficiency with image deployment processes, software and patch management deployment tools such as MDT and SCCM
  • ITIL, experience with Change Control a strong plus
  • Ability to lift, carry, and install computers and related equipment weighing up to 80 pounds required
  • Ability to communicate effectively and professionally with customers, peers, and management. Maintaining a friendly and positive attitude while providing assistance to resolve all customer requests
  • Ability to multi-task in a fast paced and complex environment with minimal oversight
  • Bachelor's degree in computer science or a related discipline or equivalent work experience required. 0-1 years of experience required, related internship experience is a plus
18

VP, Infrastructure Operations Resume Examples & Samples

  • Facilitates a technical operations service model that ensures robust performance of centralized and distributed production systems and platforms
  • Responsible for all infrastructure operations management and ensuring 24/7 real-time performance of systems, platforms and services
  • Develops and implements standards, procedures and processes for the operations group that align with the business' strategy, goals and regulatory requirements
  • Defines and negotiates operating agreements to support service level agreements
  • Implements and supports best practices that can be incorporated into the operational running of multiple data centers and associated technical platforms/environments
  • Establishes and improves processes to reduce operating expense and improve efficiency while maintaining or exceeding service and operational level agreements with client and vendors for SLAs and OLAs
  • Sponsors continuous service improvement recommendations for future technologies and procedures that will improve service management
  • Collaborates with various teams to plan and execute an effective disaster recovery program and maintain contingency plans
  • Provides input and recommendations regarding business continuity issues and improvements to the operation of systems and processes supported
  • Ensures that all operations procedures are documented and maintained. Implements and operates an overall support model leveraging offshore staffing via vendor-provided resources and services
  • Collaborates with other teams to define and build the Global Systems Operations Center, operations strategic plans, escalation paths and operating procedures
  • Manages operations teams responsible for server/system builds, maintenance, upgrades & replacements as well as ongoing support activities including patch management
  • Directs and develops the Global Systems Operations Center to be the primary Operations interface for the infrastructure customer or for systemic problem management
  • Manages vendor relationships associated with providing support services and personnel
  • Ensures timely and accurate support and communications to customers and internal organization via a robust Global Systems Operations Center
19

Senior Specialist Infrastructure Operations Analyst Resume Examples & Samples

  • Provide SME level expertise in MQSeries and IBM Integration Bus products to customers, both internal and external
  • Collaboration with all application teams in designing, configuring, and implementing messaging flows in a “best practice” way
  • Collaborating with various other infrastructure teams in the support, maintenance, Change Control, and Problem Management where MQSeries is a component
  • Review/Complete requests for MQSeries services within the required SLA
  • Regularly report progress on assigned projects to Team Leader/Manager
  • 8+ years of daily support of a large (100+ instances) MQSeries messaging infrastructure that includes QueueManagers, Client, MessageBroker (now IIB), messaging flows both internal and external to the organization, MQClusters, and Disaster Recovery
  • Administrator level experience with MQSeries V7 and V7.5, i.e. product installation, object configuration and management, troubleshooting, messaging paradigms, failover recovery, and multi instance installations
  • Hands on knowledge of multiple platforms, i.e. Windows, all Unix variants, OpenVMS, z/OS, and z/Linux
  • Experience with multiple support tools, i.e. rfhutil, MQExplorer, Nastel’s APW and TWX, IBM’s MQIPT and other SupportPacs
  • Broad knowledge around network configurations, IP addressing and name resolution, failover and redundancy
20

Infrastructure Operations Manager Resume Examples & Samples

  • Manages a team of System Administrators/Engineers responsible for server troubleshooting, maintenance and technology refreshes in a commodity server hardware, linux environment
  • Manages a team focused on dealing with predictive failure and preventive failure management
  • Maintain procedures, workflow and reporting for a ticketing system utilized similarly to technical support services
  • Responsible for providing technical details to monitoring team on proper monitoring and alerting of systems
  • Participates in budget planning and manages finances against a provided budget throughout the year, works to negotiate pricing with vendors as needed and provide scope of work feedback
  • Understands and practices Kaizen process improvement methodology
  • Provides recommendations where existing policies and procedures require change, or where new guidelines need to be developed
  • Responsible for developing and coordinating the implementation of work flow activities within our service delivery architecture
  • Participate in conducting architectural reviews of technology infrastructure throughout its lifecycle to insure that best practices are maintained
  • Work with outside teams in the development of a comprehensive set of operational security policies and standards designed to permit the organization to achieve its business objectives while effectively managing our security and compliance requirements of meeting PCI and SOX goals
  • Develop and deploy processes for system maintenance within a 24x7 active enterprise environment
  • Responsible for maintaining existing system security policies and resolving vulnerability management concerns
  • Lead the support of an IT Service Management solution and
  • Oversee the support of a 24x7 environment by working nights and weekends as necessary
  • Bachelor’s degree in Computer Science, IT, or equivalent demonstrated IT work experience with an emphasis towards production support of high capacity mission critical ecommerce systems
  • Minimum of 8 years’ experience in an enterprise production environment, supporting at least 1000 physical or virtual Linux/Solaris systems
  • Expertise in system administration, configuration, troubleshooting, performance tuning, preventative maintenance, and security procedures
  • Understanding of ITIL standards, ITIL certification a plus
  • Solid understanding of Networking, SAN, Virtualization and Cloud technologies
  • Strong understanding of the management and best practices of large-scale web LINUX deployments including patching, provisioning, and monitoring
  • Qualified candidates should have experience working in a leadership position at a company that manages large infrastructures that support high transaction volumes in an e-commerce application
  • Ability to contribute as a senior technical resource for others
  • Experience automating and monitoring infrastructure deployments using modern scripting languages (Python, Ruby) and configuration management tools (i.e. Puppet, Chef, CfEngine, or Bcfg2) and command execution frameworks (Fabric, Mcollective, or Capistrano) and automated imaging tools (PXE, Kickstart, Jumpstart, Cobbler, Orchestra)
21

Senior Manager Infrastructure Operations Resume Examples & Samples

  • Responsible for Infrastructure Operations at Market level
  • Responsible for the implementation of up-to-date solutions across the IT infrastructure in line with Headquarter guidelines and GIT (Global IT) Security and Compliance
  • Leads the Infrastructure and Service Desk teams
  • Ensure service definitions and service level targets (SLAs - Service Level Agreements) are monitored and reported on a regular basis
  • Responsible for any user related incident or service request escalation as a Service Manager
  • Implementation of infrastructure projects according to global and local standards
  • Management and leadership skills
  • University degree in Business-Computing related subject or comparable qualification
  • Strong commercial awareness within the consumer products/manufacturing industry
  • Strong written communication abilities with fluent written and spoken English
22

Specialist, Infrastructure Operations Analyst Resume Examples & Samples

  • 6 - 8+ years of related infrastructure experience required, experience in the securities or financial services industry is a plus
  • Ability to manage multiple priorities and follow through on projects to Works effectively both as a team member and independently, is desired
  • Systems configuration, monitoring, and troubleshooting experience, is desired
  • Experience working with Linux, VMware, SBS Server, and EMC/NetApp Storage Technologies is desired
  • Experience with Mobile and Wireless applications and server virtualization software, backup systems is desired
  • Experience with Java and Middleware Server technologies (Apache) is desired
  • Proven background of providing great customer service, is desired
  • Ability to work independently, prioritizes existing projects, and proactively determines areas requiring additional attention, monitoring, or maintenance is desired
  • Demonstrated ability to achieve successful outcomes in addressing difficult situations and work with various customers and management levels, is desired
  • Demonstrated analytical and troubleshooting skills, is desired
  • Demonstrated ability to work in a fast paced environment, is desired
  • Shows initiative and acts independently to resolve problems, is desired
  • Strong documentation skills is desired
23

Director, Infrastructure Operations Resume Examples & Samples

  • Setup, administer and maintain an Aspera server that is used for ingestion and distribution of content
  • Necessary content preparation SLA’s, cost and security
  • Configuration management and communication to the development and QA teams
  • Drive the process to ensure that the root cause of a service outage is understood, and tracked until resolution
  • Manage the day to day operations of our services (e.g. maintenance of logs, be part of the team that is the first line response
  • To outages, DNS, SSL certificate management etc)
  • 5+ years experience with Amazon web services
  • Experience with designing a service monitoring strategy using SaaS tools such as New Relic, Splunk, Nagios etc)
  • Use to working in an operations environment in a startup where they need to be available in the event of major or critical
  • Excellent communication/collaboration skills
  • Has worked in a startup environment and is comfortable with ambiguity
  • Is humble, and will roll up their sleeves and take on any task that will help the team succeed
24

Senior Specialist Infrastructure Operations Analyst Resume Examples & Samples

  • Staff providing Production Support Services, on the respective shift, will have matrix reporting/accountability responsibility to the Duty manager
  • The Duty Manager will monitor facilitated P1/P2 incidents for engagement, impact assessment, progress and escalation
  • The Duty Manager will chair "beginning of day / End of Day Operations Status Calls
  • The Weekend Duty Manager will ensure that significant events are effectively managed & communicated through prescribed standards / timeframes
25

Specialst Infrastructure Operations Analyst Resume Examples & Samples

  • Under close supervision, perform product and infrastructure design activities which will require extensive research and analysis
  • Be responsible for implementation and maintenance of multiple product modules/sub-systems
  • Design and code automation routines and scripts to support system maintenance, administration, deployment and metrics/reporting
  • Research new technologies and implement/evaluate proof-of-concept solutions
  • Troubleshoot problems at a system and component level
  • Familiarity with Windows Server operating system, Microsoft Exchange, Lync or mobile device management platforms
26

Director Infrastructure Operations Resume Examples & Samples

  • Execute the LAM Infrastructure Shared Service Consolidation Program
  • Manage project and service delivery – business case evaluation and on-time/in-budget execution
  • Make sure that the OLA’s with Global Infrastructure Operations teams are effectively applied to the LAM market
  • Resource and organization development
  • Cross-functional IT and business knowledge
  • Strong communication / relationship skills, particularly in a multi-cultural environment
  • Strong Project and program prioritization and management skills
  • Strong Service Management skills
  • Leadership and change management skills
  • Budgeting and financial management skills
  • Technical proficiency and awareness
  • 5 – 7 years of work experience within international IT environments, including several years in management positions
  • Minimum 5 years’ experience in personnel management
27

Infrastructure Operations Engineer Resume Examples & Samples

  • 8+ years of industry IT experience
  • Microsoft certifications a plus
  • Excellent analytical, troubleshooting, and research skills with performance issues in production and development environment
  • Experience installing, configuring, monitoring, and maintaining the Microsoft solution stack including Active Directory, Windows Server, SQL Server, System Center, SCOM, IIS, .Net applications, TFS, etc
  • Creating dashboards to monitor performance of critical systems
  • Budgeting of IT operating and capital spending
  • Installation, configuration, maintenance, and utilization of miscellaneous utility and commercial software such as Wireshark, Aspera, SAS, etc
  • Experience with building, monitoring, and maintaining storage solutions
  • Leverage Cox implemented solutions like Bomgar, VPN, etc. wherever appropriate for the benefit of Videa
  • In-depth knowledge of network computing, information system security, DNS, software licensing, IT best practices, capacity planning, etc
28

Infrastructure Operations Analyst Resume Examples & Samples

  • Troubleshooting and resolution of desktop hardware and software issues
  • Hardware and software installs along with move, add and change activities
  • Follows established support process, escalation processes and incident tracking guidelines
  • Work with other technology teams to ensure problem resolution
  • Work with management to ensure accurate and timely completion of all projects and break/fix items
  • Strong people skills and a knack for problem solving. Ability to these skills to assure our user community is provided with swift resolutions to their technical needs
  • Ability to maintain composure and customer focus while troubleshooting and solving technical issues
  • Passion for education and ability to instruct in a “hands-off” manner, letting users learn by doing. Ability to teach small groups and coach multiple customers simultaneously. Tenacity to work with users until they truly become independent and able to perform task on their own
  • Must be able to travel. Flexible with your schedule. Experience with Anti-virus solutions
  • Experience with mobile devices includes: BlackBerry, iPhone and Android
  • Experience with Windows 7 and Windows 8, exposure to Windows 10 a plus
  • Experience with Microsoft Surface Pro
  • Experience with Remedy ticketing system
  • Working knowledge of Microsoft Excel is required
29

Specialist Infrastructure Operations Analyst Resume Examples & Samples

  • Candidate will be responsible for supporting the IBM Mainframe system including z/OS operating system and related software and subsystems
  • Parallel SYSPLEX implementation and support
  • Working knowledge of IBM hardware systems including storage, Z Series
  • Working knowledge of CA and Macro4 mainframe related software
  • Working knowledge of RACF, ACF2 and Top Secret Security
  • Ability to work in both individual and group settings
  • Some off-hour work required to support software implementations, upgrades and/or general maintenance
30

Senior Group Manager Infrastructure Operations Resume Examples & Samples

  • Continuously improve operations processes, develop and present best practices, technical concepts and technologies for innovative Cloud solutions. Evolving Support Model, Practices and Audit Controls to align with DevOps and Hybrid Cloud are key aspects
  • Recruit, manage, train, and mentor Advisory staff and adhere to professional practice requirements
  • Operational and Support responsibilities of BNYM BXP IaaS Cloud. Incident Management (Break/Fix) of IaaS incidents. Capacity Management oversight to ensure BXP IaaS remains resilient and stable. Ensuring Compute, Network & Storage resources are always available to stay ahead of growth pattern and application on boarding pipeline is key aspect to ensure availability
  • Ownership of the Cloud Lifecycle Management Platform (CLM) from run and maintenance aspect. This includes, but is not limited, bug fixes, version upgrades, end-user support of internal BNYM Developers using the platform, Support incident with PaaS team
  • Change Management responsibilities of Cloud IaaS and Cloud Lifecycle Management Platform (CLM). Cloud Support team overseeing executes hands-on changes. Ensure Change Control records are managed in-line with Process KPIs
  • Responsible for maintaining and executing Cloud Disaster Recovery of the Cloud Lifecycle Management Platform (CLM)
  • Candidate must have minimum 10+ years’ experience in Distributed Technology Infrastructure with high transaction processing environments
  • Good understanding of various virtualization – Hyper-V, vSphere, KVM, cloud management technologies and tools as well as various cloud delivery models
  • Demonstrate extensive Operational and Support experience with strong ITIL alignment Good Practices (i.e. Incident Management, Problem Management, Change Management, Capacity Management, Release Management, Service Level Management)
  • Extensive experience working with Global Support Model
  • Experience with elastically scalable, fault tolerance and other cloud architecture patterns. Working knowledge of AWS and Azure is a plus
  • Experience migrating legacy applications to a service oriented, cloud optimized architecture within a large IT shop
  • Demonstrable expert level knowledge of current Cloud technologies
  • Relevant hands-on experience with Cloud IaaS technologies. PaaS experience is plus
  • Good understanding of various private, public, and hybrid cloud platform, continuous integration or delivery as a service, DevOps and distributed computing
  • Experience with OpenStack, OpenShift, AWS, Azure, CloudFoundry, Docker and other container/PaaS technologies is a strong plus
  • Strong leadership, planning, execution, presentation, negotiation and multi-tasking skills--must be able to lead, review and execute multiple strategic project
  • Must have excellent interpersonal and communication skills for various audiences, both business and technical
  • Bachelor's degree in computer science or a related discipline, or equivalent work experience required, advanced degree preferred 10+ years of experience in infrastructure operations required with related supervisory, management and administrative experience, experience in the securities or financial services industry is a plus
31

Infrastructure Operations Associate Analyst Resume Examples & Samples

  • Knowledgeable in life cycle management and process implementation and support
  • Minimum 2 - 4 years' experience in Life Cycle, Project or Field Support
  • Experienced in Procurement Projects
  • Proven track record in process support
  • Highly skilled in MS office application products
  • Experienced in analytical support
  • Ability to interact with multiple teams/stakeholders
32

Infrastructure Operations Analyst Resume Examples & Samples

  • Video Conference Support: 70%
  • Digital Signage: 20%
  • Webcast Support: 10%
  • Deep expertise with video conference and A/V switching and control hardware (Cisco and Polycom)
  • Test video conference and A/V solutions for existing sites, new sites and room upgrades
  • Maximize usability of systems and ensure proper awareness and training
  • Demonstrated ability to support video conference and A/V deployments in a geographically distributed environment
  • Experience managing vendors across multiple projects and geographies
  • Strong awareness of current trends in video conference and A/V technology
  • Able to multitask in a dynamic environment and complete tasks on time
  • Able to communicate effectively with personnel at all levels (staff to executive)
  • Able to quickly adapt to new technical concepts and tools
  • Manage the activities of A/V integration vendors on projects and support cases
  • Support video conference and A/V systems across Purchase and White Plains NY
  • Collaborate with BIS peers and business sectors to deliver effective technology solutions
  • Troubleshoot and mitigate video issues with desktop, laptop, and mobile hardware and software
  • Ensure local variances from standards are tracked and compatible with the global footprint
  • Develop and maintain a working knowledge of trends and best practices within PepsiCo
  • Assist in video conference coordination which includes pre-testing sites
  • Work closely with Executive Admins/Support to ensure video meetings are executed smoothly
  • Provide the necessary follow-up on quality issues
  • Maintain a customer-oriented manner and professional relationship with PepsiCo video users
  • Continuously communicates with the BIS management and the video service provider to ensure customer issues and concerns are handled appropriately
  • Effectively documents customer issues with the video service provider and other systems
  • Maintain confidence and composure during stressful situations, know when to escalate a technical and/or service issue
  • Responds to customers inquiries and provides information concerning available services and features to the customer
  • Have a high level of understanding and support skills for video hardware and software utilized with video conferencing
  • Engineer and deploy video conference and A/V solutions for new sites and room upgrades
  • Represent Purchase and White Plains NY on the global A/V architecture and design team
  • Strong understanding of network technologies and concepts
  • Demonstrated ability to design and implement video conference and A/V solutions
  • Video Conference Support
  • Personal sense of accountability
  • Exemplary customer service skills
  • Positive, professional image
33

Manager of Infrastructure Operations, Qatar Resume Examples & Samples

  • Manages a team of network and systems engineering to design and support a stable, scalable, cost-effective, state-of-the-art network and computing environment for university-wide data, wireless, video and voice (VoIP), transport and server, SAN, virtual server needs
  • Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree in telecommunications, electrical engineering, computer science, or related field; OR appropriate combination of education and experience
  • Subject Matter Expertise in one or more infrastructure specialties (such as routing, wireless, security, SAN, virtual server technologies, operating systems, etc.)
34

Senior Director IT Infrastructure Operations Resume Examples & Samples

  • Building and managing a team of Service Delivery Managers providing performance management, coaching and overall direction aligned with mission of the organization. Working with team members on development plans, career objectives and facilitate the appropriate training to meet those objectives. Providing overall direction and work assignments to team members in alignment with their area of service delivery
  • Partnering with strategic vendors to develop and implement continuous service improvement plans based on company objective and feedback from business leaders and users forums. Working with IT Supplier Management team to evaluate vendor performance and adjustments to contracts for services. Ensure the appropriate metrics and governance controls are in place to effectively manage overall vendor performance
  • Partnering with IT engineering or solutions teams to influence technical roadmaps supporting overall service improvement plans. Ensuring new technologies planned for production have appropriate support and training plans for successful deployment to the business. Keep informed of new and evolving technologies that can improve efficiencies and deliver new capabilities to the business aligned with our corporate and IT roadmaps
  • Overall responsibility for service delivery budget in excess of $30M annually. Drive processes to adequately forecast for new services and growth of existing services while simultaneously implementing opportunities for cost reductions and efficiencies
  • Participating in a strategic staff responsible for IT Operations, Infrastructure, and Supplier Management. As a senior staff member in IT participate or lead cross-organization initiatives and projects that contribute to overall success of the division and company
35

Infrastructure Operations Analyst Resume Examples & Samples

  • Provides intermediate level Tier 2 IT services, including monitoring, diagnosing, and resolving hardware and/or software issues elevated from the Support Center and Technical Services groups. Maintains and troubleshoots hardware and/or software systems (e.g., applications, proxy servers, and fire walls) on one or more platforms
  • Trains and mentors staff and IT project teams. Troubleshoots and resolves issues elevated from staff
  • Administers system activities (e.g., internet availability)
  • Answers the Tier 2 hotline and resolves issues. Maintains and reviews shift logs and turnover reports
  • Updates and writes documentation, including policies and procedures. Updates and creates graphics, including IT problem notification flows
  • Strong analysis and problem solving skills
  • Intermediate knowledge of the following Tier 2 practices and concepts: full product life cycle, networks, technical standards and deliverables, troubleshooting techniques, log files, network protocols (e.g., TCP IP, DLC, and ASYNC)
  • Intermediate knowledge of current versions of the following products, preferred: Netview, Tivoli Product Suite
36

Cs-infrastructure Operations Analyst Resume Examples & Samples

  • Monitors and resolves automated system alerts and alarms that indicate system functions were not completed within established service levels. Communicates issue status to Technical Services groups
  • Troubleshoots, configures, and tunes systems. Installs software, patches, upgrades, applications, and/or hardware
  • Identifies performance issues and trends. Identifies opportunities to improve system and application performance, including automating manual system tasks
  • Adds, updates, and closes records in the IT Problem Management and Change Management databases. Reviews related records to identify requests that may have an impact on systems
  • Participates in change management and related meetings to identify systems issues
  • Creates standard and ad hoc reports of significant system trends, including problem occurrences and responses
  • Tests and evaluates IT vendor products. Reviews IT vendor literature to identify product deficiencies, work arounds, and scheduled patches and updates
  • Complies with IT policies and procedures, especially those for quality and productivity standards that enable the team to meet established client service levels. Complies with Information Security policies and procedures
  • Two years' LAN Administrator, or Tier 1 or 2 experience in technical specialty
  • Intermediate knowledge of one or more IT platforms: AS/400, Client/server, IBM mainframe, Microsoft Windows NT, OS/390, UNIX
  • Intermediate knowledge of current versions of the following products: Lotus Notes, Microsoft Office Suite, Visio
37

Infrastructure Operations Analyst Resume Examples & Samples

  • Strong people skills and a knack for problem solving. Ability to use these skills to assure our user community is provided with swift resolutions to their technical needs
  • Experience with mobile devices includes: BlackBerry, iPhone, Android, iPad and Surface Pro’s
  • Experience with Windows 7, Windows 8, Windows 10 and exposure to the various Macintosh Operating Systems
  • Working knowledge of Microsoft Office is required
38

Infrastructure Operations Engineer Resume Examples & Samples

  • Create plans to ensure necessary maintenance to support system health is performed by junior staff
  • Plan, schedule and conduct the installation of new or modified hardware and associated operating systems, and software applications
  • Design and conduct tests and evaluations of infrastructure systems. Analyze and organize the corresponding hardware and software combined solutions through modeling and planning
  • Plan new server and storage configurations and integration into existing infrastructure to maintain optimal performance
  • Provide solutions that incorporate concepts across engineering disciplines and environments
  • Prepare complex work prints and schematics to define and illustrate infrastructure deployments and solutions
  • Identify and recommend new design tools for use in new infrastructure projects
  • Evaluate projected usage of CPU, storage, memory and network bandwidth to ensure future procurement planning and service delivery
  • Participate in and influence marketing proposals and studies by providing costing models, reports, and technical solutions for infrastructure projects
  • Plan, design, and implement network management systems to monitor, diagnose, control, and measure performance of infrastructure assets
  • Identify, analyze, and recommend new infrastructure administrative systems to ensure accurate systems inventory and timely implementation
  • Requires a minimum Top Secret security clearance
  • Bachelor’s Degree in one of the following areas: Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, Computer and Information Security, Computer Security, and/or Network Administration from an accredited university/college with five (5) years’ experience or Master’s Degree in Computer Science or related scientific/technical field with two (2) years’ experience or PhD in Computer Science or related discipline with one (1) years’ experience; or equivalent combination of training and experience
39

IT Infrastructure Operations Engineer Resume Examples & Samples

  • 6+ years of experience in IT systems hardware and systems configuration, management, and administration with at least 1 of those years of experience with DoD classified systems and networks
  • 3 years of experience with installing and managing hardware components, including desktops, servers, storage devices, or network switches
  • 3 years of experience with systems, storage, or network administration in Windows, Linux, Solaris, NetApp, Cisco, or Brocade, including installing, configuring, and maintaining configuration control for multiple software applications
  • Experience with Microsoft Office and Microsoft Visio
  • Ability to work in a fast-paced environment on multiple projects with independent deadlines and deliverables, perform in a highly organized manner, and pay strict attention to detail
  • Ability to interact at multiple organizational levels in an effective and professional manner
  • HS diploma or GED or 3 years of experience in a professional work environment or BA or BS degree in Computer Engineering, CS, Information Systems, or IT
  • DoD 8570 compliance Certification, including Security+ required
  • Experience with managing network changes using an ITIL framework
  • Experience with Matlab and modeling and simulation software
  • AA or AS degree in CS, Information Systems, IT, or a related field preferred; BA or BS degree in Computer Engineering, CS, Information Systems, IT, or a related field a plus
40

Infrastructure Operations Analyst Resume Examples & Samples

  • Recommends software and hardware upgrades. Tests new releases, patches and updates of
  • Has primary responsibility for one or more software products
  • Assists with the installation, maintenance or decommission of both critical and non-critical software
  • HS/GED or above with 3 years of relevant experience with applicable certificates or 5 years of
  • Basic knowledge of Microsoft Office Suite, architectural design concepts and documentation; and
41

Infrastructure Operations Engineer Resume Examples & Samples

  • Provides primary administration responsibility for server systems. Generates reports and summaries
  • HS/GED or above with 5 years of relevant experience with applicable certificates or 7 years of
  • Demonstrated ability to identify opportunities for process and technology improvements, effectively
  • Computer skills, commensurate with Essential Functions, including the ability to learn a validated
42

Infrastructure Operations Manager Resume Examples & Samples

  • Operation and support of infrastructure services in a global environment
  • Including but not limited to; LAN/WAN/Wifi/Remote Access/Server Rooms/Data Centres/Email/Unified Comms
  • Management of supplier and third party escalations
  • Management of infrastructure monitoring systems and tools
  • Management of Incident, Request, Problem, Knowledge, Change and Event Management processes and the supervision of staff delivering those services
  • Executes management processes to deliver quality infrastructure services reliably, efficiently and effectively
  • Manages data centre processes including change and access management
  • Acts as an escalation point for the team managers and other service delivery managers for incidents, problems and IT service continuity
  • Resource management to service BAU, service improvement and project activities
  • Tracks service and operational level (SLA/OLA) performance for services against agreed levels and manages remediation actions as necessary
  • Takes ownership of capacity management processes and works with relevant infrastructure service providers to ensure the successful and timely resolution of incidents and problems within agreed Service Level Agreements
  • Carries out proactive day-to-day activities and event management as part of the on-going maintenance of infrastructure services in a timely manner
  • Performs a supervisory role within the team
  • Provides regular reports to the Infrastructure Services Manager; Perform monthly KPI gathering and reporting
  • Ensures own actions comply with Mott MacDonald standards, policies and any regulation; this includes adhering to the change management process which is used to protect production IT services
  • Identifies service improvements and owns relevant infrastructure services actions within the Infrastructure Services Improvement Plan
  • Participates in the procurement of Infrastructure as and when required
  • Participates in Project as and when required
  • To perform any reasonable task requested by Mott MacDonald Management
  • Solid experience working within complex Global Infrastructure Services environments
  • Able to provide and apply best practice infrastructure techniques (possibly gained from large organisation experience)
  • Ability and experience of working across diversity of BU divisions and IT functions – their differing emphasis as regards needs and requirements
  • Able to deliver through 3rd party providers where appropriate
43

Infrastructure Operations Manager Resume Examples & Samples

  • Leading the IT Infrastructure Operations Team to ensure operational stability, uptime, availability and other reporting and compliance needs in line with MasterCard standards
  • While this is not a hands-on technical role, it is important to have a good technical understanding of infrastructure and the ability to understand technical issues and root cause analysis practises
  • Logical thinker and extensive hands-on operations experience in an enterprise environment; Windows, desktop, server operating systems, server virtualisation (VMware), LAN/WAN/SAN, back-up services, databases, web, networking & security
44

Infrastructure Operations Engineer Resume Examples & Samples

  • Make daily operational readings and provide to Senior Engineers for metrics reporting
  • Oversee regional maintenance requirements
  • Directly manage/coordinate multiple vendors
  • Demonstrates a strong A to Z business understanding
  • Proactively and continually improve your level of knowledge about business and relevant technologies
  • Bachelor’s Degree or Technical (Military/ Trade School) Degree and relevant experience
  • 3+ years of Data Center Engineering or Campus Engineering experience
  • CCNA or equivalent experience
45

Infrastructure Operations Analyst Resume Examples & Samples

  • Experience in demand management operational processes
  • Experience in report management, creation and delivery
  • Good understanding of IT Technologies and BIS internal services
  • Experience working in a matrix organization
  • Experience working with diverse teams
  • Experience working with suppliers
  • Collaboration and negotiation skills
  • Creative with Microsoft PowerPoint
  • Adept with Microsoft Excel (formulas, pivot tables, macros, etc…)
  • Experience with reporting tools (such as Business Objects)
46

Senior Manager, Infrastructure Operations Resume Examples & Samples

  • Responsible for day to day local Infrastructure support services in the Markets
  • Knowledge of methods and techniques applied in IT infrastructure operations environment
  • Ability to translate business requirements into cost efficient (IT) solutions
  • Experience in managing and leading small/medium sized IT projects
  • Technical proficiency and awareness (ITIL/MCP/MCSE/CNE/disaster recovery)
  • Excellent communication skills, including the ability to develop and nurture good relationships with other parts of IT as well with business
  • Travel up to 30%
  • At least 6 years of work experience within international IT environments, including several years in management positions. Experience required in IT Services and Project Management
47

Director, Infrastructure Operations Resume Examples & Samples

  • Ensures adherence to protocols for 24x7x365 response and notifications for alarms, emergencies, or critical incidents
  • Insure proper reporting exists to report on the health and performance of the operational function
  • Collaborate with and understand the needs of the business and ensure that all operational activities are directed towards meeting specific business goals and service levels
  • Ensures compliance to operational controls
  • Establishes and maintains strong vendor relationships
  • Sponsor and deliver key project initiatives to implement new services or improve existing services
  • Maintains and manages day to day operations of Regeneron’s Infrastructure Environment
  • BA/BS degree in Computer Science, Management Information Systems or related technical field or equivalent practical experience
  • Experience transforming and recognizing the benefits of transforming the IT Operations organization through consolidation of sourcing providers
  • 10+ years of experience with running and managing day to day IT operations for large data center and cloud based or virtualized environments
  • 6+ years of supervisory or managerial experience with a proven ability to engage, motivate, evaluate and mentor team members and managers
  • Experience supporting 24x7 business operations with a track record of managing teams that supported engineering highly virtualized and automated services
  • Clear understanding of ITIL v3 and experience implementing it in other organizations
  • Experience with on-premises data center and / or Cloud based Disaster Recovery
  • Vendor management experience including contract negotiations, price negotiations, commercial terms, and outsourcing
  • Experience with regulatory compliance control are required. GxP and SOX are preferred
  • Experience building and leading high performing operations and systems engineering teams
  • Experience with operating large‐scale, highly available systems through capacity planning, performance tuning, and infrastructure architecture
  • P&L experience; ability to create and manage IT budgets, contractor/vendor relations (preferred)
  • Excellent written and verbal communication skills and effectively interact with all levels of management from application developers to the CIO
  • Ability to develop and maintain highly effective relationships, internally and externally
48

SVP, Infrastructure & Operations Resume Examples & Samples

  • Sets the mission and vision of the I&O organization to foster a business-oriented culture and mindset driven by continual service improvement techniques
  • Leads the development of the I&O strategy and roadmap, and ensures its integration with the overall IT and enterprise strategic plans
  • Works with the IT senior leadership team on the service portfolio and governance required to prioritize resources
  • Develops and controls the annual operating and capital expenditure budget for I&O to ensure it is consistent with overall strategic objectives of IT and the enterprise and is within plan
  • Participates in the assessment of external and internal technology capabilities required to achieve desired competitive positioning
  • Maintains current on new technologies and platforms and provides direction on what emerging technologies should be assimilated, integrated and introduced within I&O to ensure IT capabilities respond to the needs of the enterprise's business strategy
  • Champions I&O involvement in the IT organization's innovation efforts and its role in experimenting with new solutions to take advantage of business opportunities
  • Provides strategic direction and oversight for the design, development, operation and support of IT systems that fulfill the needs of the business, including the full life cycle of technical architecture, infrastructure engineering, infrastructure operations and IT service support
  • Directs the development of I&O sourcing strategy and provides executive oversight for strategic vendor and partner relationship management
  • Works with HR and the IT leadership team to develop an I&O "people strategy" that aligns with the business and IT strategy. Continually looks for leading-edge and innovative solutions to the recruitment, development and retention of the I&O workforce
  • Forecasts future skill needs to acquire and develop an IT workforce with the appropriate mix of business knowledge, technical skills and competencies that balance between growing the agility required to achieve digital business objectives and ensuring the core IT functions are reliable, stable and efficient
  • Serves on IT planning and policymaking committees; drives the development of enterprise technology standards, governance processes and performance metrics to ensure I&O delivers value to the enterprise
  • Provides leadership, coaching and direction to the I&O leadership team and staff
  • 10 -15+ years managing IT operations and infrastructure across a global organization
  • Demonstrated experience in building strong relationships with the business
  • Preferably five or more years of experience in large, cross-functional teams influencing senior-level management and key stakeholders effectively across the organization and within complex contexts
  • Demonstrated experience in strategic planning, organization design and development
  • Preferably proven experience or demonstrated capability in leading IT transformational initiatives in complex and dynamic environments
  • Exceptional leadership skills with the ability to develop and communicate an I&O vision that inspires and motivates staff and aligns to the IT and Business Strategy
  • Excellent analytical, strategic, conceptual thinking, strategic planning and execution skills
  • Ability to drive organizational change and build infrastructure capabilities that effectively balance the need to continuously evolve organizational efficiency with the need to deliver innovative and agile infrastructure and operational solutions to enable the business to explore new opportunities
  • Excellent verbal and written communications skills, including the ability to explain technical concepts and technologies to business leaders, and business concepts to the Infrastructure & Operations teams
  • Strong vendor management and partner relation skills to identify and leverage resources internal and external to the corporation enhancing capabilities that support our businesses
  • Must be able to function efficiently and effectively in a fast paced and competitive working environment
49

Infrastructure Operations Engineer Resume Examples & Samples

  • Scripting experience in Python or PERL for automating workflow procedures
  • Good Knowledge of Routing Protocols (BGP, OSPF, EIGRP); Quality of Service and VLAN configurations; Layer 3 switching, including ip multicast; troubleshooting experience over wide area networks
  • Knowledge of various network services (Trunking, T1/DS1, MPLS, NAT, DHCP, DNS, NTP, HSRP/VRRP.)
  • Experience with Cisco router and switch configuration
  • Good understanding of Cisco wireless architecture, design, implementation and administration
  • Good understanding of Radius and/or TACACS
  • Advanced skills in overall network administration, network installation, configurations, migrations, and problem resolution
  • Experience working on a variety of network equipment types in a global environment
  • Experience working on an in-house and outsourced environment
  • Perl Scripting skills are a huge plus
50

Infrastructure & Operations Manager Resume Examples & Samples

  • Build and manage an infrastructure engineering and production operation teams, including both managers and individual contributors focused on helping architect scalable software products in partnership with development while owning and supporting the production environment
  • Collaborate with peers and key stakeholders from our Development, Architecture and Creative teams
  • Help advise and engineer the operational and support processes necessary to efficiently operate and scale a commercial software SaaS business
  • Work with development, architecture and creative teams to set standards, patterns and reference architectures including helping to defining strategies for resiliency, disaster recovery, and other key aspects of a SaaS / PaaS based business
  • Have exposure around administering a diverse set of Open Source and Commercial technologies
  • Partner with the Product Architecture team to engage in understanding emerging technologies, approaches and trends to continually refine existing assets, infrastructure and processes
  • Have a strong focus on the key metrics of a leading SaaS firm including uptime, incident and issue management, and other KPIs
  • Be comfortable supporting and operating in an Agile based development team environment
  • Attract, recruit, grow, and retain highly motivated infrastructure engineering talent
  • Manage budgets
  • Build and manage the infrastructure for a large scale, highly available PaaS platform for both the iLab engineering and Deloitte Consulting Teams
  • Build the tools and automation to drive continuous integration and deployment of rapidly changing web applications
  • Embed with and empower development teams using a strong Devops mindset
  • Automate wherever possible
  • Proven, results-oriented leader with at 8+ years of IT Infrastructure and IT Management experience delivering significant infrastructure and automation for large-scale web platforms
  • Extensive knowledge and implementation of ITIL, Service Desk, SLAs and other metrics driven management approaches
  • Experience and perspective around how to support development teams create commercial software products and applications
  • Expertise in partnering with development and engineering teams to design systems that can scale and are highly resilient to node failure
  • Exposure to data marshalling, compression, and communication methodologies
  • Multiple years of experience supporting and operating commercial software products (or applications) in hosted (cloud or colocation based) environments
  • Extensive experience in building secure services in the cloud
  • Experience with a large cloud vendor such as AWS or similar is highly desired
  • Experience with both public, private and hybrid cloud web hosting
  • Experience with infrastructure automation tools such as Ansible
  • Experience with Application Performance Monitoring tools: Splunk, Dynatrace, Gomez, and Extrahop
  • Experience with continuous integration platforms such as Jenkins/Hudson and Maven
  • Experience / exposure to OpenStack, VMware, DCOS / Mesos and other emerging offerings
  • Exposure around administering a diverse set of analytical and business intelligence technologies including Hadoop, Spark, Cassandra, Hana, Oracle, SQL Server, Mulesoft, Informatica, Tableau, and Qlikview
  • Experience with several web application platforms: Tomcat, JBoss, Apache, Ruby, and Scala
  • Fluent in leading edge software languages and tools; passionate about test driven, agile development; committed to tight collaboration and continuous integration
  • Excellent communications, organization, and time management skills
  • Experience in attracting, engaging, and developing world-class technical talent
  • Able to create and drive strategic goals by establishing roadmap and driving the progress of that roadmap through accountability and execution excellence
  • Demonstrated experience in executing/delivering projects in a dynamic, fast-paced environment
  • Strong executive presence and a collaborative leadership style
  • Ability to work independently and manage multiple tasks/assignments
  • Ability to effectively work as part of a team
  • Ability to travel on a periodic basis
51

Manager, Infrastructure Operations Resume Examples & Samples

  • Supervision and management: 10-12 I.T. department resources with regards to infrastructure operations including desktop support, projects and the prioritization and scheduling of support and project activities covering compute, storage, network, telecommunications, and desktop
  • Coordination with other areas within I.T. department on infrastructure related services and 1st through 4th level support. Participate and ensure appropriate participation of staff in application/infrastructure projects
  • Initiate project requests for all infrastructure technical projects as required for the site
  • Conduct regular meetings and discussions with I.T. department management to further the support of the site
  • Management of subordinates career development and system backup through training, coaching, delegation and appropriate assignment of tasks to achieve successful project completions while advancing skill base within the I.T. department organization. Hiring, evaluations and termination responsibilities
  • Recommend, contract and control budget of consultants on projects
  • Responsible for providing budget and update $$ and backup documentation for all technical areas
  • Act as an escalation point for technical and non-technical issues, including client issue escalation. Works directly with client management to resolve issues
  • Monitors metrics to ensure SLA's OLA's are being met and takes corrective actions when these are not being met
  • Monitors metrics, activities and issues to come up with service improvements. Creates proposal and business cases with options to submit to management and client groups
  • Manages the day to day relationships with the client groups. Escalates higher profile issues to IT management
  • Manages the resources of the department, include planning, hiring and budgeting as appropriate
  • Responsible for ensuring team members are trained (no delinquencies, and in compliance with Corporate policies and procedures
  • Maintains productive relationships with peers and management in IT and larger groups of clients covering the areas of a number of technicians
  • Eight to ten (8-10) years of IT experience related to information technology with strong technical component/exposure
  • Bachelor’s Degree (Computer Science, Computer Engineering, or Information Technology Major Preferred) or equivalent experience
  • Superior customer service skill set and experience in a strong customer service oriented environment
  • Three to four (3-4) years experience as a Project leader
  • Experience working in an FDA regulated environment
  • Familiarity working with change controls, validation protocols and procedures
  • Exposure to ITIL is desirable
  • Skilled in advanced/complex problem solving and negotiating, and coaching of subordinates on same
  • Ability to take key actions and demonstrate behavioral anchors that support all AbbVie Leadership Competencies
  • Capability to handle pressure and stress
  • Excellent time/project management skills
  • Ability to manage up and down the organization and interact will all levels of management
  • Ability to find technical solutions to business issues which are within budget, resources and current/planned architecture, guidelines and procedures
  • Ability to balance subordinate career paths, individuals’ preferences and meeting business needs
  • Ability to work as a team with the other groups within IT to ensure departmental goals, budgets, standards and timelines are respected
  • Ability to prepare executive’s summaries
  • Ability to manage/handle an operational budget of approx. $3MM
  • Familiarity with asset management processes
  • Familiarity with the following platforms
52

Director Infrastructure Operations Resume Examples & Samples

  • Independently resolve highly complex, multi-faceted problems, which are often unstructured and without precedent, to meet the business application needs of Global Wealth Management, Canadian Banking, Global Wholesale Operations and Global Banking Markets by applying expert technological knowledge to the design of methodologies, models, and/or systems solutions. This may involve rapid prototyping, with requirements and solutions developed on an iterative basis, that provides interim deliverables until a final production solution is created
  • Manage major, multi-disciplinary projects to implement solutions to technical business problems. This involves planning, securing, and scheduling resources, defining technical requirements and processes, preparing technical business case proposals, developing testing, conversion, and implementation strategies, developing detailed project plans, monitoring progress against planned objectives, financial review, and securing consensus and co-operation from users and senior management
  • Provide technical support to all business partners, including designing and implementing new systems or enhancements. This also includes centrally managing vendor relationships, contracts and system maintenance arrangements. This is made more challenging due to differences in time zones and the variation in the business lines
  • Continually acquire and enhance knowledge of both the Bank's and the Division's business strategies and policies, risk management practices and methodologies, product offerings, financial markets, financial instruments, regulatory requirements, Back Office processes, and rapidly changing technology to be able to provide effective business solutions and services to the end user business lines
  • Effectively manage and supervise departmental and project staff by setting performance expectations, monitoring performance, providing performance feedback including the preparation of performance appraisals, and as needed, providing counsel and coaching, and arranging for formal training. This also includes the recruiting of qualified project management and business analysis staff
53

Avp-infrastructure & Operations Resume Examples & Samples

  • 15+ years related work experience demonstrating career progression and increasing management responsibility, including supervision of staff
  • 10+ years of data center and network infrastructure support experience
  • 5+ years of technology help desk and/or end user support experience
  • Strong technical knowledge of server and, network and desktop operating systems, including Windows and Linux
  • Strong technical knowledge of the latest network hardware, protocols, and standards, particularly within the financial service or healthcare industries
  • Extensive support experience with data center technology and Cisco networking standards
  • Experience architecting and building data center and networks infrastructure and configurations
  • Experience running a technology help desk and optimizing ticketing and support tools
  • Proven experience in technology infrastructure planning and development
  • Strong understanding of resource management principles, practices, and procedures
  • Ability to present ideas in business-friendly and user-friendly language. Ability to perform general mathematical calculations for the purpose of creating business cases, budgets, and so on
  • Proven analytical, evaluative, and problem-solving abilities
  • Certifications in Cisco and Microsoft technologies
54

Director, IT Infrastructure & Operations Resume Examples & Samples

  • Manage infrastructure components including, but not limited to, servers, storage, network, and public cloud providers operated in a hybrid model
  • Create tactical plans for management of the infrastructure and contribute to IT strategic planning
  • Define and implement security best practices for maintaining availability, integrity, and confidentiality of the data stored and accessed on the network
  • Provide input, support, and hands-on leadership for server and storage infrastructure-related tasks
  • Lead teams responsible for the management and administration of the infrastructure
  • Ensure the performance and availability of systems meet expectations of the business
  • Ensure KPIs are met for the operations and delivery of infrastructure services
  • Consult and assist other teams with enterprise projects and service delivery
  • Manage capital and expense budgets for areas of oversight
  • Oversee deployment and ongoing management of robust production infrastructure, as well as lab and quality assurance environments that includes multiple datacenters, office locations, and public cloud providers; provide hands-on technical support as needed
  • Direct, develop, and provide leadership to the technical management team, establishing priorities, setting objectives, monitoring progress and coordinating efforts between all engineering and operations groups
  • Collaborate with business leaders and colleagues on management of service level agreements, business continuity plans, and disaster recovery strategies and how best to achieve requirements of internal development and quality assurance customers
  • Negotiate licensing and support agreements with key vendors for infrastructure and network-related services and products
  • Explore new technology trends to determine value and fit
  • 10+ years of relevant technical experience with increasing roles and responsibilities
  • 5+ years of experience in senior management and leadership roles
  • 5+ years of experience managing managers, with history of solid manager feedback and building high performing teams
  • 3+ years of director-level management experience in an IT infrastructure engineering and operations-related discipline such as systems administration, networks, or data center operations
  • Experience with cloud computing and various hosting model
  • Expert knowledge of information security and experience securing systems and networks
  • Knowledge of industry best practices and standards
  • Knowledge of open source infrastructure technologies
  • Significant project management, problem-solving, and presentation experience
  • Experience with three or more of the following: server hardware and software, network hardware and software, data center infrastructure and operations, public cloud providers operated in a hybrid cloud model
  • Experience deploying in a hybrid cloud environment
  • Ability to deal with ambiguity, filter ideas, and create actionable plans for the organization to carry out
  • Excellent analytical, qualitative, and presentation skills
  • Ability to guide constant innovation, improvement cycles, and lean principles
55

Manager, AWS Infrastructure Operations FP&A Resume Examples & Samples

  • Bachelor's degree in finance, accounting, business or a related field
  • 7+ years of financial leadership including management experienc
  • Advanced analytical and business sense and a keen attention to detail
  • Ability to present ideas to a group of senior level managers
  • Able to work well with cross functional teams
  • Demonstrated ability to meet deadlines while managing multiple projects in a fast paced environment
  • Experience in TM1 and SQL a plus
56

Infrastructure Operations Center Technician Resume Examples & Samples

  • Daily monitoring and first level troubleshooting of the operation of the systems which includes: file transmissions between all vendors, backups, system hardware, software upgrades, and troubleshooting; Act as Sr. Tech back-up when designated
  • Responsible for daily, weekly and monthly batch processing while monitoring integration between all systems
  • Operate, monitor and maintain all partitions on the iSeries, and NT Server farm
  • Maintain an accurate record of computer performance, malfunctions, reruns, and other difficulties as dictated by operations procedures
  • Monitor production network connections and escalate failures to internal first and second level Scottrade IT teams. Take ownership of vendor related incidents, perform follow up and communicate resolution to key stakeholders
  • Lead and manage monthly maintenance windows
  • Mentor Level I Technicians on standard processes, procedures and SME technologies (Web Farm, Back-Office, Mobile, Ticker Plant, Trading platforms, quotes, Elite)
  • Monitor file transmissions between all vendors. Monitor report transmissions from iSeries and Open Systems to end-user
  • Proactively monitor service level performance of hardware, software, and network infrastructure
  • Complete all job logs and report logs to ensure all production executions are successfully processed
  • Maintain accurate technical documentation related to Infrastructure Operations Center policies and procedures
  • Participate in IT project-related tasks as assigned
  • Fundamental understanding of computer networking technologies (protocols, physical connectivity, etc.)
  • Working knowledge of internet and intranet concepts
  • Strong technical software and hardware knowledge of troubleshooting for consumer web technologies, AS400 or back office systems, mobile computing, or sql server
  • Ability to read, follow and write workflow processes
  • Good organizational and communication skills with a focus on customer service, attention to detail and effective follow up
  • Must be able to work off hours, as needed
  • Intermediate level proficiency with Microsoft Word, Excel, and Outlook
  • Associate’s degree in Information Technology or related field, or equivalent combination of education and experience preferred
  • 2+ years operations or technical support experience required
  • 1+ year customer service experience required
  • 2+ years Microsoft Windows Server Environment experience preferred
57

Infrastructure & Operations Manager Lacey Resume Examples & Samples

  • A bachelor's degree in computer science or equivalent experience
  • Five years demonstrated experience managing enterprise networks, server and/or storage operations
  • Virtual sever (VM) management and storage area network (SAN) experience
  • Experience managing desktop configuration and a large Wide Area Network (WAN)
  • Experience managing cloud implementation or developing cloud implementation strategies
  • Letter of interest describing how you meet the requirements of the position
  • List of professional references
58

VP, Global IT Infrastructure & Operations Resume Examples & Samples

  • Proactive, persuasive communicator at all staff levels
  • Ability to conduct and direct research into IT issues and products
  • Highly self-motivated, self-directed, and attentive to detail
  • Demonstrated ability to apply IT to solving business problems
  • Demonstrated ability to create a team-oriented, productive and efficient work environment
  • Mission-driven
59

IT Infrastructure Operations Manager Resume Examples & Samples

  • ITIL Intermediate Level Certification (or better)
  • Five or more years of management experience operating in an ITIL framework
  • Must be able to obtain a Public Trust Moderate Background Investigation (MBI) clearance
  • Experience managing IT Infrastructure Engineering and Operations similar to this TO and the contractor’s proposed solution to include Data Centers, Cloud provided IT solutions, WAN/LAN, and Server Support
  • Demonstrated experience operating and designing a network supporting a dispersed workforce of over 200 staff with on-premise applications as well as many applications deployed in the cloud
  • Demonstrated expert experience with troubleshooting a wide range of LAN, MPLS WAN, Wi- Fi and SAN, network issues hampering service availability and making recommendations for system fixes and enhancements
  • Demonstrated experience operating and designing a network using routing protocols BGP, OSPF, EIGRP, Layer-3/-2 MPLS VPN, IPsec VPN
  • Understands BGP route reflectors, BGP peering and BGP regular expressions
  • Demonstrated experience with WAN Optimization appliances and with sophisticated tools for capacity planning and predicative analytics for bandwidth trending Demonstrated experience with leveraging tools to manage router and switch configurations. In addition, experience with using tools to manage all critical router and switch functions
60

Senior Infrastructure Operations Analyst Resume Examples & Samples

  • Blackberry Enterprise Server administration and support
  • GOOD Dynamics Infrastructure administration and support
  • Proactive and Root cause efforts around mobility platforms to enhance stability
  • Previous experience supporting a BYOD environment
  • Experience with Blackberry, GOOD Dynamics and other mobile platforms
  • Experience working with Microsoft Exchange a plus, specifically related to the integration of mobile platforms
61

VP, Technology Infrastructure & Operations Resume Examples & Samples

  • Planning and executing a technology infrastructure strategy, inclusive of goals and initiatives that align with the overall company and technology strategies
  • Managing technology service delivery of enterprise data center, computing, databases, storage, networks, storage, email and cloud services to meet business, technology and security requirements
  • Building, managing, and developing (through mentoring and coaching) the technology infrastructure department with an emphasis on staff recruitment and training initiatives while motivating and leading with a spirit of advancement
  • Developing new capabilities and support models while focusing on high associate engagement
  • Fostering a culture focused internally on collaborative delivery and externally on business value and optimization of external services and spend
  • Establishing policies, programs, and processes for managing the underlying technology infrastructure and developing and managing the annual technology infrastructure budget
  • Managing relationships with external technology vendors and overseeing activities and issues relating to technology infrastructure security, ensuring high enterprise availability of operational systems and recoverability
  • Benchmarking, reporting and analyzing key availability and operational metrics, infrastructure management metrics and supplier service levels
  • Collaborating with the technology senior team planning, execution, and interactions with key internal and external stakeholders
  • Executing projects on schedule to meet requirements and transform to next-generation capabilities
  • Documenting and communicating services to technology partners and enterprise users
62

Infrastructure Operations Manager Resume Examples & Samples

  • Manage the provision of operational support and maintenance for the Global (240+ Offices across 60+ Countries) infrastructure (from Desktop to Server/Data Centre) This includes assurance of
  • Manage the provision of resources to meet infrastructure and end user technology project requirements
  • Operationally and technically assure changes to the IT Infrastructure to ensure service levels consistency met and impact to the business is minimised, according to the Change Management Process
  • Work closely with the Project/Programme and Architecture teams to ensure designs and technical implementations support the Service Levels currently in place
  • Deliver Infrastructure Capacity and Availability Management via Third Party service provider/s, align these to Capacity and Availability for Network Infrastructure with the production of a Capacity and Availability plans
  • Responsible for the Service Continuity/Disaster Recovery testing and invocation recovery steps
  • Contribute to the Continual Service Improvement process, by making and implementing recommendations to improve efficiency and reliability of technology, people and process
  • Work with Infrastructure Architecture to develop and maintain roads map for all elements of the IT Infrastructure, including the supportability of hardware and software re vendor end of life/support dates
  • Support all Service Management process with a focus on ensuring successful Transition into Live Operation
  • People Management – Manage, monitor and mentor staff according to Lloyd’s Register’s policy, including staff development (manage career progression) and setting employees goals and objectives as outlined within the ppp process
  • Eliminate or minimise employee's exposure to risks by reviewing, regularly, the health and safety risk register, applying appropriate controls, communicating results of risk assessment and ensuring health and safety is considered in the planning and execution of all LR activities
  • Manage your own and your team's compliance with health and safety rules, instructions, systems and legal requirements, ensuring employees are suitably trained and adequate resources are available to work safely
  • Monitor and review health and safety performance, observe safety behaviours in the workplace, taking appropriate corrective and preventive action as necessary and suggesting and implementing improvement activities
  • Experience of Disaster Recovery process/solutions/invocations
  • ITIL Service Management qualification desirable
  • Ability to work with internal support staff and with/manage multiple third party vendors
  • Excellent Communication skills – verbal and written
  • People Management experience (completion of the Lloyds Registers PMP Course preferred)
63

Infrastructure Operations Engineer Resume Examples & Samples

  • Ensure consistent and effective delivery of services while maintaining compliance with corporate policies and procedures
  • Monitor systems performance and ensure optimal operation of technical infrastructure
  • Participate in the design and implementation of new technical infrastructure solutions required to support business requirements
  • Financial analysis of new infrastructure projects & upgrades
  • Assist regional North American and global IT teams in deployment of new IT systems & upgrades
  • Maintain service levels in accordance with defined SLAs and work closely with third-party IT services provider to ensure appropriate level of services are attained
  • Perform problem determination of systems infrastructure related problems & coordinate with support teams to ensure normal operation is restored as quickly as possible
  • Identify opportunities for process improvement
  • Handle exceptions & escalations that fall outside the normal scope of services
  • Maintain close relationships with the businesses
  • Provide training to users whenever possible in order to increase users’ proficiency
  • Complete other infrastructure related projects & tasks as assigned
  • This position will carry a smartphone for critical support outside of normal business hours and for travel considerations
  • This position is primarily based in the Western Canada area, but will also require regular travel to other sites within Canada. Must have a valid driver’s license, and updated passport
  • Bachelor’s Degree in Computer Science, Engineering, or related discipline
  • Minimum of 5 years’ experience in Information Technology infrastructure
  • Experience in leading IT infrastructure improvement initiatives
  • Experience working with third-party IT service providers
  • Strong customer service acumen
  • Highly developed analytical & problem solving abilities
  • Flexible, motivated self-starter who works well with minimal supervision
  • Strong technical skills in the following areas
64

Systems Infrastructure Operations Manager Resume Examples & Samples

  • Act as Lead BSA client contact to provide proactive and consistent general operations and development communication with the client
  • Lead BSA tasks and provide project management through the full SDLC lifecycle for change requests / enhancements to client solution, scoping, estimating, requirements, functional design, testing, deployment, and training
  • Troubleshoot problems within the client platform environment, engaging appropriate resources as necessary to resolve issues
  • Support the problem, defect, and incident management processes for platform production issues
  • Support the production release management process by managing and participating in deployments and any necessary production regression tests
  • Ensure that client team operations are in accordance with internal and external policies / procedures, and assist in delivering evidence of compliance in response to audit requests
  • Provide off-hours client support as a participant in the Operations BSA on-call rotation
  • 5+ years of relevant experience supporting production, business-critical applications in a client facing role is required
  • Bachelor’s in Computer Science, Information Technology, or similar field or related experience required
  • Must have experience managing against client SLAs, including application, computing, reporting, systems management, defect management and incident management support functions to ensure 24/7/365 system availability
  • Direct experience troubleshooting systems and network infrastructure required (TCP/IP, server management, security protocols, virtualization, etc.)
  • Direct experience with task automation via OS scripting or configuration management required (Powershell, bash/ksh/sh, Puppet, Ansible, etc.)
  • Basic understanding of SQL, XML, JSON, SAML, and Web Services integration required
  • Direct experience managing Windows Server environments strongly preferred
  • Experience with performance tuning strongly preferred
  • Consulting with external client contacts
  • Working with technical staff to design and implement technical solutions
  • Intermediate SQL skills
  • Defect Management
  • Issue management
  • Good negotiation skills
  • Self-starter, ability to work independently and with a strong initiative
65

Senior Manager, Infrastructure Operations Resume Examples & Samples

  • Unified Call Center environment
  • UNIX/Linux server environments
  • Local Area Network
  • Network traffic load-balancer
  • Virtualized server farm
  • Storage Area Network and enterprise storage arrays
  • End User Computing (both physical and VDI)
  • 5-7 years of relevant experience
  • 5-7+ years of broad technical experience with proven expertise in a majority of the following areas: servers, networks, hardware, operating systems (Windows, UNIX, Linux, AIX), virtualization software, middleware and related base build infrastructure and software
  • Experience and subject matter expertise in the web and distributed computing environment
  • ITIL Foundation certification
  • Proven experience creating, championing and maintaining processes, procedures and policies
66

Senior Specialist Infrastructure Operations A Lyst Resume Examples & Samples

  • Responsible for the installation, administration, data-migration, provisioning, and decommissioning of large multi-site SAN environments. Provides daily support for all facets of SAN administration including participation in 24x7x365 on-call rotation
  • Responsible for evaluation of projects for level of engagement required, and coordinate implementation activities across multiple teams to achieve the project deliverables and able to drive toward completion
  • Responsible for storage performance analysis and troubleshooting as well as storage capacity management and planning. Migrates data as part of data center consolidation. Completes code and microcode upgrades. Manages end of life replacement and refresh. Plans and implements the design and installation of subsystems, software, and hardware
  • Responsible for ITIL processes including change management, incident management, problem management, capacity management, and performance management. Maintains storage documentation and standards. Understands IP networking including routing and firewall rules
  • Extensive working with SAN networking technologies with multivendor like EMC, HDS, IBM, Netapp storage arrays and Brocade, Cisco Storage networking switches to implement business continuity, backup and DR solutions
  • Responsible for interaction with business users to gather, understand and design appropriate end solution to users
  • Must have 8 years of experience with: Multiple operating systems and middleware technologies; supporting tools and emerging technologies, and all functional areas in IT organization; Provisioning, troubleshooting, and administering EMC storage hardware including EMC VMAX, VNX, Clariion, IBM SVC, XIV, EMC SAN management tools, including EMC Control Center, Connectrix (DCFM), Time Finder, SRDF, Symcli, and Unisphere/SRM; Netapp 7MODE and CDOT arrays and Setup and zoning of enterprise SAN switches from Brocade and Cisco in a core/edge framework
  • Design & maintain IT infrastructure for the mission critical applications. Plan & implement BCP/DR, Capacity management & change management for the organization. Performance tuning & troubleshooting complex problems
  • Architect, plan the data center migration & infrastructure related services. Able to lead the projects to completion
  • Reviewed storage systems capabilities, workflow & scheduling limitations to determine if requested system or existing program change is possible within existing infrastructure and plan with a technical team in deploying cutting edge technologies and processes to deliver mission critical infrastructure services with strong customer orientation
  • Analyze user requirements, procedures and problems to automate processing and to improve existing storage & computer systems and plan in deploying cutting edge technologies and processes to deliver mission critical infrastructure services
67

SVP Manager Infrastructure & Operations Resume Examples & Samples

  • Delivers best practice technology solutions and a superior experience to our internal and external clients
  • Introduces innovative infrastructure and operational capabilities and processes
  • Aligns Technology with business priorities and maintains a strong business/technology partnership
  • Increases uptime and reduces the cost of running Infrastructure and Operations
  • Differentiates MB Financial in the market through best in class Infrastructure and Operations
  • Focuses on elite customer service, efficient operations, and controlled risk
  • Provides strong leadership during outages
  • Implements best practice RCA practices
  • Complies with all applicable federal and state regulations
  • 13
68

Director, Infrastructure & Operations Service Resume Examples & Samples

  • LEADERSHIP REQUIREMENT: Do you have experience in achieving operational results? If so, provide examples of ways you have exercised leadership to deliver significant results. Explain how you established goals, assessed outcomes, and improved products and services. Indicate how you identified and met customers' requirements and addressed the needs of stakeholders. Include examples of complex problems you solved or difficult obstacles that you overcame as a leader. Your description should include (1) the size and complexity of organizations you have led, (2) the scope of programs you have managed, and (3) the impact of your results on customers
  • LEADERSHIP REQUIREMENT: Do you have experience leading people? If yes, describe the size of the organization and number and types of positions you have managed. Discuss ways that you have established and maintained positive work environments and prevented or eliminated discrimination or harassment. Describe ways that you have mentored and developed employees and built individual and team performance. Discuss how you have established and led teams to deliver products and services. Include in your description experience in leading others in a matrix environment across organizations
  • TECHNICAL REQUIREMENT: Demonstrated experience in leading, managing and maintaining a large, complex operational Enterprise IT environment including all aspects of infrastructure service delivery such as National Airspace networks, mission support data centers, client and other services
  • TECHNICAL REQUIREMENT: Experience in ensuring IT systems support appropriate availability, scalability, and performance
  • TECHNICAL REQUIREMENT: Demonstrated experience managing service transition processes and methodologies; such as change, configuration and release management to ensure a stable operating environment
  • TECHNICAL REQUIREMENT: Ability to instill an orientation towards continual improvement of internal infrastructure operations with a focus on service, efficiency and cost
69

Infrastructure Operations Manager Resume Examples & Samples

  • Manage Executive Support Team consisting of 6 FTEs, Video Team consisting of 1 FTE & 3 contractors, and Design Support Team consisting of 2 FTEs. (Role accountabilities include making decisions, being informed, providing consultation, and executing actions.)
  • Participate in the management of the Corporate Desktop & Exec Support budget; ensure tracking and team compliance. (Role accountabilities include providing consultation and executing actions.)
  • Form and maintain partnerships with client groups, manage expectations, and handle escalations. (Role accountabilities include making decisions, being informed, providing consultation, and executing actions.)
  • Ensure support team provides exceptional customer service and delights our customers with their IT needs and requirements. (Role accountabilities include making decisions, being informed, providing consultation, and executing actions.)
  • Increase reliance on video technology through support of the video transformation initiative. (Role accountabilities include making decisions, being informed, providing consultation, and executing actions.)
  • Develop and enhance team processes to increase productivity and client satisfaction. (Role accountabilities include making decisions and executing actions.)
  • Manage rollouts of new technology to B4+ Executives and Assistants. (Role accountabilities include providing consultation and executing actions.)
  • Minimum of 5 years' experience in a large corporate environment supporting, managing, and coaching a Team
  • Minimum 5 years' experience providing support and interacting with end-users - specifically executives and executive assistants
  • Superb leadership and customer service skills
  • Exceptional problem management skills with ability to coordinate, facilitate, and drive resolution
  • IT Background with working knowledge of network, security, and end-user computing devices
  • Experience partnering with external vendors
  • Degree and technical certifications are recommended
  • Highly motivated individual who is organizationally savvy and possesses executive presence
  • Ability to work under pressure and make quick decisions
70

IT Infrastructure Operations Engineer Resume Examples & Samples

  • 4+ years of experience with IT network administration and managing and troubleshooting Cisco and Juniper routers, switches, and security devices
  • Experience with developing and enhancing IT troubleshooting processes
  • Experience with Visio and maintaining and developing network maps using automated and manual tools
  • Experience with DoD IT security requirements, including STIGs and SRGs, and implementing security controls implementation
  • Knowledge of networking STIG scanning tools
  • Ability to develop and refine standard operating procedures
  • Ability to travel locally between client facilities in Northern Virginia
  • Active DoDI 8570 Security Certification and in good standing, including Security+, CCNA
  • Security, or CISSP prior to start date
  • Experience with Solarwinds in a formal training environment
  • Experience with Splunk, Microsoft SCCM, and Microsoft Operations Manager
  • Experience with using BMC Remedy for ticket queue maintenance and ticket tracking
  • BA or BS degree in Information Systems or EE
  • Active industry certification related to networking engineering or network operations, including Network+ or CCNA Certification
  • Certification or formal training in Windows 2012 Operating System
  • Certification or formal training in Red Hat Enterprise Linux
71

Infrastructure Operations Engineer Resume Examples & Samples

  • Ability to write clear and detailed documentation of technological solutions with attention to detail
  • Strong knowledge of TCP/IP network fundamentals
  • Must be a US Citizen or US Resident Alien
  • Experience with configuration management tools like CFengine, Redhat, Apache, Tomcat, LDAP
  • Hands on experience with large autonomous Linux installations
  • Demonstrated the ability to help develop and implement governance and security processes (i.e. Sarbanes-Oxley, SAS70, PCI, etc.)
  • Experience with SAN/NAS storage subsystems is preferred
72

Senior Infrastructure Operations Engineer Resume Examples & Samples

  • The Senior Infrastructure Operations Engineer will be responsible for the oversight and management of Salesforce's client facing applications, servers, and network 24x7
  • You will be a member of an existing team dedicated to solving difficult challenges and providing high level support at Salesforce
  • You will recommend and implement changes to the production environment that improve the stability and performance and security of a large scale Linux computing platform
  • Excellent technical and people skills are an absolute necessity
  • 5-7 years experience working with Linux (RedHat, Apache, LDAP, Java Applications)
  • Extremely sound knowledge TCP/IP network fundamentals
  • Experience with configuration management tools such as CFengine, Puppet, or Chef
  • Ability to develop complex scripts using at least two common system administration scripting languages preferably shell and Perl
  • Hands on experience with large autonomous Linux installations a plus
  • Ability to perform performance and kernel tuning as well as deep troubleshooting and root cause analysis
  • Experience with engineering tools such as bug tracking and source code control systems
  • Ability to help develop and implement governance and security processes (i.e. Sarbanes-Oxley, SAS70, PCI, etc.)
  • Detail oriented and careful
  • Experience with hardware load balancers
  • Experience with NFS storage subsystems
  • Experience with Advanced Routing Protocols (BGP, OSPF)
  • Experience working with and deploying complex networks that make use of multiple VLANS and routing
73

IT Infrastructure Operations Engineer Resume Examples & Samples

  • Experience with DoD IT security requirements, including STIGs and SRGs and implementing security controls implementation
  • Active DoD 8570 Security Certification, including Security+, CCNA, and CISSP
  • Experience with SolarWinds in a formal training environment
  • Active Industry Certification related to networking engineering or network operations, including Network+ or CCNA Certification
74

VP, Infrastructure & Operations Resume Examples & Samples

  • Lead efforts to improve our overall infrastructure, operations, and service desk capabilities. This includes assessing current state organization and capabilities and providing an action plan to meet business and IT related objectives for the future
  • Executive oversight of all IT infrastructure and operations staff, including management of all third party outsource partners. We believe in hiring great people and partners, who hire great people and then let them do their jobs
  • Define architecture guidelines that are integrated into the design, engineering, implementation and operations of all of our company’s technical projects and operations
  • Manage and oversee the company’s infrastructure and operations. This includes our corporate offices as well as our 120 retail shopping center locations across the US
  • Provide guidance on a number of complex IT initiatives including delivery of building automation, security and parking systems, public wi-fi, digital signage and other ioT solutions as developed to support our mission of delivering best-in-class retail shopping experiences to our customers and delivering alternative revenues to our company
  • Prepares, monitors, and controls the annual infrastructure and operations capital and operating budgets to ensure expenditure is in line with the business plan
  • Establishes and provides ongoing metrics and reporting to ensure department’s performance and business goals are met and continuously improved
75

VP IT Infrastructure & Operations Resume Examples & Samples

  • 15+ years of increasingly responsible IT Infrastructure Management experience
  • Successful candidate will have experience managing and implementing Cloud architectures in a DevOps/Agile methodology
  • 10+ years of hands-on experience managing or overseeing the management of mid to large-scale information technology projects, including complex cross-functional and cross-organizational projects
  • Track record of attracting and developing a strong and diverse leadership team and IT organization
  • Experience managing and planning a complex multi-million dollar operating budget
  • Experience leading a complex technology staff and external resource management and planning
  • Experience developing and implementing strategic plans
  • Experience recommending new technology and processes that will improve customer service, reduce costs and/or provide a competitive advantage
76

Engineering Infrastructure Operations Manager Resume Examples & Samples

  • Manage a team of engineers and the day to day operations of the various support services delivered by that team
  • Develops and reports on key service process metrics, indicators and improvements enabling data driven decision making
  • Design and support security focused solutions to include capacity planning, systems configuration and tuning, monitoring, backups, hardware and software installations and support
  • Drives process improvements and ensures that process and procedure changes are documented and communicated
  • Responsible for driving continuous process improvements via the Service Desk
  • A passion for improving processes and commitment to customer satisfaction
  • Understanding of software project management methodologies, including Agile
  • Broad software and hardware technical experience in the areas of Network ( Cisco switches/routers), Storage (NetApp), Virtualization (VMware), UNIX , Windows, Macintosh, Various flavors of Linux (Suse, Redhat, Ubuntu), Configuration Management and Automation (Ansible, Puppet, Chef, Stacki) , Mainframe/AIX, and Engineering tools such as Github Enterprise, Jenkins, JIRA etc
  • 10+ years of infrastructure and operations management experience
  • 8+ years in a project/process management role in an enterprise environment
  • Hands on experience supporting network, servers, storage, virtualization, database in an enterprise environment
  • Programming skills
  • Our total compensation approach includes a competitive base salary, 401(k), strong work/family programs, and medical, dental and disability coverage
77

Infrastructure Operations Specialist Resume Examples & Samples

  • Monitors and supports multiple technology domains/platforms through the use of monitoring tools and applications
  • Identifies, diagnoses and resolves system alerts and time sensitive events that could impact system availability leveraging an escalation path when appropriate
  • Addresses work requests in accordance with established service level commitments
  • Adjusts workloads of the operating environment to provide optimum resources to applications, system jobs and testing
  • Responds to system failures and works with support or vendor teams to minimize business impact
  • Writes and maintains documentation for the IOPS organization
  • Trains and mentors staff and IT project teams providing guidance and consultation as required
  • Administers systems by actively managing patching, routine maintenance and backups to include the scheduling and execution of related tasks
  • Participates in all meetings related to change, incident or problem management
  • Identifies performance issues and trends impacting system availability or expected behavior and work to incorporate them into the problem management process
  • Identifies opportunities for improvement and participate in projects to enhance the operation
  • Undergraduate degree in a related field or the equivalent combination of training and experience
  • Three years general business experience, including one year LAN Administrator or Tier II experience in technical specialty
  • Good analysis and problem solving skills
  • Working knowledge of the following practices and concepts: Service level agreements, technical standards and deliverables, event triage and troubleshooting techniques, log files, network protocols
  • Working knowledge of multiple IT platforms: AS/400, IBM mainframe, distributed systems, OS/390
  • Working knowledge of current versions of the following products: Microsoft Office Suite, Visio
78

Infrastructure Operations Specialist Resume Examples & Samples

  • Provides senior level Tier 2 Unix services, including troubleshooting, diagnosing, and resolving complex hardware and/or software issues and outages elevated from the Support Center and Technical Services groups. Maintains and troubleshoots hardware and/or software systems (e.g., applications, proxy servers, and fire walls) on multiple platforms
  • Writes documentation, including policies and procedures. Creates graphics, including IT problem notification flows. Administers the Tier 2 documentation repository. Adds, updates, and closes records in the IT Problem Management and Change Management databases. Reviews related records to identify requests that may have an impact on systems
  • Answers the Tier 2 hot line and resolves complex issues. Reviews shift logs and turnover reports
  • Advanced knowledge of current versions of the following products: Lotus Notes, Microsoft Office Suite, Netview, Tivoli Product Suite, Visio, Patrol
79

Senior Specialist Infrastructure Operations Analyst Resume Examples & Samples

  • Install/configure/upgrade DB2 and related software products. This includes middleware products that may have both mainframe and distributed components
  • Troubleshoot DB2 subsystem problems
  • Customize software to meet user needs
  • Initiate and participate in Proofs of Concept for new technologies
  • Participate in Disaster Recovery exercises
  • Weekend upgrades and support
  • Strong Mainframe Systems Programming background, including SMPE, Data Sharing, and understanding of implementing the several phases of the DB2 version migrations
  • Strong working knowledge of DB2
  • Experience working with vendors to resolve software issues
  • LUW skills and familiarity with DB2 Connect
  • Experience with Performance/Monitoring products and performance tuning
  • DBA skills and Knowledge of IMS are huge pluses
80

Infrastructure Operations Resume Examples & Samples

  • Deal with several phases of Data Center Infrastructure Including Data Protection, Data Life Cycle Management, and Data Center Management
  • Will have duties within the Netbackup environment, datacenter storage technologies and data center planning and documentation
  • Computer Storage technologies
  • Data protection
  • Disaster recovery and/or data center management
81

Critical Infrastructure Operations Domain Named Service Administrator Resume Examples & Samples

  • Must be able to manage mission critical environments for a major global financial services organization and strive for continual improvement across the environment
  • Required to escalate to vendors and provide root cause analysis and incident reports. Provide timely resolution to break/fix issues
  • Minimum of 5+ years of hands on operational experience managing DNS in a complex, global, mission critical production environment
  • 3+ years experience on BIND 9.x and/or BlueCat
  • 3+ years experience on ISC DHCP and/or BlueCat
  • An understanding of Microsoft Active Directory Dynamic DNS
  • Thorough understanding and extensive hands-on experience in a combined delegated and forwarded DNS hierarchy utilizing stealth masters and caching servers
  • Highly developed skill set to troubleshoot DNS resolution and configuration issues using lookup tools and logs
  • Experience on BlueCat DNS-DHCP appliances preferred
  • Proven experience in managing large scale enterprise network topologies including LAN/WAN and security
  • Ability to develop strong client relationships and partner with technology engineering teams
82

Manager, Infrastructure Operations Resume Examples & Samples

  • Be a delivery oriented self-starter with spped
  • Be highly organized and detail-oriented
  • Have demonstrated ability to make sound business judgments
  • Be able to work effectively across organizational boundaries
  • Drive operational efficiency
  • Bachelor's degree in business, operations or supply chain management
  • 8-10 years of experience in program management or operations management
  • Prior experience in commodity management, vendor management, sourcing or procurement
  • Planned and delivered cross-functional programs
  • Driven continuous improvement in processes
  • Proven ability to influence at all levels of an organization
83

Regional Infrastructure Operations Manager Resume Examples & Samples

  • Hiring, managing, and developing the operations management team including compute operations managers, engineering operations managers, logistics operations managers, and security operations managers
  • Attainment of organizational performance goals and objectives relating to safety, security, availability, scaling, and efficiency
  • Vendor management of colocation datacenter services providers to meet or exceed contracted performance SLA’s
  • 10+ years of relevant experience managing datacenter operations, facility engineering operations, information technology critical environment facilities, datacenter build-outs and scaling, or similar
  • Demonstrated track record in delivering complex projects
  • Proven track record and experience with standards used in Datacenters
84

Infrastructure Operations Associate Analyst Resume Examples & Samples

  • Deployment Planning and Execution
  • Infrastructure
  • Program/Project Management
  • Relationship Management and Service
  • Systems Support
  • Vendor and Contract Management
  • 3+ years' experience supporting technology solutions in a large scale, distributed environment preferred
  • ITIL and/or CMMI experience preferred
85

Director, Infrastructure & Operations Resume Examples & Samples

  • 10+ years successfully leading global IT operations, implementing and maintaining large-scale, high availability information technology systems across multiple hardware and software platforms in a mid-size company environment
  • 5+ years successful leadership of an infrastructure and operations organization consisting of multiple teams
  • Demonstrated success in aligning IT operations with business unit expectations and needs
  • Proven experience in IT infrastructure strategic planning and development, project management, and policy development and implementation
  • Thorough understanding of infrastructure design, development and support processes, including experience managing external vendor suppliers and strategic partners
  • Experience managing a wide variety of technology vendors and outsourcing arrangements
  • Experience and demonstrated success in management of multiple data centers and all phases of systems operations, deployment services and distributed technology operations
  • In depth knowledge of networking, telecommunications, server administration, database administration, middleware, messaging, security and disaster recovery, technology life cycles
  • Ability to drive continuous organizational improvement
  • Ability to bring an understanding of systems management practices (i.e. practices.)
  • Ability to lead a business focused, time sensitive, innovative, and cost-effective technology organization
  • Exceptional interpersonal skills and an ability to communicate appropriately at all levels of the organization are required. This individual will bring a strong team orientation
  • Ability to lead a strong team of IT Infrastructure and Operations managers and technical personnel and will be effective hiring, training, retaining and developing staff
  • Lead his/her IT organization to be collaborative partners capable of working throughout the IT and business organization with a high sense of urgency and a focus on results
  • Strategic thinking and development of the infrastructure roadmap to leverage newer technologies for building a robust and reliable infrastructure architecture to support business needs and applications (internal and customer facing) at an optimal cost
  • This position requires extensive knowledge and experience running an Infrastructure organization that is made up of teams that provide the following technical services: wide area and local area network, telecommunications, messaging systems, data center operations, database applications, storage management, disaster recovery, and IT security
  • Design and implement robust production processes, standards and procedures for data center services based on ITIL standards and delivery teams and drive process improvements
  • Develop business cases for IT spending. Budget preparation and cost control; manage capital and operating budgets to agreed targets
  • Establish and maintain IT performance management reporting; develop and implement policies and procedures
  • Deliver high quality 24-hour support and operations to meet or exceed service level agreements
  • Assess the reliability and performance of data center services; initiating preventative and corrective actions as required
  • Manage the availability, capacity, performance and configuration; develop short and long term capacity plan. Ensure the effective utilization and operation of hardware and software resources, communications and facilities and recommend capacity upgrades as required
  • Leverage resources and processes to optimize costs, maximize technical knowledge and take advantage of operational best practices
  • Provide strategic and tactical direction to the Infrastructure and Operations organization
  • Manage supplier relationships and supplier agreements related to Infrastructure and Operations
  • Produce effective reporting on Infrastructure and Operations metrics and activities to the appropriate stakeholders on a regular basis
  • Develop annual operating plan and budget, and monthly forecast updates
86

Senior Director of Global Infrastructure & Operations Resume Examples & Samples

  • Excellent interpersonal skills, with the ability to communicate and interact with all levels of the organization. This person should have the ability to translate technical data and concepts and communicate them to non-technical management personnel
  • An extremely bright executive with a solid understanding (and passion!) for technology and its capabilities to achieve business success
  • An individual who is flexible and resilient with the ability to manage both risk and budget controls. This individual must have a high level of tolerance for handling pressure and working in a very rigorous management culture
  • Being detail-oriented yet able to see the strategic big picture. This person should have the ability to be challenged at the lowest level of detail while also being able to envision and talk about the strategic direction of the company
87

Senior Manager, Infrastructure Operations Resume Examples & Samples

  • Be a strong contributor to the Infrastructure operations management team - develop short term tactical plans to address issues and problems, as well as collaborate on long term visions and roadmaps
  • Manage a local team of Engineers from a variety of Infrastructure Operations teams (Systems, Network, NOC)
  • Be familiar with various Operating Systems (Unix variants, Windows Server, VMWare)
  • Budget oversight and recommendations around technology
  • Demonstrate enterprise compliance to standards with objectively using metrics
  • Ensure enterprise changes are tracked and controlled Document standards, best practices and policies
  • This position requires someone who is smart, learns quickly, hardworking and thrives in a fast paced team environment
  • Requires a Bachelor's degree(or equivalent experience) and 6+ years combined experience within technical support, systems administration, systems engineering and security administration
  • Have managed a team of individual contributors
  • Must have effective oral and written communications skills and the ability to work successfully with others
  • Management tasks such as; goal setting, performance management, coaching, mentoring of team members, job task analysis, metric based reporting on work streams
  • Must possess hands-on experience with later Linux/VMWare/Windows platform hardware and software
  • Ability to quickly diagnose problems as assign the right resources to solve the Incident
  • Manage shift schedules and provide ongoing feedback as part of the Infrastructure Management team
  • 4+ years of enterprise scale Red Hat Enterprise Linux (or CentOS) operational expertise OR Microsoft Windows Server, OR VMWare, OR Networking (Cisco, Juniper), with increasing responsibility and technical acumen
  • 1+ years Shell &/OR Python scripting
  • Knowledge of core services and the http://force.com platform
  • Understanding of OS patching tools (Katello, SCOMM, Spacewalk)
  • Experience with monitoring tools (Zabbix, Splunk, Nagios, etc)
  • Experience creating resource reports to highlight team wins, challenges and upcoming tasks
88

Senior Infrastructure Operations Engineer Resume Examples & Samples

  • Be familiar with *NIX operations running on virtual infrastructure
  • Creation of Service Design Packages (SDP's)
  • Subject Matter Expert (SME) for multiple technology stacks
  • Make use of command scripting and scheduling to reduce errors
  • Requires a Bachelor's degree(or equivalent experience) and 5+ years combined experience within technical support, systems administration, systems engineering and security administration
  • Red Hat Certified Systems Engineer (RHCE) or equivalent certification
  • Must have practical experience with network, systems and storage management implementation, troubleshooting, change management and root cause analysis
  • Ability to build a server from bare metal to functional based on business requirements
  • 4+ years of enterprise scale Red Hat Enterprise Linux (or CentOS) operational expertise, with increasing responsibility and technical acumen
  • 4 years of VMWare operational expertise
  • Experience with mission critical systems management in a large global organization
  • Understanding of Centrify management suite
  • Understanding of Red Hat Satellite/Spacewalk/Katello
  • Experience as part of an on-call rotation
89

Infrastructure Operations Engineer Resume Examples & Samples

  • Be a strong contributor to the UNIX IT operations team - develop short term tactical plans to address issues and problems
  • Help resolve complex IT issues
  • Maintain systems patch levels proactively
  • Respond to and remediate systems incidents
  • Configure systems and tools to automate manual tasks through scripting and scheduling
  • Ensure enterprise changes are tracked and controlled Document standards, best practices and policies for Linux/Solaris server platforms
  • Field escalated support requests from groups including: Network Engineering, Systems Engineering, Infrastructure Operations, IT NOC, Desktop Support, Techforce, Information Security, Data Warehouse, Application Support, Tech Operations and other
  • Requires a Bachelor's degree(or equivalent experience) and 3+ years combined experience within technical support, systems administration, systems engineering and security administration
  • Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required
  • Must possess hands-on experience with later Linux/VMWare platform hardware and software
  • Ability to quickly diagnose problems in the Linux OS based on common tools (log files, application errors)
  • 3-5 years of enterprise scale Red Hat Enterprise Linux operational expertise, with increasing responsibility and technical acumen
  • 3 years of VMWare operational expertise
  • Shell &/OR Python scripting
  • Knowledge of could services and the http://force.com platform
  • Understanding of Apache web services
  • Understanding of Red Hat Satellite
90

Infrastructure Operations Manager, Global IT Resume Examples & Samples

  • Lead global, strategic technology initiatives to build and maintain key elements of Pandora’s enterprise infrastructure
  • Responsible for the global implementation of the designed infrastructure and network strategy
  • Lead the daily operation of Pandora’s IT infrastructure, network and end-user computing services
  • Collaborate with our Vendor Management team to govern the performance of the Service provider and other third party vendors to ensure that the IT platform performs in accordance to business needs and demands
  • Monitor and review service levels and performance KPI’s for I/O service delivery
  • Design and implement transition processes and activities together with the project management office (PMO)
  • Establish and maintain strong, strategic partnerships with outsourcing vendors and service suppliers
  • Identify and implement proactive maintenance and support activities to ensure a high performing IT infrastructure
  • Analyze technology trends and develop infrastructure strategy, architecture (in coordination with internal EA and outsourcing service provider), and delivery processes designed for agility and cost effectiveness
  • Ensure adequate implementation of defined IO global standards and procedures
  • Ensure compliance to Pandora’s security procedures and disaster recovery plan
  • Lead a team of domain architects and technical service managers
  • Extensive knowledge of data center operations, telecommunications, network engineering, data center applications, client/server computing, and production operations support
  • Experience in related IT disciplines such as data processing, hardware platforms, enterprise software applications, database administration and outsourced systems
  • Strong leadership and management abilities in a global context (experience with management of off-site teams is preferred)
  • Ability to translate strategic plans into specific objectives, and to create and execute project plans to achieve objectives
  • A deep understanding of the interdependent relationship between infrastructure, information security and the applications/services they enable as well as the criticality of maintaining strong connections between the respective teams within IT
  • Flexibility to adapt to rapidly changing conditions and priorities, and to redirect managers and teams toward new objectives
  • Functional understanding of project management principles and their application to Infrastructure projects and teams. Formal project management expertise preferred
  • Strong support process understanding and experience (ITIL v3)
  • Several years of leadership experience managing and/or directing IT operational teams preferred
  • Experience from a global enterprise is preferred
  • Demonstrated a clear ability to get the job done
  • A structured, thorough, methodical and analytic approach
  • Ability to see the "big picture"
  • Great people management skills
  • Presentation skills on executive level, both verbal and written
  • The capacity to cooperate across functions and the ability to work in teams
  • Reliable and able to build confidence both internally in Global IT as well as externally
91

Critical Infrastructure Operations Resume Examples & Samples

  • Must bring thought leadership to a high performing team
  • Perform proactive duties, including patch management and software upgrades
  • Minimum of 3 years hands on technical experience with Keon / Boks, Powerbroker, LDAP and eTrust or related UNIX security products in a large global enterprise environment
  • Minimum 12 years experience / proficiency as a UNIX systems administrator in a large global enterprise environment
  • Extensive experience of Red Hat Enterprise Linux and at least one other UNIX operating system, Shell scripts and Open SSH
  • Understanding of security best practices for multi-tiered operating systems
  • Strong interpersonal / written and oral communication skills – ability to foster / maintain relationships with other technical teams and management
  • Understanding of backup process, system monitoring, performance tuning, disaster recovery, and scripting for Solaris and Linux based operating systems
  • Knowledge of Microsoft Office Suite of tools is a plus
92

Infrastructure Operations Manager Resume Examples & Samples

  • Contribute to the efforts in establish the strategic direction of the information systems and lead in executing the strategy
  • Employ industry process to evaluate the needs and requirements of various departmental stakeholders and deploy strategies and technology necessary to meet identified goals
  • Plan, direct and coordinate activities of a multi-functional team including the development of individual team members, reporting on progress for various initiatives and maintain the respective service level
  • Support system testing and seamless integration of roadside tolling software upgrades to ensure the installation meets the needs of the Department
  • Communicate server and storage needs with the management for identifying capital improvements, routine maintenance and renewal/replacement of existing devices and systems
  • Advance knowledge of Windows operating system, Solaris, and Linux
  • Advance knowledge of SAN, NAS, virtualization and backup systems
  • Knowledge of support\maintenance development process including budgeting, funding, and demand forecasting
  • Contribute to business planning, development and implementation
  • Knowledge of vendor
93

IT Infrastructure Operations Specialist Resume Examples & Samples

  • Diagnosis and resolution of HW/servers/network/voice technology related issues,
  • Liaise with third-level support groups when an additional support, advice or escalation is required,
  • Contribute to recovery of IT infrastructure during Major Incidents,
  • Manage and perform allocated tasks, projects, initiatives, check progress, report results to peers and higher management,
  • Close cooperation with Corporate Real Estate Services and IT management on initiatives and maintenance works impacting CoE offices in Poland,
  • Proven in-depth knowledge of IT infrastructure – network topology and HW, servers administration, IP PBX telephony system, assembling process of IT HW, print environment
  • Attention to details, understanding of importance and impact of conducted IT infrastructure changes, strong situational analysis and decision making abilities
  • Excellent verbal and written communication skills, fluent written and spoken English
  • Master degree or equivalent work experience,
  • Patience and creativity, conflict management skills,
  • Ability to work in a heavily multitasking environment, frequently under pressure, on time shifts and office locations changing every week,
  • Experience in cooperation within multi-site organization,
  • Strong teamwork and communication/information sharing,
94

Senior Infrastructure Operations Specialist Resume Examples & Samples

  • Coordinates the effective deployment of network service change requests throughout the various Information Technology groups, Service Providers, and Business Stakeholders
  • Validates the information contained in network services change requests and ensures that impact analysis and risk assessments are completed prior to the work being started. This includes the communications across technical teams to properly assess the risk and impact
  • Approves or Rejects network service change requests that appropriately protect our network infrastructure and business services from unintentional service interruptions
  • Serves as a member of the Change Advisory Board (CAB) to perform peer authorization of changes, and assist in guiding changes within the Change Management teams
  • Participates in programs aimed at gaining efficiencies within the change process by conceptualizing, streaming or developing new processes that improve the performance of services delivery to our business customers and DTSS network consumers
  • Monitors supplier performance against current processes and SLAs, then takes the appropriate corrective action with supplier when service levels are not met
  • Facilitates the relationship between Supplier and Business Units for data network services
  • Facilitates requirement updates from the BUs and collaborate with the internal IT technical teams and service providers to execute changes correctly as prescribed
  • Review incidents and reconcile response time to ensure SLA compliance
  • Generates reports to provide awareness of details concerning network change activity quality issues
  • Measures SLA compliance and escalate non-compliance as necessary to suppliers and service providers
  • Facilitates escalations from BUs and assist in troubleshooting or directing to the appropriate party
  • Prepares and transmit status reports to Senior Level Management
  • Assists in the completion of Audits
  • 7+ years’ experience in network communications design, installation and maintenance
  • 5+ years of professional experience in a computer-related department on the specific architecture to be supported
  • 5+ years’ experience managing projects of increasing size and complexity
  • 5+ year’s leadership experience (manager/supervisor experience preferred)
  • Demonstrated ability to communicate effectively at a variety of levels and to communicate the technical and procedural details of requests to both technical and non-technical personnel
  • Demonstrated ability to work with a wide array of technical and managerial personnel to solve complex problems as they are presented
  • Reviews and approve Root Cause Analyses created by the MNS provider regarding outages/downtime as a result of network failures and changes
  • Facilitates adherence to Disney defined IT policies and procedures
  • Thorough knowledge of current principals, practices, protocols of multiple network platforms
  • Ability to handle constantly changing environment and industry
  • Ability to communicate with Sr. level management
  • Ability to communicate ideas and present information to staff, customers, and vendors
  • Ability to establish working relationships with team members, customers, management and vendors in a large fast-paced environment
  • Knowledge/experience in network communications operations and maintenance with demonstrated knowledge of networking and routing protocols
  • 5+ year’s leadership experience (team lead, project manager, etc)
  • ITIL V3 and advanced certification is a plus
  • Required Interpersonal Skills
  • Bachelor’s Degree in Computer Science or related field or eight years of equivalent operational and project management experience
  • Basic Network Certifications like CCNA, or CCDA, or JNCIA, or CompTIA Network
95

Principal Infrastructure Operations Analyst Resume Examples & Samples

  • Minimum of 8 years’ experience z/OS Systems Programming with emphasis in z/OS Mainframe Performance Tuning topics
  • Knowledge and experience with WLM, SAS, MXG/MICS
  • Knowledge of System metrics from SMF/RMF e.g. CPU, Memory, I/O, Coupling Facility, etc
  • Experience in using vendor real-time performance tools, such as SYSVIEW, RMF III
  • Experience and Analysis of Batch Initiator structures
  • Experience and knowledge of Coupling Facility performance considerations
  • Experience with Mainframe Performance configuration topics e.g. weights, logical engines, capping
96

Director, Infrastructure Operations Resume Examples & Samples

  • Degree required; BS/BA in Computer Science, Engineering, or related field
  • A minimum of eight (8) years of experience, providing management for technology functions, with at least five (5) years of experience managing multiple, medium-to-large-sized and cross-functional teams is preferred
  • Extensive knowledge of technology infrastructure components, along with implementation and support activities driven both centrally and through a distributed workforce. Knowledge of ITIL practices is also desired
  • Comprehensive knowledge of information technology with extensive knowledge of technology environments, including telecommunications, networks, compute, application integration and cybersecurity
  • Experience establishing and defining comprehensive technology strategies and roadmaps that meet the strategic and operational objectives of the business
  • Some relocation assistance may be available for this position
97

Critical Infrastructure Operations DNS Administrator Resume Examples & Samples

  • Must be able to manage mission critical environments for major global financial services organization
  • Assertively drive improvement through the environment and across the organization
  • Minimum of 3 years hands on technical experience with Keon / Boks, LDAP and eTrust in a large global enterprise environment
  • Minimum 5 years of experience / proficiency as a Unix/Linux systems administrator in a large global enterprise environment
  • Extensive experience of RHEL and at least one other Unix operating system, Shell scripts and Open SSH
  • Familiarity with industry standard monitoring tools (Netcool and Tivoli, etc)
  • Good understanding of industry standard hardware platforms (Sun, IBM, HP)
  • Structured approach to problem solving in a dynamic, mission critical environment of a large global organization
  • Good team player skills, self-starter and high attention to detail with ability to multitask
  • Understanding of backup process, system monitoring, performance tuning, disaster recovery, and scripting for Solaris and Linux based OS
  • Knowledge of MS Suite a plus
98

Senior Specialist Infrastructure Operations Analyst Resume Examples & Samples

  • The candidate will be responsible for supporting the IBM Mainframe system including z/OS operating system and related software and subsystems
  • He / she will also be responsible for supporting third party vendor software utilities and packages
  • Candidate must be highly proficient with all aspects of the z/OS operating system as well as administration and support of SMPE, TSO, VSAM file management and JCL
  • Candidate must have strong written and oral communication skills and will often be a direct liaison with other IS development and infrastructure teams
99

Senior Specialist Infrastructure Operations Analyst Resume Examples & Samples

  • Bachelor's degree in computer science or a related discipline, or equivalent work experience required, Advanced degree preferred
  • 8 - 10 years of related infrastructure experience required,
  • Proficiency with all aspects of the z/OS operating system as well as administration and support of SMPE, TSO, VSAM file management and JCL
  • Strong written and oral communication skills and will often be a direct liaison with other IS development and infrastructure teams
  • Assembler language programming is a plus
  • Z/OS Internals is a plus
100

Director of Infrastructure & Operations Resume Examples & Samples

  • I-Series and Storage Engineering is responsible for the planning, design, implementation, and proper function of all Hibbett’s large systems computing platforms. This includes Hibbett’s AS400, as well as Hibbett’s data storage systems for all mid-range server-based systems housed inside Hibbett’s data centers, distribution centers, stores and corporate offices. This group provides other IT organizations with technical support for all utilities and systems software running on Hibbett’s computing platforms
  • The Mid-Range Server and PC Engineering group is responsible for the planning, design, implementation, and proper function of all Hibbett’s mid-range systems computing platforms. This group also provides engineering services for workstation systems utilized by Hibbett’s Customer Support Center, distribution centers and store personnel
  • Communication Services provides planning, design, implementation, and operation services for the local area and wide area networking systems that supply Hibbett’s corporate needs for data and voice communications and well as all connectivity to third parties and the internet
  • Help Desk Services and Support group is responsible for day to day support of all Hibbett operations across store, distribution centers and corporate locations, providing first call resolution and restoration of service. This team also plays a significant role in all corporate rollout projects, performing planning, implementation execution and support follow-up
  • Computer Operations, Business Continuity and Disaster Recovery planning, implementation, execution and support services. IT Operations executes ITIL best practices in support of Hibbett solutions managing daily, weekly, monthly, annual and adhoc production systems. Additionally, they support all other platforms and refresh of test environments
  • Responsible for the primary data center, back-up data center and disaster recovery plan, including implementation, execution and support
  • Responsible for infrastructure and operations of all computer systems which include communications, hardware, and platform software, including installation, upgrades and support
  • Directs the design, specification, configuration, installation, and maintenance of network hardware, software, and telecommunications services such as servers, routers, switches, modems, cabling and Internet service providers
  • Principal infrastructure architect, overseeing the planning, design and capacity planning of network topology; Routing; IP addressing; Name resolution such DNS; Virtual private networks; Remote access; Telephony solutions
  • Directs the design, specification, configuration, installation, maintenance and support of all platform hardware, software, and storage solutions and services for all data centers, distribution centers, stores and corporate offices to include all endpoint devices and peripherals
  • Develops and implements policies and procedures related to data center and all network hardware and software acquisition, use, support, security, and backup
  • Ensures network compliance with company and other applicable policies and procedures, including patching of systems and maintenance of hardware life-cycle
  • Establishes and maintains network users, user environment, directories, and security
  • Directs the team that responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs
  • Develops and communicates standards for use, operations, and security of network, personal computers, and data
  • Communicates with other departments to report and resolve software, hardware, and operations problems
  • Consults and works closely with department managers to develop system solutions consistent with organizational objectives
  • Consults and works closely with IT Security team to develop system solutions consistent with organizational objectives
  • Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures, and informing management and/or appropriate officials of potential fraud risk
  • Negotiates contracts with and coordinates activities of hardware, software, telecommunications, support, and training vendors
  • Researches and evaluates new technologies
  • Provide strategic vision for the team, business solution areas and IT Projects
  • Partner with IT PMO, IT Steering Committee and business leaders to set priorities
  • Manage overall IT Solution Portfolio
  • Negotiate vendor contracts
  • Responsible for business relationships
  • Responsible for vendor relationships
  • After business hours on-call availability is required
  • Position may include other duties as determined by the CIO
  • This position is responsible for the management of the Infrastructure Engineers, Operations Analysts, Help Desk Technicians and Project Managers
  • Manage four to six Managers (Infrastructure Managers, associate team members, overall team size is 20+)
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
  • 6+ years in management capacity, including experience leading employees and contractors
  • Relevant experience in an IT leadership role
  • Possess knowledge and expertise in technical architecture and design
  • Strong leadership, interpersonal, communication and management skills with the ability to work under firm deadlines and within a rapidly changing environment
  • Strong verbal and written communication skills with an ability to adapt communications to different audiences
  • Demonstrated ability to support multiple concurrent projects and responsibilities
  • Ability to balance delivery speed with high quality solution deliverables
  • Ability to leverage and effectively operate in a matrix environment
  • Excellent organizational and delegation skills
  • Bachelor Degree in Computer Science or Computer Information Systems or equivalent
  • 8+ years of experience leading the technical delivery of technology solutions
101

Senior Infrastructure Operations Analyst Resume Examples & Samples

  • Support the mainframe, zVM, and zLinux infrastructure automation function using the OPSMVS, Automation Point, and CA-VMOperator products
  • Accept individual or team project assignments and manage them to their successful and timely completion
  • Bachelor's degree in computer science or a related discipline, or equivalent work experience
  • 2-4 years of related infrastructure experience
  • Must have prior mainframe and programming experience
  • Knowledge of REXX, SQL, HTML, JavaScript and CSS
  • Knowledge of zVM and zLinux, as well as, knowledge of the CA-VMOperator, OPSMVS, and Automation Point products
  • Experience in the securities or financial services industry
  • Self-starter with effective oral and written communication skills, be customer-service oriented and an experienced problem solver who seeks assistance when necessary
  • Adaptable to changing circumstances, able to handle multiple tasks simultaneously and work well in a team-oriented environment
102

Senior Specialist Infrastructure Operations Analyst Resume Examples & Samples

  • Install/configure/upgrade IMS and related IMS and DB2 software products. This includes middleware products that may have both mainframe and distributed components
  • Troubleshoot IMS/DB2 subsystem problems
  • Communication, scheduling and coordination of changes
  • Weekend upgrades and 24x7 Support
  • Bachelor's degree in computer science or a related discipline, or equivalent work experience required, advanced degree is preferred
  • 8-10 years of related infrastructure experience is required
  • Strong Mainframe Systems Programming background, including SMPE
  • Strong working knowledge of IMS Internals
  • Experience working in an IMS DB/DC environment
  • IMS DBA skills are huge pluses
  • Willingness to get involved with tasks outside of the realm of IMS
103

Senior Infrastructure Operations Engineer Resume Examples & Samples

  • Experienced with VMWare, Storage Administration, Windows Server, Active Directory, Infoblox and Backup/Restore Technologies
  • Understand the following protocols: NFS, iSCSI, CiFS, and TCP/IP
  • Working knowledge of SDN or SDDC
  • Working knowledge of VSAN
  • Excellent project management skills, demonstrated ability to deliver detailed technical documentation and manage tasks
  • Ability to Architect, Pilot, Implement, Train and Support Solutions if applicable
  • Demonstrated documentation development
  • Demonstrated collaboration skills, working with teams and end-users; driving teams and objectives
  • Comfortable working in a dynamic environment and developing flexible solutions to meet evolving requirements
  • Excellent written and verbal communication skills: Ability to communicate effectively with end-users, business owners, developers, managers, and systems engineers
  • Strong commitment to customer service and service enablement
  • Ability to multitask and prioritize work requirements aligned with senior leadership direction
  • Broad and deep experience with networking and web services (DNS, TCP/IP, Load Balancing (F5))
  • Real-world experience administering SQL databases (Backup, Replication, Recovery, Performance Tuning…)
  • Monitor, support, configure and physically build systems
  • Provide expert troubleshooting and technical support of systems for supported business units
  • Design, test, certify and document new systems, environments and cloud services
  • Familiarity with IIS, FTP, SMTP, SCOM, SCCM and other utility related platforms
  • Provide internal-consulting and support to business units to translate requirements into solutions
  • 6+ years of hands-on IT experience, supporting a diverse set of Systems Infrastructure technologies and administration requirements
  • Proven thought leadership
  • Accomplished professional demonstrating both team and key individual contributions
  • Certification or equivalent engineering experience in multiple OS's, VM and storage systems, Windows Server, SAN, Networking
  • An understanding of security requirements and technical implementation as a basic capability
  • Experience with In-sourced, Out-sourced and Cloud Environments
104

Infrastructure & Operations Manager Resume Examples & Samples

  • Perform project management (initiating, planning, monitoring and closing) of projects such as
  • Degree in Information Systems or equivalent
  • At least 5 years of combined experience as a Project manager / Business analyst or equivalent role
  • Experience in data management, policies and governance
  • Ability to write SQL statements for relational databases, preferably Oracle
  • Experience in manipulating large volume of data
  • Experience in IT infrastructure, network, order management systems, relational databases and CRM
  • Must be process oriented and ability to innovate through process automation and optimization. Knowledge of business process management is an advantage
  • Excellent documentation skill is highly recommended especially using Microsoft Office and Visio
  • Good writing, communication, presentation and inter-personal skills
  • Understanding basic IT end-user troubleshooting, general hardware, software and network support
  • Knowledge of telesales call center operation is a bonus
105

Director of Infrastructure Operations Resume Examples & Samples

  • Actively manages day-to-day aspects of running the managed operations of a large client
  • Manages the BSA operations resources for an account, and support production staff and client end users, with a focus on getting high quality results for the client
  • Troubleshoot project and account issues with account management and engage appropriate resources as needed to drive issue resolution
  • Develop and implement processes and methodologies to improve quality, repeatability and on-time delivery
  • Directly lead, manage, and coach a team of Business Systems Analysts (BSA), which includes providing leadership and mentoring, completing performance appraisals, interviewing, hiring BSAs, and tracking BSA deliverables
  • Act as primary BSA client contact to provide proactive and consistent general operations and development communication with the client
  • Lead BSA tasks and provide project management through the full SDLC lifecycle for change requests / enhancements to client solution, to include scoping, estimating, requirements, functional design, testing, deployment, and training
  • Resource planning in support of ongoing operations and development
  • A minimum of eight (8) years of network domain experience; including significant experience managing systems operations and people required
  • Must be able to collaborate effectively with other teams; including development
  • Network Domain Experience
  • Management and maintenance of project/account documentation
  • Creation of operational, campaign or business reports
  • Systems Management
  • Release Management
  • Coordination of integration of new development into an existing technical solution
  • Managing scoping, estimation and implementation of enhancements and change requests
  • Leading and mentoring a team
  • Solid understanding of systems management and taking steps to be proactive in avoiding issues
  • Solid understanding of release management
  • Solid understanding of defect management and tracking
  • Working knowledge of network communication protocols
  • Understanding of .Net technology
  • Solid understanding of reporting tools (e.g., Cognos, Business Objects, MicroStrategy)
  • Working knowledge of Web Technologies (HTML, XML, web services, etc.)
  • Working knowledge of enterprise compliance frameworks (PCI, SOC2, etc.)
  • Process oriented - excellent troubleshooting and people management skills in a client facing role
  • Ability to prioritize multiple priorities under pressure while focused on getting results for the client
  • Ability to thrive in a highly matrixed environment while managing multiple priorities simultaneously
106

Data Infrastructure & Operations Engineer Resume Examples & Samples

  • In this position, you will play a significant and fundamental role in instantiating, supporting, and innovating our Big Data infrastructure/framework in AWS, (used for data ETL, internal tools, Data Lake, Data Mart, and other relevant data products)
  • In addition, you will be processing jobs for key stakeholders within our SaaS data analytics community, (inc. Business Analysts, Data Scientists, Business Executives, etc.)
  • You will monitor, support and optimize the infrastructure. You will perform various tasks; including, software upgrades, application/ETL deployments, access control, troubleshooting, working with corporate TechOps on networking/DNS, performance, monitoring/enhancement, automating power-up/down, tagging resources, etc
  • Understand the underneath data processing application and ETL in order to monitor workflows and resolve processing issues as independently as possible
  • Work with Data Engineers to understand data dependencies; including, how to effectively and correctly perform partial processing, re-processing, back-processing of data
  • Respond to infrastructure and data processing issues: investigate, resolve or escalate accordingly
  • Help with scripting, reporting, and tooling as needs arise and bandwidth allows
107

Director, IT Infrastructure & Operations Resume Examples & Samples

  • Manages core internal IT staff, as well as IT resources from company business partners. Establishes key working relationships with corporate IT, data and analytics, and business process groups
  • Authorize and oversee the deployment, monitoring, maintenance and support of all enterprise hardware, software, networking and telecommunications systems
  • Define and enhance IT architecture that provides for seamless integration and management of applications and operations (network, telecommunications and service desk) infrastructure and is rapidly adaptable and flexible to changes in business direction
  • Manage IT infrastructure and operations through IT teams, comprised of internal associates, global IT teams, outsourced service providers and contractors, to ensure continuity of service for critical business applications and infrastructure, proper staffing levels for projects including application upgrades, hardware refreshes, support functions and efficient execution
  • Responsible for disaster recovery and business continuity, including planning, documentation, implementation and testing for all platforms. Leads the organization in the resumption of services in the event of serious disruption of IT services
  • Owns and manages the Change / Release management processes across environments in partnership with the broader IT team
  • Participates in the development and review of IT budgets and ensures they comply with stated business goals, guidelines, and objectives
  • Develops business case justifications and cost/benefit analyses for IT spending and initiatives
  • Responsible for key vendor relationships; performance and SLA’s, incident handling and issue/problem resolution and escalation, billing review and approval, and contract negotiations
  • Provide thought leadership, strategic technology roadmaps, and best practices for the selection and deployment of all infrastructure used throughout the company consistent with (and providing input to) strategic / long-range planning. Introduces and enforces best practices for IT services in support of all areas of the Information Technology department
  • Support projects by partnering across the IT teams and the business to budget for Infrastructure services, hardware and software, plan use of internal and external Infrastructure resources, and develop the relevant tasks and milestones for Infrastructure to ensure successful delivery of the projects
  • Responsible for development and implementation of security policies, the execution of regular security audits, remediation of findings, and the implementation of risk mitigation activities, where applicable
  • Reviews performance and capacity of IT systems to manage the optimization of operating costs, productivity levels, and upgrade requirements
  • Manages the benchmarking, analysis and recommendations for the improvement of the IT infrastructure and IT systems
  • Oversees the development of enterprise technology standards, governance processes and performance metrics to ensure IT delivers value to the enterprise
  • Build and maintain a strong functional team through effective recruiting, training, coaching, team building, and succession planning. Directs education and training programs for her/his staff
  • Develop, maintain, and continuously improvement processes, systems and technology, measurement practices, and metrics reporting
  • Must be able to operate in a 24 x 7 global operation and support environment
108

Systems Infrastructure Operations Manager Resume Examples & Samples

  • Act as Technical Lead client contact to provide proactive and consistent general operations and development communication with the client
  • Lead system related tasks (e.g. System Infrastructure, Web Services, Networking, Application Deployment) and provide project management through the full SDLC lifecycle for change requests / enhancements to client solution, scoping, estimating, requirements, functional design, testing, deployment, and training
  • Provide off-hours client support as a participant in the Operations team on-call rotation
  • Experience in external client technical service delivery
  • Direct experience managing Windows Server environments required
  • Intermediate MCSE experience
  • Intermediate Linux experience
  • Intermediate skills with SQL, XML, JSON, SAML, and Web Services integration required
  • Solid understanding of NDM services
  • Experience managing multi-tiered Web environments
109

Infrastructure Operations Engineer Resume Examples & Samples

  • Installation of software on both Windows and Unix servers
  • Code deployments of PHP and Java Web Applications, using Subversion, Git, and Jenkins
  • Monitoring of health and performance for critical production servers to ensure the meeting of uptime and performance SLAs
  • Installation and Maintenance of supporting systems, such as SFTP, Encryption Platforms, ETL Platforms, etc
  • Maintain relationships with Network and Information Security to ensure compliance of corporate security policies while enabling a great customer experience
  • Experience with Unix and Windows application management
  • Experience with Virtual Servers and familiarity with Best Practices on how to utilize Virtual Machines
  • Network and Security Experience
110

Infrastructure Operations Associate Resume Examples & Samples

  • Oversee and manage of the Salesforce Commerce Cloud cloud based infrastructure including our applications, servers, and 24x7 network
  • Work closely with Platform Engineering, Development Engineering, Application Support and the 24/7 organization to identify and define process and procedures for day to day activity
  • Solve difficult challenges and providing high level platform uptime and availability
  • Monitor conditions, recommend and implement changes to the production environment that improve the stability, performance and security of a large scale Linux computing platformGuide and implement infrastructure technology to keep up with changing needs
  • Minimum 5 years of system administrator or systems engineer experience with experience managing complex/enterprise IT environments
  • Ability to develop complex scripts using at least two common system administration scripting languages, preferably shell and perl
  • Experience with engineering tools like bug tracking and source code control systems
  • Excellent verbal and written communication skills with interpersonal skills
  • Bachelor's Degree in Computer Engineering or related field is preferred
  • Experience with hardware load balancers is preferred
  • On-call as needed
111

Director, IT Infrastructure & Operations Resume Examples & Samples

  • Develops midterm and tactical plans for implementation of department strategy and goals
  • Develops and maintains capital and expense budget for responsible areas
  • Creates and maintains the appropriate human resources plan to support responsible functions
  • Oversees Requests for Information (RFI) and Requests for Proposal (RFP) processes for areas of responsibility
  • Oversees planned maintenance (e.g., equipment, network, application) schedule and activities
  • Oversees technical training for Computing and Data and Telecommunications personnel
  • Maintains a working knowledge of trends in the Computing and Data Communications industry
  • Background in SAP environment
  • Responsible for data center and all computer operations
  • Measures, tunes, and reports on operating system and application performance
  • Gathers data and analyzes production problems and makes corrections or provides recommendations to management as required
  • Based on issues or requests, identifies and recommends modifications or new systems, standards, procedures, software, or hardware to improve operating system, program product, or application environment
  • Conducts technical reviews of application analysis and design of software and hardware impact
  • Ensures that required IS staff technical training occurs for new or modified systems
  • Develops and implements new platforms for new initiatives
  • Responsible for feasibility studies and delivers the final proposal for management approval. Once approved, oversees and conducts planning, customization, testing, and the implementation
  • Ensures that appropriate security levels are maintained for operating system and database products
  • Manage vendors responsible for outsourced / cloud infrastructure
  • Develops and maintains written departmental standards and procedures
  • Works with the Finance and Legal departments to negotiate vendor contract Terms and Conditions (T&C's); Service Level Agreement (SLA), and payment structure
  • Directly contributes to development of tactical and annual operating plans, defining goals and objectives for the group
112

IT Infrastructure Operations Specialist Resume Examples & Samples

  • Virtualization platform design and delivery
  • VMWare virtualization and MS Hyper-V platform management and daily operation
  • System administration and support of local and regional server and application infrastructure
  • HP,EMC,IBM,Netapp storage management and daily operation
  • SAN switch management and daily operation
  • Solutions design and review form IT infrastructure side
  • Support project delivery as TPM
  • The secondary level support for windows server incident
  • Document hardware and system configurations and maintain change logs
  • 7x24 respond to urgent incident
  • Follow up standard ITIL indicent, problem,configuration, change and release process for daily operation
  • Bachelor degree or above, IT related major
  • 3-5 years of working experience in IT operation side
  • Preferrable to have Microsoft certificate MCSE,VCP,HP,IBM,Netapp,EMC storage certificate
  • Familiar with ITIL process and network basic elements of client
  • Good interpersonal and communication skills (written & spoken in English)
  • Advanced Level of: VMWare and MS Hyper-V virtualization production; Hardware basic elements, familiar with HP, Dell, IBM, FTS mainframe Server HW module, experience for incident trouble-shooting; HP, EMC,Netapp storage installation and configuration; windows incident trouble-shooting from OS level
  • Able to provide excellent customer service
113

VP Infrastructure & Operations Resume Examples & Samples

  • Lead the Operations team in major projects and initiatives. (Expand our Infrastructure, Business Continuity, Sarbanes-Oxley, and PCI company metrics, etc.)
  • Coordinate and implement contingency planning and disaster recovery plans for critical systems
  • Develop long-term infrastructure strategies and tactics that meet needs for innovation, quality and cost. Focus on outsourcing operations
  • Manage a team of 90 + reports tasked with providing IT support to the corporate community
  • Provide ongoing technical and leadership expertise in supporting the environment’s growth and scalability initiatives
  • Provide high-level vendor management and vendor selection guidance for projects
  • Interface with Executive staff to ensure effective communications of project status and major initiatives
  • Lead occasional major projects utilizing a structured Project Management Methodology
  • Define and execute a training strategy to ensure all team members are properly training and prepared to support the corporate storage and data backup environments
  • Perform management and administrative functions as required to ensure proper development and career guidance for direct reports
  • Collaboratively work with various functional units to improve Service quality and deliver process improvements
  • Provide daily direction and mentoring to team members and technical leaders
  • Utilize monitoring and performance measuring tools to improve storage and data backup environment
  • Ensure storage and data backup environment is scalable, highly available and reliable to support various growth initiatives
  • Manage Operational costs and budgets
  • Bachelor’s degree in Information Management, Computer Science
  • 8-10 years experience in managing an IT support team with very strong focus on critical data center services delivery
  • Minimum of 10-15 years of proven success in technical Engineering/IT Infrastructure roles in a large SAN storage and I Series environment
  • Minimum of 5 years of direct hands on data center management experience
  • Specific expertise in the design and build out of physical data center sites in an on-going, critical delivery business is a must
  • Formal process design and implementation experience. Experience in implementing ITIL principles
  • Demonstrated critical thinking and analytical decision making skills
  • Strong interpersonal and communication skills with ability to relate to people at all levels in the Organization
  • Demonstrated experience in managing engineering based support teams within a Fortune 500 company
  • Solid understanding and experience in implementing performance monitoring and metrics gathering tools
114

Manager, Infrastructure & Operations Resume Examples & Samples

  • Core networking, Routing, and Switching
  • WAN, LAN, F5 load balancers, Firewalls, and Networking tools
  • Large managed service organization vendor management for network operations
  • Leading high performing, distributed, global teams; and 6. Extensive experience in leading Network Managed Service providers to achieve maximum service delivery and value for IT Infrastructure & Operations
115

Manager, Infrastructure & Operations Resume Examples & Samples

  • Managing a team of infrastructure engineers
  • Driving our culture of empowerment, ownership, and accountability
  • Collaborate with scrum masters, product owners, and engineering managers to build a world-class product for our partners, advertisers, and users
  • Positioning the Infrastructure & Operations team for success through training, mentorship, and leadership
  • Promote engineering team growth and development technically and professionally
  • Driving the hiring process by owning the recruiting process as well as developing the employee on-boarding process
  • Working closely with engineers to improve process and code quality
  • Managing employee PPL, attendance, and other personnel matters
  • Learning our different systems and environments
  • Identify and track down bugs/errors in our platforms and processes
  • Managing an engineering team within an agile environment
  • Cloud and software/systems engineering
  • Familiarity with service-oriented architecture and microservices
  • Exposure to scaling web platforms
  • Continuous integration concepts and platforms
  • DevOps culture and workflows
  • Backend development practices
  • Supporting large-scale services and APIs
  • Experience using project management tools for planning, tracking, and releasing products
116

Enterprise Infrastructure Operations Engineer Resume Examples & Samples

  • 6+ years of experience with IT analytics
  • Experience with operating, maintaining, and sustaining Enterprise physical and virtual servers
  • Ability to plan and perform analytical and engineering research
  • TS/SCI clearance
  • HS diploma or GED and 6 years of experience with IT analytics
  • DoD 8570 compliance IAT Level II Certification prior to start
  • Active TS/SCI clearance with a polygraph preferred
  • AA or AS degree and 4 years of experience with IT analytics, BA or BS degree and 2 years of experience with IT analytics, or MA or MS degree preferred
117

Head of Infrastructure & Operations Resume Examples & Samples

  • 3+ years in a line management capacity, with strong people management skills
  • 3+ years cloud experience, with specific expertise in DevOps practices and managing 'infrastructure as code'
  • 2+ years managing web infrastructure at scale for a public site or service
  • Strong business engagement & commercial exposure
  • Deep experience in Infrastructure automation & virtualisation
  • Exposure to containerisation (i.e. LXC, Docker) is beneficial, but not mandatory
  • Sound experience with change & incident management practices
  • Exposure managing complex environments with a high change tempo
  • Sound understanding of web & cloud infrastructure - DNS, load balancers, CDNs etc
  • Sound Financial management disciplines - responsible for budget & expenditure
  • Experience running 24x7 support operations & schedules
118

Manager, BPT Infrastructure & Operations Resume Examples & Samples

  • Developing and managing large-scale, high-availability enterprise data networks across the globe
  • Leading high performing, distributed, global teams; and
  • Extensive experience in leading Network Managed Service providers to achieve maximum service delivery and value for IT Infrastructure & Operations
119

VP, Enterprise Infrastructure & Operations Resume Examples & Samples

  • Architecture, Standards and Policies
  • Oversee the development and execution of an Enterprise Infrastructure Architecture. Working with the business, IT application leaders and the CIO develop, maintain and execute an infrastructure architecture that will support the short and long term visions of the SSB business
  • Sets and executes strategy for the delivery of infrastructure environment taking into account the needs of the business and IT in relation to hardware, OS, application and security
  • Develops and maintains credible and effective working relationships with the Business leaders, executive management and IT leadership in a way that demonstrates an understanding of business problems, IT strategies, issues, and priorities
  • Participates in development and implementation of strategies to meet organizational goals, ensuring that Business and IT priorities are aligned and accomplished
  • Technology Implementation
  • Identify and recommend technology trends that meet business needs
  • Manage key vendor relations
  • Manage and optimize existing technology assets to ensure proper life cycle management of the asset
  • Organizations Design and Leadership
  • Based on an understanding of infrastructure architecture and roadmaps develop a highly effective and flexible Infrastructure plan, build and run organization
  • Provide guidance for change and adjustment as the IT Architecture and strategy change
  • IT Budgeting
  • Lead the planning and management of IT work streams (such as hardware and software refresh, security audit, security patch management, technology refresh, etc.) according to a well-designed plan aligned across key interrelated IT and Business functions
  • Provide long range planning for IT technology refresh, major project activity, new technology implementation, etc
  • Manage Change and Continuous Improvement
  • Drive a culture of continuous improvement, efficiency, pride, excitement and ownership
  • Lead the organization with data, metrics, SLA and OLA to provide them both an internal perspective as well as a customer / end user perspective to customer service and improvement
  • Lead the entire IT organization to follow the ITSM processes and drive it's usage through training, education, measurement and enforcement
  • Technical knowledge in a wide range of IT areas with focus on Infrastructure
  • Executive presence with the skill to present at various levels of executive management including BOD levels
  • Effective negotiation and vendor management skills
  • Ability to thrive in a fast pace and dynamic environment
  • 4 year college degree or equivalent experience
  • 12 years plus of experience in executive IT management roles with a focus on Infrastructure management and leadership
  • Prior CTO or CIO experience
120

Director of Infrastructure & Operations Resume Examples & Samples

  • Fosters a business-oriented culture and mindset driven by continual service improvement techniques
  • Leads the development of the infrastructure aspects of the Infrastructure strategy and roadmap, and ensures its integration with the broader IT and enterprise strategic plans
  • Works with the business analyst and development teams to ensure that the IT infrastructure enables necessary applications and business processes
  • Builds and maintains relationships with other IT leaders to develop a clear understanding of business needs; ensures cost-effective infrastructure solutions are in place to meet those needs, and is able to respond with agility to changing business priorities
  • Develops and controls the infrastructure annual operating and capital expenditure budget for Infrastructure and manages expenses to stay within plan
  • Participates in the assessment of external and internal infrastructure capabilities required to achieve desired business goals
  • Maintains currency on new technologies and platforms, and provides direction on what emerging infrastructure technologies should be introduced, integrated and assimilated within the Infrastructure scope
  • Manages the portfolio of infrastructure assets and services from purchase or adoption through retirement
  • Leads IT infrastructure's involvement in the IT organization's innovation efforts and its role in experimenting with new solutions to take advantage of business opportunities
  • Provides oversight for the design and development of IT infrastructure platforms that fulfill the needs of the business
  • Supports the Infrastructure sourcing strategy, and provides oversight for infrastructure vendor and partner relationship management
  • Continually looks for leading-edge and innovative solutions to the recruitment, development and retention of the infrastructure engineering workforce
  • Works with Infrastructure leadership team to forecast future skills needs to acquire and develop an Infrastructure workforce with the appropriate mix of business knowledge, technical skills and competencies. Works toward a balance between growing the agility required to achieve digital business objectives and ensuring the core IT functions are reliable, stable and efficient
  • Drives the development of enterprise technology standards, governance processes and performance metrics to ensure Infrastructure delivers value to the enterprise
  • Provides leadership, coaching and direction to the IT infrastructure team
  • Ten or more years of experience in IT
  • Five years of progressive leadership responsibilities
  • Preferably experience in effectively managing cross-functional teams influencing key stakeholders across the organization and within complex contexts
  • Demonstrated experience in both planning and successful execution roles in complex environments
  • Preferably proven experience or demonstrated capability in leading IT infrastructure groups in complex and dynamic environments
  • Attainment of relevant certifications and professional networking via involvement in industry groups
  • Exceptional leadership skills, with the ability to communicate a vision that inspires and motivates IT infrastructure team and aligns to the IT and business strategy
  • Excellent analytical, conceptual thinking, planning and execution skills
  • Strong infrastructure acumen, including cross-domain knowledge and preferably earlier career experience in a technical infrastructure role, such as a system administrator
  • Experience in budget planning and financial management
  • Deep understanding of current and emerging infrastructure technologies and how other enterprises are employing them
  • Demonstrated ability to develop and execute a plan that ensures that the right people are in the right roles at the right time, and that employees are highly engaged and satisfied
  • Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to senior leaders, and business concepts to the Infrastructure team
121

Director, IT Infrastructure & Operations Resume Examples & Samples

  • Collaborate on the Release Management (RM) function and deployment functions by instituting and demonstrating industry best practices for release, configuration, and implementation management
  • Excellent written and oral/presentation skills
  • Extensive background leading projects to deploy physical, cloud, virtual, SaaS and IaaS services
  • Hands-on experience with business requirements gathering/analysis
  • Strong understanding of information processing principles and practices
  • Working technical knowledge of current hosted, public, private, and hybrid cloud environments
  • Extensive infrastructure experience with Microsoft solution stack (sizing, provisioning, diagnosing)
  • Proven project planning and vendor management experience
  • Support and operations of large SQLServer databases and ETL engines
  • Knowledge of applicable data privacy practices, HIPAA, and SOX regulations
  • Adaptive situational leadership practices
  • Strong interpersonal and consultative skills
  • Negotiation and contracting skills
  • Excellent systems level architecture and technical background
  • Ability to prioritize and execute tasks in a high-pressure environment
  • Experience leading team-oriented, matrixed, collaborative environments
122

Senior.infrastructure Operations Engineer Resume Examples & Samples

  • F5 BigIP Viprion network load-balancers
  • Other utilities includes TACACS, Zabbix, NetMRI, IPAM, Cisco Prime and ISE
  • Practical knowledge of Palo Alto Networks' firewalls, i.e. PAN-OS including Panorama 6.x and 7.x
  • Knowledge of F5 BigIP deployment and support
  • Knowledge of the ITIL framework
  • Excellent analytical and troubleshooting focus
123

Senior.infrastructure Operations Engineer Resume Examples & Samples

  • Strong practical knowledge of Palo Alto Networks' firewalls, i.e. PAN-OS including Panorama 6.x and 7.x
  • Excellent practical knowledge of F5 BigIP deployment and support
  • Strong practical knowledge of Cisco ISE, composing complex Splunk search syntax, excellent practical detail knowledge of infrastructure monitoring and management best practices
  • Cisco CCIE certifications in either R/S, Wireless, Security or Voice
124

Director of Infrastructure Operations Resume Examples & Samples

  • Developing business and internal client relationships to facilitate functional and cross-functional achievement of business and IT objectives
  • Defining strategy for operation of all technical domain to meet needs of business demand organizations
  • Addressing significant IT infrastructure capacity, operational and Infrastructure Operations issues for the Firm
  • Delivering cost-effective service levels of IT infrastructure to leverage the Firm's intellectual capital with the most efficiency
  • Guiding the staff to understand their role in helping the Firm achieve its objectives
  • Contributing to the overall success of IT and PwC while avoiding a singular focus on the team
  • Promoting a continuously improving environment by contributing to the problem management process and ensuring execution of corrective actions assigned to the team
  • Providing and exercising broad business focused judgment in arriving at optimal decisions for operating budgets and the performance of our people
  • Alignment of IT Infrastructure life-cycle road maps with timing of future needs outlined by Enterprise Architecture
  • Providing appropriate developmental guidance and disciplinary action for those staff who are not performing at expected level
  • Leading and driving vendor selection, detailed review of contracts, and vendor management to ensure that they meet their contractual commitments for service quality and efficiency; and,
  • Establishing and complying with strict adherence to IT processes and controls such as change, problem, and configuration management
  • Serving as a role model, exhibiting ethical behavior, and educating staff on Firm policies and procedures
  • Providing timely feedback on performance-related matters
  • Demonstrating commitment to PwC's endeavor to be a High Performance culture
  • Managing, maintaining, securing, supporting, and protecting the Firm's IT Infrastructure services, application technical support and intellectual property
  • Maintaining all IT infrastructure such as network data, voice services, Web application services and system services for the US and some global network member firms
  • Delivering IT Infrastructure services and Application Technical Support meeting all service level metrics
  • Managing costs of IT infrastructure operations
  • Managing of shared infrastructure environment to satisfy conflicting priority demands
  • Hiring of quality personnel and motivation and retention of top performers; and,
  • Collaborating with training curriculum development and encouraging participation for appropriate IT resources
125

Business Aligned Infrastructure Operations Manager Resume Examples & Samples

  • University Degree educated (Bachelors or Masters)
  • 7-10 Years minimum working experience in a Technology Operations Environment
  • Recent Line of business experience
  • Proven experience with Incident, Problem and change based on ITIL standards
  • Minimum 10+ years’ experience in IT covering operations functions
  • Ability to make informed and timely decisions; understands, communicates and manages the result of decisions made
  • Excellent listening, writing, speaking, presentation and facilitating skills
  • Must be flexible, hands on and able to work in a fast paced, high pressure, client-focused and collaborative environment
  • Manage problems and follow up on incidents and write incident reports
  • Exemplary standards of verbal and written communication
  • Proven ability to lead resolution of high impact outages / problems
  • Ability to lead root cause analysis meetings
  • Experience with automation products
  • Possess a detailed understanding of systems monitoring tools and capabilities in an operations environment
  • Working understanding of a complex systems environment including networks, distributed computing (windows/UNIX) environments
  • Process coordination
  • Technical Problem Resolution - Advanced
  • Server operating systems
  • Server hardware platforms
  • Server / network connectivity - path
  • Storage knowledge
  • Capacity management exposure
  • Technical Systems and Operation Management - Advanced
  • Performance Metrics and Reporting - Advanced
  • Product Engineering - Proficient
  • Business Applications Knowledge – Advanced
  • Microsoft Office Products- Advanced (Access, Excel, PowerPoint, and Word)
  • Change Management - Advanced
  • Communication Skills - Advanced
  • Customer/Client Needs Management - Advanced
  • Results Delivery - Advanced
  • Teamwork - Advanced
  • Flexibility - Advanced
  • Interpersonal Skills - Advanced
  • Innovation - Advanced
  • Decision Making - Advanced
  • Facilitation Skills - Advanced
  • Firm/Business Knowledge - Advanced
  • LOB Knowledge - Advanced
  • Initiative/Risk Taking - Advanced
  • JPMC Governance Processes - Advanced
  • Leadership - Advanced
  • Problem Management - Advanced
  • Quality Process Leadership - Advanced
  • Business Process Improvement Reengineering - Advanced
  • Project management - Advanced
126

Manager, Infrastructure & Operations Resume Examples & Samples

  • To lead overall IT regional operations activities to deliver end to end IT services to business with satisfaction and within budget
  • Ensures incidents are resolved in a timely and effective manner with the aim of highest customer satisfaction
  • Manage the provisioning of IT infrastructure services ensuring service efficiencies and continuous improvement programs to improve the quality of the services provided and/or the efficiency of the support processes
  • To lead the Infrastructure Services and ensure that all IT Projects operate within the strategic IT framework
  • Drive operational excellence, IT best practise compliance and continuous improvement. Develop together with the Strategic Vendor Relationship Manager a work culture that fosters service excellence, business process; ensuring both Help Desk and Functional Teams are equipped with the right competencies, cost effective and efficient service delivery
  • Manage Global and Regional Infrastructure Project(s) roll-out – from a Change Management and Operational impact point of view
  • Establish and maintain productive and cooperative relationships with various Business Groups
  • Contribute to the review and evaluation of global and/or regional network, mail and server architectures and strategies
  • Provide support and guidance to Site IT by sharing design knowledge, “Best Practice” approaches, and potential solutions to meet business requirements
  • Experience: 10 to 15 years’ experience in information technology and business/industry work experience and customer facing role
  • Extensive experience in working with outsourced vendors as well as offshore resource management
  • Experience with operating with a geographically diverse global team
  • Demonstrated ability to partner and collaborate across organizations to optimize outcomes
  • Strong ITIL mind set, with ITIL Certifications a plus
  • Global project management and implementation experience a plus
  • Strong communication, interpersonal and organization skills as well as excellent customer and vendor relationship management
127

Senior Infrastructure Operations Engineer Resume Examples & Samples

  • Responsible for the oversight and management of Salesforce Commerce Cloud including the applications, servers, network and related infrastructure in a 365/24x7 environment
  • Architect server virtualization services, clustering, database, disaster recovery, and geographic redundancy solutions in the Amazon Web Services environment
  • Support existing AWS environments and monitor health of environments using multiple enterprise tools
  • Provide maximum system performance and sustaining system uptime standards
  • Implements and validates system health monitoring and optimize performance
  • Engaged as an effective and contributing member of a team dedicated to solving complex challenges and providing a high level of support
  • Monitor conditions, make recommendations, and coordinate changes to achieve an optimally operating production environment
  • Analyze and design the overall Cloud based (SaaS) offerings to achieve maximum reliability and uptime
  • Manage Windows Windows 2012/R2 and 2016 servers in AWS VPC environments
  • Perform OS patching, firmware upgrades, inventory management, and antivirus system updates
  • Guide and implement infrastructure technology to keep up with changing needs
  • Minimum 7+ years of system administrator or systems engineer experience managing complex/enterprise IT environments
  • Operating system experience: Windows Server 2012/R2, and 2016/R2
  • Experience designing, implementing, supporting, and monitoring Virtual Private Clouds in AWS containing Windows & Linux Server instances
  • Packaged Software experience: Microsoft Office, Microsoft Project, and Microsoft Visio
  • Solid understanding of Active Directory and Windows Networking (DNS, DHCP, WINS)
  • Solid IIS 7.0/7.5/8.0/8.5 experience, including support and security lockdown of IIS protocols
  • Server scripting skills in one or more of the following: VBscript, PowerShell, CMD, or SQL
  • Perform performance tuning as well as possess deep troubleshooting and root cause analysis skills
  • Designing and developing automation templates for infrastructure provisioning in AWS
  • Networking experience: Ethernet, TCP/IP, AWS
  • Strong process documentation skills
  • Strong engineering capabilities including requirements, performance, impact analysis, and security-related assessments
  • Ability to support a 24x7 environment which may include work after normal business hours and on weekends/holidays as required
  • Ability to handle multiple tasks in a fast paced environment
  • Ability to work independently and in a team environment including collaborating with customer liaisons, IT colleagues, IT management and vendors
  • Adept with clustering and load-balancing solutions (AWS ELB/ALB)
128

Specialist Infrastructure Operations Analyst Resume Examples & Samples

  • Investigate, analyze and resolve complex incidents and determine the appropriate solution
  • Establish and maintain effective partnerships with customers
  • Demonstrate customer service with follow-up and follow-through on incidents and establishing rapport with Executive clients
  • Maintain on-going communication with customer, exercising independent judgment and providing alternative solutions
  • Assist in remote troubleshooting
  • Research team resources for adherence to approved solutions
  • Enters timely documentation of all tickets (Remedy) with follow through to closure
  • Write end-user communications and develop/deliver end-user training
  • Support technologies such as
  • Bachelor's degree in computer science or a related discipline OR equivalent work experience required, advanced degree is beneficial
  • Eight to ten (8-10) years of diverse experience in multiple areas of information technology is required
  • Experience in the securities or financial services industry is a plus
  • InfoComm CTS certification is preferred
129

Mobile Infrastructure Operations Manager Resume Examples & Samples

  • Experience with system administration in a data center environment or public Cloud
  • Experience with Linux, Windows, and Open Source software
  • Experience with build automation, configuration management, and continuous integration tools, including Chef and Jenkins
  • Experience with application server and Web servers, including IIS, Apache, Oracle WebLogic, NginX, and Node.js
  • Experience with common computing platform configuration processes, including ITIL, Agile, and DevOps
  • Experience with Mobile application architectures for IOS and Android
  • Knowledge of the working relationship between applications, operating systems, software, and hardware
  • Knowledge of virtualization and Cloud computing architectures and concepts
  • Experience in working with the Department of Veteran Affairs Office of Information Technology
  • MA or MS degree preferred
130

Infrastructure Operations Engineer Resume Examples & Samples

  • Cisco Systems routers, switches, firewalls, wireless devices, voice/video applications
  • Palo Alto Networks PAN-3xxx, PAN-5xxx and PAN-7xxx NextGen Firewalls
  • Cisco CCNP certification in either R/S, Wireless or Voice
  • Practical knowledge of Cisco ISE, composing complex Splunk search syntax, excellent practical detail knowledge of infrastructure monitoring and management best practices
  • Palo Alto Networks A.C.E. or PCNSE
  • F5 BigIP certifications
  • Splunk certifications
  • Good experience with cloud infrastructure including exposure to the major cloud services such as AWS and Google Suite particularly Google Hangout, Google Mail, Drive, etc
131

Head of IT Infrastructure Operations Resume Examples & Samples

  • Serve as a strategic thought leader; oversee both infrastructure and data center operations across all of New York Life’s business lines, including migration and management of six data centers and a team of 200+ infrastructure and operations employees and contractors
  • Develop, track and control the technology operations annual operating and associated capital budget. Successfully manage all strategic vendor relations with the goal of optimizing the infrastructure portfolio and balancing the use of outsourcing and cloud services
  • Serve as the primary leader responsible for the infrastructure operational stability, readiness for growth and resiliency across the firm
  • Build relationships across the business lines, unify disparate operating models, procedures (ITSM and DevOps) and tools and be viewed as an agent of change. The individual will be required to publish operational metrics and dashboards in conjunction with the industry best-practices
  • Drive a balanced scaling effort, which includes off-shoring, outsourcing and other methods to provide high-quality, cost-efficient services to the business
  • Support the applications development efforts to incorporate new and/or additional infrastructure to support critical business initiatives
  • Ensure all infrastructure processes are well documented and adhere to audit, regulatory and compliance standards
  • Influence business leaders on industry trends and emerging technologies in anticipation of new business processes and system alterations; challenge the status quo in support of the technology direction
  • Leverage business technology and business knowledge and expertise to establish credibility and be viewed as the “go-to” person in the shared services space
  • Fifteen-plus years of progressive IT experience in a global, regulated, high-transaction volume environment where technology is mission-critical to the company’s product, with a minimum of five years directly leading an infrastructure organization
  • The ideal candidate will most likely have significant financial services or related industry experience; however, exceptional non-financial services industry backgrounds with high-availability experience also have strong relevance
  • Previous experience in leading large teams of over a hundred professionals. Should have managed complex infrastructure organizations, and have developed partnerships and had exposure to strategy and architecture
  • Strong background in driving new technology into an organization while retiring legacy infrastructure
  • Significant experience in sourcing strategies and vendor management
  • Bachelor’s degree in business, IT, engineering or operations is preferred
132

IT Infrastructure Operations Resume Examples & Samples

  • Expert knowledge on Checkpoint/Provider 1 on VSX and Cisco Firewalls is a must
  • Expert Knowledge of Cisco VPN (Site to Site, Remote Access, SSL)
  • Expert knowledge of Cisco Iron port Proxy
  • Expert knowledge on Enterprise Switching and Routing
  • Expert knowledge on Threat and Vulnerability Management primarily on Qualys Guard
  • Working knowledge of Linux and Windows server is an advantage
133

Manager, IT Infrastructure Operations Resume Examples & Samples

  • Assumes incident ownership and represents the IOPS organization through the incident management process
  • Oversees the establishment and maintains communication with vendors during incident and problem management engagements
  • Presents project status, metrics, and department initiatives at meetings with management and project peers
  • Manages special projects and performs other duties as assigned
  • Bachelor’s degree preferred or the equivalent combination of training and experience
  • Minimum 3+ years of experience in managing team
  • Minimum of 5+ years related technical business experience
  • Proven track record of training, coaching, motivating, and mentoring staff. Leadership experience preferred
  • Broad knowledge of the financial services industry a plus
134

VP, Infrastructure & Operations Resume Examples & Samples

  • Legacy Transformation including modernizing and sunsetting DJ DataCenter
  • Operations Transformation to build a single integrated operations team around the world
  • Ensure our Change and Deployment process enable agility in the cloud
  • Optimize the Cloud Operations for Cost and Security
  • Continue to simplify End to end user experience from devices to collaboration with self-service
  • Design and build scalable, available, cost effective, and secure
135

Mobile Infrastructure Operations Manager Resume Examples & Samples

  • Experience with Linux, Windows, and open source software
  • Experience with Mobile application architectures for iOS and Android
  • Experience in working with the Department of Veteran Affairs’ Office of Information Technology
136

IT Infrastructure Operations Resume Examples & Samples

  • Developing relations with Customers: translate business requirements into robust technical solutions and engage Customers on AI topics
  • Has sound knowledge and hands-on exposure to AI concepts and Machine learning
  • Exposed to various AI tools in the market (Open-source and Proprietary)
  • Teamwork: Collaborate with Fellow team members in improving operational efficiency and drive AI initiative in the teams
  • Masters or PhD in Computer Science, Engineering, Statistics, Mathematics, Operations Research, or other relevant scientific field
137

Director of Infrastructure Operations Resume Examples & Samples

  • Solid skills with 24x7x365 production time-critical operations environments
  • Manage a global team
  • Manage Program Lifecycle
  • Define and Manage Program Scope
  • Budget Management
  • Project Leadership
  • Manage Expectations
  • Define and Manage Domain Strategy
  • Interpret, Articulate and Impact Business Strategy
  • Identify Gaps and Initiate Change
  • People Leadership
  • Architectural Practices
  • Experience with defining and leading change in core operational processes – incident and problem management, capacity/availability management, change/release management, asset/configuration management, and service management design
  • 8+ years Information Technology experience
  • 3-5 years of relevant industry experience to include enterprise architecture, Business and operational support systems
138

Infrastructure Operations Engineer Resume Examples & Samples

  • MCSE – Designing and Implementing a Server Infrastructure
  • MCSE – Implementing an Advanced Server Infrastructure
  • VMWare VCP6-DCV
  • VMWare VCAP-DCV Deploy
  • VPN Infrastructure
  • The installation, maintenance, and administration of web proxy and mail gateway services
  • The deployment and administration of anti-virus solutions across both server and desktop estates
  • Be an excellent verbal and written communicator
  • Have over 5 years experience of Windows server build, maintenance, incident resolution, and administration
  • Be experienced in the maintenance and administration of VCentre and VMware resilience configurations in a multiple data centre environment
  • Have experience of level three ticket resolution
  • Experience in deployment and administration of anti-virus solutions across both server and desktop estates (desirable)
  • Hold a full UK driving licence (essential.)Full role profile available from careers@enwl.co.uk
139

Senior Infrastructure Operations Specialist Resume Examples & Samples

  • Provides senior level Tier 2 operational services, including troubleshooting, diagnosing, and resolving complex hardware and/or software issues and outages elevated from the Support Center and Technical Services groups. Maintains and troubleshoots hardware and/or software systems (e.g., applications, proxy servers, and fire walls) on multiple platforms
  • Trains and mentors staff and Tier 1 staff on processes and releases. Troubleshoots and resolves complex issues elevated from staff. Assesses IT risks, dependencies, and conflicts
  • Monitors and resolves automated system alerts and alarms that indicate system functions were not completed within established service levels. Recommends automated monitoring enhancements
  • Participates in special projects and performs other related duties as assigned
  • Advanced knowledge of multiple IT platforms: AS/400, Client/server, IBM mainframe, Microsoft Windows NT, OS/390, UNIX
  • Certifications - Holds one of the following certificates or has the ability to attain within 12 months of hire date: Web preferred, UNIX preferred, PC/LTS strongly recommended