Americas Operations Resume Samples

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N Altenwerth
Norbert
Altenwerth
463 Jamie Unions
Detroit
MI
+1 (555) 887 2000
463 Jamie Unions
Detroit
MI
Phone
p +1 (555) 887 2000
Experience Experience
Detroit, MI
Operations Manager, Myhr Americas
Detroit, MI
Littel-Trantow
Detroit, MI
Operations Manager, Myhr Americas
  • Lead continuous improvement efforts for the MyHR Americas team utilizing system data, internal customer, MyHR and stakeholder feedback, while ensuring alignment with global MyHR strategic priorities
  • Operate in a chief of staff capacity for the Americas MyHR Leader with responsibilities including but not limited to managing operating rhythms across the team, coordinating business reviews with HR Business Partners, contributing to executive presentations, facilitating department training
  • Provides oversight and direction to multiple project teams to ensure effective project support and implementation
  • Controls and tracks project performance and time allocations across multiple work streams, evaluates project progress to plan and initiates actions to address barriers
  • Deliver financial budget and planning; identify budget inefficiencies and recommend solutions to leadership team
  • Provide leadership to the data management team combining HR functional knowledge with strong technical expertise of HR Systems to lead HRIS-related projects
  • Drive process and system efficiencies to promote data integrity and ensure delivery of accurate reporting of data to the business
Chicago, IL
Head of Americas Team Operations
Chicago, IL
Jerde, Dickinson and Rempel
Chicago, IL
Head of Americas Team Operations
  • Provide ad-hoc performance in conjunction with performance team
  • To provide day to day client service to the clients of a number of Portfolio Directors
  • Liaise with Wealth Management Head of Operations and his team to ensure consistency with administrative procedures across the firm
  • Assist team members at quarter end to complete and send out client reports
  • Check bargains, monitor outstanding deals and report / monitor errors
  • Support the Portfolio Directors with ad-hoc operational tasks
  • Help prepare client presentations
present
Houston, TX
Hrsd Regional Head of Operations, Americas
Houston, TX
Cartwright-Hessel
present
Houston, TX
Hrsd Regional Head of Operations, Americas
present
  • Develop and maintain strong client relationships, eliciting feedback to ensure quality services are provided
  • Develop and implement quality action plans by analyzing data / trends, identifying critical control points and preventive measures
  • Provide leadership to regional operations teams, adhering to the firm's principles while serving has a role model of the UBS behaviors
  • Manage and respond to the client feedback
  • Leverage lean / six sigma practices to enhance quality management
  • Manage risk and controls across operations spectrum
  • Partner with regional HRSD Advisory teams, HR Business Partners and HR CoEs to deliver exceptional services to clients
Education Education
Bachelor’s Degree in Accounting
Bachelor’s Degree in Accounting
Harvard University
Bachelor’s Degree in Accounting
Skills Skills
  • Ability to manage multiple tasks, presentation skills, partnership driven, project management, meeting deadline and think from a macro and micro perspective
  • In-depth knowledge of operations to include F&B, rooms, quality, hotel operations, marketing/sales / revenue principles, project management, and general hotel management
  • Ability to analyze, interpret and extract trends from data, understanding of markets, affinity with technology general business management systems
  • Strong collaborative, influencing, negotiation and relationship competencies to work with and influence external and internal stakeholders balanced against IHG objectives
  • Excellent communication and presentation skills
  • Proven problem solving and organizational skills
  • Project management and a process orientated mindset
  • Project Management, problem solving and organizational skills
  • Typically 10 years or more in hotel operations management or related experience
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15 Americas Operations resume templates

1

Americas Aggregator Operations Analyst Contractor Resume Examples & Samples

  • Experience with Salesforce.com, Contract Management tools, and Ordering/Billing ERP systems is required
  • Excellent support skills required for Aggregators and VMware Sales team
  • Trouble shooting and critical thinking skills are required
  • Good communication and presentation skills are required
  • Good organizational and time management skills are critical for this position
  • Good project management skills is preferred but not required
  • English and Spanish language skills is preferred
  • Excel, Powerpoint, Visio, Word experience required
2

Head Cpb Americas Operations Resume Examples & Samples

  • 10-12 years of experience of which 5-6 years in Operational process management in Wealth management Operations
  • Very good knowledge of banking products specifically custody, mutual funds, FX/ derivatives, cash processing, etc
  • Competence in Risk & Control, detailed knowledge of financial markets and regulations, ability to identify and mitigate emerging risks
  • Required to work in EST time zone
3

Associate Americas Alumni Operations Resume Examples & Samples

  • Attention to detail, organization, and great follow-up skills essential
  • Maintaining competitive performance information
  • Facilitating the collection, communication and sharing of business knowledge and best practice across the Region responsibility for ensuring accurate sales pipeline and revenue information, pipeline and revenue reporting and analysis for Area/Region leadership
  • Deploying and managing Interaction
  • Strong Excel and Word capabilities. Some experience working this usage of basic database software such as Access can also be valuable
4

Hrsd Regional Head of Operations, Americas Resume Examples & Samples

  • Accountable for managing operations services, teams and KPIs and working closely with all regional teams including those located nearshore and offshore providing oversight and escalation point
  • Develop and maintain strong client relationships, eliciting feedback to ensure quality services are provided
  • Manage and respond to the client feedback
  • Partner with regional HRSD Advisory teams, HR Business Partners and HR CoEs to deliver exceptional services to clients
  • Manage risk and controls across operations spectrum
  • Review procedures, standards, systems and processes – specifically across HR Operations and Vetting
  • Ensure close alignment with global processes while effectively managing regional issues
  • Develop and implement quality action plans by analyzing data / trends, identifying critical control points and preventive measures
  • Monitor procedures and drive implementation of corrective actions
  • Proactively work to improve / evolve enabling technology in improving client experience and enablement
  • Leverage lean / six sigma practices to enhance quality management
  • Determine training needs for operations staff and recommend training solutions, to ensure delivery of a high standard of customer service
  • Own and continuously enhance services, online content, KPIs, metrics and processes to meet customer needs
  • Provide leadership to regional operations teams, adhering to the firm's principles while serving has a role model of the UBS behaviors
5

Head of Equities Operations Americas Resume Examples & Samples

  • Reporting Regionally into Head of Market Operations
  • Reporting Globally in to the Head of Equity and Clearing Operations
  • Partner with regional heads in London, HK and KL/Manila to support Global Operating Model
  • Weekly/Biweekly communication with London management
  • Team size: Approx. 87 people
  • Month-end responsibilities and sign-offs required
  • Strong Equity Securities and Futures/Clearing knowledge and Experience
  • Series 99 license
  • Proven Management Skills of a large team, across locations if possible
  • Degree Level candidate
  • Minimum 10 years experience in the financial industry, with minimum 5 years experience in management related challenges (e.g. direct line or project management, coaching / training experience)
  • Experience of managing a virtual organisation, and if possible offshoring experience
  • Proven track record of delivery either within the line, and.or Project Management related
  • Strong Communciaton Skills, written and verbal, and ability to build strong working relationships, network and influecing skills within a short space of time
  • Ability to work in a pressurised environment, with daily demands and pressures for delivery
6

Director, Americas Operations Resume Examples & Samples

  • 10 -12 years management experience in a captive leasing environment
  • Educational background: minimum of a bachelor’s degree; master’s in relevant area preferred
  • Experience in leading large, international, diverse teams who can collaborate effectively with internal and external customers/stakeholders
  • Proven track record in executing business strategies and plans
  • A strong communicator who can get the best results out of their teams
  • The ability to be innovative with regard to process, commercial and technical solutions
7

Director of Operations, Americas Resume Examples & Samples

  • Lead and ensure the operations team maintains a focused, cost conscious, balanced approach to market channel strategies that enable sales growth whilst delivering excellent customer service
  • Accountable for inventory management and reporting teams in conjunction with Supply teams to maintain a strict balance between opportunity stock availability, fill rates and tied up capital
  • Accountable for all suppliers and 3PL contracts including associated performance levels
  • Responsible for all Belkin operations in the Americas and associated service level delivery to meet and exceed business needs
  • Full P&L accountability for of operating costs and sublet revenue utilising a management team of five departmental managers and circa 150 staff and a c$30m budget
  • Warehousing -
8

SMG Americas Operations Resume Examples & Samples

  • Ability to excel in an ambiguous environment
  • Proven customer service
  • Candidate must be currently enrolled in a Master's Degree Program in Business Administration, Supply Chain, Economics, Accountancy or other business related fields
  • Must have at least 1 year of experience with Microsoft Office Suite
  • Must have at least 1 year of experience in Advanced Excel
  • Experience with analytics & forecasting
9

Hub Operations Analyst, Americas Resume Examples & Samples

  • Coordinate with Global Hub Operations and support the execution of enablement efforts for effective rollout of new hub processes and implementation of tools
  • Create assets and execute sales-led programs established by the Manager, HUB Operations. Program assets include: Salesforce.com campaigns, target segmentation and call lists, how-to guides, etc
  • Coordinate with marketing operations teams and any third party companies to augment data for use in various campaigns
  • Set up assets and launch competitions through our gamification system, SuMo to foster teamwork, collaboration and adoption of best practices
  • Coordinate with global counterparts to share and standardize lead follow-up best practice across all hubs
  • Effectively coordinating regional team leaders to ensure the high adoption of new tools and process and coordinating global resources’ efforts for specific initiatives
  • Many team members will be in remote locations so the incumbent will need to be comfortable presenting on WebEx and telepresence and be able to influence others under those conditions
  • Americas – USA, Canada, Latin America
  • Min. 2 years of experience in an operations role; preferably with technical or software companies with proven track record of supporting sales teams
  • Excellent communication, listening, presentation, time management and organizational skills
  • Demonstrates the ability to work independently and deliver on time
  • Bachelor equivalent mandatory
  • Min 2 years Sales/Marketing experience
  • Operations and project management experience an asset
  • LI-AG
10

SMG Americas Operations Resume Examples & Samples

  • Currently enrolled in a Master's Degree Program in Business Administration, Supply Chain, Economics, Accountancy or other business related fields
  • Minimum of 1 year of experience with Microsoft Office Suite
  • Minimum of 1 year of experience in Advanced Excel
  • Experience with analytics forecasting
11

VP, New Hotel Openings & Operations, Americas Resume Examples & Samples

  • Oversees the development of operational excellence in the region through driving innovations for continuous improvements to deliver superior customer service, increased revenues and controlling costs
  • Lead teams to deliver on guest satisfaction targets
  • Ensure that guest experience is delivered in accordance to the brand standards
  • Direct the development of strategies within the region to increase brand awareness by focusing on points of difference, implementation of brand standards, and ensuring that standards are guest driven, maximize the brand value and deliver ROI for owners
  • Drives targeted hotel action plans and initiatives to improve Heartbeat and Employee Engagement using information from our Tracking System and Surveys
  • Provides support and direction for Operations Leaders and General Managers in key hotels in diagnosing, addressing and resolving hotel performance shortfalls; and in analyzing local market activities to determine what competitive actions should be taken
  • Typically 10 years or more in hotel operations management or related experience
  • In-depth knowledge of operations to include F&B, rooms, quality, hotel operations, marketing/sales / revenue principles, project management, and general hotel management
  • Project management and a process orientated mindset
  • Strong collaborative, influencing, negotiation and relationship competencies to work with and influence external and internal stakeholders balanced against IHG objectives
  • Proven problem solving and organizational skills
  • Ability to analyze, interpret and extract trends from data, understanding of markets, affinity with technology general business management systems
  • Project Management, problem solving and organizational skills
  • Ability to manage multiple tasks, presentation skills, partnership driven, project management, meeting deadline and think from a macro and micro perspective
  • A Bachelor degree in Hotel Management, Marketing, Business degree or equivalent experience
  • At least 10 years of Hotel Operations/Corporate experience in leadership roles
  • Operations, Development or Communications background in Hotel industry
  • Hotel Asset Management experience desired but not essential
12

Americas Operations Meetings Manager Resume Examples & Samples

  • Manage the Americas Strategic Meeting Management program by working with Global Head of M&E, planners and key stakeholders in the markets
  • Keep up with the maturity of the US program and look for advancements in process efficiencies, education and technology advancements for planners
  • Establish traction or thorough visibility of Meeting & Event activity in LAC
  • Identifies key supplier relationships and manages the ongoing supplier relationships to achieve significant cost savings and process efficiencies
  • Management of event management technology tool’s (Cvent) users within the Americas; provide attendee management and Mobile App education
  • Review meeting/event contracts
  • Strong focus on Efficiency Management, Customer Service and Cost Saving
  • Provide hands-on event project planning and logistics for select training, client and executive-level meetings
  • Create event budget plans, provides regular oversight and management of the same with accountability for variances, and driving savings
  • Utilizes management level reporting tools and templates through Cvent
  • Driving best-practices throughout the organization
  • 5 or more years of corporate event planning or convention services experience (as in-house planner, independent planner, convention services staff, or third-party intermediary)
  • 5 or more years of hotel and convention center contract negotiation experience
  • Strategic Meeting Management experience
  • Excellent presentation and communications skills with all levels in the business
  • Attention to detail and commitment to quality
  • Experience working across multiple countries and cultures is preferable
  • Demonstrated on-site event staff leadership
  • Financial forecasting and trending experience in the hospitality industry
  • Bachelor’s degree (hospitality related degree or BBA preferred)
  • Exceptional technology skills
  • Good problem solving and decision making skills
13

Global Mobility Operations Lead, Americas Resume Examples & Samples

  • Own delivery within the Americas region for our premium, integrated mobility experience for all our relocating people across all internal and external touch points
  • Manage a complex and high performing set of mobility vendors across the region to ensure a smooth experience for our people
  • Assist in answering tax, compliance, and relocation related queries raised by employees, recruiters, and other key stakeholders, partnering with internal Global Mobility managers and service providers where needed
  • Handle escalations within a tiered support model
  • Manage service providers on execution of day-to-day Global Mobility operations including validation of service provider's processes
  • Work with immigration vendor and internal specialists to keep up to date on changing immigration regulations and impact of immigration case status on overall relocation experience
  • Lead quarterly business reviews with key internal stakeholders in Global Mobility on program and operations effectiveness
  • Assist Global Mobility Manager handling global relocations with our scorecard system for relocation vendors and provide analysis on performance with a focus on regional nuances
  • Build knowledge base content around Global Mobility and partner with People Services team (tiered support model) to continuously improve service delivery
  • Facilitate ad-hoc reporting through People Data team as well as manage regional-specific recurring reporting within People Operations team and reporting out to Global Mobility leadership
  • 8+ years experience in Global Mobility (relocation, immigration and tax)
  • Experience in both international and U.S. domestic mobility policy and processes
  • Vendor management skills with a focus on accountability and building relationships
  • Problem-solving, prioritization, and customer service skills
  • Ability to think through E2E solutions to improve the processes and plan around systematic blindspots
  • Ability to work with minimum supervision and lead projects simultaneously involving various groups / locations / vendors
  • Ability to work in a fast-paced environment and deal with ambiguity
  • Knowledge of Excel data analysis / manipulation, including pivot tables, V-lookups, and chart creation
14

Head of Americas Team Operations Resume Examples & Samples

  • Assist in the setting up of an SEC registered company and ensure all administration procedures are developed to ensure the administrative aspects are efficient and in-line with FCA and SEC regulations
  • Liaise with Wealth Management Head of Operations and his team to ensure consistency with administrative procedures across the firm
  • To provide day to day client service to the clients of a number of Portfolio Directors
  • Support the team in the preparation of both standard and bespoke reporting material
  • Provide ad-hoc performance in conjunction with performance team
  • Support of Cash Administration Service
  • Help prepare client presentations
  • Organise cash payments for clients
  • To respond to client enquiries either verbally or in written form in a timely manner
  • Maintaining records of client contact and communications
  • Act as liaison between clients, Portfolio Directors and operations
  • Support the Portfolio Directors with ad-hoc operational tasks
  • Input of deal orders
  • Support the team in the development and maintenance of spreadsheets, preparation of reporting and meeting materials and maintain key product and team statistics
  • Mastermind the account set-up process
  • Interaction with administrative / operational units within the Wealth Management Division (based in Zurich and London) or its custodians and assist with the management of the service to ensure seamless client relationship management
  • Assist team members at quarter end to complete and send out client reports
  • Ensure the proper operation of clients’ portfolios and accounts in line with FCA and SEC regulations and the firm’s business rules and regulations
  • Deal with all administrative enquiries or problems from clients, intermediaries, solicitors, trustees and accountants etc., liaising where necessary with appropriate departments within the firm or with the appropriate 3rd party and taking responsibility for ensuring timely client response and satisfaction
  • Check bargains, monitor outstanding deals and report / monitor errors
  • Create cash transfer requests ensuring compliance with the firm’s regulations re fax/email indemnity and mandated information. Liaise with the fund managers to ensure sufficient cash on account to meet client requirements
  • Ensure that all relevant senior staff are fully aware of issues and developments concerning their clients, in particular relaying any problems, errors or queries immediately and seeking guidance
  • Arranging internal and external meetings, and liaising with clients and intermediaries as necessary; and
  • Filing, in conjunction with both London and Guernsey filing procedures
  • Help to on-board new clients
15

Operations Manager, Myhr Americas Resume Examples & Samples

  • Lead continuous improvement efforts for the MyHR Americas team utilizing system data, internal customer, MyHR and stakeholder feedback, while ensuring alignment with global MyHR strategic priorities
  • Leverage HR knowledge and experience and build strong relationships with MyHR team members, as well as stakeholders throughout the eBay organization, to drive scalable and unbeatable employee experiences
  • Operate in a chief of staff capacity for the Americas MyHR Leader with responsibilities including but not limited to managing operating rhythms across the team, coordinating business reviews with HR Business Partners, contributing to executive presentations, facilitating department training
  • Provides oversight and direction to multiple project teams to ensure effective project support and implementation
  • Controls and tracks project performance and time allocations across multiple work streams, evaluates project progress to plan and initiates actions to address barriers
  • Deliver financial budget and planning; identify budget inefficiencies and recommend solutions to leadership team
  • Provide leadership to the data management team combining HR functional knowledge with strong technical expertise of HR Systems to lead HRIS-related projects
  • Drive process and system efficiencies to promote data integrity and ensure delivery of accurate reporting of data to the business
  • Address difficult and sensitive process and business issues with executive stakeholders in a manner that results in both successful resolutions and strengthened relationships
  • Determine critical business metrics, use business logic and technical skills to structure dashboards, scorecards, and other metrics
  • Utilize Salesforce and Workday data to provide key insights to MyHR Leadership
  • Work closely with the broader HR organization to leverage improvements, share best practices, optimize processes and promote a culture of Lean Six Sigma
  • Collaborate effectively with the leaders across the MyHR organization to drive a culture of high performance and encourage constant sharing of best practices, improvements, ideas and feedback
  • 8+ years business / HR experience
  • 4+ years process improvement experience preferred
  • Six Sigma Black Belt Certification from a recognized business program or certifying organization or equivalent experience working within a structured process improvement framework preferred
16

VP, Americas Professional Services Operations Resume Examples & Samples

  • Chief of staff of the Americas (USA, Brazil) Services Organization
  • Leads profitability improvement and forecasting of Americas Services
  • Drives the quarterly operating rhythm
  • Conducts business reviews & strategic initiatives with Global Services Executives
  • Anticipate and coach Operations to provides accurate information in the form of existing reports, ad hoc analyses or metrics to help business team identify core business trends/issues and define improvement actions
  • Secures business compliance with Corporate processes and policies. Uses judgments within broadly defined policies and practices and solves most complex engagement or profitability problems
  • Continuously elevate the business acumen of the Operations Team
  • Successful experience as IT Service/Delivery Director/VP and/or Finance Director/VP with a strong focus on Operations management and financial success
  • Foundation of financial principals, statistical methods and analysis tools
  • Good sense of timing and execution
  • English level fluent
  • Experience building and deploying global programs and processes
  • Knowledge in conflict management
  • Competencies: Customer Focus, Business Acumen, Managerial Courage
17

Global Mobility Operations Lead, Americas Resume Examples & Samples

  • Experience in developing methods to automate manual processes
  • Project management and process improvement background
  • Knowledge of process automation technology (RPA, cognitive technologies, etc.)
18

Americas Operations Resume Examples & Samples

  • Bachelor Degree in Engineering, Architecture, or Facility Management required
  • Continuing education coursework and Professional designation
  • Excellent negotiation, organization, written and verbal communications skills
  • Thorough knowledge of common building, mechanical, electrical and plumbing systems for commercial buildings and laboratories
  • Excellent working knowledge of annual operating budgeting and expense control
  • Ability to read, interpret and work from blueprints, and drawings
  • Proficient in Word, Excel and PowerPoint
  • Experience with CAFM software and BMS control systems required
  • SAP experience a plus
  • Ability to motivate, direct, and supervise a team
  • Availability to travel up to 25% of the time including some periodic international travel
19

Director Americas West Operations Lead Resume Examples & Samples

  • Drive a customer-obsessed culture amongst your direct and partner teams
  • Build and develop respected teams and talent to support customer growth and needs
  • Lead and influence relationship with both internal and external partners
  • Operational delivery of GE employee services and support across your sub-region, manage on-site teams (employees and service providers) for a consistent employee customer experience - partner for delivery of outcomes via faster problem resolution, elimination of recurring issues and simple self-service
  • Own local NPS (net promoter score) for all sites, driving action plans to measurably improve customer satisfaction metrics and engagement, develop and maintain a customer-obsessed mindset
  • Deliver site management technology services, providing a single face to local business leadership and serve as primary escalation point for site-level technology issues
  • Provide financial transparency for sub-region spend, partnering to delivery financial governance and budgeting, ensure local leadership understands consumption and cost levers, proactively drive customer savings
  • Plan, build and operate MyTech Lounges (physical and virtual) (GE's equivalent of the Apple Genius Bar) across the sub-region, continuously innovate the customer support experience and make every touchpoint an opportunity to delight
  • Be fanatic about the MyTech Promise (GE's commitment to all employees): invest in contemporary solutions to keep and exceed our employee commitment, deliver a consumer-grade experience for our workforce
  • Facilitate client device lifecycle management, optimization and rationalization
  • Partner with GE Digital's global product teams to deliver on customer expectations and priorities; ensure sub-region requirements are included in product roadmaps and provide continuous feedback on feature sets
  • Lead technology deliverables for site facility projects - new buildings, consolidations, upgrades, refreshes, closures
  • Bachelor's Degree in Information Systems / Technology, Computer Science, Engineering, Business, Marketing or 8 years equivalent experience
  • Minimum 8 years of progressive experience and demonstrated success in managing technology services in a diverse international environment
  • 5+ years of experience leading multi-disciplinary technical teams and a proven track record delivering mid-high complexity parallel projects with competing priorities
  • Relevant experience in delivering technology support services and managing end-user interactions
  • Proven success with driving change in a matrix, boundary-less organization
  • Relevant experience in a customer-facing environment
  • Hands-on experience in driving technology transformation
  • Deep expertise in digital workplace technologies and services
  • Strong quantitative, analytical and problem resolution skills, detail-oriented
  • Problem solver; demonstrated ability to deliver highly visible, business outcomes
  • Ability to create a culture of customer focus and obsession
  • Strong interpersonal, influencing, collaboration, organizational and leadership skills, ability to interact with executive leaders both verbally and in writing
  • High level of energy, self-motivation and a strong customer focus
  • Exhibits creativity and new ways of thinking when contributing to organizational objectives
  • Evangelize end user obsession and horizontal simplification
  • Builds a culture of continuous learning and fosters an environment of learning new ways to deliver results. Provides and requests regular feedback to improve self and others
  • Influential leadership with the ability to partner, inspire and build consensus
  • Builds trust across teams through competence, reliability, sincerity and caring
20

Senior Leader, Americas Operations Resume Examples & Samples

  • Develop and drive the overall direction, coordination, and inspection of Seller Support captive and partner contact center operations within the region
  • Create a culture where accountability, transparency and collaboration are the norm and where rapid deep dives into root causes of defects is a standard operating practice
  • Tirelessly advocate for improvements to systems and processes that will benefit Associates and/or Sellers
  • Implement bar-raising programs aimed at hiring and developing top talent and build career development roadmap for Service Delivery and captive site leadership
  • Identify and implement positive change while developing new processes that will deliver a remarkable experience to Sellers while keeping on pace with our explosive growth
  • Build collaborative relationships with Leaders and Stakeholders in other departments with an openness to innovation and willingness to export best practices across our global network
  • Influence operational leadership teams to provide timely and efficient service to Sellers with responsibility to raise the performance capability of the network
  • Solve complex seller support business problems and put plans in place to mitigate negative service trends through identifying and eliminating barriers to productivity and quality
  • Partner with senior business leadership to drive adoption and institutionalize relevant mechanisms and process excellence standards, methodologies, performance measurement concepts and best practices within operational teams
  • Fosters a sense of urgency and champions change that pushes for continuous improvement with a focus on improving efficiency, quality and seller experience
  • The Service Delivery Leader will be a strong leader who is known for influencing, inspiring and developing the best talent. He or she will have left strong successors behind him/her in their former companies and be focused on building a strong, sustainable organization at Amazon. In addition, the right individual will have solid business judgment, effectively communicate goals, and drive a fast paced organization to deliver results with a focused and pragmatic approach to the business
  • A minimum of 10-12 years of people management and contact center operations leadership experience, preferably in both captive and outsourced operations, to include five years in a senior management role in a fast paced, customer obsessed technical/Customer Service environment
  • Experience in delivering strategic direction at both local and network levels
  • Excellent attention to detail, data driven and results focused with proven analytical skills
  • Proactive in resolution of operational issues and escalation management
  • Strong leadership presence, with the ability to inspire and motivate large teams
  • Operations process standardization experience
  • Demonstrated project management leadership
  • Quality management, and performance management experience
  • Experience with outsourcing contact center environment
  • Experience creating and conducting executive business presentations
  • Masters, MBA or other advanced degree
  • COPC Certified Coordinator
  • Experience with LEAN and/or Six Sigma methodologies
  • Experience in Lean Thinking or TPS process improvement a plus
  • Exhibits excellent judgment
  • Hires & develops great people
  • Has relentlessly high standards
  • Expects and requires innovation of her/his team
  • Thinks big and has convictions
21

Senior VP, Americas Operations Resume Examples & Samples

  • Liaise extensively with the President, Americas on critical strategic matters and business issues, and lead the operations organization within the Americas region
  • Partner with the other two regional operations leads and the Chief Global Operations Officer to align on global operations strategy and plan, while driving global results
  • Drive planning, budget development, and strategic priorities to shape and execute operations strategy and objectives
  • Partner closely with the President, Americas and the Equinix leadership team to drive teamwork and a progressively collaborative, transparent, entrepreneurial and people-centric culture
  • Establish strong relationships and collaboration with key stakeholders in alignment and support of the Equinix Customer Experience
  • Externally represent Equinix to Fortune 1000 customers, partners, and consortiums/panels/standards groups
  • Oversee data center operations, including establishing key KPIs, SLAs, metrics and measurements (including performance, capacity, availability, budget)
  • Inspire, motivate, and maintain a culture that optimizes the passion and potential of Equinix’s employees
  • Establish critical business continuity plans, including the design and implementation of disaster recovery preparedness, detailed project and program management, data center move process, and logistics coordination
  • Plan and budget management for a complex multi-hundred million dollar operating budget
  • 15+ years demonstrated track record of facility operations management and maintenance; leadership and cross functional management experience
  • Demonstrated ability to provide though leadership, think strategically and effectively communicate vision and influence cross functionally
  • Strong executive presence, polish, and political savvy
  • Demonstrated ability to build and lead in a matrix managed organization
  • Excellent communication skills and ability to influence, using simple communications that convey complex concepts in a compelling, concise, and creative way
  • Adept at balancing intense short term pressures with overall long term goals
  • Strong relationship builder and collaborator
  • Able to succeed in an entrepreneurial environment
  • Bachelor’s Degree required, Master’s Degree preferred