Operations Services Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the operations services job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired. Read the complete guides below for more details.

  • Craft your perfect resume by picking job responsibilities written by professional recruiters

  • Pick from the thousands of curated job responsibilities used by the leading companies

  • Tailor your resume by selecting wording that best fits for each job you apply

Noavatar-profile
DK
D Kling
Destin
Kling
667 Haleigh Locks
Philadelphia
PA
667 Haleigh Locks
Philadelphia
PA
Experience Experience
03/2016 – present
Houston, TX
Operations & Services Team Lead
Operations & Services Team Lead
03/2016 – present
Houston, TX
Operations & Services Team Lead
03/2016 – present
  • Identify high risk items to management and work with support teams to implement system improvements
  • Maintain daily logs consistent with the established written supervisory procdures
  • Drive continuous improvement within the function to deliver on set quantitative goals
  • Working in a call center environment
  • Manage business TAT/SLAs with the teams
  • Resolving business queries and managing front to back exceptions with team managers
  • Certifying reports for internal clients on a regular basis, ie. daily credit monitoring report to credit risk management and business
06/2010 – 01/2016
San Francisco, CA
Deposits & Operations Services Risk Manager
Deposits & Operations Services Risk Manager
06/2010 – 01/2016
San Francisco, CA
Deposits & Operations Services Risk Manager
06/2010 – 01/2016
  • Map key processes, controls and risks in the business unit
  • Complete risk assessments to include the business unit’s self-assessment
  • Identify risk issues
  • Prepare documentation for qualifying business changes through established risk evaluation processes
  • Ensure risk management practices are integrated into all product/process developments, changes, and/or terminations
  • Update policies, standards and procedures
  • Adhere to risk management guidelines as established by the Deposit and Operations Services Manager or his/her designee and the BB&T Risk Framework to include active participation in any related risk committees, sub-committees or working groups
08/2004 – 04/2010
Houston, TX
Csis Shared Operations Services Operations Analyst
Csis Shared Operations Services Operations Analyst
08/2004 – 04/2010
Houston, TX
Csis Shared Operations Services Operations Analyst
08/2004 – 04/2010
  • Make sure that the services provided are accurate paid by anticipating the monthly invoices amounts
  • Execute automated procedures interfacing with systems to report business analytics and financial support indicators
  • Being a self-starter and motivated to offer innovative solutions and create quality results
  • Oversee that vendors meet their contractual obligations (service provided on time with quality)
  • Assist CSIS staff on administrative processes such as corporate cards and communications tools
  • Perform monthly reconciliations between actual payments and accounting info
  • Provide the amounts for allocating the security & investigative expenses to the related users on a monthly basis
Education Education
Bachelor’s Degree in Business
Loyola Marymount University
Bachelor’s Degree in Business
Skills Skills
  • Ability to build effective business relationships and work effectively with all levels of employees within AWC and its customer’s organization and the public
  • Excellent reasoning ability and decision making skills
  • Excellent systems skills/knowledge to include: OBS and other AWC systems
  • Ability to motivate customer service team in an effort to meet or exceed team goals
  • Ability to recruit, develop and retain an effective customer service team using effective team management philosophy
  • Ability to lead by example with a positive, caring attitude toward customers
  • Excellent communication and organization skills; and
  • The ability to actively participate as a team player
Create a Resume
1

Director, VOD / EST Operations & Services Resume Examples & Samples

  • Manage flow of digital product to market
  • Act as primary liaison internally to ensure communication & information flow of scheduling, new product offerings, pricing, and other ad-hoc product questions
  • Communicate ops timelines & updates in an efficient manner to all internal stakeholders
  • Supervise materials and asset delivery pipeline
  • Manage execution of price, date/windowing and product offering changes
  • Support management and enhancement of customer extranet
  • Supervise ongoing customer administration and distribution services
  • On-board new customers, work with BD & sales team through operational process, etc
  • Work with sales leads to launch additional product with existing customers
  • Ensure ongoing customer servicing needs are being met (e.g. augmented audio tracks, file specs, etc.)
  • Create/distribute customer facing schedules as necessary
  • Troubleshoot customer specific product issues
  • Develop and recommend ongoing process improvements to better service customers
  • Champion new digital supply chain processes across USHE, TVD
  • Explore & vet 3rd party services/solutions
  • Manage operational implementation of ongoing initiatives (e.g. eCopy), track & report out on consumer activity
  • 3 years operational, project management or operations experience, ideally in the media industry
  • Proficiency in MS Office applications, especially Excel and PowerPoint; Deep knowledge of digital media workflows
  • Outstanding interpersonal communication, project management and organizational skills
  • Proven ability to track multiple dynamic deliverables to deadline while working collaboratively with multiple stakeholders both internal & external
  • Experience with digital content distribution from studio or distributor perspective
  • Familiarity with emerging digital media platforms and technology
  • Demonstrated strong project & process management, improvement and troubleshooting
2

Operations & Services Team Lead Resume Examples & Samples

  • 2015 + sourcing strategy and execution
  • Process improvement and automation of manual processing
  • Development of Operating Model including agreement of roles and responsibilities
  • Review of client tools and Identification of systemic processing issues
  • Regular and ongoing stakeholder management and Chairing of Governance forums
3

Operations & Services Team Lead Resume Examples & Samples

  • Manage a regional team on/off & near shore to achieve the overall team goals, including but not limited to objective setting, mid and end of year appraisals, and cross training planning
  • Supervise the day to day responsibilities and output of the Trade Settlements team as related to all settlement related problems. Ensuring all trades are accurately matched and processed accordingly
  • Monitor, review and signoff on all daily tasks performed by team
  • Work collaboratively with other UBS group and IB logistical functions including Finance, IT, Legal, Compliance, Market Risk and Credit Risk
  • Ensure control standards are in line with Bank policy as documented within the Operations Control Document (OCD). Articulating all control deficiencies within an ORI, audit point or KPC action plan
  • Partner with Change Team to analyze and document current state processes and drive future state requirements, both onshore and offshore
  • Ensure information is shared between team members whilst also demonstrating the ability to communicate concisely and convincingly to a wider audience including senior operations management
  • Ensure deadlines are met and deliverables are of a high standard
  • Display enthusiasm and self-motivation to overcome obstacles and demonstrate a positive approach in the face of difficulty whilst encouraging the same approach in others
  • Drive continuous improvement within the function to deliver on set quantitative goals
  • Adhere to escalation procedures within IB operations
4

Operations & Services Team Lead Resume Examples & Samples

  • Supervise Client Vetting and QA teams
  • Coordinate with Client Vetting and QA team managers to balance client vetting coverage to meet business demands
  • Track record of implementing process controls and improvements in previous roles
  • Resolving business queries and managing front to back exceptions with team managers
  • Work with team managers to implement process changes as required by new regulations
  • Initiate and manage projects within the Client Vetting and QA teams
  • Firm knowledge of KYC, AML, and OFAC regulations
  • Manage business TAT/SLAs with the teams
  • Balance competing priorities and ability to action requests in a timely and efficient manner
  • Identify high risk items to management and work with support teams to implement system improvements
  • Develop and maintain a comprehensive knowledge of all internal systems related to Client Onboarding
5

Operations & Services Team Lead Resume Examples & Samples

  • Responsible for monitoring and submission of disclosures for Substantial shareholding, Australia Short positions, beneficial ownership and Takeover Panel reporting as per the regulatory deadline to the issuers/exchanges/regulators
  • Proactive self-reporting of any past errors or current problems or gaps that might impact on accuracy and timeliness of reporting to compliance
  • Partner with GSP IT, Compliance, Vendors, Business & other operations team on the IT implementation of system upgrades to meet the introduction of new regulatory reporting requirements, global strategy or projects in cooperation with the Global Head of Regulatory Reporting and/or to enhance existing reporting functionalities
  • Perform annual review of regulatory reporting requirements to make sure compliance with regulation in each jurisdiction in partnership with Compliance
  • Review and provide approvals for trade pre-clearance requests by the business/traders on the stocks restricted by GSP
  • Make sure all adhoc queries are responded and/or routed to appropriate teams
  • Detail required management information & Represent GSP compliance operations on monthly management Global/regional calls
  • Ensure desk procedures for on-shore & off-shore teams are documented and updated on an on-going basis
  • Escalate/highlight any operational risks, record the incidents & implement controls to mitigate the risks
  • Initiate & deliver change projects to streamline/reduce risks in the existing process
  • Responsible for resourcing and career progression for team members reporting to you and provide oversight of vendor support team
  • Direct reporting line to the Head of Compliance Operations and dotted reporting line to the Global Head of GSP & APAC compliance
  • Bachelor's degree or international equivalent
  • Five plus years of experience within Operations
  • Ability to handle confidential information and matters with discretion
  • Manage multiple, high priority tasks and adjust to shifting priorities, while meeting deadlines
  • Process oriented and should have strong attention to detail
  • Preference will be given to candidates with relevant experience in substantial shareholding reporting and takeover panel reporting
6

Csis Shared Operations Services Operations Analyst Resume Examples & Samples

  • Support the implementation of the regional CSIS vendor management program (contracts management) by designing of the related internal processes and providing the appropriate control infrastructure
  • Support CSIS vendor’s relationship acting as business supplier representative
  • Ensure that vendors are corrected classify and in compliance with Citi’s policies
  • Oversee that vendors meet their contractual obligations (service provided on time with quality)
  • Make sure that the services provided are accurate paid by anticipating the monthly invoices amounts
  • Manage communications with users, procurement, sourcing, accounts payment and vendors
  • Provide the amounts for allocating the security & investigative expenses to the related users on a monthly basis
  • Execute automated procedures interfacing with systems to report business analytics and financial support indicators
  • Perform monthly reconciliations between actual payments and accounting info
  • Generate periodic queries on financial, accounting, security, safety, fraud, etc. with accuracy to identify and process data sources
  • Build operational and executive reports base on CSIS management and/or functions needs
  • Use problem solving skills to determine problems’ root cause and suggest solutions with users
  • Assist CSIS staff on administrative processes such as corporate cards and communications tools
  • 1-2 years of business administration, industrial engineering, accounting, operation processes
  • Good math skills and strong attention to details
  • Good planning and organizing skills with ability to deliver to plan and deadlines
7

Project Engineer, Operations Services Resume Examples & Samples

  • Collaborate with maintenance and operations partners to upgrade preventative maintenance (PM) processes and process control systems, constantly incorporating new knowledge that has been developed to improve performance and reliability (at plant locations)
  • Experience in consumer products or food company and plant experience, either technical or production (3 years)
  • Project management (3 years)
  • Supervision, including direct supervision of contractors (1 year)
8

Cib Operations Collateral Operations Services Delaware Clerical Resume Examples & Samples

  • Provide daily reporting of the firm’s collateral holdings with multiple clearing houses to the various lines of businesses
  • Process daily settlements for trades submitted to the clearing houses
  • Identify settlement breaks and advise Middle Office on corrections needed
  • Monitor trends and investigate large variations in amounts of pledged collateral to identify underlying causes
  • Identify improvements and alternative methods to existing processes and databases
  • Reconcile balances daily on general ledger accounts owned by internal businesses as well as cash accounts directly posted to by the clearing houses
  • Participate in system enhancements testing to facilitate daily operations
  • Distribute cash collateral to balance sheet accounts for various trading desks according to their appropriate share
  • Investigate reference data on cleared trades and provide any changes to the clearing houses
  • Develop a working knowledge of IRS, FRA, CDS, and NDF derivative products
  • Compose procedure manuals for current responsibilities and developed operations models for additional clearing houses
  • Explain clearing house operations model and regulations to trading desks and financial control teams
  • Performing daily control process to ensure that JPMorgan accurately meets its daily regulatory requirements
  • Preparing and analyze monthly regulatory dispute reports
  • Assist the operations and Legal teams in documenting and processing segregation elections
  • Periodically review and update various Business Requirement Documents (BRD) for Collateral & Dispute Reporting
  • Bachelor degree in Finance, Accounting, or Business or equivalent work experience required
  • Background of excellent Client Service
  • Control focused, working in a high pressure environment, adhering to strict procedures and timelines
  • Problem solver with the ability to assist in the development of solutions for clients
  • Must possess heightened communication skills, both written and verbal, as the role depends upon superior communication skills in order to bridge the multiple business lines that will be supported
9

Deposits & Operations Services Risk Manager Resume Examples & Samples

  • Previous experience with the ATM channel (high)
  • Map key processes, controls and risks in the business unit
  • Complete risk assessments to include the business unit’s self-assessment
  • Identify risk issues
  • Maintain an understanding of the business unit’s products, processes and technologies
  • Prepare documentation for qualifying business changes through established risk evaluation processes
  • Maintain a basic knowledge of laws, regulations, rules and industry-related best practices applicable to the business unit
  • Maintain a high-level understanding of the control environment (proactive/reactive, leading/lagging, automated /manual) and support the ongoing effectiveness of risk controls. Test as appropriate
  • Support risk mitigation activities to ensure residual risk is within defined and acceptable limits and risk -related issues are resolved timely
  • Ensure risk management practices are integrated into all product/process developments, changes, and/or terminations
  • Update policies, standards and procedures
  • Adhere to risk management guidelines as established by the Deposit and Operations Services Manager or his/her designee and the BB&T Risk Framework to include active participation in any related risk committees, sub-committees or working groups
  • Assist business unit’s Vendor Risk Manager, Information Security Compliance Manager, Privacy Contact, Bank Secrecy Act/Anti-Money Laundering (BSA/AML) Accountability Network representative and Business Recovery representative
  • Advocate and administer a strong channel/business unit risk management program to include self-identification and remediation of material risks and issues in accordance with BB&T values
  • Ensure close coordination and collaboration with second line of defense representatives to include Operational Risk Management, Compliance, Privacy, BSA/AML, Legal and Liability Risk Management
  • Assist in the coordination of business unit, regulatory exams, and risk assessments to include the gathering of due diligence items
  • Serve as point of contact and represent the business unit in meetings with vested stakeholders and partners
  • Promote partnership with other risk management groups within BB&T and foster teamwork and participation in group objectives and goals
  • Capture and report effective key risk indicators, current and emerging risks, and other risk information to Deposit or Operations Services Manager
  • Bachelor’s degree in a business-related field or equivalent education and related training
  • Five years of experience in the banking industry with an emphasis on existing/emerging deposits and/or operations activities
  • Demonstrated knowledge and understanding of risk management concepts and practices
  • Solid time management and organizational skills
  • Extremely adaptable to dynamic work environment; ability to work well independently and with all levels of management
  • Ability to interact with and present to a variety of audiences
  • Highly effective interpersonal and verbal/written communication skills
  • Self-motivated, takes initiative and focuses on achieving results
  • Master’s degree in Business or related field, or equivalent education and related training
  • Process Master, Project Management, and/or other risk-related internal/industry certification
  • Strong working knowledge of Microsoft Visio
10

Operations & Services Team Lead Resume Examples & Samples

  • Maintain daily logs consistent with the established written supervisory procdures
  • Work a flexible schedule to provide on call support after general business hours and weekends as needed
  • Ensure daily service level objectives are met on incoming calls and emails
  • Partner with the Client Relations team to ensure complaints are handled appropriately
  • Escalate any potential risk issues on a timely basis
  • Bachelor's Degree in Business Administration, Accounting, Finance or Related Field
  • Working in a call center environment
  • Financial Services and banking background
  • Managing large teams
  • 5-7 years experience in the financial industry
11

Csis Shared Operations Services Internal Control Analyst Resume Examples & Samples

  • Implement and ensure the compliance of any applying (locally and globally) Internal Control Strategies on Information Security
  • Follow up to ensure accurate and timely data is provided for controls testing by reconciling global standards to control monitoring evidence provided and analyze results to identify and summarize risk themes and trends and assist in formulating effective solutions to ensure adherence to policies, procedures and regulatory requirements
  • 1-3 years of control and compliance procedures experience
  • Ability to assimilate ambiguous and changing information
  • Strong Service Attitude
12

Csis Shared Operations Services Operations Analyst Resume Examples & Samples

  • Monitor and control the Security & Safety vendors to support and help the related budget
  • Keep the follow up on monitoring and quality control to Security & Safety vendors
  • Develop queries to extract data on CSIS management and/ or functions needs
  • 1 year of business administration, industrial engineering, accounting, operation processes
13

Csis Shared Operations Services Operations Specialist Resume Examples & Samples

  • Gather information about CSIS KPI’s
  • Design and execute automated procedures interfacing with systems to report business analytics and financial support indicators
  • Discuss with staff, users and management to develop requirements to create new report or revise current report
  • Handle reimplementation work and determine nature of support on skills and projects
  • 4-7 years of business administration, industrial engineering, accounting, operation processes
  • Very good written and verbal language skills in Spanish and English, Portuguese is a plus
  • Analytical skills to recognize activity patterns to drive the identification of trends
  • Quality orientation/initiative/creativity
14

Csis Shared Operations Services Control Specialist Resume Examples & Samples

  • Implement and ensure the compliance of any applying (locally and globally) Internal Control Strategies
  • Coordinate any internal/ external review and provide elements to ensure the correct closure of any gap & observations to the processes
  • Coordinate throughout the region the process management
  • Ensuring accurate and timely data is provided for controls testing by reconciling global standards to control monitoring evidence provided and analyze results to identify and summarize risk themes and trends and assist in formulating effective solutions to ensure adherence to policies, procedures and regulatory requirements
  • Attending recurring control program meetings, preparing meeting minutes and deliverable status tracking reports on the various programs to promote a progressive and sustainable compliance culture and ensure the accountability for associated elements of the risk and control framework
  • Performing follow-up tracking as required on upcoming and overdue deliverables, open issues and corrective action plans to support timely remediation and adherence to Control and Operational Risk practices
  • 4-7 years of control and compliance procedures experience
  • Outstanding written and verbal language skills in Spanish and English, Portuguese is a plus
  • High level of personal integrity, and the ability to professionally handle confidential matters and exude the appropriate level of judgment and maturity
  • Understanding of control & compliance related activities, policies, procedures, and activities that are part of a control framework
  • Team player but must have the ability to work independently and meet strict timelines
  • Ability to follow established accounting and regulatory policies and procedures
  • Being a self-starter and motivated to offer innovative solutions and create quality results
  • Ability to think critically and respond to time-sensitive requests
15

Csis Shared Operations Services Manager Resume Examples & Samples

  • Manage and coordinate the Shared Operations Services staff, acting as their leader
  • Manage and coordinate the month and year end financial for CSIS Latam & Mexico operations
  • Act as CSIS Latam & Mexico representative on the regional cost committees, meetings and on conference calls
  • Act as Account-Owner with the related accounts with the CSIS Latam & Mexico’s operations in the Balance Sheet Review process
  • Manage the MCA process for CSIS Latam & Mexico
  • Coordinate and Manage of corporate mandated and legal programs (Information Security –BISO, Data Privacy and Records Management-RMO) for all CSIS Latam & Mexico
  • Act as contact between CSIS Latam & Mexico’s operations among other Citi functional areas
  • Lead the Regional trainings’ monitoring and follow up as well as the quality of communications processes
  • 7-10 years of financial/accounting, analysis experience, business administration
  • English and Spanish languages, Portuguese is a plus
  • Ability to represent CSIS Latam & Mexico and speak to processes in meetings and on conference calls
  • Strong attention to detail and understanding for controls
  • Ability to manage numerous priorities and coordinate multiple deliverables
  • Ability to analyze, escalates, and resolve problems
  • Strong control awareness
  • Quality orientation/initiative/creativity and attention to detail
16

Csis Shared Operations Services Accounting Specialist Resume Examples & Samples

  • Ensure the Integrity and control of financial records
  • Create the regional financial model, related processes, controls, databases, ad hoc reports
  • Maintain the CSIS financial model regionally, related processes, controls, databases, ad hoc reports, and formal communications to efficiently monitor and assist in the management of the CSIS Latam & Mexico budget/expense. Customizes financial processes (variance analysis and forecasting) and summary data received from Finance to provide CSIS specific data required to manage the budget/expenses. This includes using financial databases and accessing supporting information with expense and budget impacts
  • Lead regional implementation of vehicles to facilitate the capturing and tracking processes of corporate challenges (tasks). Presenting summary of special tasks, reflecting potential plan reductions, and tracking experience in achieving desired reductions, and communicating summary results to CSIS Latam & Mexico management through customized reports
  • Coordinate efforts to maintain regional records of different expense management initiatives (accruals, exceptions, transfers, signing authority levels, allocations, etc) which require extensive contact with Regional Operations staff to ensure proper information flow in a timely manner
  • 4-7 years of financial/accounting analysis experience
  • Strong communication skills across various levels of the organization
  • Excellent interpersonal skills and the desire to interact with people at different levels throughout the day through multiple mediums
  • Ability to analyze, escalates, and resolves problems
17

Gaming Operations & Services Assistant Resume Examples & Samples

  • Provides administrative support for Video Game Voiceover Sessions. This includes formatting, preparing and printing scripts, ensuring stage is ready for use, ordering food. Responds to client needs as they arise during sessions
  • Assist with requesting Drive-Ons, prepares department work orders, and handles monthly PCard Reconciliation
  • Prepares casting sides to be sent to agencies and also downloads, organizes and tracks Auditions as they come in from the agents
  • Inputs actor information into Database and research competitive game titles as needed
18

Deposits & Operations Services Risk Manager Resume Examples & Samples

  • Identify risk issues and monitor resolution
  • Maintain a strong understanding of the business unit’s products, processes and technologies
  • Prepare documentation, as needed, to sponsor qualifying business change through established risk evaluation processes
  • Maintain a high-level knowledge and provide guidance on laws, regulations, rules and industry-related best practices applicable to the business unit
  • Maintain a high level understanding of the control environment (proactive /reactive, leading/lagging, automated/manual) and support the ongoing effectiveness of risk controls. Test as appropriate
  • Execute risk mitigation activities to ensure residual risk is within defined and acceptable limits and risk related issues are resolved timely
  • Ensure risk management practices are integrated into all product/process developments, changes and/or terminations
  • Coordinate the development and/or timely update of policies, standards and procedures
  • Adhere to risk management guidelines as established by the Deposits and Operations Services Manager or his/her designee and the BB&T Risk Framework to include active participation in any related risk committees, sub-committees or working groups
  • Serve as business unit’s Vendor Risk Manager, Information Security Compliance Manager, Privacy Contact, Bank Secrecy Act/Anti-Money Laundering (BSA/AML) Accountability Network representative and Business Recovery representative
  • Advocate and administer a strong channel/business unit risk management program to include the self-identification and remediation of material risks and issues in accordance with BB&T values
  • Assist in the coordination of business unit audits, regulatory exams, and risk assessments to include the gathering of due diligence items and drafting of management responses
  • Promote partnership with other Risk Management groups within BB&T and foster teamwork and participation in group objectives and goals
  • Capture, report, and monitor effective key risk indicators, current and emerging risks, and other risk information to Deposits or Operations Services Manager
  • Seven years of experience in the banking industry with an emphasis on existing/emerging deposits and/or operations activities
  • Strong knowledge and understanding of risk management concepts and practices
  • Highly effective interpersonal and verbal/written communication skills with the ability to express complex concepts in clear and concise business terms
  • Self-Motivated, takes initiative and focuses on achieving results
  • Knowledge and/or experience of the Digital Channel
  • Process Master, Project Management, and/or other risk-related internal/industry certifications
19

Operations & Services Team Lead Resume Examples & Samples

  • Highly Proficient with Excel, PowerPoint, SharePoint and familiarity with MS Access
  • Excellent writing and communication skills
  • Knowledge of Broadridge Broker Processing System
20

Deposits & Operations Services IRS Resume Examples & Samples

  • Perform all tasks on a timely basis in order to meet processing schedules and legal and regulatory timeframes for legal processes (e.g. levies, liens, garnishments, and subpoenas; Federal Regulation CC, D, DD and O; Internal Revenue Service Regulations, related to tax reporting; abandoned property laws; and lawyer trust accounts)
  • Effectively communicate with outside and internal legal counsel, court representatives, and local, state and federal government agency representatives
  • Develop and maintain a thorough working knowledge of assigned functions and related process flows
  • Develop and maintain a thorough working knowledge of all systems and applications used in daily processing
  • Provide quality client service by assisting in problem/research resolution
  • Maintain documentary files as required by law or regulation
  • Maintain an adequate working knowledge of all Internal Revenue Service (IRS) regulations, State and Federal laws, and compliance issues governing applications of responsibility
  • Assist with documenting current internal policies and procedures for department and branches
  • Seek continuous process improvements and ensure adherence to the processes in place to prevent monetary losses
  • High School diploma or equivalent education and related training
  • Ability to follow verbal and written instructions and use sound judgment in decision-making
  • Ability to analyze data and/or situations and make sound decisions
  • Exemplify accuracy in detail work
  • Effective verbal and written communication skills with good penmanship
  • Ability to lift objects greater than 10 pounds
  • Must possess the ability to work in an area governed by production standards and have the ability to work extended hours in order to meet deadlines
  • Paralegal experience
  • Bachelor’s degree or technical training with experience
21

Deposits & Operations Services CD Resume Examples & Samples

  • Provide support to Community Bank by utilizing department resources (e.g. Tivoli, examples book, coworkers, Branch Operations manual, product knowledge, conference manuals, IRA vender newsletters and phone support)
  • Identify opportunities for system enhancements or department procedural changes and refer to supervisor
  • Meet daily processing deadlines by performing a variety of tasks
  • Participate with client service development
  • Process IRA account openings, transfers, rollovers, contributions and distributions according to government regulations and company policies
  • Maintain an adequate working knowledge of all IRS regulations and compliance issues governing application systems
  • Serve as role model and resource for information and research to associates
  • Assist with training and developmental requirements for new and or existing associates
  • Interpret operating policies and procedures applying to recurring problems and recommend change as appropriate or when job duties are modified
  • Two years of experience in financial services industry
  • Effective interpersonal skills and positive team player
  • Ability to understand written IRA compliance information
  • Accuracy in detailed work
  • Must possess the ability to work in an area governed by production standards
  • Good accounting and strong analytical skills
22

Deposits & Operations Services DDA Resume Examples & Samples

  • Meet all processing schedules for assigned systems
  • Input all requested maintenance (DDA/SAV and MICM) on a timely basis; maintain system integrity by ensuring quality input of data
  • Develop and maintain a thorough working knowledge of all branch and system-related policies/procedures, on line screens and process flow
  • Provide support to branch and home office personnel by assisting in problem/research resolution while exemplifying excellent client service skills
  • Assist in special projects and conversions, as needed
  • Identify opportunities for systems enhancements and refer to manager
  • Assist in resolution of system-related problems
  • Assist in the annual update of the department’s policy and procedures
  • Maintain an adequate working knowledge of all enhancements and changes related to DDA/SAVs product types
  • Work with Corporate Funds Management to maintain interest rates on deposit products (i.e. keying special rates upon request, verifying rate changes on deposit products)
  • Associate’s degree in a related field, or equivalent education and related training
  • Three years of experience in financial services industry
  • Above average understanding of all relevant regulations and application to DDA/SAV/Health Savings Account (HSA) Administration
  • Accuracy in detail work
  • Three years of banking experience
  • Experience in administering a banking software application
  • Above average knowledge of branch operations, application systems, manuals and services
  • Knowledge of banking operations
  • Strong analytical and accounting skills
23

Operations & Services Team Leader Resume Examples & Samples

  • 1) Excellent customer facing skills with pleasant disposition at all times
  • 2) Strong drive and commitment, proactive with a 'Can-Do' attitude at all times
  • 3) Good Business level proficiency in Japanese – (both oral and written)
  • 4) Fluent communication skills in English (both oral and written)
  • 5) Strong analytical and problem solving skills
  • 6) Proficient in Microsoft Office (i.e. Word, Excel & PowerPoint)
  • 7) Knowledge of FX products / trades is beneficial
  • 8) Good team player
  • 9) Attention to details a must
  • 10) Good understanding of Japanese client service and business culture is very important
24

Deposits & Operations Services IRS Resume Examples & Samples

  • Serve as a liaison with BB&T’s Legal counsel to clarify and interpret new legal or regulatory issues
  • Perform all tasks on a timely basis in order to meet processing schedules and legal and regulatory timeframes (i.e. levies, liens, garnishments, and subpoenas; Federal Regulation CC, D, DD and O; IRS regulations, related to tax reporting; abandoned property laws; and lawyer trust accounts)
  • Develop and maintain a thorough working knowledge of all IRS Regulations, State and Federal laws, and Compliance issues governing applications of responsibility
  • Maintain a high level of Client Service in communicating with and servicing external clients (e.g. outside legal counsel, courts, IRS) and branch personnel
  • Make reasonable and sound decisions based on legal requirements, regulatory standards, and risk assessments
  • Maintain a high level of awareness to meet high standards of quality and ensure compliance
  • Assist with training and developmental requirements for new and/or existing associates are fulfilled
  • Interpret operating policies and procedures applying to recurring problems and recommend change, as appropriate
  • Identify internal efficiencies and system enhancements and refer to supervisor/manager
  • Maintain proficiency in systems and applications used in daily processing of all functions
  • Assess operating environment for inefficiencies that may lead to potential risk and continuously seek process improvements
  • Adhere to clean desk and information security policies, protecting client confidentiality at all times
  • Identify and immediately report potential operational risk concerns
  • Associate’s degree in a related field, or equivalent experience and related training
  • Above average ability to follow verbal and written instructions and use sound judgment
  • Above average ability to analyze data and/or situations and make sound decisions
  • Effective interpersonal, verbal and written communications skills with good penmanship
  • Excellent reading comprehension and ability to retain information
  • High degree of accuracy in detail work
  • Excellent knowledge of branch operations and banking applications
25

Operations Services Specialist Resume Examples & Samples

  • Coordinates all essential logistical details for service delivery (including but not limited to): confirming date, time and number of participants;assigning and confirming consultant(s) for the delivery of the service(s);verifying necessary technology will be provided to the consultant; ensuring travel has been booked and necessary print materials/handouts and/or learning network login information has been provided to client in time to support the delivery of the scheduled service (NOTE: All of the above must be completed in adherence to established requirements, aiming at maximizing service quality while minimizing costs)
  • Works closely with the coordinator that focuses on Services with “To Be Determined” dates to proactively contact clients to pursue scheduling of services with open dates
  • Ensures that the scheduling system accurately reflects the status of each service at any point in time and fully documents all necessary details obtained throughout the management of a given service
  • Aids in creating and monitoring reporting to manage the full life-cycle of services from a new service request through the completion of client invoicing, as well as providing reporting analytics on service transactions for clients and managers
  • Detail oriented and possess excellent organizational skills
  • Self-starter with ability to perform under minimal supervision while maintaining a positive attitude
  • Bachelor’s degree or minimum of 3 years of experience in related field
  • Previous sales, customer service or logistics experience is a plus
  • Familiarity with school districts and/or working with professional service plans preferred
  • Experience with SalesForce and/or SAP is preferred
26

Operations & Services Manager Resume Examples & Samples

  • Ensuring all service standards are maintained to the highest levels
  • Managing staff throughout the network, ensuring all resources are maximised
  • Developing business analysis and modelling to optimise revenue and costs for the business
  • Ensuring that all aspects of the business meet with the compliance standards expected
  • Ensuring that all staff members are trained in terms of policies and procedures pertaining to the business, both commercial and regulatory
  • Working alongside management to ensure all aspects of business operation are efficient, profitable and compliant
  • Minimum 7 years management experience in Financial Services
  • Excellent IT skills
  • Proven track record in HR processes, resourcing and change management
  • MCR
  • Strong commitment to excellent customer service experience with a proven track record
  • Business acumen and insight to be an effective manager of a growing business
  • Experience managing and leading teams effectively
27

Manager, Operations Services Resume Examples & Samples

  • Manage the daily office operations and functional activities, including management oversight for the office services and administrative assistant professionals
  • Actively engage with practice transformation leaders and practice leaders to understand business needs, identify opportunities, and implement solutions to improve services and create a sustainable high-performance environment
  • Oversee the management of practice space planning while also strategizing with leaders to develop long-term solutions to change management and space utilization
  • Ensure fiscal responsibility by actively managing the practice budget, balancing the need for prudent expenditures while at the same time seeking appropriate cost-containment opportunities and assist resource management team with project engagement management
  • Actively participate in national projects, implement new projects and execute special projects as directly working closely with transformation team
  • Complete other duties and projects at the direction of operations services and local office functional leadership
  • Minimum of ten years of business operations or administrative experience; preferably within a professional services firm or similar environment
  • Minimum of two years of supervisory experience
  • Experience with budget and/ or engagement management process
  • Fundamental knowledge of essential office functions, including mailroom, reproduction, records, office supplies, conference services, switchboard/reception, and administrative assistant support
  • Proficient with Microsoft Office Suite applications; including Word, Excel, PowerPoint, and Outlook
28

Summer Internship Operations Services Resume Examples & Samples

  • Contribute to a team dedicated to providing accurate and timely processing to our U.S. Bank clients, as well as best-in-class customer service and support
  • Collaborate with leaders across the enterprise to help ensure that Operations Services is a highly efficient service organization
  • Work in group and individual environments to expand skills with hands-on assignments or projects addressing business problems
  • Network with industry professionals and gain valuable experience working for a financial industry leader
  • Demonstration of curiosity and desire to learn and contribute to the team
  • Strong communication, organizational, problem solving and analytical skills
  • Knowledge of IT environment, systems, applications and/or infrastructure
  • Ability to work independently and think strategically with a “can-do” attitude
29

Operations Services Manager Resume Examples & Samples

  • Hire great people, mentor a great team, establish great relationships and build a great culture
  • Ensure systems availability and quick response and recovery during systems degradations
  • Provide leadership and management to the DevOps team by defining policies, proactively looking to solve operational issues, and responding quickly to employee problems
  • Champion the development and maintenance of an agile partnership between software development and IT/operations
  • Create efficient and effective systems engineering and topology management practices
  • Create shared vision, and build and maintain strong cross-functional relationships/alignment, with partners across the business (e.g. Development, Product, Operations and Quality Assurance)
  • Be a technical advocate - defend business value through pursuit and development of tools and practices that empower IT operations and streamline development
  • Bias for action. Bias for data driven decisions. Bias for “test and learn”
  • 10 years of experience increasing DevOps, NetOps and Database Operations responsibility
  • 8 years of vendor contract management and vendor contract oversight
  • 5 years of experience managing teams serving the full spectrum of ecommerce stack operations
  • 5 years of experience with formal security standards (PCI, HIPAA, SOX, etc.), including systems security and information security practices
  • 5 years of experience providing IT infrastructure and IT helpdesk support
  • 5 years of experience working with agile product delivery practices
  • 3 years designing and sustaining AWS based ecommerce topologies
  • Be familiar with key technologies and the architectures that comprise CarRentals.com infrastructure (AWS, Linux operating systems, networking, databases, Internet and cloud engineering)
  • Assist in triaging urgent IT/ops work tasks derived from business requirements or from needed internal tech improvements
  • Lead the adoption and development of tools and practices that empower engineers be active participants in the deployment and configuration of applications and infrastructure
  • Experience with ITIL (IT service management, interacting with existing Expedia services)
  • LI-VS1
30

Accenture Asset & Operations Services Resume Examples & Samples

  • Energy – Focuses on the entire energy value chain within Oil & Gas, and specializes across business areas within Upstream, Downstream, Oil Field Services, Renewables, etc
  • Utilities – Advice and lead client engagements in wide variety of strategy and operational transformation topics across the overall value chain within the Utilities industry including Retail, Transmission & Distribution, Generation etc
  • Chemicals – Focuses on Basic, Specialty, and Fine Chemicals industries across domains (and not limited to) including Commercial Excellence , Supply Chain Optimization, Operations Excellence, Process Readiness and Capital Projects Management
  • Natural Resources – Focuses on Metals, Mining, Forest Products, Building Materials industries across multiple domains (and not limited to) including Supply Chain Optimization, Operations Excellence, Operations Management, Pricing & Profitability Analysis etc
  • To bring industry knowledge, world class capabilities, innovation and cutting-edge technology to our clients in the Resources industry to deliver business value
  • To work with leading Resources clients, major customers and suppliers to develop and execute maintenance & reliability strategies
  • To harness extensive knowledge combined with an integrated suite of methods, people and assets to deliver sustainable long term solutions
  • Develop and deepen specific approaches from existing Accenture models, in order to customize solutions to our clients
  • Engineering Degree (Tier-1 institutes)
  • MBA / PGDM (preferred though not mandatory)
  • More than 10 years of experience in any of the asset intensive industries such as - Oil & Gas, Chemical, Natural Resources (Metals & Mining) & Utilities
  • Hands on experience in Reliability centered maintenance (RCM), Asset Criticality analysis, Planning & Control of Maintenance activities, Maintenance Procedures creation, Lean Six Sigma tools
  • Hands on experience in Asset Life Cycle, Risk Based Inspections (RBI), Predictive Analysis will be an added advantage
  • Hands on experience in tools such as SAP PM/Maximo, Meridium, NRX Asset Hub will be an added advantage
  • Have knowledge of Asset optimization, Maintenance & Reliability practices as Reliability Centered Maintenance (RCM), Risk Based Inspection (RBI), Lean Six Sigma and willingness to learn and grow
  • Have good understanding of tools such as SAP PM/Maximo, Meridium APM, NRX Asset Hub and Asset Answers
  • Business Process mapping, process optimization and process modeling experience in Asset Optimization
  • Equipment Criticality Analysis and Reliability Centered Maintenance experience
  • Experience in development of maintenance strategy
  • Experience in Root cause analysis of equipment failures – FMEA, RCA, FTA etc
  • Experience in Failure Data Statistical Analysis
  • Self-motivated with strong analytical and communication skills
  • Good inter-personal skills to work well with clients and other team members
  • Ability to work with geographically dispersed teams
  • Knowledge or exposure to Predictive Asset Maintenance (PAM) will be an added advantage
31

Manager Operations Services Resume Examples & Samples

  • Directs staff of planning support personnel responsible for Operations scheduling and Clearance and Tagging preparation for both online maintenance and planned outages
  • Act as interface with Exelon Nuclear Generation Planning to coordinate changes in planned generation
  • Responsible for ensuring scheduled work can be accomplished within the bounds of Technical Specifications and other regulations
  • Participate/lead special projects and initiative
32

Operations Services Manager Resume Examples & Samples

  • Responsible for creating a work environment in the customer service center that is in alignment with the company’s CITE Principles and Supporting values
  • Manage internal operation including Design, Order Processing and Customer Service in meeting and/or exceeding job completion, just-in-time deliveries and installations, and service policy goals
  • Achieves customer service objectives by analyzing customer service information; makes recommendations to support the achievement of strategic plans
  • Develops action plans to improve operations, productivity, quality, and customer-service standards
  • Works with BSR, Sales and GM to resolve customer issues
  • Manages the manpower requirements of the Design, Order Process and the Customer Service Department by overseeing and coordinating the recruitment and on-boarding of employees and new customers. Additionally, this position is responsible for communicating job expectations; planning, monitoring, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures and the discipline of employees in the department
  • Instruct representatives on proper handling of any situation that may fall outside the normal scope of their authority
  • Function as a team player with sales and operations to insure effective field execution and customer satisfaction by efficiently performing order processing and scheduling of field service
  • Should be able to increase productivity and performance of the team through increased visibility through reporting and implementation of training programs
  • Develops and implements procedures pertinent to be effective and efficient operation of the Design, Order Processing and the Customer Service departments
  • Ability to set direction and build scorecards to drive performance of department
  • Partner with management team to align customer service department policies and systems with the company’s objectives
  • Establish scorecards elements, targets and measure performance
  • Measures employee’s performance and make employment decisions
  • Assists employees in troubleshooting orders that require special handling
  • Minimum of 4 years of supervisory experience in recruiting, developing and retaining an effective team,
  • Minimum of 5 to 10 years of experience in a customer service or field operations environment
  • Advanced keyboarding skills required, knowledge of windows based applications preferred
  • Ability to build effective business relationships and work effectively with all levels of employees within AWC and its customer’s organization and the public
  • Ability to lead by example with a positive, caring attitude toward customers
  • Ability to recruit, develop and retain an effective customer service team using effective team management philosophy
  • Ability to motivate customer service team in an effort to meet or exceed team goals
  • Excellent systems skills/knowledge to include: OBS and other AWC systems
  • Excellent reasoning ability and decision making skills
  • Excellent communication and organization skills; and
  • The ability to actively participate as a team player
33

Operations Services Specialist Resume Examples & Samples

  • Works in conjunction with the Sr. Director of Operations Services to provide detailed oversight of current and future restaurant initiatives and communication, as well as make recommendations for improvements
  • Works in conjunction with the Sr. Director of Operations Services to develop, execute, and evaluate multiple Restaurant communication processes and initiatives
  • Design, development and maintenance of communication templates following brand standards
  • Acts as a point of reference and a source of knowledge for Bob Evans restaurants as it pertains to key initiatives, and understands how to best support restaurant general managers
  • Assists with the planning, development, proofing, editing, and communication of implementation materials for Restaurant initiatives
  • Acts as a resource for all departments in regard to communication and implementation of new policies, procedures, and initiatives
  • Excellent written and verbal communication skills, material design
  • Strong task organization skills that enable the individual to manage multiple projects and meet deadlines in a fast paced environment
  • Ability to effectively communicate across department lines and to all levels of the company
  • Excellent problem solving creativity, operations knowledge and attention to detail
  • Must be proficient with Microsoft Excel and Publisher
  • Experience with Microsoft PowerPoint and Word is preferred
  • Fundamental understanding of Bob Evans Farms and/or restaurant operations
  • 4+ years operational experience as a General Manager or Operations Services comparable role
34

TPA Operations & Services Leader Resume Examples & Samples

  • Manages TPA service actives and staff to provide the highest standards in related service areas and client relationships
  • Develops new business takeover procedures
  • Responds to requests for proposal from potential clients
  • Maintains and sets performance standards for employees to increase productivity and customer satisfaction
  • Develops and maintains dependable market relationships in assigned markets to support current and anticipated acquired business
  • Assures relationships between the sales and service staff are cooperative and productive
  • Manages assigned staff, establishing individual goals, and evaluating results
  • 10 or more years related experience
35

Operations Services Specialist Resume Examples & Samples

  • Generating sales quotations, using client-specific database and financial systems
  • Able to manage specific tasks through prescribed processes, and use critical thinking to bridge process gaps on non-standard tasks
  • Ability to multi-task in a high volume transactional environment
  • Person who enjoys being busy all the time
  • 1-2 years Administration experience preferably in sales processes
36

Operations Services Specialist Resume Examples & Samples

  • Generating sales quotations for customers, using dedicated sales database systems
  • Ensure the integrity of client information maintained in the database systems
  • Generating reports for internal use by mining information from various computer packages
  • Updating and managing Excel spreadsheets
  • Dealing with external and internal queries in a professional, client orientated manner
  • Working with team members and reporting lines to further enhance existing processes to ensure maximum automation and efficiency
  • 2 years + Administration experience preferably in sales processes
  • Candidate must have solid experience in Microsoft packages (Word, Excel) and email Databases
37

Trust Operations Services Specialist Resume Examples & Samples

  • Balances data entry work on trust system
  • Posts contributions, rent, mortgage, royalty and miscellaneous income transactions to accounts as necessary
  • Processes savings bond transactions
  • Maintains and processes sweep account transactions
  • Processes income transactions on securities and demand note funds
  • Obtains and data enters manual pricing of certain securities for client statements
  • Processes certain securities transactions, including purchases, sales, maturities, redemptions, splits, calls and mergers
  • Posts disbursement checks, ACH, and outgoing wires to pay taxes, bills, etc. and distribute income to clients
  • Processes cancelled checks and stop payments
  • Reviews various system reports related to check processing and outstanding checks
  • Performs daily morning balancing of department and ensures items are cleared promptly
  • Reconciles brokerage, safekeeping and mutual fund statements as well as internal suspense accounts
  • Monitor all name/address changes and prepare notification letter to client
  • Oversee account closing process and ensure coding is systematically removed before closing
  • Prepares reports for Fiduciary committee
  • Review and update procedures for all tasks performed on a regular basis
  • Back-up for other positions within the operations department
  • Maintains a good working relationship with all bank employees. Demonstrates strong interpersonal skills, as well as, motivated to work as a team player to contribute to the success of the department and the organization
  • Performs others duties as required
  • 1-2 years: One to two years of banking or finance experience, with one year Trust Operations experience preferred
38

Director Consumer Engagement Operations & Services Resume Examples & Samples

  • Operations Director
  • Process: Own all consumer engagement operations related processes to assure appropriate focus on speed, quality and cost optimization, together with a continuous improvement approach
  • Vendor: Manage the relationship with all vendors working in the operations team, assuring appropriate delivery and continuously pushing for improvements and right level of focus towards operational excellence
  • KPIs: Track the progress of the different markets across the multiple areas within consumer engagement assuring that the right level of focus is set on improving key metrics and feeding ideas to the multiple product teams responsible for enabling new functionalities
  • Product Owner
  • Be a thought leader in the enablement of open digital platforms, assuring that the services framework roadmap contains relevant functionalities and that all products are in the forefront of what is being done in terms of delivering a service framework that allows adidas to sell services and experiences
  • Act as a pivotal point to establish the appropriate level of backlog across service framework products, working with markets to co-create the backlog and define the incremental value that needs to be prioritized and delivered on a monthly sprint basis
  • Act as the services framework ambassador, showcasing the key functionalities to markets, driving product adoption and assuring operational excellence together with IT peers
  • People management
  • Manage a team of product owners/experts, assuring the right level of coaching and delegation that enables the team members to be successful
  • Build the foundation to create a high-performance team, assuring that a culture that nurtures confidence, collaboration and creativity is in place, that the team understands it and feels motivated by it
  • Provide regular feedback to the team to assure that a mind-set of continuous improvement is part of the team’s DNA
  • Own and drive performance management process for the team
  • Stakeholder Management
  • Markets: Co-create the backlog of operational improvements together with key markets; align & share best practices
  • Product Teams: Work with other product teams in the consumer engagement domain to i) assure that the learnings from operations are integrated into the relevant product backlog; ii) Appropriate handover happens between product delivery teams and operations/execution teams
  • Analytics: Work together with the data and analytics team to assure that the right level of collaboration is in place. Defining success KPIs, consistently measuring results and use those to trigger product improvements are just a few of the key activities to be driven jointly by both teams
  • Back-end: establish a solid working model with the multiple teams that operate the adidas back-end functions to assure a seamless integration between the front-end services framework and all the relevant back-end processes and systems
  • .Com / Social / Mobile teams: Partner with the teams responsible for the different front-end components of the digital eco-system and define a common approach that enables the different channels to appropriately enable the services framework. Align services framework product functionalities with the channel delivery cycle to assure a seamless consumer experience
  • Vendors: Partner with external vendors to assure that the appropriate level of know-how is available to the team and that the vendor relationship is adding the appropriate level of value to the services framework roadmap. Act as initial escalation point to handle possible misalignment with external vendor resources
  • Master degree in the relevant field of work (i.e business administration, marketing or engineering)
  • Over 7 years of experience in a global CRM/marketing operations eco-system, with in-depth exposure to process definition, metric definition and continuous improvement methodologies
  • Min. 9 years professional experience in multi-national business environment (5+year experience in delivering large scale digital services platforms)
  • Min. of 2-3 years’ experience in managing cross functional teams, including team coaching and development
  • Good level of knowledge on CRM and/or digital marketing, specific experience platforms that sell services would be a definitive plus (+6 years)
  • A pragmatic, goal oriented and analytical mindset that is able to decompose highly complex challenges into actionable plans oriented towards achieving incremental improvement/results fast
  • Self-starter with proven experience in delivering complex capabilities together with IT and vendor teams
  • Experience in product management and working in an agile/SCRUM mode
39

Operations Services Centre of Excellence Team Member Resume Examples & Samples

  • English fluency required
  • Good planning and organisational skills
  • Ability to work well under pressure and to strict timescales
  • Forward thinking and proactive attitude
  • Building effective relationships
  • Personal drive
  • Experience of working in teams
40

Proprietary Data & Tools Operations Services Manager Resume Examples & Samples

  • Advanced degree required (MA, MBA) – preferably in business or related analysis-intense field
  • Significant BCG or other consulting experience preferred,
  • Significant data and tools experience required
  • 12+ years of experience with 2+ years of international experience and/or experience in a global role, preferred
  • International travel is expected -~20-40% with peaks in start up phase
  • Experience with multi location models (on & off-shore teams) a plus
  • Excellent conceptual skills, comfortable with ambiguity
  • Autonomous, self starter
  • Leadership skills and presence
  • Line and project management experience
  • Good presentation skills, ability to package complex materials
  • Strong organizational abilities
  • Able to drive change
41

Operations Services Resume Examples & Samples

  • Must be clear thinking, have a high degree of initiative, an excellent eye for detail and the ability to produce consistently accurate work to the highest standard
  • Will need to be reliable, flexible and able to work as part of a team in a pressured environment to tight deadlines
  • Will have proven experience in complex planning operations, preferably production focussed, from the planning stages to delivery
  • Ideally, will have a good understanding of newspapers and/or magazine production processes and supply chain operations experience
  • Will need excellent analytical, planning, organisational and time-management skills
  • Will require excellent administrative skills, be able to communicate effectively and manage stakeholders at all levels
  • Will require excellent influencing skills, be able to work co-operatively across the business and demonstrate sound operational judgement and decision making
42

Operations Services Associate Resume Examples & Samples

  • Generating booking packages and/or invoices within Client and Internal systems
  • Ensure the integrity of client and internal information in database, financial, and CRM systems
  • Manage external and internal queries in a professional, client-orientated manner
  • Checking the data integrity of purchase orders and invoices
  • Aptitude for math as it applies to sales, margin, pricing and performance
  • Ability to interpret raw data and conduct basic analysis
  • Goal driven, perfection oriented with sales awareness
  • Ability to manage, prioritize, and communicate about competing deadlines
  • Demonstrated ability to communicate quickly and succinctly in CRM workflow, email, voice and IM
  • High aptitude for professional customer, client, and vendor management & communication
  • Committed to team success
  • College education preferred
  • Candidate must have solid experience in Microsoft packages (Word, Excel) and email Databases, including demonstrated proficiency at Excel Level II or beyond
  • Experience with CRM systems is not required but would be a distinct advantage
  • Must be able to work on Shift (9am to 6pm, 4pm to 1am, 10pm to 7am)
43

Senior Manager Consumer Engagement Operations & Services Resume Examples & Samples

  • Ideally master degree in business administration or comparable degree
  • Min. 6 years professional experience in multi-national business environment (5+year experience in delivering large scale digital services platforms)
  • Good level of knowledge on CRM and/or digital marketing, specific experience platforms that sell services would be a definitive plus (+3 years)
  • Previous experience in Digital marketing operations and campaign performance setting
  • Knowledge about reporting tools, KPI creation and extracting insights from complex dashboards
  • Ideal candidate should have experience in both front-end digital platform enablement as well as back-end integration with ERP systems and processes
  • Team Player with high resilience and solution oriented attitude
  • Ability to handle ambiguity and untangle complex situations into actionable activities
44

Operations Services Manager Ses Resume Examples & Samples

  • **Anticipated Vacancy***
  • Current employment with the Division of Disability Determinations processing federal Social Security Disability claims is required
  • Coordinates and directs the activities of a unit of Claims Adjusters/Examiners/Investigators to ensure that operational objectives are met
  • Reviews and analyzes case management data for the purpose of evaluating each claim’s examiner, communicating on a regular basis with claims examiners
  • Conducts probationary, quarterly, annual or special performance evaluations
  • Reviews case files to ensure compliance with Social Security law and regulations and ensures compliance with timeliness targets
  • Coordinates training for new and experienced claims examiners in the unit
  • Monitors closely management reports on the expenditure of funds to ensure cost effectiveness
  • Routinely studies publications of Social Security and State agencies pertaining to the program to keep abreast of new developments and changes in medical and vocational aspects of disability
  • Knowledge of the procedures and requirements for reviewing and analyzing Social Security determinations for compliance with applicable rules, regulations, policies and procedures
  • Knowledge of anatomy, physiology, function, dysfunction and disease processes
  • Ability to understand and apply applicable rules, regulations, policies and procedures
  • Ability to monitor claims processing for compliance with applicable policies and procedures
  • Ability to manage a disability program section
45

Operations Services Manager Resume Examples & Samples

  • Selecting, developing, and retaining an empowered team that delivers on Operations Services goals consistently and is focused on the continuous improvement of the department
  • Serving as a member of Plant Management Leadership Team setting direction and policy for the entire operation
  • Ensuring delivery of results and continuous improvement on Key Plant Priorities (Safety, Quality/Food Safety, Service, Cost, Talent Development)
  • Managing the operation of the Shipping, Receiving, Planning, Inventory Control, and Materials Management teams
  • Responsible for Kellogg Work Systems deployment within the departments
  • Participating in the business planning and budgeting process
  • Developing short and long-term cost containment/ reduction strategies
  • Maintaining compliance with all regulations; Food safety, Quality, Regulatory (i.e., OSHA/FDA/EPA/DOT) and employee safety policies and procedures
  • High School Diploma/GED with substantial experience managing a large department similar to Materials Management, Planning, Transportation or Logistics
  • Proven track record of recruiting, developing, and retaining highly empowered teams that consistently deliver on high standards
  • Effective communication (both written and verbally) and interpersonal skills
  • Strong problem solving, negotiating, and decision making skills
  • Ability to work with all levels of employees and build effective working relationships
  • Labor Relations experience (union avoidance or union relations experience)
  • Advanced degree and/or APICS or similar training
  • Experience leading or delivering results in functions other than materials management and planning
46

Director, Cybersecurity Operations & Services Resume Examples & Samples

  • Oversee the operations and security assurance organization, consisting of direct reports and indirect reports (including FTE employees, contract and MSS staff, external service providers and key technology partners and vendors). This includes hiring, training, staff development, performance management, on-call and crisis/incident support
  • Develop and manage information security budget forecast, expense, and technology, service and vendor roadmaps
  • Liaise with external agencies, such as law enforcement, standards and technology organization, advisory bodies and industry and peer working groups as necessary, to ensure that the organization maintains a strong security posture and technical congruency
  • Work directly with business units to facilitate change requests, code signing and delivery of SSL certificate lifecycle management to ensure compliance with risk management objectives and guidelines, and work with stakeholders throughout the enterprise on identifying acceptable levels of risk
  • Perform all required maintenance, support, administration and break/fix remediation, including root cause analysis, availability and capacity reporting, and routing health and performance monitoring
  • Sustain high-availability service levels and ensure fulfillment of business-wide service levels and operational support objectives
  • Demonstrates continuous effort to improve operational performance, streamline work processes and work cooperatively and provide quality seamless customer service
  • Possess broad knowledge of advanced technology, IP services, ISP operations, Telecommunications and DOCSIS/DAVIC infrastructure
  • A minimum of 10 years of experience in cyber security operations and/or related security areas with at least 8 years of direct people management experience
  • Possess a Bachelor's degree or higher in the field of engineering, computer science or equivalent advance technology field of study
  • Experience with ISP, Telephony or Broadband/Narrowband transmission or transport infrastructure
  • Large-scale network or systems administration experience administering carrier class based applications or network elements installed on physical and non-physical platforms
  • Strong working and practical knowledge of TCP/IP and UDP/IP networking
  • Experience with the following SSL, HTTPS, PGP, AES, DES, SSH, SCP, Kerberos, IPSEC, PKI
  • Excellent understanding of the Internet protocol version 4 and 6 suite, e.g. Radius, BOOTP, ARP, IP, ICMP, BGP, OSPF, TCP, UDP, LDAP, DNS, DHCP, SNMP, SMTP, SIP, GRE, Netflow/cflowd and POP3
  • Experience with managing and hardening IOS/OS installation, configuration and backup and restoration, including development and management of workflows and operating standards, including design reviews, certification, production acceptance and testing for system commissioning
  • Policy creation and rule design and updates for the administration security control systems
  • Experience with change management lifecycle, development and regular preparation of management status and key metrics reports
  • Should have strong process and procedure ownership experience for audit and control systems
  • Technical working knowledge and proficiency with firewalls, proxy, malware detection, network signature-based IDS/IPS, network anomaly detection, mitigation and behavioral analyzers
  • Ability to translate cyber security threats from a technical perspective to business-line understanding and execution
  • Ability to manage extremely technical staff working on very sensitive subject areas and with extremely sensitive information
  • Broad technical background including enterprise networking, next generation firewalls, stateless inspection, deep packet inspection, signature and signature less detection, encryption, log aggregation and correlation, security data analytics, , change management, and performance and capacity management
  • High level of personal integrity, with the ability to professionally handle confidential matters and exudes the appropriate level of judgment and maturity
  • Must be able to support on-call, escalation and high-paced/ fast tempo operating environments
  • Must be a strong communicator with exceptional verbal and written communication skills to translate the vision and strategy into clear priorities and direction, both internally and externally
47

Operations Services Director Resume Examples & Samples

  • Oversees ZB’s environmental initiatives to achieve 20% reduction in environmental footprint by 2020
  • Ensure plans are in place to implement and achieve ISO 14001 and 45001 certification for Warsaw facilities and supports all global manufacturing plants to do the same
  • Advise management and works with site EHS staff to ensure compliance with applicable regulations including OSHA, EPA, DOT in the U.S. and company EHS requirements
  • Facilitate Business Continuity Plans for the Warsaw facilities
  • Oversee the management of facilities and facilities engineering for all Warsaw buildings
  • Ensure all vendor services (AVI, Securitas, System 1, Viox, etc..) are coordinated so that they can provide optimum support to all Warsaw groups
  • Develop long term capital plans to maintain Warsaw facilities
  • Provide technical support and direction to Warsaw location, including facility planning, design, and layouts for offices, production, and utilities
  • Oversee global real estate purchases and leasing activities
  • Oversee equipment maintenance, repair and reliability initiatives for all Warsaw groups
  • Drive implementation of ISO 55000 (Asset Management) certification on West Campus, Warsaw
  • Coordinate all budget activities for all groups with organization
  • Coordinate corporate level BCP steering meeting, integrating in Operations, IT, HR, Finance and other groups
  • Oversee BCP actions for Operations. This includes implementing strategic actions as well as crisis management within Operations
  • This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act
  • BS in business, operations management, or related technical discipline plus
  • Ten years experience, including five years overseeing a facility and EHS activities in a large manufacturing environment, following Quality System Regulation