Practice Operations Resume Samples

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EC
E Champlin
Efrain
Champlin
268 Nyah Run
Dallas
TX
+1 (555) 210 2669
268 Nyah Run
Dallas
TX
Phone
p +1 (555) 210 2669
Experience Experience
Dallas, TX
Practice Operations Manager
Dallas, TX
Jacobson Group
Dallas, TX
Practice Operations Manager
  • Support service group for maintaining risk and issue management measures including risk / issue management logs and business continuity planning
  • Continuously monitor effectiveness of training and provide inputs to improve on training delivery solutions for respective service groups
  • Monitors the billing and collection functions
  • Process/operational excellence
  • Ensures that staffing is in place to meet the demands of the provider's work schedules. May assist with the development and implementation of the physician compensation system. May maintain physician employment contracts and related documents
  • KPI oversight
  • Provide project management support necessary to develop Operational Excellence benefits case that are incorporated into PLS/NGSC overview and are tracked on a regular basis
Los Angeles, CA
Manager Practice Operations
Los Angeles, CA
Mraz-Medhurst
Los Angeles, CA
Manager Practice Operations
  • Manages operational budget and administration and reconciliation of practice income and expenditures for Wilmington site practice
  • Manages and processes payroll for all physicians and advanced practice practitioners
  • Develops and orchestrates new employee onboarding/orientation for all new clinical staff
  • Supervises Hospital and Insurance Provider Credentialing process for clinical hires at the Wilmington site
  • Contact outside Physician Offices to obtain or relay information regarding meetings, payroll, purchasing, and data processing problems
  • Approve and contribute to in-service education programs for patients and assigned personnel while communicating revisions to assigned personnel
  • Supervise maintenance of medical records and files
present
Phoenix, AZ
Manager, Practice Operations
Phoenix, AZ
Jacobi, Schultz and McCullough
present
Phoenix, AZ
Manager, Practice Operations
present
  • Manage daily activities of Physician Office to ensure efficient office operations. Develop, review, revise, submit and implement policies, procedures, and objectives for practice which are complimentary to HealthTexas Provider Network (HTPN) objectives
  • Proactively manage and prepare for meetings, practice calls, and presentations; including agenda development, content and key messages; ensure logistics including call and/or meeting set-up
  • Manage invoice processing, provide operational support for various work streams, manage requests and creation of sales campaign codes, report and business processes
  • Communicate with various HTPN Departments to coordinate services, resolve operational problem, and improve quality of patient care
  • Create and oversee development of business planning and reporting materials, both periodic and ad hoc
  • Provide information to Physicians, community groups, and referral agencies about programs provided by practices
  • Work with the leaders of the Business Development Organization (BDO) providing day-to-day operations management
Education Education
Bachelor’s Degree in Business Administration
Bachelor’s Degree in Business Administration
Chapman University
Bachelor’s Degree in Business Administration
Skills Skills
  • Possess strong interpersonal and communication skills, including the ability to motivate personnel
  • Ability to facilitate a congenial and professional working relationship with subordinates, peers and superiors
  • Ability to direct and maintain quality care in a high stress and volume environment
  • Knowledge of and experience with automated systems, hardware and software to include Practice Management and Microsoft Suite applications
  • Thorough knowledge of the Revenue Cycle and supportive of process improvement activities
  • Knowledge of accounting, budgeting and elementary finance necessary
  • Proven ability to manage people, clearly explain assignments and provide feedback on work and behavior
  • Ability to work in collaboration with a variety of individuals and disciplines
  • Ability to model organizational values and motivate employees to demonstrate those values
  • Ability to exhibit creativity and flexibility in problem solving
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15 Practice Operations resume templates

1

Senior Analyst Practice Operations EDS Resume Examples & Samples

  • Lead the management and improvement of operational and project data across EDS
  • Work with others in a small team to drive data quality improvement in the EPC support systems
  • Develop and implement metrics reporting to measure data quality improvement
  • Management of contractor renewals and extension process
  • Management of statement of work/consultant workforce day to day processes
  • Work with workforce management leads to contribute to the resourcing process by providing availability, capability and performance input for the contractor and SoW workforce
  • Maintain an up to date view of delivery assignments of all people in the performance unit
  • Analysis of teamplay recovery and timesheet completion
  • Conduct inductions for new starters
  • Look for initiatives to support more efficient operation across EP&C and one way, same way working between performance units
2

Practice Operations Analyst Resume Examples & Samples

  • Education in the areas of: industrial engineering, systems engineering, operations research, analytics, statistics, business intelligence, leadership, and project management
  • Prior consulting and/or process improvement experience
  • Progressive knowledge and demonstrated use of business analysis and engineering methodologies and tools
  • Understanding of healthcare operations
  • Ability to conduct literature reviews
  • Strong facilitation, change management, and leadership skills
  • Highly analytical with an aptitude for translating complex information into presentation-friendly formats
  • Experience using advanced engineering techniques, including operational research, queuing analysis, theory of constraints and simulation
  • Strong problem solving skills and "do it, try it or fix it" mentality
3

Manager, Market Practice Operations Resume Examples & Samples

  • Four or more years of progressive and hands-on managerial experience in a medical practice including management responsibility of all operational areas including HR and practice revenue cycle management
  • Demonstrated skill using MS Office products including Excel, Word, Power Point and Outlook
  • Excellent written and verbal communication skills with the ability to establish and maintain effective working relationships at all levels within an organization
  • Ability to apply policies and principles to solve everyday problems and deal with a variety of situations
4

Director of Practice Operations Resume Examples & Samples

  • Direct all functions of physician practice operations for the multiple physician practices in a designated Steward Physician Market
  • Complete the annual operating and capital budgets with the VPPM, COO, and Budget Manager
  • Formulate long-term strategic plans and business development programs for operational needs
  • Evaluate practice efficiency including all personnel (physicians, clinical and administrative support staff) utilizing accepted quality measures, productivity standards, skill mix comparisons, and patient satisfaction survey data
  • Participate in physician recruitment activities, and contract negotiations, as needed
  • Collaborate with Physicians and clinical staff, to address and respond to patient care needs and issues
  • Implement new operational models and structures to reduce costs, improve quality and enhance service to patients
  • Participate on committees assigned by the VPPM and COO
  • Provide leadership to the Operations Team, and perform other duties as required by the position
  • In conjunction with the Director of Finance, develops budgets and reviews monthly financial activity and reporting
  • Demonstrated team building skills
  • Strong interpersonal skills and ability to interact positively with a wide range of constituents
  • Demonstrate skills in business analysis and/or financial management
  • Excellent communication and leadership skills, and ability to work independently and autonomously
  • Good technical/computer skills and organizational skills
  • Proven excellent written and verbal communication skills. Ability to present information to small and, at times, large audiences
  • Ability to function effectively within an ever-changing environment and to meet deadlines and reprioritize as necessary
  • Ability to work both independently and within a team environment and a multi-dimensional environment
  • Creative, flexible, self-motivated, professional must possess sound judgment ability to plan and initiate new activities consistent with achieving service excellence
5

Supportive Practice Operations Manager Resume Examples & Samples

  • Experience in fast paced environment
  • Knowledge and experience working in the financial services industry is desirable with broad understanding of the industry and business issues
  • Ability to manage priorities and conflict issues in a professional manner
  • Ability to build strong, open and collaborative working relationships
  • Ability to use initiative. Be proactive by taking action and being persistent in addressing issues
6

Manager, Practice Operations Resume Examples & Samples

  • Supervise maintenance of medical records and files
  • Supervise entry of charges, procedure codes, payments, and patient demographic information
  • Approve and contribute to in-service education programs for patients and assigned personnel while communicating revisions to assigned personnel
  • Communicate with various HTPN Departments to coordinate services, resolve operational problem, and improve quality of patient care
7

Executive Director Bmda Practice Operations Resume Examples & Samples

  • Promotes high performance expectations for the leadership/management team. Sets clear expectations and holds team members accountable for producing desired outcomes. Motivates and develops team members and promotes teamwork
  • Responsible for maintaining financial stewardship with an emphasis on providing efficient utilization of resources (maximizing operating margin), and making appropriate decisions pertinent to capital and technology acquisition (maximizing return on investment
  • Maintains a service excellence culture with high expectations established for patient loyalty. This culture should create an environment that results in high employee retention and high employee satisfaction. This service excellence culture includes ongoing and meaningful communication with employees to ensure that all staff members are well informed and recognized appropriately
  • Develops and maintains positive relations with the medical staff. Promotes collaboration between system and hospital management and the medical staff. Works with the medical staff to assure the provision of high quality patient health care and desired medical management outcomes
  • To assure continued growth the position actively participates in tactical, program and operational planning. Uses forecasting and planning processes to identify capital and technology acquisitions and program development. Such planning will result in desired growth in terms of capacity and capability of services offered to ensure the delivery of services that are responsive to the needs of the community
  • Participates in community and industry activities in an effort to enhance community recognition of the company and the medical group, and to obtain cooperation and support of the community on issues that impact the medical group. Positively represents the company and the medical group in the community, garnering desired community support
8

Practice Operations Manager Resume Examples & Samples

  • Process/operational excellence
  • Work across cross functional teams in the areas of operational excellence; quality design and deployment; and day-to-day business activities
  • Drive and/or co-lead continuous improvement projects along trainee Black Belts / Green Belts for successful implementation
  • Provide project management support necessary to develop Operational Excellence benefits case that are incorporated into PLS/NGSC overview and are tracked on a regular basis
  • KPI oversight
  • Work closely with Global Practice Operations Manager in overall implementation of Quality programs, including but not limited to, Quality KPI implementation, customer satisfaction surveys and action plans, implement tools and systems that support quality management framework, and deploy training programs that build service mindset and quality culture
  • Leads demand/resource planning (headcount and budget) for defined functions/locations and regular monitor actual vs targets. Review and challenge resource requests and expenditures for assigned functions/locations
  • Support service group for managing financial requirements and budget for assigned function/location. Provide associated consolidated latest estimates on current annual budget and for future annual budgets
  • Support service group for maintaining risk and issue management measures including risk / issue management logs and business continuity planning
  • Skill development
  • Coordinate with administration team in planning and logistics for regular training and on-boarding requirements
  • Continuously monitor effectiveness of training and provide inputs to improve on training delivery solutions for respective service groups
9

Associate, Practice Operations Resume Examples & Samples

  • Serve as a team member within the practice, providing support with regards to risk management, financial support and/or knowledge management
  • Participate in practice-wide strategic initiatives or projects
  • Work with practice leaders to develop action steps for optimal business results based on client goals and objectives
  • Regularly present progress to leadership
  • Minimum of three years of client service delivery or related project experience; preferably within a professional services firm
10

MGR, Practice Operations Resume Examples & Samples

  • Possess strong interpersonal and communication skills, including the ability to motivate personnel
  • Possess clear, concise and persuasive writing and presentation skills
  • Be deadline and detail oriented
  • Proven ability to manage people, clearly explain assignments and provide feedback on work and behavior
  • Gathers, organizes, verifies, composes, and/or analyzes data in the completion of several defined, multi-step procedures
  • Knowledge of accounting, budgeting and elementary finance necessary
  • Knowledge of and experience with automated systems, hardware and software to include Practice Management and Microsoft Suite applications
  • Ability to communicate needs and concerns in a positive, constructive, and professional manner
  • Ability to work in collaboration with a variety of individuals and disciplines
  • Ability to direct and maintain quality care in a high stress and volume environment
  • Ability to exhibit creativity and flexibility in problem solving
  • Ability to facilitate a congenial and professional working relationship with subordinates, peers and superiors
  • Ability to model organizational values and motivate employees to demonstrate those values
  • Thorough knowledge of the Revenue Cycle and supportive of process improvement activities
11

Global Practice Operations Manager Resume Examples & Samples

  • Organize customer boards. Identifies participants, agenda items and take minutes
  • Leads demand planning and tracking in terms of deliverables and resources needed in the practice
  • Leads business review meetings with the Business Excellence Heads and account managers
  • Prepare with the site operation managers the justifications for resource requests and consolidate the demand across the sites
  • Prepare with delivery teams capability presentations to customers
  • Supports the Head of Scientific Services to evaluate new service groups and new NBS service centers
  • Fluent in English (oral and written), other languages is an advantage
  • Extensive experience in a service industry
  • Excellent interpersonal communication and presentation skills
  • Experience in implementing successfully organization change management initiatives
  • Demonstrated skills in processes / problem solving approaches
  • Excellent Project Management skills
  • Demonstrated influencing and leadership skills in a matrix organization
  • Persuasive and articulate
12

Manager, Market Practice Operations Resume Examples & Samples

  • Bachelor’s degree or related equivalent experience in health care or business administration
  • Five (5) years minimum practice management experience in a large multi-specialty group of physicians that included management responsibility of all operational areas including finance
  • Strong communication skills at all levels
  • Ability to analyze problems and consistently follow through to solution
  • Proficiency in computer software programs including: Word, Excel, Medical Manager, Power Point, and Outlook
13

Manager, Practice Operations Resume Examples & Samples

  • Work with national practice leaders to guide coordinated tactical action plans of the operational functions supporting Advisory
  • Analyze relevant practice metrics to ensure business objectives are met and execute on changes that can influence achievement of the objectives
  • Manage relationships with national practice leadership and National Business Process teams on the execution of annual plan activities including HR, recruiting, KBS, marketing, and various others
  • Contribute to the creation of and execute coordinated tactical action plans of the infrastructure/operational functions supporting assigned practice, based on changing business needs, objectives and strategies
  • Develop action steps to achieve optimal business results based on market trends
  • 5 years experience in one or more business related areas including Finance, Human Resources, Resource Management, Marketing or general business operations
  • Bachelor's degree in Business Administration, Finance, Human Resources or related field from an accredited college or university
  • Proficient with Microsoft Office Suite applications including Excel, PowerPoint, and Outlook
  • Ability to work independently and provide guidance to executive level management across all practice operational areas
  • Excellent communication, interpersonal, organizational, analytical and negotiating skills required
14

Manager, Practice Operations Resume Examples & Samples

  • Work with the leaders of the Business Development Organization (BDO) providing day-to-day operations management
  • Create practice communications supporting efficient change management initiatives
  • Oversee and maintain the BDO collaboration site
  • Manage a variety of people matters such as monitoring training plans, approvals, attendance and expenses, as well as new hire orientation, terminations, and staffing needs
  • Participate in practice-wide strategic initiatives and projects
  • Manage invoice processing, provide operational support for various work streams, manage requests and creation of sales campaign codes, report and business processes
  • Minimum five years of related project management and/or business operations experience; preferably within a professional services environment
  • Ability to work independently and provide guidance to executive level management across practice operational areas
  • Excellent communication, interpersonal, organizational, analytical and negotiating skills
  • Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook; basic knowledge with Microsoft Access and Customer Relationship databases
15

Manager Practice Operations Resume Examples & Samples

  • Manages operational budget and administration and reconciliation of practice income and expenditures for Wilmington site practice
  • Monitors budget and variance reports for Wilmington practice site. Summarizes financial status, financial risk, and revenue opportunities. Analyzes monthly reimbursement reports for trends and/or problems. Develops corrective recommendations for problem areas
  • Monitors fiscal budgets and reviews monthly financial reports for the Wilmington practice site
  • Generates, reviews, processes and audits all data related to CCHP through Soarian, UHC, etc
  • Oversight of physician and advanced practice practitioner schedule for Wilmington Hospital
  • Manages and processes payroll for all physicians and advanced practice practitioners
  • Develops and orchestrates new employee onboarding/orientation for all new clinical staff
  • Interviews and assesses prospective clinical and non-clinical staff candidates; coordinates and oversees recruitment process at the Wilmington site
  • Supervises Hospital and Insurance Provider Credentialing process for clinical hires at the Wilmington site
  • Determines marketing strategy. Works with appropriate parties, including corporate communications to develop marketing plan and promotional communication materials
  • Directs the design and maintenance of content for internal/external website and other alternate media
  • Bachelor’s Degree in Business or Finance, preferred. Minimum of 2-3 years’ experience in a position related to practice operations and scheduling. Upon review, experience may be considered in lieu of education
  • Ability to organize work, coordinate projects, set priorities, meet deadlines and follow up on assignments with little or no supervision
  • Adapt to changing work demands necessitated by fluctuations in workload or program requirements
  • Ability to collaborate with clinicians and other staff
  • Skilled in working in teams with ability to work independently as needed
  • Skilled in oral and written communication
  • Ability to use common computer software (Word, Excel, Powerpoint, Outlook) for daily work and data input and retrieval
16

Practice Operations Director Resume Examples & Samples

  • Bachelor’s Degree in Business or at least six years of call center leadership experience
  • Healthcare operations experience (to include access & scheduling, revenue cycle, managed care, referrals, etc.)
  • Knowledge of the InContact platform or working knowledge of similar call center platform applications
  • Proven track record of meeting and exceeding customer needs through the use of measurement tools
  • Excellent interpersonal communications, both in writing and verbally. Should have excellent presentation skills
  • Must be proficient in Microsoft Office products
  • Must be able to roll up sleeves and jump into the details of the work, not just oversee the process
  • Excellent problem solving skills and attention to details
  • Must be able to analyze data quickly and make adjustments quickly
  • Call center design knowledge a plus
  • Must be able to read and interpret contract language
  • Desired Characteristics: Leadership, Energetic, Team Oriented and Outcome Driven
17

Manager, Practice Operations Resume Examples & Samples

  • Directly support the US Practice Leaders in various leadership roles and liaise extensively with multiple departments and senior leadership within the practice
  • Create and oversee development of business planning and reporting materials, both periodic and ad hoc
  • Collaborate with primary business functions including finance, operations, human resources, resource management, and others
  • Proactively manage and prepare for meetings, practice calls, and presentations; including agenda development, content and key messages; ensure logistics including call and/or meeting set-up
  • Drive program/project management for various initiatives and special projects as needed; serve as a go-to resource for the US Practice Leaders and his/her leadership team
  • Work closely with the US Practice Leaders to ensure relevant decisions, plans, support initiatives, successes, and results are slated for timely communication to the appropriate audiences, both internally and externally
  • Seven years of client service delivery or related project experience; preferably within a professional services firm
  • Bachelor s degree from an accredited college/university; MBA or CPA preferred
  • Experience managing multiple high-priority and high-profile projects and initiatives, successful track record of delivering high quality work under tight deadlines
  • A demonstrated, mature ability to work within a matrixed partnership environment, engender collegiality, and trust; manage/motivate individuals outside of direct reporting lines
  • Proficient with Microsoft Office Suite applications including Word, Excel, and Outlook
  • Strong research and reporting skills
18

Director, Practice Operations Resume Examples & Samples

  • Five or more years of hands-on managerial experience in a medical practice including management responsibility of all operational areas including HR and finance, as well as experience interacting with physicians and senior executives
  • Excellent written and verbal communication skills with the ability to establish and maintain effective working relationships at all levels within the organization
  • Ability to establish priorities and coordinate work activities, with the ability to take initiative and exercise independent judgment, decision making and problem solving expertise
  • Excellent organizational skills with the ability to gather, analyze and interpret information and make effective recommendations to senior level leaders
19

Executive Director, Practice Operations Resume Examples & Samples

  • Education: Master's Degree in Business Administration or a healthcare related field required or more than 10 years of management experience in lieu of Master's Degree
  • Licensure / Certification: ACMPE credentials preferred
  • Experience: 7-10 years of experience in significant leadership roles in a matrixed environment- integrated delivery system, health plan, physician practice operations, or provider network operations (PNO); Significant experience with healthcare business development activities including working with Senior Leaders to move strategic initiatives forward, as well as motivating, leading and managing successful project teams
  • Effective Communication Skills
  • Proficiency in process improvement methodology
  • Detailed knowledge and understanding of healthcare strategy, operations in integrated delivery systems, related healthcare entities and governmental regulations
  • Possesses proven project management skills and ability to communicate complex issues and strategies with key leaders
  • Able to develop feasibility analyses, prepare executive-level documents, forecasting scenarios, system and market strategies, and ability to facilitate group discussion
  • Professional maturity and technical competency/understanding in planning, data analysis, research, finance, marketing and business development
  • Advanced critical thinking and problem solving skills
  • Thorough understanding of external, regulatory, payor and other forces impacting health care operations
  • Keen understanding of current healthcare marketplace including competitors and best practice systems across the nation
  • Extremely proficient with personal computer applications (Excel, Word, PowerPoint, Access)
  • Ability to mentor staff and to provide leadership in a team building environment to enhance cooperation with our internal and external stakeholders
  • Demonstrates strong project management skills with proven success at managing large-scale projects working independently and leading projects through to completion in tightened timeframes while maintaining a strategic perspective
  • Demonstrates the ability to organize and to prioritize work in a diverse, fast paced environment while working on multiple projects simultaneously and complete assignments according to established timelines
  • Experience in working in multi-disciplinary teams and in complex matrix relationships
  • Excellent relationship and team skills
  • Ability to organize and work independently with a high level of motivation and initiative while being entrepreneurial, creative and results-oriented and must possess proactive orientation with a willingness to take managed risks
  • Ability to work with all levels of management and colleagues within the organization and the system office as well as external customers utilizing good listening skills and interpreting end users’ needs
  • Demonstrates high trust and integrity when dealing with confidential matters
  • Must possess strong knowledge about health care services, health care financial management and data processing systems as applied to multi-site group practices
  • Excellent financial management skills focusing on cost containment, reimbursement and collection practices, as well as new service line/revenue source development
  • Experience with acquisition and development initiatives, physician recruitment and on-boarding
  • Understanding of physician employment contracts and compensation models
  • Strong knowledge base in out-patient regulatory, coding & billing requirements, processes and data platforms
  • Strong knowledge of the full revenue cycle process
  • Direct practice operations experience
20

MGR, Practice Operations Resume Examples & Samples

  • Two (2) years of health care experience, to include one year in a lead or supervisory role
  • Responsible for approximately 4-15 physicians and 15-40 team members
  • In cooperation with the Physician Lead, assists in development and oversight of standards compliance for the designated scope of the outpatient clinics of the Service Line within the parameters established by OHPG. Identifies issues in service and coordinates action plans with the Service Line Physician leadership and the Director/Physician Practices or COO or Senior Manager
  • Ensures compliance with all regulatory and accreditation mandates to which the organization is subject, company policies, procedures, and programs, ensuring consistent application within their service line(s). Reviews and implements OHPG policies, procedures and programs
  • Develops and manages annual operational and capital clinic budget in cooperation with the Physician Lead and Senior Manager. Allocates and authorizes appropriate expenditures. Responsible for management of actual performance against budget providing analysis of material variances to Administration
  • Maintains an effective revenue cycle and other systems to maximize revenue
  • Administers methods to enhance efficiency and quality of practice operations, including the Patient-First Initiative, in collaboration with the Physician Lead, and Senior Manager, creating an environment consistent with management values of OHPG
  • Works with the Lead Physician of the practice, ensures appropriate access, flow and scheduling of patients
  • Works with the Leadership Team in the service line to provide seamless care throughout the continuum
  • Works in cooperation with leadership to coordinate and develop long-range strategic plans for the clinic operations within the service line strategic plan in collaboration with the Physician leadership
  • Hires, trains, supervises, evaluates and develops practice staff in accordance with established Human Resources Guidelines
  • Develops lead staff for each clinic. Builds a well-functioning team focused on the needs of the patient
  • Directs and oversees maintenance of physical facility to ensure appropriate operations, appearance, and security. Evaluates, recommends and plans for future space
  • Negotiates, communicates and coordinates with the Service Line and other departments to implement operational changes and new initiatives
21

Practice Operations Manager Resume Examples & Samples

  • Serves as a liaison between practice physicians and office employees, and between the practice and other clinical and administrative areas
  • Develops growth strategies and business plans in cooperation with practice physicians and physician leadership. Supports financial, budget and business goals
  • Monitors the billing and collection functions
  • Minimum Qualification: Completion of the St.Vincent Medical Group Practice Operations Manager In-Training Program or Physician Practice or health care management experience
  • Preferred Qualification: Two years of experience directly supervising staff and managing multiple physician practice locations
22

Director / Practice Operations / PA Resume Examples & Samples

  • Knowledge of the principles and practices of health planning and clinic management sufficient to manage, direct, and coordinate to the operation of a medical practice
  • Skill in establishing and maintaining effective working relationships with physicians, Associates, third party payers, patients and the public
  • Knowledge of the purposes, organization, and policies of systems sufficient to interact with other healthcare providers
  • Ability to establish clear job expectations for each Associate’s position, monitors job performance, review and follow up daily
  • Ability to exercise a high degree of initiative, judgment, discretion, and decision-making
  • Knowledge of computer programs and their applications
  • Ability to analyze situations accurately and take effective actions
  • Ability to negotiate contracts with third party payers
  • Drives excellence through innovation and creative approaches in all areas of operations by focusing on people, quality, service, financials and growth
  • Provides accurate and timely projections, assessments, reports, plans, budgets, dashboards, and solutions to facilitate change for desired performance outcomes
  • Monitors key performance metrics: volume growth/budget attainment, patient experience, opens access, quality measures, and referral management among others
  • Integrates the focus on patient and family centered care into daily practice operations
  • Communicates organizational goals and sets policies to guide performance
  • Takes responsibility for providing high quality education and training programs
  • Exemplifies and promotes ethical and professional standards for decision-making