Operations Lead Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the operations lead job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

  • Craft your perfect resume by picking job responsibilities written by professional recruiters

  • Pick from the thousands of curated job responsibilities used by the leading companies

  • Tailor your resume by selecting wording that best fits for each job you apply

W Kunde
769 Cecile Place
+1 (555) 750 6062
769 Cecile Place
p +1 (555) 750 6062
Experience Experience
05/2016 present
Houston, TX
Technology Operations Lead
Houston, TX
Technology Operations Lead
05/2016 present
Houston, TX
Technology Operations Lead
05/2016 present
  • Work closely with the developers, release managers, and first level service desk support team to facilitate acceptance and release of new site features
  • Ensure that a career and staff development program is in place, such that all GTI employees have an opportunity to grow and improve in their respective roles
  • Maintain quality service by establishing and enforcing organizational trends and identifying areas for improvement
  • Provide management oversight to all GTI resources in location
  • Establish partnership with CCB Finance & Business Management teams
  • Create presentations for review with diverse audiences in timely manner per planned schedule
  • Prepare a diverse set of reports & analysis for management reporting
12/2012 01/2016
Houston, TX
Business Operations Lead
Houston, TX
Business Operations Lead
12/2012 01/2016
Houston, TX
Business Operations Lead
12/2012 01/2016
  • Partner with teams across the business to develop a new rigor around budget management, IO management and PO management
  • Develop and Manage Project Prioritization Process for Bio OpU, in collaboration with the PMO (Project Management Office)
  • Work with Information Security on a project by project basis to define team level responsibilities (Info Sec Team vs. Audit Management Team)
  • Assist in management of budgets, request purchase orders (POs), and process change orders
  • Manage the Business Management Team SharePoint site
  • Leads or consults on the development, review, analysis of cost and/or schedule performance measurement baselines and variance analyses
  • Establish, track, monitor, and report performance metrics related to operations, quality, cost, and customer
12/2007 06/2012
New York, NY
Operations Lead
New York, NY
Operations Lead
12/2007 06/2012
New York, NY
Operations Lead
12/2007 06/2012
  • Provide leadership by organizing department workflow, providing information and maintaining communication and by fostering teamwork
  • Work directly with Vendors to establish Statements of Work, manage Scope-to-Actuals conversations
  • Acts as an extension of the manager and provides performance feedback to management on employees. (5%)
  • Improve complex operational processes, perform effective escalation management and provide “quick fix” solutions
  • Organize and maintain the stockroom with the Store Manager , Assistant Manager, and Keyholders
  • Assist as requested in identifying opportunities for improvement in work processes, training programs, personnel utilization, etc
  • You are willing to work in shifts and to perform additional working hours on a project base
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
California State University, Fullerton
Bachelor’s Degree in Business
Skills Skills
  • Excellent organizational skills, detail-oriented with ability to handle multiple assignments
  • Expert knowledge of the rules of governance and project lifecycle methodologies; considerable knowledge of Project Management concepts and principles
  • In depth knowledge of the rules of governance and project lifecycle methodologies; considerable knowledge of Project Management concepts and principles
  • Proactive, adaptable with the ability to work under pressure to meet deadlines in a fast paced environment
  • Excellent mechanical aptitude. Ability to effectively communicate with fellow employees, customers, and the general public
  • Quick learner, with strong troubleshooting and analytical skills
  • Strong customer service skills and highly organized
  • Proven ability to show attention to detail
  • Knowledge of basic HR practices, Cargill’s Guiding Principles, etc
  • Team oriented with a strong work ethic. Able to function effectively in a fast-paced work environment
Create a Resume

Technology Operations Lead Resume Examples & Samples

  • Risk Identification, Tracking, Resolution
  • Assess operational readiness and procedural maturity, and to drive changes through the CSA process and leadership forums
  • Generate status reports and process metrics
  • Respond to changes in corporate Information Risk Management policies and providing operational guidance to the support teams
  • Coordinate with the JPMorganChase Air Traffic Control function for any changes in offshore staffing activities
  • Routine interaction with senior staff to report results
  • Routine interaction with individual contributors to drive remediation of identified issues
  • At least seven years experience in a leadership capacity, either in project management or technology line management positions
  • At least five years domain experience with engineering and operations for applications, systems, or databases
  • 2 years of IT Risk
  • Self-directed and capable of acting without daily supervision
  • Four-year college degree in a science or technology field
  • PMP or CISSP certification a plus

Technology Operations Lead Resume Examples & Samples

  • Location
  • Act as a communication point to all business line COO’s, SCO and represent the location GTI technology function at the LOC (Location Operating Committee)
  • Represent the GTI technology function to all vendors and outside service relationships
  • Perform a senior Technology advisory role to location and business leaders within the location
  • Provide escalation point for GTI technology in location
  • Capture demand in location by engaging with the local business and communicate this to relevant GTI areas
  • Support legal, regulatory, and compliance requirements for LOB’s
  • Service Delivery and Projects
  • Understand the service delivery profile of the location. Ensure the service that is provided matches the requirements of all LOBs through regular reporting reviews and improvement programs
  • Facilitate the infrastructure management group to ensure that communication lines are maintained with all stakeholders, and that regular meeting structures, agreed reporting and governance are all in place and is being maintained
  • Manage and facilitate the process of incident management of the location whenever service issues are discovered, reacting to all alerts as appropriate; ensure that the right level of support is available, on-call, 24x7. Provide update to the local SCO as required
  • Understand and manage the risk profile of the location, providing updates and reporting as required. Report to the location operating committee and regional risk management when required
  • Monitor and engage all risk forums for the location, ensuring adherence of the control environment and that all local towers follow respective and resultant action plans, ensure all location Managers sign off and approve their respective controls, creating evidence as necessary
  • Represent the location in scope discussions escalation of issues and draft report status of all internal and external audits, in conjunction with the regional tower and BAI leads
  • Represent technology in discussion with regulators, ensuring that all technology is setup appropriately under the guidelines provided by those regulators
  • Provide overall responsibility, oversight, direction and leadership for business continuity and disaster recovery activities within location
  • Ensure that the financial aspects of the location are managed. Conduct regular reviews so that the plan is correct, that expenses are being booked correctly and that any variance is explained
  • Ensure that asset management processes and procedures are implemented and followed at all times
  • Ensure all staff resources are in plan, and are under contract, as appropriate. Conduct regular reviews with all tower Managers to ensure location is covered
  • Provide management oversight to all GTI resources in location
  • Ensure that a career and staff development program is in place, such that all GTI employees have an opportunity to grow and improve in their respective roles
  • Ensure regular reviews are conducted, which should include objective setting and follow up, quarter, mid and end of year appraisals
  • Lead and deliver at local staff forums, present global, regional and location news and updates so that staff feel engaged in the progress of the organization
  • Contribute to the support network within JPMC by conducting coaching and mentoring to all levels locally and remotely
  • In excess of 15 years IT experience, the majority of which should be in an infrastructure role, preferably within the financial services sector
  • In excess of 10 years demonstrated experience at a management level, being able to articulate proven staff development and growth success
  • Experienced in working in an influential role, specific experience in senior roles with no direct reporting relationships with subordinate staff would be an advantage
  • Experience in managing vendor and supplier relationships
  • Strong communicator able to create and maintain people relationships

Prime Brokerage Operations Lead-markets Resume Examples & Samples

  • Act as main point of contact for Hedge Fund Clients on day to day processes
  • Working with client and internal teams on resolution and escalation of matched and unmatched trades on behalf of Clients
  • Timely response to client inquiries
  • Client Fails Resolution
  • Assisting Clients with Reporting Inquiries
  • Working with client to settle margin calls
  • Liaising with other internal departments to ensure timely resolution of client issues
  • Bachelors degree minimum
  • At least 8 years of similar / relevant experiences in a similar role within Client Servicing and / or consulting gained with an Investment Bank or equivalent
  • Strong understanding global markets including market Rules & Regulations, in addition to solid product knowing in Equities, Listed FFO and OTCs with a particular focus on equities financing
  • Outstanding communication skills; both written and oral
  • Ability to work independently with strong administrative / problem solving skills
  • Highly organized and able to prioritize with the ability to multi-task in a fast-paced, team-oriented environment
  • Attention to detail and good judgment
  • Ability to interface with all levels of management and clients
  • Ability to handle confidential matters and information
  • Responsible for all organic growth of the client portfolio
  • Be a partner and consultant to all other key business stakeholders
  • Be an interface to the global team
  • Ability to work collaboratively and exhibit strong interpersonal skills
  • Demonstrated commitment to high quality client service interactions and consistent quality outputs
  • Capacity to handle multiple objectives and workflows
  • Knowledge of the standard legal documentation (ISDAs, GMSLA, CSA etc.)
  • Proven ability to identify process improvements and drive implementation of fixes; project management experience will be a bonus
  • Ability to work independently under intense pressure and adhere to strict deadlines

AML Operations Lead Resume Examples & Samples

  • Experience working in banking or credit cards operations
  • Proven working knowledge of US Regulatory requirements, specifically Bank Secrecy Act and USA Patriot Act
  • Demonstrated understanding of control risks in banking environments
  • Ability to problem solve in complex situations
  • Excellent written and verbal communication skills, including strong presentation skills
  • Demonstrated ability to develop plans and deliver results
  • High level of energy and enthusiasm
  • Proficiency with MS Office products (Word, Excel, PowerPoint, etc.)

Operations Lead Resume Examples & Samples

  • Fair domain knowledge in Banking
  • Strong expertise (preferably) in at least one area (Ipad, Iphone application development) with relevant exposure in designing, definition of architecture for data warehouse projects
  • Ability to work as an individual performer without team
  • Ability to facilitate design/architecture workshops
  • Ability to engage business users & senior stakeholders

Operations Lead Resume Examples & Samples

  • Cash processing experience
  • Strong desire and interest to improve processes within Operations in the financial industry
  • Ability to build and develop an effective and efficient Operations department
  • Ability to perform and execute hands-on operations tasks
  • Ability to handle escalations and trouble-shoot issues efficiently and appropriately
  • Possess demonstrated transfer of account experience in the financial services industry
  • Ability to switch gears throughout the day to assist with meeting critical cut-off times or high volume processing spikes
  • Display a history of rapid career ascension in the financial industry
  • Independent, self-motivated leader who has a track record of managing teams successfully and working at both highly tactical and strategic levels
  • Proven ability to work in a cross-functional, fast-paced environment, and to lead and drive complex operational initiatives
  • Excellent analytical skills, combined with impeccable business judgment and ability to communicate with seasoned management

VP-usd Clearing Client Operations Lead Analyst Resume Examples & Samples

  • Ability to develop/enhancement payment flows as they relate to USD, Canada and WorldLink products
  • Ability to leverage cross-functional system and process knowledge to drive revenue opportunities for the bank and mitigate risk in existing processes
  • Liaise with functional partners to assist with data/business analysis needs including ‘big data’ inquiries
  • Project management, including planning, documenting, testing, procedure creation and implementation for Global Payment Operations department initiatives
  • Expert SQL capabilities
  • Product Knowledge: Candidate must have advanced knowledge of USD Payment Products and capabilities including a proficiency in understanding all USD processing platforms and payment flows globally
  • Sophisticated analytical skills: Candidate will be expected to apply product knowledge to proactively review USD payment flows and suggest new revenue streams. He/she must have proven experience with analytical roles including gathering, reconciling, and analyzing information from multiple sources and functional groups to determine and implement requirements
  • Data Analysis: He/she must have experience working with large data files
  • Self-initiated innovation: Incumbent is expected to demonstrate strong initiative and innovation – constantly seeking improvement and challenging status quo. Must possess the ability to develop creative solutions to complicated issues and client requests
  • Planning and organization: Individual must be able to handle multiple projects with conflicting delivery dates, prioritizing work as necessary while meeting tight timelines. Multi-tasking and diligent follow-though are essential
  • Communication Skills: Incumbent must be able to clearly articulate new ideas across all levels of management and business lines providing clear objectives on projects and ideas
  • Customer-focused: Execute and exceed both internal and customer expectations in a team-oriented Operations environment while adhering to Citi’s 10 Operations Principles is required
  • Technical: Expert working knowledge of SQL language, MS Office products and proven ability to adapt to multiple business systems from mainframes to distributed applications and databases
  • BA degree

Operations Lead Resume Examples & Samples

  • Ensure proper organization and accessibility of merchandise broken down by the back of house floor set model
  • Communicate product availability to sales associates as appropriate
  • Selling floor area should be filled in and checked for stock throughout the day

Operations Lead Resume Examples & Samples

  • Maintains associated layers of the technology stack (Database, Application, Web, etc)
  • Serves as an lead application technical expert on specific aligned applications
  • Works with projects teams and systems analysts to translate technical requirements into optimally coded solutions which adhere to GE standards for architecture, security, stability and incident support
  • Demonstrates command of multiple programming languages and basic system analysis techniques
  • Bachelors Degree (or a minimum 4 years equivalent work experience) with a minimum 2 years IT experience Eligibility Requirements
  • Must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act
  • GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen
  • Experience maintaing large enterprise systems and complex data requirements
  • Broad knowledge of IT systems, infrastructure, processes and controls
  • Strong organizational skills – ability to effectively manage multiple tasks simultaneously
  • Knowledge of IT controllership methodologies and standards; demonstrated experience though project execution compliant with systems development life cycle methodology

E Commerce Technology Operations Lead Resume Examples & Samples

  • Bachelor's degree in Computer Science, Information Systems, Project management or other related field, or equivalent work experience
  • Knowledge of the ecommerce business model (i.e. Fulfillment/Shipping needs, Customer Service, User Experience, promotions planning, etc.) a plus
  • Strong organizational, time management, communication, process orientation and problem-solving skills with multiple clients/vendors/projects
  • Some experience in analysis and documentation of functional requirements for ecommerce projects
  • Limited evening and weekend work is required

IT Operations Lead Resume Examples & Samples

  • Strong technical and management background in technical systems/environments with experience in operations, support and infrastructure
  • Very strong analytical skills
  • Strong meeting organization and facilitation skills

CC Operations Lead Resume Examples & Samples

  • Monitor Contact Center performances along with KPI have and provide continuous feedback to coordinators to improve customer satisfaction, coordinator performance and cost controls
  • Improving performance by raising efficiency and meeting performance targets for speed, efficiency, quality and positive customer experience
  • Provide direction and mentoring to coordinators who are responsible for receiving inbound customer contacts and service requests from our from our B2B customer base
  • Maintain Service Levels across all customer contact media types (Telephony, E-mail, Web Requests, Web Chat, etc.) and develop action plans to ensure objectives are continually met
  • Train, retain, coach and develop coordinators using excellent leadership and management skill
  • Communicate with other departments and management to resolve problems and expedite work projects based on priority
  • Interprets and communicate work procedures and company policies to staff as needed
  • Assists coordinators in resolving problems and completing work
  • Serve as the escalation point of contact to resolve complaints and answers questions of customers regarding services and procedures
  • Experience working in the call center environment as an Agent, Representative, Supervisor, Process Analyst, Quality Analyst, Workforce Management Analyst, Data Analyst, Customer Satisfaction Analyst, or Consultant
  • Effectively integrate new processes and products into SOP (standard operating procedures) and monitor results
  • Ability to lead, motivate people in a fast paced, rapidly changing environment, empower and develop a customer-focused culture
  • Strong problem solving skills and demonstrated effectiveness in making decisions
  • Support company initiatives related to the customer’s need
  • Individual demonstrates a positive attitude and ability to effectively deal with market and customer requirements and demands
  • Experience in Contact Center Management, Knowledge Management, Workforce Management & Quality Management
  • High School Diploma or GED required; college degree or equivalent experience preferred
  • Ability to operate under tight pressure
  • Experience working in the automotive industry +
  • Experience in working in a metric driven culture
  • Total Quality Management (TQM) experience helpful
  • 5+ years demonstrated Contact Center management experience in the Customer Service industry
  • 1+ years Supervisory and/or Management experience in an Operations Center is required
  • Ability to interpret and analyze contact center statistics, customer behaviors and other activities to optimize Customer Satisfaction and maintain proper workload distribution in a growing company
  • Leads by example with a strong desire to improve the internal and external customer experience
  • Strong problem solving skills, resourceful and demonstrates effectiveness in making decisions
  • Skilled in formulating and delivering custom reports, improvement plans, business cases, executive updates, and employee communications
  • Possess a positive attitude and ability to effectively manage changing demands
  • Serve as a change agent that delivers a culture which reinforces the company mission, vision and values
  • Present a professional and positive image by adhering to organizational policies and procedures at all times
  • Flexible work schedule to meet the needs of 365/7 work environment
  • Possess strong communication skills
  • Must be flexible and adaptable to changing needs of the business

R&D Quality Operations Lead Resume Examples & Samples

  • 50% QMS Technology System Administration
  • Bachelor’s degree in a life science required; Masters Degree in management or scientific discipline a plus
  • At least 7 years of pharmaceutical experience

Technology Operations Lead Resume Examples & Samples

  • Point of Contact for all production issues and operational support status of all global ecommerce sites (as assigned) including related international applications and services that support the ecommerce platform
  • Log and track production issues and see them through to resolution
  • Leverage hands-on experience to lead team to triage and escalate issues to third level support as appropriate
  • Work closely with the developers, release managers, and first level service desk support team to facilitate acceptance and release of new site features
  • Track and gather data for measuring operational trends and identifying areas for improvement
  • Demonstrate the ability to complete multiple tasks under pressure
  • Bachelors Degree in Computer Science, Information Systems, Project Management or other related field, or equivalent work experience
  • At least 3 years hands on technical experience in development, software quality assurance or infrastructure environments
  • Knowledge of the ecommerce business model (i.e. Fulfillment/Shipping Needs, Customer Service, User Experience, promotions, planning, etc
  • Strong organizational, time management, communication, process orientation and problem solving skills with multiple clients/vendors/projects

PDE Operations Lead Resume Examples & Samples

  • Defines and drives projects to meet operational excellence goals
  • Implement processes and systems that supports operational continuous improvement efforts
  • Lead and champion Agile and Lean methods in the PDE group
  • Own and drive implementation of ICF central Operations projects/initiatives in PDE
  • Minimum 5 years of experience in a product development engineering environment
  • Demonstrated ability as a project manager
  • Strong project management, planning, communication skills
  • Skills and experience in Agile / SCRUM process, Rally system, LEAN will be an added advantage
  • Proven track record of delivering results around operational excellence
  • Ability to thrive in an agile and dynamic business environment, has high degree of flexibility in taking ownership of diverse set of tasks and deliverables to meet overall business goals
  • High tolerance to ambiguity, ability to efficiently define strategy, plan and execution across large diverse groups/organizations
  • A 'can-do' attitude

Senior Operations Lead Resume Examples & Samples

  • Typically 6+ years total experience in planning, operations, finance, or related functional area
  • Excellent verbal and written communication skills, including negotiation and influence skills
  • Excellent project management skills, including leading large, cross-functional initiatives that impact the organization
  • Strong relationship management skills, including partnering and consulting
  • Strong leadership skills, including team-building, conflict resolution, and management
  • Ability to lead multiple, large, time sensitive projects or work streams

Incident Response Operations Lead Resume Examples & Samples

  • Design and guide the implementation of security incident response process in the organization
  • Design and implement the relevant tools and reports to keep the required monitoring tools and pan HP report mechanism
  • Design, guide and monitor the handling of security incidents for specific products or pan HP SW
  • Report the vulnerabilities handlings status for all relevant stake holders and work in parallel with the team to assure the flow of information to relevant functions
  • Track global security issues, analyses their potential effect on HP products portfolio and provide relevant teams with alerts and required mitigation plan
  • Infrastructure & Networking – Infrastructure security systems (WAF, IPS,FW, SIEM) , Secured network design and protection, Security protocols
  • Secured application architecture and development of system’s security requirements
  • Implementation of application security controls

Technical Operations Lead-VP Resume Examples & Samples

  • Coordinate and own relationships with onshore counterparts
  • Providing technical leadership and mentoring to the teams managed
  • Establish standards, policies and procedures for the Digital Shared Services
  • Analyze requirements and architect software system design
  • Provide procedures and documentation for audit and regulatory compliance
  • Understanding of a highly available tiered production environment
  • Work confidently with all levels of management
  • Create effective production support model in coordination with onshore teams
  • Help with recruitment for backfills and new requisitions
  • Experience with project planning and estimating
  • Manage team budget
  • 5+ years of experience in the financial services environment
  • Ability to motivate and mentor a team of 30+ engineers
  • Good understanding of Distributed and web based applications
  • Bachelor's/Masters degree in Computer Science or equivalent

CCB Technology Operations Lead Resume Examples & Samples

  • Bachelor’s degree in engineering, computer science, management information systems
  • Minimum 7 years experience as a Business/IT Systems Lead
  • Demonstrated ability to handle/organize multiple complex technical projects simultaneously
  • Strong organizational skills and detail-oriented work ethic
  • Knowledge of various server hardware configurations and performance characteristics. Minimum of 3+years networking experience in an enterprise environment
  • SAN storage knowledge and monitoring drivers
  • Willingness to learn monitoring planning aspects of various environments
  • Extensive knowledge of using Microsoft Office products (i.e., MS Word, MS Excel, etc.)
  • Equally capable to present to executive management and effectively communicate with front-line technology professionals
  • Understanding of various IBM/AIX and VMware virtualization technologies
  • Any experience with Service delivery and ITIL configuration concepts are a plus
  • Broad knowledge of advanced environment monitoring & management tools, performance modeling tools, capacity analysis tools, and other advanced modeling and trending tools

Operations Lead Resume Examples & Samples

  • Physically perform and supervise event setups, changeovers, housekeeping and daily operational tasks
  • Coordinate and communicate all relevant information for event setups and changeovers
  • Participate in day-to-day operations of the complex
  • Lead part-time and/or contract staff in event setups and changeovers
  • Assist Operations management staff as needed
  • Other responsibilities and duties as assigned by the Operations Manager/GM
  • Working knowledge of facility and arena operations, changeovers and setups
  • Working knowledge of operations equipment including forklifts, pallet jacks, staging
  • Must be able to work nights, weekends and holidays as event schedule requires
  • Ability to meet deadlines and functions under stress
  • Ability to lift 30 lbs unassisted
  • Excellent organizational skills, detail-oriented with ability to handle multiple assignments
  • Ability to use computer and learn various software programs
  • Bilingual skills in Spanish and English strongly preferred
  • 2 years working experience in facility setups and changeovers including, concerts, trade shows, and special events
  • Working knowledge of operations equipment including staging, small equipment tools, pallet jacks, etc
  • Experience in leading employees in performance of setup/changeover functions
  • Forklift Certification strongly preferred but not required

Reg Labeling Operations Lead Resume Examples & Samples

  • Review and approve labeling change controls and mock-up work for all approved products
  • Liaison with Regulatory Agencies and GRA Strategy Product Leads/Specialists on product updates impacting labeling
  • Attendance at meetings with supply chain logistics
  • 10% Train and advise functions on labeling requirements, including updating relevant functions on changes to labeling legislation

Technical Operations Lead Resume Examples & Samples

  • Assist our customers in the deployment of Security Intelligence solutions by providing planning, implementation, configuration, and optimization services around the world
  • Provide technical operations, as part of our Technical Operations Center, in order to resolve customer issues
  • Work with customer account teams to ensure total customer satisfaction by representing our customers’ needs and requirements to product management and engineering
  • Build software tools to enhance, optimize and evolve our SaaS offering to scale and expand seamlessly
  • Interface with customers on an on-going basis to identify problems and communicate progress and resolution while maintaining a high sense of urgency and timely escalation
  • At least 3 years experience in leading a team
  • At least 1 year experience in Unix/Linux
  • At least 1 year experience in apply knowledge of Software Development Cycle
  • Basic knowledge in Python, SQL and Linux
  • At least 6 months experience in Cloud and Software as a Service (SaaS) Environments

Uk Operations Lead Resume Examples & Samples

  • Effective communication skills to ensure proper guidance and end-user support
  • Actively participate and oversee the operations turnover process partnering with GMS Implementations to ensure effective handover of rooms into production
  • Works closely with Implementation team to understand pipeline of projects and forecast. Responsible for operational support planning working with third party supplier to ensure resource planning, training etc is scheduled and delivered in line with project
  • Responsible for ensuring that inventory management processes are implemented and updated
  • Partners with global service management team to provide EMEA Regional focus on
  • Degree level in relevant field
  • AV manufacturer training (Crestron, Cisco Telepresence/Video, Extron, etc.)
  • Significant years experience in Multimedia or similar role
  • Competent technical background and knowledge of audio visual and Cisco Telepresence equipment
  • High level of computer literacy
  • Ensure compliance with local health and safety legislation

IT Operations Lead Resume Examples & Samples

  • Bachelor’s degree or minimum 3 years relevant work experience in an Information Technology capacity
  • Ability to travel as needed, including overnight stays
  • Must be willing to work onsite at group’s New York offices
  • Must be willing to work nights and weekends as part of ongoing business support, as needed
  • Work experience managing access control systems (i.e. Geoffrey, SMS, Salient, Lenel, Facility Commander)
  • Work experience in interpreting system transaction logs of peripheral devices (i.e. CCTV cameras, video recorders)
  • Excellent written and verbal communication skills and ability to

Regional Operations Lead IT Resume Examples & Samples

  • 3-5+ years of application support and familiarity of Service Now
  • Sound judgment and analytical ability
  • The job may require to work on extended hours and weekends
  • The job may require travel to other Global Data Centers
  • A Bachelor's degree in Computer Science or a related discipline, or equivalent work experience

Operations Lead Resume Examples & Samples

  • Planning, communication and execution coordination of manufacturing planning and hardware schedule milestones and leadership of the extended operations support team
  • Provide operations strategy to the PMT to meet the program needs
  • Customer Focal point on all operations / supply chain aspects of the program
  • Identify and mitigate risks to schedule, identifying and managing action owners to resolution

Operations Lead Resume Examples & Samples

  • Must have very good Oral and written communication skills (4 out of 5 - 4/5)
  • Proven expose to Business, Operations and Finance Management (4/5)
  • Must have experience in Operational strategizing, Logistics management, Manage support services, Managing third party services (3/5)
  • Must have good written and oral communication skills (3/5)
  • At least 2 years experience in Business & Operations
  • At least 2 years experience in Operational strategizing, Logistics management, Manage support services,

Global Technology & Operations Lead Resume Examples & Samples

  • Working with Application Development, Production Operations, Big Data Technology and Data Operations to develop and support reliable products and platforms from development to production
  • Managing production schedules and resources in a high value, high mix, low unit volume environment
  • Improving processes and procedures to create scalable production capacity to support future growth
  • Monitoring & Support of daily, weekly or monthly jobs
  • Bachelor's or Advanced Degree in Information Management, Computer Science, Mathematics, Statistics, or related fields
  • Financial Services background or experience
  • Previous application development, data operations and production operations experience

Event Technical Operations Lead Resume Examples & Samples

  • Oversee supplier/support team and implement a scalable, flexible staffing model to ensure proper meeting and event support
  • Set up & testing of AV systems and devices to bypass operational issues
  • Interface with all members of the organization to ensure that procedures are properly followed and documented
  • Actively gather clear objectives, requirements and expectations with end-users, contractors, clients and internal service partners
  • Enforce proactive system checks to ensure “ready-for-business”
  • Provide quality assurance of all Multimedia systems
  • Test and certify new systems including hardware, software and firmware to ensure operational readiness
  • Evaluate issues rapidly to isolate and bypass problems and escalate accordingly
  • Proactively manage escalations, incident tracking and resolution
  • Manage change management process and ensure assigned presentation facilities stay current with change plans and update in accordance with GTI guidelines
  • Trend analysis and reporting: analyze trends across the specified locations and proactively identify and report potential issues
  • Educate end-users on Multimedia products and services
  • Liaise with internal clients and ensure end-user adoption
  • 10+ years professional experience in the AV or Multimedia industry, preferably working for a global organization in Financial Services
  • CTS Certified (Current/Active)
  • Bachelors Degree in Broadcast, Video Production, Multimedia or related field
  • Thorough understanding and operation of all AV systems
  • Ability to multitask, overseeing multiple projects, initiatives and events concurrently
  • Exhibit fundamental problem solving skills
  • Highly evolved customer service and interpersonal communication skills

Service Operations Lead New Services Resume Examples & Samples

  • Respond for mobilisation of the Operations team to deal with infrastructure related Incidents as they arise
  • Assure services are delivered to pre-agreed OLA or SLA
  • Provide a Management escalation point for all infrastructure related issues
  • Ensure production of Monthly Status Reports Measuring the Performance of the operational environment and Team against pre-agreed KPI’s
  • Provide input into the PIR and Problem Management Process following a Major Incident
  • Provide ongoing performance feedback to members of the team in the form of verbal and written feedback as part of the annual review process
  • Provision of effective line management and a cost effective resourcing function for any new service into COS Operations
  • Provide appropriate leadership and direction in order to set and meet individual and team objectives
  • Ensure new services are structured to the centralised operational model for COS Ops
  • Ensure Incident, Service Request’s and Problem queues are maintained in-line with current service offering from COS Ops
  • Fulfil the role of Platform Recovery Manager and contribute to recovery calls in the wider Tech Ops supported platforms
  • Adoption of service deployment activities including identifying and driving best practices for new services, industrialised process and effective use of Operations Command Center (OCC), Incident Management and technical teams
  • Ensure COS Operations teams are assigned to best meet organisation and individuals needs in a timely manner
  • Drive and influence team standards and processes
  • Formulate, track and deliver local cost centre budgets, i.e. Travel, Training, Vendor Support & Maintenance
  • Ensure the operations teams technical skills are meeting the demands of the operational environment
  • Ensure commercial considerations are taken into account when planning remediation activities
  • 5 + years Operational management experience within a Global support function
  • Proven track record in Leading and Managing technical teams
  • Excellent verbal and written English communication skills
  • Be able to demonstrate customer service skills and be client focused
  • Working knowledge of network technologies utilised within a corporate and consumer based environment
  • Knowledge of general networking technologies (LAN, WAN, WLAN, DNS & DHCP)
  • Excellent organisational skills and be a self-starter
  • Proven ability in problem solving
  • Exposure to Project and Program Management
  • Must have previous experience of service transition
  • Proven ability to plan and execute tasks within a dynamic environment
  • Ability to work under pressure both within a team environment and as an individual
  • Act as the first point of escalation for the team and apply Kepner Tregoe problem solving and decision making methodologies when dealing with customer impacting incidents

Infrastructure Senior Tech Analyst Print L Operations Lead Resume Examples & Samples

  • Knowledge in end user products and services with at least 5 years’ experience in a support role, managing end user products and services
  • Experience in supporting a large print management system
  • Proven problem solving skills with a proven track record of service delivery

Project Operations Lead Resume Examples & Samples

  • Insure each function continuously operates within the established framework and supports the established goals
  • Monitors daily operations workload for each function; anticipates problems and analyzes ways to mitigate the risk
  • Maintain accurate best practice and procedure documentation; review quarterly
  • Establish improvement objectives that stretch and challenge each member of each team
  • Meet with each team member 1:1 each week; insure career and development objectives are on-track
  • Maintain on-boarding/departure processes for each function
  • Complete weekly status meetings with each team
  • Evaluate team members with outstanding performance over time for additional opportunities
  • Plan and execute the integration of new strategic services as needed
  • Outstanding organization skills, strong decision-making skills
  • Excellent communication skills with ability to influence outcomes
  • Ability to create processes and tools with a focus on simplicity and maintainability
  • Demonstrated ability to stay focused on achieving organizational objectives
  • Working understanding of JPMC project delivery process and tools
  • Adaptability to changing business conditions
  • Ability to prioritize and multitask well under pressure
  • Minimum of 10+ years business and technology experience
  • Proven track record in leading a team
  • Outstanding oral and written communication skills
  • Strong relationship management skills
  • Experience working Project Management Tools i.e Clarity

CX Solutions Operations Lead Resume Examples & Samples

  • Drive a best in class IT support operating model leveraging Tyco's internal support team and outsourced IT service providers
  • Lead new initiatives for outsourcing services to our providers from opportunity identification to knowledge transfer and performance measurement
  • Manage our customer escalations and be Tyco's point person for all initial reports and updates back to the customer
  • Allocate accountability to our service provider and ensure they are performing according to the KPI's agreed with them. Any issues with performance must be resolved between the SOL and our provider
  • Drive issues to resolution using experience across a diverse IT landscape
  • Provide executive level visibility to operational performance, incident and outage, resources assigned, project activity, service level and if necessary budgets/cost details
  • Ensure data governance methodologies are adhered to within our regulated environment
  • Allocate and drive accountability to the correct owner within the ecosystem
  • Extensive responsibility in developing and managing managed services strategies and deployments across a wide number of business functions with practical experience of implementing managed service provisions globally within technology platforms
  • Lead and design transformational managed services programs across geographies and business units
  • Leads, manages and monitors the successful delivery of managed services, managing the implementation process end-to-end including process standardization and knowledge management build out
  • Establish a world class IT operating model across our global CX tower using both internal resources and third party providers in order to support our $10BN+ enterprise
  • The role will ultimately be responsible for improving customer satisfaction through issue resolution, root cause corrections and proactive issue avoidance which will ultimately avoid downtime and increase profit across the enterprise
  • This business critical role will focus on both the day to day CX operations along with partnering with our CX tower leads to focus on longer term strategic initiatives in order to build out the support roadmap
  • This role is sponsored by our CX Solution Centre Lead and has executive visibility on a day to day basis
  • Drive issues to resolution using experience across a diverse CX landscape comprising of systems such as Pardot, Eloqua, Siebel, Sugar CRM, Salesforce, Evolve, Aptus, Cameleon, Informatica, Service Max
  • Responsible for driving an improvement in the ratio of investment of KTLO (keeps the lights on) vs. growth & innovation
  • Allocate and drive accountability to the correct owner within our BI ecosystem
  • Organization Interaction

Print L Operations Lead Resume Examples & Samples

  • IT industry operational and implementation skills, with the ability to train others
  • Experience with industry standard Print technologies
  • Outstanding written and verbal communications skills
  • Bachelor degree in computer science or other related equivalent work experience

Operations Lead, Gss-insights Resume Examples & Samples

  • Thought leadership on building efficient/lean operations. Ability to draw insights from operational metrics/trends and translate them into future focus areas and investments
  • Manage multiple operational workflows using a metrics driven approach to assess the health of operations
  • Build insightful management dashboards that encompasses business and operational KPIs to manage the operations
  • Monitor data trends to identify patterns impacting operational efficiencies and take corrective action as fit
  • Periodically plan for contractor capacity based on business trends, volumes and seasonality, and on-board them via empaneled vendors
  • Supervise contractor on-boarding, training and output quality, and initiate remedial action as fit
  • Manage relationships with Outsourcing partners and vendors
  • Work effectively with cross-functional teams globally, assimilating requirements, and building strategic partnerships
  • Think and work independently, demonstrate creativity and deliver results

Itpm Operations Lead Resume Examples & Samples

  • Excellent communication skills – be able to deal effectively with stakeholders at ED/MD levels as well as deal effectively with delivery managers across the organization
  • Ability to work without constant guidance and to “own” areas of responsibility
  • Prior experience of IT financial and/or IT Product Mgmt arrangements
  • Project management experience within an IT organization and the ability to influence decision making by others. Experience of change projects
  • Strong business analyst skills
  • Ability to operate in a global capacity and across a wide stakeholder group
  • Ability to lead and influence virtual teams and rollout and make core strategic recommendations
  • Strategic acumen; ability to creatively solve problems and evaluate new ideas
  • Experience of a relevant business function preferable
  • Degree qualified or equivalent
  • Experience with alfabet from Software AG desirable
  • Experienced in MS Office Suite, especially MS PowerPoint and MS Excel
  • Strong communication skills to be able to effectively communicate both verbally and in writing to clients, colleagues and management
  • Builds and uses a good network of key influencers to ensure objectives are met
  • Adopts a flexible attitude and accepts a changing role in the team as work requires
  • Able to follow or lead as situations require, including leading by example
  • Capable of setting and working to own targets
  • Remains enthusiastic and committed in the face of difficulty or failure
  • Ability to build trust and respect at different level's
  • Strong analytical skills with a genuine desire to improve efficiency of job tasks/functions using systems and business knowledge
  • Experience in IT Architecture & IT Product Management desirable
  • Understanding of best practices for Software Development desirable
  • Experience in defining and implementing of IT training desirable

Technology Operations Lead-global Technology Resume Examples & Samples

  • Supporting the GCS Portfolio Management Function
  • Analyzing and creating management reporting to address staffing, efficiency, quality, and other analytics that are directly related to the day-to-day running of the overall technology department’s business
  • Provide negotiation and influence of people / processes inside and outside the organization to meet JPMC strategic objectives
  • Provide oversight and direction to organization on strategic initiatives
  • Proven track record in managing business management functions
  • Excellent written and oral communication skills as well as strong influencing and relationship management skills
  • Ability to create processes and tools independently
  • Expert in analytical techniques, communication skills and information management tools
  • Proficient in / influence of multiple business disciplines, functions and knowledgeable about the business' strategic direction

NAM Full Suite General Ledger Operations Lead Resume Examples & Samples

  • Lead the regional implementation of key components of the Finance Full Suite related to Accounting
  • Build detail activity plans for implementation of the key components in alignment with the Regional Implementation Lead directions, execute activities and ensure deadlines are met
  • Provide subject matter expertise in the use of the Accounting Engine and accounting activities in general to the country being implemented Drive organizational change taking full account of obstacles, opposition, and differing stakeholder priorities
  • Acts as a champion for business process changes; act behind the scenes to craft solutions for business problems related or tangential to the project
  • Partner with the Global team and any other appropriate organization (GPO, GFDS, other FRO units) on driving process standardization and smooth platform implementation
  • Educate the country on proper use of the different elements of the Finance Full Suite pertaining to Accounting activities
  • Provide customized test scenarios and scripts for the country at hand based on test strategy
  • Execute/review test scripts for functionality configured for the Country being implemented
  • Provide support to the country in UAT and defect resolution
  • Complete understanding of relevant Financial Reporting Processes, Data and Platforms. Increasingly responsible experience with Financial processes and platforms
  • Able to work effectively and efficiently toward goals in a complex, diverse environment with multiple and changing demands
  • Knowledge, Skills, Expertise Deep knowledge of principles, practices and theories of Financial Processes including

Operations Lead Technician Resume Examples & Samples

  • Incumbent’s responsibilities will generally focus on one or more of the following
  • Design for manufacturing input
  • Test hardware lay-up
  • Input on manufacturing and tool handle / design
  • Technical Support Services and Standards
  • As primarily an individual contributor, supports the cross functional development team during program development
  • Under minimal supervision, performs substantially varied and complex tasks
  • Applies advanced skills to assist with development of new composite products
  • Adapts new procedures, techniques, tools, materials and/or equipment to meet the more complex requirements
  • Relies on experience and judgement to plan and accomplish assigned tasks and goals
  • Serves as a resource to others in the resolution of complex problems and issues, and refers only the most complex issues to higher levels

Operations Lead Executive Search Resume Examples & Samples

  • The Operations Lead, with direction from a manager, will prioritize and give direction on a daily basis to any contract resources in supporting executive operations and candidate care
  • Develop and implement retained search vendor engagement process. Define process for on-boarding vendors, executing agreements, and maintaining a preferred vendor list of those resources under contract
  • Work with internal and external stakeholders to resolve issues and identify unique processes required for supporting senior level executive hiring
  • Foster a customer service environment across internal and external partners
  • Maintain and enhance weekly executive operations report and track key KPI's for executive search leader and the Talent Acquisition Leadership Team
  • Develop processes and practices compliant with OFCCP and FCC obligations Expertise in SAP Success Factors, Cluen/Encore, SIRVA Client Connect, and numerous internal software applications supporting executive search (video interviewing, scheduling, catering orders, etc.)

Technology Operations Lead Resume Examples & Samples

  • Compile & analyze data from existing tools for financial reporting and performance (trend) analysis
  • Prepare a diverse set of reports & analysis for management reporting
  • Participate in key business initiatives & assist with multiple levels of metric reporting
  • Working knowledge of End User Technologies and key cost drivers
  • Assist in preparation and evaluation of financial business plans and financial variances
  • Establish partnership with CCB Finance & Business Management teams
  • Maintain standard weekly and ad-hoc reporting requirements for program
  • Create presentations for review with diverse audiences in timely manner per planned schedule
  • Ideal candidate for this position will have prior PM role(s) leading large projects involving deployment activities for the business and technology staff
  • Ability to develop & foster relationships with business & technology contacts
  • Ability to work independently with little management oversight
  • Ability to develop effective client relationships across multiple stakeholders
  • College degree, specialized training or equivalent work experience
  • Minimum ten years of combined IT Operations and Project Management experience required
  • Minimum of 3-5 years of Technology PM experience in large company preferred
  • Experience with delivery of projects in multiple technologies, functions, and industries
  • Knowledge and advanced experience using MS Office suite including Excel, Powerpoint & Visio
  • Experience managing geographically distributed and culturally diverse work-groups with strong team management, leadership and coaching skills
  • Experience with financial planning, tracking and business case development
  • Experience with MS Sharepoint and prior experience as Sharepoint site admin/owner

Operations Lead Resume Examples & Samples

  • Responsible to develop project delivery competencies for business analyst and process analyst
  • Oversee business requirement elicitation, ensure quality control and consistency
  • Oversee business acceptance testing, ensuring defect management is in place
  • Oversee process mapping and documentation (Operations manual), ensure quality control and consistency
  • Lead in the delivery of test planning, test preparation and test execution activities in adherence to PMLC and SDLC standards of testing
  • Provide on-going support to IT business partners including Customer application system support and business queries
  • Participate in the design and coordination of project plans to ensure targets are met and provides timely feedback on project progress to team leaders and functional management
  • Responsible for business and gap analysis. Provide assistance to users on customer application enquiries and participate on projects as subject matter expert
  • Identification & management of process improvements on the various application systems, including expense savings
  • Act as an escalation point for application issues both directly and through internal/external business partners (including external vendors) as may be required
  • Support urgent process change / control updates due to Customer Impacting Events
  • Ensure timely notification of issues/problems and make recommendations for issue/problem resolution to project team and resolve and/or escalate testing issues where required
  • Perform business & workflow analysis through to proposal of applicable technology recommendations
  • Provide effective and timely communication to the team. This includes project expectations, feedback, project status and health, risk assessment and team achievement

Operations Lead Resume Examples & Samples

  • Responsible for monitoring the performance of the process
  • Liaise with HR for sourcing / recruitment
  • Responsible for implementing tools and methods as per internal UBS requirements
  • Focus on stabilizing the process and meeting customer expectation
  • Act as a point of contact between analysts and management
  • Assist with training and identifying training needs within the group
  • Mentor and guide the existing team and assist the new hires
  • Strong knowledge of the securities industry
  • Experience in settlements area of a brokerage firm or at a custodian bank or
  • Experience in brokerage industry trade administration and clearance or
  • Experience in interacting with clients and agencies such as exchanges or
  • Experience in a back office functions of bank, custodian or a brokerage
  • Ability to work and communicate with people
  • Ability to think strategically and translate strategy into action plans
  • Strong analytical skills with an ability to problem solve with a win-win negotiation approach
  • Advanced knowledge of PC applications and MS office
  • Expert knowledge of service procedures
  • Knowledge of Customer’s Culture
  • Excellent English written and communication skills
  • Graduate or Post Graduate in Commerce/ Finance (B.Com/ M.Com/ MFM/MBA Finance)
  • 2 to 5 years of relevant experience in investment banking/brokerage firm/ custodian banking
  • Previous experience in transaction processing business would be preferable
  • Previous experience in handling a team
  • Aptitude for understanding technology
  • Independent decision making

Operations Lead, Manager / Senior Manager Resume Examples & Samples

  • Lead deployment of Lean solutions within distinct departments
  • Create an environment that promotes continuous improvement, increase consistency, reduce pain points, and empower employees to enhance the value of the service provided to internal and external customers
  • Provide initial Lean boot camp and reinforce training, development and coaching to operational staff throughout the business
  • Work closely with and coach underwriters, managers and other technical and support staff to ensure teams are proficient in and actively apply Lean practices
  • Navigators are trained and coached by a Stream Leader and an Architect, and have the opportunity to move on to Stream Leader, provided display of right maturity, skill and impact
  • Perform observations on the floor and work with line managers
  • Being a "catalyst of change" in one team
  • In the early phase of a transformation, help one manager work on one dimension (Voice of Customer, Process Efficiency, Performance Management, Organization & Skills, Mindset & Behaviors) and contribute as part of the Change team to form a consistent story
  • During implementation of the transformation, develop the skills of one manager in particular and help the team members on problem-solve and ignite continuous improvement in the work-cell, e.g
  • Coach team leader
  • Supervise dedicated expert
  • Ensure frequent update of the stream lead
  • Prepare and participate to daily brief/debriefs

Business Intelligence Operations Lead Resume Examples & Samples

  • Understand the BI workflows across multiple tiers of data - realtime, batch, ETL, cubes, visualization
  • Build tooling and frameworks to monitor internal and external data stacks and design SLA for monitoring
  • Perform root-cause analysis of BI SLA issues, help production engineers prioritize development efforts
  • Provide data driven dashboards and handle incidence response for maintaining SLA
  • Work cross-functionally with different teams, communicate effectively to influence technical direction, and improve operational robustness of FB BI systems
  • Manage on-call responsibilities, including rotations, escalations, and triage
  • Manage and drive customer escalations and customer education around data migrations between data sources/destinations

Oculus IT Operations Lead Resume Examples & Samples

  • Technical execution and involvement to design, scale, and ensure services/tools availability efficiency and result in driving Oculus employee productivity
  • Provide leadership, assist with strategy and overall direction of all Oculus IT related functions
  • Prioritize, drive and make decisions on all major projects at Oculus
  • Plan and drive program enhancements through defining, optimizing and managing effective business processes
  • Help plan, align, communicate, design, and execute service operations initiatives in partnership w/ management, peers, and other engineers
  • Manage day to day and prioritize operations, support and new build projects across all Oculus locations around the world
  • Partner and liaison with a Global Field and Helpdesk team, Information Security, Networking, Platform and Infra engineering teams within Facebook and Oculus
  • Build and maintain strong business relationships by engaging business leaders to understand IT business goals, market insights, challenges, priorities and provide IT strategies aligned with the business
  • Develop strong partnerships with 3rd party vendors in developing and maintaining service level agreements, ongoing management of service level compliance, and assist in driving the support knowledge base
  • 24 / 7 response and support
  • Ensure compliance with IT security and general controls

VIP Operations Lead Resume Examples & Samples

  • Drive individual impact by delivering VIP support on a regular basis to VIP member including but not limited to client platform troubleshooting (laptop & mobile devices), support of collaboration services (document sharing, video conferencing, etc), network connectivity (remote access, digital authentication, wireless/wired, etc), and email/calendaring support
  • Provide guidance, oversight and hands on assistance with VIP Operations team members on a day to day basis
  • Primary point of escalation for service impacting issues effecting the team itself or raised by VIPs directly
  • Maintain operational awareness and detailed knowledge of VIP Operations performance based upon solicited feedback, task data at a team and individual tech level, and regularly communicates actions/decisions
  • Responsible for defining plans and actions in support of defined goals for the VIP Operations team
  • Responsible for monitoring active projects within VIP Operations and ensures they remain on track to achieving the desired measurable business outcomes
  • Works closely with IT operations teams to escalate systemic IT service issues to ensure resolution in a timely manner
  • Builds and maintains relationships across the IT organization

Accounts Payable Operations Lead Resume Examples & Samples

  • Building and developing Internal/External/internal client relationships
  • Building and developing relationships with key stakeholders and peers globally
  • Building and developing a strong partnership with our procurement partner based offshore in Pune India
  • Leadership through coaching and mentoring
  • Internal/external client query management
  • Driving, improving and changing locally maintained processes
  • Endorsing and monitoring compliance of internal clients to AP & T&E Polices
  • Managing reporting requirements of business

CIC Intelligence Operations Lead Resume Examples & Samples

  • Mature the Cyber Intelligence Center’s technology capabilities to include automation of threat intelligence feeds from various external and internal providers, support the intelligence management lifecycle workflows (intelligence requirements definition, collection planning, tasking, analysis, dissemination and feedback)
  • Own the Cyber Intelligence Center’s technology product roadmap and implementation timeline
  • Drive completion against the Cyber Intelligence Center’s technology roadmap. Generate technology requirements and collaborate with appropriate guidance to staff
  • Design, build, and maintain centralized storage repositories for archiving, querying and data mining of intelligence data
  • Manage the daily CIC operational infrastructure consisting of various platform, portals, databases, and servers
  • Build and manage a lab environment designed to process cyber intelligence and support analyst technology vendor evaluations
  • Implement technologies to feed multiple external data sources into internal repositories; support the onboarding of external intelligence feeds
  • Correlate internal data set with the CIC’s to derive actionable intelligence
  • Identify opportunities within operations for automation and implement solutions to increase efficiency and effectiveness
  • Leads meetings in fast paced environment communicating complex topics effectively at all levels of the organization
  • Confirms through coordinated testing efforts that applications deployed in support of a business appropriately protect the confidentiality, integrity, and availability of business information and stored and processed by them. Educates and advises the business and technical leaders regarding development, delivery, and management of security solutions
  • Interacts with multiple levels of management
  • Possesses a comprehensive understanding of how own area and others (i.e., architecture or infrastructure) collectively integrate to contribute towards achieving business objectives
  • Accountable for the end results of an area
  • Exercises control over resources, policy formulation and planning
  • Involved in short- to medium-term planning of actions and resources for own area
  • Full management responsibility of a team, including management of people, budget and planning
  • Actively engage in liaison activities with cyber threat industry associations, peer financial institutions, and information sharing communities to continue to evolve operations roadmap
  • Escalate and brief senior management on issues affecting technology delivery
  • Bachelor’s degree in Information Systems, Computer Science, or a related discipline. Master’s Degree preferred
  • 8+ years working in an Information Security Technology Management or Cyber Intelligence job function
  • Proven history of delivering successful technology capabilities
  • Proficient in programming in VBA, VBS, Python or Perl languages, and the creation of Shell Scripts
  • Extensive knowledge of Microsoft Office products with focus in Excel, Access, and Visio; SharePoint experience a plus
  • Experience in designing, testing, and maintaining database repositories or similar solutions fed by multiple work streams and scrubbing processes
  • Advanced understanding of security aspects of multiple platforms, operating systems, software, communications and network protocols or an equivalent combination of education and work experience
  • Previous experience or similar working with IBM/i2’s product suite including Analyst Notebook and iBase, Paterva/Maltego link analysis software, Mitre CRITs with a solid understanding of each applications functionality and capabilities
  • Working knowledge of Mitre's Structured Threat Information eXpression (STIX™) cyber threat information language and Trusted Automated eXchange of Indicator Information (TAXII™) transport mechanism
  • Working knowledge of Soltra Edge information sharing platform
  • CISSP or GCIH certifications are a plus
  • Familiarity with open source intelligence service providers and methodologies
  • Understanding of networking protocols and infrastructure designs; including routing, firewall functionality, host and network intrusion detection systems, encryption, load balancing, and other network protocols
  • Previous Intelligence and/or Law Enforcement background(s), a plus
  • Information Security, Incident Handling, Malware Research, Hacker Techniques, and Incident Handling training and/or certification (CISSP, SANS GIAC, etc.)
  • Strong people management skills managing technology focused staff
  • Excellent analytical, troubleshooting, written and verbal communication skills
  • The ability to interact with Citi personnel and understand business imperatives
  • Capable of communicating technical issues to technical and non-technical business representatives
  • Ability to balance multiple demands and lead a team to develop solutions in a fast-paced environment
  • Experience developing and maintaining policies, procedures, standards and guidelines
  • Dedicated and self-driven desire to think creatively and produce results
  • Highly motivated team player and always eager to learn new skills; take on expanded roles and expanded responsibility
  • Strong threat analytical background

Outsourcing Operations Lead Resume Examples & Samples

  • Work with global and regional leaders and cross-functional partners to enable transition of new workflows to external partners successfully. Drive strategy and prioritization across teams. Help evaluate the impact of transition on teams and entire organization
  • Manage partner relationships with focus on driving KPIs across multiple teams, including but not limited to quality metrics, performance SLAs, insight/signal gathering, and knowledge sharing
  • Enable Facebook teams to convert signals & learning delivered by partners into better abuse policies, more effective reporting options, and efficient ways to process ever increasing abuse content
  • Own the communication between Facebook and partner teams covering all areas, ensuring timely information sharing for major product changes, customer trends, process changes to ensure smooth transition to operations and ensuring continuous transparency for all stakeholders

Operations Lead Resume Examples & Samples

  • Maintains neat and orderly stock and receiving areas
  • Handles the receiving of merchandise deliveries as needed
  • Processes stores to stores transfers, RTV’s and company initiated merchandise claims
  • Participates in product knowledge training and is ready to assist customers on the sales floor
  • Ability to provide excellent customer service
  • Ability to communicate in a clear, concise and understandable manner
  • Ability to listed attentively to others, understand material and provide instruction to associates
  • Basic PC skills
  • Knowledge of golf and golf clubs helpful
  • 1-2 years of related retail or stockroom experience

Mail Operations Lead Resume Examples & Samples

  • Coordinate and manage day-to-day workflow in production-oriented department
  • Ensure that production standards are met and maintained
  • Responsible for prioritizing work and delegating tasks to ensure proper coverage of functions
  • Oversee and assist in resolving escalated operational and customer service issues and/or employee problems
  • Responsible for monitoring individual and team productivity and quality, and providing feedback to management
  • Oversee training of new hires, ensuring a full understanding of departmental and Bank procedures as well as individual job responsibilities. Promote teamwork and the cross training of employees
  • Communicate to higher management the constructive suggestions of employees, while at the same time communicating to employees the policies, practices, objectives and progress of the Bank
  • Identify and implement work efficiencies through process improvement techniques
  • Monitor the attendance of subordinates and ensure accuracy of hours worked prior to submitting payroll information
  • Provide recommendations with regard to performance appraisals, promotions, salary increases, and disciplinary actions for subordinate employees
  • Demonstrate mastery of all area equipment and related non-exempt responsibilities
  • Perform all work in accordance with established health and safety procedures
  • Perform any other duties as assigned
  • High school diploma or equivalent mandatory
  • Experience with Microsoft products, such as Access, Word, Excel, PowerPoint, and Outlook
  • Three (3) years experience preferred in specified or comparable area

Operations Lead, Emerging Services Resume Examples & Samples

  • Serve as a thought partner to our Operation counterparts in Product, Engineering, Analytics and Policy Management
  • Provide program or project management support for major platform, product, and tool driven change initiatives
  • Demonstrate skill in data analysis, focusing on desired results, determining what is important and urgent, and clarifying next steps
  • Responsible for end to end exception handling and escalation management across emerging business areas

Operations Lead Resume Examples & Samples

  • End-user support for new policy on mobility programs
  • Summarizing CTO on monthly basis
  • Communicating to employees for moving to the corporate managed program
  • Onboard plot users to the Corporate Managed Program
  • Activation and deactivation of mobile and datacard services based on the request from the CMP users
  • Interaction with the vendors for resolving the issues related to mobile and datacard
  • Checking for any discrepancy in the Monthly bills
  • Resolve to the vendors to settle the discrepancies related
  • Track progress, challenges & risks as per program guidelines
  • Tracking the monthly bills received on time, follow up with the vendors if the bills are not received
  • Verify the monthly bills against the tariff plans, notify to the CMP manager if there is any discrepancies
  • Tracking the monthly payments to the vendors, payments to be made on time
  • Manage the stocks of the mobile / datacards issued to the users
  • Manage the pool mobile / datacards, issuing to the users and collecting back from the users, tracking the usage
  • Manage list of users who are part of this program, updates, deletions, etc

Digital IT Systems Operations Lead Resume Examples & Samples

  • Success in optimizing IT operations for customer-facing technology; managing application, computing, and incident management support functions ensuring availability of key systems 24 hours a day 7 days a week
  • Strong leadership experience in ITIL disciplines, in particular technology Change Management, Incident Management and Problem Management processes
  • Primary operations point of contact for digital partner
  • Monitors and manages PCI compliance status of all applicable digital partners, ensures new solutions are implemented in a PCI compliant manner
  • Performs support readiness assessments prior to digital projects turnover to production
  • Commitment to collaborate with developers and subject matter experts to ensuring routine maintenance and technical upgrades are executed
  • Monitors key jobs and file feeds, investigates and researches discrepancies and disruptions with the flow of data/file feeds between Cole Haan and digital partners
  • Successful track record of partnering with multiple dynamic digital service providers, acquirers, payment gateways
  • Experience leading mixed teams of full-time employees and contractors in both onshore and offshore models
  • Passion for being the liaison between the business units, technology teams and support teams
  • Experience, interest and adaptability to working in a Waterfall or Lean/Agile delivery environment
  • Exceptional collaboration, listening, written and verbal communication skills
  • Experience in Lean process improvement efforts

Technical Operations Lead Resume Examples & Samples

  • Provides accurate problem identification, ticket documentation and customer/vendor dialogue
  • Documents small-to medium-scale projects and delivers presentations with minimal supervision
  • Shift 5am-7pm Fri-Sun then after 1-2 Months Shift would change to Thur-Mon 3:30pm-12am
  • Minimum 5+ years of overall professional experience in an large-scale, high availability, fast paced, distributed environment
  • Minimum 3+ years experience in a technical lead or support management role
  • Minimum 1+ years experience with Unix operating systems, SQL query skills are required
  • Experience with environments such as Netbatch, Control-M and PeopleSoft / HP Service Manager are also desirable
  • Ability to troubleshoot and skilled in problem solving and decision making
  • Ability to interact with individuals on all organizational levels
  • Good communication both written and verbal
  • A self starter who can identify, escalate and resolve potential issues that may affect service

Circle Operations Lead-specialist Resume Examples & Samples

  • 1 Reporting to: Head -O&M
  • 2 Roles and Responsibility
  • 1 Key Responsibility
  • Over all responsible for Managed Services (O&M) performance, SLA and KPIs
  • Process and Audit
  • Monitor & Ensure that O&M and Support services are delivered according to contractual commitments through the line organisations (FSO, GSDC, RNOC, BO etc.)
  • Overall responsible towards MSIP for O&M Service delivery as per target KPIs
  • Develop/improve O&M processes
  • Process Audit & ensure Compliance
  • Drive Improvement projects/ activities related to O&M
  • Ensure Customer satisfaction related to O&M services
  • Monitor Budget efficiency of O&M
  • Regular KPI reviews with regions, set long-term improvement plans and follow-up
  • Set and deliver strategy for improving operational effectiveness, and follow-up
  • Initiate structural improvement and efficiency programs, and follow-up
  • Provide feedback on delivery performance back to the line organization
  • 3 Individual Competencies
  • Masters/Bachelor Degree or equivalent in telecom
  • Ability to work in a matrix organisation with a split between line and
  • Functional responsibility
  • 1 Leadership
  • 1 Perspective
  • Ability to set the operational strategy, and support in setting strategy for the FSO Organisation .. Estimate the impact of new strategies on service quality, employee satisfaction, customer satisfaction, and/or profitability
  • 1.1 People Orientation
  • Ability to communicate with the global managed services organization and with other operations around the world. Ability to coach people in diverse roles in the organisation
  • 1.2 Result Orientation
  • Ability to build good working relationships with Field Staff and Deliver Service as per Contract
  • 2 Professional Competence

Business Continuity Operations Lead Resume Examples & Samples

  • Explains difficult or sensitive information in a diplomatic way; works to build consensus
  • Proactively shares experiences and knowledge towards the achievement of team objectives
  • Actively seeks challenging assignments, is genuinely excited by a challenge
  • Works across discipline boundaries to further the greater Nasdaq agenda
  • Interprets internal/external business challenges and recommends best practices to improve products, processes or services
  • Has vision as it relates to improvement, and furthering the offering/creating new business opportunities
  • Is the team coach/mentor. Develops and motivates the team for success
  • May lead functional teams or projects with moderate resource requirements, risk, and/or complexity
  • Constantly strives to improve and find better ways to accomplish personal and business objectives and performance
  • Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions
  • Sustains an environment that supports experimentation, rewards risk-taking and reinforces curiosity
  • Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies
  • Shows initiative to deliver better results than expected and often offers his/her help to others in order to achieve shared goals
  • Provides expertise and guidance on highly complex and/or novel audit scenarios; influences policy and procedure development to ensure it is compliant, current and in accordance with both corporate and regulatory standards
  • Demonstrates subject matter expertise in local, state, and federal regulations
  • Provides consultation to both internal and external stakeholders by answering complex questions, providing direction, ensuring all parties are up-to-date, etc
  • Leads report preparation for management and regulatory agencies in complex or non-routine situations
  • Demonstrates subject matter expertise in current laws, controls and regulatory requirements framework and structure
  • Utilizes research to ensure compliance with regulatory requirements
  • Recommends internal controls necessary to properly mitigate complex legal and regulatory risks and resolve noncompliance issues
  • Maintains complex, ongoing relationships and pursues new relationships with regulatory agencies based on identified opportunities
  • Assesses process improvement recommendations and makes process improvements as necessary
  • Advances Nasdaq’s position with internal and external parties by staying compliant and resolving issues in a timely manner with minimal adverse effects
  • Makes recommendations based on determination of compliance with laws, regulations, or standards

Watson Iot-operations Lead Resume Examples & Samples

  • Working with Development and Operations team to pull provisioning reports
  • Monthly reconciliation of SaaS P&L to ensure proper financial reporting
  • On-going analysis of profitability by product segment
  • Track and maintain DOUs and licensing agreements for tools necessary to support SaaS solutions
  • Working with SaaS back office teams for Accounts Receivable and invoice / billings issues
  • Develop relationships across organizations in support of SaaS business
  • Line management monthly forecast and reviews with finance
  • Respond to ad-hoc requests as required

Client Operations Lead Knowledge Transfer Resume Examples & Samples

  • Coordinate, design and maintain training materials and documentation of Bank Solutions products in a variety of formats and delivery media
  • Deliver training on Bank Solutions products to Client Services associates
  • Create and deliver training in support business initiatives regarding process mapping, soft skills, business tools, etc
  • Encourage and support effective knowledge transfer within Bank Solutions
  • Stay up to date on knowledge of subject area and product releases
  • Facilitate instructor-led training sessions that may require travel
  • Minimum of 3 years’ experience developing and delivering training content
  • Knowledge of e-learning authoring tools and virtual facilitation tools
  • Coaching, facilitation and presentation skills
  • Expert level with Word and PowerPoint
  • Strong written and oral communication skills with a variety of audiences
  • Ability to travel, as needed
  • Must be able to live and work at the following Fiserv locations – Brookfield WI - Alpharetta, GA - Des Moines, IA - Sioux Falls, SD and Lincoln, NE
  • Ability to work effectively as part of a virtual team
  • Detail oriented and adaptable to change
  • Must understand how to design curriculum and develop content that is effective for the learner via a variety of delivery methods
  • Training experience in the financial industry and/or in the client service environment
  • Familiarity with SharePoint

VP, Technology Operations Lead Resume Examples & Samples

  • Provide 2nd and 3rd Level support for vendor and in-house applications
  • Provide Off-Hours support, as needed, to resolve system problems during non-business hours or backlogs
  • Provide on-site shift coverage in accordance with Shift Rotation schedule where applicable; Occasional overtime may be required
  • Perform daily health checks of the applications, scripts, and infrastructure supporting these tools
  • Provide daily customer support in order to ensure customer satisfaction. Develop and maintain good relationships with lines of business. Ensure communication is customer focused and professional
  • Testing and Deploying new code updates and patches using firm and departing Change Control practices
  • Developing scripts to automate repeatable manual tasks
  • Troubleshoot and resolve system or provisioning issues
  • Knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems
  • Must use discretion to prioritize workload in order to ensure timely problem resolution and customer satisfaction
  • Technical expertise on multiple platforms is required
  • Monitoring and resolving peregrine tickets
  • Work with Engineering on new code releases and defects
  • Participate in Disaster Recovery events and Major Event Changes
  • Participate in audit support activities, as they pertain to Information Security, for both internal and external audits. Perform audit support tasks as assigned
  • Test, modify, and implement application codes; make standard modifications to existing software applications and modules in accordance with high-level specifications, application support and industry standards
  • Evaluate service level issues and suggested enhancements escalated by Service Delivery Team to diagnose and address underlying system problems and inefficiencies
  • Engage third party suppliers on applications support issues
  • This position is anticipated to require the use of one or more High Security Access (HSA) systems
  • Users of these systems are subject to enhanced screening which includes both criminal and credit background checks, and/or other enhanced screening at the time of accepting the position and on an annual basis thereafter
  • The enhanced screening will need to be successfully completed prior to commencing employment or assignment
  • 5-7 years prior Wintel and LDAP platform administration
  • Production support background with strong emphasis on production change process and incident process
  • Troubleshooting skills with the ability to correlate various logs files, events, etc to get to root cause of issues quickly and correctly
  • Knowledge of the overall business operating models and underlying technical architecture
  • Ability to learn and apply new technologies quickly. Eagerness to learn new things
  • Flexible with regard to working shifts; On-Call & weekends; Overtime
  • Bachelors’ degree in Computer Science or related field of study or equivalent relevant experience
  • Extensive Windows or UNIX O/S background
  • Extensive database experience
  • Experience in programming languages including. Windows scripting, Perl, Python

Operations Lead Resume Examples & Samples

  • High School Diploma/GED equivalent
  • Fulfillment/production experience preferred
  • Advanced knowledge of all areas of operation in a fulfillment center environment
  • Experience managing performance metrics to meet goals
  • Strong collaboration skills, works well across functional areas, team player
  • The ability to support a unique culture by encouraging a fun work environment
  • Ensure execution of daily operations within the team
  • Accountable for production, supervision and guidance of associates
  • Solve/respond to TFS problems in a timely manner
  • Manage performance metrics to meet/exceed goals
  • Create and ensure a positive, efficient, safe work environment
  • Drive and manage change
  • Constantly work to support and grow the company’s culture

Continuity of Business Operations Lead Resume Examples & Samples

  • 10+ years of relevant experience in Risk Management, Program/Project Management, Continuity of Business or Control and Compliance
  • Strong collaborative and communication skills
  • Highly dependable team player with ongoing commitment to excellence
  • Ability to delegate to and influence staff over whom you do not have line authority
  • Organized, self-motivated and able to work independently with minimal supervision in a fast-paced environment and with tight schedules
  • Demonstrated strength in people management and team building is key
  • Strong execution skills in a multi-tasking mode is critical
  • Excellent communication, superior verbal, written, executive presence and interface skills
  • Ability to operate in diverse environments and cultures
  • In depth knowledge of operations and processes, ideally across multiple geographies
  • Must be highly organized and have strong project management skills
  • Able to manage and influence effectively in a matrix environment

Total Rewards Operations Lead Resume Examples & Samples

  • *Candidates with prior SaaS and/or Cloud applications preferred
  • Strong program and project management skills. Ability to multitask and handle multiple projects and priorities simultaneously
  • Strong personal and technical communication skills along with effective people management/ collaboration skills
  • Exceptional problem-solving and time management skills and highly detail oriented
  • Superior stakeholder management skills ; Interacts frequently with internal and external management and senior level customer representatives
  • Ability to lead effective meetings and briefings for internal and external representatives. Must often coordinate efforts between functional areas or members of an extended project team
  • Manages subordinates/highly skilled specialists who exercise significant latitude and independence
  • 8+ years of experience in HRIS or a similar function including minimum of 3-5 years of management experience managing projects/direct reports
  • Project management, system implementation along with steady-state management experience

Data & Operations Lead Resume Examples & Samples

  • Empathize with market needs from clients and sales
  • Create vision for data strategy and operations within the company by building consensus with leadership
  • Drive alignment and execution with cross-functional teams including operations, sales and engineering
  • Lead data strategy, technical development and launch of highly scalable operations
  • Define and analyze metrics of success and build tools to visualize success
  • Respond to changes and continue adapting and building in a constantly evolving environment where the process is fluid and creative solutions are the norm

Technical Operations Lead Resume Examples & Samples

  • Minimum 2+ years’ experience in a technical lead or support management role
  • Minimum 3+ years’ experience with Tandem batch processing, including submitting jobs and validating data
  • Two (2) to five (5) years’ experience in UNIX operating system functionality. UNIX administrative skills a plus
  • Two (2) to five (5) years knowledge mainframe and/or tandem platforms
  • Understanding of monitoring tools a plus
  • One (1) to five (5) years’ experience using scheduler software such as Control-M, CA-7 and/or Netbatch
  • Self-Starter with the ability to identify, troubleshoot, and skilled in problem solving and decision making
  • Proven ability to multi-task, prioritize and attention to detail in a fast paced ever changing environment
  • Two (2) or more years of experience with Excel, Word, Access, Visio, and PowerPoint
  • Two (1) to five (5) years knowledge of relational databases
  • One (1) to five (5) years using Unix scripting such as ksh and perl
  • Two (2) to five (5) years knowledge of mainframe and/or tandem platforms
  • One (1) to five (5) years’ experience with file transfer software such as SNDM & SFTP

West Cluster Technology Operations Lead Resume Examples & Samples

  • Understanding of the principles, theories, practices and techniques for managing the activities associated with IT operations planning, support and integration of large-scale, complex security technology and services; and,
  • Understanding of technical domains of security technology and services such as, identity and access management, data loss prevention, technical change control, network security, databases and application security
  • Leading teams in a large organization
  • Managing, maintaining, securing and supporting security technologies and services used by member firms
  • Defining strategy for operation of all technical domains to meet needs of business demand organizations
  • Defining strategy and implementation plans for training programs to address technical needs based on business demand roadmaps
  • Addressing significant security infrastructure capacity, security operational and infrastructure operations issues for the region
  • Delivering cost-effective service levels of IT infrastructure to efficiently leverage the firm's intellectual capital
  • Developing and strengthening relationships outside the functional team, focusing on understanding the needs of those who depend on the team’s services and those who deliver services
  • Collaborating across lines of service to direct compliance issues to existing channels for investigation and resolution; consulting with the Office of the General Counsel, as needed, to resolve difficult legal compliance issues
  • Writing, communicating, facilitating, and presenting cogently; to and/or for all levels of industry audiences, clients and internal staff, management and key stakeholders
  • Fostering, through leadership and development skills, an inclusive and collaborative environment for stakeholders and team members; and,
  • Leading and collaborating with team members to create an atmosphere of trust, seeking diverse views to encourage improvement and innovation, answering questions and providing direction to less-experienced staff, coaching, developing, and mentoring staff including providing timely meaningful written and verbal feedback performance-related matters

Business Operations Lead Resume Examples & Samples

  • Program manage the company’s key business initiatives and provide visibility into the company for Leadership team on a weekly basis
  • Partner and consult with the initiative leaders to build out business roadmaps, develop clear plans of action, and track the status of weekly and monthly deliverables
  • Drive common goals across multiple teams by clearly conveying project plans and holding teams accountable for set deliverables
  • Facilitate meetings, including project kicks offs, weekly check-ins, and drive short term and long term business planning
  • Cultivate and maintain open communication and constructive collaboration between key stakeholders
  • Lead process improvement initiatives from planning to implementation, ensuring alignment of team goals and organizational objectives
  • Monitor and interpret the performance of various company initiatives, and present analysis and key trends to the Leadership team
  • Oversee operational projects that help the Leadership team work more effectively and efficiently
  • Assist Teespring’s Leadership team in preparing presentations and research findings for external meetings
  • Track, analyze and report on our key customer metrics and feedback mechanisms to drive an improved product experience

Data Operations Lead Resume Examples & Samples

  • Partner with Data Insights and broader IT groups to champion and implement modern Devops processes and tooling
  • Serve as a team lead, managing and mentoring system engineers
  • Participate in cross-functional initiatives to assure design for operations and dependability
  • Design and Build infrastructure, and processes to support Automated Test and deployment
  • Grow and manage a Data Quality practice, including automated quality checking and remediation of production systems, including Customer Data Integration
  • Provision, manage, and monitor on-premise and AWS based system infrastructure and services
  • Work in partnership with infrastructure, IT support desk teams, and offshore resources to develop 24/7 operations support
  • Bachelor’s Degree Required: Computer Science or Engineering discipline preferred
  • 7+ years technology experience (Engineering, Infrastructure)
  • 3+ years serving in Devops capacity
  • 2+ years working with AWS public cloud (certification a plus)
  • 2+ Experience working with Data Analytic Systems (Data Warehouse, ETL Processes, Hadoop, etc)
  • Strong understanding of modern engineering design principles (distributed systems, stateless processes, etc)
  • Creative, flexible, and quick to learn
  • Work successfully in a multi-project, deadline driven environment, within Agile framework
  • Experienced with both Linux and Windows Environments
  • Expertise in Python, Linux Shell, and SQL, Powershell a plus
  • Expertise with APM systems (New Relic, Pager Duty, etc)
  • Expertise in Continuous Integration, Automated Test frameworks (Jenkins, Travis, etc)
  • Experience with MPP Databases a plus (Teradata and Redshift)
  • Experience with Informatica or other GUI based ETL tools a plus
  • Experience with Hadoop a plus (AWS S3 + EMR)

Development Operations Lead Resume Examples & Samples

  • Providing configuration management and support for Special Investigation environments
  • Creating new capabilities and tools, including environments, containers, monitors, scripts, etc
  • Creating and preparing environments for testing including clusters, databases and Virtual Machines
  • Providing solution optimisation and tuning
  • Applying a Development Operations (Dev Ops) philosophy, contributing to all aspects of the Investigations project execution, from establishing environments through to developing solutions
  • Managing the day to day operations of the Special Investigations environments and supporting platforms, engaging with the wider CDO Platforms teams to do so
  • Conducting platform and application configuration management, capacity management, environment creation and readiness (software installation, configuration, etc), data preparation, solution development, performance tuning and solution optimisation
  • Influencing and engaging in solution design to ensure best practice and optimal platform capability
  • Engaging with the wider CDO Platform teams to ensure alignment and best practices
  • Expertise in administering Hadoop and ecosystem technologies such as Cloudera, Hive, Impala, Spark, etc
  • A deep understanding of UNIX (Redhat) systems administration including setup, memory, tuning, scripting and networking
  • Expertise in scripting and working in data processing environments including Python, Flume, Kafka, Pentaho and Informatica
  • Experience of using container technologies including VM ESX, Docker, CDH Parcels
  • Experience of using cloud environments including Google and Amazon Web Services
  • An understanding of chain of custody and working in controlled/secure environments
  • Experience of Configuration management including management and operation
  • Experience of Software distribution including Puppet, Chef and Monitoring Surveillance and Investigations (MSI)
  • Monitoring and enterprise management experience including with Geneos and Nimsoft
  • Experience of Security and Identity Management, including Lightweight Directory Access Protocol and Active Directory
  • Experience with Messaging and Communications, including Transmission Control Protocol/User Datagram Protocol
  • Experience of Information Technology lifecycle management, including Information Technology Infrastructure Library (ITIL)
  • Certified Operating Systems/Platform Administrator including RedHat and SUSE
  • A strong experience of complex systems administration
  • An expert-level Administrator and Developer, in more than one type of data processing technologies including Secure Hadoop (Cloudera + Kerberos + Encryption), databases (Oracle, MySQL), data integration tools (e.g. Pentaho, Informatica), scripting and data analytical tools and languages (Python, Spark, Hive, SQL)
  • Educated to Bachelor’s degree level (or equivalent qualification/work experience)
  • A creative Technologist, passionate about data and information
  • Innovative, creative, articulate and able to work directly with a broad range of stakeholders
  • Able to demonstrate examples of previously delivered and successful innovation projects

Operations Lead Resume Examples & Samples

  • Manage a small team of Dev Ops engineers that are responsible for the design, maintenance, security and monitoring of all
  • Infrastructure associated with our SVOD services
  • Manage our AWS account. Manage permissions, network security and optimise the cost of the services that we use
  • Work with the Video engineer to manage the storage of our video assets in S3. Optimise the storage architecture to meet the
  • Setup and manage test and production environments for our products. Manage the deployment of new software,
  • Design and implement a service monitoring solution that allows us to detect service outages, inform users once services has
  • Been restored, helps in isolating the root cause of the problem, and supports different levels of notifications (e.g. Critical level
  • For outage of component that effects who solution, Major for major performance hit in playback API etc)
  • 10+ years as a system admin/network engineer
  • 3+ years operating a service with 1M+ customers
  • An expert in solving complex technical issues
  • Has an Software/Computer Engineering or Computer Science degree

Business Operations Lead-latam Resume Examples & Samples

  • Knowledge in Business Intelligence
  • Experience with languages used for querying (e.g. SQL, Hive)
  • Being a host on Airbnb is a plus
  • **Please submit your cv in English***

Operations Lead, Business Integrity Resume Examples & Samples

  • Manage communications with external service providers and oversee on-the-ground outsourcing projects including physically sitting at the vendor’s facility several days each week. Action on bugs, questions and other issues arising from this partnership and oversight
  • Review and take action on suspicious advertiser behavior while identifying trend characteristics that can enhance automation. Conduct in-depth investigations leveraging large and complex data sets
  • Analyze massive scale structured and unstructured data to drive actionable insights
  • Create and maintain insightful automated reporting and dashboards to track business and operational KPIs
  • Leverage data-informed insights to drive new products, processes and initiatives
  • Monitor data trends to discover new patterns and schemes as they emerge, enhance the support and detection processes and improve team efficiency
  • Partner with cross-functional teams such as Product and Engineering to lead or contribute to large scale strategic projects as well as solve ongoing operational problems at scale as it relates to our Outsourcing needs
  • Inform, influence, and execute new strategies and tactics for enforcement using sound analysis and impact metrics to support your positions
  • Dig in to data, maintain the performance of our operation and uncover trends to make recommendations to improve our support. Passion for operations and data to identify opportunities, and exploiting them while applying an eye for scaling processes and workflows

EAI Operations Lead Resume Examples & Samples

  • Installation, configuration, management and troubleshooting of Web Sphere Application Server 7.0, 6.0 and 6.1
  • Providing input to the process to make sure that the applications match with the MQ standards
  • Developing tests and infrastructure capability for new developed projects and present a support service for these areas
  • Providing support service to incidents, if ever there are failures or other related problems come up. Also, carrying out root cause analysis and resolution progress to problems
  • Providing accurate tasks and time estimates for several high priority projects
  • Performing successful Web Sphere Application Server (WAS) migrations from single server to Network Deployment configuration and also between various Web Sphere versions
  • Creating Project in Build Forge for doing auto deployment and other web sphere Administrative task
  • Web server administration, which includes installation and configuration of Apache, SunONE, IPlanet and IBM HTTP servers
  • Performance tuning, implementing high availability, load balancing, and scalability testing using WebSphere
  • Experience in Various stages of implementing Work Load Management (WLM) using Cloning and Clustering
  • WebSphere Admin console UI and command line utilities and different WebSphere topologies
  • Very good working knowledge of infrastructure components such as OS, Network, Firewall DMZs, LDAP, Databases etc
  • Excellent technology and infrastructure troubleshooting skills
  • Thorough understanding of WAS architecture, different WAS configurations (Base, ND, Enterprise),

Site Operations Lead Resume Examples & Samples

  • Fuji Xerox, Printing
  • Desktop management
  • Moves and Changes
  • Overseeing the outsourcing inventory, including changes thereto (new/retired outsourcings and materiality changes)
  • Assist with reviewing outsourcing arrangements with third parties that involve critical activities and ensure regulatory notifications and approvals are made and obtained as needed
  • Ensuring compliance with existing and new internal and external rules pertaining to outsourcing, incl. TPRM (third party risk management)
  • Review and work with relevant managers to implement TPRM policy, including any applicable supplements for the respective countries
  • Providing oversight relating to outsourced services risk profiles and monitor country/LE risk appetites set by the respective Mgmt / Control Committees and BoDs upon advice of ORM. Define third party risk tolerance to align with existing risk appetite and periodically review
  • Oversee the identification, management and remediation of outsourcing-related issue
  • Ensuring on-going monitoring of outsourcing arrangements is performed and supported by various metrics as included in the relevant Management Information pack
  • Ensuring required trainings are completed by all relevant stakeholders
  • Ensure escalation and proper reporting to Senior Country Management and BoD

Business Manager CTI Core Infra Services Business Operations Lead Resume Examples & Samples

  • Set strategic priorities with leadership team; identify key enablers to success and actively engage with respective owners to ensure achieving desired results; ensure continued progression of service, financial, and people agenda; ensure achievement of organization strategy
  • Workforce management inclusive of headcount analysis and forecasting (employees and 3rd party non-employees), composition of 3rd party managed services, resource locations strategy (in alignment to enterprise objectives), workforce real estate forecasts, talent management and organization development, and impact of organizational changes
  • Manage day-to-day operational events, providing business analysis and problem solving recommendations based on knowledge of best practices and process implementation; continuous interaction with both the leadership team and extended organization required
  • Financial oversight inclusive of expense management and controls, annual budget planning and ongoing forecast management, allocation/recovery of costs, vendor management/invoice analysis, global coordination of productivity objectives and actuals (target setting and results tracking); constant interaction with regional leaders and financial partners
  • Responsible for the definition and publication of the monthly operating report (MOR) to show progress against core objectives and demonstrate use of analytics to drive required performance/service changes as required; personally author materials (in PowerPoint) that provide our senior clients insights into complex challenges, progress against plan, and/or that educates them on upcoming changes; prepare and publish ad hoc reports, metrics, presentations, offsite and workshops materials, and internal communications as required
  • Champion improved client satisfaction through strengthening organization competency and driving global consistency for internal infra delivery practices across APAC CIS
  • Diligently manage both internal organization and infrastructure service performance through rigorous reporting against a comprehensive set of service objectives; actively engage with stakeholders for direct feedback on service quality vs. expectations
  • Manage ad hoc analytical requests and lead efforts in the analysis and generation of detailed management information reporting – liaise with operational partners including FinCon, HR, Risk Management, CTI Business Management, and regional providers to ensure transparency and accurate reporting
  • Support extended leadership team across all business management functions – drive responsibility and accountability with fact based analysis and communications; develop and implement metrics and KPI’s to help manage business
  • Manage volume, quality, timeliness and delivery of Business Management deliverables
  • 8+ years of operations management experience, 5+ years of financial P&L ownership, 5+ years of executive communication experience, as well as extensive process and/or system development experience
  • Must be able to structure, plan and execute strategic initiatives with the right project discipline
  • Strong skills in relationship building and management, program management/planning, presentations and communication
  • Highly motivated, strong performer with a proven ability to work effectively with virtual and remote teams
  • Demonstrate leadership and adaptability when facing unique challenges encountered
  • High energy and a passion for project management and its processes
  • Very strong written, spoken and presentation communication skills
  • Commitment to quality, attention to detail and continuous improvement
  • Focus on delivery and execution; able to focus on details while seeing big picture
  • Experience and ease in interfacing with Senior Management and technical support teams
  • Track record of managing work to achieve milestones on time and within budget in a high pressure environment
  • Analytical, flexible, team-oriented, have good interpersonal and follow up skills with strong attention to detail and ability to multitask
  • Technical proficiencies in Microsoft Office products (Word, Excel, PowerPoint and Project) and industry standard project management tools
  • Financial Services experience is preferred

Slhs Regional Operations Lead Resume Examples & Samples

  • Run and operate the installed SLHS environments
  • Install application and patching activities during planned maintenance windows
  • Manage capacity (storage, Vmware, physical rack space, database, etc.)
  • Handle all decommission activities and participate in the implementation of new hardware due to refresh requirements
  • Responsible for observing all laws, regulations and other applicable obligations wherever and whenever business is conducted on behalf of the Company. Expected to work in a safe manner in accordance with established operating procedures and practices
  • Capacity reviews and recommendations to purchase when threshold are exceeded
  • Solutions – Analyse solutions for problems and discuss with management and team leads
  • Interactions with various levels if IT and client serving teams
  • FTDS E-Discovery and analytics application knowledge
  • Application support and familiarity of Service Now
  • Strong understanding of standard application architecture and development
  • Excellent knowledge of various infrastructure applications including Active Directory, DNS, and DHCP
  • Experience in establishing and supporting automated application monitoring protocols useful but not required
  • Working knowledge in ITIL Incident, Change and Problem Management

Channel Operations Lead Resume Examples & Samples

  • Working with leadership to design external sales processes and plans
  • Developing and managing external sales requirements
  • Negotiating external sales channel agreements and performance targets
  • Developing plans for systems, training and logistics support including storereplenishment and returns
  • Managing training and field support
  • Management of Service Level Agreements and scorecard metrics for external sales channel performance
  • Recruiting and managing a team of professionals to oversee channel setup, communications, training, systems deployment, stocking, forecasting, trouble-shooting and performance improvement
  • Forecasting and budgeting sales channel operations staffing and costs to meet promotional schedules and customer growth requirements
  • Prepares Technical and Engineering budget and manages all expenditures and capital projects associated with the technical department to operate within budget guidelines
  • Facilitates Technical and Engineering leaders to meet goals and projects
  • Monitors technical performance to comply with all industry and Company technical requirements
  • Develops and maintains good relations with public and governmental agencies
  • Meets all quarterly objectives associated with position

Advanced Analytics Platform Operations Lead Administrator Resume Examples & Samples

  • Manage Cloudera Hadoop environments and perform setup, administration, and monitoring tasks
  • Install & configure software updates and deploy application code releases to Production & Non-Production environments
  • Perform analysis and provide input to support capacity planning and solution design decision
  • Configure and tune environment and batch jobs to ensure optimum performance and 99.99% availability
  • Troubleshoot system issues and quickly identify solutions to eliminate impact to business customers
  • Proactively identify opportunities to implement automation and monitoring solutions
  • Contribute subject matter expertise to IT projects to support the design and delivery of quality solutions
  • Coordinate with Development, Network, Infrastructure, and other organizations necessary to get work done
  • Participate in standard processes for Access, Incident, Problem, and Change Management
  • Ensure that deployed hardware/infrastructure is scalable and reliable
  • Work with Architecture and Technology management on the tool definitions and engineering playbook definition required to support all aspects of analytics solutions
  • Partner with industry vendors that provide technology or user experience design components that support our Big Data architecture. Work with vendors on our implementation plans and roadmaps identifying partnership opportunities to increase our development velocity and our learnings
  • Be knowledgeable and comfortable implementing open source technologies, including optimizing for enterprise environments
  • Work with our Control teams from Compliance, Legal, InfoSec to insure they are educated on the new Big Data architecture, and that these groups participate in the success of the development and deployment efforts
  • Contribute to how the Business Intelligence Environment Management organization will evolve as these new technologies are better understood and impacts on the existing platforms and teams are better understood
  • Mentor members of the engineering team, guide development standards and help define infrastructure architecture
  • Engage in innovative problem solving activities, requiring conceptual thinking as they will be responsible for creating 'out of the box' solutions with prototypes and pilots
  • BA/BS degree required, advanced degree is preferred in Computer Science or related field
  • Deep understanding and demonstrated success managing large Business
  • Intelligence (BI) infrastructure environments
  • Successful track record as an infrastructure leader in a comparable environment including the understanding of innovation and disruption culture enablers and inhibitors
  • 5+ years’ experience with direct responsibility as a senior infrastructure build leader in a technology organization, with focus on integrating Business Intelligence technologies such as Big Data, Teradata, AbInitio, Cognos, SAS, DataStage. Hands-on experience is a must
  • Working knowledge of next generation data and analytics capabilities built on the Hadoop ecosystem, Spark, Kafka, Flume, HBase, Hive, Tableau and others
  • Understanding of application architectures and analytics workloads, including microservices, APIs, REST, NoSQL, machine learning and Lambda
  • Strong people coach with a passion for developing others
  • Deep consumer infrastructure knowledge and passion for emerging technologies (e.g., Stream analytics, Machine Learning tools and products) and how they will change consumer experiences
  • Customer–focused mindset and takes pride in creating an engaging and data-driven customer journey
  • Strong sense of ownership and accountability while being mission-oriented
  • Familiar with Agile methodology and related tools
  • Familiar with operational tools such as Service-Now
  • Insight into the way that Big Data is affecting industry and knowledge of best practices
  • Inspires others, influences and builds trust
  • Ability to effectively articulate technical challenges and solutions

Vulnerability Management Specialist Service Operations Lead Resume Examples & Samples

  • Security Operation Centre: provides detection & escalation function for handling of security events
  • Computer Security Incident Response: consist of lead emergency response members responsible for investigating security events and incidents
  • Vulnerability Management: provides vulnerability identification and remediation recommendation services for infrastructure services
  • Threat Intelligence: provides forward-looking and actionable threat intelligence to improve defences and/or respond to unknown threats
  • Lead and co-ordinate the activities completed by the service line which include: regular reporting; lead and co-ordinate all meetings to maintain governance and compliance; develop and enhance the regular reporting of current vulnerabilities and associated remediation activities to key stakeholders and senior IT management; drive continual service improvements initiatives; participate in activities collaboration between Cyber Security Operations and stakeholders
  • Assisting with Cyber Security project team to deliver incremental improvements to Vulnerability Management
  • Interacting with the Vulnerability Management operational team in Pune (managed by a MSSP) and ensuring effective service delivery
  • Research into new vulnerabilities and hacking techniques to improve defences and to respond to new threats targeting Credit Suisse
  • Creation of new Vulnerability Management processes to improve detection capabilities and reducing reporting time for creation of reports. You will be expected to create tools to automate the manual process
  • Assisting Cyber Security Operations teams during major security incidents and providing subject matter expertise regarding vulnerability

Operations Lead-frankfurt Custody / Multi Resume Examples & Samples

  • Overseeing the teams in relation to daily tasks carried out
  • Creating a risk focused and aware environment with robust control measures
  • Building and maintaining strong internal relationships with Business & Global Operations teams
  • Representing Custody Operations on business and product initiatives and supporting the Regional Operational Heads
  • Ensuring that the FFT Custody Operations and MMA environment is run in compliance with regulatory bodies
  • Taking responsibility for all management information, in relation to compiling data for Cap Models and Environmental Risk Indicator (ERI) requirements
  • Chairing 121s and team meetings, driving the team to achieving personal & collective targets
  • Being an escalation point for all key stakeholders and direct reports
  • Supporting client and internal testing activities
  • Acting as support to Department and Product Heads, stepping up when circumstances dictate
  • Prompting the processing of queries received via email, Q-Track (query processing tool), fax, Swift, and telephone and documenting client communication via QTrack
  • Investigating unsettled trades and pro-active client-specific transmission of information to the client
  • Processing instructions and queries relating to capital measures for clients and the supervision of client holdings
  • Processing inquiries regarding securities and cash turnover which result out of settlement and capital measures
  • Ensuring that risk issues are identified escalated and where possible, self-managed
  • Fostering strong relationships with external clients and associated teams
  • Strong Operations management experience with exposure to the globes trading markets
  • A methodical approach with good numeric and problem solving skills
  • A good understanding of securities lending processes and/or strong knowledge of settlements and/or trade support functions
  • An excellent understanding and appreciation of Operational Risk
  • Strong process improvement background
  • Relevant experience with an investment bank, financial institutions, accountancy or consultancy
  • Previous experience in running transition projects (beneficial)
  • Prior experience in a customer service-oriented field, preferably in the financial services industry
  • The ability to work under pressure and handle multiple priorities
  • Excellent team management skills with a strong focus on people management
  • German Language skills (beneficial)
  • An acute awareness of the time critical and complex nature of the operations environment
  • The ability to work under pressure and to tight deadlines in a high volume environment
  • Strong risk awareness

Development & Operations Lead Resume Examples & Samples

  • Plans and coordinates activities aimed at improving the IT infrastructure and operations of the ATLAS platforms
  • Provides strategy and implements required controls for sustaining adherence to IT policies and standards (i.e. Global Information Security, Enterprise Data Management, Audit, Compliance, etc.)
  • Ensures the overall health of the Corporate Treasury ATLAS platforms, including required capacity planning/forecasting and proactive management controls
  • Manages lower environment code migration processes, ensuring SDLC standards are followed
  • Ensures appropriate application and infrastructure maintenance releases, upgrades and hot fixes are applied as required
  • Collaborates with Technology Infrastructure teams to design, implement, and maintain platform security across Informatica Power Center, Red Hat Enterprise Linux, Microsoft IIS, Microsoft SQL Server and Netezza
  • Coordinates with infrastructure support teams for outages/upgrades, ensuring appropriate communication and coordination with affected stakeholders
  • Serves as an escalation point for escalated platform issues
  • Prepares service and capacity management reports for consumption by key Corporate Treasury stakeholders
  • Responsible for facilitating the execution of lower environment setup, release management and no-harm testing activities ensuring the quality, completeness, tracking and reporting of work items as they flow within and across teams
  • Responsible for test schedule development, status reporting, communications planning and management.     
  • 5+ years using the ITIL practices for IT service delivery
  • 2+ years experience administering an Informatica PowerCenter Platform

Operations Lead Resume Examples & Samples

  • Execute daily action plans agreed upon by the management team to ensure effective and consistent store operations
  • Consistently model Vera Bradley’s core values
  • Ensure stockroom efficiency by timely and accurate receipt of product
  • Organize and maintain the stockroom with the Store Manager , Assistant Manager, and Keyholders
  • Execute daily, weekly, and monthly processes to ensure operational integrity
  • Provide a clean, organized and inviting environment for both customers and associates
  • Maintain an awareness of loss prevention
  • Comply with all established company policies and procedures
  • High School graduate preferred
  • Polite and professional
  • Exceptional sales skills
  • Proactive, adaptable with the ability to work under pressure to meet deadlines in a fast paced environment
  • Available to work a flexible schedule including nights and weekends
  • Constant walking and standing; frequent bending, stooping and reaching
  • Must be able to work with strong fragrances and scents in the form of eau de toilette, burning candles, bath and shower gel, body lotion, hand cream and bar soap throughout the work day.*
  • Strong sensory skills, such as good eyesight, good hearing, and dexterity
  • Ability to consistently lift 35 lbs., occasionally lift up to 50 lbs
  • Valid driver’s license with good motor vehicle record, must be 21 years of age**
  • Only applies to locations with fragrance
  • *Only applies to locations with company-owned vehicles

Data Operations Lead Resume Examples & Samples

  • Tertiary qualified with solid experience in Information Architecture & Data Warehousing
  • Leadership ability, supporting staff to engage with senior stakeholders to implement solutions
  • Able to manage day-to-day priorities, and comfortable to escalate when faced with un-resolvable conflict or issues
  • Strong communication skills – oral, written and presentation
  • Ability to build and maintain relationships with internal and external stakeholders
  • Solid consultative and planning/strategy skills. Ability to work independently as well as with a globally dispersed team

Cib-ibo Operations Lead Manager Analyst Resume Examples & Samples

  • Serve as senior post-trade Relationship Manager for Priority Clients across products and post-trade functions. Priority Clients are clients that generate significant revenue for the CIB, utilize multiple products, and require significant operational focus to ensure a high level of service and support
  • Manage/execute specific Client Agenda projects and initiatives
  • Fundamental understanding of IB products
  • Working level knowledge and experience in securities/ derivatives products and processes strongly preferred
  • Knowledge/ experience in end-to-end post trade functions including (trade processing, collateral, valuations, confirmations, settlements, etc.)
  • Project/Program management experience – desired but not necessary
  • Excellent written and verbal communication skills. Ability to develop presentation/discussion material that effectively articulates the message, issues, ideas, etc
  • Client focused mentality
  • Ability to develop strong relationships with both internal business partners and clients
  • Strong organizational skills – ability to prioritize and multi-task
  • Self motivator
  • Change/efficiency orientated
  • Intermediate/Advanced skill set across Microsoft products (Word, Excel and PowerPoint)

Operations Lead Resume Examples & Samples

  • 10+ years manufacturing & operation management
  • Working knowledge of Food Safety, Safety and Environmental regulations
  • Technical knowledge and experience with process unit operations
  • Experience with Continuous improvement programs/LeanSixSigma preferred
  • Solid understanding on Maintenance & Reliability best practices
  • Demonstrated team building, leadership and conflict resolution skills
  • Knowledge of basic HR practices, Cargill’s Guiding Principles, etc
  • Ability to effectively communication (written, verbal, presentation skills) at multiple levels of Cargill and customer organizations, written and spoken in English is required
  • Computer Technology – Demonstrates uses of basic PC software programs; explore how to effectively utilize and implement plant software; uses the internet to research changes. Ensure systems are integrated
  • Asset management experience
  • Working and understanding risk management
  • Budget/expenses control experience

Digital Reliability Operations Lead Resume Examples & Samples

  • The DRO APAC Lead is the primary contact and escalation point for the Digital infrastructure service and support activities
  • Directly Manage a group of DRO high performance infrastructure engineers with matrix responsibility across the APAC region
  • Drive technical bridges with resolvers to lead triage and resolution of incidents
  • Drive environmental oversight and root cause analysis for stability and reliability issues and timely resolution or escalation
  • Identifying and exposing weaknesses, gaps and opportunities for improvement across the organization
  • Own processes to create and maintain operational support documentation
  • Accountable for Digital infrastructure hygiene and maintenance
  • Develop and deliver service metrics, consumable through reporting and dashboards
  • Understands and articulates the impact and importance of the Digital channel across our GSO Partners
  • Displays a sense of urgency around critical issues and presents the correct impact review in terms of business value and impact during technical and non-technical reviews
  • Influence technical and strategic direction through technology solution recommendations and be a key advisor on tactical and strategic decisions
  • Reinforce team approach throughout practice both on LOB projects and internal Service Provisioning initiatives
  • Minimum of twelve to fifteen years of relevant industry experience is required
  • Possess a strong technology background with the ability to challenge or validate technology decisions from a position of knowledge and experience
  • Track record of managing across multiple global locations, with a solid understanding of the challenges and benefit
  • Experience of managing in a matrix organization, achieving goals through partnership and collaboration
  • Strong organizational skills and ability to multi-task in a highly dynamic environment contained within a much larger functional organization
  • Ability to communicate, both written and verbal, at a level appropriate with the level of the audience
  • Ability to adapt to a dynamic work environment and must be able to multi-task and work with minimal guidance
  • Results driven, ensuring short-term goals are achieved while supporting long-term initiatives with an appropriate sense of urgency
  • Articulate the business value and impact of advanced technical and non-technical information with ease and knows when to seek senior management assistance
  • Proven extensive and detailed knowledge of distributed computing technologies including but not limited too: server hardware platforms, operating systems, server virtualization technologies, storage, networks, system management tools, databases
  • Familiar with infrastructure monitoring tools, systems management discipline, and automation frameworks
  • Proven experience of managing major incidents for a large firm across the technology stack, able to articulate approaches and experiences on how resolution times were improved and how to effectively lead and drive teams under high pressure situations
  • Demonstrated ability to lead, motivate, and manage a diverse team, as well as influence peers and clients

CS Operations Lead HMD PY Resume Examples & Samples

  • Look after company guest houses, bachelor accommodation facility, company owned/leased houses as a part of city administration
  • Coordinating with Public Relation department for leasing the houses as per requirement/agreement , ensure proper handling over/taking over formalities
  • Coordinate for allotment of company guest house to guests and house allotment to employees/ bachelors as per requirement and approval in consultation with the central Corporate Service team
  • Ensure development and maintenance of company assets/ facilities
  • Deputing contractors & maintaining contractual activities
  • Store management activities to ensure timely maintenance related services
  • Updation of records/details in SAP, Prepare MIS
  • Dealing with property owners related to leased accommodations issues
  • Liasoning with local authorities like City Corporation and GEB
  • Attending housing related queries of employees and solve within overall policy guideline
  • To help site team in case of emergency- for call based jobs
  • Communication Skills (knowledge of local language)
  • Better Coordination

Operations Lead Resume Examples & Samples

  • Four (4) years’ experience supporting intelligence community mission operations, intelligence analysis, operational activities and direct support to government agencies as the single Point of Contact for the government. This includes ensuring operational Service Level Agreements are clearly defined and executed for all operational services
  • Defining operational policies, processes, and runbooks
  • Analytic, and critical thinking skills, including the ability to conduct program and management assessments, identify needs and requirements, and develop non-linear process improvement recommendations
  • Experience providing leadership, oversight, and guidance to the effective management of complex projects; managing and mitigating risks, assessing customer requirements, identifying dependencies, and developing responsive project plans; in estimating costs and other resources using quantitative analysis to project requirements
  • Experience examining project successes and failures and making expert recommendations to improve products and services; considerable ability to deal with service failures and prioritize customer needs
  • Ability to balance responsibilities among project activities; ability to manage transitions effectively from task to task, adapting to varying customer needs
  • Expert knowledge of the rules of governance and project lifecycle methodologies; considerable knowledge of Project Management concepts and principles
  • Expert ability to communicate, both verbally and in writing, complex information in a clear, concise manner that is targeted to and meets the needs of diverse audiences with different perspectives and objectives

Business Operations, Lead Analyst Resume Examples & Samples

  • Be an evangelist for the usage and value derived from the key systems; work with business leaders to drive continuous improvement
  • Provide technical administration/management for FICO’s PS application (highest priority)
  • Provide technical expertise on data, and data processes, for any change requests. Perform changes, or work with Upland and IT as necessary to effect required change
  • Make minor application modifications to fulfill business requirements
  • Develop system reports (SQL); make available for users to generate
  • Develop and execute Test Plans for any changes made to the Tenrox application, reports, or underlying data processes
  • Develop and administrate any central operational reporting databases, specific for driving business performance (e.g. regional forecasting, project performance, etc.)
  • Represent PS with regards to FICO’s Quote/Contracting tool (“the Q”)
  • Bachelor’s degree, ideally in a discipline such as Business Administration, Computer Science or Information Management, or have gained the equivalent experience in a commercial environment
  • Previous experience developing SQL complex queries and reports
  • Experience as a business or systems analyst developing business requirements for IT
  • Tenrox and ServiceNow experience highly preferred

Operations Lead Resume Examples & Samples

  • Communicates effectively (including reading, writing, computer). Prepares and leads meetings as needed
  • This role has high expectations of interaction, engagement, coaching and leadership of any team(s) under their direction at all times. You will assist in coaching and discussions around team building. Assist in resolution to correction of these issues as needed
  • The Operations Support Lead must be flexible and will go to where the need is for them and attend meetings as needed
  • This role will assist as needed with the LEDS program this is not limited to training, monitoring, creating reports, working with all Departments to correct as need. Must ensure accurate downtime reporting within LEDs
  • Assist as needed with Process Orders are closed and paperwork is ready for the IC team
  • Work with all RCO Teams as needed
  • Models exemplary behavior that supports sound business and ethical standards
  • Receive additional training as needed to perform duties and responsibilities
  • Perform other duties that the Operations Manager may require
  • Support new products, processes and equipment startups
  • Attend various meetings and perform miscellaneous paperwork and reporting

Analytics Operations Lead Resume Examples & Samples

  • 30% - Manage Reporting Operations and Analytics Delivery
  • Manage the report portfolio – identifying usage trends, working with users, recommending report addition, elimination, consolidation
  • Complete routine report enhancements and additions
  • Complete report production and make sure we have a high-level of report delivery
  • Maintains up to date documentation on all reporting and production processes
  • Requirements gathering for new reporting / analytics needs
  • 30% - Develop and Manage Data Environments and Toolsets
  • Works with analysts and clients on data roadmap and data enhancements needed to support new initiatives
  • Work with analysts and clients to develop data infrastructure and tool roadmap to support continued analytics development
  • Work with technical resources to scope, implement and QA data enhancements
  • Be on point to monitor and escalate data and environment failures
  • Work with database vendor to land new data, enhance current processes, coordinate changes
  • Ensures data integrity (online, offline, data layer)
  • 20% - Establish and Document Data and Analytics Standards of Practice
  • Work with analysts to identify, document and propagate best practices
  • Lead data and code governance with particular emphasis on making sure as new analytics are developed that knowledge is leveraged by all users
  • Evaluate new tools and practices
  • Support query library development including version control standards
  • Develop automation and process improvements
  • Maintains detailed data dictionary covering all data sources
  • 20% - Project manages large scale projects spanning all analytics topics
  • Gathers requirements and outlines work activities for analytics, IT and client activities
  • Maintains timeline, scheduling, ensures on-time delivery
  • Engages with all analysts and clients to develop requirements
  • Experience managing detailed projects in a fast-paced environments
  • SQL programming experience a plus

Operations Lead Resume Examples & Samples

  • 3+ years relevant (operations, engineering and/or contract) experience required
  • Team leadership abilities
  • Project management skills (MS Project, Earned Value Management System, etc.) are essential
  • Good organizational skills with the ability to manage multiple projects
  • Knowledge of ERP system tools (such as JD Edwards) & Bill of Materials (BOM) Mgt
  • Aerospace experience on prior development efforts at both technical and project management levels is preferred
  • Electric Systems Mechanical product line knowledge and experience desired

Operations Lead Resume Examples & Samples

  • Responds to basic member, provider and other inquiries via telephone, correspondence or lobby walk-in while meeting all corporate guidelines and performance standards
  • Acts as a Subject Matter Expert (SME)
  • Investigates problems of an unusual nature in the area of responsibility in order to identify root cause. Presents proposed solutions in a clear and concise manner
  • Logs, tracks, follows-up and appropriately documents all issues utilizing on-line systems and procedures, and in accordance with all applicable guidelines and requirements
  • Works with external organizations (i.e., Social Security Administration (SSA) and CMS) to help resolve member and provider problems
  • Drives and supports WellCare initiatives at the team by interacting with peers and other internal and external business partners while demonstrating a willingness to conform to WellCare policies and procedures
  • Logs, tracks, resolve and responds to state regulators and market inquiries
  • Performs production related work as necessary
  • Preferred or equivalent work experience
  • Required 3+ years of experience in a related field based on Operational area
  • Intermediate Ability to effectively present information and respond to questions from families, members, and providers
  • Intermediate Ability to create, review and interpret treatment plans
  • Intermediate Other Ability to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues
  • Preferred Other Customer service, quality or training certifications
  • Required Intermediate Microsoft Word

Power Plant Operations Lead-overseas Resume Examples & Samples

  • Create and maintain the 12-hour shift schedule for all operations personnel
  • Maintain training documentation and implementation for the operations personnel
  • Responsible for the accurate entry of data into MIMS maintenance system
  • Maintain accurate records to reflect the work accomplished by power plant operations
  • Responsible for the administration of material requisitions
  • Accurate maintenance of plant hazardous material Inventory
  • Responsible to maintain all operating logs
  • Direct lock-out / tag-out activities for PP equipment
  • Responsible to accurately maintain environmental, safety and property control records for audit purposes
  • Maintain personal accountability for Emergency Evacuation purposes
  • Stands watch as a Qualified Operator in the Control Room
  • When required, will stand watch as Qualified Floor Operator
  • Participates in the hiring and on-boarding of new employees
  • Implements appropriate disciplinary actions pursuant to Company policy, when necessary
  • Performs other duties as may be assigned

IT Operations Lead Resume Examples & Samples

  • Experience with designing, implementing, and maintaining an IP network infrastructure
  • Experience with designing, implementing, and maintaining cutting edge, large-scale technical solutions to provide reliable and scalable network and information services, including directory services, virtualization and Cloud computing, e-mail, and storage
  • Experience with leading large DoD IT initiatives and managing DoD network infrastructures and services
  • Experience with working in a US Army IT Agency-led environment
  • BS degree in Engineering or an IT-related field
  • CCNA, CCNP, MCSA, MCP, ITIL, Security+, or CISSP Certification

Threat Defense Operations Lead, Senior Resume Examples & Samples

  • Experience with several SIEMs and loggers, including dashboard and report generation and analysis
  • Experience with analyzing network and host logs to identify outliers and anomalies and creating, leveraging, and implementing IOC datasets, including YARA or OpenIOC
  • Knowledge of offensive and defensive host and network security techniques
  • Knowledge of common network and host security technologies and Cyber threat intelligence processes
  • Experience with malware analysis, including static and dynamic analyses
  • BA or BS degree in CS, IT, Cybersecurity, or a related field

Service Operations Lead Resume Examples & Samples

  • Must have active Top Secret clearance and be able to obtain a TS/SCI clearance
  • Significant experience leading and directing diverse teams in large-scale, complex, enterprise IT services, operations, and maintenance
  • Proven experience managing projects and implementing technologies and industry “best practices” that enhance productivity and system performance
  • 5 years' experience as an Operations Manager (or comparable role)
  • Demonstrated experience applying ITIL processes in managing services in an enterprise operations environment
  • Experience using Remedy ITSM v7 or higher
  • ITIL intermediate certification
  • Provide integrated IT infrastructure capabilities and services for operations, maintenance, security, installation, monitoring, and decommissioning functions required to sustain and enhance the command’s existing and future infrastructure
  • Deliver IT managed services through service level agreements (SLAs) with performance-based thresholds to ensure USSTRATCOM mission accomplishment in accordance with (IAW) mission availability requirements
  • Maintain clear government insight by providing access to management data that is directly traceable and verifiable to contract requirements for cost, schedule, and performance
  • Provide effective management of IT hardware and software
  • Provide IT operations and maintenance expertise and support for operational acceptance testing during systems development and integration prior to components becoming part of the operational baselines in support of systems engineering, development, testing, and integration efforts

Technical Operations Lead Resume Examples & Samples

  • Coordinates all aspects of PTL operations to meet mission requirements
  • Maintains visibility on the availability and readiness of PTL equipment and personnel scheduled for deployment to diplomatic sites and events
  • Ensures the personnel readiness of individuals and teams scheduled for deployment
  • Tracks the deployment of equipment to destination through the Department’s pouch and mail system, and other means of transportation
  • Performs operational performance reporting to support capacity planning, surge capabilities, and status reporting
  • Coordinates with and assists other managers in day-to-day planning, execution and management of operational activities
  • Coordinates and manages project tasks to ensure project delivery within allotted budget and schedule
  • Builds and maintains a strong relationship with supported sites and events
  • Ensures compliance with DOS and DS/ST standards and procedures
  • Identifies and resolves problems in operations in a timely manner
  • Follows and enforces standard operating procedures for efficient operations
  • Maintains clear and accurate operations documents/procedures for reference purposes
  • Bachelor’s degree plus three years of experience preferred; high school diploma plus seven years of experience can be substituted for a bachelor’s degree
  • Experience with Microsoft Windows OS, Microsoft Office, Microsoft SharePoint, and the Department’s Centralized Maintenance Management System (CMMS) is desired
  • Must be self-motivated and the able to work effectively with minimum of supervision
  • Possess the ability to interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues
  • Possess excellent writing and verbal skills
  • Possess excellent interpersonal skills, with the ability to build/maintain professional working relationships; must be proactive with the ability to work in a fast-paced environment, while handling multiple tasks simultaneously
  • Must have a current US Government SECRET Personnel Security Clearance
  • Must be eligible for and able to obtain and maintain required Security Clearance/access approvals

IT Operations Lead Resume Examples & Samples

  • Provide critical communication across multiple stakeholder groups within the IRS
  • Participate in Integrated Product Teams to identify and communicate key status updates and risks
  • Serve as the interface with the development team and IRS Oversight Management for a modernization development effort
  • Help plan, organize, direct, and control the activities and staff involved in the study, design, development, and installation of data processing systems, including systems analysis, programming and computer operations
  • Maintain responsibility for preparing project plans and presenting plans/status to management, as well as assist in the development of sprints and releases, system integration and testing
  • Participate in Scrum teams of business analysts, developers and testers to plan deliverables for each development sprint. Provide meeting minutes and action item lists within 24 hours of Scrum meetings
  • Provide expertise in identifying iterative process improvements and methods to streamline adoption of the methodology
  • Update Product Backlog Items to include new or revised requirements and backlog items
  • Support Deliverables to include Release Burn Down Charts, Sprint Burn Down Charts and Defect Log
  • Support solicitation of input and feedback from stakeholders and users after each Sprint
  • Take initiative and act as a leader to foster collaboration and communication between team members on technical issues, on process improvements, and in addressing and escalating project risks and issues
  • Bachelor's Degree from an accredited college or university required. An additional four (4) years of related experience may substitute for degree
  • At least eight (8) years of related experience in life cycle systems development, including systems analysis and design, requirements analysis, programming, and testing, required
  • Demonstrated ability to work with client management to regularly assess required contractor support
  • Experience coordinating, planning and scheduling resources for delivery of IT project artifacts and products
  • Experience directing and providing oversight for project tasks, including subcontractors
  • Experience creating and maintaining a schedule of tasks and dependencies for project support
  • Demonstrated ability to participate as a member of an Integrated Product Team (IPT)
  • Experience providing project status both verbally and in writing to a broad audience, including the IPT, client manager, company/corporate management, and project oversight entities
  • Demonstrated ability to oversee tasks to ensure client satisfaction
  • Experience responding to client and IPT requests for briefings or other assistance
  • Excellent verbal and written communication skills, hands on expertise with MS Office Suite and demonstrated success in client support
  • Very strong facilitation, planning and organizational skills
  • Demonstrated experience in iterative methodologies (Agile/Scrum)- leading Scrum meetings and developing Sprints, Product Backlogs, Burn Down Charts, and/or developing User Stories
  • In-depth understanding of the software development life cycle for implementing Enterprise level systems
  • Understanding of the role of software development tools and processes such as version control, defect and issue trackers, build processes, team collaboration tools
  • Experience working with dispersed teams, and using online communication tools such as OCS and Live Meetings, or similar
  • Experience managing deployment processes
  • Preferred experience includes

Threat Defense Operations Lead Resume Examples & Samples

  • 3+ years of experience with incident response, security operations, or Cyber security
  • Experience with managing a security operations center or a team of analysts who perform assessment, design, and implementation of enterprise security prevention, detection, and response capabilities
  • Experience with SIEMs, including dashboard and report generation and analysis
  • Experience with implementing and maintaining network security devices
  • 2+ years of experience with leading staff in project or task delivery
  • Knowledge of the Windows file system and areas of persistence
  • Certified Information Systems Security Professional (CISSP), GIAC Certified Incident Handler (GCIH), GIAC Certified Intrusion Analyst (GCIA), or other relevant GIAC Certification

Operations Lead-gdd Resume Examples & Samples

  • Provide programme and project management support to drive projects of strategic importance to Development strategy
  • Strategize the deployment of Operational Excellence across all functions within GDD India by providing framework and project management necessary to develop Operational Excellence benefits case that are incorporated into site and tracked on a monthly basis
  • Develop and implement strategy review sessions and ongoing operating rhythm in order to achieve the Development goals
  • Drive transparency in decision making by developing and implementing optimal set of tracking measures, KPIs, scorecards, minutes etc
  • Serve as the operations lead for maintaining GDD India dashboard/scorecard. Regular inter-action with the Function heads to understand in detail the current status, challenges and future action plan; Follow up with the function heads as and when required
  • Responsible for identifying and sharing best practices that would be incorporated into GDD for future implementation across functions basis the feasibility and applicability
  • Accountable for resource planning and management (headcount and budget) for defined functions within GDD India. Review and challenge resource requests and expenditures for assigned functions
  • Provide associated consolidated latest estimates on current annual budget and for future annual budgets
  • Conducts research, and create original content and presentations from notes or from Manager’s guidance
  • Data management with regards to maintenance of organization chart updates of the various stakeholder functions
  • Support landscaping of capabilities and building entry plans for new functions coming to India by being the key contact in Hyderabad for global counterparts
  • Facilitating various town halls/ meetings as needed
  • Financial and Business Results

Senior Sample Operations Lead Resume Examples & Samples

  • Translates protocol-level sample needs into clearly defined deliverables in support of study start up with clinical sites and laboratory vendors. Understands team needs and communicates alignment with program testing strategy and escalates to Sample Strategy Analyst for the TA where there are areas of departure from established standards or recommended guidelines. Translates protocol-level sample management requirements into clearly defined deliverables in support of study start up with clinical sites and laboratory vendors
  • Partners across the protocol team to ensure sample management needs are clearly understood and able to be contracted in accordance with BMS policy
  • Develops sample collection instructions for sites as needed to ensure clarity, quality and promote compliance. Supports the site/investigator training for proper collection techniques, time point requirements, and sample handling to ensure viability and data reliability
  • Partners with clinical teams, Sample Strategy Analysts, vendor management, outsourcing management and global procurement to drive the strategic BMS position to enhance the value of preferred partners’ capabilities to BMS through early engagement with internal teams as well as our preferred labs, cross-organizational discourse and planning transparency
  • Supports escalation of sample management concerns during the execution of a protocol. Ensures all issues are logged, advises on mitigation and remediation of issues, escalates issues and drives to closure in support of team goals and timelines
  • Supports biomarker and pharmacokinetic/immunogenicity sample tracking; assessing requirements, establishing operational level agreements for service, generating reports and trackers, collaborating with internal and external partners for clarification and escalating issues to the clinical team
  • Supports the creation of documentation related to sampling strategies and updates at each DP (or ad hoc as necessitated by scope/nature of changes to previously established standards) by providing valuable assistance as scribe for critical strategy meetings including internal and external engagement meetings
  • Demonstrates good communication and interpersonal skills; leverages those competencies to ensure continuous progress of internal and external teams thus moving issues to resolution
  • Actively maintains a CSS&O Book of Work for his/her respective therapeutic area(s); ensuring protocol status and resource demand are updated for management assessment on a monthly basis
  • Maintain personal monthly time metrics in support of protocol startup and execution in order to aid senior management review of overall drug development costs
  • Participate as internal SME in Due Diligence efforts for third-party Specialty Labs to ensure that specialty lab operations are functioning with an appropriate internal control environment, and meeting expectations of relevant regulatory requirements as dictated by the nature of the work entrusted to their execution as required
  • Serves as CSSO liaison to other strategic and process improvement initiatives affecting his/her therapeutic area(s) as required
  • Fosters teamwork between BMS functional areas; creating a team environment based on mutual trust and respect. Encourages teams to share knowledge, experiences, best practices, and information on an ongoing basis
  • Displays strong written and oral communication skills. Works with all levels of staff and management to resolve issues and update on progress. Able to work with large and small teams to achieve business goals with professionalism and poise
  • Thorough understanding of organizational structure, operating culture, effective work styles and achieving results in a changing environment
  • Strong understanding of GCP regulations
  • Ability to influence in the matrix and across organizational/company boundaries
  • Experience and fluency with MS Office tools (esp. MS Excel, MS PowerPoint and MS Project)
  • Minimum of 5 years of experience in clinical drug development/clinical trial execution (D5). Exposure to biomarkers, pharmacokinetics or immunogenicity sample activities required, including sample collection procedures and logistics considerations. Basic understanding of data management required
  • College degree (B.S.) required, science background required
  • Firsthand knowledge of laboratory operations highly desired
  • Extensive pharmacokinetic and biomarker sample tracking, issue escalation with resolution
  • Demonstrated experience managing multiple projects of moderate complexity/global scope, in a highly virtualized team environment
  • Demonstrated ability to analyze and interpret problems/data from a variety of sources, and through effective partnering and utilization of resources, deliver strong business results
  • 1602774

Data Standards Operations Lead Analyst, VP Resume Examples & Samples

  • Engage with Finance Content Management, Chief Data Office, Data Owners, Technology, and other process leads to discuss requirements, timelines, challenges, specific responsibilities and other information necessary for the DSMT Operations Team to proceed, as well as ongoing discussions on status, risks, and issues
  • Coordinate within DSMT Operations, across the Tampa, Manila, and Costa Rica Centers, to communicate requirements, establish assignments, and monitor execution
  • Participate in the Tampa / Global FRO Change Management forum to discuss complex requirements
  • Interact with FRO System Operations and other FRO units to ensure actions are performed in a coordinated fashion
  • Develop subject matter expertise on DSMT reference data and corresponding processes to effectively support business requirements
  • Acquire knowledge on other, significant Citi applications to support impact assessment at a holistic level
  • Ensure global DSMT maintenance and operations processes are properly designed, documented, and standardized
  • Review and approve DSMT technology change requests
  • Assist in staffing and capacity planning functions
  • Serve as work coordinator for Tampa-based DSMT staff
  • 6+ years leadership experience in reference data management in a multinational financial institution, preferably Citi
  • Experience in financial and management reporting processes and systems preferred
  • Background in operating model design and implementation an advantage
  • Proven ability to deal with business and technology contacts across geographies and business units under extended working hours
  • Influencing and leadership skills in a virtual team environment
  • Track record in handling multiple, concurrent demands with various stakeholders
  • Self-motivated, with the ability to work independently
  • Excellent oral and written communication and presentation skills with senior management

Voice Operations Lead Resume Examples & Samples

  • Responsible for the day-to-day technology operations of our voice / call center systems
  • Recruit and manage a team of voice operations specialists; set clear, specific, and measurable objectives while ensuring seamless execution of departmental policies, procedures and customer satisfaction
  • Create a culture of operational excellence, accountability, and passion for customer
  • Drive outstanding 3rd party performance as Service Manager for all of our voice / call center systems and telecomm relationships (AT&T, Vz, Avaya, etc.)
  • Ensure voice / call center systems are proactively managed so wherever possible problems are prevented before they occur
  • Manage SLA’s for all voice / call center systems and ensure they are agreed to with the business
  • Ensure voice infrastructure is fit for purpose and capable of providing the agreed upon SLA’s
  • Evaluate and recommend new products and systems to improve network and telecommunications reliability, throughput, and productivity
  • Ensure predictable, consistent, and successful delivery of new voice / call center based projects; partnering closely with our engineering / architecture group
  • In close partnership with the Head of NW / Voice Operations develops strategies, goals, and action plans for the department
  • Develops recommendations and implements improvements to established voice / call center methodologies within SunTrust leveraging process improvement approaches
  • Ensure that robust documentation and procedures are put into place that meet business expectations
  • Review and recommend new technologies to ensure SunTrust is keeping pace with current and emerging technologies that meet strategic objectives while reducing cost
  • Ensure the voice infrastructure is fully compliant with all required security standards
  • Preparation of budgets and financial reporting as required - ensure all costing and expenditure are tracked and monitored during the financial year
  • Quickly learns and understands the SunTrust culture and becomes knowledgeable about how the organizations work; knows how to get things done through formal channels and the informal network
  • Influence and negotiate with senior management and vendors to ensure SLA’s are met
  • Typically mentors less experienced teammates on complex voice efforts

Imaging Operations Lead Resume Examples & Samples

  • Excellent delegation skills
  • Clinical trial experience preferred
  • Excellent grasp of SOPs
  • Detail orientated
  • Computer literate and familiar with the use of word processing, spreadsheet, presentation software and basic database applications
  • Access to personal transportation a must, along with the ability to work flexible hours when needed

Global Dupilumab Franchise Operations Lead Resume Examples & Samples

  • Ensure alignment and execution of the overall GBU, Specialty Care and TA strategy
  • Provide operational support to the Global Dupilumab Lead and her leadership team to help ensure strong collaboration, alignment and information sharing
  • Support emerging business priorities
  • Proactively highlight potential business issues and coordinate activities to address
  • Manage a broad range of projects to help ensure organizational effectiveness and attainment of strategic priorities
  • Responsible for prioritization, coordination and project management for global activities (including launch sequence and resource allocation); ensure knowledge sharing and alignment, whether brand specific, cross-brand or across projects
  • Work with GLT and EGLT members individually and collectively on key business projects and track projects by monitoring progress towards meeting goals, ensuring follow-through on the part of key players, and sustaining momentum needed to drive these initiatives
  • Coordinate Global Dupilumab S&OP process
  • Ensure receipt of ongoing performance and financial reporting information; coordinate additional analyses as requested
  • Prepare agendas and minutes for select internal meetings in consultation with the Global Dupilumab Lead
  • Prepare and coordinate review of monthly COMEX reports for submission
  • Prepare and coordinate review of responses for Investor Relations requests
  • >8 years related experience
  • Demonstrated strong leadership, strategic thinking and communication skills required
  • Strong analytical, financial, organizational and project management skills required with a demonstrated ability to successfully drive a project to completion with positive results
  • Must be results driven with a strength in transversal cooperation and management within a matrix without authority
  • Proven ability to work under pressure, independently and within a team in a very fast paced environment
  • Computer skills (Excel, Outlook, Word, Power Point and Microsoft project) required
  • Master’s Degree or the equivalent in Life Sciences, Business, or a related field preferred

Operations Lead Resume Examples & Samples

  • Full understanding of In-destination Support job requirements and duties
  • Maintain IDS availability calendar
  • Assist with screening and interviewing In-Destination Support staff
  • Ongoing DreamTrips Management
  • 3-5 year of experience within travel industry- preferably as Tour Guide/Director
  • Experience overseeing scheduling or operations
  • Microsoft Office- proficiency in Excel, Word, Access and Power Point
  • Ability to think on your feet
  • Must possess or be able to obtain valid Passport
  • Ability to travel up to 25%
  • Preferred language skills- Spanish and/or Mandarin

Seed Operations Lead Resume Examples & Samples

  • Management of a focused seed processing and distribution team supporting multiple crops within Monsanto Global Breeding
  • Provide overall direction to the operations team and implement site strategy in collaboration with the Warehouse Operations Manager
  • Financial management including budget forecasting, cost management, capital planning and expenditure, expense reporting, and payroll
  • Identify key performance metrics and use data/analytics to drive improved site performance to optimize labor and automation resources
  • Develop workflow schedule in collaboration with field and planning teams to support on-time trial seed preparation, packaging, storage, order fulfillment and distribution
  • Provide leadership and training for team compliance with ESH procedures, regulatory protocols, and business conduct policies
  • Coordination of hiring and supervision of seasonal/temporary employees
  • Bachelor's degree in Agriculture, Agricultural Engineering, Mechanical Systems Management, Manufacturing, or a related field
  • At least 1 year of demonstrated people leadership experience in research and development, manufacturing, production, operations management or related areas
  • Exceptional teamwork and leadership skills
  • Highly effective verbal and written communication skills
  • Demonstrated proficiency in Microsoft Office suite, specifically Excel, Outlook, and Word
  • Ability to work extended hours during peak operational seasons
  • At least 3 years of demonstrated people leadership and project management experience in research and development, manufacturing, production, operations management or related areas
  • Knowledge of research-scale seed processing equipment and best practices
  • Knowledge of process improvement principles such as LEAN and/or Six Sigma

Operations Lead Resume Examples & Samples

  • A minimum of eight (8) years experience in IT operations including data center, hosting and managing cloud-based solutions and operating both web and client server based solutions
  • Four (4) years experience supporting intelligence community mission operations, intelligence analysis, operational activities and direct support to government agencies as the single Point of Contact for the government. This includes ensuring operational Service Level Agreements are clearly defined and executed for all operational services
  • Experience examining project successes and failures and developing recommendations to improve products and services; considerable ability to deal with and recover from service failures
  • Ability to take input from multiple sources balance customer short and long term priorities
  • Effectively gather and communicate impact and scope of options during emerging situations and planning activities to support effective decision making
  • In depth knowledge of the rules of governance and project lifecycle methodologies; considerable knowledge of Project Management concepts and principles

Operations Lead Resume Examples & Samples

  • 5+ years of experience with working in an onsite DoD acquisition program management office
  • 2+ years of experience as an office manager for an office of approximately 20 people
  • Experience with the Army Risk Management Program and the Risk Management for Acquisition Guide
  • Experience with Microsoft Office, including Word, Excel, PowerPoint, Project, and Outlook
  • Ability to create senior-level reports, briefings, and documents, including at the Flag, General, or SES level and deliver them with approval-ready quality in editorial-quality English
  • Experience as a military staff officer or senior administrative officer
  • Experience with Microsoft PowerPoint and Word at an expert level
  • Experience with a C4ISR environment or client preferred
  • Possession of excellent customer service skills
  • BA or BS degree in Business, Law, or Communications preferred
  • Project Management Professional (PMP) Certification preferred

Technology Operations Lead-product & Services Team Resume Examples & Samples

  • Fill the role of subject matter expert (SME) for products assigned to the team which you are aligned
  • Identify inadequacies within the environment and implement solutions to resolve them
  • Provide high level support and escalations for Cyber Tech Operations team
  • Project implementation and execution; Data mining, analysis and reporting
  • 3+ years’ experience with Linux and/or Microsoft Windows Servers Operating Systems management
  • 3+ years experience of scripting / programming desired (Shell, Perl, PHP, VBScript, Python, etc.)
  • Vendor certifications such as MCSA, MTA, MCSE, RHCSA, RHCE, CCIE, CCNA, CCNP, and CCSP etc. preferred
  • 3+ years’ experience supporting and troubleshooting information security applications and systems
  • 5 years of overall IT experience with the ability to articulate and document support the operational processes
  • Excellent written, interpersonal planning and organizational skills with the ability to communicate at all levels of the organization
  • Technical understanding of large enterprise environments and system integration and design

Operations Lead, Professional Services Resume Examples & Samples

  • 3DEXPERIENCE, the Compass logo and the 3DS logo, CATIA, SOLIDWORKS, ENOVIA, DELMIA, SIMULIA, GEOVIA, EXALEAD, 3D VIA, BIOVIA, NETVIBES and 3DEXCITE are registered trademarks of Dassault Systèmes or its subsidiaries in the US and/or other countries
  • Supporting the Professional Services Automation (PSA) tool on a daily basis
  • Establishing and implementing Professional Services policies, procedures & processes
  • Continually review and monitor Professional Services processes for efficiencies
  • Set up and configure new projects and financials when new business is won
  • Lead monthly billing and invoicing cycle for Professional Services project portfolio
  • Support large projects and programs by generating monthly financial reports, forecasts and burn rate reports
  • Review Professional Services Statements of Work (SOWs) financials for accuracy
  • Align team members to global standards, timelines and processes
  • Establish and report Professional Services Key Performance Indicators (KPIs) for new and existing initiatives

IT Business Operations Lead-gso Resume Examples & Samples

  • Lead project teams to support and/or execute audits addressing regulatory requirements (i.e. SOX, PCI, Safe Harbor) and compliance initiatives (i.e. ISO 27001, SOC2, STAR)
  • Lead project teams to support and/or execute risk assessments in support of regulatory requirements (i.e. SOX, PCI, Safe Harbor) and compliance initiatives (i.e. ISO 27001, SOC2, STAR)
  • Partner with BU, IT, and GSO team members to identify and recommend controls, policies, and standards in order to enhance and continually improved security services
  • Drive remediation efforts to successful closure
  • Candidate must be a US citizen
  • Candidate must have 5 years working in information security
  • BS degree required (IT preferred)
  • Functional knowledge of applicable security regulatory requirements (SOX, PCI, Safe Harbor)
  • Functional knowledge of compliance initiatives (i.e. ISO 27001, SOC2, STAR)
  • Functional knowledge of risk methodologies (Octave, NIST 800-39, ISO 27005)
  • Ability to communicate risk methodologies and concepts to the BU and IT
  • Demonstrated experience with controls definition, development, implementation, and assessment
  • Demonstrated experience leading security assessments
  • Strong interpersonal skills and ability to work effectively with diverse and distributed teams
  • Strong attention to detail, project management, and organizational skills
  • Travel requirements <=25%

Global Mobility Operations Lead Resume Examples & Samples

  • Work with our mobility partners across the region to ensure a smooth mobility experience for our employees
  • Provide assistance with international assignment nuances along with providers and serve as the primary contact for employees on questions and detailed assignment requests
  • Ensure comprehensive immigration advice is provided timely and accurately to partner with key internal stakeholders (e.g. recruiting)
  • Work with vendor and global immigration team to keep up to date on changing immigration regulations
  • Manage scorecard system for relocation vendors and provide analysis on performance
  • Coordinate and execute on day-to-day operational activities of mobility, tax and relocation
  • Build knowledge base content around Global Mobility and work with offshore team on knowledge ramp-up to continually improve and develop Tier 1 response
  • Address employee related inquiries around Global Mobility processes, policy, and issues
  • Partner with internal teams for process and systems improvements to the internal transfer process
  • Perform audits to endure reconciliation processes are done in accordance with local/country laws
  • Produce ad-hoc reports as requested
  • Drive process and system improvements with global mobility programs
  • Lead cross-functional efforts with internal stakeholders to improve system functionality, integrations, and data integrity
  • Lead communications on process and system changes around global mobility operations
  • Manage content updates to program on internal portal
  • 8+ years’ experience in Global Mobility, immigration and relocation within APAC
  • Strong vendor management skills with a focus on accountability and building relationships
  • Robust analytic skills, including data analysis and interpretation skills with the ability to effectively use data to drive recommendations
  • Demonstrated problem-solving, prioritization, and customer service skills
  • Demonstrated experience in both international and U.S. domestic mobility policy and processes
  • Ability to identify data integrity issues and the impact to the other areas (i.e. payroll, benefits, etc)
  • Person has the ability to think through E2E solutions to improve the processes
  • Ability to work independently with minimum supervision and lead multiple projects simultaneously involving various groups / locations / vendors
  • Advanced knowledge of Excel data analysis / manipulation, including pivot tables, V-lookups, and chart creation
  • Prior experience in employee relations or customer service working directly with front line managers, leaders, and employees or HR preferred
  • Experience in developing innovative methods to automate manual processes
  • Member of the Employee Relocation Council (ERC) and Global Mobility Certification is a bonus

Mumbai KYC Operations Lead Resume Examples & Samples

  • Previous experience in banking and finance and knowledge of AML policies and regulatory requirements is preferred
  • Experience of control/risk or Compliance (AML/KYC) function will be an advantage
  • Knowledge of key regulatory entities e.g. OCC and FSA and any other relevant regulatory bodies will be an advantage
  • Manage team leads on site in accordance with globally consistent KYC Operations standards ensure maximum production is maintained at all times across the site
  • Point of escalation for team leaders/case managers, relationship management team and compliance for countries of responsibility
  • Ensure transparent and open people management culture within teams
  • Setting, monitoring and achieving operational goals for the site in accordance with global objectives, and delivering against agreed targets in terms of quality, productivity for the region
  • Effectively maintain a highly efficient process environment
  • Ensure that the key processing controls in the department are maintained by teams within pre-requisite standards
  • Oversight for the timely and accurate MIS reporting of processing/escalation metrics for department
  • Ensure adequate capacity planning
  • Design, manage, and continuously optimize and improve processes of the KYC Operations group in accordance with global standards
  • Implement change and innovation to the site to ensure best practice
  • Superior planning and organizing skills
  • Strong Leadership and Motivational skills
  • Excellent workflow management skills/experience
  • Virtual/remote management
  • Proficient use of Microsoft Applications (Word, Excel, Access, PowerPoint, Visio, Project)

AWS Partner Operations Lead Resume Examples & Samples

  • Coordinates sales forecasting, planning, and budgeting processes used within the sales organization. Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts. As needed, coordinates planning activities with other functions and stakeholders within the firm
  • Lead cross-functional projects to help resolve issues impacting core sales operations, scale and grow the areas of analytics, reporting and planning
  • Help identify, structure, and lead key business programs across AWS including planning, quota setting, performance improvement programs, reorganization and resource allocation
  • Build relationships with senior leaders and key managers and lead relationships with AWcross-functional areas like Finance, Marketing, Human Resources, etc
  • Manage and refine operational tasks related to Partner recruitment, onboarding, enablement and ongoing development of Resellers
  • Perform general data entry and data management
  • Build custom Dashboards in Salesforce.com
  • Excellent working knowledge of SalesForce.com
  • Proficient with MS Word, Outlook and PowerPoint
  • Ability to communicate effectively across all functions and levels of the organization

Operations Lead-client Onboarding Resume Examples & Samples

  • Supporting a team of KYC Analysts, ensuring that Deutsche Bank best practices are adhered to
  • Demonstrating knowledge and playing an active role, regarding KYC issues relevant to your team’s activities
  • Ensuring all relevant issues are escalated appropriately in a timely manner and with the right levels of prioritisation by the team
  • Monitoring reporting metrics, to ensure service standards are maintained by your team
  • Serving as a point of guidance and escalation for your team and providing overall policy and procedure guidance
  • Evaluating and resolving issues around the quality and content of alerts in partnership with the team
  • Acting as the team’s central point of contact for Anti Financial Crime (AFC), concerning changes to policy, procedures and regulations
  • Supporting ongoing change initiatives, understanding the regulatory environment, challenging the status quo and displaying initiative and innovation
  • Managing project deadlines and demonstrating commitment to relevant forums, projects and business developments
  • Participating in business initiatives involving client on-boarding and documenting new processes
  • Ensuring the team’s procedures and related documentation are updated, completed and maintained across all clients and processes
  • Ensuring the appropriate and confidential handling/sharing of sensitive client data
  • Encouraging a positive and professional working environment

Operations Lead Resume Examples & Samples

  • Managerial experience in supporting a high volume transactional processing environment -10+ years
  • Management experience in supporting production schedules and managing/control of substantial IT production operations with responsibility for ensuring established service levels are met - 10+ years
  • Ability to analyze complex problems and developing solutions -10+ years
  • Leadership/teaming/interpersonal skills- 10+ years
  • Project Planning and coordination experience - 10+ years
  • Background with AMS processes and procedures - 10+ years
  • Skilled in managing to system and application metrics - 10+ years
  • Managing a large ERP solution both Hosting and Business Support - 10+ years

Operations Lead Attestation Lead Resume Examples & Samples

  • Working with multiple Programme Work Streams and Global Teams, to flesh out details for processes/documentation
  • Coordinating/tracking the progress of all evidentiary documentation to completion
  • Creating metrics and reporting to support programme delivery
  • Supporting the team with their questions and escalating to management when necessary
  • Developing and maintaining PADD key operating procedures, or localised guidance materials based on the ongoing pipeline of change requests, arising from the client on boarding organisation
  • Coordinating with the responsible office for Foreign Account Tax Compliance Act (FATCA)/Compliance Review Systems (CRS), Technology and Tax operations
  • Supporting tax related remediation teams
  • A background in tax related processes, with an understanding of tax regulations i.e. FATCA and CRS
  • Strong organisation skills
  • Articulate with strong written and oral communication skills to deal with front office, back office trade capture teams, control areas, Information Technology and clients
  • Proficient in Microsoft Excel, a competent business user of other Microsoft products and Outlook
  • Knowledge of client on boarding and regulators (beneficial)

Dcipher Operations Lead Resume Examples & Samples

  • 1 year of experience with documenting laboratory workflows
  • Knowledge of the DCIPHER platform
  • PhD degree in Public Health
  • Experience in working with CDC and the Emergency Operations Center

Infrastructure Operations Lead Resume Examples & Samples

  • Bachelors degree or an additional 4 years of equivalent experience
  • 7-10 years of IT experience, 5 years in similiar role
  • The MCS infrastructure operations lead will provide project management and technical oversite of several teams providing IT system administration services
  • Must understand the technical domain and dependencies to be able to assist others in accomplishing their operational tasks
  • Provide technical and operational escalation point and provide act as an intermediary to management
  • Previous IT operations experience in an IT service organization Desktop and server support for Windows, Linux and Macintosh IT Service Management
  • Successful experience leading projects
  • Ability to obtain DOE Q clearance
  • VMWare experience
  • ITIL Intermediate

Business Operations Lead Resume Examples & Samples

  • Serve as the primary liaison between the Communications Group and Finance
  • Partner with teams across the business to develop a new rigor around budget management, IO management and PO management
  • Manage the overall vendor program for the Communications Group
  • Maintain a team-wide contact list including vendors, refresh regularly and publish
  • Own space management and planning for the Communications Group, in partnership with the space lead for Marketing
  • Manage the Business Management Team SharePoint site
  • Own a variety of additional cross-group, strategic projects based on the evolving business needs

Operations Lead-know Your Client Policy Alignment Team Resume Examples & Samples

  • Conducting day to day management of a team, of KYC Policy Alignment Subject Matter Experts (SMEs)/Analysts, ensuring that best practices are adhered to
  • Leading a small team of Policy Alignment SMEs/Analysts in delivering the framework, procedures and ensuring continuous review and updating in line with the Firm’s policy and Regulatory environment
  • Playing an active role regarding the KYC DTOP framework and issues
  • Ensuring all relevant issues are escalated appropriately, in a timely manner and with the right levels of prioritisation by the team
  • Monitoring reporting metrics to ensure service standards are maintained
  • Serving as a point of guidance and escalation for your team, and providing overall policy and procedure guidance for the Team
  • Evaluating and resolving issues around quality and content in partnership with the team
  • Building and maintaining strong working relationships with your Operations Manager, Lines of Business, Operations, Audit, Compliance, Technology and Team Leaders to ensure consistent quality delivery
  • Supporting the ongoing change initiatives, and maintaining an understanding of the regulatory environment, challenging the status quo, displaying initiative and innovation
  • Participating in business initiatives involving DTOPs or policy/regulatory change, for client on-boarding and documenting of new processes
  • Encourage a positive and professional working environment
  • Significant banking/financial services experience, including supervisory/management and KYC/Compliance experience
  • A KYC SME in your own right and have a demonstrable ability to manage a small team of 3+ SMEs
  • Experience of preparing, implementing and monitoring DTOPs across a broad organisation
  • With the ability to demonstrate strong written communication skills
  • An understanding of Control, Compliance and Investigation functions in the banking industry
  • A familiarity with AML/KYC/Tax regulations and industry guidelines
  • An understanding of the possible implications of financial sanctions on banks and financial institutions
  • A strong research background, and the ability to understand the implications of financial sanctions on individuals/blocked person’s/Specially designated nationals (SDN’s) and the risks of dealing with them
  • The ability to understand the risks of dealing with politically exposed persons (PEP’s) and the regulatory expectations around dealing with them
  • A very good understanding of the end to end KYC and client on-boarding processes
  • The ability to motivate a team in a challenging environment, and assist the team in facilitating greater efficiency and timely production to high quality standards
  • Effective communication skills at all levels and across internal and external stakeholder groups
  • Strong interpersonal skills, inclusive of conflict resolution and relationship management
  • Demonstrable project delivery skills
  • Able to work well, apply sound judgement and make timely decisions under pressure
  • Proactive and self-driven
  • Highly organised and agile
  • A Bachelor’s degree or the equivalent experience or qualifications

Technical Operations Lead Resume Examples & Samples

  • A Bachelor's degree in a technical major; Science, Engineering, Pharmacy or related field is required
  • Advanced / Graduate degree is highly preferred
  • A minimum of ten (10) years of overall experience in the regulated manufacturing industry required
  • At least six (6) years of experience in Technical Operations required
  • Three (3) years of management experience supervising professional exempt level individuals
  • Proficiency on industry standards, investigations/technical assessments, compliance, and validation is required
  • Direct experience overseeing solid dosage operations or technical teams is required
  • Experience working with regulatory agencies is preferred
  • Fluent in English/Spanish written and orally
  • Knowledgeable in

Idiq Business Operations Lead Resume Examples & Samples

  • Lead execution of existing IOC CONOPs and development of new CONOPs dimensions within the discrete management elements
  • Monitor and identify emerging opportunities through paid subscriptions and federal databases such as Deltek GovWin, FedBiz Opps, etc
  • Lead preparation/execution and follow-up of weekly IOC Opportunity Review Board
  • Work with IDIQ vehicle PMs on integration and execution of vehicles within the IOC CONOPs, including vehicle start-up, tools integration, metrics, reporting, opportunity distribution, compliance matrices, corporate website requirements, and partner management
  • Coordinate and facilitate IOC led Brown Bag presentations to share vehicle and CONOPs concepts with internal and partner stakeholders
  • Educate customers and internal BD, Contracts, and Operations staff on the company’s available IDIQ contract vehicles
  • Support BD, Capture, and Group calls to the customers as needed
  • Develop and maintain stellar relationships with customers and industry partners as well as internal team including BD, Capture, Proposal, Operations, Contracts, Subcontracts, Finance and Recruiting personnel
  • Manage the IOC metrics program focused on leverage and usage of the IOC’s capabilities
  • Assists in communication and coordination with teaming partners
  • Develop and manage a network of teaming partner contacts to maximize business opportunities
  • Participate in preparation of RFI responses, and new IDIQ vehicle and task order proposals, providing proposal coordination and other facilitation
  • Represent the company at customer-facing events, tradeshows, and industry events
  • Bachelor’s Degree in Business, Marketing, a Technical Discipline or related field and 5-8 years’ professional experience
  • Must have a basic understanding of Information Technology and Professional Services industries
  • Must have a good understanding of the Federal Procurement Process
  • Must have experience analyzing the details of an RFP/RFQ, SOW, Awards, and Modifications documents
  • Must have experience participating in the proposal preparation process
  • Must have experience using tools such as GovWin IQ, BGOV, or Govini, and federal public databases such as Central Contractor Registry (CCR), System for Award Management (SAM) and USASpending.gov
  • Must be proficient in MS Office tools – Outlook, Word, Excel, PowerPoint
  • High level of commitment to exceptional customer service & relationship building
  • Strong problem solving, organizational and interpersonal skills
  • Ability to work both individually and in a team environment
  • Self-motivated with the ability to work in a fast paced environment
  • Must be clearable to at least Top Secret level

CCC Operations Lead Resume Examples & Samples

  • Experienced in Project Management, Planning and resource management
  • Experience with operations and maintenance of large-scale computer and communications systems/networking environment
  • Effective communications in ability to brief technical system and network issues and overall system reports to program management and customer leadership using appropriate tools such as Microsoft Visio and PowerPoint
  • Sound knowledge and practical experience to direct the assessment and development of Tactics, Techniques and Procedures (TTPs) and/or Operating Instructions (OIs) to effectively administer, operate and manage services under C2BMC operational control
  • Proficiency in Microsoft Visio, Project, Word, PowerPoint and Excel
  • Knowledge and proficiency in technical writing
  • Shift work and oversight/support of off-hours events will be required at times
  • DOD Secret Clearance is required to start
  • Previous experience as a C2BMC Watch Officer, or with other 24x7 operations and support processes similar to that used within the C2BMC Command Center
  • Experience in liaising with other DoD Agencies and associated Ballistic Missile Defense Systems operations/organizations

Regional Connectivity Services Operations Lead Resume Examples & Samples

  • Ensuring that the services are performed in accordance with the delivery agreement, scope and service levels
  • Servicing as the principal interface in the operations area between the service provider and CS with respect to all issues relating to services provided by the provider
  • Maintaining awareness and performance of the service delivery within both organizations
  • Identifying and manage risks associated with the service agreement
  • Identify, manage and drive regulatory compliance
  • Identify and manage area of improvement such as automation & self service
  • Ensuring efficient management of service requests, incidents and operational issues
  • Ensuring that service requests and issues are addressed in a timely manner
  • Ensuring that the service provider provides an effective level of incident and problem management in accordance with CS standards, and communicating these standards to the CS client/consumer base
  • Ensuring that information is provided to enable provider to adequately access CS future infrastructure requirements

Operations Lead Resume Examples & Samples

  • 10+ years of experience with program or application transition
  • Ability to effectively prioritize needs, requirements, and other issues
  • BA or BS degree in Business, IT, or Information Management or 10+ years of experience as an operations lead in lieu of a degree
  • Experience with working in the intelligence community
  • Possession of excellent risk management, teamwork, leadership, and conflict management skills

Ghrs, Platform Operations Lead Resume Examples & Samples

  • Bachelor’s degree in computer science, software engineering or equivalent experience in retail, human resources, supply chain or financial industries
  • 6-8 years systems engineering experience
  • In-depth knowledge of IT concepts, strategies and methodologies with a focus on application operations
  • Experience with Microsoft and Linux operating systems; Amazon Web Services (AWS)/Cloud with SaaS platform support
  • Demonstrated strong leadership and management skills and the ability to deliver results through others
  • Track record of process improvements
  • Knowledge of PeopleSoft or other ERP system experience – HR, digital document management, or timekeeping system background a plus
  • Have a "hands-on"/"roll up your sleeves” mentality

Operations Lead-know Your Client Policy Specialist Resume Examples & Samples

  • Providing quality KYC Policy advice and engagement to relevant Stakeholders at either Global or Regional / Local level
  • Performing route cause analysis in partnership with Client OnBoarding (COB) policy function production on policy related bottlenecks
  • Contributing to and assessing Country addenda versus the minimum Global Standards in partnership with the KYC programme, Country AFC and CDD COB production
  • Reviewing and providing feedback on central Policy Change requests and initiatives including engagement with local Stakeholders
  • Supporting the implementation of Global Minimum Standards into Country / Region
  • Providing ad-hoc support of Central Policy to drive forward central globally applicable policy initiatives
  • Analysing on-going changes to KYC Policies and defining corresponding key operating procedure requirements for the region in conjunction with the global Anti-Financial Crime group
  • Developing and maintaining KYC key operating procedure or localised guidance materials based on the on-going pipeline of change requests arising from the COB organisation
  • Experience in a Banking environment
  • A strong background and expertise in AML / KYC, demonstrable knowledge of AML laws and regulations as required
  • A comprehensive understanding of the dynamics of Financial Regulation
  • Strong knowledge of the fundamentals of anti-financial crime and the conduct of business regulations
  • The ability to work collaboratively whilst driving decision making
  • Strong research skills and advanced skills in various Microsoft applications such as Word, Excel and PowerPoint
  • A strong communicator, who is comfortable presenting material to Senior Business Leaders
  • Ability to effectively listen, partner and consult to obtain optimal results
  • Innovative-minded with the ability to create consensus around solutions

Process Operations Lead for Hire to Retire Resume Examples & Samples

  • Manage process in scope to provide seamless business process performance and results
  • With guidance from the Global Process Head specify process in scope, integrate them into the end-to-end process and provide process documentation within the global frameworks
  • Manage business plan and budgets for process in scope in alignment with Center Operations Lead
  • Ensure appropriate information, communication and collaboration with relevant stakeholders (e.g. teams, GPH, Center Operations Lead)
  • Ensure continuous process improvement and innovation and alighn them with GPH. Translate strategic imperatives and global innovations into actual process improvements
  • Managing Hire to Retire processes - talent acquisition and recruiting, employee services, HR administration, learning administration, HR IT support (team of 13-15 people)

Operations Lead Resume Examples & Samples

  • Understanding of Datacenter management for Operations in a DoD environment
  • Experience defining and tracking major milestones in support of large projects and tasks
  • Understanding of Oracle technology infrastructure including Supercluster and X86
  • Understanding and knowledge of DoD systems and in particular DISA
  • Ability to communicate clearly and effectively both verbally and in writing
  • Develop and maintain schedule associated with task execution
  • Assist in the direction of shared resources across multiple task threads in an Operational environment
  • Maintain program Service Level Agreements (SLAs)
  • Interface directly with stakeholders (internal and external) to coordinate task activities
  • Ensure the maintenance of environment documentation and diagrams
  • Ensure execution of Configuration Management practices
  • Identity and introduce process improvement activities as needed

Product Operations Lead-biologics Resume Examples & Samples

  • 30% Participates as a member of and with appropriate Governance Teams in Pharmaceutical Development & Technical Operations to manage product(s) project portfolio, for status check-in, and for future support requirement understandings of development products within the pipeline portfolio
  • 20% Develops and presents robust and effective product strategies & lifecycle plans for Tech Ops related to Commercial and Development Products in Phase IIb and Phase III that establish strategic imperatives which deliver growth for the product(s). Works hand in hand with Marketing, Regulatory Affairs, Legal and Finance departments notably to ensure Operations strategies are complimentary & aligned with the Portfolio/Product Teams and Brand ones
  • 20% Establishes strong partnership and working relationships with Product Lifecycle teams, R&D and Portfolio/Product Team Leads
  • 10% Provides support to the PO&NE teams and Supply Chain where necessary e.g. budget, long range plans, financial modeling for project justifications, due diligence activities, etc
  • Bachelor’s Degree required, preferably in a life science field. Advanced degree preferred
  • Minimum of 10 years industry work experience with experience in pharmaceutical development, manufacturing, operations, finance, and/or program management required
  • Experience in problem solving, negotiations, presentation, project management, and collaborative team-building with non-direct reports (matrix environment)
  • Demonstrated financial and business leadership understanding

Operations Lead-south Africa Resume Examples & Samples

  • Efficiently producing the daily throughput targets according the planned schedule by directing the activities of labour across all lines in accordance with agreed quality, food safety, sanitation and EHS standards
  • Ensure the production is produced within the agreed OEE targets (waste, labour utilization) volume and to use the Continuous Improvement tools to implement improvement initiatives to realign when deviations from targets occur
  • Supports problem solving in terms of developing action plans for achieving set targets
  • Monitors the cost of the cogs produced by ensuring the timeous and accurate stock count takes place each shift
  • Investigate and take remedial action where variance occurs to ensure the stock produced balances back to the raw material issued
  • Responsible for the through put produced on the processing or packing production lines
  • Responsible for Quality, Sanitation, Food Safety standards
  • Responsible for production floor Safety Targets
  • Complies with and ensures that all health and safety rules are met and acts pro-actively by addressing any safety concerns which may be harmful to self or other employees
  • Responsible for ensures that GMP (Good manufacturing practices) encompassing food safety (HACCP) and sanitation standards are adhered
  • Ensure that all the training required by MQFS takes place according the FS/S/Q training matrix frequency
  • Production related B Tech / Degree, is required
  • Functional numeracy: An ability to determine an insight from percentages, averages and trends
  • At least 3 years managing in a cereal making or packing environment is essential
  • At least 18 months experience must be at a supervisory level
  • Computer literacy & proficiency is essential especially
  • Word – to be able to write production reports
  • Excel – to manipulate data by insert formulae and generated
  • PowerPoint – to be able to compile presentations
  • Drive results – takes ownership of the production floor
  • Leadership – creates a clear vision for the shift achievable, motivate the staff to achieve the targets, and inspires and go above beyond
  • Collaboration skill – builds trust in the shift, communicates effectively
  • Analytical skills by thinking broadly – is able to look at a situation, see the connections and patterns across data and trends, think both short and long term
  • Act decisively – is able to think through various possible solutions and then make a timely decision to action on one of the solutions reasoning efficiency against effectiveness
  • Energy

Senior VP-business Operations Lead Resume Examples & Samples

  • Work well in ambiguous situations
  • Strong project management, organization, planning and coordination skills
  • 5 years experience in a large, multi-national corporation or an entity with similar global reach and complexity
  • Strong understanding of financial accounting
  • Strong follow up skills; demonstrated accountability for roles and responsibilities
  • Power user of Microsoft office suite
  • Candidate must be able to handle highly sensitive and confidential data with utmost discretion

Data Leakage Protection Operations Lead Analyst Resume Examples & Samples

  • Subject matter expert and lead for the Symantec DLP vendor application
  • Primary contact for rule development, testing and deployment of new policies. Must work with business contacts and policy development lead to ensure proper implementation
  • Lead a team and ensure proper interfacing with sector and business information security teams as well as vital internal investigation team members
  • Ensure the proper controls are set and followed for adherence with Content Monitoring and Security Incident Reporting processes; tracking business unit specific events through successful closure
  • Provide guidance to team members and help create reporting analytics and progress reports on high-impact Data Protection issues
  • Support DLP initiatives and clearly communicate project timelines, dependencies and issues
  • Troubleshoot system issues and serve as liaison with technical counterparts, as needed, until implementation of a solution
  • Support manager in the development of staff
  • Bachelors Degree in Technology or related major required
  • 5-8 years of Information Security experience
  • Track record of managing work to achieve milestones on time in a fast-paced environment
  • Knowledge of data communication techniques, Technology Infrastructure Components and MS office

Technical Operations Lead Resume Examples & Samples

  • 5+ years professional experience in building and managing Linux systems, specifically in a high-availability web application environment
  • Bachelor's Degree in Computer Science or a related field
  • Solid understanding of modern web application architecture, TCP/IP, HTTP, and standard network and system security technologies
  • Experience installing and configuring web servers (Apache/NGINX), application servers (Tomcat/Express/NodeJS), and common server components utilized for NodeJS web software development
  • Solid understanding of UNIX system administration concepts and duties
  • Exceptionally skilled in building and managing automated software deployment pipelines (Jenkins) and supporting source and configuration management tools (Chef, Puppet, GIT)

Oconus OFS Operations Lead Resume Examples & Samples

  • Bachelor’s degree and 3+ years professional technical experience; may substitute 4 years direct experience on C-RAM in lieu of the Bachelor's degree
  • Able to meet deployment medical/dental requirements
  • US citizenship; current Secret security clearance
  • Superb written and verbal communications skills
  • Superb problem solving skills
  • Ability to be trained in C-RAM Architecture and Sub-Systems Architectures
  • 2+ years leadership experience on the C-RAM OCO or CCM Program
  • Prior military experience as an officer or NCO, or similar civilian experience (please describe)
  • Prior military contractor experience
  • Experience or familiarity with C-RAM System of Systems and military communications systems
  • Ability to interface with senior staff, both corporate and Government (U.S. DoD, DoS, DHS, or foreign) Customers

Business Operations Lead Resume Examples & Samples

  • Lead multiple client audit/assessment projects being accountable for schedules, deliverables, and successful closure
  • Work with Information Security on a project by project basis to define team level responsibilities (Info Sec Team vs. Audit Management Team)
  • Provide guidance to Audit Coordinators in completing daily activities
  • Prioritize projects based on client demand, and FICO’s available resources
  • Lead remote and onsite client audit/assessment meetings, identifying and securing the appropriate SME’s within FICO
  • Analyze existing processes and make actionable recommendations on improvements and efficiencies – execute on recommendations as assigned

Platform Operations Lead Resume Examples & Samples

  • Managing large-scale eCommerce or Electronic Trading distributed infrastructures
  • Running IT operations for mission critical services with the demands of 24x7 service requirements
  • Managing a team of local and offshore teams in the banking sector with experience delivering to technology, front & back office teams

Technical Operations Lead Resume Examples & Samples

  • Provide technical leadership on our biggest accounts including Networking, Server, Storage and Backup, Patching, AntiVirus, Database, Web Services, Applications and Cloud services
  • Participate in customer meetings to explain technical findings, recommendations, and address technical concerns. Lead the discussion across multiple engineering teams internally to troubleshoot and address complex issues and problems and provide updates on plan and status to customers
  • Articulate and define IT best practices for managing large, complex enterprise IT production operations. Be able to effectively drive improvements internally around processes and tools and work with customers on understanding their environments and driving positive change and improvements within the NaviSite service offering. Fully knowledgeable on current NaviSite processes and capabilities and working within boundaries when developing solutions for customers
  • Be the technical liaison within NaviSite Service Delivery and drive priorities for managing the customer environment and ensure technical issues are being addressed effectively and communicated to the customer. Escalate within groups as required, coach and mentor team as required and facilitate delivering a high value experience for the customer
  • Work closely with Senior Service Delivery leadership and third party vendors and service providers to update technical status of customer environments

IT Digital Solutions China Engagement & Operations Lead Resume Examples & Samples

  • Engage the business product line and marketing (Digital Channel) teams. Understand and address China digital (web content, eCommerce, digital marketing) needs
  • Be the IT Digital Solutions team liaison to the China business team
  • Lead China IT web operations, online store transactions management, and web authoring support for localized content
  • Understands China’s digital trends. Provides operations and technical solutions inputs to the IT Digital Solutions team
  • Drive, troubleshoot, and address critical China web site and eCommerce transaction issues
  • Work closely with the vendor and help make key technical decisions for China. Clearly articulate decisions to business partners, support, and leadership team
  • Drive suppliers to provide regular operations updates, dashboards, and communications
  • Good understanding and experience in web infrastructure (networks, DMZ, performance, security, servers)
  • Strong understanding of the China web, social media, and eCommerce trends
  • Have experience with Oracle WCS/WCC, ATG commerce, database, and Endeca search integration or similar digital products
  • Good understanding of the China network and web infrastructure
  • Ability to work well with India and US team members/suppliers
  • Demonstrated strong cross functional collaboration skills (networks, hosting, security, and business partners)
  • Demonstrated strong supplier management skills
  • Drive for results

Digital Operations Lead Resume Examples & Samples

  • Resource allocation
  • Ability to coordinate with remote/offshore team
  • Strong communication skills, ability to communicate with all levels of the organization
  • Experience with authoring or administrating Content Management System
  • Web Front End Development or design skills preferred
  • HTML / CSS / JavaScript

Operations Lead-amazon Go Resume Examples & Samples

  • Daily coordination of department duties, allocating team resources to handle task load, leading meetings, assigning tasks, coordinating breaks and lunches, and communicating with internal and external partners
  • You will function as an authority and point of contact for emerging issues and associate concerns
  • You will ensure successful shift execution through tracking, reporting and feedback of emerging issues and associate performance and coordinating the response to various escalations
  • You will be viewed as a SME with knowledge of tools, tasks, policies and standard operating procedures
  • Provides ongoing production support, including assisting with training associates and verifying SOP compliance
  • Uses established processes to identify individual performance gaps and coach associates to meet and exceed expectations
  • Participates in process and quality improvement initiatives
  • Handles assignment of projects and programs in addition to specified Lead responsibilities
  • Works in queue when not conducting Lead responsibilities
  • Maintains a high level professionalism and approachability
  • A completed Bachelor’s Degree or equivalent experience
  • Flexibility to work weekends and/or nights is a requirement
  • 1+ year experience at Amazon and previous experience as Lead at Amazon
  • Have a track record for being self-motivated and demonstrated ability to follow-through on projects to completion
  • Ability to multi-task and maintain composure is critical for success
  • Experience communicating with and presenting information to internal and external customers, including senior leaders
  • Experience with performance metrics and process improvement
  • Demonstrates exemplary performance in current position, including productivity and quality

New Product Introduction Operations Lead Resume Examples & Samples

  • Hold process stakeholders accountable to required deliverables and milestones
  • Assess enterprise system solutions and master data for gaps to support new products; coordinate solutions and report status
  • Oversee operational readiness of the value chain and host NPI Ops Alignment forums
  • Minimum of 10 years' experience in Supply Chain, PLM, Program/Project Management, or Semiconductor Manufacturing
  • Experience leading large-scale projects or programs, working with metrics & analytics, and leading process improvements
  • Understanding of program management best practices; PMP Certification a plus
  • Proven ability to lead teams
  • Ability to translate broad or general concepts into tangible deliverables
  • Ability to make independent decisions; able to assume leadership responsibilities
  • Possesses financial acumen
  • Ability to influence others using a variety of approaches with or without positional authority
  • Exceptional presentation skills
  • Comfort in dealing with ambiguity

Bio DS Operations Lead Resume Examples & Samples

  • Manage biological Contract Manufacturers (CMOs) in order to supply biological Drug Substances in the required quality, quantity, timing and cost; following defined production schedules, quality agreements and established manufacturing contracts. The responsibility covers supplies for clinical development and commercial products, manufactured under GMP regulations
  • Manage technical projects (process and analytical transfers, validations and optimization projects) at CMOs and support registration to Health Authorities
  • Ensure efficient Operational Management of CMOs producing biological Drug Substances (commercial and clinical Development)

Mission Operations Lead Resume Examples & Samples

  • De-confliction of system assets and resources for a 24x7 operational system
  • Obtain a Full Scope polygraph - post hire
  • Must have the ability to adjust to changing priorities, multiple demands and crises
  • Obtain system operations certification; the certification required has knowledge based learning and on the-job training provided
  • Utilize analytical skills and demonstrate strength in attention to detail
  • Develop checklists, recurring daily update slides, and update shift passdown log utilizing Microsoft Windows environments and tools
  • Display effective oral and written communication
  • Participate in the development of engineering processes, methods and tools
  • Work with customers to understand their needs to aid in entry and processing of near-term requirements; This position works very closely with the customer and requires a professional and customer focused attitude
  • *This position requires a current Top Secret/SCI clearance. Position is contingent on clearance verification and customer concurrence. Please include clearance and date of recent SSBI on profile/resume to be considered.**
  • Windows familiarity as an end user
  • Familiarity with engineering processes, methods and tools
  • Willingness to sit for a Full-Scope polygraph with a favorable result (post hire)
  • Work 12 hour rotating shifts
  • Experience working in a real-time operations environment desired
  • Experience leading technical/operational teams
  • Experience working in a real-time operations environment
  • Some knowledge of Web-based tools, such as SharePoint, is desired

Operations Lead-nsw-br-ei Resume Examples & Samples

  • Providing strategic and day-to-day management of our Kit Room function
  • Supervising a team and ensuring ongoing development and training
  • Ensuring accurate data integrity and on time cycle counts

Asean Account Operations Lead, CBS, Singapore Resume Examples & Samples

  • Report to the ASEAN Market Leader
  • Drive and champion the Account Management Framework
  • 3 - 5 years of relevant work experience in business operations, and/or sales process
  • Professional and confident with first rate interpersonal skills and executive presence
  • Project management experience, strong organizational skills and attention to detail
  • Ability to multi-task on projects and assignments in order of priority & resolve conflicts
  • Ability to apply strategic thinking and analysis and demonstrate business & sales acumen

Operations Lead Resume Examples & Samples

  • Design tests for functionality and stability of each technology element separately (Telephony 1800, Interactive Intelligence, SAP, Salesforce.com) and as a whole. Test extremes in terms of schedule, transaction volume, duration of telephone connections, etc
  • Design tests for all the ‘user stories’ (requirements specified for the project), of each element separately and as a whole
  • Institutional knowledge transfer
  • Design tests to determine critical variables between one country and another and how much time does it take for an analyst to be trained and familiarized with such variables
  • Recruitment and training
  • Design tests to validate availability of qualified workforce, specially fluent in Portuguese and English
  • Design tests to determine time and effort required to train a Customer Service analyst, for each one of the positions in the new organizational design
  • Execute each one of the tests previously designed
  • 1) Education level required: Bachelor’s degree required in Industrial Engineering, Systems Engineering or related disciplines
  • 2) Years of Experience: +4 years overall Business/Customer operations/IT and project implementation
  • 3) Required knowledge: Project Management, process mapping and analysis tools, SAP
  • 4) Required skills: The ability to understand and work across multiple business domains in support of projects is required
  • 5) Required Experience: Experience in assessing, architecting, designing, developing, testing, deploying, and supporting Business Process Management (BPM) solutions
  • 6) Language: Spanish, English, Portuguese is a plus
  • 10) Location of the role: Bogota, Colombia
  • Live Our Credo – Demonstrates and inspires the behaviors that reinforce Our Credo
  • Connect– Cultivates meaningful external relationships and partnerships outside of J&J, adding value and insights for the enterprise; insight-driven to proactively uncover critical unmet needs and turn them into new opportunities
  • Shape – Translates insights into innovative and viable products or solutions, creating value; challenges the status quo and leads change management activities, creating positive change; takes and properly manages risks, while maintaining the highest standards of quality and compliance, contributing to value creation
  • Lead- Takes ownership for talent acquisition, performance and development in a way that enhances the performance and development of self and others; maximizes and leverages diverse perspectives, backgrounds and talent to generate innovative ideas or solutions to address organizational challenges; engages in and encourages others to have transparent and constructive conversations and encourages others, contributing to a high-performing organization
  • Deliver- empowers people to act with speed, agility, and accountability, enabling them to achieve organizational goals and strategies; makes decisions and takes actions based on a global and enterprise-wide mindset that adds value across the enterprise; balances short- and long-term strategic choices, positions the organization to achieve both short-term and expected future resultsAdministration

Domestic Custody Operations Lead Resume Examples & Samples

  • Bachelor’s degree in Business Administration, Finance or related field required, with Advanced degree in related field preferred
  • 10-15 years Financial Services experience
  • 10+ years in securities operations management
  • Proven leadership abilities and strategic management skills
  • Demonstrated analytical, decision-making and problem solving skills
  • Effective communication skills – capable of articulating compelling strategies with an ability to balance listening and advocacy to achieve desired strategic goals. Results oriented – effectively combines business acumen, sound decision-making, and a bias for action
  • Strong organizational skills – capable of motivating and managing organizations or teams to deliver desired results
  • Models and maintains the values of openness and inclusiveness
  • Travel: 5-10%

Operations Lead-client Onboarding Resume Examples & Samples

  • Supporting a team of KYC Analysts, ensuring that Deutsche Bank best practice is adhered to
  • A strong background in Banking / Financial Services experience, including supervisory / management experience and KYC / Compliance experience
  • An understanding of control, compliance and investigation functions in the Banking industry
  • An awareness of global AML / KYC regulations and industry guidelines
  • An understanding of the possible implications of financial sanctions on Banks and Financial Institutions
  • A strong research background and the ability to understand the implications of financial sanctions on individuals, blocked person’s, Specially Designated Nationals (SDN’s) and the risks of dealing with them
  • The ability to understand the risks of dealing with politically exposed persons (PEP’s) and regulatory expectations around dealing with them
  • Understanding of the possible implications of financial sanctions on Banks and Financial Institutions
  • Very good understanding of the end to end KYC and client on-boarding processes
  • Excellent people management and coaching skills
  • The ability to motivate a team in a challenging environment and assisting them in facilitating greater efficiency and timely production to high quality standards
  • The ability to develop team members, give timely and constructive feedback, identify and retain key talents
  • The ability to interpret complex changes in regulatory guidelines and assess the likely impact
  • In possession of proven project delivery skills
  • Highly organised and adaptable
  • Proficient with Microsoft Office applications

Operations Lead-attestation Lead Resume Examples & Samples

  • Understanding regulatory requirements and operational processes implemented to achieve compliance
  • Managing the global attestation process for C&DS, while also supporting the update of global Key Operating Procedures (KOP’s) for the Pre-existing Accounts Due Diligence (PADD) execution tasks, such as outreach and the processing and validation of tax forms
  • Mapping processes/drafting documentation for various operational models, to support regulatory control framework objectives
  • Coordinating with senior stakeholders across business lines as part of document reviews
  • Writing requirements for Tax PADD initiatives
  • Training both onshore and offshore teams on KOP updates
  • Supporing the day to day teams where functions overlap
  • Working closely with the Client onboarding teams globally
  • Coordinating with the responsible office for Foreign Account Tax Compliance Act (FATCA) / Compliance Review Systems (CRS), Technology and Tax operations
  • Fluency in other European languages (beneficial)
  • A team player, determined and hardworking
  • The ability to work under pressure and within tight deadlines with no loss of accuracy
  • The ability to work independently
  • Able to pay attention to detail and multi-task
  • Able to show initiative and react quickly to changes in priorities
  • Confident and determined with a lively and open personality
  • The ability to learn new practices and procedures quickly
  • Committed to seeing quality results from his/her own endeavours
  • An understanding of the workings of an investment bank and the lifecycle of a trade (beneficial)

Operations Lead Resume Examples & Samples

  • Contribute towards updating knowledge assets, user manual, online help document, installation manual / scripts
  • Conduct knowledge transfer sessions for new joiners in the project team
  • Conduct training through academy (if approved)
  • Guide and mentor team junior members from a technical perspective to ensure quality delivery of the components
  • Contribute / search / reuse all types of assets from repository
  • 5+ Years of Experience in Operations, project coordination, improve procedures, creating business requirement,
  • Ensure project documentation and project checklist are properly maintained
  • Knowledge in PL/SQL/Oracle
  • Track and monitor test case and test script development and test execution
  • Participate with the department supervisor to establish department and associate specific goals including but not limited to productivity, quality, and personal growth/development

Operations Lead Resume Examples & Samples

  • Manages direct reports through motivation, recognition, leadership, and employee development and administration
  • Provides overall direction to the on site operations and implements site strategy in collaboration with the Site Lead and
  • Site Leadership Team
  • Supports and helps track financial management activities such as budgeting, cost management, capital management,
  • Expense reporting, payroll tracking and DOA control
  • Drives operational improvements, metrics tracking and implementation of best practices through team members and
  • Along with peers
  • Ensure staff is trained in all ESH procedures, regulatory and compliance protocols, and business conduct protocols
  • Actively build relationships with landowners to identify and develop key testing locations
  • Represents and contribute to the site’s involvement to cultivate trust in the community
  • Participate in the hiring and supervision of program support staff
  • Administer the recruiting, training, development and retention of personnel
  • BS in Plant Breeding, Agronomy or related field of study
  • 5+ years of experience in an agricultural, manufacturing, engineering and/or technical environment
  • Demonstrated ability to lead people managers and their teams
  • Experience with farm equipment operation and repair
  • Results oriented leadership approach
  • Strong computer skills related to data acquisition, organization, and data analysis
  • MS in Plant Breeding, Agronomy or related field of study with 3-5+ years of significant people and project management
  • Experience in an agricultural-related research position
  • Experience in working and/or leading in a matrix environment
  • Experience in crop research testing capacity
  • Knowledge of process improvement principles such as Lean/Six Sigma

Technology Operations Lead Resume Examples & Samples

  • Participate in resource planning and new application/technology rollout projects
  • Empower the staff to be accountable and responsible for their own actions and decisions
  • You will be accountable for ensuring that system availability complies with service level agreements, and that system design is in line with business requirements
  • You will be required to contribute to the strategic direction of the TIO group and ensure that your teams skills are aligned to meet this requirement
  • To supply innovative ideas and suggestion for the improvement in working practices, tools and technologies used by the team
  • Demonstrate a proactive approach in helping to mitigate risks, improve quality and resolve issues
  • Work on projects as wide ranging as

Operations Lead Resume Examples & Samples

  • 10+ years of experience in program or application transition
  • Experience with operating in an Agile methodology environment
  • Experience with managing SLA-driven operations
  • Experience with Microsoft Office productivity software
  • Knowledge of Linux and Windows administration terms, TCP/IP network terms, and IT Service Management concepts
  • BA or BS degree in Business, IT, or Information Management
  • Experience with Linux and Windows system administration
  • ITILv3 Certification preferred
  • Security+ or CISSP Certification preferred

Operations Lead-associate Resume Examples & Samples

  • Manage moderately intricate to extremely complex Voluntary Corporate Action events for multiple clients
  • Validate corporate actions announcements, inclusive of key dates and rates
  • Balance transactions for events and resolve exceptions. This entails the calculation and reconciliation of books and records. As part of this process, candidate is required to make decisions on how to apply obligations against available inventory. Elections can be applied against proprietary inventory, street obligations or short positions. This has a reputational and relationship impact as related to the level of business conducted with each counterpart
  • Calculate outgoing voluntary instructions and submission to custodians, depositories and Trade & Stock Loan counterparties
  • Identify any potential risk items and escalate to Senior Managers for advice or resolution
  • Manage claim process vs. counterparties as a result of 180 Liabilities until all outstanding receivables have been reconciled
  • Manage the receivables/payables reconciliation process and resolve exceptions
  • Manage client or broker inquiries to ensure timely responses are provided
  • Candidates must also have vast knowledge of overall Asset Services and its operations to determine the impact of a voluntary event across multiple functions
  • Assist in process improvement initiatives, document process flows, and create policy and procedure documents
  • Strong leadership skills with ability to deal with stressful situations
  • Ability to work well with other team members
  • Ability to adapt to a changing environment, open to new ideas and processes
  • Ability to adhere to established quality control measures and procedures
  • Maintain a focus on quality, attention to detail, communication and delivery to tight timeframes
  • Time-management skills critical due to deadlines associated with this position
  • Ability to effectively process voluntary instructions during periods of heavy volumes
  • Sound reconciliation and analytical skills
  • Strong communication skills (both written and verbal) that will allow individuals to effectively interact with external contacts at depositories, agents, and internal clients up to the officer level
  • 6+ Years of Broker Dealer operations prior experience
  • 6+ years of Voluntary Corporate Actions processing experience
  • 3+years of Supervisor Voluntary Corporate Actions experience
  • 3+ years of experience using Microsoft Office tools including Excel and Power Point

Service Business Operations Lead, Building Resume Examples & Samples

  • Develop warranty costing models and financial theory to support launches consumer electronics products
  • Warranty costs or OCOGS creation
  • Manage weekly DFS/Spare parts usage rates to determine warranty cost impacts
  • Negotiating and closing contracts with Suppliers and Vendors
  • Cost accounting development (using activity based costing approach)
  • Contact center costs
  • Partner with finance to drive spare parts material buys, Cost Per Repair, Capex
  • Partner with go-to-market team to develop limited warranty policies and contract manufacturer procedures
  • Drive business case studies and validation related to service and repair strategies. Partner the CX lead to create the 3 year channel strategy that serves all touch points of consumer experience from Discovery/Buy/Use to Support
  • Offer approaches to Service, using data research
  • Financial viability of service (e.g. repair methods - Adv. exchange or SUR)
  • Contact center and repair vendor selections globally
  • Define and rollout the partner ecosystem to support B8 projects
  • Design business intelligence metrics and performance measurements
  • Partner with Facebook internal data analytics teams to determine customer expectations
  • Drive industry benchmarking, focus groups and research studies related to CS
  • Lead development of business insights and intelligence. For example, executive presentation, thought leadership, and decision making
  • Bachelor or Master’s degree in Finance, Operations, Accounting or a closely related field
  • 10+ years of work experience, including 4+ years of related consumer experience in an Internet or hardware company
  • 5+ years experience with warranty policies and warranty cost modeling
  • Experience driving qualitative and quantitative studies
  • Analytical, problem solving, managing and measuring work progress
  • Communication skills with the ability to present service vision
  • Influencing, negotiating with suppliers, and interpersonal skills
  • Analytical and modeling skills
  • Experience with structuring problems, identifying analyses and creating appropriate presentations and story lines to influence executive decisions
  • Experience planning for and managing projects, and coordinating and collaborating with cross-functional team members to deliver results within the project deadlines

Technical Operations Lead Resume Examples & Samples

  • 1 year previous experience working with all levels of management in a diverse environment
  • 1 year previous experience operations with the following
  • Bachelor's Degree in Computer Science related field
  • 3 or more years IT experience in a manufacturing environment
  • Knowledge of FCA's manufacturing systems and environment

RTR Operations Lead Resume Examples & Samples

  • Supervise the Country Controllership processes and team in a centralised, multilingual service centre environment
  • Consult with the manager in development and attainment of objectives
  • Motivate and guide team members is their daily duties and achievement of set targets
  • Supervise and participate in the GL processes including
  • Account reconciliations and analysis
  • Fixed Assets accounting
  • Intercompany accounting
  • Management and USGAAP accounting and reporting
  • Month-, quarter and year end processes including analytical reviews of results
  • Assist in internal and external audits
  • Perform Internal Controls
  • Liaise with relevant customers regarding their general ledger accounts in a professional and timely manner
  • Communicate and display understanding of principles and policies regarding GL processing
  • Lead and participate on ad hoc teams for the improvement of processes and resolution of issues
  • Provide guidance in the identification of issues and development of solutions related to quality customer service
  • Develop an in-depth knowledge of local tools and applications in support of GL processing
  • Participate in process improvement projects
  • Maintain service level with customer base – Measure progress against SLA and consistently satisfy customer in a ‘metrics focused’ organisation
  • Bachelor / Master Degree in Accounting or Finance. Note that relevant experience can supplement degree requirements
  • 3-5 years of progressive accounting experience with 2 year minimum of supervisory experience
  • Pursuing professional qualification
  • Knowledge of SAP advantageous

Change Management Operations Lead Resume Examples & Samples

  • Execute change management process tasks in adherence with global and local requirements
  • Coordinate and manage change management process activities across the globe internally and with external suppliers per global and local service level agreements (SLAs)
  • Escalate risks and issues to the change management regional point of contact where required
  • Support Change Management reporting (KPIs and customer SLAs)
  • Ensure all reporting and data is delivered in a timely manner
  • Assist the Change Management Process Lead in driving service management best-practice, process improvement and standardization, and ensure consistent end-to-end process application across the globe
  • Maintain and provide input to the Change Management Process Lead to improve process effectiveness (quality), process efficiency (cost), process performance (throughput) and process vulnerability (security)
  • Responsible for establishment and consistent application of change management processes through the correct integration of tools, resources, platforms, applications, and databases
  • Execute specific escalation activities throughout change management process and provide regular feedback to Change Management Process Lead and management
  • Focus on business requirements, business risk management, and compliance
  • Publish change schedule and projected outages, ensuring information is readily available
  • Initiate follow-up actions to correct problems or inefficiencies arising during execution of change management processes; highlight issues or ideas for improvement to the Change Management Process Lead
  • Management level communications and reporting
  • Deep understanding of IT service management processes
  • Ability to guide functional discussions and initiatives across departments
  • Experience identifying and resolving operational and organizational problems
  • Ability to provide leadership to peers and professional staff
  • Ability to create short-term and long-term departmental plans for business, production, and organizational priorities
  • Capable of applying business and management expertise to achieve financial and operational objectives
  • Minimum 5 years of relevant business experience desired
  • ITIL v3 Foundation certification required
  • Experience with business process improvement methods and managing vendor relationships preferred

Operations Lead-new Jersey Resume Examples & Samples

  • Manage, schedule, and train a team of Lyft Community Associates
  • Provide ongoing support to drivers on the Lyft platform, in-person and via phone and email
  • Provide on-boarding support to New Jersey-area drivers who wish to drive with Lyft
  • Serve as an escalation point for difficult or high-priority cases
  • Manage and analyze operational data using spreadsheets and other analytical tools
  • Develop, implement and constantly refine scheduling, queueing and support flows, and operational business processes
  • Take on other challenges as the Lyft business grows and diversifies
  • Bachelor’s degree or equivalent; graduate degree preferred
  • At least 2 years of experience supervising or managing a team of at least six people
  • Experience and ability to work and thrive in a fast-paced, chaotic environment
  • Ability to multitask on a number of different fronts
  • Ability to work independently or in a group

EDI Operations Lead Resume Examples & Samples

  • Must have experience in retail EDI, NEMA Electrical EDI standards and ANSI X12 standards
  • Knowledge of IBM WebShere WDI translator is a plus
  • Experience working with OpenText GXS and EDI migrations before
  • Experience integrating with SAP
  • Knowledge of Mainframe, JCL, COBOL a plus
  • Will have to work with the OpenText technical resources to define the mapping documents
  • And coordinate UAT testing for the EDI flows
  • Work with the business EDI coordinator to test with trading partners
  • Work with the Functional consultants to define the IDOCs/ function modules in SAP to implement the EDI process

Operations Lead Resume Examples & Samples

  • Provide guidance, direction and/or training in work assignments
  • Direct routine work activities or direct a specifically assigned project
  • Insure adequate supplies are available
  • Perform quality audits on inventory
  • Maintain good housekeeping, and Lean practices
  • Insure safe work practices are exercised
  • Assist as requested in identifying opportunities for improvement in work processes, training programs, personnel utilization, etc
  • Minimum of 2-3 years warehouse/distribution work experience
  • Good job performance and attendance record
  • No written disciplinary action within most recent 12 month period
  • Congenial working relationships with coworkers
  • Good Communication skills (written and verbal)
  • Eagerness to learn
  • Cooperativeness, team player
  • Ability to work safely
  • Problem solving skills
  • Possess basic WMS knowledge
  • Ability to works independently

Mrop Aftermarket Operations Lead Resume Examples & Samples

  • Expedite technical data request and repair/spare parts
  • Ensure escalation systems are working properly and resolve any issues promptly
  • Provide ad hoc data requests and analysis
  • Manage production meetings as required to support engine overhaul TAT
  • Develop ACE and ITC compliant standard work
  • Lead and participate in Process Improvement initiatives
  • 5 years working independently and adhering to established standard work
  • 5 years demonstrating a high level of customer focus, adaptability, analytical thinking, accuracy, listening and teamwork
  • 5 years MS Excel, Access and PowerPoint

CTL Nanjing Operations Lead Resume Examples & Samples

  • Bachelors Degree required, preferably in business, logistics, transportation, supply chain management, or a related degree
  • At least 5-8 years in the transportation or related industry
  • Proven ability to lead teams in a high stress, time sensitive and transactional environment. Demonstrated cultural awareness and competence
  • Demonstrated ability to lead the development and execution of a strategy in a complex environment with multiple stakeholders and interests
  • Proven ability to lead and manage truck operations service performance across multiple businesses
  • Demonstrated ability to develop and leverage strong partnerships with vendors, customers, carriers and BU clients for problem solving and high performance
  • Comfortable dealing with and maneuvering through some ambiguity while still achieving clear objectives/requirements
  • Experience partnering with senior leaders and businesses to understand strategies/requirements and translating them into priority actions
  • Understanding of truck and container transportation market (fast-paced, dynamic) and translate into short- and long-term business opportunities; commercial acumen
  • Ability to create a vision, plan the implementation, and lead a team to accomplish vision
  • Fluent English of both written and spoken
  • Experience in a commerical truck line, transportation service, and/or brokerage
  • Led a business with P&L responsibilities
  • Process Improvement Experience

Imaging Operations Lead Resume Examples & Samples

  • Oversee project team in site qualification steps, processing of imaging examinations and query management
  • Assist project manager in the development and controlling of timelines, deliverables, and project resource requirements
  • Develop and edit study related procedure manuals
  • Manage the data reconciliation process together with client or CRO data management group
  • Act as the main point of contact for global imaging research team members
  • Interact with clients and / or academic centers, independent reviewers / subcontractors
  • Point of escalation for Investigator sites, clients and / or academic centers
  • Excellent organizational skills as well as communication skills and the ability to work within a team
  • Proficient on the computer and MS Office
  • BA/BS in a biological science, health science, technology or pharmacy or equivalent work experience
  • Excellent grasp of SOPs preferred

Operations Lead Resume Examples & Samples

  • Develop and track success metrics for key customer programs (e.g., integration experience, customer loyalty programs) and overall customer value within DT
  • Collaborate with the Enterprise CA&S team to provide project-based analytical customer insights as needed
  • Lead budgeting and financial management for the Enterprise CA&S team

Developer Operations Lead Resume Examples & Samples

  • Leading DevOps delivery services (3 to 5 years)
  • Degree in Computer Science or Engineering
  • Working with Agile and Lean solution delivery models and tools
  • Developing DevOps practices
  • Rapidly developing full stack utilities
  • Building solutions leveraging cloud-native architecture
  • Scripting integrations between tools
  • Evaluating third party and open source solutions
  • Application monitoring and continuous improvement

Operations Lead, New Accounts Resume Examples & Samples

  • Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility
  • Maintains knowledge on current and emerging developments/trends for assigned area(s) of responsibility
  • Performs and delivers on routine assignments/projects for his/her assigned area(s) of responsibility
  • Serves as team’s primary contact for escalated issues and is responsible for making operational decisions in absence of manager
  • Compiles and reports metrics on a daily, weekly and monthly basis: partners with management to analyze, trend and communicate metrics
  • Serves as a department representative on various projects and committees
  • Partners with appropriate departments on resolving escalated issues posed by team members, management and customers
  • Identifies the need for workload adjustments and partners with management to balance incoming work, ensuring completion within established department service standards
  • Proactively provides extra relationship support to our internal and external business partners through prioritization of issues and active communication
  • Shares technical knowledge and provides training to team members as needed
  • Participates and/or presents in unit and departmental meetings, training sessions, and broker/dealer development forums
  • Assists in processing queues as needed
  • Administers all business in accordance with FINRA, SEC, MSRB and OCC regulations while adhering to company and site policies and procedures
  • 0-1+ Years of experience years in Broker Dealer, mutual fund or money management experience that directly aligns with the specific responsibilities for this position
  • Demonstrates strong written and verbal communication skills
  • Ability to interpret and apply common sense understanding to carry out a variety of instructions furnished in written, oral, or diagram form
  • Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Define problems, collect data, establish facts and draw valid conclusions
  • Demonstrates ability to evaluate information and the implications of a course of action or solution
  • Evaluate trends in data or information
  • Ability to perform under stress in cases of emergency, critical or hazardous situations
  • Demonstrated solid relationship management skills with internal clients (e.g. management, peers and colleagues)
  • Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail
  • Demonstrates the ability to use sound judgment and discretion regarding confidential information
  • Finds common ground and can gain collaboration among management, colleagues and peers
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Successfully completes regulatory and job training requirements

EUC Operations Lead Resume Examples & Samples

  • Service Management: Own and Manage the total scope of EUC Ops Delivery (Budget, Quality,Time)
  • Operations Management: Accountable for Overall delivery and KPI of EUC Operations Team in GDC
  • Relationship Management: Maintain good relationship with Syngenta Stakeholders
  • Supplier Management: Manage and build sustainable relationships with Strategic Partners
  • Drive Service Improvements with tangible return on investments
  • Lead and participate in key global programs
  • Overall 14+ years of IT experience, of which 8-10 years of professional IT Global Service delivery/ management experience
  • Leadership competencies (Team Leadership and management of staff). Prior experience of managing EUC Operations Team is a MUST
  • Strong Leadership & customer relationship skills and drive to push things within and outside the system
  • Strong Technology landscape experience in an Operations Manager role preferably in EUC (End User Computing) environment
  • SME knowledge and experience preferred in one or more EUC Products: Office 365, OneDrive, Sharepoint Online, Exchange 365, Win 10 etc
  • Computer science, engineering or technical related degree
  • End to End Service Level Management experience
  • ITIL V3 experience (certification desirable)
  • Excellent communication around issues, managing escalations, opportunities and documentation skills with attention to detail
  • Communicates with impact
  • A Team player with a collaborative attitude, proactive and ability to work under pressure
  • Good understanding of technology/ systems/architecture/cost related to the owned service
  • Good understanding of service framework and delivery, preferably process disciplines like ITIL
  • Experience of Knowledge Transition and setting up EUC Ops team would be preferred

Operations Lead, Business Integrity Resume Examples & Samples

  • BA/BS degree with 6+ years professional experience (quantitative disciplines such as math, statistics, computer science, information systems preferred but not a must), including 2-3 years of vendor-management/ program management/outsourcing oversight or similar experience
  • Strong analytical skills, with experience solving ambiguous problems using data and providing practical business insights
  • Strong understanding of statistical analysis or SQL and Excel skills and an ability to work independently
  • Experience with one of the following systems(preferred but not a mandate): TCS, Aspect ,IEX, Blue Pumpkin, eWFM, Genesys, or I3 Optimizer

Field Operations Lead Resume Examples & Samples

  • Directly supervise and manage USSs and Roving Technicians
  • Operate Water/Sewer Utility systems when a USS is unavailable to be on site
  • Coordinate repairs when an USS or the Project Manager are unavailable to do so
  • Schedule and coordinate travel for USSs and Roving Technicians
  • Keep Project Manager informed on Roving Technician status
  • Understand and communicate details of utility problems to the project engineers
  • Maintain a successful working relationship with NSB water/sewer division personnel
  • Demonstrated ability to understand technical aspects of North Slope Borough utility systems
  • Demonstrated knowledge of North Slope Borough organization, operations, policies and procedures
  • Demonstrated ability to communicate effectively both orally and in writing
  • Ability to establish and maintain an effective working relationship with a wide diversity of personnel
  • Must be able to perform responsibilities accurately, timely and with limited supervision
  • 4+ years of municipal utility experience
  • 4+ years’ experience supervising utility operators
  • Proficient with MS Word and Excel
  • Must be available after hours by phone in the case of emergencies
  • Must have excellent written and oral communication skills
  • Must possess valid AK drivers’ license; must be able to meet NANA insurability requirements
  • Prolonged sitting or standing for long periods of time
  • Frequent bending, stooping, reaching, pushing and pulling
  • Normal vision range
  • Normal sensory ability to smell
  • Frequent rapid mental/hand/eye coordination and manual dexterity
  • Continuous talking in person and by phone in a clear and audible speaking voice
  • Continuous hearing in person and by phone from normal or whispering voice
  • Usual office environment
  • Manage confined space entry
  • Work with electrical systems
  • Work around mechanical moving parts and heavy equipment
  • Climb ladders and steps
  • Lift up to 50 lbs
  • Exposure to high noise levels
  • Adaptable to 12-hours workdays

Best Cost Modeling Operations Lead Resume Examples & Samples

  • Align HARMAN’s cost modeling practices and standards to comply with finance and accounting standards
  • Develop the necessary methods and processes required to keep standard modeling data up to date. Examples include
  • Material costs
  • Labor rates
  • FX rates
  • Contribute to the generation of cost model development guidelines and requirements
  • Perform audits of HARMAN’s cost models to verify that developed models comply with documented requirements
  • Contribute to the key performance indicators (KPIs) and metrics that will be used to measure the performance of the Best Cost Analytics team. Drive monthly operations reviews within the Best Cost Analytics team enabling regular review team performance
  • Serve as the bridge between the Best Cost Analytics team and HARMAN’s customer business unit controllers
  • Responsible for ensuring cost modeling aligns with Harman financial practices and accounting standards
  • Responsible for standardizing and auditing cost modeling methods and practices
  • Work with Engineering & Product Sourcing teams during new business quoting to establish reference cost targets
  • Support Procurement teams during negotiating events with target costing
  • Establish processes to train HARMAN Engineering & Product Sourcing teams on Design-to-Cost best practices
  • Master’s degree in engineering or finance
  • Minimum 10 yrs work experience in the following areas
  • Cost engineering
  • Product cost control
  • Product development
  • Customer program management
  • Production facility management
  • Strong product costing background with demonstrated technical acumen in complex electronic systems
  • Highly analytical approach to problem solving with demonstrated knowledge of product cost drivers and options to influence product costs
  • Excellent presentation skills and demonstrated ability to effectively present complex topics to senior and executive leadership
  • Experience working in a fast paced, highly measured, results focused environment
  • Experience with automotive products is highly desirable
  • Demonstrated experience in product cost controls using Design-to-Cost principles including should cost modeling
  • Strong process orientation with an ability to develop and document new processes
  • Demonstrated ability to breakdown mechanical components, assemblies and systems into constituent costs
  • Demonstrated ability to work in cross-functional environment. Must be able to comfortably interface into a variety of functions including Engineering, Procurement and Customer Business Units
  • Proven team player with excellent communication and interpersonal skills who can effectively work with all levels of a global matrixed organization
  • Accepts overall accountability
  • Change Orientation: Able to adapt to changing demands and conditions

Data Services Operations Lead Resume Examples & Samples

  • Ensure that all procedures capture a complete view of all activities and processes within Mortgage and across the various Mortgage departments
  • Update procedures to capture operational changes
  • Define and adhere to standards for written procedures that are also consistent with Compliance and Company standards and guidance
  • Educate Mortgage department subject matter experts on format and content required for quality procedures
  • Maintain official record of written procedures for Mortgage, and establish and maintain procedures for drafting, revision and approval of procedures
  • Manage annual certification process, business as usual revisions, development of new procedures and archival of old procedures
  • Maintain approval artifacts by business leaders
  • Maintain annual procedures calendar
  • Draft and/or review and edit, or oversee drafting and/or review and editing of procedures
  • Responsible for analyzing information and developing and implementing solutions. Also responsible for ensuring effectiveness of implemented changes and solutions
  • Work with the Risk and Readiness Manager to define standards and best practices
  • Ensure procedures meet all regulatory requirements and comprehends and complies with best practices, professional standards, internal policies, and procedures
  • Develop and provide reporting to business leaders
  • Provide regular communication to Mortgage and key business partners regarding Procedure changes and maintain artifacts
  • Bachelor's degree in business related discipline preferred. 4 + years in financial services industry is a plus
  • Ability to collaborate across the organization with varying levels of leadership
  • Strong organizational skills with the ability to work independently, be self-directed, apply analytical skills, and think creatively
  • Ability to write clearly and succinctly in a variety of communication settings
  • Strong grammar and usage to support review and editing documents
  • Ability to facilitate group meetings and discussions
  • Contribute to the completion of milestones associated with specific projects
  • Prepare technical reports and work with project managers/key stakeholders
  • Work under general supervision and follows established procedures
  • Expertise in MS Word, Excel, Visio, Power Point, Snag It and SharePoint

Hpc Operations Lead Resume Examples & Samples

  • BS in STEM related discipline
  • 12+ years experience working in an HPC operation center, with a minimum of 5 years in a lead role
  • Experience working in data centers and infrastructures handling at least 750 TeraFlops of peak computing power and overseeing or managing at least 1 Petabyte of data annually
  • Demonstrated HPC operations management experience supporting an organization with 100 + end-users
  • MS in STEM related discipline
  • Previous NASA, Space Remote Sensing and/or Science, and/or DOE experience
  • Experience with High Performance Computing in a high throughput /high capacity data center environment and
  • One or more of the following: CISSP, Security+, or similar information security certification/credentials
  • ITIL, RHCE, Agile, PMP or like certifications preferred
  • Current DoD clearance preferred, but will process for the right candidate

Field Operations Lead Resume Examples & Samples

  • Work with management to create and maintain onsite protocols and best practices. Collaborate with Manager Client Services / Festival University professor to help gather necessary content that will be taught in the Festival University class regarding onsite operations
  • Participate in the development of deployment timelines in preparation for each show for building gear and asset requests. Create all gear and asset requests related to deployments for each assigned show and provide to the Logistics department. Participate in establishing staffing plans for all assigned shows, including scheduling and coordinate travel planning with Travel and Shipping Specialist
  • Responsible for tracking all gear and asset requests, before during and after each assigned show. Provide asset tracking materials to all Shed employees working the show
  • Create accurate sitemaps based on scanning and ticketing locations for each assigned show. Manage deployment process before, during and after show, to include setting up points of interest, ensuring all equipment is functional. Troubleshoot any issues throughout the show
  • 5 years of related work experience
  • 1-2 years’ experience directly related to field operations
  • Excellent customer service skills with experience working with clients
  • Strong organizational skills with exceptional attention to detail
  • Familiarization with networking (TCP/IP) and security technologies, including WiFi, firewalls, routing, virtual private networking (VPN) etc.,
  • Ability to lift objects weighing up to 60 lbs
  • Ability to work with various technology platforms and mobile devices (i.e., Point of Sale systems), including, but not limited to Apple, PC, Android, and iOS products and applications
  • Ability and willingness to travel up to 50% of the time
  • Must be able to work long hours including nights, weekends and some holidays
  • Music festival industry experience preferred

Chassis & Fills Technical Operations Lead Resume Examples & Samples

  • Guide and assist plant teams in the use of 4M methods to reduce and eliminate customer defects associated with in-process damage
  • Supervise activities of one or more Standards Engineers who are technical specialists in chassis and/or fills systems
  • Lead regular Technical CoC Team meetings with assembly plant leads; compile action register for team attendance and assignments
  • Visit all plants on a regular basis to compare and contrast chassis initiatives and assure compliance with standard practices
  • Compile detailed best practices from all plants for and develop read-across plans and sustainment activities
  • Interact with team and WCM People Development Pillar to identify skills requirements and development plans for Technical CoC Team members
  • Develop and publish standard practices and tooling and equipment standards for ME Chassis and Fills systems
  • Meet regularly with operating plant management to discuss findings and performance gaps and assure proper support
  • Benchmark competition, other regions, and other industries in order to seek out new and improved solutions
  • Prepare and present regular status updates for Senior Management
  • Bachelor's degree in a Technical or Engineering discipline OR any Bachelor's degree combined with relevant Manufacturing Engineering/Quality experience
  • Strong interpersonal skills with ability to work in a diverse team environment
  • Superior root cause analysis and problem solving skills including Kaizen methodology
  • Understanding of FCA corporate systems used in tracking and reporting quality and production data (PFS/PFCS, FIS, AVI etc

Technical Operations Lead / SME Resume Examples & Samples

  • 2252 GBSPSDC DCHJ Inteloh
  • 7+ yrs experience in
  • MS Windows and active directory, including daily operations, & upgrade/migrations, AD design, Powershell
  • MS Radius, PKI, Exchange, SCCM
  • Managing Windows systems, including Windows Server 2003, 2008, 2012
  • Google Apps for Government
  • Managing email routing infrastructure
  • Building and managing MS Windows servers in multi tenant enterprise environments
  • VMWare
  • Configuration management; reviewing and approving change requests
  • Managing service restoration
  • Writing and/or reviewing task order modifications
  • 2-3 years experience in
  • Working with large scale server infrastructure migrations from Windows 2003 to 2008 R2 and from Windows 2008 R2 to Windows 2012
  • Maintaining large-scale, distributed server smartcard access infrastructure environments
  • Supporting large, distributed Domain Controller (DC) environments
  • Enterprise server environment with both admin & problem resolution of MS Windows Server 2012
  • Working w/ and presenting solutions to Fed. clients

Operations Lead Resume Examples & Samples

  • Experience operating loaders, conveyors and tractors
  • Class 1 license with necessary endorsements and TDG and WHMIS certification
  • 3-5 years of agriculture retail experience
  • Must be able to work extended hours in season
  • Must understand basic business principals of inventory management
  • Ability to stand, sit, twist, bend, lift up to 35 kgs
  • Fertilizer, grain, and/or chemical handling experience

Operations Lead Resume Examples & Samples

  • Hands -on experience in leading 24*7 global SaaS operations required
  • Build and lead high energy, engaged “follow the sun” support team
  • Mature program management skills to lead complex technical cross disciplined strategic programs
  • Strong hands on experience on SUSE Linux/Red hat / Solaris, Windows, NAS/SAN technologies
  • Strong hands on experience on virtual( VMware/XEN) and Physical Servers (CISCO-UCS, HP, Oracle- Solaris)
  • Extensive experience in Cisco UCS , HP chassis, F5 load balancer network architecture
  • Detail oriented, SaaS disciplined with good understanding of ITIL process framework
  • Highly proficient in communicating with internal & external customers
  • 12+ years of overall techno managerial experience with a minimum of 5 years in leading global team management required
  • BE/MS - Computer Science, Information Systems or equivalent degree
  • ITIL, Six Sigma, PMP certification (Preferred)

Nike Operations Lead Niketown Resume Examples & Samples

  • Utilize exceptional customer service skills, sales techniques, and product knowledge to connect customers with the right product and drive sales
  • Handle more complex transactions or customer service situations
  • Provide expertise in one or more areas or functions (shipping and receiving, cashier duties, and customer service)
  • Seek ongoing training and education to further develop expertise
  • Assist managers in conducting formal onboarding and training programs for associates
  • Assist in coordinating work of other associates
  • May have key holder responsibilities
  • 3 years retail experience
  • Basic computer skills including Microsoft Office
  • Ability to work weekends, evenings and holidays as needed

HUB Operations Lead Resume Examples & Samples

  • Assisting the Hub Supervisor with duties and filling in when the Ops Supervisor is on vacation
  • Supervise drivers and assist with terminal operations
  • Fill in for route drivers when needed
  • Sort freight and oversee morning departures
  • Assist with servicing of company vehicles and taking them for maintenance checks
  • Responsible for keeping Terminal clean

Diversity Operations Lead Resume Examples & Samples

  • Develop and execute operational strategy for the Diversity team
  • Lead and manage vendor teams in coordinating Diversity events and other operational activities
  • Identify opportunities across Facebook to scale the Diversity operations model across the company
  • Develop and document standard operating procedures for programs supported by the global team
  • Improve processes and drive improvements to eliminate manual processes/tracking
  • Provide feedback and make recommendations to management on process improvements, technology, project requirements, etc
  • Leverage industry best practices in influencing and driving operational improvements
  • Make recommendations on program changes and conduct cost/benefit analyses of potential improvements
  • Manage and escalate risks and collaborate with cross-functional partners on resolution
  • Proactively identify and communicate business issues
  • 5+ years of experience in HR
  • Project management/process improvement experience
  • Vendor and client management experience
  • Ability to travel up to 10% of the time internationally

Operations Lead Resume Examples & Samples

  • Process information to include recording and retrieving data, verifying written and numerical information, and researching and resolving merchandise problems
  • Processing merchandise by organizing merchandise to be processed, checking in and ticketing merchandise, and preparing merchandise for the selling floor
  • Assist in minimizing loss of company assets
  • Partner with Merchandising Managers to replenish merchandise on the sales floor from back stock areas (priority on Accessories, Gifts and Linens)
  • Assist with floor moves, taking markdowns, preparing RTVs for shipping, handling ticket requisitions and re-ticketing merchandise as needed; prepare merchandise transfers and assist with MOS procedures
  • Complete the Daily Sales Audit and daily bank deposits as needed
  • Assist with lost and found procedures
  • Identify and report workplace safety hazards
  • Provide assistance to the Assistant Store Managers for operations tasks and projects as needed
  • 1 year applicable retail/customer service work experience
  • Basic computer/keyboard skills and experience using a computer in a Windows environment
  • Results oriented with a willingness to follow through, make informed decisions, take initiative, complete tasks and problem solve
  • Light-to-moderate physical effort required; Sitting, standing and walking will constitute 90% or more of a work shift to include stooping, kneeling and lifting
  • Ability to work a flexible work schedule, including some nights and weekends

Service Operations Lead Resume Examples & Samples

  • Value and team-based leadership
  • An open and engaging working environment
  • A wide range of international career opportunities
  • Opportunities for personal and professional growth in a dynamic environment
  • Competitive compensation packages
  • Defining objectives for the Service Operations functions and managing delivery against agreed targets
  • Working concurrently across multiple work streams, functional towers and organizational groups to ensure alignment and integration
  • Ensuing functional and procedural integration with Service Delivery, Application Management and Terminal operations
  • Ensuring that Service Operations are ready to receive new releases e.g. knowledge of the system, known defects, administration and production operation transferred and the Service Desk training completed
  • Supporting the definition of project scope, requirements and timescales with key Terminal stakeholders
  • Understanding all projects affecting the Terminals and their interactions to identify and proactively manage any dependencies and/or conflicts
  • Working with the Service Delivery team to manage the transition
  • Working with the project managers to gain technical and Terminal governance approval including change control for services to be implemented

Operations Lead Resume Examples & Samples

  • Receives and process packages/freight within the hub
  • Issues documents verifying the training process to applicable department(s)
  • Experience with training within the Unloads, Primary and Smalls area
  • Research Skills
  • Flexible shift required
  • Previous Unload/Reload/Primary/Smalls knowledge preferred

Offshore Wind Operations Lead Resume Examples & Samples

  • You'll act as the technical lead and help develop the O&M strategies and negotiate the right contracts with our suppliers
  • For early developments, you'll influence the design for the operability of the windfarm
  • You are aware of the operational trading requirements and the appetite for risk of business partners, and how these issues affect and influence our O&M strategy
  • You'll look after the interplay between project financing requirements, changing project ownership, and supplier agreements

Operations Lead Resume Examples & Samples

  • Serve as the first line resource for questions/issues from team and cell owners, in coordination with supervisor; demonstrates leadership qualities consistent with the Express Way values
  • General PC knowledge: Microsoft Word, Excel, PowerPoint and email skills preferred
  • Willingness to work a flexible schedule to accommodate heavy work volumes
  • Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions

Climate Operations Lead-europe Resume Examples & Samples

  • Building OTC processes and teams for Climate Europe operations
  • Responsible for putting in place processes and systems to allow for TCC Europe to invoice and collect (Vital Fields included)
  • Responsible for funding control, tracking of accruals and payments as well as finance and supply reporting
  • Ensure Climate Europe is in compliance with policies & procedures
  • Work with Business Development Managers to forecast business requirements, assuring that equipment demand will be attended
  • Control product acquisition, import and logistics, creating and putting in place key processes for importing, selling and collecting in country
  • Ensure payment to product and services providers as needed
  • Guarantee customer invoicing and collection, defining guidelines for credit limits in alignment company standards
  • Staff our OTC organization according needs of Climate
  • Building Customer Support processes and teams for Climate Europe operations
  • Responsible for putting customer care strategy in place for Climate Europe
  • Implement a cost efficiently Customer care’s organization

Operations Lead Resume Examples & Samples

  • Extensive knowledge and understanding of KYC regulations and practice in Taiwan
  • Practical knowledge of business operation and client onboarding flow are preferred
  • Previous COB experience is required (2 years minimum)
  • Excellent organizational, times management, and project management skills
  • Good knowledge of Control, Compliance, Investigation/chasing functions in banks
  • Strong communication skills, client partnering and organization skills
  • Strong written and spoken English in addition to native Chinese

Resource Operations Lead Resume Examples & Samples

  • Large Scale Project implementation/improvement experience
  • Sound Project Management skills
  • Understanding of complex IT systems across platforms
  • Bachelor or Master’s degree preferred

Operations Lead Resume Examples & Samples

  • Playing a significant role in a long term planning of operation’s schedule
  • Conducting follow-up
  • Must be highly professional and adhere to the highest ethical standards; ability to

Operations Lead Resume Examples & Samples

  • Bachelor’s Degree in a related field OR 5 years of demonstrated effective supervisory experience
  • Proficiency with Microsoft Office Applications
  • Familiar with SAP
  • Ability to work with little direction and lead others in a challenging, dynamic union work environment
  • Ability to affect change through influence and good communication
  • Willing to challenge the status quo for continuous improvement

Operations Lead Resume Examples & Samples

  • Fund and/or process loans for assigned Loan Officers and/or Processors according to the standards and guidelines established for a HomeStreet Loan Funder and/or Processor
  • Work with the Branch Operations Manager to insure that all assigned staff are trained to company standards. Help co-ordinate training within the group and with other departments as necessary or appropriate
  • Serve as a technical resource for the assigned group. Answer questions about program requirements, regulatory requirements, software usage and other issues as necessary. Be able to direct people to other company departments and resources to obtain accurate information
  • Assist the Branch Operations Manager in handling absences of assigned staff. Be sensitive to the workload of assigned staff, watching for anyone who is overloaded or under unusual stress. Work with the Branch Operations Manager to shift files as necessary to insure timely closings and excellent customer service
  • Be sensitive to personnel issues within the assigned group. Advise the Branch Operations Manager of issues on a regular basis
  • Assist the Branch Operations Manager in interviewing prospective new employees and with employee reviews as requested
  • Assist the Branch Operations Managers in creating a positive, supportive, and fun work environment
  • All of the essential functions listed in the job description for a HomeStreet Loan Funder and/or Processor
  • Minimum of 5 years experience in processing and funding Conventional and Government loans
  • Strong background in conventional, government and secondary market regulations and guidelines
  • Strong background in Funding, Processing and Underwriting requirements
  • Neat and professional appearance
  • Excellent communications skills - phone, personal contact and written
  • Strong desire and ability to work with employees and customers in a co-operative, professional and friendly manner
  • Excellent keyboarding skills and proficiency in Word with ability to learn new software applications
  • General knowledge of the mortgage industry
  • Must be a self-starter, dependable, accurate in completing responsibilities with strong attention to detail and accuracy
  • Ability to work independently set priorities and handle multiple tasks
  • Must exercise good judgment, accept responsibility and handle confidential information
  • Able to work as a part of a team and with people of diverse backgrounds
  • Maintain a positive working relationship between branch, regional and main office staff’s to promote effective communication
  • Ability to accept and facilitate change
  • Strong abilities in problem solving, researching and decision-making, as required
  • Able to manage stress personally and in others

Business Operations Lead Resume Examples & Samples

  • Help size & analyze growth opportunities (e.g. markets, customer segments, industry verticals, strategic initiatives)
  • 4-6 years in functional (strategy, sales, care, finance), business and/or operations role in the technology industry; excellent operational project expertise
  • Exceptional analytical problem solving ability
  • Able to think both strategically and tactically - devise and execute an action plan

Partner Success & Operations Lead Resume Examples & Samples

  • You will support partner success by being the lead for new partner on-boarding, education and support
  • You will identify key metrics/measures/data that will be used to evaluate success and validate the impact of the education and support programs
  • You can find opportunities, trends and issues to help grow the business through education, training, or operations based on partner needs and feedback
  • You will be responsible for the feedback loop with partners including surveys, operational support and events. This includes creating ways to benchmark our processes
  • You will develop program collateral, including internal product resources, training materials, partner narratives and pitches, and case studies
  • You enjoy managing multiple projects at a time and partnering with internal teams to ensure our programs are driving the desired results
  • You will handle our operational support vendors, Service Level Agreements and operational metrics
  • 4+ year’s experience in management consulting, partnerships or client/account management
  • Organizational skills and ability to meet deadlines
  • Ability to communicate the results of analyses
  • Experience in running/supporting operations including setting and meeting Service Level Agreements

Operations Lead-station Manager Resume Examples & Samples

  • Building, grounds and land maintenance
  • Coordinate field days, site tours, and demo plots
  • Manage all on-station and off-station farming operations associated with the site, for multiple functional areas, to insure all crop culture operations are administered in a timely manner to optimize crop growth and development
  • Support and model a Station culture that meets or exceeds the standards for HSE and Stewardship
  • General understanding of field, road and lab equipment utilization
  • A good understanding of cultural practices (e.g., weed control, soil fertility practices)
  • Excellent organizational and planning skills
  • Ability to effectively function as a team member in cross functional activities
  • Ability to establish priorities and oversee multiple research activities simultaneously at peak work periods
  • BS degree (Plant Science or related disciplines)
  • Five years of experience in field research
  • Demonstrated ability in field research process management
  • Demonstrated ability to effectively manage and motivate staff and teams
  • A thorough knowledge of the breeding and testing process and requirements
  • Understanding of testing environments and impact on product evaluation and line selection
  • Strong management skills, with the ability to manage a wide variety of crop operations and diverse individuals

Resource Operations Lead Resume Examples & Samples

  • Manage project timelines and performance
  • First Time Quality – ensure product releases meet customer needs
  • Maintain a working knowledge and ensure compliance with local regulatory requirements and PAREXEL SOPs
  • Drive enhancements and future state needs
  • Interactions with senior level leaders across Business Units and Corporate IT relating project implementation
  • Represent user needs across the organization utilizing the resource management system and related tools
  • Large scale project implementation / improvement experience
  • Experience working with and persuading large IT groups
  • Ability to successfully work in a virtual team environment
  • Sound project management fundamentals
  • Understanding of complex systems across platforms
  • Fluent in written and oral English
  • Relevant work experience in CRO or pharmaceutical field; preferred
  • Resource planning experience; preferred
  • Years of experience, 5+

Field Operations Lead Resume Examples & Samples

  • Provide direction, vision, and training to each member of the team in Whidbey Island and other deployed locations to foster growth of Raytheon's expertise in LCE disciplines
  • Direct/support field activities to ensure compliance with customer and internal requirements in concert with best engineering practices
  • Effectively communicate, both written and orally, with a diverse group of people including program management, proposal management and customers. Represent LCE and the program in technical meetings and program reviews
  • Participate in daily reviews with customers
  • Perform administrative tasks necessary in day-to-day operation of a repair facility
  • Utilize knowledge gained from the training and through field experiences to provide onsite technical support and assistance directly to customers
  • Perform basic UNIX commands and interpret results as part of the maintenance process
  • Minimum 8 years of related experience
  • Active DoD Top Secret Security Clearance
  • Experience supporting military or industry electro-mechanical products
  • Minimum Physical Requirements: Ability to lift, bend, and move through a normal range of motion to perform maintenance actions including lifting, holding, and maneuvering items weighing in excess of 40 lbs on a routine basis
  • Ability to function well in a high pressure multi-tasking environment
  • Familiarity with US Military maintenance practices
  • Military avionics and electronics training
  • Airborne radar system experience
  • Experience navigating and executing commands within a UNIX environment
  • In-Scope SSBI (Single Scope Background Investigation)
  • Excellent technical writing, oral communication, and inter-personal skills to achieve technical objectives

Operations Lead-pension Services Resume Examples & Samples

  • Develop and manage the outsourcing delivery contract relationships
  • Single point of contact for the client account senior executives and client on the outsourcing contract, engaging early in any additional revenue opportunities and new business
  • Development and management of the outsourcing client relationship, to include managing the client to their outsourcing contract commitments
  • Set client expectations in conjunction with the client account senior team and manage to those expectations
  • Manage Third Party partnerships and Third Party supplier relationships
  • Provide leadership support and input to large and complex transformation
  • Establish formal routines for delivery account reviews with
  • Client and client account senior executives
  • BPO Delivery Leads and commercial directors
  • Relevant executives in Accenture Leadership
  • Pension Industry expertise including extensive Regulatory knowledge
  • A strong Pension Industry network
  • Experience of DB/DC Pension Schemes
  • Account Delivery Management
  • Accenture Selling Methods
  • Account Planning
  • Client Acumen
  • Deal Shaping
  • Innovation Strategy
  • Lead Generation
  • Negotiate to Close
  • Value Proposition Development
  • Accenture Delivery Methods
  • Accenture Delivery Tools
  • Strong People Management
  • Client Commercial Relationship Management
  • Contract Management
  • Cost Management
  • Quality Assurance
  • Qualification
  • PMI qualification or equivalent

PDS Operations Lead Resume Examples & Samples

  • 10+ years of experience in large scale enterprise operations and delivery of services with 3+ in a leadership capacity within Construction Project Management or Change Management
  • Demonstrated previous success with definition, implementation and ongoing management of processes and best practice implementation
  • Knowledgeable in Change Management, Construction Project Management, and Process Management
  • 5+ years leadership experience and process management experience
  • Very strong communication and negotiation skills to ensure desired outcomes
  • Proven ability to communicate professionally in a corporate environment, work in cross-functional collaborative teams and implement organizational change management
  • Ability to build strong and trusted relationships with a wide variety of Executive Level Business partners
  • Excellent computer (Microsoft Suite) and analytical skills
  • This role will likely have several direct reports, and will influence dozens or hundreds of personnel working in the subject area on the account and will be the voice of authority for the operational subject matter and strategy – to the account, the client, the Firm, and the industry
  • The role will be responsible to advise and consul the account and client leadership
  • The role will report to the Global Director of Projects on the account

Operations Lead Resume Examples & Samples

  • Assist in maintaining the security of the warehouse
  • Abide by all security policies and procedures
  • Abide by all company policies

Operations Lead, nd Shift Resume Examples & Samples

  • Monitor work habits and coach associates to achieve productivity standards and policy adherence
  • Maintain a clean, neat, and orderly work area
  • Responsibility for Warehouse Management System
  • Conduct operations in a manner which promotes safety and in accordance with federal, state, and local laws

HCM Operations Lead Resume Examples & Samples

  • Serve as the Core HR workstream lead for the HR Transformation project
  • Transactional operations including employee data management and HR core transaction processing
  • Manage HR data including data structure and organizational hierarchy
  • Interact closely with HRIS on configuration and reporting
  • Interact closely with technical team on FactSet internal systems and 3rd party vendor integrations as well as data issues that arise
  • Manage HR Service Delivery team
  • Define system and process requirements needed to improve the core HR functions
  • Educate others on the processes within core HR functions
  • A commitment to clarity and common understanding
  • An aversion to dogma and rigid thinking
  • A desire to keep it simple, make it global

Operations Lead Resume Examples & Samples

  • Demonstrated analytical problem solving skills
  • Assertive, creative, energetic and positive thinking
  • Excellent multi-tasking, time management, and organizational skills
  • High level of integrity, sincerity, and humility

ATS Operations Lead Resume Examples & Samples

  • Working knowledge of ATS and backfeed procedures
  • Knowledge of the ATS department metrics
  • Written and designed working SOP for different procedures
  • Able to communicate through email and participate in meetings
  • Electrical or mechanical Journeyman License
  • CFC license

Open Banking Business Operations Lead Resume Examples & Samples

  • Support developers who use our developer portal and APIs, answering questions, support tickets as well as troubleshooting users and helping to resolve issues
  • Work with Production Management to monitor Level 1 and Level 2 support processes
  • Implement and support maintenance of servicing channels tools including email, chat, forum, phone, third party sites (Github, Stack)
  • Log cases/bugs with accurate information to provide a full record of each issue and resolution
  • Communicate daily with operations manager to report support issues, bugs, and important user concerns
  • Assist partners with API technical issues, onboarding, training and related questions initially via email but in the future via chat and by phone to ensure the successful onboarding to the Developer Portal and ongoing usage of our APIs
  • Create feedback for other teams about support processes and responses to ensure quality of partner support
  • 3+ years of operations experience, preferably with experience on customer service using various Digital channels (chat, forums etc.)
  • Deep understanding of the software development lifecycle and emerging technologies
  • Experience working in a fast-paced, collaborative, agile environments

Operations Lead-las Vegas Resume Examples & Samples

  • Manage, schedule, and train a team of Lyft Community Associates to complete driver on-boarding and in person support
  • Be a liaison to Lyft’s Las Vegas driver community
  • Lead operations and compliance-related activities for Lyft drivers
  • Provide on-boarding support to Las Vegans who wish to drive with Lyft
  • Provide ongoing support to drivers on the Lyft platform
  • Diplomatically managing multiple commitments to drivers, staff, and operations
  • Manage inventory and supply for the Lyft Hub to maintain ongoing operations
  • At least 2+ years of experience supervising or managing a team of at least six people
  • Experience and ability to work and thrive in a fast-paced, sometimes chaotic environment
  • Management experience in customer service, hospitality, or retail
  • Familiarity with Microsoft Office and Google docs, especially spreadsheets
  • Ability to work with cross-functional teams
  • Excellent communication, verbal, and writing skills

Operations Lead-picking Resume Examples & Samples

  • Complete all necessary records and reports in a timely and accurate fashion
  • Allocate labor as needed throughout the departments
  • Assume responsibility of departmental goals and participate in achieving these goals on a daily basis
  • Ensure that the warehouse is consistently clean and free of debris

Operations Lead Resume Examples & Samples

  • Familiarity with industry standards and compliance activity related to the installation & maintenance of underground gas facilities
  • Skilled knowledge of construction practices and procedures
  • Excellent mechanical aptitude. Ability to effectively communicate with fellow employees, customers, and the general public
  • Problem solving ability in emergency situations

Operations Lead Resume Examples & Samples

  • Responsible for assisting Operations Supervisor in all aspects of the morning operation
  • Assist in processing domestic exports
  • Assist in processing international exports
  • Coordinate with import department the clearance and forwarding of international imports
  • Maintain logs and forms as required by TSA
  • Assist in training and development of operations staff
  • Stay up to date and in compliance on all required in-house and external training
  • Help maintain sufficient inventory of packaging and supplies
  • Replenishment of temperature controlled shipments as required
  • Responsible for daily filing, faxing, answering phones and emails
  • Will train the right candidate on above requirements
  • Must be detail oriented

Global Channel & Alliances Operations Lead Resume Examples & Samples

  • Business Partnership with key functions and SVP of Global Channel & Alliances to develop and grow Hortonworks partner business
  • Develop business tools and insights to drive business development programs to take advantage of market opportunities
  • Work cross-functionally and across business unit to drive new channel business processes and improve our partners' experience in doing business
  • Partner with Finance & Sales Management to establish & develop Business KPIs & Reporting to drive business insights
  • Automate business processes and reporting through leveraging operational best practice and tooling
  • Be the subject matter expert and advise other cross-functional groups regarding the channel business, programs and processes
  • Represent the Hortonworks Channel Eco System in development of company operational projects and activities
  • Define and execute Partner promotions and incentive programs
  • Lead a team of Analysts focused on the Order to Cash process respective to Channel sales
  • Strong leadership and collaboration skills
  • Ability to manage a team locally and remotely
  • Business Development Modelling
  • Hands on experience with Salesforce.com, specifically reporting automation

Operations Lead-roseville, Mn-roseville Resume Examples & Samples

  • Sells REI products and services
  • Sells REI memberships
  • Helps to maintain visual standards and cleanliness within department
  • Stocks product from truck/warehouse to sales floor
  • Communicates and cooperates with other staff and management team

Operations Lead Energy & A&H Resume Examples & Samples

  • Provision of high quality and effective operational ‘Business as Usual’ services
  • Continuous review of business operations to ensure the efficiency of the team’s insurance business and affecting required change in line with the Operating Model
  • The role holder provides leadership for all operational staff within the team with a limited number of direct reports
  • Managing and expanding an end-to-end operations function, including all administrative/support activities from Submission through to Cash Collection
  • Specifically, the responsibilities include Underwriting Assistants and Policy Administration staff members
  • Be a trusted business partner to the Regional Product Leaders of the Underwriting Divisions supported
  • Own and resolve line of business specific operations requirements and issues, while ensuring consistency across the UK & Ireland Middle Office and Insurance Platform Office
  • She/He will be responsible for communicating the vision for the operation and tailoring that to business line specific requirements
  • Align organizational set-up and staffing level of operations with Underwriting growth plans, balancing a close alignment with internal/external clients while striving for operational efficiencies / economies of scale
  • Promote and leverage best practice both globally and within the UK & Ireland in operational excellence: continuously identify and implement improvement opportunities to increase service levels and/or operational efficiencies
  • Achieve agreed metric targets – servicing, quality, efficiency etc
  • Contribute to the identification of opportunities to free up Underwriting capacity by transferring non-core Underwriting tasks to Global Operations, by leveraging Shared Service Centres in India and Poland
  • Recruit, manage and train team members to ensure the successful fulfillment of the Operations function, closely partnering with the business
  • Build-out operational capabilities to support business growth and ensure greater efficiency across the organization, based on standardized business processes that promote consistency and transparency, yet are flexible to allow for the unique needs of diverse lines of business
  • Establish and maintain strong relationships with the internal as well as external clients
  • Responsible for yearly budget and in-year cost control, both for compensation and non-compensation costs
  • Own yearly salary cycle including promotions, merit, bonus, etc. Drive consistency and competitiveness of compensation, benefits, grading as well as promotions in line with XL Catlin policies
  • Actively develop and foster a strong operations community both within UK & Ireland and Insurance Platform Office
  • Identify key issues and roadblocks to efficient working practices; design and implement procedural reform
  • To own the risk and control profile and assessment for risks relating to Operations, ensuring that risk registers are updated as appropriate for these risks
  • Maintain awareness of ongoing and future market-wide initiatives that could have an impact on Operations

Portfolio & Operations Lead Resume Examples & Samples

  • Proactive identification of challenges and development of contingency plans as appropriate
  • Generate monthly reports attesting to progress of activities to relevant stakeholders at various levels of granularity
  • Manage and drive monthly PPM-ABD portfolio review and journal clubs with the PPM-ABD management and other relevant functions
  • Major Duties and responsibilities

Business Operations Lead-france Resume Examples & Samples

  • Fluent English and French
  • Team player who is also self-motivated and able to work independently
  • Interest in Customer Operations with a willingness to learn
  • Experience of running CPFR calls with Customers – an advantage
  • Computer literate / Excel essential (Intermediate – Advanced)
  • Customer focused with good communication skills
  • Ability to effectively interact with various levels of management
  • Previous office-based work experience preferred

Operations Lead-cincinnati / Eastgate Resume Examples & Samples

  • Provide leadership by organizing department workflow, providing information and maintaining communication and by fostering teamwork
  • Place signage for sales promotions, help set merchandise and verify that merchandise is ready for promotions
  • Provide assistance to the Assistant Store Managers for merchandise tasks and projects as needed
  • Follow up with the Management Team on register audit points to reinforce correct register procedures
  • Teach Associates how to correctly sensor merchandise and monitoring that merchandise sensors are used and placed correctly
  • Provide customer service at the front of the store as needed
  • High school graduate or equivalent (GED)
  • Prior experience leading and directing a work team
  • Enjoys teamwork and encourages cooperation while working with others
  • Demonstrated ability to effectively communicate both verbally and in writing
  • Attention to detail with a high degree of accuracy
  • Ability to identify colors

Partner Centre Operations Lead, SEA Resume Examples & Samples

  • We take innovations mainstream by nurturing and scaling NEW strategic SAP innovations to maturity within the partner ecosystem with focus on monetization
  • Our core responsibility lies in the partner solution offering, but we also support the overall partner adoption lifecycle
  • Contribute to the definition and evolution of the local innovation and packaged solutions portfolio and roll-in of requirements from the local field organization as well as key partners
  • Act as prime contact from and into the field organization in the market unit and local ecosystem and channel for all key programs within the Partner Solution Center. Execute on these and measure the impact
  • Drive the business planning process and monitor the sales execution against agreed targets
  • Define and support an integrated end-to-end execution including various forms of demand generation, campaigns, analyst relations, and reference creation
  • Plan, coordinate and conduct enablement trainings for key partners and SAP field employees to ease and accelerate the positioning, sales and deployment of the entire solution portfolio
  • Define, build, and rollout integrated demo scenarios
  • Provide professional/technical guidance to SAP partner business managers (S/4HANA OP and Cloud, ByD, analytics & Insight, Cloud LoBs, Database and Data Management) and help them to integrate these solutions into their own offerings
  • Provide regular support and coaching to key partners
  • Interact with regional and global stakeholders from various Lines-of-Business (e.g. Sales, Sales Operations, Service, Consulting). Exchange and leverage best business practices with/from regional and global stakeholders
  • Ensure Partner delivery quality and deployment of latest innovations
  • Certify project transparency and reference pipeline
  • Expert knowledge of SAP ERP (Finance and/or Logistic and/or Production)
  • Good knowledge of business process over industry segments like CP, DM, Retail etc
  • Able to deliver clear, convincing and well-organized presentations. Project credibility even in highly visible and/or adversarial situations
  • Ability to understand market / customer requirements in the Enterprise Management area and knowing SAP’s product portfolio and solutions
  • Knows how businesses work; knowledgeable about current and possible future policies, practices, trends and information affecting the business; knows the competition; is aware of how strategic and tactics work in the marketplace
  • Able to plan, organize and manage resources to bring about the successful completion of specific project goals and objectives
  • Knowledgeable about how organizations work; knows how to get things done through formal and informal channels; understands the origin and reasoning behind key policies, practices and procedures; understands cultures of organizations
  • Demonstrated success in working in a matrix environment
  • Bachelor’s degree in Business Administration, Engineering or Computer Science required from an accredited university
  • MBA or advanced degree in related discipline preferred
  • Fluency in English a must. Chinese, Thai, Bahasa a plus
  • 3+ years of experience in SAP projects as a consultant and/or team leader
  • Excellent knowledge about the enterprise applications market
  • Proven track record in target achievement
  • Prior experience successfully positioning packaged solutions for volume adoption preferred
  • Cloud solutions implementation experience is a plus

Operations Lead to ISD Datacloud Resume Examples & Samples

  • Investigating and resolving applications issues escalated by production support team
  • Automation and optimization of build systems, troubleshooting of broken builds
  • Work with developers to create automated deployment process
  • Environment accessibility management
  • Management of the Configuration Baseline
  • Linux administration
  • Bash/Python scripting
  • On-boarding of new systems/applications
  • Jenkins
  • Nexus
  • Maven
  • Java application support
  • Bash and python scripting
  • Jira
  • UDeploy would be plus

Cluster Operations Lead Resume Examples & Samples

  • 35% - Working with Regional/Cluster Supply Chain to ensure reliable Demand Forecast for Cluster in support of S&OP process
  • 35% - Working with Regional/Cluster Supply Chain to ensure uninterrupted supply of product to Cluster
  • 15% - Manage launch of new products within Cluster
  • Assemble/lead cross functional teams/sub-teams to resolve systemic and systematic network issues across various areas of technical and life cycle complexity that ultimately support product in the market where poor decisions impact brand availability and Shire sales
  • Essential: A Bachelor’s degree in Business, Supply Chain or equivalent
  • 5 - 10 years of progressive experience in various supply chain management roles within the Pharmaceutical or Healthcare industries
  • Desired: Knowledge of ERP systems including packages relating to supply chain mgmt
  • Ability to think “outside the box” and be well versed in the global distribution
  • Effective written and oral communication skills are required to facilitate information flow across internal / external supply chain partners and senior leadership
  • Knowledge of different aspects of regulatory compliance that impact a pharmaceutical supply chain. This can include but is not limited to GxP considerations and controlled substance regulations
  • Must be able to demonstrate leadership ability in driving change within an organization. This could include systems, processes or tools to drive success
  • Able to recognize the importance of meeting business needs and balance cost, quality and customer service
  • Living our leadership behaviors is a basic expectation for all Shire employees. Shire expects all employees to embody the following

Business Operations Lead-nike Technology Resume Examples & Samples

  • Bachelor’s Degree and a minimum of 3 years directly relevant work experience
  • Innovative, strong leadership and stakeholder management experience required
  • Experience in creating and implementing process improvement
  • Critical thinking and strategic problem solving skills

ATS Operations Lead Resume Examples & Samples

  • Use the DCCM to maintain updates on ATS deployment dates, serial numbers, and circuitry information
  • Coordinate shipping of ATSs to various sites
  • Handle RMA’s for failed ATSs
  • Follow through on trouble tickets for newly deployed racks to insure integrity of information put in the DCCM
  • Support the Facility Managers and EOTs in reading history/events off the ATSs
  • Insure crash cart stock is constantly maintained to insure availability of ATSs for emergency replacement
  • Receive and track inventory of ATSs
  • Experience in working around critical electrical components, ie: cords, wiring, data racks
  • Ability to accruately enter numbered data into spreadsheets
  • Able to work long periods of time without sitting
  • Knowledge of general safety rules when working on a construction site
  • Able to work around computer equipment without disturbing components or wiring
  • Some warehousing capabilities
  • Some knowledge of simple inventory systems or procedures (can count and accurately report)
  • Able to work independently
  • Able to identify priorities and manage tasks efficiently
  • Ability to create spreadsheets

Critical Environments Operations Lead Resume Examples & Samples

  • Work in conjunction with Account Management Leads and large client account managers to monitor client requirements and manage the deployment of resources within the Global Occupier Services Portfolio Services client dedicated / portfolio teams
  • Oversee the development, documentation, maintenance, updating and dissemination of Portfolio Services best practices for Critical Solutions (CS) service delivery
  • Partner with Executive, Regional, Account, and Solutions Development Leaders to identify opportunities to provide value added solutions for Occupier clients. Demonstrates a Client-Driven approach by marshaling the appropriate resources across all core capabilities and corporate functions to ensure superior service to clients
  • Provide leadership to the account based resources and drive global framework and consistency across multiple geographies
  • Proactively monitor profitability, KPIs and metrics for account assignments and ensure appropriate utilization of resources and talent
  • Responsible for achieving CS operational business goals and objectives
  • Identify opportunities for delivery, service quality, benchmarking, innovation and process improvement in the Americas CS platform on an on-going basis
  • Ensure overall framework for standardization of service delivery and service solutions across accounts and regions actively involving the use of SME’s to bring best practices to our clients
  • Provides leadership to ensure continued operational controls, reporting procedures, and systems to effectively ensure execution (including account transition and transformations) and operating efficiency for current and future growth
  • Lead employees to encourage maximum performance and dedication. Motivate and lead a high performance CS account teams; attract, recruit and retain personnel; provide mentoring and monitor career development program and training
  • Provide input and guidance regarding contract terms including SLA’s and KPI’s
  • Ensuring a high level of client satisfaction, establishing and managing initiatives and well as ensuring consistency in processes, reporting and operational CS delivery
  • Identify opportunities for expansion of services with our existing or future clients to provide them a fully-integrated package of services in response to their specific CS needs
  • Change & Improvement Management Skills
  • Coaching & Mentoring Skills
  • Customer Relationship Handling Skill
  • Project & Program Management Skills
  • Ability to multi-task and manage several projects concurrently

Site Operations Lead Resume Examples & Samples

  • Management of in-house catering to include curation of seasonal menus,
  • External vendor coordination for lodging, off-site dining, transportation and other supporting visitor services,
  • Coordination of facility configuration and set up,
  • Administration and coordination of facility calendar, bookings and commitments,
  • Oversight of customer and sponsor surveys,
  • Five years of experience in a customer facing operations role preferably in a hospitality or events capacity
  • Extraordinary project management, communications and organizational skills
  • Proven effectiveness in engaging with senior executives
  • Great at building relationships with all levels of an organization
  • Embraces fast pace, constant change with grace under pressure
  • Understanding of multi-cultural customs
  • Energized by a team effort and environment
  • Contributes creativity and enjoyment to everything they participate in

R&D Operations Lead Resume Examples & Samples

  • Collaborate with engineering to manage key strategic tooling suppliers to ensure execution of plans, explore cost reduction opportunities
  • Identify capable machine shops and other key suppliers to meet cost, quality, and schedule needs to support R&D engineers
  • Establish prototype production capabilities for low volume R&D and ramp production
  • Plan, procure, install, and manage machine shop and metrology lab
  • Support metals team to identify and procure key equipment
  • Offload R&D engineers in identifying commercial components, documenting specifications, identifying solutions, work with procurement to source
  • Act as a resource to the engineering team to recommend manufacturing techniques, identify new and alternate manufacturing methods, and suggest partners
  • Collaborate with engineers to provide design improvement suggestions based on knowledge of machining and materials
  • 5+ years’ machine and model shop experience
  • 2+ years’ experience with manufacturing tools, jigs, fixtures, automated and manual production equipment
  • Record of working independently
  • 5+ years’ experience leading individual contributors
  • Ability to operate machine shop type machines
  • Ability to effectively present information and respond to questions from groups of managers, client’s, customers and the general public
  • Ability to partner with all cross functions and tenacity to confront all relevant performance issues
  • Strong communication, interpersonal and leadership abilities

Mobile Operations Lead Resume Examples & Samples

  • Single point of contact for all Mobile management of various mobiles/tablet devices including Android Phone, IOS and other mobile platforms
  • Mobile applications deployments and management (OS updates, security) control within the mobile management platform globally
  • Security management of Mobiles including certificates management of IOS/Android deployment for in house applications like salesforce/ivy/o365
  • Driving mobile first policy for Diageo adoptions
  • Partner with Service Providers to integrate service improvements into Diageo’s ongoing Operations
  • Act as Service Introductory Managers and Service Introductory Leads on technology projects
  • Conduct in-depth operations reviews for all mobile services production capabilities
  • Execute all Service Delivery and Service Support processes for all global cloud services production capabilities
  • Provide 2nd Level support for all cloud services escalations
  • Review third party vendors and contracts to ensure appropriate operation principles are in place
  • Participate in internal and external audit on cloud services operations

Operations Lead Resume Examples & Samples

  • Be the primary interface for the client re the end-to-end program health and delivery (individual contributor role)
  • Work with Cognizant’s regional leads to develop and deliver global program scorecards for the client
  • Work with client to identify upcoming changes, new program launches, new market launches, operational planning for ongoing operations
  • Own and manage end-to-end workflow for the given product, identify synergies, operational improvements to increase effectiveness and efficiency of operations across all in-scope geographies
  • Maintain quality and productivity expectations on core assignments
  • 3-4 years of experience in independently leading client engagements for running operations and transforming businesses
  • Understanding of digital technologies related to Maps, Digital Advertising
  • Education from premier institutes, preferred
  • Experience of working in global teams; matrix organization structures
  • Ability to work in a dynamic business environment, constantly in flux
  • Distil unstructured processes to build operationally resilient models - a balance between growth - risk
  • Global Project management experience- working with multicultural teams, technical background in the project infrastructure is preferred
  • Quick learner, with strong troubleshooting and analytical skills
  • Attention to detail together with creative problem-solving skills
  • Team player with exceptional interpersonal and solution-oriented attitude

Grabbike Operations Lead Resume Examples & Samples

  • Lead end-to-end operations of GrabBike with external parties such as corporate clients, delivery partners, brands, etc. and special cross-functional projects that require customized operations
  • Gather operational requirement from external parties and other departments to set targets, design pricing structure, operations SOPand SLA
  • Monitor ongoing operational performance with external parties, identify issues and develop solutions to optimize the performance
  • Work closely with other operations team members to ensure we meet minimum service standard and develop great working relationship with our partners/clients
  • Work closely with GrabBike Operations Manager in developing strategy of GrabBike with external parties and providing strategic inputs regarding direction, pricing and investments needed
  • Manage and supervise the team of GrabBike Operations Associate and Admin staff to ensure smooth daily operations and solve problems
  • Liaise with regional team, product and external vendors to improve GrabBike platform to meet customers' needs
  • Collaborate cross-functionally to ensure all activities are in line with strategic direction and stay within budget
  • Minimum Bachelor degree or higher. Preferably business or quantitative major. Possess 3-5 years of working experience
  • Strong project management and hands-on operations skills
  • Independent and can work under pressure
  • Strong leadership and interpersonal skills
  • Strong English proficiency
  • Love crunching data and have strong problem-solving skills

Ediscovery Operations Lead Resume Examples & Samples

  • Perform forensic, as well as targeted, collections from a variety of electronic media, including computers, mobile devices, cloud based repositories and other various company data sources
  • Process and triage collected company data and maintain internal data repositories
  • Interface with outside counsel firms and external service providers to streamline data collection/filtering/processing/hosting and maintain master repository of case related productions
  • Maintain appropriate chain of custody and other documentation throughout the lifecycle of matters in accordance with accepted protocols
  • Train case teams on tools and technology to better support the life of the matter
  • Provide technical guidance to Discovery stakeholders and day-to-day management of discovery vendors
  • Provide key updates to the legal document review team and litigation stakeholders
  • Monitor and research emerging eDiscovery technology tools and processes in accordance with best practices
  • Must manage confidential information with professionalism and unquestionable integrity
  • BA/BS in Computer Science, Math, Business, or other technical field
  • 3+ years of experience in an eDiscovery/forensics role within corporate, law firm or consulting environment
  • Experience with eDiscovery collection, processing and review technology and protocols
  • Experience with forensic collection, triage and analysis tools and protocols
  • Experience working cross-functionally and experience communicating technical content to general audiences
  • Experience with current eDiscovery statutes, guidelines and case law

Digital Business Operations Lead Resume Examples & Samples

  • Budget Management and Forecasting
  • Modeling and advanced technical skills
  • Project valuations and management
  • System implementation
  • Transformation and management
  • Proficient in excel decision management tools and pivot tables, cognos, essbase,
  • Business management skills optional
  • Financial planning and analysis skills

Development Operations Lead Resume Examples & Samples

  • Experienced with source code management software (TFS, SVN, GIT)
  • Able to manage builds for multiple concurrent and overlapping releases
  • Experienced with and comfortable handling - branching and merging of source code within a source code management system (TFS, SVN, GIT)
  • Experienced with IIS configuration and management
  • Know how to setup and maintain continuous integration and automatic deployment to designated environments
  • Knowledge and experience in setting up and implementing workflow management
  • Bachelor’s Degree in Computer Science or equivalent work experience
  • Ideal to have 3+ years’ experience at windows and IIS administration
  • 3+ years’ experience with a source code management system (TFS, SVN or GIT)
  • 3+ years’ experience with .NET frameworks
  • 3+ years’ experience with a change management tool/bug tracking tool (Rally, TFS) is a plus
  • 3+ years’ experience with continuous integration (CI) tools. Hand-on experience with automation and deployment tools – Git, Octopus Deploy, or relevant tools
  • Strong power shell experience to help automate environment builds
  • Experience managing release and deployment activities for multiple products
  • Hand on experience with automated deployment processes to support continuous integration and continuous delivery
  • Able to maintain and build out the organization infrastructure and servers for various environments. Infrastructure as code
  • Evolve infrastructure, server, deployment strategies and testing to support 100% up-time and quick turnaround of deployments for the engineering organization
  • Experience with Continuously improve our infrastructure to be easy to deploy, scalable, secure and fault-tolerant
  • Know how to monitor environment and application health to ensure Production Up-time and smooth deployments
  • Oral/Written Communication Skills – Conveying and receiving information and ideas efficiently and effectively through a variety of organizational mediums
  • Planning & Organizing – Identifies scope of work to be completed, prioritizes work by level of importance, remains focused in the face of distractions or dependencies
  • Quality of Work – Amount of work produced together with the necessity of close supervision
  • Dependability for Getting Work Done – Takes accountability for tasks, ability to achieve goals, delivers on time, performs independently and accurately
  • Industry Knowledge – Understands the direct selling and network marketing industries and can apply it directly to job responsibilities
  • Quality of Work – Ability to maintain quality and precision, attention to detail, ability to produce without mistakes
  • Acceptance of Responsibility – Assuming responsibility for successfully completing assignments, self-imposing excellence standards
  • Job Knowledge – Having achieved a satisfactory level of professional or technical knowledge and/or skill in job related areas
  • Ability to Direct and Develop Employees – Managing people, process, and/or projects by providing guidance and direction to others that not only accomplishes results but earns/gains respect
  • Control of Operations & Cost – Working within the organization’s budgetary guidelines while minimizing expenses and maximizing efficiency
  • Attendance – Arrives to work on time and every day does not miss work without prior and appropriate notification
  • Initiative – Seeks new/additional responsibilities, projects, tasks, acts independently, goes beyond limits of tasks with little or no supervision, demonstrates creative thinking skills
  • Versatility – Easily adapts to changes in the work environment, readily deals with unexpected delays, events or changes, manages multiple tasks and competing priorities
  • Judgment & Decisions – Reasoning effectively and coming to logical conclusions

Building Operations Lead Resume Examples & Samples

  • Identifies and segregates non-conforming and dangerous goods cargo
  • Computer skills
  • Professional Appearance
  • Previous Unload/Primary/Smalls knowledge preferred

Operations Lead-grinnell, Iowa Resume Examples & Samples

  • Pilot Plant Operation
  • College degree with good math skills
  • Minimum 2-3+ years experience in a seed manufacturing plant/environment
  • Mechanical abilities (able to operate and troubleshoot equipment)
  • Good organization skills and ability to work on multiple projects at the same time
  • Familiarity with Windows Operating Systems/Basic computer skills
  • Intimately familiarity with plant procedures and policies
  • Willing to travel to other plant locations to seek/identify process improvement opportunities
  • Ability to lift and carry up to 50lbs
  • Certified to drive fork lift (preferred)

Operations Lead Resume Examples & Samples

  • Ensure that site staff is trained in all ESH procedures, regulatory and compliance protocols, and business conduct protocols
  • Acquire and maintain facilities and equipment for effective and efficient functioning of all programs
  • Process hybrid seed for Monsanto Testing and packet and set up Pre-Commercial experiments as required
  • Help manage station budget
  • Bachelor’s Degree in Plant Breeding, Agronomy or related field of study
  • 10+ years of significant people and project management in an agricultural related position
  • Broad knowledge of crop production and farming practices
  • Experience with farm equipment operation
  • Team leadership and supervisory experience
  • Ability to lift 40 lbs
  • Ability to pass a DOT physical and drug test
  • Master’s Degree in Agronomy or related field of study
  • Working knowledge of statistics and experimental design
  • Class A CDL OR the ability to obtain a Class A CDL
  • Commercial Applicator’s License OR the ability to obtain a Commercial Applicator’s License

Business Operations Lead Resume Examples & Samples

  • Provides leadership and direction of business operations for a complex IDIQ contract with multiple awarded TOs. Assures the accomplishment of contract deliverables through the efficient and effective utilization of operations and program resources
  • Ensures Operations performance against the baseline program plan by managing the performance of all PMO functions including subcontracts, action item tracking, risk management, financial analysis and contracts. Identifies and resolves performance problems
  • Coordinates preparation of Estimate to Complete/Latest Revised Estimates for all PMO functions by requesting input from appropriate operations sources, reviewing data for completeness and accuracy of approach and negotiating changes. Ensures operations input is completed and submitted on schedule and within budget
  • Interfaces with the appropriate organization within operations to ensure any changes which will impact assigned tasks have been appropriately communicate and addressed
  • Plans all operations functions in a manner consistent with the Statement of Work negotiated with the customer and applicable Management Directives & Practices
  • Supports operations position during audits, fact finding and negotiation by being an active participant with the Program Manager in all phases of the program in order to assure arbitrary concessions are not made
  • Promotes a strong sense of teamwork among personnel supporting various phases of the program efforts
  • Strong program management experience leading teams > 10 FTEs and/or $5M annual revenue
  • Experience letting and monitoring staff augmentation subcontracts
  • Able to work in a busy, chaotic environment with conflicting priorities
  • Experience leading programs implementing earned value cost accounting
  • Experience with subcontract management teams and performance tracking
  • Ability to identify and implement the appropriate processes to mature the organization and reduce chaos
  • Understanding of risk management processes and their implementation

Enogen Grain Operations Lead Resume Examples & Samples

  • Engages with ethanol plants and commercial feed manufacturers EFC users to develop and agree on production plans and Enogen Grower Agreements for following year
  • Monitors and communicates with ethanol plants, commercial EFC feed manufacture users and Enogen team on Enogen grain production risks-overages and underages
  • Collaborates with Enogen account leads, ethanol plant and commercial enogen feed lots users to trouble shoot storage, stewardship, logistics of Enogen Fuel and Feed
  • Support ethanol plant grain departments with Enogen grain issues concerning growers, storage, logistics, grain quality, marketing, etc
  • Supports Enogen stewardship activities when needed - including testing of Enogen grain, sampling, signs, investigations, etc
  • Monitors and manages Enogen enzyme testing needs for all receivers of Enogen grain using Enzyme testing machines-identifies needs and collaborates with lab and infrastructure team on Enzyme testing issues(logistics, setup, reporting, trouble shooting)
  • Part of recruitment team on Enogen Grain for ethanol plants and commercial feed manufacturers
  • Attends recruitment meetings with commercial grain companies and ethanol plants in support of enogen grain opportunity
  • Responsible for locating and signing non-ethanol plant locations for movement of Enogen grain to non-contracting locations-collaborates with Stewadship
  • Collaborate with customer service and Stewardship for Enogen in-season production estimates and harvest production stewardship forms
  • Gain complete understanding of Grow More 360 and can lead Grow More 360 trainings for field personnel and stakeholders
  • Ability to lead Stewardship training sessions for all stakeholders
  • Providing analysis, participating and presenting on teams to assess opportunities and risks associated with Enogen grain flows
  • This role has no direct reports, but will provide leadership for Enogen grain activities to internal and external stakeholders
  • Manage Enogen grain inventory and movement along with Engoen usage at Ethanol Plants, Enogen for feed and other non-contracting destinations
  • Responsible for the approval of Enogen Production plans and Production Agreements to meet Enogen seed selling timelines
  • Ensure all approved Enogen Production Plans and Production Agreements are ready for contracting in Grow More 360
  • Effectively facilitate / support grower and pitch meetings with Enogen Account Leads and Sales Representatives
  • Responsible for leading trainings for field personnel and stakeholders at various times throughout the year
  • BS degree or higher
  • Basic knowledge of grain marketing, grain logistics, grain contracts
  • Identity Grain Preservation
  • High level agronomic understanding with interest/willingness to learn more
  • 5 – 7 years of professional experience minimum
  • Grain contracting
  • Logistics planning and implementation
  • Stewardship of Identity Preserved contracts
  • Agricultural sales
  • Ability to multitask to meet objectives
  • Able to work in multi-cultural and multi-regional environment
  • Presentation skills – verbal and visual
  • Ability to manage ambiguity in time sensitive situations
  • Ability to bring multiple stakeholders to a mutual agreement (broker deals)
  • Lead in ambiguous situations
  • Manage time sensitve grain shipments
  • Drive consensus among internal and external stakeholders for solutions to Enogen grain issues

Operations Lead Resume Examples & Samples

  • Ensure all employees are always working in a safe environment
  • Assist their supervisor with employees daily assigned tasks
  • Ensure that the employees have adequate resources
  • Assist employees with troubleshooting problems
  • Fully capable of performing First Aid
  • Knowing what the job priorities are for their area of responsibility
  • Take on full authority with subordinates during the absence of supervisors
  • Ensure that their area of responsibility adheres to our 6S program
  • Ensure that the quality instruments in their areas are in calibration
  • Lead the team by example through attendance, productivity, behavior and respect
  • Available to work weekends in a supervision role
  • Initiating Disciplinary actions when needed
  • Acting as an extension for supervision and management
  • Dismiss personnel for the workday for either lack of work or being unproductive(during the absence of supervisor)
  • Hold employees accountable for not meeting their production standards
  • High School Diploma from an accredited institution
  • 5 years of manufacturing experience
  • 5 years of experience in a supervisory and/or leadership role
  • Experience with AS400 and Oracle preferred
  • 5 years manufacturing experience required, preferably in titanium manufacturing
  • Excellent team building skills
  • Ability to translate corporate and plant business objectives into meaningful and achievable business goals for the department
  • Operational knowledge regarding process, equipment capability, practices, systems
  • Demonstrates good computer skills, including a good working knowledge of Microsoft office applications (Word, Excel, Power Point)
  • Good interpersonal skills and ability to work effectively with individuals and teams at all levels of the organization
  • Self-motivated team player with a positive attitude
  • Ability to get along with others, be punctual, and complete tasks on-time
  • Able to work flexible hours as required

Operations Lead Resume Examples & Samples

  • Coordinate Longview projects
  • Active API-510, 570, 653 Certification
  • Previous NDE Experience including technical knowledge and practical skill of various NDE methods
  • Minimum of 5 years’ industry experience
  • Minimum of a 2 year college degree education
  • Excellent communication skills and computer skills including use of Microsoft Word and Excel
  • Experience with ICON, Ultrapipe, AWARE, and PCMS inspection data management software

Technical Operations Lead Resume Examples & Samples

  • Manage all operational aspects of IT Infrastructure services, both with the global data centre vendor and in-country
  • Manage the relationship with the GDC vendor for EMEA, maintaining regular contact and act as the primary interface for all escalations with the vendor staff at various levels (engineering, operations management, account and executive levels)
  • Implement and own standard ITSM processes for IT Infrastructure Operations in EMEA, covering both outsourced and in-country operations, including: Change Management, Incident Management, Performance and Capacity Management
  • Directly oversee regular governance activities for both outsourced and in-country operations and ensure appropriate documentation is produced relating to all DC activities
  • Be an effective technical expert to communicate and manage the GDC infrastructure and operations architecture to teams as needed
  • Take an active part in the senior EMEA BAI team, providing objective opinions, accepting ad-hoc tasks or projects, proposing value-add or cost saving initiatives, providing leadership behaviours,
  • Degree in Computer Science, Information Systems, Business Administration or related, or equivalent work experience
  • 15+ years data centre and IT technical/engineering experience
  • 10+ years management of DC environments
  • 5+ years implementation and management of ITSM processes and demonstrated use of ITIL process in an IT operations environment
  • 5 + years management of significant (multi-country or global) Data Centre Services vendor relationships
  • Preferred ExperienceExposure to infrastructure management across multiple countries
  • Managing staff whose primary language is not English
  • Knowledge of the various legal/operational IT infrastructure challenges across EMEA countries

Operations Lead-big Data Resume Examples & Samples

  • Establish and manages KPI for Enterprise Data Lake (EDL)
  • Support SLA for the applications running on EDL
  • Provides on-going communication to key stakeholders to ensure they are aware of significant changes to the operational process in a timely manner
  • Provides advice and guidance to business partners and project team as required regarding best practices
  • Delivers and owns operational processes that are aligned to established cost, timing, deliverable, governance and scope objectives
  • Builds a team that provide support services, repairing system disruptions while planning and executing various changes
  • Provides technical documentation that includes design and operational support documentation
  • Works collaboratively with Project Teams, Operations team and vendors to schedule implementation of changes to meet overall schedule of the project and mitigate risk of customer experience impacts due to changes
  • Proactively identifies and tracks risk and develops mitigation plans to manage risk
  • Adheres to enterprise project gating and governance controls to ensure that projects meet all the performance, quality and compliance standards and conforms to appropriate methodology as part of the transition from project teams to operations
  • Creates detailed operational reports and presents key highlights and related implications for business partners & leaders
  • Monitors operational process continuously and engages management as required
  • Develops innovative approaches to create solutions to resolve problems and significant issues within the Big Data COE mandate
  • Champions governance and processes
  • A minimum of 1 year of experience in building Big Data solutions using Hadoop technology
  • A minimum of 2-5 year of experience in managing operations and support for Data warehouse
  • Building process and frameworks for COE for user on-boarding, data on-boarding, service catalog, data catalog, change management etc
  • Experience in providing user support and communication
  • Experience using Hive and SQL
  • Experience ingesting external data to Hadoop environments
  • Experience working with very large data sets, including knowledge of how to build programs that leverage the parallel capabilities of Hadoop
  • Experience with HDFS, YARN, SAS, Ambari. Inquisitive on Big Data
  • Bachelor's degree in Engineering or equivalent experience
  • Demonstrate leadership quality, strong communication, organizational skills, a positive attitude, and the proven ability to negotiate and influence others to obtain desired results
  • LI-AD1

Development Operations Lead Resume Examples & Samples

  • Have experience with software development, operations and infrastructure and the ability to leverage those skills to lead code promotion, code deployment, and environment configuration management
  • Have extensive experience with deployment operations and related utilities
  • Have a passion for ensuring smooth operations
  • Communicate effectively with staff at all levels, from mentoring other technology staff to delivering presentations to VRS executive management

Cluster Operations Lead Resume Examples & Samples

  • Working with Regional Supply Chain to ensure reliable Demand Forecast for Cluster in support of S&OP process
  • Working with Regional Supply Chain to ensure uninterrupted supply of product to Cluster
  • Manage launch of new products within Cluster
  • A Bachelor’s degree in Business, Supply Chain or equivalent
  • 5 years of progressive experience in various supply chain management roles within the Pharmaceutical or Healthcare industries
  • Knowledge of ERP systems including packages relating to supply chain mgmt

Operations Lead Resume Examples & Samples

  • 3 years of experience in a supervisory and/or leadership role
  • Able to work 2nd shift
  • Bilingual Engilsh/Spanish
  • 3 years manufacturing experience required, preferably in titanium manufacturing
  • Good interpersonal skills and ability to work effectively with individuals and teams

Digital Business Operations Lead Resume Examples & Samples

  • Business operations and execution
  • Data and analytics
  • Experience in leading a team
  • Coordinating with multiple teams to establish process and implementation
  • Digital sales
  • Digital sales management

Operations Lead Resume Examples & Samples

  • Conduct flight line operations
  • Conduct flight test operations
  • Conduct hazardous operations
  • Manage, maintain, and operate GSE
  • Manage and execute off-site activities with diverse, multidisciplinary team from multiple organizations
  • Develop and maintain documentation that interfaces and operates GSE to support an unmanned system
  • Develop, maintain, and execute procedures and contingency plans for hazardous aerospace operations
  • Develop concepts of operations
  • Acquire/develop assets and specialized ground equipment required to support an unmanned system and its support personnel
  • Interface and coordinate with military base leadership and range safety
  • Flight test, flight operations, or system test experience
  • Experience with aerospace operations or test procedures
  • Experience with EWR-127-1, system safety, or range safety operations
  • Communication and interpersonal management skills
  • Experience leading or conducting hazardous operations
  • Mechanical or electrical aptitude and comfortable with hands-on work
  • Experience with aerospace quality practices and documentation requirements
  • Experience with aerospace configuration management practices
  • Experience interpreting engineering drawings, specifications, and requirements
  • Comfortable using RF voice communication systems & protocols
  • Experience communicating/coordinating with aerospace machine and fabrication shops to develop prototype parts/components/assemblies that support equipment needs
  • Experience working with unions
  • Experience with critical lifts and/or critical moves
  • Familiarity with airfield operations
  • Experience with CWA and clean room protocols
  • Familiarity with RF communication systems and RF hazards

Development Operations Lead Resume Examples & Samples

  • The opportunity to serve as the DevOps leads for the Strategic Data Platform project
  • The opportunity to work with the business to understand the reporting / analytics requirements and help define solutions
  • The responsibility for reviewing requirements, preparing/contributing to design, participate in design and code reviews, provide deployment management and support for a big data lake project
  • The opportunity to gain the relevant subject matter expertise and act as point of contact in the region for DevOps support
  • A chance to take ownership of the team's deliverables, work closely with internal / external teams and ensure production of high quality deliverables in a timely manner
  • Solid experience in the DevOps IT domain utilizing standard DevOps toolsets
  • Solid understanding and experience with Oracle SQL and PLSQL queries
  • Familiarity with Software Development lifecycle and IT infrastructure
  • Extensive knowledge of UNIX scripts and the ability to understand and implement changes as well as create new scripts
  • Proven track record in designing and delivering complex technical solutions with complex scalability and performance challenges
  • An analytical and strategic mindset with a proven ability to handle and analyze large amounts of data
  • Experience in infrastructure/software change requests and interacting with infrastructure change teams
  • Polished interpersonal skills; solid meeting facilitation skills; and excellent communication skills (verbal and written)
  • A highly motivated work ethic

IT Operations Lead Resume Examples & Samples

  • Ability to manage multiple high priority initiatives in a fast paced highly technical environment
  • Maintains competency and enhances professional growth and development through continuing education and conferences
  • Provides leadership by projecting a positive attitude, and providing learning incentives
  • Performs other duties and responsibilities as assigned by the IT Manager