Lead Operations Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the lead operations job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired. Read the complete guides below for more details.

  • Craft your perfect resume by picking job responsibilities written by professional recruiters

  • Pick from the thousands of curated job responsibilities used by the leading companies

  • Tailor your resume by selecting wording that best fits for each job you apply

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MC
M Cartwright
Maia
Cartwright
28519 Bergstrom Drive
Detroit
MI
28519 Bergstrom Drive
Detroit
MI
Experience Experience
03/2014 – present
Dallas, TX
Lead Operations Analyst
Lead Operations Analyst
03/2014 – present
Dallas, TX
Lead Operations Analyst
03/2014 – present
  • Strong technical knowledge in Data Management & Data Warehousing tech stack including Greenplum, Talend, HVR, Reporting, Metadata Management, etc
  • Build and update deal proposals for new multi-year and/or At-Risk contracts, including but not limited to supporting report-out of every discovery meeting
  • Proven expertise using and administrating version control management tools (e.g. GIT, SVN, Artifactory)
  • Mining data assets to augment sales targeting strategy from sources that include: Definitive, claims data, and HRO/PRO data, and new third party data sources
  • Administration, supporting and Bug fixing in QA and UAT environment
  • Proven track record in managing production environments and teams and delivering on time and budget
  • Developing sales targeting tools for Physicians Strategies
03/2011 – 11/2013
Dallas, TX
Team Lead-operations
Team Lead-operations
03/2011 – 11/2013
Dallas, TX
Team Lead-operations
03/2011 – 11/2013
  • Work from established procedures including Safety, Quality, Standard Work and verbal instructions
  • Engage in the continuous improvement culture and seek opportunities to eliminate waste by participating in RPS (Rapid Problem Solving), and RCCA (Root Cause Corrective Action) events
  • Provide feedback to Unit Manager on staff performance
  • Serves as an escalation point for potential system, application, and/or infrastructure related issues, working with the team to validate whether or not issues being encountered are indeed relating to a technical failure, and coordinating the adjustment of the tools being used by the team if this issue was not identified prior to the escalation
  • Continually assess the monitoring, correlation, and alerting solutions to maximize the number of pertinent events being identified, while continuing to minimize false positives
  • Contributing to the design and implementation of ticketing solution enhancement efforts, with the intent to streamline monitoring, alerting, and incident management efforts
  • Provide feedback to Unit Manager on new hire progress, surfacing issues or other actions that should be taken to improve/maintain success
09/2004 – 09/2010
Phoenix, AZ
Lead-operations
Lead-operations
09/2004 – 09/2010
Phoenix, AZ
Lead-operations
09/2004 – 09/2010
  • Responsible for performing audits
  • Provide color-matching evaluations for liquid makeup
  • Coordinate all the activities surrounding pilots and 1st productions
  • Input data to track productivity of the department. Assist in the training of employees. Create and publish Job Aides
  • Ensure that fork lift start up check list is renewed every month, respirator sheet, interdepartmental audit, cleaning/sanitization logbook
  • Keep Sutherland grounded: Support, create, and oversee proper documentation of processes and/or employees and ensure adherence to policies and guidelines
  • Communicate clearly across all levels, shifts, departments etc. to ensure information is shared in regards to overall production, safety and quality
Education Education
Bachelor’s Degree in Quality
Indiana University
Bachelor’s Degree in Quality
Skills Skills
  • Ability to quickly assess and effectively address user queries
  • Ability to represent department/function in a professional, courteous, and efficient manner
  • Strong abilities in prioritizing, problem solving, and attention to detail
  • Ability to follow complex written or verbal instructions to solve problems
  • Able to handle multiple assignments, set priorities, and meet deadlines
  • Delivers engaging, informative, and well-organized presentations
  • Able to work in a team environment
  • Ability to work independently and flexibly with minimal supervision
  • Excellent oral/written communication, interpersonal and organizational skills
  • Able to collaborate with a variety of stakeholders including the PMI team, Strategy and Business Development, external collaborators and community partners
Create a Resume
1

Lead Operations Analyst Resume Examples & Samples

  • Manage Incidents/Problems/Tasks recorded against engineers adhering to the SLA’s agreed with Business
  • Analysis of incoming Incidents and Alerts
  • Ensuring that requests are correctly defined and have the required level of authorization
  • Ensure quality delivery within defined service levels and maintain the stability of production environment
  • Maintaining documentation and systems
  • Take responsibility and actively contribute to driving service improvement within Network Services and strive to offer the best level of available service to our customer base
  • Contribute to the continuous improvement of processes, controls and service levels for managing business as usual changes within Production Operations
  • Supervise shift operations, allocate resources, manage handover and act as a deputy for Operations Technical Lead
  • Should be able to analyze and escalate to management timely on issues
  • Act as technical first point of contact internally and externally for technical queries and escalate as appropriate
  • Assist Production OperationsSupport teams to proactively manage the Barclays estate
  • Represent Networks Support team at technical and management meetings as required
  • Promote the use of Technical Standards, Procedures and Best Practice and maximize the use of toolsets and automation
  • CCNA, CCNP.CCIE Certification desirable
  • Working experience in a fast paced Network Operation environment
  • Troubleshooting on various layers (LAN & Wan i.e. Access, Distribution, Core layers and at MPLS end) in case of Slowness/Down issue reported from processes and identify the root cause
  • Experience in Remote troubleshooting and diagnosis of network connectivity issues
  • Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution
  • Deep understanding of routing protocols like EIGRP, OSPF, BGP, Static and Default Routing
  • Policy based routing and Route redistribution techniques and Route Maps
  • Auto and Manual Route Summarization and Equal/Unequal cost load balancing techniques
  • Should be able to troubleshoot LAN/WAN issues using packet captures/tcp dumps/monitoring tools like Solar Winds, Spectrum, Wireshark, Sitescope, E-Health
  • VLANS and Inter VLAN Routing, SVI, CDP, VTP, DTP, Trunking, Dot1x, various flavors of STP, Ether-Channel, HSRP, VRRP, GLBP, CoS, UDLD
  • Install, maintain and troubleshoot network equipment to include routers and switches, perform fault and problem management to ensure services are maintained according to the levels defined
  • Hands on experience on Cisco 2600/2800/3800, Cisco Cat 2960/3750, Cisco 4500/6500 Series Core-Switches, Nexus 2k, 5k, 7k
  • Exposure on ticketing tools like Service Now, BMC Remedy, HPSC Open View, IBM Tivoli
  • Hands on experience with troubleshooting WAN hardware/link issues including T1/E1, Frame Relay, DSL, VPNs
  • Manage and Support MPLS backbone spanning across globe
  • Understanding and Troubleshooting experience on IPSec, VPNs, GRE, DMVPN, NAT/PAT over varied platforms
  • IP Services: NAT, DHCP, DNS, FTP, TFTP, HTTP, HTTPS, NTP
  • Should be proficient with monitoring protocols like SNMP, RMON, IP SLA, NETFLOW, SPAN, RSPAN, Syslog, IP Accounting
  • Maintaining and administering perimeter security systems such as Firewalls/IPS/IDS
  • Implementing Security with Cisco/Checkpoint/Juniper/Fortigate firewalls using Stateful Inspection, Application Level Inspection, various types of NAT
  • Implement ASA access control features - Global ACL (ASA 8.4) and Object Groups
  • Should understand the key differences between pre8.3 and current IOS feature set
  • Understanding of AAA Server with RADIUS and TACACS
  • Understanding of ITIL Foundation
  • Sound knowledge of Change Management and ITIL best practices
2

Senior Lead Operations Specialist Resume Examples & Samples

  • Review and validate data/coding within the system of record
  • Document system of record with changes made
  • Issue tracking and resolution
  • Present results to management with issues identified
  • Excellent Verbal & Written Communication Skills
  • Proficient PC knowledge (Excel, Microsoft Office)
  • Excellent organizational and interpersonal skills
  • Excellent Teamwork Skills
3

Lead Operations / SOX Analyst Resume Examples & Samples

  • Documenting internal controls under Sarbanes Oxley
  • Designing procedures to test the controls
  • Testing internal controls under Sarbanes Oxley
  • Monitoring implementation of remediation plans
  • Managing automated Sarbanes Oxley compliance tool
  • 4+ years of accounting experience, preferably from a Big 4 firm
  • Technical expertise in Sarbanes Oxley compliance
  • Excellent writing skills with demonstrated experience writing control/narrative
  • Health insurance industry experience
  • CPA, CISA, and/or CIA
4

Lead, Operations Smith Haven Mall, Ny 0712 Resume Examples & Samples

  • Must be at least 18 years old with a high school diploma or equivalent. College degree or relevant technical or vocational training preferred
  • Must have at least 1 years of retail experience. Prior supervisory or management experience preferred
  • Must be skilled in coaching and training, sales generation, strategic planning, and customer service
  • Must have excellent communication, organizational and time management skills
  • Must be able to maneuver around sales floor and stock rooms, work with cleaning chemicals, and lift and carry up to 50 lbs
  • Must be available to work a flexible schedule to meet the needs of the business, including 2 closing shifts per week and 2 full weekends per month
5

Technical Team Lead Operations Initiatives Resume Examples & Samples

  • Maintain functionality of systems and processes utilized within the departments supported by Operations Initiatives, including frontline support for critical production issues
  • Develop, maintain, document and test End User Computing (EUC) applications utilized by all supported departments
  • Provide formal and informal training as appropriate
  • Reduce risk or increase efficiencies by suggesting business process changes and/or system modifications
  • Manage an ongoing relationship with one or more supported departments to record, track and prioritize current and future projects to ensure that the departments needs are optimally met
  • Understand how processing can impact clients, departments and firm
  • Research, respond and follow-up to more complex questions from other Operations departments, branch offices and from management staff
  • Ensure availability to act as a resource to less experienced department personnel
  • Lead various projects as assigned by manager, including internal and external conversions and product enhancements
  • Participate in the testing and implementation of new systems and processes
  • Assist with other projects and activities as assigned by supervisor or manager
  • Bachelor’s degree in finance, business or related field preferred
  • Three years of job related experience in business, finance, customer service and/or accounting/bookkeeping
  • Previous experience in the securities or banking industry preferred
  • Strong conceptual understanding of relational database design
  • High competency with Windows-based software products such as Word, Excel, Outlook and Access
  • Technical experience with systems and system processing; brokerage system experienced preferred
  • Familiar with Visual Basic (VBA)
  • Ability to respond to changes in routine or set guidelines without errors or disruptions
  • Familiarity with business analysis concepts and tools preferred
  • Strong customer service and organizational skills and attention to detail
  • Demonstrate strong problem identification, analytical and resolution skills
  • Ability to communicate effectively both verbally and in writing
  • Must be proactive and have the ability to plan and outline daily tasks; prioritize as necessary in a fast-paced, deadline oriented environment
6

Team Lead-operations Resume Examples & Samples

  • 3 plus years experience in a Leadership role
  • Strong experience and knowledge managing an operations team in a solution center environment
  • Bachelors Degree or a combination of education and experience required
  • Strong MS Office experience
7

Senior Team Lead-operations Resume Examples & Samples

  • Minimum two years related work experience required
  • High school diploma or G.E.D. required
  • Familiarity with inventory software, order processing systems, spreadsheets, and word processing software required
8

Senior Lead Operations Specialist Resume Examples & Samples

  • Making outbound/inbound calls while maintaining quality standards
  • Ability to function well in a high call volume environment & multi task
  • Responsible for closing loans on approved loans
  • Responsible for achieving service level objectives
  • Training of new hires
  • Monitor call center production thru CentreVu
  • Assist with escalated calls in manager's absence
  • Assist with title reviews in manager's absence
  • Assist with staffing and scheduling needs
  • Strong organizational/time management skills & ability to prioritize
  • Highly motivated, energetic, self starter who can complete functions with little supervision
  • Three years of call center sales experience in a leadership role
  • Knowledge of the auto finance industry
  • Ability to document accounts quickly and accurately
  • Ability to work closely with others to achieve cross function goals
  • Must be flexible on hours, some overtime & Saturdays required
9

Lead Operations Developer Resume Examples & Samples

  • C# using Visual Studio 2013+ and TFS 2013+, Knowledge of scripting languages such PowerShell
  • ASP.NET/MVC 5 at Enterprise level (multi server environments, caching, high traffic sites)
  • Code security to OWASP guidelines (cross-site scripting, injection attacks)
  • ORM’s – Entity Framework and nHibernate
  • MSBuild deployment scripts
  • Windows, web and WCF services
  • Debugging of development and production code issues
  • Umbraco CMS or similar
  • Experience of using a CDN for optimising website performance
  • Database design and maintenance skills (tables, indexes, backup/restore, stored procedures and functions etc.)
  • Database debugging tools such as profiler and query analyser
  • Windows server 2012 and Red Hat Linux (administration and configuration)
  • Experience of an IBM Websphere Commerce and DB2 environment is desirable
  • Networking principles. (tracert, IP, host names)
  • Experience of agile SCRUM methodology
  • ITIL v3 accreditation
10

Lead Operations Resume Examples & Samples

  • To provide the Project Manager with daily/weekly status reports
  • To ensure that the team is adhering to appropriate standards and all work is documented
  • To hold regular meetings with team members & Minimum 5 Years of relevant experience
  • To highlight significant issues and risks to the Project Manager
  • To assist the Project Manager with preparation of change requests and proposals
  • To alert the Project Manager in good time of potential SLA slippage’s
  • Hands on experience in managing Service Desk and Onsite support delivery
  • Hands-on in Team Management and Project Management
  • Should have deep understanding of ITIL service operations
  • Ability to quickly assess and effectively address user queries
11

Senior Lead Operations Specialist Resume Examples & Samples

  • Ensure adherence to all Chase and Department level policies and procedures including state and federal law and regulation
  • Manage personal inventory by meeting or exceeding production and quality goals established. Goals, expectations and results will be communicated monthly
  • Candidate must have significant attention to detail and the ability to follow very specific requirements and regulations
  • Candidate must be self-motivated with a sense of urgency to complete their responsibilities in a timely and accurate manner
  • Assist management with other assigned tasks per business need
  • Candidate should have a proven track record of positive performance and quality
  • Candidate will have solid written, verbal and analytical skills
  • Candidate must be able to work both independently and as an effective team player. He/She must be able to work in a fast paced timeline-critical environment
  • Candidate must have strong computer skills including MSP, Word, Excel, Access, Visio, Outlook and PowerPoint
  • Some college coursework or degree preferred
  • Minimum of 3-5 years experience in loan servicing or comparable experience and familiarity with mortgage investors is recommended
12

Senior Lead Operations Analyst Resume Examples & Samples

  • Strong operational background
  • Knowledge of tax processing operations
  • Ability to handle multiple priorities simultaneously
  • Ability to explain complex issues in a simplified manner
  • Excellent PC skills in Microsoft Office and web based tools
  • Must function well in a team environment, self motivated, and possess ability to work well under deadlines
  • Excellent analytical, problem-solving, and researching abilities
  • Exposure to tax regulation
13

Team Lead, Operations Resume Examples & Samples

  • Demonstrate an understanding of the end-to-end corporate actions and income processing functions including statistics gathering, scorecard reporting, and overall system capabilities. Use system and process expertise to support the activities of the department
  • Responsible for ensuring completion of daily departmental processing functions. Performs monitor, review, and control functions for Corporate Actions/Income Processing and Asset Maintenance departments to minimize client impact and risk to the bank
  • Proactively identify and independently resolve issues of a complex or sensitive nature identified through review of daily processing and/or Line of Business inquiries
  • Train new employees or existing employees learning new functions. Provide appropriate feedback during training to ensure that employees are learning the proper processes and achieving the expected level of performance
  • Identifies, initiates, and develops process improvements opportunities. Is instrumental in working with department leadership team to implement process improvements
  • Assists manager with production and strategic planning. Provides associate performance feedback to management
  • Lead projects for new processes or process improvements to ensure successful implementations. Monitor and track all of the team’s initiatives and partner with management to achieve the department’s strategic goals
  • Positively represent the team and the organization to Line of Business partners, as well as in client interactions. Assist in the development of positive relationships between the team and Line of Business partners by exhibiting a professional manner on a daily basis
  • Monitors, tracks and reviews written procedures. Responsible for the review process to ensure procedures are updated to reflect current operating standards, regulatory requirements and department internal controls
  • Acts as backup to department manager for daily production activities. Time and attendance and vacation tracking for department
  • Four-year degree in business with a concentration in finance, accounting or management or equivalent work experience. Three to five years of securities industry experience is necessary
  • Strong leadership and communications skills demonstrated in a team-based business setting. Excellent interpersonal and coaching skills
  • Sound business judgment as evidenced by success in ability to prioritize tasks, escalate and resolve issues and meet required deadlines
  • Quality focused, with the ability to develop and foster an environment of accountability and ownership
  • Strong work ethic. High energy and drive
  • Process improvement oriented. Innovative problem solver. Strong project management skills
  • Excellent analytical and organizational skills. Strong detail focus
  • Superior research and problem solving skills
  • Knowledge of Global Plus preferred
  • Advanced knowledge of Excel and databases
14

Team Lead, Operations Resume Examples & Samples

  • Train and retain knowledgeable and effective staffing levels. Maintain a thorough and comprehensive understanding of State and Federal Regulations as it applies to Court Ordered attachments and be alert and react quickly to new law changes
  • Lead team in performing complex searches for accounts in compliance with Federal and State legal orders and for assuring immediate identification and full responsibility for securing funds. Perform accurate and timely answers to courts, attorneys and agents as specified by law and in compliance with court ordered instructions. Perform quality control reviews to reduce risk associated with monetary losses. Maintain high level of internal and external client satisfaction
  • Perform daily review and approval of all attachment releases, cases needing quality or management quality reviews. Review and approve attachment answers . Act as backup approver for TROs, restraining and seizure orders, summons to trustees, turnover orders
  • Assure expense controls are continuously maintained and monitored. Maintain a thorough and comprehensive understanding of Government Requirements and Internal Policies. Assure productivity and quality measures are established and met. Ensure proper tracking and escalation controls are maintained
  • Maintains control of JPex Attachment system and ensures process rules are updated in JPex to align with state and federal regulations. Monitors JPex entries by reviewing escalated and unassigned JPex queues taking appropriate resolution actions. Ensure proper distribution of work for Attachments, consistently reviews work flow to identify the most efficient processes and procedures. Consistently looks for improvement opportunities and provides feedback to team. Assure that daily assignments are provided for backup coverage on critical department functions to maintain proper risk controls. Maintain updated written procedures for all department functions
  • Develop action plans based on the Employee Engagement Survey results and comments. Monitor employee production results as it pertains to individual scorecards and assist manager in performance goal setting. Participate in and facilitate information sharing with department manager, business partners, peers and attachment teram members in a timely and efficient fashion to ensure widespread communication
  • Perform review and approval of large dollar attachment orders, general ledger transactions, and official bank check requests. Provide management review and approval on specialty order answers, quality reviews and releases. Act as backup to Subpoena Team Lead in escalated case resolution and ownership mail needing other line of business actions
15

Lead Operations Analyst Resume Examples & Samples

  • Sending Provision Notification Mails to Partners/Managers on a Weekly Basis
  • Weekly Status Update Calls with Managers for Invoices above 60 Days
  • Escalation of Bulk Invoices Moving to Provision/Other Critical Factors
  • Answering Client Queries and Queries from Managers/Partners keeping the Deadline
  • Follow-up EAs for the Invoice Copies and other requirements
  • Follow-up Finance Team for any pending allocations, Reports or Reconciliation issues
16

Analyst Lead, Operations Resume Examples & Samples

  • Independently gather information from source systems and execute test steps to efficiently and accurately identify control weaknesses; summarize and document results for senior management
  • Provide oversight, coaching and guidance to less experienced team members for assigned areas
  • Apply critical thinking skills to evaluate and provide feedback and recommendations on all GRC content including inherent risks, control designs, test procedures, test results, etc
  • Productively advise control procedure owners on test results including findings, exception requests, continuous improvement
  • Collaborate with Loan Services’ process owners and risk partners to achieve results aligned with a strong control environment
  • Partner with the second line of defense and control owners to ensure policies and procedures and associated risk management programs are consistent with current applicable rules, regulations and laws
  • Keep informed of changes in the regulatory environment. Monitor and review changes in requirements by collaborating with the risk partners and process owners
  • Be an active change agent through advancing and monitoring the risk culture for assigned processes to ensure Loan Services is operating at a residual risk level that is within the corporate risk appetite and threshold through collaborating with risk partners and process owners
  • Independently and accurately calculate and enter interest rates into the appropriate lending systems on a periodic basis; communicate and provide solutions on potential obstacles or errors
  • Manage and prioritize multiple assignments in a fast-paced, dynamic environment to create value and achieve stated goals and objectives
  • Effectively summarize and communicate (written and verbal) obstacles and solutions to Internal Control Management and senior leaders within Loan Services
  • Independently lead and execute on special Internal Control projects
  • Strong written and verbal communication skills with the ability to summarize information and adjust detail for appropriate audiences
  • Possess strong interpersonal skills with an ability to collaborate with and influence Loan Services’ process owners and risk partners to achieve results aligned with a strong control environment
  • Strong ability to build and manage relationships through challenging obstacles
  • Proficient use of Microsoft Office and ability to quickly learn and utilize various web-based applications, databases and mainframe applications
  • Strong organizational skills and ability to manage and prioritize multiple assignments
  • Strong analytical and problem solving skills, decision making and ability to drive continuous improvement
  • Possess expert knowledge of RCSA testing methodology and documentation
  • Possess strong subject matter expertise for compliance and operational risks and control activities within assigned lending processes
  • Possess strong knowledge of RCSA framework, including inherent risk, management control effectiveness and residual risk, etc
  • Thrives in a dynamic, fast-paced team environment
  • Bachelor’s Degree or equivalent work experience with emphasis on lending and risk management
  • 5+ years of risk management or audit experience or 8+ years of lending experience
  • Public Accounting experience
17

Analyst Lead, Operations Resume Examples & Samples

  • Performs business analysis for consumer and/or commercial loan applications in Loan Services; applications include mainframe, PC, distributed systems, databases, and/or web-based applications
  • Plays a leadership role in providing ongoing production support for Loan Services’ loan applications and processes; acts as first line of contact for user reported inquiries and problems; performs problem reporting, tracking, resolution, root cause analysis and identification of preventative measures
  • Chairs problem and enhancement review meetings with business partners, including Loan Services Functional Teams, Operational Balance & Control, Key Technology, Risk, and Vendors
  • Leads and coordinates small projects and initiatives; provides subject matter expertise, business analysis and support for small to large scale projects, including but not limited to analyzing and defining scope and business requirements, identifying and resolving project issues, testing, implementing and supporting installations
  • Acts as system consultant to Loan Services Functional Areas and Lines of Business relative to new products and initiatives
  • Translates business needs and requirements to Technology partners; translates technical material to the Loan Serivces Process Areas and Lines of Business
  • Maintains knowledge and expertise in Loan Services processes, supporting applications and their interfaces
  • Cross-train to ensure full coverage of applications and functions
  • Independently seek out learning opportunities to develop oneself
  • Mentors other business analysts to enhance their knowledge and experience, resulting in higher performance; identifies and provides learning opportunities to other business analysts
  • Proven ability to build successful working relationships with clients and partners
  • Proven ability to lead small projects and initiatives to successful completion
  • 3-5 years consumer and/or commercial loan system experience
  • Thorough knowledge of Loan Services workflow and practices
  • Knowledge of Loan Services systems, i.e., ACAPS, ALS, CACS/CAS, KeyView Deluxe, CLS, Dealer FloorPlan, Loan IQ
  • Knowledge of lending regulations
  • Project management experience, training or exposure, including experience using Workfront (fka AtTask)
  • Strong decision making skills; demonstrated ability to simplify/improve work processes, anticipate/prevent problems, analyze information/issues and use financial/quantitative data
  • Proven ability to lead small projects and initiatives to successful completion; excellent organization skills including the proven ability to plan, schedule, coordinate and implement initiatives
  • Proven ability to present and translate complex issues via clear and concise communications (verbal and written) to a diverse audience, inclusive of multiple layers of management
  • Proven ability to motivate and inspire team members/peers to higher performance on assigned tasks to accomplish a shared vision
  • Proficiency with PCs and PC based software is essential. i.e.; Microsoft Office, SharePoint, and Visio; MS Access and Workfront experience a plus
18

Lead Operations Resume Examples & Samples

  • Lead a group by providing assistance with various operational activities
  • Provide guidance in troubleshooting problems
  • Resolve client issues and operational concerns, and escalate as needed
  • Address quality and productivity issues
  • May monitor systems to detect possible fraudulent behavior related to credit card useage and contact card holders to investigate possible fraud
19

Lead Operations Resume Examples & Samples

  • Responsibilities include, but are not limited to: coordinate, control, and interpret workflow levels in operational departments in order to consistently meet client service level agreements
  • Initiate job routines for transport equipment
  • Maintain and initiate communication with associates to direct their activities in accordance with production priorities
  • Communicate with associates, operations supervisors, coordinators, customer engineers, and IT department regarding processing issues/status and equipment issues
  • Work closely with other team members in coordinating workflow across all remittance processing departments
  • Assist to coordinate and communicate process changes and support new client testing and implementation
  • Minimize inventory backlog by proactively helping to alleviate bottlenecks in the workflow and escalating process issues
20

Senior Lead Operations Specialist Resume Examples & Samples

  • Must exhibit a keen attention to detail
  • Ability to work at a high energy level and with a sense of urgency
  • Experience reviewing mortgage loan documentation
  • Proficiency in Microsoft Word and Excel
  • Excellent analytical skills and problem solving skills required
  • Experience with Fidelity LPS servicing
  • High school diploma required, some college coursework (degree is a plus)
  • Two plus years mortgage experience
  • Goal oriented/ Self Starter
21

HRS Lead Operations Specialist Resume Examples & Samples

  • Processes connected to on-boarding and new starters administration (contract preparation, tax related documents, probation period admin, progress tracking and all necessary arrangements)
  • Exit administration (e.g. preparation of employment confirmation, communication to respective departments, TUPE admin)
  • Leave administration (e.g. sick leave admin – system updates, registration, unpaid leave and unauthorized leave administration, T&A administration including payroll data transfer and data inputs, labor accidents leave)
  • Benefits administration (e.g. health and disability admin, pension management, local benefit admin incl. EE contact center and payroll data transfer, car fleet administration including deduction, taxation and allowances)
  • Employee letters (e.g. verification letters, reference letters incl. system updates, communication of relevant data to local authorities, medical check admin, overpayment letters)
  • Specialized services as per country requirements
  • Comply with all required policies & local labor law, support HRS related audits
  • Initiate improvement ideas and action it; involvement in process integration if required
  • Participate in HOS journey
  • College Diploma (any relevant discipline)
  • 2-5 years working experience (HR field experience is advantage)
  • Fluent in Arabic and English
  • Excellent Microsoft office skills is preferred
  • Pro-active with a “can do” attitude
  • Ability to work under pressure and independently
  • Require judgment to resolve issues, make recommendation and decision
  • Team player & able to develop and sustain cooperative working relationships with clients/colleagues/suppliers at all levels
  • Must be able to operate and maintain a high level of confidentiality
  • Good presentation technique skills
  • Responsive, keeping deadlines & meet Service Level Commitments
  • Effective Communicator
22

Lead Operations Analyst, Account Services Resume Examples & Samples

  • Resolving application and maintenance exceptions and communicating with internal departments such as Customer Service, Fraud, Operations, Compliance and Legal
  • Candidate will be responsible for creating and updating departmental policies and procedures, as well as ensuring all internal and regulatory audits are compliant
  • Further responsibilities will include the planning, development, and execution of strategic initiatives such as, drafting and revising business continuity requirements, as well as a cross training plan
  • Develop and maintain team performance metrics for dissemination daily, weekly and monthly
  • Candidate will be responsible for assisting with new hire selection(s), preparation and facilitation of performance appraisals coaching employees and overseeing training and development establishing effective communication with business partners establishing, monitoring and communicating internal customer service standards and goals promotion of a work environment which emphasizes customer service, accuracy, productivity, efficiency and creativity
  • Ability to identify key results and critical solutions that support position objectives
  • Ability to work on multiple projects simultaneously with little or no supervision/direction
  • Strong prioritization skills and ability to adapt to change
  • Strong knowledge of Outlook, Excel and Word
23

Lead Operations Analyst Resume Examples & Samples

  • Lead Digital Data Lake platform operations and maintenance for the Finance IT team, partnering with client leaders, end-users and technical teams, to drive simplification and IT operations SLAs
  • Accountable for operational excellence, with duties including production release reviews, incident management, change & service requests, prioritization, execution & closure for all operations work
  • Instill formal processes for ticket reviews and assignment, change management and operations metrics
  • Provide strong process/security leadership and rigor for the Data Lake production environments including HVR, Talend and Greenplum
  • Evaluate emerging technologies for performance improvement and monitoring to help world class operations and end user experience
  • Drive and expand Finance Data Lake adoption and downstream services through improved scalability, standardization and global support initiatives
  • Champion large-scale process and technology improvement efforts, to provide mutually acceptable, cost effective IT solutions
  • Engage proactively with Software COE, platform teams and vendors to maintain and improve infrastructure stability, plan and test upgrades and patches
  • Establish quality methodologies and identify opportunities to improve internal processes, application availability and performance
  • Support, advise, assist, guide and resolve IT issues for client leaders and end-users
  • Prepare and present operations plans, status reports, and metrics for leadership review
  • Engineering/MBA/Computer Science degree or related from premier institutes
  • 8+ years, strong ITIL experience in a data-driven environment with focus on operations excellence
  • Proven track record in managing production environments and teams and delivering on time and budget
  • Ability to identify potential problems, determine and implement solutions
  • Excellent leadership, organization, problem solving, communication and facilitation skills
  • Strong technical knowledge in Data Management & Data Warehousing tech stack including Greenplum, Talend, HVR, Reporting, Metadata Management, etc
  • Experience of working in a shared services model
  • Functional understanding of financial systems and ERP software, exposure to Sourcing and GL modules
  • Strong inclination towards Big Data and open source technologies to drive optimization and innovation
  • Strong team player, collaborates well with others to solve problems and actively incorporates input from various sources
  • Demonstrated customer focus, evaluates decisions through the eyes of the customer, builds strong customer relationships and creates processes with customer viewpoint
  • Change oriented, actively generates process improvements, supports and drives change, and confronts difficult circumstances in creative ways
  • Six Sigma / ITIL / PMP certified
24

Team Lead-operations Resume Examples & Samples

  • Ensure appropriate distribution of workload and workflow for assigned area including scheduling, shifting resources and back filling as needed
  • LI-DT1
  • Three to five years relevant working experience; experience in a pharmacy dispensing setting is required
  • Pharmacy Technician license / certification / registration as required by state law
  • Knowledge of standard concepts, practices, and procedures within dispensing pharmacy
  • Strong attention to detail with good organizational skills
  • Good verbal and written communication skills
  • Ability and desire to assist team members
25

Senior / Lead Operations Analyst Resume Examples & Samples

  • Have an understanding as to how models, tools and analyses work
  • Setup, structure, clean and verify data necessary for the models, tools and analyses
  • Evaluate results obtained to determine success/failure of the run
  • Be able to troubleshoot/debug minor issues as needed
  • Work with Advanced Computational Analytics and Advanced Data teams and be able to anticipate future operational requirements
  • Develop and maintain standard operating procedures documentation and training
  • Be able to understand the business requirements that are requested in a project and translate it into technical specs and deliver actionable output
  • Be able to facilitate discussions based on varying levels of technical expertise of the audience
  • Master’s degree in a data intensive discipline (Engineering, Computer Science, Applied Mathematics or equivalent) is strongly preferred, with a background in computer programming and/or a minimum of 3-5 years experience in advanced data processing is desired. Additional preference would be given to a candidate with a PhD degree in a quantitative discipline. Exceptional candidates considered with Bachelor’s degree or Master’s degree in progress
  • Expert within their field. Extensive and significant knowledge of one field of work or broad technical depth in multiple, related fields sufficient to lead programs or projects
  • Knowledge of relevant industry practice and legislation. Knowledge of current trends within the industry and developments in legislation or regulation
  • Proficient in relevant software. Ability to program in R, Python, SQL, etc. for modeling purposes
  • Knowledge of industry operations and practices, with the ability to discuss concepts and value propositions
  • Knowledge of National Grid’s policies and processes and how to apply them effectively
26

Team Lead, Operations NCI Resume Examples & Samples

  • Conducts, evaluates and provides feedback regarding quality assurance on Collector phone calls
  • Performing Collector file reviews and develop corrective action plans
  • Manage collector staffing ratios to meet collection file results
  • Provide on-going training and mentoring for Collectors
  • Monitoring, evaluating and managing the collector file flow
  • Provide semi-annual reviews and quarterly feedback to Collectors
  • Assist with administrative duties and reporting. This position will work with the Director of Operations to set the monthly goals for the branch. Indirect reports will include administrative personnel
27

Team Lead-operations Resume Examples & Samples

  • Leading a team responsible for monitoring systems, applications, and infrastructure for events that will have a future or imminent impact on the environment and business operations, and ensuring that such issues are brought to the attention of the required internal and external teams for prompt resolution and overall management of the incident
  • Managing multiple support channels with a focus on SLAs and overall response times
  • Leading a Team in a Tier 2+ Support capacity, providing Operational and Technical Support for our products
  • Identifying gaps and adapting to a continuously changing ecosystem
  • Actively participating in the development of the systems, applications, and infrastructure being monitored and alerted upon through implemented solutions
  • Continually assess the monitoring, correlation, and alerting solutions to maximize the number of pertinent events being identified, while continuing to minimize false positives
  • Assist with documenting, implementing, and maintaining team process, procedure, and any other documentation required to ensure that the team possesses the information required to perform assigned tasks in alignment with expectations and requirements
  • Contributing to the design and developing availability management dashboards for internal and external consumption, in order to provide varying levels of visibility into the issues being encountered within the environment, both real-time and over extended periods
  • Contributing to the design and implementation of ticketing solution enhancement efforts, with the intent to streamline monitoring, alerting, and incident management efforts
  • Suggesting, collecting, and implementing process improvements, based upon lessons learned
  • The ideal candidate will have 3-5+ years of customer-facing experience in Customer Support, Support Operations, Multi Tiered Support
  • 3-5+ years of experience as Team Lead or Manager
  • Focused on implementing strategic initiatives
  • Experience developing and maintaining large development projects is desirable
  • Experience managing availability management / event monitoring solutions is desirable
  • Ability to train individuals in systems, tools, and processes
  • Excellent Customer service skills for cross team and cross function interaction
  • Effectively escalates items as required, and can influence decisions and actions without direct authority
  • Able to quickly adapt to changes in timelines and sequences
  • Able to work off hours when required
28

Analyst Lead, Operations Resume Examples & Samples

  • Provide the highest quality of transmission support
  • Participate on project teams for purpose of implementing managed file transfer solutions
  • Interaction and communication with multiple teams and external parties
  • Providing continuous improvement ideas to reduce expenses and/or improve efficiency
  • Evaluate new product offerings and document findings/position
  • Proven analytical/problem solving ability
  • Excellent communication skills including the ability to communicate technical issues to audiences of varying technical acumen
  • Bachelors Degree or 3 - 5 years of experience with enterprise managed file transfer platform administration
  • Advanced organizational skills
  • Proven record of successful customer interaction and support
  • Ability to work on and prioritize multiple tasks at a time
  • Provide instruction and coordinate tasks in a crisis situation
  • Technical communication fluency both written and verbal
  • Strong knowledge of relevant network & encryption technologies (TCP/IP, DNS, FTP, SSL, AS2, PGP, network shares, PKI, Firewall and DMZ concepts)
  • Basic Knowledge of Mainframe technologies (TSO/ISPF/RACF/JCL)
  • Experience troubleshooting Internet connectivity issues
29

Technology Team Lead / Operations Chief Resume Examples & Samples

  • Manages the functionality and efficiency of a group of computers running on one or more operating systems
  • Maintains the integrity and security of servers and systems
  • Maintains system documentation
  • Coordinates hardware and software installation and provides backup recovery
  • Monitors policies and standards for allocation related to the use of computing resources
  • Provides advice and training to end-users
  • Serves as a technical team or task leader
  • Maintains current knowledge of relevant technologies as assigned
  • Advanced knowledge of the principles, methods, and techniques used in network administration and support
  • Advanced knowledge of related hardware and software
  • May require professional certification in one or more specific technologies, depending on job assignment
30

Lead Operations Associate Resume Examples & Samples

  • .com process – You may be responsible for managing the receiving, sorting, and organization of the merchandise as well as returns and maintenance
  • Backroom activities – If applicable, you ensure that the stockroom is completely safe for all associates to enter. You may also be responsible for ensuring that all product flows from the back room out to the sales floor as quickly as possible
  • Supports the restock process – Your responsibilities may include running barcode audits, but you may also perform scans and review restock reports to identify opportunities and when you find one, you get the merchandise ready to go out to the sales floor ASAP!
  • Reverse logistics – You’ve got responsibilities of the .com merchandise coming in…but if applicable, you’ve also got responsibilities for ALL the merchandise and recycled materials that need to go back out to the vendors or our store support centers
  • Pricing & Signing – You may be responsible for the receiving, sorting, and organization of all Pricing & Signing collateral, as well as ensuring that all Pricing & Signing activities are completed on time, Supports a learning environment – You enjoy sharing your knowledge of processes and even train other associates from time to time on how all of the support processes relate to one another to ensure the best possible shopping experience
31

Team Lead, Operations Resume Examples & Samples

  • Leads and directs all activities of Productions Coordinators, Line Technicians, and Assemblers to effectively package finished goods
  • Research packaging operation issues and recommend areas for improvement
  • Provide direct leadership to production employees including work schedule and assignment
  • Maintain proper use of equipment, manpower and materials
  • Ensure operation safety and cleanliness in accordance with production standards and manufacturing practices
  • Supervise the repair of production equipment
  • Bachelor’s degree in Engineering or similar field
  • 5+ years’ experience in a production environment with 2+ years of supervisory experience
  • Ability to understand the business and makes sound business recommendations
  • Must have organization, problem solving, and troubleshooting skills in order to analyze equipment problems and isolate root causes
  • Must be able to work a 2:00pm-10:30pm shift
32

Senior Lead Operations Specialist Resume Examples & Samples

  • Strong Customer focus
  • Experience reviewing mortgage documentation
  • Extremely organized and able to handle multiple assignments and competing priorities
  • Ability to work independently as a team player
  • Must exhibit keen attention to detail
  • Ability to quickly comprehend information from oral and written documentation
  • Mortgage banking experience required with Originations/Assumption experience preferred
33

Practice Lead Operations Optimization Resume Examples & Samples

  • The Practice Leader position is responsible for managing the practice area defined by industry, service/product line, technology center, or specialty area
  • Responsible for managing the three main pillars of a practice: portfolio/delivery management, sales enablement and people development
  • Has responsibility to drive and support sales and orders for the practice
  • Accountable for operational/financial metrics and overall business results of the practice
  • Responsible for maintaining strategic direction, ensuring profitable growth of the practice, quality of consulting delivery, and maintaining customer reference-ability
  • Develops strategy and plans to successfully implement operational policies and achieve business objectives
  • Accountable for managing and growing a significant revenue stream and customer base
  • Act and serve as “resident” expert for solution, and serve as advisor for moderately complex engagements within the practice
  • Providing solution and estimates to support related proposals and RFP responses for delivery solutions
  • Establish, build and distribute toolkits (policies, procedures, guidelines, work instructions) to support the practice
  • Coaching of service delivery teams within the customer success organization to develop and implement solutions within the practice to address customer needs
  • Facilitate and coordinate solutions and designs with other supporting functions – sales, engineering, product management, etc
  • Drive best practices through the customer success organization
  • Work directly with regional teams and customers to share solution expertise, and drive solution footprint
  • Identify areas where company should invest in NPI to expand solutions, or where existing products can be improved to increase customer value
  • Be a key resource for product development, engineering, and product management to review and provide input to proposed customer solutions
  • Establish service differentiation strategies based on competitive analysis, including the development of competitor proof point summaries
  • Undergraduate degree or equivalent experience in related field
  • 10+ years of experience relevant to this position including 5 years of consulting experience and 2 years of project management leadership experience
  • Energy & utilities or related industry experience
  • Direct line management experience including project, people, customer, financial management preferred
  • Product, software, technology or industry/domain expertise relevant to the practice focus
  • Ability to develop and maintain relationships at the executive level
  • Can lead, engage, mobilize and motivate multiple teams to accomplish goals
34

Lead, Operations Resume Examples & Samples

  • Assists in training of new mailroom and registration staff
  • Assists in monitoring work assignments for the registration and mailroom staff
  • Assist in the letter generation for all UM and Claim determination letters
  • Assist with production of batching, scanning, registration, UM queues, and letter generation when necessary in order to help the department meet established deadlines
  • Provides overtime coverage for the Operations staff when necessary
  • Communicates all operational and staff issues and concerns to the Supervisor or Director for immediate resolution
  • Addresses operational questions and hold training meetings with staff as required
  • Ensures that Claim and UM letters are generated in a timely manner
  • Provides first level audit of letters, registration, and mailroom with the use of reports and/or assist with double-blind entry of all documents into Entrendex
  • Provides coverage and serve as a backup for the Operations Supervisor
  • Attends training and meetings as required
  • Maintains and keeps in total confidence, all files, documents and records that pertain to the operation of business of Cap Management Systems
  • All other job related duties as it relates to the job function or as delegated by the management team
  • 2-3 years’ experience in claims, UM operations, or managed care mail room environment involving high volume mail handling and data entry. Excellent communication skills
  • Exceptional organizational skills
  • Strong commitment to help others
  • Computer literate must have EZ-Cap experience. MS Word, Excel, Mail a plus
35

Lead Operations Associate Resume Examples & Samples

  • Receive, prep, stow, imaging and additional duties as assigned
  • In the absence of the area manager and/or lead be able to be self-directed
  • Provide support as needed to other teams
  • Must be willing and able to work a flexible shift, including nights and weekends
  • Must be able to communicate effectively with co-workers, team lead, and supervisor
  • Must be able to engage in full manual dexterity in both hands and wrists
  • A sense of humor
  • Proficient with computers and Microsoft Office (Outlook, Word, Excel)
  • Demonstrated ability to produce accurate work results
36

Lead-operations Resume Examples & Samples

  • Manage production and provide operational support in order to achieve operational goals, including the changeover, set-up or running of production lines. Oversees daily plan and adherence, schedules employees for various lines to ensure quality finished goods
  • Ensure safe operation and follow L’Oreal policy. Lead programs necessary to continuously develop a safety culture capable of achieving a goal of 0 accidents
  • Ensure “Good Manufacturing Practices” (G.M.P.) and enforce 5S. Maintain a safe, clean work environment and implement L’Oreal Safety/housekeeping, health and environmental programs. Ensure L’Oreal quality assurance procedures are adhered to by team
  • Guides team of 10 to 20 operators and ensures proper training of L’Oreal procedures and practices. Provide operational direction to address immediate tasks
  • Ensure inventory management of zones; organize and improve material flow to eliminate losses and improve production efficiencies
  • Responsible for performing audits
  • Participates in continuous improvement teams and projects to eliminate losses and improve manufacturing operations. Maintain production areas continuous improvement daily routines
  • Communicate clearly across all levels, shifts, departments etc. to ensure information is shared in regards to overall production, safety and quality
  • Member of ERT to respond to emergency situations. Responsible for coordinating response to emergency situations ie hazardous spills, power outages, medical emergencies, critical maintenance response, etc
  • Make decisions on temporary labor support. Maintain appropriate records and complete computerized labor system to reconcile reports in a timely manner
  • Perform miscellaneous projects and tasks as directed by Management
37

Lead Operations Resume Examples & Samples

  • Drive group chats on ST and bridge calls effectively to resolve incidents
  • Identify process improvements & drive Service Improvement plans within the BU e.g. Ticket Reduction
  • Prior experience of sending out executive alerts/communication mailers
  • Handle conflict situations and make quick decision while driving incidents
  • Manage and drive third parties to the quick resolution of incidents (Vendor Management)
  • Good understanding of infrastructure technologies (Intel/Unix, Servers, Middleware, Email and Messaging Services and Networking, etc)
  • Central Communication point for Major Incidents
  • Use Escalation matrix appropriately to get appropriate level of focus from technical teams and management
  • Respond to user escalations and engage functional escalation as necessary
38

Lead Operations Specialist Resume Examples & Samples

  • Ability to manage different processes and ensuring delivery and quality commitment Create and refine processes to achieve correct data and productivity
  • Administrate sensitive information through data privacy is a must
  • Drive process and data efficiency with technology solutions and innovations
  • Bachelors Degree related to Human Resource field
  • Excellent computer skills, including Microsoft Office, People Soft and other HR systems or technologies
  • Effective at urgent and important activities
39

Lead Operations Analyst Resume Examples & Samples

  • Support Product Delivery: providing reliable software & database releases through build, packaging, test, and deployment automation
  • Design, development and maintenance of Continuous Integration environment
  • Generate, monitor and maintain Baseline Audit and Configuration Item Version Control
  • Data management: performance monitoring, usage breakdown, etc
  • Infrastructure management, propose & implement infrastructure enhancements
  • Product and Release Planning, including availability of products, loading times
  • Maintain and run tools to support, enhance and automate the software product release process
  • Productizing the roll-out in AWS,Cloud Foundry incl. QA for 24/7 operations
  • Administration, supporting and Bug fixing in QA and UAT environment
  • Technical Operations, Production Support
  • B.Sc. degree or higher in Computer Science or related fields
  • Self-motivated, well-organized, details-oriented and a strong team player
  • Very good communication skills in English both written and spoken
  • Hands-on technical person with experience in IT infrastructure, continuous integration and continuous delivery
  • Very good working / administration experience in Linux
  • Proven proficiency in one of the scripting technologies i.e. Ruby, Python, Perl, Lua
  • Proven expertise using and administrating version control management tools (e.g. GIT, SVN, Artifactory)
  • Database related knowledge desired SQL, PL/SQL, Oracle
  • Infrastructure Management, calculation of proper sizing of infrastructure, planning skills in setting up, ramping down, migration of environments
  • Having either one or some of the following skills will be considered a plus
  • Experience with world-class cloud computing and cloud storage infrastructures (AWS) is a big plus
40

Lead Operations Resume Examples & Samples

  • Must be eligible to work in the United States without visa sponsorship
  • Ability to read, write, and speak English
  • Basic Computer skills (MS Word, Excel, Outlook)
  • Previous production experience
  • Work history in past 12 months
  • Bilingual in English and Spanish
41

Connectivity Lead Operations Analyst Resume Examples & Samples

  • Core Networks that provides network solution to the bank
  • Perform required system / application / service health checks
  • Effective communications during both preventive maintenance activity and Request for Change activity
  • Accepts and challenges both application development projects and/or infrastructure component changes, ensuring that they meet the defined acceptance criteria
  • Manage incident transfer / escalation into appropriate 2nd/3rd line resolution groups and suppliers for resolution
  • Own complex incidents to resolution via investigate fault, diagnose fault, initiate incident repair and recover services
  • Log, manage, categorise and progress low severity incidents with the aim of Major Incident avoidance
  • Qualified CCNP, JNCIA
  • Has extensive knowledge with Layer 3 routers (IOS, JunOS, NxOS)
  • Experience of 3 or more of the following platforms: Cisco routers, Cisco switches, Nexus switches, Arista switches, Juniper MX, F5 load balancers, WAAS, VPN concentrators, Ciena optical switches
  • Working knowledge of Enterprise management platforms including CA Spectrum
42

Lead Operations Specialist Resume Examples & Samples

  • Provide navigational assistance for HR applications - support via email, chat and phone
  • Ensure to provide excellent customer service in a timely and accurate manner
  • Assist directly or route customers to the appropriate groups for assistance
  • Have end-to-end ownership of the request and ensure closure only once it is complete
  • Track, follow-up and resolve customer’s outstanding issues in a timely fashion
  • Ensure customer is provided timely updates on the request
  • Create a positive customer experience in every interaction
  • Escalate to Experts/Technology/Vendors on time, for issue resolution, which is out of scope
  • Participate actively in Tier Meeting, Team Meetings, and Training
  • Contribute to Kaizen culture by identifying opportunities to improve
  • Adhere to prescribed Standardized Work and support in keeping the documentation up-to-date
  • Adhere to prescribed CRM Standard Operating Procedures (SOP) and Critical to Quality (CTQ) elements
  • Participate in activities, training programs and events related to Honeywell Operating System (HOS)
  • Fluent in English and Spanish; French and Portuguese language is a plus
  • Good communication (written and spoken) and demonstrates active listening skills
  • Proficient in MS Office (Word, Excel, PowerPoint)
  • Knowledge of Customer Relationship Management (CRM) application
  • Basic knowledge of HR processes and back-end operations
  • Effective call-handling skills and experience in interacting with global customers
  • Strong communication skills and professional presence to handle email, chat and call support
43

Lead Operations Analyst Resume Examples & Samples

  • To work and resolve technical problems in NAS/SAN area and work on service Operations tasks(Monitoring, Incident, Change, Problem, upgrades) in 24X7 rotation shifts
  • Liaise with other support teams within or outside of command centre to address the internal support team’s issues as well as share and adopt best practices being followed
  • This role includes Shift Lead responsibilities hence people having Queue Management experience, End to End Project delivery experience will have an added advantage
  • This includes accountability of overall Monitoring and Break-fix activities being monitored in shifts
  • Provisioning, Decommissioning on various Enterprise and Mid-tier NAS and SAN arrays
  • Incident/Change & Problem Management to ITIL standards
  • Controlled resolution of Incidents and Problems within agreed service levels, including classification, prioritisation and initiation of action, identification and documentation of root causes and implementation of remedies
  • Close liaison with other Infrastructure teams within or outside of IaaS
  • Post Incident Review (PIR) and Problem resolution meeting attendance providing input to resolutions
  • Existing Storage environment configurations review in order to address issues proactively (Quality Assurance checks, vendor recommendation follow-up, etc.)
  • Standard storage allocation task completions in agreed OLAs
  • Detailed project design review ensuring that the requirements meet defined acceptance criteria and follows appropriate principles to implement effective support to target infrastructure
  • Storage infrastructure delivery, installation and configuration according to existing standards and documentation if required and suggested by engineering team
  • Suggestions for any required Storage infrastructure changes and or tuning to meet project requirements
  • The role holder uses appropriate writing style and vocabulary ensuring complex technical concepts are understandable by the audience
  • Building productive working relationships and developing a resource network through the exchange of information that focus on mutual achievement of defined goals
  • Active Storage team representation at customer / supplier meetings
  • Proactive escalations of any possible issues to the management if required
  • Production of new documentation, training guides and presentations for internal teams & other team members as necessary during the course of the role holder activities
  • Working experience in a fast paced NAS environment
  • Extensive knowledge & working experience on Primary- EMC ISILON & Secondary- NETAPP
  • Working experience required on Block Storage arrays like IBM (SVC, XIV), EMC (VMAX, Centerra), Infinidat, Pure storage etc. Working experience on TSM environment will be added advantage
  • Should have working experience on SAN and NAS provisioning, decommissioning, migrations etc
  • Monitor & resolve Isilon/Netapp performance issues using InsightIQ/DFM Ops Manager
  • Experience working on zoning on Brocade and Cisco Directors/switches
  • Should be able to work with different storage vendors in coordinating & fixing issues
  • Should have experience handling Major Incident calls & working until RCA is known & fixed
  • Experience in delivering any new Projects end to end, also be able to drive projects within team
  • Exposure on ticketing tools like Service Now
  • Implementing, documenting and supporting disaster recovery solutions
  • Monitor log files, performance issue for critical systems
  • Experience & Troubleshooting on Storage related issues like storage pool, database issues, path errors, utilization levels & hardware issues
  • Understanding & experience working on Windows & UNIX OS platforms
  • Ability to work effectively across time zones and geography
  • Bachelor’s degree is must
44

Lead-operations Resume Examples & Samples

  • Set the path to success: Participate and lead the ongoing development of each team; keep the agents updated on new process changes / updates, improvement initiatives
  • Keep management updated: Relay important information in the form of timely and accurate reports
  • Build the company: Seek, develop, and maintain relationships with potential, current, and future clients
  • Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction
  • Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
  • Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
  • Keep Sutherland grounded: Support, create, and oversee proper documentation of processes and/or employees and ensure adherence to policies and guidelines
  • Support the team: Provide coaching & feedback to enhance agent performance on communication skills, customer handling skills, resolution improvement and process compliance
45

Senior Product Lead, Operations Resume Examples & Samples

  • Partner with analytics, engineering, and key stakeholders to build new technology solutions for our unique omnichannel model that support an unprecedented level of scale across fulfillment operations, retail and customer service
  • Leverage the rich data we have (and some we need to collect) to embed intelligence into our operational systems to reduce costs and improve the customer experience
  • Support the expansion of operation from one 160,000 square foot distribution center to multiple distribution centers including our retail locations
  • Own the product road map and product development from inception through launch
  • Synthesize coherent product requirements that bring clarity, focus and prioritization to complex problems
  • Break projects into attainable milestones and lead cross-functional teams through the agile execution process
  • Define metrics for identifying success and failure while ensuring the team and stakeholders are clear on objectives
  • Cultivate a deep understanding of the user- both the Rent the Runway customer and our internal business users
  • Champion the operation within the greater organization by translating your deep, technical understanding of systems and workflows into a digestible and coherent vision
  • Bachelor’s Degree/Master’s Degree
  • 4+ years in a product role
  • Analytics or operations background preferred
  • Analytical thinker capable of breaking complex problems down to their constituent parts
  • Highly organized leader & communicator with the ability to drive results by rallying and focusing cross-functional teams and stakeholders
  • Comfortable and energized by uncharted problems
  • Passionate about Enterprise solutions, eCommerce, mobile, and the overall logistics & operations
  • Flexible, able to adjust and change direction as the business environment and technology universe evolves and changes
  • Personally committed to Rent the Runway and delivering a seamless customer experience
  • Entrepreneurial in spirit with a passion for disruption
  • Experience in a competitive, fast-paced and challenging environment
46

Senior Lead Operations Analyst Resume Examples & Samples

  • Coordinate closely with the Engility Program Manager to establish standard estimating processes and methodologies for estimating products
  • Participate in customer relationship and business development efforts; develop statements of work (SOW) for related efforts
  • Provide objective independent technical reviews or program/estimate baselines
  • Promote research and methodology development across the team and mentor other analysts to complete such projects
  • Recommend innovations to enhance quality of estimating products
  • Play and active role in the mentorship and training of junior analysts
  • Participate in quality assurance (QA) efforts for all major deliverables including Cost Review Board briefings, Program Life Cycle Cost Estimates (PLCCE’s), and Line-by-Line Reviews
  • Lead cost estimate development and support updates to existing PLCCE’s
  • Brief and defend methodology, analysis, and results to senior government leaders
  • Perform multivariate statistical analysis to model a large number of data points and derive patterns within the data to identify cost driver characteristics and assess variations from the computed norms. Assess impact of outlying data on the project objectives and expected outcomes
  • Conduct technical, schedule, risk, and programmatic evaluations of system baseline description and acquisition plan as described in Cost Analysis Requirements Description (CARD) and related documentation
  • Continuously communicate/coordinate with the immediate supervisor, project leaders and other professionals in the team
  • Act as a leader in Engility’s business development efforts on the West Coast
  • Form relationships with customers and teammates in the Southern California Area
  • Attend International Cost Estimation and Analysis Association (ICEAA) and other conferences including NASA and SMC CIPTs as needed to promote Engility presence
  • Support training activities in support of the Cost Estimating Body of Knowledge (CEBOK) at ICEAA Conferences
  • Play an active role in the Engility cost community of interest, including process review and white paper development. Promote abstract submission to various cost conferences
  • Bachelor’s Degree in engineering, mathematics, statistics, computer science, business or equivalent
  • 10+ years of experience in cost modeling
  • 10+ years of experience using statistical analysis software applications (advanced MS Excel tools, Crystal Ball, or SAS)
  • 10+ years of experience defining and creating databases, database tables, data schema and data models
  • Proficient in Microsoft Office, strong Excel skills required. VBA coding and modeling preferred
  • Ability to work independently with minimal supervision and lead other analysts on large projects
  • Experience briefing and defending estimating results to senior leaders
  • Interim-Secret clearance
  • Masters Degree
  • Cost analysis related Certification, such as Certified Cost Estimator/Analyst (CCE/A)
  • 10+ Years experience with estimating one or more following components/functions: Naval Weapons systems; Intelligence, Surveillance, and Reconnaissance; Cyber Warfare; Command and Control, Information and Knowledge Management; Communication Systems; Satellite/Aerospace Systems
47

Senior Lead Operations Specialist Resume Examples & Samples

  • Bachelor's degree in Business Management or equivalent business experience preferred
  • Performs basic technical tasks, using tools such as Excel, Word, Access and Visio
  • Has solid familiarity with internal loan servicing systems such as MBWS and MSP (BKFS)
  • Solves business problems and completes analysis
  • Follows established project plans to meet deadlines
  • Communicates analytical results to the immediate manager and senior management
  • Speaks and writes clearly and appropriately
  • Able to give direction and coaching
  • Understands how one's work fits into the objective of the project
  • Always looking for ways to improve processes
  • Exhibits professional and ethical conduct
  • Strong leadership skills required
  • Develops partnerships with team members, vendors, senior leaders, and peers
48

Team Lead, Operations Resume Examples & Samples

  • An associate degree in business management or equivalent work experience is required with two years’ experience working in a financial institution
  • An extensive knowledge and experience working with IRS or state Regulations
  • Excellent oral, written, telephone, interpersonal, analytical and critical thinking skills are required
  • The applicant must have the ability to self-manage multiple tasks and assignments simultaneously without losing focus, as well as be able to lead and participate as an active team member daily in a high-volume work environment
  • Possesses the ability to work with a high degree of accuracy and attention to detail as required for a high-risk environment
  • Expert with a PC, especially Excel, Word and SharePoint
  • Strategic thinker who is able to envision and implement new and innovative means to streamline current processes
  • Knowledgeable in Individual Retirement Account and/or Health Savings Account deposit products
  • Is the lead for the team to balance the department’s workload to ensure completion of all daily departmental processing functions as it pertains to IRA and HSA Plans
  • Provides guidance to associates as related to Retirement and HSA Plan federal & state regulatory rules, bank policy and department procedures. Serves as a resource person to avoid non-compliance and inaccurate processing
  • Train new and existing employees learning new functions. Provide appropriate feedback during training to ensure that employees are learning the proper processes and achieving the expected level of performance
  • Monitors, tracks, reviews and updates written procedures on an on-going basis
  • Performs daily departmental tasks, when needed, as well as management related approvals, quality controls and highly complex/escalated issues
  • Assists in the hiring, developing and coaching of team associates
  • Participate in and facilitate information sharing with department manager, business partners, peers and team members
  • Provides backup for the manager in their absence
  • Demonstrate an understanding of the end-to-end corporate actions and income processing functions including statistics gathering, scorecard reporting, and overall system capabilities
  • On the Job
  • On site seminars
  • Regulatory Industry publications
  • IRS publications
  • Key Employee development training programs
49

HES Team Lead, Operations Resume Examples & Samples

  • Provide overall HES field support leadership to the Operations group in the Canadian Business Unit (CBU)
  • Lead by example by demonstrating behaviors according to the Chevron Way, and ensuring execution of Chevron’s Operational Excellence Management System (OEMS)
  • Manage incident response and investigations in compliance with Chevron’s Incident Investigation & Reporting (II&R Process), including Incident Management System (IMS) data entry, investigation support and implementation of recommendations
  • Support Operations by driving fit-for-purpose implementation of OE processes/procedures
  • Provide visible leadership to Operations group by participation in Operational Excellence (OE), risk management and pre start-up reviews
  • Provide HES support with program-specific Contactor HES Management plans and communicate HES expectations prior to contractors mobilizing to the field
  • Identify and coordinate applicable OE training to the Operations team
  • Ensure the sharing and implementation of lessons learned from incidents, significant near misses and project lookbacks
  • Participates in Managing Safe Work (MSW) leadership field assessments
  • Participates in contractor/HES audits and inspections
  • Engage and coordinate execution of OE/IFO related work plans with the greater HES team based in Calgary
  • Overseeing day-to-day work of HES contract personnel (if any)
  • Bachelors degree in related field (or combination of relevant education and experience)
  • 5 - 8 years of directly relevant upstream operations HES experience is required. A combination of safety, operations and service rig experience is highly preferable
  • Preference for OH&S certification
50

Lead-operations Resume Examples & Samples

  • 1-2 years of retail experience
  • Standing for extended periods
  • Speaking clearly with employees and customers
  • Basic math functions (adding, subtracting, multiplying and dividing)
  • Ability to exercise a high degree of professionalism
  • Must be able to work evenings, weekends and holidays as needed
  • Must be able to perform all retail floor functions including standing for extended periods, climb ladders, stock/retrieve/ merchandise, and unload shipments
51

Team Lead-operations Resume Examples & Samples

  • Perform ops support activity
  • Work with Unit Manager to ensure the support service staff is handling production goals within department
  • Provide feedback to Unit Manager on new hire progress, surfacing issues or other actions that should be taken to improve/maintain success
  • Provide first level help to support staff by answering questions, addressing escalated issues, researching customer accounts or providing feedback to staff
  • Participate in weekly coaching sessions with Unit Manager and staff members as assigned
  • Perform weekly QA audits in each company. Achieve and maintain acceptable scores and functions as outlined in the QA program. Maintain prompt and accurate documentation outlining all steps of the QA program that have been taken in individual organized files
  • Provide feedback to Unit Manager on staff performance
  • Maintain a working inventory of accounts; provide other supervisory resolution action as needed
  • Prepare daily and weekly reports as needed as to the status of the MTD production goals
  • Conduct weekly rap sessions with staff members and provide updates to the Unit Manager regarding issues discussed
  • Communicate directly with Clients and Client Manager regarding account level inquiries/issues
52

Group Lead-operations Resume Examples & Samples

  • Meet or exceed goals for key production metrics for area
  • Ensure proper operations of equipment including safety, quality, and preventative maintenance to meet production metrics
  • Provide the area with effective leadership, guidance, and communication
  • Assist employees as necessary to maintain required production, complete repairs, preventative maintenance, and changeovers
  • Collaborate with technical personnel for installations, repairs, adjustments and process improvements
  • Coordinate daily work assignments and hold daily meetings to review production metrics and issues with counterparts and team members
  • Maintain all required records(Timesheets, Overtime, LSW, Training, etc)
  • Maintain work areas and tools according to Visual Management and 5S Standards
  • Work from established procedures including Safety, Environmental, Quality, Standard Work, and verbal instructions
  • Provide back up support and relief to maintain production metrics
  • Adapt to standard work variances to help solve problems and concerns
  • Be a role model to encourage good attendance and good work habits
  • Have a working knowledge of all departmental operations
  • Lead a continuous improvement culture by instilling Plan, Do, Check, Act, and RCCA (root cause corrective action) methodology to eliminate waste
  • Create a work environment conducive to employee morale, motivation, and teamwork to accomplish performance objectives
  • Monitor Team Leader goals and drive for standardized effective solutions to existing problems
  • Audit standardized work to ensure adherence to standard processes and procedures
  • Implement Global Auto Care Operating System behaviors, systems, and processes to continually improve competitiveness
  • Communicate key performance metric progress and roadblocks to Lead Supervisor
  • Attend Tier 1 and 2 (tier 1 listening and coaching, tier 2 leading)
  • Escalate all issues affecting the key metrics: Safety, Quality, Delivery, and Cost
  • High School Diploma/GED or 2 years equivalent experience in leadership position
  • Lean manufacturing experience or ability to adapt to a Lean Culture
  • Leadership and integrity; manages by fact, achieves results, builds teams
  • Bias for action, decisive, and self-directed
  • Commitment to achieve key performance metrics and drive for continuous improvement
  • Vision and purpose, provides direction, inspires, and motivates
  • Customer focus, meets expectations, internally and externally, forms partnerships
  • Analytical problem solving ability, process oriented
  • High level communication skills both written and verbal
  • Demonstrates the ability to develop people
  • Establish sound organizational and computer skills
  • Refer all questionable conditions to Lead Supervisor
  • Perform other duties as required or assigned
  • Follow all prescribed Health, Safety and Environmental rules and regulations
  • Weight:Lifting up to 40#, with the ability to walk and stand for extended periods of time
  • Job requires: Leadership abilities, self-direction, possess decision making, problem solving, conflict resolution, strong communication, and computer skills
  • Physical capabilities: Stretching, lifting, climbing, twisting, turning, standing, pulling, pushing, reaching and bending
53

Team Lead-operations Resume Examples & Samples

  • The safe operation, set-up, repair, preventative maintenance, and the regulation of machine cycles, to meet production metrics
  • Assist employees as necessary to maintain required production, complete repairs, preventative maintenance and changeovers
  • Collaborate with technical personnel for installation, repairs, adjustments and process improvements
  • Insure the line is adequately supplied to meet production metrics
  • Work from established procedures including Safety, Quality, Standard Work and verbal instructions
  • Have a thorough knowledge of all department operations and the ability to demonstrate process proficiency
  • Maintain all required records
  • Maintain visual board per the standard work instructions
  • Prepare/Lead Tier 1
  • Engage in the continuous improvement culture and seek opportunities to eliminate waste by participating in RPS (Rapid Problem Solving), and RCCA (Root Cause Corrective Action) events
  • Provide direction, instruction, training and audit adherence to Standard Work Procedures
  • Assist in the competency evaluation process for employees
  • Use Global Auto Care Operating System methods for problem solving, root cause and corrective action
  • Communicate with counterparts regarding key metrics and departmental issues
  • Coordinate daily work assignments and hold daily standup meetings with operators within the department to review production metrics and issues
  • Search for opportunities to eliminate waste
  • Collaborate with other shift Team Leaders to get a consensus for all Standard Work changes
  • Adapt to Standard Work variances to help solve problems and concerns
  • Be a role model to encourage good attendance and work habits
  • Demonstrate the importance of setting and reaching goals and getting things done right
  • Refer all questionable conditions to Group Leader or other appropriate personnel
  • Seek to attain Yellow Belt Certification or higher
  • Job requires: Leadership and mechanical abilities, self-direction, possess decision making, problem solving, conflict resolution, strong communication, and computer skills
54

Lead-operations Resume Examples & Samples

  • 2-4 years of manufacturing experience coupled with strong communication and leadership skills. Proven ability to take initiative, drive for results and implement new processes
  • Execute processing schedules issued by Production Planners. Based on processing schedules, create and communicate assignment for current shift and in coming shift. Create and publish end of shift report. Update short term schedule with shift result. Schedule preventative maintenance on the mills and down time for processing equipment
  • Assist supervisor in running daily operations; monitor status of all processing activity (processing, pre-weighing and/or raw material status), trouble shoot problems and anticipate the needs of upcoming batches, audits processes
  • Monitor productivity of staff and help ensure that employees have equipment, materials, components, etc. to maintain the department productivity
  • Review and release batch cards & input Info-Lab information. Cut SEQ#s and authorize and print batch cards
  • Ensure safety & quality procedures are followed. Arrange for and give safety and quality training as needed
  • Use online programs and websites to collect and modify information (such as Amadeus, MSDS, DF, etc.)
  • Maintain an inventory of kettles and totes (working with the STP to transfer bulk as necessary). Prioritize washroom personnel to ensure that kettles and totes are ready for the batches in-process
  • Perform cycle counts. Inform Logistics of raw material shortage issues. Help planner keep track of bulk inventory. Keep a close inventory of supplies, especially CIP-100 & CIP-Additive and hook up these cleaning agents whenever they run empty
  • Ensure that fork lift start up check list is renewed every month, respirator sheet, interdepartmental audit, cleaning/sanitization logbook
  • Input data to track productivity of the department. Assist in the training of employees. Create and publish Job Aides
  • Coordinate all the activities surrounding pilots and 1st productions
  • Have procedures unlocked by lab as necessary
  • Provide color-matching evaluations for liquid makeup
  • Adhere to GMP’s/SOP’s housekeeping standards and all site safety policies. Comply 100% with all documentation requirements (OTC, Cleaning, safety checklist, etc.)
  • Perform daily functions as processor, pre-weigh or sanitizer. Pre-weigh raw materials, labels, transact and store for production. Process bulk in accordance with IQ procedures. Clean and sanitize equipment as required
  • Perform miscellaneous tasks and projects as directed by Management
55

Lead Operations Resume Examples & Samples

  • Ready to work on extended weekend , Night shift as per requirement
  • Should have managed team of min 4 personal working 24*7
  • Should have people management skills
  • ITIL certification & process understanding must
56

Lead, Operations Resume Examples & Samples

  • Responsible for governance and/or ownership of IT service management processes
  • Plans and conducts cross-functional root cause analysis studies for high severity problems and failed changes
  • Disseminates information to the organization regarding planned outages and/or implementation of changes impacting production services
  • Technical Subject Matter Expert / Analyst
  • Knowledge of SQL and Data Mining
  • Knowledge of SQL Server Reporting Services (SSRS)
  • Knowledge of Microsoft Project Server 2010
  • Knowledge of IT Project Management and experience with Enterprise Project Management Tools
  • In-depth disciplinary knowledge; leverages business acumen and subject matter expertise
  • Provides deep subject matter expertise, advice and program delivery
  • In-depth understanding of SBD goals, customer requirements and knowledge of competitor practices
  • Thorough understanding of SBD business priorities, strategy and direction
  • Thorough understanding and management of customer business needs and expectations
  • 8-10 years of relevant experience or equivalent combination of education and work experience
  • Advanced understanding of IT Project Management principles and techniques; preferred certification
  • Extensive experience in managing change and engaging team members
  • Applies a comprehensive knowledge of service management, operations and support to drive continuous improvement
  • Experienced understanding technology system architecture and most technology disciplines
  • Applies knowledge to analyze and develop solutions to highly complex problems
  • Thorough understanding of key business drivers and ability to communicate and translate those needs to technical solutions
  • Thorough awareness of IT services and ability to recognize new service needs
57

Technical Lead-operations Risk Resume Examples & Samples

  • Work as J2EE technical lead for suite of Operational Risk management applications
  • Understand requirements and manage and own end to end delivery of those requirements from offshore team
  • Participate in requirements discussion, propose and evaluate technical solutions, design, review design, code and test plans
  • Be a hands-on technical leader. Mentor and guide offshore team members
  • Provide development sizing and estimation
  • Support integration, user acceptance and production tests
  • Manage and Report progress on work and work collaboratively with the existing global team
  • Keep abreast of latest technological happenings in his work area and bring relevant ideas/concept to the table
  • Experience: Around 10+ years predominantly in J2EE
  • Should have some background in several of ExtJS/UI Frameworks/PL-SQL/Reporting Tools
  • Knowledge of UML and Design Patterns
  • Expertise on multiple software sizing/estimation methodologies
  • Knowledge of SDLC and various SDLC models
  • Analytical approach to problem solving
  • Nice to have - Exp working in any PL/SQL, Reporting Tool/Dashboards
  • Nice to have – Knowledge of Risk domain (preferably Operational Risk)
  • Hands on design and coding experience on Java-J2EE
  • Hands on design and coding experience on several of Spring/Hibernate/SpringDAO/ExtJs/UI Frameworks/PL-SQL/Reporting/Data Warehouse
  • Should be good at data models and have an understanding of relational databases
  • Must be able to understand requirements and convert to technical design and code
  • Sound SQL Knowledge (materialized views, complex queries, performance tuning)
  • Familiarity with some of Reporting tools, Web services, Junit, Eclipse, SOA, Workflow (JBPM), Rules engine, Big Data, R, Semantic Web, In memory databases, OLAP and other emerging technologies
  • Knowledge/experience with performance testing/tuning tools for enterprise applications
  • Nice to have - Exposure to the domain of Risk/Basel/Banking
  • B.Tech/B.E./MCA or equivalent
58

Lead, Operations Resume Examples & Samples

  • Assists in the maintenance, enhancement and configuration of the Enterprise Portfolio and Project Management tools
  • Assists in the management and maintenance of multiple enterprise data marts
  • Will maintain and build enterprise reports and dashboards to support monitoring of portfolio and project execution
  • Experience with Microsoft Project Server Infrastructure and application configuration
  • Experience with industry portfolio and project management tools and corresponding infrastructures
  • Ability to program in Powershell, SQL, VB.Net, VBA
  • Knowledge of SQL Server or similar databases
  • Experience with working in cloud based infrastructures
  • Experience with BI reporting tools (SSRS or similar)
59

Lead Operations Technology Resume Examples & Samples

  • Utilise your expertise to identify and work to remove inefficiencies by showing leadership in continuous improvement
  • Extensive technical knowledge of physical hardware and logical assets into new projects / technical design and architecture (studies) managed by Technology or Major Capital Projects and / or other functions
  • Integrating IT/OT environments from Level 0 - 3 of the ISA95 standard providing technical SME
  • Ensure compliance to relevant global Asset defined processes and standards, statutory legislation, GLD's, Fatal Risk Controls, and Industry or Government Standards
  • Ensure content of technical documentation is maintained to reflect the "as built" condition as per authorised modifications and changes
  • Support Maintenance or Operations functions in resolving Process Control problems or risks
  • Ensure coding environments are standardised and centralised - aiming to achieve PLC code standardisation
60

Senior Team Lead-operations Resume Examples & Samples

  • Ability to speak effectively before customers and associates
  • Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Certificates, Licenses, Registrations Complete all related training modules for the position
  • Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job
  • The associate is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl
61

Senior Team Lead Operations Resume Examples & Samples

  • Adapts to changes in the work environment while demonstrating accuracy and thoroughness
  • Applies feedback to improve performance
  • Manages competing demands
  • Changes approach or method to best fit the situation
  • Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, plan-o-grams and procedure manuals
  • The associate is occasionally required to sit and climb or balance
  • The associate must constantly lift and/or move up to 3 pounds, frequently lift and/or move up to 6 pounds, and occasionally lift up to 1 pounds with another associate
62

Lead Operations Specialist Resume Examples & Samples

  • Reviews, evaluates, processes and monitors the quality of work as measured against accuracy, timeliness, and productivity standards
  • Subject matter expert on all Retirement operational policies and procedures
  • Must have the ability to communicate complex issues both in-writing and verbally to management and internal/external customers
  • Must be able to provide oversight of existing processes and mitigate risk against future firm impact
  • Documents quality issues, performance measures and quality improvements for management review
  • Research complex situations and define the actions necessary to resolve the situation
63

Gold Choice CSR Lead.operations Resume Examples & Samples

  • Effectively communicate and offer ancillary products, services and upgrades to enhance our Gold Plus Rewards customer’s travel experience
  • Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells
  • Achieve personal sales goals while supporting the goals of the team
  • Personally welcome Gold Plus Rewards customers with a pleasant greeting and answer questions in a friendly manner
  • Provide world class customer service to valued Gold Plus Rewards customers by managing the rentals and the exit process, in compliance with Hertz’s policies and procedures, with accuracy and attention to detail
  • Resolve customer issues and concerns tactfully, using effective customer service techniques
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
  • Operate within the areas of rental counter, Gold Choice, and exit gate at the location
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
  • Keep work area organized and free of clutter
  • 1- 2 years customer service and/or sales experience required
64

Lead Operations Agent Resume Examples & Samples

  • Develop strong relationships with the line staff and Lead by example
  • Manage the maintenance, preparation and routing of job orders
  • Prepare accurate bills of lading
  • Arrange next flight out export and deliveries whenever possible
  • Respond to customer inquiries and refer clients to the appropriate channels
  • Ensure quality of all services and processes within the facility
  • Perform Operations and Warehouse inspection / walk-through daily
  • Strategically plan flights based on airline performance, cost efficiency and transit time
  • Participation in Line Staff Scheduling,
  • Reviewing all shipments before they are dispatched for tender
  • Reviewing the outbound flight monitor
  • Monitoring / answering notes on all proprietary operations systems
  • Ensuring that twice daily checks are done on all refrigeration / freezer units
  • Training staff on operations procedures and ensuring all SOP’s, memorandums, and protocols are implemented and followed
  • Post departure confirmation has been obtained and flights have departed as planned (POST-FLIGHT REPORT)
  • Ensuring that all controlled documents are maintained properly and in accordance to GxP complinace
  • Complying with the Certified Cargo Screening Program and guidelines
  • Managing cold chain requirements
65

Team Lead, Operations Resume Examples & Samples

  • Leads and directs the activities of assigned cell of Production Coordinators, Processing/Weighing Technicians and Material Handlers/Sanitizers to effectively weigh/manufacture bulk products according to GMPs (Good Manufacturing Practices) and production specifications. Selects, trains, motivates, counsels, and rewards subordinate staff to ensure the achievement of departmental goals. Instructs staff in the areas of quality control, general manufacturing procedures, and safety issues. Must work towards continuous improvement in all areas of production. Creates a specific line of sight that tells employees where we are going, how we will get there, and the expectations. Develops team to own day to day operational issues
  • Inspects department areas to ensure safety and cleanliness standards are in accordance with Good Manufacturing Practices and 6S Lean Manufacturing practices. Responsible for all safety issues affecting employees, including taking action to minimize risk of injury as needed
  • Works with Team Lead II or III to build expertise on analysis of equipment problems to isolate specific causes (i.e. man, method, machine, materials) and participates in troubleshooting of equipment utilizing scientific methodologies such as Cause & Effect, FMEA (Failure Mode Effect Analysis, PDCA (Plan, Do, Check, Act), 5 Why’s, etc. Consults with support teams, as necessary to determine root cause and implement corrective action
  • Ensures proper utilization of equipment, manpower, and materials to eliminate downtime, injuries, and/or scrap. Develops more efficient means to identify limiting factors of equipment, staffing, and materials to better utilize available resources and to maximize productivity
  • Interacts with Scheduling, Planning, Packaging, Engineering, Quality, Warehousing, and other support functions to identify and resolve issues impacting product quality and/or production efficiencies. Reacts quickly to multiple situations involving production. Thinks creatively and independently in leading team efforts in resolving recurring issues. Leads change effectively in a high employee involvement and teamwork oriented environment
  • Maintains control of production man-hours by monitoring area efficiency reports. Reviews daily production reports to maintain and improve scheduled production levels of finished product for distribution. Develops and implements control systems, interprets information, and implements problem-solving actions and continuous improvement processes
  • Plans and supervises the repair of production equipment to minimize production downtime and cost. Analyzes downtime reports and consults with Planning and Engineering to establish repair priorities. Coordinates scheduling of preventive maintenance (PM) and repairs to maximize productivity. Follows established Trigger Point system to notify and drive decisions regarding machine failure, product and/or component defects
  • Assesses the quality of bulk products by inspecting appearance, function, color, viscosity, and correctness by using all available information pertaining to the particular bulk/raw material type. Audits each skid/weigh cell at startup to ensure all production requirements are in compliance
  • Must have a proven ability demonstrate leadership skills in a team environment
  • Must have excellent oral and written communication skills to interact with subordinates and other Manufacturing personnel
  • Must be flexible to change shift and/or schedule due to changing business needs
66

Analyst Lead, Operations Resume Examples & Samples

  • Takes accountability/responsibility for tasks and actions
  • Intermediate Knowledge and understanding of PLC. Ability to multi task across multiple projects
  • Become Subject Matter Expert on accounting processes for various applications across the bank
  • Second level support for complex production issues, for on and offshore partners
  • Ensures requirements have all the required data elements
  • Ensure design of Accounting flow is within policy
  • Reviews & drives defect Resolution / ensuring root cause analysis
  • Execute complex test scripts
  • Provide in depth KT’s to junior analyst and/ or offshore for transition
  • Anticipates business needs
  • Broad, across multiple lines of business
67

Lead, Operations Resume Examples & Samples

  • Team Development – Support a team environment built around positive enforcement, knowledge transfer among staff, training, and superior customer service. Support Management in goal setting, accountability, and scheduling for staff
  • Partner with CTM Service – possess the ability to provide cross functional support to the CTM Service team by serving as a resource for any escalations, and/or taking calls in the queue to maintain desired service levels
  • Processing – possess the ability to manage workloads for the team and process subscription requests for advisors to receive technology access
  • Planning - Work directly with Management to incorporate planning and goals in order to streamline processes and find opportunities for improved efficiency
  • Improve Customer Experience - Position interacts with multiple service teams including but not limited to: Registration, Service, Transitions, and Commissions service. The Lead will be expected to provide proper training tools and resources to assist staff and educate external users; track department’s ongoing cross-training efforts; recognize department needs and support efforts/initiatives to improve current processes
  • Increase Productivity - Reviewing open issues and items out of SLA with direct reports; analyzing and improving current workflows and manual processes within the group to ensure the best possible service experience for clients; continually create measurable efficiencies for onboarding
  • Project Support – Provide support for all new and ongoing projects including system enhancements, user acceptance testing, new office onboarding, migration efforts, and other needs as they arise
  • Documentation – Develop and perform periodic reviews of all documentation to ensure department is updated on changes and documentation is prepared for audit purposes
  • Risk Prevention – possess the ability to anticipate and detect actions that could negatively impact stakeholders and jeopardize the client experience
  • Thorough documentation skills and ability to document new processes
  • Self-motivated, self-directed, team oriented, responsible, and reliable, with a positive attitude and a proactive style
  • Excellent interpersonal, written and verbal communication skills with the ability to interact with various levels of personnel, in addition to encouraging and building positive relationships and communicating effectively with all co-workers and outside sponsors
68

Lead Operations Analyst Resume Examples & Samples

  • Accountable for ensuring all aspects of the Project delivery are successfully completed in line with the Midrange strategy
  • Coordinate and provide technical suggestions for business working on the project/service in line with the Midrange strategy
  • Work/support automation initiatives for Midrange to increase efficiency
  • Identify the areas within midrange where manual activities are happening via projects and drive the initiative to automate them. This will require extensive research of services, project activities, planning and execution for about a year
  • Ensures that existing problems and known errors in systems and services being brought into operation are understood and managed in the same way as those arising from operational incidents from service prospective
  • Adhere to the standard operational procedures to address the alerts received on the respective services
  • Proactively identify improvements that can be made to systems or services and make appropriate recommendations based on sound rationale
  • Identify and report repeat incidents and ensure that Problem Management colleagues are effectively engaged to follow up
  • Work across organisational boundaries, e.g. business and IT communities, to achieve objectives and manage conflicting needs / priorities within each area. The decisions made will have a direct impact on customers and end users
  • Be responsible and answerable to stakeholders for any issue involving any particular platform under their lead
  • Assist in the evaluation and take-on of new business
  • Communicate: To ensure intended message is understood and the desired response achieved
  • Consult, early and often: To get the useful information and ideas, ask questions
  • Remember, they are human: Operate with an awareness of human feelings
  • Plan it: Time investment and careful planning against it, has a significant payoff
  • Relationship: Try to engender trust with the stakeholders
  • Simple but not easy: Show your care. Be empathetic. Listen to the stakeholders
  • Managing risk: Stakeholders can be treated as risk and opportunities that have probabilities and impact
  • Compromise: Compromise across a set of stakeholders' diverging priorities
  • Understand what success is: Explore the value of the project to the stakeholder
  • Take responsibility: Project governance is the key of project success
69

Team Lead Operations Resume Examples & Samples

  • Uses scripted dialogue and may escalate inquiry to product support, billing, sales or return/repair
  • At higher levels, may be asked to provide responses to submitted questions via out-bound calling
  • Determines methods and procedures on new assignments to streamline workflows based on experiential knowledge
70

Business Unit Lead-operations Resume Examples & Samples

  • Set a clear and robust vision by develop and deploying business unit strategy for packaging, that is aligned to the overall site operations
  • Focus optimising resources, continuous improvement of efficiencies, waste outputs whilst employing EHS, GMP and Engineering standards
  • Deploy strategic management, operational and tactical plans be using GPS methodologies
  • Create, plan and develop ways to lead a team of engaged capable people
  • Drive and deliver day to day Value Stream and targets and deploy top 3 priorities to meet the short team and long term improvement targets
  • Establish appropriate measures to monitor all aspects of business performance
  • As a senior member of the extended leadership team cultivate a network of collaborative relationships with peers from other functions
  • Tertiary qualifications in a related field
  • Superior ability to develop, manager and deliver of strategy
  • Experience in problem solving with peers, fostering a collaborative environment to achieve high performance team mindset
  • Communication and interpersonal skills for liaising effectively with management, staff and external stakeholders
  • Delivering results and expectations
  • Drive to take initiative and work under own direction
  • Experience working within Pharmaceutical, FMCG in manufacturing is desirable
71

Lead Operations Analyst Resume Examples & Samples

  • Build and update deal proposals for new multi-year and/or At-Risk contracts, including but not limited to supporting report-out of every discovery meeting
  • Build, maintain, and update sales reports on SalesForce.com platform. Reports could include pipeline reports by Client Exec, by offering stage, PTQ, etc
  • Create and update Return on Investment analyses to be used to support sales. Includes ROI estimates for Destination Center implementations, SSO implementations, AS&R engagements, and Physician Strategies consulting work. Integrating tool/outputs into sales/marketing materials, and client deliverables
  • Maintain and update account management reports, including “renewal customer at risk reports,” SSS leads, and staffing activity reports to assist in managing capacity and new assignments
  • Manage a few high potential Analytics accounts that are vital to our Account Management pilot
  • Update SPS top sales target lists based on hospital data from Definitive and Stryker implant sales data via OneSource and Sales Ops data
  • Interface with Sales Directors to manage sales pipeline towards revenue budget
  • Create and maintain BPCI Convener reports on a monthly basis to support SPS’s financial responsibilities as a convener: Episode and True Up audits
  • Develop and maintain new ad hoc outcomes analyses requested. Examples of recent analyses include: Mako vs. non Mako, outpatient hospital case volume growth, disposition impact on readmit analysis, cemented vs. cementless
  • Use data from HRO and EPM to track performance metrics of risk-based contracts towards contractual true-ups or true-downs
  • Assess qualifying orders and determine winners of SSS
  • Mining data assets to augment sales targeting strategy from sources that include: Definitive, claims data, and HRO/PRO data, and new third party data sources
  • Making edits/redesign to research templates for prospective clients
  • Developing sales targeting tools for Physicians Strategies
72

Team Lead-operations Resume Examples & Samples

  • Establishes and maintains the integrity of work products using configuration identification, configuration control, and configuration status accounting
  • Delivers services in accordance with service agreements
  • Maintains and reports specified measures
  • Performs human resources related functions
  • Ensures the people performing or supporting each process are trained as needed
  • Communicates and ensures implementation of all work changes
  • Responsible for service delivery performance measurement, management to achieve service excellence, and contract compliance
  • Knowledge of Claims Processing
  • Decision making/problem solving skills
  • Motivational/leadership skills
73

Production Team Lead, Operations, nd Shift Resume Examples & Samples

  • Conduct in-process quality control assays to ensure mRNA are within specifications
  • Assist in the daily scheduling of work and staff
  • Monitor performance of assigned staff, assist in providing regular coaching and counseling
  • Bachelor’s degree in Biology, Biochemistry, Molecular Biology, Chemistry or Chemical Engineering, or related field
  • 5+ years’ experience in a fast paced production setting
  • Knowledge of laboratory automation and high throughput systems
  • Ability to troubleshoot automated instrumentation
  • Hands on work with high throughput formulations
74

Lead Operations Resume Examples & Samples

  • Experience in an academic or hospital environment preferred
  • Experience with development and/or management of strategic relationships preferred
  • Excellent oral/written communication, interpersonal and organizational skills
  • Delivers engaging, informative, and well-organized presentations
  • Able to adapt and react calmly under stressful conditions
  • Able to handle multiple assignments, set priorities, and meet deadlines
  • Strong abilities in prioritizing, problem solving, and attention to detail
  • Ability to work independently and flexibly with minimal supervision
  • Ability to represent department/function in a professional, courteous, and efficient manner
  • Able to collaborate with a variety of stakeholders including the PMI team, Strategy and Business Development, external collaborators and community partners
  • Able to maintain confidentiality of sensitive information
  • Ability to follow complex written or verbal instructions to solve problems
75

Lead Operations & Resource Manager Resume Examples & Samples

  • Working with the Head of PM and Senior PM on using and developing the departmental roadmap as a future planning tool and setting up project templates to inform delivery dates
  • Interrogating briefing documents
  • Working with the PM team on creating templated timings and project plans moving forward, to support efficient project management in the future
  • Setting up roles and responsibility documents and ensuring these are agreed amongst key stakeholders and clearly communicated and actioned
  • Being proactive about upskilling the wider PM team, sharing learnings and actively changing and adapting how we work to suit business requirements
  • Troubleshooting, escalation of issues and implementing learnings (from retrospectives) to avoid future issues
  • Supporting the implementation, and roll out of our internal tool Wrike to manage and deliver all projects and share project information
  • Supporting the development of Wrike as a tool to suit our business requirements
  • Working with the Junior Traffic Manager on assigning briefs to the PM team, supporting wider resource allocation needs and overseeing how effectively the department is resourcing projects
  • Developing the Junior Traffic Manager
  • Management and development of direct reports
  • Gaining an understanding of the different skillsets of team members, and building relationships with the studio and the Brand Experience Senior Team
  • Leading, developing and enhancing our workflow structure, ways of working and provide strong support to the Lead PM and Head of Project Management on operations of the Brand Experience department, from the best way to assess and book resource, the brief templates that are used, through to interrogating briefs and approval procedures
  • Being responsible for leading these changes to ensure efficiency and effectiveness is maintained at the highest level
  • Being on the working group for the implementation of the Digital Asset Management system (DAM) and Product Information Management system (PIM)
  • Ensure guidelines are in place (and developed) for effective use of budget for resource, being the main point of contact for the Finance and People team for freelance budgets whilst overseeing this process and monthly budgets
  • Meeting and building relationships with 3rd party production/creative/digital suppliers as well as recruitment agencies
  • Working with the Talent team on any contractual requirements for freelancers, and the process involved in recruitment
  • Significantexperience working in house or at an agency managing production dependencies across a wide range of platforms e.g. Mobile, desktop, email, display advertising, social, apps)
  • Experience demonstrating how candidate has implemented new processes to support
  • AGILE certified, or proven experience and examples of delivering projects using this approach is preferred
  • Significant experience of managing studio, digital and creative resource, with a sound understanding of how creative and digital content is delivered
  • Previous budget management experience
  • Direct experience in the implementation and use of resource booking, collaboration and resource reporting tools
  • Direct involvement and experience of briefing and being part of the brief interrogation and interpretation process
  • Experience of managing a direct report is preferable
  • An enthusiastic and proactive attitude. Although the team requirements and objectives are very clear, this role needs to be flexible and versatile, to adapt to the type of projects and workload that may arise as the business requirements evolve. At ASOS there is the opportunity to develop roles further to suit departmental and business needs, meaning that the right candidate will proactively think about how this role can grow and potential opportunities that may arise
  • Proven experience of working within a team, and a desire to continue to do so. ASOS is full of talented people, experts in their field. An important part of your job, especially at the beginning, will be building relationships between the different teams within HQ and local offices
  • A strong understanding of web, digital and creative with excellent time management skills and an ability to drive a project forward to ensure it meets its deadlines
  • Technical knowledge for digital delivery and a passion for innovation within digital communications
  • Strong understanding of interactive media production processes
  • Exceptional at multitasking and thrive in a fast paced environment. The ability to multitask prioritise is essential
  • An understanding or previous experience with project management tools and resource booking tools
  • Excellent knowledge of Microsoft Office
  • Great knowledge of design and production software, including Adobe PS
  • Great knowledge of creative file formats
  • Good knowledge of various print processes
  • Brilliant verbal and written communication
  • Dynamic, innovative and lateral thinking skills
  • Change leader – motivated by operating in a changing, flexible environment
  • Confident, calm, organised and a clear thinker
  • Business language is English, however we’re trying to grow an internationally aware and relevant team so knowledge/experience of different languages/backgrounds and nationalities are all-important
76

Lead Operations / Quality Technician Resume Examples & Samples

  • Implements and maintains EPA, FDA and Food Safety Programs, SQF, HACCP, SOP’s and other government compliance programs
  • Leads any customer or 3rd party Quality or Food Safety Audits
  • Maintains Customer Compliance Log; investigate quality complaints, recommend and implement corrective measures
  • Assists Plant Manager and Engineering in R&D projects as a contributing team player
  • Responsible for the monitoring and auditing of sanitation processes
  • Liaison to USDA and all other food regulatory agencies
  • Acts as a technical resource to all departments as necessary
  • Updates and maintains all product specifications, control specifications, processes and practices; works with all operators and technicians to ensure any updates are understood and adhered to
  • Responsible for delivering GMP training programs
  • Conducts mock product recalls twice per calendar year
  • Air Separation – Demonstrates advanced understanding of air separation and associated technologies
  • Instrumentation and Electrical – Demonstrates an understanding of electrical principals in practical situations involving the operation and repair of complex electrical devices
  • Mechanical aptitude - Demonstrates basic skills in mechanical systems maintenance
  • Safety and Compliance – A fundamental understanding of all applicable regulations, laws, certifications and standards with a focus on how to achieve success in each discipline for a manufacturing environment
  • Leadership – Candidate must have foundation to learn the leadership skills to effectively engage with a production staff
  • Maintenance Programs - Familiar with modern maintenance programs, asset management systems and principals
  • Bachelor of Science in Food Science, Microbiology or Engineering [ME, EE or ChemE] is preferred or equivalent education and experience
  • Minimum of 3 years of experience within Quality Assurance in a processing environment
  • Working knowledge of Food Safety Programs including SQF, HACCP, SSOP’s and GMP principals
  • Well versed in problem analysis/decision making process and identifying sound solutions
  • Prior operations management of an air separation facility a plus
  • Prior experience with supervising a staff is preferred
  • Moderate to advanced knowledge of Microsoft Office applications (Word, Excel, PowerPoint, and Outlook)
  • Strong verbal and communication skills, Spanish a plus
  • Ability to write routine technical procedures and policies in English
  • Ability to effectively present information and respond to questions from employees and/or customers
  • Ability to compute rate, ratio, and percent’s
77

Analyst Lead, Operations Resume Examples & Samples

  • Provide the highest quality of support for all applications under payment deposit and operations
  • Act as subject matter expert on project teams for purpose of implementing managed file transfer solutions
  • Responsible for on-call rotation including weekends, holidays, and after hours
  • Bachelor’s Degree or 3 – 5 years of experience with enterprise managed file transfer platform administration
  • Intermediate Treasury and check processing knowledge
  • Strong knowledge of relevant network & encryption technologies (TCP/IP, DNS, FTP/SFTP, TLS, AS2, PGP, network shares, PKI, Firewall and DMZ concepts)
78

Team Lead / Operations Manager Resume Examples & Samples

  • Team Leaders should meet the Advanced criteria for Safety at Mars
  • Coach Mars safety standards, tools and techniques
  • Identify, evaluate and eliminate safety risks
  • Identify and lead safety continuous improvement activities including near miss and CARES observations
  • Team Leaders should meet the Advanced criteria for Food Safety
  • Strong functional knowledge and ability to coach others on the HAACP systems
  • Team Leaders should meet the Advanced criteria for Quality at Mars
  • Coach team on use and application of Mars Quality Principle and site quality standards
  • Proactively action identified food safety and quality risks via PRIMP and Near Miss reporting
  • Understand and execute regulatory compliance responsibilities including quality and cleaning checks
  • Deliver operational objectives through use of FMOS (operating system), MRF (Mars Reliability Fundamentals) and Continuous Improvement
  • Advanced knowledge of Factory Mars Operating System (FMOS)
  • Lead FMOS connection points to visualize, prioritize and assign resources against escalated issues
  • Coordinate materials, staffing and resources to support line operation and changeovers
  • Ensure adherence of performance tracking tools including log books, area boards, and loss tracking systems
  • Work jointly as part of area leadership team (Process Engineer/ Process Tech, Maintenance Tech) to create reliability strategy for area of responsibility
  • Coach, execute and drive continuous improvement for MRF system components including Clean-Inspect-Lubricate (CIL), Centerline (CL) and Defect Management (DM)
  • Develop a team engagement plan creating strong morale, fostering open dialogue, sharing wins and recognition, and defining success in terms of the whole team
  • Develop team members through functional and leadership capabilities
  • Develop clear individual business objectives (IBOs) and development plans (IDPs) with input from team members
  • Monitor and document associate progress and results against IBOs and IDPs
  • Strong knowledge and demonstrated use of Mars signature processes for performance calibration and talent development
  • Support recruitment and hiring of new associates
79

Team Lead, Operations Resume Examples & Samples

  • Prioritizes plans and schedules daily technician work including corrective, project and preventative maintenance plans, working closely with the CMMS team, and verifying completion progress. Tracks technician scheduled work adherence as a Key Performance Indicator (KPI) and provides guidance and feedback to address performance gaps. Performs periodic quality of work audits of technicians and provides timely coaching and feedback to address gaps to expectations. Maintains technician work schedules and is responsible for adjusting work schedules due to business needs. Controls the need for overtime work by maintaining technician schedules, spreading workload, and by proactively anticipating technician demand changes. Develops team by maintaining clear expectations for technicians, providing coaching, guidance and accountability when needed, and champions, rewards and recognizes good performance
  • Supervises and directs the activities of technicians to effectively troubleshoot equipment malfunctions, maintain, and repair and positively impact machine reliability according to GMPs (Good Manufacturing Practices) and safety practices; includes commercialization support involving revisions to machine, method, material and technician processes. Available for consultation during major equipment outages in order to minimize impact to plant production needs. Proactively communicates to customer base and provides updates about outages and ensures that outages are coupled with countermeasures that prevent the issue from reoccurring
  • Develops mistake-proofing devices, controls, and procedures for production lines. Champions and drives Kaizens and improvement projects utilizing structured problem solving tools such A3 reporting, 5-Why, PDCA, DMAIC, etc. Challenges each technician to identify and implement improvement projects in their areas of ownership and throughout the facility. Partners with the CI group for consistent approach to improvement project work and implementation
  • Monitors an Equipment Maintenance Program to ensure equipment is maintained according to the OEM (Original Equipment Manufacturer) specifications. Partners with the CMMS team to schedule PM and corrective work for his team. Drives equipment owners to review and update PM procedures on a yearly basis and after major breakdowns. Broadly communicates team KPI’s to customer base and drives action plans to close gaps
  • Supports the successful completion of machine reliability projects both minor and major, expense or capital-based. Identifies areas of opportunity and suggests projects that can increase efficiencies, reduce costs, eliminate waste/scrap, increase quality of production, and eliminate safety issues
  • Must possess thorough technical knowledge of high speed, highly automated packaging equipment. Must have general knowledge of LEAN principles to include Autonomous Maintenance, Total Productive Maintenance (TPM) and associated training tools such as Work Point Analysis and Control Plans
  • Must have problem-solving and troubleshooting skills in order to analyze equipment problems and isolate specific causes
  • Must have the ability to communicate effectively in order to interface with multiple internal customers as well as equipment vendors, contractors, and others to meet project requirements. Must have the ability to utilize courtesy and tact in interactions with department and Company personnel in the exchange of information and resolution of problems
  • Must have demonstrated human relations skills to successfully resolve operational problems and human relations concerns
  • Must have a thorough knowledge of manufacturing regulations in order to conduct routine housekeeping and GMP walk-thru, monitor SOP compliance, monitor safety compliance and implement corrective actions
  • Shift or schedule change may be necessary due to changing business needs