Operations Team Lead Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the operations team lead job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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ET
E Torphy
Erika
Torphy
37555 Jones Shoals
Houston
TX
37555 Jones Shoals
Houston
TX
Experience Experience
02/2014 – present
Chicago, IL
Technical Operations Team Lead
Chicago, IL
Technical Operations Team Lead
02/2014 – present
Chicago, IL
Technical Operations Team Lead
02/2014 – present
  • Maintain an inventory system, perform requisitions, create and complete work orders on the Computerized Maintenance Management System (CMMS)
  • Provide regular updates to Senior Management including metrics to demonstrate performance of systems
  • Develop and manage PTL systems logistical support plans and processes that provide for maintenance logs, shipment tracking, and inventories of equipment
  • Manage the pipeline of work and agree priorities with key stakeholders
  • Lead a small team of professionals providing Transmissions, Windows server, desktop and voice development and support
  • Management of ticketing system and allocation of work
  • Manage recruitment within the unit
01/2008 – 11/2013
Houston, TX
IT Operations Team Lead
Houston, TX
IT Operations Team Lead
01/2008 – 11/2013
Houston, TX
IT Operations Team Lead
01/2008 – 11/2013
  • Creating and execute a workaround
  • Raise resource demand in case of inadequate staffing against the FTE solution provided
  • Performing proactive activities to minimize the likelihood of disruptions and outages
  • Order management
  • Performing Incident determination
  • Providing status updates during Incident resolution
  • Generating Incident Management reports and metrics
05/2005 – 08/2007
Detroit, MI
Operations Team Lead
Detroit, MI
Operations Team Lead
05/2005 – 08/2007
Detroit, MI
Operations Team Lead
05/2005 – 08/2007
  • Assists in prioritizing workflow; providing support and coaching of associates
  • Trains production employees to perform work assignments safely and efficiently
  • Develop, coordinate, lead and execute daily production plans
  • Responsible for the safe work performance of all personnel in area of responsibility
  • Act as a single point of contact to manage competing priorities and resource demands to maximize customer satisfaction and cell performance
  • Assist management with weekly and monthly progress reporting
  • Review and issue Start Work and Hot Work Permits
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Indiana University
Bachelor’s Degree in Business
Skills Skills
  • Excellent written/verbal communication skills with strong PC and analytical ability
  • Ability to prioritize multiple tasks while paying attention to details as well as maintaining quality standards
  • Excellent organisational, analytical and attention to detail skills with the ability to handle multiple queries at one time
  • Strong ability to work without direct supervision; excellent problem solving/multi-tasking skills
  • Coaching and Mentoring: call center team leaders are also expected to be great tutors and excellent mentors to their team members
  • Ability to learn and maintain a working knowledge of Academy’s products
  • Good time management with strong organizational skills
  • Considerable knowledge of bookkeeping practices and principles
  • Capable of learning details about mobile phones and consumer electronics
  • Basic understanding of the key factors in aircraft survivability and threat risk mitigation
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1

Operations Team Lead Resume Examples & Samples

  • Ability to react to deadline driven environment to eliminate customer impact and meet departmental productivity and quality ratios
  • Excellent problem solving skills; detail oriented and good organizational skills are preferred
  • Able to manage workflow diversity on a day to day basis
2

Banking Operations Team Lead Resume Examples & Samples

  • Understand market settlement standards and practices
  • Built relationships with onshore managers, CSR's and Clients that are supported locally
  • Maintain service levels (client feedback)
  • Maintain existing control standards
  • LI-CSJOB*
  • Fluent English – both speaking and writing
  • Banking/Finance educational background
  • In-depth understanding of Equity/Fixed income settlements and knowledge of Equity Swaps business flows
  • Good PC skills (Word, Excel etc)
  • Min. 2-year banking/ finance operations experience
  • Ability to work with their own initiative
  • Ability to adhere to strict deadlines and prioritize workload accordingly
  • Client Service / communication skills
  • Previous experience within a client service role would be beneficial
3

O&t-aml Operations Team Lead Resume Examples & Samples

  • As senior resource who has responsibility for the Country Hub Team and reports to the Regional Hub QA Lead to ensure accuracy and synchronization of the QA team
  • Responsible for maintaining oversight and guidance to the day-to-day operations of the Regional QA teams
  • The QA analysts work closely and report to this position
  • Escalation point for review of complex cases to validate that transaction monitoring alerts have been processed in line with quality standards
  • Facilitating discussion between QA and Ops management to highlight strengths, address potential areas for improvement and to provide after-review best practices feedback to the Hub
  • Maintain close rapport with AML Operations teams. Monitor the status and perform follow-up actions to ensure that valid errors identified are fixed appropriately
  • Responsible for performance management, coaching and supporting hiring and training
  • Providing quality assurance expertise to internal workgroups teams, and committees focused on enhancing procedures and creating efficiencies
  • Ensure adherence to global standard policies and procedures. Operate within agreed operating SLAs and confidentiality standards
  • Apply the knowledge sharing of money laundering processes
  • To manage Risk and Control areas for QA and AML Ops teams and to work on all MCA (Manager Control Assessment) and ARA (Annual Risk Assessment) monthly/ yearly review
  • Ensure 100% participation rate in Global QA Calibration for CPB (Citi Private Banking) Business
  • Possess business knowledge of Consumer banking and Private banking product and business
  • Demonstrated the ability to work independently and works with minimum supervision
  • Strong interpersonal skills with ability to effectively interact with different levels of management
  • Ability to multi-task and execute tasks with a sense of urgency and with the ultimate goal of delivering tasks on time
  • Ability to interface and partner with Audit/Compliance/AML/Risk & Control / Technology / Operations and Business across countries
  • Holds a recognized University Degree in Banking / Finance / Business
  • 6-8 years of experience in AML related fields eg KYC process, transaction monitoring, reporting, etc /banking operations/ internal or external audit/ compliance/ quality assurance reviewer role/ investigation of forensic is essential (Experience of Citibank desirable)
  • Holds an experience on matrix structure of reporting
4

Risk Operations Team Lead Resume Examples & Samples

  • Provide periodic production reports to direct supervisor
  • Highlight any discrepancies to CBSU Checkers and compliance department
  • Provide periodic feedback to the CBSU Maker regarding improvement areas
  • 3 - 5 years total customer experience in customer service roles, banking related services, etc
  • Bachelor degree in Business administration, Economics, Engineering or related field
  • MIS and metrics and efficiency analysis skills
  • Knowledge of local regulatory KYC/AML requirements. (Advantage)
  • Ability to control multidisciplinary groups
5

Modeling Operations Team Lead Resume Examples & Samples

  • Calibration, oversight, and maintenance of daily hedging model runs
  • First-line review, reconciliation, and approval of daily hedge model results
  • Communication of liability hedge model results to derivatives trade desk
  • Assisting in testing efforts for model updates/upgrades
  • Coordinate tasks and organize priorities for staff
  • Encourage professional development activities of staff
6

Digital Operations Team Lead Resume Examples & Samples

  • Oversees and assists with daily operations of Digital Campaign Delivery Coordinators as a working Team Lead including
  • Responsible for final scheduling of all digital advertising campaigns in ad servers
  • Schedules and assures all digital campaign contracts are fulfilled as noted on Insertion Orders
  • Coordinates advertising campaign execution with a number of vendors and confirms fulfillment
  • Responsible for creative testing (according to spec requirements) and quality assurance
  • Responsible for billing entry for digital campaigns in a variety of systems
  • Provides exemplary customer service to internal and external clients
  • Responsible for detailed communication with CMG markets in order to execute digital campaigns
  • Troubleshoots advertising delivery and technical issues
  • Communicates with CMG properties to ensure execution accuracy, provides updates, assists with issues, etc
  • Assists management with staffing, special projects, market communication and key metrics
  • Provides/coordinates system and workflow training as necessary
  • Outstanding computer skills including solid knowledge of Microsoft Excel, Word and PowerPoint
  • Technical aptitude and basic knowledge of coding language(s) preferred
  • Ability to learn and operate a number of internal computer programs, systems and software
  • Knowledge of DFP/Doubleclick, Yahoo APT, OSI, Marketron or DTI desired
  • Strong and proven customer service experience
  • Ability to manage multiple daily tasks
  • Flexibility to work in a rapidly changing environment
  • Self-motivated and ability to work well under pressure
  • Strong focus on teamwork and ability to manage relationships across multiple departments
  • Results oriented with great attention to detail
  • Able to apply creative thinking and exceptional problem solving skills
7

Senior Field Operations Team Lead Resume Examples & Samples

  • Lead and participate in the Performance Management Process for direct reports and other staff members across the sites. Partner with Complex Director (CD) on Sales Leaders PMPs. Determine staffing needs in accordance to staff model; request, hire and allocate staff as needed. Conduct 1:1s with staff. Formulate and implement Complex Director staff leadership development program and host monthly meetings with team
  • Review advisor expense reports and approve in accordance with Region and Corporate policy. Regular review of Complex P&L with RDO/CD/BMs; assist with budgeting and problem solving, review of trends, etc. Review of P&L detail statements regularly; reporting and correcting errors in a timely manner. Identify expense reduction opportunities and implement solutions on an ongoing basis. Manage costs appropriately and establish and enforce expense guidelines as necessary
  • EAR onboarding (i.e., new hire paperwork, practice set up, ACAT paperwork preparation, technology set up & training, etc.) Franchise to employee channel transfers. Practice acquisitions (i.e. ACAT paperwork preparation, etc.) Novice (i.e., practice set up, technology set up, technology training, etc.) Ensure all EARs are successfully on boarded and staff resources are appropriately allocated for a positive on boarding experience for the EAR and their clients
  • Coordinate Complex Seminar Series Program and other marketing events: track results. Partner with Complex Director and Branch Managers to ensure advisor business plans are completed and filed with home office annually. Ensure advisor marketing events are entered correctly in Contact Manager. Ensure seminars are tracked and reported to the region and senior region weekly
  • Manage calendar, travel and email for Complex Director. Coordinate Complex meetings. Manage and create reports as necessary or requested; track and analyze Complex vital statistics. Partner with Complex Director to determine leadership, staff and resource needs for the Complex in order to drive business results and drive a positive client experience. Re-align Complex resources as needed to achieve business results
  • Conduct Pride of Place surveys for each site annually. Ensure all offices use the real estate partners to rectify all items requiring attention to maintain brand standards. Ensure Single Office Policy is implemented in each branch office. Partner with Complex Director and Branch Managers to appropriately assign seating in branch offices. Represent the complex in all major real estate activities. Review and ensure Branch Manager and branch staff are aware of the Annual Service Package
  • Effectively utilize the Customer Solutions Center for ongoing issues and maintenance provided by the service package. Provide accurate reporting with respect to capacity, occupancy and forecasted growth needs
  • Compliance support
  • 3+ years experience
  • Strong analytical, judgment and problem solving skills to analyze data, develop compelling solutions and/or make a recommendation
  • Demonstrated ability to work under pressure with frequently changing priorities. Strong organizational skills
  • Demonstrated ability to prioritize work and deliver business results
8

Field Operations Team Lead Resume Examples & Samples

  • Leads and manages the operations functions at one or more office sites through the design/implementation of processes/procedures that effectively manage the Compliance, Recruiting, Licensing, Marketing and Environment/Facilities Management functions as well as systems that support employee advisors and leaders. Provides leadership, coaching and mentoring to direct reports, including annual performance reviews
  • Provides management of human resource functions at one or more office sites. This includes responsibility for staffing all non-sales position openings (that support leaders and employee advisors); responsible for the on-boarding, training and performance management for employees in these positions to ensure success in contributing to the office results
  • Maintains the financials of one or more office sites, which often includes processing invoices or bill paying, profit/loss (P/L) reporting, real estate utilization, supply management and payroll expenses
  • Serves as a member and contribute to the local leadership team(s) in meetings and at direction of individual sites. Acts as the business partner to the Region Vice President (RVP) and on-site leader on behalf of the Region Director of Operations (RDO)
  • Previous successful supervisory experience including knowledge of HR policies and labor laws
  • Excellent written and verbal communication skills; demonstrated ability to motivate team members to delivery results
  • Previous budget management experience including bill paying, reconciliation, etc.; strong mathematical and analytical skills
  • Ability to manage multiple priorities in a fast paced environment with little or no supervision and strong organizational/time management skills
  • Proficient with standard business software applications
  • Series 7 and Series 66 preferred
9

Ria Operations Team Lead Resume Examples & Samples

  • Oversee and process the opening and maintenance of new accounts, transfers, billing, rebates investment model/sleeve management; model/strategy changes and reallocations with Foliofn as well as priorities and workflows to ensure service standards are met
  • Oversee support and assist IAR’s in generating client proposals and completing
  • Proactively ensure the department’s procedures are clear and documented; facilitates and monitors training of new associates
  • Orientate new hires, oversee staff performance reviews and goals, provide staff coaching & training/development
  • Conduct regular team meetings; identify training issues for team improvement and growth
  • Assist Compliance and Legal in review and research of SEC regulatory issues
  • Responsible for providing stat’s employees/management, queue monitoring to ensure department standards are being met, and additional reports for management
  • Promote knowledge of team’s work to gain support for ongoing and future initiatives; ensures open communication across teammates
  • Exercise judgement in making decisions when escalating issues to management
  • Answer incoming calls and place outgoing calls to representatives for required information that may be missing from applications
  • Act as a liaison with Folio, Envestnet and Pershing supervisors and managers
  • Minimum 3+ years experience in the RIA and Broker Dealer Industries
  • Series 7 license (or must be obtained within 1 year of hire date)
  • Previous Lead Associate or Team Lead experience
  • Experience in developing employees
  • PC Proficiency (MS Office)
  • Professional business etiquette and demeanor
  • The ability to meet multiple deadlines in a fast paced environment
  • Series 7
  • Undersatnding of B/D back office systems and imaging systems
10

Loan Operations Team Lead Resume Examples & Samples

  • Review and approvals of various transactions, including but not limited to: loan drawdowns, commitment increase / decreases, waivers, consents, amendments, rollovers, repayments and rate fixings, trading activities and adjustment transactions
  • Ensuring the reconciliation of all Open cash breaks breaks or ledger debit / credit reconciliation items are completed to set timeframes and outstanding items are resolved and cleared in a timely manner
  • Ensure all settlement activities are in compliance with the funds transfer policy
  • Provide oversight to team in the investigation and resolution of queries, from both internal and external clients
  • Provide oversight to team with regards to market initiatives and project work that enhance the business, improve controls, and/or create efficiencies
  • Staff supervision including but not limited to
11

Treasury Operations Team Lead Resume Examples & Samples

  • Trade compliance check prior to trade execution according to local regulatory requirement and internal control requirement
  • Obtain trade details on T0 and complete T0 trade affirmation between internal system and external system or broker confirmation
  • Complete trade confirmation with counterparty/client after trade affirmation, and track the confo status afterwards
  • Complete trade capture and authorization on T0 and keep record in good order
  • On T1, conduct internal trade recon and investigate any break/funding mismatch if any
  • Complete trade settlement in system accurately and in timely manner on settlement date, pass to checker for authorization
  • Report funding in daily funding report. Get prior approval from FO if client remittance exceeds the big-amount threshold
  • Complete regulatory reporting according to requirements. Reports cover CBRC, PBOC and SAFE on regular or ad-hoc basis
  • Generate internal reporting as needed
  • Report any irregularities timely to supervisor or line manager
  • Bachelor degree OR above in a relative discipline or holder of relevant professional qualifications
  • Min 8 years related banking operation experience is required, product knowledge covering RMB FX/MM/QDII/Standby LC and Loan
  • Good English communication & writing skills
12

Data Centre Operations Team Lead Resume Examples & Samples

  • Provide effective leadership and mentoring to drive high staff engagement
  • Drive resolution of escalated issues and events as well as lead root cause analysis investigations
  • Maintain the DC’s office space, storage space and DC raised floor environment in excellent working order
  • Responsible for the professional and technical development of the team
  • Act as an escalation path and leader for incidents or events in the data center or the data center team
13

Operations Team Lead Resume Examples & Samples

  • Responds to various operational issues of the highest complexity for internal and/or external customers
  • Analyzes complex problems and delivers solutions where precedent may not exist
  • Generally leads one or more teams of other Coordinators
  • Anticipates and identifies areas for improvement and recommends solutions
  • Participates in appropriate performance-management related tasks
  • Resolves highest level escalated issues from internal and external customers
  • Maintains an expert level knowledge of unit policies procedures, standards and workflow
  • May provide internal and external customer service related to operational issues
  • 4 – 7 years or more similar function and/or environment
  • Complete knowledge of the products, policies and processes related to unit assigned
  • Complete knowledge of banking operations
14

Operations Team Lead Resume Examples & Samples

  • Prior Leadership, Coaching and Workflow experience
  • Demonstrated ability to develop, build and maintain relationships with internal and external constituencies through strong influence, diplomacy and negotiating skills
  • Experienced in production/deadline oriented environment requiring the ability to work under pressure in a high productivity environment with heavy volumes and multipleSLA's
  • Candidate must have strong interpersonal, oral, and written communication with proven leadership skills
  • Excellent analytic, problem solving, business judgment and organization skills
  • Must be able to motivate team in order to maximize their potential
  • Accuracy,efficiency and attention to detail are a must
  • Must be flexible with schedule and be available to work 1 weekend day per month during peak
  • Must be comfortable creating Excel documents and experience with other Microsoft applications(Power point, Access Databases, etc)
  • Candidate must have a strong knowledge of end to end Retail Payment Services processing
15

Mortgage Banking Document Operations Team Lead Resume Examples & Samples

  • Strict adherence to established procedures including Sworn Documents
  • First contact with team members to ensure smooth workflow, including answering questions
  • Provide daily reporting and status updates
  • Excellent interpersonal skills; team player
  • Excellent verbal and writing communication skills; excellent telephone etiquette
  • Critical thinking and analytical skills
  • Ability to effectively communicate (verbal and written) with all levels of staff including third parties, investors, and legal counsel
  • Ability to organize and multi-task in a fast paced environment; possess ability to prioritize workload and operate effectively and efficiently with minimal supervision
  • Ability to meet deliverables and function calmly in situations of high stress and tight timetables
  • Ability to think independently; attention to detail
  • Ability to effectively and professionally represent yourself, your department, and your manager; always presenting oneself as a credit to JPMorgan Chase
  • Knowledge of Windows XP, MS Word, Excel (intermediate level)
  • Ability to type 40 to 50 WPM
  • Minimum 3 to 5 years Mortgage Banking experience, including experience working with mortgage closing documents, post closing, default resolution, and chain of title
  • Underwriting, Correspondent Operations, Business Analyst, Quality Control, Title Examiner/Abstractor, Licensed notary experience a plus
16

Batch Operations Team Lead Resume Examples & Samples

  • Proactively monitor the alert console to act on batch failure notifications. Review logs, reference documentation and use working knowledge of applications to either resolve batch failures, or to become the “smart switch” that routes the incident to the correct tier II escalation contact
  • Ensure that all batch production events are properly ticketed within the incident management system
  • Work with and drive tier II groups (BizOps, PD, Job Scheduling, DBAs, SAs, etc.) to diagnose complex problems and drive resolution as quickly as possible
  • Identify and resolve gaps in existing batch processes that enable timely issue identification and troubleshooting (e.g., batch job documentation, alerting tools, batch priority matrix, etc.)
  • Execute tickets requesting ad-hoc execution of production jobs. Validate the completeness and accuracy of the request, execute and provide results/feedback to the requester. Work with requester to troubleshoot and resolve any problems encountered along the way
  • Gather and analyze standardized metrics reports on batch failures. Work with cross-functional groups (DBAs, SAs, Product Development) to identify and resolve root cause of chronic failures
  • Able to create/revise documentation thoroughly for tactical use and training
  • Follow all documented processes and procedures
  • Provide timely feedback on process/procedural improvements and to improve operational efficiencies
17

Development Operations Team Lead Resume Examples & Samples

  • Lead a DevOps team which is responsible for maintenance and support of key workflows within the BBC
  • Managing the applications and services which deliver vital functions for the BBC
  • Hands on integration, configuration and support of media and meta-data components
  • Understanding, in depth, the business processes supported by the systems
  • Ensuring processes and outputs are error free and complete
  • Providing relevant capacity planning, monitoring, and maintenance of designated system(s). Identifying trends or problems (as defined under ITIL)
  • Working with Development /Product to ensure applications are built to take account of Non Functional requirements (NFR) – operational considerations
  • Ensuring continuity and quality by owning the resolution of system issues. Tracking progress and escalating as appropriate until resolution reached
  • Monitoring and maintaining the security, consistency, and coherence of supported services
  • Identifying faults and issues and recommending appropriate paths to resolution, and fixing as appropriate
  • Implementing and maintaining appropriate contingency procedures, resource planning and deployment skills in response to planned and unexpected events.  Managing change notification implications for designated systems
  • Contributing to process development and best practice. Looking at new ways to improve resilience, performance levels and supportability
  • Creation, maintenance and ownership of operational documentation and communication associated with these processes, providing internal coaching/training as appropriate
  • Providing on-call support to 24*7 team for supported services for critical failures
  • To present operational requirements both for new projects and to feedback issues to development teams about current system
  • Provide technical advice and a trouble-shooting function
  • Contributing positively to the objectives of the team and the division
  • Knowledge, Skills & Competencies
  • Owning the automation and deployment of all components to cloud and on-premise solutions
  • Design and develop tools to support deployment activities within the team
  • Support a continuous delivery methodology
  • Integrating with monitoring systems
  • Centralised logging
  • Shell scripting (Bash)
  • RPM based linux distros - Centos / RHEL / Amazon linux
  • Ruby
  • Tomcat
  • SVN
  • Maven Artifactory
  • Securing Unix systems and
  • Java Applications
  • AWS Cloud Formation
18

Deposit Operations Team Lead-n Resume Examples & Samples

  • Provides guidance to team members including: managing the daily processes, assisting team members to complete their work, monitoring work performed for accuracy, assuring proper documentation and evidence of the approval process and providing timely reports to appropriate manager
  • Recommends processes and improvements
  • Ensures compliance with Reg CC, Reg E, and NACHA
  • Assists in reducing the potential for monetary losses and internal/external fraud
  • Manages the retention of bank records for the Team’s assigned responsibilities
  • Ensures the timely and accurate delivery of support services to internal customers
  • Contributes to accomplishment of team goals and objectives
  • Assists with managing the audit and examination process of the department
  • Provides backup coverage for team members, as needed
  • Maintains strong knowledge of the Team’s applicable banking processes and procedures
  • 20150804
19

Data Center Operations Team Lead-nd Shift Resume Examples & Samples

  • Coordinates the resolution of customer impacting events and leads root cause analysis investigations
  • Ability to refine and communicate operational standards, explain data center critical infrastructure, and explain server operating systems
  • 2 years of experience managing resources and
  • Must be able to lift 50 pounds over head with or without reasonable accommodation
20

Operations Team Lead With Languages Resume Examples & Samples

  • Provide input and recommendations into current process and ways in which it can be improved in terms of efficiency and effectiveness
  • Providing training to the business areas that support the processes
  • Ensure adherence to Anti-Corruption requirements when interacting with stakeholders
  • Comply with any corrective actions
  • Cooperate with investigations, monitoring and audits
  • Run interfaces with LSP and ensure orders have been integrated in SAP
  • Liaise with internal contacts including Finance, Sales and Marketing, Manufacturing and Distribution
  • Liaise with external partners including logistic service providers
  • Propose and implement standardization for SCM processes
  • Manage all replenishment activities including Purchase order requests and communication with all stakeholders
  • Pro-actively take control of issues and provide solutions to customer/management
  • Excellent organisational, analytical and attention to detail skills with the ability to handle multiple queries at one time
  • Proven team player
  • Fluency in English and Italian, Polish or French
21

Operations Team Lead Resume Examples & Samples

  • Continuously looks for ways to improve our service level for our customers /stakeholders
  • Ensure all operational controls are completed to level required and within agreed timeframe
  • Integrate compliance into daily activities
  • Control inventory interfaces with Local Service provider
  • Manage, track and resolve Tier 2 disputes and route to local affiliates when required
  • Support operational metrics and SLA reporting
  • Mentor and provide coaching support to associate team members
  • Procurement & Supply Chain management specialisation preferable
  • Fluency in English and French
  • SAP experience an advantage
  • Supply Chain Management functionality is highly preferable
  • Compliance and controls particularly SOX experience a distinct advantage
22

DC Operations Team Lead-nd & rd Shift Resume Examples & Samples

  • Prepares and delivers performance feedback to assigned staff in a timely, consistent manner
  • Prepares, prioritizes and manages employee schedules
  • Self-driven with the ability to successfully motivate and lead teams, promoting inclusiveness in small groups
  • Associate’s or Bachelor’s degree in a related field preferred
23

Operations Team Lead With Languages Resume Examples & Samples

  • Minimum of 3 years experience in Customer Facing roles
  • University Degree on Accounting/Business, Travel/Tourism or equivalent
  • Hospitality and/or Travel & Meetings experience an advantage
  • Legal and/or Contracting support experience an advantage
  • Compliance and controls experience an advantage
  • Experience in demonstrating leadership skills in team and project situations
  • Proven track record of Issue Resolution skills
  • 3 years + experience in a Multi-National company an advantage
  • Fluency in English and a second European Language
24

Operations Team Lead Resume Examples & Samples

  • Manage, monitor and review the quality completion of domestic and international corporate actions announcements from the point of announcement through transaction booking
  • Oversee the research to validate information and lead communication with necessary internal parties regarding the terms of the corporate action
  • Coordinate and ensure timely execution of reference data management including dividend payments, interest payments, and other transactional data
  • Responsible for the accurate setup and review of security master data, ratings data, benchmark data, and other similar data points
  • Ensure quality completion and review of daily and long term responsibilities including daily ownership of work queues
  • Collaborate with other organizational leaders to design and build best-in-class business practices across geographies and functions
  • Lead and participate in the analysis of key work drivers and identify opportunities to reduce manual exception rate through various methods, including automation and other technologies
  • Ensures ad-hoc tasks are completed as requested with functional review
  • Institute, evaluate and communicate daily workflow through quantitative metrics and management reporting
  • Continuously analyze key work drivers and identify opportunities to reduce manual exception rate through various methods, including automation and other technologies
  • Perform with little guidance and direction
  • Regularly communicate to Manager the status of ongoing projects and tasks
  • Develop and coach colleagues and conduct colleague evaluations
  • Create and implement new team processes and procedures based on business requirements
25

Operations Team Lead Resume Examples & Samples

  • Performs metrics reporting and provide project support
  • Assists with on-boarding, training and mentoring of newly hired associates
  • Contributes to the implementation of process improvements
  • Provides assistance with elevated items including research and follow up
  • Effective communication of daily responsibilities and goals to the team
  • Series 7 and 66 (or 63/65) are required. If 66 not currently held must be obtained within 90 days
  • Strong computer skills with an ability to multitask in a fast paced environment
  • Excellent interpersonal, leadership and oral/written communication skills Capable of multi tasking and working effectively under stress and high volume Superior client service proficiency including excellent verbal, written and listening skills Knowledge of Merrill Lynch products and services Able to remain current with and comply with regulatory requirements Demonstrate integrity and ability to work as part of a team Foster collaborative relationships within and across business units and sectors Understand and demonstrate cultural awareness Exceptional organizational and time management skills Strong analytical and problem resolution skills Anticipate and understand client needs Apply sound judgment in making decisions
  • Knowledge of Microsoft Office Suite  
26

Operations Team Lead French Resume Examples & Samples

  • Supports organizational changes
  • Run inventory reports and propose actions
  • Resolve and or escalate issues raised including those raised by team members
  • Min 2 years of Supply chain /Customer service
  • Degree/Diploma qualifications in business discipline essential
  • Excellent communications skills with an exceptional telephone manner
  • Demonstrate strong interpersonal, written and oral communication skills
  • Capable of problem solving
  • Fluency in French
27

Operations Team Lead Resume Examples & Samples

  • Manage, monitor and review all cash payment queues and route payments to proper authorizers as needed
  • Oversee the research and resolve any cash related inquires and resolve fail transactions with custodians and counterparties
  • Maintain current procedural documentation
28

Incentive Operations Team Lead-audi Resume Examples & Samples

  • Study and analyze key business operations in terms of processes/functions, information, technology and organization to drive innovation within business processes and supporting technologies
  • Maintain process knowledge over the respective processes and its dependencies to the whole process chain
  • Manage Services Planning Processes
  • Collaborate with business owners to develop strategic plans and encourage innovation in Process/IT improvement
  • Act as the trusted “technical” advisor and “go to person” for the process owners for business process improvement, innovation and supporting technologies
  • Develop innovative Process/IT projects to support business strategy
  • Support the OMD & Incentives Competency Center Senior Manager through continuous improvement of the planning process
  • Minimum 5-7 years of IT Automotive Industry or related experience
  • Bachelor’s Degree or equivalent work experience
  • Minimum 3 years of Managerial experience
  • Proficient sales operations knowledge that includes working closely with IT in the development and implementation of projects
  • Knowledge of Incentives systems and enterprise data environment
  • Knowledge of business systems in a large scale environment across multiple systems
  • Knowledge of dealership and corporate sales operations processes
  • Extensive sales operations knowledge that includes working closely with IT in the development and implementation of large scale projects
  • Experience with incentives systems and enterprise data environment to be able to effectively guide the development staff to create programs based on the brand business requirements
  • Experience with business systems analysis in a large scale environment across multiple systems
  • Knowledge of the dealership and corporate sales operations processes; experience in the strategic use of technology in managing and growing a business
  • Account Management- Perform strategic thinking and demonstrate competency in developing efficient and effective solutions to complex business problems
  • Account Management - Strong technical knowledge and ability to express complex technical concepts in terms that are understandable to the business
  • Fiscal Accountability - Accountable for all systems and processes required to make payments to dealership and their personnel for all incentives programs for Audi US and Audi/VW Canada (totaling over 300 programs a year) and the ability to track and audit those payments
  • Fiscal Accountability - Able to provide detailed knowledge and use both systems and processes to audit incentives programs and recover any funds that are inappropriately paid
  • Decision Authority - Ability to make decisions regarding incentives programs and payments on behalf of the business areas
  • Creativity - Ability to conceptualize, design and sponsor projects that will assist in meeting business objectives such as dealer satisfaction, cost effectiveness, and sales targets
  • Team Management - Ability to work with staffing vendor personnel while maintaining a cost-effective, competitive environment for the necessary skills needed to staff the Incentives development team
  • Team Management - Ability to manage a team of individuals (8-10); define key yearly goals; foster a growth environment
  • Required Technical Skills
29

Operations Team Lead-first Mortgage Operations Resume Examples & Samples

  • Minimum 2 years of experience in loan production environment or equivalent work experience
  • Strong computer navigation/literacy skills
  • Working knowledge of Microsoft software (Excel, Power Point, Word)
  • Working knowledge of SharePoint
  • Extensive knowledge of end-to-end workflow process
  • Demonstrated ability to build and sustain relationships, manage multiple priorities, engage employees and lead change
  • Ability to Interpret and analyze reports to identify trends
  • Demonstrates subject matter expertise
  • Ability to prioritize multiple tasks while paying attention to details as well as maintaining quality standards
  • Demonstrated pipeline management skills
  • Drives team goals and results
  • Manages risk effectively
  • Takes ownership, self motivated and highly organized
  • Flexibility to work extended hours during heavy workload periods
  • Loan processing/underwriting experience
  • Strong knowledge of end to end mortgage process
  • Current SASE authority
  • Experience in role specific function
  • Undergraduate College degree
  • At least 2 years of mortgage processing experience OR 2 years experience with homeowner’s insurance OR 2 years’ experience with mortgage modifications
  • Detail oriented with high level of accuracy
  • Excellent team work and customer service skills Desired Skills
  • Pipeline management experience
30

Lync L Operations Team Lead Resume Examples & Samples

  • Determines, initiates and drives the prescribed methodology to identify basic and advanced problems with Lync video conferencing operational services as may be identified as an incident or problem by Information Technology (IT) Services and the IT Service Desk. Utilizes industry best practices for incident and problem review and management such as the Informational Technology Infrastructure Library (ITIL)
  • Manages complex restorative and maintenance actions which uses advanced (Level 3) troubleshooting and technical skills to repair, reinstall or provide a new install as necessary to restore current services as part of a 24/7 servicing remit
  • Drives analysis activities with connectivity and other performance and/or conflicting issues that require escalation to Level 4 and other technical support or requires collaborative activities with the services vendor and works or drives activities in partnership with those individuals to solution technical issues with video conferencing. Communicates and drives alignment with other teams internal and external to IT Services regarding the end to end Video Conferencing service
  • Drives the identification, analysis, compilation and escalation of noted patterns in incidents to isolate a specific cause or identify trends as a prevention of future re-occurrences. Drives identified service improvement plans as well as the team’s alignment to the directives of business aligned Operating Level Agreement (OLA) for all remediation services
  • Identifies and drives metrics management to locate trends in remediation services, monitor Key Performance Indicators (KPI) for quality assurance of actions and capacity management indications to optimize the team’s daily remediation activities
  • Manages aspects of vendor management duties aligned to the remit of the role such as supporting new services integration, identifying Service Level Agreements (SLA) variances with a vendor’s actual performance, interpretation of vendor reporting to prepare Infrastructure and Operations (I &O) service aligned review meetings with same
  • Maintains an in depth and continuous understanding of video conferencing products for Lync and the forward strategy for improvements and strategic enhancements to maintain a position of thought leadership and value to Collaboration Services management
  • Understands the impact video conferencing services such as Lync has for on IT goals and objectives for internal users
  • Drives the team in the implementation of best practices and leverages the work of other departments to promote continuous improvement and cross unit consistencies between departments
  • Drives appropriate Incident escalation as well as resolution guidance by the aligned team
  • Manages direct reports and other members of staff to the highest level of performance, selects and recommends hires, aligns responsibilities and objectives to abilities and annual performance objectives and coach performance in what can be a virtual management setting to achieve success
  • Maintains advanced interpersonal skills to engage, as a thought leader, senior executives of the firm, in cross business discussions within a matrixed, geographically dispersed organization and to build a solid network of peers and others of influence. Uses these relationships to connect colleagues with technical expertise and challenge insightfully to improve connectivity and propose credible options in solutions
  • Maintains a comprehensive knowledge of the assigned businesses’ end - to- end processes and operating environment to support proper recognition of issues utilizing such frameworks as Information Technology Infrastructure Library (ITIL) and to recognize and position improvement opportunities as a way to properly support the mandate of technical support
  • Manifests the highest communication skills to adapt communication style to the style of others, developing rapport and staying calm under pressure and to build and maintain strong relationships across all levels of a matrixed, geographically dispersed organization using advanced oral and written English communication skills
  • Manifests advanced analytical and problem solving ability to escalate and negotiate complex and conflicting issues in IT technical investigations, handle multiple and shifting priorities across a broad spectrum of operating environments and to drive solutions that are both financially sound and operationally feasible
  • Advanced knowledge of the Service Now system to record incidents and remediation as well as guide member of the team in features and functions
31

Operations Team Lead Resume Examples & Samples

  • Minimum 2 years of experience in loan production environment or equivalent work experience
  • Ability to prioritize multiple tasks while paying attention to details as well as maintaining quality standards
  • Demonstrated pipeline management skills
  • Manages risk effectively
  • Takes ownership, self motivated and highly organized
  • Strong knowledge of end to end mortgage process
  • Current SASE authority
  • Experience in role specific function
32

Operations Team Lead Resume Examples & Samples

  • Direct the activities of a manufacturing team (up to 30 hourly employees) within your assigned area
  • Develop, coordinate, lead and execute daily production plans
  • Act as a single point of contact to manage competing priorities and resource demands to maximize customer satisfaction and cell performance
  • Interface with internal and external organizations to prepare for, and successfully launch, modification programs or new program introductions within your assigned area
33

Gondola Operations Team Lead Resume Examples & Samples

  • Assists with hiring/staffing, employee discipline, employee goal setting and recognition
  • Fulfills day-to-day work responsibilities for the organization as needed and is thoroughly familiar with all aspects of lift operations and code requirements
  • Oversees and implements safety and service programs
34

Client Operations Team Lead Resume Examples & Samples

  • Responsibility for the day-to-day operational aspects of clients assigned to team
  • Assign clients to team members
  • Develop and maintain investment operations functional expertise to support team, clients, and department
  • Oversight, development and management of the associates assigned to the team
  • Manage projects, workloads, and balance priorities to ensure quality and timely deliverables
  • Member of the Client Operations leadership group
  • Ensure adherence to firm policies and procedures
  • Assess and recommend enhancements to department processes and operations
  • Four plus years of financial or investment operations experience
  • Proven experience managing teams and projects
  • Ability to work under tight deadlines and manage multiple priorities
  • Attention to detail and ability to practically apply written policy and procedures
  • Proficient in Word, Excel, Outlook, and PowerPoint
35

Technical Operations Team Lead Resume Examples & Samples

  • Bachelor's Degree in either Computer Science, Mathematics or IT
  • Microsoft certified
  • Considerable experience in administration or support using Windows 2012/2008, Active Directory, WSUS, MS Exchange, Nagios
  • Cloud experience in either Azure or Amazon would be necessary
  • Experience providing technical support on production network issues and working through these issues from start to finish
  • Scripting Experience in either Powershell, Linux or Bash
36

Local Map Operations Team Lead Resume Examples & Samples

  • Supports the Sourcing Division by ensuring technical source evaluation/feasibility studies are completed as and where required
  • Provides direction to staff including work assignments and prioritization, ensuring timely and accurate completion of work to achieve corporate and unit/territory objectives
  • Ensure day-to-day administration of various requests from subordinate employees: review and approve weekly time reports for project staff, review and approve Travel Authorizations Forms, review and approve requests for Paid Time Off
  • Plan, schedule, request for drives via Central Driving team (if and when such resource pool exists) and perform field data collection as required
  • Request work orders with GISDE, Global Production Operations (GPO), Central Drive Planning, Probe Planning, Contractor Management (Drivers), et, liaising with Local Map Operations Manager
  • Execute on local execution of traditional core activities including transition to Map2020 to guarantee high priority updates in our product
  • Bachelor's degree required. Degree in GIS/Geography, Business, Science, Technology or related field preferred
  • 5+ years of relevant work experience with minimum of 1-2 years of project management experience
  • Local geographic knowledge/affinity/contextual understanding/cultural awareness
  • Legal/commercial understanding in relation to legal entities, permits, contractors, detailed operational costs/budget management
  • Vendor and External Temporary Labor (ETL) Management
  • Ability to travel within and outside project coverage area
37

Ohio Operations Team Lead Resume Examples & Samples

  • Manage daily staffing and workflow, and ensure adherence to department quantity and quality standards
  • Proactively identify service delivery failures and escalate issue/impact to appropriate business owners; manages our customer experience and all deliverable associated—QA calibration, required listening and passing on customer process improvement recommendations; ensures direct reports are exceeding customer expectations
  • Meet regularly with individual team members; coach them to meet and exceed their metrics and service and efficiency goals
  • Utilize reporting, analytical skills and direct observation to keep directs’ abreast of their performance towards those goals
  • Develops leadership skills and leads the career progression process in the site for directs and RMS
  • Creates the organizational health strategy and engagement plan for the site
  • Manages the Operations in Control process for the site—ensure clean desk and other compliance process
  • Provide performance analysis to implement action plan strategies to improve overall performance
  • Be a resource for policy, procedure, and human resources questions/issues
  • Represent BarclayCard US in the external community through project leadership in areas that support the site goal; encourage and set expectations about direct reports’ project leadership in the area of community
  • Decisions are generally strategic in nature
  • Problems encountered are difficult in nature and complexity
  • Day to day decisions generally made without supervision or review
  • Responsible for broad scope of decision-making
  • Authority for decision making with system changes and projects across the division and in conjunction with other business units
  • Will communicate high level results of decisions to management
  • Makes hiring and staff decisions
38

Securities Operations Team Lead Resume Examples & Samples

  • Individual will need to possess strong written and verbal skills for communicating with both internal and external parties
  • Strong analytical skills to be able to comprehend complex securities transactions
  • Ability to work independently as well as take direction and collaborate within a larger team
  • Demonstrate the ability to handle multiple projects at the same time and prioritize tasks based on business needs
  • Strong background in Global Mutual Fund processing and settlement, i.e. Vestima
  • Knowledge of Citidirect for Securities/Cash/FX Pulse platforms
  • Operation knowledge of various Citidirect applications supporting Global Custody and FX transacting
  • Candidate needs to possess very strong skills in Microsoft Excel/Access and have the ability to organize and maintain large datasets
39

IT Operations Team Lead Resume Examples & Samples

  • Supervise a team of IT Administrators and Developers
  • Develop, train and coach resources
  • Have a mindset of continuous improvement to drive it on the different areas under his/her leadership
  • Guarantee SLA/Metric compliance on all areas
  • Adhere to global functional standards and compliance on all work streams
  • Minimum 5 years of professional experience in IT on leadership positions
  • Very good managerial/operational and people development skills
  • SAP Basis or Software Development experience
  • IT Technical background on Applications/Infrastructure and support
  • ITIL or/and Project Management and Change/Incident Management knowledge
  • University degree (B.Sc. or M.Sc.)
  • Experience in working in an international environment
  • Ability to deal with ambiguity and recognize sense of urgency
  • Fast learning and well developed analytical thinking skills
  • Very good communication skills and teamwork
  • Excellent problem solving and escalation management skills
40

Technical Operations Team Lead Resume Examples & Samples

  • Lead a small team of professionals providing Transmissions, Windows server, desktop and voice development and support
  • Manage the pipeline of work and agree priorities with key stakeholders
  • Ensure all deliveries and systems under area of responsibility meet First Data security and policy guidelines and standards, PCI/DSS and SSAE16 requirements
  • Ensure service is maintained and all SLAs are met
  • Provide regular updates to Senior Management including metrics to demonstrate performance of systems
  • Conduct analysis and solution proposal for all technical aspects of projects
  • Work under minimal supervision
  • Work with the broader First Data teams globally to agree and deliver for our clients
  • Manage budget of the unit
  • Manage recruitment within the unit
  • Work closely with teams including Networks, Professional Services, IT Development and Quality Assurance to ensure timely and quality delivery of technical solutions
  • Serve as escalation point for the unit
  • Windows 2008/2012 AD and Terminal Server Admin, patching and upgrades
  • Arrange and provide front line service desk support on a rotational basis during business hours
  • Learn and provide support on key applications running on Windows OS
  • Management of ticketing system and allocation of work
  • Experience in Administration and/or support using the following: - Active Directory - Windows 2012/2008 server - W7 client - Landesk - Solarwinds, Nagios, Nmon - Wsus - McaFee AV & DLP - Visual source safe - Microsoft office application suite - MS Exchange, Blackberry/Good
  • Avaya Office IP PABX or similar VOIP system. –
  • Sage 200 software
  • Unix/Linux ssh command line experience
  • HW experience on HP/Dell/IBM desktop/laptop/server solutions
  • ESXI and VMware exposure
  • Cloud experience (softlayer/Amazon/Azure)
  • Experience with file transmission protocols, Sterling Commerce GIS/SFG running within a window/Unix environment, Connect Direct, SFTP, HTTPS Adapters is a distinct advantage
  • Ability to provide technical support on production network issues working them through to resolution
  • Ability to provide technical expertise as required to support the project requirements gathering process
  • Adherence to change control procedures and security guidelines
  • Strong Documentation skills against all windows based projects
  • Signifcant of related IT experience
  • Bachelor’s Degree or equivalent work experience and appropriate certificates
  • Has strong knowledge in functions they support
  • Strong understanding of business issues
  • IT, mathematics or Computer Science degree or certificate
  • ITIL qualifications desirable
  • Microsoft Certified
  • Military Servicemen with a background in Signals or IT based systems will be considered
41

Operations Team Lead Resume Examples & Samples

  • College degree and/or prior management experience
  • Remain current in knowledge and understanding of industry trends and environment
  • Ability to resolve and trouble-shoot day-to-day issues escalated by agents, field sales leaders and other AORs
  • Strong working knowledge of policy contracts, coverage, and insurance regulation requirements
  • Ability to manage employees, conduct performance reviews, coach and develop associates
  • Demonstrates capability to provide meaningful and constructive positive and corrective feedback
  • Intermediate analytical, business writing, and presentation skills to perform the Contact Center activities
  • Ability to lead by personal example by demonstrating good work habits, open communication and effective relationships
  • Ability to anticipate and make recommendations regarding resources needs
  • Ability to concisely express ideas and give direction in a comprehensive manner
42

Operations Team Lead Resume Examples & Samples

  • Effectively manages issues impacting performance and productivity of team members; including documenting issues, offering solutions, collaborating with others, communicating status and escalating as needed
  • Assist Supervisor in ensuring that established policies and standard operating procedures are being followed and that individual and team goals for productivity and quality are met/exceeded
  • Assist in the development, documentation and updating of policies and procedures for technicians, including specific training and validation material; Assist in training and validating technician staff regarding procedures, including one on one training and/or to group sessions as needed, Ensure that all team members are cross trained to cover production functions
  • High School diploma or equivalent experience
  • Strong attention to detail with good organizational skills; good verbal and written communication skills
  • Ability to stand for extended periods of time
  • LI-HN1
43

Technical Operations Team Lead Resume Examples & Samples

  • Manage the logistical support for all levels of PTL program to include planning and projects current and future PTL system/hardware requirements in order to ensure consistent operation and availability
  • Supervise the procurement, packing and shipment of PTL systems and fly –away kits
  • Develop and manage PTL systems logistical support plans and processes that provide for maintenance logs, shipment tracking, and inventories of equipment
  • Identifies replenishment requirements and work with the team to recommend upgrades and/or enhancements to maximize effectiveness and functionality of PTL hardware
  • Responsible for the development and updates to necessary documentation such procedure, policy, guidelines, and manuals
  • Responsible the COMSEC for the PTL tracking program
  • May be required to travel TDY to conduct training, inventory, repair hardware both standalone satellite tracking and networked systems at US Embassies in critical threat locations around the world
  • Maintain an inventory system, perform requisitions, create and complete work orders on the Computerized Maintenance Management System (CMMS)
  • Bachelor’s Degree plus ten years of experience preferred; High School Diploma plus fifteen years of experience can substitute for a Bachelor’s Degree
  • Must have technical expertise in inventory and logistics, tactical tracking operations
  • Experience as a COMSEC custodian is desirable
  • Experience with Computerized Maintenance Management Systems. Preference would be the IBM Maximo system
  • Minimum 5 years professional work experience in a military or government environment is highly desirable
  • Ability to communicate and coordinate actions effectively with individuals at all organizational and management levels, including other agencies outside of the Department
  • Must be able to multi-task efficiently, work in a fast paced environment, and have a strong attention for detail
  • Possess excellent interpersonal skills, with the ability to build/maintain professional working relationships; be proactive with the ability to work in a fast-paced environment, while handling multiple tasks simultaneously
  • Experience with Microsoft Windows operating systems, Microsoft Office, SharePoint, etc
  • 08-10 years w/High School Diploma
  • 02-04 years w/Bachelors Degree
44

Title Operations Team Lead Resume Examples & Samples

  • Provide leadership for the department, training and guiding Title Operations staff on daily work
  • Coordinate coverage with the managers on open desks
  • Assist with training on title operational issues with staff
  • Work on special projects, title searches and examinations, data entry and open orders
  • Participate in offshore quality and productivity calls
  • Determine and document work procedures and expedite workflow
  • Adjust errors and resolve complaints
  • In the absence of a Supervisor, perform supervisory duties for the department
  • Must have high school diploma or equivalent
  • 2- 4 years title examining, searching or offshore production related experience
  • Title insurance knowledge a plus
  • Timeshare experience a plus
  • Strong MS Office, advanced Excel experience is desired
  • Excellent typing skills, 50 WPM minimum
  • Knowledge of industry software, preferably FAST, Data Trace, and/or ATIDS
45

Operations Team Lead Resume Examples & Samples

  • BA/BS in a biological science, health science, technology or pharmacy or equivalent work experience perferred
  • Ability to effectively provide work direction to people
  • Medical Imaging experience preferred
46

Operations Team Lead Resume Examples & Samples

  • Supervise a team of twelve to ensure the highest caliber implementations
  • Handle and resolve escalated issues from external clients and internal business partners
  • Develop and maintain relationships with key external business clients
  • Work with management and compliance to ensure processes are updated and effective
  • Assist management with weekly and monthly progress reporting
  • Work special projects as assigned
  • Minimum two years experience in staff management preferred
  • Ability to communicate customer needs while prioritizing with organizational goals and initiatives
  • Experience in account relationship management or similar customer service focus
  • Excellent project management and organizational skills
  • Demonstrated ability to lead, work independently and take initiative
  • Outstanding follow-through and attention to details required
  • Effectively interface within a corporate environment
  • Prior experience with domestic ACH and/or payment transactions is a plus
47

Operations Team Lead Resume Examples & Samples

  • Assists in prioritizing workflow; providing support and coaching of associates
  • Participate and occasionally lead daily huddles to ensure communication
  • Administer daily work functions to ensure the achievement of daily business goals
  • Ensure compliance with all Health and Safety practices
  • Assists the Supervisor/ Manager to coordinate appropriate manpower during a shift to meet order volume and capacity requirements
  • 12 months in a Coordinator role
48

Operations Team Lead Resume Examples & Samples

  • Responsible for assigned production areas to ensure daily goals are achieved at the lowest cost
  • Maintains the integrity of all Quality and inventory goals/metrics that provide world class services to our customers
  • May be required to be proficient in Warehouse Management Systems and prepares daily reports of all activities, labor used, and volumes handled
  • Communicates with Operations Supervisor and Manager to define daily work schedules that minimize overtime and reduce labor costs
  • Provides daily cross-training of new associates (regular and temporary) to establish pool of talent to work in any distribution center area
  • Ensures labor is reallocated from one department to another as required to meet each day’s business needs, minimize overtime and reduce labor costs
  • Maintains a professional, helpful attitude in dealings with co-workers, supervisors and their departmental personnel at all times
  • Demonstrates Ingram Micro’s values: Accomplishment, Integrity, Quality, Learning, Respect, and Community involvement
49

Gbds-operations Team Lead Resume Examples & Samples

  • Provides support in ensuring department meets production and quality goals on a daily basis
  • Develop excellent working relations with clients, demonstrating strong communication skills
  • Identifies, documents and shares departmental metrics for Productivity, Safety, Quality, Waste and any other metrics required by the company
  • Provides real time support to specialists and conducts coaching to help improve performance
  • Conducts training on Safety, GMPs, Quality systems rules and procedures
  • Makes sound operational decisions
  • Analyzes root causes and solves problems effectively and in a timely manner
  • Manages effectively through change and transition
  • Identifies with and supports company leadership and supports company decisions
  • Provides needed resources and support (technical, training, motivational)
  • Builds collaborative relationships within the organization
  • Identifies and resolves potential safety problems; responds to safety audits
  • Write SOPs as needed; submits revision requests and creates temporary work instructions
  • Ensures all documentation/time sheets are legible and accurate
  • Maintains a clean work environment
  • Leads effective dept meetings
  • High school diploma or general education degree (G.E.D.); college degree preferred
  • Printing experience preferred
  • Must have the ability to do the jobs and quickly gain a working knowledge of those jobs
  • Must demonstrate strong technical knowledge and ability to lead and motivate others
  • Must have knowledge of or be able to learn safety rules and procedures, operating, maintenance, and technical policies and procedures
  • Must be able to relate effectively with others at all levels of the organization
  • Must be process-oriented
50

Mortgage Banking Document Operations Team Lead-mers Resume Examples & Samples

  • Knowledge of MERS preferred
  • Skills: Project management, delegating, process management and follow-up, problem solving
  • Strong PC skills (proficient knowledge of Windows XP, MS Word, Excel, Visio, and PowerPoint required; Access, Project, Publisher, Acrobat Pro, Access)
  • Strong analytical skills, ability to achieve challenging goals
51

Operations Team Lead Resume Examples & Samples

  • 5+ years of experience in a supervisory level, including task delegation, overseeing final deliverables, and managing staff
  • 5+ years of experience as an analyst supporting the DoD or intelligence community
  • 5+ years of experience with using Microsoft Office suite
  • 5+ years of experience with conducting research and analysis
  • 5+ years of experience with providing briefings, training presentations, or communication to groups of individuals
  • Experience with serving as a primary author of analytical reports
  • TS/SCI clearance required
  • Experience with Air Force programs, weapon systems, and technologies, DoD processes, Army, Navy, and Joint Command programs, and weapon system development programs
  • Knowledge of Cyber-attack vectors and Cyber threat actors as recognized by the DoD
  • DoD 8570 IAT Level II Certification, including Security+ or equivalent
52

PTL Technical Operations Team Lead Resume Examples & Samples

  • Must have technical expertise in the technologies required for assigned team (e.g., software development, computer systems architecture, COMSEC, inventory and logistics, tactical tracking operations, RF network engineering, Integrated Broadcast System applications, Mission Management Center operations, and/or integrated protective security operations
  • Ability to communicate and coordinate actions effectively with individuals at all organizational and management levels, including other agencies outside of the department
  • Position requires self-motivation and the ability to work effectively under minimal supervision
  • Must demonstrate the ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner
  • Must demonstrate a good attitude and ability to work as a member of a cohesive team
  • Must be able to multi-task efficiently, work in a fast paced environment on multiple projects, and have strong attention to detail
  • Must possess excellent writing and verbal skills
  • Must be proficient with Microsoft Windows operating systems and office automation software (e.g., Microsoft Office, SharePoint)
53

Operations Team Lead Resume Examples & Samples

  • One year of demonstrated leadership experience
  • Four years of related experience
  • Extensive knowledge of the company’s products and services
  • Strong knowledge of computerized data entry system or other relevant applications
  • Advanced problem solving skills
54

Operations Team Lead Resume Examples & Samples

  • Performing Lead Standard Work to schedule; which includes but is not limited to production pulsing, standard work verification for Techs, QA, and problem solving. Standard Work defined by Supervisor/Manager
  • Works in a production setting to help production needs and stay familiar with current work instructions; primary focus will be the area the lead helps direct but will cross-train across all RECS functions
  • 1-2 years relevant experience
  • Pharmacy Technician license / certification / registration as required by state laws
  • Basic math skills and general PC knowledge including Microsoft Office, Internet, and email required
  • Strong Verbal and written communication skills desired
  • Strong attention to detail, accuracy, and quality
  • Comfortable in holding people accountable to hit production rates and the ability to determine to appropriate reasons when rates are not met
  • Ability to work collaboratively in a dynamic environment to learn quickly, solve problems, and make decisions with minimal supervision
  • Ability to work in a fast-paced, production environment
  • Willingness to work a flexible schedule to accommodate peak volume times and adjust to changing needs from the enterprise
  • A willingness and ability to learn internal systems/processes/programs as needed
55

Operations Team Lead Resume Examples & Samples

  • Leadership: call center team leaders are in charge of other agents whom they would be expected to direct and control. Therefore, they must have excellent leadership skills and abilities
  • Motivation: people work harder when they receive the right amount of motivation so call center team leaders would be expected to know how to devise effective motivational techniques to improve the performance of their team mates
  • Coaching and Mentoring: call center team leaders are also expected to be great tutors and excellent mentors to their team members
  • Hardworking: to be able to encourage their team members to work harder, they must be hard workers themselves
  • Goal Setting and Achievement: the team leader would also be in charge of setting goals for others to achieve and therefore, he must be an achiever too
  • Multitasking: leaders managing call centers must be able to handle multiple tasks at the same time without errors and mistakes
56

Capital Markets Operations Team Lead Resume Examples & Samples

  • We are looking for highly a hands-on Team Leader to assist the Service Delivery Manager in the setup and management of IPD’s Real Estate Service Delivery team in Mumbai. The team will manage the end-to-end data functions, product generation and associated client interactions for the IPD suite of products
  • This person will assist the Manager in recruiting, organizing and training the rest of the Service Delivery team
  • Prior exposure to Indices and/ or Investment analytics products is desirable
  • Capable of training and mentoring relatively inexperienced analysts
  • Confident and self-assured
  • Must be attentive to detail, proactive and flexible
  • Ability to effectively work with diverse cultures in a global team; sensitivity and appreciation for diverse cultural norms/styles
57

Operations Team Lead Resume Examples & Samples

  • Management of a team of analysts, enforcing Accenture core values within the team and project, managing project operations, and making sure that SLAs are met on a daily basis
  • The Team Lead will be in charge of conducting daily huddles, week wrap up meetings and monthly one-on-ones with the analysts and the management team
  • Measurement and management of the team’s success and will act as a Subject Matter Expert in all matters processed by the team
  • Monitor risk within operations to be able to escalate to management in a timely manner
  • Maintaining the production schedule, keeping track of holidays, sick leaves and leaves
  • 1 year of management experience in an Operations environment
  • 1 year of experience with operations metrics and reporting
  • 1 year of experience with escalation management and managing projects to established SLA’s
  • Bachelor's Degree Preferred
  • Experience in writing and/or content review and editing is highly desired
  • Experience in a customer-facing operations environment
  • Preferred experience managing project operations to daily goals and deliverables
  • Active user of social media services
  • Demonstrate experience in technical work environments with highly tech savvy teams
  • Ability to work in fast-paced dynamic environment
  • Schedule flexibility
58

Msla-exam Operations Team Lead Resume Examples & Samples

  • Ensure all daily tasks are being completed by the Case Coordinators
  • Manage telephony activity (i.e. inbound / outbound, escalation calls, established metrics being achieved)
  • 1+ year experience in a leadership role
  • Experience in a medical environment
59

Operations Team Lead Resume Examples & Samples

  • Ability to identify and compensate for labor needs based on staff and workload volume
  • Communicate effectively with his/her supervisor and customer service/sales team members along with other departments as needed
  • Provide day-to-day direction to workforce based on business need and employees’ skills
  • Implement and carry out effective cross-training
  • Motivate employees and create a positive work environment
  • Ability to drive Lean productivity, efficiency, ergonomics and other projects as assigned
  • Strong ability to work without direct supervision; excellent problem solving/multi-tasking skills
  • Review, write, maintain, and train to Standard Work-Work Instruction for manufacturing processes. Audit processes periodically
  • Associates degree and at least 3 years of experience in manufacturing
  • 3-5 years of leadership experience in an industrial environment
  • Good time management with strong organizational skills
  • Ability to work in a fast paced, team environment
  • Strong coaching and administrative skills
60

KYC Operations Team Lead Resume Examples & Samples

  • Selection, performance management, and overall development of employees within their assigned team
  • Perform day to day management of a team of KYC Operations Analysts and Reviewers, including coaching and providing ongoing performance feedback
  • Conducts analysis of daily/monthly metrics to track performance of individual team members over time to evaluate performance, learning, and capability
  • Effectively address any issues that might be escalated by either internal or external customers
  • 7-12 years experience in the Financial Services industry with a demonstrated track-record of delivery and/or relevant experience in Compliance andKYC
  • Outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders at one time
  • Experience with the build out and execution of a new team or procedures
  • Ability to identify risks and issues and successfully navigate through to completion
  • Possess strong computer skills: Lotus Notes and Microsoft Office Suite including Excel, Word and PowerPoint
  • Develop and lead a team that is responsive to dynamic organizational and operational change
61

Operations Team Lead Resume Examples & Samples

  • Monitor call floor with chat rooms and message boards to identify agent questions
  • Perform one-on-one meetings with to discuss quality and improve performance
  • Ensure the activities are performed in a quality-oriented environment reflecting the Alorica values
  • Proactively address call quality and ensure all communication affecting quality, pertinent issues and policy changes is delivered in a timely manner
  • Identify and provide feedback on areas needing additional training based on evaluations of performance and coach on all training objectives as determined by management
  • Review and present training materials for new as well as existing projects to ensure proper level of knowledge (i.e. Webinars)
  • Assess the effectiveness of training and determine the need for any additional, refresher or supplemental training for the group or identified individuals
62

Business Operations Team Lead Resume Examples & Samples

  • Working closely with local government agencies and vendors to pro-actively support the business needs related to Boeing personnel in Saudi Arabia as result of emerging business needs
  • Supporting the operation manager with the consistent delivery of service, quality, compliance and cost effective support for current and new business activities across all Boeing Business Units
  • Supporting and coordinating with various corporate functions such as International, Finance, Tax, Legal, Communications, Human Resources and others on matters pertaining to the compliant and efficient operation of Boeing's legal entities in an assigned location/country/region (including company registry, local tax, workplace safety, import/export, and labor laws, and Boeing policies)
  • Supports the operation manager with compliant Boeing infrastructure (office facilities) and safety and security (disaster planning and business continuity) within the assigned location/country/region
  • Supporting/ coordinating executive and non-executives visits, conferences, and other special events, and other special events, including translation services
  • Developing and executing project and process plans,
  • Implementing policies and procedures and sets goals
  • Acquiring resources for projects and processes,
  • Providing management of suppliers and leads process improvements
  • Developing and maintaining strong working relationships and partnerships with Business Partner and SSG business leaders to understand country, site, regional and business strategy and to ensure alignment of services with strategic imperatives
  • Maintaining close working relationship with the respective functions at various levels of HR, Security, Finance, Communications, Ethics, IT, and Business Operations
63

Operations Team Lead Resume Examples & Samples

  • Ensure the safety of all personnel on shift / in the Plant
  • Continuous upkeep and update on all safety procedures
  • Reviews and assures compliance to standard operational and working practices and observes workers to ensure compliance with standards
  • Ability to work the schedule required by a 24/7 Operations (8, 10, 0r 12 hour shifts)
  • Fosters quality and safety focus in others
  • Ability to use a computer and make adjustments to payroll hours
  • Provides regular performance feedback to subordinates and develops subordinates skills/knowledge to encourage growth
  • Prepare the Plant for the next Turn assuring readiness to be operational
  • Assuring crews are fully staffed and equipped to perform their functions
  • Making the necessary adjustments to quickly respond to break ins
  • Managing overtime and calling people in to work overtime as needs require
  • Open communication with customer in regards to production and coordinating efforts assuring smooth transition of the product
  • Acts as Operations Manager while on “Back” Shifts
  • Ability to coordinate cross functionally and externally to our partners and contractors as needed
  • High School Diploma, Associates Degree Preferred
  • Must have at least 5 years of supervisory experience, preferably in a Union environment
  • Must know how to operate heavy equipment and or industrial equipment
  • Valid driver’s license (for driving company vehicle on plant site)
64

Collections Operations Team Lead Resume Examples & Samples

  • Oversees all aspects of internal Hamilton Collections operations
  • Provide leadership direction on a daily basis to ensure that company goals are met by applying thorough knowledge of business processes, operations, and supplier management
  • Represent Collection in the site leadership forum
  • Grow the Collections division through performance management and recruiting top talent
65

Consumer Affairs Operations Team Lead Resume Examples & Samples

  • Monitors, supervises and has overall responsibility for the performance of a RCAS call center team (regional assigned team, approximately 8 -12 contract agents). Supervises RCAS agent performance in terms of KPI achievement, quality scores and goodwill management
  • Ensures individual RCAS agents achieve their daily customer commitments in term of callbacks and follow-up activities
  • Analyzes and distributes data exhibiting current RCAS agent performance levels and comparison to established KPI’s or corrective action plans
  • Takes corrective action and develops remediation activities as required
  • Conducts supervisor callbacks as necessary or required. Responsible for implementing Consumer Affairs Standard Operating Procedures updates and revisions within their assigned RCAS team
  • Provides process improvement suggestions to improve the customer experience. As required, provides direction and suggestions to the Training and Quality group to revise Standard Operating Procedures
  • Reviews and approves customer check request reimbursements for timeliness, coding and overall accuracy prior to approval. Audits check requests as required
  • Conducts monthly call /file monitoring sessions for agent quality evaluation; identifies areas requiring improvement, coordinates remediation activities as necessary
  • Coordinates RCAS annual and ongoing performance evaluations to ensure corporate compliance and overall improvement of agent performance
  • Develops and supports a climate of positive work environment that encourages RCAS agent job satisfaction
  • Participates in Nissan Way training classes to improve management, supervisory and developmental abilities
  • Job Knowledge and Skill:Excellent analytical skills; excellent interpersonal, oral and written communication skills; strong conflict resolution skills; good presentation skills. Good organization, project management, workflow management and process improvement skills. Good problem solving and decision-making skills
  • Experience: One or more years of directly related professional level experience is recommended
  • Supervisory Experience: One or more years in a work leader role coordinating the work of other employees or contractors is recommended but not required
  • Education: Bachelor’s degree in a related discipline
  • Computer Skills: Thorough computer knowledge such as word processor, spreadsheet, other PC applications, or mainframe applications to resolve complex problems in day to day situations
  • Travel: Infrequent day or overnight travel. May include foreign travel. 5-7%
66

Operations Team Lead-nd Shift Resume Examples & Samples

  • Trains and develops hourly associates
  • Acts as the department contact for all warehouse systems issues and questions
  • Provides direction and leadership to associates
  • Identifies, communicates, and ensures all quality and productivity standards are met within the department
  • Researches issues, problems, or concerns and recommends solutions
  • Uses problem solving skills and computer to find track cartons
  • Meets customer requests, deadlines, commitments, and quality standards in a timely manner
  • Plans and coordinates work activities, overseeing hourly associates to ensure efficient completion to tasks
  • Coordinates with other departments on workflow activities
  • Assists in administering policy and payroll activities
  • Ability to walk and stand continuously during the assigned shift
  • Ability to lift/carry in full range of motion up to 60lbs during the assigned shift as needed
  • Ability to push/pull in a warehouse environment up to 70lbs force to push during the assigned shift as needed
  • Ability to grip/grasp continuously during the assigned shift
  • Ability to bend, squat/kneel, twist/turn, climb, crawl, reach above shoulder, and type/keyboard frequently during the assigned shift
  • Ability to work designated shift including overtime as required, which could include time before or after the designated shift and/or weekends
  • Exposure to wide range of temperatures
  • PC Proficient
  • Must have knowledge and be able to use Excel spreadsheets
  • 3 year's related work experience in a warehouse operation environment and/or equivalent combination of education and experience
  • Detailed orientated with the ability to perform multiple priorities at once while meeting strict deadlines
  • Must work well in team environment with ability to work well with diverse group of people
  • Associates or bachelor's degree preferred
67

Operations Team Lead Resume Examples & Samples

  • Coordinate operational strategy, monitor the overall mission environment, and ensure mission priorities are met while identifying and mitigating mission risk
  • Integrate capabilities with threat database information, environmental conditions, and operational objectives to develop a cohesive mission plan
  • Plan, coordinate and evaluate both long and short term aviation related operational activities
  • Provide the ability to plan, coordinate, integrate, and advocate customer objectives to ensure integration with ongoing and planned operations
  • Must have a current/active TS/SCI with Polygraph
  • Must have at least 5 years of team management experience and be a technical expert in mission planning or systems analysis
  • Familiar with a fast-paced ops tempo in collecting and targeting from platforms
  • Basic understanding of the key factors in aircraft survivability and threat risk mitigation
  • Experience with advanced aircraft navigation and navigational systems
  • Expert ability to work well with an operations team in high-pressure situations
  • Proficient in interacting with other teams members - from air planners and airspace controllers
  • Must have strong communication skills with ability to self-start and work under little supervision
  • 3-5 years of air operations planning with hands on flight or navigation experience as member of an air crew
68

Operations Team Lead Resume Examples & Samples

  • Manage the processes for the product line(s) and ensure they are running efficiently and effectively
  • Achieve warehouse operational objectives by implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends and proposing solutions and improvements
  • Monitor, assess and guide performance of team members. Escalate any personnel issues with team members to the Operations Management Team
  • Provide training and on-going support to team members on the assigned product line(s)
  • Participate in device reviews to provide input on functional requirements, testing procedures, schedules, or potential problems
  • Review procedure documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks
  • Continuously evaluate product flow and product handling systems and make recommendations to improve efficiencies; evaluate and recommend new equipment
  • Actively promote safe and healthy work environment by establishing, following, and enforcing safety standards and procedures and complying with all legal regulations
  • High school diploma or GED required, college coursework or degree a plus
  • 1 - 2 years of experience in a warehouse environment working with multiple product lines and variable processes which require critical thinking and problem solving skills
  • Must be able to coach and mentor team members
  • Able to work independently, make decisions and exercise good judgment without immediate supervision
  • Sense of urgency and ability to meet service level agreement and deadlines
  • Positive and energetic attitude
69

Operations Team Lead Resume Examples & Samples

  • HS Diploma or equivalent
  • 1 year experience with PC based applications
  • 1 year work experience in a warehouse operation environment
  • 6 months work experience which includes walking, standing, lifting/carrying, pushing/pulling, gripping/grasping, bending, squatting/kneeling, twisting/turning, climbing, crawling, reaching above shoulders, typing/keyboard
70

Bank Secrecy Act Operations Team Lead Resume Examples & Samples

  • Works with management team to administer the Bank Secrecy Act (BSA) / Anti-Money Laundering (AML) / Office of Foreign Assets Control (OFAC) Program in accordance with the bank’s policies, procedures, risk assessments, and applicable federal regulations
  • Assists management with day to day workflow process
  • Balances work responsibilities between team members
  • Ensures timeliness of reviews, escalations, filing, and responses for the following team member duties
  • Experience with Microsoft Word/Excel/Power Point
  • Analytical skills – Collects and researches data; uses intuition and experience to complement data
  • Problem Solving – Gathers and analyzes information skillfully
  • Sound decision-making ability taking into account all information and utilizing a “big picture” approach
  • Ability to collaborate with others in seeking resolution of problems
  • Errors can be difficult to detect and resolve and can be of great significance. OR, manages the activities of a small function within a large department. Often involved in error identification and resolution
  • Very limited decision making authority. Limited to choosing between two or three known options
  • Has supervisory responsibilities that are minimal and/or restricted to assigning work and supervising the efforts of a small group of employees (typically lead up to 10)
  • Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization
  • Problems encountered are complex in nature, requiring analysis of data and weighing the outcomes of a decision. Problem generally has a previous precedent to draw upon
  • Associates or Bachelor Degree in a business field
  • 3 years of BSA/AML experience
71

Operations Team Lead Resume Examples & Samples

  • 7Maintains an expert level knowledge of unit policies procedures, standards and workflow
  • Be able to perform under strict deadlines and timeframes
  • Follow the rules of Regulation E and Regulation Z as it pertains to card fraud
  • Knowledge of the VISA and MasterCard Chargeback reason codes and processes
72

Operations Team Lead Resume Examples & Samples

  • Operation management, including floor support, real-time monitoring of service level, e-mail management (client and internal), etc
  • Take supervisory calls
  • Conduct daily huddles / refreshers
  • Initiating process improvements (KAIZENS)
  • Alert Management (Listens, Post call surveys, etc.) & Outages
  • Reporting (Daily/Weekly/Monthly/Real time)
  • Training (As and when applicable)
  • Quality feedback and audits
  • Conduct 1-on-1 and team meetings
  • Supervisory coverage, bandwidth requirement (24X7) Operation management, including floor support, real-time monitoring of service level, e-mail management (client and internal), etc
  • Supervisory coverage, bandwidth requirement (24X7)
73

Operations Team Lead Resume Examples & Samples

  • 1-2 years of leadership experience leading at team
  • Computer Savvy- Microsoft office programs
  • Strong decision making skills, oral and written skills
  • Self- motivated
  • Work in dead line driven environment
  • People skills
  • Ability to learn and apply rules, regulations and policies
  • Skilled in effective written and oral communication
  • Ability to use automated information systems
  • Ability to be responsible and take charge without a lot of direction
  • Ability to address personnel issues
  • Ability to report, translate, and forecast data
  • Possess excellent people skills
  • Experience with team building
74

IT Operations Team Lead Resume Examples & Samples

  • Participate in hiring events ensuring good caliber resources with right attitude are recruited for the organization
  • Ensure maintenance of quality documents as per guidelines under ADM-Accenture Delivery methods
  • Expected to assist with taking customer calls/emails (interactions) during high call volume
  • Ensures communication of necessary policies, procedures, standards and processes
  • Represents process in various meetings if asked to do so
  • Face internal and external quality audits
  • Execute delegated responsibility and report to domain lead
  • 9/10 hours shift with 1 hour break split into 2 short breaks and one lunch breaks
  • 5 days working per week, with weekly offs based on roster
  • Good people management skills and feedback giving skills
  • Good client relations skills
  • Excellent communication skills, with neutral accent
  • Excellent written communication skills with email etiquettes
  • Good problem solving and analytical skills, good knowledge on MS_Excel reporting and MS_PPT - power point presentations
  • Self-motivated and capability to motivate teams/ colleagues
  • Fundamental Technical know-how on system trouble shooting
  • Good knowledge of incident management and reporting tools
75

Branch Operations Team Lead Resume Examples & Samples

  • Ensure smooth operations at the branch
  • Manage walk-in enquiries and escalations
  • Follow up on complex cases
  • Ensure that all KPIs for the team are met
  • Scheduling and planning of manpower
  • Preparation of SOP
  • Preparation of team reports
  • Recruitment of new associates and temp staff
  • Training for new associates and temp staff
  • May be deployed at any of the Grab branches islandwide
76

HRS Operations Team Lead Resume Examples & Samples

  • Own and manage the transition from a vendor-supported call center to Honeywell-managed
  • Design and implement new processes that increase efficiency of the department
  • Provide daily work direction to a team of customer service representatives
  • Maintain and establish clear, consistent expectations regarding processing standards and service levels
  • Manage resource optimization, attendance and scheduling
  • Identify individual and team strengths, maximizing opportunities for their use in meeting customer expectations
  • Provide leadership and project management on Operations/Customer oriented processes, innovations and business needs
  • Provide ongoing coaching, counselling and training to team members
  • Provide detailed performance appraisals to improve individual performance
  • Develop cross training plans
  • Prioritize workload and align resources
  • Lead process improvement to enable productivity gains
  • Resolve problems escalated by operations specialists
  • Escalate unresolved issues to Ops Manager as appropriate
  • 3 - 5 years’ experience in human resources or shared services organization
  • 4-year Bachelor’s Degree
  • Bias towards process improvement streamlining of data workflow
  • Experience in management of small to medium organizations
  • Understanding of HR administrative processes as well as HR self-service tools
  • Expert in leveraging technology for communications and processes
  • Knowledge of Information Protection and Data Privacy legislation for the region
  • Contact Center managing experience
  • Knowledge of HR admin process, systems
  • Ability to influence others, lead indirect teams
  • Demonstrated ability to drive change
  • Project management skills will be advantage
  • Effective at managing multiple priorities
  • Demonstrated leadership skills in deploying complex projects
  • Green Belt trained and certified will be advantage
77

Operations Team Lead Resume Examples & Samples

  • Proven work experience as a team leader or supervisor
  • In-depth knowledge of performance metrics
  • Excellent communication and leadership skills
  • Organization and time-management skills
  • Decision-making skills
  • Coaching and development skills
78

IT Operations Team Lead Resume Examples & Samples

  • We anticipate filling this position locally, therefore it is not eligible for domestic or cross-border relocation
  • Database management
  • Invoice auditing
  • Proactively responding to issues
  • Taking appropriate actions to resolve Incidents
  • Performing Incident determination
  • Creating and execute a workaround
  • Initiating a Change Request, as required
  • Executing a resolution to the Incident in accordance with the priority service level, if applicable
  • Providing status updates during Incident resolution
  • Generating Incident Management reports and metrics
  • Completing and reporting on all required Root Cause Analyses
  • Performing proactive activities to minimize the likelihood of disruptions and outages
  • Addressing day-to-day service delivery issues that impact the resolution of Incidents within committed service levels
  • Analyzing completed Incidents and reports, conducting trend analyses and identifying and documenting process improvement requirements and process conformance issues
  • Initiating Problem Management when the root cause of the Incident has not been identified as appropriate
  • Identifying, tracking and assigning Incidents, including those which need special attention or escalation
  • Scheduling and coordinating site visits and access to facilities by Third Party Providers required to maintain or restore the Network Services
  • Providing clearly defined points of contact to receive and appropriately respond to Incidents
  • Proven ability to communicate and collaborate effectively with clients, support staff, vendors, and service providers
  • Demonstrated ability to troubleshoot issues in complex environments
  • Possess excellent organizational and planning skills and have the ability to manage competing priorities under tight deadlines
  • Have a strong personal initiative, ability to deliver high quality results, and desire for continuous improvement
  • Demonstrated ability to work independently or as a team when necessary
  • Work effectively with other employees within the team
  • University degree in a related discipline
  • 6 or more years related experience
79

Operations Team Lead-returns & Exceptions Resume Examples & Samples

  • 2-3 yearswithin most recent work experience complete team management responsibility in an operations environment
  • Proven results exceeding goals
  • Proficient understanding of end to end check processing
  • Experience leading projects with tight deadlines and frequently changing priorities
  • Strong analytical and problem solving skills with acute attention to detail, accuracy and follow up
  • Strong organizational skills including the ability to manage multiple responsibilities, prioritize, and delegate while delivering results
  • Demonstrated ability to influence and champion change to ensure employee adoption
  • Results driven, with proven record of success, and an ability to manage team and individual performance to meet strict deadlines
80

Operations Team Lead, Portfolio Services Resume Examples & Samples

  • Provide training and guidance for team members
  • Develop members to deliver excellent Administrative and Asset Management skills by focusing on job knowledge, technical, interpersonal and communication skills
  • Communicate results, corporate initiatives, programs and policies to the team as required
  • Participate in team meetings and attend management team meetings as required, and provide minutes as required
  • Participate in department and cross functional initiatives
  • Identify process improvement opportunities, with a focus on streamlining and the elimination of unnecessary steps in order to maximize efficiency and improve results
  • Work with the management on cross-functional projects, and initiatives as required
  • Address customer complaints/escalations, identify source causes of issues and work with the management on resolutions
  • Ensure BCP plan is updated at all times and complies with company requirements, participate in the periodic BCP testing processes as required
  • Provide feedback to management concerning possible problems or areas of improvement as well as performance of team
  • Assist in the day to day management of Asset Management worklists
  • Develop and maintain the Portfolio Services training materials and ensure that policies and procedures are updated regularly
  • Liaise effectively with, vendors, sales and front-end teams to assist in the resolution of lessee disputes. To provide customer service by responding to inquiries and complaints as they relate to the deficiency portfolio
  • Complete on site agency audit for all active third party Collection Agencies
  • Monitor the performance and update the databases/spreadsheet tracking with respect to the performance of third party collection services. To ensure actions are taken in a timely manner and associated expenses are in line with work completed
  • Agency cheque application
  • Extensive reporting responsibilities
81

Operations Team Lead Resume Examples & Samples

  • Acceptable level of hearing and vision to perform job duties
  • Communication – effective listening, speaking, reading and writing
  • Read, write, perform basic mathematical computations, and comprehend instructions
  • Ability to operate Symbol, and telephone
  • Ability to learn and maintain a working knowledge of Academy’s products
  • Interpersonal
  • Computer–basic
  • Ability to learn, direct, execute and follow up on merchandising guidelines
  • Ability to train associates
  • Supervisory
  • Some travel
82

Data L Operations Team Lead Resume Examples & Samples

  • Overall interface between the vendor team and UBS customer in the APAC region and limited Global forums related to Service Operations
  • Working with internal service assurance and service delivery team’s in-line delivering agreed SLA’s and KPI’s as defined in the contract
  • Participates in process improvement with other teams working closely as a regional Operations Manager for this account
  • Responsible for overall operations escalation and communication
  • Participate in Disaster Recovery management as required
  • Excellent communication skills in English (both oral and written)
  • Experience with ITIL processes and concepts
  • Experience of working in an integrated operating environment understanding the linkages between Incident, Problem, Change and Service Level Management functions
  • Knowledge of AT&T Services and Global Customer Support models would be beneficial
  • Ability to work with multiple technical support teams, vendors and various telecomm service providers
  • Strong interpersonal skills and ability to achieve results through leading and working with a large teams in related functions
  • Able to effectively interact at multiple levels, from technical concepts to customer and AT&T executive level
  • Must have excellent client interface skills
  • Previous direct customer facing experience
  • Proven ability to manage diverse teams to a common goal in a multi-cultural environment
  • Good team leadership experience with the ability to initiate and maintain strong relationships with other sub-processes peers and business users
  • Strong analytical skills and the ability to think out of the box
  • Strong influencing, negotiating and communication skills (including verbal & written presentation collateral
  • Team Ethos & ability to drive cross functional teams
  • Self-Motivating with ability to work from own initiative in highly pressured situations
  • A solid understanding of network management principles (Network technical knowledge and industry recognized certifications like Cisco CCNA, CCNP or Juniper etc. will be added advantage)
83

Accounting Operations Team Lead Resume Examples & Samples

  • Complete assigned tasks related to the monthly financial close process to assure the timely, accurate preparation of financial statements consistent with U.S GAAP and all company policies & procedures. Participate in management meetings to review financial results
  • Develop an in-depth understanding of return goods authorization (RGA) accounting by: validating automated RGA processes to ensure the timely and accurate recording of returns are consistent with U.S. GAAP and all company policies/procedures; collaborating with Sales to understand return methodology; and preparing monthly RGA schedules, related analysis and reporting
  • Complete all assigned journal entries, account reconciliations and variance analysis in an accurate and timely manner. Research/Resolve reporting issues for assigned accounts
  • Develop Oracle Business Intelligence (OBIEE) proficiency to create ad hoc analysis as well as an in-depth understanding of the JD Edwards Address Book
  • Collaborate with Program Management, Transportation and Accounts Receivable to ensure data accuracy within the Address Book. Validate additions/updates; create custom OBIEE reports; and complete related audits/analysis
  • Resolve complex invoicing and payment issues through OEM, Dealers Program Management, and IT partnerships
  • Collaborate with functional areas to accurately maintain state-specific tire fees and other tax-related accounts. Support the annual external audit by providing work papers/supporting schedules to auditors and responding to ad hoc requests during the audit
  • Bachelors degree in Accounting or related field
  • At least 5-7 years of accounting experience in progressively advancing roles
  • Knowledge of U. S. GAAP
  • Minimum 5+ years enterprise-level (ERP) experience
  • Special project experience
  • Effective communication skills to multiple levels of the organization
  • Microsoft Excel, Access, Word, Project, Visio
  • Proven track record of success in a fast-paced environment
  • Meet quality and time commitments, under pressure, with minimal supervision
  • Understanding of transactional accounting data flow including order to cash and procure to pay
84

Operations Team Lead Resume Examples & Samples

  • Assist to monitor and oversee the day-to-day operations
  • Where necessary handle and process important or complex file related tasks that are critical to a key customer or the success of the division
  • Assigning of duties and responsibilities outside of the established workflows as necessary
  • Interface with customers, prospects and other employees
  • Effectively and consistently follow company’s guidelines
  • Ability to think outside of the box and offer effective solutions
  • Act as a resource for issue resolution
  • Effectively analyze performance problems in order to resolve systemic issues
  • Proactively identify potential issues and work to resolve as quickly as possible
  • Proactively seek to remove potential obstacles to success
  • Assist his/her Manager to consistently and effectively oversee day-to-day departmental ocean import operations
  • Effectively assist Manager in setting and measuring objectives
  • Effectively assist the manager in all relevant tasks assigned to that position
  • Effectively perform as back-up and/or represent department manager in his/her absence
  • Consistently provide effective input to Management functions, when required
  • Effectively and consistently ensure the delivery of a consistent good and high quality product
  • Timely, effective and profitable handling of all ocean freight
  • Act as an effective resource for support of other projects and/or special requests, as required
  • Effectively represent the department with management and external partners/vendors
  • 5 years minimum experience in the Ocean Freight Forwarding Market: airfreight operational knowledge, Carrier and Importer contacts, INCOTERMS, ocean freight terminology
  • Knowledge of USA and Canadian Customs requirements
  • Knowledge of Freight Forwarding / Supply Chain Logistics Operations
  • Knowledge of Incoterms
  • Knowledge of Ocean Freight Operations
  • Knowledge of ports and geography
  • Understanding of carriers’ pricing structure
  • Understanding of carriers’ service and routing
  • Understanding of customer business requirements and current arrangements with Schenker
  • Understanding of overall department operations and workload assignments
  • Understanding of the customer's business, including current shipment, statistical and financial status
  • Communicates ideas clearly and concisely
  • Effectively persuade and influence others
  • Excellent interpersonal and communication (both written and verbal) skills
  • Effective problem solving and critical thinking skills (proactive and reactive)
  • Ability to motivate people to perform
  • Effectively plans work and measures performance
  • Set clear goals and achieve results
  • Effectively manage stress - possess a rational temper under pressure
  • Ability to multi-task in fast paced environment
  • Ability to develop solid relationships within the team
  • Ability to delegate and empower others
  • Effectively provides feedback, recognition and support
  • Ability to mentor and coach in a team environment
  • Effectively manage/ supervise employees
85

Operations Team Lead-risk Resume Examples & Samples

  • The Team Lead is responsible for daily supervision of a team and includes the management of customer interactions to increase customer satisfaction and improve service quality
  • This Role also operates as a subject matter expert and may be the escalation point for issue resolution and customer escalations
  • The Role manages effective internal/external client relationships within a defined area of responsibility
  • This Role also exercises consistent judgment and discretion with work directly related to management policies and the general operations of the business
  • Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team
  • May make decisions about the day to day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling. Includes adjusting work hours as necessary to meet deadlines, e.g., overtime, evening and weekend hours
  • Manage workloads to ensure even distribution of responsibilities and provide development opportunities
  • Perform and or ensure completion of quality review check on outgoing work e.g., proof data entry, correspondence, and other tasks within immediate team to ensure quality, accuracy, and consistency Identify and assist with development of support materials for team use, e.g., training manuals, job aids, and views in databases Prepare, analyze and interpret complex reports information and formulate conclusions
  • Act as technical and functional resource and Subject Matter Expert for team members, peers and or clients as assigned
  • May be accountable for ongoing management of effective client service relationship in one area of the business, by acting as main point of contact for senior client representatives Anticipate, identify, and assess complex issues problems
  • Develop and implement a corresponding plan of action to bring the situation to resolution. Communicate changes to supervisor and assist other team leads with resolutions, as needed Identify, document, and review opportunities for team
  • Assess and resolve non-standard and standard issues or problems
  • Seek advice and escalate issues when faced with tasks/problems outside the scope of the work
  • 1 year of experience in Operations/Contact Center environment
  • 1 year of experience in a Supervisory Role
  • Reporting and analytics experience
  • Experience with escalation management and managing projects to established SLA’s
  • Active user of social media platforms
  • Ability to work in a fast-paced setting
  • Schedule flexibility to lead a team that operates over the weekend
86

Operations Team Lead Resume Examples & Samples

  • BA or BS Degree with 1-2 years of experience preferred
  • 3 –5 years operations experience in a relevant manufacturing environment or equivilant combination of qualification and experience
  • At least 1 year of supervisory experience preferred
  • Able to lead and provide strong authentic leadership and build trusting relationships and manage high performing teams
  • Able to manage people for success – set objectives, define roles, assign tasks, lead, coach, develop and motivate employees as well as remove barriers to set people up for success
  • Exhibits outstanding team building skills
  • Ability to influence, persuade, convince
  • Ability to compromise, build consensus
  • Able to resolve conflict
  • Track record of delivering great results
  • Demonstrated commitment to safety and quality
87

Platform Operations Team Lead Resume Examples & Samples

  • Bachelor’s degree in business, information technology or a related field
  • 5+ years’ experience implementing or supporting enterprise application software solutions
  • Demonstrable experience in the areas of cloud architecture, and cloud & IoT application product development
  • Experience with the Microsoft Azure IoT Suite
  • Proficient managing multiple project teams remotely
  • Strong ability to develop quality code under tight deadlines
88

Operations Team Lead Resume Examples & Samples

  • Previous stock, warehouse or Distribution Center experience; management experience preferred
  • Good reading, written and verbal language skills (English)
  • Strong communication and interpersonal skills,
  • Excellent organizational and time management skills,
  • Good presentation skills, project management skills
  • Basic math
  • Ability to move and/or lift up to 65 lbs; heavier product with team assist
89

Card Operations Team Lead-avp Resume Examples & Samples

  • Monitor daily operations to ensure a free flow process, and also supervise the execution of daily tasks
  • Develop and enforce sound policies and structures for the growth of the team
  • Create a strong workforce by developing competent individuals in the banking operations team
  • Oversee the processing of Unit Trust, Structured Deposits, CPF SRS, Corporate action, Unsecured Facilities and other banking activities to ensure due process, accuracy and accountability are followed
  • Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels
  • Collaborate with other team leads to develop best practices for successful banking operations
  • Delegate tasks to members of the operations team
  • A degree in banking or other related field
  • Good sense of responsibility
  • Good leadership skills
  • Ability to work in a team setting and excel
90

Gearhead Operations Team Lead Resume Examples & Samples

  • Handle customer volume which revolves around answering gear questions, placing orders and account help through online chat, phone and email
  • Helping customers choose the best gear for their needs
  • Assisting customers in learning how to use the front end Backcountry.com’s site along with any account, order or shipping issues that occur
  • Represent Backcountry.com’s core values through caring intensely about our customers, encouraging outdoor participation and inspiring others
  • Solve all problems with a customer-first mentality and out of the box thinking when required
  • Minimum of six months service experience in any industry
  • Solid skills with Microsoft Office (Word, Excel, Exchange etc.)
  • Strong Communication skills (Verbal and Written)
  • Strong ability to multitask
  • Proactive mindset and creative problem solving skills
  • Strong Time Management ability
  • Ability to type 30+ WPM
91

Technical & Business Operations Team Lead Resume Examples & Samples

  • Knowledge In the telecom domain will be preferable (Order management)
  • Will be managing a team of 15 Agents (B2’s)
  • Responsible for the day to day activities, reporting’s etc
  • Ability to provide root cause analysis and lessons learnt
  • Coaching, Mentoring and guiding the team constantly to ensure SLA’s and other goals are met as per requirement
  • Monitor team performance / work done and provide feedback accordingly
  • Communicating with various teams within Amdocs
  • Client interaction and communication. Ability to work in multicultural & multinational environment
  • Doing production activities
  • Will be working in rotational shifts, mostly night shifts (including weekends)
  • Knowledge of computers – MS Office etc
  • Should have good presentation skills
  • Should be able to work and build a good working relationship with clients and internal stakeholders
  • Ability to work independently within clearly defined parameters and accordingly take decisions
  • Ability to learn quickly with a sense of ownership
  • Should have a bend towards process improvements and taking initiatives for process betterment
92

Merrill Edge Service & Operations Team Lead Resume Examples & Samples

  • Working knowledge of Merrill Edge systems and procedures
  • Exceptional written communication skills
  • Track record of attention to detail
  • Keep current and comply with regulatory requirements
  • Apply sound judgement and enterprise-wide mindset in making decisions
  • Foster collaborative relationships within and across business units
  • Anticipate and understand client needs and concerns
  • Working knowledge of Microsoft Office Products; Word & Excel
93

Operations Team Lead Resume Examples & Samples

  • Bachelor’s Degree in Engineering, Business, Operations or other related fields
  • Entry level position for manufacturing operations
  • Must be able to work any assigned shift and required overtime
94

Gwim Operations Team Lead Resume Examples & Samples

  • Some leadership experience preferred
  • Knowledge of call center operations and Bank of America / Merrill Lynch products and services
  • Ability to be flexible, or potentially available 24x7
  • Ability to analyze issues quickly and use sound judgment to identify solutions
  • Proficient at defining and managing projects / initiatives
95

Operations Team Lead-processing Resume Examples & Samples

  • 5 years in a production based mortgage processing role. Strong knowledge of multiple loan products including FHA/VA and purchase product
  • Excellent communication skills (written, verbal, listening)
  • Sound judgment skills
  • Ability to handle multiple priorities and produce results
  • Ability to handle frequent changes
  • Proficiency in Microsoft word and excel application
  • Ability to confidently utilize technology
  • Ability to handle high pressure situations with calm assurance
  • Creative/innovative problem solver
  • Self-motivated/takes initiative
  • Bi-lingual skills a plus
96

Msla Exam Operations Team Lead Resume Examples & Samples

  • Responsible for providing leadership, coaching and mentoring to Case Coordinators
  • Work with Clinic Manager to ensure MSLA clinics are properly staffed on day of Veteran’s examination
  • Manage telephony activity (i.e. inbound/outbound, escalation calls, established metrics being achieved)
  • Ensure all pertinent information is documented in MSLA database
  • Confirm daily clinic schedules are faxed to MSLA facilities
  • A combination of education and leadership experience will be considered
  • Able to lead, manage, direct and motivate staff
  • Self - motivated, detail - oriented, organized and adaptable
  • Strong knowledge of Medical Terminology
97

Operations Team Lead Resume Examples & Samples

  • Works with leadership on team charter, goals and expectations
  • Negotiates with leadership to gain high level commitment for necessary team resources
  • Establishes SMART (Specific, Measurable, Attainable, Realistic, Timely) goals, define objectives and target deadlines for the team/team members
  • Monitor tasks and workflow (using Salesforce, etc.) to ensure that department priorities and goals are met
  • Reviews and monitors team progress toward goals
  • Establishes and gains consensus on team ground rules
  • Schedules and distributes work to team. Organize cross trainings if needed
  • Assist and support the implementation of new policy and procedures and serve as a role model
  • Encourages fair play with team rules and ensures all team members are held accountable for their actions
  • Communicates expectations and the importance of completing team assignments on time
  • Manage low performers and ensure top talents have opportunities to develop and grow further. Helps the team with conflict resolution and educates them on how to constructively solve problems
  • Ensures team celebrates successes
  • Follow-up till successful completion customer’s escalations/ issues/concerns
  • Encourage and support employee’s suggestions for continuous process improvement
  • Conduct weekly team meetings and 1:1
  • Ensure smooth on boarding of new team members
  • Be a Role Model. Understand and demonstrate TravelClick’s Core Values
  • Assume the Supervisor’s role in his/her absence
98

Msla-exam Operations Team Lead Resume Examples & Samples

  • Able to follow routine procedures consistently and efficiently
  • Able to prioritize workload under aggressive timelines while managing multiple projects and adapt to changing business environments
  • Strong knowledge of Diagnostics
99

Operations Team Lead Resume Examples & Samples

  • 1-2 years retail banking, legal order processing, or analytical experience (fraud, claims, or credit) required
  • Excellent written/verbal communication skills with strong PC and analytical ability
  • Must be detail oriented, an independent thinker, and able to handle multiple tasks concurrently
  • Must be able to communicate effectively with customers, banking center personnel, legal representatives, law enforcement and other regulatory agencies
  • Must be a team player and able to build strong working relations with both internal and external business partners
  • Knowledge of internal bank systems and bank policies and procedure a must
  • Previous workflow management or supervisory experience desired
  • Legal background as a paralegal or assistant to attorney is helpful