Operations Team Leader Resume Samples

4.8 (63 votes) for Operations Team Leader Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the operations team leader job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Resume Builder
CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Create a Resume in Minutes
BO
B O'Conner
Buck
O'Conner
995 Bauch Valley
Phoenix
AZ
+1 (555) 219 6214
995 Bauch Valley
Phoenix
AZ
Phone
p +1 (555) 219 6214
Experience Experience
Los Angeles, CA
Operations Team Leader
Los Angeles, CA
Heller-Heaney
Los Angeles, CA
Operations Team Leader
  • Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team
  • Assist manager in tracking production, assigning work, and assessing team work load
  • Monitoring performance and providing feedback and advice for improvement and development
  • Consistently and effectively implement the Performance Management Process as a leadership tool to help employees maximise their performance
  • Provide support to other areas of the Document Management Work stream to maintain the expected level of service
  • Works with Department Manager to plan and manage department activities in accordance with agreed budget
  • You will assist management in responding to and providing the necessary information to respond to issuer and shareholder inquiries
San Francisco, CA
Scra Operations Team Leader
San Francisco, CA
Cormier, Ankunding and Johns
San Francisco, CA
Scra Operations Team Leader
  • Manage employee productivity and quality performance through established scorecard metrics
  • Provide loan level detail on aging loans to upper management
  • Working with quality to ensure proper handling and efficiency of accounts
  • Conduct quarterly, mid year and year end reviews with each employee and review career development
  • Terminate, hire, and train the staff through coaching and development
  • Assist with projects, audit and compliance reviews and loan level reviews
  • Manage a pipeline of Eligibility requests
present
Detroit, MI
Portfolio Management Operations Team Leader
Detroit, MI
Moore-Bogan
present
Detroit, MI
Portfolio Management Operations Team Leader
present
  • People development and performance including interviews and 121s as well as setting clear objectives and coordination of performance
  • Providing options for improvement / optimization of processes
  • Effectively managing the workload and addressing any risks and issues to Senior Management
  • Applying sound expertise in a Project Portfolio Management area to support the Team Members and Working group
  • Maintaining business relations with key global Stakeholders and Senior Community providing "feedback from the ground" on key tasks / processes
  • Handling escalations effectively and monitoring the quality of work
  • Analyzing and resolving issues within the Project Portfolio Management tool landscape
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Clark Atlanta University
Bachelor’s Degree in Business
Skills Skills
  • Detail oriented and organized, able to evaluate projects & provide input on productivity & quality improvements
  • Knowledge of professional discipline and applies knowledge to influence decisions
  • Driving business metrics (e.g., customer satisfaction, service levels, value enhancement, average handling time, profitability, schedule adherence, etc.)
  • Are passionate & knowledgeable about legal documents and keeping up on latest industry trends
  • Have excellent attention to detail and concern for all aspects of the job
  • Basic PC Knowledge
  • Good attention to detail in order to ensure all KPI’s are met (getting the job done)
  • Strong knowledge interpreting and analyzing data
  • Accountable for safe reliable operations at the lowest cost for facilities within an asset group
  • Strong attention to detail
Create a Resume in Minutes

15 Operations Team Leader resume templates

1

Cbps Operations Team Leader Resume Examples & Samples

  • Results-oriented
  • Going the extra mile
  • Leadership - ability to influence
  • Resolution-focused
  • Ability to communicate positively
  • Reliability and responsibility
2

Equities Operations Team Leader Resume Examples & Samples

  • Working hours 5pm to 2am
  • Supervising a team of 7 for clients primarily located in the UK that specialize in Trade Support and other key middle office controls for Equity Derivative products
  • Responsible for assisting analysts on a daily basis
  • 2 to 4 years of relevant experience in investment banking/brokerage/ custodian banking
  • Previous experience in a BPO or transaction processing business would be preferable, with experience in interaction with overseas clients or customers on the phone Experience in
  • Good communication skills and presentation skills
  • Solid interpersonal and client-relationship skills
3

AVP Mortgage Operations Team Leader Resume Examples & Samples

  • Having an analytical approach to identify business opportunities and enhance processes
  • Identifying and questioning processes or decisions that appear counter-intuitive to efficiency or profitability and clearly expressing reasons behind a particular course of action or approach
  • Completing multiple tasks under aggressive time constraints and making accurate decisions with a sense of urgency
  • Prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlines
  • Mortgage Operations is primarily housed in one centralized location where most employees work on-site in an office environment with flexible work shift options. The position interacts with external customers, outside vendors and other departments of Mortgage and the Bank to facilitate the mortgage lending process. This position manages the processing of mortgage loans for properties throughout the United States. Contingency work plans do exist and employees may be necessitated to follow these plans
  • Continuous evolution toward a paperless mortgage loan process
  • Minimum of two years proven mortgage banking managerial experience or equivalent or a minimum of six years proven and progressive mortgage processing and underwriting experience or equivalent,
  • Bachelor’s degree in Business, related field or equivalent experience
  • Strong communications, organizational, analytical, managerial, problem-solving and interpersonal skills
  • Detail-oriented,
  • Proven ability to effectively lead and develop people
  • Ability to adapt swiftly to ongoing business evolution, as driven by regulatory agencies, economic indicators or internal business directive
4

Financing Operations Team Leader Resume Examples & Samples

  • The sourcing, allocating and optimizing of Firm inventory for both Equity and Fixed Income
  • The management and optimization of Firm assets across both tri-party and client side business
  • The creation of business rules and reporting with regards to the optimization and use of Firm assets
  • Ability to step back from the detail and questionprocesses and controls
  • Can work well under pressure, lending control and orderto a difficult or pressurised situation
  • Experienced in delegation, organisational and peoplemanagement
  • Ability to recognise risk issues and implications.Knows when to ask questions before taking action and when to refer problems orissues to the next level
  • Approaches all situations with positive outlook, energyand enthusiasm. Is a self-starter who takes individual ownership for workquality and improvement
  • Shows initiative and creativity, taking a long-termapproach to improvement and resolution of issues
  • Is self-confident, demonstrates integrity andbusiness-appropriate behavior
5

IT Infrastructure Platform Operations Team Leader Resume Examples & Samples

  • Pre-shift team communication
  • Leading and managing the Team based within the Wroclaw office that will manage and support Switzerland. In addition, leader will have responsibilities to support the growing team and adopt a continuous improvement methodology to increase efficiency and service quality
  • To effectively manage and prioritize the workload the team
  • Communicate with stakeholders and business leads in Switzerland to ensure delivery and success by the team
  • Manage and prioritise tickets arriving on the L2 queue, either resolving them directly or re-assigning them to other support teams as required
  • Responsible for the initial create out of the department – including recruitment, onboarding, knowledge transfer, identifying KPIs
  • Able to develop a service culture, improve service quality and customer satisfaction and essentially be a leader with proficient interpersonal and communication skills with the ability to motivate staff
  • Responsible for the achievement of Operational Level Agreements (OLAs) with the internal resolving groups, monitoring and escalating where appropriate
  • Member of the team working independently responsible for providing day to day support for technology products or applications
  • Provides in-depth support and leads problem solving and implementation efforts for specific Workspace services
  • Keep team, manager and customer informed of status of issues
  • Contribute to incident resolution. Understand moderate to advanced inquiries and lead problem resolution. Coordinate across line teams to manage production incidents
  • Align best practices and operational processes with global partners. Adherence to procedures to maintain quality and professionalism
  • Coordinate tasks
  • Proven leadership experience
  • In-depth knowledge of Microsoft Office (Outlook, Excel, Word, Powerpoint) and Windows 7
  • Ability to handle sensitive clients and cases
  • Managing team built-up and future team growth
  • Fluent written / spoken English and Polish. German is an advantage
  • Quality management and quality assurance within the team and between stakeholders
  • Knowledge base management
  • Ability to work under pressure, to keep things simple, patience and creativity, conflict management skills
  • Proven extensive experience of supporting an end user environment
  • Proficient Teamwork and communication / information sharing
  • Attention to detail and proactive management
  • Proficient situational analysis and decision making abilities
  • Enjoys to provide remote support by phone
6

Private Banking Lending Operations Team Leader Wealth Management Operations Resume Examples & Samples

  • Updating, providing and maintaining department metrics
  • Overseeing periodic updates of policies and procedures
  • Liaising with senior management and product stakeholders
  • Manage day to day staffing needs
  • Review / Approve hours
  • Assist in tracking staff vacation schedules
  • Assist in handling Branch escalations
  • Assisting in interviewing potential candidates (both Temp and FTE)
7

Operations Team Leader Resume Examples & Samples

  • Strategic planning of daily work assigning cases to staff based on skills ensuring Service Level Agreements are met
  • Tracking of attendance
  • Answer questions for processing specialists
  • Ensure consistency of processing within team and across sites
  • Keep records of Daily Score Card and error reports; coach and review errors with staff
  • Collaborate with inside counsel to ensure legal documents are valid
  • Collaborate with attorneys, sheriffs, courts and defendants with the utmost discretion to their case
  • Conduct daily huddles
  • Identify and recommend procedural and policy changes
  • Obtain process knowledge of all document processing types
  • Work escalated cases
  • Communicate changes in policy/procedures including federal regulations and any legal/compliance issues as it relates to depository related account transactions
  • Serve as a Back-up in Team Supervisor’s absence
  • Requires minimum two years related financial services operations experience
  • Must have the ability to work in a team environment
  • Proven ability to support and drive team work
  • Ability to follow complex methods and procedures regarding asset based court orders in diverse routine and non-routine tasks
  • Must be willing to travel on occasions for off-site meetings
  • Ability to research (analytical) and critical thinking skills
8

Operations Team Leader Resume Examples & Samples

  • LOB knowledge a plus
  • Back Office Business processes and procedures
  • Experience with leading a fast paced production environment
  • Able to react to deadline driven environment to eliminate customer impact and meet departmental productivity and quality ratios
  • Excellent problem solving skills: detail oriented and good organizational skills are required
  • Must possess strong delegation skills in order to maintain service level agreements and priorities daily
  • Strong time management, organizational skills and effective written and verbal communication skills required
  • Intermediate PC proficiency skills required: Experience with Microsoft Office Applications required
  • Able to manage workflow diversity on a day to day basis while demonstrating a high level of energy and leadership
9

Operations Team Leader Resume Examples & Samples

  • Attention to detail a must; sound organizational skills
  • Ability to read & interpret instructions, identify problems/missing information and address them proactively
  • Experience with Rips and or Image-setters
  • Experience with color production workflows with an emphasis on digital workflow
  • Knowledge of color management, color spaces and ICC color profiling
  • Knowledge of substrates and their limitations/characteristics
  • Experience with Page Description Languages or PDLs (i.e., Postscript or PDF)
  • Experience with multiple operating systems (i.e., Win 2000, NT, XP, Vista, DOS, Mac, Unix, Linux, etc.)
  • Basic mechanical abilities and motor skills
  • Experience operating high volume, networked print systems
  • Knowledge of various finishing operations and equipment
  • Knowledge of or experience with imposition
  • Experience with variable information workflows
  • Experience with trapping and the ability to recognize trapping issues
  • Familiarity with image editing applications supported in the production facility
  • Knowledge of preflight and file preparation
  • Familiarity with desktop applications and ORIS color correction
  • Detail oriented and organized, able to evaluate projects & provide input on productivity & quality improvements
  • ORIS background
10

Operations Team Leader Resume Examples & Samples

  • 3+ years of related working experience
  • Previous experience with Confirmations, Domestic Equities, Fixed Income, International Equity, and International Fixed Income
  • Degree in Economics and/or Mathematics
  • Exposure to Derivatives (both ETD and OTC)
11

Operations Team Leader Resume Examples & Samples

  • Demonstrate a strong sense of urgency by responding immediately and accurately to escalated issues and rapidly changing priorities
  • Complete job duties within established SLA and maintain acceptable quality standards
  • Receive and review system enhancement requests, complete testing and report all results to management
  • Ability to clearly communicate in writing, over the phone, or in person to internal and external customers
  • Appropriate handling of live checks under dial control and void/reissue requests
  • Review invoice for completeness and accuracy prior to processing or rendering a decision
  • Display complete understanding of all processes and functions within IP department and changes
  • Assist with and conduct training of new employees and existing employees, and completion of time studies
  • Review processes for possible improvements and efficiency gains, including update of procedures as appropriate
  • Clear communication required with peers and management team of issues that require escalation, propose solutions and implement the same with little supervison
  • Act as Department or Function SME in internal and external meetings
  • Assist manager in tracking production, assigning work, and assessing team work load
  • Participate in meetings with other LOB’s for initiatives they are working on that impact the department
  • Manintain controls (systematic and or manual), monitor to ensure compliance and escalate if breaks occur
  • Lead and/or assist in researching vendor issues and problem solving for the same
  • B.A. / B.S. in Accounting, Economics, Finance or other related industry or equivalent work experience
  • Minimum of two years Foreclosure/Bankruptcy experience
  • Experience in research related or vendor management role
  • Ability to perform quality review of work, effectively communicate results and feedback
  • Ability to follow tight deadlines,organize, and prioritize work for self and direct reports
  • Demonstrate excellent, providen verbal and written skills with extreme attention to detail and outstanding organizational skills
  • Ability to interact with both senior management and line level staff and management
  • Innovative and willing to research issues, must posess excellent analytical and problem solving skills
  • Proficient in all Microsoft office suites, MSP, Fortracs/VLS, LPS Desktop, LPS PM & IM (UAT & Prod), iClear (UAT and Prod), SAP, and the Default Fee Matrix
  • Able to interface with internal and external clients, develop strong customer relationships
12

Cib-operations Team Leader Resume Examples & Samples

  • Screen Payments / SWIFT Messages in accordance with OFAC Policies, procedures, & practices to ensure compliance with laws and regulations
  • Ensure performance/Deliverables is in accordance with the SLA
  • 2-3 years experience in OFAC Screening
  • Highly organized & Detail-oriented with the ability to work under pressure and high volume environment within tight deadlines/cut-offs
13

O&t-anti-money Laundering Operations Team Leader Resume Examples & Samples

  • Accumulate facts from investigations to be utilized in presentation to Senior Analyst
  • Reporting unusual client activities which might relate to money laundering or terrorist financing Reviewing Analysts’ recommendations for further enquiry, escalation or closure
  • Knowledge of AML laws and regulations
14

Cib-cis Operations Team Leader / rd Shift Resume Examples & Samples

  • Demonstrated ability to supervise a mid-size team while making independent decisions
  • Strong communication, organization, and leadership skills
  • Able to provide coaching and guidance to a team on a variety of procedures
15

Operations Team Leader Resume Examples & Samples

  • Achieve required safety, quality, delivery and performance levels
  • Foster a culture of continuous improvement utilizing the ACE tools
  • Own customer satisfaction with everything under your direction
16

Cib-cis Operations Team Leader / nd Shift Resume Examples & Samples

  • Minimum 1 year leadership role experience, preferably in a Lockbox production environment
  • Ability to work well with all team members and departments
  • Able to work in a fast paced, deadline driven department
  • Apply specific experiences and knowledge to the completion of assignments
  • Flexible with time and schedule. Overtime may be required to meet Customer Service Levels
  • Have the ability to evaluate/coach associates
  • Review work of team members to ensure quality standards are met
  • Researches and resolves issues and serves as backup to team manager
  • Must have no boundaries in the type of work expected to perform
  • Positive Attitude is a MUST!
  • Excellent people skills, behaviors and attendance a must
17

Portfolio Management Operations Team Leader Resume Examples & Samples

  • Ensuring support and providing consistent information to the project portfolio management community. Proposing complex solutions to variety of global processes around Clarity (OnePPM) and PoM
  • Solid experience working as a PMO / Specialist in Project Portfolio area
  • Exposure to project management processes and methodologies
  • Excellent Word, PowerPoint and Excel skills
  • Bachelor’s Degree or equivalent training/experience
  • Experience in leading, optimizing processes in a global environment
  • PMI or similar PMO/Project Management qualification
18

Operations Team Leader Resume Examples & Samples

  • People Management
  • Business Control
  • Customer Experience
  • Project Delivery
  • Expense and Revenue Management
  • Procedural Writing
  • Ability to Manage Team members in a high paced production environment
  • Flexible in a multi functional operations environment
  • Manage the performance for adherence to quality goals and standards
19

Operations Team Leader Resume Examples & Samples

  • Coaching/and or Team Leader
  • Must possess strong delegation skills in order to maintain daily SLAs and priorities during heavy volume and short staff situations
  • Strong time management skills and effective written/communication skills required
  • Intermediate PC proficiency skills required
20

Operations Team Leader Resume Examples & Samples

  • Manage a team of about 50-85 Team Members, with 5 to 6 Operations Team Leaders as DRs
  • Provide direction and guidance to the Supervisors on queries with legal requests in line with local, state, and federal guidelines
  • Complete ownership of process deliverables and ensure the team meets Timeliness & Accuracy SLAs
  • Responsible to set goals and objectives for the group in line with CCB/CTO/I&S priorities
  • Help the team focus on Customer's Experience & work towards reducing negative customer impacts
  • Identify methods to increase Straight Through Processing by reduction of manual touch points
  • Foster CCB shared values and behaviors along with Continuous Improvement culture within the team
  • Ensure effective governance with daily, weekly, monthly review of metrics
  • Work on succession planning within the team at all levels
  • Monitor Overtimes and ensure policy guidelines are not violated. Review annual Department Budgets/Forecasts
  • Ensure an environment of compliance with regular self assessments and action planning, risk and control awareness amongst staff
  • Work on cost rationalization measures, efficiency opportunities, that can help the group meet its financial commitments
  • Maintain & take ownership of the Business Continuity Plans & have the same tested on a periodic basis
  • Monitor production/zing metrics & ensure the tool emerges as a credible basis for TM Evaluation
  • Responsible for new migrations, charter reviews, planning, execution and stabilizing the processes into BAU operational environment
  • Minimum 8-12 years of experience with minimum 5 years in a supervisory role
  • Strong MS office skills
  • Time Management skills and multitasking ability
  • Customer centric approach
  • Previous JPMC experience would be preferred though not a requisite
  • Knowledgeable about legal documents and Customer Assist-CA experience strongly preferred
  • Develop and lead team of front line managers
  • Hire and retain talent
  • Operate with urgency and meet deadlines
  • Ensure the teams are educated on the legal aspects of the work
  • Communication Skills
  • Knowledge of professional discipline and applies knowledge to influence decisions
  • Prioritize diverse workloads
  • Recommend/implement enhancements to improve effectiveness and efficiency of systems and processes
  • Analytical/Critical thinking Skills
  • Review metrics, data and evaluate information correctly to draw trends and conclusions
  • Ask questions, Listen to understand, provide alternate solutions
  • Identify and execute to close gaps, document changes
21

Online Operations Team Leader Resume Examples & Samples

  • Contribute to and monitor adherence to high operational standards set out by the management team in line with domain-wide objectives
  • Manage rotation of schedules and staff to ensure a total follow-the-sun structure
  • Track changes and incidents occurring on the systems under his teams responsibility
  • Monitor system health as well as status of maintenance tasks
  • Fuel automation efforts to reduce manual operations and increase overall efficiency
  • Line Management of team staff objectives and development
  • Prioritize time managing vs technical contribution
  • A demonstrable history of coaching technical peers in an operations team
  • Leadership of a highly technical team
  • Strong problem-solving and critical thinking skills
  • Ability to multi-task and prioritize under high pressure
  • Ability to make complex information accessible to technical and non-technical audiences
  • Ability to provide troubleshooting guidance to team members
  • Command of French is an asset
  • Knowledge of systems monitoring and availability software (Nagios, Zabbix, Cacti)
  • Familiarity with operational best practices for large sale web hosting environments, including LAMP, Linux, Windows, MySQL, MSSQL
  • Familiarity with server configuration management systems (CfEngine, Puppet, Chef)
  • Strong knowledge of system administration principles
  • A solid grasp of networking fundamentals, including hands-on experience on network equipment, etc
  • Familiar with the challenges of efficient operations
22

Cib-cis Operations Team Leader Resume Examples & Samples

  • Flexible with time and schedule - overtime may be required to meet customer service levels
  • Employment History
  • Proof of legal U.S. residence for 7 years
23

Operations Team Leader, Merchant Services Resume Examples & Samples

  • Effectively leverage resources to monitor call-type patterns and isolate developing trends, identifying opportunities for procedural changes within Merchant Services as well as cross-functionally with other departments, to increase productivity
  • Coach and develop Specialist for continuous skill refinement through various mediums to isolate individual employee performance improvement needs and administer the appropriate training/
  • Minimum 2+ years supervisory / leadership experience managing direct reports
  • Bachelor's degree in marketing, business or related field or 6+ years customer service experience
  • Previous supervisory / leadership experience acquired in a call center environment
  • Knowledge of the banking / electronic payments processing industry
  • Work history with minimal absenteeism and consistent punctuality
  • Knowledge of computer software systems such as Microsoft Office, including using and creating spreadsheets and databases
  • Ability to provide professional and interpersonal communication when interacting with others
24

Operations Team Leader Resume Examples & Samples

  • Strong team player and has the capacity to build good working relationships with cross functional/geographical teams
  • Results oriented, accepting responsibilities and challenges that take them outside their comfort zone
  • Time Management and prioritization skills
  • Multi-tasking
  • Leadership skills
  • People management skills including Conflict management and problem solving
25

Datacentre Operations Team Leader Resume Examples & Samples

  • Create and manage an employee schedule, 24x7x365 coverage required including holidays and weekends
  • Resolve customer impacting events to root cause, and coordinate scheduled maintenance activities on customer server environments
  • Engage and motivate team members in the vision and focus of the company
  • Carry out regular performance reviews, including regular 1:1 sessions and team meetings
  • Ensure integration of new team members, including development of Rackspace culture
  • Responsible for adhering to company security policies and procedures as directed
  • Maintain the DC’s office spaces and DC Rasied Floor in excellent working order
  • Minimisation of downtime via proactive intervention
  • Set team targets and manage/monitor performance accordingly
  • Responsible for adhering to company security policies and procedure as directed
26

Cbsu NAM Operations Team Leader Resume Examples & Samples

  • Interact proactively with outreach or relationship management teams and compliance to assure system update with current and valid information
  • Schedule periodic conference calls with stakeholders teams to discuss changes to local requirements, documentary updated and client’s renewals
  • Assuring regulatory requirements are complete in CitiKYC and department reference documents
  • Provide periodic production reports to direct manager
  • Take responsibility for team's Citi-KYC and associated documentation completion from initiation to approval
  • Control monthly goal setting for the team members according to capacity
  • Complete daily workflow progress report
  • Schedule monthly staff meetings and individual one on one session
  • Highlight any discrepancies to CBSU Quality Assurance & Control and compliance department
  • 3 - 5 years experience with roles linked to production-quality, customer service, banking related services, etc
  • Bachelor degree in Business Administration, Economics, Engineering or related field
  • Ability to control multidisciplinary and multicultural groups
  • Proficient use of Microsoft Applications Package (Word, Excel, Access, Outlook, etc.)
  • Excellent accuracy and strong attention to detail
  • Knowledge and experience of the technologies and processes used in Citi. (Advantage)
27

Asset Management, Gwm-operations Team Leader Resume Examples & Samples

  • Day to day management of staff at a team level and interaction with internal and external counterparts in various locations
  • First point of escalation for the team in Edinburgh
  • Contribute to the recruitment effort of the Operations team for the overall team to meet their recruitment targets
  • Supervision of the team with accountability for quality assurance
  • Ownership of Performance Management at the team level
  • Knowledge of Trade Support functions and controls
28

Operations Team Leader Resume Examples & Samples

  • Monitor case input within CMT to identify deadline concerns
  • Monitor case input comments to ensure quality of commentary is maintained
  • Assist with site reporting requirements as needed
  • Ability to articulate thoughts and ideas clearly in order to communicate with Senior Management
  • Ability to follow complex methods and procedures in the service support of diverse subject matter and routine/non-routine tasks
  • Adapts to change easily
  • Courageous with making decisions for customer satisfaction
  • Excellent/creative problem solving skills
  • Knowledge/experience/education requirements
  • At least 2 years banking experience
  • Minimum of 2 years customer service experience in a role of specialist within the site or equivalent experience
29

Cb-operations Team Leader Resume Examples & Samples

  • Graduates/Post Graduates in Commerce with 0-18 months of Investment Banking experience preferred
  • Strong verbal & written communication
  • Candidates with prior experience in Agency function, loan function & Loan IQ will be given preference
  • Strong problem solving skill and Decision making skill
30

Operations Team Leader Resume Examples & Samples

  • Manage a team of approximately 10 to 15 documentation review analysts
  • Provide direction and guidance to analysts on reviewing and validating IRS Forms, Tax documents & IDs. Certification of accounts subject to Federal Income tax withholding
  • Monitor mailbox/ mails to ensure all mails have been addressed accurately/ timely
  • Create / manage effective backups by cross training for all activities
  • Participate in ER testing and system updates. Identify / Escalate outages/issues due to ER releases
  • Preparation of daily / weekly / monthly process metrics for management reporting
  • Ensure that productivity level benchmarks are met/exceeded by the team
  • Create/maintain production/zing metrics to measure the team's performance accurately & the tool emerges as a creditable basis for TM Evaluation
  • Able to provide coaching and guidance on all aspects of necessary processes
  • Ability to analyze processes and identify improvements
  • Able to evaluate and analyze data from multiple sources in a fast-paced environment
  • Understanding of operations and documentation flow of assigned cases required
  • Excellent MS office skills
  • Minimum of 3-4 Years of Work Experience (preferably managing SLA based process)
  • Familiarity with US tax documentation preferred
31

CTL Operations Team Leader Resume Examples & Samples

  • To work with minimum supervision and act on own initiative, manage new assignments and tasks to be undertaken
  • To exercise independent judgment and escalate serious and unique problems to manager
  • Be instrumental in identifying system faults/enhancements as well as be informed in any system/process implementations
  • To perform critical activities and make decisions, which require sound working knowledge of the all risk policies/controls and the department's standard procedures
  • To understand, verify and process all denial related activities, ensure team operates within the established parameters of all relevant regulations and policies
  • Working knowledge of real estate lending practices, knowledge of Federal Regulations is preferred however not mandatory
  • Should have excellent organization skills and the ability to handle multiple priorities
  • Point of contact for sales team, underwriters, and loan closers throughout the due diligence process to answer any questions that may arise. Work independently through complex transactions and identify issues and concerns, coordinate the communication of requests with appropriate lending officer and/or manager to expedite resolution. Provide one-on-one training and technical assistance for processors as needed
  • Interact extensively with internal/external business partners
  • Ability to sustain and drive improvement in people development which would include productivity and efficiency
  • Effectively manage expectations of sales teams in terms of timelines and completion of loan documentation checklists throughout the due diligence process
  • Must be able to review files for proper documentation to confirm right types of third party reports are ordered and clearances are obtained
  • Develop and maintain knowledge of guidelines and comply with Bank policy and requirements, industry standards, conveyance/settlement procedures, current real estate laws and appraisal requirements
  • Develop and maintain contacts with sales teams, closing teams, outside agencies (e.g. title, brokers, designated law firms and their staff, insurance and escrow companies) in order to obtain required information and/or documentation for individual transactions in a Southern California environment. Coordinate specialized documentations with third parties and internal legal group
  • Develop and maintain knowledge of MFL terminology, secondary market investor terminology, form and document preparation, processing, closing, assumption, and servicing operations
  • Ensure accuracy and thoroughness of data entry into appropriate Chase tracking systems. Perform audit of sales file and underwriting file for submission to the closing/delivery group
  • 5 Years of related experience
  • Management Experience Preferred
32

Operations Team Leader Resume Examples & Samples

  • Requires minimum of 2 years experience in one or more of the following: financial services or branch operations or compliance/legal operations or case based service operations experience
  • Prefer Call center experience or Branch experience
  • Prefer Bachelors Degree in related field (Corporate Law, Legal Assistant, Criminal Justice, etc)
  • Prefer Paralegal certification
  • Proficient with Microsoft Office Applications including: Excel, Word, and Outlook and general desktop PC operation
  • Are passionate & knowledgeable about legal documents and keeping up on latest industry trends
  • Have amazing communication and personal skills
  • Ability to plan and prioritize to meet aggressive processing deadlines
  • Must be flexible and adaptable to change, frequent overtime/weekend hours may be required
33

Cib-cis Operations Team Leader / rd Shift Resume Examples & Samples

  • Ensuring workload is completed as outlined in departmental procedures and policies
  • Interfacing with other operations departments to research and resolve inquiries
  • Preparing communications for internal and external responses to client inquiries
  • Production environment focus around meeting deadlines and quotas
  • Keen sense of quality control and practices
  • Functional experience with MS Office, including Word, Excel, Access, and PowerPoint
  • Flexibility and willingness to learn and be utilized in all areas of operation
  • Ability to effectively interact with all diverse groups within the organization
  • Strong adherence to RISK prevention
  • Ability to sit and stand for long periods of time
  • Proof of legal U.S. residence for up to 7 years
34

Digital Ad Operations Team Leader Resume Examples & Samples

  • Strong technical aptitude for new and emerging technologies
  • Experience with online third party solution/ad tag providers (Sizmek, FlashTalking, Atlas Unicast, etc)
  • Demonstrated knowledge of MS Office, MS Project, and HTML required
  • Experience in buying media using a DSP (Doubleclick Bidmanager beneficial)
  • At least one year experience in setting up and troubleshooting private and open market places
  • Good knowledge of using first and 3rd party data overlays in DSP and SSP environments
  • You should have a good background in RTB and can come from an agency, tech platform or publisher
  • Passion for technology & programmatic
  • Must have the ability to extract and manipulate a variety of data for Senior Management, Sales and Finance
  • Excellent problem solving and organisational skills with good attention to detail
  • Strong project management and communication skills (verbal and written)
35

Senior Operations Team Leader Resume Examples & Samples

  • Create strategic road maps to improve HR Services provided to HRS customers in US and Canada aligning the same with Strap Priorities – HUE, “Right and Fast” and Productivity
  • Manage a Team of 7 Operations Specialist and 1 Operations Analyst who provide HR Operations support to USA and Canada
  • Provides Tier 3 support and work direction to processes supported by the team
  • Develop and implement cross training plans to avoid single point failures
  • Implement HOS
  • Prioritize workload and align resources as needed
  • Facilitate work transition into the Global Delivery Model
  • Escalate unresolved issues to HRS Global Operations Director as appropriate
  • Work with HRS account managers to conduct HRS orientation for HR and address business concerns
  • Use Salesforce to track team performance and analyze daily work
  • Participate on cross-functional HR projects as required
  • Bachelor's Degree in business or HR related field or a minimum of 3 years of Supervisory experience in lieu of a degree
  • Minimum of 5 years of relevant experience
  • Experience in managing a team - Direct or Indirect
  • Strong analytical skills - proficient in HR systems & Excel
  • Strong problem-solving, decision-making and organizational skills
  • Demonstrated creative and innovative thinking
  • Virtual management experience, with ability to think globally and interact with people in multiple locations
36

HRS Operations Team Leader With Italian Resume Examples & Samples

  • Working supervisor - supervises the team and staff them optimally with focus on retention and results
  • Responsible for effective queue management - prioritize workload and align resources, provide direction to team members
  • Ensure timely delivery of the high quality customer service in line with Honeywell processes and policies including: on boarding and exit process, benefits, time & attendance, leave and sick leave administration, storage, contract amendments & agreements, solve data request and other HRS emails & letters
  • Translate regional strategy into action plans
  • Drive and implement standardization and optimization of processes for the region
  • Support implementation of new tools and applications in the region
  • Cooperate on transitioning work in or out of the team - support work transition to newly established HUB
  • Proactively engage with stakeholders
  • Serve as a liaison for the assigned HR leader in the region and his team, assess and provide feedback from customers
  • Develop team member skills and competencies; provide formal performance and development feedback to team members
  • Escalate unresolved issues to the HRS Operations Manager as appropriate
  • Resolve problems escalated by HRS Operations Specialists
  • Describe and continuously improve processes
  • Comply with all required policies & local labor law, support HRS related audit
  • Bachelor´s Degree level or equivalent in HR related discipline
  • Fluent in Italian, Spanish and English
  • Experience working for multinational company
  • Experience managing people
  • Basic knowledge of LEAN or Six Sigma quality systems is a plus
  • Knowledge of HR processes
  • Customer focused with a “can do” attitude and excellent organizational skills
  • Adaptable leadership style
37

Operations Team Leader Resume Examples & Samples

  • Leadership role managing 12 employees in outsourced HR Service Center
  • Responsible for following processes: Swiss Core Compensation, Promotion and Talent Review as well as Swiss and Polish Payroll and Benefits
  • Manages overall business operations within assigned teams in the HR Service Center and ensures that SLA’s are met
  • Ensures all administrative tasks (holiday planning, working time etc.) are accomplished according to internal policies and legal requirements
  • Ensures efficient and complex service delivery by managing appropriate numbers of trained staff is available to maintain service levels
  • Ensures all HR processes in his/her teams incorporate appropriate control mechanism, data protection and compliance tasks
  • Ensures development opportunities according to performance tools and requirements
  • Ensures Customer Satisfaction is attained within HR Service Center
  • Contributes to service improvement and optimization by participating in (leading) relevant projects
  • Supports the people management strategy of the HR Service Center (e.g. training, engagement, mentoring, succession planning, compensation and awards as well as retention). Motivates teams through effective monitoring, coaching and providing a positive work environment
  • LI-MK1*
38

Italian Operations Team Leader Resume Examples & Samples

  • This is a great opportunity for you to be Team Lead of an exciting and dynamic team
  • Located in City Centre
  • Great salary with collective and individual bonus structures in place, and Benefits
  • Interviews ASAP
  • English and French courses
  • Third level qualification in Business or related field
  • 3-4 years Team Lead experience
  • Proven ability with handling claims and complaints
  • Native or Fluent Italian and Fluent English
  • Strong people management skills in order to develop a high performing team
39

Anti-money Laundering China Operations Team Leader Resume Examples & Samples

  • Required: 2 years experience in AML Monitoring
  • Required: Knowledge of AML regulations and trends
  • Required: Strong performance record with a history of increased responsibility, and task/project delivery
  • Required: Strong written and verbal communications skills
40

Collateral Management Operations Team Leader Resume Examples & Samples

  • Degree in Economy/Finance/Management or strong experience in the banking industry
  • A minimum of 3 years’ experience within Investment Bank Operations / Capital Markets
  • Previous experience in Collateral Management or Derivative Middle-Office is a plus
  • Knowledge of derivative products and experience of ISDA /GMRA documentation are a plus
  • Experience in Team Management is also a plus
  • Risk awareness and attention to detail
  • Innovative mindset and able to improve processes to minimise risk and increase efficiency
41

Operations Team Leader, Merchant Services Resume Examples & Samples

  • Team Leader’s supervise call center operations by monitoring call volumes, staffing levels and Specialist phone activities to maintain optimal department performance
  • Monitor Commerce Solutions Specialists and Sr. Specialist III’s activities, including attendance and timeliness, phone usage, call quality, and ongoing training and development
  • Effectively leverage resources to monitor call, email and case-type patterns and isolate developing trends, identifying opportunities for procedural changes within the Department as well as cross-functionally with other departments, to increase productivity
  • Coach and develop Commerce Solutions Specialists and Sr. Specialist III’s for continuous skill refinement through various mediums to isolate individual employee performance improvement needs and administer the appropriate training/actions to yield the intended performance results; administer corrective discipline as necessary to address unacceptable performance behaviors/incidents
  • Liaise with other departments on projects as assigned and/or workflow processes that exist between groups, to ensure Commerce Solutions is represented and to maintain procedural flow that functions homogeneously for all groups
  • Assist Commerce Solutions Specialists and Sr. Specialist III’s with escalations, and assist internal customers with questions and/or general support needs. Handle special projects and tasks as assigned by Management
  • Facilitate RCSA annual testing and SOP/Job Aide review for Commerce Solutions utilizing knowledge of processes, products and policies. Lead or Co-Lead Department Action Plans and remediation efforts for any identified gaps and areas of focus
  • Minimum of 3 years customer service experience, preferably servicing customers in a technical support environment
  • Minimum of 1-2 year supervisory / leadership experience coaching and developing front-line call center agents
  • Bachelor's degree in IT, business or related field, or may have 6 or more years of customer service experience in lieu of degree
  • Ability to provide professional and interpersonal communication when interacting with others; Must be able to multi-task
42

Operations Team Leader Resume Examples & Samples

  • Ensure contractual obligations are adhered to and units under warranty are kept in service
  • Liaise with BT & LU Engineering to ensure all technical data is achieved and recorded on failed items
  • Ensure warranty claims are raised in accordance to company procedures
  • Attend regular face to face meetings with the Customer to resolve and impending issues
  • HNC/D in an Engineering discipline or equivalent experience (Electrical/Electronic or Mechanical specialization)
  • Recognised Engineering apprenticeship plus Managerial and leadership experience preferred
  • Previous rail industry experience in a similar role would be ideal but not essential
  • Hands on skills as well as technical capabilities
  • Excellent communications skills – capable of dealing with all levels of the organization and Customers
  • Effective team player, with the ability to work individually
  • Ability to work under pressure & meet deadlines
  • Very strong IT skills and the ability to interpret and act upon available data
  • Strong knowledge of MS Office packages
  • Experience in SAP
  • Knowledge of Maximo (would be a plus)
  • Flexible in terms of types of work, locations and hours
43

Evening Shift Operations Team Leader Resume Examples & Samples

  • To directly supervise the workforce in Fill, Label and Kitpack areas to ensure production targets in terms of quality, quantity, safety, wastage and mix are attained
  • Optimise the use of human resources by encouraging an atmosphere of involvement, open communications and effective teamwork
  • Motivate employees and build teams to support the plant's policy of continuous improvement towards the concept of zero defects
  • Ensure safety standards are met and safe-working practices are adhered to including waste management
  • Ensure that any events that have the potential to cause environmental loss or damage are reported immediately
  • Participate in all EHS awareness activities
  • Ensure the area is operating to standards set by Manager
  • Ensure all employees are performing effectively and efficiently
  • Ensure area is operating to the required quality levels
  • Ensure all documents are adhered to and ensure GMP requirements are maintained
  • Ensure area is working within budgeted cost constraints
  • Liaise directly with all service departments in an effective manner to ensure support services are fully utilised
  • Ensure production schedules are met
  • Ensure regular appraisals are carried out and training needs identified, training plans agreed and completed
  • Maintain a positive attendance management procedure
  • Ensure all direct reports are fully trained with regard to safety, method and efficiency and maintain all relevant training records up to date
  • Maintain ETMS To Do List
  • Conduct business in a manner that will protect human health, safety and the environment by complying with all applicable EHS laws as well as the Abbott Global and Technical Standards
  • Supervisory/Management Responsibility
  • 3 years supervisory experience in a regulated manufacturing environment (as strong people management skills are required)
  • Knowledge of GMP requirements in a healthcare or pharmaceutical facility (as this will provide an understanding of the quality requirements for this role)
  • Experience of manufacturing is essential to understand the day-to-day work practices
  • The Manufacturing Team Leader will lead and motivate the Manufacturing team reporting to the Site Project Manager. He/she is responsible for the day-to-day running of Fill, Label and Kitpack areas. He/she will be responsible for quality, efficiency, wastage, mix and safety within the area. He/she will ensure that formal goals are reviewed on a regular basis and that formal performance reviews are carried out (at a minimum) once per year
44

Ccb-operations Team Leader Resume Examples & Samples

  • Strong interpersonal skills to deal effectively with all levels of an organization both internally and externally
  • Detail oriented and ability to work under the pressure of deadlines
  • Ability to work independently and as a team player
  • At least one to two years of supervisory experience
  • At least two to three years of experience with system applications, document review, or in the legal documentation industry
  • Product knowledge helpful
45

HRS Operations Team Leader Resume Examples & Samples

  • Manage E2E delivery of Compensation and Severance administration services to multiple regions
  • Manage E2E performance of team (approx. 7 people)
  • Thinking “Globally” and with a “One” Honeywell mind set: identify opportunities and support transition of administration work to HGR
  • Build partnerships and conduct regular OVOC / VOC with customers, constantly looking for continuous improvement opportunities
  • Meet/exceed SLCs for processes supported and conduct periodic operation reviews with the client groups
  • Lead by example and ensure prime importance to Integrity and compliance
  • Lead process improvements and oversee continuous improvement projects to enable productivity gains
  • Resolve problems escalated by Operations Specialists
  • Provide formal performance and development feedback to team members
  • Bachelor’s Degree in business or HR related field or a minimum of 3 years of Supervisory experience in lieu of a degree
  • Experience in managing a team – Direct or Indirect
  • Strong analytical skills – proficient in HR systems & Excel
  • Demonstrated capability in organizing and managing projects
  • Effective listening skills, with flexibility in approach to solutions
  • Capable of managing multiple demands and priorities simultaneously
  • Strong interpersonal and team building skills
  • Strong bias for action and ability to manage deadlines
46

Operations Team Leader Resume Examples & Samples

  • TACT & DIPLOMACY
  • INFLUENCING SKILLS
  • SYSTEMS BACKGROUND
  • STRONG WORK ETHIC
  • FLEXIBLE APPROACH TO WORK
  • COMMUNICATION SKILLS
  • GENUINE INTEREST IN PEOPLE
  • HIGHLY MOTIVATED
  • INITIATIVE
47

PTL Technical Operations Team Leader Resume Examples & Samples

  • Serves as the domestic team leader for one of the PTL technical operations teams (Global Watch Operations, Global Support Operations, Worldwide Logistics, and Domestic Support Operations) and will be responsible for working with DS/C/ST to provide operational, technical, and logistical services pertaining to the management of the overall PTL hardware/software requirements and network availability
  • Provides direction and assistance to assigned contractor personnel
  • Manages logistical support for all levels of the PTL programs to include planning current and future PTL system/hardware requirements in order to ensure consistent operation and availability
  • May be required to test PC monitoring stations and be able to fully maintain, troubleshoot, and install these systems in a tactical environment
  • Supervising the processing, packaging, and shipment of PTL systems and fly-away kits
  • Assists testing vendor to verify that repaired items are operational prior to returning said items to the field
  • Identifies replenishment requirements and recommends upgrades and/or enhancements to maximize effectiveness and functionality of PTL hardware/software
  • Assists with integration requirements determination, overall architectural design, planning, system specifications development, system design-analysis, testing documentation, extension and installation of information systems
  • Performs a variety of network management functions in support of services related to the operation, performance or availability of data communications networks
  • Modifies command language programs, network start up files, and assigns network parameters to improve performance and participates in load-balancing efforts throughout the network to achieve optimum performance
  • Must be a US Citizen
  • Possess current Top Secret clearance, with current TS/SCI eligibility
  • 10+ years of relevant work experience
  • Must be able to travel domestically for training and program coordination
  • Must be able to travel TDY to U.S. facilities critical threat locations around the world
  • Must meet all required medical expectations as defined by the customer prior to and after deployment to assignment
  • Must be able to work in remote locations with austere living conditions
  • Must have the technical expertise in the technologies required for assigned team (e.g. software development, computer systems architecture, COMSEC, inventory and logistics, RF network engineering, Integrated Broadcast Systems applications)
  • Ability to communicate and coordinate actions effectively with individuals at all organizational and management levels, including agencies outside of department
  • Must possesses excellent interpersonal skills, with the ability to build/maintain professional working relationships
  • Demonstrated good attitude and ability to work as a member of a cohesive team
  • Self motivation and the ability to work effectively under minimal supervision
  • Ability to multi-task efficiently and work in a fast paced environment on multiple projects
  • Strong attention to detail
  • Proficiency with Microsoft Windows operating system and office automation software (Microsoft Office suite, SharePoint)
  • 5+ years’ experience working in a military or government environment
  • Excellent writing and verbal communication skills
48

Operations Team Leader Resume Examples & Samples

  • Experience in both people and process management
  • A proven track record in team leadership or management
  • Demonstrable experience in process improvement
  • Experience of working within financial services/regulated environment
  • Flexible and enthusiastic, a self starter, well presented and personable with highly effective communication skills
  • Strong organisational/time management skills
  • Experience working within Insolvency
49

Operations Team Leader Resume Examples & Samples

  • Minimum of 2 years related management experience or leadership experience as an acting Team Leader
  • Minimum of 2 years of customer service experience
  • One year call center experience preferred
  • High School degree accepted/bachelor degree preferred
  • Ability to motivate, coach and develop employees for performance improvement
  • Ability to plan and prioritize work load to meet deadlines
50

Operations Team Leader Resume Examples & Samples

  • Personnel management including scheduling, providing technical assistance, and employee development which includes hiring, communicating company policies, coaching and counseling, administering performance appraisals, and enforcing company policies through appropriate disciplinary measures
  • Responsible for ensuring individuals and team as a whole consistently achieves or exceeds all performance metrics as applicable. Metrics may include, but are not limited to, first pass yield, customer back order, reliability, service parts, defects per million, fabrication component availability, budgets, productivity, unit efficiency, inventory, cost reduction and revenue
  • Works to achieve a manufacturing environment that is free of safety hazards and improper ergonomic conditions while driving employee commitment to use safe work practices every day
  • Ensuring compliance with established regulatory and quality, legal, corporate, and human resources policies and procedures
  • Responsible for providing on-the-job training and guidance to team members and ensures a proper tracking of competencies
  • Adheres to standards of training and providing documentation, continuous performance enhancement, and reliability. These activities may include, but are not limited to, the following: audits, calibration, preventive maintenance, complaints and SCA’s
  • Responsible for the recruitment of temporary and permanent talent to the team. Ensures new hires meet all criteria for employment
  • Achieves operational excellence via team-based and product-focused orientation, capacity planning, continuous improvement, preventative maintenance, safety awareness, and cost reduction to be implemented so timely, accurate shipments are produced
  • Achieves employee engagement by being responsible and accountable for actions promoting an environment that fosters personal growth and development
  • Ability to problem solve and troubleshoot issues
  • May direct reports to negotiate with vendors to obtain quotations, prices, or delivery times
  • May direct reports to evaluate vendor quotes and services to determine if they are compatible with company objectives
  • May direct reports to monitor quality of goods by reviewing costs, schedules, and timeliness of delivery and conformance to specifications
  • Focuses on customer satisfaction through teamwork and empowerment, solving problems through a consultative approach, operating with honesty and integrity and providing a highly responsive and unsurpassed level of customer service
  • Accountable for all record-keeping as appropriate and in accordance with Stryker specifications
  • Perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service
  • Actively participate in the ongoing development of a corporate culture that strives to achieve the highest ethical standards. This is accomplished by conducting all business affairs ethically and lawfully and by ensuring open, honest communication without fear of retaliation
  • Requires a bachelor’s degree in business, engineering, supply chain or related field
  • Minimum of two years of proven leadership/supervisory experience required
  • Excellent organization, planning, communication, project management and performance attainment in a manufacturing or logistics environment
  • Moderate PC skills
51

Operations Team Leader Resume Examples & Samples

  • Good communication skills both written and oral are a must
  • Good Computer skills with proficiency in the Microsoft Office Suite of products
  • Understand procedures related to Document Control, Quality Assurance and this job function
  • Requires a good understanding of manufacturing equipment, packaging and labeling operations
  • Supervises: Team Leaders and Operation Technicians
  • Candidate must have an Associate’s or equivalent degree in Chemistry, Microbiology or Pharmacy or a Bachelors degree with four to five years of relevant experience working in the pharmaceutical industry in Quality Control/Assurance or Compliance
  • Candidate shall demonstrate thorough knowledge of cGMP and ability to complete compliance/regulatory records and documents, processes, procedures and practices for conformance to these requirements
  • Knowledge of regulatory, compliance & quality requirements for packaging and labeling operations
  • Ability to implement procedures to increase productivity and decrease downtime is required
  • Experience overseeing both primary and secondary including entering data accurately in batch records and logbooks is preferred
  • Experience entering data necessary for production rates, labor hours and downtime is required
  • Documentum experience is preferred
  • JD Edwards experience or similar ERP systems experience is required
  • Demonstrated ability to train, motivate, direct and supervise production personnel is required. Knowledge of packaging equipment is preferred. Candidates who have worked closely with Project Management to establish manufacturing and packaging protocol section of batch record for ongoing and future studies are preferred
52

International Business Operations Team Leader Resume Examples & Samples

  • Supervise the resources who support the technology offering, providing assistance with workload management
  • Oversee the client support by the team, serving as escalation point as needed
  • Oversee ongoing product administration, including billing, issue resolution, etc. Help the team to manage administrative issues and data processing activities daily, managing priorities and escalating when needed insuring all timelines and deliverables are met
  • Provide operational management and utilization reports
  • Support special client projects and implementations
  • Coordinate the team’s active participation in new releases by reporting issues/defects, assisting with User Acceptance Testing as per release schedules
  • Work with the product managers and IT teams to coordinate the team’s work to upgrade clients to new platforms (when applicable) (including UAT testing, script improvements, and manual data cleanup); However, this role is does not oversee development resources nor requires coding experience
  • Provide direct client support including delivering demos, responding to RFPs and troubleshooting (backup to team, including providing out of office coverage)
  • Train new colleagues on the systems
  • Work with product managers to prioritize system defects and track their progress ◦ Manage team resource financials to budget, including working with the product manager to set budgets and price the product
  • Bachelor's in mathematics, statistics, actuarial science, economics, finance, or business or related field
  • 6 or more years of relevant experience, including people management
  • Excellent presentation, group facilitation, verbal and written communications skills
  • Ability to build strong client relationships and gain the confidence of individuals at all levels
  • Proven leadership skills, with the ability to be a team player and a strong self-starter
  • Excellent analytical, organizational, and planning skills
  • Proficient in Microsoft Office, with advanced Excel and Access skills
  • Actuarial fellowship designation with some exceptions
53

Operations Team Leader Resume Examples & Samples

  • Provides assistance to the team by answering daily questions, providing ongoing developmental training to team members, encouraging self-directed research, and providing team motivation to meet departmental goals
  • Continues interactive communication with each team member, promoting and encouraging a positive team atmosphere
  • Focuses on continuous improvement of the team, identifies the need for ongoing training, and provides recommendations to management
  • Audits and monitors employee functions to ensure the quality and timeliness of processes
  • May aide staff in reviewing applications and regulate departmental workload
  • Provides backup to the supervisor as necessary
  • Prepares and distributes reports for management review
  • May research information to determine placement of mail
  • Addresses escalated requests keeping supervisor aware of situation and providing documentation
  • May attend meetings with other departments to resolve issues and provide updates to the team
  • Creates and updates documents outlining processes and systems within the department
  • May update Hypertext if used by departmental staff
  • Participates in implementation and setup of new business opportunities
  • High school diploma required and college degree preferred
  • Two years of leadership experience; demonstrated knowledge of complex products. Appropriate experience for the position preferred
  • Excellent written and verbal communication skills to effectively interact with internal and external customers
  • Excellent organizational and time-management skills to handle multiple tasks and prioritize effectively
  • Detail oriented to ensure accuracy
  • Excellent problem solving skills to resolve customer service and departmental issues
  • Demonstrated leadership skills with the ability to prioritize responsibilities
  • Ability to motivate and coach staff in a team environment
  • Strong computer skills and the ability to navigate through multiple systems without assistance
  • Appropriate license must be obtained if necessary for position
54

Operations Team Leader Resume Examples & Samples

  • Around two years of experience in people management
  • Very good English
  • Experience in Polish or international Payroll (knowledge of Swiss payroll would be an asset)
  • Very good communication skills (oral, written and presentation)
  • High degree of structure and self-organization, deadline focused
  • Outstanding analytical approach to problem solving
  • Good interpersonal skills, effective management of different cultures and locations
  • Team motivation skills, able to drive change as well as manage conflicts
  • Experience in HR or Shared Services Operations (insourced or outsourced would be an asset)
55

Operations Team Leader Resume Examples & Samples

  • The candidate will manage a team of advisors performing Autopay Modifications Set Up/Research and resolve Payment Disputes
  • Make appropriate and fact based decisions with available information when under pressure and/or adverse conditions
  • Proactive & Creative with People / Performance Management
  • Implement/Impact Training and Learning for the employees through direct development and by leveraging other training/development opportunities available
  • Model the organizations core values, operating principles and philosophies. Walk the Talk
  • Share and leverage best practices across teams with the function and outside of it
  • Proven leadership and performance within current workgroup
  • Strong focus on Customer satisfaction
  • Ability to handle multiple tasks, projects, objectives and deadlines
  • Excellent spoken and written communications skills
  • Good understanding of MS Word, Excel, Access, PowerPoint
56

Operations Team Leader for Cebu Resume Examples & Samples

  • Retail Fraud Prevention which handles fraud decisioning based upon tool utilization & analysis for Electronic Money Movement, Deposit/Check Review, New Account Screening, Kite, Inclearing, and Fraud Hotline
  • Card Disputes & Recovery is responsible for processing and resolving customer claims and inquires related to non-fraud and fraud related transactions on Chase credit cards
  • Minimum of 2 years of management experience strongly preferred(Internal or External)
  • Is willing to work in an environment that requires call center based customer interaction
  • High School Diploma or equivalent required, Bachelor’s Degree preferred
  • Can work a flexible work schedule as work schedules vary and could include a schedule that includes working in the evening and on the weekends
  • Lead and motivate teams effectively: Must be able to manage, coordinate and direct the daily operations of overtime - eligible staff members while maintaining overall team productivity to meet department goals
  • Excellent Communication skills: Communicates with clarity of thought and purpose. Should be able to effectively compose clear, concise, and crisp messages to a variety of audiences and is able to articulate difficult messages in an effective/positive way
  • Managing difficult conversations: Drives positive outcomes even when the message is difficult to deliver & is able to face the facts in an objective, responsible and honest manner
  • Creative and Strategic Thinking: Demonstrates the ability to be creative, pragmatic, and engaged in making decisions and taking actions to drive an improved environment for employees
  • Sets high standards: Executes effective objectives that are challenging yet realistic. Sets and achieves goals that tie into broader functional/firm goals in a fast-paced changing environment
  • Demonstrates fortitude to get things done: Is disciplined and organized. Is able to effectively prioritize and reprioritize own work. Acts with a sense of urgency, adjusts quickly to change and demonstrates the ability to delegate effectively
  • Coaching Skills: Consistently provide feedback/coaching to their team members to help enhance their overall performance on all metrics. Spends time on a daily basis coaching through different mediums (1on1, Side-by-side, offline coaching)
  • Developing others: Is able to invest in the future of their team members by developing them and thereby helping create strong bench strength for the future of the organization
  • Work across boundaries: Is able to network effectively with colleagues. Collaborate with others to achieve common goals
  • Influence without authority: Negotiate to win/win outcomes & Influence others to work collaboratively on common goals
  • Employee satisfaction:Focus on creating a winning environment where employees are motivated to deliver superior customer service results
  • Risk and Controls mindset: Wears the Risk and Controls hat to ensure employees know the policies and procedures that govern their work and duly adhere to it. Is able to identify key gaps/opportunities that could potentially pose as a threat/risk to our company and help remediate these issues effectively. Abides by all applicable regulatory requirements
  • Do the right thing: Is able to maintain the highest standards of integrity by doing the right thing for our customers, our employees, our shareholders and all our partners
  • Analytical skills: Manages by metrics and uses independent judgment to determine approvals related to complex business decisions. Demonstrates strong research skills and the ability to identify root cause issues and emerging patterns/trends within the business
  • Drive innovation and be bold: Generate ideas for continuous improvement and drive implementation of initiatives that promote productivity & quality
  • Manage Escalations and Complaints: Is able to effectively remediate escalations and complaints from customers and employees. Willing to help manage supervisor queues, when required
57

Operations Team Leader Resume Examples & Samples

  • Responsible for promoting and maintaining a clean and environmentally safe facility
  • Responsible for the safe work performance of all personnel in area of responsibility
  • Lead monthly safety meetings
  • Lead/Participate in Start of/End of Shift Meetings
  • Perform regular walk-arounds of assigned units to ensure good housekeeping, safety procedure compliance, safety hazard recognition, etc
  • Member of plant Fire Brigade. May perform Incident Command duties for site emergency response events
  • Responsible for supervising unit personnel in the safe, environmentally sound, and efficient operation of production units
  • Review and issue Start Work and Hot Work Permits
  • Initiate and/or coordinate first level reporting of incidents and perform initial investigation as appropriate
  • Ensure appropriate communication of information to Operations Coordinator and all areas in the plant as necessary
  • Responsible for communicating with all areas in the plant as necessary for impacts associated with utilities, raw materials, products movements, etc
  • Communicate unit status and challenges to Operations Coordinator, Shift Superintendent and Operations Manager
  • Communicate safety and environmental incidents to on-call personnel and/or agencies as necessary
  • Responsible for issuing daily unit status report
  • Ensure all operators receive all job and process related training and attend all EH&S and other mandatory training
  • Achieve operations and production goals with units operating at target rates and on-spec, within equipment and environmental limitations
  • Responsible for compliance with collective bargaining agreements, and all corporate and plant policies and procedures
  • Manage overtime for operations personnel appropriately to ensure safe operations of all units at all times
  • Assists other employees in accomplishment of Huntsman company goals
  • Participates in and completes company-required training programs
  • High School diploma or equivalent such as GED required
  • Minimum 5+ years relevant operating/logistics experience in a process industry such as petrochemicals or refineries
58

Operations Team Leader Resume Examples & Samples

  • Oversee and manage a team within Community Operations for a prestigious international company within the social media industry
  • Identify improvement opportunities in work-flow, and/or team structure and suggest solutions
  • Manage ad-hoc operational projects and process improvement initiatives as per client requirements
  • Identify opportunities to improve user experience and communicate to delivery lead and client teams
  • Interface effectively with other teams, delivery lead and client teams
  • Manage the performance of the team and act as the team’s career counselor
  • Develop and administer team schedules and performance requirements
  • Graduate with 3-6 years of working experience, preferably with 2 years of domain knowledge
  • Social media user and knowledge about the filed would be an advantage
  • Team leadership experience
  • Experience with working in project teams
  • Quick learner with proven ability to grow and lead a team
  • Passion for learning and creative problem-solving
  • Proven track record of success in previous work experiences
  • Strong computer applications skills
  • Strong knowledge of cultural context in the user countries supported
  • Good knowledge of language of the countries supported is an advantage
  • Analytical mindset
  • Ability to work in a fast pacing environment
  • Open for shift working system
  • Good knowledge of Turkish, Arabic, French, German, Spanish, Portuguese or Italian will be an asset
59

Operations Team Leader Resume Examples & Samples

  • Monitor Help Desk Associates and Senior Specialist 3 activities and key performance indicators
  • Coach and develop Help Desk Associates and Senior Specialist 3 for continuous skill refinement through various mediums to isolate individual employee performance improvement needs and administer the appropriate training/actions to yield the intended performance results
  • Analyze operational performance to capture developing trends and recommend process improvement solutions to continuously enhance operational productivity and uplift efficiency
  • Effectively leverage resources to monitor call-type patterns and isolate developing trends, identifying opportunities for procedural changes within Help Desk as well as cross-functionally with other departments, to increase productivity
  • Liaise with other departments on projects as assigned and/or workflow processes that exist between groups, to ensure Help Desk is represented and to maintain procedural flow that functions homogeneously for all groups, and to ensure regulatory compliance issues are adequately addressed
  • Assist the Workforce Management group as warranted to coordinate employee scheduling and monitor daily schedule adherence
  • Assist Help Desk Associates and Senior Specialist 3 with escalations and assist internal customers with questions and/or general support needs
  • Participate in all hiring and performance tasks pertaining to the team
  • Administer corrective disciplinary action as necessary to address unacceptable performance behaviors/incidents
  • Handle special projects and tasks as assigned by Management
  • Strong knowledge of payment processing industry and related procedures and products
  • Bilingual - English / French is a plus
60

Loan Operations Team Leader Resume Examples & Samples

  • Coordinates the daily workflow in and out of the area to ensure that operating schedules are met
  • Supervises assigned personnel
  • Develops and prepares reports and records relating to the particular project
  • Coordinates the workflow with related departments
61

Operations Team Leader Resume Examples & Samples

  • First Class Mail presentment
  • Standard Class Mail presentment
  • Ecertified Mail presentment
  • USPS Express and USPS International Express Mail presentment
  • Fed Ex Letter/Packages/Freight presentment
  • Track One and Inner Office mail presentment
  • Providing and validating reconciliation of all files received daily and meeting client service level agreements
  • New business management to onboard new products
  • Change management to support technology and process improvements and document changes
  • Oversee associates responsible for producing mail in a high capacity, fast-paced, automated environment with an emphasis on Quality and Productivity
  • Provide guidance and formal written performance and development evaluations of Operations Specialist III and Processing Associates
  • Direct ownership of shift reporting/validation of processing performance
  • Manage mandatory daily communication to staff regarding high productivity, excellent quality, and employee engagement
  • Responsible for shift operations and pass on updates, informing managers and peers of process delays or breakdowns
  • Resolve issues or obstacles to production and/or quality
  • Validate production’s input and output on a daily basis, with an emphasis on risk control measures
  • Display understanding of upstream internal processes and responsibilities
  • Ensure GDS and Lines of Business standard operating procedures are applied consistently
  • Meet and/or exceed all internal Service Level Agreements (SLAs)
  • Manage and maintain departmental work area maintenance (5S)
  • A minimum of 2 years supervisory/management experience, preferably in a robust operations environment, or 5 years mid-level experience in a production environment
  • Associates Degree and/or Bachelor's degree in Business Management a plus
  • Exceptional written and verbal communication skills are required, along with solid PC skills
  • Advanced interpersonal skills with proven record of good management, personnel development and participation in team-oriented projects
  • Advanced ability to organize and multi-task in a fast-paced environment; possess ability to prioritize workload and operate effectively and efficiently with minimal supervision
  • Tact and good judgment in confidential situations and proven experience interacting with senior management, customers, and vendors
  • Ability to direct the team to meet production demands and quality deliverables
  • Must be able to work a variable schedule as deemed by production demands
  • Ability to manage conflict with fairness and diplomacy, acting as a catalyst for JPMC corporate policies, with an emphasis on leading by example
62

Scra Operations Team Leader Resume Examples & Samples

  • Direct leadership and supervision of the team
  • Review procedures annually for updates and implement process improvements where needed
  • Terminate, hire, and train the staff through coaching and development
  • Manage employee productivity and quality performance through established scorecard metrics
  • Follow JPMorgan Chase HR & Diversity policies and procedures
  • Manage a pipeline of Eligibility requests
  • Promote an environment of world class customer service
  • Promote an environment displaying Chase Values
  • Conduct huddles with the staff to ensure open communication within the team
  • Review Weekly Quality scores and conduct one on one coaching sessions with those who are not meeting Quality metrics and addressing top errors
  • Hold monthly one on ones with each employee to review scorecard metrics and overall performance
  • Conduct weekly team meetings with the staff to review procedure updates, teams overall performance, provide recognition and answer any questions the staff may have
  • Assist with projects, audit and compliance reviews and loan level reviews
  • Determine quarterly training needs and work with the Training Department for creation
  • Ability to work with urgency and under conditions where timeliness is critical
  • Working with quality to ensure proper handling and efficiency of accounts
  • Be available to the staff to help answer questions or escalation request
  • Conduct quarterly, mid year and year end reviews with each employee and review career development
  • Approve time and attendance through TAS
  • Review productivity entered by each processor through the Epic system
  • Provide loan level detail on aging loans to upper management
  • Approve time off request through the EPIC system
  • Follow the Corrective Action Guidelines
  • Keep Record of Attendance card updated
  • Keep Time Off banks balanced between TAS, EPIC and ROA card
  • Review KPI’s annually
  • Prefer mortgage operations, with knowledge of policies and procedures, legal and compliance guidelines
  • One year previous supervisory or management leadership experience required
  • Military service experience a plus
  • Ability to perform complex analytical assignments
  • Strong employee management skills
  • Ability to work with minimal direction and make solid fact-based judgment decisions in difficult situations
  • Strong understanding and application of auto regulations and SCRA requirements
  • Demonstrate ability to positively interact with other departments, units, managers and colleagues to achieve specific business results
  • Ability to prioritize multiple complex situations
  • Proven MS Word, Project, PowerPoint, and Excel abilities required
  • Strong MSP knowledge preferred
  • Ability to work with Servicing systems, as well as accurately analyze information from the system
  • Excellent analytical, problem solving and decision-making skills
  • Excellent problem-solving and analytical skills to identify opportunities for improvement, as well as improve customer satisfaction
  • Excellent time management and organizational skills with the ability to maintain detailed records
  • Analytical and critical thinking skills needed in order to anticipate problems and early resolution
  • Ability to approach escalated problems logically and with good judgment to ensure the appropriate outcome
63

Entertainments Technical Operations Team Leader Resume Examples & Samples

  • PAT Testing Qualification
  • IPAF/PASMA Qualification
  • Technical installations and operations experience in a team leader role
  • The ability to operate shows or attractions as required
  • Understanding of health and safety in this particular industry
  • Project management experience including budgets and scheduling
64

Operations Team Leader Resume Examples & Samples

  • Have strong communication skills and be a logical thinker
  • Demonstrable leadership skills
  • Strong analytical and numerical skills
  • Ability to thrive under pressure
  • Ability to identify issues for resolution and new directional plans for business improvement
  • Bias for Continuous improvement through People/CR/Safety Legislation and Safety awareness/knowledge
  • Knowledge of Incident and Emergency Response
  • Ability to develop potentials/opportunities in People, Business, Customers and Markets Suppliers
  • Bias for Action and continuous improvement in all areas of performance
  • Proven ability to prioritise resources and time to deliver the greatest value for the business
  • To be able to manage competing priorities and operational complexity
  • Track record in leading successful operational teams
  • Strong awareness of the procedures to be used for accident and incident root cause analysis techniques, reporting and investigation
  • Ability to engage and work with operations, stakeholders contractors and suppliers
65

Operations Team Leader Resume Examples & Samples

  • Lead the Operations team in its goal of delivering unique, memorable, and rewarding experiences to all our guests
  • Assist with hiring, training, scheduling, and supervising of admission team. Making sure that all team members are trained in resolving guest concerns, upselling, and explaining policy regarding ticket prices, discounts, and promotions
  • Actively encourages and supports new and innovative ideas from all team members on how to improve the business through the Spark an Idea initiative
  • Monitor performance in achieving Key Performance Indicators (KPI’s) , Mystery Visit, and secondary spend targets
  • Manage groups and ensure that our extended queue lines are managed in a safe way while still delivering an excellent guest experience
  • Adopts an enthusiastic, assertive and passionate approach to guest service, and demonstrates the Merlin Values at every opportunity
  • Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day
  • Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001)
66

Operations Team Leader Resume Examples & Samples

  • Have complete end to end Process Knowledge & emerge as the SME for the process
  • Workflow Management
  • Ensure that all audit trails as required by the function are verified and stored appropriately
  • Provide performance feedback to the team on a regular basis, with regards to Productivity, Accuracy & Turnaround Time
  • Proactively manage staff absenteeism and maintain professional work environment, escalate any concerns to Process Manager
  • Participate actively in council activities
  • Drive performance within the Process and ensure that the performance matrix covers all aspects of Production & enables a Fair Assessment of the Team Members
  • Ensure that the Latest Process Updates/Changes are communicated to & understood by all Team Members
  • Escalate any Matter of Concern to the Process Manager on an Immediate basis
  • To Conduct Weekly Performance Reviews and ensure that adequate action plans are placed to bring up the performance levels
  • Bachelor’s Degree with around 5 to 7 years of work experience
  • Mortgage document and I vault knowledge are preferred skills
  • Must exhibit a keen attention to detail and a sense of urgency
  • Excellent MS office Skills
  • Exceptional time management and organizational skills
  • Ability to follow complex methods and procedures
  • Ability to plan, organize and prioritize tasks
  • Ability to demonstrate creativity
  • Ability to motivate, coach and develop for performance improvement
  • Ability to multitask and deliver
  • Strong people Management skill
  • Ability to understand and implement control measures
67

Service Operations Team Leader Resume Examples & Samples

  • Manage Service Engineers and Applications Staff and their development for future progression through coaching & mentoring, formal dialogues & training plans and initiatives
  • Work with the Service Manager to calculate resource development and create business plans to ensure required manpower is available to support the current and forecasted installed base
  • Implement and continuously improve operational processes to ensure a high quality of service, contract obligations are met, internal requirements are met (information tracking, reporting, costing etc), and financial targets achieved
  • Fulfilling the customer's needs for Preventative Maintenance (PM), any updates/upgrades, corrective service, installations and/or workshop repairs in accordance with business contractual obligations (contract obligations or billing policy)
  • Comply with all Environment & Safety (EH&S) policies, service escalation procedures and that all customer requests, complaints and comments communicated to the jobholder are passed to the relevant department for action
  • Maintaining personal knowledge of safety instructions and operational procedures and participate in training courses including 'self learning', computer based and 'on the job' training
  • Timely completion of Service Reports with good liaison with the Customer Care Centre (CCC), management, sales, marketing and/or customers ensuring current location and job status is communicated back to Customer Call Centre
68

IT Service Operations Team Leader Resume Examples & Samples

  • Achieving the mission, not least through people, process and tools management
  • Managing the performance of the team, including in regard to resource levels and skills, in order to achieve success against the mission and KPIs
  • Deputising for the Service Manager when they are off site
  • Managing major incidents
  • Improving processes and key tools e.g. the self-service tool
  • Understanding the customer’s business environment and ensuring that the team is aware of any changes that may affect the service
  • Ensuring all activities are carried out in accordance with security, Health and Safety and environmental policies
  • Producing reports
  • Managing small projects
  • Desktop Support
  • A mindset to find ways to remove root causes of incidents and requests, and to develop self-help
  • An ability to lead and motivate a team, particularly to create a ‘high trust’ atmosphere, noting that the team may include members of differing levels of skill and experience
  • Experience of working within Service Level Agreements
  • Organisational skills and be used to working to deadlines in a demanding environment
  • Good knowledge of ITIL Service Management processes and practices
  • Guidance-creation skills (whether written or via recording video), with the ability to translate complex technical issues in a customer-friendly way
  • Experience of dealing with difficult customer issues
  • Experience of managing major incidents
  • Experience or exposure to MS Orchestrator
69

Operations Team Leader Resume Examples & Samples

  • Responsible for coordinating between installers, insurers and maintenance vendor to ensure up to date information on all new and current vehicles
  • Lead and deploy team members for the following activities: new car collection, check in, prepping vehicle and check outs, inventory control of accessories
  • Drive and support resource planning & optimization activities in Operations
  • Enhance customer experience in check out / check in processes
70

Operations Team Leader Resume Examples & Samples

  • Demonstrate a high level of ethical standards and integrity. Set an example of commitment to the organization for other employees. Accept responsibility for actions and results
  • Provide daily direction/communication to employees / suppliers to ensure administrative tasks/functions are performed efficiently
  • Maintain knowledge of policies and procedures in order to research/handle escalated/complex issues and to accurately respond to employees, suppliers, dealers and customers' inquiries
  • Monitor process volume/performance, identify unusual volume fluctuations, variances and process performance deterioration; including action plan to reverse negative trends
  • Identify process improvement opportunities and partner with stakeholders across business units to develop effective improvement plans
  • Recommends and encourages employees /suppliers to seek innovative improvements to processes in order to improve team performance and effectiveness
  • Ensure employees / suppliers have appropriate training and other resources to perform their job task/functions
  • Participate in workforce management; involved in scheduling, recruitment, if applicable, and performance management
  • Respond to and resolve employee relations, if applicable, and performance issues according to established company policies
  • Provide performance feedback and coaching on a regular basis to each team member in a constructive manner. Write and administer performance reviews, as applicable, or preapre data supporting review of supplier performance including meeting contractual commitments
  • Establish practice and processes that support departmental standards, site and company policies, procedures, standards and strategic goals/directives
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests
  • Ensure timekeeping and other HR portal functions are accurate; monitor policy and procedure compliance; abide by the Code of Conduct and Ethics
  • Keep current with client developments affecting customer service and with company policies by reading daily updates. Effectively and accurately communicates same to subordinate staff or suppliers as appropriate
  • Maintain or increase employee engagement results / ensure supplier focus aligns with Ally strategic focus
  • Find innovative solutions to more complex or difficult issues with appropriate escalation to higher level call center service staff
  • Coordinate and lead complex projects and functions
  • Considered go to person within the site for specialists and other leaders
  • Recognized as a mentor/coach to others
  • Knowledge and expertise in multiple processes/functions
  • Ability to lead large and complex teams with minimal employee relations issues
  • Consistently leads team to achieve top quartile results among peers
  • Associate / Bachelor's degree in business related discipline preferred
  • 4 + years related experience in customer service or financial services industry is needed. Prior leadership experience is needed. Education may be used as a proxy for experience
  • Project management skills, strong leadership skills and excellent communication skills (oral - written skills)
  • Ability to effectively partner across business units to achieve targeted results
  • Ability to function independently within a multi-task environment while mastering a variety of tasks and functions
  • Knowledge of company policies - procedures
  • Represent the organization in a professional manner; demonstrate a high level of ethical standards and integrity
  • Lead by example and accept responsibility for actions and results
  • Encourage effective collaboration and problem solving
  • Monitor operational metrics, observe trends and make process improvement recommendations. Work in tandem with the Organizational Excellence (Lean Six Sigma) operation on process improvement projects (collect and analyze data)
  • Experience leading cross functional teams a plus
  • Act as the lead or as a partner with Project Management and Vendor Operations on special assignments as Subject Matter Experts (SME) in areas of expertise
71

Operations Team Leader Mankato Energy Center Resume Examples & Samples

  • Provide leadership to all of the sites technicians
  • Performance management, career development, personnel development of assigned employees - involvement in same of other site employees
  • Interfacing with other SPC Operations team leaders to facilitate the sharing of best practices, optimizing resources and managing fleet wide projects/initiatives
  • Champion of the planning process - fully utilize Maximo
  • Support Southern Power via the Operations Review Board (ORB) process
  • Effectively communicate and interact with multiple customers and key stakeholders
  • Become knowledgeable of multiple power purchase agreements and place a high priority on Contract Availability
  • Effectively administer multiple services contracts including a Long Term Protection agreement with a major combustion turbine OEM
  • Provide "On-Call" responsibilities on a 4 week rotation
  • Minimum of 5 year’s experience in the operation and maintenance of a power generating facility required
  • Previous leadership experience including performance management preferred
  • Prefer experience in ordering and inventory of materials and supplies utilizing Maximo
  • Prefer experience working within power plant O&M budgetary constraints
  • Experience with power plant environmental monitoring and reporting, safety committee participation, equipment lockout/tagout and confined space entry procedure experience preferred
  • Strong knowledge of electric generating processes and procedures required
  • Effective interpersonal skills and ability to exercise sound judgment required
  • Effective written and oral communication skills required
  • Maximo experience preferred
  • Basic computer skills required (email, word, excel)
72

Operations Team Leader Resume Examples & Samples

  • Manage staff schedules to meet day to day SLA and productivity requirements
  • Ability to motivate, coach and develop staff for performance improvement
  • Ability to follow complex methods and procedures of diverse subject matter and routine/non-routine tasks
  • Minimum of 3 years related management experience or specialized education required High School degree accepted/bachelor degree preferred
73

Operations Team Leader Resume Examples & Samples

  • Accurate picking of all newspapers and magazines
  • Accurate & secure control of stock
  • Set-up of the Magazine pack for optimum productivity and accuracy
  • Ensure the correct day of sale is achieved for all titles, links with Magazine Sales
  • Timeliness and accuracy of the pack
  • Achieve shift staff budget
  • Ability to influence outside of you immediate team(impact and influence)
  • Previous warehouse experience
  • Ability to work well under pressure (enthusing teams)
  • Ability to solve problems using own initiative (making business decisions)
  • Able to give and receive clear instructions both verbally and in writing(impact and influence)
  • Ability to build effective working relationships with immediate team, external contact and other locations(impact and influence)
  • Good attention to detail in order to ensure all KPI’s are met (getting the job done)
  • Able to work to deadlines (getting the job done)
  • Basic PC Knowledge
  • Demonstrates ability to work as part of a team(enthusing teams)
  • Demonstrates ability to manage conflict and challenge assertively (impact and influence)
74

Operations Team Leader Resume Examples & Samples

  • Accurate picking of all newspapers and supplements
  • Set-up of the Newspaper pack for optimum productivity and accuracy
  • Maintain accurate records in line with Company policy and procedures
75

Operations Team Leader Resume Examples & Samples

  • Ensuring adequate staffing levels to maintain service levels and employee satisfaction; and recruiting, training and development of Customer Care Professionals
  • Providing daily coaching to Customer Care Professionals
  • Initiate process improvements by identifying service delivery gaps, offer solutions and successfully implement ideas to enhance American Express products and services
  • Responsible for compliance for all processes and policies and developing quality and productivity evaluations
  • The successful candidate will be part of a team that provides the ability to effectively demonstrate personal accountability in increasing customer satisfaction
  • Direct people leading experience of 2-5 years in a Premium call center customer service environment (preferably in B2B and B2C servicing sector)
  • Proven high performer in previous job roles
  • The successful candidate will be responsible for advancing their team's focus on building relationships with customers and creating value and loyalty through their phone cal
  • Leverage data insights through Voice of Customer feedback and production metrics to drive team’s performance
  • Demonstrated superior communication/interpersonal skills
  • Proven history of implementing development and action plans to aid in growing team member skills to drive results
  • Must be proficient in Microsoft applications such as MS Excel and MS PowerPoint
  • Exposure to project management and six sigma orientation would be a plus
76

Scientific Operations Team Leader Resume Examples & Samples

  • Driving excellence, resourcing and implementation strategy across the field based teams Lead, develop and coach the Medical Scientific Liaison team and the Nurse Advisor/ Manager team
  • Responsible for agreeing individual objectives, reviewing progress, and providing feedback for appraisals/ratings etc
  • Support and manage the MSLs and NA/ NMs to build KOL Development Plans which proactively support the Medical Plan and are aligned with KAM customer plans Regularly attend field visits with MSLs and NA/ NMs to monitor capabilities and provide on the job coaching and support
  • Select, recruit and retain high caliber staff (in consultation with the TA head)
  • Responsible for the consistency and delivery of onboarding, start up training and coaching (using appropriate resources available)
  • Responsible for the development (including promotions) of MSLs and NA/ NMs - Ensure all in team have individual development plans and up to date TMS profiles
  • Work with other Sci Ops Team Leaders across other TAs to drive innovation and share best practices
  • Customer External Relationships: Productive Scientific Exchange
  • Develops and maintains long-term professional scientific partnerships with investigators, opinion leaders and Health Care Professionals (HCPs)
  • Builds KOL Development Plans which proactively support the Medical Plan and are aligned with KAM customer plans
  • Uses the KOL Development Plans as a platform to engage in scientific discussions related to Novartis research areas/ compounds/ pipeline with HPCs, speakers & investigators that drive the Medical Plan
  • Provides medical education to HCPs relevant to new therapies being developed and commercialised by Novartis
  • Ensure the messaging is scientifically and medically accurate
  • Utilises relationships with HCPs to understand the patients’ experience and pathway, their perception of upcoming and current clinical trials, treatment gaps and changes in the healthcare environment
  • Provides scientific and educational information to HCPs on specific patient critical issues
  • Ideally, BSc (Hons) and significant medical/clinical experience or BSc (Hons) + MSc
  • Pharma experience either as MSL, Medical Advisor, Scientific Advisor
  • Demonstrate an ability to be accountable for all scientific and clinical activities undertaken with a respective clinician, developing an appropriate strategic plan for these activities
  • Capable of coaching and mentoring colleagues
  • Understanding of the MSL role: The ability to understand process, communicate & present scientific information to a high standard
  • External customer focus with strong networking capabilities and integration with KOLs
  • Understanding of clinical development and Good Clinical Research Practice preferred
  • Excellent influencing, networking, presentation and communication skills and a proven track record of cross-functional team working
  • The highest ethical standards, with a working knowledge of relevant clinical regulations and industry standards including Good Clinical Research Practice, & ABPI Code of Practice
77

AML Operations Team Leader, VP Resume Examples & Samples

  • 10% Interview candidates and make hiring recommendations for open positions. Make salary, promotion and employment termination recommendations. Track team performance and productivity. Establish staff performance goals, assess staff performance and perform staff performance appraisals. Provide direct supervision for up to eight (8) AML surveillance agents. Ensure agents maintain key performance objects appropriate to support overall BSA/AML mission
  • 10% Assist in AML quality control processes in concert with the division's overall Quality Control (QC) program. Assist assigned AML Department Manager to ensure staff obtains ongoing comprehensive training and professional development regarding variations in behavioral patterns and business practices in assigned client portfolio(s). Assist the assigned AML Department Manager in maintaining highly effective operational practices in their assigned portfolio. Ensure satisfactory compliance with the Bank's BSA/AML policies regarding their assigned portfolio. Subject Matter Expertise and Continuing Education Responsibilities: 10% Demonstrate and maintain effective knowledge of simple and complex financial activities, including (but not limited to) international finance, global markets products and services, corporate and personal investments, treasury management, and commercial finance. Keep abreast of current regulatory developments to ensure the implementation of appropriate AML operational procedures, including the refinement and maintenance of automated and manual applications
  • 10% Assist assigned AML Department Manager to prepare for and respond to internal audit and regulatory examination reviews. Under the direction of the assigned AML Department Manager, ensure compliance with federal information sharing requests and regulations, including Grand jury subpoenas, asset seizure orders, search warrants, National Security Letters, and USAPA 314(a) and (b) requests
  • 10% Provide direct supervision for up to approximately eight AML investigators
  • Establish staff performance goals, assess performance, and conduct staff performance evaluations
  • Ensure investigators meet key performance objectives in order to support the Bank’s overall BSA/AML mission
  • Interview candidates and make hiring recommendations for open positions
  • Make salary, promotion, and employment termination recommendations
  • Track team performance and productivity
78

Operations Team Leader Resume Examples & Samples

  • Assist the Duty Manager with ensuring the highest possible standards of guest service, presentation, technical operation and safety in all areas of the attraction
  • Lead the team in its goal of delivering unique, memorable, and rewarding experiences to all our guests
  • Assist with hiring, training, scheduling, and supervising of admission team. Making sure that all team members are trained in resolving guest concerns, up-selling, and explaining policy regarding ticket prices, discounts, and promotions
  • Monitor performance in achieving key performance indicators (KPI’s) , mystery visit, and secondary spend targets
  • Responsibility to ensure compliance of Health, Safety & Security within the workplace
79

Bath Tissue Operations Team Leader Resume Examples & Samples

  • Organize, manage, and audit manufacturing operations to support and ensure continuous improvement of the Mill (EHS) Policy Statement, quality, productivity, housekeeping, employee relations, internal controls, customer service, and asset management objectives are fully met
  • Create/develop an environment that supports cultural development to lower decision making, increase opportunities for team member involvement, and allow department teams more control over their part of the business
  • Coach and develop deputies to provide competent management at all levels of the manufacturing organization and provide for orderly management succession
  • Act as the primary contact for the mill with the Professional sector business teams, staff engineer and staff research functions on issues pertaining to operations
  • Establish long-range manpower needs and plan for the efficient utilization of employees within all manufacturing areas
  • Analyze and coach for sound decision-making processes
  • Direct the operating teams on human resource issues including employment; the establishment of accountabilities and performance expectations; and, the administration of performance evaluations, career development and compensations systems
  • Support sector strategies/activities and act as a member or leader on site-wide teams and/or initiatives
  • Provide operational/technical expertise as necessary to achieve solutions to problems within the department
  • Participate as a member of the Mill’s leadership team to set direction and objectives and manage Mill performance
  • Communicate fully with supervisors, peers, and others who have a need to know. Be informative, communicating in a way that is timely, complete, accurate, and in a responsive manner
  • Provide leadership to ensure your organization attracts, develops, and retains the best people and fosters an environment which motivates a diverse team to fully use its capabilities in achieving desired business results
  • Provide leadership for conception and implementation of long-term strategies for asset improvement and the mill organizational development
  • Ensure continued safe work practices of self and others by complying with company and governmental regulations. Maintain good safety and housekeeping standards while eliminating and preventing losses of all types (injuries, illnesses, process loss, property damage)
  • Provide leadership commitment to establish the mill’s quality management system as demonstrated through communications, organizational structure, culture, quality policy, objectives and management reviews to continually improve overall system effectiveness
80

R&D Operations Team Leader Resume Examples & Samples

  • Perform duties in a compliant manner and behave in accordance with our Quality Management System Requirements
  • Participate fully in our site’s quality initiatives and ensure that all relevant quality standards are adhered to
  • Maintain GMP standards, ensure plant and operations team is always audit-ready. Ensure the L1 audit schedule is delivered
  • Interface with Eng Ops team to deliver planned maintenance requirements
  • Read and understand relevant Standard Operating Procedures and Global Quality Management Policies relevant to your job role
  • Attend training and complete assessments as required
  • Ensure operations team have 100% training compliance at all times
  • Ensure that all relevant Quality Incidents, ASERS and all relevant actions closed out on time. Author or support as appropriate
  • Perform all duties in a compliant manner and behave in accordance with our EHS Requirements
  • Manage the pilot plant permit to work activities
  • Read and understand all plant and safety Standard Operating procedures relevant to your role
  • Ownership of Safety investigations associated with the operations arena
  • Participate fully in our site and network safety initiatives and ensure that all required safety precautions are undertaken
  • Cast the right shadow & lead by example
  • Maintain pilot plant in an inspection ready state at all times. Ensure the L1 audit schedule is delivered
  • Ensure risk assessments are completed for area of responsibility according to EHS guidelines
  • Generate and review method statements/ safe systems of work in area for non-routine/ routine tasks
  • Investigate and report all incidents & accidents to determine root cause and ensure subsequent CAPAs are closed out in a timely manner
  • Deal with risks and hazards brought to your attention in a timely manner
  • Monitor employees in area of responsibility to ensure compliance with site EHS standards
  • Be aware of and act to improve our impact on environmental operations on-site where appropriate and ensure IPPC compliance
  • Participate fully in our site’s safety initiatives, attend the site safety committee meetings and ensure that all required safety precautions are undertaken
  • Support the Hazard Log System on plant to ensure that safety hazards are identified and addressed
  • Take ownership for maintaining the plant safety culture through the program of tool box talks, safety promotion posters, staff engagement etc
  • Have 5-10 years experience in API manufacture, and a strong knowledge of plant operations
  • Detailed knowledge of the cGMP requirements relevant to the role and understand the GSK Global Quality Policies and Global Quality Guidelines that relate to the role
  • Proven leadership exemplifying GSK’s leadership expectations
  • Have excellent knowledge of all API unit operations
  • Excellent knowledge of safety, environmental and quality requirements
  • Knowledge of the Cork Risk Management System is an advantage, CAPA’s, project planning and management, managing groups, running QIPs
  • Proven Experience in Safety and Quality Investigations is an advantage
  • Proven people management skills are an advantage
  • Demonstrated continuous improvement mindset
  • Leadership, Influencing and Negotiating Skills
  • Good Communication and Interpersonal Skills
  • Ability to build relationships and function well at the interface between GMS and R&D
  • Strong focus on customer quality
81

Lumber Operations Team Leader Resume Examples & Samples

  • Support and manage lumber mill operating team
  • Lead an ongoing safety program to assure a safe working environment
  • Develops individuals for the operations team to ensure they manage the mill's operating processes with excellence
  • Provides leadership to ensure safety, goal setting, work standards, performance reviews, and coaching occurs on a regular basis
  • Effectively planning and coordinating shift activities and document shift reports, safety data and time entry
  • Leadership in improving mill flow and reliability processes
  • Create long term effective trusting relationships with union employees, peers and site leadership team
  • Lead a culture that thrives in a changing environment
  • Accountability to deliver results
82

Operations Team Leader Resume Examples & Samples

  • Leads, guides and develops the Operations team and owns all operational activities in Saudi Arabia
  • Define, Initiate, Plan and Execute the Customer Service and Operations through direct reports
  • Monitor & Control the file management and Closure
  • Drive Operation Excellence
  • Improve Customer satisfaction
  • Work in conjunction with sales departments to support sales initiatives and customer service request
  • Support business in all operational issues and control the client development mainly on the operational side of the business
  • Own the relationship with all the stakeholders and execute the operations in coordination with CSO in order to deliver our promises to customers
  • Comply with all legal / compliance requirements and ensure compliance throughout the department
  • Ensure all SOPs/Contracts are adhered to and any fall-outs are addressed on priority
  • Establish periodic KPIs for key customers where required and make sure SOP compliance. Identify improvement areas in operations and propose possible courses of action
  • Coordinate with the different operational teams involved across the DAMCO organization and achieve a smooth development of the operations
  • Participate in implementation and execution of new businesses with Commercial
  • 5 + years of relevant experience with a proven track record in freight forwarding operations and customer services with at least 2 years in managerial role
83

Operations Team Leader Resume Examples & Samples

  • Proven/demonstrated leadership abilities and facilitative leadership skills
  • Management and facilitative skills to oversee, lead, advise, and motivate the workforce
  • Support and communicate the strategic vision; create a shared need
  • Implements tactical plans
  • Gains support and ensures commitment from others both inside and outside the company
  • Champions change and makes changes lasting
  • Facilitate local teams to find answers, learn and grow
  • Promote open discussion and feedback and is an effective communicator
  • Resolves conflict
  • Demonstrated good judgment and decision making skills; being proactive and visionary in making high risk operational and confidential decisions
  • Offer encouragement, coach employees and develop and nurture teams
  • Productive teaming skil