Group Operations Resume Samples

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LM
L McCullough
Lambert
McCullough
938 Vicenta Summit
Phoenix
AZ
+1 (555) 515 1315
938 Vicenta Summit
Phoenix
AZ
Phone
p +1 (555) 515 1315
Experience Experience
Los Angeles, CA
Group Operations Analyst
Los Angeles, CA
Johnson-Hand
Los Angeles, CA
Group Operations Analyst
  • Strategically design, develop, and implement various initiatives to create a monitoring compliance framework to the Funds/Asset Transfer Policy governing the Investment Banking Division
  • Educate, challenge, and ensure compliance with global General Ledger Account Ownership Policy; Identify root-causes; Performing reconciliations to ensure a balanced General Ledger
  • Spearhead Security User Access projects to provide risk identification, remediation plans, and implementation for strengthened User Access controls and/or to meet regulatory commitments
  • Provide improved risk awareness and control culture through targeted escalation of non-compliant Incidents and audit points
  • Foster relationships with Operations Risk Division, Senior Management, etc. by representing Group Operations on Senior Working Group to provide list of systemic issues, conduct testing, and escalate issues
  • Maintain Americas & EMEA Group Operations lists of authorized approvers for internal & external payments
  • Creative, control, strategic, and inquisitive mindset to question status quo, analyze & research problems, and provide solutions / ideas to resolve
Boston, MA
Group Operations Manager
Boston, MA
Littel, Effertz and Prohaska
Boston, MA
Group Operations Manager
  • Interface with centralized Business Controls to identify performance gaps, SIAIs, plans for improvement and to support performance delivery
  • Manage Workforce Management for Region
  • Managing a team including a manager & quality analysts who measure both customer and process adherence performance
  • Developing strategies to improve the Help Desk and its’ procedures
  • Conducting routine feedback sessions and providing recommendations to the claims management team
  • Audit the environment and provide recommendations in technology and process areas for Ops improvement
  • Support market tracking of key performance metrics and low-performance updates
present
Phoenix, AZ
Specialist, Group Operations
Phoenix, AZ
Turcotte Inc
present
Phoenix, AZ
Specialist, Group Operations
present
  • Provide operations support, including but not limited to billing and collection, system and data management, client relationship management
  • Making, Process management, Developing Standards
  • Develop client relationship as part of client servicing and persistency management
  • Identify improvements in processes and services
  • May be assigned other duties/responsibilities from time to time from management
  • Handling application submission, account check list, pre-underwriting, contract printing, commission release, new account set-up
  • Coordinate claims adjudication
Education Education
Bachelor’s Degree in Finance
Bachelor’s Degree in Finance
University of Memphis
Bachelor’s Degree in Finance
Skills Skills
  • Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
  • Clearly show the ability to quickly find and validate root causes of problems, optimize the efficiency of processes, and be able to clearly control processes
  • Strong focus and dedication to providing excellent customer service and enhancing the client experience
  • Strong organizational skills including the ability to manage multiple responsibilities, prioritize, and delegate tasks
  • Proficiency in computer skills and professional programs (for example Microsoft Office, Powerpoint)
  • Ability to drive behavioral changes and hold leaders accountable (in person and virtually)
  • Ability to lead in a virtual environment by building partnerships with other Site Leaders for the collective success of the overall operation
  • Strong critical thinker who thinks broadly to provide solutions
  • Strong influencer and communicator
  • Ability to work a flexible schedule which includes weekend coverage to accommodate changes in the business environment and address executive client escalations
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15 Group Operations resume templates

1

Mortgage Group Operations Manager Resume Examples & Samples

  • Monitor and approve pricing deviations in accordance with BB&T policy
  • Monitor pipelines to ensure compliance and timely action for clients by Mortgage Loan Officers (MLOs)
  • Monitor prequalification pipelines to ensure timely and appropriate actions by MLOs
  • Act as a liaison between MLOs and the Regional Production Support Teams (RPSTs), Appraisal unit and Construction Permanent (CP) unit. Communicate and escalate loan issues, as needed
  • Develop, coach and guide staff for continued “grass roots” level execution of assigned operational components of retail mortgage lending
  • Integrate staff into new processes and systems as well as deepen relationships with production associates so that issues can be identified early, reported quickly and solutions offered
  • Coordinate “rush files” and process prioritization with the RPST
  • Review Cost to Cure Report, address issues and work with Mortgage Market Managers (MMMs) to coach MLOs to minimize losses
  • Review the following reports and take action, as necessary
  • Conduct knowledge sessions and coordinate implementation of new products, product changes and updates
  • Arrange for proper HS on boarding, training, equipment and administrative processing of new hires
  • Three years in origination or mortgage management experience
  • Very good understanding of mortgage lending, knowledgeable in all types of mortgage loans, and thorough understanding of UniFi and the mortgage process
  • Excellent verbal and written communication skills and the ability to work with a diverse group in solving problems
  • Thorough understanding of mortgage regulatory and compliance environment
  • Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in this role, including new or transfer of registration, and applicable Nationwide Mortgage Licensing System and Registry (NMLS) acceptable background check
  • Proficiency in mortgage operations and administration
2

Group Operations Analyst Resume Examples & Samples

  • Part Qualified Accountant/ Newly Qualified
  • Supply chain / Operations / Procurement finance experience
  • Experience of working in a multi-site international organisation
  • Eye for detail and accuracy while also possessing an ability to see and influence the bigger picture
  • Be able to build cooperative relationships across different businesses and varied cultures
  • Be able to challenge in a positive way and influence senior managers and others
  • Able to carry credibility and significant influence with senior managers and board directors
  • Experience of SAP
  • Understand and deal with cultural differences around the group to ensure all financial requirements in terms of data collection and understanding the detail are achieved
3

Institutional Clients Group Operations Performance Management & Analysis Summer Intern Resume Examples & Samples

  • Knowledge of Microsoft Office products – Strong excel skills and working knowledge of Outlook, Word, and PowerPoint. Microsoft Project and Visio are a plus
  • Understanding of the importance for detail and organization
  • Knowledge of banking specifically operations and/or technology
  • Aptitude/ experience working with data: analytics, manipulation, management, tools, entry, processes, flows, intelligence, metrics and/or reporting
4

Group Operations Outsourcing Resume Examples & Samples

  • Producing status reporting and program tracking for the region in terms of O&O strategy and projects with focus on headcount impact, location footprint, ODP status, risks, issues, action plans, etc
  • Providing a regular status update to senior stakeholder and project partners on various forums
  • Collaborating extensively with various stakeholders regionally and globally to drive APAC Group Operations O&O project delivery
  • Advising and assisting in assessing all O&O business proposals with an impact to APAC Group Operations (GO) in a timely fashion including Hong Kong, Singapore, Australia level assessment to ensure adherence to local requirements
  • Reviewing risk assessment to ensure risks are clearly identified, understood, and action plans are documented
  • Collaborating and coordinating with the Project teams, Process Owners, Legal & Compliance teams and other Control teams ensuring proper regulatory notifications are dispatched to the relevant regulators and their acknowledgements availed
  • Collaborating with Legal & Compliance teams to understand the existing and upcoming regulatory guidelines around O&O
  • Representing APAC GO on various Global GO forums around O&O
  • Spearheading any ad-hoc O&O relevant project work with an impact to the region
  • Acting as a point of escalation for any risks/issues around APAC GO O&O strategy/project execution/contract management/invoicing/ongoing vendor management
  • Facilitating training sessions for the region around O&O, where required
  • Five plus years of experience within Financial Institutions with exposure to process/project management required
  • Strong experience in Sourcing, O&O programs (e.g., fundamental understanding of the rules and regulations and common issues) is preferred
  • Excellent verbal and written communications
  • Experience managing and influencing senior stakeholders
  • Experience in working in a matrix - regional and global organization
  • Must be process oriented and have strong attention to detail
  • Strong Microsoft Office Suite skills (e.g., Power Point, Excel, Access, Word, Project)
5

Transformation Manager for Group Operations Resume Examples & Samples

  • Taking ownership across all initiatives and programs affecting the Group Operations Teams in BSC Krakow and Wroclaw
  • Working independently or managing a small team of business analysts
  • Represent the BSC Poland organization on Transformation and Management meetings and calls
  • Proactive stakeholder management on business side
6

GL Control Group Operations Analyst Resume Examples & Samples

  • Five to eight years of experience with MicroSoft Products
  • Computer skills are essential
  • Strong attention to detail and accuracy of work
  • Strong analytical and decision-making skills
  • Basic understanding of accounting principles
  • Basic understanding of account reconciliations, billing
  • Ability to work independently and perform repetitive task
  • Team player as this position will provide back-up support for co-workers
  • Ability to meet daily processing deadlines
  • Good interpersonal, verbal and written, communication skills
7

Cardmember Service Group Operations Manager Resume Examples & Samples

  • Bachelor's degree in a business related field, or equivalent work experience
  • 5+ years of senior call center leadership experience
  • Excellent analytical, problem solving, business judgment and organizational skills
  • Excellent oral and written communication and interpersonal skills are essential
  • Demonstrated ability in attracting, managing, retaining, and developing staff
  • Experienced in change management techniques and implementation of quality initiatives
  • Ability to instill a continuous improvement mindset throughout the organization
  • An effective communicator who engages by encouraging open communication, motivating through influence rather than power and building positive business relationships internally and externally. Can establish credibility with senior sales leaders, other business unit executives, and customers
  • Occasional business travel is required
  • 5+ years of supervisory/management experience, preferably in an operations or in-bound contact center environment
  • Proven organizational, leadership and team building skills, strong analytical and problem solving skills
  • PC proficiency utilizing a variety of software packages
  • Excellent oral and written communication and interpersonal communication skills are essential
  • The ability to work well with a variety of personalities
  • Must be willing and flexible to work a varied schedule, as the business needs demand
  • Occasional business travel will be required
8

Director, Group Operations Resume Examples & Samples

  • Ensuring robust three-way communications and feedback between Ethics & Compliance employees for global, regional and local training and communications activities. For example, this includes ensuring appropriate communication and information sharing at the global, regional, and local level of any regional and/or local variations on training and communications
  • Leading and directing the implementation of global strategy for an Ethics & Compliance global training and communications program, which includes development and implementation of a role-based curriculum and implementation plan / timeline that utilizes effective adult learning methods and is aligned with the overall needs of the business globally
  • Leading the continual critical evaluation of the global training and communications program and recommending needed enhancements/changes. This includes working closely with the risk assessment and other business support Ethics & Compliance employees to help identify global ethics & compliance and business needs
  • Keeping abreast of relevant global industry legal and ethics & compliance developments to allow for the effective continual evaluation of the global training and communications program and provision of recommendations for enhancements/changes to the global program
  • Leading the development of global training content in close coordination with Ethics & Compliance and/or business subject matter experts
  • Leading and implementing a global communications strategy that effectively supports Tone from the Top and Tone from the Middle to continue to maintain a highly ethical and compliant culture worldwide. This includes creating manager toolkits that can be used globally
  • Developing and leading the implementation of a global Ethics & Compliance Champions program in close coordination with regional Ethics & Compliance employees. This involves the development of toolkits that can be used globally by the Ethics & Compliance Champions
  • Developing and implementing consistent governance around global training and communications, including development, review and approval, deployment, tracking and completion. This includes developing and implementing global training and communications metrics
  • Leading and directing the management of a global electronic Learning Management System and ensuring representation of Ethics & Compliance's interests in any development or enhancements of a global training and communications system
  • Developing and maintaining a global library for training and communications resources
  • Other Ethics & Compliance initiatives deemed necessary to further enhance Astellas' commitment to ethics & compliance
  • Minimum of 10 years experience in Compliance or related functions (e.g., regulatory, legal, audit, or risk)
  • Advanced degree (Juris doctor; Masters; Ph.D) or advanced compliance certifications (CCEP or equivalent)
  • Significant knowledge of electronic Learning Management Systems, including integration with Human Resources management systems
  • Strong expertise in compliance with law, regulations and industry codes relevant to a highly regulated industry. Significant knowledge of the best practices relating to compliance in highly regulated industries
  • Proven ability to lead high-level, broad-based objectives in the context of annual compliance objectives
  • Strong analytical, organizational, problem solving, and follow-up skills. Ability to interpret rules and guidelines, and ability to conceptualize policies, procedures and controls
  • Ability to self-start and self-direct work in a fast-paced environment
  • Excellent project management skills. Ability to prioritize and work simultaneously on multiple projects, strong attention to detail, and ability to organize and analyze complex information and data
  • Demonstrated experience leading projects and activities in a matrixed, global organization
  • Excellent written and verbal executive-level communication skills
  • Adaptability necessary to work effectively in a sometimes ambiguous, changing, and matrix global environment
  • Exceptional ethics and commitment to integrity, interpersonal skills, professionalism, and collegiality
  • Does not confuse effort for results
  • Tenacity to weather short-term setbacks for long-term advantages
  • Ability to demonstrate sound and independent judgment, prudence and maturity in complex and sensitive cases
  • Client orientation with a constructive approach to resolution of issues. A style which builds alliances within the organization, locally/globally, and/or corporate collaborators
  • Domestic and international travel anticipated (approximately 15%)
9

Group Operations Manager Resume Examples & Samples

  • Participating in strategy and planning discussions to drive alignment with the missions and values for IT Infrastructure
  • Project planning including engagement with business stakeholders, requirements gathering, scoping and high-level infrastructure design, setting and managing customer expectations on cost and delivery timelines
  • Developing and driving consistent process adoption across the IT Infrastructure organization
  • Developing an effective engagement model between IT and the Engineering and Corporate business stakeholders
  • Staying familiar with new technologies and products and loo (1.) Ensure The SLA of all the Track & SLA voilation
10

Group Operations Manager Resume Examples & Samples

  • Overall 10+ year experience
  • Extensive experience in Windows / VMware platforms, troubleshooting and issue resolution, upgrades, migration etc
  • Experience in Linux Operating systems and
  • Experience in Storage and Network technologies (LAN and WAN)
  • Excellent analytical skills, identify issues / gaps and recommend solutions across multiple technologies in Datacenter Hosting environment
  • Good people management skills
  • Audit the environment and provide recommendations in technology and process areas for Ops improvement
  • Define SIPs for Ops / environment stabilization / improvement
  • Good understanding of Enterprise architecture and design for managed infrastructures, hosting critical business applications, managed to a high-availability SLA
  • Mentoring technical staff and resolving complex issues with ability to look at cross technology platforms
  • Thought leadership: anticipating client goals and proposing solutions ?
11

Trust Services Group Operations Specialist Resume Examples & Samples

  • At least three years of experience in the financial services area is highly recommended
  • Demonstrated proficiency in the use of a PC/computer based software to include word processing, spreadsheets and database programs
  • Demonstrated written and verbal communications skills
  • Strong research, analytical, and interpersonal skills
  • Demonstrated organizational skills and attention to detail
  • For selected areas, must be able to push a file cart, lift up to 25 pounds, use a step stool for filing and retrieving folders, bend and stretch
12

Senior Group Operations Manager Resume Examples & Samples

  • 5+years analytics experience w/in a Financial Services Firm
  • Required Experience: Leading analytics within a Financial Services firm
  • Preferred Experience: Leading analytics to support Operations within a Financial Services firm
  • Experience managing Analytics or Data Teams within a large organization
  • Highly effective written and verbal communicator
  • Highly proficient in PPT and Executive Presentation
  • Proficient in SAS, SQL, and Data Mining
  • Desired: Masters or PHD in Mathematics, Economics, Statistics, Data Science, Operations Research or similar field
13

Returners Programme Group Operations Global Payments Resume Examples & Samples

  • 5th April - London
  • 12th April - London
  • 13th April - London
14

Group Operations Analyst Resume Examples & Samples

  • Strategically design, develop, and implement various initiatives to create a monitoring compliance framework to the Funds/Asset Transfer Policy governing the Investment Banking Division
  • Perform the SEC 17a-13 Quarterly Security Count to manage risk by advising, supporting, & challenging those who are accountable for the financial, reputational and regulatory risks
  • Educate, challenge, and ensure compliance with global General Ledger Account Ownership Policy; Identify root-causes; Performing reconciliations to ensure a balanced General Ledger
  • Spearhead Security User Access projects to provide risk identification, remediation plans, and implementation for strengthened User Access controls and/or to meet regulatory commitments
  • Maintain the End User Computing (EUC) Inventory for Group Operations in compliance with the Control Services-designed EUC Guidance document & Bank-wide Policy; Represent Group Ops to provide valuable expertise for EUC Policy changes
  • Provide improved risk awareness and control culture through targeted escalation of non-compliant Incidents and audit points
  • Foster relationships with Operations Risk Division, Senior Management, etc. by representing Group Operations on Senior Working Group to provide list of systemic issues, conduct testing, and escalate issues
  • Maintain Americas & EMEA Group Operations lists of authorized approvers for internal & external payments
15

Group Operations Manager Resume Examples & Samples

  • 10+ years of Operations experience, 5+ years progressive management experience
  • May require knowledge of life of loan processing and underwriting
  • Strong knowledge of processing systems
  • Proven ability to automate and streamline processes
  • Strong knowledge of regulatory equipment and controls
  • Excellent verbal and written communication skills including ability to interact with all levels of management and staff
  • Ability to use MS Office, Excel, Word, and PowerPoint to create management reports and presentations
16

Specialist, Group Operations Resume Examples & Samples

  • Building and nurturing corporate client relationships and full responsibility over renewal premiums and persistency
  • Deliver persistency targets
  • Develop client relationship as part of client servicing and persistency management
  • Handling application submission, account check list, pre-underwriting, contract printing, commission release, new account set-up
  • Responsible for renewal premiums billing, unsettled premiums, and refund unused premium
  • Coordinate claims adjudication
  • Provide operations support, including but not limited to billing and collection, system and data management, client relationship management
  • Implement changes in the terms and conditions of the policy contract according to clients’ requirements
  • Identify improvements in processes and services
  • Ensure compliance with billing & collection and group administration guidelines, AMLATF, KYC, audit requirements and Risk Managemen
  • Ascertain proper workload distribution, provide technical guidance to junior staff, equip team with proper skills through participation in company training/development programs, and develop a second in line in Group Admin
  • May be assigned other duties/responsibilities from time to time from management
  • Bachelor degree in Business related field is preferred
  • Over 2 years combined working experience in Customer Service, Process Improvement, Decision
  • Making, Process management, Developing Standards
  • Computer literate in MS Word, Excel and PowerPoint
  • Possess customer-oriented personality
  • Excellent interpersonal, communication and problem solving skills
  • Demonstrate initiative, commitment, and responsibility
  • Attention to details and accuracy
17

Group Operations Manager Resume Examples & Samples

  • Managing a team of employees including a manager who research and respond to customer complaints
  • Calibrating sessions, monitoring SLAs, escalation queue management, reporting, executive complaint review, Legal liaison and theme analysis
  • Overseeing the claims back off quality monitoring program
  • Managing a team including a manager & quality analysts who measure both customer and process adherence performance
  • Conducting routine feedback sessions and providing recommendations to the claims management team
  • Identify and review trends based on customer feedback and call monitoring to improve the customer experience
  • Proven experience and high success driving performance metrics in a large unit/site environment
  • Thorough understanding of mitigating risk in a consumer environment
  • Experience analyzing, reporting and predicting unit performance data
  • Experience with Consumer Banking Products and Servicing Models
  • Ability to lead in a virtual environment by building partnerships with other Site Leaders for the collective success of the overall operation
  • History of success in driving Employee satisfaction, retention, and development
  • Ability to serve in a significant influential role in large, multi-line-of-business campus locations
  • Strong critical thinker who thinks broadly to provide solutions
  • Strong influencer and communicator
  • Ability to manage business needs and resources intraday to meet business performance goals
  • 4+ years of operational management experience
  • 4+ years of managing a diverse team of associates with which they may or may not be co-located
  • Adapts well to an ever changing environment
  • Knowledge of PC functions in a windows based environment
  • Works well independently with limited direction
  • Operational and/or Quality and Customer Service Management experience desired
  • Individual who has led a group/site/unit through system and goal changes successfully
  • Previous mid-management experience desired
18

Group Operations Manager Resume Examples & Samples

  • Hire team (internal FTE and contractors), train and manage day to day processing activities in compliance with policies, procedures, laws, rules and regulations
  • Plan, develop, communicate and implement CAP Executive Support model, including project management and results tracking and reporting
  • Assess and manage increased audit rule volumes
  • Run and manage Payment Compliance function
  • Review/implement AI/RPA strategy for expense processing
  • Provide business continuity support to Providence processing team as needed
  • 8-10 years of proven expertise in hiring and managing teams
  • 8+ years of experience in Finance or A/P processing
  • Work in a environment that has high visibility with evolving structure
  • Ability to multitask and prioritize work load in a dynamic environment in order to meet internal and external deadlines
  • Strong relationship management skills. Ability to bring multiple stakeholders together, cut to the heart of issues to reach consensus and decisions, gain buy-in, resolving conflicts in a large, distributed organization
  • Executive level problem solving skills
  • Analytic mind set – demonstrated experience formulating data driven solutions, though an ability to identify and assess a variety of data sources and channels
  • Strong understanding of process analysis/tracking leading to improvement blueprints
  • Effective external lens regarding industry trends and forecast
19

Group Operations Manager Resume Examples & Samples

  • Routines Management – manage routines, business reviews, talent reviews and face to face meetings including coordination, agenda design, readiness and content. E2E large scale meeting prep
  • Manage region communications to the field, partners and leadership team
  • Interface with centralized Business Controls and Resource Planning Team to support resource planning, reporting and communications
  • Point of contact for distribution planning, corporate workplace and site facility requests/closures/divestitures
  • Manage Workforce Management for Region
  • Support market tracking of talent planning and low-performance updates
  • Manage complaint management accountability, reporting and performance management
  • Interface with Business Partners and National Team – Sales Business Support, BFO, Staffing Lead, HRE/HRMs. Capacity Review-Mgmt, Resource Mgmt, Process to support delivery of goals for region
  • Work closely with Region AAs to ensure consistency in all Markets on key deliverables
20

Group Operations Manager Metro NY Resume Examples & Samples

  • Process (“Issues”)/Program support management – support local needs, reporting prep review and special cause mgmt support
  • Demonstrated compelling communication skills including verbal, non-verbal, written and presentation, and active listening skills
  • Proven ability to serve as customer advocate to resolve problems independently or escalate as needed with sense of urgency
  • Proficiency in computer skills and professional office programs (ie MS Office including Excel and PPT)
  • Travel will be required up to 50% of time for geographically dispersed markets
21

Group Operations Manager Central Division Resume Examples & Samples

  • Support ROE and OMMs in key risk and client processes including OMP, FCCA, Convenient Banking, Banker Conversation Rate, and more
  • Support market tracking of key performance metrics and low-performance updates
  • Interface with Business Partners and National Team – Sales Business Support, SPE, SPMs, Capacity Review-Mgmt, to support delivery of goals for region
  • Demonstrated strong organizational skills including the ability to manage multiple responsibilities, prioritize, and delegate tasks
22

Group Operations Manager Southwest Division Resume Examples & Samples

  • Miscellaneous – reports, decks as needed, all other items as they arise and fire drills
  • Proven results exceeding goals of managing areas of service, leadership, and talent management in a customer-centric, results driven environment
  • Proven ability to drive behavioral changes and hold leaders accountable (in person and virtually)
  • Demonstrated success in building networks across and outside of organizations
  • Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
23

Group Operations Manager Southeast Division Resume Examples & Samples

  • Interface with centralized Business Controls to identify performance gaps, SIAIs, plans for improvement and to support performance delivery
  • Point of contact for FC Sales Process Controls, FC Issues and Controls and Quality Assurance Teams
  • A minimum of three (3) years of senior level multi-unit retail management or regional/market banking management experience leading, managing, motivating, and developing a team with a large span of control
24

Group Operations Manager Resume Examples & Samples

  • Overseeing the Service Desk staff and guaranteeing that end users are accurately assisted
  • Supervising the incoming requests process to confirm efficient and correct resolutions to end user issues
  • Assisting and managing the creation and distribution of Knowledge articles
  • Acting as the escalation point for requests and issues
  • Developing strategies to improve the Help Desk and its’ procedures
  • Work with and through offshore leadership to stablishing effective training programs for the Help Desk staff
  • Tracking request trends and generating reports
  • Managing the overall activities of the Desk and staff
25

Group Operations Manager Resume Examples & Samples

  • Strong organizational skills including the ability to manage multiple responsibilities, prioritize, and delegate tasks
  • Compelling communication skills including verbal, non-verbal, written and presentation, and active listening skills
  • Proficiency in computer skills and professional programs (for example Microsoft Office, Powerpoint)
26

Group Operations Analyst Resume Examples & Samples

  • Strategically design, develop, and implement various initiatives to build a monitoring compliance framework to the Funds/Asset Transfer Policy governing the Investment Banking Division
  • You will maintain the End User Computing (EUC) Inventory for Group Operations in compliance with the Control Services-designed EUC Guidance document & Bank-wide Policy; Represent Group Ops to provide valuable expertise for EUC Policy changes
  • You will foster relationships with Operations Risk Division, Senior Management, etc. by representing Group Operations on Senior Working Group to provide list of systemic issues, conduct testing, and call out issues
27

Group Operations Analyst Resume Examples & Samples

  • Experienced with Order-to-Cash process domain (e.g. Purchasing, Supply Chain, Manufacturing, Customer Service, Quality)
  • Proven track record in analytical approach (e.g. six sigma)
  • Proficient user of MS Office programs; previous working experience with database programs and SAP/ERP is a plus
  • Fluent in English; knowledge of an additional language is highly appreciated
  • Affinity with KPIs/metrics/financials and reporting
  • Advanced knowledge of operations principles, APICS certification is a plus
  • Strong stakeholder, influencing and communication skills
28

Group Operations Manager Resume Examples & Samples

  • 10 years of experience in Commercial Trade Operations
  • Strong relationship management skills to work directly with executives, diverse global team and business partners
  • Strong leadership experience
  • Full awareness of Bank of America Risk & Control framework
  • Strong focus and dedication to providing excellent customer service and enhancing the client experience
29

Group Operations Director Resume Examples & Samples

  • Master’s Degree or equivalent
  • Multiple Operational rotations in a distribution center
  • Certifications: Six Sigma Green Belt
30

Group Operations Manager Resume Examples & Samples

  • 5-10 years Aircraft Leasing and Loan Documentation experience n US Domestic and International
  • Aircraft Inventory Documentation Management experience
  • FAA Domestic and International Registry Experience