Mortgage Operations Resume Samples

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I Schaden
35584 Lynch Dam
+1 (555) 978 3862
35584 Lynch Dam
p +1 (555) 978 3862
Experience Experience
10/2015 present
Houston, TX
Mortgage Operations Manager
Houston, TX
Mortgage Operations Manager
10/2015 present
Houston, TX
Mortgage Operations Manager
10/2015 present
  • Analyzes and resolves work problems, or assists workers in solving work problems
  • Establishing good working relationships with key stakeholders across suppliers and with internal Sainsbury’s Bank stakeholders
  • Professional development - SunTrust University, an in-house career growth and employee development program
  • Direct the project development and management; planning, costing, implementation and monitoring of all new and existing projects for the site
  • Continually seeks out process improvements, recommends solutions to improve departmental productivity, efficiency and quality of service
  • Work with Branch Manager to monitor brokered loan services and ensure branch service standards are met
  • Performs other related activities and other duties as assigned by manager
03/2010 04/2015
Detroit, MI
AVP, Mortgage Operations
Detroit, MI
AVP, Mortgage Operations
03/2010 04/2015
Detroit, MI
AVP, Mortgage Operations
03/2010 04/2015
  • Oversee new mortgage product & service development, as well as reviewing and recommending changes to existing product suite for continued enhancements
  • Supervise approximately ten employees (day-to-day supervision, training, coaching, and annual performance reviews)
  • Manage third party relationships including conveyancing attorneys, appraisers, title companies, investors and mortgage software vendors
  • Oversee the daily posting and tracking of all mortgages rates
  • Oversee the daily processing of mortgage applications ensuring they adhere to credit union/investor guidelines
  • Primary responsibility to manage the Credit Union’s various origination, processing, and servicing platforms
  • Make recommendations to SVP of Real Estate Lending regarding new vendors
07/2006 11/2009
Chicago, IL
Mortgage Operations
Chicago, IL
Mortgage Operations
07/2006 11/2009
Chicago, IL
Mortgage Operations
07/2006 11/2009
  • Cross communicate between Processors, COSS’, Secondary, Underwriting, Closing and Shipping
  • Expert knowledge of real estate lending products, regulatory compliance and underwriting guidelines
  • Perform analysis and research on correspondence, loans, and checks across multiple enterprise systems, including Mortgage Servicing Platform (MSP)
  • Assist in building consistency in application of underwriting guidelines
  • Provide specific subject matter expertise to mortgage operations staff regarding underwriting guidelines and product offerings
  • 80%: Underwriting Support
  • Routine review of line work (re-underwriting of current pipeline loans and/or files reviewed by QC with multiple errors) to determine root cause of error(s) and provide coaching for related underwriter/manager to eliminate error(s). Report trending to senior management to address in training and communications
Education Education
Bachelor’s Degree in Business Administration
Bachelor’s Degree in Business Administration
University of Pittsburgh
Bachelor’s Degree in Business Administration
Skills Skills
  • Excellent written and verbal communication skills
  • Excellent judgment, logic and reasoning
  • Planning and organizing skills and ability to manage multiple priorities
  • Proven leadership skills and customer service orientation
  • Strong customer service skills
  • Proven change management experience
  • Ability to coach and develop employees
  • Strong computer skills including enterprise applications, email and pc software packages
  • Proven managerial or team leadership skills
  • Strong communication and relationship building skills
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Mortgage Operations Resume Examples & Samples

  • Bachelor's degree, preferably in a business discipline
  • Minimum of 5 years in the Mortgage Operations environment
  • Minimum of 7 previous management and leadership experience
  • Expert knowledge of real estate lending products, regulatory compliance and underwriting guidelines
  • Experience in structuring and underwriting residential loans
  • Proven pipeline management experience required
  • In-depth understanding of all required disclosers
  • Proven leadership skills and customer service orientation
  • Proven change management experience
  • Ability to coach and develop employees
  • Strong computer skills including enterprise applications, email and pc software packages

Mortgage Operations Resume Examples & Samples

  • Assist in building consistency in application of underwriting guidelines
  • Compile and maintain an up to date list of ‘frequently asked questions’, clearly sighting the correct underwriter guideline, for all loan programs
  • Cross communicate between Processors, COSS’, Secondary, Underwriting, Closing and Shipping
  • Quote underwriting guides to help structure or restructure loan files to meet specific qualifications
  • Perform many aspects of financial analysis and loan structuring; including statement spreading, risk assessment, projections and sensitivity analysis, industry and management assessments, collateral analysis and completion of Credit Approval Documents
  • Engages in portfolio management and compliance assignments as needed
  • Assist with research of topics and preparation of job aids and communication to create consistent application of underwriting guidelines. May be required to present findings during monthly QC meetings to ensure socialization of guidance and field questions to provide clarity
  • Act as liaison for all audit issues and requests (both internal and external audits/exams) related to Underwriting. Provides comprehensive feedback loop to management for instruction of processing and underwriting staff to eliminate detected errors and improve quality
  • Work with Compliance and Product on key initiatives that involve operational changes related to regulatory or investor/agency changes as they relate to mortgage operations employees
  • 20% Risk Management and Compliance
  • Maintain a detailed understanding or regulatory requirements and assess their impact upon the Retail Lending organization
  • Understand and contribute to unit’s goals and organizational goals
  • Adhere to completion deadlines of all required on-line compliance training; attend any mandatory HR-related training or division learning initiatives
  • Adhere to all defined Bank policies on dress, attendance and security directives
  • Has in-depth credit knowledge and skills in the following areas: Loan Assessment and Investigation, Financial Statement Analysis, Asset Valuation, Security Evaluation, Loan Evaluation, Negotiation, Credit Correspondence, Loan Supervision Has in-depth portfolio management skills including: Lending Policy/Principles Philosophy, Portfolio Composition, Control of Delinquencies & Loan Losses, Political/Soci-Economic/Legislative Factors
  • 5 to 10 years of previous mortgage underwriting experience required

Mortgage Operations Group Leader Resume Examples & Samples

  • Incumbent would typically possess at least 5 years of experience in mortgage operations and at least 3 years of direct supervisory/management experience
  • At least 3 years of direct leadership of people and workflow within mortgage operations in a matrix organization
  • Strong background knowledge of guidelines

Mortgage Operations Resume Examples & Samples

  • 40%: Risk Management
  • Identify key areas of compliance, operational and credit risk that are required to be monitored, leveraging existing risk management techniques and information (e.g., semi-annual compliance risk assessment, regulatory or internal audit issues, operational incidents and losses, secondary marketing results or issues, etc.)
  • Ensure timeliness of all mortgage loan file reviews
  • Assure all potential risks and mitigates have been identified through appropriate oversight of team findings
  • Provide approval for and ensure proper documentation for quality assurance exception requests
  • Monitor and ensure accuracy of analysis of team members
  • Initiate and lead discussions to identify root causes of recurring or material issues
  • Act in full compliance with Bank policy and external regulations to protect the Bank’s assets
  • Establish effective assurances, monitoring and reporting procedures to confirm risk to Bank is mitigated
  • Appropriately escalate matters that put the Bank at risk, whether the result of quality assurance work or team/personnel matters
  • Adheres to compliance, monitoring and reporting procedures related to internal governance and regulations, particularly those established by state and federal law
  • Manage risk by ensuring team continually adheres to established operating policies and procedures
  • Frequent meetings to inform team of all policies and procedural changes
  • Provide leadership on company initiatives and special projects as required
  • Participate in project meetings that impact the Mortgage Operations Department
  • Serve as subject matter expert (SME) on all matter of Mortgage Operations policies and procedures
  • Address service issues between Quality Assurance and Mortgage Operations and adequately mitigate future issues
  • 30%: Employee Effectiveness / Leadership
  • Align tasks and assignments with departmental goals and objectives through planning, leadership and direction to team employees
  • Provide leadership, coaching and foster collaboration to attain team and individual goals
  • Manage people by creating a high performance and motivational environment and providing constructive feedback to team members through ongoing supervision and periodic one-on-one meetings
  • Consistently apply the Bank’s performance management system to subordinates, including establishing goals and objectives, assessing skill levels and knowledge gaps, reviewing PPA performance, suggesting base and variable pay and conducting career planning discussions
  • Maintain 100% attendance regarding internal sponsored training and oversee the consistent training of personnel, in some cases sourcing with cross-functional areas to develop appropriate training for staff
  • Establish a culture and work environment that attracts, retains, and motivates high caliber, skilled professionals through BMO Pulse scores, personal observation, and mentoring
  • Interview and select new staff members who will add value to the team
  • Manage and monitor skill development, career progression and succession for all direct reporting managers and the overall function; advise staff of potential career growth opportunities
  • Advise and/or instruct Quality Assurance team members on how to evaluate specific loan scenarios
  • 30%: Operational Effectiveness / Workflow Management
  • Establishes processes and procedures that ensure files are reviewed quickly, accurately and result in well-supported findings prior to the loan file moving to the Closing Department
  • Ensure Service Level Agreements and/or quality measures are met, making recommendation or adjustments if appropriate
  • Ensure adequate staffing, in terms of number and skill, to effectively review all applications
  • Pro-actively manage pipeline of loan volume through reports and regular communication with business partners
  • Ensures accurate and timely reporting to senior management and governance committees
  • Makes certain that any corrective action identified in any review is communicated, documented and completed
  • Assists in loan reviews as needed
  • Champion policy, procedure and technology projects and work with management to ensure appropriate prioritization within the BMO Harris organization
  • Recommend improvements to policies, procedures and tools as needed to ensure effective and competitive operating environment
  • Manage results by focusing on establishing fiscal year business objectives
  • Education/experience equivalent to a four-year degree in business, finance or related field
  • Minimum of ten years underwriting, closing, quality assurance, loan review, compliance or secondary marketing experience, with at least three years in quality assurance
  • Minimum of seven years of managing a team of employees with at least three years of previous experience leading people
  • Expert knowledge of real estate lending products, regulatory compliance and secondary market guidelines. (FNMA/FHLMC/FHA/VA/USDA)
  • Working knowledge of competitive market place and trends in product offerings
  • Prior experience with testing and monitoring software preferred, but not required
  • Proven managerial or team leadership skills
  • Advanced computer literacy with strong familiarity with credit financial analysis techniques
  • Planning and organizational skills required
  • Excellent judgement, logic and reasoning

Mortgage Operations, Ecoa Specialist Resume Examples & Samples

  • Undergraduate degree or equivalent mortgage industry experience
  • Minimum of 3 years of mortgage industry experience, with a strong background in evaluating loan file documentation and credit reports
  • Knowledge of real estate lending products and ECOA regulatory compliance, with specific focus on Regulation B
  • Computer literate
  • Planning and organizing skills and ability to manage multiple priorities with sense of urgency
  • Fundamental understanding and knowledge of the mortgage lending process and applicable regulatory requirements

Mortgage Operations Closing Manager Resume Examples & Samples

  • Provided day to day oversight and coordination for a setup, processing or closing team
  • Collaborates and communicates with Sales Production staff and other internal/external departments to establish loan performance expectations and client relationships; consults with clients to identify needs that could be met by skills available to team
  • Models and provides operational leadership to achieve high quality customer service
  • Monitors quality assurance and timeliness of workflow by
  • Facilitates effective resolution of problems and unusual circumstances by informing staff and other PNC personnel of current/new technical policy, procedural information, or by providing clarification of the same, and coordinates with internal/external resources as necessary
  • Maintains knowledge of current industry practices and trends; identifies opportunities for improvements of established practices and customer satisfaction
  • Performs related work as required

Mortgage Operations Resume Examples & Samples

  • Review all first mortgage residential loan applications prior to closing in order to assess compliance with BMO Harris or third party lending partner policy and procedures as well as all applicable regulatory requirements
  • File reviews will include an assessment as to the adequacy of required documentation including approval documentation, appraisals, insurance coverages and disclosure requirements
  • Escalates areas of concern to manager for further review and possible further escalation
  • Production of Pre-Funding Quality Assurance Reports for Retail Lending Management
  • Although this individual will not have credit limits, they must possess the skill set and knowledge to be credit qualified in accordance with defined BMO Harris standards. This position will require a qualification level 3 demonstrating a knowledge level of (W – Working) for credit and (W - Working) for portfolio management
  • Minimum of 3 - 5 years of consumer underwriting or related experience
  • This position will possess an undergraduate degree or equivalent work experience
  • Working knowledge of existing programs and products within BMO Harris Consumer Lending
  • The position requires a Working knowledge of consumer credit transactions with regard to underwriting, loan structure, documentation, and origination channel compliance requirements
  • Minimum of a general understanding of secondary market requirements, policies and procedures and vendor requirements within the reviewed areas
  • Working knowledge of BMO Harris Credit Directives, Policies and Procedures, Lending Authorities, etc
  • This position will possess a Working knowledge of all BMO Harris or third party lending partner policies and procedures
  • Minimum of a general understanding of Residential Real Estate Mortgage appraisal requirements
  • Working knowledge of retail loan documentation requirements
  • Working knowledge of compliance requirements of retail credit
  • Maintain working knowledge of regulatory and industry standards and trends
  • In depth knowledge of origination and performance systems
  • Ability to work independently using the knowledge set to produce supplemental reports for review by the Manager, Mortgage Operations
  • Good working knowledge of production systems and performance systems related to retail credit
  • Ability to interact and communicate with the department and Line of Business personnel
  • Computer literate with proficiency in Microsoft Office suite of products

Mortgage Operations Manager Homewood, Al Resume Examples & Samples

  • Manage the activities within the largest and/or most complex unit(s) within a Department, coordinating them with other areas within and outside of the Group as required; resolve complex problems within assigned unit(s)
  • Review processes for effectiveness assuring quality provision of products and/or services at the lowest cost; recommend and implement approved efficiency and productivity improvements while not compromising service quality
  • Monitor performance against plan and take corrective action as required
  • Provide management direction to foster effective selection, development and reward of subordinates while contributing to initiatives in support of the bank's Affirmative Action Policy
  • May act on behalf of the Site Director/Operations Department Manager as required by absence

SVP / Director Mortgage Operations Resume Examples & Samples

  • Strategic thought leadership and tactical implementation and problem solving skills
  • Strong Credit and Underwriting acumen and experience
  • Demonstrated skill of people development
  • Ability to present and convey information that influences and calls individuals to action
  • Subject matter expertise in Mortgage Regulatory Compliance standards
  • Expectations of industry Best Practices and Benchmarks
  • Ability to influence upper management
  • Exceptional communication
  • Experience managing individuals across locations

Mortgage Operations Manager Resume Examples & Samples

  • Proven management abilities
  • Advanced tactical implementation and problem solving skills
  • Knowledge of Mortgage products, systems, policies/procedures and regulations
  • Credit and Underwriting acumen and knowledge
  • Demonstrated strong analytical skills
  • Demonstrated ability to work independently and with a team
  • Demonstrated expertise in Microsoft Products (Excel, Word & Access)
  • Demonstrated advanced communication skills (oral & written)
  • Knowledge of mortgage industry regulatory requirements
  • Ability to lead and develop staff
  • Working knowledge of key systems including LP/DU/ Encompass and mortgage origination documents

Mortgage Operations Post Closing Specialist Resume Examples & Samples

  • Minimum of 3 years mortgage industry experience with at least one year in processing, closing or quality control/assurance
  • Intermediate knowledge of standard first mortgage loan documentation processing
  • Intermediate knowledge of regulatory compliance, including but not limited to RESPA and Truth-in-Lending
  • Ability to manage multiple priorities while multi-tasking
  • Ability to manage and resolve issues

Mortgage Operations & Servicing Manager Resume Examples & Samples

  • Meet with the Asset Liability Committee on expected pipeline and funding needs
  • Completes special projects and reviews, as directed, to enhance and improve the overall analysis of the Bank’s Mortgage loan portfolio
  • Performs other responsibilities and as directed by management
  • Bachelor’s degree in business, finance or accounting desired
  • Ten (10) years related Mortgage loan operations experience and/or training required, or combination of education and experience
  • Demonstrate knowledge of secondary market mortgage servicing programs and previous regulatory experience
  • Desire and ability to obtain Certified Regulatory Compliance Manager designation or similar designation
  • Five (5) Years of supervisor or management experience beneficial
  • Solid skill set in the use of Microsoft Office Suites
  • Significant experience with Fiserv/ITI software preferred
  • Experience with Mortgage loan applications preferred
  • Strong understanding of mortgage loan documentation
  • Show strong communication skills in all forms and present complex information in a clear, concise, and persuasive manner in both positive and negative situations
  • Strong interpersonal skills including the ability to write letters, reports and other correspondence,
  • Ability to speak effectively with customers and lenders
  • Proven ability to problem solve, prioritize tasks and meet required deadlines

Mortgage Operations Specialist Resume Examples & Samples

  • Actively working with various Product Groups to ensure processes are clearly understood and adhered to
  • Document processes and Key Procedural Controls (KPCs) for each task; ensure processing risk are identified and adhered to
  • Drive change & enahancement of processes to gain efficiencies; improve client service and mitigate risk
  • Support management reporting of key metrics & drivers

Head of Mortgage Operations Resume Examples & Samples

  • The position exercises independent judgment and decision making. Occasional travel to third party facilities may be required
  • Minimum of seven years proven mortgage industry experience, including operational risk and compliance, business process and technology optimization or equivalent
  • Bachelor's degree in business, related field or equivalent experience
  • Strong interpersonal and verbal and written communications skills; proven problem-solving and decision-making skills
  • Sound knowledge of regulatory compliance, mortgage settlement and collateral policies

Mortgage Operations Resume Examples & Samples

  • Operational Effectiveness (40%)
  • Leadership and Employee Effectiveness (40%)
  • Risk Management (20%)

Director of Mortgage Operations Resume Examples & Samples

  • Directly Manages a team of 3-5 Processing Managers
  • Indirectly manages up to 50 Loan Processors and Jr. Processors
  • Establishes the operational plan including production, productivity, financial performance, loan quality, compliance, retention, staffing and training
  • Develops cross training plan to ensure coverage and effective support for business operations
  • Responsible for supervision of direct reports who manage the daily workflow and operations both onsite and in remote locations in order to positively impact the set business objectives
  • Oversees all compliance systems and processes to ensure all activities are in line with company ethics and compliance standards
  • Ensures proper quality, efficiency and production from their Team
  • Monitors production reports to file alignment
  • Maintains regular weekly meetings with direct and indirect reports
  • Ensures service level agreements are being met to maintain proper pipeline movement
  • Ensure Monthly one on ones are performed to discuss performance/audit results
  • Works with Accounting to ensure incentives paid out monthly are accurate
  • Assumes relief role for Vice President of Operations
  • College Degree, Business or Finance preferred but not required
  • Must have five (5) to seven (7) years of Processing Management Experience
  • Experience in the mortgage industry
  • Basic computer skills

Mortgage Operations Specialist Resume Examples & Samples

  • Undergraduate degree in Business, Finance or other related field
  • 5 years of Mortgage experience – understands mortgage origination, documentation and funding processes
  • Strong Organizational Skills – works independently to produce quality results on time or ahead of schedule
  • Project Tracking - can provide status on multiple open projects and next steps quickly, accurately; project management experience is a plus
  • Excellent communication skills (oral and written) – using the right communication method as determined by the audience and priority
  • Experienced using Microsoft Outlook, Excel, Word and PowerPoint (Project and Visio)
  • Is a determined problem solver with ability to think creatively to achieve results
  • Comprehends new ideas and concepts quickly
  • Initiates independent learning to gain knowledge
  • Ensures compliance with Firm, Bank and regulatory guidelines
  • Experienced team player - flexible and committed; promotes team unity and success as a group

Director, Mortgage Operations & Strategies Resume Examples & Samples

  • Provide day-to-day operational leadership and management to a service organization that mirrors the adopted mission and core values of the company
  • Responsible for driving the company to achieve efficiencies, profitability, cash flow and business goals and objectives
  • Responsible for the measurement and effectiveness of processes both internal and external. Provides timely, accurate and complete reports on the operating condition of the division
  • Spearhead the development, communication and implementation of effective growth strategies and processes
  • Collaborate with the Executive Management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate growth and ever changing objectives of the division
  • Motivate and lead a high performance team
  • Attract, recruit and retain required members of the team not currently in place. Manage headcount balance providing consistent, quality service levels while keeping expenses within budget
  • Provide mentoring as a cornerstone to the management career development program
  • Foster a success-oriented, accountable environment within the company
  • Represent the firm with clients, investors, and business partners
  • Management responsibilities of all support areas that include underwriting, closing, centralized disclosures, servicing, post-closing and shipping
  • Work closely with Secondary market function
  • Interface with bank management functions that work with and support mortgage division
  • Work closely with IT and system support teams
  • Work closely with compliance and Quality Control Areas. Coordinate responses to various QC, Compliance, and regulatory reviews
  • Work with Sales Team to gain awareness of their needs, their customer needs, and ensure operational support areas meet those reasonable needs. Provide continuous communication and feedback to the sales team to set proper expectations and produce results the corporation needs
  • Ensure proper training exists within the operation departments to produce consistent, quality service levels. Provide regular feedback to sales to generate better processing results and eliminate errors and rework
  • Establish and maintain department backup plans that will effectively address volume peaks as well as personnel shortages with minimal negative impact to business standards and turn times

Mortgage Operations Manager Resume Examples & Samples

  • Management of the testing/monitoring of all vendor production functions and maintaining reporting and action plans for any issues that require remediation
  • Understand all of the vendor’s policies, processes and procedures to ensure compliance with state, federal and regulatory requirements
  • Managing testers
  • Directly resolve or coordinate the resolution of client service related problems on behalf internal and external clients
  • Actively oversee pipeline management
  • Ensure processes adhere to appropriate risk management processes
  • Facilitate ongoing process improvements to achieve higher results on an ongoing basis
  • Serve as a liaison to Business Process Control leader during all regulatory mortgage exams facilitating all requests
  • There will be three direct reports
  • 7+ years of experience managing processing, underwriting, closing, post-closing functions, and general operations management experience in a centralized mortgage lending environment
  • Strong knowledge of compliance and regulatory issues
  • Demonstrated knowledge of automated underwriting systems including GSE underwriting systems and guidelines
  • Demonstrated experience related to the development and execution of quality/process test plans
  • Bachelors’ Degree
  • Demonstrated experience in third party management oversight
  • This position should have strong leadership skills and someone who can manage multiple processes

Mortgage Operations Manager Resume Examples & Samples

  • 7 years of mortgage lending experience is required
  • Minimum of 2 years supervisory experience is required
  • Must have must have a complete understanding of mortgage loan documentation, mortgage loan processing, closing, regulatory compliance, mortgage loan underwriting, and investor/secondary market requirements
  • Must have excellent customer service skills
  • Must have 3-5 years of mortgage operations experience processing/underwriting with thorough understanding of loan documentation, regulatory compliance, and investor/secondary market requirements
  • Must have strong knowledge of mortgage operating policies, procedures, and regulatory requirements
  • Demonstrated proficiency in basic computer applications, such as Microsoft Office software products and working knowledge of mortgage lending processing software is required
  • This position requires regular lifting and moving of 10-25 lbs
  • Incumbent must also have the ability to count accurately and the ability to add, subtract, multiply, divide and record, balance and check results for accuracy

Home Mortgage Operations Group Manager Resume Examples & Samples

  • .7 plus years residential mortgage experience underwriting Conventional, FHA and VA loans
  • 5 plus years management experience preferred
  • Delegated Underwriter with all approved MI companies
  • Expert knowledge of government and bank regulations, policies and procedures
  • Demonstrated ability to deliver high customer service with both internal and external customers

Mortgage Operations Resume Examples & Samples

  • Subject matter expert with knowledge in all aspects of the Cash Operations process area; identify business process/system improvements that streamline operations. Design, implement and document new workflows, processes and controls
  • Communicate and develop relationships with Mortgage leadership, related Mortgage operations teams, Mortgage Lending Administration (MLA) and external resources, as required
  • Negotiate with title, companies and attorneys as applicable for collection of short payoff amounts
  • Provide loan level review, research and analysis for exceptions, payoffs, and governance guidelines such as regulations and policies; serve as a mentor to other cash management analysts for the most complex exceptions and findings
  • Perform analysis and research on correspondence, loans, and checks across multiple enterprise systems, including Mortgage Servicing Platform (MSP)
  • Five years of experience in mortgage servicing, including specialized knowledge of advanced mortgage servicing, cash management, and accounting and financial analysis, or equivalent
  • Knowledge of servicing regulations and rules for Real Estate Settlement Procedures Act (RESPA), Consumer Financial Protection Bureau (CFPB), Federal Deposit Insurance Corporation (FDIC), Fannie Mae, Freddie Mac and Bank Secrecy Act (BSA)/Patriot Act
  • Excellent leadership, decision-making and verbal communication skills
  • Ability to lead and mentor a diverse staff
  • Advanced conflict resolution skills
  • Ability to look beyond symptoms to identify causes of problems and potential solutions
  • Ability to work collaboratively and exhibit influence without direct control
  • Ability to apply abstract concepts to accounting functions, including funds flow, GL transactions and entries, and entry clearing

Regional Mortgage Operations Group Mgr Resume Examples & Samples

  • 10+ years experience in residential mortgage and home equity
  • Skilled in Processing, Underwriting, Closing and Operations Management
  • Risk, Compliance & Credit knowledge
  • Expert knowledge of all residential mortgage products, including but not limited to FNMA, FHA & VA guidelines
  • Background is required
  • Proven ability to remain current with industry changes and modifications
  • BA/MA or MBA in finance, economics, or management
  • Demonstrated strong organizational, team building and interpersonal skills; ability to motivate others
  • Experience with managing multiple sites
  • Willingness to travel as needed

Mortgage Operations, Disclosure Specialist Resume Examples & Samples

  • High School Diploma or equivalent required Minimum of 1 year of mortgage industry Experience
  • Computer literate and familiarity with credit financial analysis techniques
  • Excellent communication and relationship building skills
  • Planning and organizing skills and ability to manage multiple priorities

SVP of Mortgage Operations Resume Examples & Samples

  • Work closely with the EVP to maintain maximum operating efficiency by developing,implementing, and maintaining new and existing operational infrastructure within the organization
  • Partner with leadership to establish and enforce policies and procedures to advance the organization’s mission
  • Drive communication and consistency between support functions within Operations (Divisionally and Regionally)
  • Liaison with Human Resources to communicate hiring needs
  • Develop and implement training opportunities for production employees
  • Liaison with subject matter experts to ensure processing training needs are satisfied
  • Facilitate interviews and review candidate feedback. Interview candidates as needed
  • Assist in developing and implementing strategic plans for the Operations Department
  • Assist to partnering with sales management to streamline and enhance productivity by understanding VP needs and necessary employee placement
  • Review existing workflow and systems to reduce duplication of effort and inefficiencies by ensuring workflows compliment and support the overall goals of the sales team as well as those of mortgage operations
  • Aids Transition team in retention of new PODs and VPs
  • Maintain effective communication with vendors and business partners

Operations Manager Mortgage Operations Resume Examples & Samples

  • Execute Citi’s performance development framework responsibilities for directly managed staff
  • Be accountable for Account Opening, Closure and Maintenance Instruction processing
  • Understand the end-to-end process, required controls, systems and applications used and stakeholders involved
  • Understand and act on key Account Opening, Closing and Maintenance drivers
  • Proactively monitor service standards to improve compliance and the quality of the services provided to customers
  • Identify current and potential process weaknesses, and take appropriate action to eliminate and improve quality and process timeliness
  • Manage and resolve exception matters escalated by internal departments, consistent with Citi policy and aligned to the desired customer experience
  • Provide process subject matter expertise on changes to processes resulting from business initiatives, technical upgrades or regulatory/compliance required changes
  • Ensure agreed changes are implemented and appropriately documented
  • Ensure the business unit adheres to the unit policies and procedures and Citi standards
  • Manage accurate and relevant MIS, Incident reporting and facilitate necessary analysis of process data for team improvement
  • Flexibility to work in early morning & late night shifts
  • Engage directly with the respective Citi Australia Offshore Services Process Manager for change management and escalation activities
  • Ensure the responsible controls for Account Opening, Closure and Maintenance are being adequately monitored and tracked for unit adherence
  • Develop and document action plans for issues and failures as required
  • Develop strategies to achieve the unit KPIs, improve processing standards and motivate the team to deliver a customer experience that is professional and timely
  • Investigate and respond with root cause analysis for escalated matters and management concerns as they arise
  • Identify coaching opportunities and provide feedback to direct reporting staff
  • Create, update and collaborate on documented procedures for the team. Ensure effective training and cascade of changes to agreed timelines
  • 8-10 years of which 4-6 years in Operational process management in Banking Operations
  • Should have good comprehension skills & be attentive to details
  • Should have good communication skills
  • Should be able to make sound decisions based on information on hand
  • Customer oriented
  • Good good understanding of branch facing processes
  • Managed a team for 3-5 years
  • Competence in Risk & Control, detailed knowledge of Citi policies and procedures, ability to identify and mitigate emerging risks
  • Knowledge of Microsoft Office Applications (Excel, Word, PowerPoint)
  • Good oral and written communication skills (call outs to customers)
  • Good customer service skills, service oriented
  • People and Process Management, strong Communication skills
  • Team building - Ability to manage diverse teams, conflict management
  • Ability to prioritize; analytical thinking and attention to detail
  • Ability to handle pressure, Strong inter-personal skills

Mortgage Operations Manager Resume Examples & Samples

  • Oversee overall operational management and control at the site which entails monitoring and direct involvement in the operations of the business lines, participation in designing of policies and procedures and ensuring effectiveness thereof
  • Responsible for budget/expense management, reporting and forecasting for areas managed at the site
  • Ensures proper communication to the senior management concerning compliance of company and regulatory policies affecting areas managed at the site
  • Improve the operational systems, processes and policies in support of organizations mission, support management reporting, information flow and management, business process and organizational planning
  • Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function supporting the site as well as coordination and communication between support and business functions
  • Responsible for performing a significant role as part of long-term planning by leadership nationwide, including an initiative geared toward operational excellence
  • Direct the project development and management; planning, costing, implementation and monitoring of all new and existing projects for the site
  • Participate, in conjunction with leadership nationwide, in overall operational management, planning, systems and controls
  • Interacts with senior management on new projects and their implementation at the site that will enhance the banks customer service capabilities by managing to budget
  • Reviews and approve service agreements for the site both internally and externally
  • Participates in major projects and analysis as requested by Senior Management
  • Ensures that operating procedures at the site fully comply with approved Bank policies and procedures and any/all statutory or regulatory requirements
  • Develops existing supervisors and key team members at the site focusing, in conjunction with nationwide leadership on succession planning and cross-training endeavors
  • 12 or more years of operations management experience
  • 5 or more years of supervisory or managerial experience
  • Extensive knowledge of mortgage and consumer banking products and services
  • Able to understand and explain complex concepts
  • Excellent analytical, communicational and problem-solving abilities
  • High level of proficiency in Microsoft applications, especially PowerPoint, Excel
  • Data Analysis and/or Database skills
  • Able to work in a complex and demanding work environment towards tight deadlines
  • Provides leadership, direction and coordination of the goals and objectives of the department. This includes being able to oversee the team operationally balancing multiple duties each day including driving: excellent customer service quality, process improvement, SLA adherence, smooth project execution, system performance and customer setups
  • Continually assesses, monitors, makes recommendations and implements approved recommendations regarding the performance of the site as well as managing/ensuring a strong relationship with the internal clients. This includes best practices and up to date mortgage and consumer banking industry standards
  • Develops, monitors, and updates the Department's internal control structure surrounding all operational functions at the site. This includes reviewing and revising existing policies and procedures on a quarterly basis. Furthermore, this includes the site's internal controls for ensuring daily checks and balances are managed and reviewed
  • Guides and counsels subordinates in their implementation of work flows, schedules and other day-to-day activities. Ensures their attainment of established goals and objectives. Assures workflow schedules are met in the proper timeframes. Resolves operating problems as necessary
  • Designs, develops, produces and delivers management reports tracking productivity, trends, risk, exposure and/or other relevant and meaningful information. Communicates with senior management on a daily basis providing insight and recommendations as well as cross-functional peer or above communication
  • Oversees application security administrator for all department systems operating the site including access rights and security levels granted
  • Continually assesses, monitors and make recommendations regarding the operation risk of the department's operations at the site along with the Risk Department

Mortgage Operations Manager Resume Examples & Samples

  • Bachelors degree or equivalent with 7-10 years of Mortgage Banking/Retail experience with several years as a manager
  • Ability to handle multiple tasks and meet deadlines in a fast paced environment
  • Extensive knowledge of mortgage loan operations and mortgage industry requlations
  • Proficiency in MS Word, Excel and Access
  • Strong leadership/management skills

Mortgage Operations Analyst Resume Examples & Samples

  • Develops, maintains and manages databases, spreadsheets and reports on operations and staffing
  • Gathers data from multiple sources to build and design reports in conjunction with business experts and senior management
  • Identifies and corrects data integrity issues on database systems
  • Provides analysis on data gathered identifying trends, delivering information about issues and recommending process improvements for greater efficiency
  • Identifies functional and/or operational inefficiencies or discrepancies within system applications and develop recommendations for improving the quality of services
  • Evaluates work and reporting processes to identify and develop methods to automate manual processes
  • Respond to internal customer mortgage inquiries, troubleshoot, research, and resolve system and reporting issues
  • Manage assigned support and development projects
  • Bachelors or equivalent knowledge and experience in computer science related field
  • Proficiency in SQL, VBA, database development and support
  • Advanced Microsoft Excel and Microsoft Access skills
  • Crystal Reporting knowledge and skills
  • Excellent problem solving and analytical skills
  • Strong math skills, strong written and verbal communication skills
  • Mortgage originations or loan servicing experience is a plus

AVP, Mortgage Operations Resume Examples & Samples

  • Primary responsibility to manage the Credit Union’s various origination, processing, and servicing platforms
  • Ensure a high level of data security within our various mortgage related systems
  • Manage third party relationships including conveyancing attorneys, appraisers, title companies, investors and mortgage software vendors
  • Supervise approximately ten employees (day-to-day supervision, training, coaching, and annual performance reviews)
  • Work directly with internal auditors and regulatory examiners
  • Make presentations to staff and management as required
  • Review and update mortgage policy and procedures as needed
  • Create a collaborative environment; work closely with originations area to ensure efficient processing of transactions
  • Monitor and maintain compliance with regulations, as they effect oversight areas and ensure staff is adequately trained in those regulations
  • Ensure that all mortgage files are stored electronically and within reasonable timeframes
  • Monitor and responsible for ensuring various metrics are met or exceeded; productivity levels, turn-around times, product distribution, investor sales, member satisfaction, etc
  • Ensure the collection and review of annual due diligence information (financial statements, SSAE-16 reports, insurances, etc.) is performed in accordance with the Credit Union’s vendor management policy
  • Make recommendations to SVP of Real Estate Lending regarding new vendors
  • Oversee new mortgage product & service development, as well as reviewing and recommending changes to existing product suite for continued enhancements
  • Collaborates effectively on assigned projects, regularly acting as project lead, adhering to completion timetables set by management
  • Investigate, resolve and respond to all customer inquiries concerning mortgage loans
  • Perform related or unrelated functions as may be assigned or requested
  • Manage mortgage pipeline, including overseeing the status of real estate mortgages in process, pre-approvals, denials, counter-offers and applications in process
  • Oversee the establishment of permanent mortgage records
  • Oversee the daily processing of mortgage applications ensuring they adhere to credit union/investor guidelines
  • Grant approvals/denials or counter offers on all mortgage applications in accordance with Credit Union policy
  • Oversee the implementation of new or revised product offerings. Work with mortgage software and platforms to ensure product offerings are current
  • Oversee the daily posting and tracking of all mortgages rates
  • Oversee rate locks, execution of pipeline hedging and loan sales to secondary market or third party investors
  • Oversee the timely completion of paid mortgage release of liens, subordinations and modifications
  • Ensure all record retention time frames are adhered to
  • Oversee the completion, reporting and accuracy of HMDA data, the annual escrow analysis for members, the report of taxes and interest paid to members and the accuracy of mortgage statements
  • Bachelor’s degree or equivalent related experience
  • Minimum of seven years’ experience in banking or credit union mortgage operations
  • Must have strong verbal and written communication skills and be able to clearly articulate particular circumstances relating to mortgage loans
  • Second mortgage and consumer lending experience helpful
  • Must be detail oriented and able to multitask
  • Must have experience supervising and coaching staff and conducting performance reviews and writing annual reviews
  • Must be a team player and able to facilitate communication amongst all departments
  • Must be comfortable working in the diverse environment of Harvard University

Mortgage Operations Manager Resume Examples & Samples

  • Mortgage, Banking or Credit-Risk experience preferred
  • College degree or equivalent
  • Minimum 3 years of experience directly leading or managing a team, program or project
  • Proven ability to work in a fast paced, dynamic, high-pressure environment
  • Proven ability to prioritize workload while planning and organizing daily
  • Technical writing skills and experience with procedural/process documentation
  • Proficient in Microsoft Windows, including Excel

Mortgage Operations Manager Resume Examples & Samples

  • Manage the annual business plan and strategize to accomplish branch objectives and desired metrics
  • Ensure all loan files meet corporate and regulatory policies and procedures
  • Monitor loan pipeline and implement control functions to manage loans in process
  • Provide weekly status communications to sales team and homebuilding division offices
  • Serve as liaison between NVR Settlement Services and outside closing agencies to manage branch closing schedule
  • Work with Branch Manager to monitor brokered loan services and ensure branch service standards are met
  • Maintain accounting controls for all fees due, collected, or deposited within the branch
  • 3+ years of office management experience in a mortgage environment
  • Attention to detail and organization
  • Demonstrated problem solving and customer service skills
  • Strong working knowledge of FNMA, FHA, VA and State housing loans
  • Ability to meet any applicable state licensing requirements

Divisional Mortgage Operations Manager Resume Examples & Samples

  • Bachelor's degree or equivalent required, plus 8-10 years related work experience managing multiple teams
  • Advanced knowledge of business unit, business technology applications and mortgage products required
  • Must have excellent planning/organizational, problem-solving, analytical, presentation, listening and oral/written communication skills, as well as general math skills
  • Must be able to analyze report data and create action plans within a team
  • Excellent leadership skills required, along with excellent time management and decision-making skills
  • Must be able to maintain a high degree of accuracy while being detail oriented

Manager, Mortgage Operations Resume Examples & Samples

  • Oversees the processing and operations staff of a mortgage team
  • Responsibilities include daily pipeline management, adherence to all Reg B and RESPA requirements, all reporting requirements, and coordination of underwriting approval
  • Works in concurrence with the sales leadership team to deliver extraordinary internal and external customer service
  • Communicates issues, challenges, successes, and projections to sales staff as needed
  • Ensures staff is kept current on all policies, investor guidelines, and product information
  • Provides training, coaching and mentoring to new hires
  • Works with current team on process improvements, new techniques and ensures each colleague is meeting performance standards
  • 10+ years of experience in processing conventional and/or government loans on behalf of retail/consumer direct originators
  • 5+ years of experience in underwriting conventional and/or government loans on behalf of retail/consumer direct originators
  • 5+ years of experience in managing individual contributors in a mortgage production environment
  • Comprehensive knowledge in conventional and government underwriting guidelines
  • Demonstrate a strong knowledge of mortgage guidelines, DU & LO, RESPA, TRID & disclosure requirements, loan closings, loan processing
  • Proven leader & problem solver
  • Must have excellent customer service, and people skills
  • Must consistently hit individual production & SLA goals, and have minimal UW kickbacks from Pending 2nd Review
  • Ability to work proficiently in Excel

Mortgage Operations Analyst Resume Examples & Samples

  • Establish, monitor, and maintain departmental goals and productivity. Motivate employees to reach Team goals and objectives.,
  • Identify areas of opportunity and perform analysis that will lead to more effective utilization of systems and reduce overall manual efforts. Develop recommendations for improving the quality of services,
  • Review, research and opine on implementation of changes in GSE and other investor requirements,
  • Analyze existing operations/procedures and associated system utilization. Prepare and present flow charts and analysis. Recommend and make adjustments to operations that lead to (1) identifying critical risks and (2) improved efficiency,
  • Design appropriate controls for risks identified, including reasonable control documentation to facilitate future testing,
  • Communicate with staff all control, procedural, and operational enhancements that affect the functional areas. Document processes and controls in procedure documents. Design control testing audits and write and deliver narrative reports of results
  • 5+ yrs of business experience.5+ yrs of default experience
  • Computer skills, strong emphasis on Microsoft applications
  • Strong analytical and detail-oriented aptitude
  • Ability to handle a fast paced, stressful environment and the ability to adapt to change,Ability to manage time effectively, set priorities and meet deadlines,
  • Excellent communication and organizational skills,Excellent verbal and written communication skills,
  • Knowledge of Loan Servicing applications such as Fiservs LoanServ application,
  • Knowledge of default operations and processes and working knowledge of related Investor, Federal and State Regulations, a plus,
  • Strong analytical and detail-oriented aptitude; a high degree of accuracy is required,
  • Strong proficiency with Microsoft Office suite especially Excel and Access

Mgr Mortgage Operations Resume Examples & Samples

  • Minimum 10 years' experience in the mortgage banking industry, with at least 5 years of experience in managing a highly automated mortgage operations unit
  • Minimum 10 years' of management experience
  • Minimum 10 years' experience with compliance regulations specifically with mortgage lending

Mortgage Operations Analyst Resume Examples & Samples

  • Provide interim servicing using Encompass on loans closed but not purchased; includes billing statements and posting payments appropriately to the general ledgers
  • Reconciles purchase advices; posting appropriately to the general ledgers
  • Accountable for General Ledger reconciliations on a monthly basis
  • Responsible for timely and accurate payment of all Upfront FHA Mortgage Insurance Premium, VA Funding Fees, and monthly Private Mortgage Insurance, Federal Housing Administration (FHA) Mortgage Insurance premiums in order to comply with the servicing standards issued by investors and government agencies
  • Provide support in government insuring of FHA and VA loans as needed
  • Provide support in loan funding by preparing funding worksheets and requesting funding wires
  • Assists in bill paying for the department
  • Key functions in reviewing and maintaining the HMDA-LAR
  • Assists in adverse action functions to meet regulatory standards
  • Assists in creating reports and presentations
  • Demonstrates advanced written communication skills with sound knowledge of grammar and punctuation
  • Demonstrates ability to effectively prioritize assignments and manage time/deadlines
  • Demonstrates ability to work independently
  • Demonstrates ability to solve conflicts/problems
  • Demonstrates intermediate PC skills, including Word, Excel, and PowerPoint
  • Encompass exposure

Mortgage Operations Manager Resume Examples & Samples

  • 5 years Underwriting experience
  • 2+ years operations experience (set-up through funding)
  • Must know FHA and VA
  • Must have a DE
  • VA LAPP/SAR highly preferred
  • Knowledge of investor requirements/guidelines and program guidelines
  • Prior experience in shipping, funding, docs, QC, etc. preferred
  • Good leadership abilities
  • Ability to work under pressure while meeting multiple and sometimes competing deadlines
  • Proficient on MS Word, Excel and Outlook
  • Exempt position
  • Reports to Regional Center Manager and VP of Operations

Mortgage Operations Manager Resume Examples & Samples

  • Responsible for the operational excellence of all MIFC branch systems, processes and reports including but not limited to
  • Bachelor's Degree in finance and 5 to 7 years of related mortgage experience
  • Extensive knowledge of mortgage policies and practices; Well versed in FHA/VA/Conventional Lending
  • Knowledge of financial management
  • Strong technical skills; Proficiency in MS Office

Mortgage Operations Analyst Command Center Operations Resume Examples & Samples

  • Synthesize data from a number of different sources to identify meaningful trends and patterns that will help mortgage operations improve the overall customer experience
  • Work closely with Mortgage Operations to help identify opportunities to improve operations and employee efficiency
  • Conceptualize, design, and build meaningful new views that provide new insights into mortgage operations efficiency and effectiveness
  • Use advanced data discovery and data mining tools to reveal relationships and trends in the data providing new insights into behaviors
  • Assist in designing high level command center monitoring tools that will be used to provide effective oversight of mortgage operations
  • Robust analytical skills, especially pertaining to data analysis
  • Ability to recognize and interpret meaningful trends and make recommendations for improvement
  • Critical and analytical thinking - data-oriented mindset
  • Strong business knowledge in the Mortgage Originations industry preferred
  • Experience with Mortgage Express (MX), a plus
  • Strong technical skills in Excel with knowledge of SQL, SSRS and Tableau preferred
  • Bachelor’s degree in Business Administration, Finance, MIS or related field preferred

Mortgage Operations Specialist Resume Examples & Samples

  • You will have a passion for the customer, focusing a high attention to detail and getting it right first time
  • You will be keen to learn, our Mortgage products are ever changing so we want someone that can pick things up quickly
  • Basic understanding of banking back office processes, such as data input most particularly into a banking platform
  • An understanding of mortgage products would be useful
  • Previous administration or processing experience within a fast paced lender or bank
  • CeMAP qualification would be an advantage

Mortgage Operations Manager Resume Examples & Samples

  • Bachelor Degree in Finance, Accounting, Business Administration, or Economics
  • Minimum 10 years of experience in the Mortgage Operations industry
  • Minimum 5 years management experience
  • Thorough experience in the Mortgage Loan Servicing
  • Thorough knowledge of all mortgage and consumer regulatory requirements
  • Experience with investor reporting and management of Mortgage or Consumer loan service providers
  • Firm understanding of current best practices in the Mortgage Loan Servicing field
  • Excellent problem solving and decision making skills

Mortgage Operations Specialist Resume Examples & Samples

  • Provide support to the entire organization in such tasks as training personnel on various procedures
  • Knowledge of Conventional, FHA, VA and Rural Housing programs
  • Though knowledge of mortgage loan origination, processing, underwriting and closings
  • Assists corporate operations through leadership, guidance and operating activities
  • Develops training methods and procedures for new software products
  • Provides technical support for loan origination and imaging systems
  • Prepares and reviews operational reports for appropriate company representatives
  • Assists corporate and branch employees in trouble shooting loan issues
  • Persuasive attitude with outstanding leadership, negotiation and organizational skills; detail-oriented aptitude
  • Ability to interpret, analyze and evaluate given information relative to lender requirements and underwriting guidelines; customer-service oriented with ability to handle difficult situations
  • Excellent verbal and written communication skills for high interaction with a variety of people inside and outside of the organization
  • Adaptability and flexibility to work effectively in a fast-paced environment with ability to coordinate several major activities simultaneously

Mortgage Operations Command Center Analyst Resume Examples & Samples

  • Strong business knowledge in the Mortgage Originations industry
  • Strong technical skills in Excel with knowledge of SQL, Alteryx, and Tableau required
  • Highly motivated self starter
  • Ability to work independently and remotely, managing shifting priorities and projects

Home Mortgage Operations Group Manager Resume Examples & Samples

  • 7 plus years’ residential mortgage experience with Conventional, Construction Perm, FHA and VA loans
  • 5 years plus management experience preferred
  • Strong Construction Perm experience preferred

Manager, Mortgage Operations Resume Examples & Samples

  • Manage resources in loan setup, funding and all transactional processing to ensure loans are closed on time and in compliance with requirement, obligations and investor guidelines
  • Work closely with the Director to maintain operational effectiveness within the department and provide recommendations to implement best practices and strive for best in class services
  • Ensure excellent quality of data and adequate controls are in place and aligned to the requirements of the business
  • Participate in the launch of new products, initiatives or services with stakeholders, provide expertise knowledge from a financial, and/or risk perspective and ensure optimal solutions are considered and implemented
  • Promote and foster a positive work environment based on customer service, integrity, and performance
  • Target opportunities for improvement and collaborate with senior management and others to envision the future target state while providing sustainable and viable strategies
  • Ability to interact effectively and professionally with all levels of the organization, including the Front and Middle Offices to streamline the loan process
  • Remain current on changes within the regulatory, economic, and technology environments, which may impact Mortgage Operations
  • University degree in Accounting/Finance or business related discipline
  • 5+ years of experience in a mortgage servicing environment at a financial institution is a must
  • 5+ years of experience in managing and developing a high performing team
  • Experience in managing projects and process improvement
  • Excellent analytical, problem solving, and organizational skills
  • Superior interpersonal and communication skills (both written and verbal)
  • Able to perform in a fast paced and dynamic environment
  • Strong leadership and motivational skills
  • Well rounded business acumen
  • Must be proficient in computer skills such as Microsoft Word, Excel, PowerPoint and SharePoint
  • Ability to prioritize tasks effectively on urgent matters while maintaining accuracy and attention to detail
  • Demonstrated ability to be flexible and exercise judgement in a change environment