Mortgage Operations Job Description
Mortgage operations
provides regular updates to the Real Estate Consumer Lending Department and the Bank on same, as needed.
Mortgage Operations Duties & Responsibilities
To write an effective mortgage operations job description, begin by listing detailed duties, responsibilities and expectations. We have included mortgage operations job description templates that you can modify and use.
Sample responsibilities for this position include:
Build and maintain your knowledge of all bank loan programs
Formulate vision, strategy, focus, and business plan for maintaining customer satisfaction, loan production/servicing quality, productivity, financial, and staffing goals/objectives of the Mortgage Banking Division
Lead diverse groups of company team members and external parties, removing obstacles as necessary, to achieve business objectives
Coach, mentor, and develop team members to support growth and bench strength at all levels within Operational areas
Work with Regulatory Compliance and Internal Audit Departments to assure that departments operate under the law with a high degree of operational control
Scan mortgage documents for investor delivery
Assists in curing mortgage loan suspense issues
Assists with mortgage file management and storage
Supports the bank vision
Review processes for effectiveness assuring quality provision of products and/or services at the lowest cost
Mortgage Operations Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Mortgage Operations
List any licenses or certifications required by the position: PMP, PMI, USPS
Education for Mortgage Operations
Typically a job would require a certain level of education.
Employers hiring for the mortgage operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Finance, Education, Business, Business/Administration, Management, Economics, Real Estate, Communication, Accounting, Logic
Skills for Mortgage Operations
Desired skills for mortgage operations include:
Real estate lending products
Regulatory compliance and secondary market guidelines
Human resources policies and programs
Bank loan programs
Department computer applications and systems
Human resources functions
Regulatory standards and industry trends
Competitive marketplace and trends in product offerings
Microsoft Office
FHA
Desired experience for mortgage operations includes:
Aggregator experience
Bachelor degree in Business Administration or comparable college and/or business exp
5-10 years experience in Mortgage Banking, consumer banking, lending or financial services sales org
Certified Regulatory Compliance Manager (CRCM) -or
Mortgage management operational experience
Independent logical problem solver
Mortgage Operations Examples
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Mortgage Operations Job Description
Job Description Example
Our innovative and growing company is hiring for a mortgage operations. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for mortgage operations
- Responsible for the measurement and effectiveness of processes both internal and external
- Attract, recruit and retain required members of the team not currently in place
- Work closely with compliance and Quality Control Areas
- Work with Sales Team to gain awareness of their needs, their customer needs, and ensure operational support areas meet those reasonable needs
- Ensure proper training exists within the operation departments to produce consistent, quality service levels
- Establish and maintain department backup plans that will effectively address volume peaks personnel shortages with minimal negative impact to business standards and turn times
- Review all information and supporting documentation - including ordering and checking valuation reports, contracts of sale
- Manages workflow to meet customer deadlines, time service standards, and to respond to unforeseen conditions
- Analyzes productivity data, provides quality assurance and production feedback to team members
- Work collaboratively within the Mortgage Operations group to identify and prioritize the documentation and training requirements
Qualifications for mortgage operations
- Welcome Day Introduction (6/13/16)
- 3 Business Networking Meetings (TBA)
- 1 Volunteer Activity (TBA)
- Minimum qualifications specify the minimum qualifications required to do the job and do not indicate desirable qualifications
- An ability to develop personal and business relationships with customers, business partners and key internal stakeholders
- Bachelor’s degree or 0-2 years of loan processing experience
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Mortgage Operations Job Description
Job Description Example
Our innovative and growing company is hiring for a mortgage operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for mortgage operations
- Combine an understanding of Documentation and Training best practices with Business processes to provide solutions that will maximize benefit with minimal impact
- Develop comprehensive training materials for the Mortgage Operations area
- Deliver training relevant to the audience and type of training
- Maintain and update the training materials to ensure on-going relevancy
- Catalog all training materials so that they are easily accessible and available
- Lead the roll out of new initiatives
- Find opportunities for efficiencies and improvements
- Facilitate interviews and review candidate feedback
- Review existing workflow and systems to reduce duplication of effort and inefficiencies by ensuring workflows compliment and support the overall goals of the sales team those of mortgage operations
- Monitor and responsible for ensuring various metrics are met or exceeded
Qualifications for mortgage operations
- Knowledge Undergraduate degree or equivalent work experience as a first mortgage underwriter, 10+ years of previous first mortgage underwriting experience Minimum of 10 years in underwriting first mortgage transactions
- Five years work experience preferred (or specialized education plus a minimum of two years experience, including supervisory work)
- Undergraduate degree and a minimum of 7 years of relevant experience writing, developing and delivering training in either an adult education environment or within a corporate training environment
- Working knowledge and experience with Six Sigma methodology and Process Mapping
- Working knowledge of commercial mortgages with an emphasis on mortgage terms, interest calculation methods, payment application and amortizations would be an asset
- Ability to assume a hands-on approach and operate within a fast paced, complex environment under tight deadlines
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Mortgage Operations Job Description
Job Description Example
Our company is hiring for a mortgage operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for mortgage operations
- Receives notifications and assigns application from main website
- Verifies that loan data imported correctly into E3 and manually corrects if needed Ensures that Loan Originators work the internet leads/loans on a timely basis Helps with password resets HVCC
- Improving individual teammate performance
- Constructing proper development plans
- Utilization and institution of proper corrective action plans when needed
- Responsible for maintaining processor hours and timecards for local and remote staff
- Ensure loans are processed in compliance with all federal and state regulations
- Monitor work load and redistributes when necessary to maintain established service levels and ensure a positive customer service experience
- Monitor and distribute daily, weekly and monthly production and quality review reports
- Perform Phone Monitoring of all employees and provide written feedback
Qualifications for mortgage operations
- Microsoft Word, Excel, PowerPoint, Outlook and other office support systems and programs
- Strong customer service skills need for both external and internal customer
- Plans, mobilizes and distributes resources to fulfill business objectives and plans
- Continually assesses, monitors, makes recommendations and implements approved recommendations regarding the performance of the site managing/ensuring a strong relationship with the internal clients
- Develops, monitors, and updates the Department's internal control structure surrounding all operational functions at the site
- Ability to communicate effectively orally and in writing using the English language Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations
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Mortgage Operations Job Description
Job Description Example
Our company is growing rapidly and is looking for a mortgage operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for mortgage operations
- Coordinate weekly pipeline review sessions with each employee
- Serve as escalation point for issues/concerns which need immediate attention
- Other duties and/or mortgage related tasks as assigned by management
- Identify and escalate project issues
- Work as a team to produce programs that are satisfactory to all relevant parties in an organization, such as line managers, production team, operations and senior managers at board level
- Responsible for maintaining current material to ensure compliance with Policy and Procedure
- Locate, administer and deliver training materials, modules and programs for new and existing
- Responsible for the Direct management of the teams including all related Human Resources activity including but not limited to
- Ensure that Mortgage Loan Servicing complies with all federal, state, local laws and internal Bank policies
- Implement necessary changes within the Mortgage Operations to comply with any new or changed laws
Qualifications for mortgage operations
- Ability to learn or knowledge of Outlook email program
- A minimum of 5 years in Originations, Mortgage Loan Servicing or Vendor Management in the financial services industry
- Minimum of 4 years mortgage full doc
- 1 years prior leadership experience leading a team
- Full understanding of full doc
- Ability to work overtime and extensive hours during high volume
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Mortgage Operations Job Description
Job Description Example
Our innovative and growing company is hiring for a mortgage operations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for mortgage operations
- Management of the FHLB loan pledging including staying current with the FHLB guidance
- Management of qualified SFR written requests, credit bureau disputes and corrections
- Evaluate business processes and make necessary changes to daily procedures
- Implement employee scorecards key performance indicators
- Perform all required review and documentation for the ongoing monitoring of Mortgage and Consumer servicer to be compliant with the Vendor Management program including on site visits
- Oversee the Compliance Self-Assessment for areas of responsibility
- Ongoing updates to internal procedures manuals for Mortgage Operations
- Provide updates and training to staff on new and upcoming regulation changes and process improvements including documented procedures
- Perform all other managerial or project duties as assigned my management
- Fills in on any team as requested by leadership
Qualifications for mortgage operations
- Minimum 5 years in a compliance, audit and/or process design role within the mortgage business
- Firm understanding of current residential mortgage origination requirements
- Ability to learn and utilize other industry specific software
- Ability to make decisions within set policy and procedures
- Training program development and presentation delivery experience (3-5 years) ? Ability to work independently and manage multiple projects simultaneously ? Strong written and verbal communication skills
- Mortgage originations experience or prior training and facilitation experience preferred