Operations Leader Resume Samples

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A Schneider
7291 Tanya Bridge
+1 (555) 131 4429
7291 Tanya Bridge
p +1 (555) 131 4429
Experience Experience
07/2015 present
Los Angeles, CA
Senior Operations Leader
Los Angeles, CA
Senior Operations Leader
07/2015 present
Los Angeles, CA
Senior Operations Leader
07/2015 present
  • Develop & lead client acquisition support team strategy which includes effective structure, tracking & impact to: Complex Seminar Series Program & other marketing events. Partner with Complex Director and Branch Managers to ensure advisor business plans are completed and filed with home office annually. Ensure advisor marketing events are entered correctly in Contact Manager. Ensure seminars are tracked and reported to the region
  • Lead & manage financials & related systems. Design/implement processes/procedures that effectively support the business. Review advisor expense reports & approve in accordance with Region/Corporate policy. Regular review of Complex P&L with RDO/CD/BMs. Assist with budgeting & problem solving, review of trends, etc. Review of P&L detail statements regularly; reporting & correcting errors. Identify
  • Communicate and interact with customers and various internal functional departments (i.e. IT, HR, Accounting, etc.) in order to resolve issues, capitalize on opportunities and improve business and service performance
  • Ensure that customer's service expectations are met, including achieving all service levels metrics and quality performance goals
  • Demonstrate mastery of the intricacies of interactions and dynamics in Agile teams, manage consistent and effective rhythms for agile & lean start-up rituals and artifacts
  • Lead site performance through Key Performance Indicators, training & development, performance management & employee counseling, data reporting & analysis
  • Generate, cultivate and communicate ideas for continual improvement of processes and activities across all areas of the operation
02/2012 04/2015
San Francisco, CA
Service Operations Leader
San Francisco, CA
Service Operations Leader
02/2012 04/2015
San Francisco, CA
Service Operations Leader
02/2012 04/2015
  • Drive North America EHS performance in the field by increasing awareness and leveraging best practices to improve safety performance in the field
  • Drive adherence to standard work processes and assist with Project Management training on new products and tools
  • Provide guidelines for Deployment team to optimize the execution of works, maximizing revenues, margins and absorption
  • Manage the maintenance of data management tools through effective reporting
  • Provide technical support and manage first level escalations of technical issues
  • Drive Service Agreement growth through compliance tracking and improvement in job estimation for cost/price improvement
  • Create, leverage, and drive usage of new technician services tools through sharing of best practices and approaches on a coordinated basis across the SBU
03/2005 10/2011
Los Angeles, CA
Operations Leader
Los Angeles, CA
Operations Leader
03/2005 10/2011
Los Angeles, CA
Operations Leader
03/2005 10/2011
  • Assist & advice District Project Managers on the management of their activities to ensure their they are meeting contractual performance on projects
  • Manage sponsoring bank relationships – manage day-to-day bank priorities, develop and execute bank diversification strategy, optimize bank economics
  • Develop & Mature functional Management Operating System to achieve a robust escalation / continuous improvement culture through Leadership Standard Work
  • Responsible for overall performance of assigned work group, including safety, quality, cost and output schedule performance
  • Develop the engineering team workforce planning and execute
  • Resolve issues with application-level service performance. Develop incident management procedures and resolve issues within SLAs
  • Assist the staff contributor or manager in planning work activity for the organization
Education Education
Bachelor’s Degree in Business Related Field
Bachelor’s Degree in Business Related Field
Cornell University
Bachelor’s Degree in Business Related Field
Skills Skills
  • Knowledge of professional discipline and applies knowledge to influence decisions
  • Excellent relationship skills, highly collaborative and can build strong rapport and credibility with various levels of leadership throughout Card Services
  • Considerable experience in operations in a global professional services environment
  • Strong business partner with ability to manage influence upward and downward within function or cross functionally
  • Demonstrated ability to interact successfully with the highest levels of any organization and be able to work cross-functionally within Cerner
  • Knowledge of industry participants, processing practices, coupled with ability to negotiate and collaborate
  • Approachable and capable of building successful personal and strategic relationships
  • Strong leadership skills with proven ability to influence leaders of all levels and communicate with diverse stakeholders
  • Proven ability to problem solve critical issues and conduct root cause analysis to understand the essence of key issues and able to find solutions
  • Implement training program with emphases on quality, efficiency, process variability, and maximum employee flexibility
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ETC GI Operations Leader Resume Examples & Samples

  • Works well under stress
  • Excellent presentational skills both upwards and downwards – able to engage the audience
  • Proven programme management and/or operational management skill
  • Good process design and documentation skills
  • Good understanding of technology and systems
  • Organized and able to multi-task, prioritizing conflicting demands on time and resources
  • Detail oriented but also able to see the broader picture
  • Basic immigration knowledge desirable
  • Knowledge of GFIS, GTAC and our other internal financial and approval systems, highly desirable
  • Significant experience running large scale mobility engagements e.g. Assignment Services, Global Mobility, Global Immigration. Applicants with similar experience in BTS, ACR, GCR or Advisory would also be considered. This is an experienced SM to PPED role. A SM candidate should be on a PPED career track
  • Familiarity with BIT a plus (OGS familiarity would also be helpful as inputs are similar)
  • Experience directly managing at least 5 people at all levels and oversight responsibility for geographically dispersed client service teams of as many as 50 would be a real plus
  • Stakeholder management in terms of reporting and regular updates
  • Practice and procedures change management
  • Experience in running virtual teams that operate in a global client service team environment across service and sub service lines and geographies with matrix reporting

Operations Leader Resume Examples & Samples

  • Work collaboratively with the respective Global BMC pillar leader to develop and execute against budget/financial plan, including forecasting process
  • Develop and lead operating protocols for the pillar
  • Oversee project management oversight for BMC leadership on key programs and initiatives
  • Take responsibility for the tools and approach for the BMC function on a global level
  • Manage and direct creative and agency resources within the pillar
  • Ensure that BMC adheres to firm policies such as BRET and contract management
  • Facilitate utilization of GEMA and other tools to ensure that relevant client information is input into client relationship management CRM tools
  • Monitor time and expense reporting to ensure compliance with firm policies, including weekly submission of time reports
  • Provide guidance and direction to the BMC pillar Leader on financial and operating matters to ensure that they operate within budget
  • Identify opportunities for increased operational/financial efficiency and work with the Global BMC Operations Leader to share best practice
  • Serve as the key contact between BMC and other Area functional operational teams (e.g., Finance, BD Operations, Markets Operations, Talent) to ensure synergies achieved
  • Support and execute indirect cost reduction initiatives for the pillar
  • Collaborate across the BMC pillar teams to identify best practices, highlight key challenges and benchmark area BMC activities
  • Work to align ISPM measurement activities across the pillar, with a focus on delivering consistent ROI measures where available
  • Lead initiatives to deliver cost-effective agency services to BMC, e.g., working with Global Shared Services (GSS) and external services providers, implementing new tools and processes
  • Act as a key interface between Executive members in Pillar and Agency services, to manage capacity and priorities
  • Track new projects and validate against budget and strategic plan, measuring ROI up front
  • Connect all facets of the business when initiating, developing and implementing marketing and communications projects; enable knowledge sharing throughout BMC and EY; develop an ability to synthesize information from others; help the business address its big issues; serve as an organizational connector
  • Demonstrate strong communications skills, excellent influencing and networking skills and the ability to deal diplomatically with politically sensitive issues and situations
  • This role will be executed through the BMC Operations Network
  • Global travel will be required pending business needs
  • Experience in talent management and engagement preferred
  • Formal finance/accounting background is an asset
  • Experience in global transformational programs in a multinational environment

Senior Operations Leader Enterprise Data Resume Examples & Samples

  • Manages IT development resources and works closely with internal IT teams to execute large, technically challenging, development projects in a fast-paced, innovative IT environment
  • Executes multiple web-based application projects
  • Works closely with internal clients to develop and execute IT initiatives
  • Manages several large, technically challenging, development projects with direct impact to the business
  • Interfaces with business analysts and other internal clients to determine project requirements
  • Working knowledge of current technologies Experience developing and executing project plans
  • Demonstrated success at project management. Possesses analytical and negotiation skills
  • Significant demonstrated expertise managing packaged enterprise-level applications with complex data requirements within a large regulated financial services organization
  • Strong knowledge of ITIL procedures, including benefits & limitations Experience managing global teams in support of 24x7 business-critical processes
  • Understanding of controls, policies, and procedures required of regulatory applications
  • Awareness of data architecture, system architecture, software development, and project management principals"

Surety Service Center Operations Leader Resume Examples & Samples

  • Coordinating with Operational and Surety Practice Leadership to determine center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, customer-service standards, and contributing information and analysis to organizational strategic plans and reviews
  • Supervise a team of Team Leads/Supervisors toward the achievement of established center goals
  • Maintains and improves center operations by monitoring performance; identifying and resolving problems; preparing and completing action plans; completing audits and analyses; managing system and process improvement and quality assurance programs
  • Provide overall leadership, mentorship, and training to center team
  • Oversee delivery of surety services to ensure that they meet or exceed Willis quality standards for service delivery in terms of speed, accuracy, and technical content – ultimately driving client retention
  • Drive service excellence across the organization, including leading process improvement initiatives using commonly accepted methodologies (e.g. LEAN, Six Sigma, etc)
  • Ownership and accountability for creation and achievement of department goals
  • Meets center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
  • Prepares center performance reports by collecting, analyzing, and summarizing data and trends
  • Provide ongoing development of new improvement opportunities and consistent service platform that supports sales, service, and placement
  • Coordinates and manages regular communications with retail offices relevant to center programs
  • Ensure process implementation and compliance with Willis corporate and regulatory standards including actively driving implementation of the Willis Standard Operating Procedures and ensuring that compliance standard are fully implemented and monitored
  • Bachelor's degree in a business related field or equivalent training/experience
  • Minimum of 8 years of insurance industry and/or brokerage work experience related to servicing accounts along with handling of national accounts
  • Minimum of 5 years of managerial or leadership experience
  • Must have strong knowledge of Surety products and programs, including extensive customer contact
  • Demonstrable experience building a vision, goals and achievable business plan(s)
  • P&C license required within 60 days of employment
  • Strong customer service, presentation and organizational skills
  • Self-motivated with the ability to work effectively as part of a team in a fast-paced, dynamic environment where superior time management and prioritization skills are essential
  • Demonstrated excellent written and oral communication skills and interpersonal skills

IT Operations Leader Consumer Resume Examples & Samples

  • Maintain close relationships with key stakeholders to ensure technology services are meeting the needs of the business – especially in relation to delivery, availability and responsiveness of those systems
  • Influence the strategies and activities across the technology service delivery teams to ensure the organisation’s priorities and needs are met
  • Overseeing the IT Infrastructure and support budget of ~$45MM per annum supplied through ~30 FTE and 300+ contingent workers
  • Manage the ~$5MM RTS (Ready to Serve) Project budget
  • Manage numerous third party relationships with suppliers to ensure delivery of seamless support services
  • Ensure rigorous controls are in place around key IT governance processes including asset, contract, invoice and change management and disaster recovery
  • Tertiary qualifications in a related discipline
  • Minimum 10 years experience in leading large support functions with a focus on availability and productivity
  • Minimum 10 years experience managing significant outsourced arrangements based on delivering against key service levels
  • Minimum 7 years experience in managing each of at least 3 of the key technologies in support
  • Knowledge of the Financial Services industry and the supporting Technology
  • Demonstrated ability in the creation and provision of performance dashboards and current knowledge of achievable performance
  • Understanding of current and potential future developments in technology
  • Demonstrated ability in the management, analysis and presentation of support related communications
  • Demonstrated and current experience in managing technology across multiple sites
  • Broad understanding of the Business, its processes and its organisational set up
  • Clear understanding of how the technology supports the Business processes and ability to clearly articulate this connectivity
  • Ability build and maintain a network of key contacts across the business
  • Excellent Communication skills
  • Negotiation and influencing skills
  • Demonstrated Leadership ability/influencing skills – to engage and drive 3rd party/internal suppliers
  • Organisational skills
  • Change Management skills

Operations Leader Human Capital Resume Examples & Samples

  • Direct management of client service associates and/or Service Team Leaders
  • Training and Professional Development
  • Recruitment and selection of Client Service candidates
  • Onboarding of new hires
  • Training and development (coordination of external resources and ongoing coaching and development of team)
  • Establishes and monitors best in class client service deliverables, processes and procedures to meet and exceed client expectations, while keeping profitability of the account as direction
  • Accounts receivable and expense management
  • Drive the use of Willis Resources
  • Support sales process
  • Manage collaboration with Centers of Excellence (claims, accounting, offshore services, etc)
  • Drive adherence to Willis corporate standards (Epic, WillPLACE, WEM, SOP, SOX)
  • Monitors scope of services against HCP revenue
  • Obtains client feedback and discuss ways Willis can further assist in partnering to achieve client’s business objectives
  • Submits business operations documents as required, with recommendations, for review and approval
  • Support and implement corporate policies and procedures, including Willis Group and the National Human Capital Practice
  • Manages expenses
  • Responsible for WEM Compliance

Operations Leader Resume Examples & Samples

  • Will manage a portfolio of customers (owned and serviced) for operations in a specific region
  • Serve as the point person, responsible for all queries and correspondence regarding their portfolio of customers
  • Manage accounts and resolve issues as they arise with external and internal customers
  • Attend regional customer events where necessary Represent operations at the GECAS weekly regional meetings/conference calls
  • Provide advice, input and opinion as required to deals in progress
  • Manage PQR for their customer base
  • Work with deal teams on new aircraft deliveries, re-deliveries and restructurings ensuring process compliance
  • Provide inputs as required for serviced assets reporting and compliance
  • Manage controllership, policies and procedures for their portfolio
  • Define efficiencies in operations via participating in IT & process improvements
  • Minimum of 3 years operations experience in a financial services and/or leasing company
  • Successful previous experiences in customer communications as well as working cross-functionally within a business
  • Will have participated in a functional project or process relating to customers or compliance
  • Third level degree in business (finance, risk, marketing, economics, public administration etc.) or equivalent

Senior Operations Leader Resume Examples & Samples

  • Provide management of human resource functions for all staff in branches within scope. This includes: determining staffing needs in accordance to staff model, request, hire & allocate staff as needed. On-board and training. Lead & participate in performance management and partner with Complex Director on sales leaders PMPs. Conduct 1:1s with staff. Provide leadership, coaching and mentoring to direct reports. Formulate & implement Complex Director staff leadership development program and host monthly meetings with team
  • Support producer growth strategy including design/execution of effective systems & structure for: EAR on-boarding (new hire paperwork, practice set up, ACAT paperwork prep, technology set up & training, etc.), franchise-to-employee channel transfers, practice acquisitions (ACAT paperwork prep, etc.), novice (recruiting support, career fairs, practice set up, technology set up, technology training, etc.) Ensure EARs are successfully on boarded and staff resources are appropriately allocated for a positive experience for the EAR and their clients
  • Lead & manage financials & related systems. Design/implement processes/procedures that effectively support the business. Review advisor expense reports & approve in accordance with Region/Corporate policy. Regular review of Complex P&L with RDO/CD/BMs. Assist with budgeting & problem solving, review of trends, etc. Review of P&L detail statements regularly; reporting & correcting errors. Identify expense reduction opportunities & implement solutions on an ongoing basis. Manage costs appropriately & establish & enforce expense guidelines as necessary
  • Develop & lead client acquisition support team strategy which includes effective structure, tracking & impact to: Complex Seminar Series Program & other marketing events. Partner with Complex Director and Branch Managers to ensure advisor business plans are completed and filed with home office annually. Ensure advisor marketing events are entered correctly in Contact Manager. Ensure seminars are tracked and reported to the region
  • Partner with Complex Director to lead & manage operational support. Determine leadership, staff & resource needs for the complex in order to drive business results & positive client experience. Re-align complex resources to achieve business results. manage & create reports as necessary/request. Track & analyze Complex vital statistics. Coordinate complex meetings. Manage calendar, travel, & email for Complex Director
  • Lead all real estate/facilities activities. Annually conduct Pride of Place surveys. Ensure real estate partners are used to ensure maintenance of brand standards. Ensure Single Office Policy is implemented. Partner with CD & BMs to appropriately assign seating. Represent the Complex in all major real estate activities. Review & ensure Branch Manager & staff are aware of the Annual Service Package. Effectively utilize the Customer Solutions Center for issues & maintenance. Provide reporting with respect to capacity, occupancy & forecasted growth needs
  • Partner with RRS to ensure effective compliance support processes are established. Assess for training needs & partner with RRSD and CD to close any opportunities identified
  • Strong written and oral communication skills to work with all levels of the organization. Strong relationship skills
  • Strong analytical, judgement and problem solving skills to analyze data, develop compelling solutions and/or make a recommendation
  • Previous successful supervisory experience including knowledge of HR rules and regulations. Previous budget management experience

Operations Leader Resume Examples & Samples

  • Lead/Manage activities that support business results, revenue growth, client experience & efficiencies in practice. Align/manage resources to achieve results for Organic: HVCA, GDC & Net Flows, Plans, Retention & DCM. Support producer growth strategy through design/execution of effective systems & structure. Execute on a support team strategy around client acquisition via an effective structure, tracking & impact. partner with BM to ensure Advisor business plans are completed/filed and marketing events are entered in Contact Mgr. Seminars are tracked & reported
  • Assist advisors/BM in servicing clients including preparing financial plans, conduct investment research & complete trades and transactions. Prepare & summarize client meetings by scheduling & confirming meetings, entering data into Contact Manager, creating agenda & summary of meeting, escorting clients to advisors & providing follow-up. Prepare & ensure new business paperwork processes successfully (prepare forms, obtain signatures, etc.). Provide general administrative duties (answering phones, processing reports, prepare correspondence, et-up files,etc.)
  • Lead/Manage foundational functions. Operational support (determine & realign leadership & staff needs). Create, manage, track & analyze reports & branch vitals (occupancy & future needs). Review advisor exp reports, Branch P&L, budgeting & problem solving, reporting/correcting errors, identify & implement exp reduction opps. Partner with RRS to ensure compliance support is established & assess & close training needs. Lead real estate & facilities, Conduct Pride of Place surveys. Ensure Single Office Policy implemented, annual service pkg & Customer Solutions Center utilization
  • Human resource management. Staff all non-sales position openings, on-board, train & performance management. Provide, lead & participate in leadership, coaching, mentoring & performance management for directs. partner with Sr Operations Leader & RDO to determine staffing needs; request, hire and allocate staff. Conduct 1:1s with staff. Execute on staff development program and host monthly meetings with team
  • Able to communicate with all levels within the organization
  • Detail orientated, strong math, and analytical skills. Good organization and time management skills
  • Process oriented and can work with a team. Proficient with standard business software applications
  • Bachelors degree or equivalent
  • Relevant Experience Required - 5 to 7 years

IAM Business Operations Leader Resume Examples & Samples

  • Maintain alignment of IAM vision with Information Security objectives and business requirements
  • Establish and provide metrics that provide visibility in to performance and efficiency of the IAM effort
  • Engineer, deploy, and maintain new data subsystems used in Identity Management and Access Management ecosystems, i.e. audit log repository and reporting, IAM Data Analytics capability that spans our multiple warehouses and repositories, ETL plant for effective and efficient data manipulation in and out of Identity Management and Access Management (IAM) context as well as between our own systems, and the seamless migration off and decommission of legacy repositories
  • Invent, build and deploy an effective data access control system that supports rule-based enforcement of data access for Pioneer and the Commerce Model (CM). Ideally it would have a way to share the rules across multiple representations (object and relational) of the same CM entities
  • Design, engineer and support a data base to host Identity Management and Access Management (IAM) Reference Data required to support our Identity Management and Access Management business processes. This may be enhancements or an aggregation of existing repositories, EMP and EPR
  • Consults businesses and evaluates functional requirements. Translates these requirements into information security solutions. Provides guidance to business partners about applicability of information security to meet business needs
  • Supports the documentation and accreditation processes necessary to assure that new IT systems meet the organization's information security requirements
  • Conducts strategic and operational-level planning across the full range of operations for integrated information and cyberspace operations
  • Responds to crisis or urgent situations to mitigate immediate and potential threats. Investigates and analyzes all relevant response activities
  • Establish a continual service improvement plan and improve overall IAM service, focusing on operational, process and resource efficiency
  • Represent Information Security in cross-functional meetings and projects
  • Bachelor's degree in Computer Science, Information Systems or equivalent related field preferred, with a minimum of 5 years of experience in Information Technology OR in lieu of the Bachelor's degree, a minimum of 9 years of experience in Information Technology
  • Minimum of 5 years of experience leading and managing diverse, global medium-size software development teams (15+ staff) of employees and/or contingent workers
  • Minimum of 5 years of experience in information technology, with a focus on information security in one or more of the following areas: IAM, cyber threats, security operations, data loss prevention, threat intelligence, security architecture, policy/governance
  • Minimum of 4 years of experience leading and driving entitlement certification (aka attestation) programs across mid-to-large scale global enterprise
  • Minimum of 4 year of proven experience leading an attestation program with responsibility for developing metrics, escalation procedures and training
  • Minimum of 4 years of experience supporting auditors, audit inquiries, ad-hoc reporting and servicing enterprise needs for entitlement reporting
  • Excellent communication skills with the ability to work directly with senior business leaders. Financial services experience strongly preferred
  • Ability to work independently and solve problems in a dynamic, collaborative team environment
  • Experience with attestation COTS tools such as: Sailpoint, Governance Minder, Aveksa
  • Concepts and knowledge of role based access control, role based certifications and/or role mining
  • Strong interpersonal and oral/written communication skills, able to build relationships with people at all levels
  • Strong process and project management skills including the ability to manage several large initiatives simultaneously
  • Detail-oriented with strong conceptual, analytical, problem solving, decision making and planning skills
  • Effective problem solving and analytical skills; excellent written and oral communication skills; and demonstrated ability to interact with technical, non-technical, and business members of the organization
  • Ability to accurately interpret business direction and clarify technology's alignment with stakeholder needs
  • Knowledge of risk management processes, including steps and methods for assessing risk
  • Knowledge of information security program management and project management principles and techniques
  • Knowledge of Personally Identifying Information (PII) and personal Payment Card Industry (PCI) data security standards
  • Skill in applying confidentiality, integrity, and availability principles
  • Skill in assessing the robustness of security systems and design skill in conducting audits or reviews of technical systems
  • Ability to interpret and translate business requirements into operational cyber actions
  • Ability to prepare and deliver education and awareness briefings to ensure that systems, network, and data users are aware of and adhere to systems security policies and procedures

Operations Leader Resume Examples & Samples

  • Supervise new systems implementation, data migration, and work movement
  • Responsible for managing HEF LA operations team in support of new deal volume
  • Drives consistency, efficiency, and simplicity in operation's processes
  • Streamlines processes, continuously refreshes the process improvement roadmap, and
  • Bachelors degree in Finance or related field
  • Minimum 3-5 years of Operations experience in the equipment leasing industry
  • Minimum 3 years of team leadership experience
  • Bilingual: (Spanish-English or Portuguese-English)
  • Demostrated ability to drive change
  • Demonstrated ability to work well under pressure & multi-task day-today activities with
  • MBA in Finance/Operations *BB/MBB Certified *Systems: Siebel, PMS (Portfolio Management System) and Supertrump (Pricing Software) *Trilingual: Spanish - Portuguese - English. *Minimum 3 years International experience. *Clear demonstration of G.E. Values *Ability to provide fair and consistent managerial support to team. *Must have ability take initiative

PSM Operations Leader Resume Examples & Samples

  • Creates clear and attainable project objectives, from clear project requirements
  • Manages the constraints of the project parameters, of cost, time, scope, & quality
  • Creates detailed project plan documents and task-level assignments to organize cross-functional teams, including monitoring work efforts, identifying resource needs, performing quality review, status reporting, and escalating functional, quality, timeline issues appropriately
  • Tracks key project milestones and adjust project plans and/or resources to meet needs
  • Coordinates communication that impacts the scope, budget, risk, and resources of the work effort being managed
  • Consistent execution of SDLC methodology and governing processes
  • Bachelor’s Degree or equivalent experience in Information Technology, Computer Science or related field
  • Working knowledge of Operations processes and systems
  • Business liaison for operations in the Cincinnati call center
  • Process experience
  • Project Management Institute certification
  • Previous experience planning and managing large projects
  • Prior experience in the health solutions industry
  • Technical writing aptitude

Bank Operations Leader Resume Examples & Samples

  • Lead and manage Loan and Deposit Operations employees
  • Ensure the highest level of customer service to the bank's retail, business, and treasury management customers
  • Partner with IT in business case development and functional specifications for new technology and systems
  • Participates in development of units' policies and procedures
  • Serves as a resource for the lending/deposit and support teams

Rrt-operations Leader Resume Examples & Samples

  • Escalation point of contact for NA
  • Understand why the ticket has been escalated?
  • Involve the operations team and work towards resolving the customer escalation
  • Work closely with employee to help him resolve his issue [call / email him depending on the criticality of the issue]. Follow up till closure
  • Record each escalation and analyze them as Agent or Process related concern
  • Analysis on escalations and suggest improvements [Temporary or permanent process changes]
  • Reach out to back office team on a periodic basis to let them know all process related escalations
  • For all escalations that are as a result of Agent issues, ensure that the agent is coached by their manager
  • Identify repeated issues / repeated agent errors and suggest improvements by working & discussing with NA Center Manager
  • Incontact Cloud
  • Knowledge of Incontact architecture and infrastructure globally : This will help you in understanding the technical problems to a certain extent and help you in participating and involving in those discussions
  • Know the point of contacts/ functional ids to highlight issues
  • Good understanding of Incontact features
  • Incontact Access validation management process [Critical], understand costs implications if this is missed any month
  • Incontact new / replacement access approvals process
  • Point of contact for NA Incontact issues : This will require you speaking / coordinating with Incontact IT team, creating ticket, follow ups etc
  • NA Incontact new requirements, modifications [Ex: US_IVR change, PIN reset & incontact pop application issues. Existing Ticket#: 762.Ticket already in action by respective teams]
  • For the above ticket , support on Incontact Recording requirements
  • Participate on discussions with me & operations team on Incontact related projects [ex: Att project, Alternative line for mexico ] , issues (ongoing incontact issues)etc
  • Zendesk Cloud
  • Monitoring suspended queue and highlighting operations team (All WFMs ) if the volumes increased on this queue
  • Monitoring suspended queue to check if there are no issues
  • Ensuring the team is aware of new enhancements and they utilize them effectively
  • Good understanding of all Zendesk reports. Understand the various reports available on Zendesk. This will help you in supporting adhoc report requirements from ESC and other teams
  • CR process for new Zendesk requirements [new feature request, new reporting needs]
  • Understanding risks highlighted by operations team that are linked to Zendesk. Discuss & explain Zendesk admins the issue and discuss to come up with mitigation plans / minimizing the impact
  • Zendesk access approval process [can be my delegate]
  • Participate on discussions with me & operations team on Zendesk related projects [ex: CHAT , testing etc]
  • Global KPI’s and ESC connections
  • Understanding of global KPIs [Primary / Secondary ]
  • Consolidating Global KPI’s in a required format for reporting requirements
  • Validating KPI data provided by operations from Zendesk
  • Know KPIs that have Incontact dependency / Zendesk dependency to get the KPI data for consolidation
  • Meet global timelines for submissions
  • All connections related Adhoc work

Emeia BD Operations Leader Resume Examples & Samples

  • Supports the EMEIA Business Development Leader in implementing the Area BD strategy
  • Builds relationships with Global, Area and Regional leadership teams, Regional operations teams and business development executives to provide operational support required to implement the go-to-market initiatives
  • Plays a key role in championing the business development culture within the Firm through education and knowledge sharing with account and pursuit teams, and other CBS functions; may directly coach account and pursuit teams on business development strategies
  • Directs and manages the BDOL network
  • Owns the overall annual BD budgets and manages expenditures in order to operate within approved budget guidelines
  • Supports the EMEIA BDL by monitoring and communicating revenue results, wins and opportunities
  • Work with the EMEIA BDL manage and direct GTM activities e.g. Sales Navigator roll out
  • Supports the operational activity/connectivity of the EMEIA GOT
  • Develops and maintains a management structure with the Operations team to oversee day-to-day team execution. Provides coaching and direction to managers on resource allocation and personnel development
  • Responsible for the selection and management of the Area BD operations team, including their growth and development
  • This position will work with senior firm leadership (Regional BDLs, Area Service Line BDLs, Area Account Leaders)
  • Role has Area scope and, consequently, decisions have a broad impact
  • Must have the ability to influence and drive change in behaviors needed to enhance client interactions
  • Applies in-depth knowledge of the business, resources, leveraging relationships, communications and operational effectiveness to complex projects and initiatives
  • A high level of complex, conceptual problem-solving ability, a wide sphere of influence and a broad-based network are expected
  • Must be able to work within a matrix organization – with excellent cross cultural awareness
  • Must make decisions, such as prioritize relationships to develop, negotiate with clients (external and internal) and overcome obstacles with minimal supervision
  • Demonstrated success in building internal and external relationships at a senior level
  • Proven track record of success in at least one of the following, business development, operations management, brand management and marketing
  • Excellent project management skills, proven team building and interpersonal communication and writing skills
  • Proven record in leading and delivering organisational change
  • Influencing skills
  • Executive presence

Operations Leader Resume Examples & Samples

  • Support the acquisition, deepening and retention of new and existing clients
  • Assist with monitoring teller referrals to help ensure that the requirements are met
  • Assist with branch fee collection and customer service activities
  • Special assignments as requested
  • Community involvement as requested
  • High School Diploma. - Minimum of 3 years branch operations experience
  • Demonstrated ability to lead and coach branch personnel on compliance related issues
  • Strong knowledge of banking policies and procedures
  • Minimum of 3 years cash handling experience
  • Understanding of balance sheet (PNL) concepts
  • Demonstrated experience with problem solving skills involving moderate to complex client issues
  • Demonstrated organizational skills while managing multiple tasks
  • Ability to interact with business partners such as Key Investment Services, Mortgage and Business Banking sales professionals
  • A solid understanding of operations (audit, compliance, fraud, loss)
  • Working knowledge of Teller related software, PC (MS Windows and Office Products including Word, Excel, etc). –
  • Undergraduate degree in business related field
  • Knowledge of bank products and services, including how to open new accounts
  • Working knowledge of branch network and internal support system
  • One year call center, customer service, telesales, telemarketing or retail experience
  • Working knowledge of Teller21, Hogan, OLDS, CE Desktop

SVP National Construction Operations Leader Resume Examples & Samples

  • Overall accountability for Construction Services Group (CSG) performance results; working with Senior Leadership Team to identify, spearhead and leverage new market and client service opportunities within their local geography, determine causes for underperformance, and identify necessary corrective action where objectives are not being met
  • Visibly representing Aon within the construction industry through participation of professional, business and community associations and the insurance industry. Establishing targeted business networking strategies and use of these networks and platforms to drive new business for the branch
  • Overall accountability for performance development, cross training and succession planning initiatives in support of the attraction, retention and motivation of key CSG talent
  • Keep the National Construction Services Group organized and focused on a business plan
  • Support with tools, resources and training the execution of business disciplines within the National Group
  • Support the development of a quarterly financial plan that ties back to a yearly business plan and create adjustments based on performance
  • Implement all Group better practices that apply within the Group in a timely manner that deal with improving execution and financial performance
  • Work with National Practice Leader and CSG Executive Team to formulate budgets and monthly financial planning measures to meet goals, and communicate them to CSG leaders
  • Participate in leadership team meetings, and monthly senior leadership team meetings to focus objectives
  • Interprets financial performance and adjusts best practices, personnel, and resources accordingly with leadership team based on performance
  • Is responsible for acting as the driver to operational enhancements to insure better practices are always brought to the forefront and discussed by leadership team
  • Will keep up-to-date with current business practices, industry trends, operational improvements, and market conditions to maintain the CSG’s development and efficiency
  • Keep the National Group organized and focused on a business plan
  • Implement training and skill development programs as directed by the leadership team
  • Define what constitutes employee performance based on specific KPI’s and drive implementation, and communication to all
  • Progressive experience in Construction industry and commercial insurance and surety brokerage with a minimum of 5+ years’ experience in a regional/industry/branch leadership role
  • Demonstrated executive leadership presence in the insurance community and within the market
  • Previous formal or informal experience in managing teams or direct reports
  • Excellent knowledge and understanding of commercial insurance and surety
  • Exceptional interpersonal skills with capability to interact with major clients to cultivate and maintain strong relationships
  • Entrepreneurial attitude with keen negotiation, business acumen and problem solving skills
  • Strong organization and time management skills, able to multi task and manage projects
  • Ability to work independently as a self-starter; committed to delivering the highest in client service, quality and results
  • Strong client relationship management capabilities
  • The ability to embrace change in support of the industry group and company’s goals
  • Professional demeanor with positive attitude

Services Channel Operations Leader Resume Examples & Samples

  • Deploy Service Channel Operational Framework execution inside your country considering service operating KPI
  • Deploy channel strategy and initiatives with co-operation and guidance of Regional Services Channel Management Director & Country Service Manager
  • Work with CSM and Sales Channel Operations Manager to qualify, onboard, and manage service/channel partners in the country
  • Work with local Service Sales Manager to drive in-country service growth strategy with service/channel partners
  • Enhance the utilization of existing channels with a view to integrate or split and simplify where appropriate, help formulate strategies for identifying, developing and managing new channels by leveraging synergy within allocated territory
  • Execute regular operating mechanism for performance reviews with channel partners and channel sales teams. Participate in business reviews/forecasts for regional sales management to ensure constant flow of information between channel and GE
  • Manage channel partner relationship on day to day basis and provide transactional support compliance
  • Maintain & Track channel inventory and installed base data
  • At least 3-5 years’ experience working in a regulated medical device or healthcare industry, quality control/assurance, preferably with working experience in Service and Commercial organization
  • Demonstrated experience in leadership of distributed teams and managing in a matrix environment
  • Strong process, analytical and communication skills
  • Customer focused mindset with proven ability to respond quickly to internal and external customer needs
  • Ability to energize, develop and build rapport in matrix organization
  • Proven coordination and influencing skills in a global environment
  • Direct and/ or indirect leadership experience
  • High ethics and integrity
  • Fluent in English communication

Technical Operations Leader Resume Examples & Samples

  • Professional training in electrical engineering sector (electrician, power electronics system, mechatronic engineer)
  • Team Leader experience, Team player, cooperative, interested in further development
  • Wind Turbines experience , some experience of handling clients
  • Familiar with MS Office and PLCs
  • Structured method of working and analytical abilities
  • High degree of flexibility, able to work under pressure and motivated person
  • Able to work at heights
  • Able to travel inland and abroad
  • Fluency in English and Urdu
  • High degree of quality awareness; excellent fault finding and diagnostic skills combined with the ability to detect and remedy faults, defects, problems
  • Confident personality
  • Willing to work sometimes also at the weekends
  • Driving license
  • Foreman or equivalent experience
  • Depth knowledge in the fields of control engineering, hydraulics,

Services Channel Operations Leader Resume Examples & Samples

  • Prior GEHC experience
  • Understanding of the Field Sales/Service delivery processes
  • Ability to influence decisions with Service/Sales leaders
  • Strong knowledge of computer programs and Information Systems databases

IT Operations Leader Resume Examples & Samples

  • Ensure availability and reliable operations of infrastructure, systems and other services used by GE Global Operations users including the support of the financial close process
  • Define operating structure and processes including change and incident management procedures to provide world class support and drive operational excellence
  • Oversee and provide hands-on technical direction during operational incidents including proactive business communication
  • Build a strong customer focused team and culture that focuses on delivering solutions in a productive, efficient manner, working across technologies and geographies
  • Seek, share and implement best practices. Identify opportunities for continuous improvement of the IT operations framework
  • Ensure excellent relationship and collaboration with key global partner organizations
  • Operate within a multi-cultural, matrix organization, ultimately driving aligned and clear expectations for the organization
  • BS, BA, MS or MBA in engineering, information technology, computer science or related technical field
  • Relevant professional experience including proven track record of leading teams and providing IT operational support for large and diverse user communities in or outside GE
  • Outstanding organizational, presentation & communication (oral & written) skills, fluent in English
  • Strong ownership and accountability with proven track record of execution
  • Process improvement mind-set, understanding of key operational processes, ability to drive process excellence and standardization
  • Budget & resource management experience
  • Experience in leading culturally diverse teams, cultural awareness & sensitivity
  • Effective interpersonal & influencing skills, proven ability to develop and maintain team and client relationships, both in immediate and remote contexts
  • Excellent networking skills and ability to work effectively in matrix organization
  • Flexibility to meet tight deadlines, comfortable delivering against quantitative and qualitative performance metrics
  • Team player and proactive attitude
  • Self-starter & quick learner
  • ITIL or Project Management certification
  • Experience with ERP systems – primarily Oracle EBS or SAP
  • Shared services experience or solid understanding of shared services dynamics
  • Experience with GE Enterprise Standards
  • Proficiency in SAP, Oracle, CRM, Service Now or BI tools is an advantage

Project Operations Leader Resume Examples & Samples

  • Leads the regional project operations team including lighting designers, applications engineers, deal managers and project co-ordinators to deliver on all operational requirements of the ITO commercial phase
  • Develops capability of the team; assesses skills, identifies capability gaps and addresses development needs to deliver exceptional customer experience
  • Increases the effectiveness of the sales team by assuming responsibility for all operational elements in the ITO process; driving excellence and improving conversion rates and competitiveness
  • Works closely with the sales team to evaluate pipeline, determine highest potential opportunities and allocates time and resources accordingly
  • Manages all operational phases of a project from inquiry to order; supports the sales team with deal strategy, planning, allocation of lighting design and applications engineering resource, bid preparation/presentation, engaging cross functional support based on opportunity details to bring about the successful closure of a deal
  • Designs and applies ITO tools and processes that will increase the effectiveness of the regional project operations team and the sales team
  • Contributes to simplification of the project operation processes including development of deal strategies (in conjunction with the sales team), proposal generation, advanced release process, risk mitigation strategies and compliance to provide total customer satisfaction and excellence
  • Ensure all steps and requirements of the ITO process are completed accurately and on time
  • Defines mechanisms for proactively disseminating project information to all internal and external stakeholders over the duration of a project
  • Establishes required relationships with all functions to ensure seamless coordination in maximizing service and responsiveness to customer requirements
  • Works with the Supply Chain team to identify and secure installation partners where appropriate
  • Proactively seeks to understand the customer needs and adapts to meet those needs
  • Educated to degree level or equivalent within a Business/Commercial/Technical discipline or equivalent knowledge and experience
  • Strong commercial operations/project management background,
  • Technical knowledge of lighting design, applications engineering, controls
  • Experience in building solutions and proposals for customers and preparing successful deal strategies
  • Experience of leading and successfully managing the performance and development of a team
  • Experience in leading customer excellence initiatives
  • Demonstrated ability to set strategic plans and execute them, strong in execution and coordination of a team
  • Strong analytical and process skills
  • Demonstrated clear thinking with effective communication at all levels
  • Strong presence and ability to interact with senior leadership, strong influencing skills
  • Proven ability to build relationships and influence decision-making and processes at senior/board levels
  • Ability to work cross-functionally and cross-culturally
  • Demonstrated orientation towards business growth with a high degree of personal initiative, drive, pragmatism and resilience
  • Fluent written and oral English language proficiency

Service Business Operations Leader Resume Examples & Samples

  • Responsible for service P&L in his/her product segment and/or geographical area
  • Drives and follow up invoicing process (for Contracts and Non contracts)
  • Drives financial closing with the finance team
  • Interfaces on regular basis with the HQ Business Operations team for best practices sharing and/or needs for improvements
  • Degree in business or related field of study with a minimum of 5 years experience in an operations leadership role
  • Excellent verbal, written, and communication skills
  • Proficient in the soft skills necessary to be an effective project manager
  • Proven project management experience in complex environments
  • Excellent analytical and communication skills with the ability to communicate with employee and customers at all levels
  • Ability to manage team members

Data & Analytics Ingestion Operations Leader Resume Examples & Samples

  • Bachelor's Degree in Information Systems, Information Technology (IT), Computer Science, or Engineering from an accredited college or university
  • Minimum of 5 years of experience in an information systems design, implementation or operations
  • Minimum of 5 years’ experience with data integration and ingestion tools (i.e. Informatica, Talend, HVR) and other middleware technologies, with strong emphasis on near-real time data exchange
  • Minimum of 4 years of ITIL process experience
  • Minimum of 8 years of experience leading IT projects / teams
  • Minimum of 5 years of experience in Analytics, Data Warehousing or Business Intelligence (BI)
  • Minimum of 5 years’ experience with relational data; minimum of 1 year with big data experience
  • Proficient in SQL, PL/SQL with minimum of 5 years development experience
  • Minimum of 2 years’ experience with enterprise scheduling (i.e. Appworx)
  • Familiarity with cloud products and strategies; experience supporting cloud hosted platforms
  • Experience with defining and executing disaster recovery and business continiuity plans
  • Strong team player, with the ability to collaborate well with others, to solve problems and actively incorporate input from various sources
  • Ability to anticipate obstacles and develop plans to resolve those obstacles
  • Change oriented, with the ability to actively generates process improvements, support and drives change, and confront difficult circumstances in creative ways
  • Superior organization, coaching and interpersonal skills, combined with effective leadership, decision-making, and communication
  • Demonstrated acceptance and adherence to high ethical, moral, and personal values
  • ITLP Graduate (Internal Only)

Project Operations Leader Resume Examples & Samples

  • Planning & tracking the financial budget necessary for the project
  • Coordinating with both cross functional and his/her team members frequently for updates regarding the work in progress
  • Monitoring the progress of the projects
  • Supervising billing reconciliation and ensuring that POs billed 100% complete
  • Initiating the projects for direct shipment, or contract for third party vendors and working until the project is completed
  • Responsible for coordinating project schedules with the Contract management team and maintaining tracking reports
  • Discussing updates with the Project Managers
  • Routing of projects to Project managers according to set guidelines
  • Assisting with weekly project execution calls and following up with project/contract managers
  • Reminding the project managers to perform monthly project maintenance in SFDC
  • Track and report out on change orders
  • Lead and drive accountability for quarterly roll-up of all sales and CM working closely with finance, product lines and internally with the team in order to provide inputs to sales pacing for projects. This includes backlog cleansing and building estimates
  • Facilitate Net Promotor Score for the region
  • Coordinate the project scorecard preparation and drive the monthly ‘CM’ operating mechanism
  • Work with product operations leaders and teams to create a roadmap of continuous improvement projects and track the implementation and the effect on the customer facing metrics
  • Apply Lean Six Sigma tools to improve process capability and eliminate defects
  • Lead and facilitate cross-functional project teams to drive standardization, and simplification in our wing-to-wing processes
  • Assisting with tracking of training for project operations
  • Bachelor’s degree from an accredited university in an engineering or business
  • Significant experience within the Electrical Distribution business w/
  • Proficient in Microsoft Office Tools,
  • Works well in a self-directed environment

Service Operations Leader Resume Examples & Samples

  • Manage a cross functional project team throughout all phases of project cycle
  • Gather, analyze, and prioritize projects to deliver to financial commitments
  • Ensure all required processes are followed on project execution to prevent Quality & Fulfillment issues after conversion
  • Develop and present slides for business segment reviews
  • Provide leadership and direction for participants and stakeholders responsible for the project
  • Manage revenue associated with projects
  • Provide technical support and manage first level escalations of technical issues
  • Manage the maintenance of data management tools through effective reporting
  • Drive adherence to standard work processes and assist with Project Management training on new products and tools
  • Translate Customer needs and requirements into detailed Project plans shared with other functions involved and driving internal execution to meet the targets
  • Identify and report any quality or compliance concerns and take immediate corrective action as required. 1. Bachelor's degree and minimum five years of project management experience ; or a High School Diploma/GED and minimum ten years of project management experience
  • Proven leadership and effective decision-making capabilities
  • Negotiation skills and experience
  • Ability to monitor and manage critical path elements of consolidated projects
  • Experience with large-scale project management where deadlines were met on or ahead of schedule
  • Healthcare Technology management experience
  • Vendor implementation experience
  • Ability to apply managerial and leadership concepts and techniques (e.g., plan, execute, direct, coach, mentor, evaluate, control)

Operations Leader Resume Examples & Samples

  • Bachelor's Degree in Electrical, Mechanical, or Plant Utilities Technology or related field
  • Minimum of 5 years of experience in a utilities support or facilities organization
  • Computer Skills; Microsoft Office suite of programs
  • Ability to effectively lead others in a unionized environment
  • Bachelor's Degree in Electrical or Mechanical Technology or related field
  • Minimum of 3 years of electrical or mechanical maintenance, repair, and installation experience
  • Minimum of 2 years of experience in a facilities or utilities maintenance organization
  • Obtain working knowledge of the MAXIMO work order system, GE purchasing systems, Oracle R12, GE Accounts Payable system (AP), invoice resolution, & Kronos
  • Possess effective communication skills and ability to interact with all levels of the workforce

Operations Leader Resume Examples & Samples

  • Act as a leader on specific tasks that require a broad experience base - EU programs and section specific projects
  • Identify plans to ensure technical requirements, costs, and schedules are met
  • Interface with external organizations and supporting functions, and directs / coordinates the efforts of project team members in order to accomplish overall goals
  • Facilitate interaction of staff members with each other and external organizations
  • Collaborate with management in setting realistic and challenging financial and operational goals
  • Periodically prepare and implement supporting work plans which are considered a supplement to this guide
  • Assist the staff contributor or manager in planning work activity for the organization
  • Actively Participate in Financial Planning and Analysis process for Gas Turbine Center
  • Prepare data for budget revisions, track progress and spending, communicate financial statuses and results
  • Coordinate and track EU programs eligible costs
  • Bachelor's degree in engineering(or equivalent in knowledge/experience)
  • Fluent English, knowledge of the financial business English
  • Strong experience in operations in a complex multinational organization
  • Very good knowledge of financial processes, accounting principles, budget preparation and controlling
  • Experience in managing EU projects
  • Ability to influence others and lead small teams
  • Lead initiatives of moderate scope and impact

Operations Leader Resume Examples & Samples

  • All aspects of the day to day, tactical and strategic operations of the site including limited operational budget
  • Managing, leading and development between 40 and 70 direct reports (including temporary staff)
  • Meeting business and customer contracted and/or targeted Delivery and Quality Performance criteria
  • Develop & Mature functional Management Operating System to achieve a robust escalation / continuous improvement culture through Leadership Standard Work
  • Ensure Quality Management System processes are maintained in accordance with ISO/EASA/FAA and all other approved standards
  • Maintain strong 5S culture and ensure facility/ factory footprint meets expected standards of cleanliness

Field Operations Leader Resume Examples & Samples

  • Matrix Manager Leadership to Field Service Manager’s staff for supported branches
  • 6 years of industry experience with process controls
  • 3 plus years of experience in Honeywell Distributed Control Systems

Operations Leader Resume Examples & Samples

  • Maintain a positive work environment to promote safety, housekeeping, and human relations
  • Ensure the economic production of quality products and services
  • Ensure that assets are properly managed and maintained
  • Promotes continuous improvement in safety, quality, delivery, cost, and
  • Actively demonstrate Safety as a value through active leadership, positive influence of mindsets and by identifying and addressing risks to prevent loss to our people, processes and materials, while ensuring compliance with OSHA regulations, corporate policies, and plant guidelines
  • Provide leadership, supervision, and coordination to ensure that crews establish and sustain standards in the areas of Safety, Quality, Delivery, Cost and People Development
  • Strengthen communication and accountability of self-managed teams in respective area
  • Maintain positive employee relations to enhance continued operation of a successful mill
  • Develop plans to continuously build technician capability; provide coaching to crews and functional leaders for career development
  • Engage in open and timely dialogue, through the use and exercise of independent judgment, with asset team to provide supervision, coaching, progressive discipline and/or praise, and other feedback to employees on job performance, career growth, opportunities for development and recognition to reinforce growth and modify employee behavior
  • Provide leadership and input to ensure the organization attracts, hires, develops, and retains the best people and fosters an environment which motivates a diverse team to fully use its capabilities in achieving desired business results
  • Lead lean capability development and utilization of lean tools; continuously evolve the Daily Accountability Process, Standard Work & Leader Standard Work
  • Provide effective leadership and supervision for maintenance work performed and/or mechanical process changes made in their area of responsibility to ensure the least possible amount of downtime and ensure efficient operations
  • Evaluate recommendations from engineering sources for product or process innovations to ensure changes compatible with operating goals
  • Develop and ensure the implementation of special plant and corporate projects to meet cost management objectives, increase company profitability, and meet changing production requirements
  • Ensure the effective application of internal control systems and procedures applicable to the functional areas of responsibility by proving management direction and support to the implementation, maintenance, and audit of corporate, company, and plant internal control policies, instructions, and procedures
  • Develop and lead system, process, and standard improvements in operations. Provide leadership of focused improvements within the team to both aid in building peer capability and effectiveness
  • Bachelor degree or equivalent industrial experience
  • Ability to organize and plan, delegate responsibility and authority, lead and motivate people, and maintain effective employee relations with peers and subordinates
  • 10 years total experience with a minimum of 4 years of leadership experience in Operations, Engineering or Maintenance
  • Experience in Continuous Improvement and Lean Six Sigma is a plus

Operations Leader Resume Examples & Samples

  • Maintain a positive work environment to promote safety, housekeeping, and human relations 
  • Ensure the economic production of quality products and services. 
  • Ensure that assets are properly managed and maintained 
  • Promotes continuous improvement in safety, quality, delivery, cost, and 
  • Actively demonstrate Safety as a value through active leadership, positive influence of mindsets and by identifying and addressing risks to prevent loss to our people, processes and materials, while ensuring compliance with OSHA regulations, corporate policies, and plant guidelines. 
  • Maintain positive employee relations to enhance continued operation of a successful mill. 
  • Engage in open and timely dialogue, through the use and exercise of independent judgment, with asset team to provide supervision, coaching, progressive discipline and/or praise, and other feedback to employees on job performance, career growth, opportunities for development and recognition to reinforce growth and modify employee behavior. 
  • Provide leadership and input to ensure the organization attracts, hires, develops, and retains the best people and fosters an environment which motivates a diverse team to fully use its capabilities in achieving desired business results. 
  • Provide effective leadership and supervision for maintenance work performed and/or mechanical process changes made in their area of responsibility to ensure the least possible amount of downtime and ensure efficient operations. 
  • Evaluate recommendations from engineering sources for product or process innovations to ensure changes compatible with operating goals. 
  • Develop and ensure the implementation of special plant and corporate projects to meet cost management objectives, increase company profitability, and meet changing production requirements. 
  • Ensure the effective application of internal control systems and procedures applicable to the functional areas of responsibility by proving management direction and support to the implementation, maintenance, and audit of corporate, company, and plant internal control policies, instructions, and procedures. 
  • Develop and lead system, process, and standard improvements in operations. Provide leadership of focused improvements within the team to both aid in building peer capability and effectiveness. 
  • Bachelor degree or equivalent industrial experience required

Innovation & External Operations Leader Resume Examples & Samples

  • Transformation of our innovation performance and delivery capabilities to improve quality & reliability while reducing the cost of our existing products
  • Make Capital management
  • Engineering excellence programme management
  • Virtual team process development
  • Engineering organizational capability and talent development
  • Innovation pipeline development and management including processes & systems
  • Strategic partner development for Make
  • Transforming the technology capabilities and performance of our external partners including sustaining engineering and partner development
  • External Ops & Partner Development
  • Directing the activities and development of the supplier sustaining engineering and partner development teams, providing expert technical / business / project leadership to the GO Procurement organization in areas of External Manufacturing & Source encompassing multiple platforms and technologies
  • Providing typical day-to-day sustaining engineering support to achieve and maintain business objectives. This includes engineering and technical oversight of products made within the value streams of our external partners across the globe
  • Lead and direct the partner development activities and strategic roadmap to transform supplier innovation
  • Engage with functional area partners within individual operating companies and the GO procurement, enterprise partner development and cost gap engineering to improve quality, service , growth and value, and support strategic initiatives
  • The scope of responsibilities encompasses the DePuy Synthes product portfolio and all DePuy Synthes business units, a global network of external partners, and cross operating company support, as required
  • Support our external supplier base in the development and delivery of new products
  • Build and execute a pipeline of technical projects with external partners to meet or exceed business targets in Quality, Service, Growth and Value over the next 5-10 years
  • Build a collaborative and open innovation culture with our key external partners to delivery on ambitious business goals
  • Develop and execute tactical and strategic plans, manage department and project budgets, and create actions plans to address potential or actual supply interruptions
  • Champion the development and deployment of the Ci2 innovative process in collaboration with the Strategy and Deployment GO team
  • Management of non-functional specific engineering projects and programmes
  • Develop and maintain a portfolio and project management system for the cluster that meets business requirements
  • Develop systems and processes that deliver efficiencies in the engineering team WW and champion lean deployment
  • Develop and manage an effective metrics management process for engineering team
  • Ownership for the virtual team process for technologies and values streams ensuring it is delivering value and integrated in the business plan process
  • Engineering Excellence
  • Ownership for the WW engineering strategic management and development process (Engineering excellence program)
  • Lead the development and execution of the WW engineering strategies to support functional transformation and excellence
  • Ownership of organisational capability to transform talent capabilities to meet future business needs
  • Champion engineering talent diversity programmes and initiatives to support higher business performance
  • Ownership of WW engineering standards development and deployment
  • Capital Management
  • Lead and direct the capital management process for Make
  • Transformation and continually improve the capital management process globally
  • Deliver cost efficient capital spend to meet BP goals
  • Lead the development and approval of the capital BP planning
  • Develop and management of a strategic pipeline of capital investments to meet our transformation goals
  • Manage effective and timely reporting of capital management metrics
  • Instill and maintain a sense of urgency and customer focus within the Innovation & external ops team
  • Develop collaborative networks with J&J Corporate Franchises
  • Work with engineering director & managers WW to ensure consistency within the engineering function at a plant wide level and deployment of standardized manufacturing technologies
  • Lead
  • Build and develop a high performing diverse team through the selection, recruitment and development of exceptional engineering talent, and the development of core technical skills and knowledge to support future growth
  • Responsible for all technical talent development within the team globally (directly or indirectly reporting). Develop compelling career development plans for each team member
  • Demonstrate strong leadership and a clear identifiable work ethos
  • Ensure ER issues are managed in a fair and reasonable manner in line with company policies, Credo values and Standards of leadership
  • Implement business plan objectives & strive to exceed business results
  • Promote a quality-focused culture within the team, ensuring adherence to cGMP’s and Quality Systems as defined in the Quality Manual
  • Champion HSEE within the team and the Implementation of safety/environmental requirements on purchase of all new equipment
  • Identify capital spend and budget requirements for key projects
  • Ensure that team projects are run cost efficiently and deliver manufacturability and reliable products
  • Provide timely and accurate central reporting on team project activities to the sponsors and senior management
  • Problem solving skills – To assist in maintaining project progress and on design issues
  • Previous portfolio & people management expertise developing and implementing processes for new products
  • Track record in technology & business development in a technical environment
  • Significant experience in a Global matrixed management role
  • Speaks English

Operations Leader Resume Examples & Samples

  • Strong Technical design and leadership skills in the areas of municipal distribution, collection, pump stations, reservoirs, tanks and technical aspects related to Civil municipal infrastructure
  • Strong understanding of Stormwater and sanitary design
  • Experienced in writing stormwater management reports, Development Site servicing Plans (DSSP) and building permits
  • Storm water modelling experience in XPSWMM and Infoworks desirable but not absolutely necessary
  • Bachelor’s degree in applicable discipline
  • Minimum of 15-20 years’ experience preferred

Operations Leader, Latin Resume Examples & Samples

  • Creates and propose a strategy for Latin American operations in the region
  • Creates a plan, seeks approval and deploys the strategy in the region
  • Analyses current operational status (maturity) of each country and identify also mayor challenges to reach standardization
  • Establishes a work plan by country to reach standardization of key processes
  • Coordinate with the local Ops teams in each country to assure continuity
  • Analyses global or regional tools/products to create bigger benefits for the local operations and region as a whole
  • Coordinate regional Ops training sessions
  • Strong understanding and application of a client policies and processes, determining the impact to the operation team as changes are implemented and actively communicates the impact and provide potential alternatives to the Account Management team
  • Provides direction and measures the impact to the operation of travel supplier rules and changes, mitigating the impact of changes to the operation
  • Oversees, provides guidance on review of current work processes, procedures and policies, seeking efficiencies and effectiveness improvements making sure company objectives are met
  • Manages all aspects of the operation budget, including forecasting and budget planning and performance against budget
  • Validate and approve staffing needs and requests and presents to leadership for improvement
  • Responsible for all assigned administrative tasks
  • Participate in sales and marketing activities and offer operational assistance to meet company sales and growth objectives
  • Completes administrative tasks as required
  • Conducts meetings and training sessions as appropriate
  • Minimum of seven to nine (7-9) years corporate travel experience
  • Prior managerial experience of six to seven (6-7) years
  • 8-10+ years’ experience in the travel industry
  • Prior budget and cost management experience
  • Thorough knowledge of the travel industry, fares and markets
  • Thorough knowledge of travel agency operations
  • Knowledge of word processing, spreadsheets, presentation, and email software
  • Ability to travel on a regular basis
  • Ability to work nights and weekends when needed
  • Bilingual English/Spanish, Portuguese desired
  • College degree, studies in Business Administration
  • Thorough knowledge of BCD Travel products and services
  • Six Sigma/DMAIC project management certification
  • Proficiency in Microsoft Office applications

Operations Leader Resume Examples & Samples

  • Responsible for overall performance of assigned work group, including safety, quality, cost and output schedule performance
  • Responsible for coaching and improving individual employee performance to acceptable standards, including but not limited to workmanship, attendance, safety, and job performance
  • Administer plant work rules, including discipline for noncompliance
  • Serve as primary communication vehicle between leadership team and production employees
  • Provide leadership to continuously improve safety, quality and efficiency by the application of Six Sigma fundamentals
  • Assures employees are consistently being trained and developed so that talent is retained and succession plans remove gaps in bench strength
  • Participates on teams with other professionals to identify and implement best practices
  • Develop and implement recruiting and hiring strategies utilizing internal talent and external resources to meet current and future business needs
  • Administer talent management programs and processes to ensure that tools are being used to create value across the organization
  • Responsible for training and developing operators and assuring that all employees understand how to perform the job in a safe manner to quality and productivity standards
  • Maintain positive employee relationships within and between departments as well as other plant locations

Operations Leader EH&B Resume Examples & Samples

  • Designing and implementing a service delivery environment that optimizes the cost of delivery that addresses customer needs/expectations
  • Providing thought leadership & execution of best practices (e.g. Workforce management/optimization, Transactional quality, COEs, etc.)
  • Implementing KPI, scorecards & reporting on the performance of the delivery teams
  • Improving effectiveness & efficiency
  • Assist the business in identifying and managing operational risk
  • Partner with and leverage the broader Mercer Services organization where appropriate
  • Sets strategy and direction of the Benefits Administration Team. Proactively manage, lead, and coach team members
  • Manage day-to-day activities and align capacity with incoming operations work
  • Liaison with and point of escalation for broking / front office teams regarding operations processing and service exceptions
  • Relevant college/university degree
  • At least 10 years total work experience, with at least 5 years in insurance or financial services
  • Strong numerical skills
  • Excellent interpersonal skills – able to work within a team
  • Proficient in Microsoft Office tools (or equivalent) – Outlook, Word and Excel
  • Proven experience of effective resource and cost management
  • Strong leadership qualities

Operations Leader Resume Examples & Samples

  • Cultivates strategic direction and vision for the organization
  • Drives continuous improvement, determines best practices and guides implementation for strategic and tactical reviews related improving safety, quality, delivery, inventory and productivity
  • Builds teams and increases organizational capability
  • Manages Leadership teams; responsible for the overall direction, coordination, and evaluation of its progress. Assists Managers in identifying and managing teams responsible for driving initiatives
  • Directs Managers in promoting effective and proficient cross-functionality with the Logistics, Production, Commercial, Customer Service, and Support parts of the organization
  • Ensures standardization in driving process efficiencies and improvements in Key functional areas and maintains full integration of company compliance and operating standards
  • Takes comprehensive ownership of the building of teams, creating the vision, and executing processes to complete P&L responsibility
  • Ensures all initiatives of the business are aligned with the company’s priorities
  • Develops and prepares annual operating budgets. Achieves operating and financial objectives within budgeted guidelines. P&L responsibilities for production, DC operations, and transportation
  • Assesses organizational and operational effectiveness and recommends changes/enhancements that will improve operating processes and performance
  • Oversees short- and long-term planning, deployment of resources, budgeting, and expense control

Laboratory Operations Leader Resume Examples & Samples

  • Manage and document laboratory sample inventory, schedule testing activities, and maintain local training files, in conjunction with the device development laboratory manager
  • Manage and lead a small team of Eurofins Lancaster Laboratory employees in meeting team goals and coordinate with affiliates to accomplish broader goals
  • Ensure medical device development engineering laboratories are organized and operating according to relevant GMP requirements
  • Manage sample transfer in/out of storage, and document per Quality System requirements. Schedule and execute disposal of expired or obsolete or expired samples
  • Create test schedule for stability studies and schedule testing per test requests
  • Communicate with medical device development engineering team leads to forecast storage and testing requirements
  • Strong organizational, communication (verbal and written), and interpersonal skills. Team oriented, dependable, and a self-starter
  • Ability to work independently and as part of a team, self-motivation, adaptability, and having a positive attitude
  • Experience in leading and managing a small team to meet broad and specific team objectives
  • Ability to perform multiple tasks simultaneously, attention to details, maintain accurate and timely records, follow instructions, and comply with company policies
  • Sample management and resource scheduling skills
  • Proficient computer skills as well as knowledge of inventory management systems and database programs
  • Bachelor’s degree in engineering or a related physical or chemical science field
  • Minimum 5-8 years laboratory experience. A working knowledge of GMP and GLP best practices is a plus

Workforce Operations Leader Resume Examples & Samples

  • Provide direct supervision and serve as the team leader for the HR Technicians in the US; provide training, coaching, mentoring, setting priorities, ensures deadlines are met
  • Develops relationship and acts as liaison to third party vendors on behalf of the Manager, HR Operations
  • Maintain, troubleshoot, and suggest system programming changes to HR systems to ensure effective electronic data storage, processing, and reporting
  • Evaluate individual employee issues that require special handling and recommend appropriate resolutions including policy exceptions
  • Demonstrate detailed knowledge of process flow, information flow, the synchronization and data integrity related to all payroll/hr systems
  • Enter and audit transactions and resolve errors in various HR systems (e.g. SAP, EmployeeConnect) to ensure accurate data
  • Coordinate with and obtains approvals from managers and HR partners to ensure timelines are met for time sensitive transactions
  • Respond to basic inquiries from employees and managers regarding HR plans, programs, and policies in accordance with company policy
  • Identify, classify, maintain, and protect files, documentation and sensitive information consistent with record handling and retention requirements
  • Maintain current written and electronic processes and tools to ensure quick access, up to date content, and ease of use
  • Contribute willingly to group efforts. Leads team/project initiatives within a work area. Demonstrate good working relationships within work group. Share perspectives and lessons learned as a way of enhancing the work of others. Serves as a resource for those with less experience
  • Supply timely information to those who need it. Keep others informed so there are no unexpected issues. Share information and viewpoints openly and directly with others, while maintaining respect for others’ viewpoints. Recognize when information is relevant to others' needs and should be communicated
  • Demonstrate good working relationships within work group. Share perspectives and lessons learned as a way of enhancing the work of others. Recognize when information is relevant to others’ needs and should be communicated. Focusing on providing consistent information to customers
  • 1-3 years experience in a lead/supervisory capacity
  • 3 years of related human resources experience

Data Operations Leader Resume Examples & Samples

  • The Data Operations Leader has overall accountability for the execution of the Data Operations strategy and the Data Operations’ Technology set-up for the clinical projects
  • Takes overall accountability on the execution of Data Management on Early Phase and Early Product Development projects
  • The Data Operations Leader is providing overall leadership / management for programming, data integration, data processing and statistical services on a project / program
  • General areas of responsibility include: coordination of the Data Operations team members and their activities across all geographies, liaising with project leadership, other functional leaders and the client as a single point of contact to ensure that the Data Operations deliverables with regard to timelines, quality, and productivity are being met
  • May act as Project Leader for projects involving a small number of services, where no Project Leader is assigned
  • Client facing experience and the ability to build relationship with clients
  • A strong commitment to quality is required
  • Must have good understanding and experience in the clinical trial process
  • Must have strong experience in clinical trial systems (CTMS, EDMS, EDC, IVRS, reporting tools) and practical knowledge of how these applications fit and work together in PAREXEL’s standard environment
  • Must have an understanding of the needs and use of data standards (CDISC, HL7) in the clinical trial environment
  • Experience in bid defenses
  • Strong PM experience
  • Finance, budgetary and change of scope experience required
  • Ability to be self-directed and goal oriented

Workforce Operations Leader Resume Examples & Samples

  • Establish and manage the technology and processes by which we maintain our employee master data within SAP HCM via Manager Self Service, Employee Self Service, and the HRBP team
  • Ensure that the Workforce Administration Team is efficient and accurate in transacting employee data changes
  • Ensure that HRBPs, people managers, and employees have the appropriate training and job aids to support their role in maintaining employee data
  • Ensure high data quality through robust audit processes
  • As the global Employee Master Data Owner
  • Collaborate with and advise HR COEs, HRBPs and other process owners on options and requirements for incorporating employee data into their processes
  • Ensure access to employee data is properly reviewed, approved and audited regularly
  • Partner with Legal, Data Privacy Officer, Chief Information Security Office, IT Security, and third party partners to ensure protection of personally identifiable information and other sensitive data in all systems and processes
  • Develop and ensure effective execution of the workforce analytics and reporting strategy
  • Ensure HRBPs and business leaders have the information necessary to support business decisions
  • Ensure workforce metrics are consistently defined and reported
  • Ensure routine reports, including regulatory reporting requirements, are consistently provided to key stakeholders
  • Ensure that the scope and execution of the HR Service Center team provides internal customers with accurate and timely support, and that the technology and processes enable a positive customer experience
  • Ensure key performance indicators measure results and influence continuous improvement efforts
  • Ensure an effective change management strategy supports the team’s success and enables the Service Center’s role in our HR Delivery Model
  • Establish and manage the SAP Learning Solutions strategy, technology and processes in alignment with the Talent Effectiveness CoE strategy
  • Secure senior leadership support on the Learning Solutions (LSO) standards for use across the organization
  • Influence IT to close technology gaps wherever possible
  • Ensure that the employee document management system and the processes by which records are added, retained and purged, comply with company policies and country regulatory requirements
  • Ensure requirements established by Legal are properly maintained
  • Ensure offer letters and employment contracts and other employee records are properly maintained
  • Establish metrics and external benchmarks to track and monitor the performance of processes and identify the top opportunities for process improvement based on impact and risk. Drive productivity in order to improve and expand services to meet the organization’s needs
  • Lead a team accountable to achieve the defined business goals in support of our Growth & Performance Strategy
  • Create awareness and focus within the team on important initiatives
  • Manage to the assigned fiscal budget for Workforce Operations, and provide input into the global HR budgeting process

Operations Leader Resume Examples & Samples

  • Lead TPM events and autonomous maintenance activities for their lines
  • Drives “Safety Perfect” culture, which includes training, addressing safety concerns, violations, and unsafe conditions
  • Supports action plans to reduce consumer complaints in both shift and product team meetings
  • Ensure consistency in product quality and efficiency
  • Support each production team lead on their lines in their development
  • Coach and monitor shift to ensure Progressive Discipline is utilized to improve behavior and is issued consistently
  • Work with operation manager, peers, and HR to ensure that policies are administered consistently
  • Facilitate positive labor relations, including responding to grievances, working with union stewards, and coaching team leads on issue resolution
  • Spend time on the production floor talking with employees to assess current culture and opportunities and perform coaching on the floor
  • Perform other duties as assigned by operation manager
  • Experience in managing people and projects in a manufacturing environment
  • Coordinate Multifunctional teams
  • Leadership background
  • Effective change management
  • High financial knowledge
  • Strong Interpersonal and Communication Skills
  • Strong knowledge in the manufacturing key Indicator
  • Excellent understanding of end-to-end manufacturing and supply chain processes
  • 4 years in food manufacturing, engineering
  • Strong relevant experience in managing people and projects in a manufacturing environment
  • Bachelor’s Degree (4 YR)
  • Ability to get work done through other people, including direct reports, indirect reports, and peers
  • Ability to work aggressively and effectively with a wide array of plant personnel while implementing influencing/coaching skills
  • Must have demonstrated ability in leading an operation through a transition or transformation, delivering under difficult situations, and adapting to new work environments
  • Understanding of TPM and Autonomous Maintenance is a plus
  • Adaptable - must handle multiple situations at one time and be able to prioritize
  • Communicates effectively with all positions orally and written
  • Exhibits initiative and drive for results

Global Operations Leader Resume Examples & Samples

  • Drive long term global operations strategy and vision needed to ensure stable product supply to support business objectives
  • Partner with Product Specialists and Commercial Leader to ensure customer needs are understood and met in a fast pace business environment. Develop organizational flexibility to meet changing customer needs
  • Participate on the Global Venting Operations Leadership Team. Partner with other Venting Operations leaders to optimize supply chain performance and drive globally standard process where applicable
  • Network with operations leaders in other businesses who are supporting products in the Mobile Electronics Market
  • Partner with technical leadership to drive manufacturing support prioritization and ensure effective new product/process development through commercialization
  • Develop and achieve materials, direct labor, manufacturing overhead, capital & asset forecasts for the Business Unit
  • Develop goals, metrics, and initiatives in support of the manufacturing strategy including ownership for key performance metrics. Accountable for Cost of Goods Sold (COGS$), Lost Value $, Inventory Turns, Customer Complaints, Delivery On time %
  • Knowledge of, and the ability to apply Lean (Operational Excellence) and continuous improvement tools
  • Willingness to travel internationally up to 15% to 20% of the time and support global communication through early morning or evening phone calls
  • Minimum seven years of experience in operations leadership
  • Minimum of three years of experience successfully leading global projects and teams
  • Demonstrated leadership, coaching, mentorship, and communication skills with the ability to give and receive feedback. Demonstrated ability to live, model and teach the Gore culture
  • Ability to work, influence, and build trusting relationships globally across culture and functions
  • Excellent prioritization, planning, and organizational skills with proven track record of consistently finishing projects, producing results and driving sustainment
  • Demonstrated success in establishing new supply chains or optimizing existing supply chains to meet business needs
  • Demonstrated ability to create and execute a strategic plan to meet business needs
  • Ability to successfully manage multiple and often conflicting priorities
  • Strong interpersonal/teaming skills; influencing skills; courage
  • Ability to work in a fast pace environment and meet changing customer needs

Global Operations Leader Resume Examples & Samples

  • Be passionate about regulatory affairs, leadership and process improvement in support of the production of state-of-the art implantable medical devices
  • Be energized by collaborating on cross-functional teams
  • Establishing the strategic direction of the Regulatory Operations and Cross-Functional Teams
  • Developing and sustaining a scalable operational infrastructure to support Gore's global regulatory affairs activity that is in compliance with applicable regulations
  • Support and enhance the current Regulatory operations systems and processes to ensure support of the Regulatory function
  • Coordinating and leading global process improvements for the Regulatory Affairs function
  • Effectively partnering with Regulatory Affairs Associates in defining, developing and implementing standards and best practices for conducting regulatory activities
  • Developing and sustaining a highly functioning results-oriented Regulatory Team
  • Supporting the development and success of regulatory associates
  • Inspiring effective team dynamics that imparts a sense of commitment to business goals as well as to the regulatory function
  • Contributing to developing and implementing the Regulatory Affairs Functional Plan
  • Advocating for the Regulatory Team with internal stakeholders
  • At least 5 years of medical-device and/or pharmaceutical Regulatory Affairs experience, OR equivalent experience in a related technical field
  • At least 3 years of leadership experience
  • Directly applicable regulatory affairs work experience in a pharmaceutical, medical device, life science, or bio-tech company
  • Experience in/with

Operations Leader Resume Examples & Samples

  • Define and implement the long term global operations strategy and vision needed to ensure stable product supply to support business objectives
  • Define strategic plan on the use of internal manufacturing versus contract manufacturers in alignment with business strategy. Establish and maintain relationships with key contract manufacturers
  • Partner with Product Specialists and Sales Associates to ensure customer needs are understood and met in the business environment. Develop organizational flexibility to meet changing market needs
  • Participate on the Global Venting Operations Leadership Team. Partner with other Venting Operations leaders to optimize supply chain performance and drive globally standard processes where applicable
  • Partner with technical leadership to drive manufacturing support prioritization and ensure effective new product commercialization
  • Own headcount justification, targeting and prioritization within the Business Unit
  • Develop goals, metrics, and initiatives in support of the manufacturing strategy including ownership for key performance metrics
  • Knowledge of and the ability to apply Lean (Operational Excellence) and continuous improvement tools
  • Willingness to support global communication through early morning or evening phone calls
  • A Degree in Business, Operations Management, Engineering or related degree
  • Minimum of 7 years experience in the operations function with at least 5 of these years in operations or plant leadership roles
  • Experience successfully leading global projects and teams
  • Demonstrated ability to create and execute a strategic operations plan to meet business needs. Demonstrated success in optimizing supply chains to meet business needs
  • Experience establishing and maintaining relationships with contract manufacturers to meet overall supply chain strategy
  • Fluency in English and Mandarin
  • Demonstrated leadership, coaching, mentorship, and communication skills with the ability to give and receive feedback
  • Ability to work, influence, and build trusting relationships across culture and functions
  • Demonstrated high work ethic. Self-motivated
  • Ability to successfully manage multiple priorities
  • Strong interpersonal/teaming skills; influencing skills, courage
  • Ability to work in a fast pace environment and meet changing market needs

Pharmbio Filtration & Separations Operations Leader Resume Examples & Samples

  • Leading and developing a high performing local operations team
  • Participating with the Filtration and Separations Leadership teams to develop and implement short and long term strategic plans and initiatives. Leading the development of the strategic operations plan for the Filtration and Separations businesses aligned with the PharmBIO operations plan
  • Championing the practice of our culture through both words and actions, embodying our culture and positively influencing others to do the same
  • Participating as a member of PharmBIO global operations team and contribute to PharmBIO-wide continuous improvement activities
  • Accountable for the financial forecasting cycle (COGS and capital), with accountability for manufacturing performance
  • Developing an integrated operations team for Filtration and Separations
  • Developing relationships with your counterparts at various customers
  • Developing relationships with your suppliers to ensure they have the appropriate capability and infrastructure in place to meet business objectives
  • Balancing current performance with building an organizational structure to support the future vision
  • Championing large complex projects within PharmBIO
  • Partnering with Filtration and Separations technical leadership to support and lead process engineering
  • Partnering with Business and Technical teams to ensure various perspectives are considered when developing strategy and priority
  • Ensuring continuous delivery and product quality
  • Actively participating and engaging in the PharmBIO Quality System
  • Effectively developing others through sponsoring, mentoring, and coaching
  • Developing an understanding of business metrics and how to improve them through effective action and influencing of others
  • Actively participating in the use of Gore tools such as product concept reviews, PSM, Real Win Worth, vector plans, etc
  • Actively engaging in the introduction, development and implementation of new products and ensuring effective and appropriate manufacturing waterline expert input for NPD activities
  • Ensuring that appropriate resources are available to support business needs, including exploration, development and commercialization efforts
  • Leading manufacturing improvements through business modeling, organizational design, associate development, value chain analysis, and integrated strategic planning as well as project work
  • Ensuring that appropriate assets, facilities, capabilities and capacity are available in support of our innovation vectors as well as future manufacturing needs
  • Engaging in global projects in support of the global PharmBIO manufacturing team as appropriate
  • Bachelor’s degree with technical, operations or business emphasis with a minimum of 5 years' demonstrated broad leadership experience focused on commercializing new products/processes and/or platforms in a manufacturing environment OR a minimum of 8 years' demonstrated broad leadership experience focused on commercializing new products/processes and/or platforms in a manufacturing environment
  • Open to objective challenge, demonstrated flexibility, and the ability to influence and gain followership through modeling and practicing our cultural principles and core values while maintaining a results driven focus
  • Proven ability to partner cross-functionally to establish priority and resolve greatest uncertainties
  • Ability to deal with significant ambiguity and rapid change; willingness and eagerness to learn
  • Experience with developing new manufacturing platforms and New Product Development in all phases of commercialization
  • Demonstrated success in developing an operations team and organization that meets business needs, enables associate growth and development, and appropriately optimizes manufacturing costs
  • Demonstrated success in partnering with, and influencing across functions with different businesses
  • Ability to contribute to the development of business, operations and supply chain strategies, articulate a manufacturing operations vision and drive development and implementation of supporting tactics and plans
  • Proven record of team building / team development, including demonstrated change management, positive influencing and conflict resolution skills
  • Demonstrated ability to sponsor, mentor, and develop associates in a way that leads to increasing contribution and value to the Enterprise
  • Continuous improvement mindset - willingness to challenge current thinking and organizational models and precepts
  • Ability to understand business models (how the business makes money) and how the manufacturing operations function influences these outcomes (financial acumen)
  • Appreciation of a range of manufacturing equipment and processes; understanding of global supply chains, S&OP processes, working knowledge of ERP systems and planning concepts and tools
  • Experience and ability to understand, communicate and influence decisions of a technical nature, including understanding impact of raw materials and process variability effects
  • Willingness to travel up to 10%
  • Experience with ISO Quality System requirements and documentation
  • Experience operating within a regulated quality system
  • Technical background – having worked in a technical role supporting new product development or process development
  • Experience identifying, establishing, and managing contract manufacturing partnerships

Business Operations Leader Resume Examples & Samples

  • Improve the operational systems, processes and policies of GSOS in support of the sales regions, specifically, support better management reporting, information flow and management, business process in sales admin support
  • Lead management reporting system for GSOS
  • Manage the Global analytics team based in Serbia leading the operational cadence on funnel management to ensure DQC alignment to business metrics through Salesforce.com CRM tool
  • Manage the Channel Reporting team based in Serbia; improve processes and policies around channel reporting; provide feedback on reporting system requirements to allow for expansion in channel sales
  • Lead sales transformation efforts to optimize sales coverage & end to end Sales Process
  • Review sales support delivery model & optimize support & cost model for transactional activity
  • Support and provide the financial analysis and tools to provide business insights and recommendations to achieve business goals that enable cohesive strategic growth oriented decisions
  • Relevant education - minimum degree level Business/Finance/Engineering
  • 10-15 years of experience in business consulting and/or experience in Global multinational in Business Operations role
  • Proven track record in business transformation projects
  • Have led BPR (business process re-engineering) projects and organizational re-design
  • Creative thinker with strong verbal and written communication skills and experience in preparing presentations & presenting to executive management
  • Strong business-to-business, analytical, financial and strategic thinking skills
  • Metrics & results driven with the ability to turn complex data into actionable insights
  • Proven track record in business problem solving skills and delivering results/projects on time
  • Proven ability to leverage relationships to obtain information necessary to provide the team with the most current business information
  • Ability to work independently, handle multiple projects in a fast-paced environment & prioritize effectively
  • Candidate must be self-motivated, directed person, detail oriented with high learning agility
  • Experience in a global matrix environment

Data & Analytics Operations Leader Resume Examples & Samples

  • Minimum of 4 years of experience in an information systems design, implementation or operations
  • Minimum of 3 years’ experience with business intelligence platforms (i.e. OBIEE, Tableau, Spotfire, Qlikview)
  • Minimum of 3 years’ experience with data integration and ingestion tools (i.e. Informatica, Talend, HVR) and other middleware technologies, with strong emphasis on near-real time data exchange
  • Minimum of 2 years in IT operational leadership role
  • Highly self-motivated, with the ability to work independently
  • Strategic and clear thinking to translate discreet and complex ideas to business-driven results
  • Green Belt Certified (Internal Only)

Regional Operations Leader Resume Examples & Samples

  • >5 years experience working with an operations team, ideally in the media / advertising environment
  • Demonstrated leadership experience, including experience building & nurturing a team
  • Excellent verbal and written communications skills, including ability to present in a clear and concise manner
  • Able to think things through & develop processes that contribute to enhanced organizational efficiency
  • Self-starter with an ability to organize, prioritize and clarify deliverables
  • Able to partner successfully with internal and external groups

Operations Leader Resume Examples & Samples

  • Leads the team to deliver $20M save, 2 days PT improvment with strategic projects, negotiating deals, signing contracts
  • Drives the team to source and negotiate agreements with the right suppliers (quality, logistics and price) suppliers in line with the Procurement strategies
  • Identifies and drives cost reduction opportunities, recognized and reported by the CoE (Center of Excellence) and agreed upon by SBG Finance Leaders
  • Collaborates on a daily basis with SBG stakeholders, interacts with VP, GMs at EMEA and global level to ensure the best solution for Honeywell is taken. Runs the team to work with the P2P team on Invoice Resolution team for the reconciliation of issues pertaining to delivery and/or invoicing. Interfaces cross-functionally with Corporate/SBG/Regional/Site organizations to execute commodity strategies and implement agreements
  • In close contact with GMS, VPs and sites leaders to drive productivity and savings, supplier performance and emerging region sourcing, supports Consumption Reduction initiatives
  • Develops a strong Operations Team within the Procurement CoEs (new concept for Indirect procurement)
  • Upgrades the team in all countries of EMEA where it makes sense. Some difficult cases need to be taken care of. Needs to be comfortable leading those in the various countries where it deserves to be done
  • Develops a strong training package and deploys it
  • Manages the 54 people virtual Operation Team (based in UK, Ireland, Germany, France, Norway, Finland, Belgium, Romania, Czech Republic, Middle East, Russia) with HOS (Honeywell Operating System) mindset
  • Improves the delivery customers on time with the right quality and at the right price
  • Automates processes, develops tools to be as efficient as possible
  • Develops metrics to analyze and measure the team performance, the supplier results, the Supplier Quarterly Business reviews in collaboration with commodity leaders, internal customers & key stakeholders
  • Ensures the team maintains knowledge repository on all Preferred supplier relationships and documentation, acts as an expert on this matter
  • Trains the team to gain proficiency in procurement tools and processes necessary to manage assigned commodities

Operations Leader Resume Examples & Samples

  • Provides leadership and guidance to operations employees
  • Develops production plans to meet customers’ requirements and ensure effective achievement of all objectives
  • Participates in Annual Operating Plan (AOP) process; develops operating budget for production
  • Provides input to Capital Expense budget and prioritization process
  • Drives continuous improvement through Six Sigma and Lean Manufacturing Methodologies
  • Ensures that adequate resources are available to meet customer demands
  • Consults with department leaders on issues pertaining to aspects of production
  • Responsible for meeting site goals and objectives
  • Prepares performance evaluations for direct reports; coaches and develops operations employees
  • Participates in the hiring and on-boarding of new operations employees
  • Leads Quality initiatives throughout operations department to show compliance with internal and external requirements
  • Leads HS&E initiatives throughout operations departments to show compliance with internal and external regulatory requirements
  • Actively participates in helping to improve the work environment through cleanliness, good housekeeping and adherence to all environmental, health and safety policies
  • High School or GED
  • Minimum ten years experience in a manufacturing environment or equivalent,
  • Minimum two years of supervisory or Lead experience
  • Thorough understanding of LEAN principles
  • Practical experience facilitating Root Cause Failure Analysis and Failure Mode
  • Ability to set clear expectations and goals, and hold others accountable to them
  • Ability to develop and coach others
  • Computer skills in SAP, Excel, Word, as well as the ability to learn new applicable programs
  • Ability to work with minimal supervision and considerable freedom for independent action

Regional Operations Leader Resume Examples & Samples

  • Oversees the management of branch operations within the Region under the direction of the Market President
  • Develops & manages annual operating budgets within the region and ensures they are in line with the requirements of the business at all times
  • Assists with the development & implementation of organization policies, practices, and procedures, and ensures that they are adhered to
  • Conducts performance evaluations on subordinates and makes appropriate recommendations based on evaluations
  • Prepares quarterly reviews detailing progress toward annual plans and proposes tactical actions to adjust course if needed

Service Operations Leader Resume Examples & Samples

  • P&L (Profit & Loss) shared accountability with the Sales Team in the Area of responsibility (Revenues, Margin, Absorption, SG&A, Operating Income)
  • Forecast preparation for the Area of responsibility, leading and supervising the deployment team, granting the effective and fair allocation of load of work and Service Technicians’ productivity
  • Service backlog management with DFSD and WIP control in the Area of responsibility
  • Provide guidelines for Deployment team to optimize the execution of works, maximizing revenues, margins and absorption
  • Implement Service Operating Mechanisms in the Area of responsibility, including safety OM’s and weekly meetings for Service Technicians, leaded by the Service Technicians Coordinators
  • Supervision of works to be executed, in terms of technical and safety resources and requirements, according to complexity or urgency criteria, to ensure customer satisfaction
  • Define the balanced resources required to achieve the plan, improving year by year the productivity of the Service Technicians to optimize the resources
  • Occasional contact with the factory for troubleshooting, warranties, etc
  • Review Service Technicians’ reports, FSR’s technical reports and safety reports
  • Collaborate in the resolution of safety issues, accidents investigations, etc
  • Support the Sales Team
  • Propose productivity improvements and innovative actions regarding processes, organization, tools, etc
  • Technical validation of subcontracted services and quality supervision
  • Approval of expenses notes from members of the team
  • University degree in Engineering or demonstrated experience in equivalent position
  • HVAC knowledge and experience
  • Strong interpersonal communication skills at all levels
  • Managing conflict situations both internally and with customers
  • Autonomy to solve problems and take decisions, according to DOA and LOA
  • Fluency for presentations
  • English knowledge, spoken and written
  • Planning and time management
  • IT skills: Microsoft Office (Word, Excel, Power Point, Outlook)
  • Rational use of e-mail
  • Availability to travel and visit other offices, installations and customers, by car, plane or other
  • Use of Personal Protective Equipment (PPE’s) during visits at site

Services Operations Leader Resume Examples & Samples

  • Work closely with the APAC region operations teams to identify improvement areas and drive operational excellence
  • Develop program/project strategy, plans, schedules, and manage the deployment/implementation working with the global teams and APAC region teams
  • Create business cases and profitability analysis for key initiatives and projects
  • Leverage global solutions and best practices into the APAC regions, as well as among the APAC regions
  • Leverage digital solutions, systems and data analytics to drive operational excellence
  • Liaison between global teams and APAC region teams on workstreams, initiatives, projects, metrics, etc
  • Fluent in Japanese
  • Conversational and written English skills to communicate with global teams
  • Strong global communication skills
  • Proficient in Microsoft Office Suite, computer skills
  • Aware of and comply with the GEHC Quality Management System and applicable laws and regulations as they apply to this job type/position
  • Identify and report any and all compliance concerns immediately

Business Operations Leader North & East Africa Resume Examples & Samples

  • 1- Report the financial performance of services business P&L, conduct variance analysis, identify risks and opportunities towards our financial targets
  • 2- Review service P&l transactions, highlight unusual booking, capture all operational opportunities and mitigate operational risks
  • 3- Participate in quarterly / yearly accounting closing processes, work closely with finance team to correct/justify unusual base cost booking
  • 4- Follow up closely with service operations team to timely close all the needed actions that has impact on service P&L before each quarter closing
  • 5- Drive and support the Customer Operations manager on productivity opportunities for improvement in variable cost, base cost, and material variance
  • 6- Drive and report on Cost Saving Bullet Train activity, to include metrics on savings position
  • 7- Analyze complex financial information and reports to provide accurate and timely financial recommendations to management for decision making purposes
  • 8- Improve performance by evaluating processes to drive efficiencies and resolve issues through the root cause
  • BS degree or a BA degree in Finance, Accounting or related discipline and 5-7 years total experience
  • Experience working in a global business environment with sound understanding of global process and transactional flows
  • Graduate of GE's Financial Management Program (FMP) or graduate of other financial leadership programs
  • Strong PC skills: experience with financial systems/applications such as Oracle, SAP, COGNOS, Business Objects, etc. Strong Excel skills in data compilation and aggregation (pivot tables, Vlookup, etc)
  • Clear thinking/problem solving: successfully led projects/process improvements within operations/finance function; able to quickly grasp new ideas
  • Adaptable/Flexible: being open to change in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations
  • Confidence/Assertiveness: strong influencing skills

Senior FP&A Operations Leader f/m Resume Examples & Samples

  • The candidate will be responsible for planning, reporting and any other Finance matters that links to GE industrial businesses performance in Europe
  • Serve as a business partner to Regional Executives team and provide financial leadership to support strategic growth initiatives
  • Provide overall visibility to commercial performance for the region
  • Lead projects to drive cost efficiency
  • Prepare and support presentations (BPR, SII, CEC) required to communicate GE Europe financial position to GE Corporate
  • Bachelor's degree in Accounting or Finance, with significant additional finance experience
  • Flexible & has ability to embrace changes, capable of managing multiple priorities
  • Self-motivated, ability to operate independently
  • Strong analytical skills: able to clearly link financial results to operational performance drivers, generate alternatives and drive positive change
  • Execution focused, ability to set and meet aggressive goals and objectives
  • Strong communication skills with the ability to influence cross-functionally
  • FMP / CAS graduate preferred

Assistant VP / Operations Leader Resume Examples & Samples

  • Monitors customer satisfaction, assesses customer needs, implements change required to exceed customer expectations
  • Ensures code requirements consistently implemented
  • Develops systems to continuously monitor quality, safety, and appropriateness of services provided. Participates with direct reports and other FMG/CHS personnel to assess, plan and implement changes required to achieve optimal outcomes
  • Initiates/develops strategic infrastructure plans for each facility; updates plan annually in conjunction with facility's administrator and customers. Plans, implements, and evaluates projects, services, policies, and procedures in order to enhance FMG performance improvement
  • Works cooperatively with other departments and divisions assuring effective communications
  • Facilitates regular and consistent department communication within Leadership Team to exchange information and promote dialogue
  • Promotes staff development through performance evaluation, coaching, identifying development goals, arranging educational opportunities that enhance and encourage continued professional growth among staff
  • 8 years management experience leading people/teams; minimum 10 years healthcare project management experience

Operations Leader Resume Examples & Samples

  • Bachelor’s Degree from an accredited college or university (OR Associate's Degree from an accredited college or university with a minimum of 2 years of experience in a Production Supervisor position)
  • Supervisory / leadership experience in a manufacturing environment
  • Ability to identify and implement cost reduction strategies based upon measurement data and technical expertise
  • Ability to deal effectively with complex, ambiguous and contradictory alternatives
  • Ability to develop credibility with employees, manager and peers
  • Strong technical, analytical, and diagnostic skills

Business Operations Leader Resume Examples & Samples

  • Proven experience driving strategic alliances and partnerships for business
  • Excellent written and oral communication skills required
  • Ability to establish credibility and work with business and technical owners
  • Strong Excel is essential and SQL knowledge preferred
  • Marketing and Advertising experience
  • MBA Preferred

Shift Operations Leader Maintenance Resume Examples & Samples

  • Bachelor’s Degree from an accredited university or college (OR High School Diploma / GED with a minimum of 4 years of experience in manufacturing, industrial maintenance or related experience)
  • Minimum of 4 years of manufacturing or industrial maintenance experience
  • Leadership experience in production or operations supervision
  • Additional industrial maintenance experience
  • Bachelor’s Degree in Engineering, Technical, Business, Supply Chain or related discipline
  • Six Sigma training or equivalent quality training
  • Ability to plan, communicate and execute
  • Ability to deal fairly and equitably with all employees
  • Strong organizational skills
  • Ability to work with all levels of the organization
  • Ability to lead projects utilizing project management skills
  • Strong oral and written communication skills
  • Strong interpersonal skills

Site Operations Leader Resume Examples & Samples

  • 5+ years of professional experience in a high-volume and extremely fast-paced service-industry or customer support environment
  • Proven ability to manage effectively, set team goals, develop people to their highest levels of performance, and guide through challenging situations
  • Prior professional experience with optimization, processes, systematic organization, program/project management
  • Demonstrated Data/Analytics experience; Excel proficiency is preferred
  • Strong attention to detail & project management skills
  • Outstanding communication skills. Including public speaking and ability to present effectively in front of peers and senior leadership
  • Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well. Juggling those can be challenging, and this should be a strength
  • Thrive on change and operate flexibly. Willingness to work some weekends and occasional holidays to support a 24/7 operations environment
  • A high bar across the board - from your own contributions to the people you work with to the products you work on

Medicaid Operations Leader Resume Examples & Samples

  • 2-3 years of experience in Medicaid managed care
  • 3 -5 years of experience in operations
  • Strong understanding of strategic planning, stakeholder engagement, research processes
  • Strategic thinking and planning capabilities
  • MS Word, Excel, and PowerPoint software programs
  • Enthusiasm and motivation essential; a confident change-agent; strong presentation skills (oral and written)
  • Ability to mentor and manage associates
  • Demonstrated ability to handle multiple projects with effective prioritization to meet deadlines
  • Demonstrated ability to work independently and with others
  • 5+ years in operations and health plan management
  • Knowledge of SQL preferred

Operations Leader Resume Examples & Samples

  • Manage auction sales and performance standards to ensure they are meeting/exceeding operational SLA’s
  • Manage internet based auction pricing and sales rates
  • Manage auction arbitration process, make concession and buy back decisions on dealer disputes related to vehicle condition
  • Partner with Remarketing Analyst and Auction Sales Manager to define auction strategy including; auction site locations, vehicle relocation strategy, and what new auction products to pilot/test
  • Manage the auction audit process
  • Collaborate with internal and auction marketing divisions to increase dealer attendance and participation at auctions
  • Identify and implement industry best practices
  • Manage at risk inventory to ensure compliance with accounting and regulatory requirements
  • Partner with third party oversight group to manage auction contracts and IT risk reviews
  • Minimum 5+ years Remarketing experience, preferably with a focus in auction operations
  • Thorough knowledge of the vehicle sales and arbitration process at auction
  • Strong industry knowledge of auction products and strategies, such as certifications, reconditioning, relocation of collateral, auction marketing
  • Excellent communication skills, relationship management/sales experience a plus
  • Proficiency with Microsoft Word/Excel/Powerpoint
  • Solid organizational skills with attention to detail and accuracy
  • Ability to prioritize tasks to meet deadlines and service levels
  • Self motivated, independent thinker with ability to work with minimal supervision

MFG Cell Culture Operations Leader ABP Resume Examples & Samples

  • 40%: Processing
  • Oversee the manufacturing area schedule to ensure market and inventory demands are met
  • Monitor expenses and maintain departmental budget
  • Provide technical expertise to drive resolution of manufacturing exceptions
  • Identify and lead continuous improvement efforts
  • Provide support for project portfolio management (capital projects and technology transfers)
  • Support interdepartmental collaboration to provide continuity between manufacturing sites
  • 25%: People
  • Conduct routine staff meetings to ensure communication and engagement
  • Ensure staff development plans are in place and routine development discussions are held
  • Establish department goals in accordance with site objectives
  • Ensure Departmental Safety Training is performed and personnel attend Site Safety Meetings
  • Maintain and promote a safe working environment
  • Maintain audit readiness
  • Staff positions
  • Ensure adequate training of departmental personnel in cGMPs and SOPs
  • 35%: Quality
  • Participate in facility and process inspections by domestic and international regulatory agencies
  • Ensure that all SOPs and batch records are maintained to reflect current manufacturing methods and are in conformance with product licenses
  • Assure that production equipment and facilities are maintained in proper working condition and in a validated state by assuring use of Change Control procedures
  • Ensure timely submission and completion of all area quality documentation to meet established timelines
  • Ensure that all compliance commitments are completed on time and provide documented evidence to support closure of each item according to the established timeline
  • Bachelor's degree in Biology, Chemistry or related field with a minimum of 6 years relevant experience or Master's degree in Biology, Chemistry or related field with a minimum of 4 years relevant experience or 10 – 12 years of industry experience with 3 – 5 years of biologics manufacturing management experience
  • 3 - 5 years of experience as an area supervisor in a bioprocessing manufacturing environment
  • Knowledge of cGMPs, other regulatory requirements and aseptic processing is required

BP Operations Leader Egypt & Levant Resume Examples & Samples

  • Degree in Finance or Business management
  • 5+ years Operations or Finance experience
  • Clear track record in managing KPIs & delivering operational improvements
  • Prior team management experience; preferably 5+ years & exposure to virtual/remote team
  • Available & willing to travel to any country in the region
  • Ability to influence & work collaboratively with matrixed teams
  • Strong communicator, building relationships with internal customers & external suppliers
  • FMP/EFLP/CAS graduate
  • Willingness to drive issue resolution & manage escalations
  • Excellent communicator with experience in establishing strong relationships at all levels
  • Finance experience not essential. Operational or manufacturing background considered
  • Ability to speak fluently in English
  • Ability to deal effectively with changing priorities in a diverse organization
  • Demonstrated strong communications skills at all levels of the organization
  • Ability to adapt quickly to changes

Operations Leader Resume Examples & Samples

  • Drive a high performance culture through proactive performance management
  • Champion for inclusion and diversity initiatives
  • Conflict resolution skills
  • Leads execution of key projects
  • Expert experience using metric analysis to create business review presentations
  • Minimum of seven years management experience strongly preferred

Accounts Payable Operations Leader Resume Examples & Samples

  • Timely and accurate processing of AP invoices/disbursement requests
  • Reviewing, coding and processing invoices daily
  • Responsible for ensuring the Accounts Payable close is completed and accurate monthly
  • Implementing standard procedures across NRT to increase efficiency
  • Implement a P-Card Policies and platform and oversee the ongoing P-Card Approvals and responsibilities
  • Responding to inquiries from personnel or vendors regarding incomplete or outstanding invoices and ensuring appropriate follow-up and deadlines are met
  • Liaison between the Accounts Payable department and all level of managers
  • Mentoring, managing and coaching staff in the completion of daily assignments and their professional development
  • Drive process improvements by setting targets for key metrics and implementing more efficient tools
  • Recruiting and hiring Accounts Payable staff
  • 10+ years of Accounts Payable and/or Accounting experience
  • Minimum of 7+ years of Accounts Payable and/or Accounting management experience
  • Ability to delegate assignments effectively to staff members
  • Advanced proficiency with Excel
  • Ability to communicate professionally with staff, leadership
  • Ability to provide outstanding customer service while maintaining financial systems of high integrity, ethical standards and compliance with policies, procedures and internal controls
  • Proven track record for driving process efficiencies and solving problems
  • Strong leadership skills with an ability to motivate direct reports
  • Excellent communication skills both written and verbal, and internal personal skills
  • Excellent analytical, negotiating and problem solving skills
  • Ability to manage multiple projects concurrently

Operations Leader Resume Examples & Samples

  • Must have experience in managing large contact centers in IT service environment
  • Must have sound knowledge of IT helpdesk environment, metrics and processes
  • Must be a good people manager with ability to motivate people to deliver high performance
  • Must understand cost center management, financial, operational and customer/contractual management in IT helpdesk operations
  • Must lead from the front, resolving issues achieve high performance on quality and qualitative metrics for IT service operations
  • Must have understanding of project management, transitions, new business engagements
  • Must have understanding of SO, EUS and SDD practices, GDF, ITIL and other policies and procedures
  • Must understand best practices, tools and initiatives/innovations in the IT service desk space
  • Must understand quality, workforce, training, recruitment systems and processes and drive cross functional team to provide high quality service to business
  • Must be able to perform root cause analysis, draw action plans and prevent defects and escalations
  • Must have sound presentation and analytical skills
  • Must be flexible to travel, work from different locations and in shifts

Operations Leader Unit to Base Resume Examples & Samples

  • Provide direction to support needs of each production area, including manpower, work assignments, scheduling of overtime, and training
  • Drive daily schedule attainment to meet all internal and external customer commitments with top quality at the lowest cost, implement a strategy to reduce cycle times, drive VCP (Variable Cost Productivity), reduce in-process inventory levels, and improve quality, service and safety
  • Develop, coordinate, lead and execute daily production plans
  • Provide direction and leadership to production employees, including work assignments, scheduling of overtime, and training
  • Drive business critical metrics including safety, quality and productivity
  • Work with cross-functional peers in manufacturing engineering, planning, quality, etc. to resolve issues
  • Manage fulfillment / output consistent with the goals and objectives of the department
  • Arrange for adequate staffing to meet the production schedules set by production planning and consistent with the operating plan
  • Support, encourage and facilitate core manufacturing principles by providing adequate time for training and for teams to accomplish continuous improvement projects
  • Work to maintain and further develop a Visual Workplace including support for a 5-S program, active project boards, performance measure charts, and training program status boards
  • Develop and support the growth of all employees
  • Support all company workplace policies including attendance and safety objectives
  • Work with HR to develop a performance oriented work environment encompassing timely performance appraisals, reviews for new employees, and timely disciplinary action when warranted
  • Bachelor’s Degree from an accredited university or college (OR a High School Diploma / GED with a minimum of 4 years of experience in manufacturing or industrial)
  • Ability and willingness to work 2nd Shift hours
  • Leadership Experience in production or operations supervision
  • Desire to work in a challenging and dynamic manufacturing environment
  • Bachelor's Degree in Engineering, Technical, Business, Supply Chain or related fields
  • Prior manufacturing / leadership experience
  • Ability to plan, communicate and execute
  • Ability to deal fairly and equitably with all employees
  • Strong organizational skills
  • Strong oral and written communication skills
  • Strong interpersonal and leadership skills
  • High attention to detail and accuracy
  • Demonstrated integrity - accept and adhere to high ethical, moral and personal values in decisions, communications, actions and when dealing with others

Business Operations Leader Resume Examples & Samples

  • Partner with senior leadership to develop operational strategies, define goals with direct responsibility for coordinating the execution of initiatives, processes and training
  • Make/present recommendations to leadership on solutions and influence final decisions
  • Provide operational support to meet leadership’s strategic financial, people and growth goals
  • Develop short and long range plans to align operational goals to the knowledge strategy and implement plans to meet these goals within established budgets and timelines
  • Integrate planning efforts across work groups to gain appropriate sponsorship and establish responsibilities and resources to support successful completion of initiatives
  • Oversee the function budget including management reporting and responsibility for running within budget
  • Lead a high performing Business Operations team including recruitment, performance management, counseling and coaching
  • Oversee communications, financial reporting, and strategic initiatives
  • Lead project/program measurements, including process analysis, reporting of results (including development of management reporting requirements) and making recommendations to drive operational improvements and lower costs
  • Partner with relevant leadership and leverage those relationships to achieve business goals
  • Identify opportunities to team with relevant Research & Insights, Knowledge Services and Knowledge Talent & Operations colleagues on activities and programs
  • Communicate issues and status reports to leadership and/or stakeholders; works to establish consensus and resolve issues
  • Understands the firm’s go-to-market strategy and service delivery models, how core business services support business lines, and how knowledge business operations enables exceptional client service and high performing teams
  • Understands EY Vision 2020 and Knowledge Transformation, and ensures key knowledge business operations strategies are aligned to them
  • Manages complex to highly complex projects that require the ability to create and implement timelines related to project deliverables, assign tasks and follow up on their completion and manage sponsor/stakeholder expectations of the outcome of the deliverables
  • Manages own portfolio of work and will escalate to senior leadership as appropriate
  • Possesses strong understanding of the firm’s business, organizational structure and operations and leverages it in order to effectively identify opportunities to support the firm’s strategy and key initiatives
  • Demonstrated strategic leadership capabilities, managing regionally dispersed, virtual teams and global programs
  • Ability to direct a team and create an environment which supports generating and sharing creative ideas and solutions
  • Understanding of and desire to strive for technical excellence in knowledge management
  • Ability to demonstrate strong written and oral communication skills to talk about knowledge programs in a clear, compelling manner with a professional/executive presence
  • Ability to assert ideas and influence others to gain support and commitment
  • Understands the role and operations of other major business areas that intersect and integrate with the Business Operations
  • Self- starter, who has the ability to think strategically and consider a broad range of factors when solving/prioritizing issues and making decisions
  • Strong project management, time management and organizational skills. Ability to coordinate multiple projects and initiatives at one time
  • Ability to utilize and leverage internal subject matter resources
  • Overtime will be required throughout the year and will vary based on volume of work
  • Travel may be required from time to time to complete assignments and meet with organizational leaders and stakeholders
  • Flexibility in working hours to accommodate multiple time zones as needed
  • Bachelor’s degree required or equivalent experience
  • An MBA or other advanced degree is preferred
  • Approximately 10-12 years of operations experience in a corporate environment

Bucharest Site Operations Leader Resume Examples & Samples

  • Prepare the site for sustainable long-term growth and performance
  • Develop a “1-HSF” cohesive team on site being the liaison that connects the functional teams
  • Drive site HSF communications and ensure cross SBU communication and facilitation for the site
  • Ensure the appropriate establishment and organization of new functions and HSF business lines, including facility development and expansion - POC for facilities, real estate, IT, finance
  • Drive Positive Employee Relations on site
  • HSF chairperson of site committee to address site specific needs
  • HSF representative attending site meetings with MD of HON Romania
  • Representative for quality audits
  • Minimum 8 years of leadership experience
  • Minimum 5 years experience in Program Management, Operations and/or Customer Service
  • Comprehensive knowledge of SAP, SFDC
  • Ability to quickly adapt to differing leadership styles across multiple customer business teams and suppliers
  • Ability to drive change within peer group and with customer business teams resulting in a higher level of consistency across teams and an elimination of non-value added activities
  • Understanding of key C&PS Processes. Excellent process knowledge and demonstrated ability to implement process rigor through organizations
  • Track record of deploying successful management operating systems
  • Ability to coach and develop people
  • Empower employees to work collaboratively internally and externally but also independently with the ability to make decisions
  • Successful customer relationship management
  • Ability to develop and implement strategies
  • Ability to work across multiple businesses and functions to create standardized service solutions
  • Experience in leading and supporting global teams/ organizations
  • Lean expertise and HOS fundamentals

Cmpd Operations Leader Resume Examples & Samples

  • Bachelor's Degree in Engineering from an accredited college or university
  • Minimum 5 years of experience in Operations and / or Program Management position
  • Knowledge of Power Generation products, services, processes, and organizational structure
  • Solid understanding and effective ability to work in a matrix environment
  • Experience in driving large initiatives in a multi functional environment
  • Strong analytical skills and experience with MS Excel
  • Anticipates internal & external customer needs and ensures that they are met
  • Ability to energize, develop and build rapport at all levels within an organization
  • Displays strong interpersonal, influencing and leadership skills and is accessible and approachable
  • Communicates messages clearly and concisely; displays strong oral and written communication skills
  • Lead initiatives with ability to coordinate several projects simultaneously
  • Proven analytical and organizational ability
  • Proactive, self-starting individual

Operations Leader Resume Examples & Samples

  • Conducts risk management
  • Develops and presents accurate and timely reports, plans drafting and technical writing
  • May participate in the planning, selection, retention, and development of staff
  • Typically requires a Bachelors degree in a technical field as well as six or more years progressively complex technical experience and previous supervisor experience. May substitute equivalent experience in lieu of education. Must demonstrate an understanding of mission deployment including flight mission planning, briefs and debriefs, risk management and U.S. deployment briefs training; leadership skills including organizing, scheduling and coordinating workloads to meet established deadline or milestones; and the ability to understand new concepts quickly and apply them accurately throughout an evolving environment
  • Good interpersonal skills to effectively interface with all levels of employees and management
  • Previous deployment experience is highly desirable

IT Business Operations Leader Resume Examples & Samples

  • Have a strong IT Operations and Finance experience at a senior level in a large, global organization
  • Have the ability to interpret and analyze a wide range of data, leading to informed decision making and problem solving
  • Be able to communicate complex financial issues to non finance audiences
  • Possess strong interpersonal skills, influencing and negotiation skills
  • Have excellent planning and organizing skills
  • Possess excellent numerical skills along with strong financial acumen and negotiation skills
  • Display a good understanding of IT, Finance, Procurement and other functional processes
  • Display a strong customer focus background with commercial awareness and strategic thinking capability
  • Possess strong verbal and written communication skills
  • Display professionalism, customer service attitude, attention to detail and quality
  • Demonstrate leadership and role model skills for the people of the GDIT IT organization, with peers and business partners

Senior Operations Leader Resume Examples & Samples

  • Bachelor's Degree in Computer Science, Information Technology or equivalent (STEM)
  • A minimum of 10 years of technical experience along with established leadership credentials in IT program and team management or Master’s degree with 8 years of experience
  • Excellent understanding of Supply Chain or Financial processes
  • Experience in delivering internal or external project in the areas of ERP, MES, or PLM
  • Excellent command of agile and waterfall SDLC methodologies and deep understanding of best practices
  • Demonstrated program management skills including resourcing, budgeting and risk management
  • Excellent interpersonal, presentation, written and verbal communication skills and ability to influence at all levels in the organization
  • Demonstrated ability to lead in highly matrixed environment
  • Passion about driving change
  • GB certification
  • ITLP Graduate (GE employees only)

Deployment Operations Leader Resume Examples & Samples

  • Leads and directs a team through all phases from pre-deployment through deployment, ensuring all required training and administrative tasks are complete
  • Administers and executes briefings
  • Expected to work in a safe manner in accordance with established operating procedures and practices. Additional Functions
  • Typically requires a Bachelors degree in a technical field as well as six or more years progressively complex technical experience and previous supervisor experience. May substitute equivalent experience in lieu of education
  • Must demonstrate an understanding of mission deployment including flight mission planning, briefs and debriefs, risk management and U.S. deployment briefs training; leadership skills including organizing, scheduling and coordinating workloads to meet established deadline or milestones; and the ability to understand new concepts quickly and apply them accurately throughout an evolving environment
  • Must possess the ability to resolve non-routine management and technical problems
  • Good verbal and written communication skills to accurately document, report and present findings
  • The ability to maintain the confidentiality of sensitive information
  • Ability to obtain and maintain a DoD Security Clearance is required

Operations Leader Resume Examples & Samples

  • Minimum of 3 years branch operations experience
  • Working knowledge of Teller related software, PC (MS Windows and Office Products including Word, Excel, etc)
  • Physical Requirements: Prolonged standing (5- 8 hours per day) may be required. Requires frequent travel within assigned area; must have own transportation

Operations Leader Resume Examples & Samples

  • Focus is on: shipping the right product at the right time in the best quality at the best product price and fully compliant with internal and external legislation
  • Defines opportunities for improvement driven by operational excellence, customer satisfaction and cost reduction
  • Drives implementation efficiently utilizing team resources and in close collaboration with other functions and departments
  • Drive overall Inventory management of BU CT/AMI projections
  • Build, develop and motivate a team with the capabilities to deliver best in class performance. Accountable for the development of a motivating and challenging climate for employees, building employee capability to enable increased performance
  • Function as a core member of the CT/AMI management team
  • Develop, implement and continually seek process improvements that will enable costs, quality, innovation and service to be “best in class”
  • Prepare and gain approval for financial plans and budgets that will enable CT/AMI Operations to achieve business objectives
  • Bachelor’s Degree required, with equivalent related business experience in lieu of advanced degree(s)
  • Minimum 10 years + cross functional experience, including management of supply chain, materials, manufacturing, design, large scale project management, etc
  • Strong overall business and people skills, including strategic planning, executive presentation skills, and business financial acumen
  • Demonstrated leadership skills in achieving objectives in accordance with established quality and time-to-market expectations and to motivate and engage employees, drive change and promote a sense of urgency
  • A passion for out-of-the box thinking and the creation of new business models
  • Negotiation skills to work with partners and structure contractual relationships that are a win/win for both parties
  • Ability to work cross-organizationally with senior Philips executives and managers to gain consensus on key strategic plans
  • Ability to leverage shared services
  • Strong customer focus, with demonstrated strength in understanding customer requirements and developing and delivering products/solutions to fill these
  • Must be team oriented and committed to contributing to the development of the wider CT/AMI business
  • Lean or Six Sigma experience certification preferred
  • Experience in the medical device or related industry preferable

Portfolio Operations Leader Resume Examples & Samples

  • Significant and wide ranging pharmaceutical research industry experience with extensive direct experience in Clinical Trial Supplies/Central Lab Services and/or IRT/RTSM products, processes, and practices
  • Solid awareness of GMP, GDP, and GCP principles
  • Experience implementing process and operational improvements
  • Previous direct experience in managing or leading clinical trial service programs or studies
  • Previous direct account management experience

Business Operations Leader Resume Examples & Samples

  • Business Manager to the Leadership Network, Scientific Evidence Review Forum and other collaboration forums/initiatives
  • Enable smart goal setting, and operational approach to achieve near-term and long term objectives
  • Design, prepare for and effectively facilitate the meetings and forum/committee interactions (agenda setting, and outcomes and action item management)
  • Build and maintain positive working relationships with customers and key stakeholders, leveraging interpersonal and influence skills
  • Effectively communicate to all levels in the organization – individual contributors, management/sponsors and external stakeholders
  • Partner with BMO colleagues to generate content for key communication channels and deliverables
  • Build in a feedback loop or way to monitor group/forum “health” and take steps to improve interaction/dynamics
  • Scope and manage oversight of functional/non-molecule initiatives
  • Solicit cross-functional and senior management input and buy-in support for non-molecule project scope and desired outcomes
  • Use facilitation, influence and strategic perspective to keep business advancing toward set objectives
  • Provide insight and advice to shaping people, business process or technology solutions & strategies
  • Contribute to thoughtful planning, tracking and communication of functional/non-molecule specific goals to ensure transparency and business impact
  • Continuously integrate Biometrics, Pharma and Roche group priorities and challenges into planning and execution of functional solutions/service delivery
  • Act as project manager on functional excellence or short-term projects
  • Partner with the RWD-S Leadership Team to ensure coordinated, thoughtful, fit-for-purpose solution design, implementation, communication/training and reinforcement
  • Incite and inspire others to seek sustainable and innovative solutions and alternatives
  • Flexibly adapt business solutions and services with the needs of the business

Dayton Mixing Center Customization Operations Leader Resume Examples & Samples

  • Coaching and developing technician leadership and multiple management direct reports
  • Drive innovation in the operation to deliver savings and service goals for the site
  • Build site level capability in standardization, quality, and safety culture
  • Leadership: Demonstrated ability to lead a complex and diverse organization to deliver breakthrough results in a dynamic and fast paced business environment. Critically important to be able to lead a cultural change, moving the organization to a progressive High Performing Organizations
  • Results Delivery: Strong history of successful results delivery in PQCDSM measures and coaching others to deliver these results. Service and productivity are the key business objectives and have the greatest area of improvement

Business Operations Leader Resume Examples & Samples

  • Collaborate in the definition and execution of business operative plan. Monitor/report team progress implementation
  • Collaborate in definition and execution of financial planning (SII, OP). Monitor/report progress
  • Collaborate regarding growth and definition of hiring plan
  • Review and monitor tasks progress together with operative areas to achieve product OTD, FTY
  • Co-lead with operative areas efficiency effort to meet target defined
  • Establish communication and operational review rhythm
  • Provide leadership in furthering simplification, fastworks, etc, programs
  • Provide an effective and efficient service for all assigned organizations such as workouts, Lean and Simplification events
  • Act accordingly to make sure that actions are taken in case of deviation regarding to plan to meet aforementioned points
  • Bachelor’s Degree plus 7 years of experience
  • Excellent written, oral and comprehension abilities in English and Spanish
  • Communication skills in English. Must be able to maintain a normal day-to-day fluid conversation on any topic. For more information consult HR English Evaluations document
  • Demonstrated solid operational skills and experience in accordance with business needs
  • Experience managing cross-business projects
  • Experience being a liaison between operative and support areas
  • Certified Green Belt (desired for external candidates)
  • 5 years minimum of proven experience successfully managing LPB employees
  • Demonstrated Project Management Skills and the ability to manage programs, projects, orders, activities or systems
  • Demonstrated process improvement roles / experience
  • Experience in management of business resources such as HC, budget and infrastructure

SP Process Operations Leader Resume Examples & Samples

  • Experience managing
  • Strong ownership &
  • Anticipates obstacles and
  • Cultural awareness &
  • Good understanding of core
  • Strong finance background is required

Operations Leader Resume Examples & Samples

  • Assist in the management of the flow of information to and from the Company to ensure compliance with the contract program and contractual commitments
  • Assist the Project Manager to prepare Contractual correspondence with reference to specific entitlements and time bars as set out in the Contract (e.g. EOT, delay notices, variations)
  • Manage the variation process and ensure the Company position is secured financially and contractually
  • Assist & advice District Project Managers on the management of their activities to ensure their they are meeting contractual performance on projects
  • Ensure sufficient records are kept and all relevant contractual notices are issued throughout the project to secure the Company position and that of any subcontractors including facilitating and/or negotiation of claims while work is in progress
  • Assist with mediation, adjudication, arbitration or litigation in the event a dispute cannot be resolved by negotiation
  • Effectively leads the implementation of productivity enhancing process changes
  • Controls cost and maximize productivity through the utilization of effective tools, processes and products
  • Participate in estimate review process prior to jobs or contracts being quoted to ensure labor estimates are correct and that the work is achievable. Ensure that subcontracts quotations, where applicable, are complete and documented
  • Participates in risk review and sales to operations handover meetings for assigned projects
  • Assist with sub-contractor qualification and quotation reviews
  • Assess project issues and develops resolutions to meet productivity, quality, and customer needs
  • Ensures project document controls are in compliance with contract requirements and Honeywell standards
  • Assist the Project Manager to maintain an up-to-date risk and opportunity register to demonstrate the full range of possible financial outcomes for the project
  • Assists the Project team with resource planning
  • Provide best practice sharing within the District
  • Assist in the ongoing development of processes and systems to maximize efficiency and effectiveness of commercial support
  • Demonstrate the 12 Honeywell behaviors; especially Growth & Customer Focus, Getting Results, Effective Communication, and Technical or Functional Excellence
  • Executive Level management of large projects
  • Interface directly with Clients for cadence meetings: process improvements, feedback on our performance and issue resolution
  • Performs all human resource management functions for assigned PMs. Ensures PMs are trained, goaled, evaluated, compensated, and managed per HBS policies and practices
  • Inspect compliance with standard operating procedures
  • Minimizing deviation through rigorous cost control and forecasting
  • Coach Project Managers on best practices
  • Successful claim strategies deployed resulting in Customer agreement of variations, progress claims and delay claims
  • Early reporting of risks / opportunities and potential deviation
  • Project Reviews providing early reporting and clear/concise information about the project financial status
  • Bachelor's Degree in Mechanical or Electrical Engineering or Construction Management
  • 5 years of supervisory and/or Project Management experience in construction or mechanical/electrical or controls industry
  • 5 years of experience with project financial controls (P&L), contracting and project scheduling
  • 5 years of experience with technical knowledge working with HVAC/DDC/Automation systems
  • 2 years experience with managing direct reports and performance management
  • Thorough understanding of Project operations in a construction environment is essential
  • Experience in quantity surveying/cost management/contract administration on construction projects is essential
  • Ability to read and interpret architectural, electrical and mechanical drawings
  • Have an understanding of low voltage electrical circuitry, trouble-shooting, construction environments and safe work practices
  • Ability and willingness to travel both locally to project sites with overnight up to 50% as work load demands
  • 5 years experience with Project Planning tools such as MS Project or Primavera
  • Able to manage multiple priorities and deadlines
  • Able to execute projects related to HVAC controls, BAS management, Fire management, and Security management systems of higher project and contract complexity
  • Demonstrated ability to lead a team

Global Operations Leader Belfort Center H/f Resume Examples & Samples

  • Bachelor’s degree from an accredited university or college in Business or Finance
  • Significant progressive experience in
  • Significant people management experience (success in leading large organisations)
  • Master’s degree in Business, Finance, or related discipline
  • Experience in shared service creation and operations
  • Global management experience
  • Demonstrated ability to lead and influence in a heavily matrixed organizational structure
  • Demonstrated ability to navigate in a rapidly changing and evolving environment
  • Demonstrated customer focus
  • Proven simplification and process improvement skills
  • Readiness and ability to travel up to 30% of the time
  • Good knowledge of standard Financial/ERP systems architecture (Oracle, SAP) Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)

Business Operations Leader, Onstar Europe Resume Examples & Samples

  • Partner with a variety of business stake holders throughout GM Europe including those responsible for Dealer, Fleet and National Sales Company (NSC) points of contact
  • Become Subject Matter Expert and Single Point of Contact for the OnStar processes for Fleet and Dealers including; Onboarding/Offboarding, data privacy, purchasing post trial (core OnStar and Wi-Fi) activation and training & development for dealers and fleet
  • Monitor activation improvements per market and channel
  • Work closely with Markets to ensure we share best practices and create effective training material for Fleet and Dealer teams to achieve consistent results
  • Interface with IT, Business partners and Development Team members to drive requirements to create solutions and enhance tools and applications for change that will improve the overall process and customer satisfaction
  • Ability to succeed in a variety of recurring and non-recurring special assignments
  • Make presentations to all levels of management
  • Support Market Introduction of new services and handle Dealer escalations
  • Experience and achievements commensurate with this role
  • Previous emergency services industry experience, ideally coupled with OnStar or telematics products
  • Degree qualified or the equivalent/professional business qualifications and/or experience
  • Willingness to travel around Europe

Operations Leader Fabrication rd Shift Resume Examples & Samples

  • Drives root cause corrective action problem solving initiatives
  • Strong organizational, human relations and problems solving skills
  • Demonstrated ability to understand and improve manufacturing operations, business processes or systems

Operations Leader nd Shift Resume Examples & Samples

  • Tours operations daily, checking on workmanship, efficiencies, safe working conditions and methods and compliance with specifications. Reports daily, weekly and monthly performance against established goals and metrics
  • Identifies training gaps and provides recommendations on developing skills/training needs
  • Motivates employees to improve their knowledge and performance through study and educational participation
  • Assists with recommendations regarding workplace layouts, production methods, and production efficiencies by auditing operations to improve production flow and reduce costs
  • Participates and assists in the establishment and revision of production standards. Recommends changes in specification and processing methods to improve upon production efficiency
  • Ability to plan and execute multiple projects/activities

Operations Leader Bay Build Resume Examples & Samples

  • Determines the need for and clears overtime schedules, manpower changes and other operational changes with supervisor
  • Checks and reports on status of production and takes action to eliminate delays and parts shortages
  • Ability to work across organizational boundaries to deliver results

Operations Leader Resume Examples & Samples

  • Organizes the day-to-day operations and prioritization within assigned work area. Coordinates production activities in the major areas of responsibility to meet production schedules in the most efficient and effective manner
  • Develops and mentors departmental Team Leaders through delegation of duties, coaching, and mentorship. Counsels personnel on work related questions and problems. Conducts annual employee evaluations
  • Recommends and expedites the servicing and repair of equipment and facilities and approves the realigning of production sequences to accommodate emergency maintenance schedules

Global Messaging Operations Leader Resume Examples & Samples

  • Hire, manage and develop staff to deliver high quality Messaging and Collaboration services. Technologies in scope include email, fax, email archiving, instant messaging, mobility services, and email regulatory compliance systems
  • Manage the day-to-day operations team and related efforts which includes project delivery, level 2/3 support issues resolution, including management of Major Incidents and customer relationship management
  • Work with the Global Head of Services and Engineering leads to define and agree on service standards, and ensure proper onboarding of new products and services through the Service Take-on process
  • Proactive management of vendor relationships, specifically service delivery management. Represents the firm as senior customer advisor
  • Creates, manages and maintains departmental policies, process and procedures
  • Effectively understand and manage strategic and global infrastructure initiatives. Align global resources to deliver on projects
  • Interfaces with senior business and IT (CIO, CTO) stakeholders to ensure their needs are being met
  • Creates, manages and maintains operations budgets, but also recommends technologies and process changes which impact the entire MGTI Budget
  • Ensure compliance with all MMC policies and practices
  • Ten or more years of IT Operations Management experience across a broad range of messaging technologies is desired
  • Must have excellent communications skills and be capable of presenting highly technical concepts to both technical and non-technical audiences
  • Strong organizational, team management and prioritization skills
  • Must have the ability to work effectively across global teams and the ability to achieve results in a matrix-managed organization
  • Strong analytical skills, including the ability to examine and re-engineer operational processes and procedures
  • Extensive knowledge and direct experience in the implementation of technologies in large-scale, multinational enterprises
  • Strong Major Incident management skills – ability to solve complex problems and influence stakeholders/contributors within and outside of the Messaging Operations department
  • Strong understanding of the following technologies/products

Wealth Operations Leader Resume Examples & Samples

  • Qualifications at a Degree level in an appropriate discipline
  • 10+ years of experience in Defined Contribution and Defined Benefit Pension Operations
  • Knowledge of ORSO Retirement Plan concepts, including benefit design is valued
  • Knowledge of ORSO/MPF legislation or general pension operations experience
  • Working knowledge of retirement plan administration system and support applications (ideally SuperB, Excel, Word, Outlook and internal workflow and data management system)
  • Understanding of payroll & compensation, employee benefit programs (including share option plans, car plans, etc) and retirement programs
  • Good working and practical skills in data management and reconciliation
  • 10+ years of defined contribution plan administration experience
  • ORSO and MPF experience preferred but not essential

Subrogation Operations Leader Resume Examples & Samples

  • Oversee the business development of IT project requests and implementation through heavy collaboration between IT development, testing, and end business users
  • Detect, present, and oversee process improvements, process efficiency, and automation opportunities
  • Consult with other business areas to create cost benefit analyses and prioritize current projects, processes, and inventory
  • Prepare and present recommendations to both internal and external audiences
  • Search for and direct initiatives for cost per member administrative expense reductions
  • Ensure legal updates, CMS policy changes, and new legislation are evaluated for impacts
  • Proactively monitor and predict inventory impacts and appropriately staff as needed
  • Project future staffing needs for expected inventory fluctuations
  • Ensure inventory quality control is effectively in place
  • Effectively leverage offshore partners for production and project assistance
  • Lead ad hoc data analysis and research projects
  • Foster idea generation and new opportunities including collaboration opportunities
  • Strive for team engagement and development opportunities
  • Other various duties as assigned and needed
  • Management skills which include ability to assess and understand client processes, elicit client understanding, and insight to advise and make recommendations
  • Bachelor’s degree in Business or Applicable field
  • Prior experience in data analysis and quantifiable business methods
  • Effective ability to evaluate existing work processes in order to predict, address and resolve efficiency and accuracy constraints
  • Ability to handle multiple tasks and deadlines
  • Leadership skills, ability to effectively engage and manage a team of associates
  • Ability to work under pressure and maintain a high level of emotional intelligence
  • Healthcare finance or healthcare related consulting preferred
  • Experience with Subrogation and related topics (i.e. TPL, MSP, etc.)
  • Project management & process mapping experience

Business Operations Leader, Services Resume Examples & Samples

  • Facilitate the management team’s development of strategic priorities for the organization
  • Aid in the implementation of business plans and tasks in order to meet the prioritized goals and objectives aligned with the strategy
  • Establish framework and cadence to monitor the progress of key projects and tactical actions
  • Ensure the appropriate interlocks and communications are occurring across regions, finance, and cross-functional relationships
  • Demonstrated experience communicating to Senior - Executive level management audience
  • Ability to present complex information in an understandable and compelling manner
  • Solid skills using PowerPoint and Excel tools
  • 5+ years experience focused on building and managing 'business management' processes or systems
  • Proven leadership driving business transformation projects across multiple functions
  • Services experience with a strong understanding of core service delivery models, ideally in high-tech

Operations Leader Resume Examples & Samples

  • Leads a team with broad scope and influence
  • Coaches other management level associates
  • Highly skilled at managing complex associate matters. Issues are rarely escalated for resolution
  • A majority of the associate’s time is spent in managerial functions
  • Builds a strong team; an expert at giving stretch assignments and developing associates

Operations Leader Resume Examples & Samples

  • Demonstrated ability to interact successfully with the highest levels of any organization and be able to work cross-functionally within Cerner
  • Ability to coach a group through process and/or organizational changes
  • Ability to develop innovative new approaches to further the value of the team
  • Approachable and capable of building successful personal and strategic relationships
  • Excellent written and verbal communication and organization skills
  • Ability to work across Cerner organizations
  • Proven ability to design and implement processes, solutions, and tools to meet and improve business needs
  • Demonstrated ability working with senior level executives
  • Prior people or program management experience
  • 5 to 7 years of professional business experience
  • 1 to 2 years of internal Cerner experience

Rjil Operations Leader Resume Examples & Samples

  • Sets strategic service delivery direction that anticipates the needs of our customers and their technology needs
  • Ensures operational excellence in service delivery execution to assure customer objectives and outcomes
  • Influences customer decision making via thought leadership on technology drivers for their business
  • Assesses and influences services delivery methods and execution improvements through the eyes of the customer
  • Lead the global service delivery experience to the customer - single point of ownership and accountability for all customer service delivery related activities
  • Assure customer outcomes across lifecycle of Plan/Build/Manage
  • Manage customer level profitability - identify new revenue opportunities, drive revenue recognition, manage efficiencies, drive productivity, manage projects successfully while meeting revenue and cost budgets
  • Shape multi-year services strategy, in conjunction with sales leadership
  • Drive services revenue growth through sales pursuits, aligned to account plan --> business development
  • Influence and challenge the customer's thinking to develop better solutions to business and IT objectives
  • Develop leadership and general management skills within teams to enable seamless succession planning, personnel development, and continued evolution around delivery quality. Build future client leaders within and outside of delivery teams
  • Innovate around delivery process, engagement models, business management, and customer intimacy - demonstrate improvement in business execution and be seen as a go to resource in helping shape portfolio and technology direction
  • Provide direct, concise assessment and deliver executive communication as appropriate
  • Establish and maintain CxO relationships - directly influence CIO/CTO
  • Influence and work with customer procurement - understand process, commercial terms, etc
  • Build and manage global direct and matrix teams for customer execution
  • Champion customer requirements and needs into Cisco - engineering, quality, roadmaps, service offer development, etc
  • Relevant telecommunication vertical knowledge and expertise around technology and market trends – aligned to customer business objectives and challenges
  • In-depth knowledge of IT/ Telecommunication based services consumption- ability to engage subject matter expertise as appropriate
  • IT Domain Knowledge (Engineering, Operations, Data Center, Applications, etc.) - deep domain expertise in 1-2 areas
  • Successfully navigate Customer landscape to drive mutual success - understand and manage political realities to achieve goals
  • Expertise of IT standards/frameworks (e.g. ITIL, eTOM) and trends (e.g. cloud)
  • Demonstrated ability to apply ITIL processes to delivery teams
  • Thorough understanding of and experience applying all elements of Technical Support to delight customers
  • Ability to formulate and deliver complex presentations throughout Cisco and to customer technical departments
  • Manage an organization of mangers & CSEs of all levels (generally a team of 100 or more people)
  • Operational mind-set and disposition
  • Proven ability to work cross-functionally and cross-corporations
  • Ability to balance customer, organizational, and employee demands
  • Excellent verbal, written, and presentation skills
  • Executive engagement – communication, presence and skills
  • Financial Acumen – understand finance and P&L process and standards
  • Ability to address technical and business issues, establish get well plans, and drive corrective actions
  • Knowledge of Cisco Architectures an advantage
  • BSCS or BSEE or MBA, equivalent plus 20+ years relevant industry related experience (e.g. Telecommunication domain expertise)
  • Technical & Business certifications (e.g. ITIL, CISSP, PMP, CCIE) desired

Operations Leader Resume Examples & Samples

  • Supervisory and managerial experience in an industrial manufacturing environment, preferably in a chemical/fertilizer manufacturing facility
  • Bachelor's Degree in Engineering, or a related technical diploma along with at least ten (10) years of experience in a senior supervisory position
  • Demonstrated skills in leading others and achieving results, as well as in efficiently balancing multiple priorities and tasks
  • Knowledge of manufacturing best practices including asset ownership, reliability concepts, cost management, production efficiency and quality
  • Strong interpersonal skills with the ability to develop productive rapport with union leadership, employees, outside leaders and customers
  • Strong commitment to health, safety and environmental compliance; plant reliability, and maintenance excellence
  • Proven leadership, business and organizational skills along with high work standards, strong technical abilities and personal accountability
  • A strong sense of urgency, sound judgment, effective problem solving, economic and critical thinking skills
  • Proven organization and time management skills; detail-oriented; high level of integrity, honesty and professionalism

Operations Leader Resume Examples & Samples

  • Supporting GM to develop the operation plan. Execute the operation plan to meet financial operation goal
  • Develop the engineering team workforce planning and execute
  • Build and maintain a robust quality system. Take Lead on establishing and execution of the GEACE qualify processes, especially the design process
  • Working with legal and relevant functional teams to continue improve GEACE IP protection processes
  • Lead GEACE team to achieve EHS/Compliance goal and objective
  • Ensure the execution the engineering decisions crossing engineering organization and other functions
  • Bachelor degree in aviation Engineering
  • Design/analysis, manufacturing and/or project experience in aviation. Understand aviation engineering in design, manufacturing and/or services
  • Highly motivated to direct work effort, desire to deliver
  • Ability to handle multiple tasks simultaneously in a broad range of Engineering disciplines
  • Strong communication and influence skill
  • Project management experience. Ability to drive change and execution of project
  • Leadership experience in aviation
  • Aviation certification experience
  • Lean six sigma BB or MBB
  • Understand GE internal processes
  • Finance operation experience

Operations Leader Materials Resume Examples & Samples

  • Enforces and assists the maintenance of area safety practices, work rules and good housekeeping habits
  • Requisitions and oversees an adequate supply of tools, equipment and materials for efficient department operations
  • Recommends, coordinates and executes cost saving measures for assigned areas of operation
  • Focuses on continuous improvement implementation to achieve improved safety, quality, efficiency and cost
  • Microsoft software experience required (Outlook Excel, Word, PowerPoint etc)
  • Effective written and oral communication and presentation skills

Operations Leader Resume Examples & Samples

  • Bachelors /Master’s degree
  • Candidate should have work experience of minimum 10 – 15 yrs. of work experience
  • Background in healthcare, sciences, information systems, or business preferred
  • Experience handling transport, Canteen, Housekeeping, Events, Vendor management, MIS, Travel, supplier relations, Invoice processing, Team management & Inter personal skills are must
  • Fully proficient at all the managerial functions; achieves metrics
  • Responsible for a team with broad impact
  • A good computer skill with command over MS office package is compulsory
  • Candidates having experience leading the Office Administration function in MNCs need only apply

Operations Leader Resume Examples & Samples

  • Exceptional leadership capabilities exemplified by an ability to influence, engage, motivate, inspire, and change culture in a collaborative union environment with a highly tenured workforce, and create a culture of responsive servant leadership, positive employee relations, and accountability
  • Highly skilled in the utilization and deployment of lean business (TPS) systems and lead a plant turn around to World Class Manufacturing
  • Progressive career growth with a minimum of 10 years in either the Automotive or Aerospace industries and have held various roles in Quality, Production Management, Continuous Improvement, and Materials/Supply Chain
  • Proven track record of making and implementing sound strategic decisions based on a mixture of analysis, experience, and judgment without compromise to ethical, customer, or employee considerations
  • Business acumen with a strong capability to understand income statements and budgeting requirements
  • A highly collaborative leader both within the plant as well as with peer and divisional leadership while enlisting support, sharing best practices, and leveraging available resources
  • A strong understanding of modern manufacturing practices that should include both product and process design tools prior to launch such as QFD, FMEA, DFM, etc., as well as continuous improvement tools such as ongoing Kaizen improvements, Six Sigma and DFSS analyses, appropriate measurables at every level, etc
  • Candidate must demonstrate a track record of fostering a continuous improvement environment from the plant leadership staff to the shop floor
  • Make West Bend a world Class, Operational Excellent machining site West Bend will be the benchmark for Actuant for how a machining plant should look like
  • All (lean) processes to realize this need to be implemented
  • Team needs to be developed to a top performing team
  • Continuous improvement culture needs to be created
  • Operational excellent results (SQDCI) need to be delivered
  • Delivery world class SQDC performance
  • Direct the effective and timely procurement and manufacture of components, products and systems to meet business objectives while ensuring cost, quality, quantity and operations performance standards are met
  • Direct the overall purchasing/procurement function to meet/exceed business plans within defined cost management, quality and delivery objectives
  • Direct scheduling, inventory and plant operations to meet/exceed crucial business objectives supporting timely delivery, quality, productivity and cost objectives
  • Develop and execute effective communications programs promoting employee involvement and decision making, and ensuring critical employee relationships are positively maintained throughout the organization including plant operations
  • Provide programs that are maintained and ensure all safety and governmental regulations are reviewed and met on a timely basis
  • Maintain and nurture effective working relationships/communications with key support functions; engineering, finance, sales and marketing to improve operations and ensure effective support of the manufacturing process to achieve business objectives
  • Direct the management of maintenance and protection of buildings and equipment including short and long range planning of facilities expansion, modification, move or improvements
  • Provide creative input and fully participate in overall business strategic planning
  • Direct the overall division forecasting, traffic and distribution function supporting global business needs
  • Direct effective decision-making regarding make/buy, process applications, plant and equipment evaluations and investments, supplier evaluation, qualification and certification, and manufacturing location for new and existing product
  • Define and implement world-class practices and measurements
  • Implement training program with emphases on quality, efficiency, process variability, and maximum employee flexibility
  • Participate in development of staff positions and location succession planning including identifying high-potential subordinates
  • Performs all other duties as assigned by management
  • A four-year college degree required. MBA a plus
  • A minimum of 10 years of broad experience in a world class manufacturing business operation – demand flow and kaizen, purchasing, supply chain management, production control, systems, traffic and distribution, and plant operations
  • Must have solid communication skills, ability to effectively lead, manage and provide the facilitation of teamwork within the directed functions
  • Must have demonstrated skills in WCP, demand flow, LEAN manufacturing, Kanban and Kaizen
  • Must have experience in a machining environment
  • Experience implementing change within a union environment
  • LI-JH1

Operations Leader Resume Examples & Samples

  • Manage the relationship between the business customers and IT partners for their assigned applications
  • Manage application-specific production support processes
  • Develop support skills to minimize dependency on development resources
  • Assist Operations and Maintenance team with problem triage, categorization ("break/fix" vs. "enhancement"), root cause analysis and ability to duplicate a problem
  • Work with business partners to ensure appropriate prioritization for scheduled maintenance, including coordination of priorities across applications when required
  • Coordinate business approval of production migrations (release entry framework)
  • Provide leadership in critical issue resolution during the war room process
  • Facilitate the hand-off of new release functionality from the development team to the M&O team
  • Facilitate the gathering of business requirements to support O&M work order activities as necessary
  • Coordinate select Infrastructure Services initiatives within the application group
  • Identify enhancements to improve supportability, operability or performance of applications within the application group
  • Assist with the development of a business case for suggested enhancements
  • Collect, analyze and report SLA and O&M metrics data for assigned applications
  • Take corrective action as warranted and approved
  • Resolve issues with application-level service performance. Develop incident management procedures and resolve issues within SLAs
  • Identify, sponsor and implement continuous improvement initiatives within the O&M unit
  • Manage a staff of direct and indirect resources for their assigned applications and managing established budgets and forecasts
  • Manage application support Scope of Work (SOW) and Service Level Agreements (SLAs)
  • Develop and maintain effective change and transition management processes to transition business and technology applications into the support model
  • Develop and monitor application support and vendor performance metrics
  • Develop and maintain set of application support best practices and lead problem management efforts to identify and resolve operational issues
  • Get agreement for and communicate planned application maintenance outages
  • Develop and maintain a productive working relationship with application owners, co-source partners, and vendors
  • Leveraging internal and external benchmarking to identify leading industry practices to drive continuous improvement for Honeywell
  • Streamline the application support process and portfolio by standardizing both the application support process and the application inventory
  • Ensure IT has a robust business continuity management system covering all high risk sites, mission critical applications and related and business supported infrastructure
  • Bachelor's Degree in Computer Sciences or related discipline
  • Minimum 10 years of experience in IT
  • Minimum 5 years managing IT personnel in an application support environment
  • Demonstrated experience managing teams of 10+ resources
  • Experience directing a team to deliver multiple projects and handle multiple Severity 1 Incidents and Problems in the same time frame
  • Support and/or project level experience with enterprise applications and infrastructure
  • Previous experience managing and directing Supplier partners in a Co-Sourced environment
  • Experience working with internal stakeholders to understand customers' business needs and processes
  • Knowledgeable in IT infrastructure, architecture, applications development and support, networks and computer operations
  • Previous education/experience in project management (PMP a plus)
  • ITIL trained/certification preferred
  • Excellent communication skills in both verbal and written areas. Ability to communicate (verbal & written) effectively and interact with customers at all organizational levels
  • And leaders in other regions
  • Strong leadership skills, and the ability to manage and develop technical personnel in a fast paced environment
  • Problem solving skills, and the patience required to bring problems to resolution
  • Focus on delivering results
  • Effective customer relationship skills (internal & external) and ability to influence others
  • Demonstrative Change Management experience

Orkin General Operations Leader Resume Examples & Samples

  • Proven Leadership skills in Coaching, Mentoring and People management for more than 10 years
  • Direct supervision of managers and employees, preferably in an outside service industry
  • A record of Job Stability and Successful business and revenue development
  • Development of a High Performance Culture through Accountability
  • Multiple years of Operational P&L experience

Regional Operations Leader Resume Examples & Samples

  • Full support of the category strategy execution
  • Maximize global productivity
  • Support the establishment and execution of global standardized procurement processes
  • Lead the streamlining of the order-to-payment process to reduce transaction cost
  • Manages the processing of all purchase orders
  • Works closely with MRP and Finance to expedite receiving and AP processes
  • Manages interactions with key suppliers
  • Support development of e-procurement strategy to reduce transaction cost
  • Attract, develop, and retain talent base
  • Assist in development of system to gather and communicate supplier performance data
  • Support strategic alignment of shared services roles and responsibilities
  • Comprehensive understanding of order to pay process
  • Knowledge of P2P technologies
  • Strong ability to lead/delegate project and special initiatives
  • Proven and exceptional ability in process improvement

Latam Operations Leader GE O&G Resume Examples & Samples

  • Lead and assist in daily operations
  • Develop, coordinate, lead, and execute daily production plans and coordinate consistent and effective field jobs
  • Responsible for project operations and programs support including standardization, quality management, document management, methods creation and maintenance, process improvement and tools for the project management function
  • Supervisory roles that provide direct or indirect leadership for overall services & projects operation, including leadership for operations in which activities are centralized shared resources to execute customer projects and/or project monitoring activities
  • The Latam Digital Solutions Operations leadership role is responsible for leading the entire resources dedicated for the region, including field services and contract fulfillment managers to drive growth and improve customer satisfaction, work closely with the commercial & sales leaders to drive the account strategy
  • Responsible for entire operating plan of this customer including commitment, orders, revenue, CM, cash and leading the team to define entitlement & identify areas to penetrate and grow profitability
  • Clear understanding of customer’s business model and how GE’s products and services develop and deliver added value to this customer
  • Build and deepen customer relationships and communication at all levels
  • Lead multi-functional team to drive customer satisfaction and growth (quality, engineering, project management…)
  • Understands and translates customer long term needs in opportunities for GE growth … influencing investment strategy, while account is shaping future priorities, acting as a valued business consultant
  • Drive Quality & Issue resolution through P&L and functional teams
  • Drive joint technology and development programs that would drive a stronger customer relationship and sustained profitable growth for GE and benefit for the customer
  • Actively participate in community events with the customer
  • Is involved in discussions with other disciplines about future developments and consequences for the business unit
  • Major contribution to the strategic plan of higher unit
  • Presents to top leadership in the business solutions on technical discipline and business solutions
  • Works with cross business teams
  • Important business unit clients
  • Engages in complex long-term processes with important clients
  • Minimum of 10 years of experience in General Operations Support & Execution roles
  • Demonstrated ability to lead programs / projects
  • Ability to document, plan, market, and execute programs
  • Fluent in Portuguese & English or Spanish and English

Operations Leader Resume Examples & Samples

  • BS Degree in a technical engineering discipline required (preferably Chemical or Mechanical)
  • Minimum 5 years of experience in Chemical Manufacturing environment
  • Minimum 2 year Supervisory experience required
  • Leadership skills; self-motivated; initiative with a commitment to six sigma and HOS principles, team behaviors and customer focus. Personally models desired behaviors
  • Collaborative Leadership style
  • Six Sigma knowledge
  • Total Quality focus
  • Strong technical and operational background
  • Excellent communication ability and use of facilitation skills to align plant to business objectives

Analytical Operations Leader Resume Examples & Samples

  • Provide effective people leadership for laboratory personnel (goals, employee development, coaching, etc.)
  • Ensure Environmental, Health and Safety is the top priority, understand requirements and serve as a role model, share learning’s accordingly, and ensure follow up on all incident investigations
  • Optimize, improve and leverage analytical resource utilization and effectiveness (facilities, technology, people and equipment) for the St. Charles Operations Site
  • Collaborate with Dow Businesses, internal customers and help provide on-time delivery of results and supporting documentation
  • Implement, manage and update the Service Level Agreements which define the services that the laboratory operation delivers to its clients
  • Communicate value of services to Clients, Site and (Analytical Technology Center) ATC leadership
  • Actively participate in local and global teams and networks to improve analytical support
  • Lead a number of selected operational improvement projects in the field of EH&S and analytical instrumentation and methods
  • Accelerating improvements through thorough and efficient implementation
  • Identify unmet needs/gaps formulate development and implementation plan to close the gaps/meet the needs
  • Financial management of capital/budgets
  • Ensure the effectiveness of Lab Reliability Systems
  • Anticipate analytical and product quality problems and address proactively to ensure production reliability
  • Contribute to troubleshooting and improvement of Analytical methods and drive efficiency in laboratory operations
  • Implement MET (Most Effective Technology) analytical technology and methodology at the direction of the Business Analytical Leader and Specialist
  • Participate in business / site analytical improvement teams
  • Train and coach the Analytical group on analytical systems and technology
  • Network with other analytical personnel to stay current with analytical and process technologies and leverage best practices
  • A minimum of a Bachelor’s degree in Chemistry or Chemical Engineering is required
  • A minimum of 3 years of technical lab experience is required
  • At least 4 years of supervisory experience is required

NPI Operations Leader Resume Examples & Samples

  • High energy individual who demonstrates confidence, accountability, and professionalism with each interaction while also demonstrating personal integrity, resilience, and respect for others
  • Self-starter, proactive in attacking problems and constantly looking for opportunities to improve business processes
  • Operates in a collaborative manner supporting the “One Team” philosophy
  • Excellent project management skills and ability to handle multiple assignments that have a long and short duration over a given time with attention to details
  • Strong team leadership skills and excellent analytical and problem solving abilities
  • Knowledge of specific Global Operations functions (i.e. – Solutions Deliver, Customer Care, Data Operations, etc…)
  • Ability to think outside of the box and see the big picture - visioning
  • Consistent attention to organization and details
  • Ability to work either independently or in a team environment, depending on the task
  • Innovative and execution oriented
  • Ability to successfully introduce / position new products and services to the Global Operations teams
  • Customer facing acumen, excellent verbal and written communication skills, particularly the ability to verbalize or express complex concepts effectively both verbally and in writing
  • Proactive and transparent communication in a matrix environment
  • Strong interpersonal skills and executive presence, ability to interact, influence, negotiate and build working relationships across the organization
  • Ability to manage deadlines and work under pressure
  • Project Management experience, PMP certification strongly preferred
  • Familiar with the concept of Product Lifecycle Management (PLM) (i.e.- product conception, design, development, implementation, support, disposal)
  • Proficient with all MS-Office applications, including Visio & PowerPoint
  • Bachelor’s degree and a minimum of 7-10+ years of operations experience. MBA preferred
  • Able to provide direction to project managers, developers and customers, within realm of responsibilities
  • Able to work within a highly matrix environment, influencing individuals and teams in other COEs, Business Units and Geographies to achieve the desired outcome
  • A proven history of driving results and working under pressure
  • An eagerness to learn and leverage the knowledge / experience gained in this position for growth into other positions across the Equifax organization

Senior Operations Leader Resume Examples & Samples

  • Live Our Values: People, Quality, Service and Innovation
  • Provide Leadership and vision to the organization by assisting the senior leaders of the organization with the execution of volume forecast models as it relates to current annual plans
  • Lead site performance through Key Performance Indicators, training and development, performance management and improvement systems, reporting, detailed analysis, and counseling employees as needed
  • Quarterly Business reviews conducted with Home Deliver partnership as it relates to service and quality standards of the organization
  • Responsible for daily delivery operations to include reports management, delivery completion, driver performance, inbound trailer scheduling and unloading, and customer order delivery completion
  • Provide excellent customer service to our Galleries and Customer Service teams. Support these requests with urgency while balancing operational costs
  • Compliance and accountability to the RH standard operating procedures as they related to facility and process management
  • Oversee with coaching, leading, and directing of the daily receipt, prep, inspection, and delivery of RH furniture products
  • Maintain a safe work environment by enforcing safe/smart work practices
  • Continuous interaction with our customers in a courteous and professional manner
  • Monitor daily productivity and operating costs to minimize waste and increase operating efficiencies
  • P&L management and accountability to include reporting to senior management monthly
  • Routinely audit the operations in accordance with SOPs and analysis of daily reports
  • Overall responsible for daily cycle counts and inventory accuracy of all product passing through location
  • Professional development of subordinates to build internal bench of future RH Leaders
  • Creative problem solving and innovative approaches to solve complex problems
  • Perform in a manner consistent with company Vision, Mission Statement and Operating Principles
  • Any other duty as assigned as the home delivery environment dictates

Operations Leader / Optimization Engineer Resume Examples & Samples

  • 5 to 10 years’ experience in a manufacturing environment
  • Ability to effectively manage multiple priorities and meet established deadlines
  • Ability to translate key area and business needs into the right priorities and actions
  • Bachelor’s degree in Engineering (Chemical / Mechanical or related field)
  • Ability to Lead operations and process optimizations
  • Project and program leadership and execution skills
  • Conducting RCA and FMEA leadership skills
  • Statistical Process Control techniques

Operations Leader Resume Examples & Samples

  • Provide leadership, direction and coordinate activities for multi-disciplined teams on assigned tasks
  • Understand technical challenges of the Avi-Sys teams / adjacencies and develop strategic plans that are consistent with business objectives
  • Introducing, improving, co-ordinate and monitoring engineering and administrative processes inside of the organization
  • Track funding, metrics & budget - obtain appropriate manpower allocations to support these activities
  • Work with entire organization to identify, define and execute projects with Engineering Productivity & Simplification impact; seek, share and institutionalize best practices
  • Leading operations team. Train, coach and mentor less experienced personnel on business and technical processes and standards
  • Serve as an expert to the business on Six Sigma philosophy, theory, and application tools/tactics
  • Updating Resource Supply & Demand data for various customers
  • Presenting operations data to management
  • Supporting financial team and administration team
  • Supporting global operation organization
  • Some experience in engineering, operations, project management or administration position,
  • Experience at leading multi-disciplined engineering teams,
  • Quantitative and analytical skills, good understanding of IT, statistically literate and familiar with Lean Six Sigma quality concepts and tools,
  • Experience in applying statistical tools to Process Improvements and Quality projects,
  • Experience on Operation position will be an advantage
  • Target oriented,
  • Responsible,
  • Very good communication skills, good presentation skills,
  • Demonstrated strong problem solving skills,
  • Passion to learn,
  • Open mind, strong motivation,
  • Fluent with Microsoft Office tools,
  • Commitment to high standards of engineering excellence

Area Operations Leader Resume Examples & Samples

  • Provide leadership for the department to strive for excellence in safety and environmental compliance
  • Lead and coach the application of MBM® as the Leader of the Utilities Area
  • Provide leadership to facilitate the development of the knowledge and skills of self and employees to improve operational performance of the department and facility
  • Define, own and communicate the current capability of the utilities department and track performance against capability
  • Continuously evaluate and identify constraints to eliminate quality and production bottlenecks and lead plans to improve current capability, and yield to improve our relative competitive position
  • Work to continuously identify and eliminate waste and non-value added costs in direct and indirect costs to improve the mill’s relative competitive position
  • Manage chemical inventories with good communications to procurement and Pulpmill
  • Coordinate with Area Maintenance Leader, Area Reliability Leader to ensure operating plan and reliability issues; and area and annual outages are coordinated to create the most value
  • Collaborate with Area Maintenance leader and Area Reliability Leader using root cause analysis tools to resolve reliability issues and operational issues
  • Provide daily support and technical expertise to area operators and maintenance personnel
  • Proven leadership, communication, and facilitation capabilities to advance an organization
  • Strong communication, presentation, planning and organizational skills; ability to multi-task and prioritize
  • Collaborate enthusiastically with others in the mill operations and business
  • Interpersonal skills with the ability to effectively teach, coach and mentor
  • Excellent technical troubleshooting and problem solving ability; utilize constructive challenge to drive to the optimum solution
  • Fundamental economic thinking and business skills
  • Knowledge of power and recovery, lime kiln, and causticizing operations; fundamentals of equipment operation for effective interface with maintenance and operations
  • Ability/Willingness to work a flexible schedule, including regularly scheduled occasional weekend duty as necessary to manage facility performance
  • Leadership experience in an industrial or manufacturing environment
  • Bachelor’s degree or higher in Chemical, Mechanical or Electrical Engineering or related technical field such as Paper science and technology or chemistry
  • Experience in developing and implementing improvement processes and projects
  • 4+ years’ experience in operations of power and/or recovery including causticizing and kiln operations in the pulp and paper industry or pulping operations
  • 3+ years leadership experience in an industrial or manufacturing environment
  • 8+ years’ experience in operations of power and/or recovery processes including causticizing and kiln operations in the pulp and paper industry or pulping operations
  • Experience analyzing and interpreting financial operating data
  • Experience working within Process Safety Management covered processes
  • Process control knowledge/experience
  • Knowledge and understanding of product stewardship and quality systems
  • Computer proficiency with Microsoft project, CMMS, and PI

SSA Operations Leader Resume Examples & Samples

  • Monitor and support main projects
  • Identify and update list of main projects
  • Lead and coordinate project reviews (starting with “budget zero” review) with other involved PLS
  • Validate outputs of these project reviews
  • Follow execution of design reviews
  • Organize operational support to projects when needed
  • Coordinates the commercial activities with the Account Managers and/or Sales team; leads Project Management, Engineering, Planning & Site Management and guarantees the application of Grid Solutions and other specific methods & tools
  • M.Sc or Engineering degree or equivalent
  • At least 8 to 10 years’ experience in project execution, engineering or project management role or in similar positions
  • One-grid mindset / change agent
  • Senior Project manager profile
  • Results-orientation
  • Negotiation & Conflict management
  • Business & Market understanding to propose Operations structure within Region/PL
  • Problem-solving to defined improvement actions for Region/PL
  • Facilitator with good communication skills
  • Deep-dive analysis of actions feasibility & purpose

Emerging Technology Operations Leader Global Innovation Resume Examples & Samples

  • Act as Chief of Staff/operational leader to Emerging Technology Leader
  • Lead strategic projects benefitting and supporting all Emerging Technology initiatives and teams (e.g., supporting Global technology networks)
  • Ensure the teams operate according to plan and delivers various initiatives on schedule. Troubleshoot as needed
  • Serve as liaison between Emerging Technology team, other Global Innovation teams (e.g., Venture Portfolio), key business units, and internal EY operations (i.e., IT, procurement, HR) to ensure alignment and collaboration on key initiatives
  • Track high level metrics across all Emerging Tech areas (sales, pipeline, brand, asset development work, etc.)
  • Assist leadership in day to day activities including running team meetings, providing status updates, leading high priority sourcing, and managing stakeholder engagement activities
  • Partners with Emerging Technology Leader and other team members to improve overall operations of the group - identify, evaluate, select and refine most appropriate solutions
  • The individual in this position establishes plans, determines priorities and prescribes and implements the processes needed to achieve the required objectives
  • The person is likely to be faced with problems and demanding deadlines routinely and needs to be able to manage conflicting priorities and tight deadlines through creative problem solving and operational dexterity The individual should be able to Identify creative alternatives, digging into issues to surface core pain points, and being persistent is a core requirement for this role
  • Work is reviewed only for results obtained
  • May include occasional domestic and international travel
  • We are a distributed business and often work across time zones and across national borders and language lines
  • Passion (not deep knowledge) for emerging technology – desire to immerse themselves and learn
  • Ability to make timely decisions and translates strategy into action. Strong operations skills. Ability to get things done
  • Strong attention to detail and ability to summarize and communicate at all levels of the organization
  • Demonstrated ability to lead and influence cross-functional teams
  • College/University degree required; MBA preferred
  • 10+ years prior work experience

Rjil Operations Leader Resume Examples & Samples

  • Relevant telecommunication vertical knowledge and expertise around technology and market trends - aligned to customer business objectives and challenges
  • Executive engagement - communication, presence and skills
  • Financial Acumen - understand finance and P&L process and standards

Operations Leader Resume Examples & Samples

  • Lead and develop operations team in a fast-paced, multi-cultural, and growth oriented environment
  • Own and oversee the implementation of the company’s proprietary management operating system (HOS) across the region
  • Optimize working capital turns and inventory mix as needed to support the business
  • Maximize customer service levels through diligent application of KPI practices across the distribution and logistics network including the efficiency of the reverse logistics function across the region
  • Administer corporate policies in a positive, constructive manner, including diligence around documentation, process and security controls
  • Ability to assess operational needs, provide recommendations, and make decisions that support a variety of business strategies
  • Coordinate with Sales and Marketing Departments to insure a high level of support for company initiatives
  • Bachelor's Degree in Industrial Distribution, Business, Marketing or a related discipline
  • Minimum 10 years’ experience in operations from a retail environment or other multi-site distribution business
  • Sound business acumen to understand key business drivers and management decisions and implications on all key areas of the business
  • Prefer a Master's Degree in Industrial Distribution, Business, Marketing or a related discipline
  • Candidate should possess the intelligence and vision to understand the next step in the evolution of the company, the communication skills to convey that vision, the leadership skills to guide and motivate others, and the management skills to execute the plan
  • An inspirational leader able to make those around them better
  • Experience in change management and development of new organizations is critical
  • Ability to create and prioritize objectives and have the capability to effectively implement them
  • Knowledge of six sigma or other lean operating systems and principles
  • Experience and demonstrated ability to work effectively in a matrix environment

North East Operations Leader Resume Examples & Samples

  • Bachelor's Degree from an accredited university or college (or a High School Diploma / GED with a minimum of 4 years of experience in Services)
  • Minimum of 2 years
  • Prior experience in the field of wind energy or power generation
  • Ability to coordinate several projects simultaneously

Business Operations Leader Tunisia & Morocco Resume Examples & Samples

  • Humble: good listener and willing to do what it takes for the benefit of the customer, the team and the business
  • Comfortable working in a demanding environment, influencing others and capable of efficiently multi-tasking
  • Dependable: Being reliable, responsible, dedicated, committed, and fulfilling obligations
  • Shows a strong appetite for learning
  • Demonstrated ability to work under pressure and to meet deadlines and commitments
  • High Integrity: Accepting and adhering to high ethical, moral, and personal values in decisions, communications, actions, and when dealing with others
  • Adaptable/Flexible: Being open to change (positive or negative) in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations in a high paced environment with changing needs
  • Experience with quotation and contract systems tools
  • An understanding of Lean Six Sigma

Engineering & Site Operations Leader Resume Examples & Samples

  • Leverage with global/regional networks to enable sustainability and promotion of strategic functional/operational programs and policies (QA inspections, capital effectiveness, reliability, Systems & Controls, Process (development) groups, process safety management)
  • Prepare scope, budgets, design flows, commissions, process documentation for base and non-base capital projects and consequently lead strategic technical- and engineering teams
  • Align with safety lead and act as Engineering representative to ensure all documentation is up to date in order to obtain the required permits while being compliant with specific safety guidelines for R&D labs and pilot plants
  • Responsible for execution of asset health strategy i.e. asset criticality, maintenance strategies, health reporting and for enforcing operations/technology risk management compliance
  • MSc or Master in Engineering or equivalent
  • Minimum 10 years’ engineering experience
  • Proven experience in leading big complex engineering projects as well as in asset health strategy set up and execution, preferably in a R&D environment
  • Capability to build winning teams and lead cross-functional and multi-cultural groups
  • Skills: Analytics, project & portfolio management, technology development, interpersonal relationship building and influencing others
  • Strong communication skills and ability to assess strengths and weaknesses of competition
  • Fluency in English and Dutch language

Operations Leader Fabrication Resume Examples & Samples

  • Possesses a general understanding of company policies and goals
  • Reviews and recommends short and long term resource requirements, capital equipment and facilities expenditures
  • Develops and mentors departmental Team Leaders through delegation of duties, coaching, and mentorship. Counsel’s personnel on work related questions and problems. Conducts annual employee evaluations
  • Other duties as assigned by the business per business needs
  • Demonstrated leadership, communication, interpersonal and teambuilding skills

North American Operations Leader Resume Examples & Samples

  • Frame, size and assess opportunities
  • Identify key risk and success factors
  • Secure support and resources from leadership
  • Test and pilot new business opportunities
  • Commercialize and develop go-to-market strategies for successful ventures
  • Build a team of internal and external resources to stand up and grow and technology enabled service business
  • Develop, document and refine key business processes required to standup a new business (SOPs)
  • Own customer implementation of our system, including the coordination and of Georgia-Pacific staff, customer personnel and outside vendors
  • Work directly with customers to drive the adoption of our systems and associated tools
  • Observe, analyze and share insights to inform product and business model development
  • Provide metrics and analysis to identify and prioritize opportunities for improvement
  • Update and manage system databases, project management tools, and customer management tools
  • Continually refine the value/supply chain to reduce cost and increase profitability
  • This position will support a pilot initiative that requires an infield presence (up to 80% travel initially)*
  • 15 years work experience
  • Experience with Microsoft Office applications
  • Must be willing and able to travel 80% of the time
  • Bachelor’s degree in Industrial Engineering or Computer Science
  • Experience with Access, SQL, Visio or Tableau
  • Start-up and/or previous consulting experience
  • Experience in process mapping/flow charting
  • Management systems or process improvement experience
  • Lean, Six Sigma, KanBan, experience and certifications

Operations Leader Resume Examples & Samples

  • Minimum 2 years of manufacturing experience as a shop floor leadership for operations, manufacturing engineering, logistics or production system
  • Good performance review standing in the current position
  • Basic computer skill for MS-Office (Excel, Word, Power Point, Outlook)
  • Supervisor experience including performance reviews and coaching/counseling
  • Basic understanding of quality control systems
  • Hands-on experience of improvement projects (System CIPs, Shainin projects, Kaizen activities etc.)
  • Preferred skills include
  • Bachelor degree in engineering field or BS/BA
  • Basic production system training
  • Problem solving skills, production planning, SAP-UBK (or equivalent manufacturing resource control system)
  • Inventory control experience
  • Being familiar with administration of HR policy
  • Basic understanding of safety/ergonomics/5S concepts

Senior Operations Leader Resume Examples & Samples

  • Lead site performance through Key Performance Indicators, training & development, performance management & employee counseling, data reporting & analysis
  • Provide Leadership and vision to Home Delivery Organization by assisting Senior Leadership with execution of volume forecast models in relation to current annual plans
  • Conduct Quarterly Business reviews to promote Home Delivery service and quality standards across the organization
  • Execute daily delivery operations of report management, delivery completion, driver performance, inbound trailer scheduling and unloading, and customer order delivery completion
  • Provide excellent customer service to RH Galleries and Customer Service teams; supporting their requests with urgency while balancing operational costs
  • Maintain compliance and accountability of all facility and process operating procedures to ensure RH standard is executed
  • Oversee and offer daily coaching, leadership and direction of receipt, prep, inspection, and delivery of RH furniture products
  • Maintain a safe work environment by enforcing safe and smart work practices
  • Proactive and continuous interaction with our customers in a courteous and professional manner
  • Routinely audit the operations in accordance with outlined SOPs and analysis of daily reports
  • Demonstrate creative problem-solving skills and innovative approaches to solve complex challenges
  • Perform in a manner consistent with company's Vision, Mission Statement and Operating Principles
  • Any other duties as assigned or as the Home Delivery environment dictates

IT Operations Leader Resume Examples & Samples

  • Identifies opportunities to leverage resources at International and global levels for Service Management and Technical Support
  • Identifies opportunities to engage Platform Engineering team to design and build new technologies to optimize infrastructure costs and deployment
  • Interfaces to global DR/BCP COE to ensure local planning/testing is aligned to standards
  • Definition of annual operations and infrastructure budget, including business projections
  • Interfaces to Enterprise Engineering and Architecture functions to determine technology refresh and technology optimization opportunities for annual budget
  • Generation of resource projections, interfacing to Finance monthly forecasts and variances to actuals
  • Delivering services using outsource partners
  • Process deployment (ITIL certifications are desirable)
  • Building and managing medium sized teams (15+ people)
  • Enterprise class service delivery on multiple technology platforms
  • Managing network functions, both data centre LAN and WAN
  • Disaster recovery exercises and backup technologies
  • Delivering to SLAs in a complex technology environment
  • Delivering service improvement initiatives
  • Managing multi-million pound budgets
  • Working in an international company
  • Working in a matrix managed organisation

Operations Leader Resume Examples & Samples

  • Standard Work includes Gemba walks with each of their supervisors once per week reviewing standard work, WPO, Basic Problem Solving, TPM, and Just do It
  • Lead value stream improvement sessions to review task status and brainstorm sessions
  • Conduct formal audits of their entire area regularly to ensure compliance to safety, quality, and standard work
  • Actively participate in daily plant production meetings, rapid improvement events, and any special projects assigned
  • Monitor daily production and adjust plans as needed to meet revenue and other business targets
  • Adjust labor to meet customer demand and monitor the addition of labor as well as the downsizing of labor when needed
  • Minimum Requirements: BS degree with a Technical or Business major
  • Preferred Requirements: 10 years’ experience in a manufacturing environment

Operations Leader Resume Examples & Samples

  • Lead the team in safely producing the highest quality product in accordance with plant quality standards
  • Observes employees for effectiveness, efficiency, performance, safety practices, and adherence to procedures; coaches and corrects behaviors and actions as needed
  • Ensure team performance goals are aligned to department business objectives and communicated to the team
  • Act as backup for the Production Superintendent
  • Comply with all employment laws and Arconic Equal Opportunity Policies in all hiring, promotions, demotions, and disciplinary actions
  • Provides adequate direction for each team leader / lead operator; maintaining clearly stated work assignments and providing assistance when needed
  • Understands the process and acts as back up for truck and rail shipping
  • Ensures the production schedules and Keystones are followed, and in consultation with the Superintendent and/or Metallurgical Engineer, develops or modifies the production schedule for on time delivery, efficiency and raw material considerations
  • Work in conjunction with the metallurgical engineer to carry out planned tooling and casting practice trials and new customer order trials
  • Identify, recommend, and implement changes to improve productivity and reduce cost and scrap, monitor scrap and rework data. Direct the establishment, implementation and maintenance of production standards
  • Implements various programs essential to manufacturing procedures (e.g., 5S, training, safety, housekeeping, cost reduction, worker involvement, security, etc.)
  • Develop and drive accountability to the team members and Production Shift Coordinators in the use of ASE principles and tools (key principles, interaction guidelines, employee engagement, discussion planners, motivation, feedback, communication, change, inclusion)
  • Attend team meetings, ensuring that team meetings are occurring and are being led by the team with engagement from Team Star Points, coaching the team to perform in a cohesive manner and drive continuous improvement across all metrics
  • Serve as a Star Point Leader for a designated Star Point role as guided by the Production Leader
  • Engage with team members and the Production Shift coordinator to resolve team member conflicts as directed by the team’s conflict resolution model
  • Assist in hiring, on-boarding and training hourly personnel
  • Ensure that EHS incidents and quality issues are appropriately investigated and corrective actions implemented on a timely basis
  • Maintain awareness of outage plans and communicate timelines to the Production Shift Coordinator
  • An Associate’s Degree from an accredited institution
  • Minimum of 2 years manufacturing experience
  • Minimum of two years’ experience in a supervisory and/or leadership role required
  • Aluminum manufacturing experience is preferred
  • Vertical Direct Chill Casting experience highly
  • Strong mechanical and process aptitude
  • Experience with AS400 and Oracle
  • Requires excellent team building skills; Ability to translate corporate and plant business objectives into meaningful and achievable business goals for the department
  • Molten metal experience (melting, casting)
  • Ability to handle multiple projects/assignments concurrently and be results oriented
  • Strong decision making and problem solving skills

Mercury IT Operations Leader Resume Examples & Samples

  • Establishing the IT support strategy for the operational management of the Mercury platform in Production and how this will be scaled to support the planned rollout to EY Member Firms by the Program. This include the operational tools required to manage the Mercury platform end-to-end and not just the SAP components
  • Provide leadership (direction/review) across multiple support functions, including Incident and Problem Management, IBM and SAP Outsourced Services (Application Management Services and Application Hosting Services), as well as operational input into the SAP Roadmap developed by the Program’s Architecture Office
  • Recruit and develop the staffing model to support this function, across all groups
  • Support the implementation of the broader EY IT strategy and Security standards within the Mercury portfolio
  • Provide the business and IT service delivery leaders across the Mercury program with a single point of accountability for Production Support and Transition activities, milestone achievement and deliverables
  • Deliver timely, exceptional client service against the agreed SLAs for the Production Platform
  • Integrate and optimize with EY’s Global Operations team, to best leverage central capabilities and augment with Mercury-specific capabilities
  • Hold third party suppliers accountable for the SLAs that they have committed to, refreshing the SLAs on a regular basis to reflect the deployment of the solution
  • Work with the Program team to agree the handshakes between the support organization and the Program team tasked with development, test and deployment of the platform to further EY Member Firms in particular focusing on areas such as service architecture, environment management and automated regression testing
  • Ensure appropriate resources required to maintain all service levels and response times. Geographically dispersed resources managed are in the 150-200 FTE range (including third parties)
  • Works with teams to continually optimize the support organization structure, assuring proper 24/7 coverage across all aspects of Mercury SAP solution
  • This role requires constant identification of opportunities to adjust our approaches (processes), leverage global or Area based platforms whenever possible and source people resources (on shore, off shore, employee or contractor and necessary) to improve our effectiveness
  • Responsible for financial management & reporting / optimizing processes
  • Escalation point for customer concerns if/when they arise
  • Monitor & manage end-to-end delivery of all Operations-related efforts to scope, time & budget
  • Enforce and improve standard methodologies, processes & tools
  • Ensure that the SAP solution and bolt-ons are kept up-to-date in order to ensure ongoing supportability of product issues by the vendor through input into the architecture and environmental roadmaps
  • Evaluate & identify potential redundant applications, infrastructure & tools
  • Build team to achieve a highly efficient and effective delivery model, mixing vendor resources and EY employees
  • 15+ years’ experience of business development, project delivery & client relationship management in SAP technology environment
  • Significant knowledge of and experience with managing a Production SAP solutions that supports front and back office processes and has a global user base. Knowledge of the SAP product set including new modules such as Fiori, CPM, MRS and C4C
  • In-depth understanding of SAP best practice operational procedures for a single instance global SAP system with tight integration to upstream and downstream systems
  • The role needs to understand the culture of the EY Finance function, culture of the countries, the technical SAP solution, InfoSec requirements, performance management requirements, technical infrastructure (e.g. network limitations in areas and countries) in order to provide effective solutions to our user base
  • Knowledge of best practice Operations Support processes and tools to manage and end-to-end solution which has a large number of near-real time and batch interfaces
  • Experience of managing $40M to $50M in production support labor and $25M to $30M in software maintenance
  • Strong domain knowledge in professional services environment
  • Ability to develop & translate strategic plans into actionable roadmaps
  • Strong financial & people leadership skills

Digital & Operations Leader Europe Resume Examples & Samples

  • Bachelor's degree within communications, information technology, or marketing, from an accredited university or college or equivalent knowledge and experience
  • Significant experience required in communications in an international environment with deep knowledge and understanding of communication processes and flows
  • Deep knowledge of digital platforms with significant professional experience working in a team or agency environment managing digital platforms and campaigns in a digital ecosystem
  • Strong project management and interpersonal skills from ideation to execution
  • Experience in facilitation and budgeting
  • Experienced researcher and data analyst
  • Creative mind-set with strong knowledge of digital development
  • Superior skills within PPT, Excel and project planning systems are essential
  • Strong analytical thinker – ability to review data and interpret into high-level insights pertinent to overall digital strategy, and adjust strategy accordingly. Deep experience working within different CMS platforms
  • Experience in digital marketing, with significant experience in SEM, SEO and managing digital content across web, mobile, app and social
  • Fluent in written and spoken English; additional languages a plus
  • Rigorous attention to detail
  • Structured and operational mind that knows how to get things done
  • A natural planner
  • High energy, “can-do” attitude/self-starter

Operations Leader Resume Examples & Samples

  • Responsible for strategic direction and overall budget development and management for teams you are accountable for
  • Overall field support, including environment of care and overall safety, procurement of supplies, equipment and maintenance, vendor relations, inventory management, logistics and point of care testing procedures
  • Organic ,growth through local practice development, and expansion growth through partnership with field leadership as well as internal and external partners
  • Oversight of supply/demand strategies and levers to maximize volume
  • Efforts regarding the overall patient experience, including the billing and patient call centers and the customer experience issue escalation process
  • Front end revenue cycle management including payer and provider enrollment credentialing, and payer contract setup
  • Working constructively with CNPO, HR, IT, Legal, Medical Operations and all other areas of senior leadership to provide direction and resolve issues and concerns
  • Partnering with senior retail leadership team to collaborate on initiatives and issues that impact the business in the short and long term
  • Participating in strategic business and operational initiatives

Executive Operations Leader Resume Examples & Samples

  • Function as the senior executive for the Hospice program
  • A minimum of a Bachelor's Degree in either Health Care Administration, Business Administration or in a related Human Services field. A Masters Degree in one of these fields is preferred
  • A minimum of seven years senior management experience in home health or hospice. Ten years experience would be preferable
  • A working knowledge of Federal and State regulations as they pertain to the provision of comprehensive, hospice home care, its administration, and related reimbursement
  • Understanding and acceptance of hospice philosophy
  • Working knowledge of EEOC regulations, human resource management, benefits management and risk management, as they pertain to health care employees
  • The ability to communicate clearly (both written and oral), make public presentations; work successfully with community groups, advisory panels and Board of Directors
  • Possess strong leadership, organizational and interpersonal skills
  • Computer proficiency in Microsoft Office
  • Must be of high integrity including maintenance of confidential information including all personnel and patient records
  • Ability to work a flexible schedule, to include some evenings and weekends
  • Has a valid driver's license and auto liability insurance
  • Ability to meet physical job requirements

Senior Operations Leader Resume Examples & Samples

  • Develop and maintain routing protocols and lead daily optimization across the Routing team
  • Analyze current and historical data to measure successes and opportunities in the Routing optimization function
  • Work with leadership in centralized scheduling teams to coordinate customer escalations, reschedules and service calls
  • Grow the team into nationwide expansion, developing and executing team strategy to support multiple home delivery markets across all US time zones
  • Hire, train, and coach top talent

Field Operations Leader Resume Examples & Samples

  • Inspect job sites prior to work assignments, coordinate materials and equipment availability for crews and worksite needs with customer
  • Direct problem solving in the field with respect to system operational difficulties
  • Ability to coach and develop employees
  • Knowledge of outage planning process
  • Ability to read and interpret blueprints
  • Knowledge of companys budgeting system
  • Interpersonal skills to interact with customers and employees

Regional Flatbed Operations Leader Resume Examples & Samples

  • Working knowledge of Flatbed customers and Swift systems
  • Understand the customers' shipping requirements and effectively communicate them to Fleet Management and On-Site personnel
  • Monitor designated region's compliance with customers' shipping and quality requirements. Assist in the establishment of policies and procedures to ensure compliance
  • Monitor the inventory at sites within the Flatbed division
  • Prepare reports to monitor the fleet activity including unit revenue per day within the region. Utilize company reports in order to identify opportunities for improvement
  • Manage the cost centers of trucks and drivers in designated region
  • Communicate with customers and make sales calls as needed
  • Work closely with Recruiting and Maintenance departments
  • Hire and train personnel. Supervise and motivate to improve performance and build position depth. Know, understand, and enforce company policies
  • Monitors and enforces damage prevention procedures
  • Active leadership in conference calls and meetings
  • May perform other duties as assigned by management
  • Skills: Ability to work effectively with others; familiar with Microsoft Office suite; excellent organizational skills; ability to manage and motivate others; ability to communicate well with others and transfer knowledge; ability to take direction from managers; ability to solve problems; ability to work in high pressure environment
  • Education: High School Diploma/GED - Bachelors degree preferred
  • Experience Required: A minimum of one (1) year management experience in the transportation or logistics industry, preferably in Flatbed operations

Divisional Global Operations Leader Resume Examples & Samples

  • Developing a divisional operations vision and strategy that support the needs of all the business groups for short term and long term success
  • Understanding external industry trends, the competitive environment and our internal performance to align, refresh and transform the divisional operations strategy accordingly
  • Driving improvement of key operational metrics
  • Establishing and driving a continuous improvement environment and ensuring the application of lean manufacturing principles
  • Integrating and aligning divisional priorities with enterprise goals and initiatives
  • Partnering with the technical function to ensure new products meet manufacturing goals and have stable and capable processes
  • Driving cross functional engagement to create an environment that supports a lean approach to rapid commercialization of new products and enables the flexibility to incorporate new business models
  • Providing leadership for the divisional operations leadership team which includes driving the performance management, talent planning and compensation processes for the team
  • Developing a high performing team with the appropriate skills, knowledge and bench strength to deliver on the long term commercial product and new product development objectives across the division
  • Championing the practice of the Gore culture and holding others accountable for achieving results in a manner consistent with Gore values
  • Participating in the Enterprise operations leadership team and the cross-functional divisional leadership team to drive integration across the Enterprise and across the division, and to drive excellence in the function
  • Bachelor’s degree with an operations, engineering or supply chain emphasis
  • Minimum of 15 years’ successful leadership experience in large global operations
  • Experience driving transformational change
  • Proven track record of fostering a positive, engaging and team based environment
  • Demonstrated ability to clearly establish expectations, fairly address performance issues and hold others accountable
  • Experience supporting mature commercial product and early stage/new product development
  • Ability to develop and execute strategic plans and successfully manage multiple priorities
  • Ability to travel 20% domestically and internationally
  • Bachelor of Science degree in engineering
  • Experience in multiple industries
  • Design for manufacturability training/experience
  • Hands-on experience and demonstrated success applying lean manufacturing concepts
  • Experience in a regulated manufacturing environment

Operations Leader Resume Examples & Samples

  • Assume responsibility for Terminal functions in the absence of the Terminal Leader, if so designated
  • Act as liaison between various internal department personnel; ensure the various departments are communicating needs and opportunities for improvement
  • As designated by leadership, perform set functions such as
  • Purchase of office supplies
  • Staff scheduling
  • Monitoring trailer pools
  • Driver compliance and driver relation issues
  • Address customer relations issues
  • Monitor and evaluate the performace of designated department personnel and any other assigned staff
  • Monitor outbound freight within designated planning center and act as 'Service Champion' to identify service issues; manage expections and collaborate with internal department personnel to provide resolution and execute better service opportunities
  • Review terminal reports such as productivity, unmanned trucks, crashes, work comp, Driver Controlled Idle (DCI), risk analysis, and all other reports as assigned by leadership
  • Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations
  • May perform additional duties as assigned by leadership
  • Skills: Ability to lead others, knowledge of the transportation industry preferred, ability to communicate well with others, ability to transfer knowledge, organizational skills, professional appearance, ability to take direction from leaders and detail oriented
  • Education: High School Diploma or GED required
  • Experience Required: Previous leadership experience required and a minimum of one year of experience in Swift Driver Leadership, Planning or CSR position. The Driver Leadership/Planner/CSR experience may be substituted with 2+ years of Swift Driver experience in conjunction with a minimum of 2 years of prior leadership experience

VP Operations Leader Resume Examples & Samples

  • 5+ years of judgmental lending experience in both Consumer and Business Lending
  • Extensive knowledge of the credit card/business card industry and their operational processes
  • Strong leadership skills with proven ability to influence leaders of all levels and communicate with diverse stakeholders
  • Ability to manage employees

Regional Operations Leader Resume Examples & Samples

  • Annual development of a multi-year business plan
  • Direct management and oversight of Process and Service Managers / Supervisors
  • Collaboration with offsite teams with shared accountability
  • Driving service excellence across the organization, including leading process improvement initiatives using commonly accepted methodologies (e.g. LEAN, Six Sigma, etc.)
  • Ability to manage multiple business units with diverse technical requirements
  • Effectively managing change
  • Develop and reinforce relationships with other Operational Leaders, Business Representatives including Field Offices, Technology Resources, and Product Owners
  • 5+ years of extensive operations experience, preferably in Insurance or Financial Services
  • 3-5 years commercial P&C insurance experience in an Agency and/or Broker environment required
  • Flexibility and adaptability; able to operate effectively in a fast-paced environment, balancing both strategic and tactical goals
  • Demonstrated ability to interact effectively within a matrixed environment, with multiple levels of operations team members, including senior level managers
  • Demonstrated ability to solve problems and resolve conflicts using a collaborative, fact-based approach
  • Demonstrated ability to lead, engage and empower colleagues across diverse teams and situations
  • Demonstrable experience building vision, goals and a business plan to achieve
  • Experience leading tactical and/or strategic initiatives using LEAN, Six Sigma, etc

Operations Leader Resume Examples & Samples

  • Ensure compliance of all Royal Commission, local and company environmental health & safety regulations impacting the plant operations
  • Direct the implementation and continuous improvement of all safety requirements, programs, standards, and practices
  • Lead by example, demonstrate 100% commitment to Environmental, Health & Safety 100% of the time
  • Provide leadership and coaching to operations personnel on issues dealing with safety, environmental, personal health, quality, cost, productivity and the business/customers
  • "Translate" business goals and strategies to make it more meaningful for the operations personnel
  • Represents the plant in the business strategy development and goal setting process
  • Support the business (and the function M&E) by achieving goals and by aligning plant operations with the business (and functional) strategies and Managing Implementation Plans
  • Facilitate personnel development, counseling, motivation, and policy-setting to create environment for employees and work teams that support commitment to continuous improvement and empowerment
  • Develop annual and long-term operating budgets, operate the plants within these guidelines, and conduct monthly analysis to ensure costs are in compliance with budgetary goals and functional guidelines
  • Support site activities and Dow's local and country wide image e.g. by representing the site at external cultural events (school events, local fairs/exhibitions etc.)
  • Support Dow's strategy by being trainer for relevant soft skills and technical skills (both, mandatory trainings and optional trainings)
  • A minimum of 8 years of manufacturing experience is required
  • Proven record of good Environmental, Health & Safety performance in their current and past area(s) of responsibility
  • Six Sigma Certification is preferred
  • Previous leadership experience is strongly preferred
  • Leading workforce of 100 employee and above is preferred

Organometallic Catalyst Operations Leader Resume Examples & Samples

  • Maintain focus on Safety and Environmental procedures and policies in all activities
  • Ability to work effectively within a team environment (leading and participating) with excellent interpersonal skills
  • Ability to make data driven decisions and implement recommendations
  • Ability to learn and use Six Sigma and Lean Manufacturing tools to improve plant operations
  • BS in Engineering field (Industrial or Chemical preferred)
  • 5+ years experience, including supervisory experience, in a manufacturing facility
  • LEAN Manufacturing knowledge is preferred

Operations Leader Resume Examples & Samples

  • General Manager - Responsible for the day-to-day operations of an independent senior living community, which includes 1) developing an engaged and productive team; 2) ensuring high resident satisfaction; and 3) delivering strong financial performance
  • Assistant General Manager - Responsible for ensuring a well-maintained facility with excellent service to our residents. Manage the following departments: Housekeeping, Maintenance, Servers, transportation, and enrichment/activities
  • Flex Manager - Provides support and relief to both the General Manager and Assistant General Manager, by providing coverage and taking care of the needs of the community on a temporary basis
  • Demonstrated ability to work in a team setting and to provide strong customer service
  • Strong supervision, coaching, and leadership skills to lead teams
  • Experience serving senior citizens preferred
  • Strong experience in computer use. Proficiency with Microsoft Word, Excel, and Outlook
  • Two-year Associate Degree preferred
  • Previous sales experience preferred

Territory Services Operations Leader, Na-west Resume Examples & Samples

  • Align closely with Services Operational Excellence function within COE as well as the territory leadership to develop the strategic roadmap of process deployment within the respective territory
  • Ensure our local territory Services teams are achieving their annual revenue, margin expansion, customer connectivity and customer satisfaction targets
  • Active participation in various improvement events designed to improve our service execution capability in the areas of service, parts, rentals, contracting and installation; align other resources or subject matter experts from the territories or other functions when appropriate
  • Support the implementation and adoption of appropriate Environmental, Health & Safety (EHS) programs and initiatives
  • Works collaboratively with territory leadership and the COE to continually build and improve Services leadership skills and capability within the organization

Territory Services Operations Leader, Na-east Resume Examples & Samples

  • Manage and guide the territorial (district or Customer Center) service teams to adherence to the BOS
  • Accountable for overall financial results (services margin expansion and revenue growth) of service operations within territory as well as Services customer experience improvement targets
  • Drive improvement of our local Services teams around key business driver and watch metrics (KPIs) such as: utilization, GM by offering, revenue per technician, PM completion, response & resolution time, etc
  • Provide critical feedback to the BOS so that the central supporting functions of Services Operational Excellence, Services Technology & Analytics, and Services Sustainment are working in concert towards the applicable improvement opportunities
  • Lead change management efforts in our territory services teams
  • Identify opportunities to improve transactional processes impacting customer experience through our Service Quality Indicators (PM completion, Time to Respond, Time to Resolve, and First Trip Resolution)
  • Engage with the territories on the front end of the process development cycle to ensure alignment, buy-in and appropriate prioritization of efforts; where necessary, pull in territory resources and other subject matter experts to improvement events
  • Provide hands-on coaching and training to the territory service teams to ensure continuous progression from current state to future state depending on local readiness and capability
  • Determine Customer Center knowledge gaps relative to service operations; participate cross-functionally with appropriate departments to develop & implement training needed to close these gaps
  • Analyzes future training needs based on teams current capability and future customer requirements
  • Works collaboratively with functions to build and deliver the Services competency progression model for our Services personnel
  • Bachelor’s degree required; MBA is a plus
  • 7 to 10 years’ experience in leading and managing a large service business, including P&L responsibility
  • Strong, influential leadership capability
  • Proven strategic planning capability
  • Strong leadership, team building, and problem solving skills
  • Experience and effective in a matrix management; one who gets things done collaboratively
  • Willing to challenge the status quo and fully embodies the principles of continuous improvement

Operations Leader for Collections Resume Examples & Samples

  • Communicates a clear and compelling purpose and adjusts style to intended audience
  • Responsible for decisions that are guided by policies and that will have potential impact on company revenues and
  • Ability to evaluate and analyze data from multiple sources in a fast paced environment and make decisions based on
  • College graduate or equivalent
  • Background in Collections preferred
  • Basic knowledge of mortgage documents
  • Client focused and has a strong sense of urgency
  • Basic skills in Microsoft Office (Word, Excel, Access, PowerPoint, Outlook)
  • Ability to adapt in a fast paced environment and open to changes

Accounting Operations Leader Resume Examples & Samples

  • Manage and perform US GAAP general accounting activities on behalf of local GE Businesses
  • Perform activities required for month-end closing (preparing and posting MJE, running reports, performing balance sheet and P&L reconciliation) according to the respective business deadlines
  • Provide ad hoc reports to HQ, local controllership team and other finance functions
  • Review monthly and quarterly account reconciliation according to GE Policies
  • Understand GE Policies and ensure that all accounting processes are in line with GE regulations and principles
  • Build and maintain strong working relationship with the local operation and controllership team
  • Support the statutory team providing details for preparation of statutory accounts for the respective GE Business
  • Provide support to external and internal auditors
  • Besides the main tasks and responsibilities listed above, being responsible for completing any other tasks assigned by her/his supervisor or manager
  • Written and verbal fluency in English
  • Accounting experience in a multi-gap environment
  • Prior experience of closing the books, ideally in an international environment
  • Ability to learn/ understand accounting standards & processes quickly and adhere to them accurately
  • Effective interpersonal & communication skills and highly professional style when dealing with GE Country affiliates auditors
  • Compliance & controllership mindset
  • Prior experience in a big audit firm
  • First-hand closing experience with an international ERP like Oracle or SAP

Business Operations Leader Resume Examples & Samples

  • Value Generation
  • BS degree or a BA degree in Finance, Economics or related discipline and 6 - 10 years total experience
  • High Proficiency in Microsoft Office Suite products (Word, Outlook, Excel, Access)
  • A minimum 3 - 5 years of experience in the areas of business control or financial analysis, or investment banking or planning & budgetary functions or financial management
  • Ability to communicate in French, English & Arabic
  • Highly motivated goal-oriented self-starter with ability to work autonomously and as part of a team, takes initiative to make things happen, identifies what needs to be done and does it
  • Decisive: Capable of formulating a recommendation in the absence of complete information, supporting the recommendation and following through to execution
  • Experience in Services organization, preferred Healthcare
  • Excellent organizational, project management and time management skills, including multi-taking and ability to prioritize and meet deadlines, follow up and attention to detail. Adaptable to multiple requests and daily changes
  • Ability to interact effectively with all levels of a matrix organization, both internally and with external customers
  • Basic understanding of technical/medical equipment and services, preferred knowledge in applicable specific GE Healthcare care areas desired

Operations Leader, New Customers Resume Examples & Samples

  • Management of a large cross functional operational team including developing and maintaining a high performance culture
  • Act as a Process Leader for all new customer processes for our retail banking value chains. This involves establishing the process vision, working with internal business stakeholders to identify, prioritise and implement improvements and ultimately drive market leading customer service & efficient processes
  • Managing a group of key external partners to maintain excellent customer experience in New to Bank processes whilst managing cost and efficiency targets
  • Ensuring the team makes sound commercial credit decisions within the appetite of ING Direct

NDX Operations Leader Resume Examples & Samples

  • C++
  • Distributed processing
  • Cloud computing systems
  • Job scheduling
  • Processing utilities
  • Automating and accelerating software development and delivery
  • Database systems design and data modeling
  • Agile/Scrum methodologies
  • User Acceptance Testing (UAT) for data processing
  • Translating operationally efficient needs into business requirements
  • Effectively influencing multiple levels of an organization across functional boundaries
  • Relevant technology concepts (including relational databases, mainframe, client-server, web-based and service oriented architectures); and
  • Analytic and problem solving skills

IT Operations Leader Resume Examples & Samples

  • The Candidate will manage the Operations ecosystem (Windows, Linux and AIX) Responsibility will include maintaining production and development environments and leading process improvement efforts for operations
  • Ensure the level of service capacity and availability matches or exceeds the current and future agreed needs of the business
  • Extensive experience designing, implementing and supporting enterprise-level organizations
  • Strive for automation and continuous improvement of our proprietary system configuration, monitoring, log collection and analysis
  • Manage the disaster recovery action plan, remediate processes and execution activities
  • Work closely with the internal production support team, as well as the rest of the product development staff
  • Broad experience with automation tools such as Puppet
  • Experience with monitoring technologies to collect, and analyze performance
  • Maintain security and privacy of the production and development environments
  • Maintain DR consistency within IT and ensure adherence to corporate DR plans
  • Balance independent problem solving with proactive, organized requests for support from team members with different experience
  • Develop solid working relationships with team members
  • Experience working in Amazon AWS or other cloud technologies
  • Experience with Docker, Mesos, Marathon a plus
  • Manage the daily workflow and tasks of the team thru Agile planning
  • Complete reviews and goal setting for the members of the DevOps team
  • Manage a team of experienced engineers on multiple parallel projects
  • 5+ years of experience in Operational leadership position
  • Establish operational best practices and standard operating procedures for deployment, support, break-fix, and systems management
  • Ability to learn, use, implement, and integrate leading technologies
  • Excellent written and verbal communication skills, able to communicate with all levels of the organization
  • Ability to investigate, troubleshoot, and fix system configuration issues
  • Extensive hands on experience with system administration
  • Experience setting up, configuring and administrating server virtualization technologies
  • Driving change and continuous improvement through the adoption of solid development practices
  • Bachelor's degree or equivalent work experience preferred
  • Previous Dev/Ops Management experience a plus
  • Experience at working as a leader and collaborator in a team-oriented environment is essential
  • Agile experience a plus
  • Participate in the budgeting process
  • Contribute to and maintain system standards
  • Manage a team of experienced engineer on multiple parallel projects
  • Making Complex Decisions
  • Well Organized, and resourceful; effective and efficient at marshaling multiple resources
  • Ability to defuse tension among team, should it arise

Operations Leader Resume Examples & Samples

  • Establish a cross-AM BT MOS to accelerate breakthrough pipeline and execution
  • Identify and deploy innovation framework for ideation, pipeline and execution
  • Lead cross-functional strategy deployment across the GBE's, business units and sites
  • Partners/Counsels President & Leadership Team of Enterprise
  • Develop and deploy business initiatives to improve end-to-end cash, working capital, customer experience, and create competitive advantage
  • Work with the GBEs to improve HOS Gold and VPD maturity
  • Develop and deploy revised MOSs’ across the software and product GBEs businesses to improve speed of decision-making and speed to market. Focus areas are NPI and breakthroughs
  • Represent AM and HOS Gold meeting
  • Minimum 3 years of P&L Experience
  • Minimum 8 years of Marketing experience and cross-functional leadership experience in other functions (Finance, Sales, Marketing or Supply Chain
  • Experience leading a Line of Business or PAC
  • Green Belt Certified, Lean Expert Certification desired

Service Operations Leader Resume Examples & Samples

  • *Candidate can be located in Davidson, NC or St. Paul, MN. Open to candidates in other major metro areas**
  • Lead a cross-functional team to drive the vision of the technician of the future by connecting and leveraging key data
  • Lead all efforts impacting Technician productivity and efficiency, including but not limited to; fleet, uniforms, tools, technology, systems, etc
  • Drive overall Services Revenue and OI growth targets through leadership on the Building Services PGT
  • Lead in the successful deployment and stabilization of building services technology including Click, telematics, Tech Lead and other service related standard work concepts and programs
  • Drive & advance Trane Intelligence Services (TIS) and identify other manners that remote technicians/remote service work can be implemented
  • Create, leverage, and drive usage of new technician services tools through sharing of best practices and approaches on a coordinated basis across the SBU
  • Coordinate across Ingersoll Rand Enterprise teams the identification and implementation of new efforts to identify, recruit and train new HVAC technicians for leverage within our offices
  • Drive Service Agreement growth through compliance tracking and improvement in job estimation for cost/price improvement
  • Identify best practices and share across the field offices through various and different communication methods and processes
  • Develop and implement strategies that increase technician utilization while enhancing customer value
  • Develop and implement processes that drive “back office” efficiency including speed & quality of invoice/billing, claim processing and improved direct customer service
  • Drive North America EHS performance in the field by increasing awareness and leveraging best practices to improve safety performance in the field
  • Lead Building Services Advisory Board (BSAB) to drive business results by sharing best practices and standard work advancement across the SBU
  • Analyze market trends, technology trends, and the potential impact and/or benefits to your offering and the business
  • Leverage personal communication and presentation skills in order to make internal and external presentations that represent the entire business in both strategic and tactical areas of expertise
  • Set development budget, estimate and follow-though on actions within budget
  • Ability to work across diverse work group, discerning and respecting multiple perspectives, and grasping and developing a strategic plan of action
  • Strong negotiation and communication skills at all levels of the organization
  • Meet short- and long-term deadlines. Deliver results. Exceed expectations of internal and external customers
  • Ability to work regularly and dependably in a team environment through direct office engagement
  • Demonstrate ability to perform mental tasks such as making critical decisions, solution thinking, creativity, learning, and exercising good judgment
  • Work closely with our field organization to drive business results
  • Bachelor’s degree business management, engineering, or related discipline with related experience required
  • Minimum 10 years broad-based leadership experience is required, with at least 5 years’ experience in a Service leadership role. Specific experience working within a Sales & Services operation is strongly preferred
  • District Office experience highly preferred with technician direct management role
  • HVAC experience, knowledge of building operation preferred. Extensive knowledge of field, service, and product
  • Strong computer skills required, including functional knowledge of IT network fundamentals
  • Strong understanding of finance and return on investment metrics
  • Highly effective team player able to develop and sustain an extraordinary level of team commitment and ownership
  • Self-motivated, high energy, team participant with the ability to initiate, lead and problem solve virtually
  • Ability to work effectively with 3rd party firms
  • Desire and willingness to be held accountable for business results
  • Positive attitude and above average group presentation skills required
  • Ability to cope with stress and maintain a pleasant and cooperative temperament with internal and external customers
  • Ability to effectively communicate with others both written and orally, including the telephone. Ability to travel independently up to 50% of the time

Operations Leader Resume Examples & Samples

  • 5+ years of judgmental lending experience in an operational environment
  • Strong analytic skills with the ability to leverage various data elements to tell a compelling story of the Customer and shareholder value that would drive better lending decisions or some other decision quality improvement
  • Proven ability to problem solve critical issues and conduct root cause analysis to understand the essence of key issues and able to find solutions
  • Excellent relationship skills, highly collaborative and can build strong rapport and credibility with various levels of leadership throughout Card Services
  • Proven interpersonal effectiveness and ability to collaborate and work well with all levels of management and across organizational boundaries
  • Experienced in effective negotiations for optimal solutions that benefit the shareholder value, Customer experience, and staff effectiveness
  • Proficient with Microsoft Office Applications

Operations Leader Resume Examples & Samples

  • Skill Sets/Experience
  • Work Standards
  • Technical / Professional Knowledge and Skills
  • Aligning Performance for Success
  • Gaining Commitment
  • Information Monitoring
  • Building Trust
  • Initiating Action
  • Managing Work (includes Time Management)
  • Quality Orientation

Diversity & Inclusion Operations Leader Resume Examples & Samples

  • Stay abreast of deliverables and statuses of various projects (via engagement with various project managers) and develop an aggregated project management plan and calendar to keep CDO up-to-date on overall initiative progress
  • Manage monthly, quarterly and annual budget estimates and tracking for D&I team
  • Join CDO in internal and external meetings to gain deep familiarity with all initiatives and relationships
  • At times, serve as primary liaison between CDO, D&I team, and cross-functional stakeholders
  • Ensure team personnel needs are addressed efficiently and judiciously; track progress until resolved
  • Conduct research to stay current on industry trends and shares with team
  • Ability to approach challenges with compassion and openness to diverse perspectives
  • Ability to effectively analyze data and prepare and present findings with solutions
  • Strategic thinker with an uncommon eye for detail and ability to manage competing priorities
  • Proven record of leading and delivering results with volunteers/employees who are not direct reports
  • Flexible disposition and is willing to perform varying duties depending on the shifting needs of the company and its staff members
  • Sense of humor – our team works hard and we play hard
  • Academic degree/extensive on-the-job experience in Org Design/Behavior and or Processes and Systems is a plus
  • Project/Program Management Certification a plus
  • Proven leadership experience in managing multiple projects and stakeholders simultaneously

Operations Leader Resume Examples & Samples

  • High School diploma or GED from an accredited institution
  • Minimum of two years’ experience in a manufacturing environment
  • Associate’s Degree from an accredited institution
  • Five years’ leadership experience, preferably in aluminum manufacturing
  • Demonstrated success in coaching and developing high-performance teams
  • Demonstrated ability to use a computer, including knowledge of Microsoft office applications (Word, Excel, Power Point)
  • Able to work and communicate effectively with individuals and teams at all levels of the organization
  • Must be able to work flexible hours as required

Business Operations Leader Resume Examples & Samples

  • Apply a structured business architecture approach and methodology for capturing the key views of the enterprise
  • Develop a business architecture strategy based on a situational awareness of various business scenarios and motivations
  • Define the set of strategic, core and support processes that transcend functional and organizational boundaries; identify and describe external entities such as clients, carriers, and external systems that interact with the business; and describe which people, resources and controls are involved in the processes
  • Define the data shared across the enterprise and the relationships between those data
  • Capture the relationships among roles, capabilities and business units, the decomposition of those business units into subunits, and the internal or external management of those units
  • Describe the primary business functions of the enterprise and distinguish between client-facing, non-client-facing, business execution and business management functions
  • Capture the tactical and strategic enterprise goals that provide traceability through the organization and are mapped to metrics that provide ongoing governance
  • Master’s Degree and/or Technical Training
  • 15+ years related experience
  • Experience using model-based representations that can be adjusted as required to collect, aggregate or disaggregate complex and conflicting information about the business
  • Extensive experience planning and deploying both business and IT initiatives
  • Experience modeling business processes using a variety of tools and techniques
  • A broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, processes and capabilities, enabling technologies, and governance
  • The ability to recognize structural issues within the organization, functional interdependencies and cross-silo redundancies
  • The ability to apply architectural principles to business solutions
  • The ability to assimilate and correlate disconnected documentation and drawings, and articulate their collective relevance to the organization and to high-priority business issues
  • The ability to visualize and create high-level models that can be used in future analysis to extend and mature the business architecture
  • Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations
  • The ability to act as liaison conveying information needs of the business to IT and data constraints to the business; applies equal conveyance regarding business strategy, business processes, benefit realization and service delivery
  • Team player able to work effectively at all levels of an organization with the ability to influence others to move toward consensus

Site Operations Leader Resume Examples & Samples

  • Lead site operations to consistently meet or exceed business objectives and AOP targets
  • Develop and execute strategy for the site to increase sales, productivity, quality, customer satisfaction, and effectively introduce new products for growth
  • Oversee and promote effective Health, Safety and Environmental programs and practices
  • Champion use of Six Sigma/Lean tools in driving plant improvement to develop and implement strategic initiatives relative to inventory, capacity utilization, and growth opportunities
  • Maintain cost effectiveness through aggressive productivity and asset management
  • Improve and develop organization capabilities through effective performance management and planning/utilization of human and capital resources
  • Drive cultural change, accountability and continuous improvement mindset throughout the organization
  • Develop and maintain effective site leadership team
  • Develop relationships to improve performance with key customers
  • Build positive working relationships within the global organization and serve as point-of-contact for broader Company initiatives
  • Develop and maintain a highly skilled and motivated workforce to support operations
  • Bachelor's Degree in Engineering or Supply Chain Management or related field
  • Minimum 7 years of relevant management experience in chemical manufacturing, engineering and/or integrated supply chain
  • Masters Degree or MBA
  • Experience working in ISO 9000 & ISO14001 environments
  • Working knowledge of OSHA 1910 Process Safety Management Standard
  • Previous plant management experience of at least 50-100 employees
  • Proven track record of success in implementing HSE programs and business initiatives
  • Responsibility/coordination in dealing with complex supply chain issues
  • Strong knowledge of manufacturing operations, project planning, cost control program management
  • Experienced in use of Six Sigma tools with Lean, Black belt or Green belt certification
  • Excellent written and verbal communication and interpersonal skills, with demonstrated ability to influence others and interact with all levels of the organization
  • Demonstrated matrix-organizational experience & resource management skills
  • Extensive experience working directly with & communicating directly with customers
  • Ability to assimilate multiple inputs for rapid decision-making & root cause analysis
  • Able to action based by applying intuition, experience and judgment to the data available
  • Demonstrated Continuous Improvement mindset utilizing Plan, Do, Check, Act methodology
  • Encourages excellence in others through being a positive influence in the development of others
  • Demonstrates the ability to identify and develop high talent people & enhance team building
  • Ability to energize and develop all levels of the organization

Operations Leader Resume Examples & Samples

  • Support management of projects commonly ranging in value from $2 million to $200 million US integrating motors, generators, inverters, drives and various other GE and supplier technology into power conversion system customer solutions
  • Support project teams to successfully manage the execution of customer contracts from contract finalization through contract and warranty close out
  • Meet GE business expectations by leading business operational processes involving safety, quality, schedule, cost, margin, cash flow, and risks
  • Drive customer experience (Cx) trough effective communication, contract compliance, and meeting expectations with respect to safety, quality, and delivery
  • Communicate goals, deliverables, strategies, risks, and opportunities as required internally within GE PC, including direct facilitation of the Project Review, CMR, QMI, billing and cash collection, metrics, change orders, settlements, customer issue resolution, and other business operational processes
  • Collaborate with internal GE functions and business entities to manage power conversion project success
  • Protect GE’s reputation and technology in the market place
  • Promote a working environment that encourages employee involvement to achieve excellence in all project management metrics
  • Minimum of 10 years of project management or customer management experience
  • Bachelor's Degree in Engineering
  • Power conversion product knowledge and business process experience, GE experience preferred
  • Prior Six Sigma Quality experience
  • Strong and demonstrated ability to implement, improve, and drive compliance to business operating processes
  • Proven track record of leading multi-cultural teams
  • Strong interpersonal and influence skills

Operations Leader Resume Examples & Samples

  • Coaches plant personnel and personally participates to meet Business and plant goals (EH&S, quality, production, cost)
  • Performs appropriate Manage Production roles as determined by Plant / Business (Operate Plant, Operating Discipline, Produce to Plan / Record Production, etc.)
  • Completes the requirements of the Performance Management Process for identified personnel within the department including the plant goal process
  • Encourages all team members to develop and utilize an employee development plan and to maintain information on My Profile
  • Ensures implementation and ongoing effectiveness of global work processes, Operating Discipline, management systems, enabling technologies and roles
  • Creates an environment that fosters team and individual empowerment. Ensures effective and sustained organizational culture for Empowerment
  • Relentlessly pursues maximum plant reliability to reduce department unplanned events and support safe operations. Teaches and encourages behaviors to support reliable operations
  • Knows and advocates Life Critical Standards within the facility. Demonstrates priority and commitment through personal behavior and coaching in the field. Provides the needed positive and negative reinforcement to address deviations with urgency, and ensures appropriate follow up and investigations
  • Ensures the operation team is fully prepared for immediate response situations, including where technical resources might be needed to analyze process conditions and guide the response
  • Shows courageous leadership by coaching, asking questions, and intervening when needed. Challenges status quo and past norms to make the operation more safe and effective
  • Promotes the Six Sigma initiative within the department
  • Previous Functional Leadership Experience is advantageous
  • Six Sigma or Lean skills beneficial
  • Proven influential leadership skills in previous areas of responsibility
  • Masters in Chemical Engineering
  • Typical 8+ Years Manufacturing and Engineering Experience

Operations Leader Resume Examples & Samples

  • Requires minimum of 3 years in a formal Supervisory/Manager role
  • Requires 3+ years of judgmental unsecured lending experience in an operational environment
  • Experience in Organizational Development, Leadership Development, or equivalent preferred
  • Experience in an Operations environment supporting Customers preferred

Operations Leader Materials nd Shift Resume Examples & Samples

  • Attends, participates and leads area meetings for items such as general communication and resolving problems
  • Confers with Quality Control on the disposition of questionable inspections “squawks” and the control of recurring quality defects
  • Confers with Project Engineers, Manufacturing and Industrial Engineering, Production Control and Marketing personnel on matters related to implementation of changes in engineering drawings, tooling, equipment, methods and delivery schedules
  • 1-3 years manufacturing experience with supervisory experience preferred

Associate Director, UAT Operations Leader Resume Examples & Samples

  • Oversee development of UAT / Testing plans and testing scenarios for HEDIS and Stars Tools and Processes
  • Oversee all E2E testing ensuring the appropriate planning and management of the test resources assessing the progress and effectiveness of the test effort
  • Communicate effectively with internal business partners to develop UAT / Testing Plans, discuss defects and implement resolution
  • Assist with the development and execution of validation points needed to test HEDIS Client files and external data delivered to client
  • Utilize relevant systems and tools to identify and/or test opportunities for efficiency improvements (e.g., parallel variable testing)
  • Understand application architecture to define test strategies
  • Analyze test results and recommend corrective actions and process improvements
  • Manage the day to day activities of a team of experienced testers
  • Report, verify, prioritize and own product defects for multiple products and release cycles
  • Recruit and maintain a strong team capable of creating state of the art tests and capable of analyzing test results to both direct further test development and isolate defects for remediation
  • Participate in testing and requirement review meetings with product management and development team
  • Champion product issues with product owners and developers to help improve the customer experience
  • Conduct reviews of test plans and cases, building consensus with developers
  • Work with development team to ensure unit test coverage
  • 3+ years of experience leading development and testing teams
  • 3+ years of experience leading strategic improvements within testing environments
  • Agile Experience

Plant Senior Operations Leader Resume Examples & Samples

  • Maintain and communicate awareness of industry trends, including new developments in equipment, ingredients and customer needs
  • Support and participate in the plant safety process
  • Apply analysis and knowledge of plant processing and operations to develop and maintain department structure to satisfy production needs and objectives
  • Advance recommendations on policies, procedures, techniques, facilities, production planning and all other matters related to effective plant and department operations
  • Prepare production portion of operating budgets; implement and control approved budgets
  • Communicate effectively with plant leadership to ensure efficient and timely policy implementation
  • Communicate and coordinate responsibilities with all plant supervisory staff, including maintenance, sanitation, quality control and the plant office
  • Maintain close contact with sales and marketing activity, keeping abreast of all sales and marketing activities that may affect production distribution
  • Develop and implement methods for enabling all employees to achieve plant production goals
  • Develop department managers and associates to the fullest extent of their ability, while maintaining positive engagement
  • Follow established programs, policies and practices to produce safe, quality foods that meet regulatory and company requirements
  • Support the development, implementation, maintenance, and ongoing improvement of the SQF 2000 Systems
  • Bachelor’s degree in a related field supporting food manufacturing operations
  • 7+ years of experience in manufacturing operations
  • Thorough knowledge of plant operations and procedures
  • Strong attention to detail, with a high degree of accuracy and precision
  • Ability to comprehend complex oral and written instructions
  • Must be highly organized and systematic in approach
  • Essential math skills
  • Functional knowledge of Microsoft Office
  • Previous experience as superintendent or other mid-level management position in food manufacturing plant
  • Working knowledge of Total Process Control (TPC) or lean manufacturing practices

Field Operations Leader Resume Examples & Samples

  • Coordinating field resources for service execution and order to invoice management
  • Drive the Honeywell safety culture through demonstrated understanding, commitment and action supporting the organization’s safety and environmental requirements/regulations and ensure Field Service Specialists (FSSs) observe and operate both Honeywell and customer safe systems of work, complying with all legislation
  • Manage the execution and delivery of the spot (small project orders) activity
  • Supports service delivery quality and improvements
  • Focal point for internal and customer related escalations to support the Field Service Manager (FSM). The FSM is ultimately accountable for the service delivery
  • Represents Honeywell in all customer interactions in a professional manner that is consistent with Honeywell values
  • Schedule appropriate resources to provide sales support in scoping and design of service migration opportunities
  • Schedule appropriate resources as requested by Project Managers to deliver service projects on schedule and budget (excludes Execution Centre of Excellence (COE) resources)
  • Schedule appropriate resources as directed by the Contract manager to enable contract deliverables to be met and update appropriate tools to enable effective activity allocation
  • Schedule appropriate resources to enable Spot services to be delivered
  • Establish a relationship with Global Engineering Services (GES) for outsourcing packaged work
  • Manage leave & sick leave coverage, and after hours on-call rosters
  • Ensure Work Execution planning and ensure correct visas, etc. are in place for foreign workers, in partnership with FSM
  • Work with other workforce planners as required
  • Provide SIOP labor planning in line with Backlog and Frontlog to ensure labor resourcing is optimized
  • Identify and maintain a pipeline to a flexible workforce to cover peaks in demand of labour resources
  • Time sheet and Expense approval
  • Maintain Billability and Utilization of the HPS service workforce levels to agreed targets
  • Maintains and manages the skills database and certification records for the FSS’s in the Region
  • Drive scheduling and completion of the training plan (technical and soft skills) for the FSS’s in the Region
  • Assist the FSM in driving the Honeywell Performance & Development (HPD) process
  • Supports the Service Business Manager (SBM) in the rollout of processes, tools and initiatives, including productivity and its tracking
  • Bachelor’s Degree in Engineering, Technology or related field, or 15 years of experienced within Process Automation Industry in Lieu of
  • Demonstrates a high level of planning & organization skills on a daily basis
  • Self-motivated and able to work with minimum supervision
  • Excellent customer handling skills
  • Experience as operations manager/team leader
  • Experience in managing customers
  • Experience in managing Spot
  • Project management/coordination
  • Has dealt with cross-country cultures / multi-language ability
  • Green Belt certification preferred
  • Experience with SIOP process
  • Understanding of customer needs and demands
  • Honeywell working knowledge of: Experion, TPS, TDC 3000, C200, C300 including understanding of various software upgrades
  • Strong teamwork/communication skills

Lean Operations Leader Resume Examples & Samples

  • Bachelor Degree in Engineering with 5+ years Production/ Operations experience in LEAN manufacturing plants and at least 2+ years in a leadership capacity
  • Experience with management of high volume, manufacturing operations; i.e. plastics, food processing, packaging, consumer products, etc
  • Strong organizational and planning skills
  • Change Agent experience
  • Demonstrated ability to effectively apply MS Excel and other analysis tools to real-world problem-solving
  • Polished presentation, business acumen and facilitation skills
  • Good understanding of Lean manufacturing principles
  • US Citizen or Permanent Resident (green card) is required
  • Green Belt Certification preferred

Global Portfolio Project & Operations Leader Resume Examples & Samples

  • Pro-actively support the Regional project teams on implementation and operational processes for the Structured Partnerships Centre of Excellence
  • Establish simplified and standardized project and operational management methodologies, tools and processes for the Project portfolio
  • Establish a global Projects program of governance, leading and contributing towards a Portfolio Management Office
  • Drive the development of an integrated Public and Private Partnership / Managed Equipment Service Global project managers and operations community, working with existing Country / Regional deal teams to ensure that experience / Learnings are shared with both the bidding and operational teams
  • Assist Local / Regional team in establishing both internal and external operational mechanisms to manage long-term project liabilities and profitability. Review and provide feedback on the regular Operational project reports (i.e. milestones, schedule, performance, monitoring, etc.). Anticipate issues based on interpreting leading indicators/metrics and proactively work with the teams to resolve issues and/or take advantage of opportunities
  • Work in collaboration with key In-Country / Regional Project team members at the Implementation and Operational Project phase to ensure project deliverables and requirements are managed (i.e. resource requirements, project and operational risks. etc.)
  • Where necessary, co-lead the implementation of new projects in partnership with the local / Regional project manager for the first 90-180 days
  • Build Lessons Learnt logs and suitable mitigation strategies to support delivery of the Project
  • Provide support to Project teams in identifying and reviewing contractual Terms and Conditions, identifying potential operational risks in implementing and delivering the Project
  • Develop and deliver Training on agreed standard practices, structures and templates that can be used during the implementation and operational Project phases
  • Comply with the GE Healthcare Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
  • Report any quality or compliance concerns and take immediate corrective action as required
  • Knowledge and understanding of all Global Privacy and Anti-Competition Policies and operate within them to ensure that no company policy or US / International Law is broken
  • Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / International Law is broken
  • Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System
  • Min. of five (5) years of project management experience, both in Healthcare or Public and Private Partnership Projects and Operational roles
  • Project Management certified – with preferable experience in managing a portfolio of programmes / projects. A deep understanding of project management methodology, tools and best practices
  • Experience in successfully delivering Public and Private Partnership / Managed Equipment Service projects operationally from negotiation to delivery
  • Knowledge and practical experience of Healthcare Public and Private Partnership and Services business, processes of delivery including operational risk and legal aspects
  • Experience with managing resources, conflict resolution, problem solving, understanding of budgets and other related project management techniques
  • Strong interpersonal and influencing skills with the ability to collaborate well with others and reconcile differences among resources/departments
  • Excellent verbal and written communication skills with ability to communicate complex business issues in a clear and concise manner
  • Proven record in developing strong customer, contractor and supplier relationships, with excellent networking, facilitation and negotiation skills
  • Willingness and ability to travel globally - International perspective, written and oral fluency in English. Additional language would be of advantage
  • Project Management certified

Operations Leader Resume Examples & Samples

  • Assist in creating a robust UAT E2E testing process
  • Project management, project implementation, preparation of reports, presentations, and accountability for timelines directly related to UAT and system project deliverables
  • Demonstrate understanding of and adhere to relevant policies, procedures, and regulations
  • Work with internal and/or external partners to ensure accurate development and execution of systems and processes
  • Conduct end-to-end testing of applicable processes, tools, procedures, and systems platforms to validate adherence to contract requirements
  • Create and maintain documentation of test results
  • Collaborate with internal and external teams on all Product integrations/ dependencies
  • Manage onshore and offshore resources. Mentoring team members and drive talent development
  • Develop and implement programs to improve quality
  • Develop and maintain a reference library of written material and reports that will assist the UAT department in tracking metrics and instituting a culture of constant feedback and improvement
  • Coordinate with product management on roadmaps, automation, and operational improvement activities across the environment with accountability for continuously raising the bar on product quality
  • Prepare budgetary requests for tools and equipment needed for the team
  • 5+ years of experience leading operational UAT, Quality and/or Product teams
  • 5+ years of experience leadership experience
  • 3+ years of project and/or product management experience
  • Demonstrated proficiency with MS Office to include Word, Excel, PowerPoint and Access
  • Business Analytics /Reporting experience
  • Health Care insurance experience
  • HEDIS engine vendor experience
  • HEDIS and/or STARS data experience

Operations Leader Resume Examples & Samples

  • Serve as the primary point-of-contact for H&B leaders and operations personnel on all business operational issues, including, but not limited to, policy set up, WIP management, support of financial management (e.g., commission tracking / collection, flash / invoicing, etc.), and compliance monitoring and audits
  • Serve as the liaison for operations network to provide regional / leadership perspective
  • Manage staffing template process, including development of template (with finance), execution, summary and analysis of key learning on a quarterly basis
  • Project manage year-end process, including analysis and reporting of performance ratings, compensation recommendations, ICP allocation and distribution, and promotion nominations
  • Interact with global and regional operations groups and leadership to leverage best practices, streamline processes and ensured close coordination
  • Serve as primary business liaison to key partners, including compliance, financial and sales, to ensure strict policy compliance; tasks may include project management, implementation and oversight of key initiatives (e.g., audit remediation)
  • Develop and execute training, as needed, on operational / financial topics, initiatives and systems (e.g., GCP, MyBIZ, etc.)
  • Identify and implement process improvements and efficiencies that improve business operational and financial performance, including implementation of Mercer-wide and H&B-wide initiatives
  • Support vendor management processes, in coordination with market placement specialists & carrier relations, to outline vendor processes and best practices, as well as maintain an updated inventory of current vendors
  • 10 – 15 years of experience
  • Excellent, in-depth knowledge of Mercer and, in particular, the Health & Benefits business
  • Health Reimbursement Account experience preferred
  • Experience in business/commercial and financial management
  • Proven ability to establish relationships with key stakeholders and lead and influence to accomplish business objectives
  • Professional qualification desirable (eg actuarial, MBA)

Enterprise Operations Leader Resume Examples & Samples

  • Bachelor’s degree and 10 years of professional experience
  • 5 years of management experience
  • 10 year of IT IFS, Cloud, or Applications, Or IT Operations experience
  • Experience automating projects and processes
  • Experience leading large IT changes
  • Experience with Service Management and the ITIL Framework
  • Experience working with all levels of management
  • Experience collaborating across functions
  • Previous experience managing other managers
  • 10 years of Service Management and the ITIL Framework experience

Cybersecurity Operations Leader Resume Examples & Samples

  • Apply strategic, operational, and tactical cyber intelligence to improve security operations
  • Lead and/or support efforts to prepare for, monitor, detect, analyze/confirm, contain, remediate, and recover from security incidents
  • Conduct deep analysis and hunting operations using enterprise endpoint solutions
  • Investigate network traffic and hosts/endpoints for potential security incidents, to include
  • Credentials
  • Security clearance
  • Experience and effective participation in hunt, computer network defense, real-time analysis and incident response activities, to include the ability to reconstruct events from network, endpoint, and log data
  • Experience and understanding of host-based/endpoint protection systems
  • Cyber intelligence experience
  • Intelligence community experience
  • Programming experience
  • Scripting experience
  • Server administration experience
  • Enterprise forensic tool(s) experience
  • Federal contract experience

KTC Engineering Operations Leader Resume Examples & Samples

  • Manage expenses and Plant and Equipment budget for MEA NPI and KTC engineering centers
  • Build and grow research collaborations in Kuwait, Saudi, and the broader Middle East & Africa (MEA) to promote the NPI and MPE centers in this region
  • Establish strong partnerships with tier 1 research institutions in the region that can advance the state-of-the-art research in Power Generation projects such as combustion, accessories, generators, and fuel flexibility
  • Establish and grow research collaboration agreements with Key Power generation customers in the MEA region
  • Promote MPE capabilities in the region to all GE businesses to grow this as a P&L and expand to 3rd parties whenever possible
  • Drive reduction in engineering cost of poor quality (CoPQ) by working with functional leaders across the region
  • Embrace and drive a culture of horizontal thinking and execution by working in a boundary-less fashion and fostering the early detection of quality issues as well as promoting lean processes that drive fulfillment excellence
  • A Master’s Degree in Engineering from an accredited College or University
  • At least 10 years of leadership experience within an engineering functional or managerial role preferably in the field of turbo-machinery
  • High technical skills mixed with strong business acumen and influencing skills to lead and execute in complex matrix structure
  • Ability to travel within country and abroad at least 25% of the time
  • PhD degree in engineering or science related subjects
  • Experience in promoting and growing research funding in a recognized field of science of engineering
  • Deep technical expertise in materials, combustion, or thermodynamics in gas turbine or steam turbine power plants
  • Organized, demonstrated ability to manage multiple unrelated tasks simultaneously
  • Experience in driving large initiatives in a matrix environment
  • Strong written and spoken English skills
  • Strong interpersonal/influencing skills
  • Proven track record in delivering growth results

8D SPS Operations Leader Resume Examples & Samples

  • Develop a Future State Vision for capabilities, culture and sustainability of a robust SPS system
  • Evolve and expand the SPS report out and information sharing forum
  • Establish key performance indicators
  • Establish a searchable repository for lessons learned
  • Work closely with Senior Leadership to drive systemic improvements across our business
  • Develop the 8D training strategy and curriculum
  • Bachelors degree in an Engineering discipline, MA preferred
  • 8-10 years of experience leading cross functional teams
  • Demonstrated 8D experience: execution, facilitation, mentoring
  • Experience in PDCA and DFLSS principles
  • Possess Core Competencies: Influence, facilitation, change management, results oriented

Site IT Operations Leader Mexico South West Resume Examples & Samples

  • Manage IT infrastructure related initiatives across multiple areas: local (area) Infrastructure, Client Services projects, and Global Program Rollouts
  • Manage the local Data Center vendor and coordinate with the global team on standards, initiatives and customer escalations
  • Uses deep expertise and experience in Operations, Client Services, Network and Data Center to manage multiple concurrent projects forming a program centered on the delivery of Digital Workplace Solutions
  • Ability to lead day-to-day IT operation issues, drive support team to resolution. Be focal person to support our customers’ needs
  • Ability to assist businesses to build IT infrastructure projects from discovery, design and implementation phases
  • Plan and implement programs for continuous improvement of the local IT Processes
  • Work with business teams for SII planning for IT spend on particular sites
  • Bachelor's degree in Information Technology, Computer Science or business with at least 7 years of work experience OR equivalent work experience on IT infrastructure environments
  • Excellent interpersonal, written / verbal communication, and leadership skills with the ability to quickly build credibility, influence and make recommendations to all levels
  • Significant experience as a change agent with demonstrated ability to drive results
  • Strategic vision & planning ability with respect to business value

Site IT Operations Leader Mexico North East & Others Resume Examples & Samples

  • Manage any local Data Center vendors and coordinate with the global team on standards, initiatives and customer escalations
  • Work with business executives and shared service team to lead Mid-Large size IT infrastructure projects
  • Work towards driving infrastructure capacity planning for the CoreTech supported sites
  • Handling charge back services for IT service consumption back to businesses at shared roof top sites
  • Strong business acumen & successful track record in aligning with business partners
  • Exceptional project management skills/organizational skills, including demonstrated ability to effectively manage resources and multiple IT projects of various diverse scopes
  • Effective leadership skills including demonstrated experience leading project teams, driving engagement, influencing and working seamlessly across multiple functions in a matrix type setting
  • Ability to travel 30% of the time in the area of responsibility
  • DTLP / EIMP graduate
  • ITIL management process knowledge, experience and / or certification

Production Operations Leader Resume Examples & Samples

  • Bachelors Degree in one of the following areas: Manufacturing Engineering; Industrial Engineering; Aerospace Engineering; or Mechanical Engineering
  • Experience operating and/or leading a machining center with large gantry type 3 and 5 axis machines
  • Experience in manufacturing and/or integration of Delta/Atlas launch vehicles
  • Experience operating and/or leading a machining team using brake presses and crane operations
  • Experience in manufacturing operations related to a large scale Chemical Processing line (chemical cleaning, chemical etching, anodizing, dye penetrant inspection)
  • Experience leading an hourly union workforce
  • Experience working with Earned Value Management Systems (EVMS)
  • Experience with SAP and Visiprise manufacturing execution systems

Americas Solutions Architecture Operations Leader Resume Examples & Samples

  • Define the key Solutions Architecture support systems/processes required to meet the rapid growth of the business and achieve revenue/goal attainment and market development objectives
  • Lead analytical deep-dives to understand business drivers and opportunities for improvement
  • Lead and collaborate with cross-functional teams to develop solutions that cultivate and result in new business opportunities based on analytical insights
  • Lead quarterly planning and cross-functional engagement, and drive improvements in process and reporting infrastructure
  • Present results of analyses directly to senior executives through high-quality presentations and writing narratives
  • Manage the monthly cadenced business reporting for the business segment
  • Develop relationships and processes with sales, partner, finance, HR, sales operations, and other stakeholders to identify and address reporting issues
  • At least 7 years of leading a divisional Operations function or similar responsibilities supporting a mid-to-large scale multi-geographical hi-tech Sales Organization
  • Experience in multiple organizational functions such as compensation, forecasting, organizational development, etc
  • 4 years of experience in a data analytics related role (strategic planning, management consulting or analysis)
  • Experience with data modeling
  • Demonstrated ability to define, refine and implement sales processes, procedures and policies
  • Strong financial, analytical and communication skills
  • Experience with Microsoft Office Suite required (advanced knowledge of Excel required)
  • Demonstrated cross group collaboration skills
  • Bachelor’s degree in a related field or equivalent experience is required
  • Experience working within a high-growth, technology company would be highly beneficial. Experience in a management consulting company, sales/pre-sales, or with relevant work experience
  • MBA or other relevant advanced degree (Master’s degree or PhD)
  • Self-directed individual, with the ability to thrive in an unstructured environment; comfortable dealing with ambiguity
  • Effective communication and interpersonal skills, with the ability to present to executives and communicate with diverse stakeholders

Operations Leader Resume Examples & Samples

  • Ensure the efficient and safe operation of all materials handling equipment
  • Ensure the optimal utilization of space through warehouse consolidation, rotate product as appropriate
  • Direct the operations of the warehouse work team to achieve prescribed objectives
  • In collaboration with the Human Resources Leader, develop and maintain a productive work team by creating programs for hiring, training, and professional development
  • Write and conduct the performance evaluation system for recommending promotions, wage increases and terminations
  • Assure the integrity of the inventory and assist in conducting physical inventories

Noc-core Operations Leader Resume Examples & Samples

  • 3+ years experience from telecommunications: Operations, Projects
  • Experience from Operator business and network operations
  • Network Operations Understanding
  • Knowledge in Data Networks (EPC), IMS, VoLTE
  • Working across Boundaries -Supports and builds communities within NOKIA. Operates across units, able to relate to individuals from different backgrounds and at varying organizational levels. Forms strong networks with partners, customers and suppliers. Looks for uncommon partnerships that produce mutual benefits
  • Leading for NOKIA –Understands, supports and develops NOKIA people. Is available and visible in the NOKIA community. Leads others according to NOKIA values. Motivates others and encourages empower
  • Planning & Organizing - Sets goals and objectives and monitors progress. Considers the implications of missed timelines for the organization. Manages time and projects, anticipating obstacles and formulating contingencies

Continuous Improvement Operations Leader Resume Examples & Samples

  • Train and educate organization and implement continuous improvement methodologies including but not limited to Lean, 5S, 6 Sigma and others
  • Drive continuous improvement to quantitatively and qualitatively improve safety, quality, delivery and cost
  • Lead teams and direct timely completion of projects that support critical goals, customer satisfaction requirements and best practices
  • Plan, facilitate and lead Kaizen Events throughout facility
  • Conduct Green Belt Training and coach participants
  • Coach Green Belts and Black Belts in the organization
  • Maintain Continuous Improvement Share Point site for tracking Green Belt and Black Belt projects
  • Maintain Continuous Improvement Project Data Base for tracking hourly employee continuous improvement projects
  • Perform monthly 5S Audits in each department and provide feedback to process owners
  • Serve as company representative on the Georgia Tech Lean Consortium and CSRA Lean Alliance
  • Provide leadership for Training Team Associates
  • 1-3 years industry experience
  • Excellent communication skills; verbal, written, and interpersonal
  • Proven problem solving and strong analytical skills required
  • Excellent Excel and PowerPoint abilities
  • Ability to effectively influence and work in cooperation with cross functional teams
  • Experience working with manufacturing, SAP and bills of materials preferred
  • Excellent understanding of lean principles related to manufacturing
  • Excellent understanding of Six Sigma Tools

Senior Operations Leader Resume Examples & Samples

  • Responsible for P&L/Budget management for entire branch
  • Supervise and motivate a large staff of managers, employees and temporary workers
  • Monitor and manage all revenues and expenses that impact P&L performance
  • Ensure that customer's service expectations are met, including achieving all service levels metrics and quality performance goals
  • Communicate and interact with customers and various internal functional departments (i.e. IT, HR, Accounting, etc.) in order to resolve issues, capitalize on opportunities and improve business and service performance
  • Prepare various reports and analyses as required by the customer or CTDI internal organizations
  • Research and reconcile forecasted financial results with posted General Ledger results as part of the Monthly Close Process
  • Strong interpersonal skills with the ability to motivate others
  • Advanced customer interaction skills with the ability to communicate effectively
  • Superior verbal and written communication skills

Operations Leader Resume Examples & Samples

  • Drive collaboration with cross-functional teams to ensure delivery of key business objectives – channel revenue deliverables, product development initiatives, customer experience improvements, finance/accounting projects, technology/legal priorities
  • Hire, Training and Retain key talent within the Operations functions
  • Manage sponsoring bank relationships – manage day-to-day bank priorities, develop and execute bank diversification strategy, optimize bank economics
  • Manage relationships with key vendors/providers
  • Maximize revenue by increasing operating capability to bring on new partners, and support new card programs and their associated features
  • Maximize operating effectiveness of our card programs and BIN portfolio
  • Lead communication with external and internal stakeholders to implement strategic plans, resolve issues, request improvements
  • Consult stakeholders and drive decisions that affect the operation of card programs
  • Disseminate business practices and program operation throughout the organization by developing people and fostering internal communication
  • Solicit & negotiate new issuing bank relationship to satisfy NetSpend board strategy on diversification
  • Maintain and enhance Issuing Bank Relationships through effective communication decision-making
  • Plan and monitor operating budget and operating performance against corporate goals and objectives
  • Serve the needs of our card-holders, distributors, and issuing banks to ensure a high-quality of service and to ensure results on operations projects and initiatives
  • Bachelors degree, preferred degreed emphasis in Business Administration, Business Management or Finance
  • Successful track record of supporting high growth business
  • 10+ years’ experience in an operational role
  • 10+ years leading teams
  • Knowledge of industry participants, processing practices, coupled with ability to negotiate and collaborate
  • Passionate and creative problem solver
  • Working knowledge of Financial Services, Prepaid Debit Industry

Privacy Operations Leader Resume Examples & Samples

  • Drive strategic and high complexity assignments including analysis of complex, multi-factored and multi-stakeholder issues related to operationalization in-line with the Enterprise Ethical Data Use (EDU) approach to data governance
  • Implement privacy and data governance policies, practices and requirements across the enterprise
  • Focus on cross-team, cross-functional collaboration to facilitate a consistent and effective Program management across the enterprise
  • Manage EDU operations with Program Team
  • Project-manage key projects
  • Develop mechanisms to assure constant program improvement of processes, speed and agility
  • Improve and embed acculturation of ethical data use within the Enterprise
  • Assist Enterprise stakeholder groups in developing positioning and messaging of solution, product and service offerings
  • Work with Client and Partner Teams on data governance and privacy issues
  • Work closely with the Engineering, Product, Design, Security, and Marketing teams to assess potential privacy and security risks and regulatory requirements for Enterprise products, solutions, services and technologies
  • Develop Privacy-By-Design strategies and drive business solutions as the Enterprise develops capabilities to transform data into value, focusing on technology functionality (Computer Code is the Conduct)
  • Participate in industry forums to help shape relevant privacy and digital data focused co-regulation
  • Assign resources and escalation points for international expansion (particularly around Data Store, IdentityLink, Match partnerships, AbiliTec Everywhere and AudienceCloud
  • Demonstrates ability to advance large, complex projects
  • Strategic thinker with excellent business judgment. Astute about shifts in external expectations, industry-wide data protection standards and expectations, creative-thinker for company's policies and positions
  • A strong communicator, with strong written and interpersonal skills, able to communicate effectively with all levels of the organization
  • Strategic thinker with the ability to understand and translate into Enterprise impact highly-complex multi-factored and multi-stakeholder data-related issues
  • Comfortable with all internal and external stakeholders (from Product to Engineering to Sales to Marketing) and able to collaborate with a diverse set of people across LiveRamp, Acxiom, and externally
  • Technology savvy and able to translate complex policy requirements into the engineering layer (Computer Code is the Conduct)
  • Impact individual that moves fast and gets things done, leads others and drives projects forward in a respectful and effective way
  • Is trustworthy
  • A detail-oriented, business-friendly team player who thinks creatively
  • Comfortable with and able to develop the compliance basis for the Enterprise ethical use of data
  • Experience in global data due diligence procedures
  • Minimum 6+ years of relevant experience. This could be data-governance, privacy, technology-focused, business-experience in digital advertising
  • Able to learn complex issues quickly
  • Has strong analytical thinking skills
  • Positive attitude, trustworthy, ethically minded
  • International experience a plus
  • Legal work experience, law degree a plus
  • Engineering experience, certifications or degree a plus
  • Huge impact on the company
  • Leading Team Operations, leading inside LiveRamp and leading Enterprise on digital world (both in the US + internationally)
  • Holistic picture of how LiveRamp can grow Privacy policies in-line with Acxiom
  • Broad exposure to new products, workflows, international expansion, and policy

Shift Operations Leader Resume Examples & Samples

  • Supervise and coordinate inbound and outbound shipments
  • Supervise and coordinate the movement of merchandise throughout the building
  • Ensures orderly stacking and staging of product
  • Apply sound communication and motivational techniques in supervising, counseling, and disciplining subordinates in accordance with the highest possible levels of productivity
  • Ensure the efficient and safe operation of all materials handling equipment
  • Participate in establishing work schedules. Ensure that the schedules are correctly implemented and that jobs are assigned effectively and completed properly
  • Maintains and holds associates accountable for the RF Guns
  • Ensure the optimal utilization of space through warehouse consolidation, rotate product as appropriate
  • Assist in maintaining the security of the warehouse
  • Conduct operations in accordance with OSHA and MSDS Standards
  • Direct the operations of the warehouse work team to achieve prescribed objectives
  • In collaboration with the Human Resources Leader, develop and maintain a productive work team by creating programs for hiring, training, and professional development
  • Write and conduct the performance evaluation system for recommending promotions, wage increases and terminations
  • Assure the integrity of the inventory and assist in conducting physical inventories
  • Attend warehouse meetings
  • Act as a liaison between employees and top management
  • Participate with the Director to establish department and associate specific goals including but not limited to productivity, quality, and personal growth/development
  • Bachelor’s degree preferred
  • A minimum of 3 years’ experience at the departmental management level

Global Innovation Operations Leader Resume Examples & Samples

  • Act as Chief of Staff/operations leader to Global Chief Innovation Officer
  • Lead strategic projects benefitting and supporting Global Innovation initiatives and teams
  • Serve as liaison between Global Innovation teams, key business units, and internal EY functions (i.e., Finance, IT, procurement, Talent) to ensure alignment and collaboration on key initiatives
  • Track high level metrics across Global Innovation areas (Innovation dashboard, budget to actual spend, actions coming out of meetings, etc.)
  • Assist leadership in day to day activities including running team meetings, providing status updates, and managing stakeholder engagement activities
  • Interact comfortably and confidently with the highest levels of leadership across the firm
  • Collaborate with Global Innovation team members and supporting functions to improve overall operations of the group - identify, evaluate, select and refine most appropriate solutions
  • Makes key decisions and suggestions (with appropriate input) based on a solid understanding of firm and business objectives, identifies and produces needed analysis, and builds and procures appropriate professional experience/knowledge
  • The person is likely to be faced with problems and demanding deadlines routinely and needs to be able to manage conflicting priorities and tight deadlines through creative problem solving and operational dexterity
  • The individual should be able to Identify creative alternatives, digging into issues to surface core pain points, and being persistent is a core requirement for this role
  • 10+ years prior work experience in a similar role/responsibility
  • College/University degree required or equivalent work experience
  • Strong business acumen; able to understand the business implications of various approaches
  • Passion (not deep knowledge) for innovation – desire to immerse themselves and learn
  • Ability to make timely decisions and translate strategy into action. Strong operations skills. Ability to get things done
  • Exceptional communication skills, both written and oral as well as listening and interpretation skills
  • Strong project management skills, including prioritization and ability to multi-task

Operations Leader FCD Cebu Resume Examples & Samples

  • Fraud Plastics which handles all credit card & debit card transactions
  • Retail Customer Claims assists customers with electronic/check fraudulent & merchant dispute transactions on Debit Card, ATM, ACH, Checks, and Chase Online for consumer and business accounts for all lines of business. The function decisions claims for payment or denial according to federally regulated guidelines
  • Senior manager with responsibility for a major department/function across one or multiple sites
  • Develop and lead team of managers who inspire others to be their best
  • Create a culture that attracts and retains top talent
  • Ability to evaluate and analyze data from multiple sources in a fast paced environment and make decisions based on thorough assessments of the issues and outcomes
  • Execution of control initiatives
  • Management experience at a site/market/geographical level strongly preferred
  • Advanced proficiency with computer functions strongly preferred

Area Operations Leader Resume Examples & Samples

  • At least 10 years of Corrugated manufacturing operations leadership experience
  • Willing and able to travel domestically up to 75% of the time
  • Bachelor’s degree (or higher) in engineering, or a related field
  • Sales leadership experience in fast moving consumer goods

Development Operations Leader Resume Examples & Samples

  • Pro-actively identifying procedures to streamline and automate the build and deployment process
  • Responsible for process related to versioning, building, implementing, and delivering application source code and objects to development integration, QA controlled test, and production runtime environments
  • Manage Development Operations Specialists
  • Bachelor's Degree or minimum 8 years of industry experience
  • A minimum of 5 years of experience managing others successfully (managing, coaching, goal-setting, performance reviews, etc.)
  • A minimum of 8 years of industry experience related to deploying software to Linux/ Windows servers and devices in both local Data Center and Cloud type environments
  • Experience with development operations tools and applications e.g. Jenkins, Gradle, Artifactory, Puppet etc
  • Proficiency with several programming languages, e.g. C/C++, Java, Pro C, Siebel
  • Experience with source control management systems is required; e.g. Subversion, GroovyScripting, XL Deploy, Docker, GIT and ClearCase
  • Must be currently eligible to work for any employer within the United States
  • Familiarity with SQL database systems is a plus
  • Oracle experience is preferred