Operations Professional Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the operations professional job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired. Read the complete guides below for more details.

  • Craft your perfect resume by picking job responsibilities written by professional recruiters

  • Pick from the thousands of curated job responsibilities used by the leading companies

  • Tailor your resume by selecting wording that best fits for each job you apply

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DP
D Powlowski
Daron
Powlowski
7193 Rolfson Valley
Los Angeles
CA
7193 Rolfson Valley
Los Angeles
CA
Experience Experience
04/2015 – present
Los Angeles, CA
Collateral Operations Professional / Markets
Collateral Operations Professional / Markets
04/2015 – present
Los Angeles, CA
Collateral Operations Professional / Markets
04/2015 – present
  • Works effectively with others by establishing and maintaining positive and productive working relationships built on mutual respect and trust
  • Working on target state in line with Collateral Master Plan
  • Detailed analysis on trade and mark to market (MTM) variances, working closely with the global middle office team on potential booking, curve and pricing issues
  • Management, monitoring, oversight and control of the daily delivery of multiple Front Office exposure, pricing and agreement feeds into the Global Collateral Management System
  • Dedicated to getting the job done accurately and efficiently
  • Support of new Collateral regulations that come into force in Q3 working with APAC and EMEA control teams to provide a follow the sun support model
  • Driving process and control enhancements
05/2010 – 01/2015
Los Angeles, CA
Banking Operations Professional
Banking Operations Professional
05/2010 – 01/2015
Los Angeles, CA
Banking Operations Professional
05/2010 – 01/2015
  • Project management support such as SAP: OVS and Fibridge Users Profile Change Management / SRD (System Request Development) facilitation assistance
  • Provide administrative support to ISA Operations management
  • Coordinate and manage daily calendar and schedule
  • Primary contact with internal division and department heads, their assistants and clients
  • Monitor, report and follow-up progresses of KPIs such as, but not limited to,Training
  • Process expenses, reimbursements and supply ordering
  • Overall support of Operations Planning initiatives; Perform related duties and participate in ad hoc assignments as directed by the Division Head, Dept. Head and Direct Manager
11/2004 – 01/2010
Dallas, TX
Operations Professional
Operations Professional
11/2004 – 01/2010
Dallas, TX
Operations Professional
11/2004 – 01/2010
  • Process, reconcile and/or correct tax lot and cost basis entries for all brokerage products, including mutual funds, securities, and bonds through various internal processing systems. Work with both internal and external business partners to research and resolve issues in an accurate and timely manner. Ensure processing of transactions follow industry rules/regulations and internal compliance procedures
  • Agencies who contact the hiring manager directly regarding this role will be removed from the PSL or banned from it moving forward
  • Work with Accounting; Client Data Services; Marketing and Technology (IT) to resolve issues with open files; initiate standards and best practices to ensure the department functions efficiently and effectively to meet set goals including month end processing
  • Process, reconcile and/or balance Mutual Fund positions in an accurate, timely and compliant manner. May receive guidance from Coaches or Team Leads on a frequent basis
  • Work to resolve “snags” and follow ups on hold items with Account Executives and suppliers to ensure accurate and timely resolution. Provide tracking and reporting to monitor open and aging items
  • To fully comply with the relevant Anti-Money Laundering regulations, specifically relating to the verification of clients and report promptly any knowledge or suspicion of money laundering activities to the relevant MLRO
  • Work with CBS Center Leadership Team and various Center teams on identifying compliance gaps and taking action to resolve
Education Education
Bachelor’s Degree in Integrity
University of Tennessee
Bachelor’s Degree in Integrity
Skills Skills
  • Knowledge and experience with allowable and unallowable grant expenses
  • Advent Geneva knowledge
  • Proficient in Excel
  • Demonstrated commitment and leadership ability to advance diversity and inclusion
  • Ability to establish and maintain effective working relationships with employees at all levels throughout the institution
  • Ability to communicate effectively, both in writing and orally
  • Ability to understand and apply complex HR, procurement and University, State and sponsor rules and regulations
  • Assist with researching internal differences between accounting and trade entry systems
  • Perform month-end closures
  • Support ad-hoc reporting
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1

Operations Professional Resume Examples & Samples

  • In-depth understanding of GMI back Office system with experience in writing queries to analyze data (must have)
  • 5 + years of Project Management and Business Analysis experience
  • Minimum 10 years experience with Futures and Options clearing
  • Advanced knowledge of MS Excel ( pivot tables, look ups, macros) and MS PowerPoint
  • Experience in interacting with Technology teams with good understanding of SoftwareDevelopment Life Cycle (SDLC)
2

Operations Professional Resume Examples & Samples

  • Bachelor’s in finance or accounting
  • 2-5 years of experience
  • Experience with hedge funds or bank product group
  • Proficient in Excel
  • Advent Geneva knowledge a plus
3

Senior Operations Professional Resume Examples & Samples

  • Independently process routine annuity service transactions which have been initiated by web-based or paper form utilizing computer applications in a timely manner in order to meet or exceed service goals. Receives guidance from Coaches or Team Leads on a frequent basis to process these requests
  • Independently process requests, other transactions, audit transactions, or paperwork for completeness and accuracy. Work with appropriate internal partners or external clients to retrieve any necessary information which is missing. May serve as customer point of contact regarding service issues, assist in troubleshooting for issues and enter service requests into appropriate systems for resolution by appropriate service partners
  • Resolve account service casework initiated by clients, advisors, or other relationship partners. Utilize various computer applications to research issues, identify and correct the issue root cause. Ensure effective and accurate service for clients and advisors, and communicate resolution to appropriate parties. May serve as the first point of contact for advisors, clients, and relationship partners regarding service issues, requests, policies, procedures, and account information
  • Train peers on processes and procedures via e-mail, phone, and in-person regarding service policies and procedures, systems knowledge, and customer service skills. Participate in various team and/or department projects as assigned
  • Identify process improvements and partner with appropriate resources to implement solutions
  • 1 to 3 years of experience
  • Previous operations, processing, or customer service experience
  • Series 6 or 7 preferred at hire, ability to obtain after hire within 6 months
  • Ability to understand and communicate complex issues
  • Annuity processing background preferred
  • Understanding of qualified vs non-qualified account tax status preferred
  • Knowledge of Vantage System a plus
4

Senior Service Operations Professional Resume Examples & Samples

  • Independently process service transactions which have been initiated by web-based or paper forms utilizing computer applications in a timely manner in order to meet or exceed service goals
  • Independently process research requests on qualified accounts, misapplied and tax requests for the Ameriprise Brokerage Platform and other transaction types. Complete day to day service operation processing tasks such as auditing, risk review, processing
  • Ability to research and resolve problems, including the ability to quickly identify and resolving root cause of issues
  • Demonstrated ability to manage multiple priorities in a fast-paced, results-driven, transaction-based environment
  • Product-specific or financial services industry experience
  • Series 6 or 7 license preferred but not required
5

Leadership & Diversity Operations Professional Resume Examples & Samples

  • Operational and financial activities in HR (Human Resources) Diversity process
  • Managing HR Diversity organization's yearly global budget
  • Report quarterly forecast by location to HR Finance; report quarterly actual expense and full year projection to HR Diversity VP; monthly/quarterly accounting monitoring; and execute worldwide projects to budget
  • Fall Plan coordinator - leads fall planning cycle with global HR Diversity leads and coordinates reviews with HR Diversity VP and HR leaders
  • Act as the Diversity budget Subject-Matter Expert to HR Finance, procurement, and other parties as needed
  • Act as database owner/manager/trainer for the organization's operations tool
  • Communicate Diversity's VP operational requests to the global team
6

Trust Operations Professional Resume Examples & Samples

  • Execute all aspects of opening new accounts in the trust administration system, including analyzing trust accounts to determine where to move assets & if any must be liquidated
  • Ensure all investment forms (Ameriprise or third party) are obtained & completed correctly, and establish SSD case to properly receive funding of assets
  • Partner with prior trustee to ensure account is fully funded and coordinate distributions during a transition in trustees to ensure beneficiaries receive all applicable notifications and distributions. Ensure all necessary tax information is obtained from prior trustee
  • Perform all aspects of closing and de-funding of trust accounts in the trust administration system, which includes coordinating with the beneficiary on how to receive their proceeds or obtain transfer instructions from successor trustee. Identify the correct beneficiaries are setup in the system and create a data feed to third party for proper tax reporting. Ensure final statements and receipts are delivered once asset are distributed and partner with third party to produce final return
  • Respond to client and advisor requests for information. Requests may be received from Senior Trust Administrators, Investment Officers or can come directly from advisors and clients. Requests received must be properly reviewed and approved under current Trust Bank procedures prior to fulfilling the request
  • Support trust administration and Investment Officers in assuring the account data integrity. This quality control and reconciliation directly contributes to maintaining positive advisor/client relationships and delivering quality customer service
  • 1+ years of applicable experience; including direct trust operations experience
  • Strong organization skills with strong attention to detail and an eye for accuracy
  • Professional, self-motivated individual with the proven ability to take ownership, personal accountability and initiative of accurate and timely completion of assigned responsibilities
  • Ability to prioritize and follow through on assigned tasks
  • Proficient with all MS Office applications, including Microsoft Word, Excel and PowerPoint
  • Ability to handle confidential and sensitive information with a high degree of integrity
  • Para-legal or comparable experience working with legal documents and communications
  • CTFA, CFP or work towards these or equivalent designations
  • Proficiency with Microsoft Access
7

Collateral Operations Professional / Markets Resume Examples & Samples

  • Management, monitoring, oversight and control of the daily delivery of multiple Front Office exposure, pricing and agreement feeds into the Global Collateral Management System
  • Work closely with technology teams to Identify and resolve data quality issues which may impact Collateral Margin Calls and create credit exposure to the firm
  • Detailed analysis on trade and mark to market (MTM) variances, working closely with the global middle office team on potential booking, curve and pricing issues
  • Escalation of issues to Margin Managers, Credit Risk, Middle Office & Senior Management
  • Understand and monitor risk across Bank of America Merrill Lynch portfolio of collateralized trades/agreements
  • Key escalation point and main point of contact for internal and external stakeholders
  • Driving process and control enhancements
  • Resolving complex operational issues
  • Working on key Collateral initiatives, partnering with senior managers, business partners including technology and change management teams to completely redevelop end to end infrastructure and future state process under the quartz banner in addition to development to support regulatory changes
  • Understanding of new regulations and impact to Collateral, team, processes, determine development and support needs
  • Support of new Collateral regulations that come into force in Q3 working with APAC and EMEA control teams to provide a follow the sun support model
  • Implementation of data control standards across all LOB’s and centralization of functions into control team
  • Working on target state in line with Collateral Master Plan
  • College degree or related work experience
  • Proven and effective management experience and skills
  • Strong Excel and Access skills
  • Highly numerate with analytical problem-solving ability with proven track record of delivering results
  • Self starter, well organized, ability to meet tight deadlines
  • Excel at engaging with global peers to ensure best practice is adopted at all times
  • Process reengineering to improve control, automation and levels of sophistication
  • Understanding of a control environment
8

Operations Professional Resume Examples & Samples

  • Work with Accounting; Client Data Services; Marketing and Technology (IT) to resolve issues with open files; initiate standards and best practices to ensure the department functions efficiently and effectively to meet set goals including month end processing
  • Work to resolve “snags” and follow ups on hold items with Account Executives and suppliers to ensure accurate and timely resolution. Provide tracking and reporting to monitor open and aging items
  • Reconciliation and tracking of suspense items. Monitor suspense aging and follow up to minimize aging and ensure aging standards are exceeded or met
  • Perform monthly reporting on supplier data including but limited to Expedia revenue tracking; over payments and monthly account budget versus actual and forecast
  • Confer with management team and IT weekly on open files and processing issues to determine how we best approach the open files
  • Perform interface between Premium Master and ACCPAC system weekly and daily as needed to ensure proper revenue recognition realized each month and close deadlines are met
  • Review splits on accounts as they are developed and coordinate split review and distribution amongst the split team
  • Support and complete monthly close activities to ensure monthly timeliness and processes due dates are all met or exceeded. Including reports and communication of deadlines
  • Initiate and approveelease wires and ACH debits for Bank accounts as needed
  • Assist with Client data service error review and analysis to determine process improvements
  • 5 – 7 years related experience
  • Strong verbal, written, and analytical skills
  • High level expertise with office software, particular with Microsoft Word and Excel
  • Demonstrate excellent interpersonal skills
  • Exceptional analytical, problem solving, and accounting skills
  • Manages time effectively
  • Ability to work effectively with internal and external customers
  • Able to work independently, a self-starter and with team
  • Able to juggle multiple priorities and projects as needed
  • Detail oriented and able to meet deadlines
9

Shared Services Operations Professional Resume Examples & Samples

  • At least 2 years’ experience managing an operations process and communicating with customers and trading desks and/or
  • Business Analysis experience; analyze process and write business documents
  • Market product and Dodd Frank Reporting knowledge a plus
  • This self-starter position requires motivation and excellent verbal and written communication
  • Ability to initiate collaboration with various departments
  • Understanding of SQL and the ability to write queries for data analysis a plus
  • Proficiency in MS Office – Excel, Access, PowerPoint, Word. Business Objects a plus
  • Education: Bachelor’s degree
10

Business Operations Professional for Services Resume Examples & Samples

  • Provide operational support to regional services management on forecasting, planning, achievement of both revenue recognition and bookings, as well as special projects
  • Define and implement processes and reporting in support of business decision-making
  • Act as trusted advisor to regional service managers in the DACH and Beleux regions
  • Guide regional adoption of new tools and processes
  • Act as regional interface to other Red Hat teams such as Finance, Sales Operations, and global support teams
  • Act as the regional subject matter expert on all operational procedures
  • Extensive operations experience in an IT sales and services environment
  • Demonstrative ability to successfully define and apply operations knowledge to contribute to strategic goals
  • Excellent interpersonal communication skills, both written and verbal; ability to influence and manage conflicts
  • Attention to detail and analytical abilities to make reconmmendations for decision-making
  • Demonstrative success working with cross-functional teams
  • Superior spreadsheet skills and experience of working with open source products and Google tools is an advantage
11

Seasonal Operations Professional Glendale Resume Examples & Samples

  • Previous retail or luxury retail experience or relevant customer related experience (i.e. hospitality, etc)
  • Ability to work with a diverse client base
  • Proficiency in Point of Sales (POS) systems and Microsoft Outlook/e-mail
12

Virtual Operations Professional Resume Examples & Samples

  • Knowledge and understanding of back office operational functions, processes, and systems. Strong understanding of/experience with integrated business systems, time and expense processing, billing/invoicing, AR/DSO, and onboarding/off boarding procedures
  • At least two years of Operations experience required
  • Excellent planning and organization skills to establish courses of action to ensure that work in completed efficiently
  • Ability to handle sensitive and confidential material with a high level of professionalism and integrity
  • Excellent time management skills and attention to detail
  • Proficiency with Microsoft Word and PowerPoint
  • Experience utilizing Peoplesoft is strongly preferred
  • Ability to identify problems, escalate issues and implement or recommend resolutions
  • Ability to operate within a centralized management structure
  • Demonstrated ability to effectively service internal and external customers. Must have record of strong customer service
  • Work independently, have high energy and personal ownership, manage time effectively, be organized, creative, and work in cooperation with others to achieve objectives
13

Trade Operations Professional Analyst Resume Examples & Samples

  • Prepare and review the daily reconciliation process for transactions, cash and holdings support for the assigned funds
  • Provide insightful commentary for reconciliations differences in the daily reports. Escalation of breaks or unsupported balances
  • Work with client traders, counterparties, custodian/prime brokers and accountants to settle financial transactions
  • Manage and monitor the timing and quality of deliverable packages to internal stakeholders
  • Establish plan for new client setup to ensure appropriate access to supporting documentation
  • Knowledge of hedge fund industry and related products
  • Strong computer skills including proficiency with spreadsheet
  • Strong organizational and detail oriented skills with proven ability to manage and prioritize work to meet deadlines despite frequent interruptions
  • Ability to work in changing, fast-paced work environment
  • Working knowledge of Bloomberg and corporate action processing/treatment
  • Experience with or an understanding of CFDs and/or equity swaps
14

Operations Professional Resume Examples & Samples

  • Professional experience working in an institution of higher education
  • Experience working with biomedical research
  • Experience with CU Marketplace and Concur
  • Experience working with physical space allocations and moves
  • Ability to understand and apply complex HR, procurement and University, State and sponsor rules and regulations
  • Ability to communicate effectively, both in writing and orally
  • Ability to establish and maintain effective working relationships with employees at all levels throughout the institution
  • Demonstrated commitment and leadership ability to advance diversity and inclusion
  • Must be knowledgeable of University procurement policies and procedures, and accounting codes
  • Knowledge and experience with allowable and unallowable grant expenses
15

Shared Services Operations Professional Resume Examples & Samples

  • 50% Daily Production Workflow
  • Supervise production workflow to meet daily Service Level Agreement, assign workload priorities as necessary
  • Manage and approve multiple simultaneous requests in a high pressure environment prior to account opening
  • Exercise sound and consistent judgment and document findings succinctly
  • Present complex issues and recommend solutions in straightforward manner to internal clients
  • Provide guidance to team members for any intricate matters encountered in the on-boarding process
  • 20% Data Stewardship/Data Quality
  • Identify data anomalies and perform root cause analysis to minimize errors
  • Create an action plan for remediation
  • Coordinate with the business areas and manage successful completion of remediation action plan
  • 20% Liaison for New Products and other project participation
  • Represent CDL for New Products being introduced to the bank from a process, technology and control perspective
  • Work with business users & technology through project requirements, design and analysis phase to ensure coverage and quality for Customer data
  • Contribute ideas and participate in UAT testing to streamline the department’s processes
  • At least 3 years client on-boarding experience in a financial institution with products (i.e. derivatives, securitization, syndication) and operations (Front or Middle Office) knowledge
  • Solid understanding of business activities, compliance / risk issues
  • Rigorous and motivated by regulatory aspects
  • Excellent written and verbal communication and presentation skills in English
  • Proficiency in MS Office - Word, Access and Excel and end user tools such as Business Objects
  • Inquisitive, tenacious and investigative
  • Possess leadership qualities
16

Operations Professional Resume Examples & Samples

  • 2-3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, customer service, administration and shipping
  • Ability to manage project works and to meet deadlines
  • Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred
17

Operations Professional Resume Examples & Samples

  • Demonstrate passion as a Tiffany brand ambassador by providing the Tiffany Touch during every customer interaction
  • Demonstrate Customer Experience Behaviors identified within the TEI program (Voice of Customer Survey)
  • Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback
  • Utilize deep knowledge of product, service, and care and handling instructions to maximize customer satisfaction during each interaction
18

Global Accounting Operations Professional Accountant Resume Examples & Samples

  • Ensures work output and quality of the services meet stakeholder expectations
  • Prepares management reporting, variance analyses, and analytical tools. Researches financial anomalies and makes corrections as necessary. Escalates variances/issues for management attention
  • Reviews, analyzes, reconciles, and interprets financial results in lower risk areas with customer/business managers
  • Maintains a basic understanding of financial systems and data elements related to assigned accounting processes
  • Performs internal controls as assigned. Monitors compliance of processes, transactions, and balances with accounting and finance policies
  • Provides feedback and suggestions to management on where process efficiencies can be gained
  • Participates in the monthly financial statement close for assigned shared services processes
  • Supports the day to day maintenance activities for assigned tools (as applicable). Provides back-up and business continuity for outages as identified
  • Minimum of 2-3 years of directly relevant work experience
  • 2-3 years with a Fortune 500/multi-national consumer products company preferred
  • Intermediate verbal and written communication skills; ability to effectively communicate status, issues, and risks with leadership team
  • MS Office and intermediate Excel skills (pivot tables, VLOOKUP functions, etc.)
  • Customer service and cross-functional interpersonal skills
  • Pperational process subject matter expertise
  • Willingness to learn foundations of process optimization techniques
19

Accounting Operations Professional Resume Examples & Samples

  • Bachelor Degree in Accounting/Finance required
  • Detail oriented with excellent analytical and organizational skills
  • Experience performing in a fast-paced environment with proven ability to multitask
  • Competent MS Office skills – specifically Excel, Word, PPT
  • Competent writing and verbal communication skills
  • Referred knowledge of bank applications such as CMOD, Oracle, Checkfree Frontier and Mainframe
  • Strong interpersonal skills and an ability to work effectively in a team environment
  • Ability to perform in deadline driven environment
  • Ability to drive change and process improvements
  • 8-10 years in Accounting, balancing and reconciliation experience
20

Operations Professional Resume Examples & Samples

  • Strong understanding of/experience with integrated business systems, order intake/management, time capture, payroll processing, accounts payable and receivable, invoicing, and Experis Operating Model
  • Minimum of 2 years Administrative experience
  • Proficiency with Microsoft Word, Excel, PowerPoint, PeopleSoft
  • Excellent customer service skills to create, maintain, and enhance customer relationships
  • Ability to communicate in a clear, concise and fluent manner both verbally and in writing to gain agreement or acceptance. Ability to establish rapport and trust with integrity and honesty. Ability to express thoughts clearly and concisely
  • Must be able to communicate and interact effectively with multi-functional and diverse backgrounds
  • Ability to work independently with a team environment across all levels of employees
  • Ability to adapt to conflicting deadlines/priorities
  • Ability to operate within a centralized management structure while supporting the needs of the local market
  • Ability to meet or exceed performance expectations and operational goals
21

Trust Operations Professional Resume Examples & Samples

  • Ensure all investment forms (Ameriprise or third party) are obtained & completed correctly, and establish eWorkflow case to properly receive funding of assets
  • Perform all aspects of closing and de-funding of trust accounts in the trust administration system, which includes coordinating with the beneficiary on how to receive their proceeds or obtain transfer instructions from successor trustee. Identify that correct beneficiaries are setup in the system and create a data feed to third party for proper tax reporting. Ensure final statements and receipts are delivered once assets are distributed and partner with third party to produce final return
  • Support daily cash processing by entering distributions, researching errors and omissions and working with internal partners on account reconciliation
  • 1+ years of applicable experience required; preferably direct trust operations experience
22

Operations Professional Markets Resume Examples & Samples

  • Drive tax related projects and audit issues to resolution
  • Organize meetings and complete meeting minutes
  • Liaise with other internal departments across various global locations
  • Participate in ad hoc projects for new processes, regulatory & industry initiatives
  • Analyze current BAU processes to determine all proper controls are in place
  • Generate management reporting
  • Demonstrated analytical, decision making, and problem solving skills
  • Self-motivated and able to work with limited supervision. Candidate will be able to manage own time and know when to escalate
  • Previous tax operations experience
  • Excellent Excel, PowerPoint and Visio skills
23

Operations Professional Resume Examples & Samples

  • The nature of the work is focused on the effective and efficient distribution of products and services to customers
  • Collecting and analyzing the business requirements
  • Create tools to improve efficiency in data gathering and reporting
  • Extracting, merging and analyzing data from multiple sources
  • Reconciliating and validating data through multiple sources
  • Data modeling
  • Other data analysis as needed
  • Advanced skills in MS Word, Outlook, and Excel, i.e pivot tables, charts/graphs, macros
  • Intermediate in Access
  • Solid mathematical aptitude and effective project management skills
  • Ability to analyze and document business processes
  • Ability to make effective decisions under pressure
  • Ability to think analytically and should be a problem solver
  • Ability to gather and interpret relevant data and information
  • Ability to effectively communicate across multiple business types
  • Self-starter; self-motivated
  • Ability to multi-task and manage competing priorities
  • Typically requires a Bachelor’s Degree and minimum of 2 years directly relevant work experience
24

Bank Operations Professional Resume Examples & Samples

  • Support the Middle Office Data Assurance (MODA) team in reviewing onboarding requests
  • Support Lines of Business such as Transaction Banking, Commercial Banking, ACBW, and other supported LOBs
  • Make sure CIP/CDD has been completed and accurate
  • Review legal formation documents and identify any possible needs or gaps according to bank policy and compliance
25

Advanced Brokerage Operations Professional Resume Examples & Samples

  • Provide services as part of a brokerage operations functional team. This includes answering member and field phone calls, assisting other team members, managing workflow, flexing to provide functional coverage and collaborating with other service teams
  • Maintain a thorough understanding of brokerage operations products, services and affiliated systems including the NFS and Thrivent systems and applicable operational policies and procedures
  • Build and maintain a high quality and professional working relationship with all field professionals, clearing firm and internal business units
  • Analyze, approve and provide high quality and timely service assuring strong member and field satisfaction and achieving and exceeding established service level timeframes
  • Provide quality customer service by providing detailed, accurate and timely communications to ensure the field and clients have a reasonable understanding of the operational status of the account
  • Provide services as part of a brokerage operations processing team. This includes assisting other team members, managing workflow, flexing to provide functional coverage, collaborating with other service teams, and answering member and field phone calls as volumes warrant
  • Provide support in the development of policies, procedures and quality assessments
  • Achieve or exceed department quality standards
  • Balance a large and varied work load of both phones and processing of paperwork that has the potential to fluctuate greatly from day to day. They must be able to balance their work and prioritize to meet service levels that are critical to the success of Brokerage Operations
  • Ability to quickly find creative solutions to problems that are encountered is imperative making the member experience the best it can possible be. This will likely result in a more positive image of Thrivent, and has the potential to help retain or grow member relationships
  • Resilient with a proven track record of success under difficult circumstances and ambiguity. You set goals and consistently achieve them
  • You have the ability to quickly assess a situation and provide creative solutions
  • You have excellent time management skills and are able to self-direct
  • You adapt to situations and audiences appropriately
  • You are flexible and able to work off hours if needed
  • High School diploma or equivalent is required. Post-secondary education preferred
  • 1-2 years related experience required. Brokerage industry background and call center experience is a plus!
  • Currently holds active licenses: FINRA Series 7, 63 & 65, or 66 is required
  • Business acumen skills are desired
  • Demonstrates excellent interpersonal skills, positive attitude, and strong verbal and written communications skills and a high attention to detail
  • Thrives in a fast-paced, high-performing team environment!
  • Demonstrates resilience in the face of ambiguity, shifting priorities and rapid change
  • Keying data entry efficiently with proficiency and accuracy in typing/keyboarding is required. Beginner to Intermediate knowledge and use of Microsoft Suite, primarily in Word, Excel, PowerPoint, and Outlook is desired
  • Professional phone demeanor, tone and etiquette
  • Ability to quickly learn complex program and product knowledge
  • Ability to work on a PC, while accessing and navigating multiple software applications in a Windows environment and talking to the customer on the phone headset at the same time
26

CIO Business Operations Professional Resume Examples & Samples

  • At least 3 years experience in knowledge of financial process and accounting principles, including accruals / deferrals and business controls
  • At least 3 years experience in strong logical and analytical skills together with excellent communication and interpersonal skills
  • Ability to work across boundaries applying a problem solving approach and also good organizational capability
  • Professional approach and presentation
  • Personal Dedication
  • Attention to details / completed staff work
  • The ability to drive goals to meet targets
  • Understanding of IBM Internal organisation and structure
27

Operations Professional Resume Examples & Samples

  • Bachelor’s Degree from an accredited college or university in business or a related field
  • Five years of progressively responsible administrative and/or operations experience in a retail or professional service industry
  • Three to five years of advanced (management) level customer service experience
  • Availability to include nights and weekend hours
  • Three to five years of experience in supervising at least 20 part time staff
  • Management and operational experience in a university bookstore
  • Master’s degree in business or associated field from an accredited college or university
  • Experience in human resources and finance
28

Trust Operations Professional Resume Examples & Samples

  • Responsible for trust account operations functions, including opening of new accounts in the trust administration system, completing all necessary paperwork to open accounts that will be owned by the trusts, initiating and tracking trust funding and establishing interfaces with all feeder and satellite systems used in trust administration
  • Process closing and de-funding of trust accounts in the trust administration system, confirming all waivers and releases have been received, acting on delivery instructions and terminating interfaces with all feeder and satellite systems used in trust administration
  • Respond to client and advisor requests for information. Requests may be received from Senior Trust Administrators, Investment Officers or can come directly from advisors and clients. Requests received directly from advisors and clients must be properly reviewed and approved under current Trust Bank procedures prior to fulfilling the request
  • Handle basic trust administration or investment duties for specific trust relationships. Examples include but are not limited to, administration of Irrevocable Life Insurance Trusts (ILITs) or development of investment allocation strategies for bundled trust accounts. Support the Senior Trust Officer of New Business by performing trust document review work for potential new account acceptance or future nomination of the Trust Bank in governing documents
  • 1+ years of applicable experience; preferably direct trust operations experience
  • FINRA Series 6, 7
29

Banking Operations Professional Resume Examples & Samples

  • Provide administrative support to ISA Operations management
  • Coordinate and manage daily calendar and schedule
  • Perform daily administrative duties, such as: travel arrangements, meeting arrangements, catering order, answering and directing incoming calls, opening and sorting incoming mails, filing etc
  • Primary contact with internal division and department heads, their assistants and clients
  • Front desk receptionist duties for Bank’s customer, outside vender, internal visitors etc
  • Meeting arrangement – room booking, preparation and distribution of materials, creation of meeting minutes, arrangement of meeting facility etc
  • Process expenses, reimbursements and supply ordering
  • Support and promote planning function and initiatives
  • Produce reports, procedures and presentation materials in efficient and timely manner
  • Project management support such as SAP: OVS and Fibridge Users Profile Change Management / SRD (System Request Development) facilitation assistance
  • Monitor, report and follow-up progresses of KPIs such as, but not limited to,Training
30

Senior Operations Professional Resume Examples & Samples

  • Independently process, reconcile and/or balance for the assigned product in an accurate, timely and compliant manner
  • Work with appropriate internal and external business partners to research and resolve issues, troubleshoot and provide seamless service. Identify process improvements and partner with appropriate resources to implement solutions
  • Utilize various computer applications to provide operational processing information and take action as appropriate. May participate in various team or department project requests, as assigned
  • 1+ years of relevant experience
  • Demonstrated ability to manage multiple priorities in a fast-paced, results-driven transaction-based environment
  • Demonstrated understanding of company and industry regulatory requirements
31

Operations Professional Resume Examples & Samples

  • Review and analyze tax lots closed due to a Versus Purchase (VSP) trade on Vestmark/Premium Wealth Tool. Make corrections. Validate updates daily on Premier Wealth Tool
  • Process, reconcile and/or correct tax lot and cost basis entries for all brokerage products, including mutual funds, securities, and bonds through various internal processing systems. Work with both internal and external business partners to research and resolve issues in an accurate and timely manner. Ensure processing of transactions follow industry rules/regulations and internal compliance procedures
  • Work with both internal and external business partners to research and resolve issues, troubleshoot and provide seamless professional service. Provide support to other team members as necessary
  • Run various reports on access databases to provide operational processing information and take action as appropriate. Participate in various ad hoc responsibilities and project requests, as assigned
  • Strong attention to detail including demonstrated ability to meet accuracy standards in a high-volume processing situation
  • Ability to research and resolve problems
  • Previous operations, processing or customer service experience
32

Operations Professional Resume Examples & Samples

  • Process, reconcile and/or balance for the assigned product in an accurate, timely and compliant manner. May receive guidance from Coaches or Team Leads on a frequent basis
  • Work with appropriate internal and external business partners to research and resolve issues, troubleshoot and provide seamless service. Provide support to other team members as necessary
  • Utilize various computer applications to provide operational processing information and take action as appropriate
33

Operations Professional Resume Examples & Samples

  • Minimum of 2 years of professional experience
  • Experience working in a finance/accounting department supporting billing/invoicing, collections, etc
  • Very strong proficiency in MS Excel with strong detail-orientation and problem solving
34

Service Operations, Professional Asst Resume Examples & Samples

  • Communicating a broad range of PwC services
  • Preparing concise, accurate documents Demonstrated some proven ability and success with serving as a team member by
  • Providing candid, meaningful feedback in a timely manner
  • Keeping leadership informed of progress and issues
35

Operations Professional Resume Examples & Samples

  • Processing of cash payments to clients
  • Creation of new security records in CBAM’s systems and any necessary updates to existing securities
  • Monitoring and update of security prices
  • Production of periodic reporting to clients (valuations and tax packs)
  • Calculation and debiting of fees from clients
  • Daily reconciliation of CBAM records against those of third party custodians and administrators
  • Allocation of trail commission received from investments in funds
  • Production of ad hoc client reports
  • Daily reconciliation of in house retail funds
  • Daily/weekly reconciliation of institutional client data
  • Probate valuations
  • Processing of client payments
  • Client service to investors in a range of film fund partnerships
  • To fully comply with the Financial Services and Markets Act 2000 (as amended from time to time) and the rules of The Financial Services Authority and any other applicable laws and regulations
  • To communicate and escalate potential issues in a prompt and effective manner
  • To participate in relevant training courses when requested to do so, in particular anti-money laundering and market abuse training
  • To adhere to the relevant Asset Management division policies, including those on conflicts of interest, gifts and entertainment at all times
  • To follow the Group and local rules on personal account dealing as set out in the Group Personal Dealing Rules and supplemented by specific additional local requirements set out in the relevant Compliance Manual
  • To fully comply with the relevant Anti-Money Laundering regulations, specifically relating to the verification of clients and report promptly any knowledge or suspicion of money laundering activities to the relevant MLRO
  • To fully comply with the FCA’s statement of Principle and Code of Practice for Approved Persons, as set out in the FCA’s rules
  • To fully comply with the FSA’s statement of Principle and Code of Practice for Approved Persons, as set out in the FCA’s rules and to undertake and record sufficient appropriate CPD to evidence that you have adequately maintained your competence
36

Operations Professional Resume Examples & Samples

  • 70% Operational Control Compliance
  • Work as a compliance lead for Corporate driven requirements
  • Establish, coordinate and ensure consistency in completing process driven compliance requirements across the Center. Requirements include, but not limited to: Business Resliency, RIM, Logical Access, etc
  • Work with CBS Center Leadership Team and various Center teams on identifying compliance gaps and taking action to resolve
  • In alignment with Cargill COE teams, develop and/or customize compliance training for CBS Center
  • 20% Financial Control Process
  • Actively participate in the documentation and review of financial controls and understand end to end process
  • BA/BS degree or professional qualification in Accounting or Finance
  • Minimum of 7+ years of accounting/financial experience
  • Experience in documenting internal control design and identifying control and compliance gaps and inefficiencies
  • Ability to interact with and influence multiple levels of an organization
  • Proven ability to manage multiple tasks and adapt to a changing environment
  • Demonstrated ability to make sound decisions and take initiative
  • Advocate for change and continuous improvement
  • Experience in working with testing/evaluating financial control framework (SOX) environment
  • Working Knowledge of ERP (JDE/SAP)
  • End to end process knowledge on RTR, PRTP, OTSC and others