Mgr Operations Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the mgr operations job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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JH
J Hagenes
Johnathon
Hagenes
51276 Tomasa Cape
San Francisco
CA
+1 (555) 108 0539
51276 Tomasa Cape
San Francisco
CA
Phone
p +1 (555) 108 0539
Experience Experience
03/2015 present
Houston, TX
Mgr, Operations
Houston, TX
Mgr, Operations
03/2015 present
Houston, TX
Mgr, Operations
03/2015 present
  • Participation in sales process to ensure accurate SOW and Work Order development
  • Create and maintain a suite of reports mainly used by Planning & OPS. This includes WMS and Just Enough reports, Item Master, Inventory Master, Product Master, PO Master, seasonal tracker, various alerts, exception reports, slotting, cycle count, and inventory mgmt
  • 15% Policy Implementation and OptimizationWorks with the Institute’s administrative leadership team to continually optimize processes and workflow to achieve increased productivity and enhanced output. Monitors productivity of support and production staff to ensure best results; suggest potential updates as circumstances arise
  • Evaluate performance of direct reports and provide coaching and development
  • Provide leadership/guidance for innovative solutions to a wide range of complex/difficult situations or problems. Make decisions that have cross-functional and financial impact
  • Act as the leader of the team that is the liaison between Global Service/GSP organization and the JDEdwards business and systems teams for processes and systems. Customers also include commercial operations,
  • Ensures employee conformance to established policies and practices by providing timely training
03/2008 01/2015
Dallas, TX
Mgr Operations
Dallas, TX
Mgr Operations
03/2008 01/2015
Dallas, TX
Mgr Operations
03/2008 01/2015
  • Develop and implement procedures to measure the performance of all employees and processes. Develop and implement procedures for continuous improvements
  • Develop agenda, materials, and conduct the quarterly meetings of all network practice management staff
  • Works collaboratively with peers to manage resources and enhance work processes to meet overall Service Level objectives to internal and external client groups
  • Assist with Distribution Methodology development and budget development under the direction of the Director of Operations
  • Manage, coach, train and mentor, providing guidance and assistance to staff in order to meet business goals and objectives
  • Provides leadership to the warehouse team, including performance reviews, staff training & development, hiring, terminations, and counseling
  • Develops, implements and maintains procedures controls and objective metrics to facilitate accurate measurements of performance and service level reporting
07/2005 01/2008
Boston, MA
Mgr-operations
Boston, MA
Mgr-operations
07/2005 01/2008
Boston, MA
Mgr-operations
07/2005 01/2008
  • Provide leadership to the warehouse team, including performance reviews, staff training & development, hiring, terminations, and counseling
  • Provide clean and safe working condition of the facility and equipment; check security at customer center to ensure everything is secure
  • Develops, through leadership of direct reports, a world-class and work-teaming environment among his/her direct reports
  • Perform administrative functions such as printing delivery receipts, manifest shipments on a trailer, billing freight bills, trace shipments, etc
  • Monitor and analyze all opportunities to cut costs and improve efficiencies
  • Lead, educate and develop company employees
  • Assist customers with rate quotes, claim information and setting appointments
Education Education
Bachelor’s Degree in Engineering
Bachelor’s Degree in Engineering
University of Illinois at Chicago
Bachelor’s Degree in Engineering
Skills Skills
  • Thorough knowledge of brewing quality with the ability to analyze business reports and recognize trends to enable corrective action
  • Strong understanding of HR policies and procedures and have the ability to effectively implement them
  • Ensures accountability for performance of service quality and productivity metrics
  • Ability to apply high level root-cause and problem solving skills at all levels
  • Ensures accountability for actual performance of Drivers and Service Techs compared to planned performance
  • Ability to juggle priorities rapidly, prioritize, adapt to change, work well under pressure in an entrepreneurial environment, and manage a project from start to finish
  • Ability to manager all aspects (procurement, liquid processing, packaging production and shipping) with full responsibility for approximately 60 direct and indirect reports
  • Unyielding attention to detail
  • Ability to travel within the Richmond Metro/Tri-Cities region
  • Strong negotiation and conflict resolution skills necessary to reach successful outcomes with team members, on-loan personnel, equipment vendors, contractors, distributors and sales/marketing personnel
Create a Resume
1

Senior Business Mgr Operations Risk Transformation Resume Examples & Samples

  • Enter team specific context. GBM example as per below
  • Global Banking and Markets Operational Risk (OR) is a global team primarily existing to discharge effective oversight over all operational risks faced by the Global Banking and Markets business. The team has the following Group operational risk-mandated accountabilities
  • Provides advice on best practices/lessons learnt and conducts quality assurance and end-to-end oversight across all operational risks
  • Challenge and advice on the effective operation of the Operational Risk and Control framework
  • Co-ordinates/manages capability that ensures end-to-end oversight and validates the accuracy and appropriateness of the business/infrastructure functions control activity through targeted testing/monitoring
  • The team operates out of six main sites with global management based in London. The sites are Sao Paulo, Mexico City and New York covering the Americas region, London, Dubai and Paris covering the EMEA region and Hong Kong covering the Asia-Pacific region. A functional unit exists to support the regional/business-aligned coverage team with operational support and strategic guidance
  • This role will require the individual to assume a proactive, collaborative role across the OR areas and the business partners to ensure the creation and ongoing management of an operationally “excellent” organization
  • Strong knowledge of the front-to-back control environment surrounding capital markets and corporate / investment banking, securities services and/or payment and cash management
  • Ability to distil complex and varied data into insightful information
  • Strong business understanding of operational risk practices and how these apply to the relevant global business or region
  • Good process analysis and problem solving skills
  • Good financial management ability
  • Delivery-focused with attention to detail and ensure tasks are completed on time and to the required levels of quality
  • Proven ability to prioritize workload effectively in line with business priorities
  • Skilled at operating in a matrix and able to deal with conflicts between local and global priorities or considerations
  • ‘Can Do’ attitude. Willing to turn a hand to whatever task is required
  • Comfortable in acting through influence rather than direct control
  • Skilled decision-maker – considered and timely especially when under pressure
  • Ability to build relationships by communicating, influencing and negotiating effectively with business heads, senior managers, third party consultants, technical experts across the whole department and business users
  • Willingness to own work and problems and see through to completion and to use own initiative to resolve issues, whilst dealing with a diverse range of people
  • Strong interpersonal skills, coupled with the ability to succeed within a matrix management structure and build and maintain global team relationships
  • Able to delegate effectively where necessary
  • Ability to work with minimal supervision and to contribute to a larger team; and a flexible approach to working hours and responsibilities
  • Self-motivation, and a proven rapid learning capability in a changing environment are essential
  • Drive and tenacity to ensure change is effectively implemented in a matrix environment
  • Committed to personal and professional development
  • Able to work independently, proactively and under pressure against multiple deadlines
  • Navigating – understanding and translating Change Delivery strategy into own team and aligning directions accordingly
  • Aspiring – being ambitious about providing the highest standards of delivery and embedding them in the team
  • Driving – setting stretching goals for self and team and delivering them with courage and tenacity
  • Mobilising – authentically engaging with team, colleagues and business partners to deliver at pace
  • University graduate preferably with a degree in Accounting, Management or Finance
  • Experience in a service company model
  • Previous background of working in a matrix organizational structure
  • Effective written and spoken communication skills in English
  • Evidence of delivery in a similar role within a global organization
  • Strong relationship management with a focus on financial and budget requirements. Able to work with individuals at different levels
2

Dept Mgr, Operations Resume Examples & Samples

  • 3-5 years of leadership / management experience
  • 5-7 years of bank operations experience
  • Bachelor’s degree or equivalent work experience in a technical or business field
  • Demonstrated technical aptitude with regard to mainframe, distributed systems, and transmissions
  • Ability to prioritize and execute multiple initiatives at the same time through to completion
  • Seeks knowledge of industry trends that may impact the business and technology platforms that are supported
  • Effectively partner, influence, and negotiate with various senior lines of business partners, technology, compliance and external partners
  • Acts as a change champion and challenges the status quo to help elevate, engage, and execute the vision
  • Provides leadership that identifies, prioritizes, and implements standardized business and technology best practices
  • Comprehends, analyzes, and communicates complex technical concepts to a variety of audiences
  • Acts as the crisis coordinator during technology related issues, which includes consulting and communicating with management
  • Provides coaching, feedback, recognition and growth opportunities to team members to develop an engaged, talented and diverse workforce
  • Primary escalation point 24X7, 365 days a year for all PDOS applications
  • Interacts and effectively communicates with internal and external partners that represent a variety of organizations
  • Creates and executes cross functional PDO communications, which includes critical incident communications
3

Dept Mgr, Operations Resume Examples & Samples

  • Responsible for team performing life of loan commercial loan servicing activities including loan level adjustments, fulfilling service requests, loan funding, syndication/participation and multi-rate option servicing,data corrections, escrow servicing,
  • Work with business partners to analyze and devise strategies to improve customer experience, reduce cycle time, improve accuracy, expand customer self-help capabilities
  • Select, develop and lead skilled and motivated servicing professionals and leaders needed for a strong, reliable infrastructure to support Key’s commercial banking teams across the country
  • Accountable for achievement of all productivity, quality and Service Level goals by team members
  • Responsible for ensuring superior client servicing throughout the life of each loan. This activity involves direct client and business partner contact to respond to the needs and requests of our customers. Responsible for monitoring and tracking of service activities ensuring root cause analysis and appropriate internal feedback is occurring
  • Serve as a role model by consistently demonstrating desired leadership behaviors
  • Coach and develop teams to recognize and take advantage of opportunities to improve operational efficiency, reduce overhead and/or minimize turnover
  • Communicate KeyCorp, KT&O and LS goals, policies, priorities and procedures to team members in a clear and positive manner
  • View all activities performed within the team with a clear understanding of possible risk. Actively seek ways to mitigate that risk by putting proper and sustainable controls in place. Ensure that all activities are compliant with various laws and regulations governing consumer loan servicing and credit inquiry functions
  • Implement new policies and procedures, ensuring that timely and appropriate training has occurred
  • Work closely with Department Manager peers cross-site to identify service exceptions and address them holistically with all Associates in the cross-site team
  • Accountable for budgeting and forecasting for area of responsibility
  • Assume business leader role in certain technology or process projects that affect process area
  • 2-5 years of leadership experience, preferably in loan servicing, operations management or equivalent field
  • Operations management skills
  • Loan origination/servicing experience desired
  • Working knowledge of loan accounting and loan systems
  • Knowledge of industry trends and practices
  • Lean Six Sigma or equivalent problem solving skills
4

Dept Mgr, Operations Resume Examples & Samples

  • Play a leadership role in providing ongoing production support for Loan Services systems; Set priorities for assigned systems, taking into consideration Key’s strategic priorities, client impact, availability of resources, compliance requirements, funding requirements, impacts to Loan Services processes, etc
  • Independently lead problem and enhancement review meetings with analysts, Data Quality, Process Areas, Technology, Vendors and/or other Business Partners. Anticipate business needs for enhancements
  • Serve as system consultant to Process Areas and Lines of Business relative to new products and initiatives
  • Maintain knowledge and expertise in Loan Services processes, supporting applications and their interfaces
  • Translate business needs and requirements to Technology; translate technical updates to the Process Areas and Lines of Business
  • Exhibit critical thinking, problem solving and negotiating skills to resolve difficult and sometimes controversial issues; escalates issues as appropriate to the correct level of management
  • Ensure organization is prepared to support project implementations through training, communication, and the development of operational procedures
  • Lead and coordinate small projects and initiatives; provide subject matter expertise, business analysis and support for small to large scale projects, including but not limited to analyzing and defining business requirements, identifying and resolving project issues, testing, implementing and supporting installations
  • Mentor other business analysts to enhance their knowledge and experience, resulting in higher performance; identifies and provides learning opportunities to other business analysts
  • Lead and/or participate in senior management updates and presentations
  • Performs business analysis for consumer and/or commercial loan applications in Loan Services, including mainframe, PC, distributed systems and web-based applications
  • Bachelor’s degree in Business, Information Technology, or equivalent work experience
  • 5+ years consumer and/or commercial loan system experience
  • Project management experience, training or exposure, including experience using Workfront
5

Mgr, Operations Account Mgmt Resume Examples & Samples

  • Tracks and trends root causes to develop systematic solution to operational challenges
  • Recruits, selects, trains and retains highly qualified professionals. Provides the leadership necessary to maintain a motivated, productive and competent team through open communication and delegation of responsibilities and authority
  • Manages oversight on issue resolution
  • Preferred Other Robust experience with operational process and root cause analysis
  • Advanced Demonstrated written communication skills
  • Intermediate Ability to work in a fast paced environment with changing priorities
  • Intermediate Demonstrated leadership skills
  • Intermediate Ability to implement process improvements
  • Required Advanced Microsoft Access
6

BDS Region Mgr-operations Resume Examples & Samples

  • Bachelor's Degree preferred; Master's Degree desirable
  • Minimum 10-15 years broker dealer, securities industry related experience, including complex operations and management of procedures and staff
  • Must possess excellent verbal and written communication skills and demonstrate a strong customer focus and customer orientation
  • Must display tact and diplomacy in difficult and or awkward situations
  • Global Acumen or the ability to manage successfully in global cultures
  • Excellent financial, accounting, project management and analytical skills
  • Ability to multi task and co-ordinate a large number of complex responsibilities accurately
  • Working knowledge of MS Word, Excel, PowerPoint and technical operating systems
7

Mgr-operations Resume Examples & Samples

  • Responsible for the planning and execution of the manufacturing effort for programs and functions awarded and assigned. This includes staffing, setting schedules, planning shop layout, material flow, daily production rates, and cost estimates/budgets
  • Manages and gives direction to both salaried and bargaining unit employees in operations and manufacturing engineering in attainment of safety, environmental, quality, schedule and cost goals
  • Serves as a point of contact with the customer on schedule changes, production status and other operations issues
  • Ensures Operational obligations and objectives are met. Provides leadership and anticipates/resolves issues and inter-group conflict
  • Makes presentations and interfaces with senior management, corporate-level managers and high ranking customers on all matters affecting the status of operations
  • Ensures direct reports prepare cost center budgets and then reviews and approves. Reviews monthly reports detailing operating, direct labor utilization and efficiency, scrap, rework and defect per vehicle data. Develops and executes plans to address unfavorable trends or variances. Ensures production at lowest achievable cost
  • Reviews and analyzes capital budget requests and implements necessary capital improvements for the facility
  • Develops, through leadership of direct reports, a world-class and work-teaming environment among his/her direct reports
  • Keeps Site Manager, Program Directors, and VP/GM appraised of the production status of all programs. Responds to requests for information to support bids and ROM’s (Rough Order of Magnitude) for potential future business opportunities
  • Co-plans with his/her staff, and then directs and manages, the professional development of direct and indirect reports to ensure: (1) excellent current and future job performance; (2) adequate preparation for the employees’ future career growth opportunities: (3) a highly talented and motivated workforce that will achieve the Company’s immediate and strategic objectives
  • Directs and manages all departmental activities and responsibilities either personally, or through his/her staff, to ensure the needs of all internal and external customers are met, and the goals and objectives of the company, division and department are supported and achieved
  • Oversee the training and implementation of Lean Principles, Kaizen Projects and/or Six-Sigma techniques throughout the organization
  • Work requires a Bachelor’s Degree in Engineering, Business, Industrial Technology, Manufacturing or other strongly related discipline. Master’s Degree in Engineering or Business related field is preferred
  • Requires a minimum of twelve (12) years of relevant experience in such areas as manufacturing, manufacturing engineering, quality, and contracts plus a minimum of three year’s experience supervising office and production personnel. Previous experience working in a government contract environment is desired
  • An exceptionally high level of analytical ability is required to solve quality, cost and resource-planning problems; prioritize production scheduling; develop and execute manufacturing plans; and respond to customer requested changes
  • Demonstrated ability to effectively communicate is required. Requires the ability to relate to all levels of personnel and to drive the plant forward on a continuous improvement path
8

Mgr Operations Process Resume Examples & Samples

  • Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line
  • Manage/drive core store operations projects and/or process improvements. Manage day to day processes related to their areas of responsibility
  • Create and maintain project work plans
  • Respond proactively to unanticipated store needs arising out of a variety of inputs
  • Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement
  • Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise
  • Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations
  • Demonstrate proficiency/understanding of specific processes
  • Maintain knowledge base regarding specific operations and processes within store operations
  • Strong business, functional and/or store knowledge for their area of responsibility
  • Leadership and management experience preferred
  • Ability to partner/communicate well with the field/stores
  • High sense of urgency in responding to field needs Strong big picture; strategic thinking skills
9

Mgr Operations Process Resume Examples & Samples

  • Manage/drive core store operations projects and/or process improvements
  • Manage day to day processes related to their areas of responsibility
  • PMI certification preferred
  • Strong big picture; strategic thinking skills
10

Mgr Operations Process Resume Examples & Samples

  • Being a business leader over Systems & Technology applications and tools (e.g. InstallConnect, Install2Go, MyInstall, HDConnect)
  • Partnering with Home Services operational teams to ensure best-in-class support for our Service Providers
  • Implementing and developing system and technology changes to improve Service Provider operations
  • Provide guidance and training specific to area of expertise
  • Assist in collaborating findings from data and making verbal/written recommendations
  • Leadership of onshore and offshore resources
  • Ability to act as business leader on technology initiatives; experience creating business requirements, working through functional design, QA, pilot, and rollout/implementation is helpful
  • Knowledge of Home Depot’s stores, systems, applications, Home Services business, and Service Provider operations a plus; example systems include ESVS and Siebel
  • Ability to teach, coach and train people on new processes and tools
  • Past experience in implementing large project rollouts
  • Ability to multitask and manage several projects and processes concurrently; strong prioritization skills
  • Ability to work with IT, lead and influence project direction, enhancements and fixes
  • Strong listening and feedback-gathering skills (much work is driven from recommendations of Service Providers, Field Team, and Store)
  • Strong communication skills to work with large number of business partners and customers
  • PMP certification, MBA, Six Sigma a plus
11

Mgr-operations Resume Examples & Samples

  • Plan daily manpower needs to ensure customers’ freight is delivered and picked-up timely and damage free
  • Monitor dock to ensure proper loading techniques
  • Evaluate and reconfigure route structures and bids based on local tendencies and characteristics
  • Conduct safety meetings and facilitate quality groups
  • Monitor and analyze all opportunities to cut costs and improve efficiencies
  • Assist customers with rate quotes, claim information and setting appointments
  • Provide clean and safe working condition of the facility and equipment; check security at customer center to ensure everything is secure
  • Identify freight moving at incorrect weight and classification
  • Monitor actual performance data and gather information for reporting
  • Assist Operations Supervisors as needed; conduct pre-shift meetings; implement company policy
  • Prior management experience preferred
  • Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules preferred
  • Able to work in a remote location, taking self-initiative without requiring immediate local supervision
  • Knowledge of Microsoft Office Suite and Internet
12

Mgr, / Operations Team Resume Examples & Samples

  • Ensure staff is properly developed to carry out their daily responsibilities and effectively service business partners
  • Interact with associates through formal and informal means as a way to develop a productive, engaged work force
  • Develop controls which reduce risk to the organization
  • Demonstrates ability to communicate clearly with coworkers, managers, and business partners
  • Demonstrates ability to effectively communicate in writing
  • Demonstrates ability to actively lead team activities or work initiatives
  • Demonstrates ability to be detail oriented, and ensure work produced is of high quality
  • Demonstrates advanced problem solving skills
  • Highly knowledgeable in multiple areas of custody
13

Mgr Operations Resume Examples & Samples

  • Serve and manage as the principal liaison to payers regarding all non-clinical aspects of the organization’s shared savings contracts
  • Maintain network rosters
  • Serve as the principal liaison to practice management staff
  • Develop agenda, materials, and conduct the quarterly meetings of all network practice management staff
  • Identify practice needs and communicate with VCP team to develop strategy to fulfill needs
  • Assists in facilitating Board, Committee and sub-group meetings, internal senior leadership meetings, and other related Clinical Integration activities
  • Collaborates with key stakeholders to develop project plans; drive results and revise plans as appropriate while maintaining linkage between projects, business needs and priorities
  • Assist with Distribution Methodology development and budget development under the direction of the Director of Operations
  • Evaluates resource needs to support objectives; identifies and schedules project deliverables, milestones and required tasks; monitors progress on key initiatives, leading towards achievement of goals
  • Identifies problematic issues, determines reasons and actions taken to resolve, and escalates appropriately; conveys corrective action plan to stake holders and follows up periodically to determine current status
  • Communicates clearly, regularly and effectively with all levels and functions to create an atmosphere of mutual respect, openness and encouragement
  • Maintains the confidentiality of the meetings attended
  • Builds rapport and establishes credibility with the physician leadership and members
  • Manage distribution of updated Network Participation Agreement and supporting documents to all participating practices
  • Manage incentive payout communications to network physicians
  • MBA or MHA preferred
  • Two years of primary care practice experience in the healthcare industry required
  • Primary care practice management experience preferred
  • 3-5 years project management experience developing project plans, preferably in financial services, hospital operations, clinical, supply chain, or information systems-oriented environments
  • Health insurance payer contract knowledge highly preferred
  • Superior prioritization, organizational, and project management skills
  • Experience with spreadsheet and database tools (e.g. Excel, SQL, access database) required
  • Organization - Proactively prioritize initiatives and have keen ability to multi-task
  • Ability to work independently; resourceful and proactive
  • Clear and confident communicator internally and with members/external partners
  • Ability to juggle priorities rapidly, prioritize, adapt to change, work well under pressure in an entrepreneurial environment, and manage a project from start to finish
  • Passionate about improving the healthcare system
  • Unyielding attention to detail
  • Ability to travel within the Richmond Metro/Tri-Cities region
14

Mgr Operations Resume Examples & Samples

  • Manages the planning and execution of Production and Dispatch/Scheduling activities ensuring that adjacent processes are smoothly and continuously running, materials waste is minimized and delivery schedules are consistently met
  • In conjunction with location and regional management, develops operating budgets and capital expenditure recommendations in order to meet operational and financial goals for the location
  • Ensures that process and quality controls are consistently observed; encourages staff recommendations to optimize processes whenever possible
  • Participates as part of the Schedule Review Team
  • Manages a department to ensure achievement of functional and budget/financial goals
  • Supervises assigned employees including staff selection and training; planning, assigning and directing work; conducting performance reviews; rewarding and disciplining employees; addressing complaints and resolving problems
  • Understands and observes all safety procedures and practices and ensures that employees observe all safety procedures and practices in order to prevent injuries or damage; schedules periodic safety meetings and solicits recommended changes to improve safety procedures
  • Work is in an office setting and generally sedentary with physical effort associated with using a computer, but may involve walking or standing for brief periods of timeo
  • May be required to occasionally lift, carry, push, pull, or otherwise move objects up to 25 pounds
15

Mgr, Operations Resume Examples & Samples

  • Overall accountability for assigned programs including sales, service delivery, KPI attainment and client satisfaction
  • Direct management of operations managers and program supervisors
  • Actively monitor production, service level and quality and make adjustments as needed
  • Internal and external reporting requirements, including MOR, QBR and other reports as required
  • Evaluate performance of direct reports and provide coaching and development
  • Ensure profitability for programs by managing resources appropriately
  • Communicate with clients regularly to ensure visibility and partnership
  • Track program financials including gross margin, P&L and revenue forecast
  • Ensure timely and accurate invoice processing and delivery
  • Participation in sales process to ensure accurate SOW and Work Order development
16

Senior Mgr, Operations Resume Examples & Samples

  • Develops and directs the implementation of strategies to substantially improve efficiencies and service provided while reducing costs
  • Manages and develops direct reports who include other management or supervisory personnel and/or exempt individual contributors
  • Directs, develops and implements appropriate changes in area(s) policy and procedures under the guidance of the Directors of Operations
  • Has an understanding of compliance activities and can interpret and apply regulatory requirements to an operating unit
  • Responsible for managing and oversight of training and reference materials including content, work instructions, and tools necessary for associate consumption
  • Manage process improvement initiatives
  • Other Duties As Assigned
  • Preferred A Bachelor's Degree in business or equivalent directly related to experience
  • Preferred Other MBA or equivalent
  • Required 3+ years of experience in progressively responsible management
  • Required Other Strong experience in the related area of Operations at management level
  • Intermediate Demonstrated interpersonal/verbal communication skills
  • Advanced Other Solid understanding of managed care and its place in the health care industry
  • Advanced Other Strong understanding of interrelationships between Call Center, Health Services, Provider Relations, Sales, Vendors, and Claims and their impact on the success of the health plan as a whole
  • Advanced Other Strong knowledge of modern call center systems and ability to utilize them to their maximum potential
17

Mgr-operations Resume Examples & Samples

  • Responsible for overall manufacturing operations of their site market sector
  • Accountable for the management of level 1 and level 2 metrics (as defined by SOP 15) and daily management metrics
  • Provide leadership to the manufacturing operational sector, resulting in the effective implementation of manufacturing and operational strategies, quality, delivery, revenue, profitability, and customer satisfaction objectives
  • Oversee customer relationships for the customer(s) of the manufacturing operations of the market sector. Work directly with Customer Management to assure management of the customer(s) P&L and to secure future growth opportunities. Develop a passion for customer-service throughout the manufacturing operations
  • Develop, lead, and motivate the team within in the manufacturing operations of their market sector. This involves evaluating talent and strengthening the team as required, solidifying succession plans and improving leadership capability
  • Identify and drive Lean Manufacturing and Continuous Improvement initiatives within their market sector of manufacturing operations
  • Serve as a Customer Interface for existing and potential customers to support continued organic growth. Establish executive level relationships within the customers’ internal management and become an SME on the customer and respective Market Sector
  • Manages resources within the Manufacturing Operations to optimize labor contribution for the customers’ operational strategy
  • Provides ability to take prompt and appropriate action to size the labor force in order to achieve customer deliveries and deliver labor contribution to the organization
  • Drives initiatives to deliver sustained quality improvements
  • Assures training of personnel and adherence to procedures, work instructions, and assembly build instructions
  • Leverage and drive best practices for the Operations between regions
  • Frequent travel may be required to meet the needs of the business (estimated 25%)
  • A minimum of a Bachelor's degree or equivalent if required for this position; a Graduate degree is preferred
  • Experience of 5 years is required for this position, assuming education requirements are met. Equivalent industry experience of 3 or more years is highly desireable
  • Ability to provide leadership, direction and guidance to members of the Operational Unit management team
  • Self motivated with the abillity to work independently and in a team environment
  • Good oral and written communication skills are necessary
  • Excellent organizational skills, leadership qualities, computer literacy, electronic industry knowledge and ability to supervise
  • Develop a passion for customer commitment by influencing members of the Operational Unit to effectively implement customer strategy
  • Proficiency and demonstration of the Plexus Values and Leadership Competencies
18

Mgr Operations Resume Examples & Samples

  • Achieves and maintains preferred standards for the department
  • Manages work processes, measures for non-conformance and identifies corporate and department policies and procedures in an effort to achieve operational efficiencies
  • Communicates, implements, and interprets corporate and departmental policies and procedures
  • Maintains positive working relationships with internal/external customers, through direct phone contact, written correspondence and site visits
  • Approves special consideration and handling for customers
  • Ensures an maintains positive working relationships with group leaders, benefit administrators and account executives
  • Selects, develops, appraises and recommends compensation for associates
  • Manages departmental budgets
  • A minimum of three (3) years of managerial experience. In lieu of a degree, five (5) to seven (7) years of management experience is required
  • Must be able to develop and maintain a comprehensive, detailed knowledge of all Company Products
  • Must have a thorough understanding of benefits and claims processing functions
  • Must have the ability to manage the area of responsibility and possess managerial skills necessary for organizing, planning, controlling, budgeting, developing and motivating employees in the accomplishment of assigned tasks
19

Mgr., Operations Resume Examples & Samples

  • Develop, coach and implement the ongoing systems by which NBTY operates, including Daily Direction Setting (DDS) in our DCs which include the daily meetings and KPI tracking, and other key DMS systems in a way that helps our sites deliver their target KPI’s
  • Support, deploy and execute a site-wide operations strategy based on daily management systems (DMS) and a continuous improvement methodology
  • Drive operational changes in the site to meet the necessary business outcomes working in partnership with the site leadership team
  • Develop and execute operational strategies that fulfill sustainable improvement of key performance metrics
  • Establish and continuously improve standard operational processes to be observed across DC Operations
  • Challenge the organization and drive change through influence
  • Work in partnership with site leaders to develop the HPO organization via implementation and realization at the sites
  • Support the development and assures execution of productivity and cost improvement plans
  • Support the development and implementation of standard work and daily management system (DMS)
  • Foster a mindset of daily continuous improvement across the network
  • Influence and act as a coach, learning partner, and trainer for the Site Operations Managers
  • Track and update DC Operations plans and ensure the successful execution of these plans
  • Conduct root cause analysis and define/execute corrective actions where gaps are foreseen to correct the situation proactively and effectively
  • Support site and network action plans to deliver division OGSM
  • 5+ years of experience of Logistics / Warehousing Operations Management
  • Combined Operations/Distribution/Op-Ex / Industrial Engineering background a plus
  • Hands on, deep experience using modern Continuous Improvement methods (LEAN, TPM, Operations, 6 Sigma, TQM). Broad knowledge of these methodologies
  • Demonstrated experience and passion for working with people to help them run their Operations at ever improving levels of performance
  • Strong interpersonal skills to coach and lead teams to fully deliver chartered objectives and projects
  • Strong analytical ability using MS Excel and/or Access (SQL)
  • High level of organizational skills, good written and oral communication skills
  • Ability to work independently and meet deadlines, and to coach others on doing the same
  • Influencing skills and ability to work effectively on a team
  • Passion to learn and teach and for building capabilities in others
  • Project management: Ability to create project timeline and to make such a timeline gets delivered on time
  • Effectively communicates and collaborates with senior management, outside consultants, suppliers and subordinates
  • Demonstrated ability to constructively participate in tactical and strategic technical planning discussions for capital programs and other major projects undertaken
  • Should be an assertive self-starter, who can also consistently display the interpersonal skills of both a strong leader and an effective team player
  • Sound judgment and high ethical standards, coupled with proven negotiating skills, which reflect a solid combination of business acumen, common sense, insight and agile intellect
  • Demonstrated ability to communicate effectively (read, write and speak) in English is required
  • Exhibit positive attitude regarding work and responsibilities
  • Ability to work collaboratively within teams
  • Ability to maintain effectiveness during major changes in work tasks or the work environment; adjusting effectively to within new work structures, processes, requirements or cultures
  • Continuously look for ways to do things faster and better, while maintaining high quality standards
  • Is creative and intellectually curious; tries different and novel ways to solve obstacles
20

Mgr, Operations Resume Examples & Samples

  • Oversees budget responsibilities of Operational work units for client and internal personnel
  • Serves as primary point of contact for all matters related to Operational Units. Responsible for achievement of Service Level Agreements and other contractual requirements under assigned areas of supervision
  • Develops budget inputs for areas of responsibility
  • Attends/facilitates meetings as appropriate for day-to-day activities/responsibilities of Operational Units
  • Establishes annual performance goals with assigned department managers, in conjunction with the Director, Account Management so that department goals support overall account level objectives
  • Responsible for the achievement and maintenance of excellent working relationship with client and all levels of internal personnel
  • 3 years supervision/management experience in Claims Processing or Provider Services environment and/or any high volume transaction processing/call center type management responsibility
  • 5 years progressive experience supporting a Medicaid or large claims processing environment with multi-functional work units and tasks
  • 6 – 8 years working in a claims processing system
21

Mgr, Operations Engineering Resume Examples & Samples

  • 6 + years of relevant operations experience in a manufacturing setting
  • Experience with lean implementation and information technology systems
  • Strong leadership, problem solving, and project management skills
  • Excellent verbal and written communication and interpersonal skills
  • Thorough knowledge and skills in Microsoft Excel
  • Strong team and individual developmental skills (Coaching for Success)
  • Ability to think strategically and determine long-term impact of decisions
  • Ability to manage multiple priorities with minimal supervision
  • Ability to develop innovative solutions to achieve goals of improved efficiency and low assembly costs
  • U.S. Citizenship
  • Ability to obtain a Secret Security Clearance
  • Ability to lead in a team-based manufacturing environment
  • Implement lean manufacturing principles
22

Senior Mgr Operations Resume Examples & Samples

  • Responsible for the day-to-day management of Operations, including teams and team members, and for the delivery of overall operational metrics and performance in support of our business and customers. 17%
  • Continuous improvement through identification/implementation of operational best practice through interaction with the wider team. Improvement to include: business process, quality, staffing, standard operating procedures, policies, goals, and standardized training. 17%
  • Ensure delivery of KPIs and Service Level Attributes/Commitments for Operations including day-to-day service. 17%
  • Selecting, effectively managing, and mentoring/coaching Operations Managers to ensure day-to-day operations are being carried out in accordance with generally accepted principles, policies, production, and quality objectives. 16%
  • Ensure delivery of Client KPI’s and commitments including day-to-day service levels, customer experience, quality, and compliance measures. 17%
  • Manage and develop the operational client relationships by conducting (where appropriate) operational client review meetings and day-to-day ops liaison within key work streams. 16%
  • Perform other duties as assigned by the Sr. Director of Business Operations and Finance
  • Develop, implement and maintain procedure controls and objective measurements/metrics to facilitate accurate performance assessments and reporting (SLA and other)
  • Responsible for the development of the operational talent pool by optimizing the skills of the existing team; work in partnership with recruitment resources to attract the best talent; and in line with the agreed framework, succession planning will be in place to ensure key roles are filled and individual talent is recognized
  • Prepare and administer performance feedback and formal reviews in a timely manner
  • Setting and reviewing standards for quality, Operations, and productivity
  • Managing client engagement
  • Business Continuity
  • Excellent leadership, people management, and communication skills (must be able to communicate clearly and succinctly, both verbally and written)
  • Ability to build and maintain strong client relationships
  • Excellent collaboration and relationship building skills
  • Ability to translate business strategy into day-to-day delivery
  • Ability to manage and influence key stakeholders
  • Ability to manage multiple tasks and priorities, analyze complex problems and suggest appropriate solutions
  • Ability to deal with ambiguity and make sound decisions
  • Experience managing multiple teams
  • Ability to develop, plan, and implement goals
  • Ability to demonstrate achievement of results (i.e. process improvements, cost savings, service enablement, etc.)
23

Mgr Operations Completions Resume Examples & Samples

  • Facilitate all completions-related operational activities for Suncor’s in situ properties including steam assisted gravity drainage (SAGD horizontal wells), observation, disposal, and test wells (this also includes all regulatory related operations including testing, suspension, and abandonment of wells)
  • Schedule equipment and personnel, including project needs, on all operational aspects of the project
  • Select service rigs and major services for completions work
  • Lead and mentor a diverse team to aid in the advancement of their technical, operational and communicative abilities
  • Set goals for completions operations and steward them to effectively facilitate all aspects of safety, quality, cost and scheduling within each project
  • Provide work direction, approvals, mentorship and guidance to build the overall development of your team
  • Design and foster the implementation of safety systems
  • Spearhead “big picture” process improvement and corporate initiatives
  • 15 or more years of completions-related operations experience that includes horizontal and vertical well operations
  • Five or more years of supervisor experience that includes direct well site supervision or superintendent supervision of several well site operations
  • Engineering degree or engineering technology diploma is preferred
  • Broad understanding of all areas of petroleum operations
  • You demonstrate a true commitment to safety and operational excellence
  • You continually seek greater knowledge about the systems, processes and hazards in the workplace, in order to understand not just what you do but why you do it
24

Mgr, Operations, Custody Resume Examples & Samples

  • Staff Management - The Manager is responsible for hiring, training, and motivating of staff. The Manager will provide ongoing support, coaching, feedback and developmental opportunities to address staff needs in order to engage them and help them be more effective and successful. The Manager will conduct staff meetings, team meetings, and one on one meetings in addition to goal setting and evaluating and conducting employee evaluations
  • Acts as a resource to the department and be able to apply complex knowledge of the overall certificate deposit process for inquiries received from internal and external customers and transfer agents
  • Participation in various legal and/or audit assignments as required
  • Three to five years management experience within Financial Services preferred
  • Ability to manage and lead staff
25

Mgr, Operations Resume Examples & Samples

  • Demonstrates values of honesty, integrity, respect for others, teamwork and collaboration, accountability and performance
  • Excellent leadership skills, with particular focus on coaching, mentoring and performance management
  • Must have a high level of safety awareness and a demonstrated safe work history
  • Strong understanding of operational best practices that drives equipment reliability through predictive analytics and performance testing techniques to identify future equipment availability and maintenance needs to reduce downtime and market opportunities
  • Strong written and verbal communications skills, excellent interpersonal communication skills and strong computer skills
  • Ability to apply leadership skills to leverage directs and their technical skills and ability discern information and
  • Knowledge of OSHA standards and company policies and safety standards preferred
  • Ability to coach, counsel, and handle conflict, and to remain calm and collected in high stress times. Must be highly organized, and be able to create detailed reports
  • Ability to perform the physical activities of the job (includes but is not limited to climbing, color vision, depth perception, hearing, seeing, sitting, standing, talking, walking, outside work, etc.)
  • Ability to easily handle multiple priorities; visualize, analyze and make decisions with limited data; process information in an orderly, accurate and timely manner; and operate within short time frames
  • Ability to handle multiple priorities in a highly demanding team atmosphere. Ability to simultaneously keep multiple tasks in controlled motion
26

Senior Mgr, Operations Resume Examples & Samples

  • Assist site leader in attaining operational objectives by supplying relevant analysis of operating performance data as well as developing recommendations and action plans to address issues
  • Coordinate staff schedules in accordance with staffing objectives to ensure achievement of operational objectives
  • Improve the delivery of quality service through effective process improvement strategies to ensure customer satisfaction, one-call resolution and retention of customer base
  • Participate in the design and implementation of policies and procedures across multiple functions within call center operations
  • Coordinate quality monitoring activity in the call center through liaison with internal and external support resources
  • Develop and maintain operational and performance metrics and reports. Recommend action plan to resolve issues
  • Direct the efforts of local technology support resources in support of hardware/software maintenance and ensure change management activities minimize conflict with peak customer activity periods
  • Maintain documented facilities readiness plan; design and implement remediation actions to ensure compliance with corporate requirements
  • Manage all top-priority customer issues through to resolution and identify improvement opportunities
  • Develop and manage call center communications by employing multiple vehicles to ensure employee understanding and compliance
  • Ability to read, write, speak and understand English
  • Financial planning/analytical assessment skills
  • Solid understanding of workforce staffing/analytics
  • Proven track record of developing staff and maintaining a high level of employee relations
  • Mature judgment and individual initiative; ability to make sound decisions under pressure
  • Experience in operational components of running a call center, including infrastructure technologies, processes, procedures, training and call handling tools
  • Proficiency with PCs and Microsoft Office Suite
  • Ability to perform analysis using complex databases
  • Demonstrated ability to lead activities for both call center floor personnel and staff support operation
  • Bachelor’s degree or experience commensurate required
  • 4 plus years of director experience working in a high volume call center required and within telecommunication preferred
  • Progressively responsible roles with proven ability to manage diverse teams
  • Develop and maintain operational and performance metrics and reports required
  • Finance, budgeting, leading the training process and workforce management department experience required
  • Skills/Abilities and Knowledge
  • Extensive knowledge of the telecommunications industry
  • Ability to develop and execute improvement initiatives and lead reports through change
27

Mgr Operations Resume Examples & Samples

  • Manages the Operations Supervisor(s)
  • Manages a call center environment, making sure to meet customer expectations and service level agreements
  • Establishes policies, procedures, reporting and tracking mechanisms that result in an efficient operation
  • Develops project requirements and implementation schedules in conjunction with operations team members
  • Maintains Service Level Agreements with Clients for all transactions
  • Develops, implements and maintains procedures controls and objective metrics to facilitate accurate measurements of performance and service level reporting
  • Manage, coach, train and mentor, providing guidance and assistance to staff in order to meet business goals and objectives
  • Interviews applicants and selects new hires
  • Participates in and makes recommendations for employee recognition programs
  • Ensures appropriate disciplinary action is taken in accordance with company policies
  • Works collaboratively with peers to manage resources and enhance work processes to meet overall Service Level objectives to internal and external client groups
  • Ensures compliance with corporate policies and procedures including safety and ergonomic training within the internal department
  • Prepares and administers performance feedback and focal reviews on time
  • Performs other duties as assigned by business leadership
28

Mgr, Operations, Account Transfers Resume Examples & Samples

  • Project Experience – Will assist Analysts is handling department projects including creation of new workflows, developing test scripts, performing QA, defect management and User Acceptance Testing as well as oversight of all project deliverables
  • Service Management- The Manager is responsible for handling escalated advisor and/or client issues. The Manager will work closely with the front line staff, Service Center, Financial Advisors, and third parties to review and resolve issues
  • Responsible for daily quality control, managing error rates, exception review processing and daily reporting
  • Bachelor's degree required, Master’s degree preferred
  • Thorough and detail-oriented with strong investigative skills
29

Mgr, Operations Resume Examples & Samples

  • Lead a specific value stream in the production of quality Medical Products in accordance with work instructions and company policy to ensure a quality product delivered on time
  • Implement and maintain safety standards as required by law and company policy
  • Coach and provide technical expertise to resolve processing issues and create corrective actions with appropriate follow through plans
  • Create a high morale workplace with the highest ethical standards
  • Manage employee performance through effective coaching and evaluation, skill and behavioral training, development, and goal setting. Responsibilities include hiring authority and ability to initiate discipline
  • O Participate on the management team and perform other duties as required
  • Minimum 4 years experience in Manufacturing Operations with demonstrated mechanical or electrical design skills
  • Minimum 4 years supervisory experience
  • Experience with computer based Manufacturing Information System
  • Experience with Inventory Management/Control system
  • Must have good working knowledge of MRP II planning and execution concepts
  • Must have knowledge of Total Quality Control and Just In Time manufacturing principles
30

Mgr Operations Senior Resume Examples & Samples

  • Accountable for overall safe operations and maintenance of the gathering operations
  • Provides leadership to formal leaders and individual contributors
  • Holds team accountable for performing all work in accordance with Williams management system (WIMS) operating requirements
  • Demonstrates Williams’ leadership standards, in word and action: Manage workforce planning and career development activities for operations employees. Delivers informal feedback regularly and formal reviews as required by company policy. Assists employees with career development by providing input and guidance
  • Develops O&M expense plan and forecasts, and conduct regular operating cost analysis to aid in the understanding and management of operating cost
  • Works closely with the existing leadership teams to plan and implement both short and long range operational goals
  • Ensures that a collaborative environment exists where information is readily shared within and outside of the local operating group. Serves as a contact point for business development, commercial development and operations as needs arise. Develops and maintains relationships with current and potential customers. Develops and maintains strong relationships throughout the community and with key constituents
  • At least 5 years Oil & Gas, or petrochemical operations, or engineering leadership experience
  • Have the ability to function effectively in team environments and build effective teams
  • Demonstrated effective leadership and communication skills
  • Ability to effectively interact with customers, other industry operators, landowners, contractors and community organizations
  • Proficient in Microsoft suite of tools including, Excel, Word, Outlook, PowerPoint, etc
  • Must have excellent time management skills for self and members of his team; be well organized and have the ability to multi-task and prioritize varying daily task loads for safe, efficient and reliable operation of facilities
  • Ability to make decisions quickly drawing on past experiences, wisdom and sound judgment
31

Mgr Operations, Deposit Ops Resume Examples & Samples

  • Supervise, support and coach associates to ensure quality standards and service level agreements are met
  • Create and monitor performance objectives for team members while scoring performance and providing appraisals
  • Ensure consistent delivery of the Unparalleled Customer Experience
  • Drive performance of direct reports by setting clear expectations and providing feedback
  • Actively develop others and lead by example
  • Create and maintain accurate process documentation, policies, and procedures
  • Ensure that associates are trained on regulatory requirements associated with deposits
  • Meet or exceed established SLA's, track errors and resolutions, and enforce accountability
  • Identify and implement enhancements to existing processes
  • Identify opportunities for data needs and educate business partners on data and business requirements
  • Advanced understanding of deposit documentation
  • Understanding of deposit regulatory compliance
  • General knowledge of Microsoft Office Products
  • Demonstrates professional communication skills
  • Demonstrates ability to problem solve
  • Demonstrates ability to multi-task and prioritize conflicting demands
  • Experience with Hogan CIS/DDA/RPM
  • Experience with documenting formal business requirements
  • Professional management experience
32

Mgr Operations Resume Examples & Samples

  • BA/BS in business or technical discipline
  • Minimum of ten (10) years in a leadership position managing multiple departments in a manufacturing environment
  • Advanced familiarity with the various technical aspects of packaging operations
  • Advanced knowledge of packaging practices and procedures
  • Must be familiar with the various technical aspects of packaging operations and its’ associated equipment
  • Must possess a thorough knowledge of production scheduling
  • Must possess a thorough knowledge of packaging quality; ability to analyze business reports and recognize trends that adversely impacts quality
  • Strong understanding of Asset CARE (Capability, Availability, Reliability and Enhancement) concepts for installed equipment including maintenance routines and practices
  • Deep understanding of the practices associated with the development and administration of Union contracts
  • Excellent communication/interpersonal skills and managerial ability to directly manage personnel, while providing for their technical training and personal development
  • Demonstrated understanding of the concepts of manufacturing such as World Class Manufacturing and be able to establish and implement plans for changing workplace strategies adopted by the company in pursuit of its’ business needs
  • Demonstrated working knowledge of OSHA regulations, employee relations practices/policies, TTB regulations, plant safety regulations, FDA guidelines for food plants, and environmental regulations regarding manufacturing brewery operations
  • Ability to apply high level root-cause and problem solving skills at all levels
  • Ability to set priorities and provide appropriate structure to solve problems/issues
33

Mgr Operations Senior Resume Examples & Samples

  • Establishes policy and procedure to assure compliance to best practices, claims management services standards, state regulations and client service requirements
  • Assists with the coordination of sales and client service efforts
  • Leadership/management/motivational skills
34

Mgr, Operations Resume Examples & Samples

  • Manages processes and projects that are aligned directly to operational goals and budgets
  • Works closely with the appropriate parties to implement high level quality and performance management initiatives
  • Establishes objectives, schedules, and cost data of business function being managed
  • Directs, develops and implements appropriate changes in area(s) policy and procedures under the guidance of the Sr Manager and/or Director
  • Acts in a Liaison Capacity with other areas and business units to implement and communicate business strategy as it relates to Operations
  • Manages or oversees new implementations for the business like expansions or integrations
  • Acts as a subject matter expert for the lines of business assigned
  • Required 5+ years of experience in a related field based on operational area
  • Required 2+ years experience in leading/supervising others
  • Preferred Other Previous experience in a healthcare environment
  • Required Other Strong experience in the areas of customer service and Call Center management at the leadership level, and a deep understanding of interrelationships between Call Center, Health Services, Provider Relations, Sales, Vendors, and Claims and their impact on the success of the health plan as a whole
  • Preferred 6 months of experience in Project management
  • Intermediate Other Strong knowledge of call center planning and the ability to create and implement a capacity plan that meets goals
  • Intermediate Other Solid understanding of managed care and its place in the health care industry
  • Intermediate Ability to drive multiple projects
  • Intermediate Demonstrated project management skills
35

Senior Mgr Operations Resume Examples & Samples

  • Cascade strategic objectives from Segment and Business Unit leadership. Set and clarify requirements and expectations for direct and matrixed reports based on the strategic direction and needs of the business
  • Plan, direct and monitor production activities with the objective of maximizing the use of organizational resources to meet or exceed established targets for Continuous Improvement (LEAN), Safety, Quality, Delivery, Cost, Employee Engagement and Talent Development
  • Drive the creation and deployment of Continuous Improvement initiatives which enable functional areas and the sites to meet or exceed its Operating plan. Take proactive steps to ensure best practices are shared. Drive standard work for safety, quality, inventory, scrap rate/yield, TPM, 5S+1
  • Develop action plans and make operational decisions on policies, tactics and resources critical to the Value Streams operational success thus ensuring successful delivery against targets and strategy
  • Partner with support staff and matrixed reports to ensure the support and resources provided align with the needs of the operation. Responsible for P&L, conversion and material productivity
  • Measure performance (results and behaviors) while providing timely performance feedback and coaching. Mentor, coach and engage team. Resolve issues with people or functions to achieve targeted performance targets/metrics. Retain your key talent. Hold others accountable based on their personal performance results/behaviors as well as team results/behaviors versus expectations/targets
  • Demonstrate and proactively drive all people management responsibilities including hiring, training, coaching, performance management compensation planning and employee relations for direct and matrixed reports. Proactively address potentially difficult or complex employee relations issues while pulling in the necessary stakeholders (i.e. HR, Legal, etc.)
  • Drive strategic workforce planning and successful talent development strategies aligned to business needs, talent assessment and strategic succession planning outcomes/requirements, and seasonality
  • Drive employee engagement at the site through an appropriate daily, weekly, bi-weekly, monthly and quarterly communication strategy with a strong focus on recognition
  • Bachelor degree in Engineering, Manufacturing, Supply Chain or Business required
  • Minimum 10 years’ experience working with a manufacturing organization with proven success in simplifying processes and increasing production. General project leadership experience
  • Minimum 7 years’ of management experience required
  • General knowledge of financial terms and concepts
  • Lean and/or Six Sigma experience a plus
  • Strong business acumen, excellent time management skills to manage multiple projects and demands, and have the ability to manage a diverse group of employees
  • U.S. Citizen and/or Permanent Resident (ITAR Clearance)
36

Mgr-operations Resume Examples & Samples

  • 3 to 5+ years of Operations and Customer Service Management experience is required
  • Must have experience interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
  • Experience managing and leading inside sales and customer service teams is required
  • Strong leadership skills are necessary with ability to motivate team members is required
  • Required to have experience managing multimillion dollar operations
  • Must have excellent communication skills and interest in dealing with customers
  • Industrial Distribution experience is a plus
  • Warehousing and Inventory Management experience is a plus
  • P&L management experience is a plus; Sales experience is a plus
  • 401(k) Plan, Health Insurance (medical, dental, and vision), Paid Vacation, Paid Sick, Paid Personal, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a definitive career path
37

Mgr, Operations Resume Examples & Samples

  • Oversee the development and implementation of standardized processes as they relate to management of assets, inventory, contracts, and billing. Accountable for understanding interdependencies of systems and processes for multiple businesses or functions
  • Facilitates testing activities within the team, across systems, across organizations and regions
  • Act as the leader of the team that is the liaison between Global Service/GSP organization and the JDEdwards business and systems teams for processes and systems. Customers also include commercial operations,
  • Provide leadership/guidance for innovative solutions to a wide range of complex/difficult situations or problems. Make decisions that have cross-functional and financial impact
  • Communicate status, solutions and concerns within the team and globally. Lead the team to establish, maintain and develop relationships globally
  • Ensures employee conformance to established policies and practices by providing timely training
38

Assoc Mgr, Operations Team Resume Examples & Samples

  • Implement and support operational decisions as determined and instructed by senior management. May contribute and assist in global initiatives e.g. Change Management; Subject Matter Expert (SME) Committees; SOP Review Committees; Retention, Engagement, training, processes etc
  • Assist in the implementation for measuring and improving employee engagement local and/or global actions. Maintain open and regular communication with direct reports to ensure a supportive working environment
  • Supervise Regulatory Reporting staff in accordance with organization's policies and applicable regulations. Responsibilities include planning, assigning, and directing work; performance appraisal and professional development guidance; rewarding and disciplining employees; addressing employee relations issues; resolving problems and absence management. Approve actions on human resources matters
  • Support the management of project resource assignments staff hiring and staff terminations in collaborations with operations specialist managers. Assists with staff training; professional and career development
  • Work closely with operations managers to address problem areas, work scheduling for current and projected projects, and projected peak workloads. Monitor, assess and report utilization of staff. Identify and implement solutions to address poor utilization
  • Ensure direct reports are cross trained on Lifecycle Safety service offering; monitor and develop training plans; identify training and development needs of staff in collaboration with Lifecycle Safety Infrastructure group and PV Solutions (PVS)
  • Lead and encourage direct reports in continuous improvement of department work processes, procedures and infrastructure. Instruct and lead direct reports in efficient management of project budgets through effective timesheet reporting. Work closely with operations specialist managers
  • Monitor and ensure that project processes and department deliverables meet expected quality, financial and productivity targets. Assist with meeting department utilization and realization targets
  • Ensure timely movement of project work through the process steps, in accordance with governing SOPs, ICH/FDA regulations and guidelines, working instructions and client expectations
  • Ensure that staff have been trained on and are following required Standard Operating Procedures (SOPs), Good Clinical Practices (GCPs), FDA and ICH guidelines and regulations, Working Instructions and project instructions
  • Sound knowledge of Lifecycle Safety service lines; willingness to increase knowledge across Lifecycle Safety service lines and develop new skills
  • Staff management skills, effective leadership, motivational and influencing skills
  • Ability to work on multiple projects and manage competing priorities
  • Ability to mentor and coach
  • Strong presentation, report writing skills and customer focus skills
  • Ability to achieve results through communication and facilitation in a matrix service delivery environment with shared accountabilities
  • Sound judgment, decision-making and problem solving skills
  • Ability to establish and maintain effective working relationships with coworkers, managers and clients
39

Mgr-operations F&B Resume Examples & Samples

  • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
  • Performs hourly job function if necessary
  • Extends professionalism and courtesy to team members at all times
40

Mgr Operations Resume Examples & Samples

  • BS or BA degree, preferably in Brewing Technology, Biology, Microbiology, Food Science or Engineering
  • Minimum of ten (10) years in a leadership position in a manufacturing environment
  • Advanced knowledge of brewing practices and procedures
  • Advanced knowledge of Brewing Hygiene
  • Must be familiary with Macro Extract Loss (MEL) calculation
  • Must be familiar with the various technical aspects of brewing operations and its’ associated equipment
  • Knowledge of utilities systems and associated affect on brewing process
  • Thorough knowledge of production scheduling
  • Thorough knowledge of brewing quality with the ability to analyze business reports and recognize trends to enable corrective action
  • Strong understanding of asset care (Capability, Availability, Reliability and Enhancement) concepts for installed equipment including maintenance routines and practices
  • Ability to apply high level root-cause and problem solving skills (DMAIC)
  • Understanding of the people processes, policies, and guiding principles
41

Dept Mgr, Operations Resume Examples & Samples

  • Recruitment, hiring and retention of high-performing, qualified employees. Responsible for employee appraisals and disciplinary actions
  • Motivate and develop employees through coaching, training, and assignment of challenging work assignments
  • Manage the department in a manner that ensures that operations are performed in an efficient manner, while consistently adhering to applicable service level agreements, regulatory requirements, internal procedures and budgetary expectations
  • Maintain and continuously expand knowledge of policies, procedures, regulations and industry best practices through ongoing education and training
  • Understand and abide by Key’s values, mission statement and overall policies and hold direct reports accountable for the same
  • Produce, maintain and review management reports ensuring that they contain accurate, useful information. Utilize the reports to identify opportunities for improvement and implement changes as necessary
  • Proactively track and communicate daily, weekly and monthly goals at the individual and team level, identify and address performance issues, and assist with resolving client escalations as needed
  • Support initiatives within the department to ensure best use of existing systems and identification and implementation on new technologies
  • Manage Key resources in an efficient and effective manner, within budget
  • Maintain proper metrics for evaluation of the success of activities in the department and to ensure appropriate staffing levels are maintained
  • Other duties and assignments as required by management
  • Bachelor’s Degree or equivalent experience required
  • Minimum 10+ years experience in Financial Services experience with Indirect Auto Default Management knowledge strongly preferred
  • Minimum 10+ years experience in a management position
  • Proven track record of delivering on continuous improvement initiatives
  • Thorough knowledge of relevant Federal and State regulations
  • Demonstrated commitment to delivery of superior customer service
  • Demonstrated skill in: Analysis, delegation, financial acumen, management, problem resolution and project management
  • Must have excellent communication skills, written and verbal
  • Excellent knowledge of PC based computer systems
  • Self-motivated, with sense of urgency and the ability to adapt to interruptions and meet deadlines
  • Detail oriented with the ability to identify, research and resolve complex operational problems
  • Willingness to learn and perform a variety of jobs, and to share that knowledge with others
  • Able to work effectively in a team environment
  • Able to work flexible hours and overtime as needed
  • Willingness to travel as required
42

Mgr Operations & Maintenance Resume Examples & Samples

  • Accomplishes work through others. Manages a combination of multiple operations and maintenance functions such as commissioning, control room operations, crane operations and vehicle maintenance, plant maintenance, IC&E, and water treatment with an operational focus
  • Manages employees performing related duties including full human resources, cost and budgetary accountabilities
  • Decisions typically related to resources, project approach, and tactical operations
  • Results have significant impact on costs and the achievement of function objectives or project-based goals. Assists in the development and administration of plant operating budgets
  • Makes decisions for large-scale projects, a closely related set of projects and initiatives involving own and possibly related functional areas
  • Receives assignments in the form of objectives and determines tactical approach, resources, schedules and goals. Prepares and communicates work schedules for staff, balances workload and monitors quality of results
  • Works within general guidelines; applies advanced technical knowledge to solve moderately complex problems for a function
  • Manages multiple functions within operations and maintenance. Regularly manages large-scale projects/activities or a very closely related set of projects/activities
  • Responsible for performance reviews, promotional decisions, and pay actions for support and professional levels. Oversees the training and development of staff, including contractors
  • Serves as one of the primary decision makers in the recruiting and selection process
43

Mgr Operations Resume Examples & Samples

  • Bachelor degree required or formal brewing / cidery education
  • 5+ years of related operations work experience
  • Minimum of 5 years supervisory experience managing a multi-functional team
  • Must exhibit solid organization skills
  • Comprehensive understanding of manufacturing processes
  • Self-motivated with a bias for action. Results orientation and true passion for beer. Ability to manage and prioritize multiple tasks that are all deemed important (successful time management)
  • Good interpersonal and communication skills with proven ability to lead and direct the work of direct reports, manage relationships with internal and external partners and outside vendors
  • Strong understanding of HR policies and procedures and have the ability to effectively implement them
  • Good knowledge of federal, state and local regulatory agency requirements as they pertain to industry standards
  • General working knowledge of purchasing contract policies and procedures
  • General working knowledge of MillerCoors systems, including SAP, MES personal computers and internet applications
  • Strong level of statistical, analytical and mathematical aptitude to analyze operational production/cost data
  • Basic understanding of the operation of the total supply chain from supplier to retail
  • Strong understanding of operational budget development and management
  • Strong negotiation and conflict resolution skills necessary to reach successful outcomes with team members, on-loan personnel, equipment vendors, contractors, distributors and sales/marketing personnel
  • Highly developed organizational skills. Proven ability to manage multiple tasks and complex problems in a fast paced work environment involving a variety of areas of the business. Must be able to complete multiple tasks in a timely manner
44

Mgr-operations Resume Examples & Samples

  • Ensures assigned departments meet production and quality goals on a daily basis
  • Identifies documents and drives departmental metrics for Productivity, Safety, Quality, Waste and any other metrics required by the company
  • Ensures staffing is appropriate to meet workload requirements and productivity standards
  • Manages performance by setting goals and consistently holding employees accountable for meeting performance standards
  • Conducts on-time performance reviews of direct reports
  • Ensures direct reports have professional development plans and that those plans are executed in the timeframes specified
  • Ensures training is conducted by the appropriate individuals or departments in Safety, GMPs, Quality systems rules and procedures
  • Ensures compliance to all company policies and procedures
  • Functions well in a fast-paced environment and manages competing priorities
  • Understands the functions and capabilities of various departments and uses those resources effectively
  • Navigates well through other departments
  • Leads efforts and sets an example to analyze root causes and solves problems effectively and in a timely manner
  • Uses data to improve productivity
  • Leads, motivates, and inspires individual workers and teams
  • Manages conflict effectively
  • Leads change
  • Owns issues and problems, seeing them through to resolution
  • Identifies with and supports company leadership and company decisions
  • Ensures that employees are cross-trained and given opportunities to continually learn new things
  • Ensures that employees are being recognized appropriately for good performance
  • Ensures that potential safety problems are resolved and that safety audits are responded to appropriately and in a timely fashion
  • Ensures that both internal and external corrective actions are appropriately addressed
  • Communicates effectively with Managers and Supervisors
  • Must have high school diploma or general education degree (G.E.D.)
  • Bachelor’s degree from an accredited four-year college or university or equivalent in related field is preferred
  • Must have a minimum of 7-10 years’ manufacturing experience; printing experience strongly preferred
  • Must have a minimum of 7-10 years’ supervisory experience
  • Must have advanced computer skills: must be completely proficient in the use of basic computer software and willing and able to learn additional software
  • Must have effective interpersonal communication skills
  • Must have the ability to foster teamwork and motivate individual performers
  • Must be able to relate effectively with others at all levels, within the organization and outside the organization
  • Must have knowledge of or be able to quickly learn safety rules and procedures, operating, maintenance and technical policies and procedures
  • Must have good mechanical aptitude
  • Must have math and measurement skills to understand, track, analyze and report on operating metrics
  • Must be reliable and dependable
  • Must be able to perform all essential functions of this job with or without reasonable accommodation
45

Mgr Operations Accounting Resume Examples & Samples

  • Supports the Manager Operations Accounting II in inventory accuracy functions within the distribution network
  • Responsible for preparation and analysis of management reporting, weekly and monthly
  • Reconciles, researches and resolves inventory accuracy issues between the WMS and SAP. Monitors and resolves discrepancies with in-transit inventory. Provide root cause analysis as needed
  • Accountable for the timely and accurate reporting of financial results to meet internal and external requirements, in accordance with HBI Global Business Practice standards, governmental and regulatory standards
  • Prepares analytics for management of various distribution centers, reviews monthly results and metrics with management, and miscellaneous ad-hoc projects as required. Develops and delivers working requirements on efficient work flows for distribution staff
  • Supervisory responsibilities include providing feedback on 3PL staff. Is involved with 3PL recruitment, retention, and development of staff to support operations network wide. Meet with the onsite 3PL team to review weekly/monthly/yearly KPI’s for DC performance and risk exposure as it relates to Inventory
  • Establishes, maintains, and monitors control systems to safeguard company’s assets and assure compliance with corporate policies and procedures. Acts as the primary liaison with and responds to internal and external audit inquiries on a continuous basis
  • BS Accounting or Business
  • Years of experience - 3 to 5 years
  • Type of experience - Supply Chain Accounting experienced
  • Required travel - Minimal
46

Mgr, Operations Engineering Resume Examples & Samples

  • A minimum of 10 years’ experience in at least one of the following areas
  • Manufacturing Support Function
  • Electronic Packaging Manufacturing Experience
  • Shop Floor Management
  • Experience in manufacturing line balancing
  • Knowledge of FOD and mitigation measures
  • Lean manufacturing application
  • Knowledge of manufacturing practices and instructions
  • Knowledge of Quality practices and instructions
  • Knowledge of existing RVS execution systems (PRISM, SAP)
  • Ability to develop solutions to problems of complex scope
  • Understanding of sequencing for fabrication, assembly, installation, testing and other manufacturing operations relation to specific portion of the product
  • Excellent interpersonal and teaming skills
47

Senior Mgr Operations Business Resume Examples & Samples

  • Drive large cross-functional projects focusing on bringing value to Home Depot through store operations process improvement
  • Liaison with internal and external clients, operations staff, senior management/officers and others affiliated with project team
  • Create and maintain multiple project work plans
  • Manage issues and roadblocks faced during life of project and ensure issues are resolved
  • Partner cross-functionally with Operations process teams and all other SSC functional areas in driving change within Home Depot
  • Use high-level strategic thinking to see the big picture, solve multi-faceted problems, understand the fundamental parts of the problems throughout the organizaiton at all levels
  • Identify new, effective processes that are likely to add value to the stores bottom line
  • Determine goals, direction and action steps necessary to maximize short-term and long-term success of projects in departments
  • Ability to select, retain and motivate high caliber cross-functional staff including direct reports and full-time resources committed to project from other functional areas
  • Identify and correct key operational areas of improvement within Home Depot's core business
  • Strong understanding of Operations and/or field knowledge
  • Proven track record in managing projects
  • Ability to influence others cross-functionally
  • Strong quantitative, analytic and business accumen skills
  • Strong critical thinking and decision making ability
  • Broad, strategic, original thinking to resolve complex problems
48

Mgr Operations Resume Examples & Samples

  • Direct supervision of 17 full-time employees, including
  • Indirect supervision of N/A full-time employees
  • Education: Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) plus four years of relevant experience
  • Experience: Ten years experience in hazardous waste operations (in addition to education requirement)
49

Mgr, Operations Engineering Resume Examples & Samples

  • Leadership – Implementation of a strong leadership philosophy that results in exceptional customer satisfaction as well as talent development and retention for Raytheon personnel
  • Customer Interface – Liaison for daily customer interaction across a multi-contractor organization operating under rigorous requirements. Routine presentations to senior customer management and frequent tours of factory operations
  • Inter-organization Coordination – Fosters collaboration and teamwork across multiple functions, contractors, government agencies, and customer sites to achieve program goals. The ability to establish teaming relationships is key to success
  • New Business Pursuit – Leverage manufacturing and engineering experience, past performance, customer relationships, and communication skills to support additional scope of work. Author and review Basis of Estimate documentation for compliance to Federal Acquisition Regulations
  • Planning – Long term program and production forecasting to identify resource constraints with sufficient time to implement mitigation activities. Deliver mitigation strategies to senior customer management
  • Continuous Improvement – Lead the organization to adopt a philosophy of continuous improvement across all areas. Establish specific goals leveraging Six Sigma and Lean Manufacturing principles. Mentor team leads, drive results, and recognize accomplishments
  • Root Cause and Corrective Action – Champion a culture of comprehensive Root Cause analysis and meaningful Corrective Actions. Emphasis must be placed on tools, formats, and technical approaches that will exceed customer expectations and deliver strong solutions
  • Hiring Manager – Author/Reviewer for new requisitions, interface to HR and Talent Acquisition, and lead interviewer. Primary for hiring, performance development, and other personnel actions
  • Technical – Leverage extensive Manufacturing, Test, or Engineering background to review and approve technical solutions to program issues
  • A minimum of 10 years of leadership experience in manufacturing, repair, or depot operations
  • Candidate must have exceptional communication skills, written and oral, and be proficient in MS Office (Word, Excel, and PowerPoint)
  • Strong presentation skills that are readily tailored to audiences at any level; from production personnel to senior customer/government management
  • Leadership experience in a manufacturing environment
  • Formal leadership training
  • Experience managing DoD program execution
  • Earned Value Management Systems (EVMS) Certification
  • Basis of Estimate Developer training
  • Facility stand-up and qualification experience
50

Mgr Operations Resume Examples & Samples

  • Ensures accountability for actual performance of Drivers and Service Techs compared to planned performance
  • Ensures accountability for performance of service quality and productivity metrics
  • Act as the subject matter expert on Driver and Service Tech methods, Technical Operations (Safety) and handheld technology
  • Manages route productivity, audits routes, on vehicle supervision and audits service and installation work
  • Reviews and manages vehicle, Employee and DOT compliance to prevent out of compliance issues
  • Manages month end inventory processes and reporting
  • Collaborates with Service Center Management to ensure safety meetings are complete and on call schedules are in place and communicated
  • Ensures that employees comply with Company safety policies and procedures and follow applicable laws and regulations; taking action when unsafe behavior or safety concerns arise
51

Mgr, Operations Resume Examples & Samples

  • Develop and maintain prep day automation required to support complex changes to the Personal Creations' site on daily basis
  • Create and maintain a suite of reports mainly used by Planning & OPS. This includes WMS and Just Enough reports, Item Master, Inventory Master, Product Master, PO Master, seasonal tracker, various alerts, exception reports, slotting, cycle count, and inventory mgmt
  • Lead and manage analyst(s) to prioritize projects and to ensure we have data consistency across the organization
  • Design the KPIs and metrics required to measure inventory, planner performance, slotting and whse utilization, inventory mgmt., utilization, OEE, and etc...
  • Work with IT and Supply Chain systems on design & development, testing and implementation of new systems, solutions and software. (OPS, analytics, & Corp.)
  • Lead the inventory management and cycle count program in compliance with SOX requirements and FTD regulations
  • Strategically design facility warehouse slotting process to reduce costs
  • Strategically drive the Inventory mgmt. program for BU w/ FTD
  • Initiate and work on ad-hoc projects and opportunities to enhance optimization and probability of Personal Creations business
  • Manage team of analyst, programmers and inventory professionals
  • Manage and participate in cross functional teams focused on driving BU initiatives and cost savings
  • Manage and lead cross function project teams as related to SCO and analytics
  • Lead cross functional and cross BU analytics support
  • Bachelor's Degree in Engineering, Operations, Supply Chain, Computer Science or Business Economics. Master's degree preferred
  • 8 to 10 years of experience working within the areas of Supply Chain, Operations and/or Analytics
  • Proven record in leading and managing a team of strong performers
  • Strong knowledge of SQL and advanced knowledge with Microsoft Excel required
  • Experience with software development and writing script for automation and process improvement. (Python, VB Script and Java)
  • Experience with SAS, R or other statistical software a plus
  • Very strong quantitative analytical skills, business acumen and insight; with the ability to understand and synthesize data from various sources, work around data limitations, and form impactful judgments and insights
  • The ability to summarize data logically and communicate information and recommendations clearly
  • Experience with WMS, ERP systems and Demand Planning/Forecasting software