IT Operations Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the it operations job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired. Read the complete guides below for more details.

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AS
A Sauer
Audra
Sauer
8877 Kozey Flats
Chicago
IL
8877 Kozey Flats
Chicago
IL
Experience Experience
09/2015 – present
Dallas, TX
IT Operations Specialist
IT Operations Specialist
09/2015 – present
Dallas, TX
IT Operations Specialist
09/2015 – present
  • Coordinating and performing work under general direction from their IT manager, in-line with GMIT policies and procedures
  • Create incident tickets and own the problem through closure for those incidents that can be resolved without assistance
  • Manage Active Directory; create users, computers, and apply policies
  • Management of end-to-end support processes and support governance of managed IT services
  • Assist in performing monitoring, intervention, escalation, and communication of any issues having an impact on any aspect of the production environment
  • Assist with or manage special IT-related projects
  • Assist IT Manager in monitoring production services like PTC (Procera Transaction Clients), PX and PCS Systems & Services, Production Order Flow
11/2008 – 03/2015
Houston, TX
IT Operations Manager
IT Operations Manager
11/2008 – 03/2015
Houston, TX
IT Operations Manager
11/2008 – 03/2015
  • Support and develop departmental processes, such as change management, incident management or problem management
  • Manages memory usage of the network, network printing and network technical resources
  • Service delivery performance improvements of Site PC Supports (Outsourced Staff) are identified with the corresponding improvement action
  • Provides PC and network support by overseeing the administration of the Local Area Network (LAN) for all assigned facilities
  • Manages third-party vendors that provide IT Service Desk and network, infrastructure, phone, copier, and printer support
  • Develop consistent operational reporting against standards and establish Service Level Agreement (SLA) management approach
  • Effectively manages time, prioritize, assign, and manage daily workloads
01/2005 – 09/2008
New York, NY
IT Operations Technician
IT Operations Technician
01/2005 – 09/2008
New York, NY
IT Operations Technician
01/2005 – 09/2008
  • Working knowledge of firewalls/access lists and NAT
  • Workstation/Laptop configurations/reconfigurations
  • Participate in proactive monitoring of, and support troubleshooting and handle software, desktop hardware, server and networking issues
  • Manage and prepare incoming and outgoing customer tape backups. Performing daily tape rotation tasks
  • Fulfill specific IT operations tasks such as WM wave management, packslip and label preparation and distribution
  • Trouble shoot problems that arise with Fulfillment and Contact Center equipment such as: Personal Computers, Printers, Network and Radio Frequency equipment, Telephones, Servers, Packaging Systems
  • Contribute information to improve and maintain the Elizabethtown IT knowledgebase
Education Education
Bachelor’s Degree in Computer Science
Emory University
Bachelor’s Degree in Computer Science
Skills Skills
  • Knowledge of UNIX, SQL Server, SAP optional
  • Understanding and working knowledge of infrastructure environments (e.g. operating system, security, network, voice, end user and server related applications)
  • Understanding and working knowledge of business IT applications (e.g. supply chain, customer relationship mgmt, HR, finance)
  • Demonstrated teamwork and collaboration in a professional setting; either military or civilian
  • Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model
  • Good initiative, problem solving, priority setting,
  • Manage the overall deliverables of the performance reporting on a daily, weekly and monthly basis to provide consistent and regular reporting
  • Demonstrated leadership in professional setting; either military or civilian
  • Drive visibility of audience facing metrics to increase the understanding of the specific impact that problems/incidents have on the audience by operational support groups
  • Proactively contribute to the continual service improvement process, where services are underperforming, identifying service improvements and ensuring these are implemented
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1

IT Operations Technician nd Shift Resume Examples & Samples

  • Fill in for other shift personnel as needed
  • Prototype new and existing system and operations processes and make recommendations for improvements
  • Provide off hours support as part of rotating on-call support team
  • Experience in systems analysis, software development, IT Operations or industry related field
  • Experience using Microsoft Office applications such as Word, Excel, and PowerPoint
  • Ability to understand and analyze functionality for cause and effect consequences
  • Ability to function well in a fast-changing work environment and the ability to work on multiple time-critical issues concurrently
  • Familiarity with database systems such as Microsoft Access, DB2/400, and experience using query tools for reporting purposes
  • Familiarity with software development and programming using tools such as COBOL, RPG, Java
2

IT Operations Technician Resume Examples & Samples

  • Support the IT operations and system support needs of the Fulfillment and Contact Center
  • Trouble shoot problems that arise with Fulfillment and Contact Center equipment such as: Personal Computers, Printers, Network and Radio Frequency equipment, Telephones, Servers, Packaging Systems
  • Devises, modifies, and implements procedures to solve complex problems considering computer equipment capacity and limitations of operating time windows
  • Contribute information to improve and maintain the Cedar Rapids IT knowledgebase
  • Two year degree in related computer field required
  • 1-3 years experience in technical systems support and troubleshooting on network and telephony hardware and software required
  • Familiarity with project and task management processes
  • Experience in Retail and Online Sales environment
3

IT Operations SLA Management Resume Examples & Samples

  • Provide consulting in the area of performance-based IT Operations outsourcing service delivery and contract management, including full-lifecycle Service Level Agreement (SLA) management
  • Monitor, measure, evaluate, and report on test progress and performance requirements metrics for Help Desk, Data Center Effectiveness, Local Area Network (LAN), and Desktop/Notebooks integration and testing
  • Support Enterprise Service/Help Desk ticket analysis and large scale data analytics
  • Prepare reports and models using advanced Excel Macro programming
  • Review and recommend determination of payment for IT Infrastructure contractor CPFF invoices
  • Provide technical assessment of vendor white papers and review of ICF International, government, and contractor technical documentation for accuracy and completeness
  • Assist with the writing of weekly and monthly reports including the development of test evaluation reports and evaluation of the test performance requirements
  • Bachelor's degree in IT, Computer Science, Engineering or related technical field
  • 8+ years conducting formal review and quality assurance of IT infrastructure and operations including extensive technical analysis and evaluation reporting expertise
  • 4+ years of Service Level Agreements (SLA’s) or Performance Requirements Summary (PRS) monitoring, evaluation and reporting for IT Infrastructure services outsourcing contracts
  • 4+ years delivering oversight services for a full-range of IT services including automated Help Desk analysis and reporting, IT Performance monitoring, EUSS integration testing and CPFF IT services invoice reconciliation
  • Demonstrated experience with data analytics in Microsoft Excel and Access, including Excel macro programming
  • Experience with PMBOK, ITIL, ISO 9001, and IEEE 1012 standards
  • The ability to obtain and maintain a public trust
  • IT Infrastructure systems analysis experience
  • Experience with IEEE 1012-2012 standard for IV&V
  • Excellent verbal, interpersonal and written communication skills
  • Strong analytical, problem-solving, and decision making capabilities
  • Team player with the ability to adjust work pace to match client priorities and competing demands
  • Demonstrated outstanding level of professionalism in providing high-level client support, including ability to exercise good judgment, discretion, tact, and diplomacy
4

IT Operations Resume Examples & Samples

  • Excellent verbal and written communication skills (must be able to fluently communicate in English
  • Knowledge of UNIX, SQL Server, SAP optional
  • Understanding and working knowledge of infrastructure environments (e.g. operating system, security, network, voice, end user and server related applications)
  • Understanding and working knowledge of business IT applications (e.g. supply chain, customer relationship mgmt, HR, finance)
  • Experience with monitoring and reacting to system events and end user / business requests
  • Good initiative, problem solving, priority setting,
5

Senior IT Operations Engineer Resume Examples & Samples

  • Windows system builds including Windows Server 2003 / 2010 /2012 Enterprise, Standard and R2
  • VMwareand virtualization builds
  • Citrix builds
  • Management of TSM backups and LM servers
  • Setting up active directory domains\sites\DNS
  • Configuring and supporting terminal services on windows servers
  • Setting up and supporting windows print servers and printers
  • Support and troubleshoot Microsoft IIS operations and performance issues
  • Setting up windows performance monitors and evaluating logs to determine performance problems or recommending steps to remedy a situation
  • Creating group policies in windows AD
  • Troubleshooting windows blue screens and documenting them
  • Advanced hardware troubleshooting and replacement on windows server systems
  • Project creation and execution on firmware upgrade\OS upgrades\hardware upgrades
  • Work out of our Remedy ticket tracking system to work on Trouble Tickets and Change Requests
  • Perform changes to customer systems while following strict guidelines for SAS70 compliance
  • Maintain support of the Internet host servers
  • Rapidly evaluate/respond to all Remedy tickets with appropriate status entries, resolution descriptions and closure updates
  • Communicate with customers from problem identification through problem resolution regarding technical support
  • Continuously strive to improve the call closure cycle through documentation, resource enhancements and teamwork
  • Work change window events around NaviSite’s Data Center procedures
  • Work with other operation support teams to improve process flow
6

Intern, IT Operations Resume Examples & Samples

  • A working knowledge of IT Project Management
  • Understanding the various IT teams and their involvement in project delivery
  • Develop Communication and Documentation Skills
  • Available to work maximum 12-14 week internship (May 18 or 26 – August 28, 2015)
  • Applicants have finished their 2nd or 3rd year of a BA degree or 1st year MBA
  • Overall minimum GPA of 3.0
  • Eligible to work in Canada
  • Well developed communication skills
  • Passion to share your opinions and ask relevant questions
  • Active in the community/university
  • Ability to collate data; Strong command of software programs (Excel and Powerpoint)
  • Project Management training would be an asset
7

Intern, IT Operations Resume Examples & Samples

  • Receive an overview of the finance management of an IT department
  • Get sharepoint design skills
  • Work with teams in different countries /time zones
8

Manager, IT Operations Resume Examples & Samples

  • People management, transformational leadership and cross-functional influence
  • IT Service Management models and systems, and process engineering
  • Customer service and troubleshooting
  • Windows/Mac clients, mobile devices, printers, telephony, and audio video systems
  • Enterprise networks, storage, backups, server HW, virtualization, Linux, and Windows
  • Microsoft Active Directory, and other infrastructure monitoring and management software
9

IT Operations Manager Resume Examples & Samples

  • Oversees, maintains and implements Change Management process, ensuring policy/process compliance, efficient workflow and accurate documentation
  • Manages the escalation of production issues to ensure timely attention to and resolution of system issues and outages, both during business hours and after-hours
  • Coordinates communication processes such as outage bridge calls, daily operations calls and reporting
  • Manages and maintains on-call support list and schedule
  • Manages 3rd Parties for day to day operations and escalation of issues
  • Manages company communications for production outages
  • Owns and facilitates RCA (Root Cause Analysis) process for all production outages within all areas of Technology Services, ensuring timely generation and distribution by appropriate/responsible parties
  • Manages and maintains application, contact and support information for all systems, applications and services supported by the department
  • Manages Data Center Virtual NOC function, system monitoring and performance, and personnel
  • Responsible for the coordination, collection and distribution of operational metrics and reports throughout the organization
  • Develops and drives Metrics as a program throughout the IT organization
  • Oversees and maintains Access Management process, ensuring timely coordination of access requests and compliance reporting
  • Responsible for the documentation of internal processes (Standard Operating Procedures) within Client Services and Operations
  • Maintains the IT Service Catalog
  • Excellent customer service and client interaction skills
  • Experience managing escalation activities within a technology environment
  • Excellent knowledge of Change Management processes and related procedures
  • Excellent working knowledge of a Microsoft/Exchange/Cisco environment
  • Expert experience managing a team of technology operations professionals, measuring and tracking performance
  • Must be able to commit to operational management activities during non-business hours, in order to support business operations
  • Ability to perform matrix management
  • Excellent interpersonal skills and willingness to embrace our culture
  • Adept at working in a fast pace, dynamic environment
  • 7-10 years of experience with an emphasis on infrastructure/systems support
  • 3+ years of the required experience should have been in managing the operations and staff of a medium-sized systems environment
  • Bachelor Degree in Computer Science or Information System or equivalent
  • Experience in the Retail industry highly desirable
10

IT Operations Manager Resume Examples & Samples

  • Managed an IT operational function for a minimum of 5 years
  • Experience in system and data architecture
  • Demonstrated leadership and organisation skills in managing personnel
  • Demonstrated capability to make decisions and to gain cooperation of others
  • Ability in coordinating multiple tasks
  • Capable of working in a fast-paced environment with tight deadlines
  • Advanced problem solving skills required to identify solution to complex and technically challenging problems
  • Excellent verbal and written communication skills and the ability to interact professionally with executives, managers, and subject matter experts
  • Strong attention to details with the ability to work in a conscientious, consistent and thorough manner
11

Director, IT Operations Resume Examples & Samples

  • Run a 24x7 operational organization, define SLA performance objectives and optimize operational activities; Oversee the 24x7 organization, ensuring systems and teams meet SLA performance objectives; Benchmark performance and drive visibility into operations through reporting, trending and projection
  • Develop strategies and support plans to consistently exceed service levels in a highly dynamic and fast changing application environment; Leverage effective problem management processes to identify and proactively remediate incident trends; Maintain and enhance change control processes to drive stability and uptime to production systems
  • Ensure the infrastructure is meeting best practices and standards are effectively monitored and meeting performance requirements
  • Formulate and maintain policies, procedures and documentation for the IT Operations area
  • Lead continuous improvement efforts for operations teams, effectively leveraging outside resources wherever and whenever necessary
  • Demonstrate flexibility and diplomacy to ensure the effective resolution of competing demands and priorities
  • Provide direction to teams responsible for highly-visible ecommerce application operations
  • Oversee management of the data centers, production scheduling and computer systems operations
  • Prepare and manage the budget for the IT Operations area; participate in managing the Enterprise’s IT budget
  • Build teams and develop Associates to be consistent with company values of Passion, Accountability, Collaboration, and Humility
12

IT Operations Technician Resume Examples & Samples

  • Support the IT operations and system support needs of the Fulfillment Center
  • Monitor IT operations jobs on the AS400, iSeries, and provide general IT support for business operations across all IT shifts
  • Troubleshoot technical issues related to network and desktop hardware such as: Personal Computers, Printers, Network and Radio Frequency equipment, Telephones, Servers, Packaging Systems
  • Contribute information to improve and maintain the Elizabethtown IT knowledge base
  • 1-3 years experience in technical systems support and troubleshooting on network and telephony hardware and software
  • Required
  • Experience in systems analysis , IT Operations or industry related field
  • Familiarity with database systems such as Microsoft Access and experience using query tools for reporting purposes
13

Manager IT Operations Resume Examples & Samples

  • Provide Communication of Incident and Change to Client Groups
  • Create and document resolutions, ensure Root Cause is documented
  • Follow the defined Change Management process, submit request for Change, attend CAB meetings, co-ordinate with Business Partners, obtain all necessary Client Group sign off
  • Accountable for quality of change, participating in weekly meetings, ensuring end to end testing completed and provide review and sign off on MOPs
  • Complete sanity testing once changes are deployed
  • Application SME’s for Service Desk, Customer & System Admin
  • Strong leadership skills – at least 2 years of management experience
  • Working knowledge of MS Office Excel, Word, PowerPoint
  • Experience working with offshore vendors
14

DC IT Operations Manager Resume Examples & Samples

  • Management of a team of five located at Urban Outfitter’s DC facilities, managing DC IT operational support and project delivery at these facilities
  • Ownership of all IT DC issues through resolution. Escalation of issues to management as appropriate. Providing weekly statistics on the effectiveness of the DC technology
  • Provide ongoing Change Management functions for all application and infrastructure changes at the DC facilities
  • Continuously evaluate IT support processes, procedures and needs as well as research and identify methodologies designed to improve support staff awareness of IT Operations and overall IT support service reliability and effectiveness
  • Directly managing all vendors that provide IT technologies used at our facilities,
  • Excellent leadership skills and teamwork skills
  • Strong analytical skills and demonstrated expertise in managing schedules and resources
  • Demonstrated abilities in collecting and analyzing IT requirements and recommending solutions
  • Demonstrated experience in developing, implementing and maintaining systems administration procedures, guidelines and standards
  • Strong leadership and mentorship abilities for leading, directing, and motivating a team of support technicians with diverse skill sets
  • Bachelor’s degree in Computer Science or related technical degree
  • 5+ years minimum experience in an Distribution Center IT operational management role
  • Experience with Supply Chain Systems
  • Experience with RFID Technology
  • Knowledge of Material Handling Equipment
15

IT Operations Service Lead Resume Examples & Samples

  • Broad knowledge of IT Operations concepts, architecture & information security
  • Multi-vendor management
  • Data Center management
  • Help Desk management
  • Multi-vendor service integration
  • Hands-on experience with Microsoft technologies; e.g. AD, Windows Server, Exchange, Windows desktop, Office, IIS, and web hosting
  • Hands-on experience with other technologies; e.g. firewalls, intrusion protection, terminal emulators, system monitoring, and backups
  • Remote site management
  • Direct multiple parallel projects
  • Participate at all levels: meetings with the executive team to working a Help Desk ticket
  • Results oriented with intense focus on success
  • Good written and oral communication capability
  • Demonstrate leadership and good judgment
  • Ability to provide innovative solutions to solve problems
  • Ability to think independently with minimal supervision
  • Ability to manage project risks and issues
  • Ability to resolve conflicts
  • Ability to multi-task and work under pressure despite obstacles
  • Management
16

Credit Risk IT Operations Resume Examples & Samples

  • Must have experience working on Windows 2003 and 2008 servers in a large scale environment
  • Understand of Windows Active Directory groups and group nesting
  • Basic database understanding of MS SQL
  • Ability to interpret if a given process or release will violate SOX or Audit points
  • A good understanding of TCP/IP
  • Risk system experience and domain knowledge in credit
  • Experience with PowerShell scripting and reports
  • Some technical understanding of Unix platform
17

Senior IT Operations Engineer Resume Examples & Samples

  • Develop and improve instrumentation for monitoring the health and availability of services
  • Work with IT engineering teams to ensure smooth operation of all IT services
  • Work with vendors to resolve issues as needed
18

IT Operations Manager Resume Examples & Samples

  • Manages 3-6 subordinate managers, with a total staff of 20-40 Associates in a complex environment with strict regulatory/compliance and deadline requirements
  • Oversees Item Processing Day1 processes and related workflows using a complex state of the art image check processing solution
  • Oversees Item Processing Day2 activities to ensure exception processing and General Ledger reconciliation/validation requirements are met or exceeded
  • Manages and controls a variety of processing and business processes, applications, and vendors that provide Umpqua’s Item Processing solutions and services
  • Works to continually enhance Customer Service and operational performance, and the related dashboard and statistical reporting for Service delivery and SLA’s
19

Senior Manager, IT Operations Europe Resume Examples & Samples

  • Lead IT department operational planning and projects, and organize and negotiate the allocation of IT resources
  • Ensure the efficient utilization of IT resources – including personnel and equipment – across the organization
  • Prepare budget proposals and operational expenditure statements
  • Ensure appropriate training initiatives for new and existing staff
  • Manage operations staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions
  • Oversee operations-related projects and project portfolio
  • Ensure that methodologies/processes are standardized and utilized for all forms of change
  • Track and analyze trends in Operation Services requests and generate statistical reports
  • Oversee development and communication of help sheets, usage guides and FAQs for end users
  • Monitor incident trends and anticipate potential problems for proactive resolution
  • Certifications in ITIL and Microsoft
  • Completion of university degree - Computer Science or Information Systems
  • Extensive application support experience with Matrix42
  • Extensive knowledge of computer hardware, including LAN equipment
  • Working knowledge of a range of diagnostic utilities, including infrastructure basics
  • Experience with desktop and server operating systems
  • Familiarity with the advanced principles of ITIL
  • Proven track record of developing and providing SLAs and Operation Services deliverables
  • Demonstrated progressive experience in the management of a technical support team
  • Solid relationship management and performance management skills
  • Ability to motivate and direct staff members and subordinates
  • Ability to effectively prioritize and execute tasksin a high-pressure environment
  • Good written, oral, and interpersonal communication skills
  • Ability to conduct research into IT operational issues, processes and products as required
  • Team-oriented and skilled in working within a collaborative environment
20

IT Operations & Platform Director Resume Examples & Samples

  • Serve as an escalation point for customer concerns if/when they arise. Identify appropriate resolution to achieve client satisfaction in a timely manner
  • Lead, drive, monitor and manage end-to-end delivery of Global Infrastructure Services infrastructure and capabilities to scope, time and budget
  • Provide Assurance Leadership and Service Delivery with single point of accountability for Global Infrastructure Services activities, milestone achievement and deliverables – improving Assurance and Global Infrastructure Services team coordination and delivery
  • Provide Global Infrastructure Services leaders with a single leader, and workplan view of all Global Infrastructure Services activities, milestones and deliverables for the Assurance portfolio
  • Provide leadership and direction to direct reports
  • Evaluate, identify and help drive continuous improvement in Assurance and Global Infrastructure Services delivery capabilities and effectiveness
  • Must be able to work within a matrix organization – balancing the needs of the customer against firm initiatives and goals
  • Must make decisions and negotiate with customers and overcome obstacles
  • Manage multiple and diverse program colleagues and stakeholder expectations to deliver Global Infrastructure Services infrastructure and capabilities in alignment with customer needs with appropriate transparency
  • Identify, manage and resolve complex issues, preventing escalations, where possible
  • Manage, negotiate and resolve project risks effectively
  • Demonstrate, by example, in-depth knowledge of the EY competency principles and practices, including coaching, teaching and mentoring
  • Think strategically and identify opportunities for optimization
  • Leader and team player – sets example for sub-leads, project managers, business analysts and others to follow
  • Create an open, honest, accountable and collaborative team environment
  • Operate as an empowering leader; makes others look great
  • Proven track record of delivering technology infrastructure, capabilities, services and increased stakeholder satisfaction in IT infrastructure delivery for large global organizations
  • Strong domain knowledge in global complex infrastructures (perhaps in a professional service environment)
  • 15+ years of project delivery and client relationship management in a technology environment
  • Strong business acumen and ability to negotiate to find win-win resolution to conflicts arising between Markets Program leads and Global Infrastructure Services leads
  • Strong customer orientation and able to manage customer expectations
  • Strong executive presence
  • Ability to develop strategic plans and translate them to actionable roadmaps
  • Strong financial and people leadership skills. Proven track record in managing geographically dispersed, diverse teams of 100+ people plus including employees, contractors and 3rd party resources
  • Initiates, builds and maintains productive customer relationships
  • 15+ years in a corporate IT environment working with multiple disciplines to deliver infrastructure capabilities, capacity, and operations team readiness for global organizations
  • Significant experience in a infrastructure delivery, operations and program delivery roles
  • Work experience in a professional services industry, preferred
21

IT Operations Manager Resume Examples & Samples

  • This role is the primary contact between the IT Manager and the local organization
  • To be an integral part of the account planning and delivery support strategy
  • Pro-actively monitor the problem and change process, manages problem and change issues, and alerts as needed
  • Help to ensure quality of service and manage cost of IT delivery by looking at better ways to provide service in a cost efficient manner
  • Monitor and manage Service Level performance on assigned account(s) and reports attainment and potential exposures in a timely manner
  • Act as a team member of the International IT organization and as such support projects and activities also outside Hungary, in close and harmonious cooperation with other IT teams and others
  • Follow appropriate problem and change management processes
  • Strive for IT Security compliance and maintain an appropriate level of awareness, especially with end users
  • Maintain technical and process knowledge and skills as required for the role
  • Proactively contribute to identify improvements, cost take out opportunities and new technologies and solutions that could benefit IBM
22

Manager, IT Operations Resume Examples & Samples

  • Ensures uptime of TEGNA’s systems and applications through proactive monitoring and management
  • Develops, manages and improves change control process for all applications and platforms
  • Develops, audits and improves appropriate processes to ensure access to applications and platforms is secure and warranted
  • Oversees the service desk and ensures that daily tasks and project work are prioritized, appropriately staffed and on-time
  • Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends and recommending system improvements
  • Maintains staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities
  • Reacts to change productively and handle other essential tasks as assigned
23

Manager, IT Operations Resume Examples & Samples

  • Completion of Community College
  • Computer Science or information systems
  • 5 to 7 years of work related experience
  • Ability to conduct and direct research into IT issues and products as required
  • Ability to present ideas in business-friendly and user-friendly language
  • Ability to perform general mathematical calculations for the purpose of creating business cases, budgets, and so on
  • Strong technical knowledge of network and PC operating systems, including MS Windows recent and current versions
  • Strong technical knowledge of current client network hardware, protocols, and standards, including IP sub-netting and VLANs
  • Extensive application support experience with MS Office, Exchange, Lotus Notes, mobile devices
  • In-depth knowledge of applicable data privacy practices and laws
  • Strong understanding of project management principles
24

IT Operations Specialist Resume Examples & Samples

  • Minimum 2 years of experience working in IT Technical Services
  • Comfortable with script automation using Python, Perl, or Shell
  • BA/BS Degree preferred
25

IT Operations Technician nd Shift Weekend Wrap Resume Examples & Samples

  • Monitor IT operations jobs on the AS400, iSeries, and HP platforms and provide general IT support for business operations across all IT shifts
  • Fulfill specific IT operations tasks such as WM wave management, packslip and label preparation and distribution
  • Analyze business and system requirements, and implement approved recommendations and solutions
  • Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors
  • 1-3 years experience with various Windows operating systems and desktop administration tools required
  • High motivation and self-direction, sound problem solving skills, technical troubleshooting, negotiating and decision-making skills are crucial
26

Team Manager IT Operations Resume Examples & Samples

  • Dependable, innovative, accountable, passionate, transparent and collaborative
  • A technical leader in Networking technologies and platforms with strong network related hands on skills
  • Strong past experience in managing/supervising teams. As the position has employees reporting into it, the individual needs to have demonstrable people skills and past supervisory/managerial skills
  • Strong leadership skills, self-motivated, highly organized and able to multi-task in a fast paced, dynamic environment
  • Strong communication skills, both verbal and written, are essential in order to interact with support groups, clients and vendors
  • Experience and a sound understanding of network environments (TCP/IP, Cisco routers/switches, Firewalls, Load Balancing, WiFi, Optical DWDM technology, etc.) including an excellent understanding of telecommunications concepts and Telco connectivity
  • Experience with Vendor Management, running operational meetings and knowledge about interpretation of Operational metrics
  • Strong technical leadership skills that include hands on keyboard for the technologies mentioned as well as the right balance of people management skills
  • Minimum 7-8 years of solid hands on network technical experience with at least 2-3 years of supervisory experience. Past experience with direct technical reports will be a plus
27

Manager, IT Operations Resume Examples & Samples

  • Data backup and media vaulting operations. (25%)
  • Datacenter facility/environmental management. (25%)
  • Network/Voice hardware support, wiring, wireless performance tuning. (25%)
  • Other duties as assigned. (25%)
28

IT Operations Manager Resume Examples & Samples

  • 2+ years of managing data center moves and IT Operations
  • Background in Helpdesk or Desktop Support
  • Nonprofit industry experience
29

IT Operations Specialist Resume Examples & Samples

  • Coordinating daily team huddles. Taking on Incident and Service request tickets, distributing amongst peers and managing own queue
  • Scripting to automate manual work pertaining to SAN migrations and activities
  • Monitoring the team’s incident and service request queues and taking on new tasks appropriately
  • Ensure high ticket quality is maintained by coordinating analyst work effort, SLO’s are met, RCA and Problem logs maintained and PLOGs are followed up and closed down adequately
  • Create MOPS; documentation; desk level procedures, diagrams, etc. as required
  • Audit and related accountabilities – ensure audit controls are being adhered to, keep documentation up to date, participate and report on audit findings, progress, etc
  • Performing per on-call schedules relating to SAN
  • Making recommendations for Continual Service Improvement (CSI)
  • Motivate and train others in order to maintain a healthy team environment
30

IT Operations Manager Resume Examples & Samples

  • Be dependable, innovative, accountable, passionate, transparent and collaborative
  • Able to prepare and present complex/advanced diagrams and presentations to senior mangement levels with capability to jumping deeper technology explanations as and when needed
  • Past experience in assessing Operational readiness of new applications/platforms being introduced into production
  • Strong collaboration skills and experience in order to deal with other groups within and outside of ITS
  • Past subject matter expert in tooling and infrastructure performance management
  • Deeper skills in networking, servers and SAN systems will be an added plus
  • Demonstrated experience dealing with customers with great feedback/references
  • Strong management skills, self-motivated, highly organized and able to multi-task in a fast paced, dynamic environment
  • Experience with Vendor Management, running operational meetings and ability to create and interpret KPI's and other operational metrics
  • Minimum 10+ years of solid hands on network technical experience in a combination of the areas of tooling (network, server, SAN) and Performance management
  • At least 5 years of solid experience in a combination of Managerial and Supervisory roles managing a team of at least 5-10 people
31

Global IT & Operations Manager Resume Examples & Samples

  • Entrepreneurial mindset; a self-starter and motivator
  • Result driven
  • Innovate and eager to explore
32

IT Operations Manager Resume Examples & Samples

  • Demonstrate a strong customer service mentality at all times
  • Ability to quickly fix technical problems face to face or remotely (via phone or email)
  • Ability to learn new technologies quickly and be able to document and teach others
  • Adapt quickly to meet changing needs of the team, and work well under pressure when necessary
  • Background in computer science or hardware engineering
  • 3+ years of relevant experience as an IT Deskside support person or similar role
  • Passion and curiosity for learning new technologies and understanding how things work
  • Extremely detail oriented with strong organizational skills
  • Relentless drive to get things done
  • Self-starter with an ability to creatively solve problems with multiple variables
  • Position will require travel within the US and internationally, potentially at short notice. Position may require ability to physically move 25+ kg. (60+ lbs.)
33

Manager IT Operations Resume Examples & Samples

  • At least 5 years in financial services is a plus
  • At least 5 year management experiences
  • ITIL knowledge/certification especially on Service Desk, Incident, Knowledge and Problem Management
  • Ability to successfully provide hardware/software/network problem analysis and resolution support
  • Excellent communication and conversation skills (Verbal and Written)
  • Excellent documentation and process development skills
  • Good working knowledge of Microsoft Office and Windows 7
  • Great customer handling skills
34

IT Operations Specialist Resume Examples & Samples

  • Building strong working relationship with the various Lines of Business and ITS Senior Management
  • "Owning" the existing SLAs / OLAs, renegotiating as necessary
  • Negotiating new SLAs / OLAs where appropriate
  • Ensuring vendor support agreements have appropriate SLAs and T&C's
  • Driving the delivery of SLA / OLA metrics and reporting
  • Key contributions to the development of the Service Delivery Roadmap
  • Act as an intermediary between Operations and the supported Lines of Business in relation to SLAs and OLAs
  • Representing TD Operations in vendor IT SLA negotiations
  • Being a catalyst in rebuilding the Service Catalog framework
  • Adaptability and understanding bi-modal operations and the OLA implications
  • Being highly self-motivated and working independently and collaboratively to achieve results
  • Supporting a work environment that promotes customer service, quality, innovation and teamwork
  • Where applicable, identifying and implementing process improvements that will improve quality, efficiency and reduce costs related to our core IT processes
  • Providing timely and accurate communication and coordination of all incidents that may potentially result in service level agreements being compromised
35

Manager IT Operations Resume Examples & Samples

  • Strong working relationship with the various Line of Businesses/ ITS Senior Management
  • Participate and support development of strategic direction of the department
  • The successful candidate will have a breadth of IT and Business experience
  • Be comfortable overseeing a dynamic team of professionals
  • Development and delivery of metrics and dashboard reporting to support the needs of the various line of business
  • The individual also requires strong leadership qualities with proven experience
  • Provide strong leadership, people management and coaching to team of 40+ IT professionals
  • The individual will assist with providing timely and accurate communication and coordination of all Incidents that may potentially result in service level agreements being compromised
  • The individual will provide a leadership role to Senior ITS and Business Management teams during Incident situations and recovery actions
  • The individual will work to identify and enhance surveillance tools and processes with the goal of improving Systems and Application availability
36

IT Operations & Service Management Analyst Resume Examples & Samples

  • Minimum 1 year experience on an IT or customer Service Helpdesk
  • Proficient in Microsoft Outlook and Microsoft Office Suite and numerous versions of Microsoft Windows and Web Browsers, Helpdesk and customer relationship ticketing systems, Experience with office productivity, reporting, and technical documentation software, Exposure to systems monitoring tools
  • Strong end user technology understanding and troubleshooting skills. Familiarity with various IT service management frameworks and methodologies
  • A high level understanding of web based and distributed systems n-tier technologies
  • And an expertise in working with IT service management software for IT workflows and event management
  • Strong expertise in customer service delivery
37

IT Operations & Service Management Engineer Resume Examples & Samples

  • High School diploma and post-secondary Information Technology technical training, Associates degree in IT a plus
  • Minimum 3 years' experience maintaining, supporting, and developing IT infrastructure hardware and software solutions, 3 years of IT enterprise monitoring solutions a plus
  • Proficient in Microsoft Outlook and Microsoft Office Suite. Office productivity, reporting, and technical documentation software, Enterprise IT systems monitoring tools, Numerous versions of Microsoft Windows (Client and Server) and Web Browsers, Unified Communication and Collaboration software. Experience with basic and complex database queries and database technologies
  • Familiarity with various IT service management frameworks and methodologies. Strong expertise in web based and distributed systems n-tier technologies
  • Experience with support and development of service management and monitoring software
  • Strong expertise in scripting languages (PowerShell, Perl, CL, etc). Strong expertise in enterprise monitoring protocols (SNMP, WMI, etc)
38

Manager, IT Operations Resume Examples & Samples

  • Extensive experience working in a team-oriented, collaborative environment
  • Strong technical knowledge of current client network hardware, protocols, and standards, including IP sub-netting and VLAN
  • Completion of university degree
  • 7 or more years work related experience
39

IT Operations Internship / Co-op Resume Examples & Samples

  • Currently working towards a BS, MS, or other graduate degree in a relevant engineering program (including, but not limited to: Computer Science, Computer Engineering, Electrical Engineering, Information Technology, and Information Systems)
  • Experience with the following: Windows, Mac OS, and Active directory
  • Knowledge and experience with ticketing systems
  • Ability to relocate to the Bay Area, California
40

IT Operations Manager Resume Examples & Samples

  • Recruit, Manage and mentor a growing team of Desktop and Help Desk support specialists
  • Serve as the lead for all aspects of desktop and helpdesk support
  • Drive the effort to continuously provide world class IT support to Tesla’s user community
  • In conjunction with HR, manage the new hire on-boarding process
  • Oversee the processes for deployment, maintenance, and support, for all implemented hardware, software, and operating systems
  • Work with the IT infrastructure team to coordinate software updates and roll-outs to the desktops
  • Work with the Retail IT team to coordinate Store and Service Center openings
  • Work with the Retail IT team to remotely support Stores and Service Centers
  • Develop and Maintain relationships with wireless cell phone providers throughout the EU
  • Improve user awareness of IT services, by coordinating all training, documentation, and communication initiatives
  • Work with the IT Infrastructure team to build the strategic direction for future hardware and software decisions
  • Work with the purchasing team and vendors to fulfill technology needs
  • Managing incidents by working with the rest of the IT operational organization, handling escalations, and generating reports for management review
  • Developing processes and policies for incident management and implementing them
  • Identify trends in specific support areas and work with the stake-holders to address them
  • Expert level knowledge of
  • Enterprise imaging and desktop deployment technologies (preferably Altiris or SCCM)
  • Standard PCs, Powerful Workstations & Laptop hardware and software troubleshooting
  • Engineering and Manufacturing tool support
  • Remote site support, specifically for Stores and Service Centers
  • Windows 7 and OS X in a managed desktop environment
  • Industry standard Mobile devices & PDA support
  • Solid knowledge of networks including troubleshooting all aspects of wired and wireless configurations
  • Good understanding of ITIL v3 standards
  • Familiarity with the IT vendor ecosystem is preferred
  • Prior experience in supporting off-site events and site setup is preferred
  • General understanding server computing, networking, phone setup / support, storage, virtualization, and business applications
  • Medium to Large Enterprise IT or manufacturing environment support experience is preferred
  • 5-10 years of experience with Enterprise Desktop support
  • 3-5 years of experience of managing a support organization
  • BS Degree in CS/equivalent or combination of education and relevant experience
41

IT Operations Manager Resume Examples & Samples

  • Oversee and manage the operational service delivery
  • Monitor all SLA's and KPI's
  • Maintain quality of service
  • Provide customers with a single point of contact for all operational escalations and manage through to resolution
  • Review process and procedures relating to operational services
  • Implement change to services as required
  • Develop operational procedures to drive down the cost of operations, improve performance levels
  • Lead and manage the integration of various service desks across different geographical locations
  • Monitor overall operational team performance levels
  • Deliver monthly operational reports to end customers
  • Work with and support the service account managers
  • 5 years experience required as a Service Desk Manager or Team Leader
  • ITIL Foundation level or above Good understanding of Airline/Aviation systems, Windows 2003/2008 Administration,Microsoft Office 2000 ­ 2010, Exchange 2003/ 2008
  • Good understanding of service desk ticketing systems
42

IT Operations Assessment Lead Resume Examples & Samples

  • Must be able to work independently but collaborate with other work streams and stakeholders to accomplish tasks
  • Must be able to see the big picture, articulate vision to client, but still be “head down” and “hands on” to accomplish daily work
  • Must remain agile to changing client priorities
  • Must be able to lead a small team and schedule own work to completion on schedule
  • Must be able to interact with client personnel at employee, management and leadership levels
  • Minimum of 6-8 years of management consulting experience
  • Minimum 2 -3 years of IT operations assessment experience against best practices from ITIL, ISO 20000, and/or COBIT
  • Experience communicating and presenting to executives and directors
  • Experience ensuring high quality deliverables; including, establishing quality assurance processes such as peer reviews, checklists, SME reviews, and client reviews
  • Expertise with stakeholder interview and process modeling techniques and tools such as focus groups, facilitated white boarding sessions, and swim lanes and sticky notes
  • Excellent core consulting skills in interviewing, writing and communicating orally
  • Familiarity with developing and leading training curriculum
  • Able to lead a blended workforce of subject matter experts across multiple functional areas
43

IT Operations Specialist Resume Examples & Samples

  • Manages internal project delivery
  • Budget as detailed in Impact section
  • Medium/ moderately complex/ local or subregion
  • Manages project financials including business impact
  • Meets or exceeds approved budgets
  • Provides reliable financial forecasts to Management
  • Manages internal as well as external resources with a team size generally up to 20 people
  • Is aware of necessary skill development of project team members
  • Provides performance review input and development recommendations for team members Contributions have visible impact on HP business (Cost, Efficiency, Total Customer Experience (TCE) generally less than $4M and/or internal project budget generally less than $2M
44

IT Operations Manager Resume Examples & Samples

  • Lead the IS/IT projects, initiatives with identifying requirements and expectations to be aligned with Nestle Global and Local business priorities
  • Support the full integration, standardization and optimization of ways of working within IS/IT with driving flawless execution
  • Support the market and the region (Indochina) across stream projects e.g. company merger and acquisition, divestiture aligned with market business plan and priorities
  • Ensure the works related to IS/IT to be successfully and smoothly delivered as planned in accordance with service level agreement, and meet the business requirements as defined
  • Provide regular reports to key stakeholders in regards to issues, actions, escalations, etc
  • Improve, streamline and standardize IS/IT support processes leveraging capabilities of Nestle staff and external partners
  • Ensure that the root causes of systems failures are identified and the appropriate actions or escalations are taken to prevent the recurrence
  • Service delivery performance improvements of Site PC Supports (Outsourced Staff) are identified with the corresponding improvement action
  • Prepare overall GLOBE budget (CAPEX and OPL) and propose for approval, including monitor, control cost upon leading initiative for the cost effective IT network infrastructure cost
  • Lead initiatives related to IT Security Awareness within market/region
  • Ensure adherence to the principles and practices of Nestle Continuous Excellence (NCE) e.g. LEAN - waste elimination approach, leading to the reduction of service time and process optimization across all layers of the organization
45

Senior Manager, IT Operations Resume Examples & Samples

  • Position requires a high degree of adaptability in addressing Linux, Database, Configuration Management and Network issues in a production environment while adhering to compliance standards
  • Possess very good communication skills both written and verbal
  • Excellent teamwork and leadership skills
  • Demonstrated self-motivation and negotiation skills
  • BS Degree in Information Technology or Computer Related Studies
  • 5 to 7 years of experience OR equivalent combination of education or experience
46

IT Operations Specialist Resume Examples & Samples

  • Bachelor’s degree in related field and/or equivalent work experience
  • 3+ years of experience in desktop support role
  • Previous experience with retail POS operating systems is preferred
  • Extensive knowledge of computer hardware, Windows OS, IOS, application support, peripherals, and networking
  • Experience with Printer Servers; Basic Networking (TCP/IP)
  • Experience with Citrix and SAP
  • Proficient in MS Office (Excel, Word, PowerPoint, Outlook)
  • Ability to communicate effectively and professionally at all levels of the organization
  • Knowledge of commonly-used concepts, practices, and procedures for end user technical support
  • Strong problem solving and researching skills
  • Must be able to diagnose and resolve moderately complex system hardware, software, network, and operator issues
  • Must be able to multi-task and be flexible with assigned work schedule
  • Requires extensive working knowledge of all hardware/software concepts, including all supported products and network/account management tools
  • Ability to effectively prioritize and organize workload to meet deadlines in a fast-pace, constantly changing environment
  • Must have the ability to work in a team environment and present a professional image
  • Ability to work productively in an open office environment
  • Ability to spend 8h a day in front of a computer screen and communicate with users
  • Light to moderate lifting is required
47

Analyst, IT Operations Resume Examples & Samples

  • Provide first response to production alerts/notifications including execution of documented problem resolutions steps
  • Assure all support documentation is complete, up-to-date, and consistent
  • Assure cross training documentation is complete and up-to-date
  • Interact with vendor support personnel to jointly resolve issues
  • Escalate issues that cannot be addressed by first level documentation to designated internal subject matter expert support personnel
  • Ongoing maintenance of first level support documentation
  • Prepare incident logs and reports for all support incidents and resolutions
  • Assist with cross-training of additional first level support staff
  • Demonstrates strong leadership skills
  • 3+ years performing in a first or second level support role (Help Desk or other)
  • Excellent verbal and written communication skills, including phone etiquette
  • Conceptual familiarity with batch job scheduling and processing, computer networks, databases, file servers, file transfers and related technologies
  • Proficiency with Microsoft Office products: Word, Excel, PowerPoint, Visio, and MS Project
  • Strong Business Analysis skills - Experience with document management technologies such as SharePoint
  • Ability to work under pressure to resolve critical production issues
  • Strong work ethic to follow issues through to final resolution
  • Ability to multitask when multiple issues occur simultaneously
  • Willing to be on-call for evening, overnight, and weekend shifts when needed
  • Willing to work 2nd or 3rd shift and be on-call on a 24/7 basis while in training
  • Experience with UC4 or other batch scheduling systems a plus
  • Experience with GlobalScape or other secure FTP services a plus
  • Experience with Microsoft SQL Server technologies a plus
  • Familiarity with ETL technologies and programming concepts a plus
  • Experience with vendor management a plus
  • Experience with generation of reports and technical documentation a plus
48

IT Operations Service Manager Facets Resume Examples & Samples

  • Collaborate with internal and external business partners to gain understanding of their business needs and adapt departmental plans and priorities to address business and operational challenges
  • Lead and Develop people - manage professional employees by setting team direction, resolving problems and providing guidance to members of your team
  • Leverage diversity and inclusion to drive employee engagement and foster teamwork and collaboration
  • Manage and ensure compliance with IT structures/processes/technologies
  • Maintain knowledge of and leverage IT industry/marketplace technologies and trends
  • Influence or provide input to forecasting and planning activities
  • Manage the relationship (relative to Operations & Maintenance (OM)) between the business customers and IT partners for assigned applications
  • Provide second level application support, coordinating the involvement of business and/or development resources in problem resolution as necessary
  • Continually develop support skills to minimize dependency on development resources
  • Assist OM team with problem triage, categorization (break/fix vs. enhancement), root cause analysis and ability to duplicate a problem
  • Provide leadership in critical issue resolution during war room process
  • Facilitate the hand-off of new release functionality from the development team to the OM team
  • Facilitate the gathering of business requirements to support OM activities as necessary
  • Identify enhancements to improve supportability, operability or performance of applications (and develop supporting business cases for suggested enhancements)
  • Collect, analyze and report SLA and OM metrics data (and take corrective actions as warranted)
  • Resolve issues with application-level service performance
  • Identify, sponsor and implement continuous improvement initiatives within the OM unit
  • Manage a staff of direct and indirect resources for their assigned applications and manage established budgets and forecasts
  • Participate in the budget setting process including justification of planned staffing levels
  • Optimize the mix of resources to obtain maximum results at the lowest cost
  • Manage the release calendar for all OM activity (code fixes and work orders)
  • Ensure compliance with all Sarbanes-Oxley and other audit / security requirements
  • Manage the proper level of OM engagement in development processes to ensure that new applications / functionality are supportable following transition to OM
  • Participate in on-call responsibilities 24x7x365 (critical business applications – but applications are stable and currently issues occur two to three times a month outside of normal working hours)
  • 5+ years of application development or support experience in a large enterprise environment involving distributed applications
  • 2+ years of experience leading teams and/or managing workloads for team members
  • Experience leading distributed teams
  • Ability and willingness to hold on-call responsibilities to respond to system issues 24x7x365 (critical business applications – but applications are stable and currently issues occur two to three times a month outside of normal working hours)
  • Experience leading development and/or support for large, critical applications
  • Experience managing TriZetto Facets applications
  • Experiencing managing high-profile, high-criticality applications
  • Experience managing a remote team of resources including offshore team members
  • Budgeting experience
  • Production support experience
  • Sybase experience
  • Prior experience as Service Manager or Operation Service Support Manager
49

Team Lead-it Operations Resume Examples & Samples

  • Drive full set of people management activities
  • Manage team performance from a delivery point of view along given targets, directives and processes (i.e Incident and Problem Management, Change and Release Management, Compliance Management)
  • Foster continuous improvement as an incremental piece of the daily work, and consequently promote an efficient usage of company resources
  • Run and maintain the services and related applications at or above agreed service levels
  • Service design: evolution of existing processes, tools, automation and technology stack, manage continuous improvement process and feedback to Reseach & Development organization when applicable
  • Service automation: define the requirements for achieving full automation of the management of the platform – Contribution to the automation under an open source framework
  • Capacity planning: support service specific capacity planning activity in coordination with involved organizations
  • Reporting: participate in the definition of the service related KPIs and support its implementation. Participate in the definition of external / customer related SLA / KPIs and support their implementation. Monitor and provide data to internal customers
  • University degree in Computer Science or equivalent
  • In general some experience in a people management role or relevant experience in a coordinator or project management role would be preferred
  • Demonstrate leadership ability and management skills
  • Solid foundation in and appreciation of ITIL service management process
  • Good knowledge in Operating Systems components and environment
  • Good knowledge in data store repositories (Databases, etc…)
  • Adaptability / Flexibility / Analytical and conceptual thinking
  • Accountability and pro-activity
  • Multicultural approach
  • Excellent written and oral communication skills, fluency in English
50

IT Operations & Maintenance Department Manager Resume Examples & Samples

  • Leads, directs, supervises, assigns, and evaluates the mission of Operations and Maintenance operation
  • Provides direction, establishes objectives, and assigns responsibility and timetables to ensure the successful accomplishment of assigned tasks and projects
  • Responsible for completing employee performance evaluations, employee training plans, and implementing quality procedures
  • Tracks, documents, and evaluates functional performance against Department metrics and provides a monthly metrics evaluation report to the Program Manager and upon request to the customer
  • Assists the CIO and performance monitors with organizational budget development
  • Assists the customer with task and project management
  • Bachelor’s degree in a technical or management discipline or equivalent years of experience
  • 7+ years of directly related job-related experience, 3+ years in a management role
  • General knowledge of computer networking, server architecture, desktop hardware, software configuration management and computer help desk functions
51

Director, IT Operations Resume Examples & Samples

  • Determines what personnel and IT resources are required to meet the deployed systems plan, objectives, SLAs and KPIs by reviewing plan documents and maintaining strong communications with the external customer and the relevant internal managers
  • Manages the cost budgets for the IT System Support components or contracts
  • Stays current with the latest technology, organizational concepts, management skills and business relationship concepts
  • Establishes and maintains an IT infrastructure that supports all customer services activities, by assessing cost in terms of System Availability, Capacity and Security, including
  • Providing all levels of technical support, depending on the application
  • Monitoring live systems and networks and responding to alerts
  • Establish a robust security regime and monitor accordingly
  • Providing periodic routine and preventive maintenance of live systems
  • Maintaining all division or supporting all communications infrastructure, including LAN/WAN, telephony, hosting facilities, etc
  • Establishes and maintains an IT Application Support team that supports all engineering and IT program management activities, including
  • Supporting new business and proposal efforts in designing hardware, utility and network/communications solutions
  • Building and supporting engineering labs
  • Deploying and supporting production systems, whether internally hosted or at customer sites
  • Managing software/hardware licenses and software/hardware maintenance purchases/renewals
  • Providing and managing personnel resources stationed at customer facilities
  • Works in conjunction with our global operations to ensure consistency, support requirements and other strategic objectives of the organization are met
52

Senior Analyst, Client IT Operations Resume Examples & Samples

  • Mail flow troubleshooting- OWA, ActiveSync, OAB, Internal mail flow, and other Exchange related services
  • Network troubleshooting- Basic connectivity testing and some firewall knowledge
  • Backup knowledge- How to complete and troubleshooting various backups from DPM to Snapshots
  • SAN knowledge- Manage disk space and troubleshoot
  • Active Directory- Troubleshoot Domain Controllers, replication and some user accounts
53

IT Operations Specialist Resume Examples & Samples

  • Provide 2nd level technical support to internal end-users within production and administrative offices
  • Assist IT Manager in monitoring production services like PTC (Procera Transaction Clients), PX and PCS Systems & Services, Production Order Flow
  • Facilitate remote installation process
  • Manage Active Directory; create users, computers, and apply policies
  • Prepare replacement/backup hardware for production, where applicable (e.g. milling machine PCs, production label printers, tube label printers, and etc)
  • Maintain inventory of all hardware ensuring replacements are available as needed
  • Utilize Microsoft SCCM to manage computers within the domain
  • Application packaging for SCCM deployments
  • Maintain contact list for hardware and software vendors used in production
  • Diagnose and isolate problems, devise resolutions to improve functionality
  • Support and escalate issues to IT Manager, CSC IT-Helpdesk, SAP IT-Helpdesk, Global IT Support, and vendors
  • Perform desktop level software and hardware installations and upgrades, implement file backups, and configure systems and applications
  • Create and maintain user account database, manage system access – suspending/terminating access levels, coordinate user moves, and other changes with appropriate department manager to limit business disruption
  • Create network patches as needed
  • Oversee weekly incremental and full tape backups
  • Facilitate end-user training specific to software and hardware functionality, as well as office or other related equipment
  • Maintain conference room equipment
  • Serve as back-up in the absence of IT Manager as required
  • Other projects as delegated
  • Associates Degree or Technical School certification; Bachelor Degree desired
  • Minimum of 2-3 years experience in tier 2 IT support or 3 years experience in Help Desk/Tier 1 support
  • Ability to package software
  • Ability to multitask and work in a fast paced technical environment
  • Good judgment, problem-solving, and decision making skills
  • Flexible and adaptable to changes in business demands
  • Must exhibit a passion for excellence with strong integrity
  • Ability to build & manage strong working relationships with customers and peers
  • Must maintain confidentiality and professionalism
54

Director, IT Operations Resume Examples & Samples

  • Lead team in operating and maintaining high performance, high availability private and public service for company systems
  • Must have a strong background in sourcing, implementing and managing Managed Services vendor relationships and contracts
  • Manages simultaneous large-scale projects with an emphasis towards defect-free, on-time, on-budget, and in-scope completion
  • Develop metrics for server, hardware, software, networking, security and storage operations. Provide strategic capacity planning ensuring adequate evaluation and preparation for growth
  • Lead the process of identifying and recommending operations solutions to support business and security needs
  • Manage efforts to support implementation of new releases and upgrades of hardware, software, utilities and operating systems in support of stable production environments
  • Manage 24/7 operations and on-call rotation schedules; ensuring staff adhere to SLAs for support. Additionally, manage any Severity 1 system issues, performing triage and ensuring a well-organized efficient response processes
  • Directs the development, ongoing maintenance, and execution of an enterprise-wide disaster recovery and represent IT in business continuity plans
  • Manage all IT operations data security policies and procedures, to ensure that the highest level of system and data confidentiality, integrity and availability is maintained
  • Ability to attract, develop, manage and retain talent required for high performance organization
  • Manage staff performance and development to ensure department objectives and internal and external Service Level Agreements (SLA) are met
  • Create and maintain well documented processes coupled with efficient and consistent work methodologies that conform to and support audit, security and business continuity requirements
  • Provide constant and thorough communication to stakeholders, project teams, departments, and oversight groups to promote awareness, mitigate risk, and ensure understanding
  • Accomplish financial objectives by forecasting all IT operations requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action
  • Maintain professional and technical knowledge by attending educational workshops; participating in professional societies and benchmarking state-of-the-art practices
  • Advanced knowledge in computer systems operations, customer support and services and project management principles
  • Contributes to and provides operational assistance assists with the implementation of the departmental technology roadmap; plans changes to staffing and infrastructure as required
  • Defines and establishes IT Department operational and strategic planning, goals, objectives, and operating procedures
  • Develops business case justifications and cost/benefit analysis for IT operations spending and initiatives
  • A minimum of seventeen years relevant operations & customer service experience is required within a regulated industry (medical device, pharmaceutical, aerospace, biotech or automotive) or experience in a manufacturing organization required
  • Must have minimum of ten years of Operations leadership experience role with a track record of successfully supporting all areas of IT Operations in large size global IT organizations
  • Bachelor’s degree in computer sciences, computer engineering, or Information Technology is required; a Master’s degree is strong preferred
  • Experience in creating and building IT operations services
  • Responsible for opex budgets in excess of $15 million
  • Experience in assessing, implementing and managing managed services, cloud services, IAAS/SAAS
  • Must be passionate about current technological trends and how to apply that to the future vision of operations and best practices
  • A deep understanding of the interdependent relationship between applications, infrastructure, and operations while maintaining a strong connection between the respective teams
  • Persuasive, professional communication style. Capable of communicating complex operational, technical topics to a wide variety of audiences. Ability to influence key stakeholders and senior management
  • Financial management skills in budgeting, forecasting, and cost control
  • Experience in ITIL, risk management, disaster recovery planning
55

IT Operations Manager Resume Examples & Samples

  • BE/Bachelor’s degree in Computer Science or related field
  • Should have 10 to 14 years of management experience in a IT Infrastructure Management role with at least 7+ years’ experience in Core Infrastructure Design, Service Delivery and IT Operations
  • Exceptionally strong experience with ITIL practices, especially with Incident and Problem Management aspects
  • Exposure to Lean and Agile principles and experience in applying them to IT Operations area is a huge plus
  • A track record of successful delivery of infrastructure related services as an individual contributor, team leader and service delivery manager
  • Strong leadership, project management, time management, problem solving skills, resource management, risk management and contingency planning
  • Experience with teams spread across multiple locations and time zones
  • Technical certifications in above mentioned areas would be advantage
  • Excellent interpersonal, verbal and written communication skills as well as strong logical, analytical, problem solving skills and reporting skills
  • Service Management - Responsible for managing our Customers, Service Desk & proximity services, Incident & Problem Management and Application Infrastructure
  • Delivery Support - Responsible for supporting the delivering of business change initiatives, which includes project, small works, environment management and other non BAU tasks
  • Technology Control – Responsible for protecting the Infrastructure Environment includes Security Management, Risk and Audit Management, Change Management and Disaster Recovery
  • Architecture and Engineering – Responsible for Technology Architecture and engineering solutions, in line with Technology roadmaps
  • Operating Environment – responsible for maintenance and fault resolution on Platforms, Storage, Messaging and Data Centre Services
  • Network & Voice – responsible for maintenance and fault resolution on Network, Voice and Firewall, managing commercials and financials, and delivery of TIS projects, within technology domain
  • Application infrastructure – Responsible for maintenance of the application infrastructure layer that involves middleware, database, application deployments and managing internal applications
56

IT Operations Manager Resume Examples & Samples

  • BS/BA in Computer Science, Information Technology, Project/Program Management or equivalent work experience
  • Strong working knowledge of physical IT infrastructures (e.g. Servers, SANs, Networking, etc.)
  • Basic knowledge of CE infrastructures (e.g. UPS, Generator, AHU, etc.)
  • Willingness to work flexible hours, non-business hours, or other scenarios required by the flow of operations
57

Associate Director, IT Operations Resume Examples & Samples

  • Support all EMEA sites and Global sites as part of the overall support structure
  • Build and manage a strong and motivated team
  • Agree and deliver services in line with agreed SLA to business
  • Maintain Customer Service and Customer satisfaction levels in line with agreed targets
  • Optimize Service delivery processes to ensure continual service improvement
  • Manage any improvement/new projects related to service elements/extensions/sites
  • Oversee the performance and Qualification of the LAN and WAN environment and associated devices to ensure that the systems in place are providing the most effective and efficient service (CISCO, Nortel and others as applicable) under guidance from the Network Communication Manager USA
  • Manage VPN solution
  • Implementing and supporting the business utilizing Service Now platform and ITIL framework
  • Assist in managing the Video Conferencing Infrastructure (Tandberg/Polycom)
  • Perform Server management —including file and printer sharing
  • Enforce IT Security and Compliance Group policies
  • Maintain detailed monitoring of the Alexion Network to analyze and evaluate performance, and to identify degradation trends/problem areas
  • Anticipate communication and networking problems and implement preventive measures
  • 10+ years’ experience working with IT Infrastructure / Operations international environment
  • Experience in IT startup environments
  • Service Now experience/Certification
  • Advanced experience in communications devices setup and maintenance i.e. video conferencing
  • Advanced experience in customer service and VIP support
  • Ability to take direction and work independently to complete tasks and solve problems
  • Experience to prioritize tasks in a fast-paced environment and to interact with all members of the organization, including top-level executives
  • Effortless Customer service experience
  • People manager
  • Excellent interpersonal and problem solving skills
  • “Customer first” mind-set
  • Strong autonomy and reactivity
  • Adaptability to a multicultural environment
  • Flexibility and ability to adapt to changing conditions
  • Infrastructure FDA qualification awareness and experience
58

Manager of IS / IT Operations Resume Examples & Samples

  • Provides management of the global network systems infrastructure including Microsoft Windows Servers, Virtual Infrastructure, Microsoft SQL Database Servers, Routers, Wireless Network Equipment to ensure stable and secure performance
  • Responsible of Telecommunication services including VoIP and PBX phone systems, mobile services devices management
  • Oversees Call Center technology and Interactive Intelligence
  • Interacts with IT Services providers, manages maintenance contracts, monitors renewal schedule ensuring proper redundancy and service delivery at all company’s locations
  • Ensures technology is in place to properly monitor all network and telecommunication systems. Systems should measure reliability and capacity/demand
  • Analysis systems malfunctions and technical problems. Evaluate problem call reports, and recommend permanent solutions for recurring problems. Work with team members to develop service objectives and monitor progress against objective
  • Responsible for technical support and standardization of the security systems across the ASCO locations
  • Project management of IT Infrastructure projects as assigned. Ensures projects are delivered on time and within established budget parameters
  • Coordination of IS/IT work related to facility projects. This includes all network cabling, network equipment, Wireless LAN, network closets (IDF and MDF), digital signage, and conference room technology
  • Provides network systems backups in accordance with company’s established procedures and industry regulations
  • Support engineering data base and applications. Assist with upgrades
  • Manages network and operations staff, assigns tasks, conducts performance reviews
  • High level of knowledge in Cisco Network and VoIP Technologies
  • Ability to drive technical standards across an organization
  • Experience managing IT technical staff in a large business environment
  • Network Technologies: LAN, LAN Management, WAN, Windows OS
  • Network Management: Network Administration, Cabling, Configuration, Implementation
  • Connectivity: Testing, Diagnostics and Monitoring, Equipment Installation and Configuration,
  • Systems Administration: Systems Hardware Configuration; Troubleshooting Performance & Production Support; Storage Management; Remote Access Services
  • Cisco Hardware: Experience installing and supporting routers and switches
  • 5-7 Years experience in an IT Management role
  • Certifications as a Microsoft Professional /Engineer and / or Cisco Network Associate are desirable
59

IT Operations Technician Resume Examples & Samples

  • Customer and Operations Support - Service Desk Tier 1/2/3
  • Participate in proactive monitoring of, and support troubleshooting and handle software, desktop hardware, server and networking issues
  • Desktop imaging deployments
  • Responsible for hardware inventory and asset management
  • Patch management for desktops, servers, mobile and network devices
  • Responsible for network and telecommunication closets maintenance
  • Cisco networking switches/access point basic management
  • Develop service strategy to mitigate software, hardware, and networking issues
  • Report on health of the help desk and support using uptime and ticket-related performance metrics
  • Develop business support standards, processes and procedures, and guidelines for incident management
  • Experience with incident troubleshooting and escalation procedures
  • Experience with change management process and procedures
  • Backup/disaster recovery experience
  • Familiarity with ITIL related service delivery frameworks
  • Active Directory (DNS, DHCP, GPOs)
  • Strong TCP/IP / networking skills
  • Windows 7, 8, 10, Server 2008/2012 and VMware
  • Experience supporting/deploying Linux distributions (Redhat, Ubuntu, CentOS)
  • Imaging solution management
  • Experience with software deployment and security
  • Strong scripting skills
  • Support experience in video conferencing technologies like Polycom, Crestron and Google Chromebox
  • Experience using Remote support technologies
  • Experience supporting Google Apps (Gmail, Calendar, Hangouts, Google Docs)
  • Experience being part of an international on-call rotation
60

Manager IT Operations Resume Examples & Samples

  • Responsible for coordinating Tier 3 field support across the organization. Leads efforts to develop future state process improvements with a focus on standardization and reduction in duplicate support processes
  • Responsible for understanding technology, business processes, opportunities and technical and business requirements for business solutions related to client technology
  • Leads in formulating and defining project scope and objectives through research and fact-finding combined with an understanding of applicable business systems and requirements
  • Partners with key business stakeholders in order to elicit, analyze, communicate, document and validate IT requirements for changes to business processes
  • Manages and facilitates key IT Global Client Services initiatives and programs to ensure positive end user experience and to improve existing business request and reporting processes
  • Incorporates Project Management methodologies and toolsets into process development and improvement
  • Represents client services portfolio across the organization
  • Manages the risk of operating these services
  • Designates technical leads and backups
  • Coordinates communication among support staff and systems staff
  • Provides input in service attributes such as performance, availability, security, etc.)
  • Understands the services (components, etc.)
  • Serves as the point of escalation (notification) for major incidents
  • Ensures that any changes to client related services under their care follows the current change management work practice
  • Provides input to the Continual Service Improvement process(CSI)
  • Plans for services’ future
  • Participates in internal service review meetings (within IT)
  • Participates in external service review meetings (with the business)
  • Is responsible for ensuring that the service entry in the Service Portfolio/Catalog is accurate and is maintained
  • Participates in negotiating Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for the service
  • Ensures that performance meets the requirements of SLAs and OLAs
  • Provides reporting and metrics on performance of service
  • 6+ years of work experience in project and/or program management
  • 10+ years of professional work experience
  • Experience communicating with Executive leadership across multiple disciplines
  • Experience working independently & with teams, influencing peers and managing multiple tasks
  • Effective oral and written communication skills, organizational skills, good attention to detail and use of sound judgment in a fast-paced environment are essential
  • Must have well-developed leadership qualities
  • Familiarity with diverse client platforms and cloud solutions (Mac OS, iOS, Dropbox, Windows OS, Android, Chrome OS, O365)
  • Must have the ability and desire to both lead & collaborate cross divisionally and globally
61

Senior Manager, IT Operations Resume Examples & Samples

  • Leads & manages a team of associates to provision IT equipment for our office-based employees, field associates, and third-party vendor associates
  • Manages the day-to-day IT asset provisioning and management process through documented and understood policies and procedures that result in accurate recording of assets and timely delivery of equipment
  • Establishes and measures services levels for each work center and provides daily reporting on service level achievement
  • Establish and maintain a service -oriented culture to provide best-in-class customer service
  • Continuously evaluates and refines standard operating procedures balancing industry best practices with corporate culture
  • Interfaces with customer at multiple levels, including an executive level
  • Provides clear direction to team to, delegate tasks and manage a team of people to meet or exceed agreed upon goals
  • Ensure processes and practices conducted in the Service Desk team are standardized, documented and consistent with generally accepted ITIL standards; and
  • Serve as a Subject Matter Expert on Service Desk support and service levels
  • Bachelor Degree in Computer Science, Information Systems, Engineering or equivelant experience
  • 5-10 years of experience leading/managing Service Desk in a corporate enterprise setting
  • ITIL v3 Certification desired
  • Must be proficient in Laptop & Desktop provisioning and management
  • Experience with ticketing systems including Remedy preferred
  • Experience in leading a team and working in a team-oriented, collaborative environment
  • Familiar with a variety of the field's concepts, practices, and procedures including ITIL methodologies
62

IT Operations Specialist Resume Examples & Samples

  • Primary subject matter expert in multiple areas and consults with clients/or project teams with respect to all aspects of operational support / solutions
  • Works independently and/or autonomously as a senior/ lead on a diverse range of tasks / operational support of solutions and is relied upon to coach/ educate others
  • Assignments are highly complex and multifaceted
  • May monitor, coach/ educate a small team of IT professionals
  • Acts as a key resource in the exchange of technical information for project teams, the business and/or outside vendors
63

IT Operations Resume Examples & Samples

  • Install, configure, secure, and troubleshoot a Hortonworks Hadoop Data Platform (HDP)
  • Execute automated installation and upgrades
  • Configuration and maintenance of HDFS
  • Application deployment and basic troubleshooting
  • HDP performance tuning
  • User and group management within the HDP platform
  • HBase maintenance and tuning
  • Apache Hadoop Administration (Preferred Hortonworks Framework)
  • Hortonworks Hadoop administration in a large scale environment preferred, other Hadoop platform administration desired
  • 3+ years Unix Administration
  • Strong communication skills (verbal, written, presentation, interpersonal)
  • Strong skills in decision-making, prioritization and negotiation
64

IT Operations Resume Examples & Samples

  • Perform setup, installation, and implementation of new storage systems
  • Help maintain day-to-day operations by ensuring that the service delivery commitments are met and that technical issues are resolved
  • Leverage your experience with IT operations, problem management, change management, escalation management, and root cause analysis to solve complex problems
  • Global collaboration with other storage teams across the enterprise
  • Create knowledge articles, process and procedure documentation, and training materials
  • Participate in the on-call support rotation, as needed, and provide escalation support for the site support teams
  • Monitor and maintain backup systems
65

Manager, IT Operations Resume Examples & Samples

  • Working with Vendors to drive resolution, recovery of Incidents
  • Review of Incident tickets to ensure content and accuracy
  • Perform trend analysis to identify problems before a significant incident occurs
  • Identify Hardening opportunities/Risk Assessments
  • Experience with SAP
66

Director IT Operations Resume Examples & Samples

  • Provide leadership to the IT Operations and Support teams and build a team that is exceptionally customer-oriented, delivers business value
  • Build relationship with call center and warehouse operations leads to align support across business units and geographic locations
  • Standardize incident and change policies and protocols across the enterprise while remaining nimble and agile
  • Build a comprehensive IT Operations and Support strategy that scale with our business growth
  • Build an IT “friendly and easy to work with” team as it delivers services to internal customers
  • Manage Operational KPI's that drive value to the business for internal and external customers,
  • Serve as an internal change agent to drive business process enhancements and innovation
  • Responsible for documenting and executing business continuity and disaster recovery plans
  • Serve as a peer to other members of the leadership team, capable of contributing to the business strategy and operations of Fanatics at the same level as other senior functional leaders
  • Develop and execute on plans for managing information technology and security for the company, including activities to be performed in-house or through third-party relationships to best manage the company’s information systems
67

Intern, Client IT Operations Resume Examples & Samples

  • Exchange - SMTP mail flow, Exchange mail routing, administration; Exchange-related services such as Outlook Web Access, ActiveSync, Exchange Web Services, etc
  • Data Backup and Restoration - Backup types, methods and management
  • Active Directory - Core components, topology, services and management
68

Senior IT Operations Specialist Resume Examples & Samples

  • Provision, build, configure, and deploy physical and virtual servers in the regional datacenter(s) or local/remote BU sites
  • Build, configure, and deploy storage (SAN) systems in the regional datacenter(s) or local/remote Business Units sites
  • Administrate MS Active Directory, MS Exchange enterprise environments
  • Maintain and manage Windows Server 2003/2008/2012 Terminal Server farms
  • Monitoring, tuning, trend analysis, and performance optimization of SAN storage systems
  • Recover failed SAN storgae systems in the event of a catastrophic failure
  • Experienced in the Setup and Management of Symantec NetBackup and Veeam with Quantum storage devices
  • Participate in an after-hours (24x7) support on-call rotation
  • Experience with Microsoft Active Directory and MS Exchange in a large multi-server environment
  • Experience with VMware and Windows Server OS in both physical and virtual environments
  • Experience with NetApp SAN storage would be a plus
  • Excellent communication (oral and written) and interpersonal skills for work in a collaborative team environment
  • Ability to learn new techniques, keep accurate records, follow instructions, and comply with company policies
  • Ability to multitask and operate with minimal supervision, adjusting priorities accordingly
  • Bachelor's degree in information technology, or other related degree concentration, or equivalent directly-related experience (two years of directly related industry experience is equivalent to one full-time year of college in related major)
  • At least three to five years of experience as a System Administrator or equivalent position required
  • Proficiency with MS Active Directory, SAN Storage, and VMware required
  • Proficient with Microsoft Windows XP/7/2003/2008/2012 operating systems, Microsoft Outlook, and Microsoft Office
  • Authorization to work in the United States indefinitely without restriction or sponsorship
69

IT Operations Specialist Resume Examples & Samples

  • Environment Architecture Knowledge/understanding
  • Application Architecture (Technical) knowledge
  • Understanding of data flow within tiers for different transactions
  • Understanding of business use of technology to support Aon’s global goals
  • Understanding of Application Stakeholders and expected communication
  • Capacity Management – Space utilization & related actions
  • Vulnerability Management ( Scans, Aon standards)
  • Quarterly Audits – Server access / DB access
  • Backup Management – failure & remediation
  • Log Management ( Security logs / space logs)
  • License Management ( Servers / Application)
70

IT Operations Manager Resume Examples & Samples

  • Experience of operating high-availability transactional systems
  • Prior experience of managing support or infrastructure teams with Proven technical expertise to support effective delivery of a high –availability moving transactional system
  • Experience of and enthusiasm for DevOps culture, practices and tools
  • Prior experience of implementing and operating a continuous delivery pipeline
  • Able to travel for business when required (up to 20%)
  • Good technical skills in the majority of the following technologies or similar alternatives
71

Senior IT Operations Resume Examples & Samples

  • Ensuring support models developed by service management are aligned to Service Level Requirements
  • Support the Supply Chain business with escalations & on-boarding assessments
  • Relationship management and ownership/attendance of regular service review meetings with the various production groups and third party suppliers
  • 5+ years of IT/ Service Operations
  • Experience working in Manufacturing and or Supply Chains
  • Ability to work effectively under a deadline and in a multiple demand environment
  • The ability to summarize technical issues in writing to internal stakeholders and partners, as well as to external customers
  • A minimum of 4 years of software program or project management experience
72

Manager IT Operations Resume Examples & Samples

  • Providing Management and technology leadership of the team
  • Working with partners to facilitate the integration of business and infrastructure applications to one of the directory services
  • Detailed design, test, deployment of solutions to extend the service or integrate applications and processes
  • Ensuring all design and management points of the service meet service level objectives, security operational requirements
  • Providing 3rd level technical support
  • Maintaining adequate technical design documentation for the various environments and components supported
  • Responsible for defining the overall technology direction and roadmap
  • Working closely with business partners and enterprise architects to understand strategic business and technical objectives and ensures service adherence to TD strategies
  • Maintaining subject matter expertise in all technologies/components supported
  • Escalation to technology vendors for technical support as required
  • Works closely with technology vendors to understand emerging product enhancements and roadmaps
  • Providing consultation to partners and technical groups as required
  • Overall technical ownership of assigned components
  • Providing a leading engineering role as required on various projects
73

IT Operations Service Management Leader Data & Analytics Resume Examples & Samples

  • Support Leadership/Ownership
  • Solid understanding of the underlying infrastructure needed to run BI applications
  • Should have worked in BI Support role
  • Ability to take ownership of small tasks and deliver without supervision while using their discretion to seek help when necessary
  • Strong team player that collaborates well with others to solve problems and has experience working within a global environment
  • Should have good communication skills and should be able to bridge the communication gap between business users and the technical team
74

IT Operations Specialist Resume Examples & Samples

  • Operation /Service delivery
  • Provide follow the Sun support as the tier 2 support in IT Operations service restoration team
  • Respond to events (customer calls, automatically generated alerts, email requests, voice mail, etc.) for all technologies supported within predefined service
  • Performing monitoring, intervention, escalation, and communication of any issues having an impact on any aspect of the production environment
  • Major incidents management weekly on-duty, detecting and assessing major incidents, assembling crisis resolution team, driving for service restoration, regular communicating business impact and overall progress to global stakeholders
  • Job holder is required to take fixed amount of morning (6:45am~3:00pm) and weekend shifts responsibilities shared within the team
  • Functional/Technical
  • Play Regional Technical Lead role working closely with Service delivery teams (L3) to support Global Tech Lead in Technical area activities (problem management, knowledge improvement, take-on…)
  • Project / Take-on Management
  • Provide sufficient support of global IT Ops projects
  • Manage or participate in global IT Ops take-ons
  • People / Team Leadership
  • Contribute to high collaboration global IT Ops team
  • Team contractors management
  • Undergraduate degree (MIS or Computer Science a plus)
  • ITIL Certification or demonstrated thorough understanding of ITIL
  • Need to have at least one formal industry qualification or relevant proven experiences in the area of speciality
  • Minimum of 3 years professional experience in Information Technology areas
  • Demonstrated ability to be a self-starter, work independently, take initiative/ownership, and achieve stated goals and objectives is required
  • Strong customer orientation with a focus on delivery of value added service
  • Self-reliance, strong personal integrity and emotional stability
  • Ability to work effectively in a flexible and changing environment, manage multiple activities and priorities, and work well under pressure
  • Excellent interpersonal skills. Ability to work with individuals/teams across multiple cultures sites and time zones
  • Appreciation of other Western/Eastern cultures
  • Ability to communicate and work effectively with all levels of associates from operational to senior management
  • Demonstrated ability to learn new technical skills quickly, and to apply this learning
  • Ability to work hands on in the technology
  • Solid knowledge of Microsoft servers and business products like Outlook, OCS etc., Routers, LAN and WAN systems, NetWare, Lotus Notes
  • SAP / UNIX / Oracle experience an advantage. Have primary understanding on SAP, including the structure & function of each module. Be familiar with Oracle database structure and basic administration task. Oracle OCA/OCP Certificate preferred
  • Working experience of problem management system, for e.g. Tivoli Service Desk, Remedy, Magic or any other similar packages
75

IT Operations Manager Resume Examples & Samples

  • Serve as a Technology liaison to various departments including Customer Support, Sales, Client Relations and Finance Work closely with business leaders to solve operational issues and problems through the use of information technology and process redesign
  • Provide maintenance, support and upgrades for all operational enterprise applications and underlying infrastructure tier owning support SLA's
  • Develop consistent operational reporting against standards and establish Service Level Agreement (SLA) management approach
  • Establish and maintain application maintenance standards that include application version updates, keeping on top of technology releases, new functionality, risks and bugs fixes/patches
  • Responsible for application change management processes including code migration, database change management and data management through the various stages of the development life cycle and change control
  • Manage the SDLC standards for all development, QA and production changes for the application team
  • Lead and develop a team of diverse individuals with a variety of experience levels and skill sets consisting of Programmers and Analysts
  • Manage budgets for operational applications identifying opportunities for ROI, reduction in expense and re-negotiating contracts
  • Responsible for Disaster Recovery for all operational applications, including disaster recovery planning, training, and documentation ensuring redundancy onsite and offsite
  • Establish and maintain sound backup and recovery policies and procedures
  • Manage and ensure compliance with regulatory requirements, best practices, and policies and procedures, including SOX & PCI
  • Manage vendor relations ensuring that selected vendors are providing optimal service for the best cost
  • Establish and measure team goals for service, quality, and efficiency that align with the district’s vision, mission, and values
  • Lead multiple, concurrent infrastructure projects, including planning, managing activities and timelines, providing technical and analytical guidance, balancing workloads, and directing the work of the team
  • Oversee Helpdesk and workstation technician operations, minimizing time to respond and resolve work tickets
  • Maintain and implement network and data center monitoring services, ensuring quality and consistent service
  • Proactively provide root cause analysis and remediation to address service delivery issues
  • Follow and adjust inventory control procedures
  • Communicate and coordinate with building leadership about the projects within their buildings
  • Oversee equipment ordering, receiving, and deployment
  • Set district standards for classroom and staff technology packages
  • Work with the Team Leads and Desktop Administrator to design and execute desktop management strategies and procedures, including software deployment and timely progression through operating systems
  • Assist instructional staff in evaluating and procuring hardware for instructional initiatives
  • Ensure the infrastructure team maintains a customer centric attitude and users’ needs are being met
  • Manage relationships, activities, and resources of external vendors and contractors
  • Maintain up-to-date knowledge of technology standards, industry trends, emerging technologies, and software development best practices
  • 7+ years of enterprise systems analysis and implementation experience supporting full life cycle systems with/for a public company
  • 7+ years of systems infrastructure and architecture experience
  • At least 3 years of team development and management experience
  • Evidence of successful management ability, including managing personnel and programs, communicating effectively, and problem solving
  • Proficient in Microsoft technologies including Hyper-V, clustering, VMM, Exchange, Active Directory
  • Experience with Cisco switching equipment including a general understanding of routing principles and firewall security configuration
  • Experience using network, environmental, and system monitoring tools
  • Demonstrated ability to productively function under pressure and within a deadline oriented atmosphere
  • Proven experience in the ability to creatively solve business problems using information systems
  • Ability to learn new concepts and teach oneself quickly
  • Expertise in project and process management, including planning, scheduling, coordinating, and monitoring
  • Highly organized and detail oriented
  • Self-motivated and display a high level of initiative
  • Ability to establish and maintain professional, cooperative working relationships
  • Ability to communicate clearly and work effectively with staff
  • Experience with PCI, HIPPA, Hitch, SSAE16 compliance requirements and audits
76

Regional IT Operations Manager Resume Examples & Samples

  • Provides the day to day management of IT organization processes, service monitoring, metrics development, and overall IT service levels
  • Ensure effective communication to the Practices relative to IT updates, changes, and other operational activities
  • Improve the operational systems, processes and policies in support of the organization’s mission -- specifically, support better management reporting, information flow and communication of tactical IT decisions and plans and work to achieve alignment with relevant areas of the business
  • Manage and increase the effectiveness and efficiencies for Support Services through improvements to each function as well as coordination and communication between technical support and business functions
  • Play a significant role in long-term planning, including an initiative geared toward operational excellence
  • Provide constructive Practice feedback to Infrastructure and Practice Application teams and recommend improvements
  • Communicate and ensure compliance with company policies, procedures and regulatory requirements
  • Ensure computing, network and telephony service levels by using a combination of internal resources as well as external vendors
  • Serves as a point escalation for support or procurement related issues
  • Define and implement processes in order to collect and analyze support data to ensure a healthy and resilient IT environment
  • Maintain application specific blueprint and heat map document in order to effectively assess risk levels
  • Proactively communicate risk levels to Practice IT coordinators and assist Regional IT Directors in the development of proactive IT Strategy
  • Report on and initiate actions required to maintain or improve availability
  • Effectively manage Practice IT customer relationships
  • Assist with developing and maintaining Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) between the Practice local IT, Service desk, and Technical IT teams
  • Analyze and review actual service performance against SLAs and OLAs
  • Provide input and assist in development of regular reports on service performance and achievement to Practice and Physician IT Services leadership
  • Recommend actions to achieve reductions in frequency and duration of incidents that impact IT availability
  • Represents the needs of the business, function, or geography on an ongoing basis to maintain consistent plans between IT and the business
  • Identifies areas where the business, function, or geography can take advantage of standard IT solutions. Drives for adoption of standard solutions
  • Works as a team with other Regional Operations Managers to provide consistent coverage for the network during PTO or unplanned time off
  • Experience defining and implementing IT strategies in support of business requirements
  • Experience Clinical IT solutions such as Electronic Medical Records, PACS, Lab Systems, Pharmacy Systems, Practice Management Systems, etc
  • Knowledge and understanding of clinical practice workflows
  • Previous consulting experience in a large enterprise environment
  • Strong subject matter knowledge on the full spectrum of IT building blocks including packaged software applications, software applications development, network, data centers, end user computing, telephony, mobility solutions, systems integration, reporting tools, etc
  • Project Management Professional certification is highly desired
77

Manager, IT Operations & Infrastructure, Asia Resume Examples & Samples

  • 10 years’ experience in IT with 3 years in a management role
  • Knowledge of IT service management, infrastructure and cloud technologies
  • Certifications such as ITIL, CISM and PMP a benefit
78

Director, IT Operations Resume Examples & Samples

  • Define segment critical applications, service levels, and capacity requirements
  • Monitor and assess operational performance versus demand
  • Communicate segment high-priority incident escalations, incident/change summaries, and focused service reviews
  • Identify areas of business risk and process improvement in the following areas: DR; BCP; PLM; audit; vendors
  • Consult to Optum and IT as a neutral partner on impact of business demand/IT supply issues to identify priorities
  • Connect people, process and technology for Optum and IT Operations teams, sharing information related to business and IT strategy across the appropriate groups
  • Execute project activities (e.g. PLM, macros, desktop updates)
  • Collaborate with other leaders within the Optum organization to establish, communicate, and implement strategic capabilities
  • Help set the IT Operations strategy
  • 10+ years in the IT profession
  • Exposure to multiple areas of IT including: development; infrastructure and operational support in a large matrixed enterprise environment
  • Demonstrated success in leveraging technology to meet business objectives
  • Experienced in understanding business requirements and the delivery of technology solutions to meet business objectives
  • Ability to establish effective working relationships with executives (including c-Level) and key business partners to drive a change agenda
  • Knowledge of the Healthcare, Insurance or Financial Services industry
  • Ability to translate and communicate technology concepts to non-technical audiences
  • Working knowledge of how business and IT interact and operate together
  • Previous ownership of comprehensive measurement dashboards
  • Experience creating IT performance measurements including: Leading Key Performance Indicators (LKPIs); Service Level Agreements (SLAs); and/or Operational Level Agreements (OLAs)
  • Big 4 and/or Professional Services consulting
  • Experience working in a 24x7 global ‘follow the sun’ environment
  • Understanding of existing Optum technology and business operations
79

Director, IT Operations Resume Examples & Samples

  • Provide management and guidance for user support functions and other IT Operations team entrusted with the operational stability, security, and support of all technology services related to the local data center and other remote facilities
  • Collaborate with peers to effectively implement IT standards for FLIR enterprise
  • Function as the Team Leader for all IT personnel in their area of geographic responsibility (cross functional team)
  • Provided limited guidance for Functional team members as necessary to support Functional Team Leads
  • Develop and plan all monthly maintenance
  • On-call planning and coordination for sites supported
  • Primary user liaison - local senior point of contact for all IT issues
  • Provide overall management of Security/Permissions for all stored data and applications
  • Effective implementation of all IT and desktop computing standards for all sites supported
  • Responsible for stability and uptime for all site systems and devices; monitoring and reporting of Service Level Agreements and other KPIs for all identified critical systems
  • Responsible for oversight and direction of Helpdesk function for sites they support
  • Manage and provide support for appropriate local initiatives for the regions and site assigned
  • Plan for and lead the budgeting and implementation of various IT projects including processing needs, storage requirements, and facilities improvements
  • Establish annual goals and plans aligned with on-going operations and new business initiatives
  • Performs other IT related tasks as required
  • 12 + years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD without experience; or equivalent work experience
  • Experience with supporting large groups of PC users in a managed desktop environment
  • Hands-on experience in planning and operating a data center (w/backups, redundancy, and disaster recovery)
  • Must have knowledge of data center infrastructure, such as: data center heat dissipation methods, electrical requirements, UPS/HVAC, backup power generation, system racking and cabling
  • Hardware: Windows and Mac based PCs and Servers; OS: Windows, Linux, Unix, SANs: iscsi and fiber, virtualization (VM Ware), Telephony equipment
  • Networking and Security: TCP, Firewalls, Routers, Switches
80

Interim IT Operations Technician Resume Examples & Samples

  • The primary responsibility will be to support configuration, setup, delivery, and installation of workstations to support the ECFC Phase 1A expansion project
  • Provide general IT support for business operations across all IT shifts
  • Troubleshoot technical issues related to network and desktop hardware such as: Personal Computers, Printers, Network and Radio Frequency equipment, Telephones, Servers, WCS Systems
  • Deliver exemplary customer service through strong ownership and professionalism
  • Demonstrate a commitment to teamwork through relationship-building and collaboration
  • Occasionally, the candidate may work variable hours or assist in other departments based on business needs
  • Experience in systems analysis, IT Operations or industry related field
  • Proven ability to document processes or functions for use in developing system requirements and deliverables
  • High motivation and self-direction, sound problem solving skills, technical troubleshooting, and decision-making skills are crucial
81

Senior Director, IT Operations Resume Examples & Samples

  • Define and manage service levels – internally and with our key vendors
  • Manage systems performance and capacity
  • Manage third-party services critical to our student learning experience
  • Manage application support personnel and ensure ticket response and closure times meet or exceed SLAs
  • Lead system operations teams in safeguarding corporate network, data and system operations
  • Lead and mature the DevOps functional area, providing automated build and deployment processing
  • Recommend, draft and approve system operations policies, standards, and processes; facilitate operations to validate compliance with those policies, standards and processes
  • Develop strategies and plans to ensure the timely and accurate restoration of company information systems in the event of a serious disruption
  • Assist in the evaluation of emerging technologies and their potential system operations impact
  • Manage vendors, as needed, including contract reviews, service level agreements and other documents to verify the company is obtaining best value and that vendors are meeting our information security needs and requirements
  • Execute budget evaluation, design and execution in a manner which fosters best-value, considers broad-scope opportunities, and drives a positive return on investment
  • Bachelor’s degree or combination of education and I.T. experience
  • Seven (7) years of experience in IT system operations or related field
82

IT Operations Manager Resume Examples & Samples

  • Manage the team that provides support, globally, to all clients that use web and mobile applications; using the following technologies: J2EE, Linux, Windows, .NET, Web Services, Apache Tomcat, WebLogic, SAS RTDM, among others
  • Manage eBusiness relationship manager for all technology issues impacting the business – GB/GRS/CS/IND/ICAS
  • Manage oversight, direction, and feedback to IT staff
  • Manage appropriate level of resourcing to meet business needs
  • Manage budget to deliver baseline services, renewal projects and key initiatives
  • Manage assignments for on-call and frontline duties
  • Manage IT activities with business partners and clients
  • Cross-train team members to maintain knowledge and expertise, avoiding single points-of-failure
  • 5+ years’ IT management experience
  • 2+ years’ experience managing IT Operations
  • Experience with web systems, Mobile or SAS experience a Plus
  • Ability to travel up to 20%
  • Bachelor’s Degree in Computer Science or relevant IT experience
  • Eligible for security clearance
  • Good understanding of Splunk, Java, .Net, Siteminder, Apache, WebSphere, Linux, iOS, Android and WEM content management
  • Insurance or Financial services a plus
  • Project Management experience a plus
  • ITIL Foundations & IT Service Management experience a plus
  • LI-RN1
83

Engineering IT Operations Manager Resume Examples & Samples

  • Manage 3rd party services directly or via Enterprise IT
  • Define, plan and manage Engineering IT services such as site support and application support
  • Manage service queues and resolve service issues for product engineering groups
  • Plans and executes continuous improvements
  • Manage physical environment of the Engineering IT operations
  • Interface with IT teams for incremental Enterprise IT service level requirements
  • Responsible for system security with patching and upgrades working with Enterprise IT
  • Plan and manage licenses working with Strategic Sourcing Office and Enterprise IT
  • BS degree in Information Technology, Computer Science or equivalent experience
  • Strong collaboration skills with disciplines like QA, Development, Configuration Management, and Information Technology
  • Proven track record of successful and timely product delivery, and of driving technical innovation
  • Experience developing and presenting information to executive-level audiences
  • Experience with running and operating large mission-critical Dev/Test ecosystems in support of Continuous Delivery and Software as a Service
  • Operational support experience in working with Cloud based technologies such as OpenStack and/or Azure
  • Working knowledge of DevOps and Lean methodologies with the ability to leverage the power of metrics
  • Experience with Continuous Integration and Test Automation
  • Knowledge of Scrum/Agile methodologies
  • Managed physical environment of the Engineering IT operations
  • Has been responsible for system security with patching and upgrades working with Enterprise IT
  • Ability to deal with ambiguity in a fast-paced dynamic environment
  • Managerial skills and ability to grow people to their true potential
  • Ability to bridge current practices with future state processes
  • Ability to influence, collaborate and communicate ideas effectively
  • Familiarity with logging and monitoring tools and integrations
84

Director, IT Operations Resume Examples & Samples

  • Create IT Operations Strategy by partnering with the IT executive team in the creation of the overall strategy of integration between IT and business objectives
  • Partner with other IT leaders to set IT priorities and manage overall IT Services transition and operations
  • Understand the business segment/function and regional differences to ensure global processes are delivered with operational excellence
  • Ensures highest value operational excellence improvements are prioritized within appropriate discretionary IT service portfolios and non-discretionary budgets
85

Senior IT Operations Specialist Resume Examples & Samples

  • University, College degree or equivalent experience with Network infrastructure
  • Minimum 8 years configuring and supporting Network Tools
  • Minimum 8 years working directly with enterprise networks from both technical and security perspectives, primarily in a Cisco based network
  • 2- 3 years working experience in SAN and NAS environment (preferably Hitachi, EMC, MCData, NetApp)
  • Advanced knowledge of wireless systems: Aruba, Cisco
  • Advanced knowledge of managing wireless APs and Controllers
  • Advanced knowledge of SSL certificates
  • A strong Network Specialist that provides 2nd or 3rd level support to Operations group
  • Assist Technical Response teams by resolving service related customer/network outage tickets and network-wide trouble tickets
  • Minimum 7 years working with network and network security on large scale enterprise networks from a deployment and/or operational perspective
  • Minimum 5 years experience with packet and flow analysis
  • Minimum 5 years experience with Application delivery, load-balancing, or content delivery specifically utilizing the F5 product line
  • Ability to document all MOP’s and processes
  • Perform testing according to test plans, monitor and report on results, and work with others on problem resolution
  • Communicate project status and provide timely escalation of issues to ensure project objectives are met
  • Ensure effective change management discipline is used
86

IT Operations Metrics Manager Resume Examples & Samples

  • Use previous experience working with quality, development, and operations to generate dashboards showcasing how we are doing
  • Develop action plans to address areas of concerns and showcasing our wins
  • Work with both onshore and off shore teams while developing these reports and doing analysis
  • Demonstrated experience designing operational requirements for Quality
  • Demonstrated experience designing operational requirements for Development
  • Demonstrated experience designing operational requirements for Operations
  • Demonstrated experience collecting Metrics
  • Demonstrated experience designing requirements for automated report generation
  • Experience working with Tableau
87

IT Operations, Lucasfilm Resume Examples & Samples

  • Build / test / deploy desktop systems (Windows and Mac)
  • Contribute to daily operational tasks, including inventory, ticket management and general troubleshooting
  • Assist as needed with work in data center, including racking systems, patching and inventory control
  • Excellent verbal and written communication skills required. Strong interpersonal skills and the ability to effectively interact with diverse personalities
  • Strong time management skills; Ability to multi-task and prioritize
  • Proven ability to work autonomously and in team settings
  • Proven knowledge and experience with Windows and Mac operating Systems
  • Programming and scripting experience, particularly Java or Python a plus
  • Knowledge with Linux Distributions a plus
  • Familiarity with film and video postproduction and/or computer graphics techniques highly desired
  • Database knowledge preferred
88

Manager, IT Operations Resume Examples & Samples

  • Graduate Degree preferred
  • Ability to work independently and often autonomously in the management of projects, teams and operational disciplines and apply strategic thinking throughout the execution of work plans
  • Confidence in managing system enhancements, new releases or projects typically focused on a specific product/system/application of moderate scope and complexity
  • Diverse, innovative thinking with respect to reusability of architecture and processes
  • Leadership in growing team expertise to align with demand and TD's business and technology direction; assess team capabilities, identify ways to provide and enhance value delivered
89

IT Operations Specialist Resume Examples & Samples

  • Minimum 10 years of DBA working experience building, deploying and administering distributed Oracle DBMS, Oracle Exadata appliance, Oracle OEM, PostgreSQL object relational database management system
  • Able to provide expert knowledge in the development of an enhance database service
  • Strong knowledge of Oracle and other database in a cloud environment
  • Provides expert advice and/or acts in a lead capacity on operational system / applications planning, performance, availability, integration, operations support and release / deployment management
  • Influence product direction, foresee issues and gaps, identify solutions, and work comfortably with leading edge products that are untested/ unproven in the market
  • Work with Architects, design and build teams to ensure that environment modifications interact appropriately, data conversion impacts are considered, and other areas of impact are addressed and meet performance requirements of the project
  • Develop and recommend technical strategies and solutions to maintain and/or expand service levels
  • Expert level knowledge of database auditing, audit logging, creating benchmark for audit points
  • Experience with database security and database encryption
  • Expert level knowledge of Finance industries compliance requirements such as SOX, PCI DSS, FISMA, Gramm-Leach-Bliley Act, and FATCA
  • Expert level knowledge of users access and database privileges
  • Undergrad Degree or Diploma in Computer Science. Post Graduate Degree in Computer Science will be preferred
  • Expert level hands on experience with installation, configuration and maintenance for Oracle 9i/10g/11g/12c RAC and 10g/11g/12c ASM, and PostgreSQL 9.1 through 9.6
  • Expert level hands on experience with PostgreSQL management tools such as PSQL, pgAdmin, PostgreSQL studio, TeamPostgreSQL and SQLeo
  • Sound experience with setup, installation, configuration and maintenance of Oracle12c on Cloud infrastructure such as Rackspace (both on premises and off premises experience)
  • Expert level experience with the building, configuring, monitoring, and implementation of Oracle DataGuard technology
  • Expert level knowledge about RMAN backup/recovery experience on very large databases
  • Solid hands-on experience with Oracle performance analysis using several tools Statspack, SQL tracing, etc
  • Expert level experience in troubleshooting and resolving urgent/critical incidents on production systems
  • Expertise in managing Oracle database in Linux/Solaris/AIX/Oracle Linux and several file systems such as OCFS, and zFS etc
  • Experience with Perl, UNIX shell scripting
  • Expert level experience with installation/configuration and management of OEM, 12c or 13c (Oracle Enterprise Manager)
  • Comfortable with working in a rapidly changing, technically complex environment
  • Familiarity with the CA-7/Autosys enterprise batch scheduling solution
  • Knowledge of Open source Non-Relational Databases
  • Familiarity with DBMS capacity management solutions
90

Senior Director, IT Operations Resume Examples & Samples

  • Leading Infrastructure Operations Security across IT the entire infrastructure engineering/operations teams
  • The right candidate for this critical role will balance keeping the bank’s systems up, operational and secure, while driving the change needed to embrace innovative methods and technology
  • Our clients and business growth dictate a pace that enables us to release new features frequently, pivot quickly, and expand efficiently while always operating within the appropriate financial services controls and policies. Your challenge is to enable this vision while leading and strengthening the team and services that will deliver superior system performance and resiliency to support our growth objectives
  • Extend our strategic partnerships to deliver solutions and support scalable growth while being highly secure
  • Your team will is responsible for deploying and supporting our next generation of equipment
  • Apply sound fiscal management practices will enable SVB’s value/cost proposition
  • Responsible for building and developing an exceptionally talented operations and support organization
  • Bring a deep technologist toolset with a proven track record of building large scalable networks, datacenters and possesses a service oriented mind-set
  • Creative thinking and problem solving
  • IT policy, standards, processes and compliance
  • Decisions grounded in past experiences in other technology disciplines such as project management and software development
  • Engage regularly with the Office of the CIO, CTO, Security Office, Internal Audit, IT colleagues, and business partners
  • Leading and managing efforts to improve system availability and consistency, and increased operations efficiency with the use of technology, in partnership with other IT support teams
  • Working closely with multi-team technical resources, engineering managers and other stakeholders to ensure our systems function within SLA and that outages are dealt with rapidly and effectively
  • Direct and manage 24x7 global production operations in order to provide world-class un-interruptible service to SVB and our customers
  • Build a metrics-driven culture supported by cutting edge reporting technology and best-in-class education and training opportunities
  • Continuously evaluate the current state of the operations architecture, services and security to maintain alignment with company goals and objectives
  • Design and build or leverage partner tooling and technology to provide operational visibility into the performance and resiliency of systems and business processes
  • Performs end-to-end systems infrastructure design, capacity planning and performance management
  • Provides infrastructure services vision, enables innovation and seeks to leverage technology trends that can create business value consistent with the company's requirements and expectations
  • Partners with colleagues to lead the technology infrastructure operations and execution for the enterprise, supporting a highly scalable and redundant environment
  • Provides sound fiscal management to budgets (capital and expenses) for acquisition of equipment, maintenance and services
  • Develops the team and mentors talent to deliver the technology management and execution capabilities of the organization. Enable a constantly learning environment
91

Manager IT Operations Resume Examples & Samples

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  • Bachelor degree in Computer Science and/or 5 years equivalent work experience
  • Strong working understanding of ITIL and CoBIT processes and implementation of such
  • Excellent analytical skills to interpret measured metrics
  • Desired certifications such as CompTIA A+, Network+, Server+, MCSE
  • Five years successful leadership of an infrastructure team
  • Working and hands on experience Cisco and HP networks
  • Hands-on experience in troubleshooting hardware/software/networks
  • Strong Microsoft Server and Workstation skills, with emphasize on deployment, management, recovery and patch management
  • Solid technical understanding and troubleshooting skills to support PBX and network equipment
  • Ability to conduct research into PC issues and products as required
  • Knowledge of current protocols and standards
  • Demonstrated leadership and personnel/project management skills
  • Experience in interpreting the applicability of local and federal laws/regulations to company operations
  • Ability to perform general mathematical calculations for the purpose of crating needs assessments, budgets, etc
  • Ability to conduct research into issues and products and required
  • Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations
  • Must be able to meet the physical demands of the job, which include
92

IT Operations Manager Resume Examples & Samples

  • Coordinates with the CIO and other IT areas such as Security and Development to translate strategic vision into a deliverable and sustainable operations platform including networking, infrastructure, applications and communications
  • Identifies opportunities that can enhance the Firm’s business operations and/or delivery of client services, testing and evaluating new technology offerings
  • Manages and develops internal team that provides project delivery and high-level remote and on-site support when needed
  • Leads internal IT Operations projects using the SCRUM methodology
  • Oversees the maintenance of application, hardware, service and communication contracts across the business areas
  • Ensures IT procurement and invoice processing is handled in a timely and efficient manner
  • Facilities management of server rooms, HVAC, UPS, etc,. including expansion and relocation, utilizing “remote hands” and internal resources
  • Manages third-party vendors that provide IT Service Desk and network, infrastructure, phone, copier, and printer support
93

Senior IT Operations Center Manager Resume Examples & Samples

  • Responsible for delivering activities assigned to his/her team on time, with quality and agreed resources
  • Supervise and review operations center employees
  • Demonstrated Managerial experience (as per above) as well as demonstrated leadership in development of subordinate staff
  • Experience managing a 7x24 monitoring operation
  • Experience with unions and collective agreements is essential
  • Should have strong knowledge in Batch scheduling & management in at least 2 or more scheduling tools both in mainframe and open systems
  • Strong written and oral communication skills; Good presentation skill
  • Should have knowledge on mainframe or open systems or SAP
  • 6-9 years’ experience in industry-standard monitoring / scheduling tools. Should have 2-3 years of team lead experience
  • Demonstrated ability to develop and implement strategic plans and meet or exceed critical deadlines
  • Analytical thinking - ability to understand a situation by segmenting and tracing implications step by step
  • Listening, Understanding and Responding - ability to accurately listen, understand and respond appropriately when interacting with individuals and groups
  • Team leadership - ability to take a role as leader of a team or other group; have ability to motivate teams to success
94

Manager, IT Operations Resume Examples & Samples

  • Experience in Data Acquisition and Vendor Management preferred
  • Experience in job scheduling software such as Autosys and Cron is preferred
  • Experience with Windows and Linux environments and commands
  • Experience with Cloud enviornments
  • Agile/Iterative delivery experience would be an asset but can be trained
  • Advanced written and verbal communication skills are a must
95

Ops Engineer IT Operations Management Data Resume Examples & Samples

  • Maintain full infrastructure service to the consumer like
  • Maintain consumable standardized infrastructure services (resilient, high quality, highly automated and up-to-date)
  • Automate all repetitive or error-prone operational activities
  • Support and educate consumers on using the standardized infrastructure services (consumer is responsible for their own instances)
  • Apply continuous delivery practices like
  • Manage all resources in version-controlled repositories (incl. code, scripts, configurations, artefacts, static resources)
  • Refactor and reuse existing code/modules/functionality
  • Write fully automated tests (e.g., high availability, load testing, disaster recovery)
  • Apply and improve DevOps way of working like
  • Implement user stories from backlog as agreed with the Product Owner
  • Participate rigorously in DevOps rituals (e.g. daily stand-ups, sprint planning, sprint review, retrospective, peer reviews)
96

Manager IT Operations Resume Examples & Samples

  • Deployment management for a large enterprise initiative (approximately $10MM one-time cost)
  • Leading deployment planning and execution activities supporting multiple lines of Business
  • Working with the program and project teams to build the detailed event schedule for deployments into all environments
  • Working to coordinate the setup of all project environments in accordance with the program schedule
  • Negotiating agreements between individual project teams to align their respective deployment plans
  • Ensuring that all detailed event plans include appropriate mitigation
  • Managing and driving to closure of any program level issues which may require escalation
  • Negotiating and scheduling changes as a result of deployment issues
  • Implementing appropriate Environment Management practices
  • Working with the Infrastructure Technology Solutions partners to ensure alignment with the program schedule, and the resolution of any infrastructure related issues
  • Providing estimates, milestones and forecasts to program leadership
  • Working with business and executive stakeholders across multiple Lines of Business
  • 10+ years of progressive technical and management experience within an IT function
  • Excellent knowledge of Project Management methodology (PMLC), Project Delivery Life Cycle (PDLC), and Systems Development Lifecycle (SDLC)
  • Experience supporting a highly complex, multi-tier environments
  • Strong organizational skills with the ability to work in a fast paced environment and manage multiple deadlines and priorities Strong analytical and problem solving skills
  • Strong ability to influence and cultivate relationships to affect change
  • Demonstrated ability to assess priorities quickly and adapt as needed
97

IT Operations Manager Resume Examples & Samples

  • Building, leading and developing a strong team of engaged, customer-focused and enthusiastic members who are committed to business process excellence, collaboration and accountability for the services they deliver
  • Working in close partnership with the Group Functions IT leadership team to establish and achieve business goals
  • Engaging a wide variety of stakeholders to ensuring alignment across all parties and ensuring a friendly and collaborative environment for the team
  • Working in alignment with the FG IT leaders to ensure services are delivered to the agreed level of quality
  • Continuously optimize processes to increase quality and efficiency
  • Fostering knowledge sharing opportunities and communities
  • Planning demand for new scope / services with the corresponding FG IT leader
  • Maintaining Service Level Agreements with the Group Functions IT organization and ensuring KPIs are met
  • Aligning with the IT FG leader on setting functional objectives and assessing performance and ensuring each team member has a development plan reflecting the desires of the employee and needs of the organization
98

IT Operations Resume Examples & Samples

  • Manage the overall deliverables of the performance reporting on a daily, weekly and monthly basis to provide consistent and regular reporting
  • Report on performance against agreed support KPIs, providing supporting trend analysis and areas for improvement
  • Drive visibility of audience facing metrics to increase the understanding of the specific impact that problems/incidents have on the audience by operational support groups
  • Monitor and manage third party service providers, ensuring their compliance with contractual obligations, this includes setting up and managing OLA’s
  • This role will work with business colleagues to ensure relevant SLAs and OLAs are in place
  • 2+ years of General Operations
  • Self-motivated with high level of energy and drive
99

IT Operations Center Administrator Resume Examples & Samples

  • Monitor alerts for network, server, telephony, application, and other platforms. 
  • Proactively create tickets on servers, telephony systems, network equipment, telephony equipment and circuits. 
  • Analyze and resolve network and server issues. 
  • Prioritize, manage, and properly escalate issues. 
  • Troubleshoot system down situations. 
  • Work with vendors to escalate and quickly resolve circuit and/or equipment issues. 
  • Execute commands for automated server jobs as requested by job application teams. 
  • Take calls from transmission customers and assist them in confirming receipt of files and/or troubleshooting issues. 
  • Investigate basic VOIP and telephony issues. 
  • Update incidents with timely, accurate, and detailed updates within SLAs. 
  • Regularly communicate status to customers. 
  • Adheres to all policies, standards, and procedures
  • Routing and Switching experience with enterprise class network devices. 
  • Knowledge in working with Cisco IOS routers and Cisco switches. 
  • Windows server experience. 
  • Basic knowledge of Linux/Unix server OS. 
  • Ability to work well in teams and with minimal supervision. 
  • Must possess excellent verbal communication skills to work with department personnel and various vendors. 
  • Ability to work individually, and in group settings. 
  • Strong interpersonal relationship skills. 
  • Good customer service skills. 
  • Detail oriented. 
  • Strong problem solving skills. 
  • Ability to work with all levels of management. 
  • Excellent written communication skills. 
  • Strong desire to succeed. 
  • High School diploma or equivalent 
  • Minimum 1 year experience with a data center operating environment, day-to-day operational requirements, and the operation of production systems and equipment. 
  • Network Infrastructure 
  • Telecommunications 
  • Hardware infrastructure 
  • Computer operations 
  • IT systems management 
  • CCENT / CCNA 
  • Network+ 
100

Senior Manager, IT Operations Resume Examples & Samples

  • Ensure long and short term IT planning and strategy is operationalized ensuring standards are met, governance processes are followed, key metrics are tracked and that IT delivers maximum value to the corporation
  • Lead teams, work with peers, key stakeholders and managed service providers to ensure contractual service level agreements and objective are met or exceeded
  • Proactively leads managed service providers to meet or exceed information security standards as required by the Information Security Policy (ISP)
  • Ensures and delivers operational excellence for all infrastructure planning, engineering, deployment and financial management processes, as required
  • Responsible for managing the ongoing service delivery for managed service providers ensuring industry leading quality in availability and operational maturity
  • Responsible for developing governing framework with managed service providers driving accountability including financial, technical performance, and operational excellence ensuring the highest level of service possible for the corporation
  • Bachelors Degree in Business, Finance and/or Information Technology
  • 10+ years work experience in IT or related field
  • 5+ years people manager experience
101

Senior IT Operations Specialist Resume Examples & Samples

  • Experience as a key subject matter expert with specialized knowledge in multiple areas and strength in ensuring (and advocate of) integrated implementation
  • Readiness and confidence in all aspects of operational support and solutions
  • Previous experience working autonomously on highly-complex projects and issues which are diverse in scope and/or multi-faceted, often requiring your leadership and team direction
  • Strength in foreseeing issues and gaps and identifying emerging industry trends (i.e. future- focused)
  • Readiness to provide leadership and direction to a larger group of IT professionals
  • Proactivity in providing recommendations on value-added technology improvements and enhancements
  • Experience in Incident Management required
  • 24x7 On Call availability
102

VP, Global IT Operations Resume Examples & Samples

  • Experience in global operations
  • Considerable knowledge of business theory, business processes, management, budgeting, and business office operations
  • Substantial exposure to data processing, hardware platforms, enterprise software applications, and outsourced systems, including Stratus, File Transfer software, HSM, SalesForce, telephony, Help Desk, Desk Side Support and NOC Operations
  • Good understanding of computer systems characteristics, features, and integration capabilities
  • Experience with systems design and development, from business requirements analysis through to day-to-day management
  • Proven experience in IT planning, organization, and development
  • Excellent understanding of project management principles
  • Superior understanding of the organization’s goals and objectives
  • Demonstrated ability to apply IT in solving business problems
  • In-depth knowledge of applicable laws and regulations to include demonstrated expertise in PCI
  • Master’s degree in either of these fields with technology as a core component
  • Experience in credit card transaction processing
103

IT Operations Project Engineer Resume Examples & Samples

  • Technical project lead and subject matter expert for any Dynamics CRM technologies within the organization (50% of the time)
  • Technical project lead and subject matter expert for any new technology or application implementation within the organization (50% of the time)
  • Conducts or coordinates user acceptance, application / environment performance, regression and integration testing
  • Effectively performs and documents root cause analysis of production issues
  • Maintains system documentation and provides production reporting metrics
  • Reviews the design of solution(s) prepared by 3rd party vendors to ensure that all requirements are met and addressed
  • Works closely with other architects to integrate CRM with other enterprise applications
  • 3-5 years of experience in each of the following areas
  • Actively supporting and maintaining enterprise server infrastructures with 250+ servers
  • Very broad exposure within administration, engineering, and architecture in enterprise, Microsoft Windows based environments; managing and supporting Microsoft Windows Server 2012 R2 at an expert level
  • Microsoft Dynamics CRM On-Premises (2015 required); enterprise software implementation experience, involving complex business-to-business solutions
  • CRM customization including creating new entities, attributes, forms, and views
  • Experience maintaining Microsoft SQL Server (preferred experience with SQL Server & AlwaysOn Failover Cluster Instances / Availability Groups, Active / Active configurations), Active Directory, Hyper-V, Microsoft Clustering, Windows PowerShell
  • Extensive experience managing technical projects
104

VP, IT Operations Resume Examples & Samples

  • Build an IT Operations team from the ground up providing leadership that is ultimately exceptionally customer-oriented, delivers true business value and is devoid of bureaucracy
  • Implement ITIL framework including Incident Management, Problem Management, Change Management and Service Management
  • Ensure appropriate monitoring tools and pro-active monitoring are in place to generate alerts and address problems before customers identify issues
  • Escalation point and owner for critical service impacting issues and outages
  • Create and publish monthly metrics (i.e. availability, MTTR, etc.), dashboards, root cause analysis, and areas of improvement
  • Serve as an internal change agent to drive business process enhancements, controls and innovation
  • Contribute to the overall business strategy and operations of the enterprise along with other senior functional executives
  • Champion the hiring and development of IT talent
  • Bachelor's degree in the field of computer science, engineering or related field is preferred. Master's degree in either field or an MBA a plus
  • 10 years of progressive IT leadership experience with deep technical knowledge of IT architecture, service desks, systems, cloud, DevOps, data networks and databases
  • Experience and repeated success building and/or outsourcing service desks and implementing new ticketing systems across the enterprise
  • Foster a metrics and customer focused driven culture
  • Ability to respond to high profile, high impact customer/application escalations in a way that drives positive customer perception
  • Experience with AWS and Microsoft Azure required
  • Develop budgets for the Information Technology department to ensure that they comply with stated organizational goals, guidelines, and objectives
  • Ensure IT system operations adheres to applicable laws and regulations
  • O ITIL, COBIT or CMMI certifications preferred
  • Media industry experience is highly desirable
  • Enterprise technology experience, specifically cloud is critical
  • Reputation as a technology thought leader with strong verbal communication skills required
  • Proven success serving as a strong change agent and leader, with a track record of elevating IT at senior levels in an organization and partnering as a trusted peer to the business
105

IT Operations Manager Resume Examples & Samples

  • Supervises the LAN/PC Administration team and provide leadership to four technicians
  • Provides PC and network support by overseeing the administration of the Local Area Network (LAN) for all assigned facilities
  • Manages all system projects, from concept to implementation, for the assigned business functions. This role on average is responble for managing and supporting three Enterprise capital projects
  • Provides consultation on systems strategy/needs and suggests proactive recommendations. Consults with business managers on matters pertaining to the streamlining of systems through improved efficiencies and technology
  • Responsible for the timely installation of PC’s and software. Prepares project plans and operating/capital budgets for hardware and software
  • Oversees customer service/support to achieve client satisfaction. Provides resolution to problems timely
  • Conducts analysis of need or problem area and identifies alternative solutions
  • Leads IT Department operational and strategic planning, including fostering innovation, planning projects, and organizing resources
  • Gathers customer requirements, and use the information to identify, predict, interpret, and evaluate system and network requirements
  • Establishes and maintain regular communications with Executives, Department heads, and End Users regarding pertinent IT activities
  • Meets with vendors to gain support to achieve business objectives
  • Participates in annual budget development, providing business cases and ROI. Control operational budget and expenditures
  • Act as lead subject matter expert for Division in multiple technical areas, including PCs, servers, networking, access control, and security
  • Ensure compliance with Internal Controls best practices and Sarbanes-Oxley requirements
  • Establish IT Operations KPIs and manage performance to goals
  • Own and manage the asset management and disaster recovery process for IT systems
  • Bachelor’s Degree – Computer Science, IT, Engineer or equivalent, Masters preferred
  • A minimum of 3 years in supervisory role
  • A minimum of 5 years’ of experience with Windows Server O/S’s, Ethernet architectures, TCP/IP protocol, Microsoft PC O/S’s, Microsoft Desktop Applications
  • Minimum five years related work experience, with direct accountability for large and small systems projects, and experience with networking and systems integration
  • Ability to work with others. Must possess strong commitment to customer service and working in team environments
  • Must possess the ability to consult and negotiate with PACCAR entities and vendors. Must be able to communicate effectively with management and end users
  • Proven experience in IT infrastructure planning and development
  • Excellent problem solving and customer service skills
  • Strong inter-personal and supervisory skills
106

IT Operations Resume Examples & Samples

  • A professional manager and leader with outstanding motivational and change management capabilities
  • Exceptional people development and coaching skills
  • Proven execution skills. The manager will need to be able to prioritize multiple competing time demands, load balance and prevent bottlenecks, and drive complex projects and tasks
  • Strong background in IT Operations industry best practices and keeping abreast of changes in industry
  • Motivational and change management capabilities to develop skills and coverage at both the individual and team level
  • Ability to continuously review and assess coverage in collaboration with Agenda managers in order to allocate resources as determined by client key initiatives and strategic investment
  • Inspire and drive forward collaborative strategic thinking. Ensure team delivers highly relevant, quality, thought leading, actionable research output targeted at constituency roles
  • Coach team to delight clients in all types of client interactions including developing presentation skills and maximizing POCs and inquiry value and impact
  • Optimize resource management to maximize NCVI and Gartner’s financial performance. Direct and oversee analysts' workload to meet Research's growth objectives
  • Contribute to Research’ strategic objectives by optimizing resource to support Agenda Managers in addressing key initiatives for target roles within structured agendas
  • Demonstrate outstanding first team collaboration with and support of peers and ensure the team does too
  • Support the GTM in all areas of the business. Demonstrate innovation and initiative. Fulfill assigned ad hoc management projects on time and deliver high quality
  • Drive, direct and ensure on-time and high-quality fulfilment of each relevant research deliverable. Provide high quality, timely TM review of documents and presentations to ensure quality and actionability
  • Manage performance, drive a high performance, collaborative culture and oversee and manage remuneration across multiple geographies
  • Ensure team members are being effectively leveraged and supporting the sales organization according to POC process. Direct and assign resources to effectively respond to POCs and CED requests in a timely manner
  • Support business development initiatives in collaboration with sales and htttp product leads. Maintain and grow relationships with senior client executives
  • Hire, develop and retain top talent. Be sensitive to cultural differences and excel in managing a globally dispersed, remote team
  • Drive collaboration – exemplify collaboration and first team behavior and ensure the team does too
  • Manage expenses prudently to ensure budget and guideline compliance
  • Ensure team follows Gartner processes
107

Senior Tech Spt IT Operations Resume Examples & Samples

  • Coordinates as smart hands with different portfolio and engineering workgroups
  • Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
  • Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by
  • Desktop Engineering
  • Bachelor's Degree in related field from a four-year college or university with three to five years of relevant experience preferred
108

Analyst, IT Operations Resume Examples & Samples

  • Proactively monitor,
  • Add and enhance
  • Perform root cause
  • Experience with Network and Server monitoring tools and technology
  • FORMTEXT Experience in the following preferred
109

IT Operations Manager Resume Examples & Samples

  • Bachelors in Computer Sciences or Information Technology or related degree
  • 20 + years working in technology field with 10+ years managing and leading teams
  • Active TS/SCI clearance is required
  • Must have a US Passport
  • DoD 8570 IAM Level II Certified (CISM or CISSP)
  • ITIL Intermediate or Expert
  • PMP
  • MCSE
  • DoD and/or Joint Staff Experience
110

IT Operations Internship Resume Examples & Samples

  • Experience with the following : Windows, Mac OS, and Active directory
  • Knowledge and experience with Ticketing systems
  • You must be self-managed and committed to working in a fast-paced environment
  • Professional and positive communication skills
  • Previous internship and/or project experience is a plus
  • Ability to relocate
111

Virtual IT Operations Engineer Resume Examples & Samples

  • 7+ years of experience in information technology
  • Experience with Cloud computing systems, including troubleshooting IT related anomalies
  • Ability to read and comprehend Cloud engineering documentation
  • BA or BS degree in IT, Information Security, Network Engineering, or a related field
  • Experience with virtualization technologies, including Vmware vSphere 5 or higher
  • Experience with administering Cloud technologies
  • MS degree in IT, Information Security, Network Engineering, or a related field
112

IT Operations Specialist Resume Examples & Samples

  • Provide follow the Sun support as the tier 2 support
  • Assist in performing monitoring, intervention, escalation, and communication of any issues having an impact on any aspect of the production environment
  • Play Regional Technical Lead role working closely with Expert Centre to support Global Tech Lead in Technical area activities (problem management, knowledge improvement, take-on…)
  • Manage or participate in global IT Ops takeons
  • Knowledge/Experience
  • SAP / UNIX / Oracle experience an advantage. Have primary understanding on SAP, including the structure & function of each module. Be familiar with Oracle database structure and basic administration task. Oracle OCA/OCP certificate preferred
113

Manager of IT Operations Resume Examples & Samples

  • Directs work of IT global operations systems engineering group
  • Directs work of IT global cloud management group
  • Interfaces with the APAC IT operations & infrastructure lead
  • Interfaces with UK IT operations & infrastructure lead
  • Develop strategic planning of IT global operations & infrastructure which include s data centers to support corporate objectives and corporate IT strategy
  • Staff and execute any IT global operations & infrastructure strategic plans
  • Operate as member of IT PMO
  • 8Prioritize, evaluate, recommend, schedule and implement requests for IT
  • Prepare and monitor annual IT global infrastructure operating, capital budgets and chargeback budget
  • Support IT global integration of acquired companies as needed
114

Analyst, IT Operations Resume Examples & Samples

  • Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems
  • Effectively monitor and assign received requests for end-user support and service using the help request tracking tool
  • Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician
  • Accurately document instances of hardware failure, repair, installation, and removal
  • Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs
  • Apply diagnostic utilities to aid in troubleshooting
  • Liaise with, and provide training and support to, end users and staff on computer operation and other issues
  • Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products
  • Perform remote analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed
  • If necessary, liaise with third-party support and PC equipment vendors
  • 3-5+ years’ experience in a Global Service Desk, NOC environment or Call Center
  • Certification in ITIL Foundations, and A+, or Network + a plus
  • Knowledge of advanced computer hardware, SCCM
  • Experience with desktop and server operating systems, including Microsoft and MAC
  • Extensive Microsoft Exchange console experience
  • Working knowledge of a range of diagnostic utilities
  • Exceptional interpersonal skills, with a focus on rapport building, listening and questioning skills
  • Ability to absorb and retain information quickly
  • Ability to present ideas in user-friendly, business-friendly and technical language
  • Highly self-motivated and directed
115

IT Operations Manager Resume Examples & Samples

  • Provide leadership and recommendations on improving overall IT management with a particular focus on network security and compliance (HIPAA, FDA, PCI-DSS, SoX)
  • Serve as an in-house consultant on IT issues including applications management; information and knowledge management; business process alignment
  • Investigate new technologies that will improve business operations or streamline business processes
116

Senior IT Operations Specialist Resume Examples & Samples

  • Oversees IT Helpdesk, including prioritizing and troubleshooting helpdesk tickets, engaging vendors as needed. Communicates with end-users (internal and external) on a regular interval until issue(s) are resolved
  • Provides support to IT Operations Director in areas related to IT service desk and supported solutions
  • Provides desk side support to corporate users, including audio/visual setup, configuration, and support
  • Orders Equipment, set-ups new users, and provides support for applications used in the daily operation of the business
  • Provides direction to assigned resources (both internal and external) on various tasks and projects
  • Participates in planning, testing, and implementation of enhancements, maintenance and upgrades to relevant platforms and systems, maximizing availability and minimizing resultant problems and issues
  • Assists in the development and preparation of training plans and IT policies and procedures across areas of responsibility
  • Provides administrative support and maintenance of the telephone systems
  • Troubleshoots and configures hardware, Servers, PC’s, and printers
  • Analyzes IT Helpdesk metrics to proactively identify trends, demonstrate program success and technology performance,
  • Prepares documentation for end-users support and operations areas. Assists in training and enhancement of user knowledge in relevant areas of responsibility
  • Maintains knowledge of ongoing trends in relevant platforms and technologies
  • Maintains relevant industry knowledge regarding products, processes and trends
  • Competency with Infrastructure technologies, system-level networks, hardware and software
  • Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines
  • Ability to read, analyze, and interpret complex technology related documents
  • Superior written and verbal communication skills to effectively address all levels within the organization
  • Ability to exercise considerable judgment and discretion in dealing with matters of significance for the company
  • Bachelor’s degree in management information systems or a closely related field or equivalent combination of education and experience
  • Minimum 3-5 years technical experience in supporting LAN/WAN environments
  • Proficient with Active Directory domain administration and the implementation/maintenance of support services in an AD environment
  • Experience with O365 and managing other cloud applications such as identity management solutions
  • Experience with SharePoint desired
  • This position requires on-call availability and periodic off-hours work
117

IT Operations Specialist Resume Examples & Samples

  • Applications/systems monitoring and administration
  • Incidents management, troubleshooting and solving technical problems
  • Communication with system vendors and external service providers
  • Roll-out of software patches, bugfixes and releases to different environments (Dev, Test, Production)
  • System documentation maintenance
  • Keeping systems IS security on a level required by corporate guidelines
  • Supporting production and collection of compliance evidences
118

Avp-it & Operations Performance Resume Examples & Samples

  • University graduate with minimum 15 years solid experience in IT and Operations Procurement, Vendor Mgt, Strategic Sourcing and Financial Planning ideally with good exposure to the Financial Services industry
  • Holder of Professional Certification in Procurement, Vendor Management and Accounting would be a strong advantage
  • Knowledge of the insurance industry would be an advantage
  • Knowledge of the latest technology developments and standards would be a plus
  • A senior individual who is motivated and able to work independently, with minimal supervision
  • A very competent people manager who can build a high performance team culture within IT & Operations performance
  • A team player who is able to connect well with peers and interact very successfully with business stakeholder and Regional functions as required
  • Proficient in English, spoken and written
  • High integrity and professional work practice and ethic
  • Good analytical and financial accounting skills, very comfortable with numbers and numerical analysis
  • Strong report writing skills and the ability to interpret and present data sets for senior management audiences
  • Good knowledge of Information Risk Mgt and Information Security subjects
  • Strong teamwork and collaboration capability as well as being self-motivated and able to work independently
  • Strong team management and team building skills, coaching and mentoring, and people development skills
  • Good interpersonal communication, management and presentation skills
  • Strong Project Management skills and knowledge of Project Mgt frameworks and methodologies
119

It-operations Manager Resume Examples & Samples

  • Manage team of Systems Administrators and Engineers responsible for Data Center Server Farms, Storage, Security, Performance, Capacity, Monitoring & Reporting and over-all hardware/OS life cycle
  • Develop and report on service health dashboards and status of capacity, uptime, and system performance to senior management
  • Function as Product Owner for team creating list of user stories to manage and execute against project plans and delivery commitments; manage the day to day activities of the Systems Engineering team
  • Identify and implement cost reductions, service and productivity improvements in all functional areas
  • Prepare budget, economic analysis and cost justification for new capital equipment
  • Management of departmental resources, staffing, mentoring, and enhancing the team to maintain a high performing engineering team
  • Provide clear role responsibilities, accountabilities and metrics for team members. Perform timely career development reviews for each team member to be used as a basis for determining skill levels, value-added contributions and promotion-performance incentive award
  • Provide necessary training and leadership to develop expertise
120

General Manager IT Operations Products Resume Examples & Samples

  • Oversee the strategy, design, implementation, deployment and ongoing development of the IT product portfolio and end-to-end support for the departments and functions listed above to effectively meet the business and information needs of the organization
  • Collaborate with business units to develop and oversee multi-year technology product roadmap
  • Manage relationships with external business partners inclusive of contract, budget, and delivery oversight
  • Responsible for managing to the portfolio operating budget in order to ensure consistency with JetBlue’s cost goals
  • Partner with IT Enterprise Security to ensure that security policies are followed and enforce. Establishes and maintain controls to safeguard sensitive data
  • Lead respective IT group operations and planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources
  • Partner to deliver an IT Strategy and an annual plan to support the business functions aligned to the area of responsibly including a solution and / or application and / or platform services roadmap
  • Benchmark, analyze, report on, and make recommendations for the improvement and growth within area of the enterprise
  • Ensure that JetBlue IT and business standards and procedures are maintained in accordance with Company policies and all audit, security and regulatory requirements
  • Lead and direct team and/or indirect Crewmembers to support the engagement, growth and development of Succession plan for the IT department
  • Provides 24/7 support for System Operations Center support functions
  • Bachelor’s Degree in related discipline and/or demonstrated capability to perform job responsibilities through five (5) previous years of experience and education
  • Five (5) years of Supervisory/Management experience
  • Three (3) years’ experience managing large portfolios or operating budgets and delivering large scale IT projects
  • Five (5)years related experience in leading a PMO organization to include portfolio management, project delivery, and business partner management
  • Knowledge of technology fundamentals and concepts; Microsoft technologies preferred
  • Experience managing a budget
  • Experience managing a full project or initiative, including presenting recommendations to senior leadership
  • Thorough knowledge of business function and thorough knowledge of business operations, objectives and strategies
  • Available for moderate overnight travel including (up to 35%)
  • Able to report to the Long Island City Support Center (LSC) within 2 hours of being notified
  • In possession of valid travel documents with the ability to travel in and out of the United States
  • Able to work flexible hours and be available for emergency response on short notice
  • Able to pass a ten (10) year background check and pre-employment drug test
  • Exposure to JetBlue’s IT disciplines and interdependencies and business units and how their needs drive IT strategy
  • Exposure to JetBlue’s
  • Demonstrated proficiency with enterprise and systems relating to system, airport, technical, flight operations, and safety and security operations
  • Knowledge of IT Infrastructure including hardware/software, datacenter operations and operating systems
  • Demonstrated vulnerability and/or threat centric approach to managing risk
  • Strong knowledge of new and emerging operations technologies available in the market place and a proven ability to critically evaluate same
  • Demonstrated ability to translate technical knowledge into business terms and present operational information to executive leadership
  • Hands-on technologist: In depth knowledge of system, airport, technical, flight operations, safety and security operations
  • In depth knowledge of Incident Response, Incident Management, Forensics processes and technology
  • Experience leading a team of technical and support engineers in a 24x7x365 environment
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
121

IT Operations Technician Resume Examples & Samples

  • Highly effective at troubleshooting Layer 1-3 issues (physical, data link and network layers)
  • Responsible for fiber testing, light testing, continuity – Transmit/Receive, DB Loss Level, head-to-head testing
  • Must have working knowledge of tools such as ping, traceroute, telnet and nslookup
  • 2 to 3 years experience with the installation and terminating of CAT5e, CAT6, Fiber (Multi & Single Mode) and Coaxial cable
  • Thorough understanding of TIA/EIA-568 and IEEE 802.3 Ethernet fundamentals
  • Experience in Structured Cabling. Gather customer requirements, design, install, test and document. To include terminating fiber, connectors (LC/SC, GBIC), dressing and terminating distribution panels/patching, rack and stack, physically able to put together server racks
  • Security clearance via Government or other agency background check may be required for customer support
  • Utilizing internal systems (Visio, Remedy, and Vantive)
  • Excellent communication and organizational skills are required
122

IT Operations Technicican Resume Examples & Samples

  • Work directly with the customer and/or support staff to Isolate and troubleshoot as necessary
  • Support customer requests through a ticket system
  • Manage and prepare incoming and outgoing customer tape backups/rotations and offsite transfers
  • Assume monitoring role for all critical systems. Provide visibility and support to the Facilities team
  • Follow all Global policies and procedures. In accordance with escalating events in a timely manner to the appropriate team
  • Perform and execute installation/de-installation projects that would include the racking and stacking of hardware equipment, up to and including cage decommission
  • Lifting of hardware equipment required up to and in excess of 50 pounds. To include standing, bending and kneeling as needed to perform this task. Server lifts can be utilized where applicable
  • Responsible for the installation and troubleshooting of all copper and fiber customer cross connects
  • Assist customers with after-hours shipping and receiving if applicable
  • Employee may be assigned to work overtime depending on workload requirements
  • Perform additional duties such as: Monitor and control access to the Data Center, cleanliness and appearance of raised floor (including physical clean-up) and shipping/receiving duties
  • Working knowledge of all OSI layers, TCP/IP model and associated protocols such as DNS
123

IT Operations Technician Resume Examples & Samples

  • Ensure the satisfactory activation of client services as indicated by the product definitions and published implementation processes
  • Perform installation and configuration of the operating system and application layers, of newly ordered Windows or Linux servers either stand alone or virtual within timeframes provided by management. All installations are done via remote tools, no hands on installation is performed
  • Isolate and resolve both network and physical issues related to activation
  • Provide technical review of work order prior to implementation (participation in kick-off call)
  • Perform configuration of CenturyLink managed servers
  • Work with clients to troubleshoot implementation issues
  • Participate in an on-call rotation for off-hour implementation issues and maintenance requests
  • Maintain and update documentation repository
  • Provide superior customer service to both internal and external clients; being recognized through email and on client NPS (Net Promoter Scores)
  • Demonstrate a desire to learn new technologies as they arise for continued technical development
  • Associates degree or equivalent education and relevant experience
  • Must have 5-8 years related experience or equivalent
  • Administrative experience with ESX 4.x and 5.x
  • Administrative experience with Red Hat 5.x, 6.x, 7.x
  • Strong knowledge of Windows Server 2008 Standard and Enterprise editions, Windows Server 2012
  • Experience with HP servers
  • Strong networking background
  • Knowledge of routers, bridges, switches and VLANs (802.1Q)
  • Working knowledge of firewalls/access lists and NAT
  • Experience with Solaris 8-10
  • Knowledge of Database software (MSSQL, Oracle, MYSQL)
  • Knowledge of NFS and CIFS
  • Knowledge of Apache
  • Experience with load balancers
  • Experience with storage (3PAR, NetApp)
  • MCSE, CCNA or other equivalent certification strongly desired
124

IT Operations Technician Resume Examples & Samples

  • Detailed working knowledge of Microsoft Operating Systems (Windows 2003 & 2008)
  • Detailed knowledge of VMware and virtual environments
  • Detailed Knowledge of one or more of the following, Citrix, Microsoft SQL, Exchange, ISA, Netbackup, SCCM
  • Working knowledge of IIS and web server applications
  • Working knowledge of Server monitoring
  • Possess analytical troubleshooting skills combined with excellent written and verbal communication skills
  • Live within commutable distance of primary office location
  • A degree in IT, Microsoft professional qualifications or equivalent proven experience in a technical support role
125

Manager of IT Operations & Services Resume Examples & Samples

  • Responsible for stable and efficient management and operations of the information and communication infrastructure and provided services, including IT security, enforcement of IT policies, data privacy, SOX and IT processes
  • Responsible for operating an efficient and service-oriented helpdesk to provide support, consulting and training of high quality to our customers
  • Active participant in annual budget and strategy planning
  • Manage employment of and maintain an effective liaison with service contractors
  • Manage key vendors and the IT hardware/software portfolio
  • Advise users and departments on IT matters and lead cross-departmental IT projects
  • Be an influential leader responsible for building relationships with business as well as working to design IT solutions and overall IT architecture
  • Develop and maintain strong and productive relationships with business leaders
  • Build and nurture relationships with key members of the Global IT team. Work closely in the spirt of cooperation and teamwork
126

IT Operations Data Engineer Resume Examples & Samples

  • Plans database upgrades by maintaining , evaluating, and improving a transaction processing model
  • Assesses database performance by developing a protocol for measurement of results and identification of problem areas
  • Supports database performance by monitoring database performance; evaluating and resolving processing and programming problems; designing database management tools; answering user questions
  • Secures database by preparing access and control policies and procedures; implementing disaster recovery procedures
  • Supports application design by contributing expertise to applications, operations, and technical support teams
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Accomplishes information systems and organization mission by completing related results as needed
  • Maintains client confidence and protects operations by keeping information confidential
  • Support users by performing complexes queries to gather expected reports
  • 4 to 6 years of experience in similar position
  • Strong interest in data architecture, data consolidation
  • Database Management, Data Maintenance, Decision Making, Problem Solving, Process Improvement, Requirements Analysis, Attention to Detail, Database Security, Developing Standards, Database Performance Tuning, Operating Systems
127

IT Operations Manager Resume Examples & Samples

  • Operate Major incident and Problem Management processes across CS organization to agreed standards, keeping strong focus on continuous improvement. Handle high impact critical incidents to resolution within shift, managing communication with executive MIS stakeholders and involved resolution teams
  • Design, implement and operate Operational Dashboard to manage and monitor all background process running and scheduled on the corporate services and system in a model of 24 hours x 7 days
  • Build strong partnerships and collaboration with key Tier I and Tier III support levels in order to ensure his own team (Tier II) has the necessary knowledge and capability to handle crisis, problem resolution, incident avoidance and automation opportunities
  • Operation / Service delivery: Ensure Incidents are resolved within SLAs at the right level of quality. Ensure (and co-ordinate when required) critical incident management process to guarantee the quickest recovery (within SLAs) and appropriate communication
  • Drive Incident avoidance through ensuring event management process is followed and reactive problem management process is efficient. Drive incident reduction through proactive problem management
  • Co-ordinate service delivery with external vendors
  • Interface with Commercial department for vendor management
  • Interface with S&F for budget management and planning; with P&O for recruitment and people development. Participate actively in Hub site management team leading and contributing on agreed actions. Interface with Commercial for any vendor relationship
  • Responsible for building Effective Team, united behind common Vision and principles. Accountable for supporting Associates engagement. Recruit, develop, and sustain talent pipeline in each region
  • Ensure proper management of operational take-ons without impacting existing service
  • Manage assigned global projects to support IT Operations Strategy
  • Line manage direct reports (set objectives, coaching, organize PDP)
  • Higher IT Education
  • Specialized ITSM education and certification
  • Good understanding of the functional area gained through formal education or good amount of practice
  • 3-5 years experience managing a team delivering IT operations/service
  • Strong knowledge of one or many Service management and IT Operations methodologies (ITIL, Cobit, MOF, etc)
  • Successful experience in people and team management
  • Good understanding of IT technology and IT support processes
  • Ability to lead activities and teams within a global organisation
  • Strong English language skills both verbal and written
128

Manager, IT Operations Resume Examples & Samples

  • Databases : Indepth understanding of databse methodology and extensive experience with DBMS systeems such as Sybase, DB2 and MongoDB, Cassandra etc
  • High Availability Infrastructure design
  • Networking technology
  • Strong technical knowledge of virtualisation and cloud technologies (OpenStack, VMWare)
  • Operating Systems: Linux (SUSE and RedHat), SUN Solaris and AIX
  • Systems Management and monitoring software
129

IT Operations Manager Resume Examples & Samples

  • Manage and report on patch delivery and compliance across the entire server ecosystem to meet required SLAs
  • Develop monitoring and metrics to improve environment availability
  • Drive incident resolution from participation in incident troubleshooting sessions through delivery and closure of post-mortems of server-related incidents
  • Collaborate with engineering teams to drive issue resolutions back into the engineering process
  • Work with finance and 3rd party vendors to validate monthly consumption reports
  • Work with multiple IT and business groups to manage demand and allocation of server resources
  • Management of maintenance agreements
  • Manage 3rd party vendor operational escalations
  • Coordinate between operations and engineering teams
  • Investigate opportunities to leverage automation tools to simply and accelerate the operations process
  • Communicate and collaborate with partners in the business and 3rd-party providers to ensure customer satisfaction through transparency and issue resolution
130

IT Operations Specialist Resume Examples & Samples

  • Ability to quickly adapt to supporting emerging technologies and procedural changes
  • Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution
  • Bachelor’s degree or equivalent education in related fields preferred, not required
  • Certificates of training in associated fields/equipments, preferred
  • 2-3 years experience in enterprise IT support or service provider experience
131

IT Operations, Managing Director Resume Examples & Samples

  • 10+ years of IT experience in application development, project delivery, offshore and vendor management
  • Strong understanding of ITIL Service Management
  • Demonstrated ability to build relationships and work effectively with a diverse group of technical and non-technical individuals at all levels of the organization
  • Proven track record of successfully leading teams responsible for application support, enhancements and medium to large technology projects in a fast-paced environment
  • Experience leading technology teams in multiple locations
  • Self-motivated, results-oriented and flexible with impeccable follow-up, strong delivery focus, positive attitude and collaborative style
  • Strong problem-solving and decision-making skills as well as poise under pressure
  • Financial Services industry experience helpful but not required
132

L Oreal , IT Operations Lead Resume Examples & Samples

  • Serve as one of the key “right-hand” technical hands-on - to the AVP IT Operations for the Americas while providing leadership to the broader teams,
  • Must possess hands-on operations / DevOps background with minimum of 10+ years’ experience
  • 5 years or more in a global environment
133

IT Operations Manager Resume Examples & Samples

  • Ensure infrastructure architectures represent current and future business requirements
  • Articulate key aspects of infrastructure architecture and design through models, documentation, and code
  • Ensure development teams have a solid understanding of infrastructure designs and execute accordingly
  • Manage delivery for IT production systems and services
  • Support infrastructure operations
  • Technical knowledge on Data and Voice technologies and workstation services. (LAN, WAN, Telephony, OS etc.)
  • Relationship building skills with customers and stakeholder management
  • Commercials – Budgeting, tracking expenses, cost reduction process, escalation management, pro-active issue handling, understanding of SLA/OLA
  • Should be result oriented and able to drive multiple teams to achieve business results
  • ITIL Process knowledge
  • Infrastructure (Voice and Data knowledge)
  • Relationship management
  • Team and People Management
  • Knowledge about application operations
  • Exposure to quality standards like BS7799
  • Promoting and supporting the industrialization initiatives across accounts
  • At least 8 years of relevant experience
134

Senior IT Operations Specialist Resume Examples & Samples

  • A core member of an IT support team operating the Intuit Operations Center (IOC)
  • 365 x 12 x 7 shift-based operational environments providing level 1-2 response to alarms from network, servers, and application system errors
  • Works on moderately complex assignments where judgment is required in resolving problems and making routine recommendations
  • Monitors service and incident requests and assigns or resolves tickets as appropriate
  • Work well with customers, peers, and management within functional areas of Product Infrastructure and/or IOC
  • Follows IT standards and policies for workflow
  • Engages vendors for onsite repair where applicable
  • Provides Hardware Break/Fix solutions for technology assets where applicable
  • Technical escalation documentation and tracking
  • Completion of routine service and incident requests within Service Level Objectives
  • Develops strong cooperative relationships within the IT Tech Group and with other support and IT Teams
  • Consistently contributes knowledge and content to support organization and shares knowledge with other techs to facilitate professional and technical development
  • Applying Systematic problem solving method for incident resolution
  • Applies basic scripting skills (e.g. Perl, Windows Command Shell, DOS, Visual Basic, etc.)
135

IT Operations Manager Resume Examples & Samples

  • A support team responsible for day to day administration, monitoring and stability of our systems including the on boarding of new partners that integrate with our systems
  • An outsourced business intelligence team responsible for developing ad-hoc reports and the support of batch process which populate our data warehouse
  • A transition team composed of a service transition analyst and a service architect
  • Agencies who contact the hiring manager directly regarding this role will be removed from the PSL or banned from it moving forward*
136

IT Operations Technician Resume Examples & Samples

  • Work shift schedules in a 24 X 7 X 365 operation,
  • Multi-task effectively under frequently stressful situations,
  • Triage customer issues quickly and work with other teams to resolve those issues,
  • Demonstrate excellent interpersonal and customer-relations skills
137

IT Operations Technician Resume Examples & Samples

  • Work directly with the customer (internal and external), conduct problem identification and troubleshoot activities, as necessary, to isolate the root cause of a problem
  • Resolve or escalate problems upwards, following guidelines. Communicate problem resolution status to the customer, co-ordinate timeframes for call backs or resolution and the assignment of priorities with the Operations Centre
  • Prepare & install co-location cabinets for clients
  • Installation/de-installation of client and infrastructure equipment
  • Provision of all cabling within Data Centre facilities
  • Perform onsite Data Centre support including monitoring electrical power systems, systems & security alarms, asset management-tagging, documentation-logs, vendor escorts, be the primary contact for Customer Project Managers and the Operations Centre
  • Perform IDC responsibilities: Telco duties that include laying, terminating and testing both Cat5/6, co-axial and Fiber Optic cable
  • Perform audits, maintain portal records and other appropriate tools
  • Install network CPE at client sites and perform breakfix/hands activities at client sites and other facilities
  • Manage and prepare incoming and outgoing customer tape backups. Performing daily tape rotation tasks
  • Support and communicate customer billable requests through a trouble ticket system
  • Provide customer support to external clients at their sites
  • Provide visibility and support to the Facilities team when monitoring the Data Center’s building controls
  • Perform and execute installation projects
  • When required, escalate events in a timely manner to the appropriate team according to proper procedures
  • Maintain documentation of network systems infrastructure, cross connects and circuit audits
  • Assist customers with after hours shipping and receiving
  • Monitor and control access to the Data Center to prevent unauthorized access
  • 2+ years of operational experience and technical experience in an IT environment
138

Assistance Manager IT Operations Resume Examples & Samples

  • Bachelor degree in Computer Science or Masters degree in Computer Science or related
  • Excellent knowledge of MS SQL DB (queries, stored procedures, etc) in SQL Server 2005/2008/2012
  • Excellent knowledge of MS SQL SSIS, SSRS
  • Familiar with IIS, Glassfish, Tomcat product and experience on the web app deployment, configuration and system log traceing
  • Advance in Problem solving skill
  • Business and technical documentation skills
  • Familiar with Software lifecycle understanding
  • Strong interpersonal skill
  • Advance in working with ITSM process
  • Experience in IT Application Operations role
  • Experience in automotive finance Industry ( Perfered)
  • Experience in Project management
139

Manager, IT Operations Resume Examples & Samples

  • Ensures the operation is in accordance with the established procedures and practices, that OLA’s are achieved and that the service is fully operational 24/7/365
  • Implements policy and process changes and ensures procedures are continuously improved
  • Monitors the performance of support personnel, reviewing response times, incident and event logs and trends in incidents reported
  • Support global IT services in the delivery and configuration of monitoring standards
  • Ensures the equipment required to provide the service, is fully operational and that business continuity objectives can be met
  • Selects, develops, and evaluates personnel to ensure the efficient operation of the service
  • Communicates effectively with Senior Stakeholders
  • Experience implementing ITSM tools
  • 8 to 10 years of IT Operations experience in a MNC, with three or more years of managerial experience
  • Sound knowledge in configuration management / controls / compliance
  • Bachelor’s degree in business or computer science
  • Flexible to work in shifts to cover global time zones (Work from Home option available)
140

Usace IT Operations Center Technician Resume Examples & Samples

  • Monitoring for outages on the data circuits used by the Corps, and working with the data circuit providers to ensure timely resolution
  • Performing basic remote troubleshooting and interacting with customers to investigate issues affecting network routers, switches, gateways, firewalls, cabling, and telco CSU/DSUs
  • Providing Tier 2 support to customers by processing incoming trouble tickets from the Enterprise Service Desk, and by processing emails from customers delivered to a shared team email inbox. This includes calling the customer to gather information about reported issues, contacting the customer to answer questions, and by escalating to specialized Data Center teams as needed
  • Communicating regular updates to customers discussing the status of site-specific service interruptions and outages
  • Fully documenting reported issues in the Remedy trouble ticket system, including customer contact information, symptom descriptions, troubleshooting steps taken, dates and times of each development in the case, plans for additional steps to be taken, and issue resolution. Includes sending emailed updates for each new development to the impacted customers
  • Publicizing the occurrence of large scale outages to customers across the Corps, including providing regular status updates, and publishing root-cause statements, via email and online
  • Create and post online daily SITREP reports for management showing all on-going unplanned outages and upcoming scheduled maintenance
  • Representing ACE-IT, the Army Corps of Engineers’ IT organization, in a professional manner, meeting/exceeding customer expectations for responsiveness, competence, friendliness and integrity
  • Handling multiple projects and responsibilities simultaneously, and shifting priorities in accordance with changing customer requirements
  • Ensuring that documents are prepared in accordance with contract and company standards, including completeness, legibility, professionalism, and using correct grammar, spelling, and punctuation
  • Performing other duties and assignments as required
141

Director IT Operations Resume Examples & Samples

  • Take the processes and frameworks in IT Operations to the next level, preparing for a larger Klarna
  • Set the strategic plan for development of the hyper-converged infrastructure assets in Klarna
  • Build a framework for common provisioning, life-cycle management, sunset and monitoring of infrastructure assets hosted on premise or in cloud
  • Secure a stable, scalable and modern IT Operations delivery
  • Ensured a strong business engagement and strategic IT Operations
  • Viewed as a senior leader and safe harbor/anchor in a very dynamic environment
142

Analyst IT Operations Resume Examples & Samples

  • Coordinates as smart hands with different technology workgroups
  • Attends to break/fix engagement as required by the Situation Management for technology related problems and issues received from both internal and external clients
  • Perform hardware and software upgrades to peripheral equipment
  • Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients
  • Prepares, maintains and submits reports and applicable records of computer hardware and software inventory by site and system
  • Perform site maintenance and safety checks of assigned equipment
  • Bachelor's Degree in related field from a four-year college or university with two to four years of experience preferred
  • Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables
  • Self-starter, sense of urgency, and works well under pressure
  • Sense of professionalism and ability to develop relationships
143

Senior Manager, IT Operations Resume Examples & Samples

  • 10+ years experience in technology solutions delivery, including release & environment management
  • 5+ years experience with continuous integration, automated deployment, test automation, and monitoring technologies and techniques
  • Ability to manage multiple, broad and highly complex, large teams and/or projects that vary in scope
  • Adeptness in setting direction at an operational level, work autonomously in the management of the unit and collaborate with other business heads to establish and execute on common goals
  • Direct or manage large-scale applications, systems and projects across multiple product and business lines that are of significant scope and complexity
  • Can quickly understand strategic direction (including financials) and champion TD alliances and advocate for operational improvements to enhance value to the business
  • Highly proficient in development of resolutions, plans and strategies for operational advancement
  • Confidence and willingness to serve as primary contact internally and externally
  • Drive to enhance your knowledge and expertise by staying abreast of industry and business trends
144

Intern IT Operations Resume Examples & Samples

  • Assist with first level technical support for Boyd Team Members
  • Document and escalate incidents, problems, and service requests
  • Configure Boyd applications and devices such as Outlook, iSeries, printers, embossers, and scanners
  • Participate in IT related meetings and conference calls
  • Minimum age 21
  • Undergraduates must be entering their senior year
  • Be currently enrolled in an accredited college or university and obtaining an undergraduate in Information Technology, Computer Science, or a similar degree
  • Have at least a 3.0 GPA (be able to submit current transcript for verification purposes)
  • Students must receive school credit for completing an internship with the Company
  • Must have strong communication skills and proficiency in English (both oral and written)
  • Ability to communicate and interact with team members of all levels
  • Have proof of eligibility to work in the United States
  • Must be able to obtain and pay for any required licensing
  • Experience with Office 365 products such as Office Applications, One Drive, SharePoint
  • Prior experience in documenting and escalating incidents, problems, and service requests
  • Some prior work experience in a customer-service related role
  • Current transcript (an unofficial transcript is acceptable)
  • Cover letter (no longer than 2 pages) that addresses the 3 following questions
  • What skills do you want to gain from this internship experience?
  • Tell us about some of your school involvements and how they relate to this position
  • What single quality attracted you to Boyd Gaming?
145

IT Operations Specialist Resume Examples & Samples

  • Provide support for the creation, deployment and support of Lotus Notes accounts
  • Troubleshoot any issue related to access or usage of IBM Notes email or applications
  • Provide general support for the Fluor email environments and other related areas within IT
  • Produce support documentation for Help Desk and end users
  • Provide on going administrative support for IBM Notes accounts, including problem resolution and troubleshooting
  • Interface with other Fluor and external support resources related to this area
  • Review and monitor metrics generated for this environment
146

Senior IT Operations Specialist Resume Examples & Samples

  • Provide support for the creation, deployment and support of Lotus Notes user interfaces
  • Provide general support for the Fluor email environments and other areas within End User Services
  • Produce documentation for Help Desk and End Users
  • Initiate and direct the upgrade of IBM Notes software as necessary
  • Determine IBM Notes client configuration and setup parameters
  • Evaluate and Troubleshoot iNotes from multiple web browsers
  • Support and assist with Email Disaster Recovery processes and systems
  • Review and monitor for orphan or missing failover mailfiles
  • Interface with IBM IGS support of the Fluor infrastructure
  • ;Establish and maintain processes to capture and produce Groupware related metrics
  • Review and monitor metrics generated for Groupware Messaging environment
  • Need to be available after normal business hours on occasion to help address a serious system outage or complete/validate off-hour upgrades or changes
  • May be expected to occasionally travel to the Fluor Greenville offices
  • Strong troubleshooting skills and the ability to work with cross-functional teams on problem solving
  • Ability to take ownership of an issue and work closely with the customer and internal support groups to diagnose the issue and find resolution quickly and accurately
  • Strong written and verbal communication skills (technical and non-technical)
  • Able to articulate ideas and listen effectively
  • Strong team-oriented interpersonal skills
  • Positive attitude and self motivation
  • Strong analytical, problem solving and conceptual skills
  • Time management skills, able to multi-task, effectively prioritize work and stay well organized
  • Excellent work ethic and willingness to put in extra effort and time as required
  • Effectively adapts to rapidly changing technology and applies it to business need
  • Must be able to follow company published policies and procedures
147

Analyst, IT Operations Resume Examples & Samples

  • Install, upgrade,
  • Assist in the planning,
  • Broad comprehension of database and
148

IT Operations Technician Resume Examples & Samples

  • Demonstrate a basic understanding of Layer 3 routing, TCP/IP and BGP
  • Perform Layer 2 & 3 troubleshooting
  • Must have working knowledge of tools such as ping, traceroute and nslookup
  • Experience with the installation and terminating of CAT5e, CAT6, Fiber (Multi & Single Mode) and Coaxial cable
  • Highly effective at troubleshooting Layer 1 issues that are required to support 56K, Metro-E, T-1, DS-3, and Optical circuits
  • College preferred not required, 2+ years of operational and technical experience in an IT environment required
  • IT Certifications such as CCNA and MCSE are desired
  • *Shift is 3nd Shift, Days and hours are not yet defined
149

Director, IT Operations & Infrastructure Resume Examples & Samples

  • Works with company leadership to establish a strategy for IT Operations & Infrastructure ensuring a stable, secure, and cost effective infrastructure in alignment with and in support of the overall IT and corporate strategies
  • Creates, implements and manages operational plans supporting the IT strategy
  • Responsible for managing and reviewing the performance of IT Operations & Infrastructure group on a monthly basis
  • Builds a stable and durable department that can learn and adapt to technology and industry changes
  • Participates in the annual capital and operating budgeting process representing IT Operations and Infrastructure
  • Responsible for the management of incidents, ensuring incidents are resolved efficiently and, working across functions, establish the root cause. Provides strategic input to ensure any underlying issues are fully remediated and owns any actions that are raised through the various audit processes to ensure they are fully remediated
  • Provides the principle IT support of the corporate crisis management team
  • Management and leadership experience - 8+ Years IT Infrastructure/Data Center operations experience; 5+ IT Management experience
  • Demonstrated organizational leadership
  • Comfortably interacts, communicates and collaborates with senior management
  • Demonstrated ability to define infrastructure and operational needs, assess alternatives and determine and communicate recommendations. This includes the creation of plans, financial projections, etc
  • Technical environment experience Windows Server 2K3, 2K8 and 2K12 implementation, configuration, and support; VMWare 5.5 implementation, configuration, and support; Microsoft Active Directory and Active Batch; LanDesk incident management; Exchange 2010 architecture and maintenance; Management experience in storage technologies including NetApp, EMC, and Avamar; Security/audit tools (SAP GRC and RSA Archer) and applications and their integration into data center operations and infrastructure; Technical understanding of networking design and corporate networks including MPLS and network topologies (Citrix and SolarWinds)
150

Analyst, IT Operations Center Resume Examples & Samples

  • Ensures events and requests are assessed correctly and that appropriate escalation takes place
  • Recommends strategies and or enhancements to increase employee productivity
  • Maintain technical knowledge regarding existing and newly released VeriFone services
  • Knowledge of IT Infrastructure and Application Performance monitoring tools
  • Good and clear written English language
  • Knowledge of configuration management / controls / compliance
151

IT Operations Specialist Resume Examples & Samples

  • Heavy experience in PC and MAC operating systems hardware and software
  • Working knowledge of Network Operations - wiring and cabling standards, networking topologies and protocols (CCNA a plus!)
  • Excellent verbal and written communication skills (show us your master documentation abilities!)
  • In-depth knowledge of Microsoft Office and Adobe products
  • Extensive experience with local vendor management and negotiation
  • Self-directed, able to work with minimal supervision
  • Top notch problem solving skills
  • Available for on-call support whenever needed
  • Excellent language skills in both English and Romanian
152

IT Operations Manager Resume Examples & Samples

  • Provide input for strategic IT planning, including technical guidance and application support for all locations, to ensure alignment with business needs
  • Create, implement and manage the IT Operations processes for core services, including but not limited to SLAs, Incident Management, Problem Management and Service Catalog, to identify, remediate and resolve all operational incidents, within established service levels, to ensure optimal business benefit
  • Manage and develop the IT Operations team (help desk, Group IT Managers and application operations staff) to ensure efficient and effective operations and excellent customer service
  • Develop, communicate, and enforce company IT policies, standards and procedures, to the IT operations team, to ensure alignment and consistency
  • Manage the day-to-day operations of availability, performance, compliance and costs of applications and infrastructure in production, including support in the event of interruptions in service (restoration of service) and break/fix support in the event of outright service failures to meet availability, performance and communication commitments
  • Manage the coordination, setup, maintenance and/or teardowns of business/technology projects, with the IT Operations team, to realize project objectives
  • Manage demand & service delivery with suppliers and partners applications support, along with IT operations team, to ensure business demand translates into effective resource and capacity planning
  • Implement IT Infrastructure Library (ITIL) processes and tools, including continuously reviewing and improving the processes, to ensure standardization and predictable performance
  • Assist with the financials, (including budgeting, cost analysis and forecasting) for SLA’s, for each service, to ensure suitable investments are made
  • Provide guidance to Business Unit management to determine future IT needs at the location, enterprise initiatives, budgets, forecasts, licensing and asset rotation to ensure profitability and alignment with the company’s goals and objectives
  • 8+ years IT operations management experience in a large, multi-site business environment
  • Experience in supporting various technologies, including but not limited to ERP, Oracle, Microsoft, SharePoint, Business Intelligence, hardware & network, cloud based applications, mobile devices and applications, desktop support and local applications
  • Ability to learn new technologies and systems quickly
  • Proven ability to plan, forecast and manage financial budgets
  • Sound decision making ability with the experience to balance consensus against authority as appropriate
  • Team player, with strong collaboration, presentation and influencing skills, who can operate effectively within a matrix management environment
  • Ability to influence, train, mentor and leverage the skills of others
  • Proven business acumen including the ability to work and communicate with all levels of the organization
  • Strong team building and facilitation skills that include bringing people together from various disciplines, experience, and geographies to work toward a common goal
  • Ability to manage, direct, and provide guidance/leadership to staff in remote locations
  • Comply, understand, and support corporate safety initiatives to ensure a safe work environment
  • Travel, including overnight, required on an as needed basis
153

IT & Operations Manager Resume Examples & Samples

  • Experience of managing an IT Support function
  • A background in large systems administration, software or hardware
  • Experience in support services
  • Experience in multi-discipline and complex projects
  • Transport infrastructure industry and related systems experience would be highly regarded
  • A professional engineering degree or relevant industry experience required
  • PMP/PMI or equivalent qualifications are desirable
154

IT Operations Analytics Intern Resume Examples & Samples

  • Contributing to a designated project or initiative to meet a KP business objective
  • Project management - planning, execution, and measurement
  • 0 GPA or above
  • Intermediate MS Office skills (Macros, Pivot tables)
  • SQL database skills (optional)
  • System analysis skills, analytic skills (optional)
  • ITIL (optional)
  • Desired majors: Management Information Systems, Math, Statistics, Economics or related
155

Senior Director, IT Operations Resume Examples & Samples

  • Collaborates with other members of the IT leadership team to develop IT strategy and organization structure in alignment with Corporate Strategy and goals
  • Collaborate with IT leadership to establish and manage IT budget and capital plan
  • Engage and develop relationships with leaders across the global organization to understand functional business requirements and identify opportunities for appropriately enhancing IT services
  • Help to transform the IT Operations discipline at Teradata; redefining IT services mainly focused on “keeping the lights on” to an organization that is service oriented, client enabling, and drives direct value into the business through the execution of transformational initiatives and introduction of differentiating technologies and services
  • Establish appropriate operational metrics and executive dashboards to ensure Executive Leadership is appropriately inform on the health of systems critical to supporting business operations
  • Implement solutions, processes, and programs to increase support and enable Teradata’s workforce
  • Review current contracts with major vendors and service providers to ensure Teradata is receiving the absolute best value both from a pricing and performance perspective
  • Responsible for the development, review, and certification of all back-up and disaster recovery procedures and plans
  • Identify emerging information technologies to be assimilated, integrated, and introduced within the company
  • Assess new computing technologies to determine potential value for the company
  • Responsible for assessing current data center facilities to ascertain effectiveness from a cost, performance, compliance, and security perspective
  • Build business cases and present recommendations for modernizing IT services and infrastructure globally. Set clear technical vision and roadmap for Teradata IT Infrastructure and operations with the end result being more efficient, and cost effective solutions that enable our clients to operate more effectively
  • Instill operational excellence and lead team members to think progressively/innovatively to achieve overall objectives
  • Lead staff in a global environment promoting career development, mentorship, and coaching
  • Minimum 15+ years of industry experience in a complex global organization with 7+ years’ experience directing, leading, and mentoring teams
  • Minimum of 7 years’ experience in a leadership role(s) at the Sr. Director / Director level
  • Prior experience optimizing IT operations and Infrastructure on a global scale
  • Demonstrated ability directing teams to deliver large scale transformational projects
  • Deep understanding of orgainzational models with proven ability to optimize the organization to best fit the business
  • Seen as a change agent who continuously looks for new progressive ways to optimize operations and service delivery
  • Ability to build and maintain strong relationships across business units and geographies
  • Ability to consider upstream and downstream process impacts and implications
  • Ability to establish and manage priorities in a high pace environment
  • Proven ability to execute swiftly without compromising quality
  • Exhibits acute business acumen and understanding of organizational issues and challenges
  • Versatility and willingness to work with constantly changing priorities with enthusiasm
  • Executive presence, strong verbal and written communication skills
  • Strong data analysis and problem solving skills
156

Manager, IT Operations Resume Examples & Samples

  • Manages technical workgroup to ensure operational performance standards are met to support Company and department performance objectives
  • Administers team process and procedure
  • Develops Goals and Objectives for staff
  • Executes strategies and tactics to achieve increasing operational productivity and efficiency
  • Minimum of 10 years' experience managing high-availability hosting solutions
  • Minimum of 4 years supervisory experience managing a technical team
157

IT Operations Manager Resume Examples & Samples

  • Bachelor's Degree in Information Technology, Computer Science or a related field and 9+ years of professional experience
  • Master’s Degree considered a plus
  • 8+ years of demonstrated and progressive IT experience working on projects or programs, including at least 4 years of managing technical environments of similar scope in an Infrastructure Operations and Maintenance
  • Experience developing and managing Key Performance Indicators (KPI) and service level agreements (SLAs)
  • Knowledge of and experience with a broad spectrum of technologies and platforms including UNIX, Windows, Oracle, storage, Exchange, Cisco, and others
  • Experience and/or familiarity with Change Management, Release Management, and Project Management
  • Must have familiarity with information security tools, processes, and principles for large IT infrastructures
  • ITIL V3 Foundation
  • Other Technical certifications, CISSP, Cloud experience
158

Major Incident Manager, IT Operations Resume Examples & Samples

  • Ability to manage multiple teams and/or projects (including financials) with increasing degree of complexity and broad scope
  • Sound management techniques, experience in problem resolution and development of strategies for operational improvement
  • Drive to boost your knowledge and expertise by staying abreast of industry and business trends
  • Willingness to work closely and effectively with clients, stay connected to business needs and direction
  • ITIL v3 preferred
159

Senior Manager, IT Operations Resume Examples & Samples

  • Undergraduate Degree or Technical Certificate in a related field,Information Technology
  • 10+ years relevant experience
  • Ability to communicate and make recommendations to upper management
  • Ability to effectively present information and respond to questions from peers and management
  • Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
  • Ability to implement and maintain process improvements
160

Senior Director, IT Operations Resume Examples & Samples

  • Liaise with Product areas to measure and report IT effectiveness
  • Maintain the IT Department’s book of policies and procedures, draft additional policies and procedures as needed, and assess adherence on a regular basis
  • Drive cross-functional 'events' including application deep dives and Peak Season readiness
  • Connect people, process and technology for IT Operations, sharing information related to business and IT strategy across the appropriate groups
  • Execute project activities (e.g. Monitoring, Storage Strategies, Performance, etc…..)
  • Collaborate with other leaders within the IT organization to establish, communicate, and implement strategic capabilities and measure initiatives going forward
  • Document and track plan to actual monthly and quarterly summary information and provide spot analysis when requested
  • Maintaining a repository of software, hardware and maintenance agreements as well as provide updates at each renewal period
  • Map current state process flows, identify any opportunities for efficiencies or gap remediation, and work with IT management to implement an improved future state
  • Work with Procurement to develop RFIs, RFPs and competitive quotes as needed. Establish guidelines needed to identify and qualify vendors based on request proposals. Manage all aspects of the process from soliciting vendor responses to RFI/RFP scoring and vendor/product selection
  • Gather proper billing count and confirm contract price per unit for Smartsource IT Clients
  • Manage Offshore function to drive up overall usage and functions
  • Maintain a record of hardware inventory, licensing, and purchases for IT as a whole in partnership with procurement
  • Provide required licensing or billing reports to Client’s accounting or technical teams
  • Process technical orders following the Client’s billing process and procedures
  • Assist Cloud Desktop Support as needed with email orders, licensing questions, or quote requests
  • Create monthly SLR reports for ticket count, time resolution, and project completion
  • Participate on technical projects as needed for internal or external customers
  • Track billable time in appropriate time reporting system
  • Assist with completing required Smartsource IT Client reporting by fifth business day monthly
  • Establish and maintain a positive professional relationship with internal and external customers
  • At least 5 years prior experience leading a cross function team
  • Experience with gathering metrics and reporting them to Corporate Standards (e.g. Orbs)
  • Experience working in a large, global, matrixed environment
  • Results oriented with a high level of emotional intelligence, strong communication and interpersonal skills, outstanding collaboration, strong influencing and consensus building
  • Experience in Managing Vendors and working with a procurement function to build out Vendor Roadmaps and Scorecards
  • Budgeting experience to work with Finance
  • Demonstrated ability to develop financial models needed to support IT cost estimates and provide multiple scenarios that represent current industry trends
  • Ability to define and implement new and currentprocedures and processes quickly
  • Able to work with little supervision, but knowing when to escalate problems
  • Excellent language and communication skills (written and verbal)
  • Excellent customer service skills and telephone etiquette required
  • Demonstrate patience and overall courteous behavior when working with internal and external customers
  • Demonstrated ability to work effectively with customers during high-pressure situations
  • Ability to work in a fast-paced, deadline and customer oriented environment
  • Intermediate to Advanced knowledge of Microsoft Office products including Excel, Word and Internet Explorer
  • Bachelor degree in Computer Science, Finance, Accounting or General Business preferred
161

Head of IT Operations Resume Examples & Samples

  • Defines objectives, frameworks, and metrics for the IT strategic planning process
  • Responsible for managing IT strategy, planning, and IT communications teams to a high standard of performance
  • Monitors value metrics to make informed decisions that maximize returns across IT investments
  • Drives and contributes to IT workforce strategy, including analyzing trends and business strategy to forecast critical skills and resource gaps
  • Assists with defining, managing and implementing the long term strategic product and service roadmap. They will facilitate the design, implementation, management and communication of customer focused strategic business plans
  • Works alongside functional groups and development teams to deliver against product and service goals and business requirements
  • Focuses on continuous process improvement and user satisfaction by increasing IT’s value through innovation and emerging technologies
  • Ensures that the customer is put at the centre of all IT deliveries to ensure the delivery of Pets at the centre of everything IT delivers
  • Excellent interpersonal and communication skills and proven ability to work effectively with all organizational levels
  • Expert in IT strategic planning, communications, and financial management
  • Expert in IT governance formulation and organizational change management
  • Proven track record of successful team leadership and development
  • Past hands on experience of delivering Products and Services
  • Ability to evolve with rapidly changing environment and anticipate changes in technology
  • Proven track record of delivering mobile based or customer centric technology
  • Extensive experience in IT management, line of business management, or corporate strategy roles
  • Proven track record of people management experience
  • Experience in non-IT roles preferred
162

IT Operations Specialist Resume Examples & Samples

  • Office organization and administrative ability
  • Able to train others in use of dashboards and metrics
  • Able to work independently, manage schedule and deliver results on time
  • Developments and implementations effective system processes
  • Aligns with strategic goals to ensure work is delivering long term value
  • Supports manager with coordination of projects and project plans
  • Ensures processes end products are consistent with initial requirements
  • Run reports and review for errors in order to investigate and implement fixes
  • Facilitate meetings and provide clear agendas
  • Use business knowledge to determine ROI of implementing improvements
  • Provide plans for practical application of strategy and implementation across operations
  • 2 year degree required
  • IT Service Desk or Customer Service Desk Experience
  • Able to work on Windows based operating systems
  • Working knowledgeable of Microsoft products: Outlook, SharePoint, PowerPoint
  • People person who can collaborate and train others
  • ServiceNow experience is preferred
  • SharePoint 2013 experience is preferred
  • ITIL Foundational understanding is preferred
163

Experienced IT Operations Manager Resume Examples & Samples

  • Ensure daily operation of the services delivered by our Operations Centre
  • Assume the management responsibility for the resources on duty
  • Handle escalations and prioritisations
  • Act as major incident manager
  • Have extensive experience from a similar role in a similarly sized organisation
  • Have a master's degree or other relevant training
  • Have a background as manager, project manager or other relevant management experience
  • Have extensive experience with application management/operation and good knowledge of infrastructure operation
  • Are willing to assume responsibility, take the lead and ultimately make the tough decisions
  • Speak and write English fluently
164

Public Sector IT Operations Manager Resume Examples & Samples

  • IT Service Management processes as defined in the ITIL framework
  • IT Control Objectives as defined in the COBIT framework
  • Process improvement methodologies such as, but not limited to, Six Sigma
  • IT operations infrastructure technologies, including platform, storage and network
  • IT application development methodologies such as SDLC and Scrum; and,
  • IT application support processes. Prior success in roles involving offshore vendor management experience is preferred
  • Utilizing various technologies to collaborate virtually, including Microsoft Office
165

IT Operations Specialist Resume Examples & Samples

  • Maintain critical planning, monitoring, and reporting processes as well as required documentation, for the timely coordination and completion of project tasks
  • Translate customer and business requirements into practical and affordable solutions
  • Coordinate, direct, and lead project status meetings, confirm milestones, and ensure goals are achieved
  • Ensure that project deliverables and schedules are met by technical resources; manage escalation to the appropriate IT resource management when needed; provide feedback to technical resource manager on the performance of technical staff
  • Participate with cross-functional team members in issue identification, process impacts, and solution development discussions to optimize end-to-end solutions
  • Leverage outside vendors, contactors, technical teams, and other departments to drive for results
  • Accredited degree or global equivalent in Computer Science or related discipline
  • Experience in computer systems or Information Technology (IT) support, with technical proficiency in operating systems and programming languages
  • Excellent analytical, technical, planning, and organizational skills
166

IT Operations Technician Resume Examples & Samples

  • Minimum of a high school diploma/GED ( a bachelor's degree in a business, agriculture or related field is desirable)
  • Ability to relocate within your district if necessary
  • Perform and execute principle responsibilities
  • Process information / merchandise through system and POS Register system
  • Read, write, and count to accurately complete all documentation
  • Freely access all areas of the store including selling floor, side lot, stock area and register area
  • Operate and use all equipment necessary to run a store such as a dolly, hand-truck, forklift, computer and cash register
  • Squat, bend, stoop and climb ladders
  • Travel to other store locations and to company functions
167

IT Operations Manager Resume Examples & Samples

  • Sound knowledge of IT and global enterprise systems
  • Set up of IT Service Monitoring, Component Monitoring, E2E Service Monitoring
  • Defining, analyzing, planning and measuring KPIs as well as improving all aspects of the availability of our platforms
  • Ensuring that all IT infrastructures, processes, tools, roles etc. are appropriate for the agreed service level targets for availability
  • Ability to work effectively under tight deadlines, ability to work independently as well as part of a team
  • 5+ years of experience or equivalent
  • Master’s degree in Computer Science, Information Technology, or Engineering disciplines
  • Strong working knowledge and experience with the management of software release processes
  • Enterprise Java (JEE, especially WebSphere Application Server), database (especially DB2) as well as ESB (WSO2) knowledge
  • Knowledge of ITIL Framework and HP ALM
  • Expertise across applications, system integration, and operations with multiple architectures in complex environments
  • Experience in the development or validation of embedded systems in the automotive or consumer electronics industries, or similar experience
  • Detail oriented, team player with excellent organization and communication skills
  • Ability to work in a global environment across multiple time zones
168

IT Operations Manager Resume Examples & Samples

  • Acquire, maintain and share deep knowledge of the physical infrastructure in terms of both the implementation and intent of the system
  • Contribute to the detailed planning of platform changes in collaboration with the local release manager
  • Assign and execute necessary tasks to implement changes and updates
  • Collaborate with operations managers in other regional offices, to continuously improve operations processes and results
  • Participate in team meetings by effectively communicating the status of active projects and identifying any impediments to progress
  • Deliver prescribed reports and maintain effective communication to all relevant stakeholders
  • Provide instruction, guidance, and mentor junior employees on all project related tasks as required
169

IT Operations Manager Resume Examples & Samples

  • Minimum five years’ progressive experience and at least one year recent and relevant experience in an information systems management role (with direct reports) having responsibility for engineering or support
  • Technical background including a BS degree in CS, CIS, or related discipline. Any combination of educational and work experience that would be equivalent to the stated minimum requirements would qualify for consideration of this position
  • Solid understanding of the ITSM principles and how to apply them in real world environments
  • Deep and proven knowledge in at least two of the following technologies (vendor certifications are preferred)
  • Data Networking - Routing, Switching, VoIP and External carrier management / troubleshooting
  • Servers and Storage technologies including Cisco UCS and EMC technology stack
  • Virtualization technologies, including service automation using vRealize suite and industry standard tools
  • SQL database technology in a large enterprise environments with complex replication strategies
  • Exchange server and messaging technologies including office 365
  • Unified Communications technologies including web, audio and video conferencing
  • Ability to engage in detailed technical discussions, strong analytic reasoning and problem solving skills
  • Strong time management, research, and troubleshooting skills
  • Able to work outside of standard hours, including weekends
  • Ability to think quickly and clearly during an incident impacting multi-million dollar revenues
  • Excellent written and verbal communication skills. Confident speaker with ability to present, interact, and connect with executives, engineers and technical contacts. Ability to understand and articulate complex concepts in a clear and concise manner
  • Strong personal desire to improve and expand industry-related knowledge
  • LI-SS1
170

IT Operations Technician Resume Examples & Samples

  • Is initial point of contact (phone/emails/webmail) for all customer inquiries
  • Verifies all contacts against database to ensure that contact is authorized to open a trouble ticket
  • Acknowledges all incoming email and web ticket inquiries within 15 minutes of receipt
  • Provides superior customer service to all customers
  • Effectively coordinates and communicates with other teams
  • Adheres to customer-specific procedures and Service Level Agreements (SLA)
  • Monitors all alarm conditions; follows escalation policies and procedures and SEVERITY Level processes
  • Creates and maintains written procedures
  • Completes shift turnover at the onset and end of each shift
  • Is competent with hardware configuration and support including server builds, rack and stacking, equipment and LAN cabling including cross connects
  • Works directly with vendors as appropriate to fulfill requests and address issues
  • Monitors all sites utilizing on-line tools and systems such as Solar winds and CA Nimsoft
  • Understands facility infrastructure specifically to the electrical and mechanical systems used in a data center environments including: Generators, UPS systems, ATS/STS units, PDU units, Chillers, air handling units, CRAC units
  • Checks Data Center critical areas as defined and reports issues found
  • Responds to all Data Center alarms per policies and procedures
  • Performs daily remote hands including tape swaps, DNS changes, Active Directory account creation and password resets, RFCs and other customer requests
  • Generates customer reports
  • Strong customer service skills, technical aptitude and attention to detail
  • Ability to communicate clearly in both verbal and written form
  • Ability to understand company Severity Levels and adhere to associated escalation process and procedures
  • Basic ability to identify, diagnose, escalate and/or resolve moderate technical issues pertaining to network and server communications
171

Director, IT Operations Resume Examples & Samples

  • Evaluates, analyzes and recommends software, hardware and services relevant to the operating needs of the company, as well as individual business units. Responsible for the acquisition, implementation and ongoing maintenance of the company's end user computing, storage and UNIX/AS400 infrastructure
  • Drive architecture strategy including BC/HA/DR for the overall IT project portfolio as it relates to the IT Operations areas of responsibility
  • Build and execute Infrastructure integration plans to support new business acquisitions
  • Conduct proof of concept activities to assist in defining technology direction and enabling business strategy
  • Create and maintain technical documentation that depicts the technical infrastructure
  • Provide coaching, mentoring and continuing skills development of staff members in the IT business units
  • Direct internal and external resources to assure optimal performance, reliability, and scalability of compute and communications systems
  • Monitor system utilization and resource availability and recommend changes to the technical environment when appropriate
  • Establish and maintain effective communications with all operational areas internal and external to IT as may be necessary to ensure technology needs are identified and systems resources are available when needed
  • Motivate, organize, mentor, and manage Infrastructure & Operations team members who are geographically distributed across the country
  • Provide leadership for delivery of 24/7 service operations and ensure KPI compliance. Establish metrics, key performance indicators, and service level agreements to continually improve the performance of IT operations
  • BS/BA degree in Information Systems or related major with 8 years of experience or Associate's degree in Information Systems with 10 years of progressive experience in data center management and Service Delivery
  • 3 or more years of experience managing an enterprise IT computing environment, composed of data center operations, end user support, BC/HA/DR and other data protection activities, and IT Security Operations
  • 5 years of experience in ITIL based Enterprise IT services incident, problem, change & configuration management processes and procedures
  • Experience in planning, organizing, and managing multiple projects independently. Highly developed oral and written communication and presentation skills. Effective interpersonal and leadership skills. Supervisory experience
  • Ability to interact effectively in a multi-functional, diverse work environment
  • Strong leadership and management abilities. Ability to lead cross functional project teams in implementing projects of a complex nature
  • Demonstrated critical thinking and planning at a strategic, global level. Ability to translate strategic plans into specific objectives, and to create and execute project plans to achieve objectives
  • Experience in planning, organizing, and managing multiple projects independently. Highly developed oral and written communication and presentation skills. Effective interpersonal and leadership skills
  • Up to 25% domestic travel may be required
  • Strong financial management skills in budgeting, forecasting, and cost control
  • A deep understanding of the interdependent relationship between infrastructure, information security and the applications/services they enable as well as the critical nature of maintaining strong connections between the respective teams within IT
  • Functional understanding of project management principles and their application to Infrastructure projects and teams. Formal project management expertise preferred, PMP certification a strong plus
  • Experience designing and architecting High Availability Systems. Experience with designing and administering Redhat Linux, Apache, DHCP/DNS, Microsoft Windows Advanced Server, and SAN/NAS Storage
  • Experience with Enterprise class Datacenter hardware to include Cisco UCS, EMC VBlock, Extreme I/O, and Pure Storage arrays
  • Moderate experience with clustering services, high availability solutions and continuous data protection technologies using EMC Avamar/DataDomain
  • Professional certifications to include one or more of the following: Project Management Professional, MCSE, or CCNA
  • Experience in a highly-regulated insurance or financial industry a plus
172

Senior Analyst, IT Operations Center Resume Examples & Samples

  • Ensures the operation is in accordance with the established procedures and practices and that OLA’s are achieved
  • Contribute to effective shift hand over
  • Support compliance with corporate direction and team objectives
  • 4 to 6 years of IT Service Operations experience in a MNC Operations Support Center, with two or more years of 2nd line support
  • Experience in the administration and configuration of IT Infrastructure and Application Performance monitoring tools, CA Infra Manager, Solarwinds, Nagios and Splunk
  • Good and clear written English language and documentation skills
173

Senior Analyst, IT Operations Center Resume Examples & Samples

  • Completes activities and tasks in accordance with the established procedures and practices to achieve agreed OLAs
  • Actively monitor performance dashboards and event queues
  • Good communication skills
  • 1 to 4 years of IT Service Operations experience in a MNC Operations Support Center
174

Manager, IT Operations Resume Examples & Samples

  • Maintain continuous control of production Information Systems activities through daily management reports and direct supervision
  • Manage timely communication to IT and Business community
  • Supervise operations staff, including career development and training, performance reviews, coaching and counseling and assigning tasks/projects
  • Ensure creation of all support schedules (includes on-call) for Operations staff (weekly/monthly/yearly/holiday)
  • Manage the IT Change Control process to facilitate changes, while exercising the necessary precautions to protect the production environments. Facilitate Change Advisory Board (CAB meetings)
  • Attend and conduct various meetings (to include staff / customer meetings)
  • Develop and implement information system standard procedures and policies in order to comply with IT Audit requirements
  • Analyze situations, evaluate alternatives, and implement solutions within standards (where applicable)
  • Manage the process of providing reliable tape and disk backups, oversee quarterly backup validations and ensure full system recovery documentation is current and complies with IT standards
  • Participate in decision-making activities related to the production IT application, hardware, and software
  • Create and/or upgrade Operational Level Agreements (OLAs) that are aligned with SLAs
  • Manage audit processes for off-site media, as applicable
  • Create departmental budget and control expenses as necessary for compliance
  • Demonstrate professional, positive, and approachable attitude/demeanor and discretion. Demonstrate sensitivity in handling confidential information
  • Demonstrate good business acumen
  • Bachelor Degree in IT, MIS or CS (some equivalent experience will be considered)
  • Minimum of 3-5 years managing IT Operations team
  • Knowledge of Linux, Unix AS/400, VMWare, Wintel and SAN
  • Knowledge of system and application monitoring and responsiveness. Knowledge of CA Autosys job scheduler is a plus
  • Proficient written, verbal, and interpersonal communication skills at all levels of the organization
  • Effective organization and time management skills, with the ability to establish effective working relationships and contribute in a team environment
  • Dedication and willingness to work flexible hours
  • ITIL Foundation v3 Certification required or commitment to obtain within 6 months of hire date
175

IT Operations Manager Resume Examples & Samples

  • Project Management of the full life cycle development and implementation programs assigned and technical activities to ensure successful project execution and meeting of requirements
  • Managing IT Service Catalog and Configuration Inventory
  • Work with Corporate IT resources including service desk to coordinate and deliver IT Service Management
  • Perform all project management functions to including work breakdown and cost estimation, scheduling, monitoring and tracking of technical progress against the defined timetables and budgets, and staff assignment and development
  • Lead and direct the successful delivery of application development, systems integration, and product installation/customization services while ensuring that assigned projects adhere to the approved life cycle work patterns, standards, and procedures for solution delivery
  • Manages activities of subcontractors utilized to deliver the technical solution
  • Define and implement development plans for assigned projects in order to increase staff’s knowledge and skills in the areas of project management, requirements management, and technology capabilities
  • Provide hands on support during various stages of the life cycle to include requirements analysis, testing and coordinating priorities with internal and external development teams.,
  • With Corporate resources, ensures that Cognosante is in compliance with all applicable requirements of the contract, state and federal regulations, and the terms and conditions of the RFP and proposal
  • Bachelor’s Degree in Computer Science or similar degree
  • Minimum of 3 years managing technology and technical resources in a Contact Center Environment
  • Minimum of 3 years’ experience working with Microsoft Dynamics CRM
  • Experience with work force management tools
  • At least 2 years’ Experience managing IT Operations
  • Experience with IT Service Management
  • Minimum of 3 years of experience in State Health and Human Service information technology
  • Minimum of 3 years experience in project management and account management in the information technology services industry
  • PMP certified preferred
  • Microsoft Certifications in Dynamics CRM and Windows Services a plus
  • Knowledge of government technologies used to deliver Health and Human Service programs: Medicaid, CHIP, SNAP, TNAF, Child Support Enforcement, etc
  • Working Knowledge of systems such as: IVR,ACD, CTI, Web Chat, Web Technologies, Webservices, XML, API,
  • Experience implementing a new contact center environment; experience deploying new technologies to an operation
  • Experience managing all systems, including infrastructure, software, and hardware, on a contact center or operations project
  • Experienced with modern contact center technology (e.g. ACD, IVR, CRM, WFM)
  • Experience with In Contact, Mitel or Five9 a plus
  • Experience with Pipkins WFM a plus
  • Experience working with client vision, business objectives, and critical success factors
  • Strong leadership aptitude to foster a positive work environment that considers the dynamics of physical, social, psychological, and environmental factors
  • Strong interpersonal skills to build client rapport and develop/discipline/reward employees
176

IT Operations Specialist Resume Examples & Samples

  • Management, maintenance and monitoring of all infrastructure services to meet the organization's current and future requirements as well as identify and respond on performance issues proactively
  • Management of IT services to agreed availability, capacity and continuity including SLA/KPI management
  • Management of end-to-end support processes and support governance of managed IT services
  • Advise and develop infrastructure service maintenance strategies in collaboration with vendors
  • Advising and leading projects related to design and setup of IT infrastructure services, acting as a consultant on both technical and service design aspects
  • Cooperation with various vendors and service providers to ensure productive environment
  • Ensure communication to key stakeholders including MSS IT management and staff
177

Senior Analyst, Client IT Operations Resume Examples & Samples

  • Exchange 2010 and 2013
  • SharePoint 2010 and 2013
  • DPM 2010 and 2012
  • Knowledgeable with Lync Server
  • Knowledgeable with Enterprise Storage Solutions (Nimble, NetAPP, EMC, etc)
  • Microsoft Windows Server 2008 or 2012; Active Directory; DNS; Certificates
  • Ability to interact with external stakeholders
  • Good communications and presentations skills
  • Solid written and spoken English skills
178

Intern, IT Operations Run Services Analyst Resume Examples & Samples

  • Support initiatives including, providing support to the global IT Operations Run services department by performing such duties as analyzing and preparing operational scorecards, dashboards, budget and cost analysis and tracking, and developing and tracking metrics and KPIs. This position interfaces between the internal IT Operations Service Delivery leaders, the external service delivery providers, IT planning and delivery leads, Office of the CIO and Strategic Sourcing and Vendor Management (SSVM)
  • Liaison with the external service providers and internal IT Operations Services delivery leaders to collect and track costs, KPI’s/SLA’s and utilization metrics
  • Prepares and tracks monthly reports of external service provider invoicing, maintenance agreements, and renewals
  • Coordinates import and synchronization of data from internal ticketing system as well as external services providers to ensure that the weekly, monthly, quarterly reports and presentations are complete and accurate
  • Prepares and manages IT systems license tracking sheets, and system utilization metrics
  • Prepares and communicates status to steering committees, IT leadership and other stakeholders as appropriate
  • Assists IT Operations Run Services leadership in creating and executing SLA & KPI metrics, dashboards and reports
  • Utilizes the governance tools, prepares reports for the run services tracking process
  • Assist day-to-day operational aspects of IT Operations
  • The successful candidate will be preferably completing their senior year and be currently enrolled in an accredited college or university in a MIS, or Computer Science degree program, or a related field of study. A minimum 3.0 GPA is strongly preferred, however, a combination of experience and/or education will be taken into consideration
  • Must possess expert knowledge of Microsoft Excel and PowerPoint. Must possess very good computer skills
  • Must possess great communication skills, problem solving and writing skills, detail oriented and highly organized. Performs well under pressure. Shows diplomacy, tact and good judgment when conflict arises
  • Experience in cost tracking, ITIL processes is a plus. Experience with global pharmaceutical organizations and international cultures is a plus
  • Proficiency in speaking, comprehending, reading and writing English is preferred
179

Director, State IT & Operations Resume Examples & Samples

  • Acts as a liaison between Corporate Operations and the State President as it relates to government reporting and compliance
  • Ambassador for WellCare with various state agencies
  • Acts as a liaison for Regulatory issues surrounding any Operations area, including Claims, Call Center, Enrollment, etc
  • Investigates, initiates, and manages processes and cost saving improvement initiatives
  • Sets overall goals, performance standards, and operational priorities, and manages resources to operational goals and budget
  • Provides input into budget
  • Participates in planning and the implementation of programs and strategies
  • Acts in a liaison capacity with other areas, business units and state specific representatives
  • Ensures state contractual issues with respect to information management systems are identified and prioritized appropriately, and makes recommendations as needed to sustain and/or improve regional relationships
  • 7+ years of experience in Health Plan Operations is required
  • 3+ years of experience in IT management or Systems is required
  • Ability to positively influence key stakeholders across the organization to complete tasks under aggressive deadlines
  • Demonstrated ability to deal with confidential information
  • Demonstrated written communication skills
  • Ability to work in a fast paced environment with changing priorities
  • Facilitative skills; public speaking skills
  • Ability to travel by automobile, plane or other public transportation as necessary; able to travel domestically
  • Intermediate proficiency with Microsoft Word and Excel is required
180

Senior Operator, IT Operations Resume Examples & Samples

  • Have a sound knowledge of all environments, and an in depth understanding of the architecture
  • Detailed knowledge of File Transfer Protocol
  • Good knowledge of Unisys Libra mainframe, MCP, and Workflow language
  • Will have high skill level in one or more specialist areas
  • Able to produce clear and accurate documents for users and operational areas
  • Unix basics (run commands and scripts, detect errors)
  • Broad infrastructure knowledge
  • Ability to understand code in various shell scripting languages across multiple platforms
181

Senior Manager of IT Operations Resume Examples & Samples

  • Oversees the planning and designing of software environments, promote to production processes, rapid response development, and production application support
  • Provides guidance to the Software Engineering teams and other programs in identifying technical requirements. Serves as primary point of contact and liaison between Production support and Business users / Project teams
  • Directs implementation initiatives for new software products and applications. Organizes software update process for existing applications and coordinates the roll-out of software releases
  • Manages all the deliverables to ensure adherence to deadlines, specifications, and budgets. Implements performance metrics and prepares period reports and/or proposals. Monitors and tracks project progress and reports findings to leadership team
  • Ensures all engineers keep current with technological developments within the industry. Monitors and evaluates competitive applications and products
  • Provides leadership and direction to department personnel from lower-level managers to non-exempt employees
  • Manages cross-project communications
  • Understands and deals well with bimodal scenarios where some teams are following rapid deployment cycles (Agile) and others are on waterfall cycles
  • Excellent communication skills required as this role will interface with multiple teams with differing priorities and viewpoints
  • Highly collaborative with a strong work ethic
  • Embraces challenges, displays creative flexibility
  • Ability to establish rapport, credibility, and influence in a cross-functional, matrixed organization
  • Demonstrated ability to manage multiple projects and priorities
  • Work prioritization, planning, task delegation and coordination across teams
  • Experience with DevOps (culture, processes and tools) preferred
  • Previous development / architecture experience preferred
  • Experience with SaaS & Managed Services a plus
  • Exposure to business process change projects a plus
  • Experience with Telco industry a plus
  • Experience with Amdocs and/or Salesforce.com a plus
  • Bachelor's degree in Computer Science, Engineering or related field
182

Associate Director, IT Operations N.A Resume Examples & Samples

  • To manage the NA budget to achieve the ZBB objectives (planned x actuals). To approve the related budges and expenses
  • Make the North America applications available and updated to the end users
  • Ensure the factories and offices in NA have the right hardware and network. To approve local needs
  • Drive major projects to keep NA hardware and software update
  • Manage the vendors and contracts for NA applications and Hardware
  • Be the bridge between business/facilities and the IT tower leaders. To facilitate the communication and actions
  • Increase the user’s satisfaction by helping to solve day-to day issues and reviewing RCA to guarantee the same problem will not repeat
  • Be the primarily contact to the local NA CIOs. Facilitating the communications with them and building the artefacts to the Monthly Performance Review meetings
  • Superior experience in defining and shaping system and its functionalities
  • Superior experience in Global Application implementation
  • More than 7 years’ experience managing enterprise applications, IT infrastructure and vendors
  • Experience on Enterprise Applications: e.g SAP, Workday, Office 365
  • Good background on managing budget and ZBB methodology
  • Experience in the Food Industry preferred
  • Good knowledge of factory systems and industrial devices
  • Good vendor management experience
  • Effective delegation skills
  • Sound decision-making skills under pressure
  • Technical credibility and independent judgment and decision-making experience
  • Highly effective planning and prioritization skills
  • Good project management Skills
183

IT Operations Specialist Resume Examples & Samples

  • Building and maintaining Environment Integration capabilities to support agile product development, including environment builds, application deployments, and testing
  • Coordinating technical changes across teams for successful and timely delivery of projects
  • Triaging and escalating issues where necessary to ensure a high level of service maintained
  • Following the industry's best practices and TD standards
  • Overall supporting and managing project application environments
184

Director for IT Operations Command Center Resume Examples & Samples

  • Proactively implements tracking systems for error rates and turn around times for problem resolution of IT issues ensuring the highest levels of Service Availability
  • Develop and manage shift schedules, assess resource requirements, hire and develop personnel
  • Maintain a strong working relationship with Engineering, Development, Change and Problem Management, and other key IT stakeholders within the company
  • Identify and document root cause analysis on all technical infrastructure issues and generate key reports for customers and management related to Site’s technical operation
  • Establish and maintain command and control during core infrastructure/technical events
  • Implement process and measurements to continually drive quick and efficient troubleshooting and problem resolution
  • Ensures After Incident Reports are completed on time with key sections documenting what resolved the issue, and key steps to reduce future occurrences. Plus, ensures that After Incident Reports are clearly written, and can be easily transitioned into our Root Cause Analysis documentation for our Account Managers
  • Provides primary relationship with regional suppliers, in conjunction with the SITEL IT operation
  • Works with the CTO, VP IT Infrastructure & Operations, and engineering leaders to develop, review and implement the Global IT strategy
  • Understands and controls IT expenditures within the region, delivering IT services within an agreed budget and for exception management of any deviations from budget with accountability to the Global CTO and Philippines COO
  • Works with IT Security to ensure security policies and future business requirements and/or clients are satisfactorily addressed and central services are developing and delivering compliant services
  • Performs general team management and holds regular personnel reviews with directs reports and their teams
  • Ensures that succession plans for all key IT posts within their region and grows individuals for roles across the organization
  • Conducts performance appraisals; provides measurable feedback to the VP of Infrastructure and Operations with suggestions for performance improvement to direct reports. Formulates and implements employee corrective actions as needed
  • 12 yrs+ technology related roles, 3 yrs minimum Sr Mgmt level leadership
  • 5 years’ experience in NOCs and/or IT support centers
  • Experience managing in a 24x7x365 technical support environment
  • Understanding of the OSI Layering of IT networks, including routers, switches, servers (Win/Linux), SIP, and WiFi
  • Understanding of voice/telecom technology in a large, multi-site call center operation
  • Very strong troubleshooting and analytical skills
  • Experience managing in high pressure, complex IT environments serving challenging customers, both internal and external to the company
  • Well-developed people management and conflict resolution skills
  • Must have a strong dedication to customer service
185

IT Operations Manager Resume Examples & Samples

  • Minimum of 5 years of experience with progressive technical and people management experience
  • Ability to be on-call 24/7 and responsive to escalations from team members
  • Experience managing desktop support in an enterprise environment including support for OS, printers, TCP/IP, NTFS permissions while providing exceptional service
  • Experience managing hardware asset tracking, purchasing, process ownership and oversight for recurring workstation deployments in enterprise environment
  • Strong understanding of core ITIL/ITSM frameworks
  • Understanding of Lean, Lean IT, Six Sigma, COBIT, ISO 20000, etc. or equivalent process management framework preferred
  • Strong troubleshooting, data and metrics analysis skills
  • Proven ability to collaborate, influence and persuade
  • Exceptional communication skills with the ability to establish relationships and build rapport with internal and external clients
  • Ability to regularly travel (up to 10%) as needed for national oversight and project support
186

IT Operations Technician Resume Examples & Samples

  • Bachelor’s degree strongly preferred; consideration given for technical knowledge as it relates to a degree
  • Must have a minimum of 3 years’ experience in server and network solutions; oil and gas experience a plus
  • Must be able to communicate effectively at all levels in the organization and with personnel located at LCO and in field locations
  • Must work effectively in a team environment as a project member
187

IT Operations Specialist Resume Examples & Samples

  • Responsible for monitoring mission-critical systems for all JBS USA sites and engaging the proper support teams through to resolution
  • Escalation of Critical Incidents to IT On Call personnel to resolve any critical business issues that arise 7 X 24
  • Monitoring company data centers for any breaches in building security cameras as well as alerts that may come in via email
  • Provide afterhours support for any hardware/software issues that may arise with Systems physically located in the data center
  • Troubleshoot & resolve all technical issues involving desktop hardware and/or software in a competent and professional manner, including wireless hand held devices
  • If the Analyst cannot resolve the problem, they must identify and contact the appropriate IT technical staff and/or facilitate communication with the customer
  • Create incident tickets and own the problem through closure for those incidents that can be resolved without assistance
  • Provide clear and truthful guidance to customers in how to successfully adopt and implement technological solutions into their environment
  • Remote desktop Support
  • Assist users with VPN access
  • Maintain documentation and training material for supported services
  • Communicates highly technical information to both technical and non-technical personnel
  • Provides “hands and feet” assistance to other IT groups
  • Familiarity with critical business systems
  • Advanced understanding of ITIL related to access control
  • Experience with Active Directory, Windows admin
  • Basic understanding of infrastructure technologies
  • Excellent attention to details
  • Outstanding communications and analytical skills
  • Able to work independently and inside a team
188

IT Operations Technician Resume Examples & Samples

  • End user hardware/software problem resolution and support as assigned by the IT Service Management framework
  • Hardware moves, adds, and changes
  • Workstation/Laptop configurations/reconfigurations
  • Execution of basic network support functions, as assigned by the Operations Area Lead, which may include data backup and recovery, server resource monitoring and management, printer/plotter/scanner installation and maintenance
  • To perform office-specific non-standard IT tasks per agreements with local office management (eg. Telephony support)
  • Actively role model and promote the Amec Foster Wheeler values and Code of Business Conduct
  • IT Operations-related certification(s) from a recognised university, college, or specialised training institution
  • A strong and positive customer service attitude
  • The ability to solve problems with many variables and unique situations
  • The ability to organise and prioritise personal tasks to meet deadlines and service level objectives
  • Willingness to work offshore as required
  • Read, understand and obey the HSSE policies arrangements/procedures and rules as issued
  • Always work in accordance with method statements and risk assessments as provided
  • Take care of your own health and safety whilst at work; and ensure your activities do not adversely affect the health and safety of others
  • Report to immediate supervisor all incidents, which have or could result in personal injury or environmental damage
189

IT Operations Resume Examples & Samples

  • Identify and implement innovation and productivity improvement opportunities
  • Work with external vendors, End User Support and Break/Fix services to monitor high impact job streams (HR/Payroll, Compass Contracts, EAS) and respond to failures
  • Participate in issue resolution
  • Perform Batch job creations and provide updates
  • Provide support environment refresh
  • Monitor system data updates
  • Experience with Autosys
  • Prior experience working Unix/Linux
  • Previous experience working with scripting (bash, perl, powershell, etc
  • Prior experience working with Oracle databases
  • Previous experience working with PeopleSoft
  • Bachelors Degree or higher in Information Systems, Computer Science or similar degree
190

IT Operations Resume Examples & Samples

  • Extensive experience with batch job creation, scheduling, and monitoring
  • Prior experience in a Leadership role
  • Experience leading geographically dispersed activities
  • Experience working with sourcing partners
  • Experience working with Service Level Agreements and negotiation
  • Technical bachelors degree
  • Experience with automated job scheduling tools (ex. Autosys)
  • Prior experience analyzing, standardizing, and improving organizational processes
  • Agile, LEAN, Kanban experience
191

IT Operations Manager Resume Examples & Samples

  • Act as the single point of contact (SPOC) for the Analytics teams and business units globally
  • Provide solutions for Analytics model development and operationalisation by recommending the optimum utilisation of Analytics application / platform capabilities to deliver the project outcomes
  • Support the Global Data and Analytics Platform and ensure that all capabilities are utilised optimally and are functional
  • Ownership of the support triaging process to identify root cause and issues as well as to recommend next steps
  • Scope and appropriately plan for any strategic requirements, improvements or configuration changes, including conducting user and business impact assessments
  • Drive enhancements by reviewing architecture work products to ensure quality, traceability, effectiveness and timeliness of the solution and capabilities
192

Global Head-it Operations Resume Examples & Samples

  • Oversee the planning, budgeting, and operations of the global IT operations department
  • Work closely with IT leadership in support of all HR, Finance, and Talent goals
  • Coordinate project initiation, prioritization, and resource allocation across a global organization comprised of employees and vendor staff
  • Ensure all administrative issues are addressed properly and efficiently including process and tasks related to Staff Performance, Project Portfolio Management, Compliance, and Data Security
  • Set deadlines, assigns responsibilities, mentors, and monitors progress of the team
  • Facilitate external stakeholder relationships and interface with relevant external consultants
193

IT Operations Systems Analyst Resume Examples & Samples

  • Expertise in eliciting and documenting system requirements
  • Ability to develop a detailed understanding of system functionality in order to serve as a subject matter expert for multiple applications within the team
  • Expertise in testing practices
  • Expertise in Tableau or other BI tools
  • HTML/css or ASP.NET experience a plus
  • Demonstrates advanced problem solving within expertise
  • Can clearly define and propose solutions/options
  • Considers broader impact of problems/solutions
194

Senior Manager IT Operations Resume Examples & Samples

  • Oversee IT Operational Support Process
  • Experience managing operational activities within a technology environment
  • Experience managing 3rd Party Service providers
  • Experience generating/gathering Operational Metrics within a technology environment
  • Expert experience with matrix management of a team of technology operations professionals
  • 5+ years working in a Support/Service Delivery role
  • Familiarity with supporting a Retail environment a plus
  • Bachelor’s Degree desired
  • Must be able to commit to operational management activities during non-business hours
  • Strong matrix management skills
  • Strong understanding of customer needs and satisfaction
  • Strong sense of team
  • Very strong analytical approach to problem solving and solution development
  • Ability to communication effectively, both verbal and written
  • Adept at multitasking in a fast paced, dynamic environment
195

Senior Manager, IT Operations Resume Examples & Samples

  • Be the IT O&I strategic partner for Harman India by
  • Bachelor of Science in Information Systems or equivalent experience
  • 15+ years professional IT experience
  • 10+ years of experience leading IT Operations and Infrastructure functions at management level
  • Deep knowledge of IT Service Management
  • Experience dealing with external IT service providers, including globally-diverse and offshore teams
  • Certified on ITILv3 or ITIL 2011 framework processes and activities
  • Strong communication skills including written, verbal and presentation
  • Ability to transition individuals and teams to a desired future state
  • Willingness to work in complex multi-national / multi-cultural environments
  • Ability to manage multiple high priority efforts; competing priorities and flexibility to adjust to changing requirements
  • Excellent inter-personal, inter-cultural and relationship management skills are essential for liaison with colleagues at all levels
196

Global IT Operations GOC Engineer Resume Examples & Samples

  • Monitoring of all Network equipment including Routers, Switches and Firewalls for
  • Node Availability
  • Memory Utilization
  • CPU Utilization
  • Response time
  • Interface availability
  • Monitor all alerts for Routers, Switches and Firewalls including Alarms and Events
  • Monitor Telecom and AV Services
  • First level troubleshooting of all Alarms
  • Raising the Trouble ticket for incidents after first level analysis
  • Alarm monitoring and creation of ticket as per criticality and specified SLA of alarm
  • Co-ordination with Service Desk, Level 2 teams and Vendors, as applicable
  • Create status report for all tickets in the shift
  • Create Shift Handover report
  • Login to the following and keep track on a continuous basis - Proactive Monitoring
  • Function Tools
  • Network Solarwinds
  • Network Syslog Monitoring
  • Telecom partly Whats Up Gold
  • Telecom AVAYA PBX Email Alerting
  • Telecom Solarwinds
  • A/V Services 3Y Saas from "Vyopta"
  • Minimum 3-5 years of relevant experience in technical operations in a large (1000+ servers & network devices) and complex (multi-site experience), multi-technology, 24x7 commercial environment
  • Bachelor’s Degree in a related Technical Discipline
  • Expert knowledge of the field
  • Strong knowledge of hardware, operating system, storage, networking and security technologies
  • Strong knowledge of ITIL
  • Proven technical capabilities and track record of successful interactions with all levels of internal staff and external partners/vendors
  • Excellent communication skills, both verbal and written; ability to effectively interact with people at all levels of the organization
197

Global IT Operations Resume Examples & Samples

  • Responsible for escalating/transferring issues to appropriate End User Services and IT Operations teams
  • Ensure all tickets are logged into ticketing tool in accordance with company IT standards
  • Provide remote desktop troubleshooting and problem analysis
  • Provide technical support and resolutions for desktop HW & SW issues
  • Support various desktop toolsets for workstation management, encryption, Anti-Virus, Mal-ware and remote control triage
  • Prepare appropriate documentation of processes and procedures needed for the team
  • Detect and report recurring problems, actively search for ways of improving existing procedures and systems
  • Resolve issues utilizing excellent problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction
  • Responsible for meeting key performance metrics in areas of responsibility including staff performance
  • Mentor other Pune Remote Desktop team members with their technical and team interaction skills
  • Ownership of their team’s interactions with the entire Global IT Operations group
  • Work independently on complex tasks with limited technical and management guidance
  • Perform work on assigned tasks or projects as needed or assigned
  • Maintain standard technical, support, and operational documentation
  • 3-5 years miniumum of IT Operations and handling customers in global support model
  • Must have at least 3-5 years of experience with Windows based hardware configurations, troubleshooting and analysis, preferably in a large, corporate IT environment
  • Must be proficient in verbal and written English communications
  • Thorough understanding of technologies required to support workstations remotely
  • Experience with hardware from major manufacturers (Dell, Lenovo, HP)
  • Must demonstrate advanced knowledge and proficiency with the following technologies
198

IT Operations IAM Solutions Developer Resume Examples & Samples

  • Design and implement connections to a variety of end-point applications and systems to help automate the Access Management process and tools
  • Work with the broader IAM deployment team through the implementation phase to insure “out of the box” connectors perform correctly
  • Train Tier 1 staff on incident management with connector issues
  • Integrate with various monitoring and log aggregation tools to provide easily viewable status of all connections
  • Work with deployment contractors to insure a seamless transition through implementation and into the ongoing run phases
  • Ensure all connections are developed securely, using the latest standards and development tools and following all security best practices both within SVB and published publicly
199

IT Operations Specialist Resume Examples & Samples

  • Coordinating and performing work under general direction from their IT manager, in-line with GMIT policies and procedures
  • Initiate incident process and follow-up
  • Configure PC/printer mappings
  • Provide initial troubleshooting of Internet connectivity issues
  • Configure a mobile phone for the plant
  • Configure a plant floor printer
  • Audit Telecommunications Closets
  • Swap switches with little guidance as needed
  • Power up/down infrastructure equipment
  • Typically At least 2 - 5 years on site Manufacturing and/or IT experience
  • Experience with Windows, VMware, RHEL 5.x or later & SLES 11
  • Experience with a Virtual Server environment
  • Excellent level of analytical ability, communication and interpersonal skills required to build relationships with team members and customers to solve problems and resolve issues
  • Demonstrated ability in lead projects by coordinating the work of others
  • Know all applications and general business function supported at plant
  • Basic understanding of our switches (can find the power button, knows if there is a power button, knows how many ports are on a switch, know the difference between a core and a distributed switch)
  • Know which applications run on which operating systems and hardware
  • Basic understanding of BUR and storage environments (which equipment, O/S, etc)
  • Experience with execution of changes to the server infrastructure including but not limited to: server build; server refresh; updating BIOS, firmware, drivers, and OS; security patches; hardware configuration; OS configuration
  • Basic Security knowledge
  • Able to test/validate and deploying OS & patches via Change Control process
  • Knowledge of SQL and Oracle
200

IT Operations Manager Resume Examples & Samples

  • Manage a portfolio of IT projects according to the Nestle Nespresso standards
  • Responsible for the delivery of the retail boutique openings, renovations and improvements projects including all project related documentation through to cross-checks for successful project completion
  • Responsible for the management of budgets and timelines for multiple concurrent projects
  • Leads project meetings, conducts trainings and coaching sessions as needed
  • Manages the IT Service Delivery Team providing coaching and leadership to the team
  • Works with the Nestle Support Delivery team to reach key goals and KPIs
  • Perform continuous analysis of the IT systems and infrastructure to evaluate technology landscape
  • Responsible for all budget management related activities including: quality service, PO creation, invoice processing and vendor management
  • Responsible for ensuring the IS/IT infrastructure meets Nestle compliance and security standards
  • Responsible for maintaining and managing all relevant policy and procedure documentation
201

IT Operations Resume Examples & Samples

  • Provide excellent customer service to all customers in all situations within appropriate service level offerings
  • Handle customer issues from Central Support, the walkup window, directly from the customer, or any other method of contact, from the initial request to problem resolution to follow up, including those calls that are transferred to our third-party repair vendors (e.g., hardware repair, hard drive recovery, etc.)
  • Assist with monitoring and tracking of incidents to ensure that resolution occurs within the customer’s expected resolution timeframe
  • Log each customer issue in our centralized call tracking system and update the calls in a timely manner (i.e., interactions with the customer, troubleshooting steps taken, etc.) and ensure that incident tracking tickets are kept updated with the current status. Documentation should be detailed enough for a team member to take over a customer incident just by reading the ticket
  • Escalate when appropriate to ensure problems or requests are communicated effectively and receive proper management attention
  • Ensure 100% follow up on tickets and escalate issues to supervisor/manager when needed
  • Work with team members to share knowledge and work together to ensure the best possible customer service and team working environment
  • Manage and assist in the maintenance or repair of appropriate workstation technologies and peripherals to ensure availability and good working condition of all equipment, and take all appropriate actions to minimize customer downtime
  • Manage and assist in the maintenance of hardware and software inventories, using CIO standard asset management systems and procedures
  • Implement and maintain firm standards and naming conventions on appropriate technologies. Communicate standards to customers
  • Develop and maintain proficiency in CIO standard tools, including (but not limited to) incident and asset tracking systems, and software and hardware upgrade methodologies
  • Provide input to and/or develop departmental procedures and incident reports, including thorough documentation of procedures in team or centrally located databases
  • Participate in customer, TS: L, CIO and projects as required, complete all assigned projects in a timely manner, and keep your supervisor and project manager updated on the status of the project always
  • Demonstrate initiative and maintain a high degree of professional conduct always
  • Participate in team initiatives and actively contribute to team success
  • Distribute and install supported software within firm guidelines, including scheduling and performing technology upgrades
  • Provide cross team support for all job responsibilities
  • Participate in purchasing (e.g., equipment request, receipt, and/or configuration), network administration (e.g., password admin, printer configuration) and work coordinator functions, as required
  • Keep supervisor informed of the status of issues at all times
  • Proactively identify and recommend areas for improvement to existing systems and processes
  • Provide and be on-call for after-hours support, on a rotating basis, if applicable
  • Work with other CIO, TS: L and local office personnel to ensure that customer needs are being met in the best possible fashion
  • Participate in CIO, TS: L and discussion databases to share knowledge and troubleshoot customer issues
  • Contact customer in accordance with standard resolution time as established within call tracking tool and provide status or scheduling information
  • Ensure call tracking tickets are up to date at all times within queue. Documentation should be detailed enough for a team member to take over a customer incident just by reading the ticket
  • It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve our clients our employees must be available to travel when needed
  • Minimum 3 years of experience supporting IT operations at an enterprise level
  • Minimum 3 years of experience with customer asset information using standard asset tracking tools such as FlexNet, SNOW (Service Now) or other tools
  • A+ Certification is asset to have
  • Excellent communication (written and oral) and interpersonal skills
  • Demonstrated teamwork and collaboration in a professional setting; either military or civilian
202

IT Operations Technician Resume Examples & Samples

  • Network protocols and understanding of data communications in an Enterprise/Service Provider business environment
  • WAN and LAN experience of various types (e.g MPLS, Ethernet, ATM)
  • Foundational understanding of Switches, Routers, Firewalls, and Load Balancers is required (two or more)
  • Local to Wide Area network connections
  • Strong understanding on internetworking technologies likes VLAN, STP, and Routing Protocol (BGP, IGRP, EIGRP, and OSPF)
  • Working knowledge in Internetworking protocols like HTTP, FTP, SMTP, DNS etc
  • Working knowledge of virtualization technologies and infrastructure at conceptual level
  • Strong troubleshooting and problem analytical skills
  • Must have excellent teambuilding and communication skills
  • Strong inter-personal, communication and organizational skills
  • Motivated to contribute and do what it takes to get things done
  • Cisco switches and routers (6509, 7609, 3750, Nexus 7k, Nexus 5k)
  • Juniper switches and routers (EX-4200/3200, J4350, etc)
  • F5 Load Balancers
  • Cisco ACE Load balancers
  • A10 Networks Load balancers
  • Cisco ASA / PIX firewalls, or any other firewall platform (Checkpoint, etc)
  • CCNA/CCNP/CCIE
  • Four years college degree or equivalent experience
203

IT Operations Specialist Resume Examples & Samples

  • Accredited degree or global equivalent in Computer Science, Engineering, Business Management, or related technical discipline
  • May require Certified Network Engineer (CNE or CNE/NT) or Certified Network Administrator (CNA) credentials or other applicable certifications
  • Five (5) years related experience in technical services for hardware/software engineering and/or production support of Information Technology (IT) services
  • Demonstrated strong technical and non-technical communication skills, both oral and written
204

IT Operations Manager Resume Examples & Samples

  • Oversees employee performance management and administration for the IT Data Center Services teams
  • Manage service providers according to pre-defined SLA's, including tracking, monitoring and reporting of those services
  • Act as point of escalation for Symetra in regards to IT Data Center Services related issues
  • Maintain IT Data Center Services procedures, and oversee process execution
  • Responsible for daily monitoring of ServiceNow ITSM tool, ensuring all IT Data Center Service Levels are being met
  • Participate in IT Governance, Department and other management weekly meetings
  • Oversee projects that pertain to IT Data Center Services
  • Tracking of converged infrastructure fixed assets including acquisition, distribution, and retirement of assets
  • Weekend and/or after-hour work may be required as necessary
  • Other related duties as appropriate and required by department senior management team
  • 7 or more years with technology specifications for VMWare, Intel, Converged Data Center Technologies
  • 7 or more years of experience in LAN/WAN architecture
  • Minimum of 3 years' experience leading teams accountable for delivering IT operations services
  • Proficiency with Linux and Windows Server Operating Systems
  • Expertise with software/technology products pertaining to Data Center Services: Virtualization, Reporting, Management Applications, Backup Technology, Anti-Virus, Patching, Exchange, Active Directory
  • Bachelor's degree in MIS or computer science and/or equivalent work experience preferred
  • Good communications and interpersonal skills
  • Ability to work toward corporate objectives
  • Quality of work to include timeliness, completeness and accuracy
  • Ability to work effectively with, and obtain cooperation from, other employees and outside parties
  • Knowledge of department function so that operations run smoothly
  • Regular and predictable attendance is an essential function of the job
  • Good organizational, leadership/decision making and communication skills
  • Excellent follow-through, transparent and open both up and down the management and staff chain, keen focus is essential in fast paced IT setting, good listening, speaking and written communication skills
205

Manager, IT Operations Resume Examples & Samples

  • The successful candidate will have a breadth of IT knowledge in the MVS Host, Batch, Distributed and TD Insurance platforms
  • Thorough understanding of the core ITIL processes (Incident, Problem and Change)
  • Act as a focal point for all exception/escalations within the team
  • Support a work environment that promotes customer service, quality, innovation and teamwork
  • Identify and implement process improvements that will improve quality, efficiency and reduce costs related to our core IT processes
  • Ability to manage multiple teams and/or projects with increasing degree of complexity and broad scope
206

Salesforce Admin, IT Operations Resume Examples & Samples

  • Minimum BA / BS Degree required
  • Salesforce.com Administrator certification required
  • 3+ years’ experience in an IT/Enterprise Applications operations role supporting Salesforce.com
  • Demonstrated experience with Salesforce.com configuration and release deployment with ability to clearly document processes and technical solutions
  • Willingness to work off-business hours, as needed, in support of project and release deployment schedules
  • Proficient in Agile SCRUM development methodology
  • Familiarity with integration patterns (Service Bus, SOA)
  • Self-motivated, extremely detail-oriented and well-organized
  • Ability to multitask, prioritize and manage time effectively while handling urgent interruptions professionally
  • Demonstrated experience working with business process owners, system administrators and engineers to determine and influence the best process and technology solutions for complex business issues
  • SCRUM certification
  • Salesforce.com Developer certification
207

Manager IT Operations Resume Examples & Samples

  • Designing long-term strategic goals and short-term tactical plans for IT operating model improvements
  • Championing the development of global IT capability functional improvement to upgrade the effectiveness of IT Operating Model
  • Collaborating with IT leadership and their teams and suppliers to ensure that proposed and existing IT improvement solution plans are aligned with organizational goals and objectives
  • Providing guidance and portfolio leadership to initiative owners for implementation of end-to-end IT capability functional improvements
  • Defining requirements for IT improvement initiative owners for developing, documenting, and communicating plans for investing in IT capability functional improvement, including analysis against approved IT improvement priorities
  • Conducting research on emerging IT improvement solutions in support of process and role development efforts, and recommending IT improvement solutions that will increase alignment to IT objectives
  • Contributes/supports the framework for policies, process and standards
  • Defining requirements for Capability Functional Owners to ensure that effective IT improvement solutions achieve desired outcomes
  • Custodian of IT TOM & Capability/Functional Model
  • Understand for each IT function the current state of their maturity (Know-It) aligned to IT objectives
  • Provide the necessary insight and observations to the function owner and other IT teams to establish the “current as” is environment (Assess-It)
  • In collaboration with the function owner develop a prioritized list of actions to be taken against the as is environment (Plan-It)
  • For all prioritized gaps, participate in the development of a gap closure plan to include individual projections, actions and outcomes with the required business case and funding identified (Execute-It)
  • Communicate and share with others the identified gaps, solutions being pursued, lessons learned and outcomes achieved (Share-It)
  • Over time, mature the IT TOM into the broader EOS (Mature-It)
  • Ensure that for each IT function gap that is identified that you accept personal accountability to assist in closing the gap (Own-It)
  • Understanding of IT capability model(s) and their use in IT improvements
  • Proven experience in continual improvements using an IT capability functional model(s)
  • Strong foundation in core enterprise IT functions (including infrastructure, application development, project management, and architecture) with understanding of how they operate and levers that impact performance
  • Excellent understanding of information processing principles and practices
  • Excellent knowledge of industry frameworks (ex. ITIL, COBIT, CMMI, TOGAF, PMBOK) and best practices
  • Ability to conduct research into emerging IT modeling tools and trends, standards, and products as required
  • Excellent knowledge of IT improvement principles and practices
  • Keen understanding of change management and testing requirements, techniques, and tools
  • Ability to create constructive relationships, influence, and communicate (IT management, customer management, and non-technical staff)
  • Ability to lead complex, cross-functional problem-solving initiatives
  • Excellent interpersonal and consultative skills with ability to influence and align across organizational silos
  • Ability to present ideas in business-friendly language
  • Proven ability to prioritize and execute tasks in a high-pressure environment
  • Promoting a team-oriented, collaborative environment
208

IT Operations Technical Team Lead Resume Examples & Samples

  • Exerpience in Implementing and maintaining Active Directory; Windows Server; MS Windows Clustering; enterprise SAN and NAS configurations; MS SCCM and VMware VCM; Antivirus Software, Application White Listing and Device Control; TCP/IP and other networking principles including DNS and DHCP; scripting language
  • Experience with managing VMWare virtualization technologies; Virtual Center Management and Administration; vSphere Server, vSphere Client, and vCenter Server; Installation and support of VMware View to include Pool Management, Entitlements, Upgrades, and Break/Fix; deploying virtual machines and use technologies such as Snapshots, clones, templates
  • Skills / Knowledge - Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Some barriers to entry exist at this level (e.g., dept./peer review)
  • Job Complexity - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise
  • Supervision - Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead)
  • Windows Server, MS Windows Clustering
209

Senior IT Operations Manager Resume Examples & Samples

  • Bachelor's degree in Computer Science, Operations Management, Business Management or equivalent
  • 3+ years previous IT operational and systems support leadership experience including managing in one or more of the following: 1) Monitoring and Operations Control, 2) Systems Administrations, 3) Storage Administration 4) Network Management
  • 3+ years experience in an IT Technical role
  • 3+ years experience supervising, coaching and developing IT staff
  • Working knowledge of ITIL, certification preferred
  • Working knowledge of the IT Industry and technology trends
210

IT Operations Manager Resume Examples & Samples

  • Direct and coordinate enterprise-wide projects for Cubic IT Operations
  • Prepare, maintain and monitor a yearly Management Information System plan budget
  • Prepare, maintain and monitor plans for user training, disaster recovery, virus protection data back and network security
  • Create and maintain Management Information System and measurements
  • Improve productivity of Management Information System and users through automation and remote access
  • Responds to the needs and questions of network users concerning programs
  • Remains abreast of changes in user and system software and hardware requirements
  • Monitors and administers the network, keeping system information up-to-date in network log
  • Updates the operating system as required
  • Loads and updates software applications as required
  • Manages memory usage of the network, network printing and network technical resources
  • Maintains a backup of all files, security rights
211

IT Operations Temp Resume Examples & Samples

  • Ability to work under pressure to meet critical deadlines yet remain flexible in responding to changing requirements and priorities
  • Excellent oral and written communication skills with all associates, clients, and management
  • Skilled in office programs software including MS Office and Visio
  • Ability to plan and conduct efficient and productive meetings
  • Strong personal ownership and commitment to quality, desire to contribute and speak up with a view or opinion, and add value by questioning and probing where necessary
  • Commitment to the business users and self-motivation to take ownership of issues and initiatives; drive, energy and enthusiasm to any particular initiative, inspiring others to continually perform at their best
  • Willing to work overtime to meet critical deliverable deadlines
  • Strong communication skills, detail oriented and self-motivated
212

IT Operations Manager Resume Examples & Samples

  • Highly self-motivated and directed, with keen attention to detail
  • Proven analytical and problem-solving abilities
  • Strong presentation, interpersonal skills and business acumen
  • Strong teaming, relationship management and change management skills
  • Must have excellent communication skills, with demonstrated ability to successfully handle conflict and be able to maintain calm in stressful situations
  • 10+ Years Information Technology experience
  • Ten (10) years in an IT (e.g., Server, Network) role
  • Five (5) years’ experience in a IT management role
  • Strong working and technical knowledge of systems administration, networking, systems and network security
  • Strong in-depth knowledge of system and network and datacenter operations
  • Strong in-depth knowledge of VMware, Citrix, Windows Server, Active Directory, Exchange
  • Strong in-depth knowledge of LAN, WAN, Voice, Wireless and firewall technologies
  • Experience leading a team of technicians and analysts
  • On-Call 24x7
  • Bachelor’s Degree in Computer Science or related field or equivalent work related experience
  • Two or more of the following Microsoft Certified Systems Administrator (MCSA), Citrix Certified Associate (CCA), VMWare Certified Professional (VCP), Cisco Certified Network Associate (CCNA)
  • ITIL is a plus
213

Manager, IT Operations Resume Examples & Samples

  • Provide people manager function for Tier-3 network staff
  • Technical leadership for incident remediation, post incident remediation and follow up
  • Manage break-fix issue remediation, root cause follow up's, ensure vendor delivers fixes if needed, etc
  • Vendor management for operational deliverable, including escalations
  • Skills and Talent upkeep; recruitment; on-boarding/off-boarding
  • Ensuring risk controls are maintained on an ongoing basis; timely attestations for User privilege levels - Diamond/Cyberark/SOX
  • Managing vacations, on-call schedules, change approvals, expense control, etc
  • Track currency and work with partners to ensure they do not cause operational issues
  • Help track Problem records and deliverable from other teams and vendors directly contributing to service improvements
  • Keep Senior Manager and management abreast with issues, escalations, outages that need attention, etc
  • Work with build tooling and NOC teams to ensure the highest level possible for availability of the network and its various platforms
  • Guide projects and engineering teams on an ongoing basis to ensure we are operationally ready to support new features, functionality or new build outs, or as new technologies get rolled out
  • Support various client lines of business and also provide application level troubleshooting support using network sniffers as and when feasible or required
  • Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business
  • Learn voraciously, stretch your thinking, share your knowledge and educate others
  • Communicate and collaborate with both technical and non-technical professionals
  • Cultivate winning relationships by building trust with business and technology partners
  • Share our commitment to productivity, effectiveness and operational efficiency
  • Embrace change and witness amazing things happen – from the inside
  • Strong technology experience on a range of network platforms, preferably hands on experience from the past
  • Strong management experience in leading and managing teams of core network professionals, essentially a team of subject matter experts (SME's)
  • Proven leadership track record while leading teams and delivering strongly in the network area
  • Operations experience and track record will be an asset
  • MBA or management degree preferred
  • Past CCNA, CCNP, CCIE, Management and ITIL certifications are a definite asset to this position
  • Strong technology hands on experience in various latest network technologies will be a definite plus
  • Cloud networking skills are a definite plus
214

IT Operations Manager Resume Examples & Samples

  • Identify key technologies and resources required for NFL Experience to provide top quality, current and relevant technologies for the attraction and partner with key stakeholders within Cirque du Soleil and NFL Experience to define strategy and resource needs for the attraction
  • Oversee day-to-day management and troubleshooting of all onsite technology and audio/video installations, including but not limited to, POS systems, indoor/outdoor digital signage, immersive theatre, and interactives and digital platforms
  • In partnership with Creative team and Operations, develop applications and interactives that enhance the customer experience
  • Facilitate the delivery of dashboards/metrics and executive level daily reporting from multiple sources of data collection using BI tools
  • Build and manage comprehensive system monitoring networks
  • Develop and manage technical related budgets; create technical SOP’s for daily operations and resources for events and projects are acquired, installed, and managed throughout all projects and stages
  • Participate in the planning, design, installation and support of systems and network infrastructure as it relates to video, attraction presentation, broadcast, and video conferencing systems
  • Implement programming and commissioning of advanced integrated and interactive technology solutions
  • Plan, in partnership with the Business relation and Solution Delivery department at IHQ, the implementation
  • Provide technical support and training to internal and external customers, giving clear and calm direction as needs arise
  • Develop and manage networks and server infrastructure
  • Develop and manage change control process for mission critical technology infrastructure
  • Participate to the various management forums at the Business relation and Solution Delivery department at IHQ
  • Contribute actively to the improvement of practices and methods for the management and delivery of technological projects / initiatives within the Cirque du Soleil
  • Bachelor’s Degree in Computer Science, Information Technology, or a related area required
  • Required 7 - 10 years of Technology management, with 3 years of supervisory experience
  • Attraction or retail experience an asset
  • Experience with LAN and WAN networking protocols and devices, including switches, routers, and wireless access points
  • Experience in application design, AV design, video production or related field preferred
  • Current and working knowledge of application, POS, ticketing systems, A/V, lighting tools and technologies
  • Very strong client/customer service experience and focus
  • Excellent planning, organizational and time-management skills
  • Ability to multi-task, manages priorities and commitments, and meets deadlines
  • Must be able to work in a collaborative manner both internally, and with clients
  • Ability to manage projects/events within budget
  • Excellent judgment with the ability to pro-actively identify issues/obstacles and effectively create solutions
  • Ability to work independently as well as within teams
  • Extremely strong and current vendor relationships and experience with the competitive bidding process
  • Very strong work ethic and ability to thrive and enjoy a fast-paced dynamic work environment
  • Must be flexible, and comfortable, in working non-traditional hours as needed (some nights and weekends)
215

IT Operations Manager Resume Examples & Samples

  • Service desk
  • Monitoring and automation
  • Critical outage restoration of service for all applications, network and infrastructure; including related
  • Vendor and internal escalations
  • Operation and application run books
  • System operations and scheduling
  • Manage a team responsible for monitoring, operating and restoring service for various disparate systems, infrastructure, applications and services
  • Ensure proper resource coverage accross all team diciplines and shifts
  • Provide strategic and tactical leadership ensure team is executing on key expectations
  • Develop and maintain key performance metrics to evaluate performance
  • Serve as an escalation path for critical issues
  • Ownership of technology run books used to effectively manage and troubleshoot systems
  • Responsible for associate development, performance assessments, development plans and succession planning
  • Provide leadership in best practices and ensure that consistent methodologies, processes, tools and guidelines are followed
  • Contribute and lead in departmental strategic initiatives
216

IT Operations Management Director Resume Examples & Samples

  • Develop, plan and implement the strategic direction of an IT Operations center including analyzing and evaluating existing processes, systems and staff
  • Managing multiple vendors and service providers to optimize service delivery
  • Preparing annual budgets, forecasting and meeting financial objectives
  • Collaborate on technology and business strategy with appropriate groups across the IT organization
  • Provide leadership, insight and guidance on overall process, project and systems lifecycle
217

IT Operations Manager Resume Examples & Samples

  • Oversees and performs networking and server administration by maintaining email, Internet, e-commerce, and support applications
  • Notify development and administrator personnel if unable to locate and correct cause of processing error or failure
  • Revise operation schedules to adjust for delays or notify scheduling workers of need to adjust schedule
  • Review production, operating, and downtime records and reports
  • Recommend changes in programs, routines, and quality control standards to improve computer operating efficiency
  • Consult with supervisor about problems, such as equipment performance, output quality, and maintenance schedule
  • Effectively manage IT Operations by planning and developing policies and procedures for carrying out compute operations, enforcing company policies and procedures, and setting the example in action, word, and attitude
  • Plan and develop policies and procedures for carrying out computer operations
  • Consult with software and hardware vendors and other establishment workers to solve problems impeding computer processing
  • Meet with IT managers to determine impact of proposed changes in hardware or software on computer operations and service to users
  • Evaluate new software and hardware to determine usefulness and compatibility with existing software and hardware
  • Evaluate proposed IT projects to assess adequacy of existing hardware and software, and recommend purchase of equipment and possible software upgrades
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks
  • Develop assigned employees by mentoring them in technical, interpersonal, and leadership skills, educating and counseling them on company policies and procedures, working through their personnel issues and providing educational opportunities
  • Cooperate and coordinate with other company departments by meeting with peers/supervisors/co-workers to discuss progress of work, determine impact of proposed changes on computer operations and service to users; resolve problems
  • Other duties as assigned by senior management
  • Ability to coach performance in areas such as quality, customer service, job skills, efficiency and productivity
  • Strong technical knowledge of network, servers and operating systems
  • Strong technical knowledge of current network hardware, protocols, and standards
  • Strong understanding of human resource management principles, practices, and procedures
  • Capable of structuring and maintaining a productive team of skilled employees
  • Must understand concepts of best business practices
  • Must have strong verbal, written, and analytical skills
  • Considerable knowledge of training and supervisory techniques
  • Ability to maintain favorable public relations
  • Understanding of concepts of best business practices
  • Understanding of Linux, Unix, and Windows operating systems
  • Understanding of relational DBMS systems (DB2, Informix, MySql, SqlServer, etc.)
  • Understanding of WebSphere Application and Commerce server
  • Understanding of DRP, Security and Enterprise storage administration
  • Understanding of application systems and development
  • Understanding of the University's goals and objectives
218

Director, IT Operations Resume Examples & Samples

  • Build and Mentor talent, including vendor, to grow the organization's ability
  • Bachelor’s degree in Information Systems or related field
  • Ten to fourteen relevant years of working experience including people management, preferably 1-2 years at ESI or in the PBM industry
  • PC skills including proficiency in Microsoft office
  • Must have proven leadership skills, team-orientation, and a proactive and optimistic management style with the ability to lead high-talent teams in local and remote locations; ability to motivate employees, handle difficult employee relations issues and create a culture that supports high employee morale
  • Thorough knowledge of IT concepts, procedures and practices, advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions
  • Demonstrated ability to prioritize work load and meet project deadlines; Demonstrated ability to manage toward budget and work plan goals and experience with strategic work planning and budgeting
  • Strong customer service focus; excellent communication skills, including presentations and negotiations
  • Willingness to work a flexible schedule to accommodate project deadlines and travel occasionally
  • LI-RH1
219

Director, IT Operations Resume Examples & Samples

  • Possession of a Master's degree from an accredited college/university according to the Council for Higher Education Accreditation (CHEA) in biomedical science/math/computer related field. (Additional qualifying experience may be substituted for the required education)
  • Foreign Degrees must be evaluated for U.S. equivalency
  • A minimum of eight (8) years of progressively responsible job related experience in running an IT Operations group including three (3) years of experience in a leadership capacity
  • Strong organizational skills and experience in formulating and implementing IT solutions to meet business requirements
  • Ability to communicate effectively with all levels of scientific personnel through written and oral presentations
  • Must be able to obtain and maintain a security clearance
  • Experience in complex IT networks, Voice over IP (VoIP) technology, datacenters, object storage, network attached storage (NAS), storage area network (SAN), virtual machine (VM) technologies, and system administration
220

Manager, Engineering IT Operations Resume Examples & Samples

  • Hire, inspire, grow and retain the best IT operations talent who embrace transparency and accountability
  • Manage Engineering IT Operations team. Continuously evaluate all staff positions, responsibilities and individuals for appropriate performance, skills, potential for improvement and growth. Develop detailed plan for staffing changes, training, enrichment and personal development
  • Responsible for operating and maintaining secure, cost effective scalable lab infrastructure capable of supporting the business needs while meeting budget requirements
  • Lead and engage highly technical staff, while balancing the need for technology improvements versus increasing operational risk
  • Understand Software Business Unit business drivers, manage infrastructure growth internally and in the cloud; forecast operational budget to support the business
  • Research, evaluation and analysis of technologies and tools taking into consideration performance, cost/benefit, scalability, risk etc. Make appropriate suggestions and decisions related to purchase and implementation
  • Manage and grow engineering relationships, vendor relationships, headquarters IT, Facilities, Procurement and Legal relationships
221

IT Operations Manager Resume Examples & Samples

  • Bachelors' Degree or equivalent combination of education and professional experience
  • Possess multiple years experience as a project lead or IT Operations Center Lead
  • Strong technical and business writing ability
  • Ability to communicate technical details to non-technical audiences
  • Ability to lead by influencing others
  • Must be strong in leading teams
  • Proficient using Microsoft Office suite
  • PM Professional Certification preferred
222

IT Operations Manager Resume Examples & Samples

  • Lead a team of experienced System Engineers, Network Engineers and Database Administrators in EMEA
  • Coordinate and manage project initiatives involving office moves, mergers and acquisitions, business units and services expansions, and ensuring the operational functionality of all offices in the region
  • Design, implementation, management and support of typical enterprise system technologies (i.e. AD, ADFS, SSO, MFA, DHCP, DNS, IIS, Clustering, DFS, GPO, Print and file shares, WSUS, etc…)
  • Demonstrable expertise in at least three of the following platforms
  • Around 8 years of relevant experience in leading highly technical enterprise teams of system and network engineers is desirable
  • Team leadership, team development and mentoring / coaching skills using a mixture of soft skills and various tools & methodologies are essential
  • Project management and agile methodologies experience is essential
  • Bachelor degree in engineering, information technology, or related discipline (significant work experience may be considered in lieu of degree) is essential
  • A Master’s degree is desirable but not essential
  • Proven experience in creating and following global strategies by translating them into tactical approaches
  • Expertise at critical thinking and problem resolution
  • Highly creative and innovative technologist that thrives in a team environment
  • Excellent verbal communications and written documentation and reporting skills are essential
223

IT Operations Specialist Resume Examples & Samples

  • Experience as a primary subject matter expert in multiple areas and consultant on aspects of operational support and solutions
  • Ability to take on assignments that are highly complex and multifaceted
  • Previous experience monitoring, coaching/ educating a small team of IT professionals
  • Strength in ability to facilitate technical information exchange amongst project teams, the business and/or outside vendors
224

IT Operations Associate Manager Resume Examples & Samples

  • Labs Core IT Infrastructure:Labs network and datacenter administration - cross-node interoperability and remote support
  • Labs R&D:Build, configuration and maintenance of development and staging environments for Labs developers (network, application servers, workstations, etc.)
  • Labs Client Showcase:Support, maintain, upgrade our execution environment (client demos) including immersive showcases and executive briefing center facilities
  • Triaging and managing vulnerabilities and the associated patches
  • Maintaining one or more security architectures as blueprints for research projects
  • Supporting Incident Response processes as needed within Accenture Labs
  • Supporting Client Data Protection plans as needed within Accenture Labs
225

IT Operations Manager Resume Examples & Samples

  • Supervise the LAN/PC Administration team and provide leadership
  • Manage the deployment, monitoring, maintenance and support of all IT systems, including servers, network, PCs, operating systems, hardware, software, and peripherals
  • Lead IT Department operational and strategic planning, including fostering innovation, planning projects, and organizing resources
  • Gather customer requirements, and use the information to identify, predict, interpret, and evaluate system and network requirements
  • Establish and maintain regular communications with Executives, Department heads, and End Users regarding pertinent IT activities
  • Meet with vendors to gain support to achieve business objectives
  • Participate in annual budget development, providing business cases and ROI. Control operational budget and expenditures
  • Strong verbal and written communications
226

IT Operations Vulnerability Mgmt Analyst Resume Examples & Samples

  • Minimum of 3 years of experience utilizing Patch Management software to apply security updates/patches for Microsoft and 3rd party products such as Adobe, Java and Apache, Ivanti/LANDESK experience preferred
  • Work experience with Vulnerability Assessment tools: Nessus, Qualys, Foundstone, Nexpose, Metasploit
  • Work experience deploying certificates manually on various platforms (Apache, Java, IIS) or through automated methods such as Digicert, MSCA or Venafi
  • Work experience with identifying security threats, and following procedures to remediate identified threats
  • Work experience with Network Assessment tools: NMAP, Nipper, Wireshark, TCPdump
  • Linux and Windows Administration Skills (Intermediate)
  • Database Administration (1 year, SQL, Oracle)
  • Infrastructure Architecture and Design Knowledge (2 years)
  • Networking Protocol Skills (Intermediate)
  • Cisco/Juniper network device experience preferred
  • Core router and switch experience
  •  IOS upgrades
  •  Router and Switch configuration experience
  • CCNA minimum (or equivalent experience)
  • Coping Skills for Stress and Pressure Situations (Intermediate)
  • Industry experience with financial institutions preferred
227

IT Operations Specialist Resume Examples & Samples

  • Undergraduate degree (MIS or Computer Science)
  • Minimum of 3 years professional experience in Information Technology areas (during last 5 years)
  • SAP / UNIX / Oracle experience. Have primary understanding on SAP, including the structure & function of each module. Be familiar with Oracle database structure and basic administration task. Oracle OCA/OCP certificate preferred
  • English - upper-intermediate
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Analyst, IT Operations Resume Examples & Samples

  • Develop and drive adoption of standards in the Data Center Environment
  • Design, implementation and advanced support of computing infrastructure running in these data centers. This includes servers, storage, operating systems, data backup and other related technology centralized in corporate data centers or in smaller locations throughout the world
  • Maximize infrastructure capacities through proactive review and planning to ensure that IT capacity meet current and future business requirements
  • Establish performance monitoring and alerting standards to ensure IT meets service level requirements
  • Serve as technical lead for escalation of advanced incidents, problems and change management
  • Help develop policies and procedures related to IT Operations Infrastructure - including the CommScope IT Disaster Recovery Plan
  • Research infrastructure solutions to identify and improve existing processes or enhance overall productivity
  • 5+ Years of Related Experience
  • A completed Bachelor's Degree in Information Technology, Computer Science or related curriculum
  • Eight (8) plus years of experience supporting Data Centers in a large multisite (preferably global) enterprise network
  • Eight (8) plus years of experience with backup solutions (Symantec NetBackup), business continuance and disaster recovery solutions is a plus
  • Demonstrated experience in design, deployment, administration, configuration, and integration of data center technologies
  • Extensive experience with server solutions (Cisco UCS, HP, or Dell)
  • Proficient with VMware & virtualization technologies
  • Experienced in Enterprise Storage Systems (EMC, Dell EqualLogic)
  • Comprehensive knowledge of network technologies and solutions (IP, DNS, DMZ, Proxy, Firewall, Routing, Switching, etc.)
  • Advanced support and administration of Windows Server and Redhat Linux systems
  • Experience and familiarity with Cloud services and solutions a plus
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Manager, IT Operations Resume Examples & Samples

  • Maintain and ensure maximum sustained performance and availability of the Company's data center systems
  • Develop and implement the infrastructure operational strategy that enables innovation and seeks to leverage
  • Recruit, select, manage and develop employees, if applicable. Make decisions regarding hiring, promotions, salary adjustments, discipline, and any other changes of employee status
  • Drive a cross functional team (including equipment or service vendors) in diagnosing issues and initiating appropriate actions for repair or mitigation and provide appropriate status, communications and root cause analysis to management
  • Help develop policies and procedures related to IT Operations Infrastructure
  • Lead teams in major projects and implementations, including project leadership, task assignments, and day-to-day direction
  • Bachelor’s in related curriculum such as Information System
  • 8+ Years of Related Experience
  • Strong understanding of infrastructure, architecture and design of complex globally dispersed distributed systems
  • Thorough understanding of operational support processes, excellent business acumen and ability to direct team in dissecting and diagnosing complex problems
  • Experience with networking, connectivity standards, rack and cabling infrastructure as well as power management/monitoring
  • Strong expertise in database, backup and storage technologies
  • Thorough understanding of server virtualization technologies and support
  • Strong understanding of VDI solutions and support
  • Strong interpersonal skills – ability to manage associates in a diverse and stressful environment
  • Excellent customer service skills - ability to resolve escalated customer issues in a timely manner
  • Experience defining and managing transition from project release to operational support using a criteria and quality-based approach
  • Strong communication skills (oral and written) – ability to communicate with all levels of management
  • Leadership skills and ability to inspire team members. Proven record of building high performing teams
  • Proven time-management skills – ability to multi-task and prioritize work in a highly reactive environment
  • ITIL Service Management Essentials or Foundation certified a plus
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IT Operations Technical Analyst Resume Examples & Samples

  • Responsibility for resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels
  • Representing GroupIT within the business and at all times delivering world class customer service
  • Day to day management of the Bodycote infrastructure in the field covering technologies around Servers/os & Storage, Backup, LAN connectivity, Mobiles and Telephony, local IT Facilities and Endpoint device management including Reprographics. To include monitoring, checking availability & capacity of local infrastructure and applying changes in line with the agreed change management process
  • Work with the problem management team to resolve issues and address corrective actions identified by our service improvement program
  • Collaborating globally with Bodycote IT resources, supporting over 3400 IT users in over 190 locations speaking English, French, German, Italian, Polish, Czech, Swedish, Finnish, Dutch, Danish, Portuguese, Turkish and Chinese
  • From time to time involvement in new and on-going IT projects to upgrade and improve the Bodycote infrastructure
  • Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures and accept constructive criticism
  • May have access to compensation information of other employees or applicants in this role and as such cannot disclose the pay of other employees or applicants to other individuals
  • May have access to proprietary and third party information necessary to the business and as such will perform duties in an ethical and professional manner
  • Education – Bachelor’s Degree
  • Must demonstrate the ability to read, write and communicate the English language
  • Knowledge and hands on experience of computer applications including Microsoft Office and databases is required
  • Minimum of 5 years of experience supporting a complex Windows based environment
  • Strong technical background covering Microsoft technologies [Active Directory, DNS, SCCM and terminal services and understanding of networking fundamentals (LAN,WAN)]
  • Knowledge of Windows Server 2003 through 2012
  • Understanding of networking fundamentals (LAN, WAN and Switches)
  • Knowledge of Backup technologies, preferably DPM 2012 and HP LiveVault / Connected
  • Anti-virus technologies, preferably Sophos
  • Working knowledge of ITIL
  • Highly professional presentation
  • Demonstrate excellence in oral and written communication
  • Must have a flexible approach, a sense of teamwork is essential
  • Analytical mind who can bring clarity to difficult situations
  • Ability to work well and continue to deliver results under pressure
  • Excellent interpersonal skills and an ability to establish credibility quickly
  • Self-motivated with ability to work without direct management control
  • Must be able to deal with customers / suppliers / peers at all levels in a professional manner
  • The ability to communicate with customers with a wide variety of IT experience is essential together with patience, understanding and responsibility for customer’s problems
  • Must have keen sense of urgency and be prepared to take responsibility for assigned incidents & requests
  • Must be willing to travel and to stay away from home as and when requested to suit customer requirements
  • Must be tolerant and adaptable to change
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IT Operations Technician Resume Examples & Samples

  • Works with the 2nd and 3rd level IT staff to solve issues related to Ritchie Bros. application systems, infrastructure and associated software products
  • Effectively respond to requests for technical assistance in-person, via phone, and/or electronically and advise users on the appropriate action to be taken
  • Communicate effectively and professionally with all levels of the company and ensure that their expectations have been managed
  • Diligently log, track and monitor detailed information, about all IT Operations interactions and requests using our ITSM tool
  • Prioritize work queues and monitor urgent incidents to ensure timely resolution
  • Diagnose and resolve technical hardware and software issues or redirectissues to appropriate resources if required
  • Document issue resolutions
  • Pro-activelyresearch questions using available information resources
  • Advise users on appropriate actions to take
  • Adhere to and follow standard IT Operations procedures
  • Identify and escalate situations that require urgent attention according to the Operations standard operating procedures for incident management
  • Configure and test outgoing workstations, new system configurations, applications, etc
  • Investigate and use a knowledgebase to find the correct solution
  • Contribute to knowledge articles about the resolution of incidents
  • Keep abreast of current changes and updates related to system information
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Director IT Operations Resume Examples & Samples

  • Responsible for driving the adoption of best in class, large scale IT operations, file/batch management, EDI development and delivery disciplines including (TDD, quality frameworks, DevOps, Agile, continuous integration, performance, release deployment) within our Healthcare platforms and systems
  • Strategy and execution within the guidelines of the larger enterprise’s transformation plans
  • Interacts with technology staff across Development, Operations, Quality, Architecture, Infrastructure, Support, Product Management and Portfolio Management
  • Collaborates with clients, industry forums and support teams to gather insight, build and influence best practices, and enable DST to be recognized as an industry leader in healthcare software development and delivery practices
  • Provide and receive feedback on a regular basis from a large group of people (both internal and external). Strong communications, clarity around decisions and the ability to adjust messaging as needed are critical components of this role
  • Execute goals and strategies to accomplish successful results for the IT Operations
  • Bachelor’s degree in Computer Science, Engineering or related field or 8 years relevant technology infrastructure experience in an applicable industry
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IT Operations Specialist Resume Examples & Samples

  • Proven ability to work in a fast paced environment and manage multiple deadlines and priorities
  • Strong technology background, demonstrated history of design and implementation experience
  • Demonstrated ability to understand, evaluate, and deploy new and emerging technologies
  • Strong understanding of virtualization fundamentals; IaaS services (compute, storage, network)
  • Development background in scripting/automation is an asset (shell, python, java, etc.)
  • Cloud platform experience (VMware vSphere, OpenStack, Azure, AWS)
  • OS (RedHat Enterprise Linux 6.x & 7, Windows Server 2012)
  • Middleware/Applications (JBoss, WebSphere Application Server, Node.JS)
  • Databases (Oracle, SQL Server, MongoDB, Postgres, Cassandra)
  • Other technologies (Splunk, Atlassian tool suite)
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IT Operations Manager Resume Examples & Samples

  • Minimum of 12 years of relevant experience with a Bachelor degree
  • Current Secret Clearance with ability to obtain Top Secret
  • Ability to obtain SAP/SAR Program Clearances
  • The successful candidate will have experience working within a classified environment and understand how an infrastructure must abide by government requirements
  • General experience with Data Networks (WAN/LAN), open systems server, workstation HW and SW service platforms
  • Proven experience with Network Storage infrastructure (HW and SW) and Network and host-based security and associated management systems
  • Prior mid-level or advanced experience as an IT Leader
  • Project/Program Management experience
  • Demonstrated performance in working in a fast paced matrixed resource environment while delivering a quality work product and having positive customer satisfaction
  • Candidate should possess good interpersonal and leadership skills, excellent verbal and written communication skills, and a strong willingness to learn
  • Experience in a high impact, business critical environment
  • Be driven to deliver highest level of uptime and service to the customer base
235

Associate IT Operations Specialist Resume Examples & Samples

  • Configure,monitor, tune, perform trend analysis, and performance optimization of MS Servers, MS Active Directory, MS SQL server and VMWare ESX
  • Maintain and manage Windows patch management environment
  • Monitor, tune, trend analysis, and performance optimization of physical and virtual servers
  • Recover failed physical and virtual servers in the event of a catastrophic failure
  • Recover MS Servers, MS Active Directory, MS Exchange, MS SQL server and VMWare ESX in the event of a catastrophic failure
  • Document all IT Operations issues as they are reported using the current IT ticketing system
  • Experience with NetBackup and Veeam with Quantum storage devices
  • Excellent computer, troubleshooting, problem solving, and organizational skills and attention to detail
  • Able to maintain professional demeanor under stress
  • Demonstrated willingness to learn and adapt to changes in technology
  • At least two to three of experience as a System Administrator or equivalent position required
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IT Operations Manager Resume Examples & Samples

  • Build and maintain trusted relationships across the IT, HR, Finance, and business teams
  • Manage key vendor relationships. Creating value opportunity for BC to acquire the right technology at the right price
  • Understand business fundamentals for what BC does, how we make profit, manage costs, and grow
  • Lead disaster recovery and business continuity planning and execution
  • Lead a small team of systems analysts to manage the day to day operations for datacenters, networks, servers, backups, monitoring and applications at BC
  • Perform application upgrades as needed
  • Understand application inter-dependencies and integrations
  • Train end users on new and changing systems
  • Responsible for documentation of application configuration, e.g. data flows
  • Responsible for access control and reviews
  • Automation of routine tasks using PowerShell or other scripting languages
  • Maintain application and system monitoring infrastructure, including system design documentation
  • Execute department procedures and standards
  • Break/fix troubleshooting of enterprise systems
  • Respond to thresholds and alerts to ensure availability of systems
  • Write and prepare documentation or reports
  • Bachelor’s degree (preferably in Computer Science or Computer Engineering) or equivalent experience
  • Minimum of 5 years of progressive IT leadership experience, including direct supervision of 3 or more employees
  • Experienced leader of people. Able to provide and establish clear direction for staff. Mentor and coach junior staff and develop talent; build great teams
  • Minimum 2 years’ experience working with Microsoft server, Internet Information Services, and other applications
  • Minimum 6 years’ experience with Windows Server administration
  • Strong hands-on knowledge of data centers, networking, VMWare, Citrix, Windows, and storage, VoIP
  • Working knowledge of cloud technologies e.g. SaaS, IaaS, PaaS. Office 365, Azure, AWS
  • Experienced with Information Security standards and practices
  • Experienced in creating, managing IT process best practices based on ITIL framework. Specifically: Service Catalog, Incident and Problem Management, Capacity Planning
  • Experienced in project management fundamentals
  • Experience in budget forecasting and management
  • Excellent Listener, Effective Manager, Trainer, Problem Solver, Detail Orientated, Effective Communicator, Team Player
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IT Operations Transformations Resume Examples & Samples

  • Bachelor's degree in Business Management, Engineering, or other business-related field
  • 3+ years of relevant consulting or industry experience
  • Experience working independently with minimal guidance
  • Strong problem solving and troubleshooting skills with experience exercising mature judgment
  • Proven experience effectively prioritizing workload to meet deadlines and work objectives
238

Site IT Operations Manager Resume Examples & Samples

  • Work with local IT and business teams to ensure the business continuity of site specific IT services. Adhere to global IT policies and procedures as required
  • Work on IT problems of moderate scope where the analysis of data requires a review of a variety of factors using Root Cause Analysis
  • Be responsible for a variety of infrastructure and application support activities including technical areas such as server hosting, virtualization, networking and application deployment to local onsite users
  • Develop IT solutions using a multi-disciplinary approach and knowledge of basic IT principles, theories and concepts
  • Formulate solutions for (technical) partial problems by combining previous experiences in IT based upon technical analysis and (feasibility) studies
  • May lead small IT projects, managing a small number of people
  • Bachelor’s degree in IT or related discipline
  • 5+ years of related experience in IT
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IT Operations SME Resume Examples & Samples

  • Develop a good understanding of the activities required to execute Service Management functions
  • Undertake specific functions within the relevant Service Management process as identified for the specific Service Management area
  • Participate in regular meetings with stakeholders, prepare and document meetings, track progress
  • Provide input and contribute in Service Management related audits
  • Collect, analyse and produce metrics on process data for KPIs to find out improvements
  • Provide governance to ensure appropriate planning and reporting
  • Undertake start of day, intra-day, end of day and end of period procedures as defined in the Service Operations run book to ensure that production configuration items deliver required services
  • Ensure familiarity with the applications, tools, feeds, data, batch files etc that are being managed and / or supported
  • Maintain a thorough understanding, sufficient to meet target Service Level Agreements, of the knowledge required to provide effective technical support (including understanding of market feeds, reference data problems, batch processes, system interfaces, business rules etc)
  • Derive and apply strategies for resolving and solving application incidents/problems. Apply business and required technical skill sets to resolve issue promptly and accurately. Seek early advice where appropriate
  • Test both in-house and vendor applications. Display experience and understanding of all aspects relating to support and testing – test environment set-up, test data, test scripts
  • Develop SQL scripts – use provided tooling to undertake required maintenance activities
  • 1 yrs experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function
  • 1 yrs practical experience of end to end configuration management
  • Experience of run-book execution
  • ITIL / best practice service context
  • Profound analytical skills
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IT Operations Europe Resume Examples & Samples

  • Identifies and diagnoses, and resolves IT infrastructure problems on 1st level (first/single point of contact) for all Trelleborg users and communicates solutions to end-users in a user-friendly, professional manner
  • Escalate incidents to next level support when the solution is unknown or cannot be solved within defined time frames
  • Manage end-user incidents and prioritize work based on defined SLAs
  • Deal with multiple users and prioritizes service in line with business needs
  • Support of asset management processes following defined Trelleborg IT standards
  • Education of users based on Trelleborg processes to make optimal use of Trelleborg business systems
  • Active contribution to 2nd level group activities where required
  • Contribute ideas to improve IT processes/services
  • Support implementation of new and/or improved IT processes following Trelleborg IT standards
  • Improvement of personal skills within the area of responsibility
  • Problems, solutions, results of project work as well as any elaborated results within the area of responsibility must be documented in an understandable manner
  • Work collaboratively with others to achieve group goals
  • Associates degree of computer science or Bachelor degree is of advantage, but equivalent combinations of education, experience, and certification will be considered
  • Experience of working in a preferably global IT organization underlined by respective training certificates, such as CCNA; MCSE or equivalent
  • Experienced in implementing, documenting and operationally maintaining IT infrastructures
  • High level of customer focus and strong customer support commitment
  • Excellent verbal and written communication skills in English
  • Keen interest in working in a culturally diversified fast-paced environment
241

VP-it Operations Resume Examples & Samples

  • Central Ownership of Issues and Service Requests
  • Leading and managing the Level 2 support team as well as the service desk process to ensure team and individual performance levels meet client needs consistently
  • Responsible for tracking and progress of incidents to conclusion and in line with SLAs and quality standards
  • To build services relationship with clients, to conduct attend service reviews for key clients, to review performance reports, service improvements, quality and processes
  • To provide management and performance reports to an agreed schedule
  • To continually measure, monitor and work to drive down incident levels. This will relate to product and customer problems
  • To ensure that the service desk actively participate in improving the usability and reliability of ACC applications and services
  • Manage and collaborate with third party suppliers where appropriate and ensure that their performance and provision of services and quality is in line with our expectations and enables us to meet or exceed service levels
  • Responsible for making sure that working practices and processes exist, are robust, wherever possible are standardized and repeatable and support the Service Desk team day to day activities
242

IT Operations Manager Resume Examples & Samples

  • University degree a Business-Computing related subject or comparable qualification
  • Work experience within international IT environments
  • 5 year experience in IT Service and/or Project Management (agile methodology will be a plus)
  • Ideally PMI certified Project Management Professional (PMP)
  • Strong Service Management skills (ITIL certification will be a plus)
  • Excellent interpersonal skills to interact effectively with end users
  • Language skills: fluent in English both spoken and written
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IT Operations Manager Login to Save This Vacancy Resume Examples & Samples

  • To ensure that the operational maintenance Halfords servers, storage and other back-office elements is in-line with industry good practice
  • Provide capacity management and planning for supported infrastructure
  • Provide support for the transition of technical elements into the wider IT Service and Operations team
  • Provide support for the execution of business as usual changes
  • Lead and develop the IT Operations team maintaining appropriate skills to support the business needs
  • Manage all aspects of the team workload including effective prioritisation whilst managing your own call stack
  • Ensure that production services are maintained to SLA across the 24x7x365
  • Responsibility for the planning and execution of technical DR and BCP exercises
  • To manage the input of third parties who provide elements of our infrastructure including a lead role regular Service Review Meetings
  • Develop, document, implement and maintain procedures and standards, in line with ITIL best practice, for IT Change Management processes
  • Accept all IT changes, logs and prioritise in preparation for associated change board meetings
  • Manages and issues the change agenda
  • Updates change agenda and supporting documentation including actions taken during life of the change
  • Participate in support knowledge transfer activities with internal or external teams using the Service Now tool as appropriate as a single point of information
  • Ensure a detailed Knowledge base is maintained of technical elements supported by the team and be an active participant in new project handover to support (HOTS) meetings
  • Develop and maintain a database of software and operating system license details (CMDB) to eliminate non compliance
  • Participate in the IT Change Management process ensuring all changes have appropriate approval granted
  • Support the Service Delivery teams in defining service levels supported by the technical elements
  • Provide the necessary technical reporting collateral to support the service delivery reports
  • Keep abreast of industry trends and make recommendations to that would drive continuous service improvement
  • Provide technical input for future changes to the technical environment, attending meetings or forums as appropriate
  • Ability to handle concurrent tasks with appropriate priority and to help the team to manage their workloads accordingly
  • Self-driven with the ability to work independently and interact with project teams & Support Teams effectively
  • Customer focused with a passion and drive to deliver customer satisfaction and value back to the business
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Senior IT Operations Specialist Resume Examples & Samples

  • Daily/weekly review of SCO / High visibility changes
  • Manage Monthly LOB stake holder meeting
  • SCO problem record review and escalations
  • Member of SCO Change review Board
  • Oversee vendor’s service delivery and escalation
  • Attend all SCO Root Cause Analysis meetings
  • Provide operational consultancy for future-state technologies
  • Monthly operational reports (MOR) & service availability reports
  • Minimum 5 years working experience with high visibility applications and/or IT infrastructure – technical, Management, or Service delivery
  • High level understanding of large scale IT environment. (including multiple legacy environments, distributed environments, Cloud, and data networks spanning North America)
  • ITIL Essentials certificate – Demonstrated sound understanding of Incident, Change, and Problem Management methodologies as well as solid experience in a large Production environment
  • Collaborative: formulate continuous improvement strategy and assemble the resources necessary to deliver against plans
  • Facilitate and communicate well to manage internal and external relationships to ensure seamless delivery service to the business. Proven track record of effective IT specific communication to executives or customers
  • Strong Relationship Management: ability to apply proven business-focus and Service Management best practices to deliver infrastructure technology as a "service" recognizing the service in terms of availability and customer experience, time to market and cost effectiveness
  • Expert problem determination skills to drive quick and efficient resolution of conflict
  • Working experience with SLA/SLO or vender management
  • Excellent Presentation skills – Quick, effective, and efficient delivery of SCO content to business partners
  • Experience in a High pressure fast moving environment
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Senior Director, Global IT Operations Resume Examples & Samples

  • Partner across Haemonetics to develop an Infrastructure services and support strategy that is agile, saleable and cost effective
  • Lead a global organization of 20+ employees and contractors and manage a budget of ~$10 M
  • Drive a culture of continuous improvement and lean thinking
  • Manage the ongoing environment, ensure compliance and security
  • Define and drive KPIs for Infrastructure support and services
246

Manager IT Operations Resume Examples & Samples

  • Manage the central Operations Teams to ensure they offer the agreed service to support all in scope systems and servers and support local systems and teams as agreed and to SLAs
  • Provide a central point of contact Globally for the Operations teams and coordinate activity with the IT Engineering and applications teams
  • Ensure the team provide effective and timely first & second line IT Support for any reported IT problems or requests & to be on call out as part of rota for Data Centre support out of hours
  • Work with the IT Technical Engineering (L3) teams to offer appropriate support and resource for technical projects and production handover
  • Ensure support Rotas are maintained and efficient. Escalation of any issues that are likely to impede the timely resolution of any IT problem or Service request
  • Provide coordinated support for Server rooms across AGCO. Timely notification of scheduled and unscheduled Service outages to affected end users
  • Be a "Major incident manager" coordinating global response to any critical IT issues on a rota basis
  • Provide budget control for staff, hardware and software contracts within scope
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Senior IT Operations Manager Resume Examples & Samples

  • Reporting to the Program Manager, this position manages and has full accountability for the operation and maintenance of the entire IT infrastructure of DTRA, including the network and data center comprised of the NOC, Data and Voice network, storage, compute and all services provided by these components
  • The successful candidate must demonstrate proven leadership skills to manage operations personnel performing complex tasks in a fast paced IT environment. Management duties include: customer interaction, personnel scheduling and performance management, system and service monitoring, process adherence, SLA management, continual service improvement, major outage management, on call duties, and functioning as the owner of all infrastructure upgrades and changes
  • Candidate will direct personnel and manage, schedules, services, and deliverables to ensure contract compliance and high customer satisfaction
  • The position is responsible for establishing continual evaluation and improvement practices that advance operational effectiveness validated by key metrics
  • BS/BBA degree from an accredited institution in Computer Engineering, Computer Science, Information Systems, or a related technical discipline
  • 10+ years’ experience at the supervisory level, leading one or more IT Service organizations with complex networking and data center responsibility for business / mission critical services
  • Experience supporting government customers in secure environments, familiarity of Federal Information Security Management Act (FISMA) operating standards and applicable guidelines
  • Principles and practice of system configuration management, System Security; scripting. Familiarity with Microsoft, RHEL, data center architecture, WAN/LAN, server, storage, virtualization, cloud services, scripting, work flow automation/configuration practices
  • Knowledge and experience in infrastructure design and engineering; knowledge of current and emerging network and infrastructure technologies
  • Certification in one or more of the following: ITIL, DevOps, PMP (preferred), security, systems management, or related disciplines
  • Solid understanding of civilian government standards for security (such as FISMA, NIST, and TIC), contracting, acquisitions, OCI, and onsite contract execution
  • The desired candidate will have previous experience supporting, developing deployment pipelines and establishing tool chains that further automation/situational awareness across the IT lifecycle
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IT Operations Manager Resume Examples & Samples

  • Developing and maintaining relationships with core SGS business stakeholders in order to align IT support services to business requirements and propose IT solutions in line with Group standards and opportunities
  • Provide clear and easy communication between the business and its staff around change events that relate to the local IT environment and under instruction from the IT Regional manager
  • Review of infrastructure monitoring and knowledge-base platforms to ensure service is visible, maintained and appropriately supported appropriately
  • Drive the development of IT procedures used by both multiple IT and non-IT audiences, including driving subject matter experts to the required standard of quality
  • Managing operational supplier relationships for IT services to the business (with Procurement) to ensure key local technology deliverables are well managed
  • Drive high urgency local projects to allow excellent levels of communications, deadline management and supplier relationships on behalf of the IT function
  • Overseeing the day to day operation of frontline IT support and meeting with the support supplier’s leadership on a regular basis
  • Direct needs around IT invoicing & purchasing aligned to SGS policies to maximise spend and efficiency
  • Participate in IT change management process and continuous improvement workgroups
  • Provide technical assistance, advice and leadership to support functions as required
  • Participate and act as local champion and organiser for the implementations of Group IT initiatives
  • Be compliant to all SGS QHSE and HR policies and procedures
  • At all times, comply with SGS Code of Integrity and Professional Conduct
  • Active Directory, Windows Server and Office support and product suite awareness
  • Remote user support and team leadership
  • Clear understanding of networking in a large, dispersed WAN environment
  • Experienced use of case management systems in a leadership role
  • IT supplier co-ordination to a high level of competency including KPI/SLA reviews, reporting and performance troubleshooting and contract reviews
  • IT tech worker oversight / team leadership (or equivalent experience)
  • Project administration or Project management exposures
  • Proven experience in dealing with staff and management at all levels
  • Exposure to technical support (including deployment user support) of cloud-based technologies such as Office 365 and IaaS environments
  • ITIL Foundation Certification required
  • MCSE preferred (or equivalent experience)
  • Understanding of IT security expectations suited to the local market
  • Frontline Management / Managing People & Processes completion preferred (or equivalent experience)
  • Current, valid drivers licence
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IT Operations Manager Resume Examples & Samples

  • Work together with IT Operations staff to plan and execute projects, ensure that teams have appropriate product and technical specifications, direction, and resources to deliver products effectively by establishing realistic estimates for timelines while ensuring that projects remain on target to meet deadlines
  • Work cooperatively and collaboratively with other IT Operations teams within the company to share resources and maintain a shared, cohesive, technological direction as identified by the IT Director
  • Insure the IT Operations staff is effectively following ITIL based Change and Release Management processes and procedures
  • Track and report the status of IT related projects, acting as a gateway through which work should be assigned to appropriate IT Operations staff while ensuring that project scope is adequately focused and defined
  • Demonstrate leadership abilities to our commercial and government clients with the deployment of hardware, software, and ongoing maintenance that are coordinated based on defined schedules. Will be held accountable for “delivering projects on time, every time”
  • Lead the analysis of complex data using a variety of IT tools and prepare reports on system performance, availability, and other statistics for consumption by the IT Director and Program Management office. Ensure that systems are sufficiently monitored using specialized hardware and software to ensure maximum efficiency, early detection of pending issues, and to minimum outages. Coordinates the timely resolution of performance issues or outage conditions
  • Administer rotational on-call schedules and duties of the IT Operations staff. Coordinate and direct IT Operations staff activities after hours and weekends during deployments, upgrades, and maintenance. Serves as the first level of escalation for IT Operations staff. Assists IT Operations staff with the analysis, diagnosis and correction of problems related to the hardware and software assets of the company
  • In conjunction with the IT Director and System/Software Architects, demonstrate an Information Technology plan that meets the future needs of our commercial and government clients on technical challenges of industry demands
  • Manage the schedule and installation, configuration, operation, backup, recovery and general maintenance of servers, storage, workstations and related infrastructure for the company. Owns the content and coordination of all IT related plans, including the IT portions of the Disaster Recovery and Business Continuity plans
  • Serve as the technical lead from an IT Operations perspective in all client meetings which have implemented SGS Testcom programs and/or products. Collaborate closely with the other IT Managers, their Staff, and the IT Director on all new and existing company programs and initiatives
  • Evolve the existing systems, applications, programs and their related architecture as needed. Lead the analysis and present recommendations for both hardware and software solutions for existing and future programs or initiatives of the company
  • Help IT Operations staff resolve human resources issues. Tracking and approving vacation time. Insure that the staff is allowed sufficient time during the year to take their allotted vacation time. Monitoring individual employees’ performance and relaying this information to upper management using guidelines established by Human Resources
  • Provide leadership and guidance to coach, motivate, and lead team members to their optimum performance levels and career development
  • Review financial, billing and contractual documents, and other performance or monetary data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Manage the negotiation and acquisition of support contracts related to IT assets of the company
  • Determine staffing requirements, and interviews, hires and trains new IT Operations employees, or oversee those personnel processes
  • Any system related Certification (e.g. Red Hat Certified Technician (RHCT))
  • Any storage vendor related Certification (EMC / IBM / HP / Hitachi / Fujitsu)
  • Any virtualization related Certification (e.g. VMWare Certified Professional)
  • Any networking related Certification (e.g. Cisco Certified Entry Networking Technician (CCENT))
  • Any database related Certification (e.g. Oracle Certified Associate (OCA))
  • Project Management Certification (e.g. PMI Project Management Professional)
  • Proficient level scripting language ability
  • Proficient level ability utilizing UNIX and Windows command syntax
  • Proficient level ability regarding use, administration and architecture of network assets
  • Proficient level ability regarding use, administration and architecture of server assets
  • Proficient level ability regarding use, administration and architecture of operating systems
  • Proficient level ability regarding use, administration and architecture of disk arrays and disk subsystems
  • Proficient level understanding of security architectures and solutions as they relate to IT systems
  • Proficient level ability using general office tools including but not limited to Microsoft Windows based workstations, Microsoft Office suite of applications, and general Web based software tools
  • Strong leadership, project management skills, time management, and problem solving skills
  • Project management experience desired
  • Ability to excel in idea generation, evaluation, and prioritization, customer and partner engagement, cross-functional technical program management and building/ developing great engineering teams
  • Experience solving complex and large-scare hardware/software problems
  • A record successful delivery of IT solutions as an individual, team leader and or/ IT Manager
  • A willingness to dive into IT environments and technical issues as part of maintaining the skills necessary to manage and advocate products and projects
  • An entrepreneurial spirit with strong product and program management skills
  • Ability to work with technical and non-technical business owners to get things done
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IT Operations Exec Director Resume Examples & Samples

  • Minimum of ten years in information technology, including management, technology selection and implementation, data center operations, workstation support, service desk management, NW/Telecom management and installation support, infrastructure, project management, technology policy/procedures, and process management required
  • Minimum of six years leadership experience required
  • Bachelor's degree in computer science or management information systems required
  • Ability to establish order and perform in a complex, changing environment required
  • Demonstrated strength in leading individuals and teams in strategic thinking, formulation of transformational initiatives and effective execution of initiatives required
  • Ability to process understanding of application capabilities in order to address necessary requirements of the operational environment required
  • Ability to facilitate consensus in a matrix environment required
  • Proven experience in leading information technology process and procedures required
  • Exceptional interpersonal and communication skills required
  • Technical knowledge of hardware and software in Virtual infrastructure, mainframe, client/server, and PC networked required
  • Ability to motivate a diverse workforce with varying degrees of technology background and knowledge required
  • Ability to work with senior executives, physicians, hospital management, faculty, and researchers required
  • Certification(s) in Business Continuity, Disaster Recovery, Process Management, Quality, Project Management required
  • Master's degree(s) in computer science or management information systems preferred
  • Manage information systems functions and personnel in an academic medical center environment preferred
  • Technical knowledge of hardware and software in Virtual infrastructure, mainframe, client/server, and PC networked environment preferred
  • Working knowledge of systems, network architecture, software development methodology, systems and network design and troubleshooting preferred