Director, Operations Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the director, operations job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired. Read the complete guides below for more details.

  • Craft your perfect resume by picking job responsibilities written by professional recruiters

  • Pick from the thousands of curated job responsibilities used by the leading companies

  • Tailor your resume by selecting wording that best fits for each job you apply

Noavatar-profile
KW
K Welch
Kara
Welch
79254 Lola Rue
Los Angeles
CA
79254 Lola Rue
Los Angeles
CA
Experience Experience
12/2013 – present
Los Angeles, CA
Director, Operations, Footwear & Accessories
Director, Operations, Footwear & Accessories
12/2013 – present
Los Angeles, CA
Director, Operations, Footwear & Accessories
12/2013 – present
  • Manage Installs with PSD & Brand Managers
  • Work with BBC on fixtures and development
  • Manage budget throughout
  • Work with Creative services on showroom updates and refurbishing
  • Book and manage process
  • Create brief for marketing on select shots
  • Work with ADV to confirm creative
10/2008 – 10/2013
Philadelphia, PA
Director, Operations
Director, Operations
10/2008 – 10/2013
Philadelphia, PA
Director, Operations
10/2008 – 10/2013
  • Lead physician recruiting initiatives including networking, interviewing, oversee credentialing process, contract negotiation and onboarding
  • Increase quality by creating and implementing internal procedures for recruiting, scheduling and credentialing
  • Interface with Planning, QA, and other Manufacturing Supporting functions in ensuring customer expectations are managed
  • Assists the function in finance tracking providing frequent reports on various cycles, reporting progress and highlighting potential risks on opportunities
  • Overall responsibility for ensuring staffing and training of agents and functional Call Center staff are complete according to detailed project schedule
  • Develop and communicate Operations policies regarding new/existing procedures for Trading, Asset Movement, Call Center/TCS departments, Portfolio Accounting
  • Develop supervisors and managers in areas such as leadership, staff development and coaching, workplace policies, meeting facilitation, interviewing, etc
10/2002 – 05/2008
Detroit, MI
Director Operations
Director Operations
10/2002 – 05/2008
Detroit, MI
Director Operations
10/2002 – 05/2008
  • Effectively manage talent development within department. Recruit and develop teams to maintain high performance
  • Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions
  • Create efficiencies to manage Workers Compensation and Unemployment reports with management team to realize maximum cost savings
  • Develops and improves measurement and control systems to ensure highly effective performance in the areas of productivity, quality and cost containment
  • Work closely with the Nitrogen Services Management Team to develop strategy, metrics, and district specific action plans
  • Ensures and promotes the development of the area management team/succession planning through coaching, training and leadership development
  • Works closely with Managed Care department to increase the payor mix and to retain commercial patients
Education Education
Bachelor’s Degree in Business Administration
University of Cincinnati
Bachelor’s Degree in Business Administration
Skills Skills
  • A strong ability to be adaptable and flexible
  • Strong knowledge of applications and resources available for account management
  • Ability to work in a highly collaborative team environment. Comfortable making decisions and consensus building
  • Ability to understand profit and loss calculations and basic business finance
  • Very strong operational knowledge with solid business acumen
  • Strong organizational skills; attention to detail
  • Strong knowledge of best-in-class policies and procedures for running a call center and data management teams
  • Ability to deliver time-pressured projects on-time and on-quality
  • Solid knowledge of work measurement techniques and application
  • Ability to deliver time-pressured project on-time and on-quality
Create a Resume
1

Regional Director, Operations Resume Examples & Samples

  • Responsible for setting up all documentary and logistical preparations for current and future arena and venue operations in Brasil. This includes (but is not limited to) pre-opening plans, pre-opening budgets,
  • With each venue general manager, ensure compliance with all contractually obligated responsibilities and duties
  • Prepare the documentary and logistical framework for the operations of these avenues such that when the management and operational teams for these venues are hired, they will be able to reference policies and procedures, manuals, and best practices which you will have established in writing to a level which are executable and actionable
  • Understand the future functionality, physical plant, and business goals of each venue, and to produce the materials referred to above for each venue
  • Providing support to venue general managers, project managers and operations teams, especially as they relate to pre-opening responsibilities
  • Participate or lead certain aspects of the human resources sourcing and assessment of candidates each venue
  • Assist AEG Facilities senior management in assessing business development opportunities, including travel to and meeting with potential clients
  • Collect, organize, and fine tune all materials relevant to producing a best practices inventory of resources and materials which can be used by AEG Brasil in future
  • At the discretion of senior management of AEG Facilities, you will be asked to lead or assist in specific operational execution projects. These assignments may involve stays outside of São Paulo
  • Coordination of special projects which shall be assigned to you at the sole discretion of AEG Facilities’ management. These may include, but are not limited to projects related to sales & marketing, content and performances, and research into potential business development
  • Special projects as directed
  • College degree in related field required; Advanced degree or technical certificates preferred
  • At least 7-10 years prior related experience in venue operations and management with specific emphasis on management of multiple venues
  • Either demonstrate proficiency or demonstrate a willingness to learn basic, conversational Brasilian Portuguese
  • Experience reviewing legal contracts strongly desired
  • Proficient with Microsoft Office Products including Word, Excel, Outlook and PowerPoint
  • Ability to effectively interact with all levels of management, promoters, suppliers, guests and visitors
  • Ability to multi-task, prioritize and problem solve in a fast-paced environment
  • Ability to maintain the confidentiality of highly sensitive information
2

Director, Operations Resume Examples & Samples

  • Minimum 10 years of distribution experience to include 5 years in a leadership role within a medium to large distribution center with primary accountability for an entire shift or segment
  • Bachelor’s degree (13 years combined college education and work experience may be substituted for a degree)
  • Strong, practical understanding of distribution
  • Ability to establish & execute plans including contingency planning
  • Skill in leading, motivating and holding accountable a large team
  • Ability to quickly assess situations and develop creative solutions to complex problems
  • Ability to work effectively cross-functionally to manage multiple stakeholders with conflicting needs
  • Experience in wholesale and/or retail distribution in an environment with fluctuating volumes is preferred
3

Director, Operations Management Footwear Resume Examples & Samples

  • Take cross country accountability for the allocation, development and execution of centralized product development for other LOs’ production facilities under the same designated groups of factories he/she manages
  • Build a comprehensive business case with quantifiable ROI to steer suppliers‘ substantial investment decisions constantly, influence and drive mindset change of on recruitment as well as financial investments
  • Develop and train key personnel, provide ongoing coaching and mentoring of direct reports to strengthen the organization. Maintain a flexible organization structure capable of adapting to changing business needs
  • Can think cross functionally
  • Chinese, Indonesian or Vietnamese local language an advantage
  • HQ/regional experience on product creation, production / quality and functional areas such as Costing, Planning or Materials or min 4 years combined experience as Senior Manager Product Creation and Senior Manager Manufacturing preferred
4

Director, Operations, Tuition Financing Inc Resume Examples & Samples

  • Leads the operational components of development, delivery and administration of State 529 College Savings Plans
  • Manages the relationship with several external vendors to deliver record keeping services, telephone services, web functionality and print services to State 529 clients and individual account owners
  • Interacts with lead staff in each State's Treasurer's Office to deliver high quality customer service
  • Expertise of the 529 product, business practices/policies and regulations to ensure that the product is serviced accurately and within compliance standards is strongly desired. Serves as the Registered Principal for all registered reps under his domain and performs all supervisory functions for compliance with NASD and MSRB rules and regulations
  • Must become an expert on all transactional processes for each State plan and regulatory rules that govern 529 plans. Must also interact with business partners from Finance & Actuarial, Law, Risk Management, Asset Management and Product/Portfolio Management
  • 10 years relevant business and industry knowledge
  • Experience with transfer agency functions including record keeping, print and web services are required
  • NASD Series 6 and 63 registrations or ability to obtain within 180 days
  • Deep knowledge of transfer agency/record keeping function required
  • Six Sigma or LEAN proficient is desirable
  • Strong communication skills with the ability to lead team through collaborative decision making process
  • Proven experience in project management, coaching and developing a strong leadership team, excellent communication skills (written, verbal and presentation) and sound decision making skills
5

Director, Operations Launch Resume Examples & Samples

  • Reinvent the launch practice for Microsoft to address the new dynamics of delivering cloud services and devices, effectively balancing Microsoft's unique innovation-driven culture and time-to-market demands with the controls required to ensure quality delivery. Build data-driven case for change informed by current performance
  • Build aligned practice elements and transformation plans to support the practice evolution - roles & responsibilities, policies, processes, rhythm of business, reporting, measurement system, and change management plans
  • Enroll leaders at all levels across the company - Engineering, Sales, Marketing, Operations, and Support, in the transformation
  • In addition to the core job responsibilities above, as a senior member of the Planning and Launch Services Organization, the Director of Operations Launch will be expected to play an active leadership role across the launch community, an active role in the health and development of both that community and the Planning and Launch Services Organization
  • Bachelor’s degree in business management, engineering, Finance or related discipline, or equivalent work experience
  • A minimum of 10 years complex project or program management, preferably in large commercial enterprise
  • A minimum of 5 years new product introduction for software/technology services company, preferably cloud services
  • A minimum of 5 years management with at least 3 years managing managers in a 20+ person organization
  • New product introduction; product launch in software or technology services industry
  • Business transformation; process reengineering and change management
  • Exceptional leadership driving aligned vision and accountability to results for complex, multi-disciplinary projects across large, global, matrixed organizations
  • Unwavering advocacy for customer and partner
  • Ability to build strong, effective partnerships at multiple levels within the company
  • Strong business acumen with ability to drive clarity and build go-to-market plans from ambiguous and potentially conflicting strategies, informed by market compete perspective
  • Ability to influence at Sr. Levels outside organizational boundaries
  • Consistent track record for delivery against tight timelines with constrained resources
  • Strong written and oral communications skills at all levels including executive audiences
  • Conviction, courage and willingness to challenge the status quo, even if perspective may be unpopular
  • Passion, positive energy and the ability to create a fun environment, even during times of stress
6

Director Operations Management Footwear Resume Examples & Samples

  • Responsible for budget (PEX and T&E), personnel and supplier relationship of the designated factories / Operations centers
  • Collaborate with other SOMs and functional Heads (Costing, ME, Materials etc.) on implementing cohesive and consistent practices and procedures with regards to managed product categories and current and future manufacturing scope
  • Ensure best practices, cohesive messages, projects are shared or implemented consistently across factories via ability to lead/steer supplier’s management and organization toward a shared vision
  • Proven management experience incl leading, developing and motivating and building a sizable organization
  • Ability to utilize depth and breath of technical, products and interpersonal knowledge and skills to analyze and solve complex issues
  • Ability to Influence internal and external stakeholders
  • Have proven depth and breadth of experience across multiple area of sourcing which can be called up on to co-lead or support regional or global projects
  • Can independently lead LO based or Regional projects
  • Excellent written and verbal English communication
  • University degree preferably in related fields
  • 10+ years in Sporting goods industry with at least 3 year people management experience
7

Director, Operations Control Resume Examples & Samples

  • Ensure the management are aware of significant exposures to risk and contribute to the improvement of control and governance systems and processes, operational efficiency, improvement in service standards, good quality control on operational and transactional risks
  • Maintain consistency with global policy and regulatory standards, actively addressing control aspects for the HK based activities
  • Work with the various business units and functional heads to ensure appropriate segregation of duties for investment activities are in place and oversee monitoring and quality assurance activities as necessary and adherence to policy/procedures
  • Review sales, operations, finance, client on-boarding and dealing departments’ policies and procedures, identify and quantify gaps and develop/implement action plans to bring in line with RBC and WM standards
  • Implement and perform anti-fraud controls via performing regular sample review of trade tickets, payment instructions, reconciliations and tape recording to identify and monitor on-going control weaknesses
  • Act as the primary interface for internal and external audits for detailed business line and related information
  • Ensure appropriate service levels are established and meet with outsourcing providers on
  • A regular basis for quality assurance and issue resolution
  • Maintain and update outsourcing register for all WM Hong Kong legal entities
  • Ensure reconciliation for WM Hong Kong legal entities are up to date
8

Executive Director, Operations Resume Examples & Samples

  • Plans, coordinates and prepares operating budgets, capital budgets and quarterly assessments
  • Works closely with Engineering team on technical and facility projects as required
  • Oversees a roster of 100 - 150 technical production staff including freelance, and staff production technicians, including editors, camera operators, technical directors, technical supervisors, audio mixers, graphics operators/artists and playback operators
  • Identifies and implements new technologies where applicable
  • Coordinates integration of production with Master control operations team
  • Responsible for hiring, training and maintaining technical crews
  • Coordinates, monitors and directs all production and post-production activity, ensuring schedules and financial goals are achieved
  • Oversees the support staff and production schedulers for all pre-production, post production, graphics and studio production
  • Bachelor’s degree in Communications or related field preferred but not required
  • Minimum 3-4 years experience in Production required with at least two years in a supervisory role
  • Good verbal, written communication, negotiation, and presentation skills, as well as good interpersonal skills are required
  • Ability to manage multiple projects, leadership skills, and strong analytical skills. Spanish a plus
  • Knowledge of Microsoft Office applications, including Word, Excel, PowerPoint, Outlook and Explorer are needed
  • Good organizational skills and attention to detail are required. Demonstrated skill in developing and maintaining effective business relationships is necessary
  • The ability to multitask and work effectively under changing priorities and daily time constraints is required
9

Director, Operations, Footwear & Accessories Resume Examples & Samples

  • Marketing & Operations Budget
  • Build budget. Monthly conference call with Marketing to align spend
  • Manage budget through monthly review and forecast with Finance
  • Capital Footwear & Accessories
  • Build budget with sales & accounts
  • Receive and work through floor plans
  • CAR paperwork through floor plans
  • Work through projects with sales PSD on design plans
  • Work through prototype phase with PSD- mostly Footwear
  • Work through LOA’s with account
  • Manage Installs with PSD & Brand Managers
  • Manage budget throughout
  • Receive and keep library of photos
  • Work through “punchlist” with PSD
  • Monthly capital forecast meetings with Capital team
  • Weekly meetings with PSD
  • Store visits for set or proposed shops
  • Fixture research for new development
  • Discuss with sales/ BM’s and place fixture inventory orders
  • Fixture Liaison
  • Work with BBC on fixtures and development
  • Work with Regal & Apac on fixture reviews/ updates and orders
  • Co op
  • Lauren & Polo Footwear, Accessories
  • Build budget with sales
  • Monthly meeting & email with sales for updates/ paperwork requests
  • Enter in claims log for Ad#
  • Approval by Joel
  • Hand off Caitlin/Cristina enter system
  • Communicate Ad# to account or sales
  • Approve in system
  • Manage monthly with Finance
  • Polo Creative process of coop
  • Communication with account on creative paper, did we meet guidelines?
  • Adv. Approval and communication with Reid/Tim for final approval
  • Work with Men’s team on crossover product for apparel ads
  • Polo National Advertising
  • Schedule seasonal meetings with Advertising
  • Verify selection/buy with sales for paid for shots
  • Create brief for marketing on select shots
  • Place sample order with production
  • Check in and send shoes to shoot
  • Set up review meeting with Advertising/Joel to set Media plans
  • Market
  • Meet with Creative services to schedule artwork and flowers
  • Work with Creative services on showroom updates and refurbishing
  • Book Caterers and staff
  • Build Menus
  • Supply headcounts and hours
  • Book, dress and manage models
  • Book Collection model and clothes for 650
  • Tradeshow
  • Contract and negotiations
  • Room and Flight communications
  • Badges
  • Insurance paperwork
  • Book Steve
  • Food and drinks
  • Flowers
  • Booth Porter
  • Review product in and out
  • Booth props and updates
  • Charity
  • Book, process paperwork and fill tables
  • Caitlin will to brief for book ads
  • Book and manage process
  • Work with ADV to confirm creative
  • Incentives
  • Source and order incentives
  • In-store imagery
  • Oversee process
  • Training tools
10

Director, Operations Resume Examples & Samples

  • Work with GM on all projects and purchases
  • Oversee repair and maintenance of all facilities, systems and equipment, including air handlers, compressors, energy systems, scoreboards, message boards, dasherboards, ice resurfacers,
  • Create IT manuals and implement procedures
  • Hire, train and supervise IT Manager and network and telecom coordinators
  • Create and update operating manuals
  • Create and supervise training programs
  • Oversee and assure cleanliness of all areas and equipment
  • Hire, train and supervise Housekeeping and Conversion Managers
  • Create and implement inventory control procedures
  • Keep detailed and accurate records
  • Hire, train and supervise the Shipping/Receiving staff person
11

Technical Director Operations Resume Examples & Samples

  • Switch or Direct live productions, including newscasts, news updates, local programs, special events and live remotes
  • Liaise between news and technical operations group
  • Ensure the quality and integrity of technical parameters during productions
  • Work with news producers/directors and technical operations group regarding all aspects of news production to maintain proper standard
  • Give technical assistance to producer/director regarding on-air presentation
  • Participate in quality control and Broadcast Report follow-up
  • Studio operations including camera, teleprompter and audio
  • Graduate of a post secondary Broadcast program or related experience
  • Minimum five years experience in a broadcast environment
  • Experience in studio productions and related equipment
  • Experience with Ross production switchers
  • Experience switching and/or directing live and taped productions is required
  • Ability to make decisions quickly and accurately while under pressure
  • Successful applicants will have effective interpersonal, communication and organizational skills
  • Ability to innovate and suggest new ideas
12

Director, Operations, Pristine Seas Resume Examples & Samples

  • Program management: Plan and direct operational, financial and administrative activities of Pristine Seas on behalf of the Executive Director (ED). Organize and run weekly planning meeting with core team, and have clear action items and follow-up after meetings. Provide information and deliverables to help ED and Pristine Seas be more productive and effective. Oversee and manage highly prioritized projects. Direct the workflow of other individuals within the organization. Take on other responsibilities as directed by the ED. (30%)
  • Strategic initiatives: Lead discrete projects on behalf of the ED. Manage core project internal communication and outreach support. Provide strategic guidance to the ED. Ensure effective network/partner communications. Provide strategic advice to improve the daily management of the project. Participate in the development of financial/development strategies. (20%)
  • Internal NGS communications and coordination: Attend meetings and coordinate with other NGS teams (including Science and Exploration and NG media units), in particular with NGS’ developing ocean initiative. Collaborate closely with the extended Science and Exploration team, NGS media and other NGS groups to procure and distribute appropriate content to stakeholders. Assist in the development, creation and distribution of press kits, exhibits, social content, blogs, and general web site content. Develop presentations for key events. (20%)
  • Plan leadership events: Arrange and manage key project meetings in support of project strategic objectives, in particular annual Pristine Seas team meetings and Advisory Board meeting. Coordinate with Manager of International Relations, who is responsible for leading policy-oriented events in target countries. Work with project coordinator to develop necessary collateral and materials. (15%)
  • Program administrative support: Lead and direct the work of administrative support staff. Oversee project coordinator to maintain monthly reports, program files and program calendars. Work with ED to manage contracts. (15%)
13

Director Operations & Technology, Pga.com Resume Examples & Samples

  • Proven experience with assessment, development, and deployment of digital products in environments using one or more of the following web and data services: OBJ-C, JAVA, AJAX, Web Services, CSS, XSLT, HTML, HTML5 and PHP, JSON and XML
  • Ability to collaborate and work closely with and across functional teams, including product management and operations, on product strategy, business and functional requirements, management of product development, product testing and quality assurance
  • Experience in fostering and managing relationships with senior product management and technology service groups across various internal departments, including ad operations, web development, structured data, architecture, core video and infrastructure
14

Director Operations & Technology Pga.com Resume Examples & Samples

  • Ability to lead the day-to-day operations of PGA.com site and products, overseeing all technical operations of the business, including project management, prioritizing development and managing timelines, quality assurance and the overall project lifecycle
  • Understand and manage the data flow systems for digital sites and products, from the upstream consumption of third party data (i.e. scoring, social content), to the creation, use, and display of content on digital products and websites, to downstream distribution and syndication partners
  • Minimum of 7 years of project management of large scale web / mobile projects
  • Familiar with Drupal CMS, and knowledge of general CMS practices
  • Good understanding of Agile Methodologies
  • Experience and demonstrable knowledge with video streaming technology, database and data feed architecture, push notification and SMS technology, registration and authentication technology, analytics technology and ad serving technology
15

Director, Operations, Output Solutions Resume Examples & Samples

  • PVC card personalization and mailing
  • Color Digital Card Production and mailing
  • High Speed Laser Printing and mailing
  • Commercial Print Operation
  • Production Support / Control
  • Capacity management
  • Industrial Engineering with a focus on process improvements, space planning
  • Warehousing including Secure Vault Storage,
  • Shipping and Receiving
  • Technical Maintenance
  • Other related or assigned functions for the overall organization
  • A Bachelor's Degree in industrial engineering, operations management, business management, or related is required and a graduate degree in business or operations is preferred
  • 10+ years of manufacturing experience with 4 –6 years in management
  • Hands-on experiences with Lean manufacturing and/or Six Sigma processes are required, appropriate certifications are desired
16

Director, Operations Resume Examples & Samples

  • Ensure confirmations and Settlements of FX/Bonds/Equity transactions are executed in a timely manner, adhering to procedures and settlement cut off times
  • Support Internal departments by providing appropriate operational perspective guidance
  • On an ongoing basis meet with Core business partners to discuss upcoming initiatives, projects, new requirements etc. Log all issues / changes & comments as appropriate in procedures and issues tracking logs
  • Direct and supervise operation staff, providing managerial and technical support as appropriate. Provide an environment for the development and growth of the individual staff members, ensuring regular feedback on performance and opportunities for training
  • Maintain regulatory report to FSA, JSDA & BOJ
  • Manage operational related system enhancements for clients and authorities related initiatives
  • Review documents for trade settlement (cheques, application for remittance, depositary receipt. Etc) prepared by operation staff, and authorize settlements
  • Ensure client static data information (such as settlement instructions) is maintained correctly and in a timely fashion to avoid settlement failure/losses
  • Liaise with local clients during Tokyo business hours and provide feedback to Operations Toronto/London to ensure settlement of offshore booked trades
  • Specialized processing – Closely monitor trade processing of transactions with government institutions who require customized confirmations/ settlements
  • Safe Management - Adhere to strict Control of the branches safe & its contents
  • Update Operations related topics/events to Tokyo Management Committee on monthly basis
  • Provide opinions from the Operational perspective to Tokyo Deals Committee
  • Review and maintain segregation of client’s money co-operate with head of Finance Dept
  • BRP business unit head for Tokyo Operations
  • Overall knowledge of FX, Money Market, Securities and Derivative products
  • Knowledge of money control (remittance, receive, bank cheque, etc) in various methods
  • Ability to co-ordinate various type of requirements from internal/external clients in corporate with related dept. such as ISDO or Finance
  • Ability to manage and drive Operations team with strong leadership
  • Ability to build up reliable relationship with internal/external clients
  • Advanced knowledge of the practices, procedures, and principles relative to managing large operational/processing service areas
  • Strong planning and management skills
  • Ability to motivate staff in a large scale, high volume environment
  • Solid knowledge of work measurement techniques and application
  • Well-developed presentation and communication skills, both written and verbal, to convey ongoing changes/improvements in the operational/processing areas
  • Strong negotiating and decision making skills
  • Strong understanding of operational processes/delivery systems
  • Key relationships with a wide range of Senior Management, Internal and External professionals
  • Legal & Compliance – Consult with Legal Dept for matters related to transactions, internal control, etc
  • Sales Dept. –Exchange information related to: clients, products, trade conditions, etc. for accurate settlements of transactions
  • Finance Dept. –Discuss funding and accounting matters
  • Integrated Service Delivery Operations (Singapore) – maintenance, upgrade of current system and enhancement of new system required by clients and/or authorities
  • Internal/External banks – Agent for payment/receipt money with clients
  • Clients – All aspects pertaining to trade settlement. Contact to resolve problems, & manage their request
  • Toronto Middle office –Exchange necessary information related to derivative trade or structured bond etc
  • Toronto Fixed Income trade support group – Exchange necessary information related Fixed income transactions
  • Toronto/London/Singapore operations – Daily trouble shooting
17

Regional Director, Operations Resume Examples & Samples

  • University Degree – Preferred MBA, B Comm
  • Minimum of 8 – 10 years financial services industry
  • Comprehensive knowledge of the regulatory environment for banking and investment products
  • Highly developed and proven project management, coaching and communication skills
  • Seek and seize opportunities, take risks willingly after prudent analysis
  • Strong work ethic, work well under pressure
  • Flexible and empathetic, able to work effectively in a variety of situations
  • Ability to resolve a magnitude of diverse, complex and ambiguous issues/situations in a creative manner
  • Strong ability to identify complex problems and review related information to develop and evaluate options and implement solutions
  • Strong presentation skills; both written and verbal
  • Strong leadership and management; understands navigates existing work, organization and power structures, and makes recommendations with a clear sense of organizational impact
  • Strong conceptual thinking, good ability to take a holistic and integrative view, and consideration for influence and impact on various levels within business
  • Understands, describes and navigates existing work, organization and power structures and makes recommendations with a clear sense of organizational impact
  • Expert ability to build and maintain a diverse team who work toward the achievement of clearly defined individual goals while maintaining
18

Director, Operations Engineering & Mobile Resume Examples & Samples

  • Lead the Operations Engineering function for Walt Disney Parks & Resorts Technology, including Reliability Engineering, Enterprise Monitoring, Platform Tools, Process Engineering & Governance
  • Strategy & pipeline development for engineering tool delivery focusing on simplified operations applications, application & infrastructure automation, all varieties of monitoring & logging solutions enterprise wide to suite all WDPRT with measurable targets to reduce MTTR & improve overall system availability
  • Develop & execute an ESM/ITSM function focused on lean process engineering & detailed process governance to measure overall WDPRT segment availability, operational throughput & change success rates
  • Developing business alignment on the definitions of WDPRT operational success & key performance metrics
  • Lead Mobile Device function for Walt Disney Parks & Resorts Technology including Mobile Device Strategy & Mobile Device Operations
  • Lead the Mobile Device Strategy owning mobile cast devices & digital signs, to provide long term, low cost solutions to our mobile devices including remote administration of the devices, monitoring & availability statistics of the devices, a common device strategy & roadmap along with a strong business alignment ensuring that roadmaps across the portfolio are converging: business need to technology solution
  • Develop and execute a Mobile Device Operations focused on clear & concise operational metrics, centralized support leveraging other WDPRT operations teams, standard identification & escalation of issues & producing a mobile device lease strategy aligned with the needs of our business partners
  • Partnership across the Systems Engineering & Operations teams in leading major incident management on live triage calls in a shared executive on-call rotation
  • 10+ years of relevant experience in IT/IS management
  • Demonstrated experiencing in engineering strategy, planning & delivery for enterprise-scale solutions
  • Demonstrated experience in operations & production support for enterprise-scale technology solutions
  • Demonstrated expertise in leading triage & integration functions on enterprise-scale solutions
  • Demonstrated experience in both architecture of solutions and application/solution development
  • Demonstrated knowledge of and hands-on experience with high-scale web architectures, patterns, and technologies, specifically Java, Event-Driven Architecture, and ReST
  • Demonstrated mastery of IT Service Management processes
  • Demonstrated professional written, verbal, and presentation communications skills
  • Demonstrated track-record of delivering innovative, high quality solutions on-time and on-budget
  • Demonstrated experience in delivering results in a multi-sourced vendor environment, with delivery partners on & off-shore
  • Proven ability to manage and facilitate annual operating plans and 5 year plans
  • Demonstrated inclusive leadership, which embraces diversity
  • Ability to communicate to executive audiences, and deliver results through influence
  • Technology experience in the hospitality/travel industry
  • Demonstrated experience suporting solutions in International regions
  • Certification in ITIL
  • Bachelor of Science in Computer Science, Computer Engineering, or related discipline
19

Director, Operations Resume Examples & Samples

  • Partners with all cross-functional teams to ensure the timely execution of results
  • Preparation and production of special projects
  • Coordinates with Finance to develop production and staffing plans
  • Responsible for building safety as well as compliance with OSHA and applicable government agencies
  • Builds teams and develops leaders
  • Ensures timely production of quality product
  • Ensures facility is clean and organized and equipment is maintained in excellent condition
  • Implements projects and serves as change agent
  • Accountable for delivery of facility financial results
  • Development and execution of goals and objectives that support corporate business strategies
  • Works closely with People Operations on any decisions/actions affecting employees
  • Supports and grows the company’s culture
20

Director, Operations Resume Examples & Samples

  • Includes leadership of financial metrics for company owned and third party supplier contracts and accountability for distribution audit, payment and freight claims standards for multi distribution sites
  • Responsible for distribution management systems recommendations and standards
  • Builds/maintains effective relationships with cross-functional operations and corporate departments
  • Monitors operations and financial best practices to ensure success across a complex distribution network and or site including the impact of technological advancements, especially in regards to WMS (warehouse management systems) and automation
  • Sets and utilizes operational and financial KPI’s
  • Acts as Rent The Runway’s ambassador to internal and external business partners
  • Accountable for enterprise freight, audit, payment and claims process
  • Keeps current on industry financial trends and communicates potential impact
  • Responsible for the financial inputs into the AOP for all global distribution movements
  • Provides systems, process, financial standards and operational proficiencies distribution movement
  • Ensuring that all distribution operations and systems comply with local PRO, health, safety, and environmental/risk management legislation as well as with Corporate Policies
  • Demonstrated capacity to implement process re-engineering with very hands on approach
  • Stays current with trends, regulations and initiatives regarding transportation
  • 8- 10 years experience in distribution /logistics in a fast moving consumer goods, retail, and/or start-up company
  • Operations and distribution leadership position with responsibility for significant financial reporting/spend management
  • Experience with distribution management warehouse systems, freight payment systems and implementation of these systems is highly preferred
  • Applies knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
  • Ability to work in a highly collaborative team environment. Comfortable making decisions and consensus building
  • Demonstrated leadership, analytical and strategic planning skills
  • Proven negotiation and idea persuasion skills
  • Experience starting a distribution/manufacturing plan
  • Strong abilities to quantify data and make recommendations based on the results
21

Director, Operations & Controls Resume Examples & Samples

  • Variable and Life Licenses
  • Knowledge of insurance and investment products
  • Ability to execute, good organization skills, risk identification skills, management courage and decisiveness
  • Must be comfortable in front of large and small audiences
  • Good PC skills (Word/Excel)
22

Regional Director, Operations Resume Examples & Samples

  • University Degree – Preferred MBA, B Comm & CA, CMA or CGA
  • Comprehensive knowledge of the regulatory environment for banking and investment product
  • Expert ability to build and maintain a diverse team who work toward the achievement of clearly defined individual goals while maintaining a collaborative understanding and focus on the overall business purpose and direction
23

Director, Operations Resume Examples & Samples

  • 7-10
  • Effective use of technology and tools such as SharePoint and Microsoft Office Suite, including proficiency in Excel and PowerPoint
  • Strong knowledge of PSC and JLL policies and procedures
  • Ability to multi-task and manage PSC activities for multiple clients
  • Experience with business continuity planning
  • Versed in practices of Facility and Data Management
24

Director Operations Post Services Resume Examples & Samples

  • Minimum 5 years’ experience in a post-production facility with advanced technology capabilities (UHD, HDR, Color Grading, Sound, Editorial, etc…)
  • Must be detail and results oriented with ability to multi-task under pressure
  • Must have exceptional capacity to maintaining a strong sense of teamwork across operational groups
  • Candidate must be proficient in Word, Excel, PowerPoint, and familiar with Windows operating system
  • Strong technical background within Mastering, Editorial, Color, Sound, and New Technology operations
  • Strong oral and written communication skills for interfacing with potential and existing clientele
  • Excellent organizational abilities necessary to coordinate the multiple and simultaneous tasks
  • Experience working with creative talent
25

Director, Operations Management Resume Examples & Samples

  • Successfully lead a team that is focused on high customer service for our clients through data, quality, and responsiveness. Will be responsible for leading the team to be proactive vs. reactive – to be measured by client satisfaction scores as follows: corporate monthly survey, monthly facets survey goal of 8.0 as minimum
  • Collaborate closely with other functional areas within Lending to ensure client focus is maintained 100% of the time
  • Demonstrate innovative thinking and thought leadership by continuing to evaluate our service techniques and strategies and ensuring that they meet or exceed the needs of our clients and are the most efficient for Fiserv. Ensure that our service methodologies provide outstanding service that is reported on and measured on a regular basis
  • Ensure that we effectively integrate new product offerings into existing processes that result in a high degree of client satisfaction and adoption
  • Exceeds 100% of client and internal SLA’s and meet or exceed all established survey goals
  • Manage client defined and internal service level results across multiple product lines using budget, forecasting, capacity planning, and resource allocation best practices
  • Hire and retain top talent to achieve less than 15% voluntary attrition rate. Develop and manage talent and have a production ready successor for all key positions
  • Lead a culture that results in 75% associate engagement based upon annual Fiserv survey
  • 5+ years of relevant work experience in financial services or related industry
  • Experience with Lending from a servicing and/or origination perspective preferred
  • 5+ years of management experience which includes but is not limited to budgeting, setting strategic direction, staffing, reporting, associate development and succession planning
  • 10+ years directly servicing clients with a history of strong communication at all levels within the client organization
  • Outstanding people management experience (managed 10 + people including managers)
  • Excellent verbal, written and group communication skills; ability to communicate with technical and non-technical audiences
  • Proven ability to understand complex business and technical concepts and translate to the client or associate
  • Ability to work effectively at all levels within the organization
  • Ability to work independently and maintain tight deadlines
  • Strong results orientation with demonstrated track record of success
  • High degree of adaptability and flexibility
  • Ability to analyze data and make it actionable
  • 20 – 30% of travel
26

Director, Operations & Knowledge Management Resume Examples & Samples

  • Customer Support: Manage on-going and long term customer support operations for B2B and consumer facing products and services including: provide key findings and recommendations derived from gap analysis, best practice, process design, and capability assessments. Provide oversight of customer support capabilities; develop KPI’s, goals, forecasts, streamline processes and improve tools & resources. Ensure customer satisfaction is achieve by overseeing operations responsible for all customer interactions and responding to escalated issues. Developing and maintaining industry standard quality assurance programs
  • Knowledge Management: Oversee and continue to design and develop the knowledge management team responsible for ensuring training documentation is created and maintained and tools are utilized to provide effective, versatile training and knowledge base solutions
  • Operations Management: Prioritize objectives/deliverables to align with business goals and coordinate activities across departmental resources. Assess and analyze the content servicing workflow and provide and implement recommended changes to ensure accurate on-time delivery. Work with cross functional teams responsible for the delivery of assets to Tech Ops clients and recommend changes to improve delivery process which reduces level of effort of all teams involved. This will include partnering with the Marketing and Communications position to help lead efforts to improve operations through communication activities
  • Partner Performance Management: Provide oversight to program initiatives being handled by vendors which includes Customer Support, CHOP and Digital Media Operations teams. Ensure vendors are meeting SLA’s and working towards any improvements wherever necessary to meet the department’s internal SLA with our clients
  • Staff Management & Development: Manage all aspects of team function including, but not limited to: Training, developing and empowering staff
  • Financial Management: Prepares, manages, optimizes and reports on program budget. Ensures timely funding of projects and services through client billing. Review financial statements and data and utilize financial data to improve financial management. Prepare and control operational budgets. Audit monthly financial billing from Vendors to ensure accuracy
27

Director, Operations Resume Examples & Samples

  • Ensure operational standards for cost, quality, delivery, environmental, health and safety is met
  • Develop and Drive positive cultural change in manufacturing operations via clear operations performance improvement plans and confident leadership
  • Interface with Planning, QA, and other Manufacturing Supporting functions in ensuring customer expectations are managed
  • Direct implementation and execution of the ELC Continuous improvement process to achieve: ◦
  • 8- 10 years in a manufacturing environment with demonstrated progression through various levels of management and responsibilities
  • 5% Travel
  • Demonstrated project management skills with strong communication skills (oral & written)
28

Director, Operations Resume Examples & Samples

  • Contribute to the evaluation and development of operational strategy and performance goals and objectives in cooperation with executive team
  • Formulate, manage and control production operating budget and ensure that manufacturing costs are within budget
  • Meet production schedules and maintain cost objectives as defined by customer requirements and management
  • Develop and define critical performance metrics to control processes, measure performance, and guide corrective action
  • Direct all personnel activities including staffing, employee relations, goal setting, personal development, performance reviews, discipline and terminations
  • Forecast labor resources required and hire necessary production staff and support positions
  • Ensure compliance with government regulations in the workplace including labor regulations, OSHA and maintain safety policy and procedures
  • Liaise with other functional areas so as to understand all necessary aspects and needs of operational development, and to ensure they are fully informed of operational objectives, purposes and achievements
  • Extensive knowledge of operations management theories, principles, methods and practices
  • Thorough knowledge of OSHA, EPA, DOT, FDA, DEA, SAP & ISO rules and regulations
  • Thorough knowledge of Good Manufacturing Practices (GMP)
  • Strong SAP knowledge
  • Strong skills in talent management and development
  • Strong skills in developing and delivering effective presentations
  • Advanced skills in financial and analytical management
  • Advanced interpersonal skills in dealing with senior company executives
  • Ability to apply knowledge of advanced manufacturing and inventory management practices
  • Ability to direct, plan, organize, assign, review and evaluate the work of subordinates
  • Ability to make effective and efficient use of financial resources to achieve objectives
  • Ability to understand profit and loss calculations and basic business finance
  • Ability to persuade, influence and impact others
  • Ability to communicate effectively orally and in writing, including preparing and presenting information
  • 5-8 years: Experience in a leadership or director role
  • 10-15 years: Progressively responsible operations experience in a manufacturing facility
29

Director Operations Resume Examples & Samples

  • Facilitate successful, seamless term starts including introduction of new programs with optimal use of resources and communication and visibility to challenges and successes
  • Manages 7/24 student support services, keeping agreed SLA’s and implementing a constant quality improvement process
  • Point of contact for on and off office-hours escalation of issues preventing the best student experience and provide guidance on remedial options
  • Maintain and conduct analysis of service performance metrics, data trends, quality, processes and customer input to support organizational and management reviews and to improve service levels as experienced by the student and faculty
  • Develop and maintain close relationships with partner operational areas and with Laureate services areas to orchestrate the implementation and ongoing execution of services for partnership online operations
  • Ensure all operational areas at the partner and Laureate support new program launches or changes
  • Project management for all initiatives that include an operational component
  • Identify opportunities for performance improvement needed to achieve an inspiring student experience
  • Achieve scalability by implementing a master cycle planning and scheduling process across all service groups
  • Develop clear, actionable plans to improve student and faculty satisfaction/loyalty by identifying service performance issues and working with appropriate resources to implement and track service improvements
  • Collaborate with IT to support design and implementation of creative solutions to support student experience goals
  • Other special projects as needed
  • Bachelor's degree required, preferably in a business or engineering related field. MBA or advanced degree in Operations Management a major plus
  • Minimum of 5 years of Operations Management or related experience
  • Experience working in an academic student service organization or in a cyclical service delivery environment is a major plus
  • Experience working in a partnership environment is a plus
  • Bi-lingual in Spanish or Portuguese a plus
  • The successful candidate will have proven facilitation, analytic and presentation skills
  • Understanding of statistics and data based decision-making
  • Exposure to service production planning, scheduling or capacity planning preferred
  • Experience with Lean or 6-sigma process improvement methodology and change management is highly desirable
  • Excellent communication and presentation skills with proven well-developed written, oral and interpersonal skills
  • Self-starter with drive, determination, focus & initiative that can work independently and manage multiple priorities
  • Ability to travel 5-20%, depending on business needs
  • Strong analytical skills: strong production and management of KPI’s, SLA’s and use of reporting and business intelligence tools for self-reporting
  • Strong Computer skills: Intermediate to advanced skills/knowledge of CRM and BI platforms, Microsoft Office Suite with special emphasis on advanced Excel and Access
30

Director, Operations Resume Examples & Samples

  • Manage the trade cycle process between brokers and the custodian banks
  • Ensure accuracy of all positions, cash and broker data on the trading order management system
  • Coordinate account transitions and new fund launches
  • Provide cash reporting and other analytics to the trading and portfolio management teams
  • Provide oversight of back office services including reconciliation, corporate action processing and direction for transaction posting; serve as escalation point for back office
  • Review and refine existing controls/procedures to continuously improve the quality of these controls, and ensuring clear and concise documentation is created and maintained
  • Facilitate audit deliverables
  • Ensure controls for all processes including operational compliance for SSAE16 are up to date
  • Provide support to Legal, Compliance, Product, Relationship Management and Analyst teams
  • Prepare executive summary reporting for committees and various risk meetings for review of AVP Regional Head of North American Investment Operations
  • Create, report and manage to key risk indicators for all functions. Diagnose issues and prepare action plans to recommend risk mitigation
  • Remain familiar with relevant securities industry developments specifically those impacting the functions of the department and/or its stakeholders both clients and service providers
  • Monitor and implement changes in regulatory and /or settlement practice changes
  • Provide leadership and direction to the Middle Office team for day-to-day responsibilities ensuring responsibilities are completed according to procedures and controls including proper escalations
  • Direct and coordinate projects and initiatives to reduce business risks and produce operational efficiencies
  • Work closely with senior management in the strategy and development of the global operations plan with regard to organizational development
  • Ensure reporting to all constituents is overseen and that regular management reporting is provided to the AVP, Securities Operations
  • Undergraduate degree (Finance, Accounting or Economics preferred) and minimum 7 years relevant experience in financial services or equivalent experience with minimum 3 years of people management experience
  • Experience with direct Middle Office Investment Operations management
  • Individual must have strong knowledge of all security types including derivatives, forward currencies and other complex securities
  • General knowledge of finance, portfolio accounting systems and general applications is required. Bloomberg Order Management System experience is a plus
  • Fund accounting and custody experience
  • Knowledge of corporate actions - from custody, investment and accounting perspectives
  • The individual must be organized, professional and demonstrate proven leadership skills
  • Ability to manage multiple ongoing projects and the ability to work with internal and external departments is necessary
  • Ability to operate within a high volume, fast paced, complex environment under tight deadlines
  • Demonstrated ability to be flexible and exercise judgment in a changing environment
  • Strong planning, communication, influencing, and conflict management skills
  • Good team player with the ability to work with and maintain strong relationships with people at all levels and functions throughout the organization and with external business partners
  • Ability to develop staff and mentor as required and adopts a hands-on approach
  • Completion or enrolment in the Canadian Securities Course, CFA or similar program
31

Director, Operations, Branded Products Resume Examples & Samples

  • Work directly with the Business Strategy and Monetization Team (BSM) and Sales to deliver world class products for our clients
  • Scale and optimize product delivery across multiple formats such as video, including future product offerings
  • Scale programs to ensure that the organization meets or exceeds production and product goals
  • Develop, iterate, and maintain business processes, best practices, and training documentation across the BSM Team
  • Manage internal program operations and teams across branded creative, project management, product management, distribution and pricing
  • Build timelines and project manage custom elements and integrations across the teams
  • Manage a pipeline of projects and critical business operations processes
  • Create and/or implement tools for scalable growth
  • Adhoc analysis and business operations reporting
  • Manage the production operations of the team, external production houses/partners
  • Facilitate transfer of knowledge and best practices between departments
  • Own the development and implementation of internal or third-party project management tools
  • Develop strong relationships with Key Internal clients across sales, marketing, creative and video teams
  • Inspire and motivate international team across the globe
  • Build best practices and guidelines across the organization
  • Develop and manage a team responsible for physical production, project management, post-production and business operations
32

Director, Operations Sony Pic Animation Resume Examples & Samples

  • Programming & Master Planning: This position will lead the ongoing programming and scheduling efforts of all Sony Pictures Animation (SPA) headcount requirements in coordination with SPA management, Sony Pictures consultants (i.e. IT/Telecom), and 3rd party consultants (i.e. Architects, Engineers). They will be responsible for communication and coordination of all SPA space requirements to Global Facilities
  • Relocation Management: This position will work directly with SPA business leaders to understand current and upcoming projects needs to plan and implement relocations and space set-up
  • A minimum of 7 years relevant experience (in facilities & operations is required)
  • A bachelor’s degree is preferred, but not required, BOMA Certified, RPA or CPM preferred
  • Experience in the Entertainment Industry (especially animation studio) and/or experience working on a studio lot is highly preferred
  • Must have prior experience working with different trades (electrician, plumbers, painters etc)
  • Excellent verbal and written communication skills, and an ability to work across the organization and with various vendors/ trades is required
  • Must have strong customer service skills and be able understand and meet the unique space needs of the organization
  • Previous experience managing, reporting and working with budgets is required
  • Experience managing projects, large scale moves, or building reconfigurations is required
  • Sony Pictures - CA - Culver City Area & Studios
33

Regional Director Operations Resume Examples & Samples

  • Directly supervises a large number of employees within an assigned region. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
  • Direct experience working with physicians managing business operations, financial management, and reimbursement for multi-site outpatient services centers
  • Strong and significant experience with a full range of financial operations (i.e. P&L, revenue generation, expense management, budget preparation, cost containment)
  • Experience with insurance verification, medical billing, credentialing processes and marketing programs
  • Previous experience managing operations with at least 25-50+ employees
  • Knowledge of HMO and IPA environments
  • Knowledge of ARIA, VARiS, or some other electronic medical record (EMR) software
  • Strong interpersonal and communication skills and a collaborative management style
  • Knowledge of MS Outlook, MS Excel, MS Word, MS PowerPoint, and Internet software
  • Experience working in a Radiation Oncology center, highly desired
  • Previous clinical training and experience is desired
34

Director Operations Resume Examples & Samples

  • Plans/implements and manages operations programs and strategies
  • Supports, develops and validates compliance with operations policies, procedures and regulations
  • Reviews, manages and drives operations efficiency, quality and financial performance
  • Sets business direction, develops, implements and oversees operational models to meet the unique needs and business requirements for UnitedHealthcare
  • Verifies improvements and operations are evaluated based upon appropriate quantitative and qualitative measures
  • Develops collaborative relationships with and confirms business partners can execute day-to-day responsibility for operations (member services center, enrollment, technology, network, etc.)
  • Informs and advises management regarding Commonwealth current trends, problems and activities to facilitate both short- and long-range strategic plans to improve operational performance and enhance growth
  • Owns end-to-end process improvement: definition of need, project plans, status updates, reporting and achieving results
  • Identifies/resolves technical, operational and organizational problems inside/outside of UnitedHealthcare
  • Confirms all operational activities conform to contract compliance for all programs
  • Understands and manages the Commonwealth requirements and relationships related to operations
  • Co-leads business executive team with primary responsibility to build the organizational support and infrastructure to translate business vision and strategy into operational tactics
  • Establishes business metrics required to meet state partner, member and care provider requirements
  • Coordinates the tracking and submission of all contract deliverables
  • Coordinates the preparation and execution of contract requirements such as random and periodic audits and ad hoc visits
  • Coordinates the preparation and execution of policy development and annual review process
  • Assesses operating business risks/opportunities and identifies strategies to mitigate/capitalize as appropriate
  • Works with the compliance officer to provide interpretation and education to UnitedHealthcare on contract, rules and regulations
  • Facilitates and cooperatively manages new law implementation with the business
  • Provides consultative expertise/guidance and promotes compliance with laws and regulations with business partners ensuring effective response to changing laws
  • Answers questions and inquiries from functional areas; satisfies requests for research related to specific legislation/regulations
  • Identifies issues for resolution and works closely with compliance functional areas and cross-functional/cross segment departments as necessary to resolve issues
  • Anticipates and pushes change through the organization, equipping staff to adapt quickly
  • Facilitates holistic thinking/innovative problem solving and integrates efforts/results
  • Structures business disciplines to facilitate quick and data-based decisions and ensures accountability for execution
  • Evaluates outcomes based upon qualitative and quantitative measures and adjusts according
  • A minimum of 10 years of related managed care experience is required
  • 7+ years of people management experience required
  • Knowledge of and experience related to publicly funded government health care programs (e.g., Medicaid, Medicare or Commonwealth health care programs for the uninsured
  • Operations experience in Medicaid/Medicare/government health care program administration
  • Technical and financial understanding of health care operations
  • Strong leadership and business planning skills within a matrix environment
  • Ability to communicate clearly with internal partners and external regulatory agencies and effectively represent UnitedHealthcare’s interests
  • Must live or be willing to relocate to Richmond, VA area
35

Director Operations Specialist Amer Resume Examples & Samples

  • Coach and develop team members
  • Guide, coach, and tutor all direct reports to ensure a good level of productivity and consistency in the consulting process
  • Provide guidance to direct reports in problem identification and resolution in portfolio across all areas of hotel operations and performance (e.g., revenue management, operations, new initiatives, standards). Work with internal departments as needed to escalate consistent issues or noted trends and bring resolution
  • Determine the approach for implementing strategic plans through correspondence and guidance provided to Area Managers to maximize hotel revenue, quality and service levels to achieve objectives
  • Accompany directs on hotel visits occasionally to assist in training and ensure teams are providing effective problem analysis/resolution
  • Identify training opportunities within the team and coordinate/facilitate training at regional events to eliminate gaps
  • Develop and implement innovative revenue performance strategies and metrics to assist assigned markets with strategic sales, pricing and product position
  • Guide team in finding the best approach for implementing and communicating strategic plans and new company initiatives
  • Reporting – Prepare and submit a timely regional or brand summary of the team’s performance measures. Ensure that all other reports required by other departments are prepared and received in a timely manner
  • Special Projects –Independently complete special projects (examples include assessment of competitive data, brainstorming on new ideas to better implement strategies, developing innovative consulting or organizational tools, researching trends, planning for implementation of targeted programs to hotels, etc.)
  • Accompany directs on Key Account Visits – Consult with key managerial groups and applicable personnel (i.e., Franchisees, Principal Correspondents, General Managers, etc.) in assigned region or brand to identify unique ideas, hotel issues/concerns, etc
  • Regional Meetings – Develop and present at regional meetings in the assigned geographic region or brand
  • Lead assigned functions within established budgetary and manpower plans; establish performance standards, and operating procedures. Participate in creation of department staffing and capital budgets
  • Asset Responsibility – Ensure that Company vehicles and training resources, computers and audio-visual equipment are properly transported, secured and maintained
  • 12+ years progressive work-related experience in the hospitality industry, with General Manager, sales or other multi-unit hotel management experience desired. At least two years Regional Manager or equivalent multi-brand experience required, with demonstrated proficiency in the preparation, implementation and delivery of industry training programs, as well as 5 years of experience managing teams and significant complex projects
  • Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management and staff
  • Demonstrated ability to build and manage relationships with franchisees and hotel owners
  • Demonstrated effective conflict management/resolution and negotiation/persuasion skills to persuade GM’s, Principal Correspondents and other hotel representatives to modify or implement various corporate-sponsored programs and initiatives
  • Demonstrated experience with industry and market trends as they relate to revenue opportunities, and demonstrated ability to drive revenue
  • Demonstrated knowledge of effective hotel pricing concepts, yield management optimization and selling strategies, and ability to determine which concepts to apply in given market conditions
  • Demonstrated experience in industry training, including preparation, implementation and delivery of training programs
  • Demonstrated analytical skills and ability to use the results of analysis to make effective strategic decisions
  • Demonstrated problem solving and time management skills
36

Director Operations Resume Examples & Samples

  • The ability to work under minimal supervision
  • The ability to manage client expectations
  • The ability to interact professionally with executives
  • Minimum 6 years of experience required in health informatics, medical statistical analysis, or technical solution development preferably in a client facing role
  • Minimum of 2 years of management experience is required
  • Successful track record of defining requirements, developing system design and architecture, system configuration, testing and deployment
  • Strong written communication and presentation skills
  • Proven ability to identify and pursue business development opportunities
  • Knowledge of process flows, systems and procedures which aids analysis and recommendations for solution offerings to exploit new business opportunities
  • A positive, results oriented style, evidenced by listening, motivating, delegating, influencing, and monitoring the work being done to develop the next generation of leaders
  • An extremely high level of energy, sense of urgency, creativity, and decisiveness coupled with the ability/willingness to work hard and well under pressure
  • An engaging and open interpersonal style complemented by the analytical pragmatism necessary to quickly dissect highly complex issues
  • Ability to establish immediate credibility among peers, a professional who is respected for intelligence and technical expertise
37

Director, Operations Resume Examples & Samples

  • Oversight of physical build-out of the Call Center
  • Overall responsibility for ensuring staffing and training of agents and functional Call Center staff are complete according to detailed project schedule
  • Ensuring the implementation and distribution of call center processes and procedures in a timely and high-quality manner
  • Responsible for hiring and managing the the on-site operations and functional management team
  • Managing products, programs and/or services including involving department or cross-functional teams focused on the delivery of a product, sevice or computer-based system to internal or external customers
  • Planning and directing schedules and budges in accordance with company Phase Review System
  • Monitoring the product, program and/or services from initiation through delivery, interfacing with customer on technical matters
  • Organizing interdepartmental activities ensuring completion of a high quality product, program and/or service on schedule and within budget constraints
  • Assigning and monitoring work of systems analysis and program staff, providing technical support and direction
  • Managing people in a matrix and/or traditional direct reporting format
38

Director Operations Resume Examples & Samples

  • Directs operations for a site or business unit to ensure that all contractual and/or business objectives are obtained. Works with senior management to define and initiate strategies to create the drive toward successful achievement of critical functions and objectives
  • Demonstrate and provide subject matter expertise for merchant acquiring products
  • Drive resolution of production and service issues throughout the process including problem identification, root cause analysis, and client communication
  • Successfully navigate a highly matrixed organization - frequent interaction with IT, Operations, Product, Sales, Compliance, Finance, Risk, Billing and other functional areas as needed
  • Work collaboratively to champion alignment of strategic initiatives
  • Focus on operational and service improvements to deliver high level of service to BAMS and their clients, reduce operational expense and operational risk
39

Director, Operations Resume Examples & Samples

  • Manages the activities of multiple practices in geographically diverse locations to ensure efficient office operations
  • Develops, reviews, revises, submits, and implements policies, procedures, goals, and objectives for HTPN practices
  • Interviews, selects, trains, supervises, evaluates, counsels and recommends termination of assigned employees
  • Develops budget targets for HTPN practices. Ensures practices are operating within budget targets
  • Develops and manages vendor relationships. Negotiates vendor pricing
  • Interacts with HTPN departments to ensure practices objectives are met by coordinating communication between departments and the practices
  • Develops new HTPN sites and programs including design, construction, office setup and budget development
  • Serves as a liaison between HTPN and local Hospital Administration facilitating primary care development needs for the Hospital
  • Serves as a resource to HTPN Physicians and Practice Administrators seeking guidance and input on contractual, compensation, operational, human resource and financial issues
  • Establishes and updates equipment and building standards
  • Coordinates building and renovation projects. Negotiates contracts and monitors compliance with HTPN facility design standards
40

Director, Operations Resume Examples & Samples

  • Leadership of the CMF Operations
  • Reports to VP/GM of CMF
  • Lead communication activities with CMF as it relates to OEM/CM Supply
  • Set expectations with suppliers related to CMF business objectives
  • Development and maintenance of OEM/CM strategic plan
  • Will plan and oversee the administration of departmental operating procedures and work instructions
  • Support development of OEM/CM Variable and Fixed expense budget
  • Support maintaining inventory levels at or below budget
  • Support achievement of OEM/CM Product Availability of > 95%
  • Submit monthly highlights to manager
  • Support achievement of CMF operating income budget
  • Support succession planning
  • Develops strategic plans regarding logistics of customized products
  • Will plan, participate in and/or coordinate for the training of personnel in the Operations department
  • Will directly participate in the recruiting and selection of department personnel
  • Will interact, telephonically and in person, with customers and suppliers
  • Manages directly and/or through subordinate supervisors the activities of the Operations group
  • Responsible for department personnel compliance with company policies and procedures
41

Director, Operations Management Footwear Resume Examples & Samples

  • Team
  • University degree, preferably in engineering. MBA in Business will be a plus
  • 10+ years in senior management role, with strong team management and stakeholder relationship skills
  • Experience in manufacturing & lean. Shoe making or Apparel experience is a strong plus
  • General business knowledge (e.g. finance concepts)
  • Good knowledge of standard software applications (Excel, PowerPoint)
42

Director, Operations Resume Examples & Samples

  • Undergraduate degree (MBA or JD preferred) at least 10 years of relevant experience
  • Law firm or in-house corporate legal department experience preferred
  • Strong prior management experience
  • Working knowledge of finance
  • Strong technical skills and solid understanding of MS Office, document management and knowledge management software deployment and user best practices, and productivity enhancement technology and practices
  • Leadership skills; ability to proactively manage client's needs and manage change effectively
  • Ability to influence without direct authority
43

Director, Operations Technical Services Resume Examples & Samples

  • Provide expert technical service to troubleshoot manufacturing processes, both internal and CMO, for drug products
  • Direct technology transfer activities as the Global Operations lead for drug products. Work with drug product manufacturing sites and CMOs to drive innovation, cost reductions, efficiency improvements, and operational improvements
  • Serve as the primary/lead Global Operations technical resource to S&T development teams for new drug products
  • Manage direct and indirect Global Operations resources necessary to execute key initiatives and objectives
  • Serve as the operations interface to the Regulatory Affairs function in the creation of new product or new process submissions
  • Collaborate with formulation scientists, process development and scale-up teams for the development of appropriate manufacturing processes
  • Apply in collaboration with site and functional Performance Excellence teams modern statistical, Six Sigma, Lean, or other tools to drive objective and measurable continuous improvement which results in cost of goods improvements
  • Keep abreast of new manufacturing technologies
  • Maintain communication with corporate senior management at all times to identify and resolve any technical and compliance-based training issues
  • Interface with Manufacturing colleagues, both internal and external, to drive improvements in processes, costs, and manufacturing execution performance
  • Accountable, as the lead Global Operations resource, for product transfer activities for drug products
  • Identify and execute on manufacturing improvement projects (include scale-up) through an annual project plan
  • Provide expert manufacturing/technology input into the Capital planning process
  • Train and develop internal resources in key technologies
44

Director, Operations Resume Examples & Samples

  • Manage the facility’s operational performance in areas of Continuous Improvement, Quality, and Productivity, among others
  • Implement LEAN and Continuous Improvement production systems
  • Develop production planning and scheduling systems to meet production build plans and sales forecasts
  • Coordinate all functions required to efficiently process design changes
  • A minimum of 10 years in a management or leadership role in a manufacturing or industrial setting with at least 500 employees, specifically within a machining operations environment
  • Strong experience with leading and implementing Lean Manufacturing/Continuous Improvement programs
  • Experience of working within a union environment
  • Strong understanding of Supply Chain or Materials Flow systems
45

Director, Operations Resume Examples & Samples

  • Develop the overall operating strategic direction for ICT Operations integrating the initiatives of Manufacturing, Procurement, Materials Management, and TEOA
  • Understand the business, sales, marketing, and develop the operating strategy to support the business objectives of ICT
  • Support the development of the adjacent business objectives for the adjacencies that are strategic for the ICT business unit
  • Support and mentor the sites based on operating teams to enable them to succeed in the execution of the site operating strategic plans
  • Monitor progress against plans and achievement of continuous improvement to higher performance objectives
  • Exchange operational best practices and shared knowledge and expertise between plants and across BU’s
  • Benchmark the best-in-class companies and integrate best practices into operational strategic planning
46

Director, Operations Resume Examples & Samples

  • Partners with cross-functional leaders for strategic planning and alignment of business unit level plans
  • Collaborates with Product Managers to define solution growth objectives and supporting business plans
  • Establish process and operating cadence for quarterly solution business reviews
  • Develops standard metrics and reporting packages (cadence and materials) for Product Managers, senior leadership teams, and cross-organizational success teams
  • Defines and operationalizes financial modeling and reporting for portfolio solutions
  • Provides timely communication updates to stakeholders and executives on the health of the project portfolio
  • Sets cadence for PM-R&D operations reviews and connects ops review actions/outcomes to project release plans
  • Owns the process of bringing new releases to market via Ellucian Lifecycle Management (solution release / product launch) methodology, processes, and deliverables
  • Operationalizes aggregate reporting / tracking / issue and risk resolution for portfolio view
  • Provides matrix leadership to project and program managers and guides them on effectively managing solution execution
  • Support Product Managers and cross-organizational leaders to ensure solution-level plans and results achieve business objectives
  • Establish best practices, continuously improve, and create the metrics to measure success across solution portfolio
  • Solid project management skills to keep track of significant interdependencies in a complex project environment and ensure the ultimate timeline and business goals are achieved
  • Support senior management and key internal / external stakeholders to evaluate new growth opportunities, potential acquisitions, customer segments, go-to-market models, etc. and develop detailed business, strategy, and financial models and business cases
  • Well-developed analytical skills to uncover insights and make recommendations for action
  • Excellent track record in cross-functional leadership roles
  • Experience with global roll-outs and product launch
  • Develop key internal relationships across the businesses and functional areas and drive solution level planning and execution across the organization
  • Typical project work to include formulating strategic priorities/plans, robust economic analysis, detailed market analysis, identifying performance improvement opportunities, business case compilation, and metrics analysis for solution portfolio
  • Assist senior management with tracking and measuring success of solution portfolio and growth initiatives, including designing analytical approaches, data collection and analysis, tracking project tasks, and helping to ensure the overall success of new initiatives and the overall business
  • Ensure that all work and analysis is performed with a high level of quality, thoroughness, detail and accuracy
  • Develop presentations, executive briefings and other communications as needed
  • Flexibility and willingness to travel up-to 25% of the time both nationally and internationally
  • Bachelor’s Degree preferably in Accounting, Finance, Engineering, Mathematics, or Business or related discipline required
  • MBA preferred from top 25 program
  • 5+ years of experience with project and program management in a software development environment
  • 5+ years of experience as a Product Manager/Product Strategist for a software product company, with previous experience building and launching new solutions
  • Prior experience leading a global project management office (PMO)
  • Experience with global business operations
  • Extremely strong Excel, Power Point, and Word skills a must
47

Director Operations Resume Examples & Samples

  • Client interaction, progression of performance targets
  • Management of a subrogation team of analysts
  • Driving operational metrics
  • Driving process and operational improvement initiatives
  • 5+ years of operational leadership experience
  • Large scale project leadership experience
  • Experience developing metrics to drive operational performance, identifying new operational metrics and identifying operational improvements and efficiencies based upon metric review
  • Financial management, budgeting, forecasting, analysis and risk management skills
  • Previous experience with Payment Integrity
48

Director, Operations Resume Examples & Samples

  • Develops the financial and operational plans for the Distribution Center teams, including the expense plans and targets per department and overall Distribution Center and operational performance improvement plans per department
  • Responsible for talent development, providing direction for and leading performance management and development amongst management teams
  • Supervises associate relations functions within Distribution Center including hiring, terminating, performance management, development and training of AmerisourceBergen associates
  • Establishes and maintains positive work environment creating engagement with Distribution Center associates
  • Coaches and mentors Lead Team members as well as other Distribution Center associates
  • Reviews and monitors standard operating procedures; makes observations and recommends improvements to promote efficiency in Distribution Center earnings, accuracy, improved service and lower costs
  • Working knowledge of ABC warehouse operations preferred
  • Excellent problem-solving skills; ability to manage and resolve issues effectively and efficiently
  • Knowledge of computers to operate effectively with Outlook, PowerPoint, Word and Excel
49

Director, Operations Resume Examples & Samples

  • Ensuring the business operates within the company's mission statement
  • Keeping employees motivated and organizing appropriate training
  • Working with department heads and senior management to get the best performance from staff
  • Improve the operational systems, processes, and policies in support of organizations mission-specifically, support better management reporting, information flow and management, business process and organizational planning
  • Manage and increase the effectiveness and efficiency of Support Services, through improvements to each function as well as coordination and communication between support and business functions
  • Engage in long-term planning, including an initiative geared toward operational excellence
  • Development of individual program budgets
  • Supervise and coach managers/Supervisors and other direct subordinates
  • Coordination and Supervision - Coordinate, manage and monitor the workings of various departments in the organization
  • Best Practices - Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output.Monitor adherence to rules, regulations, and procedures
  • Human Resources - Plan the use of human resources.Participate in recruitment process and placement of required staff. Delegate tasks and accountabilities. Establish work schedules.Supervise staff. Monitor and evaluate performance
  • Production - Coordinate and monitor the work of various departments involved in production.Monitor performance and implement improvements. Manage quality and quantity of employee productivity
  • Communication - Monitor, manage and improve the efficiency of support services and facilitate coordination/communication between support functions
  • Sales, Marketing, and Customer Service - Manage customer support. Plan and support sales and marketing activities
  • Strategic Input - Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans
  • Manage overall front and back office activities, including customer service area and ensures that the needs of customers are being satisfied. The aim is to provide excellent customer service
  • Demonstrated commitment to high professional ethical standards and a diverse workplace
  • Excels at operating in an fast pace, community environment
  • Excellent people manager, open to direction and +Collaborative work style and commitment to get the job done
  • Requires proven Industry relevant work experience of 3-10 years
  • Knowledge of financial and accounting principles and practices
  • Knowledge of human resource principles and practices
  • Budget development and oversight experience
  • Information technology skills
  • Excellent computer skills and proficient in excel, word, outlook, and access
  • Persuasiveness
  • Influencing and leading
  • Stress tolerance
  • Bachelor's degree for entry into the field. Acceptable majors might include business, finance, management, or economics. Training in any of these areas should provide future operations directors with the ability to analyze finances, communicate professionally, identify legal issues, and improve productivity
  • A master's degree in business administration, supply chain management, finance, or economics is preferred
50

Director, Operations Resume Examples & Samples

  • Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
  • Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
  • Comply and exceed hotel and company Service Standards
  • Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
  • A degree or diploma in Hotel Management or equivalent
  • Strong commercial acumen, preferably with experience in F&B or Rooms Management
  • Experience in managing budgets, revenue proposals and forecasting results
  • Knowledge of the hotel property management systems
  • Previous experience in the same or similar role
51

Director, Operations Resume Examples & Samples

  • Oversee various vendors operating within the hotel to ensure they are operating within the standards set forth in their contract
  • Assist in the administration of the Rooms teams succession planning
  • Ability to manage extensive amounts of information and provides constructive feedback/direction
  • Extensive knowledge of hotel operations; Front Office and Housekeeping
  • Ability to delegate manage and organize projects and establish priorities consistent with company objectives
  • Ability to effectively deal with owners, customers and team members, some of whom will require high levels of patience, tact and diplomacy
  • Ability to manage multiple projects, meet and work effectively under time and resource constraints
  • Ability to effectively lead team of professionals
  • Leadership experience; preferably 5 years or more
  • Requires substantial and successful track record in hotel management and operations
  • Proven track record of successes in achieving revenue and service objectives
  • Proven ability to recruit, motivate and train a team of professionals
52

Assistant Director Operations Resume Examples & Samples

  • Oversees laboratory operation
  • Ensures staff provides the quality of care and are in compliance with CAP, CLIA, JCAHO, AABB, NCQA, Title 22, federal, state, and local requirements
  • Assists manager in hiring, training evaluating, and maintaining the competency of the staff
  • Monitors workflow and turnaround time
  • Presents in-service programs
  • Monitors the quality control/assurance programs, test results, and equipment
  • Ensures tests are being completed according to approved procedures/policies
  • Identifies, develops, and implements processes to improve the quality of tests and services
  • Oversees the Safety Program, including Hazardous Waste Management and Chemical Hygiene Plan in Clinical and Anatomic Pathology services
  • Assists in developing, implementing, and maintaining service standards to meet members' and internal clients' expectations
  • Identifies and recommends opportunities to improve department systems
  • Collaborates with manager in resolving human resources, employee and department safety, and risk management issues
  • Consults with clients in resolving service issues
  • Recommends processes to correct the problems
  • Monitors budgets and resources allocations
  • Maintains staffing and supplies and identifies strategies to reduce costs, control utilization, and improve quality of care/service
  • Minimum three (3) years of experience in a high volume acute care clinical laboratory required
  • ASCP certification preferred
53

Director Operations Resume Examples & Samples

  • Meets the clinical laboratory needs of physicians and staff in developing and implementing an integrated service line model across the Service Area of several large medical offices
  • Determines the type and manner in which laboratory services will be provided throughout the Service Area
  • Develops and administers policies and procedures, which are in keeping with the service value, quality and access goals of the Service Area
  • Manages the technical, clinical, and operational aspects of the laboratory and pathology services at all Service Area facilities
  • Ensures technical and support staff provide the highest quality of care and are in compliance with CAP, CLIA, JCAHO, AABB, NCQA, Title 22, federal, state, and local requirements
  • Establishes, implements, and maintains service standards to meet members' and internal clients' expectations
  • Designs and evaluates processes to improve systems and quality of laboratory services across the continuum of care
  • Manages departmental human resources
  • Develops processes to screen, interview, hire, train, and maintain the competency of the staff
  • Ensures on-going staff development
  • Develops and presents in-service programs to medical center staff
  • Develops, negotiates and monitors budgets and resource allocations at all Service Area clinical lab facilities
  • Oversees and develops clinical practice standards, staffing, payroll, budgets, fiscal management, and quality improvement activities
  • Establishes and maintains an effective collaborative working relationship with Service Area providers to identify and resolve problems/issues and improve delivery of laboratory services
  • Ensures on-going laboratory staff development
  • Develops and presents in-service programs to medical center and medical office staff
  • Develops, implements, and monitors laboratory policies and procedures throughout the Service Area which support the organization's business goals
  • Establishes, implements, monitors and enhances quality control/assurance/risk management programs
  • Monitors test results, equipment, and laboratory information systems
  • Designs and implements the laboratory safety program, including hazardous waste management, chemical hygiene plan, and injury prevention program
  • Patient Safety: Accountable to promote an organizational culture of safety and ensure appropriate patient safety standards and guidelines are implemented consistently in the delivery of health care to our patients, including but not limited to: JCAHO, National Quality Forum, and Leapfrog
  • See Patient Safety Management Accountabilities Addendum for job specific accountabilities
  • Minimum five (5) years of experience in a high volume acute care clinical laboratory required
  • Minimum four (4) years of management experience required
54

Director, Operations, Continuing Med Edu Resume Examples & Samples

  • Courteous and professional demeanor, with strong communication and interpersonal skills. Excellent customer service skills
  • Demonstrated self-learner interested in continued professional development and personal growth
  • Experience with and understanding of office systems and operations that will improve organization and efficiency
55

Assistant Director, Operations Resume Examples & Samples

  • Manages daily operation of the Neubauer Collegium's facility, including equipment, renovations, moves, maintenance, space allocations and ongoing operations, working closely with event managers, visiting fellows and research program teams as appropriate
  • Oversees review, approval and reporting of all expenditures on physical plant, goods and services
  • Oversees building access and rental use of the Neubauer Collegium building by internal and external groups
  • Oversees information technology, ensuring necessary operating and information systems and resources are in place to accomplish strategic goals
  • Prepares special reports and summaries and manages other special projects as directed by the Executive Director
  • Ensures channels of communications between Collegium staff and constituencies are complete, timely, and aligned with strategic priorities
56

Director, Operations Asean Resume Examples & Samples

  • Analyze and draw information for strategic change and develop an operating strategy for ASEAN region
  • Successfully implement annual and long-term financial and business plans as per company direction
  • Ensure good manufacturing practices are in place; anticipate and manage through adversity, effectively incorporate improvement programs into the culture
  • Lead the safe operation of all ASEAN facilities and comply with legal, legislative and corporate safety requirements
  • Drive continuous improvement to optimize cost and productivity improvements
  • Provides complete support for capital projects for the region and ensure timely completion
  • Responsible for delivery of short-term and-long term results in order to develop and maintain the organization’s credibility with the business and creating opportunities for the function to add greater value to the business
  • Translate market trends and customer needs into actionable goals that create competitive advantage
  • Develop, analyze and manage Operational expenses for the ASEAN region
  • Work with cross functional team like supply chain, finance, sales and marketing to deliver ASEAN operations performance
  • Work with HR to build a positive employee relations & industrial relations culture
  • Ensure annual goals are complete and communicated timely and also ensure Global Performance Management System is up to date and regular feedback is provided to staff members
  • Monitor and evaluate team members, and adjust training where needed to attract, retain and develop high potential talent
  • Perform general management duties, exercising usual authority concerning staff, performance appraisals, promotions and terminations. Responsible for training and development of subordinate staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies
  • Positively lead and influence team members to partner together to achieve individual and business goals
  • Support developing organizational culture that fosters continuous improvement
57

Director Operations Engineered Materials Resume Examples & Samples

  • Ensure the successful completion of investment projects on time and within budgets
  • Ensure the timely completion of the AOP and all other necessary plans and forecasts as required; ensure continuous monitoring of these plans and timely report on deviations but also initiate corrective measures as required
  • Ensure that all productivity programs and initiates are completed in a timely manner utilising Lean-/Six Sigma techniques
  • Ensure and foster the setting up of open communication between all GRACEs sites with the aim of transferring best practices
  • Manage, coach and develop all employees; ensure relevant succession planning; work with HR with respect on all aspects e.g. filling new positions, disciplinary measures and terminations
  • Ensure the development of quality management systems with respect to the requirements according to ISO 9001, ISO 14001, and ISO 50001
  • As required work on special projects and measures as defined by the company
  • Team player with good communication skills
  • Experienced and proven leadership skills
  • Experienced professional in chemical plant operations (8+ years)
58

Associate Director Operations Resume Examples & Samples

  • Bachelor's Degree in Finance, Business administration, Supply Chain Management or Public Administration
  • Five or more years of proven management and leadership experience with proven success in operational and customer service excellence
  • Consideration will be given to an equivalent combination of required education and related work experience
  • Demonstrated ability to lead, manage and supervise teams
  • Strong experience in various aspects of procurement including: strategic sourcing and/or procuring large complex contracts and the management of those contracts
  • Ability to efficiently manage staff, resources, priorities and schedules including staff development, performance management and coaching
  • Ability to take Purdue's overall initiatives and goals and tie those back to how Service Enterprises manages its varied business interests, and then measure success based on those initiatives and goals
  • Ability to make sound business decisions while understanding the budgetary and operational abilities of the organization
  • Excellent verbal/written communication skills along with ability to communicate effectively with senior university staff
59

Director, Operations Resume Examples & Samples

  • Responsible for managing and driving the execution of the Pilot portfolio of projects, delegating responsibility to Pilot team members, project support resources and core site pharmacy leaders for driving change management
  • Ensure quality and service standards are maintained along with client-specific contractual requirements. Oversees implementation of new clients. Foster ongoing client relationships by troubleshooting escalated issues
  • Develop and build leadership talent and capability within their team and direct reports. Providing stretch learning and development assignments to leaders reporting to this Director
  • 10-15 years of relevant experience or Master’s degree with 8-12 years relevant experience
  • Proven leadership skills, team-orientation, and a proactive and optimistic management style; Ability to work cross-functionally to solve complex problems and improve quality and service; Ability to manage toward budget, service and quality goals
  • LI-TG1
60

Director, Operations Resume Examples & Samples

  • Actively participate as a member of the Executive Team, working closely with all Executive Team members in supporting and achieving the hotel’s goals and objectives
  • Oversee the operations functions of the hotel, including but not limited to Food & Beverage, Rooms Division, Security and Engineering
  • Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on target and accurate
  • Follow all safety policies
  • Extensive Hotel operations experience required
  • Previous Food & Beverage experience in a senior leadership role within luxury hotel brand required
  • Previous Rooms experience necessary
  • Detailed F&B knowledge, including wine, spirits, and menu development
  • Strong interpersonal and problem solving abilities
61

Director, Operations Resume Examples & Samples

  • Responsible for managing day-to-day operations for your defined team and ensuring an excellent client experience firm wide
  • Ensure the company’s principles and philosophies are understood and adhered to by all employees within the Department through the delivery of excellent service and employee relations
  • Responsible for understanding and implementing all Compliance requirements, anticipating needs and implementing changes whenever necessary to maintain our strong compliance culture
  • Responsible to make sure that all programs and projects meet assigned goals and objectives within budget and on time
  • Develop and communicate Operations policies regarding new/existing procedures for Trading, Asset Movement, Call Center/TCS departments, Portfolio Accounting
  • Supervise and implement operational responsibilities while supervising operational staff
  • Responsible for resolving service and operational issues
  • Perform audits/reviews as necessary
  • Mentor, coach and lead Operations Supervisors and staff
  • Person in Charge for Richmond Branch
  • Perform other duties as assigned and required
62

Director, Operations Resume Examples & Samples

  • Seven years’ experience in a related setting or environment is required
  • Ten or more years’ experience in a related setting or environment is preferred
  • Strong knowledge of best-in-class policies and procedures for running a call center and data management teams
  • Solid Finance knowledge is preferred
  • FM knowledge is preferred
  • Knowledge of Corrigo is a plus
63

Director, Operations Resume Examples & Samples

  • 10+ years directly related experience
  • Solid administrative skills; well developed management skills
  • Participative management style- advocate team concepts
  • Ability to manage effectively with divers personalities- tactful- mature
  • Demonstrated ability to establish credibility and be decisive, coupled with the ability to recognize and support the organization’s preferences and priorities
64

Director, Operations Division Resume Examples & Samples

  • Comprehensive knowledge of national response programs and an in-depth knowledge of legislative issues associated with national response programs at the Federal level from both the executive and legislative perspectives
  • Expert level of emergency management demonstrated by experience managing, directing, and/or leading response operations at senior organizational levels. Comprehensive knowledge and understanding of interagency and multi-agency operations and coordination under the National Incident Management System (NIMS) and the Incident Command System (ICS)
  • Demonstrated ability to establish program/policy goals, structures, and processes necessary to implement the organization’s mission and strategic vision. Experience in ensuring that programs and policies are implemented and adjusted as necessary, appropriate results are achieved, and a process for continually examining the quality of program activities is in place
65

Director, Operations Resume Examples & Samples

  • Oversee the relationship management process, including retailer onboarding, retailer data receipt and data loading and managing multiple retailers simultaneously
  • Direct planning and execution of the department's system activities and resources to ensure that established cost, time and quality goals are achieved
  • Effectively partner with retail clients with a strong sense of urgency for the data management process, adhering to time sensitive outcomes
  • Manage the development/scripting process for inputting data into our systems
  • Strengthen retailer partnership and enhance collaboration
  • 7+ years of experience with data analysis, ideally data feed management and client services
  • 3 years of direct or indirect retail Industry business operations experience
  • Capacity to work with a high-volume of data and develop and maintain long-term relationships with clients
  • Knowledge and experience in managing retailer data, file conversion, etc
  • Experience with EDI and 852 preferred
66

Director, Operations Resume Examples & Samples

  • Partners with cross-functional leaders for strategic planning and alignment of business unit plans
  • Supports the process of bringing new releases to market via Ellucian Lifecycle Management (solution release / product launch) methodology, processes, and deliverables
  • Establish best practices, continuously improve, and metrics to measure success across project / solution portfolio
  • Experience with global businesses and products / product launches
  • Develop key internal relationships across the businesses and functional areas and drive project planning and execution across the organization
  • Typical project work to include formulating strategic priorities, developing and executing project plans identifying performance improvement opportunities, business case compilation, and metrics analysis for project / solution portfolio
  • MBA preferred from top program
  • 10+ years of experience with project and program management in a software development environment
  • 10+ years of experience as a Product Manager/Product Strategist for a software product company, with previous experience building and launching new solutions
67

Director, Operations, IP & Control Networks Resume Examples & Samples

  • Undergraduate degree/post-secondary education in a technical discipline such as telecommunications, engineering or IT systems
  • Minimum of 10 years of management experience in Network Operations and or Engineering
  • Experience working in the Telecommunication industry with operations experience as an asset
  • Being an effective communicator with a very strong executive presence with a demonstrated ability to navigate difficult situations through relationship building, collaboration and influencing others
  • Excellent leadership skills
  • Ability to develop, track and monitor the execution of large complex projects simultaneously in a fluid fast paced environment with varying priorities
  • Strategic thinker who can make decisions and plan, develop and implement innovative solutions
68

Director Operations Resume Examples & Samples

  • Establish and communicate Business Unit objectives and assignments
  • Define and execute operational programs in line with strategic plans and annual operating objectives
  • Meet with Executive Leadership at least monthly to review and evaluate KOI’s
  • Attend quarterly business reviews with key customers
  • Partner with other leaders to establish strategic plans and objectives
  • Direct and control the activities of leaders in purchasing, production control, planning, manufacturing engineering, test engineering, maintenance, manufacturing and logistics
  • Implement appropriate HR strategies and actions to recruit and retain a qualified and motivated workforce
69

Regional Director Operations Resume Examples & Samples

  • Regional oversight and direction of all pharmacy branch (up to 7 branches) functions provided by AxelaCare Health Solutions, LLC. Establishes long range goals and strategies for maintenance, resource and service inventory, and order, project, and workforce management to improve Regional Operations productivity and effectiveness
  • Partners effectively with various organizations to meet objectives
  • Effectively leads and manages employees in the region to increase their productivity and engagement
  • Oversees annual goal development, deployment, and measurement in support of overall company objectives
  • Provides effective and frequent employee coaching and feedback
  • Delivers meaningful Mid-Year and Year-End reviews delivered in-person (face-to-face or by phone) and on time. Recognizes and rewards accomplishments and milestones. This includes promoting the use of the Rewards & Recognition program and ensuring employees understand how their performance ties to their incentive payout results
  • Conducts employee selection and on-boarding. Identifies issues prohibiting productivity and engagement in the market and actively works to address them
  • Actively supports employees career development by identifying stretch assignments or other development opportunities
  • Ensures newly-hired and newly-promoted employees are fully on-boarded in covered markets. Conducts effective 1:1 meetings with all direct reports, and conducts effective skip level meetings with indirect reports
  • Establishes, implements, and monitors policies and performance metrics related to patient care, resource inventory, and workforce management
  • Develops, oversees implementation, and monitors key strategic initiatives (e.g., new acquisitions, de novo locations, policies, workforce management) for the region that increases employee productivity and effectiveness, improves the patient experience, reduces operating expense and capital costs per unit, and enhances internal and external communication
  • Interacts with branch employees in the region via on-site visits to/for strategic alignment with Branch Managers and Sales staff; works closely with and partners with the branch’s respective clinicians and partners with them in patient care, technology, and with other peers within the organization; conducts inspections and provides training to ensure compliance with clinical responsibilities; facilitate alignment meetings with branch and regional leadership; and facilitate ad hoc round table discussions with each regional Operations discipline team to gather direct user level feedback and to introduce future initiatives
  • Ensure all mandatory education is provided to regional branch staff upon hire and annually per policy
  • Assist in the assessment and development of new business opportunities
  • In coordination with VP Clinical Operations, COO and President, develops, implements and monitors Quality Assurance Program for all locations in assigned region
  • Undergraduate degree or equivalent experience
  • Business Acumen to include P&L skills
  • Demonstrated experience building teams, and getting those teams to march in one direction and champion the business' vision
  • Successful track record partnering with multiple internal and external organizations to exceed goals and patient needs
  • 10 years’ leadership and management experience
  • Demonstrated success developing people and holding them accountable
  • Experienced with developing and executing strategic objectives
  • Expert-level written and verbal communication skills
  • Expert-level presentation development and delivery
  • Exceptional interpersonal, listening, organizational, and critical thinking skills
  • Ability to work with an interdisciplinary team of professionals including clinical, business, sales, outside physicians, insurers, drug companies, suppliers, and patients
  • Professional appearance and presentation skills
  • Ability to meet attendance, travel, overtime, on-call, and other reliability requirements of the job
  • Expert-level problem solving, planning and organization skills
  • Demonstrated experience having successfully managed multiple projects simultaneously
  • 7+ years’ infusion or post-acute service experience
  • 7+ years’ knowledge and experience in the referral based healthcare business model with a close linkage to customer service and satisfaction
  • Knowledgeable and experience working in a heavily regulated and licensed healthcare industry
70

Director Operations Member Services Resume Examples & Samples

  • Minimum eight (6) years of management/leadership experience in a complex healthcare (preferably HMO) or service-oriented organization
  • Minimum three (3) years of experience in customer service improvement and process redesign, with openness to creative and innovative approaches to providing service, including cultural sensitivity, respect and polite communication with patients and all clientele
  • Minimum three (3) years of experience working with accreditation and regulatory agencies and/or preparing information for regulatory audits as requested, (including, but not limited to Department of Health Services (DHS), Department of Managed Healthcare (DMHC), National Committee for Quality Assurance (NCQA), and Center for Medicare/Medicaid Services (CMS)
  • Excellent investigation, problem solving, and documentation skills preferred
  • Bilingual (English/Spanish) preferred
71

Director, Operations Excellence Resume Examples & Samples

  • You are a credible thought leader and effective communicator at all levels of the organization
  • You have a demonstrated ability to build strong relationships across the organization
  • Your exceptional problem-solving and analytical skills
  • Your change management knowledge
  • Your ability to influence business partners
  • Your strong knowledge and experience with process improvement
72

Director, Operations Resume Examples & Samples

  • Legal and fiscal responsibilities often connected with personal liabilities, enshrined in company law
  • A responsible representative of the company on legal/statutory issues who interacts with government bodies and external stakeholders
  • The role should be seen as the interface between the company and other pharmaceutical companies, scientific organizations, main customers, suppliers, health authorities, and key opinion leaders
  • The Director should ensure compliance to current Good Manufacturing and Distribution Practices across all functions within the organization
  • The Director should also ensure company accounts comply with statutory accounting practices
  • The Director is responsible for compliance with China/Local employment laws
  • Leadership and group working skills: including leadership, teamwork, and coaching skills
  • Strategic analysis: including knowledge of the organizational environment, strategic analysis methods, formulation and implementation of business plans and new product development
  • Finance: understanding financial planning and budgeting, assessment of capital investment plans
  • Compliance: ensuring a culture of compliance to the highest product quality, health & safety and environmental standards
  • Operations: developing resource and continuous improvement plans to achieve the company key performance indicators
  • Information management: use of information as a strategic asset
  • Human resources management: understanding the value of people in organizations, knowledge of strategic processes to develop individual and organisational capabilities, organisational development, change management processes and culture
  • Personal skills: time management, report writing, presentation and basic PC skills
  • General Management Work
73

Director, Operations Resume Examples & Samples

  • Prepares and executes annual Profit Plan with direct input from management team. Oversees budget management including labor, benefits, supplies, company assets, capital investments, depreciation, maintenance and repair, and third party contracts. Evaluates fiscal metrics and adjusts activities to meet or exceed performance expectations. Coordinates with other departments as necessary to ensure upgrades and repairs are completed efficiently and effectively
  • Bachelor’s degree in Business Administration, Supply Chain Management, Operations Management or a closely related field required or equivalent combination of education and related experience
  • Must possess a valid Driver License, provide proof of liability coverage meeting Company standards and complete a Sysco approved defensive driving program
74

Director, Operations Resume Examples & Samples

  • Transition of care programs
  • Readmission reduction programs
  • House calls and other post-hospitalization solutions
  • Best practice comprehensive health assessment programs
  • Review, authorize, and monitor expenditure reports in accordance with company policy and procedure
  • Develop and maintain positive external relationships with potential business partners
  • Exceptional client relationship management and people skills – a relationship builder
  • Proven strong leadership skills and the ability to collaborate across functions and with all levels of the organization and with outside physicians and potential business partners
  • Analytical thinker with demonstrated ability to perform root cause analysis, prepare and implement action plans, and lead initiatives
  • Ability to recognize interdependencies of process and how changes impact overall integration efforts
  • Highly developed persuasion and influence skills; able to influence without authority
  • Demonstrated ability to perform cost-benefit analyses to drive decision-making, and skill in explaining the results to teammates with no financial background
  • Demonstrated ability to lead and motivate teammates
  • Ability to delegate appropriately
  • Minimum of 2 years’ supervisory experience required
  • Experience in process and change management preferred
  • Intermediate computer skills and proficiency in MS Word, Excel, Outlook, and PowerPoint required
  • Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation
75

Director Operations, Recovery Resume Examples & Samples

  • Maintain daily oversight of the general health of Recovery Operations, including Recovery Services and Recovery Management
  • Ensure operations metrics are clearly defined and implement changes as needed
  • Establish appropriate operational metric targets with appropriate business owners
  • Supply required analyses to understand monthly variances and impacts to strategic direction
  • Partner with key business leads to ensure appropriate forecasting is in place to support required growth and changes to business operations
  • Maintain overall responsibility for all capital processes within the Recovery team
  • Build and implement overall capital planning process specific within R&CM
  • Lead population of all Cost Benefit Analysis
  • Present on all capital projects to capital committee and senior leaders
  • Track and Manage benefits within operations financial forecasting processes and budgets
  • Lead all capital initiatives
  • Maintain internal business results strategy
  • Outlines operational and financial business results and tracks key performance indicators against internal budget and forecast targets
  • Build a business level strategy outlining the path and resource additions and/or dependencies required to support new businesses in a manner consistent with support provided for existing recovery operations
  • Reporting scope to include revenue and IOI, Productivity, internal operations metrics and client committed goals, where available
  • Strategy to include delineation of where, how and which results will be reported between business operations leaders’ ongoing efforts
  • Output will include variance analyses as required each month following month-end business close explaining all significant variances
  • Strategy to include participation in monthly business reviews (MBRs) with SVP Transactions along with design and ongoing support of content required
  • One critical output of design effort is the creation and deployment of effective reporting templates which drive reporting consistency across all commercial businesses and enhance the clarity of key action items and conclusions associated with business metric reporting
  • As required, assist business operations owners in sophisticated operations, financial or accounting analyses designed to improve business performance, efficiency and / or growth
  • Partner with finance support as required to complete work
  • Participate on the team assigned to create a more simplified approach to reporting of intersegment business results
  • Assume ownership of more frequent (monthly) reporting on business level productivity
  • Establish detect-evaluate-take action reporting for certain multi-product clients and publish monthly or as required by the business
  • Partner with the risk management team to design and build an end to end quality system which ensures the accuracy and integrity of all reported results through appropriate use of audits and controls
  • Scope to include reporting for revenue and IOI, invoicing and bad debt calculations, internal operations reporting and reported results against client committed goals
  • Demonstrated experience in managing complex financial and accounting analyses, both at the business and individual client level, preferably in multiple payment integrity businesses
  • Demonstrated experience in effective report design
  • Demonstrated experience in effectively presenting financial and accounting analyses to internal and external clients and senior executives
76

Director, Operations Resume Examples & Samples

  • Provides day to day and strategic leadership to a team
  • Accountable for defined projects, initiatives and all associated client Implementation projects, and satisfaction
  • Responsible for applying expert knowledge of the service delivery and large project process, providing strategic direction, making decisions and solving complex problems to move the business forward while managing an integrated team of Service Specialists
  • Additional responsibilities include, but are not limited to: allocating resources based on project demand, proactively leading the identification and design & implementation of process improvements. Decisions are made, based on information provided, to support associates in solving problems
  • Manage team allocation by ensuring that each associate has a manageable workload and reallocating, resources as needed. Ensuring that associates as cross trained
  • Establish clearly defined goals, objectives, responsibilities, competencies and development plans for each member on the team - Coach, mentor and develop team members. - Ensure team members are appropriately trained to handle day to day activities
  • Keep abreast of industry trends and best practices, market data and new product rollouts
  • Bachelor's degree is required. - Master's degree is preferred
  • Experience Running or managing a help desk or support function
  • 10+ year's business experience, with 5+ years managing teams and recruiting talent
  • Previous project management experience is required
  • Experience with analysis and project life cycle methodologies as well as an understanding of the implementation project life cycle is required
  • Experience with Vendor Management and negotiations
  • Experience presenting to a variety of levels including senior management is required
77

Director, Operations Engineering Resume Examples & Samples

  • Direct and control the activities of a broad functional area through several senior Manufacture engineering leaders involved in activities related to process engineering capabilities and statistical process control systems
  • Organize and lead Project/Program reviews to ensure projects are delivered on time, as per cost targets and within quality specifications
  • Partner with other functional leaders to ensure manufacture-engineering activities are well integrated with manufacturing operations
  • Provide guidance and feedback to subordinate leaders to ensure achievement of goals and objectives
  • Plan, budget, and manage the Manufacture Engineering, Facilities, Maintenance and NPI group costs in line with Corporate objectives
  • Implement appropriate HR Strategies and actions to recruit and retain a qualified and motivated workforce
  • Develop, modify, and implement company policies that affect immediate operation(s) and may also have company-wide effect
  • Regularly interact with executives and/or major customers in controversial situations, contract negotiations or other matters for which influence skills are required
78

Director, Operations Resume Examples & Samples

  • Act as trusted advisor to the SVP and the Global Distribution leadership team in developing the function’s strategy and operating plan
  • Ensure processes, systems, tools and organization are in place to enable Distribution to meet KPIs
  • Partner with Operations leads across Global Supply Chain and LS&Co. to ensure initiatives are integrated and optimized, and to share/build best practices
  • Lead the development and management of the Strategic Business Plan, Annual Financial Plan, and objective setting
  • Build a culture of operational excellence and KPIs driven by the LS&Co. strategy
  • Develop high impact presentations, communications and change management tools for the SVP and other leaders
  • Contribute as a key member of the Global Distribution leadership team driving high performance, employee engagement, and operational excellence across the organization
  • Create tracking tools to measure progress and identify risks, develop mitigation plans with the appropriate partners to deliver intended results
  • 10+ years of experience in complex global distribution environments, to include Omnichannel leadership;apparel industry experience an advantage
  • Strategic thinker who can also dive into the details across multiple complex work streams
  • Operational excellence mindset, driven by KPIs and continuous improvement and simplification
  • Deep business acumen, ability to connect operations to the strategy and to prioritize multiple demands
  • Highly collaborative with the ability to influence across the matrix and to build connections to enable success
  • Strong external connection to understand industry best practices and where to integrate into the LS&Co strategy
79

Assistant Director Operations Resume Examples & Samples

  • Evidence of effective verbal and written communication
  • Experience in establishing and maintaining effective collaborative working relationships within and across organizational areas
  • Demonstrated knowledge of principles, practices and methods of accounting, budgeting, and fiscal management
  • Demonstrated knowledge of the principles of organizational, financial, and supervisory practices and techniques
  • Demonstrated knowledge of standard business practices, methods, and techniques
  • Demonstrated knowledge of budget preparation and management methods and techniques
  • Demonstrated knowledge of the the principles, practices. methods and techniques of strategic planning. and forecasting and critical thinking
  • Demonstrated knowledge of current issues and practices pertinent to assigned areas, functions and services for supporting development of best practice operations
  • Demonstrated knowledge of all applicable federal, state and regulatory requirements, laws and standards
  • Experience in problem solving and decision-making
  • Experience in planning. analyzing and coordinating activities and establishing priorities
  • Experience in interpreting statistical reports and effectively utilize reporting formats and criteria to present succinct and meaningful management information to a variety of audiences with varying levels of interest/understanding
  • Experience in working effectively in an environment subject to quickly changing priorities and short deadlines
  • Experience in preparing, auditing, understanding and interpreting complex financial and budgetary management reports
80

Director, Operations Resume Examples & Samples

  • This Director, Operations is position is the key to the Oklahoma operational model development
  • 5+ years’ experience in Oklahoma Medicaid
  • 5+ years of management experience working with Aged, Blind or Disabled Medicaid population in Oklahoma
  • Strong understanding of CMS policies and procedures and experience implementing changes to Medicaid programs
  • Experience functioning in a role where negotiation skills, budget management, and regulatory knowledge is utilized
  • Leadership and management experience in effective team building and continuous quality improvement
  • Ability to work across functions and businesses to reach business goals
  • Effective in motivating and mentoring colleagues and peers
  • Strong presentation skills, both internally and externally
  • Strategic planning and implementation skills
  • Travel: 25%
  • Master’s Degree
81

Director Operations Outdoor Venues Resume Examples & Samples

  • Direct all aspects of the outdoor venues across the Company
  • Direct the business case and development of entertainment throughout the festival venues
  • Direct the development of new entertainment venues and concepts
  • Responsible for all facets of Special Events entertainment including, but not limited to AV needs
  • Develop and execute an annual business and strategic plan providing quantitative achievable goals to increase revenue for the entertainment and outdoor experiences department
  • Collaborate with Entertainment Marketing in all marketing related to entertainment offerings within the venues
  • Ensure all internal and external guest interactions include the highest levels of service and satisfaction
  • Plan, implement and administer the approved annual budget for entertainment alignment
  • Provide necessary training and tools for all entertainment and outdoor experiences team members
  • Partner with various department heads on financial planning strategies, preparing annual budgets and forecasts for the entertainment department
  • Work with the finance department and various department heads to ensure accuracy of billing, department expenses and reconciliation of Monthly Profit and Loss statements for entertainment venues within the property
  • Provide new and different ways to continually provide the premier entertainment experience
  • Continually maximize opportunity for the entertainment staff and promote individual growth of each employee
  • Coordinate and prepare for celebrity guests and special events including coordination of performers, scenic design, costumes, lighting, sound and technical support
  • Collaborate with sales department on entertainment ideas and entertainment packages designed specifically for each client’s needs
  • Manage Human Resources responsibilities for the specifically assigned areas; create and maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction ensuring quality hiring, training, and succession planning processes that encompass the company’s diversity commitment
  • Perform other executive duties as requested
  • Bachelor’s Degree in Business Administration or related field and/or equivalent years of training and experience
  • At least 7 years of operations, marketing and/or entertainment experience in a resort or entertainment environment with overall responsibility for profit and loss
  • At least 5 years of management or leadership experience in the entertainment industry
82

Associate Director, Operations Resume Examples & Samples

  • The Ops AD is the primary owner of MMD’s relationship with the EP and the point of contact for all interactions between the two parties. S/he shall serve as the air traffic controller for all information exchanges between MMD and EPs and shall establish boundaries and rules of engagement
  • The Ops AD is the leader of the MSD ExM cross-functional (Tier 2) team assigned to each EP and ensures proper execution of the Tier management process. S/he may not be involved in all transactional interactions if they can be managed or delegated to a functional area but will be kept apprised of status/resolutions
  • The Ops AD shall proactively drive risk assessment across the whole value chain s/he is responsible for and shall work closely together with his/her tier team and EP to manage and mitigate risks to aim at zero interruption of the supply chain and to ensure 100% compliance in quality and in environment, health and safety
  • The Ops AD shall apply understanding of the end-to-end supply chain (i.e. design, plan, source, make and deliver), knowledge of cross-functional interdependencies within MMD and an understanding of the interactions with internal sites to achieve operational excellence. S/he shall use knowledge of operational processes to develop and execute programs and initiatives working together with EPs with sense of urgency to drive for mutually beneficial business results
  • The Ops AD is responsible for all operational related activities and is the primary point of contact for
  • The Ops AD participates on the cross-functional team that Product Source Management assembles to execute siting/source changes to contract manufacturers and assumes primary ownership of the new source
  • The Ops AD facilitates the collection of contract manufacturer’s capacity information (e.g. stated capacity, firm capacity, future capacity plans, time horizon / lead times required, comments/concerns, etc.), presents the information to Supply Chain Management and drives recommendations for capacity expansion at contract manufacturers, as required
  • The Ops AD is responsible ensuring alignment of the Supply and Quality agreements
  • The Ops AD is responsible for executing ERP transactions associated with receipt and movement of MSD owned inventory, book-to-physical reconciling of MSD owned inventory at contract manufacturers, and documenting and witnessing destruction of MSD owned inventory
  • The Ops AD is responsible for ensuring contract terms agreed upon by MSD and the contract manufacturer including, but not limited to, purchase orders, forecasts, deliveries, and invoice payments are executed in compliance with the Supply Agreement
  • The Ops AD partners with the ExM Merck Production System experts and other functionalities supporting ExM (e.g. technical, quality, procurement, etc.) to identify continuous improvement opportunities at contract manufacturers and supports implementation once approved
  • Bachelor’s degree minimum in the Engineering, Medical, Science or Business and a minimum
  • No less than seven year combined experiences in commercial / business and manufacturing (operations, project management, or quality, technology, supply chain etc.) function in pharmaceutical, chemical or related industry required (or equivalent combination of education/experience)
  • Must possess excellent interpersonal, communication, project management, collaboration, negotiation and analytical skills
  • Has demonstrated strong leadership in a team work environment and with strong team coordination abilities
  • Fluency in English (both verbal and oral). Mandarin Chinese fluency is a strong plus. Working knowledge of additional East Asian language is helpful
83

Director, Operations Resume Examples & Samples

  • Compliance - Accountable for compliance with Safety, Environmental, cGMP, Financial and Labor, regulations for processes associated with the IPT. Responsible for creating and sustaining a culture that ensures Safety and Compliance are imperatives for the business. Responsible for establishing a Right First Time culture by reducing waste and constantly driving continuous improvement
  • Supply - Lead IPT daily walk through. Ensure reliable supply of vaccines to both internal and external customers. Accountable for Schedule Adherence, Release on Time, and Customer service performance. Responsible for continuous reduction in product Lead Time. Provide purchasing approval (within Grant of Authority) for IPT. Develop strategic initiatives related to the manufacturing process, equipment and human resources in support of long range operating plans. Ability to exercise a high degree of independent judgment and decision making to ensure a high quality product is produced while maintaining cost
  • People Management – Responsible for creating and sustaining a highly engaged workforce through utilization of Inclusion. Act as a mentor for members of the IPT. Provide coaching on professional development and career pathing. Provide timely feedback and performance evaluations for direct reports after obtaining the relevant input and evaluation. Provide feedback and input on performance evaluations for dotted line reports, who are members of the IPT. Team with other members of the BBM E2E Leadership team to plan and implement talent management plans for IPT and the COE resources
  • Financial Stewardship- Responsible for development and management of the operating budget as defined with the profit plan. Accountable for meeting the operating budget and continuously reducing cost. Ensure members of the IPT have high business acumen and understand how they impact the cost and finances of the business
  • Continuous Improvement - Accountable for developing an MPS culture while achieving MPS Targets and business results for the IPT. Report monthly metrics and any action plans to address gaps for the IPT to the BBM E2E Leadership team. Accountable for implementation of corrective actions identified in Continuous Improvements Audits. Identify, prioritize, and champion improvement projects to improve process efficiency, cycle time, and yield, reduce process variability, and eliminate waste
  • Eight (8) years’ experience in a functional area, such as Operations, Quality, Technical Operations, Engineering (Central, Chemical, Industrial, and/or Process), Production Planning, and/or New Products Planning
  • Three of (3) years direct management experience. 
  • Two (2) years’ experience in sterile/aseptic processing
  • Five (5) years of operations line experience, with responsibility for direct and indirect reports
  • Demonstrated knowledge of Operational Excellence tools and methodology, including MPS/lean processing
  • Demonstrated experience of interacting with regulatory agencies via on-site inspections
84

Director, Operations Resume Examples & Samples

  • Responsible for the growth and increasing revenues for NextGear Capital
  • Responsible for developing an aggressive training program to develop SAM’s into Account Executives and NAM’s into Regional Directors
  • Responsible for developing NAM’s and establishing aggressive goals for business development
  • Increase overall loan volume and credit line utilization through continued follow up with existing customers
  • Responsible for bringing new customers to NextGear Capital and for maintaining existing customers
  • Work collaboratively with all Regional Directors, Regional Sales Directors and the Business development Center to ensure new business development and vacancy coverage is effective
  • Work collaboratively with various departments and divisions on key initiatives and projects
  • Lead efforts to achieve volume & goal targets in all inventory and product types
  • Aggressive travel within Market to solicit key dealer relationships
  • Establish Market Share benchmarks and identify new market opportunity
  • Ensure Salesforce programs are being facilitated
  • Develop and fine tune necessary infrastructure and reporting system to aid in tracking and managing of NAM’s and SAM’s
  • Solid judgment, ability to negotiate, resolve conflict and collaborate are necessary
  • Ability to prioritize among competing objectives toward the fulfillment of goals
  • Effective communication skills are a fundamental requirement
  • Proven ability to successfully manage multiple accounts and tasks
  • Ability to communicate up and down the management structure
  • Proven goal accomplishment
  • Ability to efficiently and effectively manage personal time to achieve NextGear goals
  • Four year college degree preferred or equivalent experience
  • A minimum of 3 to 5 years in the finance or auto industry preferred
  • A minimum of 3 to 5 years of sales and portfolio management experience preferred
  • Oversee a team of approximately 20
  • Insure training requirements are met
  • Establish and achieve performance targets
85

Director Operations Resume Examples & Samples

  • Assists senior staff members in the development and formulation of long and short-range planning, policies, programs and objectives
  • Develops the manufacturing plan and establishes procedures for maintaining high standards of manufacturing operations to ensure products conform to established customer and company quality standards through the implementation of lean manufacturing
  • Initiate measures to ensure quality of products and responsiveness to customer issues
  • Formulates and recommends manufacturing policies and programs which guide the organization in maintaining and improving its competitive position and the profitability of the operation
  • Directs and monitors department managers to accomplish goals of the manufacturing plan, consistent with established manufacturing and safety procedures. Acts as liaison between department management/subordinate levels, as well as executive/department manager levels to inform employees of communications, decisions, policies and all matters affecting their performance, behaviors and results
  • Hires, trains, develops and evaluates staff. Takes corrective action as necessary on a timely basis and in accordance with company policy. Ensures compliance with current federal, state and local regulations. Consults with Human Resources Department as appropriate
  • Directs and coordinates various programs essential to manufacturing procedures (e.g., training, safety, housekeeping, cost reduction, worker involvement, security, etc.)
  • Bachelor's Degree in Business, manufacturing or engineering with minimum 10+ years of operational leadership/management experience in manufacturing operations or masters’ degree with 8+ years of operational leadership/management experience in manufacturing field
  • Experience in managing production, production control/scheduling, process improvement, shipping/receiving, and quality
  • Strong leadership skills, ability to motivate others, resolve conflict, encourage teamwork, and manage employee performance
  • Demonstrated experience as a change agent with strong credibility and influence in the organization
  • Strong problem solving/analytical skills with demonstrated commitment or process improvement
  • Excellent communication at all levels of the organization, presentation skills, and project management skills
  • Operationally focused with ability to make tough priority decisions, self-directed individual with the ability to work independently
  • Experience working with manufacturing based technology, processes and principles is preferred
  • Experience in contract manufacturing a plus
  • Lean Manufacturing Certificates and/or Lean manufacturing experience a plus
86

Director, Operations Resume Examples & Samples

  • Has accountability for the performance and operations of a small manufacturing segment with Plant Transfers to Inventory of $25 -$50M
  • May be assigned to an M3 if scope falls outside the above criteria if (1) Meets all core criteria for M3; and (2) Operates in an unusually complex business environment (significant regulatory complexity, multiple technology platforms, etc)
  • Ensure that short term and long term IPT objectives are achieved while reliably supplying quality product at a competitive cost consistent with Merck, Regulatory Agency, and State and Local code requirements for quality, good manufacturing practices (GMP), equal employment opportunity, finances, labor, employee, environment and safety
  • Tactical and strategic motivation and direction to the cross-functional managing team of the IPT (Quality, Technology, Maintenance, Operations, Etc…)
  • Promote the behaviors and principles that drive continuous improvement
  • Nine (9) years’ experience in more than one functional area, such as Operations, Quality, Technical Operations, Technology, Engineering, Maintenance, and/or Supply Chain 
  • Concurrently, four (4) years of line experience, with responsibility for direct and indirect reports
  • Four (4) years’ experience in relevant manufacturing or processing (aseptic/sterile, bulk, solid oral dosage, packaging, etc.)
  • Minimum of two (2) different management pathway roles or experiences
  • Demonstrated knowledge of High Performing Organization tools and methodology, including MPS/lean processing
  • Demonstrated successes with Talent Management, reorganization and strategic initiatives
87

Director Operations Resume Examples & Samples

  • Ability to manoeuvre in a complex organizational set-up
  • Strong knowledge of how to operate services and experience in respective technologies
  • Fluent in English both spoken and written
  • At least 10 years of progressive work experience and at least 4 years in IT management role
88

Director Operations, CVC Resume Examples & Samples

  • At least 10 years of experience in business development, sales skills, leadership role including people management and profit/loss accountability
  • BS/BA required, additional degree a plus
  • Sound domain know how in Telco & IT solution business, Multimedia (OTT) and Telecommunication (LTE)
  • Management of sales processes
  • Operational planning and management of teams (staffing, project management, change management)
  • Business administration knowledge (including planning and corporation reporting experience)
  • Analytical, excel well under pressure, detail oriented
  • Ability to work with all stakeholders (internal and external), collaborator
  • Team leading experience, Coaching & Mentoring
  • Ability to travel 25% - domestic and international
89

Associate Director Operations & Digital First Resume Examples & Samples

  • Drive strategic Roadmap for systems evolution for internal frontline systems and ancillary support systems
  • Deliver regular system improvements and fixes to increase usability and decrease transaction time
  • Lead development and evolution of Enterprise Self-Serve systems to optimize customer experience
  • Own “go to market” process for system enhancements and fixes – ensuring frontline awareness & understanding
  • Prioritize BGCO RT’s within Enterprise and Care IT Priority Lists
  • Build Strong Use Cases for System Enhancement Prioritization
  • Collaborate to drive Tool Integration with internal systems
  • Partner with Strategy Team on IVR Improvement
  • Lead and develop projects that involve some or all functions of the BGCO; as well as outside channel partners with the intent of driving business improvement and transformation
  • Responsible for managing key business initiatives that positively impact the BGCO and VZW performance
  • Drive change within their own group as well as in other groups within VZ
  • Lead for Fraud & Verification process/policy for BGCO; Necessary to maintain solid partnerships with fraud and compliance teams for change and execution
  • Develop strategy and ongoing support for all Knowledge management tools
  • Drive utilization of Knowledge Management tools using different methods of communication and engagement to drive best results
  • Maintain utilization reporting for Knowledge Management tools
  • Lead Executive Relations Team for BGCO to ensure optimal customer experience. Imperative that follow up and SLA’s are all met per leadership standards
  • Own and Drive Results- applies a strong sense of ownership and the ability to balance independent execution of initiatives while driving business results critical to organizational KPI’s as evidenced by stack ranking
  • Apply Strategy and Business Acumen – Drives the business strategically while also focusing on the vital goals and actions required at the operational level to execute strategy
  • Communicate with Impact - Communicates clearly, concisely and persuasively to individuals, teams, sales partners, senior leaders, large employee groups, customers, and external stakeholders to achieve desired results
  • Coach and Develop People – Cultivates talent and potential; fosters leadership qualities in supervisors to motivate and coach their teams to achieve high performance results as evidenced by Leadership NPS
  • Demonstrate Agility in Execution – Exemplifies an effective change agent, able to thrive in a fast-paced environment with evolving priorities and meet critical deadlines
  • Champion Change and Innovation - Leads and encourages change and innovation in his/her area of the business to create greater value for customers, shareholders and employees
  • Build Coalitions & Partnerships - Develops strategic relationships with sales, external partners, suppliers, and key stakeholders to achieve sustainable competitive advantage for his/her area of the business
  • Foster Diversity and Inclusion - Leverages all dimensions of diversity across his/her area of the business and creates an inclusive environment where people can contribute their best
  • Preferred Bachelor’s degree or equivalent work experience required
  • Superior organizational, interpersonal, negotiation, staff development and operations skills are required
  • Excellent written, verbal, interpersonal, communication, and presentation skills required
  • Proven leadership ability and knowledge of wireless industry required
  • Ability to present to various audiences and levels of leadership
  • Proven ability to inspire and motivate teams to success
  • Experience and ability to drive both strategic system transformations and day to day operations
  • Familiarity with company billing systems and software packages – prefer experience with systems such as ACSS, MARS, and OneTool and possess a thorough knowledge of desktop software packages that are necessary to the job
  • Familiarity with AGILE IT process
  • This position requires the ability to drive innovation and measurable solutions into the business
  • This position requires you to meet aggressive deadlines, manage multiple projects simultaneously, and to work in a fast-paced, dynamic, customer and team-oriented work environment
  • Ability to work well independently and in a team environment
  • Experience or strong understanding of sales processes and selling strategies
  • Proven ability to assess progress and deliver business results
  • Customer-facing experience highly desirable
  • Travel required 25% to 50%
90

Director, Operations Resume Examples & Samples

  • Plan and implement objectives and activities for the Business Unit with the Business Unit Leader and Leadership Team
  • Understands functional strategy, markets and goals and translates those into proactive operational plans to enable successful achievement of business results
  • Provides financial and operational support for the head of a major group on deal/proposal construction and pricing and pipeline management
  • Coordinates internal support resource
  • Supports executive planning and reporting meetings
  • Coordinate the Center of Excellence Cadence
  • Support the VP & GM of RWES in preparation for internal and external executive meetings
  • Shape BU reporting and ensure KPIs are aligned to organization priorities
  • Lead preparation for Operating Reviews and meetings with Corporate Management
  • Drive execution by documenting and following-up with required actions
  • Shape Business Unit communications and materials, aligning messaging to BU priorities and performance
  • Work with RWES stakeholders to shape and provide guidance on information that will transit in or out of the VP & GM of RWES office
  • Assists the function in finance tracking providing frequent reports on various cycles, reporting progress and highlighting potential risks on opportunities
  • Proactively works to remove issues hindering the implementation of operations initiatives ensuring coordination between local and regional operations teams
  • Coordinates operations activities with other functions including service, consulting, business lines and sales, as appropriate
  • Bachelor’s degree or equivalent with a minimum of nine (9) years relevant operations experience
  • Extensive knowledge of complex business environment and pharmaceutical industry
91

Director, Operations Resume Examples & Samples

  • Drive adherence to Masonite’s Lean Manufacturing processes in Organizational Design, Lean Management System, and usage of Lean Tools. The Lean Management System includes Leader Standard Work, Daily Accountability Process, Visual Controls, and Escalation/Communication processes
  • Partner with Sales, Product Management, HR, and Finance in driving / supporting Business-Level Strategic Investments
  • Develop talent at the plants for career advancement
  • Enhance employee engagement and participation in achieving Plant targets
  • Establish regular review cadence for key initiatives, utilize PDCA principles
  • Influential skills with functional leaders, ability to lead cross-functional teams
  • Competent in the use of Microsoft Word, Excel, PowerPoint, & Oulook
  • Works with integrity, displaying a high degree of tact and diplomac
  • Minimum 5 years as a Plant Manager (Site Leader) and 7 years responsibility for Hourly Labor performance
  • Multi-site or large plant Leadership experience (>500 employees)
92

Director, Operations Resume Examples & Samples

  • Hands on consulting experience in several of the service areas listed above
  • Experience leading teams through a time-sensitive project by structuring a performance improvement plan and managing the process through to completion
  • Synthesizing meaningful insights from data, facts and discussions with clients
  • Strong written, oral and analytical skills
  • Structured project management (time, team and work-stream’s management)
  • Initiative and drive
  • Ability to deliver time-pressured projects on-time and on-quality
  • Flexible, creative and critical thinking skills
  • MBA and/or Masters in Science/Engineering from a top-tier school
  • Previous experience with a recognized strategy or operations consulting firm strongly preferred
  • Hands-on industry experience strongly preferred (e.g. chemicals, energy, industrial, agribusiness/food, pharmaceuticals, distribution, consumer products, retail)
  • Flexibility to travel up to 80% of the time
  • Experience working with PE and/or PE relationships a plus
93

Director, Operations Resume Examples & Samples

  • 5-7 years post-MBA previous professional consulting experience with a recognized strategy consulting firm
  • Recent project leadership experiences
  • MBA from a top-tier school
  • Experience working with PE and/ or PE relationships a PLUS (personal or professional)
  • Depth in a particular industry vertical a PLUS(e.g., industrial, business services, distribution, consumer products and retail)
94

Director Operations Resume Examples & Samples

  • Responsible for developing and maintaining an annual budget, and providing for cost containment measures
  • Promotes Customer Service; ensures that newly hired employees are oriented to Customer Service practices
  • Develops annual practice goals and objectives
95

Associate Director Operations & Quality Resume Examples & Samples

  • 3 Develop and implement effective processes to manage cost per liter. Responsible for obtaining HPD, labor cost, yield efficiencies, turnover rate and FT/PT ratio as well as overall cost
  • 4 Assists Center Management in audit preparation. Reviews CAPA plans for suitability and utilize processes to administer operational compliance. Participate in audits as required. Manage audit outcomes-during and after the audit-escalating as appropriate as issues identified. For audit findings, assists center with response in a timely fashion to address the compliance concern for review. Represent company to Regulatory agencies and inspectors
  • 5 Identify, review quality and safety risk as assigned centers and work with center leadership to develop appropriate actions. Visit centers to confirm QA, Operational and Safety performance
  • 6 Monitor all marketing, advertising, applicant conversion rates and donor retention to ensure centers are executing programs for desired results and make recommendations as needed
  • 7 Provide oversight of employee related issues. This includes but is not limited to decisions for hiring, firing, corrective actions and salary structures. Adhere to all HR policies and practices through fair and equitable treatment of all employees. Communicate effectively with HR to ensure HR compliance. Develop center leadership team through hiring, training, coaching and effective succession planning
  • 8 Ensure excellent customer service in centers. Provides a good customer model service to employees, communicate openly with customers, ensure efficient donor flow and processing times and effectively resolve complaints or concerns in a timely manner
  • 9 Support facility maintenance to highest safety, compliance and cleanliness standards. Partner with corporate facilities to ensure center compliance at all times
  • 10 Perform other duties, as assigned, to support business needs
  • Minimum 4 years management experience, including managing employees required
  • Experience managing multi-site locations preferred
  • Progressively more responsible positions in a complex organization and experience working in a regulated environment preferred
  • Excellent critical reasoning, decision-making and problem solving skills to analyze situations, determine risks, find solutions to prevent future issues and resolve recurring defects
  • Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions and shifting priorities in support of changing company objectives
  • Strong leadership, training, written and verbal communication and interpersonal and presentation skills to drive results
  • Understand regulatory standards, various local, state and federal laws that apply to the business and where to find information on standards and interpretations
  • Experience planning, organizing, securing and managing project resources preferred
  • Proficient at providing assistance and directing managers to identify and resolve problems preferred
  • Proven skills in budgeting and financial management
  • Leading, developing and managing remote employees
  • Intermediate to strong working knowledge of Microsoft Office products
96

Regional Director Operations Process Resume Examples & Samples

  • Bachelor's or Masters in Business or Logistics
  • 10+ years related experience
  • Innovative mindset, crisis management, project management, change management, global mindset, influencing, analytics and problem solving, decision making, compliance orientation/GMP knowledge/quality mindset, business case development, and drive for continuous improvement
  • Business experience in health care industry
97

Director, Operations Resume Examples & Samples

  • Facilitates and promotes communication and solid working relationships among client hospitals, physicians and EmCare
  • Physician/client hospital service
  • Assists with the development of divisional strategies and operational planning activities
  • Provide management support/direction for assigned Division Managers
  • Provide daily direction and training to lead positions as it relates to each of the core functions
  • Responsible for training of all assigned new Division Managers, including
  • On the job training during the first three months
  • Operations Training Courses (OTC)
  • Continuing training support
  • Implement policies and procedures throughout the core functions
  • Retention of assigned full time/part time clients through client service and contract renewal
  • Provides primary backup support to all assigned Divisional Managers and makes judgment calls on fee commitments after hours
  • Management/control of increased compensation for assigned Divisional Managers
  • Demonstrates strong support of full time/part time new gross profit practice development through physician pricing analysis, presentation/proposal development and proactive prospect sales support for assigned divisions and support of assigned Divisional Managers
  • Develop, plan and implement strategies that will better deliver and support contracted services to client hospitals
  • Assists Chief Operating Officer with backup support on operational issues when COO is not available and in overflow situations
  • Serve as a liaison between physicians and EmCare in coordinating issues to include but not limited to employment, billing and compensation
  • Weekly division reports
  • Weekly schedule copies
  • Increased compensation reports
  • Monthly recruiting reports
  • Monthly increased compensation forecasts
  • Identifies operational/training needs to improve Emergency Department customer service
  • Acts as a resource to the Medical Director providing input into issues of staffing and productivity
  • Interface with Medical Directors of assigned hospitals
  • Increase quality by creating and implementing internal procedures for recruiting, scheduling and credentialing
  • Assist in containing and minimizing general and administrative costs
  • A minimum of five years of related experience and / or knowledge in healthcare recruiting
  • Proven history of achieving results
  • Limited Travel
98

Director, Operations Resume Examples & Samples

  • Oversee client’s North American distribution center portfolio
  • Ensure client satisfaction by providing facility and systems reliability and sustained uptime
  • Develop and implement the annual management plan; accomplish key performance indicators as identified by client
  • Develop and import best practices and innovations to implement on account as well as export to JLL
  • Oversee the development and timely submission of reporting appropriate for the client
  • Lead discussions with each direct report to establish a cascade of strong goal setting, performance reviews, career development planning and incentive/salary administration
  • Manage and encourage participation in the client and JLL Recognition programs
  • Bachelor’s degree in Engineering or Business Administration or equivalent work experience with emphasis in manufacturing, critical environments or material handling; MBA desirable
  • Minimum of eight years’ experience in a relevant industry either in the corporate environment, third party service provider or as a consultant in a role with broad responsibilities
  • 10+ years in a manufacturing or similar environment
  • Experience in matrix management organization desirable
  • Knowledge of real estate, material handling/ conveyance, accounting and building systems
  • Travel up to 75%
99

Executive Director, Operations Resume Examples & Samples

  • Plan, organize, direct and lead manufacturing operations, production engineering, production planning and shipping to meet business operating requirements, working closely with sales leadership. Ensure that the operations organization produces products that meet or exceed customer expectations
  • Lead manufacturing and production engineering efforts to ensure state-of-the-art production capabilities, including facilities planning, equipment development, production support and process capability, while driving out cost, maximizing quality and expanding capacity
  • Partner with New Product Development teams to ensure seamless manufacturing integration of new product launches
  • Anticipate capacity requirements to support growth initiatives by identifying need for additional capacity; identifying and evaluating manufacturing options; recommending expansion of current facilities or addition of new facilities
  • Ensure full compliance with ISO, FDA/GMP and other domestic and international regulations
  • Foster a culture of continuous improvement and employee engagement. Champion operations efforts in Continuous Improvement through Lean Six Sigma methodologies to drive high performing competitive advantage. Work with all levels of the organization to identify and acquire/develop core competencies, resources and synergies via high performance work teams to ensure the operations organization can meet the challenges of a growing and changing company
  • As a part of all job duties, employees are entrusted with a permanent mission of research and invention
  • 15+ years relevant manufacturing experience in a medical device industry, including plant management, production management and cost management/reduction
  • 10+ years of management experience of groups of 200+ employees
  • Demonstrated knowledge and abilities in all manufacturing operations – process flow, materials resource planning, purchasing, logistics, quality assurance, SOPs, planning & scheduling, safety
  • Demonstrated knowledge and experience of LEAN principles
  • A good coach/mentor with an interactive, open, collaborative and persuasive management style and a passion for coaching, motivating and developing leadership and key talent
  • Excellent communicator at all levels within the organization. Approachable, credible leader who builds relationships both internally and externally
  • Leader with unquestionable integrity and honesty
100

Director, Operations Resume Examples & Samples

  • Acts as a trusted business partner to the Managing Director, EMEA and the regional management team, responsible for taking a lead role in the operational management of the EMEA region
  • Responsible for ensuring the robustness of operational controls, processes and systems, creating effective solutions when required and implementing value adding change
  • Accountable for the smooth and proactive running of facilities, security and business services across all CFA Institute offices in the EMEA region
  • Provides strong leadership to enabling functions in the region including: IT, travel and events, operations and administration
  • Accountable for maintaining all necessary operating compliances such as First Aid, Health & Safety, Insurances and Environmental
  • Support growth initiatives and their operationalization in the region
  • Bachelor’s degree in Accounting, Business Administration of Finance or an equivalent combination of education and experience
  • Minimum 10 years of professional experience in operations management with previous proven experience as Director of Operations, VP of Operations or equivalent gained in a multinational environment required
  • Significant experience working in the EMEA region with a good understanding of regional business culture, any previous experience managing multi-site operations within EMEA highly desirable
  • Experience of budget, project and process management within a multinational environment required. Has the skills necessary to interpret what is needed for the success of a project and to create appropriate schedules for timely delivery
  • Demonstrable operational understanding of Facilities Maintenance and Building Services both day to day management as well as tactical and strategic planning
  • Must demonstrate robust, professional diplomatic and advocacy skills, be a natural networking and relationship building who is able to forge strong working relationships across all levels of the organization
  • Fluency in English required, knowledge of French or Arabic would be highly advantageous
  • Enthusiastic, self-motivated and confident, with the ability to inspire others to maximize their potential
  • Excellent communication skills including written, verbal and listening. Comfortable presenting to large audiences
  • Good analytical and conceptual skills combined with execution skills to translate ideas into pragmatic solutions
  • Continuous improvement mindset, analytical in nature with the ability to develop alternative solution to problems and select the optimal solution
  • Excellent organizational skills of self and others, high working flexibility and the ability to work effectively under tight deadlines competently juggling competing priorities and changing expectations
101

Director Operations Resume Examples & Samples

  • Direct manufacturing staff to ensure the timely delivery and right first time execution of manufacturing operations for development projects and commercial batches
  • Ensure that all operations are compliant with Catalent Safety Standards and OSHA requirements at all times
  • Maintain the operational facility in the highest level of cGMP compliance per FDA, MHRA and customer expectations
  • Ensure Operational teams are adequately trained, knowledgeable and competent to perform all task requested
  • Build, maintain and motivate a multi technology operations team capable of achieving all productivity targets and output requirements to service customers with product on time – In Full and Right First Time
  • Assist the Site GM in establishing strategic directions for manufacturing resources and activities, and setting objectives to maximize the value of the organization's contributions
  • Ensure continued operational efficiencies are realized with reliable schedule adherence, lower conversion cost and increased productivity
  • Establish priorities and assure adequate resources to complete projects in a timely manner
  • Assist in the introduction of new technologies
  • Represent the organizational unit as the prime internal and external contact for site manufacturing operations
  • Ensure there are daily, weekly, monthly and quarterly manufacturing operations meetings to drive safety, cGMP compliance and adherence to plan
  • Complete investigations in a timely manner and ensure root causes are correctly identified
  • Represent Manufacturing operations on the Site Leadership Team
  • Share responsibility for short and long term resources and facility planning, and perform managerial duties as required, e.g. budgets, personnel performance appraisals, etc
  • Work directly with Validation, Quality Assurance, Analytical Services, Engineering, and Project Management functional areas to plan and implement the execution of cGMP activities in manufacturing operations for both development processes and commercial operations
  • Work on complex problems of diverse scope where analysis of data requires evaluation of intangible factors. Exercises independent judgment in developing methods, techniques and evaluation criteria. Demonstrates success in technical proficiency, creativity, collaboration with others and independent thought
  • Monitor and report progress of projects within agreed upon time lines, ensuring customer and Company objectives are met
  • Responsible for participating and representing all manufacturing operations in Pre-approval Inspections, FDA audits and client audits
  • Develop quality and business metrics for assessing productivity/profitability of manufacturing
  • Develop and manage the budget requirements for each fiscal year. Agree with GM and organize the purchase of appropriate capital items as required for projects
  • Use Lean Six Sigma tools in day to day operations and to improve the operation according to the Site plan
  • Ensure all company and site policies are adhered to and ensuring appropriate company disciplinary policies are followed consistently
  • Liaise with vendors and suppliers as a technical representative
  • Keep abreast of technical and regulatory developments in the pharmaceutical field which are directly/potentially applicable to Oral Solids, Zydis ODT products, Softgel Technologies services, and technologies
  • Other responsibilities as assigned
  • Has completed Lean and/or Black Belt certifications
  • Clear leadership qualities and demonstrated success in management of change
  • Has extensive understanding of pharmaceutical industry and contract services business issues and trends. External/internal recognition in broad area of expertise; acknowledged expert with proven insight in extending boundaries of existing knowledge
  • Has intimate knowledge of practices and interpretation of legal and regulatory requirements of OSHA and Food and Drug Administration federal agency
  • Analytical ability, both interpersonal and issue-related; good judgment and ethics; professional presence and demeanor; strong interpersonal skills and political savvy
  • Strong business orientation and financial skills
  • Excellent negotiation and contracting skills
  • Ability to “get the job done” and take responsibility for results without direct authority
  • Ability to coordinate, facilitate and organize resources
  • Ability to develop strategic relationships; strong verbal and written communication skills; excellent presentation skills
  • Superior customer service orientation with strong follow-up skills and attention to detail
  • Must possess good to excellent writing and PC skills with a knowledge base in Microsoft Word, Excel, Power Point, and Project
  • Must have working knowledge of best in class clinical supply operations
102

Director Operations Resume Examples & Samples

  • 8+ years of general/leadership experience in an operations environment, including P&L responsibility (budgeting, forecasting, etc.)
  • Experience working with major retail chains, and/or experience in consumer package goods industry
  • Must be able to effectively handle multiple tasks and projects simultaneously in a highly complex environment
  • Team player with good people skills
103

Director, Operations Process Technology Resume Examples & Samples

  • Develops and leads strategic operations projects - coordinating process, technology, and people aspects both within and external to the organization
  • Defines and develops project business case and financial analysis
  • Leads the development of overall project scope and ensures that objectives and approaches are definite and documented
  • Leads project teams representing cross functional organizations as required for successful completion of the project. Identify and “recruit” team members as necessary
  • Develops project implementation strategies, work plans, and key milestones
  • Assigns, coordinates and reviews work assigned to project team members as well as has the ability to roll-up sleeves and work with lean resources
  • Utilizes effective project and time management skills to manage multiple projects simultaneously
  • Manages stakeholder expectations and stakeholder satisfaction
  • Fosters communication/collaboration between departments
  • Completes additional assignments as required by senior management
  • Technical resource for current/evolving operations technologies, equipment and processes
  • Work with and manage operations control systems, PLC, HMI, ladder logic, and other programming languages like VBA, SQL, C+, Python, etc
  • Maintains on going relationships with core vendors
  • Develops projects that have been identified by R&D for commercial implementation
  • B.A./B.S. in Business, Operations, Engineering (or equivalent); M.B.A. preferred
  • 10+ years experience in operations, supply chain, or finance
  • Project Management experience required
  • Knowledge of alcohol beverage industry preferred
  • Must be willing and able to travel as needed
104

Director, Operations Resume Examples & Samples

  • Direct the operational activities of client support services through the design and implementation of all operations including complex problem solving, prediction of service outcomes, protocol review, and information collection and information analysis
  • Ensure the quality of client services through development of measurements to evaluate operational results against client service commitments
  • Develop service teams by determining the appropriate team organization structure, team composition, sources and requirements for training. Manage, recruit, train and develop client services’ management
  • Assess operational activities by identifying opportunities for performance improvement and synergies
  • Ensure profitability through management of services consistent with budgetary guidelines
  • Provide solution based consulting to provide value added services to the client
  • Provide direction toward data delivery and reporting systems to client
  • Strong qualitative and quantitative assessment and critical thinking skills
  • Requires a strategic orientation and the ability to translate ideas and strategies into results
  • Proven ability to lead healthcare operations with results consistent with company objectives
105

Director Operations Management Resume Examples & Samples

  • Strong general IT background (consulting, project management, operations, broad application and technology knowledge)
  • Ability to maneuver in a complex organizational set-up
  • In-depth end-to-end business processes knowledge
  • University degree or similar in IT or Business Management
  • Leading virtual/distributed teams
106

Director, Operations Innovation Resume Examples & Samples

  • Automate 75% of Associate’s current tasks in 2017
  • Expose 50% of Associate’s current workflows
  • Drive incremental product improvements upstream into Seller and Brand Central tools
  • Improve Vendor PRR by 500 bps
  • Improve Seller PRR
  • Lead the effort to transition and transform 100% of Vendor contacts into Seller Support using the tools, processes, and people management practices for Sellers and adapting them for Vendors. Drive the support effort relating to “Supplier Singularity”
  • Unify self-service and Associate interactions via chatbot technology
  • Develop new and configurable approaches for servicing diverse business clients Develop closed loop mechanisms that harvest and implement Associate ideas / insights into future product and feature designs
  • Launch and manage Associate Connections programs with Product / Tech teams to allow Tech leaders to experience products and deliver improvements
  • Improve Associate engagement
  • Launch a new Associate “Kudos” program aimed at allowing Sellers / Vendors to show their appreciation for Associates increasing the “I feel valued” Amazon Connections
  • Continue pioneering efforts with Amazon Connections to isolate the linkage between employee trust, engagement, performance, and reduced attrition
  • Promoting and managing Sellers to reach order parity with Retail by taking advantage of millions of interactions with Seller to influence and guide their behavior toward delivering the perfect ordering experience
  • 15+ years of documented success leading change and innovation in a complex business
107

Director, Operations Management Resume Examples & Samples

  • Participates in both short and long-term planning for all aspects of the Company’s operations and growth. Contributes operational input to other departments as appropriate, including developing and distributing appropriate reports to executive management
  • Manages the forecasting, planning and logistics for clinical operations activities, including the direction and scheduling of clinical operations resource allocations, ensuring performance and quality standards are met. Reviews performance of the Company’s activities and makes recommendations for improvement in quality/efficiency. Periodically, participates in conducting annual site evaluations
  • Reviews and provides input on study proposals, while participating in the sales and marketing function as it relates to the Company’s clinical operations activities. Participates as a primary source of operations information in the budgeting process for clinical studies and the department
  • Liaison and facilitator between the Company’s operation’s departments and clinical business units for project related tasks and/or issues. Plans and negotiates resources with line management of functional areas. Serves as a Project Advisor on project teams by providing input regarding the operational and project management aspects of the projects
  • May develop and refine project management processes within the Company, using established process modeling techniques. Leads teams of subject matter experts to develop and review SOPs and WIs related to any area concerning project management to support new or existing project management processes. May work with the Project Manager on the study start up and financial management tasks of a project to ensure success of the overall project. Implements enterprise wide project management systems and tools. Evaluates project progress, while producing and distributing resource status reports as well as functional area plans, to appropriate members of executive and senior management
  • Ensures thorough clinical study feasibility and appropriate distribution of studies to consortium sites. Develops, collects, and analyzes project metrics, while holding project reviews with operational staff focusing on budget, schedule and risk analysis
  • Develops the clinical research capabilities within the Company’s member sites as performed through leadership and management of field operations activities as required. Implements global project management systems and processes to increase efficiency. Plans for the efficient allocation of resources within operations
  • Ensures compliance with GCP sponsor contracts as well as all Food and Drug Administration (FDA) and ICH requirements. Develops and implements policies, procedures and (SOPs) for clinical operations activities, as well as applicable training programs for staff and network sites. Interacts with senior management of pharmaceutical and biotechnology sponsors on operational issues
  • Within the department, approves courses of action on all management / human resources’ matters, including salary administration; employment hires, transfers, terminations; performance appraisals and professional development; job description preparation, and employee counseling. Works with and advises staff on administrative policies and procedures, technical problems, priorities and methods
108

Global Director Operations Resume Examples & Samples

  • Lead the delivery of service for Procure to Pay, Record to Report, MDM and Payroll from a global network of Captive and/or Outsourced Delivery Centres to RB Markets
  • Manage all elements of BSG Balanced Scorecard: Quality/Control of Service Delivery, Cost of Service Delivery, Continuous Improvement and People
  • Act as key liaison with Finance and Procurement Functional Leadership and RB Market Leadership for all matters relating to the delivery of Operations
  • Serve as a member of the BSG Leadership team, supporting the continued delivery of value to RB and providing meaningful input to guide the growth of Business Services within RB
  • Manage a team of Direct and Indirect reports within RB and a network of 3rd Party Service Delivery (in excess of .150 today)
  • Manage the day-to-day delivery of service for operations , ensuring that Key Performance Indicators (KPIs) and Service Levels (SLAs) are monitored and attained
  • Provide leadership and guidance to Global Service Managers, enabling them to lead their teams effectively and to resolve complex issues of magnitude
  • Act as senior advisor and source of authority on complex process issues, connecting, where necessary, with Global Process Owners and other Functional Experts to clarify application of policy and procedure to strengthen BSG delivery
  • Constantly monitor and seek to improve F&A service delivery to RB, leveraging vendor management, IT, Process Owners and Continuous Improvement to improve efficiency, reduce risk and reduce cost
  • Lead and Champion the effective deployment of data-led process governance throughout processes and ensuring meaningful dialogue with key stakeholders in RB’s Markets and Functions
  • Participate in the development of Global Process design, ensuring the needs of the operation are represented during the blueprinting process
  • Participate in the deployment of BSG Services to new geographies, ensuring that Operations are involved throughout the project life-cycle and enabling a seamless handover from project to business-as-usual
  • Act as a key member of the BSG Leadership Team, leveraging functional expertise and Shared Services knowledge to help shape the future of RB Business Services
109

Director Operations Resume Examples & Samples

  • Meet weekly and monthly production schedules
  • Reduce operational time to support cycle time reduction efforts while concurrently improving data quality
  • Provides staff with the necessary support and direction so that they can execute their assigned responsibilities
  • Develop and train the managers and staff, within operations, so their skills and capabilities are aligned with the current and future needs of the businesses and NPD
  • Manage relationships with all internal resources to ensure effective communication so as to not impact production, project and system commitments
  • Analyze processes, document standard operations procedures, propose and implement changes to processes with the goal of operational cost reduction and quality improvement in support of department’s annual plan
  • Assist senior management team with setting strategies and direction to the department
  • Evaluate highly complex data for accuracy, consistency and completeness
  • Recognize data discrepancies and draw inferences to help identify and resolve software and/or data quality issues
  • Provide objective and professional leadership and support all department initiatives
  • 8-10 years of experience
  • 5+ years managing and developing a team
  • Demonstrated leadership, communication, organizational, decision making, analytical and problem solving skills
  • Proven success managing resources across multiple projects and responsibilities with varying prioritization, visibility and locations
  • Advanced MS Excel is required
  • SAS EG, MS Access and ERP or CRM systems preferred
  • Ability to form insights and recommendations from comprehensive analysis, assess and quantify risks, and model what-if scenarios
  • Knowledge of tools to query and manipulate data in varying file formats
  • Ability to convey complex concepts to business stakeholders in terms relevant to the business
  • Experience managing and communicating process to a diverse audience that allows for easy adoption of changes to existing processes
  • Ability to influence others and operate effectively in a matrix organization
  • Production experience a plus
110

Director, Operations Management Resume Examples & Samples

  • BA/BS degree or equivalent combination of education and experience; and extensive management experience preferably in a worldwide clinical research, pharmaceutical, or biotechnology company
  • Comprehensive management skills and experience, including but not limited to short and long-term planning, evaluation, directing and motivating staff, marketing and financial management
  • Thorough knowledge of FDA regulations, drug development, and clinical project management procedures is necessary
  • Additional experience developing and setting corporate plans and objectives that support the organization’s worldwide drug development processes, while making critical decisions related to changing the direction of the business is essential
  • Must have a record of engaging diverse interests for the common good; adept at marketing and able to communicate and work with a diverse group of individuals to accomplish common goals
111

Director / Operations Manager Resume Examples & Samples

  • Analyze existing operating performance and provide operational insights to leadership team
  • Design and implement process improvements to improve operating performance
  • Lead cross-functional response to significant service issues
  • Develop new operating frameworks for new products and solutions
  • 10+ years of experience in process redesign and operations analysis
  • Experience in dynamic environments with shifting priorities
  • Strong interpersonal skills with presence and the ability to clearly communicate with senior management, peers, and team members
  • Ability to work accurately with a sense of urgency, and deliver under tight deadlines/time frames
  • Strong critical thinker with the ability to make decisions
  • Team oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities
  • MBA, Six Sigma, consulting experience preferred
112

Associate Director, Operations Resume Examples & Samples

  • Five (5) years relevant work experience, including manufacturing and/or technical support of biological product manufacturing
  • Strong problem-solving, communication and team-work skills
  • Strong preference will be given to candidates possessing previous startup, process chemistry or polysaccharide manufacturing experience as well as those with demonstrated leadership, Six Sigma and/or Lean manufacturing skills
113

Director, Operations Resume Examples & Samples

  • Responsible for leading the team that coordinates and completes all remediation efforts, implement system controls and preventative measures to improve operational excellence and overall client experience
  • Responsible for corrective actions with high touch institutions
  • Drives compliance, operational excellence, service quality and superior end-to-end customer experience
  • Communicates with internal and external customers leveraging superior writing, editing, analytical and negotiating skills to strengthen ongoing relationships and resolve complex customer service problems
  • Demonstrates overall control of budgeting/expenses, staffing, planning and performance management
  • Provides input to policy development to manage risk and exposure to the company
  • Proactively analyzes trends to identify plan/client level risks and opportunities for improvement
  • Lead and prioritize in an ever changing environment across multiple and competing priorities (often with limited or changing information)
  • 10 plus years of progressive leadership experience in TIAA and/or Operations which includes but is not limited to project management, talent management, succession planning, change leadership, multi-state leadership, performance management, continuous improvement/Lean implementation and strategic leadership experience
  • 5 years related experience working on system controls and implementation of preventative measures
  • 5+ years experience with remediation efforts required
  • Series 99; or ability to obtain within three months of start date
  • A bachelor's degree in business required
  • Proven ability to demonstrate problem resolution skills
  • Successful OMNI leadership and integration experience
  • Proven ability to effectively communicate with all levels of leadership
  • Must be able to prioritize and set clear direction and expectations in a continuously changing environment
  • Excellent conflict engagement and resolution skills
  • Strong leadership and matrix management skills
  • ©2016 Teachers Insurance and Annuity Association of America (TIAA), 730 Third Avenue, New York, NY 10017 C23921
114

Director, Operations Management Resume Examples & Samples

  • Provides executive leadership to a major manufacturing / supply chain function supporting a large and complex business unit. May lead functional operations at multiple manufacturing sites. Establishes and monitors production using metrics/budgets through systems, and initiates appropriate corrective action as needed and based on results. Establishes and controls project schedules, timelines
  • Directs, guides, monitors, and evaluates Operations Team personnel to accomplish specific production and supply chain goals consistent with established operational, housekeeping (5S), and safety procedures and processes. Engage in problem solving in complex situations and process improvements in streamlining work processes
  • Identifies and pursues new technologies to improve production, increase efficiency and resource utilization and maximize profitability
  • Works closely with members of Senior and Executive Management to align overall operations development with business needs/opportunities. Promotes an environment of cooperation and trust
  • May provide ownership / leadership for a major divisional function, project, or program (i.e., Inventory Management, AMPS/Lean, Responsiveness / Agility). Provides leadership, guidance, mentorship, and personal development of his/her direct reports in the areas of daily operational management, systems development, and optimization
115

Associate Director Operations & Technology Resume Examples & Samples

  • Drive the analysis, structuring and rollout of new technology and process changes required to ensure onboarding activities are compliant with regulatory reform impacting GBM globally (e.g., KYC / AML, Dodd Frank, FATCA / Global FATCA, EMIR/MIFID, Canadian Derivatives, etc.). This involves planning, securing, and scheduling resources, defining business requirements and processes, assisting in preparation of business cases, developing detailed project plans, monitoring progress against planned objectives, budget tracking, conducting user testing, and helping secure consensus and co-operation from users and senior management
  • Design and implement technology and harmonized business processes to facilitate the onboarding of GBM’s institutional clients in an efficient, compliant, and client-centric manner. This requires independent resolution of multi-faceted problems, which are often unstructured and without precedent. Apply technological, operational and commercial knowledge to the evaluation and design of solutions
  • Oversee and be accountable for specific projects, including Fenergo upgrade, KYC / AML / regulatory data reconciliation, etc. Be the Bank’s primary contact for the Fenergo-CDD reconciliation project. Support global remediation projects – including U.S., Singapore, Hong Kong, and other new projects to be launched as part of the AML Transformation Project
  • Continually acquire and enhance knowledge of both the Bank’s and the Division's business strategies and policies, risk management practices and methodologies, product offerings, financial markets, financial instruments, regulatory requirements, Back Office processes, and rapidly changing technology to be able to drive effective business solutions
  • The incumbent should ideally have knowledge of financial markets and financial instruments, ranging from derivative products to investment products, including current and anticipated regulatory requirements, accounting, Back Office processes, and the end-to-end workflows among the Front, Middle, and Back Offices. The business line requires that the incumbent have the same level of expertise required of the business users. In addition, since some of the systems have been developed in-house, the incumbent must have an understanding of the system architecture and design, which is complex and constantly undergoing changes to meet the demands of the users
  • The incumbent must be a creative, self-starting, results-oriented, and highly motivated individual with excellent analytical skills in order to apply this knowledge to independently resolve complex business problems that are multi-dimensional and often unstructured and without precedent. The incumbent must be able to propose new and innovative solutions to meet the requirements of both a sophisticated user base and market. The incumbent must be able to manage and execute rapid implementations to meet complex and changing needs
  • Further the incumbent must have excellent interpersonal, communication and negotiation skills in order to build consensus and obtain co-operation from both users and senior management. These skills, along with the incumbent’s excellent time management and organizational skills, will allow the incumbent to manage major multi-disciplinary projects while planning and scheduling resources to optimize productivity
  • The incumbent must possess an excellent understanding of systems development techniques, real-time analytical and formal modeling tools, and keep current with rapidly changing technology to effectively apply technology to the solution of a business problem. This knowledge must also be applied to assist senior management in establishing future technology needs in regulatory onboarding
  • The incumbent may be required to travel to our offices outside of Canada
116

Director, Operations Resume Examples & Samples

  • Plan and implement critical functions, objectives and activities for the Global technology Solutions Business Unit
  • Collaborate with and influence Leadership team and wider stakeholders to understand common business challenges, table issues and facilitate resolution
  • Represent the BU to other stakeholders in the business as required (corporate, other G/RBUs, etc.) and ensure alignment to BU priorities
  • Act as BU liaison-point with Chief of Staff, and other corporate executive functions (Communications, External Relations, Marketing, Legal, etc.)
  • Coordinate the Business Unit Management Cadence
  • Support SVP in preparation for internal and external executive meetings
  • Shape reporting and ensure KPIs are aligned to organisation priorities
  • Lead preparation for Operating Reviews and meetings with Corporate
  • Ensure Business Unit/Country/Functional reviews and meetings are prepped and delivered
  • Drive execution versus BU priorities by documenting and following-up with required actions across the business
  • Shape communications and materials, aligning messaging to BU priorities and performance
  • Contribute to Business Development, working with Director, BD including support on business case preparation and ensuring alignment of BD activities with BU priorities
  • Work with stakeholders to shape and provide guidance on information that will transit in or out of the BU President office
  • Support with preparations for executive level client / other meetings by engaging with various stakeholders
  • Bachelor’s degree or equivalent and demonstrated operational or consulting experience
  • Working knowledge of QuintilesIMS Health – organizational structure, offerings and systems
  • Knowledge of business and management principles - including planning, process, review, co-ordination of people and resource and operational success measures
  • Effective time management (in self and others)
  • Worked in a global organization having to work with people of diverse cultures and multiple time zones
  • Excellent organizational skills, in particular, the ability to prioritize and manage multiple tasks simultaneously to meet deadlines
  • Exceptional quantitative and analytical skills
  • Interpersonal, networking and communications skills (written and oral)
  • Have the presence and credibility to engage and influence senior leaders across multi-geographies and functions
  • Self-starter attitude and track record with seamlessly executing quickly on complex projects with minimal guidance
  • Very strong Excel, Word and PowerPoint skills
  • Thorough understanding of all the best tools and processes to build scalable systems and strong instincts for automation: we want someone who thinks about using technology and self-service
  • Commitment to integrity and transparency
  • Prior experience with a solutions provider is preferred
117

Director, Operations Resume Examples & Samples

  • Seek out and evaluate new growth opportunities (diversification, expansion, or creation); review and approve any candidates for acquisition
  • Coordinate and assist the marketing department to ensure practices have market presence, proper branding and the opportunity to increase patient volume
  • Monitor practice performance; review and approve monthly financials. Coordinate monthly financial and operational reviews with Regional President, Regional Vice President and practice management and Medical Director
  • Analyze accounts receivable and contract performance reviews for each practice. Develop and execute action plan for progress as needed
  • Evaluate practice productivity and provide recommendations for improvement
  • Provide review and assistance of contract management of employed physicians, partnered hospitals and third-party payers
  • Establish and maintain strong collaborative relationships with hospital administrations; provide annual report
118

Director, Operations Center Resume Examples & Samples

  • 12 years' experience with IT infrastructure and operational support in a large, global enterprise environment
  • 3+ years' experience in management of a Network Operations function including responsibility for operational procedures, technical direction and standards
  • 4+ years' experience managing others
  • Strong communicator who remains calm under pressure
  • Process oriented with a strong attention to detail and follow-through
  • 4 year Bachelors degree preferred
119

Associate Director, Operations & Technology Resume Examples & Samples

  • The incumbent must have experience in multiple internal and external technology vendors, which will allow the incumbent to manage parallel deliveries, resolve complex issues in real-time, mitigate risks related to project schedule, resources, and budget, and minimize business interruption and negative user impact
  • The incumbent must work under tight deadlines, conflicting priorities and changing project requirements. The incumbent must be able to react quickly to resolve business problems and work overtime on occasion to meet deadlines and to implement systems with minimal impact to the end users
  • Extreme stress is derived from pressure to meet deadlines as well as pressure from senior management to finalize issues
120

Director, Operations Management Systems Resume Examples & Samples

  • Demonstrated leadership skills and the ability to influence and motivate people across functional lines
  • A strong customer service orientation and proven problem solving skills
  • Excellent verbal and written communication skills, including the ability to interact effectively with internal and external audiences, even under pressure
  • Exceptional organizational skills, including the ability to manage multiple projects and priorities – working independently when necessary to deliver results
  • Gathering and assessing requirements from operations staff at various levels and technical expertise
  • Identifying opportunities to improve systems and optimize processes to solve problems
  • Coordinating solutions with IT, external consultants, vendors and end-users to develop and implement improvements and solutions to drive efficiency and performance reporting
  • Providing strategic leadership in planning and delivering robust and scalable operations management systems
  • Managing and facilitating requirements gathering, defining acceptance criteria and testing standards to drive implementation
  • Ensuring corporate standards are followed – or developed where gaps in process or standards exist
  • Managing daily system issues and troubleshooting problems when necessary
121

Manager / Director, Operations Risk Resume Examples & Samples

  • Manage large scale banking initiatives or merger and integration efforts that focus on delivering operational, technical, and/or product development change, such as system and operational conversions, enhancements, process re-engineering, and new product development
  • Manage program level processes, controls, or tools utilized to manage a large scale banking initiative or merger and integration such as Project Management Office (PMO)
  • Perform analysis and activities through the project lifecycle including scope definition, business case development, requirements gathering, functional and technical design, vendor assessment, test script development, training material development, and implementation assistance
  • Assist in the development and presentation of clear and concise deliverable presentations
  • Support proposal and business development activities by assisting in the identification of new target clients, building business relationships with key executives, and developing and presenting proposals
  • Provide oversight and leadership to KPMG team members regarding deliverables, project plans, and performance management
  • Write and present clear and concise reports and presentations containing meaningful observations and recommendations to clients, and document procedures performed and conclusions reached related to projects
  • Contribute to industry and regulatory publications, write professional and thought leadership articles, and speak at related conferences and seminars
  • Seven years of experience in banking merger and integrations in one or more of the following: Overall Merger Approach Planning and Execution, Target Operating Model Development, Customer Readiness , Employee Readiness, Finance General Ledger Consolidation, Technology Consolidation/Support Experience, Technology Systems Testing, Legal Day 1 Planning and Execution, Synergy/Benefit Development and Tracking, Bank Divestiture, Branch Closing/Consolidation, Integration Risk Management, and FDIC Assisted Deal Support
  • Bachelor’s degree from an accredited college/university
  • Prior consulting experience is preferred as well as demonstrated supervisory experience and well established understanding of business dynamics and operations; Project management or PMOexperience in support of a large scale change initiative is preferred
  • Proficient in Microsoft Word, Excel, PowerPoint and Project
  • Ten years of relevant experience
  • Experience leading teams, developing personnel, and managing projects
  • Demonstrated track record of business development, productivity improvements, and self-career development, such as promotions, advanced degrees, and professional certifications
122

Executive Director, Operations Resume Examples & Samples

  • · Strong client facing skills, with proven experience managing large teams and running large global programs and influencing revenue growth
  • · 14+ years of operations leadership experience, preferably in a call center environment
  • · BA/BS or equivalent work experience required; post-graduate degree desired
  • · Financial acumen with experience running a P&L and managing own budget
  • · Possess contract negotiating capabilities to help build potential partnerships; needs to be able to bring staff and key influencers together to work in concert
123

Director, Operations Resume Examples & Samples

  • Determine and understand specific customer expectations; effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
  • Plan and schedule project timelines; direct project, defining scope, goals and deadlines, project plans and associated documents
  • Communicate project expectations to team members; coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work
  • Identify and resolve issues; liaise with project stakeholders; proactively manage changes in project scope, identify potential crises, and devise contingency plans
  • Identify and manage project dependencies and critical path; analyze data to determine project success; determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle
  • Delegate and follow-upon task assignments and achievement; plan and schedule project timelines and milestones using appropriate tools; track project milestones and deliverables
  • Prepare project plans and associated documents; develop and deliver progress reports, proposals, requirements documentation, and presentations
  • Must possess a Bachelor’s Degree in business administration, finance or computer technology related field
  • Must possess a minimum of seven (7) years of business experience in similar based business and operations
  • Must possess a minimum of three (3) years of related financial and/or process leadership experience preferably within the service industry and/ or with security
  • Compliance and Training Manager (San Francisco, CA)
124

Associate Director, Operations Resume Examples & Samples

  • Coaching and mentoring teams
  • First Responder interviews for Level 3 Human Error related QN’s,
  • Line clearance lockout/tagout and permit writing,
  • Safety Management Information Systems (SMIS),
  • Daily Safety Check Sheet/Walkabout, actively lead the Tier 1 Process and participate in Tier 2
  • Coordinate the activities of multi discipline employees (CT’s, Mechanics, EC Techs, FSW, and Operators), SAP Triage, adherence to team performance and standardized work, and the ability to direct mechanics when needed
  • Supervisory experience (salaried and/or Union direct reports)
  • Experience in new manufacturing facility design / construction / start-up
  • Leadership and interpersonal skills to motivate direct reports and peers to excel and "own" the process
  • Experience from other manufacturing industries and disciplines
  • Flexibility to perform various tasks to support the business
  • Toyota Production System (TPS), Lean, Six Sigma, KATA problem solving skills
  • Delta V, Provox and SAP experience is a plus
  • Ethics and Integrity
125

Engagement Director Operations Resume Examples & Samples

  • Bachelor’s degree from four-year college or university; or four years related experience and/or training; or equivalent combination of education and experience
  • Four or more years of membership or program management experience, preferably in a YMCA or similar organization
  • Four or more years of related supervisory experience in customer service and/or sales, preferred
  • Excellent personal computer skills and experience with Microsoft Excel and other standard business software
  • YMCA Team Leader certification preferred
  • Leads all aspects of highly efficient and effective membership operations team including but not limited to recruiting, hiring, training, role-playing, developing and holding staff accountable on a daily basis
  • Utilizes membership and quality reporting as needed to identify areas of opportunity and areas of improvement. Provide and guide other staff in the results
  • Improves the total member experience by ensuring that members’ information is collected accurately and entered into applicable systems correctly, and ensuring that new members are introduced to an Engagement Director or designee for completion of the onboarding process
  • Ensures proper implementation of all membership related procedures. Communicates all procedural changes to staff in a timely manner
  • Engages- and leads other staff to engage- current and potential members with an emphasis on daily Moments of Service such as greeting all members, thanking them as they depart, and servicing incoming phone calls with excellent service
  • Promotes a culture of personal growth and awareness of the YMCA mission, programming, and value through focused meetings, training, and role-playing
  • Ensures that the membership team has a strong working knowledge of all branch departments and is eager to connect current and potential Y members with programming that helps them reach their God-given potential
  • Serves as a peer leader to all other staff to ensure a superior member experience at the Y. Also works with colleagues from all other departments to retain, serve and grow membership
  • Serves as liaison to Association Ops Center in all reporting, transactional, and business functions. This position ensures accuracy of information that is input into the system or is sent to the Ops Center
126

Director Operations Resume Examples & Samples

  • Manage Division operations to achieve performance objectives for
  • NPS
  • Electronic Verification Compliance
  • Invoice processing
  • Operational Efficiency Metrics
  • Research and learn all operational processes for each internal position. Develop and deliver training to all staff to increase operational efficiency, ensure compliance, deliver quality service, and increase client satisfaction. Re-identify and re-establish operational benchmarks for the Divisions
  • Manage reporting and compliance of open orders in conjunction with Division Operations compliance and up-to-date information. Will also provide field feedback and recommendations to Headquarters on operational processes
  • Create efficiencies to manage Workers Compensation and Unemployment reports with management team to realize maximum cost savings
  • Create process for capturing, assessing, and implementing operational ideas
  • Streamline processes for effective use of technology
  • Create and implement delivery of instructor-led training to the branches for all new operational processes. Will be responsible for the roll out of new initiatives such as HPS, new front office system, new on-boarding system, etc. Create implementation and organizational readiness plans to facilitate and manage organizational change. Monitor progress and compliance of operational processes
  • Lead SME project teams to ensure operational excellence across the region. Develop project plans, pilot strategy and measures, and implementation timelines. Monitor and analyze outcomes
  • Create and develop operational plans, processes, and division of workload for reorganization and restructure. Develop job descriptions and operational procedures for newly created positions and new operational structure
  • Analyze and troubleshoot operational issues with existing processes within the branches. Analyze current processes to ensure compliance and efficiency. Create recommendations and action plans for operational issues. Work with Division Operation Managers to implement and monitor progress
  • Collaborate with Business/Strategic Operations and other Headquarters departments to ensure consistency
  • Create and deliver operational updates to all internal staff. Will include operational and progress updates, hints and tips, and best practice sharing
  • Conduct quarterly audits on operational processes to ensure compliance
  • A minimum of seven to ten years in a staffing operations or related leadership role with responsibilities that include operational analysis, continuous improvement, process re-design, change management, and project management
  • Five years as Branch Manager required; Staffing Regional Director experience strongly preferred
  • Knowledge and understanding of Manpower’s operational functions, processes, and systems. Strong understanding of/experience with integrated business systems, order intake/management, time capture, payroll processing, accounts payable and receivable, invoicing, and Manpower’s processes
  • Strong analytical and problem-solving skills; ability to apply structured analysis methods to various types of data or develop models to establish trends, determine variability and business impact. Ability to identify and analyze patterns of occurrences and recommend alternatives to address problem areas/strengthen specialty areas
  • Strong planning and project management skills; ability to plan and manage multiple initiatives simultaneously, formulate action plans for and execute those plans to drive initiatives through to completion. Demonstrated ability to manage initiatives involving cross-functional or diverse teams
  • Strong understanding of organizational readiness practices, including communication methods for obtaining buy-in to changes, the execution of training/development plans, and evaluation methods to measure the effectiveness of process or system improvements
  • Proficiency with continuous process improvement methodologies and tools; strong group facilitation skills
  • Sound understanding of the sales and sales support processes
  • Expertise and experience applying operational concepts, practices, and policies
  • Demonstrated ability to communicate in a clear, concise and fluent manner both verbally and in writing to gain agreement or acceptance; demonstrated ability to establish rapport and trust with integrity and honesty; demonstrated ability to influence decisions
  • Demonstrated effective public speaking through a variety of methods; in person, conference calls, webinars, etc
  • Must work independently, have high energy and personal ownership, manage time effectively, be organized, creative, and work in cooperation with other team members to achieve objectives
  • Ability to provide overall direction, supervision and counsel to staff personnel
  • Computer and web systems savvy; knowledge of Manpower data systems
  • Flexibility and ability to adapt to change in role and department
127

Director, Operations Resume Examples & Samples

  • Works with director to develop scope of work for team, sequencing, defining value proposition, setting strategic and business direction, context & priorities for the team
  • Provides oversight, coaching&guidance to management-level staff
  • Partners with Director and peer Health Plan Leadership to interpret, analyze and address key business issues and questions
  • Provide operational management: be accountable for budgets and resource viability of area of responsibility
  • Recommend organization/business performance metrics and act when needed
  • Review and recommend policies to achieve customer and KP goals
  • Minimum ten (10) years of content/functional experience
  • Minimum three (3) years of management experience
  • Twelve (12) years of content/functional experience preferred
  • Five (5) years of management experience preferred
  • Health care industry preferred
  • Digital technology preferred
128

Director Operations Resume Examples & Samples

  • Oversee effective operation, direction, and development of Manufacturing, Materials, Scheduling, Shipping, Quality, and Safety
  • Drive continuous improvement and consistency in processes
  • Develop and execute manufacturing strategies and vision
  • Plan, direct and coordinate activities to optimize performance of safety, productivity, product quality, facility utilization, people utilization, inventory management and operating expenses
129

Executive Director, Operations Managment Resume Examples & Samples

  • Manage T&P Business Operations Budget and Aggregated T&P Operations Budget
  • Establish and maintain the communication/operating models with T&P Business Operations
  • Manage key vendor relationships and overall flow of contingent staff into T&P Operations
  • Advise Bus Ops leaders on staffing options/strategies
  • Collaborate with Operations Leadership Team on day-to-day activities such as key staff communications, RFP construction and Vendor Man
  • Develop, implement and manage internal 'show-back' model for Data Center utilization, Platform Services and tools
  • Develop innovative Asset Management solutions to manage Physical, Software and IP Assets
  • Drive operational excellence initiatives as they are identified across operations when appropriate
  • Develop organizational/financial/contractual impacts to operations for strategic initiatives
  • Develop and deliver executive-level presentations to senior T&P and Comcast executives
  • Interact closely with Ops Leadership, Program Management and HR
  • Manage a small cross-functional team
  • Limited travel is required
130

Assistant Director Operations Resume Examples & Samples

  • Evidence of a Masters of Business Administration
  • Experience in university business systems
  • Experience in health care environment
131

Director Operations Resume Examples & Samples

  • Run the end to end operations for Long Term Care
  • Responsibility will be for multi-location operations
  • Operations for 100-150 FTEs with P&L responsibility of $15-20MM
  • 15+ years of experience in US Insurance and Healthcare
  • Managed and transitioned large processes and functions
  • Preference to having experience in P&L management especially in the product area of Long Term Care and / or Disability Insurance
  • Experience in the IT/ BPO industry, primarily in operations and transitioning role
  • Account management and operational experience as well, good understanding of US Insurance industry
  • Bring in new perspective & lateral thinking skills, able to work independently without constant supervision or guidance, analytical & number driven individual, ability to work in multi-cultural, global environment
  • Have experience in managing profitability, large complex teams, ability to manage senior and seasoned insurance professionals
  • At-least 15 years of experience in transitions and operations management
  • At-least 10 years of experience in managing Insurance operations
  • Understand the IT and system implications on operations; preferably having been involved in IT project implementation in an operations environment – operations stakeholders
  • Either having held senior management level positions in a carrier or TPA organization and ability to engage at the senior most level in a client environment
  • Good knowledge of TPA services and product offerings
  • Excellent Track record with demonstrative success in following best practices in operations management
  • Understanding of six sigma and lean methodology
  • Excellent communication skill and proficiency in English language
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence
  • Ability to effectively present information and respond to questions from groups of managers, clients, and prospects
  • To perform this job successfully, the individual must be able to perform each essential duty effectively. The individual must possess
  • Relevant Long term care (LTC) OR Disability Insurance (DI) background is required
  • Well versed knowledge in using acronyms and terminology used in the LTC OR Disability Insurance (DI) industry
  • Excellent customer orientation
  • Performance management for teams
  • Above average core product knowledge
  • Extensive experience in Life insurance operations / process management
  • Proficient in Microsoft Office tools – Word, Excel, Access, PowerPoint, SharePoint
  • Solid understanding of insurance terminology and definitions
  • Exceptional listening and analytical skills
  • Proficiency in financial analysis
  • Core company knowledge of departmental processes and procedures
  • Energy and drive with a focus on delivery
  • Understanding of technology and how to leverage for operational effectiveness and efficiency
  • Ability to present and facilitate training content to ensure understanding by varied audience
  • Read and interpret documents such as policies and operating and procedural manuals
  • Write detailed correspondence, business cases, as well as internal and client-facing presentations
132

Senior Associate Director, Operations Resume Examples & Samples

  • Directly responsible for the supervision and performance of Residence Hall Managers (4 FTE)
  • Indirectly responsible for the performance of approximately 100 front desk clerks (unionized work force) and building attendant staff (non-union) in the delivery of residence hall operations & services
  • Supervise and lead managers & staff by developing programs and initiatives that meet staff professional and technical training needs, provides coaching & guidance, conducts/oversees the annual performance appraisal process, and proactively addresses performance issues
  • Coordinate annual opening & closing of the residence halls, including quarterly breaks
  • Works closely with resident staff to support their residential experience and the student housing program they are responsible for providing in both private living quarters and common spaces. Where applicable, the Senior Associate Director of Operations serves as a liaison directly with other units and departments that have space allocated to them in the building
  • Participates and works in close collaboration with staff in College Housing, UChicago Dining, International House (IH), the Office of Event Services (OES) and the related departmental Human Resources and Finance Managers. These working relationships will involve regular & episodic collaboration and consultation across departments
  • Collaborates with various Facilities Services units including Capital Project Delivery, Sustainability, Operations & Maintenance, and Building Services in delivery of a full scope of physical plant services and operations, including energy use management and provision of campus utilities
  • Support the Executive Director to manage the development of plans for facilities renewal to include both long-range master planning and the development and preparation of the annual capital projects submittal
  • Manages the budget process including budget forecasting, development, management and reporting
133

Director, Operations Resume Examples & Samples

  • Ensure Health, Safety and Environmental (HSE) are emphasized throughout all phases of the project
  • Ensure execution of all aspects of the project in accordance with contractual obligations, Fluor’s Operating System Requirements (OSR) and the relevant Operating System Implementation Plan (OSIP)
  • Ensure full compliance with Fluor prime contract with regard to client reporting, notifications, project system start-up and close-out requirements
  • Ensure that project requirements for Baseline Centric Execution, safety, quality, and productivity are met in all locations managed by Fluor where work is being performed
  • Establish the project baseline (as defined in the OSR) and ensure that it is fully documented, updated throughout all project phases, and appropriately communicated to the Fluor project team
  • Deliver the project in accordance with the project execution and commercial baseline
  • Jobsite experience and understanding of construction safety program
  • Minimum of ten (10) years of relevant experience in engineering, procurement, fabrication, and construction/construction management (EPFC/CM) project management
  • Project or area management experience in international locations and diverse cultural environments is recommended
  • Good knowledge and experience on project design, engineering, procurement, material management, construction, commissioning, start up, turn over work processes, sequencing, and interfaces
  • Ability to set and maintain high standards of self-performance with responsibility and accountability for successfully completing assignments and tasks
  • Demonstration of innovation, initiative, maturity, and sound judgment
  • Ability to influence a group of diverse individuals, each with their own goals, needs, and perspectives, to work together effectively for the good of a project
  • Certification in project management suggested, for example, Project Management Professional (PMP)
  • Project experience with the USACE or NAVFAC
134

Director Operations Resume Examples & Samples

  • Managing day-to-day operations and core functions in order to achieve and maintain operational excellence
  • English advance
  • High volume high mix
  • Certifications Iso14000 2015 Project Management and transference experience
135

Director Operations Resume Examples & Samples

  • Directs the Production Manager and Shift Supervisors in the operation of a multiple shift manufacturing facility, including development of a highly responsive production team
  • Oversees the effective management of inventory control, warehousing, planning/scheduling and delivery
  • Directs the development of preventive maintenance programs for the physical facility and plant equipment
  • Responsible for promoting and maintaining a safe work environment in compliance with OSHA and company standards for all employees
  • Remains informed of competitive activities, trends in the market, as well as maintains a sound relationship with customers
  • BS Business, Industrial Engineering, Graphic Arts, Printing Management or equivalent combination of education and experience
  • 7-10 years broad management experience in a manufacturing plant
  • Previous experience in purchasing, automated inventory control, budgeting and productivity measurement
  • Strategic planning and demonstrated skills at writing implementable business plans
  • Strong leadership skills with the ability to effectively manage and motivate employees
  • Ability to find innovative approaches to solving problems and accomplishing goals
  • Ability to travel 10-20%
  • 10-15 years broad management experience in a P. S. Labels manufacturing plant environment
136

Director Operations Resume Examples & Samples

  • Successfully deliver each Plant’s performance targets consistent with the corporate culture which emphasizes accountability and results
  • Successfully manage a proactive growth agenda. Provide the leadership to further develop the Plant operations strategies to support healthy growth with a focus on new markets and new product development
  • Directly and through others, accountable for the effective and efficient allocation and use of all location resources, capital and inventory. Works with Department Managers to establish ongoing capacity analysis for the various operating departments and to match resources to this capacity. Accountable for all location Capital Appropriation Requests
  • Prepare weekly, monthly, quarterly and annual manufacturing Forecasts, Activity Reports, Budgets, Project Management documents, etc
  • At least 15 years of total business experience, including a minimum of three successful years in the same/similar role
  • An undergraduate degree in engineering (highly desired) and an MBA or Masters degree in engineering (highly desired)
  • Successful record in change management and team development
  • Business and financial acumen, including a solid understanding of budgeting and forecasting are essential; Sound analytic skills and decision-making capabilities
  • Strong results orientation and execution capability; Excellent strategic thinking and conceptual skills
  • The proven ability to effectively manage multiple priorities in a fast-paced environment and consistently meet deadlines and achieve desired results
  • Excellent written and verbal communication skills; able to communicate as effectively on the shop floor as in the executive suite. Must be bilingual: Deutsch and English
  • Thrives in a lean, autonomous meritocracy
  • Takes a high degree of personal responsibility; Places team achievement ahead of personal gain
  • Is confident, but never pretentious. Willing to roll up sleeves and engage
  • Strong work ethic; Unquestioned ethics and respect for individual dignity
  • The stature, maturity and gravitas to deal effectively with senior level customer executives
  • An energetic, self-starter; genuinely enthusiastic; strong personal work ethic; A builder of good relationships across the organization and with customers
137

Director Operations Division Resume Examples & Samples

  • This position may require occasional non-emergency travel
  • You can upload a document to an existing application by logging into your USAJOBS account profile. Click on "My Applications" and search for the vacancy. Once you've located the vacancy, click on the vacancy and select "." Move through your existing application to the Documents page and select Upload in order to add a document to your application. Be certain to review your complete application for confirmation that the document uploaded
  • Your resume
  • Your responses to the Executive Core Qualifications (not to exceed 10 pages total). NOTE: If you are graduate from an Office of Personnel Management (OPM) approved Senior Executive Service Candidate Development Program or are a current or former Career Senior Executive Service member, you do not need to respond to the ECQs
  • Your responses to the Mandatory Technical Qualifications (not to exceed 6 pages total)
  • Are you a current or former career Senior Executive Service (SES) member? Submit a copy of your SF-50, Notification of Personnel Action, that verifies SES Career status
  • Are you a graduate from an Office of Personnel Management (OPM) approved Senior Executive Service Candidate Development Program? Submit a copy of your certificate
138

Director Operations Resume Examples & Samples

  • Ownership of HPLC Global Operations and development of our global supply chain
  • Ensure flawless execution of production targets including effective counter measuring when necessary
  • Support the preparation and delivery of business plans in conjunction with Sales, Finance and other functions and work with stakeholders to ensure that staffing and resource plans are appropriate to deliver agreed output
  • Drive rapid improvement in productivity and margins through value engineering, process improvement practices
  • Formulate and recommend manufacturing policies and programs that guide the organization in maintaining and improving its competitive position and the profitability of the operation
  • Coach & mentor people and effectively work, influence, and negotiate in global cross-functional team settings. Counsel and/or coach managers and employees. Develop Operations team members to ensure Operations bench strength
  • Demonstrate leadership skills that support high employee engagement and effective collaboration with peer-level functions
  • Build relationships with customers, strategic partners, and cross-functional leaders within the Division, Group and Corporate environments
  • Effectively recommend and manage capital investments to meet both productivity and customer demands. Identify, recommend and implement changes to improve productivity and reduce cost and scrap. Establish, implement and maintain production standards
  • Monitor ongoing business performance against budgets/forecasts and lead monthly and quarterly performance reviews
  • Develop and deliver reports and presentations for all levels of the organization
  • Drive operational efficiencies and product quality to improve CAS (Customer Allegiance Score)
  • Develop, deploy and maintain system of KPI leadership , Daily Management, Gemba
  • Execute assigned responsibilities with regard to local legal entity requirements
  • Ensure and drive Compliance with facility Health & Safety requirements
  • Minimum Bachelor's degree, Master's degree or similar of Advantage
  • Minimum 10 years business experience showing clear progression, the ability to be part of a cross functional leadership team and success in various business situations
  • Experience working in a manufacturing environment or similar with a strong quality culture using quality data to deliver performance enhancements
  • Experience and understanding around complex global supply chain
  • Strong analytical capabilities to drive effective problem solving in teams
  • Proven ability to communicate across all levels of the organization, build relationships and be seen as a role model leader by others
  • Demonstrated ability to balance both the tactical and strategic needs within the business
  • Entrepreneurial spirit to deliver out-of-box solutions unchaining productivity potentials
  • Excellent IT literacy including ERP implementation experience (SAP, Oracle or similar)
  • Ambassador of a diverse culture with proven track record to build diverse teams
  • Fluent in German and English, other languages are a plus
139

Director, Operations Resume Examples & Samples

  • A bachelor's degree and five years of experience managing office operations and supervising staff, preferably in a higher education setting
  • Experience managing budgets and involvement in annual reporting and strategic planning is preferred
  • A master's degree is preferred
140

Associate Director, Operations Resume Examples & Samples

  • Bachelors degree in a health related field
  • 5+ years experience in the healthcare or pharmaceutical industry including; project management, budgetary management and 1 year of supervisory experience
  • Excellent judgment/decision making skills
  • Ability to analyze data and make appropriate decisions
  • Ability to motivate Supervisors/Consultants to define and reach team objectives
  • Basic computer skills ( Excel, Microsoft Word )
  • Ability to teach/mentor team members
  • Ability to coach Supervisors to reach performance objectives; Ability to recognize and take appropriate action when consultant/Supervisory performance is not acceptable
  • High degree of flexibility, initiative; is a self-starter
141

Director, Operations Management Resume Examples & Samples

  • Bachelor's Degree required
  • MBA/Master's Degree preferred
  • 7-10 years of previous leadership experience in distribution / supply chain management
  • Previous hospital experience preferred
  • Lean Six Sigma/Continuous Improvement experience preferred
  • Manages an organizational budget
  • Decisions have an extended impact on work processes, outcomes, and customers
  • Interacts with internal and/or external leaders, including senior management
142

Director, Operations Resume Examples & Samples

  • Manage the operations function concurrent with business growth, introduction of new systems, meeting division financial objectives, product mix change, and meeting divisional goals in relation to safety, quality, and on-time delivery of products. -
  • Ensure adherence to procedures that promote the health and welfare of all employees in the facilitys operation departments
  • Bachelors Degree in related field required. -Minimum of 5 years directly related experience required
143

Director Operations Resume Examples & Samples

  • Bachelor’s Degree and a minimum of 15 years’ manufacturing experience is required
  • Experience in food service equipment industry is strongly preferred
  • Strong understanding of continuous improvement and lean processes and systems
  • Proven leader with outstanding communication skills and ability to relate and motivate people at all levels of the organization
  • Decisive and detail-oriented with a “big picture” perspective
  • Ability to travel up to 25% of the time is required
  • Welbilt, Inc. – Mt. Pleasant, Michigan manufactures world class product brands such as Delfield®, Merco®, and Multiplex®. Products include frozen beverage dispensing equipment, hot-holding units, prep tables, worktop refrigeration, refrigerated equipment stands, mobile serving lines, and custom refrigeration. The facility in Mt. Pleasant is a division of Welbilt
144

Director, Operations Resume Examples & Samples

  • Develop and implement workflows designed to create the most efficient and effective end-to-end linear and digital processes
  • Oversee business operations and reporting in accordance with general accounting practices as well as Spectrum standards and policies
  • Provide day-to-day oversight of teams creating new processes and supporting data
  • Recruit, hire, develop, and manage the team in conjunction with Spectrum Reach HR policies & procedures
  • Participate in the development of policies, procedures, and business practices consistent with the direction of Spectrum Reach Sales management
  • Oversee and direct the delivery of all relevant ad sales data and business performance information for sales and operations management
  • Utilize analytics to adjust and optimize workload and workflow to maximize revenue on a daily, weekly and monthly basis
  • Support Response Media team by creating automated processes and actionable analytics to grow revenue
  • Partner with Product team to develop end to end workflows for all new product launches
  • Align with Operations and Sales leads to develop policies and communication for enterprise projects
  • Implement new software, hardware, and techniques designed to improve Media Sales performance. This includes strategies for Advanced Advertising and Sales Automation
  • Act as a liaison with various sales channels, including NCC, to support changing needs of Media Sales business
  • Work directly with Group Vice President of Operations to maximize cash flow by suggesting cost saving strategies, identifying and hiring proper talent, providing insightful analytics into operational trends and patterns and most importantly by challenging the status quo
145

Director, Operations Resume Examples & Samples

  • People Management – Responsible for creating and sustaining a highly engaged workforce through utilization of Inclusion. Act as a mentor for members of the IPT. Provide coaching on professional development and career-pathing. Provide timely feedback and performance evaluations for direct reports after obtaining the relevant input and evaluation. Provide feedback and input on performance evaluations for dotted line reports, who are members of the IPT. Team with other members of the BBM E2E Leadership team to plan and implement talent management plans for IPT and the COE resources
  • Minimum (8) years’ experience in a functional area, such as Operations, Quality, Technical Operations, Engineering (Central, Chemical, Industrial, and/or Process), Production Planning, and/or New Products Planning
  • Minimum of (3) years direct management experience
146

Director, Operations Resume Examples & Samples

  • Demonstrate a high level of business acumen
  • Leverage your expertise to help influence financial decisions related to Operations or implement cost saving measures
  • Exemplify a high level of curiosity, influencing and motivational skills
  • Be the change agent and partner that is needed to continue to grow their business
  • Have the ability to think outside of the box at nontraditional ways within Operations
  • Leverage your pre-existing relationships to connect these entrepreneurs with the right suppliers/partners that are aligned to Danone values
  • Have the opportunity to use your breathe of knowledge while also going deep in some areas to accomplish specific goals for the company
  • Engage and leverage the expertise of other internal Danone partners/stakeholders to share key learnings from an investment company and evaluate the long term opportunity of this company as it relates to the Danone portfolio
147

Converse Director Operations Resume Examples & Samples

  • Bachelor’s degree in Business or related Field required
  • Minimum of 10+ years’ work experience in a supply chain related environment (footwear preferred), including in a regional or global capacity such as Transportation or Inbound Logistics etc
  • In depth knowledge of Customs, Compliance and Regulatory policies, procedures and guidance required
  • An additional 2 years relevant work experience in lieu of degree
  • Coordinate multiple and conflicting demands. Ability to meet deadlines. Organized and detail-oriented. Ability to work with ambiguity and try new solutions to existing or new problems
  • Advanced leadership, and people management skills. Excellent communication skills both written and verbal. Must be able to interact effectively across functions and cultures
  • Ability to critically analyze information & systems, creative problem solving skills & strategically plan complex organizational & functional interactions. Ability to manage multiple and changing processes and priorities
  • Must be very organized & able to track and prioritize multiple issues on an on-going basis. Must have the ability to understand, design, & coordinate the implementation of new processes and systems
148

Director Operations Resume Examples & Samples

  • Responsible for compliance with applicable Corporate and Divisional Policies and procedures
  • This role will act as the global BTS leader for Operations data services solutions. The position will work with business and BTS senior management to define the data strategy and deliver solutions to meet data management needs
  • Lead data governance processes and orchestrate relationships with key business partners to ensure data assets are effectively managed across business functions
  • Architect, design, deploy, and support all components of data management solutions, including data modeling, data integration, data management (MDR, MDM, DQM), data transformation, and delivery/visualization tools in accordance with Enterprise Architecture Strategy
  • Own and continuously refine data service roadmap both short term and long-term. Identify and lead opportunities to mature and optimize processes and practices
  • Build and manage a high performing team with applicable skill sets to execute BI strategies
  • Ensure programs, initiatives, and projects are delivered on-time and within budget. Manage risks appropriately and plan proactive mitigation
  • Provided strategic and technical oversight related to Business Intelligence, MDM and BPM applications
  • Provide direction and oversight of the IT team supporting projects delivering Abbvie Operations Business Intelligence. Financial management of operational and project budgets greater than $5MM
  • Reports directly to the VP, BTS Operations
  • Aligns with Enterprise Architecture & Strategy
  • Bachelor’s Degrees in Management Information Systems, Computer Science, Computer Engineering or related field required. Master’s Degree highly preferred
  • At least 10 years technology experience with a focus on data management. Experience should include developing and deploying a large-scale (>1,000 users and 10+ source systems) data services strategy and technologies
  • Experience in developing and translating strategic and tactical business plans into IT strategic and operations plans
  • Experience building and managing a matrix organization of technologists, architects, and analysts including both employees and contractors
  • Experience with integration platforms and architectures, analytical/visualization tools and data warehousing, and project management. Technologies including but not limited to Oracle, Informatica, Tibco, Hadoop, Spotfire, Tableau, and Qlikview; including deployment and vendor management
  • Proven ability to partner with senior business leaders to define and set a strategy and roadmap
  • Demonstrated experience influencing and managing relationships across the organization even where no direct line of reporting exists
  • IT Leadership Experience – Global scope and responsibilities, projects/new solution implementation, application support & coordination with internal and external service providers
  • Prior experience of Pharmaceutical Industry with a strong understanding of manufacturing and quality business functions
  • Strong Interpersonal and communication skills. Ability to communicate set vision, strategies and their value to key executive business leaders and IT peers to ensure adoption and acceptance by all
  • Very Strong analytical skills. Ability to understand business direction and roadmap and formulate architectural and IT roadmap and strategies to support the business roadmap
149

Director Operations Management Resume Examples & Samples

  • Be a focal point and drive all day-to-day engagement and relationship management with the outsource vendor where it relates to technical support
  • Manage and deploy key strategic initiatives across outsourcing vendor partners to drive customer satisfaction, agent success and improved efficiencies
  • Be responsible for the quality and performance of all delivery aspects of technical support for students, educators and administrators using Pearson Higher Education Online Products
  • Meet all quality and customer satisfaction targets as measured through the customer survey process and meet key performance indicator (KPI) targets as set out internally and the Statements of Work (SoW)
  • Work closely with outsourcing vendor partners and cross-functional teams (WFM, Reporting, Training, IT/Technology) to assess and manage performance of the vendor
  • Drive Agent Enablement and Empowerment initiatives, and act as Agent productivity advocate back into Pearson
  • Actively participate in the management of customer concerns to respond to and resolve customer complaints/escalations in a timely manner
  • Ensure technical and operational readiness of the vendor for all policy changes, support offerings, new technology implementations, and new product releases and launches
  • Work with training resources at Pearson and the vendor to maintain and increase vendor skill sets
  • Ensure vendor capability to support contingency situations such as unexpected volume increases, e.g. service impacts
  • Ensure continuous continuity with telephony and networking systems, and manage site redundancy and lever plans
  • Work with Pearson WFM team and vendor to manage appropriate staffing requirements, utilization, and occupancy as it relates to assign outsource vendors and sites
  • At least 10 years working with outsourcing vendors and ability to build and lead virtual teams
  • Must be experienced with core call center operational areas, such as training, scheduling, workforce management, enablement, financials, and IT/Telecom
  • Experience managing a dynamic technical support business
  • Ability to organize and work under pressure with quick turnaround on results while juggling multiple tasks and issues
  • Excels in strategic thinking, ability to anticipate obstacles and develop proactive solutions, drive for results through execution and attention to detail
  • Passion for customer experience
  • Ability to quickly assess call center performance issues to identify drivers and formulate action plans
  • Good presentation skills and confidence
  • Outstanding collaboration skills with proven experience managing outcomes across v-teams
150

FMS Director Operations Resume Examples & Samples

  • Recognized among Fortune’s “World’s Most Admired Companies” in 2011
  • National Safety Award from CNA insurance companies for 11 consecutive years
  • Opportunities to give back by participating in philanthropy and community outreach programs
  • Mentors, guides, supports and provides subject matter expertise to Operations Managers within region
  • Collaborates with RVP to develop clinic budgets, monitoring performance to ensure optimal, efficient and effective operations practices within regulatory and company guidelines
  • Manages the payroll and oversees facility expenses and accounts payable for the assigned area practicing cost containment strategies as appropriate
  • Ensures efficient and economical performance in accordance with clinic operating budgets and takes the appropriate actions to ensure the attainment of profit and year-end goals and objectives. Responsible for the implementation and achievement of the business plan and key performance indicators. Reviews analysis of performance including financial and productivity data for area with RVP and makes the appropriate changes in strategies, goals an objectives responding to current status and conditions
  • Ensures all employees receive the appropriate training and education according to FMS policies and procedures including ongoing compliance training
  • Acts as the primary liaison between the company and the Medical Directors, Medical Advisory Board members, and referring physicians, ensuring appropriate communication of company initiatives. Responsible for developing and maintaining strong Medical Director and physician relationships and facilitating Clinical Manager and staff relationships with physicians
  • Prepares reports and audits current procedures and processes to monitor efficiency of operations
  • Ensures a strong and robust communications process between all managers and staff within the area and clinics, and across the division as needed by leading communications sessions and meetings with managers and ensuring the appropriate dissemination of communications to direct patient care and support staff within the area
  • Demonstrated practice of continuous quality improvement and relationship development
151

Director Operations Resume Examples & Samples

  • Superior training, UltraCare® quality control, and certification procedures ensure your potential to succeed and advance as a professional
  • Directs and oversees the dialysis business of assigned facilities within a defined area through effective leadership and management of customer service, quality patient care, marketing of FMS and responsible fiscal management. Coordinates operation strategies and activities to ensure the provision of outstanding quality patient care and dialysis services while adhering to regulatory and company guidelines and requirements ensuring efficiency and economy
  • Provides leadership, support and guidance to facility management including clinical and technical managers and other support staff and the Operations Manager. Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process. Manages the staffing through the appropriate hiring, firing and disciplinary actions in collaboration with HR
  • Responsible for profit and loss management of each assigned facility/program including optimal performance of facility operations to achieve or exceed budgets and key performance indicators
  • Works closely with Managed Care department to increase the payor mix and to retain commercial patients
  • Coordinates and oversees all logistics associated with patient care within the assigned area
  • Responsible and accountable for facility maintenance of environmental integrity including safety of all facilities and water systems within designated area
152

Director, Operations Resume Examples & Samples

  • Directs and leads the site leadership team, and indirectly all site employees, to meet and exceed customer requirements in terms of safety, quality, cost, delivery and service while making products at the lowest cost possible
  • Ensures products meet the requirements of approved production plans at minimum costs within quality limits & consistent with FDA, cGMP, ISO & OSHA requirements
  • Responsible for identifying opportunities to improve customer service, quality, safety performance, scrap minimization or otherwise reduce manufacturing costs by using effective management, cost control techniques and Lean Manufacturing
  • Provides monthly reports and ongoing measurement of site results and various work initiatives including but not limited to identifying progress, issues, corrective action status, etc. for any work streams or planned activities
  • Directs the maintenance of systems & reports to permit appropriate individuals to exercise control over costs, product quality production & efficient utilization of capital resources & personnel
  • Develops and maintains solid working relationships with the community, government agencies, and customers
  • Inspires and guides employees toward excellence and continuous improvement
  • Consistently enforces all site policies, practices, procedures and guidelines
  • Administers a program for safety, hygiene and fire protection to safeguard the health and welfare of the personnel as well as to preserve the facilities
  • Conforms with and abides by all laws, regulations, policies, work procedures, instruction, and all safety rules
  • Education: Bachelor’s degree in business or technical field in engineering or supply chain management
  • Experience: 10+ years of related work experience
  • Ability to directly supervise up to 10 employees who are managers/supervisors/professional staff in the manufacturing/production area and indirectly manage 100+ employees to achieve on-time, on-budget results
  • Prior manufacturing experience in an industrial setting
  • Proven general leadership and production management experience
  • Understanding and experience applying Six Sigma Lean Manufacturing principles
  • Possess excellent negotiation and conflict resolution skills
  • Effective problem solving and interpersonal skills
  • Ability to establish and maintain good working relationships with all levels in the organization
  • Proficient in computer use including Microsoft Office
  • Excellent written and verbal communication skills with all levels of employees
  • Pharmaceutical industry experience
153

Director, Operations Cfam Resume Examples & Samples

  • Maintains comprehensive knowledge of service contracts to in order to develop strategies of standardization and cost savings
  • Develops and implements policies and procedures for standardization
  • Develops plan and oversees new construction for supportive services (i.e., café and warehousing and receiving logistics (i.e., loading dock, mailroom, and storage areas)
  • Participates in new construction projects at the Center related to operational issues
  • Oversees parking and valet services for the Center
  • Develops and monitors strategic operating goals, objectives and budget; reports operational performance, justification and/or corrective action
  • Develops and implements operations-related programs to enhance patient and employee satisfaction (i.e., culture of care, building newsletter, appreciation and wellness events)
  • Develops and maintains productive inter/intra departmental clinical, administrative and vendor work relationships to optimize materials management operations
  • Oversees compliance with government and agency regulations
  • Analyzes material costs and offers cost-saving solutions to Corporate Procurement
  • Bachelor’s Degree in Business Administration, Healthcare Administration, Finance or related field, required
  • Minimum of seven (7) years progressive related experience in Operations, Finance or Customer Service, including three (3) years experience in Materials Management, Procurement, and Warehouse logistics, required
  • Financial analysis and negotiating skills, required
  • Strong written and oral communication skills, required
  • Demonstrated proficiency in setting objectives and measuring milestones
154

Director, Operations Resume Examples & Samples

  • Lead the development of an outpatient stem cell transplantation program
  • Administrative oversight of the cellular immunotherapy and stem cell transplantation programs
  • Develop operating and capital budgets for both programs. Assist with the supervision and oversight of the budgets monitor and analyze performance against goals
  • Coordination of the clinical flow of the inpatient and outpatient components of the program
  • Oversight of new space planning and construction
  • Coordination and planning of the outreach initiatives, and facilitation of outreach site visits, and reciprocal UPMC visits
  • Oversight of insurance carrier negotiations for the SCT and cellular therapy
  • Oversight of media and communication outreach of the both programs
  • Act as a consultant to physicians in developing new strategic business
  • Assist managers and division chiefs to develop and implement action plans to improve service levels and exceed customer expectations
  • Productivity
  • Create and implement business and program development plans that support and advance the BU and hospital strategic initiatives
  • Implement, monitor and evaluate all quality initiatives to ensure positive patient outcomes
  • Masters Degree in Health Care Administration, Business Administration, Finance, Accounting or related field and three years of experience OR
  • Masters Degree in Health Care Administration, Business Administration, Finance, Accounting or related field and Fellowship Program Graduate and three years of experience
  • Bachelors Degree in Health Care Administration, Business Administration, Finance, Accounting or related field and five years of experience OR
  • Bachelors Degree in Health Care Administration, Business Administration, Finance, Accounting or related field and FMR Program Graduate and three years of experience
  • Knowledge and familiarity with basic aspects of blood cancers managements highly preferred
  • Experience in managing and administering budgets, planning programs, and personnel
155

Director, Operations Resume Examples & Samples

  • Lead North America and Pacific Rim operations for Spyder wholesale and retail business
  • Responsible for partnership, budget, contract negotiations, key performance indicators (KPI’s), service level agreements (SLAs) with 3PL partners
  • Position will include overseeing daily flow of orders and internal processes, inventory analysis, forecasting, production planning and management of customer logistic requirements
  • Management of all logistics and distribution team members
  • Adopt best business practices and apply Continuous Quality Improvement to daily operations
  • Collaborate with Sales and Production departments to optimize cost and supply chain efficiencies
  • Recommend and implement strategic changes for continuing growth
  • Responsible for all Profit and Loss results
  • Establish, monitor, assess and react to business metrics including customer resolution
  • Monitor standards for daily customer service, merchandise presentation, fulfillment operations, order management process, and related issues
  • Work closely with management to develop best methods of flowing product to improve the overall Supply Chain
  • Work closely with Information Technology for business process definition and the appropriate technology to improve sales and operations
  • Works closely with the development of training materials and tools for improvement in consistency and efficiency of operations
  • Completes other assignments and special projects as requested
  • 4-year degree in Business Administration or related field (Advanced degree preferred)
  • 6+ years of multi-unit apparel experience
  • Experience in a fulfillment based operations
  • Strong strategic planner
  • Effectively administer policies and procedures, across multiple locations
  • Advanced written and verbal communication and interpersonal/leadership skills
  • Advanced skills in Excel functions, IBM Cognos/BI, JD Edwards OneWorld ERP (+), SAP implementation experience (+)
156

Director, Operations Resume Examples & Samples

  • Ability to work and influence across business units and functions
  • Team player with a partnership mindset
  • Strong change management experience with proven results
  • Demonstrated ability to execute plans on time and on budget
  • Superior analytical, organization, and project management skills
  • Negotiation and External Contract Manufacturing development experience
  • Proven ability to hold others accountable
  • Working knowledge of cGMP manufacturing requirements
  • 10 plus years of experience working with Marketing, R&D, Supply Chain, Manufacturing, and Quality required
157

Director Operations Resume Examples & Samples

  • 10 years of Transportation experience, Required
  • TMS experience, Preferred
  • Knowledge of Department of Transportation Regulations
  • Effective coaching, guiding and development skills
  • Demonstrate clear communication expectations
  • Demonstrate confidence to face leadership challenges
  • Effectively motivate employees to reach new levels
  • Stength in setting goals professionally and personally
  • Skilled at conflict resolution
  • Handle multiple projects simultaneously within established time constraints
  • Proficient computer skills, including experience with Microsoft Office Suite, Internet, AS400
  • Ability to perform under strong demands in a fast-paced environment
  • Ability to remain calm in escalated situations
  • Work independently as well as in a team environment
  • Working knowledge of Continuous Improvement
  • Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect
158

Director Operations Engineering Resume Examples & Samples

  • 60%-75% travel will be required (US and Global)
  • Will assure that the duties and roles assigned to the various project team members will be performed according to the plans
  • Provides support to Regional and Plant Operations / Engineering to answer questions, address concerns and remove cultural and technical barriers
  • Plans multiple projects and orchestrates local resources and activities to accomplish objectives
  • Provides technical/procedural expertise and guidance to others in accomplishing results
  • BS Degree in Mechanical, Electrical or Industrial Engineering with a minimum of 12 years in operations/engineering leadership with specific experience in process improvement, SPC/Quality Control and lean implementation and six sigma application. MS Degree is preferred
  • Mechanical and/or Electrical aptitude in equipment design, process flow, and general manufacturing principles
  • Excellent project management skills, including communication, execution and follow-up assessment
  • Ability to work in a matrix management environment in the management of resources across multiple cultures
  • Understand the relationships between operational effectiveness, corporate strategy and customer satisfaction to recognize and prioritize opportunities for process innovation
  • Balance business needs and process capability, assessing reengineering vs. optimization for process design
  • Results oriented, seeks effective, creative solutions to business problems
  • Proficient in Lean Manufacturing, Six Sigma methods and Master of Analytical Problem Solving
  • High Level interpersonal and leadership skills; must be able to influence and coach across multiple levels within the company and locations; including establishing global partnerships
  • Excellent oral and written presentation skills in front of all levels of the organization
  • Knowledgeable in the use of engineering software (AutoCAD, Mini-tab, Office Suite, PLM, etc.)
159

Director Operations Resume Examples & Samples

  • Provide strategic leadership of short- and long-term goals through the use of thoughtful techniques in the communication of the company’s mission and core values as a means to implement positive change and/or create organizational structure within IPS
  • Lead operational efforts through subordinates to complete the administration of business processes and services to ensure the operations effective achievement of goals within the assigned business unit(s)
  • Ensure that budgets and schedules are within company requirements with significant organizational responsibility for the overall control of planning, staffing, budgeting, expense priority management, and recommendation and implementation changes of current methods
  • Responsibilities for Acute Care Electronic System (ACES) include the following
  • 6+ years’ related experience preferred
160

Director Operations Resume Examples & Samples

  • Process improvement experience. Continuous improvement skills including Lean, Kata,
  • Bachelor’s degree in relevant field required. MBA or equivalent preferred
  • 10 years people management experience, including 3+ years managing managers
161

Associate Director, Operations Resume Examples & Samples

  • Previous experience in health care or pharmaceutical industry that provides the knowledge, skills, and abilities to perform the job (comparable to 10+ years) or equivalent and relevant combination of education, training, & experience
  • Proven leadership skills to include 5+ years of management responsibility
  • Strong knowledge of budgeting and forecasting
  • Basic computer skills including Microsoft Office and multi-tasking skills
  • Ability to coach and mentor staff
  • Ability to work in a team environment and/or independently as needed
162

Director, Operations Resume Examples & Samples

  • Direct overall operations, determine performance objectives/ metrics and define tools to measure progress to ensure consistent achievement of business objectives
  • Develop supervisors and managers in areas such as leadership, staff development and coaching, workplace policies, meeting facilitation, interviewing, etc
  • Build and administer a business and financial plan to respond to strategic initiatives within Insurance Solutions
  • Analyze performance data and work to re-engineer processes through bench-marking with external and internal business partners
  • Drive customer satisfaction, administrative costs, work management, and quality and production management to ensure metrics and Service Level Agreements are met
  • Ensure compliance and regulatory requirements are met
  • Establish and promote a culture that values and attains continuous improvement at all levels of the organization
  • Coordinate with other Operations Directors to optimize resources and ensure consistency
  • Drive innovation, growth and quality, identify and share best practices
  • Work with managers and supervisors on all Human Capital initiatives including compensation planning, performance management, staffing and employee relations concerns / issues, employee recruitment, training, teaming and employee development
  • Maintain a positive work environment that supports high performing teams and rewards people based on performance
  • Partner with appropriate resources to recruit, develop and manage a high caliber workforce with minimal turnover
  • 10+ years of Operations leadership experience, in healthcare, insurance operations, production or service environment
  • Ability to think critically, drive change and influence individuals at all levels of the organization and to take appropriate risks
  • Prior experience leading / managing large teams
  • Strong, independent decision making ability and negotiation skill
  • Knowledge of Human Capital policies and procedures
  • Proven success in business planning and implementation
  • Commitment to employee engagement and development
  • Proven track record developing, monitoring and managing performance metrics
  • Well-developed planning capabilities with track record of achieving results, meeting deadlines and controlling costs
  • Models United’s values and culture
  • Serves as a strong coach and fosters career development of others
  • Values diversity
  • Based in Horsham, PA
163

Director, Operations Resume Examples & Samples

  • Provide leadership for the successful day-to-day operation of the facility which include; manufacturing, assembly, production and inventory control, manufacturing engineering
  • Monitor operation expenses and research ways to reduce costs while maintaining product quality
  • Review established production schedules for all manufacturing departments to insure established inventory levels are met while operating at the highest efficiency possible
  • Coordinate the hiring and training of all operations personnel
  • Encourage and promote operating in a continuous improvement environment
  • Develop and execute the plant manufacturing budgets. Analyze workforce requirements
  • Conduct performance appraisals and provide coaching and guidance to all operations employees
  • Remove waste and constraints from the production process to improve efficiencies and enhance productivity
  • Support as necessary research and development as well as product management personnel to develop new product strategies
  • Work with purchasing manager to develop and improve supplier relationships
  • Maintain and support a superior 6S program, including all timely communication
  • Work closely with quality personnel to review product consistency while monitoring scrap rates to determine trends and areas of improvement initiatives
  • Accountable for the safety of the facility by enforcing established safety and health policies and procedures contributing to promoting employee safety and wellbeing and preventing accidents and working to improve TRIR year over year
  • Must be superior in customer relations and possess exceptional people skills
  • A minimum of Bachelor's Degree in Business/Finance/Management/Operations or other related field. (MBA Preferred)
  • 7+ years progressive experience in a key leadership/management role at a manufacturing facility
  • Previous experience/strong understanding of budgeting/expense management with a basic understanding of financial and accounting practices
  • Experience in a global Company’s and in managing relationships with a US based headquarters
  • Strong computer skills including the ability to prepare spreadsheets and use Microsoft Office Products (Word, Excel, Power Point and/or Access) to analyze data and trends
  • Previous experience/broad understanding of safety systems and enforcement of safety rules and policies
  • Demonstrated strong leadership, team building and advanced coaching skills
  • Demonstrated ability to motivate people, assess and develop employee skills
  • Demonstrated understanding of the principles and applications associated with manufacturing operations, maintenance and engineering
  • Excellent planning and organizational skills, with the ability to balance production and maintenance needs
  • Excellent interpersonal communication and listening ability
  • A strong ability to be adaptable and flexible
  • Ability to work with teams and lead decision-making processes in a team environment
  • Highly motivated, results oriented, driven
  • Must demonstrate strong critical thinking and problem solving skills
  • Excellent written, oral, and interpersonal communication skills
164

Director Operations Cpup Resume Examples & Samples

  • Ensure a program-focused approach, where applicable, room assignments in a way that allows disease specific teams across departments to have integrated clinic operations for optimal provider and patient experience
  • In collaboration with ACC and Departmental leadership stakeholders, defines staffing requirements, with appropriate benchmark and market analysis, that are congruent with clinic operations targets. And ensures the selection and utilization of qualified, competent personnel
  • Ensures broad consistency as much as practical with key elements of practice operations management across the cancer center and affiliated locations of the service line, to include Exam Room Utilization; Medical Assistant/LPN scope of practice management; coordination of patient flow with chemo suite, lab & path medicine, pharmacy, psychosocial services and other aspects of cancer services
  • Provides at least semi-annual updates of room assignments based on historical room utilization and projection data. Communicates to departments and disease teams and follows up as appropriate. Accountable to ensure a program-focused approach in room assignments
  • Assures appropriate follow through across cancer center for all action item related initiatives from weekly productivity reports or all other performance metrics as developed over time
  • Serves as point coordinator and leader for facilitating CPUP guideline for ambulatory practice across the cancer center and service line
  • Accountable and responsive to all departments and divisions regarding clinical practice and staff related inquiries, recommendations, and certain action plans in order to ensure that the clinical neighborhood functions within the Health System’s vision ambulatory practice
  • Regularly reviews staff assignments, staffing levels and makes changes and/or recommendations to support patient care operations
  • Manages expense budgets and budget variance analysis as required
  • Works in collaboration with clinical program development leadership across the service line, CPUP and Business Development in developing value-based programs, services, and initiatives
  • 13 Oversees time and attendance policy and process; monitors appropriate use of the eStar reports in compliance with FLSA; collaborates with other members of the leadership team to approve leave time for Health System policies
  • Models behavior that is conducive to positive employee relations and is consistent with organizational values
  • Utilizes human resource management techniques and guidance from HR leadership team to ensure employee retention and high morale
  • Maintains exemplary relationships with staff using positive and constructive feedback, open lines of communication, and addressing daily operational issues
165

Director, Operations Resume Examples & Samples

  • Makes every reasonable effort to select, train, and develop qualified, diverse workforce
  • Establishes and communicates performance standards and objectives; conducts performance appraisals
  • Recommends salary adjustments, promotions, transfers and dismissals
  • Monitors operations and staff and recommends, when necessary, changes in methods, procedures, structure, and additions or changes in personnel to secure optimum utilization of resources
  • Counsels team members on educational and job opportunities, which will enhance their career development, and keeps staff informed of current problems, changes, and new developments in the department and company by conducting periodic meetings
  • Administers all Company policies and procedures, communicates to staff, interprets, as necessary, and ensures compliance and safety
  • Monitors and ensures that team members are performing their functions safely and productively
  • Monitors department work productivity, reports on trends, and recommends and implements changes to continually improve work productivity
  • Develops subordinate managers and/or supervisors, if applicable, particularly in the management techniques of planning, organizing, leading and controlling through continue coaching and feedback on performance. Oversees and manages all warehouse operations. Includes daily management of activities and tasks associated with production, responsibility for department P&Ls, asset utilization, trending/metrics, implementation of changes to improve work productivity, and maintenance. Implements process improvements (M!Bs), visual management, metric based reporting for production. Oversees operational related regulatory compliance to include any regulatory body and safety programs, Hazmat safety and reporting. Serves as subject matter expert for warehouse related services to support business strategies and assessment of operational impacts. Provides subject matter expertise and ‘business ownership’ of the IT solutions to warehouse related services. Manages facility operations for all locations, including but not limited to, construction and operational improvements, automation initiatives, maintenance, and physical security management. Manage the operational relationships for all RMS operational vendors (i.e. ProLift, Leasing companies, etc.) and integrate new vendors as required or appropriate. Oversight of operational SOC1 controls, and operational revenue forecasting. Performs other related duties or projects as required or requested
166

Director Operations Management Resume Examples & Samples

  • Manages career paths by coaching and mentoring direct and indirect reports
  • Holds associates accountable for their work by setting expectations, achieving commitments, providing feedback, and evaluating effectiveness
  • Provides technical leadership in the organization
  • Manages staff (including direct, indirect, and matrixed) and project timelines
  • Escalates critical issues to senior leadership appropriately
  • Work with Security Team and asset owners to define vulnerability remediation plans and execute and support necessary changes
  • Manage a patching team to successfully execute the remediation plan, on schedule
  • Work with the Project Manager to manage project risks and issues, and drive to resolution and mitigation
  • Administer and maintain all currently supported UNIX and Linux Operating systems including AIX, Solaris, Red Hat or all version of Windows from 2000 to current
  • Requires 7 or more years of related experience
  • Previous experience working in a large-scale server environment providing server O/S support
  • Experience in remediating vulnerabilities as discovered and reported by scanning tools
  • Experience in prioritizing, deploying & conducting testing of patches
  • Experience in Server patching, security hardening and remediation activities
  • Knowledge of patch management tools is a plus
167

Associate Director, Operations Resume Examples & Samples

  • Ensure that Area objectives are achieved while reliably supplying quality product at a competitive cost consistent with Merck, Regulatory Agency, and State and Local code requirements for quality, good manufacturing practices (GMP), equal employment opportunity, finances, labor, employee, environment and safety
  • Tactical and strategic Area management, including collaboration with direct and indirect staff
  • Minimum (6) years experience in functional areas such as Operations, Quality, Technical Operations, Technology, Engineering, Maintenance, and/or Supply Chain
  • Concurrently, minimum (2) years of line experience with responsibility for direct or indirect reports
168

Director Operations Analysis Resume Examples & Samples

  • Financial consulting and analytical support to senior operating and corporate management in identifying areas of opportunity for improvement
  • Continually pursues innovative and new ways to identify and implement opportunities for business effectiveness and margin improvement
  • Performs cross-property analytics and investigates and pursues opportunities identified at one property that can be applied enterprise-wide or at multiple properties
  • Insight and perspective on root cause analysis that result in operating plan variances and forecast through specialized ad-hoc activities and specific requests
  • The Director is responsible for recruiting, training and developing of qualified professionals individual growth and department effectiveness
  • Responsible for the Company’s “playbook” of operating reports
  • Leadership responsibility to create, appropriately define and communicate operations analysis Service Level Agreements (SLAs) and (KPIs) to properties and other key stakeholders. Ensures that KPIs and SLAs are accurately tracked to maximize and improve services. Key communicator with property regarding SLA performance
  • Bring agility and leadership to the activities that help elevate the capabilities of Boyd Gaming in providing meaningful and insightful analytics to our senior operations and property leadership teams
  • Identifies through analysis and insight, opportunities for property revenue growth and margin improvement
  • Develop a team with subject matter expertise in gaming, hospitality, operations as well as labor analytics and can effectively support analysis in other areas
  • Regularly deals with large amounts of data and interprets data to actionable recommendations to management
  • Plays a critical role in the strategic planning of the business for both short and long-term financial planning
  • Directly supports and partners with financial planning and budgeting for more difficult and complex financial analysis and decision support
  • Ensures effective use of financial predictive modeling processes/business intelligence tools, graphs, metrics and report writing to support strategic decision making
  • Responsible and owns the management and distribution of the reporting playbook as well as providing insight on performance against established KPI's and competitor benchmarks
  • Plan, schedule and manage staff to balance work, promote efficiency in timely completion of activities and requests
  • Ability to appropriately manage confidential property and corporate information
169

Area Director Operations Resume Examples & Samples

  • Provides expertise, analysis, input, information and actions to improve operations performance; focuses on operations activities and processes for all collection lines of business (commercial, industrial, residential and portable services)
  • Actively champions and supports all Republic safety programs and safe operating practices at all times. Works closely with the Area Safety Director to support Company safety initiatives
  • Listens, evaluates, and counsels Supervisors, Operations Managers, and General Managers in setting priorities and goals in order to optimize operations
  • Assists with the development and education of operations talent. Works with management to hire, train, and mentor operations management and staff; builds Business Unit talent and succession planning
  • Collaborates on, aids establishment of and supports compliance with Company standards and best practice operating procedures and processes; drives the One Republic Way
  • Collaborates with local site leadership to identify issues, lead root cause analyses and develop remedial action plans. Provides targeted expertise to lead on-site activities to address cultural, process or operational challenges
  • Holds Business Units accountable to achieve financial and functional results
  • Works with General Managers to make them successful and self-sufficient
  • This position may require travel by air, car and/or other modes of transportation up to 50% of the time
  • Minimum of 4 years of experience in the waste industry or a related industry that included significant exposure to collection/hauling operations
  • Minimum of 3 years of experience in a supervisory or management role
  • Bachelor's Degree in Business, Operations, Finance or related field
170

Director, Operations Resume Examples & Samples

  • Ensure devices are produced at a consistently high level of quality and compliance to applicable regulatory requirements and product specifications
  • Develops and/or ensures implementation of production activities and/or programs to attain goals and ensure regulatory compliance
  • Ensures standards for product quality, equipment, and operator performance are maintained and that cost-effective technology is used to maximize production. Ensures fixed assets are preserved. Initiates recommendations on purchases of new equipment and improvements to plant property
  • Keeps up-to-date on information and technology affecting functional area(s) to increase innovation and ensure compliance
  • Provide strategic direction to operations to meet their daily production goals & milestones
  • Develops, monitors, and reports on operating costs within functional areas. Alerts upper management of cost and labor over run. Makes recommendations and implements solutions to problems related to same
  • Develops and oversees administration of departmental budgets (and capital expenditures) and controls expenses effectively
  • Manages operations, planning, engineering resources to assure devices are produced in a timely and cost effective manner
  • Recruits, hires, develops, and appraises staff effectively. Provide developmental opportunities & guidance for direct reports and ensure cross training. Takes corrective action as necessary on a timely basis and in accordance with company policy. Consults with Human Resources as appropriate
  • Engage in problem solving in complex situations and process improvements in streamlining work processes using lean (or other) tools and strategies
  • Interact with customers, both internal and external, and suppliers
  • Directly participates in any internal and external audits. Address non-conformities from previous internal and external audits
  • Supports NPD activities aligned with production launches for the site
171

Director, Operations Resume Examples & Samples

  • Authorizes all Operations Department expenses
  • Conducts Best Practices meetings, Safety Meetings with Warehouses and Transportation personnel to promote a safe, cost effective and productive environment
  • Inspects new customer delivery sites for proper delivery vehicle size requirements
  • 2-5 years of combined warehouse and transportation experience; understanding of facility maintenance experience preferred
172

Assistant Director Operations Resume Examples & Samples

  • Ability to maintain the highest level of professionalism and exceptional customer service
  • Leadership role with direct reports; three years’ supervisory experience
  • Demonstrable advanced knowledge of EXCEL
  • Ability to prepare, audit, understand, interpret and analyze complex statistical, financial and human resource information
  • Experience in Peoplesoft or comparable ERP system such as Workday
  • Strong interpersonal skills, demonstrated in positive interactions at varying levels of an organization, including team building and the ability to collaborate
  • Demonstrated independent judgment and initiative; ability to exercise leadership and engage others to advance diversity and inclusivity and work both independent and as part of a team, manage multiple projects and meet inflexible deadlines
  • Problem-solving with the ability to apply strong critical and logical analysis to business scenarios in the context of technology and data architecture
  • Demonstrated use of metrics that lead to strong decision-making
  • Knowledge of ASU policies and procedures or experience in a higher education environment
173

Associate Director, Operations Performance Resume Examples & Samples

  • Responsible for maintaining efficient contact center operation
  • Motivates and educates training, quality and workforce managers to meet operational objectives
  • Function as a liaison with other organizational areas/departments to resolve issues affecting contact center personnel relating to staffing, payroll or capacity
  • Provides direction to workforce managers and analysts to plan, organize, and manage the workload through accurate forecasts, staff calculations, schedules and management reports
  • Accomplishes quality assurance objectives by managing quality assurance process including: providing direction to quality assurance analysts and specialists, selecting criteria, managing QA schedule and resources, coaching, communicating job expectations, planning, monitoring, appraising and enforcing policies and procedures
  • Develops quality assurance plans by conducting ongoing analysis, identifying critical process milestones and preventive/proactive measures; establishing critical limits, monitoring procedures, corrective actions and verification procedures
  • Maintains and improves service quality for the A360 program, technical system, compliance, and process audits; investigating customer complaints; collaborating with other members of management to develop new services and support mechanisms and related training methods
  • Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, backlog issues, corrective actions and re-validations
  • Identify training and development needs for the Access Services department including the Field Reimbursement Managers and Access 360 program operational roles through job analysis, appraisal and regular consultation with business managers and human resources departments
  • Design and expand training and development programs based on both the organization’s and the individual's needs
  • When appropriate, create training materials for in-house courses
  • Collaborate with Access Services leadership to create a strategy and then execute training and development programs
  • Evaluating training and development programs; ensuring that legal and compliance training requirements are met; amending and revising programs as necessary, in order to adapt to changes occurring in the work environment
  • Provide direction to system administrator ensuring contact center agents effectively utilize computers, telephony, and scheduling tools
  • Develop and oversee system issue resolution process minimizing productivity lapses
  • Bachelor’s degree or greater (education, general business, health sciences, managed healthcare, public policy or related disciplines are preferred)
  • A minimum of 6 years related work experience designing, implementing and/or managing training/quality assurance teams
  • Expert knowledge of reimbursement and patient assistance programs: operational policies and processes
  • Must demonstrate knowledge of workforce management principles including scheduling, forecasting and shift management
  • Must demonstrate knowledge of the issues, trends and needs as these relate to healthcare reimbursement and the managed care environment
  • Complies with all laws, regulations and policies that govern the conduct of MedImmune/AstraZeneca activities related to Patient Access Programs
  • Proven track record of meeting or exceeding goals and objectives
  • Bachelor’s degree in instructional design
  • Experience leading class room environment training (preferably in a corporate capacity)
  • Relevant healthcare/insurance experience with biologics
  • Billing/ Coding background in buy and bill as Specialty Pharmacy market
  • Previous experience in other functions within the pharmaceutical, biotech or related industry is preferred, e.g., case management or customer service and operations
  • Process improvement and analyzing divergent information
  • Strategic planning using various quality/improvement techniques (e.g Lean, Six Sigma)
  • Dealing with ambiguity
  • Building effective teams
  • Motivating others
  • Managing without authority
  • Understanding of project management fundamentals
  • Ability to develop strategic plan/vision and execute
  • Analytical thinking and problem solving
  • Financial budget management
  • Effective organizational management
  • Foster proactive quality improvements
  • Proficient competency using Word, Excel and PowerPoint
  • Ability to multitask and manage multiple parallel projects
174

Associate Director, Operations Biologics Resume Examples & Samples

  • Work experience in cGMP (monoclonal antibodies, biological, sterile, vaccine, pharmaceutical environment)
  • Strong leadership and interpersonal skills with ability to coach, influence and support others through a culture of inclusion, feedback and empowerment
  • Excellent communication and organizational skills
  • Lean Manufacturing and MPS (Merck Production System), Six Sigma, KATA problem solving skills
  • Ability to prioritize, align and simply to focus on and obtain business results
  • Delta V and SAP experience is a plus
  • Meeting Facilitation/Training/Presentation Skills
  • Planning, Implementing, Directing, Control, Decision Making
  • Provide feedback and perform DCOM interviews
175

Director Operations Resume Examples & Samples

  • Establishes business plan with goals and objectives for the partnership and locations/offices
  • Excellent oral and written communication, including presentation skills
  • PC literate, including Microsoft Office products
176

Director Operations, Access Services Resume Examples & Samples

  • Bachelor’s Degree (MBA or other related graduate-level degree is preferred)
  • Minimum of 10 years of total business experience in the healthcare or pharmaceutical/biotech industry
  • Minimum 8 years' experience in Biologics or Pharmaceutical Specialty Products preferably in Infectious Disease, Respiratory, Inflammation, Autoimmune, Oncology, Cardiovascular and Neuroscience
  • Minimum 7 years’ experience in reimbursement contact center environment, medical affairs, clinical, compliance, and regulatory
  • Successful track record of performance in roles focused on reducing barriers to access through customer oriented logistical support programs, training and quality of those programs, project management
  • Proven success working on large strategic initiatives
  • Demonstrated success in creating and leading a department
  • Excellent Interpersonal skills, strong leadership, verbal and written communication skills
  • Strong strategic thinker and business acumen
  • Flexible with positive attitude and ability to prioritize projects
  • Outstanding ability to prepare and present executive level presentations
  • High level of Reimbursement models
  • High level of reimbursement hub operations, training, technology
  • High level of Multiple Therapeutic Area knowledge, utilization management techniques, treatment and reimbursement guidelines
  • High level of program / service / process / technology performance evaluation
  • High level understanding of competitive companies, product lines, place in therapy, and value added program knowledge
  • High levels of knowledge of pull through opportunities, program development, projected impact, and implementation techniques
177

Director Operations Engineering Resume Examples & Samples

  • Bachelor’s Degree (Master’s or MBA degree is preferred)
  • Minimum 8 years of management experience
  • Able to utilize tools to monitor departmental cost and cost trends, continuously striving to improve value
  • Possesses strong business acumen and proven ability to improve key financial results
  • Excellent communication skills and networking abilities
  • Effective interpersonal skills with ability to negotiate and influence for positive outcomes
  • Strong innovation skills and creativity
  • Ability to read, analyze, and interpret the most complex documents
  • Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors
  • Ability to think strategically, define problems, collect data, establish facts and draw valid conclusions
  • Here are a few examples of what you’ll get for the great work you provide…
  • Full range of medical benefits, dental, vision
  • Life Insurance
  • Matching 401K
  • PTO
  • Tuition Reimbursement
  • Employee discounts at local retailers
178

Director, Operations Administrator Resume Examples & Samples

  • Provides overall direction and guidance to clinical and administrative team of staff, supervisors and/or managers
  • Ability to lead analysis and implementation of improvement initiatives across controlled sites and potentially entire region
  • Promotes a team approach to delivering quality, cost-effective care to where patient satisfaction is the primary goal
  • Works in conjunction with designated lead physician and regional team to enhance provider satisfaction. Assists in resolving provider-related issues when necessary
  • Monitors the impact of growth on the facility’s existing space plan based on projected enrollment, visits and utilization. Proposes, plans and directs facility expansion and enhancement projects when required. Maintains a professional facility appearance that meets patients’ expectations
  • Enhances Health Center visibility through community involvement
  • Participates actively on organizational and ad hoc committees as needed
  • Reports progress, operational issues, organizational opportunities and threats to the regional team on a monthly basis or as needed
  • Monitors patient satisfaction through various programs such as the formal complaint process, new patient survey, etc. Responds as appropriate
  • Works toward ensuring customer service standards are met
  • Ensure staff compliance with all HealthCare Partners (HCP) policies and procedures
  • Microsoft Office applications skills
  • Ability to type 25 wpm
179

Director, Operations Crelux Resume Examples & Samples

  • Engage and lead other members of the leadership team regarding business duties, business strategy, operations, budgeting, recruitment and resource management
  • Ensure site performance to key metrics and drive continuous improvements
  • Develops budget projections, material and staffing forecasts
  • Assist with technology evaluations and matching new technology to client needs, business projections and fiscal justification
  • Responsible for reporting to Corporate Finance in a timely manner as required
  • Monitor laboratory performance to maintain or improve operational and financial efficiencies. Develop action plans to address identified deficiencies
  • Supervises, plans and reviews operations for assigned staff, including responsibility for training, managing and evaluating as well as coordinating, scheduling and assigning work and maintaining facility's standards
  • Drive capacity improvements & strategic planning
  • Acts as HR leader in consultation with CBUI HR team
  • Drives growth and career development of staff
  • Develop and maintain systems that insure the technical competency of personnel within the departments
  • Provides Client Support as needed
  • Ensure quality and assist the team in maintaining all technical regulatory requirements
  • Work to ensure functional equipment & facilities
  • Coordinate technical operations with other WuXi AppTec facilities as necessary
180

Director, Operations Resume Examples & Samples

  • Supervise budgets and financial accounting for all departments of the Center
  • Interact with central HR, manage year-end review process and provide support for hiring and payroll transactions
  • Provide assistance to VP to integrate Center activities and calendars (including events)
  • Competition and Development support
181

Director Operations Resume Examples & Samples

  • Work with our geographically dispersed subsidiaries to assess operational needs, identify solutions to satisfy initiatives and plan projects
  • Evaluate and advise on the impact of projects, and introduce new programs/strategies as necessary
  • Provide strategy and direction to the Logistics department and plan, coordinate and provide leadership for complex logistics projects
  • Ensure strategic initiatives are executed and project plans are met
  • Ensure global standard operating procedures are developed to comply with logistics regulatory processes
  • Continuously assesses operations to improve efficiencies and profitability
  • Participate on corporate regulatory project teams or may provide service as an independent expert
  • Develop and maintain good communications and working relationships with internal and external clients, regulatory agencies
  • Keep current with data, trends, and regulations to further expertise
  • Effectively manage talent development within department. Recruit and develop teams to maintain high performance
  • Bachelor’s degree in Manufacturing Engineering, Supply Chain, Logistics, or other related field, or equivalent work experience
  • At least 7 years’ experience in Project Management or large scale operations development
  • Strong business acumen with solid record of project management and delivering results
  • Strong interpersonal skills and the ability to work well on cross functional project teams that foster team commitment
  • PMP (Project Management Professional) certification is a plus
  • Strong interpersonal skills, including the ability to influence others and establish credibility with business partners
  • Ability to work with different groups within the organization from staff to executive level
  • Strong oral and written communication skills with the ability to concisely communicate findings and recommendations
  • Desire to make a positive impact
  • Ability to manage multiple tasks and shift priorities quickly
  • Strategic thinking with advanced analytical and problem-solving skills
  • Willingness to travel when needed (minimal travel expected)
182

Assistant Director, Operations Resume Examples & Samples

  • (1) supervising the OIE Receptionist, Document Managers, student employees and temporary Office Assistant(s)
  • (2) managing OIE’s business affairs and financial matters, including administrative and financial functions related to study abroad
  • (3) serving as a Designated School Official in SEVIS to provide administrative oversight of the document creation process and supporting foreign student and scholar operations during peak periods
  • (4) other administrative and special projects as assigned
  • Bachelor's degree in accounting, finance, or related field
  • Minimum 3-5 years of relevant financial management experience
  • Prior experience in a higher education environment and prior experience managing or leading administrative staff preferred
  • Prior experience working with foreign students/scholars, especially with respect to issuance of visa documents
  • US citizenship or permanent residence is required
183

Hde Director Operations Resume Examples & Samples

  • 20% Leads a centralized national Operations Center of 160 associates with responsibility for product ordering, job scheduling, services, and accounts receivable in support of 26 branches, 500M in installed revenue through 100,000 annual installed jobs which includes P&L accountability around installation capacity and performance
  • 15% Manages the company s compliance function which includes Service Provider onboarding, adherence to state and local insurance standards & licensing, building permit compliance, sales practices such as lead paint testing, proper state licenses on record through Service Providers, field personnel, and direct team members
  • 3rd party vendor management experience
184

Director Operations, EC NOR Resume Examples & Samples

  • Preparing short- and long-range operational plans for plant budgets and production capacities consistent with division and corporate operation policies and quality standards
  • Ensuring that operating plans achieve adequate usage of all fixed assets
  • Directing and monitoring plant activities to ensure that issues related to safety, quality, personnel, manufacturing, quality standards, etc. are promptly and effectively resolved
  • Promoting and providing a working atmosphere and environment conducive to good employee morale and work attitudes and maximum effectiveness
  • Reviewing performance of subordinates, e.g. recommending changes in status and salary adjustments
  • Assuring the plant has, in effect, controls that meet federal, state, and local laws, standards, ordinances etc., concerned with the environment, health, and safety
  • Developing subordinate knowledge and abilities necessary to accomplish assigned duties and responsibilities
  • Providing and facilitating communication/interaction among team members and teams, across inter-company sites and with suppliers and customers
185

Director, Operations Resume Examples & Samples

  • Act as a consultant to physicians in developing new strategic business opportunities and develop new outreach sites for BU. Provide assistance when opening BU in the community, identify market strategies, growth opportunities and oversee quality and efficiency of outpatient office locations. Ensure BU is in compliance with UPMC policies and procedures and with the requirements of any applicable regulatory agencies or accrediting bodies (i.e. JCAHO, PA Department of Health, Medicaid)
  • Responsible for the charge lag process ensuring the business unit (BU) professional fees are entered into the EPIC systems within established timeframes. Serve as a BU resource in developing strategies to maximize reimbursement and disseminate regulatory information pertaining to changes in reimbursement and/or coding while ensuring regulatory compliance
  • Supervise coding and charge entry staff (where applicable). Work with staff to improve revenue process within the BU and solve problems and identify resources related to insurance coverage and reimbursement issues for all BU community based BU
  • Coordinate all EPIC activity including training for staff, as required. Create necessary reports in EPIC, specifically those to evaluate physician productivity. Conduct quarterly physician productivity meetings
  • Develop operating and capital budgets for BU may include, but not limited to, PSD, School of Medicine and hospital. Ensure that BU meets budget goals. Assist with the supervision and oversight of the BU budgets (i.e., clinical practice plan, hospital, School of Medicine, and research). Assist the Administrator by maintaining financial records/reports used to monitor and analyze performance against goals
  • Create and implement business and program development plans that support and advance the BU and hospital strategic initiatives. Assist faculty and coach staff to establish and achieve programmatic goals
  • Work closely with Clinical, Administration and Information Services staff in identifying opportunities for improving cost and quality of care through in-depth process and cost of care analysis, forming recommendations to drive significant operational changes
  • Manage the human resources functions for the BU including recruitment, performance evaluations, and corrective action regarding staff within the BU which may include, but not limited to, PSD, School of Medicine and hospital. Mentor office managers and staff
  • Create a culture of service excellence focused on defining, understanding and consistently satisfying the requirements of both internal and external customers
  • Implement, monitor and evaluate all quality initiatives to ensure positive patient outcomes. Oversee patient access and patient satisfaction initiatives. Facilitate processes to improve patient satisfaction. Ensure continuity of care for patients evaluated and treated by physicians, including timely communication with patients and referring physicians
  • Assist in establishing and implementing policy related to BU including, but not limited to, professional licensure, registration and/or certification; risk management; clinical operations and clinical compliance; and staff and patient safety. Identify educational needs of all BU outpatient office staff who provide treatment and care to inpatients as well as outpatients of the physicians. Assist in meeting in educational requirement of staff
  • May assist with accredited fellowship program to ensure compliance with required training components and may act as liaison with GME department
  • Oversee all contracts and lease agreements for BU. Provide direction and support to the BU management staff for clinical purchasing (pharmaceuticals, laboratory supplies, med-surgical supplies, equipment, etc.) Work with Facilities and Materials Management and appropriate vendors to ensure that practices are provided with cost-effective and high quality products and supplies. May act as liaison to outside vendors
  • Serve on all committees as assigned. Provide leadership, oversight and direction for assigned special project activities
  • Bachelor's Degree in Health Care Administration, Business Administration, Finance, Accounting or related field / 5 years of experience OR
  • Bachelor's Degree in Health Care Administration, Business Administration, Finance, Accounting or related field / FMR Program Graduate / 3 years of experience OR
  • Master's Degree in Health Care Administration, Business Administration, Finance, Accounting or related field / 3 years of experience OR
  • Master's Degree in Health Care Administration, Business Administration, Finance, Accounting or related field / Fellowship Program Graduate / 3 years of experience
  • Advanced knowledge of applicable federal, state, and local laws as they pertain to physician BU management, preferred
  • Knowledge of revenue cycle, physician billing, and contracts, preferred
186

Director, Operations Resume Examples & Samples

  • Monitor billing production and outcomes daily and weekly by reviewing billing critical indicators in order to ensure accurate and timely revenue recognition
  • Own the client experience from a billing perspective by disseminating qualitative and quantitative trends, and coordinating back-office teams in order to deliver invoices to the right place at the right time for our clients
  • Develop and implement standards, procedures and controls to improve data entry efficiency, accuracy and performance
  • Strong in process improvement & methodology
  • Recommend innovative approaches to problems leveraging research, benchmarking and broad technical expertise in order to expand solution base and expedite resolutions
  • Oversee entire new-hire training program by reviewing results, gathering feedback and identifying content and delivery improvements in order to continually improve learning experience
  • Process Owner for all billing relevant systems in order to assign security, ensure segregation of duties, and oversee communication and training on system updates
  • 15 years in billing and/or customer service function
  • 10 years managing large data entry team
  • Reporting business metrics and statistical analysis
  • Process reengineering and change leadership
  • Direct management over accounting, payroll, banking, and/or account management, or operations
187

Director, Operations Resume Examples & Samples

  • Previous experience as a Director, Operations within a similar luxury hotel brand is ESSENTIAL
  • Pre-opening experience is preferred
  • Must be an Arabic speaker
188

Director Operations, Traveler Services Resume Examples & Samples

  • Minimum of 5 years experience in a similar environment
  • English fluent: written and oral
  • Abilities to deal within a multicultural environment
  • Ability to make clear and concise views for communication (reporting, presentation)
  • Results-driven
  • Adaptable and motivated to learn
  • Influence and diplomacy
  • Process understanding
  • GDS knowledge a plus
  • CWT product knowledge a plus (AQUA, CWT Portrait)
  • Proficiency in technology to research options and to complete process requirements
189

Director, Operations Resume Examples & Samples

  • Critical activity coordination and meeting preparation to include all meeting correspondence, PPT presentations and follow up meeting action items
  • Coordinate the execution of follow up items
  • Participate in regular meetings with the President & CEO to take ownership of action items
  • Assess inquiries directed to the CEO, determine the proper course of action and delegate to the appropriate individual to manage
  • Ensure all open items are efficiently and judiciously kept track until resolved
  • Develop and maintain an inventory of critical activities for the function
  • Work with the President & CEO to align their actions and communications in support of agreed upon goals
  • Keeps track of organizational accomplishments for purposes of reporting and sharing success stories
  • Drive scheduling, agenda management and preparation for all key Operations executive meetings
  • Anticipate meeting/presentation needs and works to fulfill them
  • Confirms objectives for meetings and recommends participants and best approach
  • Attends meetings, captures major takeaways, and works with executive team to ensure follow up
  • Assists the President & CEO on special projects
  • Identify needs and manages projects from start to finish
  • Create relevant materials, letters, documents and presentations as assigned
  • Manages confidential information and exercises discretion
  • Coordinates and partners with internal communications to ensure all Operations communication needs are met
  • Master’s Degree in Business Administration or related field
  • 3+ years’ operations experience
  • Impeccable communication and interpersonal skills
  • Proven track record of effectively interacting with senior management
  • Ability to work strategically and collaboratively across departments
  • Effective, versatile and action-oriented
  • Ability to develop talking points and PowerPoint presentations for delivery to internal and external groups
  • Organizational skill with demonstrated attention to facts and detail
  • Exceptional organizational awareness with a keen focus on execution
  • Effective project management skills and extraordinary drive for results
  • Demonstrated ability to maintain effective working relationships with other employees and business relations with a spirit of flexibility and collaboration
  • Strong critical thinking and interpersonal skills
190

Director Operations Resume Examples & Samples

  • First hand knowledge of AC and DC power systems to include batteries and rectifiers
  • Working knowledge of RF Tool such as Path Loss
  • Experience with Site Acquisition for telecommunications purposes, electrical contracting, civil contracting
  • Experience with Deployment of Microwave radios with emphasis on grounding, alignment, and configuration
191

Director, Operations Resume Examples & Samples

  • Drive a culture of stretch goal attainment utilizing DBS
  • Ensures Kaizen schedule supports key breakthroughs and incremental Kaizen
  • Directs the daily Operations of the plant in order to attain KPI goals
  • Develops and drives Lean Conversion
  • Develops and monitors monthly operating budgets and capital projects
  • Participates in Strategic Policy Deployment
  • Ensures all associates are knowledgeable of, and comply with, all work policies and Quality system requirements
  • Evaluates Associates performance, approves hiring and terminations and coaches, trains, and counsels associates to improve performance in order to build and maintain a strong team
  • Partners with HR Director for Organization Review and succession planning
  • Perform training related to lean and DBS
  • Develop and support continuous improvement using DBS tools
  • Create operating policies to meet the critical business needs
  • BS Degree required (Industrial or Engineering degree a plus)
  • Masters/ MBA preferred
  • 3-5 years of leadership experience in an Operations/ Manufacturing setting
  • Multi-site manufacturing leadership experience
  • LEAN/ Process Improvement mindset and experience
  • Excellent communication skills, demonstrated change management, crisis resolution
  • Data and Fact-Based problem solving skills, Lean Mfg./6 sigma knowledge desired
  • Experience leading supervisors and managers
  • Scheduling and planning skills
192

Director Operations Resume Examples & Samples

  • Lead operational activities related to default expenses incurred on Single Family mortgages such as: workflow, daily production, reconciliations, correction/exception processing, internal & external training, and handling of customer inquiries
  • Lead team in identifying new strategies/solutions, improving processes and implementation to continue to improve overall business and operating model. Manage adherence to firm compliance, controls, and regulatory standards
  • Lead change management activities related to operational process refinements, policy, business rules, and guidelines. Partner with internal stakeholders to ensure compliance with guidelines and negotiate necessary changes to manage and minimize overall impact, risk to overall control environment
  • Provide key support in partnership with Corporate Procurement for end-to-end sourcing activities related to the contracting of outsourced services and software. Partner with internal stakeholders to develop and manage key vendor performance metrics to drive vendor/client alignment and promote desired behaviors. Identify and drive best practices, standardization, report automation, and process improvement across all aspects of Vendor Management
  • Meet with customers to discuss and/or resolve servicer performance issues
  • Work with regulators (e.g., FHFA), external auditors, internal audit, and SOX review teams in support of FNMA financial disclosures, data requests, inquiry responses, reviews, or to resolve specific findings
  • Report to senior management on the unit's production, activities, and efforts
  • Represent the unit as an expert or resource to cross-functional project or coordinating teams
  • Plan, document, and manage the performance of subordinate managers and/or staff. Provide for professional or technical growth through assignment, mentoring, or training
  • Plan and manage the unit's budget, strategic plans and staffing plans
  • Experience and knowledge of mortgage finance in lending and servicing
  • Strong demonstrated Operations experience capable of driving process excellence with focus on process improvement/redesign and oversight of third party vendors are critical to this function
  • Proven track record to set strategic vision and direction with strong project management
  • Exceptional interpersonal, communication, collaboration and relationship management skills critical to success with a focus on an ability to build mutually supportive internal and external partnerships and high service levels
  • Strong leadership skills and management discipline
  • Strong quantitative analysis/methods experience and attention to detail required
  • Achieving results by holding self and others including external vendors accountable for achieving results
  • Provide coaching and mentoring to existing team as well as succession planning
  • Strong written and verbal presentation skills for working with internal senior management and external oversight agencies
193

Director, Operations Resume Examples & Samples

  • Collaborates with Legal Department, Business Development, Corporate HR, and Hospital executives to allow for efficient distribution and coordination of process and product flow
  • Identifies opportunities for operational improvements and/or expansion of services and implements approved enhancements
  • Participates in implementing programs and ensures these programs comply with legal and regulatory compliance requirements
  • Participates in the creation of goals for Department/Division operations and executes accomplishment of objectives
  • Manages business functions to ensure processes are operationally efficient and effective
  • Assists in the preparation and monitoring of annual budgets - operational, personnel and capital
  • Develops and presents annual fund budgets including forecasting of revenue trends and expense analyses
  • Monitors and communicates budgetary variances and progress in budget revenue performance
  • Understands Operation’s responsibility in supporting research initiatives
  • Human Resources Management: Engages workforce to achieve Departmental/Divisional or Service Line and organizational success
  • Manages staff members to ensure expected performance within their roles and responsibilities. Participates in hiring, training, communicating expectations and disciplining of staff. Communicates and clarifies performance expectations. Manages the performance appraisal process
  • Ensures adequate scheduling and assigns responsibilities to sustain equitable distribution of workload
  • Analyzes staffing needs and skill mix and manages appropriate staffing: oversees scheduling (vacation, holidays, medical leave of absence, vacancies, etc.) to ensure coverage
  • Supports continued growth of staff and identifies opportunities for advancement. Fosters a culture of learning and development
  • Participates in workforce related activities for staff recruitment, employee satisfaction and retention
  • Encourages employee participation in the employee satisfaction survey and manages related action plans
  • Information Management
  • Bachelor’s Degree in Business Administration or related field. Knowledge of Administration as normally acquired through the completion of a Master’s Degree, required
  • Minimum of seven (7) years progressively responsible experience in Operations or Management, required
  • Strong interpersonal, communication and computer skills, required
194

Director Operations Resume Examples & Samples

  • Responsible to District Vice President for providing satisfactory customer service commensurate with sound business practice, improving methods and procedures that will maintain or improve service as well as increase profitability
  • Plan, direct, and manage the performance of assigned managers and staff; set performance goals and monitor performance, measuring meaningful criteria and providing routine and annual feedback through performance reviews and daily instruction
  • Assist in compiling the district business plans and annual budgets; implement all service initiatives in business plan; manage expenses to ensure unit profitability; strive to achieve budgeted operating ratio for the service group
  • High level responsibility for customer service within assigned location(s); conduct periodic inspections to assure service and related work meet Company standards; conduct service calls to strategic customer accounts to ensure service expectations are being met
  • Participate in District Steering Committee, set monthly schedule and agenda for meetings; ensure meeting minutes are taken and subsequently distributed to appropriate parties
  • Ensure nonconformance and customer service concerns are promptly and effectively addressed; take effective action to correct deficiencies noted in audits conducted by Company auditors, NQA auditors, and loss prevention services
  • Ensure accurate cycle counting, locator maintenance, and prompt processing in all branches and zone/service centers, resulting in an accurate year-end closing
  • Set appropriate staffing levels for service/administrative employees throughout district; recommend promotions, transfers, salary revisions, and additions to staff; implement training programs; develop personnel succession plan for district
  • Knowledge of wholesale distribution industry and supply chain management principles
  • Knowledge of the Company's Operations, Financial and Human Resources policies, procedures and processes
  • Knowledge of the Company's products and service offerings
  • Knowledge of the Company's internal and external quality goals and standards
  • Knowledge of continuous improvement process
  • Supervisory and leadership skills
  • Ability to effectively supervise staff and achieve results through others
  • Ability to effectively train and instruct both in group setting and one-on-one
  • Ability to present Company services and quality standards to customers
  • Ability to motivate and influence others
195

Associate Director, Operations Engineering Resume Examples & Samples

  • Proven experience in the leadership of an engineering organization within a cGMP environment including experience in troubleshooting equipment and material/component related challenges to improve operational efficiency and sustainability
  • Capital project justification and implementation including cost savings rationale, new product introduction, equipment replacement/upgrade, etc. Demonstrated execution of complex capital projects, equipment and facility design engineering, system/area start-up, etc
  • Demonstrated track record of success leading multiple projects simultaneously with minimal direction and strong engineering project management discipline
  • Knowledge of various unit operations/technologies (i.e. lyophilization, liquid filling, vision systems, packaging, etc.)
  • Knowledge of regulatory standards applicable to Class 100 cleanroom operations, processes, facilities, and validation. Experience with facility and equipment design for flexibility and compliance with cGMP along with direct interaction with regulatory agencies during inspections
  • Knowledge of designing and implementing an equipment preventative maintenance program, spare parts management, equipment reliability program, metrology/calibration, etc
  • Knowledge of automated process control systems, experimental design/statistical analysis, and process optimization
  • Continuous improvement background with knowledge of Lean Manufacturing/Six Sigma/OE tools, FMEA, and data analysis techniques
  • Competency in technical writing/review for preparation and execution of cGMP related documentation including plant trials, technical reports, user requirement specifications, design qualifications, equipment commissioning/qualification, validation, equipment FAT/SAT, and process development
  • Demonstrated knowledge of equipment, process, and computer validation including product lifecycle management, risk assessment, change control management, etc
  • Demonstrated ability to lead problem solving/trouble-shooting of equipment and processes including root cause analysis, deviation investigation, corrective/preventative actions, etc
  • Accountable for a team of engineers associated with equipment, process, automation, metrology, validation, etc. with the ability to collaborate with internal/external cross-functional teams to promote and lead safety programs, quality initiatives, process/equipment robustness improvements, facility upgrades, etc
  • Development and implementation of on-the-job training (OJT) / job instruction (JI) processes
  • Education: Bachelor of Science degree in engineering (prefer mechanical or chemical)
  • Experience: Minimum of 10 years of related experience within a manufacturing facility and demonstrated proficiency in leading projects within a team environment
  • An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above
  • Certification/Licensure: None
  • Other: Effective communication and interpersonal skills required. Demonstrated computer skills (data input, word processing) required
196

Director, Operations Innovation Resume Examples & Samples

  • Leads a portfolio of operations improvement and innovation projects, delivering against complex business needs and clinical requirements
  • Mentors analysts and managers, and advances their professional development plans
  • Supports building complex models and conducts financial planning and analyses to assess impact on business metrics
  • 4-6 years of post-graduate experience in management consulting, investment banking or a corporate strategy role preferred; 10+ years of total work experience in progressive roles
  • Experience leading large-scale business transformation teams with tangible impact on operating/financial performance
  • B.S degree in Engineering (Industrial, Manufacturing preferred)
  • 5 years of healthcare Provider or Managed Care experience is preferred
  • Proficient using Microsoft Word, Excel, and PowerPoint
  • Minitab experience
  • Fluency in facilitating Value Stream Mapping sessions and Process Mapping sessions
  • Strong interpersonal skills with a demonstrated ability to influence / motivate teams
  • Highly detail oriented, with the ability to coordinate initiatives with little supervision
  • Strong oral, written and presentation skills at all levels of an organization
  • Ability to apply independent thought and judgment, organize work priorities and meet specific objectives under tight project deadlines
  • Ability to organize and manage multiple concurrent projects
  • Team oriented; promotes unity in achieving goals
197

Associate Director, Operations Resume Examples & Samples

  • Managing staff plans, fee and time reconciliation reports
  • Financial reporting both internal and external and budget/billing management
  • Client billing reconciliation
  • Interacting with every functional team (at all levels) within the AOR to ensure that entire group is operating as efficiently as possible
  • Excellent organizational skills with time line sensitivities
  • Strong knowledge and ability in Microsoft Excel
  • Ability to juggle multiple projects at once
  • Ability to work autonomously
  • Financial background a plus, but not a must have
  • Extremely detail oriented
198

Director, Operations Innovation Resume Examples & Samples

  • 4-6 years of post-graduate experience in management
  • MBA from a top-tier business school or graduate degree in a
  • Proficient using Microsoft Word, Excel, and
199

Director, Operations Solutions Resume Examples & Samples

  • The Director, Operations Solutions is responsible for driving operational efficiencies, improved customer experience, and operational cost savings by leading business assessments and recommendations regarding platform implementations, integrations and consolidations to align solutions across the organization; along with continuous process and application improvements
  • Responsible for conducting in depth analysis of platform and data readiness for current and future DEB/NAB strategic initiatives to ensure Customer Operations can support 
  • Develop and lead implementation of Customer Operations platform strategy initiatives for power, gas, and non-commodity across North America 
  • Primary IT interface for all DEB/NAB Customer Operations projects and applications 
  • Evaluate and recommend business solutions including technology deployment and process improvement to increase automation, reduce costs, and enhance the customer experience 
  • Collaboratively work with IT, Sales, Commercial Operations, Marketing, and external third parties to support conversion of a strategic plan to operational plan 
  • Establish and maintain customer centric culture with focus on providing commercial solutions 
  • Contribute to the professional and personal development of team members 
  • Demonstrate Leadership to ensure high engagement of Customer Operations team
200

Director Operations Resume Examples & Samples

  • Developing and driving the implementation of the Strategy for the District in collaboration with acute, sub-acute and primary care service providers that investigates and explores implementation of new service and business models of care to achieve the goals and objectives for NBMLHD
  • Developing and implementing models of care, policies, plans and processes which ensure an appropriate balance of investment and across service platforms and take account of new funding arrangements
  • Identifying service areas for which disinvestment or investment can be considered
201

Director, Operations Improvement Resume Examples & Samples

  • Leads two facility wide detailed traditional Performance Improvement engagements annually
  • Communicates routinely with the Performance Improvement Division Vice President concerning recommendations and suggested courses of action pertinent to the efficient operation of assigned facility projects
  • Directs multiple projects and tasks in a fast-paced environment
  • Conducts studies to analyze current state of operations including evaluation of departmental organization, processes, methods, and equipment
  • Recommends changes or improvements based on research and study results to implement operational best-practices
  • Communicates objectives to key stakeholders to enable participation and acceptance of change efforts
  • Directs a variety of projects and programs to provide hospitals with statistical data in areas including information flow, cost containment, work standards, staffing levels, scheduling and productivity
  • Develops presentations to present to a wide audience at the hospital and division levels
  • Support hospital staff with statistical analysis upon request
  • 7+ years professional experience; 4+6 years relevant work experience
202

Director, Operations Resume Examples & Samples

  • 15 or more years of related experience, inclusive of relevant physician practice management or healthcare management experience as detailed in the duties and responsibilities listed above
  • Able to effectively engage in building trusted partnerships
  • Demonstrated expertise navigating through conflict management as processes, expectations and cultures are adapting
  • Able to organize, perform and track multiple tasks accurately in short timeframes; able to work quickly and accurately in a fast paced environment while managing multiple demands; able to work both independently and collaboratively as a team player
  • Financial fluency to demonstrate adaptability, analytical and problem solving skills and attention to detail; able to perform basic mathematical calculations, balance and reconcile figures, and transcribe accurately
  • Able to instill confidence and lead teams toward shared integration and operations goals. Able to adapt communication methods to be well received and effective with those with whom you interact
  • Demonstrated expertise establishing and cultivating relationships with leadership and executives at a facility, group practice, and corporate level
  • Strong computer skills including Excel, Word, and PowerPoint
  • Able to travel 20-30% of the time
  • Bachelor’s Degree from a four-year College or University and 15 or more years of related experience inclusive of relevant physician practice management or healthcare management experience
203

Director Operations Dmpg Resume Examples & Samples

  • Knowledge of principles and practices of health care planning and management sufficient to manage, direct, and coordinate the operation of a Physician Practice organization
  • Knowledge of the purposes, organization, and policies of the community's health systems sufficient to interact with other health care providers
  • Knowledge of the policies and procedures of a clinic sufficient to direct its operations and to provide effective patient care
  • Skill in exercising a high degree of initiative, judgment, discretion, and decision-making to achieve organizational objectives
  • Skill in analyzing situations accurately and taking effective action
  • Skill in establishing and maintaining effective working relationships with employees, policy-making bodies, third-party payers, patients, and the public
  • Skill in organizing work, making assignments, and achieving goals and objectives
  • Skill in exercising judgment and discretion in developing, applying, interpreting, and coordinating departmental policies and procedures
  • Ability to assume responsibility and exercise authority over assigned work functions
  • Ability to establish and maintain quality control standards
  • Ability to organize and integrate organizational priorities and deadlines
  • Excellent analytical skills and make sound supported decisions
  • Ability to communicate effectively by speaking clearly and distinctly to all levels of the organization
  • Excellent computer skills in Excel, Microsoft Word, Lawson Enterprise System, NextGen EPM and EMR
  • Ability to function independently with little direct supervision
  • Ability to remain calm and provide excellent service even in stressful situations and in dealing with a variety of diverse people
  • BA, MHA, MBA preferred
  • Knowledge of revenue cycle and budgeting
  • Minimum 7-10 years experience in management position in healthcare physician setting if no degree
  • Track record of effective interaction with physicians, staff and hospital departments
204

Regional Director, Operations Resume Examples & Samples

  • Oversee regional staff and day-to-day operations of identified locations and work with Regional Manager, Operations to standardize operations
  • Ensure all Client Service Representatives are trained correctly, timely and efficiently
  • Provide updates to Vice President of Operations on potential concerns of each facility/site; proactive management on staffing, volume fluctuations and projects
  • Will have a comprehensive understanding of workflow and how to optimally use Company technology at all assigned field locations
  • Will have a comprehensive understanding of all new product lines and will be responsible for ensuring that Regional Manager, Operations are trained on all new products
  • Release-of-Information: Leading provider of information and productivity tools to process medical record requests on behalf of hospitals
  • Document Management: Premier provider of software tools for document workflow and paper to electronic conversion services targeted at medium to large size hospitals
  • Effectively supports and drives the primary mission of the position to
  • Standardize business operations and maximize revenue and profitability in tandem with the Regional Manager, Operations  Facilitate monitoring of competency training for all employees
  • A High School Diploma or GED is required
  • Four year degree in business or related field, preferred
  • RHIT or RHIA certification, preferred
  • At least 5 years’ experience in ROI Operations Management
205

Director, Operations Resume Examples & Samples

  • Establish metrics in regard to Operational quality events, in order to track and trend completion as well as root cause and identify areas for quality and process improvement - review these KPIs on a periodic basis and assign actions
  • Oversee implementation of support processes and process efficiency, stemming from local and global best practice
  • Assign the responsibility for the investigation, reporting, process improvement and training of deviations and complaints and the subsequent corrective and preventive actions - review/approve these items as appropriate
  • Establish group systems and tracking devices; ensure global visibility
  • Perform client and regulatory audits and tours; communicate findings and responses globally
  • Present or report standard information to site, global, and executive management
  • Have the ability to assist and advise CSS members and clients with regard to operational or compliance related issues
  • Review and approve policies and procedures
  • Work with other department staff, local and globally, to identify and implement best-processes
  • Effectively plan, organize, and implement short and long term activities
  • Recommend courses of action on human resources matters
  • Responsible for the output, efficiency, skills, knowledge and training of the operations section of CSS at the Catalent KCM facility
  • Ten years' experience in an operations facility or demonstrated equivalence
  • Have an expert knowledge of the operational process, standard Operating Procedures, and current Good manufacturing processes and the reason for their existence
  • Have an expert knowledge of regulations in respect to cGMPS within Clinical and Commercial Operations
206

Director Operations Resume Examples & Samples

  • Overall responsibility for achieving the production targets with high product quality and optimal production costs under the drug law conditions
  • Instructions and coordinating the departments production
  • Responsibility for the planning and implementation of investment projects and maintenance programs
  • Ensuring the development of mechanical and process engineering
  • Implement the Quality Policy
  • Continuous improvement of the organization
  • Development and implementation of programs for industrial safety and environmental protection in cooperation with / the manager / in Environmental, Health & Safety Management
  • Knowledge and qualification of Pharmaceutical Technologies according to German Drug Law (15 AMG)
  • 10+ years of progressively increasing managerial experience in pharmaceutical environment or related industries
  • Strong experience with Operational Excellence, Lean Manufacturing, Lean and Six Sigma or similar efficiency improvement programs
207

Director Operations EP Americas Resume Examples & Samples

  • BA/BS in Engineering, Supply Chain, Operations/Manufacturing, Business Administration or a 4 year technical degree in a related discipline from an accredited institution required
  • Minimum of 15 years manufacturing operations experience including plant management
  • Minimum of 10 years of experience leading and managing a significant segment/business unit of a large industrial manufacturer or the entire operation of a smaller manufacturer
  • Must be able to travel at least 25% of the time domestically and internationally as needed and required
  • Must be able to work in the United States on a continual basis without requiring corporate sponsorship
  • This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. ‘Green Card Holder’), have been granted Political Asylum, or Refugee
208

Director, Operations Resume Examples & Samples

  • Bachelors Degree in Health Care Administration, Business Administration, Finance, Accounting or related field / five years of experience OR
  • Bachelors Degree in Health Care Administration, Business Administration, Finance, Accounting or related field / FMR Program Graduate / three years of experience OR
  • Masters Degree in Health Care Administration, Business Administration, Finance, Accounting or related field / three years of experience OR
  • Masters Degree in Health Care Administration, Business Administration, Finance, Accounting or related field / Fellowship Program Graduate / three years of experience
209

Director, Operations Resume Examples & Samples

  • Develop and coach a high performing team and manage daily operations
  • Enhance standardized processes and procedures for company-wide GPO administration
  • Ensure membership accuracy, customer compliance, service objectives and data for assigned accounts
  • Analyze and manage reporting, tracking, payment and audit of GPO administrative fees
  • Assist in enhancement of standard GPO monthly and quarterly reporting across the company
  • Support and maintain customer GPO pricing documentation including Letter of Commitment, sales requests and other ad-hoc pricing analysis, as needed
  • Lead the visioning & development of reporting to provide commercial teams with improved customer insights
  • Lead the Annual Operating Plan, Monthly and Quarterly Business Reviews
  • Provide financial analysis and deal modeling to support RFP/RFI process and Corporate Incentives
  • Support & administer Corporate Incentive deals (approvals, renewals, payments, communication, structuring, etc)
  • Work collaboratively with cross-functional teams including commercial sales, finance and IT
  • Develop forecast tools and benchmarks/metrics for operations, implement common and consistent processes, strong internal controls, and provide monthly (and periodic) reporting packages on overall business results
  • Bachelors Degree in Finance, Operations, Management or other relevant background (MBA a plus)
  • 5+ years healthcare or group purchasing organization experience
  • 10 yrs of progressively responsible business experience
  • 5 years direct management experience
  • Intuition to identify and implement process improvements
  • Strong understanding of financial statements and financial system structures
  • Demonstrated track record of developing high performing teams
  • Systems experience: COGNOS, Tableau, Sales Force, Microsoft Suite
210

Director, Operations Resume Examples & Samples

  • Develops the business unit’s operating plans and financial forecasts in collaboration with the business unit leader, the business line leader, the business line finance leader, and market sector managers
  • Manages the implementation of the operating plan and its objectives for the business unit, with primary efforts focused on project delivery excellence, financial performance, and adherence to the business unit’s strategic plan
  • Responsible for optimizing the performance of the business unit’s operations, including, project margin, staff utilization, DSO, and general administration costs
  • With support by the business line finance leader, forecasts the business unit’s financial performance, ensuring accurate revenue recognition and preparation of monthly/ quarterly/annual forecasts
  • Defines contracting strategies, commercial terms and measures to manage and mitigate risk during key pursuit processes including interacting directly with customers during negotiations
  • Provides guidance and direction to department and project managers to ensure operational and project delivery excellence
  • Conducts regular project reviews to ensure budget, schedule, risk, and cost to complete estimates are in order
  • Guides and directs operational and project management employees on measures to mitigate project performance issues and risks, ensuring successful delivery on the contractual commitments and financial targets for the project portfolio in order to meet client expectations and achieve or exceed profitability targets for the business unit
  • Works closely with the finance, quality, legal/risk, and project delivery shared services to advance project management tools such as project status reports, and proper deployment and utilization within the business unit
  • Promotes collaboration within the business unit and with other business units to ensure effective resource sharing, workload/resource balancing and to bring the best the business unit has to bear to meet the needs of clients
  • Monitors business development investments to deliver acceptable returns on the investments, aligned with the business line strategy and its backlog and sales targets
  • Responsible for managing and developing employees in accordance with WSP’s purpose and guiding principles, the performance management program and the job architecture and job family structure, including supporting the identification and retention of and investment in top talent
  • Visibly champions the WSP programs of safety and ethics & compliance to ensure they are an overriding part of the organizational culture
  • Bachelor's degree in business, engineering or other technical discipline
  • Minimum of ten (10) years of experience managing in the engineering or related sectors which deliver technical and complex projects, with at least 5 years of project management experience
  • A history of delivering quality financial performance and results
  • Seen as an individual with a high and positive credibility factor
  • A strong reputation for uncompromising integrity
  • Demonstrated good judgment balanced with informed risk taking
  • Highly professional with strong written and oral communication skills
  • Comfortable with matrix management models
  • Confidence to influence a high caliber team to drive a business to higher performance levels and seize the opportunities presented internally
  • Strong people and leadership skills
  • A track record of creating a climate where people want to do their best through working collaboratively, empowering teams to identify and solve problems, creating a clear sense of identity with the company, and holding teams accountable for meeting their collective goals
211

Director Operations, Medicare Resume Examples & Samples

  • Bachelors’ degree in related field or equivalent experience
  • 7+ years of combined data analysis and transaction processing experience, preferably in a managed care or Medicare environment
  • Experience working with the Centers for Medicare & Medicaid Services (CMS) specific to enrollment regulations
  • Medicare experience
212

Director, Operations / Hotel Manager Resume Examples & Samples

  • Foster a winning solution oriented work environment, motivating and engaging colleagues to continuously deliver the best possible service to our guests
  • Overseeing the health, safety and security of our guests and colleagues
  • Ensure revenue maximization, cost controls, scheduling, and the ongoing training and development the Leadership team and Colleagues
  • Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation
  • Maintain leading-edge knowledge of both our competitive market set and developments in the Hospitality industry
  • Participate in the strategic planning and ongoing development of the Hotel by assisting in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
  • Coordinate the planning and implementation of capital projects
  • Ensure that Service Essentials and Service Promise are in place in accordance with Fairmont Hotel & Resort in order to ensure that targets are met with respect to Guest Satisfaction Surveys (Trust You and LQA) and Colleague Engagement Survey
  • Acting as a leader and role model in the adherence to all Fairmont standards, the successful candidate will exhibit the Brands Leadership Promise of Culture and Values at all time
  • Leading the Security Department
  • Minumum of 3 years of experience in a senior leadership role, within a similar hotel brand required
  • Bilingual (French and English)
  • Previous experience in a senior leadership role, within a international hotel brand
  • Ability to manage change and lead strategic planning efforts
213

Director Operations Resume Examples & Samples

  • Maintain a comprehensive understanding of Institute operations including: scheduling; registration; insurance verification, authorization/referral and billing/coding functions, charge entry, cash collections, IS systems, and referral management
  • Work with leadership team and direct reports to maximize operational workflow to ensure optimal utilization of staff. Assist managers with the justification for changes to staff allocation. Recommend necessary changes to the Executive Director or VP Physician Services
  • Work collaboratively with the Physician leadership and Executive director to develop and implement tactics to address short and long-range strategic service line goals and meet community needs. Assist medical directors and Executive Director with developing strategic plans
  • Coordinate efforts and outcomes in a team-based, matrixed leadership environment. Works to develop close relationships with service line managers and health system peers, support departments, department heads, clinic staff, medical providers, patients, regulatory bodies, and community groups
  • Work collaboratively with LGMG and LGH Directors of Operations team to implement and ensure LGMG and LG Health standards, policies, procedures, and best practices are followed. Ensure that Cancer Institute policies and procedures exist where needed, are updated routinely
  • Ensure interviewing and hiring new staff is performed consistently and effectively. Ensure that proper training and orientation takes place for those taking on new assignments in accordance with policies and procedures
  • Identify and implement opportunities to improve the patient experience. Ensure that programmatic changes include patient perspectives. Monitor patient feedback. Respond to patient feedback that is escalated from staff or front line managers
  • Work collaboratively with patients, employees, physicians, and system leadership to resolve problems and issues
  • In conjunction with the Executive Director and Managers, facilitate the performance improvement process with a focus on patient, employee, and physician satisfaction, as well as clinical quality and operational efficiency. Ensures that system and service line goals are aligned at the practice and department level, and that daily department huddles are aligned with service line goals in a way that is meaningful for staff and assists with driving better performance through daily evaluation and improvement
  • Delivers new products and services to constituents based on sound strategic and financial assumptions. Leads project teams in the implementation of new facilities and services, employing experience design principles. Assists project team with application requirements and implementation tasks, setting realistic timelines and contingency plans
  • Review monthly financial reports and variance analyses. Perform trend analysis. Assist leadership team with development of operating and capital budgets. Monitor performance compared to budget. In conjunction with Executive Director and VP of Physician Specialty Services, develop and implement processes and systems to improve the revenue cycle and reduce errors. Evaluate acceptability of major equipment purchase requests
  • In coordination with HR Business Partner, guide management team through issues related to compensation, benefits, corrective action and discipline
  • Directs, supervises, coaches and monitors leadership development of physicians, managers, and all direct reports. Educate and coach managers relative to interpersonal skills that maximize employee satisfaction, customer service, and productivity. Conduct annual performance evaluations for direct reports, obtaining input from managing physicians, peers, staff, and other relevant parties
  • Serve as primary administrative liaison between practices and both the Oncology and LGMG leadership teams. Possess the ability to inform, influence and provide sound rationale to physicians in recommending strategic changes in order to improve patient access, referring provider and patient satisfaction, clinical quality, operating cost, and efficiency
  • Develops processes to support LG Health’s overall relationship with the Penn Medicine
  • Work with Lancaster General Internal Audit and coding personnel to create and implement appropriate training modules for physicians, nurses and clerical support staff. Review and analyze coding trends. In collaboration with practice management develop and implement strategies to improve coding practices where needed. Manages operations and the revenue cycle process to meet operational and financial goals
  • A Bachelor’s degree in business or a related field
  • Five (5) years of experience managing multiple or large physician practices or outpatient departments
  • If applicable, a health care provider in good standing with Medicare, Medicaid, and other federal and state health insurance programs, i.e. not excluded from participation in Medicare, Medicaid or any other federal or state health insurance program
  • Master's degree in Health Administration, Public Health, Nursing, Business, or a related field preferred
  • Ten (10) or more years of experience managing multiple managers and departments preferred
  • Knowledge of Epic, including revenue cycle modules such as Cadence, Prelude, and Resolute preferred
  • Demonstrated track record of achieving goals preferred
214

Director Operations Resume Examples & Samples

  • Billing and Revenue-Cycle Management
  • Budgeting-R&E Analysis
  • Pay For Performance
  • Network and Team Building
  • Payer Contracting
  • Credentialing
  • Recruitment
  • Practice Management
  • Practice Analytics
  • Patient Experience
  • Ensuring smooth and efficient patient-flow and workflow
  • Thorough knowledge of operational functions
  • Skills with verbal, written, and interpersonal communications
  • Skill in organizing a variety of tasks and staff to meet deadlines
  • Skill in the use of computer applications, which includes the use of software such as Word, Excel, PowerPoint, and/or various donor database software programs
  • Ability to motivate and manage staff to help advance the mission of TMC One
  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Ability to effectively present information and respond to inquiries or complaints from employees, patients and/or their representatives, and the general public
215

Director, Operations Resume Examples & Samples

  • Business growth
  • Introduction of new operational systems
  • Meeting division financial objectives
  • Product mix change
  • Meeting divisional goals in relation to safety, quality, and on-time delivery of products
216

Director, Operations Resume Examples & Samples

  • Min 8 years’ experience in an Operations environment, inclusive of 3 years Supervisory experience
  • Knowledge of regulatory and CGMP policies and procures
  • Proven leadership and group management skills
  • Knowledge and proficiency in computer applications, including Work, Excel, Access, SAP, etc; preferred
  • Demonstrated problem solving & project management skills with strong communication skills (oral & written)
217

Executive Director Operations Resume Examples & Samples

  • Develops and implements policies and procedures which guide and support the provision of services and meet all productivity plans
  • Directs and manages staff to include assignment of work, evaluating, coaching, hiring and terminating
  • Prepares budgets and ensures compliance with allocated funding. Coordinate and directs internal/external audits
  • Oversees the review and evaluation of supply chain processes and compliance with accrediting and regulatory agency requirements
  • Manages the advisory process and Decision Teams to ensure direction. Works with team to develop contract plan, provide product/equipment/service clinical or operational requirements for RFx documents, review changes in utilization/practice patterns and consider new technologies. Applies project management techniques throughout the contracting process, directing structured evaluation process when required with product-specific evaluation tools and compiling/interpreting results for leaders. Assists with the development of the implementation and/or conversion strategy and communication of new contracts
  • Manages the operations of multiple sites that produce greater than 100 million in supply expense
  • Supervises operational direct reports, provides a format for growth and development of supervisors and oversees all activities of hospital operations staff
  • Ensures coordination and implementation of all supply contracts with Ascension Health Supply Chain
  • Provides support for career development for associates
  • Supports quality service through proper organization, staffing, resource utilization and work allocation within the department
218

Director, Operations Resume Examples & Samples

  • Directs the operation and maintenance of the corporate facilities to prevent operational interruption and minimum costs
  • Execute the corporate space development plan, in collaboration with senior management, as a means to plan, coordinate and manage future corporate growth
  • Develop and manage facilities budgets and cost controls
  • Oversee third party vendors, service agreements, and contracts to ensure efficient, cost effective approach to building and equipment maintenance
  • Manage projects including, but not limited to new building construction larger scale construction renovations, major tenant improvements, capital equipment renovation/replacement, and space redesign/reallocation
  • Plan, budget, and schedule facilities modifications including evaluating cost estimates, bid sheets, layouts, and contracts for construction and acquisitions
  • Provide recommendations on design, construction, modification, expansion, remodeling and replacement of office and lab space
  • Collaborate with real estate brokers and developers in connection with new or temporary site selection and feasibility
  • Interact with regulatory agencies during inspections representing compliant facility operations, employee and building safety, and compliance with all appropriate standards and requirements
  • Position is required to be available for 24/7 emergency response as needed
  • Bachelors of Science in Engineering, Facilities Management, and/or similar field preferred, but not required. MBA preferred
  • 10+ years of Facilities Management, Operations, or Construction Experience, preferably in the biotech or pharmaceutical industry
  • 7+ years of management experience with demonstrated ability to develop and coach direct reports to create a unified team and enable growth at all levels
  • Experience with major construction projects involving bid packages; contract administration and coordination; building codes; permitting and regulatory review; budget development and oversight; and construction management
  • Strong track record managing subcontractors/general contractors and collaborating with architects, engineers, and other construction and building specialists
  • Experience working in a team environment within cross-functional team members in a fast-paced environment
  • Proficiency with Microsoft Office, Project, CAD, computerized timelines, flow charts, etc
219

Director, Operations Resume Examples & Samples

  • Manage the day-to-day operations of the business
  • Create and implement effective business processes, operating procedures, performance metrics, resource management, quality controls and goals to achieve established targets and deliver results
  • Provide vision and leadership for the AESI team. Drive a strong culture and environment that will support and enable all team members to be successful
  • Evaluate and improve overall business performance by gathering, analyzing and interpreting data and metrics
  • Review financial results and adjust operational budget to promote profitability
220

Director, Operations Management Resume Examples & Samples

  • Extensive customer engagement and client facing responsibility
  • Implementation and adherence to the principles of Lean Six Sigma (LSS), based on the Cardinal Operating Model and Lean Roadmap to Success
  • Execution of LSS black belt and kaizen projects based on business goals and objectives, as well as local needs and initiatives
  • Work with Sales on customer contracts regarding new business and renewals
  • P&L responsibility
  • Manages a staff of employees to ensure the timely distribution and receipt of product while meeting the Distribution Center standards of budget, policies, procedures, and quality
  • Responsible for supervisory and employee development, which includes, but is not limited to training, coaching, counseling and performance appraisals
  • Monitors warehouse productivity, adheres to budget requirements, and works towards attaining Distribution Center objectives and operations goals
  • Coordinates the maintenance of warehouse equipment, guiding both preventive maintenance programs and coordinating all necessary repairs
  • Ensures quality service is provided to customers, and ensures prompt follow-through on customer correspondence, complaints and inquiries related to the shipment of merchandise and stock-on-hand
  • Handles general employee inquiries and resolves concerns in a timely fashion
  • Prepares and submits daily and weekly production reports
  • Maintains positive employee relations
  • Participates in Customer “RFP’s” to ensure operations costing and fee structures are sustainable
  • Attends customer business reviews to present operations status
  • Participates in customer initiatives and provides operations input
  • Host various teams at the facility, both internal and external, and provide facility support as needed
  • Bachelors degree required; MBA preferred
  • Minimum of 5-10 years management experience
  • Previous leadership experience in a site leader or director role
  • Superior financial acumen and analytical abilities
  • Experience in medical distribution or other FDA regulated industry preferred
221

Director, Operations Resume Examples & Samples

  • Ensure all open items are efficiently and judiciously kept track until resolvedDevelop and maintain an inventory of critical activities for the function
  • Master’s Degree in Business Administration or related field, preferred
  • Bachelor Degree required
222

Director Operations Resume Examples & Samples

  • Achieves key customer care, financial and/or operational outcomes as found in annual work plan
  • Establishes systems and processes that drive accountability for customer care, financial and/or operational outcomes
  • Works effectively with cross company partners to execute divisional and departmental initiatives and day to-day operations
  • Acts as an effective communication conduit horizontally and vertically throughout the organization
  • Develops talent within the team, including acquiring, engaging and retaining
  • Staffs, organizes and schedules the team to leverage maximum labor productivity
  • Establishes metrics that measure key business outcomes
  • Translates organization vision and strategies to department level and mobilizes allocated resources to achieve profitable growth
  • Effectively anticipates obstacles and barriers and works creatively to overcome them
223

Director, Operations Resume Examples & Samples

  • Well-developed administrative and management skills
  • Proven ability to recruit, train and motivate a participatory management team
  • Strongly analytical, numerical and reasoning abilities
  • Results oriented with the ability to balance business objectives
  • Thorough working knowledge of: materials (negotiation, MRP, JIT, supplier partnerships, scheduling), quality (capability studies, SPC, supplier certification, process controls), manufacturing (tooling, machinery and equipment, process flow), and accounting (P&L’s, budgets, cost accounting)
  • Experienced in LEAN and Six Sigma process improvement methodologies
  • Knowledge of cGMP and ISO14385 regulation strongly preferred
  • Experience with internal & external regulatory audits including FDA & 3rd party required
  • Ability to establish credibility with multiple levels of the organization
224

Director, Operations Process Control Resume Examples & Samples

  • Process POS and Consumer data to meet service specifications and on-time/correct targets
  • Lead and develop a multi-level, geographically dispersed staff while actively contributing to the effectiveness, development and satisfaction of the team
  • Consistently act with intellectual curiosity – questioning the standard quo; Identifying and implementing process improvements to increase accuracy, reduce cycle time, and/or increase our throughput
  • Instill the team with an innovation and process improvement mindset
  • Collaborate with Process Control leads across North America Operations to define and implement processing and service standards
  • Help to manage the internal pipeline of requests from Commercial and Product teams
  • Assess feasibility and level of effort for client and internal requests
  • Assist senior management team with setting strategies and direction for the department
  • Partner with cross-functional departments and teams across the company to ensure success for the business
  • Proven success managing resources across multiple projects with varying prioritization, visibility and locations
  • Proven success meeting client needs and inspiring and developing an operations team in a fast paced production environment
  • Bachelor’s degree plus 8+ years of experience within operations management, processing data, managing people in a data related environment, and managing projects (including managing financial targets, timelines between multiple departments, and communicating the projects status to all stakeholders)
  • Ideal candidates have worked in a data processing role in a marketing research service provider or in a market research department at a manufacturers, operator or supplier in the food and beverage or foodservice industry
  • Demonstrated ability to effectively manage and develop a team
  • Strong presentation skills with a high comfort level presenting to large groups and senior audiences
  • Proven history of meeting and exceeding goals
225

Director Operations Resume Examples & Samples

  • Bachelor’s Degree in Operations Management or Equivalent experience
  • 10+ years of experience in Production and Operations Leadership Role
  • Ability to communicate effectively across all level of workforce and with customers
  • Lean Six Sigma Background is a must have
  • Ability to identify creative ways to reduce cost by streamlining processes and systems
  • Able to utilize tools to monitor departmental cost and cost trends, continuously striving to improve value. Possesses strong business acumen and proven ability to improve key financial results
  • Experience in Logistics services such as warehousing, B2C, B2B, 3PL, distribution and transportation is a plus
  • Automation experience is a plus
226

Assistant Director, Operations Resume Examples & Samples

  • Manage staff, includes interview, hire, train and mentor, evaluate performance, recommend salary adjustments and career changes, recommend disciplinary counseling and terminations; oversee the same activities for subordinate departments
  • Track and report on Key Performance Indicators that characterize departmental quality; address improvements required
  • Conduct business process reviews on all areas to improve throughput and processing quality
  • Comply with corporation’s vendor management program
  • Ensure sound auditing procedures and controls and compliance with all regulatory requirements and adherence to all documented key controls
  • Continual evaluation of operations practices and procedures, identify internal and external risks and opportunities, making recommendations to Senior Management as appropriate
  • Educate non-financial individuals on best practices associated with financial general ledger balancing
  • Relishes leading
  • Takes unpopular stands if necessary
  • Encourages direct and tough debate but isn’t afraid to end it and move on
  • Is looked to for direction in a crisis
  • Faces adversity head on
  • Energized by tough challenges
227

Assistant Executive Director Operations Services Resume Examples & Samples

  • Integrate the work of different departments and offices to ensure a corporate approach to operational and programmatic design, implementation, guidance and support
  • Oversee the four divisions currently within the department, namely Emergency Preparedness and Response, Nutrition, Policy and Programme and Supply Chain
  • In close consultation with the Leadership Group, lead the organization’s strategic planning process
  • Support the formulation, integration and implementation of relevant policies, strategies and plans relating to Programmes, Emergency Preparedness, Nutrition and Supply Chain, and support the enhancement of WFP’s work in the field of nutrition both at a policy and implementation level
  • Lead the development of policy, innovative corporate initiatives, programmes and tools to support the operations at the regional and country office levels
  • Establish and maintain strategic operational partnerships with key actors to facilitate common operational understanding and approaches, particularly in the field of humanitarian work (ensuring knowledge and respect for humanitarian principles) and provide executive guidance, leadership and support to WFP’s global programmes and operations
  • Represent the Organization at leadership level and contribute to its global positioning
  • Perform other related duties as requested
228

Director Operations Resume Examples & Samples

  • Bachelor degree in Healthcare Administration, Nursing, or related field is required
  • 5 years in an American College of Surgeons approved cancer program
  • 3 years in oncology program management is required
229

Associate Director, Operations Resume Examples & Samples

  • Assess and analyze agent performance based on a systematic, performance management system that measure both metric and service standard goals
  • Assist and manage all our Agents, Team Leaders, and SOD’s on the fly with escalated cases
  • Drive Customer Service and Sales Strategies to meet established goals and targets
  • Analyze and present findings on daily MIS report if there is a shortfall or overage in actual compared to target in Customer Service, Sales, Attendance and other areas
  • Take ownership and accountability for the performance of direct reports while acting as a mentor
  • Serve as a point of contact for India operations to all global stakeholders
  • Provide quantitative analysis to help drive profitability
  • Effectively manage and create a highly motivated and focused CS, Sales and Exchange workforce
  • Set clear targets for the teams and monitor performance
  • Reduce Customer Complaints by proactively training and enforcing a strong commitment to customer satisfaction
  • Assist in developing and implementation of incentive strategy and program to drive revenue goals and improve CSAT
  • Prepare periodic dashboards showing Actual Vs Goals performance for Senior Management review
  • Identify areas of “Missed Sales Opportunities” and implement strategies to successfully redeem these
  • Achieve customer service excellence including measurement and continuous improvement by actively capturing and reviewing “Voice of Customer”
  • Conduct appraisals, reviews, incentives, salaries, raises, rewards and recognition for direct reports
  • Create and Manage Specialized Teams to maximize revenue opportunities and conversions (phone sales, email sales, Web chat, Product Sales, etc.)
  • Make sure all policies are complied, fees structure is followed, no circumvention of Airlines inventory is done
  • Implement best practices and continuous process improvement in Sales Processes
  • Manages day-to-day processes and other duties assigned
230

Associate Director Operations Resume Examples & Samples

  • Lead key projects on behalf of the CFO, including establishing objectives, determining priorities, gaining cooperation of others, monitoring progress, problem-solving and making adjustments to plans. In particular projects with horizontal influence across GSM and R&D. This would include being the single point of contact for the SAP enterprise project
  • Improve quality results and processes by supporting the CFO in evaluating data and issues and driving and implementing changes. At times this would entail acting as a surrogate for the CFO in certain forums
  • Provide change management support for larger initiatives and annual planning cycle (e.g. AOP, LRP)
  • Act as the lead in preparation for functional meetings, including tracking and monitoring the progress of open action items and drafting the agenda. Meetings include, but not limited to: Core team meeting and town hall team calls
  • Be Specialty Finance counter-part for global initiatives, data requests or analysis. Working closely with Chiefs of Staff for CEO GSM, Corp CFO and Head of R&D
  • Coordinate activities and ensure timely flow of information to and from the CFO and Specialty Finance
  • Anticipate the CFO’s needs and proactively bring together appropriate people and resources to support the CFO in addressing issues
  • Provide research/background information for internal/external meetings, create presentations and ensure proper meeting content development. Including support for external forums (e.g. Deloitte R&D CFO, Pharma benchmarking)
  • Analyze strategic projects under the responsibility of the CFO, advise CFO on prioritization and propose/discuss action planning
  • Handle information of a highly confidential and critical nature, including proposed divestiture, acquisitions, restructuring projects and department budget and personnel matters
  • Bachelor's Degree in Finance or Business
  • 8 + years experience in an international, matrix environment
  • Previous successful project/process management experience
  • Proven ability to effectively collaborate with internal team, cross-functional teams, and external parties in a fast-paced, complex environment
  • Ability to communicate effectively at all organizational levels
  • Excellent written and verbal communication skills, strong influencing skills
  • Strong interpersonal skills and good judgment
  • Flexible, dynamic, highly energetic and very well organized
  • Hands on mentality and internal customer orientation
  • Highly proficient in the following software programs: (Word, /Excel/PowerPoint, databases)
231

Associate Director, Operations Resume Examples & Samples

  • Builds talent by coaching and developing the members of the Operations team to ensure appropriate breadth, depth and skill sets across the team to maintain and drive the business forward. Provides/solicits regular feedback from team and colleagues. Develops salaried/hourly staff through coaching, assignment selection and associated training
  • Manages team resources and prioritizes as aligned with business needs to include run the business activities, project support, and continuous improvement activities – e.g. improve safety/compliance, reduce cost and increase consistency and efficiency. Recruit and hire team members as necessary. 
  • Collaborates and engages with multiple functional organizations such as Technology, Quality, Automation, Global Engineering Services, Procurement, Finance, Above Site Technology, Regulatory, among others, to develop and maintain processes that meet cGMP and business requirements
  • Provides guidance to staff, colleagues or customers as well as anticipates and interprets the customer needs to identify solutions. Includes approval of documentation including investigations, protocols, qualifications, validation etc. as required. Responsible for presenting operations related documents (batch records, logs, etc.) to regulatory agencies during inspections
  • Minimum six (6) years’ experience in a functional area such as Operations, Quality, Technical Operations, Technology, Engineering, Maintenance, and/or Supply Chain
  • Minimum of two (2) concurrent years’ managing direct reports
232

Director Operations, Outbound Resume Examples & Samples

  • Oversees largest number of employees in the entire network
  • Inspire an engaged employee atmosphere
  • Ensures production team performs to engineered labor standards while maintaining Standard Operating Procedures
  • Leverage HR and management to improve talent retention with intent of reducing overall turnover
  • Help create and maintain the necessary KPI’s to ensure the outbound production is being managed to budget while steering process improvement and employee development
  • Leverage KPIs to plan, forecast, and align production labor needs to perform current business needs and performance goals
  • Leverages information technology systems to produce results while minimizing risk
  • Maintains distribution center’s HACCPs at acceptable levels and ensures food safety
  • Implement cost reduction strategies
  • Promote “ownership culture” among staff to strive for an efficient and effective operation
  • Maintain distribution center in compliance to all regulatory requirements
  • Maintain inventory integrity by employing “world-class” warehousing and inventory control practices
  • Must maintain and promote sanitation and facility maintenance
  • Maintain safeguards of confidential company information
  • Contribute and support to the overall goals of the Operations Department
  • Capability of prioritizing and handling multiple projects simultaneously, under tight time constraints
  • Able to work effectively with peers, region and corporate leadership, and the sales force in a productive collaborative environment coupled with the ability to be decisive is needed
  • Knowledge of OSHA rules, DOT laws and regulations
233

Director, Operations Resume Examples & Samples

  • Bachelor’s degree from a college or university in Chemistry, Biology, Engineering, Pharmacy or a related Science
  • Minimum 10 years of Pharmaceutical Manufacturing experience
  • Experience in cGMP or ISO regulated company a must. Formal business training is a must, a Masters degree in Business Administration is desired
  • Advanced PC skills, including training and knowledge of Catalent software packages. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, financial reports and legal documents. Ability to write reports, business correspondence, and procedure manuals. Ability to write speeches and articles for publication. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
  • Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs. Ability to apply concepts such as fractions, percentages, ratios, and prorations to practical situations
234

Director Operations Resume Examples & Samples

  • Promote and ensure safety at all levels within the organization
  • Direct a complex operations and distribution network on a national scale
  • Manage a cost budget of $30-$45MM; understand the cost drivers for all aspects of the operations cost stack including the development of metrics and key actions for improvement
  • Manage vehicle asset fleet of greater than $50MM including tractors, pumping equipment, liquid trailers, tube trailers, ISO containers to ensure reliability
  • Manage approximately 175 employees, including District Managers, Drivers, Mechanics, Operators and Dispatch
  • Work closely with the Nitrogen Services Management Team to develop strategy, metrics, and district specific action plans
  • Ensure district alignment on all policies and procedures
  • Responsible for the management of the capital budget including the request and justification of new equipment
  • Ensure compliance with requirements, including but not limited to HSE, DOT, and Quality Management Systems
  • Develop and maintain relationships with key internal stake holders (Regions, AMG Distribution Team to ensure appropriate level of asset utilization and cost management
  • Collaborate with safety, training, compliance teams to promote continuous improvement and ensure successful development of operators and on boarding of new employees
  • Ensure customer satisfaction working closely with the sales teams to build key operational value for customers
  • Ensure employees follow work procedures and exhibit professional conduct at all times; promptly reporting any behavior not aligned with these expectations
  • Serve on management team for the Nitrogen Services organization
  • Ensure training for employees is current
  • Participate in all accident and injury investigations and implement corrective actions
  • Ensure team meets or exceeds operational goals and objectives
  • Cultivate a culture of continuous improvement, respect, and personnel development