Data Center Operations Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the data center operations job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

  • Craft your perfect resume by picking job responsibilities written by professional recruiters

  • Pick from the thousands of curated job responsibilities used by the leading companies

  • Tailor your resume by selecting wording that best fits for each job you apply

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O Weissnat
Otis
Weissnat
5308 Willms Extension
Chicago
IL
5308 Willms Extension
Chicago
IL
Experience Experience
03/2014 – present
Chicago, IL
Data Center Operations Manager
Chicago, IL
Data Center Operations Manager
03/2014 – present
Chicago, IL
Data Center Operations Manager
03/2014 – present
  • Assist in implementing service methodologies including but not limited to, incident management, problem management, change management, capacity management, etc
  • Manage/Improve the workflows and throughput for data Centers Operations
  • Management of the team of Data Center Technicians; this includes all aspect of people/performance/rotation management
  • Establishes a professional working relationship with other team members and management staff
  • Develop and manage the IT capital plan impacting the domestic US locations
  • Manages staff of System/Network/Storage/Database/Mainframe/Virtual Engineers
  • Prioritize and assign work to data center managers, engineers, and operators
06/2010 – 02/2014
Chicago, IL
Data Center Operations Technician
Chicago, IL
Data Center Operations Technician
06/2010 – 02/2014
Chicago, IL
Data Center Operations Technician
06/2010 – 02/2014
  • Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling
  • Processes all incoming and outgoing data and reporting for assigned clients within expected timeframes. Ensures data issues are addressed in a timely manner
  • Be forward thinking to support all DC teams on to reducing potential risks to upcoming projects
  • Responsible for capturing and reporting metrics to leadership
  • Complete the troubleshooting, configuration and replacement of storage devices including DAS and NAS arrays
  • Assists in maintaining records to supplement logs, including problem documentation, actions taken, file identification and similar data
  • You will provide assistance to contractor or data center engineer to deploy new equipment, such as, building racks, cabling, and other tasks as necessary
05/2003 – 12/2009
San Francisco, CA
Data Center Operations Engineer
San Francisco, CA
Data Center Operations Engineer
05/2003 – 12/2009
San Francisco, CA
Data Center Operations Engineer
05/2003 – 12/2009
  • Assist with process improvements and inform best practices in data center operations
  • Utilize internal CMMS to manage building workflows
  • Ensure all safety procedures are adhered to while performing work
  • Execution of all work to Data Center work process & procedure
  • Assist in performing root cause analysis for operational issues
  • To provide holiday and sickness cover at short notice and be flexible in their working patterns to support and maintain OLA’s & SLA’s
  • Improve and build upon our existing automation tools for systems management
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Harvard University
Bachelor’s Degree in Computer Science
Skills Skills
  • Knowledge of sourcing methodologies and operating models, and working with professional services firms
  • Solid technical understanding of Data Center hardware architectures and troubleshooting practices
  • Ability to work a flexible schedule, 24x7x365 coverage, including holidays and weekends
  • Strong problem solving and analytical capabilities
  • Good change management skills
  • Re-engineering / process improvement experience, leading and coaching quality improvement projects
  • Ability to work with different cultures with a diverse workforce and customer base
  • A collaborative management style with the ability to build partnerships both internally and externally
  • Proactively manage individual workload while driving team deliverables
  • Strong influencing / negotiation skills
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1

VP-global Data Center Operations Resume Examples & Samples

  • Identify business information systems needs and develop strategies, approaches, and plans in support of those needs while setting the vision for future infrastructure adoption to meet strategic business goals
  • Responsible for the enterprise-wide effectiveness and efficiency of the data center, service delivery, service support, disaster recovery, and general IT operations
  • Partner with Architects, Engineering and other stakeholders to build and run, communicate, support and deliver against established Strategies, Technology Roadmaps, Standards, Processes and Services
  • Partner with Infrastructure Engineering Leaders to establish criteria and execution to ensure proper transition from Engineering to Operational areas for project delivery and production support
  • Partner with Global Information Security to ensure security, audit and compliance requirements are met
  • Stay abreast of new and emerging technologies and processes. Evolve and apply to continuously improve IT services
  • Work closely with Vendor Relationship Managers to foster healthy supplier relationships, manage contracts, product performance, usage monitoring and forecast, service levels and expectations
  • Lead the triage of escalated, basic to moderate problems as needed to ensure restoration or quality of service
  • Recruit, develop and mentor a team of talented, highly motivated staff
  • Develop opportunities for cross-team effectiveness and remove organizational barriers for strong teamwork, collaboration, and excellent service delivery
  • 10 years’ experience leading teams responsible for Data Center Operations and Service Delivery for global mid to large sized corporations with geographically dispersed populations
  • Demonstrated technical management knowledge in the areas Windows, Unix, Mainframe, Enterprise Storage, Voice and Data Networks, High-Availability and Virtualization
  • Experience in implementing quality guidelines, standards and procedures
  • Experience leading geographically distributed and culturally diverse work-groups
  • Strong organization and planning skills
  • Demonstrated financial and contract management skills
  • Specific experience with IBM iSeries, AIX, Linux, Solaris, EMC, Network Appliance, and Cisco technologies
  • Expertise in the areas of Information Security and Risk Management, Business Continuity, Disaster Recovery/Avoidance, Unified Communications, or Systems Development
2

VP Global Data Center Operations Resume Examples & Samples

  • Build and Run to effectively deliver standard Engineering solutions for IT Global Data Centers, Servers, Storage and Networks to address business goals and operational requirements
  • Lead the implementation of infrastructure into new computing facilities and ensure availability, security and reliability of systems and networks with high quality installations and fast implementation cycles. Manage capacity planning for data center resources such as space and power is properly provisioned and managed cost effectively
  • Perform Financial forecasting; manage project and departmental budgets
  • Establish metrics and measurements demonstrating area health. Communicate through Operational Reviews
  • Make and influence technical and business decisions
  • 10+ years’ experience leading teams responsible for Data Center Operations and Service Delivery for global mid to large sized corporations with geographically dispersed populations
  • Engaging interpersonal style that enables communication within and across groups as well as at an executive level
  • Passionate, collaborative, results-oriented leader with a proven track record of inspiring and building strong performing teams
  • Exceptional written and verbal communication skills and the ability to easily summarize complex issues across teams and with management and others
  • Leader with reputation as developer of people in organizations
  • Strong interpersonal / relationship management skills
  • Financial Services industry experience
  • Specific experience in managing an outsource provider to perform data center support
3

Data Center Operations Technician Resume Examples & Samples

  • Troubleshoot simple operating system storage issues including file system, disk management and RAID technologies
  • Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server
  • Simple operating systems administration to include troubleshooting of login, password and connectivity issues
  • Troubleshoot simple local area network (LAN) connectivity issues and reestablish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers
  • Complete the troubleshooting, configuration and replacement of network device hardware including access and aggregation switches, firewalls, load-balancers and security appliances
  • Complete the troubleshooting, configuration and replacement of storage devices including DAS and NAS arrays
  • Provide technical communication relating to customer configurations in a concise, professional manner
  • Demonstrate no less than full performance in a continuous, consistent, measurable manner · Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers
  • Demonstrate a clear understanding of Rackspace software toolsets required for the monitoring and support of customer configurations
  • Demonstrate the ability to successfully complete customer configuration maintenances and hardware troubleshooting
  • Attention to detail and adherence to maintenance instructions ensure customer configuration rework is not required
  • Customer configuration maintenances are quality controlled and adhere to published policy and process to ensure Global alignment
  • Troubleshooting and problem solving capabilities lead to accurate and timely resolution of technical events
  • All customer incidents or potential risks to our customers must be investigated utilizing the root cause analysis method
  • All customer interactions, both internal and external, are conducted in a manner that delights customers
  • Process and policy sign off is conducted in a timely manner, with clear understanding of the subject matter, by the specified due date
  • All areas of responsibility are clean and organized with specific areas designated for all moveable items
4

Data Center Operations Technician Resume Examples & Samples

  • 1-year + experience working in a data center environment or equivalent technology background
  • 1-year + experience or ability to show familiarity with building, repairing or upgrading hardware components
  • Must be able to work a flexible schedule, 24x7x365 coverage required including holidays and weekend
  • Must have reliable transportation and be willing to travel occasionally (2-4 wks/yr)
  • 1-year + experience in a customer service oriented position
  • Industry recognized certifications in operating systems, networking, security and/or storage technologies
  • Experience with Dell PowerEdge and HP ProLiant rack server hardware
  • Experience with Cisco ASA and ASA-X series firewalls, F5 BigIP and Brocade ADX series load-balancers and Alert Logic IDS
  • Experience with Cisco Catalyst 2900, 4900, 6500 and Nexus series switches
  • Experience with Dell PowerVault DAS, NetApp and EMC Isilon NAS systems preferred
  • University or College degree
5

Data Center Operations Technician Resume Examples & Samples

  • The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime
  • JOB DESCRIPTION: The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime. JOB REQUIREMENTS: Key Accountabilities
  • Minimum 1-year experience in a customer service oriented position preferred
  • Industry recognized certifications in operating systems, networking, security and/or storage technologies preferred
  • Experience with Dell PowerEdge and HP ProLiant rack server hardware preferred
  • Experience with Cisco ASA and ASA-X series firewalls, F5 BigIP and Brocade ADX series load-balancers and Alert
  • Self Starter
  • Welcomes Feedback
  • Ability to Identify Problems
  • Solicits input from others when making decisions
6

Intern Data Center Operations Resume Examples & Samples

  • Recognize pain points
  • Recommend operational improvements
  • Generate detailed reports for Sr. and E-Staff
7

Data Center Operations Associate Resume Examples & Samples

  • Responsible for on-site and/or remote support of, Data Operations Processes, monitoring and troubleshooting of all Servers in the Data Center and alerts on weekends and after hours. Some basic desktop support with client applications
  • Serves as company liaison with customer on administrative and fincial matters
  • Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
  • Instruct customers in the operation and maintenance of the system
  • 2+ years of experience in a medium to large Data Operations support environment
  • 2+ years Data Entry knowledge eletronoic manaul batching experience a plus
  • Experience with end-user support process for support questions some desktops and laptops knowledge (first-call resolution, problem tracking via automated, prioritize work request)
  • Familiar with HP printer management, including physical replacement and network programming and device set up (ability to lift at least 25lbs)
  • Some knowledge of Windows, XP and Windows 7, Active Directory, VM Servers, Group Policy and/or related technologies
  • Office productivity applications, email clients, Citrix clients and various other applications
  • Prior experience with customer support and/or helpdesk experience
  • Prior experience with desktop support
  • Hospital IT Operations Experience
  • Prior experience with Citrix and PBAR Easy-ID a plus software
  • Working knowledge of Server and Data Network monitoring in Data Center
8

Data Center Operations Technician Resume Examples & Samples

  • Maintain the server fleet hardware health in support of the operational KPI’s in a cloud scale Data Center environment
  • Understand, troubleshoot, and repair hardware and Linux OS related issues on server(s)
  • Provide serviceability analysis on new server hardware components and designs
  • Help to inform global standards and promote best practices in data center server operations
  • Ability to work and train less experienced technicians on how to analysis a problem to resolution
  • Lead Move / Add / Change projects throughout the Data Center
  • Manage/Plan server deployments to optimize power, cooling space and network
  • Predict data center growth and scaling issues before they occur and implement solutions
  • Be forward thinking to support all DC teams on to reducing potential risks to upcoming projects
  • Actively engage in analyzing and identifying systemic server health issues through resolution
  • Drive specifications for tools that facilitate maintenance of server hardware at scale
  • Track, compartmentalize and resolve data center server availability issues
  • Actively analysis repair data to discover problematic issues and areas to improve the repair process
  • Actively engage with peers across the DC fleet to improve hardware feedback and hardware quality
9

Site Lead-data Center Operations Resume Examples & Samples

  • Baseline and use KPIs to measure success of engineered solutions and provide feedback to LOB and GTI technology
  • Contribute technical analysis to support the development of business plans
  • Identify innovation opportunities within their discipline which result in operational efficiencies
  • Anticipate problems and analyze ways to mitigate the risk
  • Articulate the business value and impact of advanced technical and nontechnical information with ease and know when
  • Minimum of 5 - 7 years experience providing technical support in a Data Center
  • Intermediate understanding of SAN technology
  • Intermediate understanding of copper and fiber optics standards
  • Intermediate knowledge of LAN/WAN technologies
  • Intermediate knowledge of LAN and WAN network hardware and software
  • Advanced understanding of JPMChase Security policies
  • Advanced understanding of other JPMChase policies
10

IT Manager, Data Center Operations Resume Examples & Samples

  • Understand procurement planning, inventory management, data-center processes (short, medium and long-term needs) and build a time bound road-map
  • Recommend and drive process changes based on robust analysis of operational data and user behavior
  • Manage and mentor engineers and product managers and improve team-wide business acumen
  • Develop and maintain well-coordinated internal relationships with key decision makers
  • Foster a culture of data-driven decision-making within the IT team and across organizations that the role supports
  • Collaborate with engineers and product managers to establish technical vision and end-user functionality
11

Director, Data Center Operations Resume Examples & Samples

  • Oversee the enterprise IT Change control process including applications administration and change governance (Change Advisory Board)
  • DR Program Mgmt including BIA execution, plan design requirements, and DR exercise planning and execution
  • Responsible for approximately 27 detailed SLA/SLO metrics addressing availability, assets, operations milestone completion, incident management, facility health, capacity, and backups. Runs weekly/ monthly infrastructure operations governance process
  • Oversee global data center operations (both internal and external and on a 24x7 basis) in all facilities ensuring consistency and uniformity of processes, practices, and operating standards. Responsible for end to end incident management for all production incidents. Infrastructure Operations teams are the first to identify production disruptions and responsible for ensuring all escalated incidents get resolved to SLA
  • Responsible for batch operations control including monitoring tools and initial incident identification, triage, and resolution or escalation, as appropriate. Coordinate with the 24x7 Network operations center
  • Working with department leaders, determine where financial and human capital resources are best utilized and allocated to maintain efficiency and operational excellence. Responsible for establishing and operating within department budget. In collaboration with senior leaders, develop and achieve a resilient organizational structure and workforce to support long-term objectives
  • Responsible for supervising data center operations staff including administrators, operational DBAs, change control, and level 1 and 2 operations engineering staff (both internal and external). Recruit, train, develop, and evaluate staff in support of functional area needs and expectations. Provide opportunities and framework for team member’s career advancement. Responsible for the interpretation, communication, and understanding of department and company goals, mission and philosophy to team members. Provide consistent performance feedback
  • Backup operations management. Able to ensure all aspects of continuity plans are effective
  • Education – BS/BA in Computer Science, MIS, or related degree
  • Experience - Has 10 to 15 years of IT and business industry work experience, with at least 5 years of leadership experience in managing multiple, large, cross-functional teams or projects, and influencing senior level management and key stakeholders. Experience in the areas such as network, database administration, computer operations and production support. A demonstrable history of influencing others through consensus building in a cross functional / matrix environment
  • Business Acumen - Knows how business works; knows the competition; knowledgeable in current and possible future policies, practices, trends, technology; and information affecting his/her business and organization
  • Customer Focus: - Uses customer information to improve service, and acts with customer in mind
  • Drive for Results – Can be counted on to exceed goals successfully. Steadfastly pushes self, partners, and others for results. Able to define, measure, and report meaningful measures of service and process effectiveness
  • Process Management - ITIL certification or equivalent. Process oriented and implements, operates, and improves the processes to get things done
  • Directing Others: Establishes clear directions, delegate’s workload appropriately, and is a clear communicator
  • Vendor Management – Able to develop relationships and define processes and services with vendors. Able to develop metrics that measure the value contributed by partners and hold them accountable for results
  • Developing Direct Reports - Holds frequent development discussions; constructs compelling development plans and executes them; will take on those who need help and further development; is a people builder
  • Planning and Organization - Sets objectives and goals; breaks down work into the process steps; anticipates and adjusts for problems and roadblocks. Can gather resources (people, funding, material, support) to get things done. Use resources effectively and efficiently
  • Peer Relationships - can quickly find common ground and solve problems for the good of all. Can represent his/her own interests and yet be fair to other groups. Can solve problems with peers with a minimum of noise. Encourages collaboration and is effective at owning a process that spans groups of stakeholders
  • Decision Quality – Makes good decisions based upon a mixture of analysis, wisdom, experience and judgment. Most of his/her solutions and suggestions turn out to be right over time. Sought out by others for advice and solutions
  • Technical Learning - Picks up on technical things quickly; is good at learning industry, company, product, or technical knowledge developments
  • Presentation Skills - Is effective both inside and outside the organization; commands attention and can manage group process during the presentation; can change tactics midstream when something isn’t working
12

Senior Manager, Data Center Operations Resume Examples & Samples

  • Leading the high-level system design and capacity planning for SaaS/Cloud infrastructure across development, QA, Staging and production environments
  • Developing lower-level implementation designs based on requirements from Infrastructure Engineer
  • Actively participate in Systems & Data Center capacity planning across the SaaS/Cloud infrastructure – Systems, Storage, Network Applications, Data Center etc
  • Developing documentation artifacts such as build and run-books (operational procedures)
  • Providing operational support to these SaaS/Cloud Infrastructure and systems on a day-to-day basis
  • Mentoring of staff, actively seeking areas of infrastructure improvements, collection of data for capacity planning and providing input in long-term IT
  • Serve as the technical lead resource for infrastructure deployment across Development, QA, Staging & Production environments & Data Center
  • Act as lead liaison with Infrastructure Engineering; convert design requirements into technical designs that can be implemented in infrastructure
  • Lead work with Systems Engineering to develop documentation standards for technical designs, Operational run-books
  • Develop prototypes and evaluations of new infrastructure build in preparation to deployment
  • Verify technical accuracy and consistency of configuration changes made by other systems engineer’s staff during infrastructure build process
  • Lead in capacity planning, tuning, and infrastructure planning in the datacenter and define standards for the infrastructure
  • Lead & manage migration of code into environments from development environment to other environments
  • Participate in planning and execution of maintenance windows as needed as an escalation resource
  • Lead and build a team of excellent professionals towards growth and team function
  • Write change log, change control forms and knowledge base documents to improve operations and to contribute to development of process improvements
  • Responsible for day-to-day 24x7 management of all Development, Test, Stage, and Production service/application infrastructure in a fast growing and dynamic environment
  • Lead & architect strategic initiatives to address Cloud architecture design, data center consolidations, DR/BC, data backup/restore and others
  • Manage crisis, deployments and participate in an on call rotation duty
13

Data Center Operations Lead Resume Examples & Samples

  • Manage capacity-related projects and sustainability throughout the Data Center
  • Manage teams to deploy new data center infrastructure
  • Manage/plan server deployments to optimize power, cooling space and network
  • Be forward thinking to support all DC teams on to reduce potential risks to upcoming projects
  • Track issues and analyze data looking for trends and systemic issues
14

DFW Data Center Operations Manager Resume Examples & Samples

  • Advanced understanding of Window/Unix operating systems across multiple product lines for the purposes of deploying and troubleshooting servers
  • Advanced knowledge of networking and server hardware
  • Advanced knowledge of Rackspace' objectives and strategies
  • Strong leadership, decision making and communication skills
  • Acts FANATICALLY in all aspects of customer service. Exhibits a great attitude with internal customers and external parties
  • Associate's degree in a technology related field. At the manager’s discretion, experience may substitute for education
  • Requires 5 or more years experience working in or with Data Centers, including a minimum of 3 years of supervisory or management level experience
  • Experience in building out server farm infrastructure
  • Experience in running team and organization wide projects
15

Data Center Operations Specialist Resume Examples & Samples

  • Provides support for infrastructure of Data Center and communications room such as electrical power, HVAC, fire suppression, physical access security, and etc
  • Provides support for infrastructure services – servers and storage hardware, operating system, and software platforms
  • Provides support for data protection (backup of data) – backup operations, tape load/unload operations, and tape off-site management
  • Provision and Decommission of infrastructure equipment – servers, storage, and infrastructure facilities
  • Plan and Implement configuration changes such as
  • Ability to deal efficiently with escalations and difficult situations/people under pressure, such as restoration of service outages
  • Large scale Windows Systems Administration experience (Windows 2003/2008 Server)
  • Experience in maintaining mission critical production systems running in data center environments within AsiaPac and remotely across borders
  • Highly developed skills in troubleshooting
  • Strong working knowledge on ITIL – Incident, Problem, Change and Configuration Management
  • Strong working knowledge on Infrastructure of Data Centers (Power, HVAC, Fire Suppression, Security, etc)
  • Excellent knowledge of Dell Blade server hardware
  • Strong knowledge of VMware ESX/ESXi
  • Active Directory administration experience
  • Knowledge of systems performance analysis and tuning
  • Knowledge of security vulnerability analysis and remediation
  • Knowledge of system and monitoring tool sets - ServiceNow/Remedy, SMS/SCCM, MOM/SCOM, OVO, Dell ITA, OpsCenter, WhatsUp
  • Ability to develop and document processes and procedures
  • Strong Knowledge of Storage (SAN, NAS and DAS) and Data Protection/Backup
  • Ability to work and team effectively with clients, management and team members across borders
  • Microsoft Windows Server 2003/2008 / 3-5 yrs
  • VMware ESX & Virtual Center / 3-5 yrs
  • VMware vSphere & vCenter / 3 yrs
  • Data Center Infrastructure/Facilities / 3 yrs
16

Data Center Operations Technician Resume Examples & Samples

  • Troubleshoot simple operating system storage issues including, disk management and RAID technologies
  • Execute and maintain meticulous 5S and housekeeping practices o Demonstrate no less than full performance in a continuous, consistent, measurable manner o Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers o Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers
  • Educated to GCSE level or equivalent; further education in a technical vocation advantageous
  • Previous experience or ability to show familiarity with building, repairing or upgrading hardware components required
  • Previous experience in a customer service oriented position preferred
  • Must be able to work a flexible schedule, 24x7x365 coverage, including holidays and weekends
  • Must possess strong written and verbal skills, type with proficiency and exhibit professional phone etiquette
  • Must have reliable transportation and be willing to occasionally travel (2-4 wks/yr)
17

Data Center Operations Resume Examples & Samples

  • Interface with Credit Suisse Critical Real Estate Operations and Engineering ensuring joint timely and quality operations and project delivery
  • Ensure quality delivery to meet Credit Suisse standards
  • Deliver operationally ready Data Centers/IT Suites
  • Ensure compliance to control and governance standards  
18

Request Lead-data Center Operations Resume Examples & Samples

  • Liaise between LOB and GTI technology organizations for Data Center Services
  • Take ownership of client issues ensuring appropriate parties are engaged for timely resolution
  • Minimum of 5 - 7 years experience providing technical support for Server based Operating Systems
  • Intermediate knowledge of multiple major server hardware vendors
  • Intermediate knowledge of power and cooling equipment utilized in data centers
  • Intermediate understanding of network security policies
  • Advanced understanding of JPMChase Critical Environment standards and policies
  • Advanced understanding of change management procedures
19

Director, Data Center Operations Resume Examples & Samples

  • Build a high performing teams which includes mentoring and developing of the managers and senior individual contributors
  • Evolve the staffing model to exceed support requirements of a global organization
  • Develop and maintain scalable operations model with a well-documented roadmap, goals and objectives
  • Help create and manage the vision and strategy to take the operations to the next level of industry leadership
  • Work with centralized organizations to evaluate, select, implement and manage outsourced services
  • Ability to understand, collaborate and influence across functional organizations
  • Assist the Site Selection and Datacenter Design and Construction Teams with the development of the project site, from groundbreaking through handoff to the Datacenter Operations Team
  • Desire experience in ongoing oversight and management of Public Relations and Policy related engagement between data center regions, centralized teams and with local, regional and national entities
  • Work with peer organizations to develop solutions for cross-functional issues and support requirements associated with network operations, project management and supply chain operations
  • Design and implement innovative and robust processes and standards in support of technology and other data center support areas as required
  • Develop and manage to Key Performance Index (KPI) for the datacenter mission critical operations
  • In coordination with other teams, scope and execute datacenter retrofit/upgrade projects
  • Prepare and manage OPEX budget
  • Manage and lead the datacenter operations teams responsible for the installation, maintenance and operation of server hardware across multiple geographic regions
20

Manager, Data Center Operations Resume Examples & Samples

  • Oversees the monitoring, management, and support of Universal Orlando’s Data Center Infrastructure
  • Leads the definition, and development of policies and operational procedures as related to the management, and support of critical systems within the Datacenter, and across the Universal Orlando campus
  • Provides capacity planning, placement, and has overall ownership of the Universal Orlando facilities including IDF’s, MDF’s, onsite and offsite Data Centers, and the management of associated third party vendor relationships
  • Acts as the facility SME, and coordinates with HVAC, Electrical, and Infrastructure peers in the design, support, and trouble resolution, of critical support systems, partners to insure fault tolerance, and DR objectives are met
  • Coordinates with internal and third party teams responsible for the support of critical mechanical, and electrical systems of the Universal Orlando Data Centers and associated campus wide distribution hubs, IDF’s etc
  • Responsible for managing the day to day health, and reporting of the core infrastructure facilities. Develops MOPs and SOPs
  • Participate in projects associated with the enhancement, upgrading or implementation of new or existing technology solutions
  • Responsible for Disaster Recovery planning, and working closely with the Governance and Infrastructure peers to insure data reliability
  • Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities
  • Experience in Telecom and Structured cabling standards
  • Understanding of Compute and Networking devices, and deployments
  • Understanding of MEP standards and operations
  • Knowledge of electrical codes, grounding, and consumption calculations
  • Building Management and Monitoring system experience
  • Mission Critical Data Center Facility Maintenance
  • Knowledge of cable management and fiber distribution standards
  • Strong analytical, and organizational skills with attention to detail
  • Advanced MS Office skills, including PowerPoint, Visio, etc
  • Managing Data Center environments
  • Managing mid to large scale data center operations and branch locations
  • Administering and working with BMS, Fire Suppression, DCIM, reporting and capacity planning
  • Working knowledge of UPS, PDU, ATS, CRAH, CRAC, Generators and HVAC principles including chilled water systems
  • Planning and installation of data center racks, cable management, copper, and fiber optic cabling
  • Proven leadership and ability to work independently as well as part of a larger infrastructure team
21

Data Center Operations Manager Resume Examples & Samples

  • Lead Data Center Operations team, ensuring all systems are functional and performing to defined standards and processing is accurate and complete
  • Manage implementation of all Data Center Components to include cabling, racking, power, floor space allocation, security, cooling, and fire suppression
  • Own assigned issues from start to finish by monitoring open incidents and requests to ensure prompt resolution. Communicate clearly with each customer to ensure understanding of next steps and resolution time frames. Ensure process is robust with proper escalation
  • Oversee the team’s efforts in troubleshooting and fault isolation through resolution of issues related to configuration, testing, releases, installations, and monitoring of mission-critical applications to include performing system and network troubleshooting and resource optimization
  • Direct any major repairs or upgrade projects to Data Center hardware, software, and peripheral systems
  • Design, implement, maintain and monitor balancing functions as required by IT departments and other areas within TCF
  • Manage Operations Analysts supporting all mainframe and iSeries platforms and associated software (View/Deliver, Docuweb, PanApt, SAR databases, etc.), perform all JCL modifications and coordinate scheduling
  • Lead efforts around Disaster Recovery and Business Continuity. Cross-train all team members so each can fulfill the appropriate role during and tests and actual service interruptions
  • Participate in the creation and maintenance of documentation for all applications and platform systems detailing installation, support and maintenance information (Runbooks)
  • Create and monitor Service Level and Operations Metrics and KPI scorecards for service delivery of mainframe and iSeries support. Drive continuous improvement through proactive self-initiated projects and work efforts
  • Effectively manage the department functions while meeting and adhering to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance. Work with the Compliance and Legal departments for overall updates, procedure changes or development, and resolution of issues
  • 4 or more years progressively responsible experience in IT Operations role
  • 2 or more years of experience managing/supervising staff
  • Demonstrated ability to lead by example, with the ability to recruit, connect with, and motivate a very talented team in difficult situations
  • Ability to consult with different areas within IT: Infrastructure, data management and applications development – in order to troubleshoot technical issues and to assist in the delivery of projects and ongoing support
  • Must have experience with IT systems and/or application management, including technical support experience in a heterogeneous computing environment delivering business critical applications
  • Understanding of client/server based applications and basic networking technologies
  • Working knowledge of mainframe operations
  • Understanding of how data flows between operations, internal modules and external systems
  • Must be motivated to learn and adapt to new technologies
  • Demonstrated and measurable skills in creating and driving continuous improvement initiatives; proven record of accomplishment of delivering constant service
  • Direct supervision of technical staff
22

O&t-cis AP Singapore Data Center Operations Site Manager Resume Examples & Samples

  • Plan and budget infrastructure and operation related expenses for Singapore Data Center
  • Coordinate with stake holders, Citi Realty Services (CRS), and Citi Security & Investigation Services (CSIS) and DC & Build Services Manager to develop and establish strategy for Singapore Data Center
  • Execute strategic initiatives for Singapore Data Center
  • Provide governance including defining and formalizing policies, guidelines and procedures to ensure delivery of quality service to support CIS processing for Singapore Data Center
  • Responsible for 4 main functions: physical provisioning, service delivery, media operations and operation assurance
  • Manage 24 x 7 operational availability of the Data Centre, ensuring the supporting infrastructure are resilient and reliable as any outage to the supporting infrastructure will have a serious business impact
  • Implement policies and guidelines for internal processes
  • Good understanding of the supporting infrastructure, M&E (mechanical and electrical requirement) to ensure a robust and resilient environment
  • Understand standard requirement for new build and ensure compliance to policy, and business & security requirement
  • Communicate effectively verbally, email and through power point presentations to senior management, partners and vendors
  • Provide creative solutions to resolve problems
  • Effective at managing large group of people and large scale projects
  • Negotiate and resolve conflicts
23

Data Center Operations Technician Resume Examples & Samples

  • Utilization of monitoring software and ticketing systems to provide customer support
  • Clear understanding of storage principles including RAID technology and operating system disk management
  • Intermediate knowledge of network device hardware including switches, firewalls and load-balancers
  • Ability to troubleshoot copper and fiber cabling to include the initial installation testing as well as troubleshooting connectivity issues with previously deployed copper and fiber cabling
  • Ability to professionally and concisely provide technical communication relating to customer configurations
  • Responsible for adhering to company security policies and procedures, including health and safety, and local governing requirements as directed
  • Responsible for executing and maintaining meticulous 5S and housekeeping practices
  • Minimum 2-years experience or ability to show familiarity with building, repairing or upgrading hardware components required
  • Minimum 2-year experience in a customer service oriented position preferred
  • Must have strong communication and grammatical skills as well as professional phone etiquette
24

Manager, Data Center Operations Resume Examples & Samples

  • Coordinate change management resources related to the data center
  • Oversee inbound and outbound hardware shipments
  • Oversee stocking levels for spare and hardware replacements defined by the engineering product owners
  • Manage capacity planning for power, space, cooling, and physical systems required
  • Recommend, document, and oversee policies and procedures to meet industry best practices, and to meet required service levels
  • Plan, manage, and deliver on projects
  • Write and deliver performance reviews for staff
  • BS Degree in IT, Finance, Business or Supply Chain or equivalent work-related experience
  • 7+ years experience in Information Technology and Telecommunications sourcing, with a strong focus on data centers
  • Demonstrated ability to interpret, negotiate, and summarize technical contractual language and complex pricing structures in partnership with Sourcing and Finance for data center needs
  • Demonstrated ability to read and interpret contractual language and complex pricing structures
  • Demonstrated ability to multi-task and manage and track large to small projects
  • Skilled in influencing, Highly-honed negotiation, Ability to write RFQs, RFIs, RFPs and manage multiple projects
  • Ability to build strategic working relationships in order to facilitate agreement with internal partners
  • Ability to work well with cross-functional teams in a highly-dynamic and federated environment
25

Data Center Operations Engineer Resume Examples & Samples

  • Work in teams to deploy and maintain new data center infrastructure
  • Perform deep dives deep on technical issues within the DC
  • Perform server upgrades, integration, rebuilds and other projects
  • Provide cross data center support and identify potentially larger issues, displaying effective communication when something is identified
  • Work with internal hardware and vendors to help resolve complex technical issues
  • Understand and be able to update and develop scripting and smaller sets of software
  • Identify and help create documentation for the global data center knowledge base
  • Mentor team members to evaluate and look for better ways to resolve issues and define updates to tools and processes
  • Be forward thinking to support all DC teams to reduce potential risks to upcoming projects
  • Help identify specifications for tools that facilitate deployment and decommissioning of server hardware at scale
  • Assist with process improvements and inform best practices in data center operations
  • Be the go-to server hardware technical resource in the DC
  • Display an understanding of organizational structure and capability to work with cross-functional teams on a given project
26

Data Center Operations Mgr UK Resume Examples & Samples

  • Management, coaching, and development of a small Microsoft full time employee team based in the UK, Austria, and Finland. As this team will be dispersed across multiple locations, the DCOM must be comfortable with remote people management and development
  • Financial management of the portfolio including development of detailed budgets, forecasts, and the day to day management of operational and capital spend. This covers all costs associated with the portfolio including rent, energy, headcount, vendor/partner support, project spend, and travel. In terms of corporate governance, the DCOM will work with finance, audit, and risk to ensure financial adherence, compliance and certifications goals are achieved
  • Management of the on-site Operations teams via vendor/partner contracts and relationships. This will include the management of relationships with leased facilities landlords, IT service providers, and partner support teams
  • Overall responsibility for the safe operation of our facilities including Microsoft staff safety and partner teams
  • Overall responsibility for the delivery of audit compliance in relation to security, data protection, and financial management
  • The DCOM will have overall responsibility for the on time and defect free delivery of customer capacity across all service lines. This will include the planning and delivery of all supporting physical infrastructure, logistics, and resources required
  • Management of the ongoing IT maintenance support for all service lines to pre-defined SLAs. This is to ensure service uptime is maintained to the highest standards and that faults are dealt with in timely manner
  • Management of incidents that impact Microsoft cloud services and the proactive and timely resolution of such incidents. This will require close partnership with landlords and internal support teams
  • The DCOM will be part of the wider regional management team and will be expected to contribute to regional and global improvement programs as required. Occasional regional and international will be required
  • Proven track record in managing and operating in fast paced, high availability production environments. Previous data centre operations experience is preferred, but not essential
  • Excellent customer service, interpersonal awareness, and communication skills are critical. These are particular relevant given the multiple partners and service support vendors engaged in the successful operation of the Microsoft cloud
  • The ability to operate as a member of a larger regional/global team while fostering a culture of teamwork for his/her respective local team
  • Proven track record of both internal and external vendor/partner management in maintenance/support based contracts
  • Proven success and experience in recruiting, promoting, training, disciplinary actions, and general people management functions
  • Lead and provide direction to his/her team specific to delivering services in a dynamic hosting environment
  • Strong working knowledge and understanding of IT infrastructure such as servers, storage, and network infrastructure
  • Understanding and ability to describe concepts in redundancy as they apply to electrical and cooling systems (2N, N+1, N+2)
  • Strong experience with Health and Safety Risk Assessments and Control Measures
  • Fluent English (written and spoken) is essential to this role
  • Strong written, verbal, and interpersonal communication skills. Ability to coordinate and host conference calls and escalation bridges with internal customers and senior management
  • Proficiency with MS Office Applications
27

Senior Data Center Operations Engineer Resume Examples & Samples

  • Strong analytical and strategic skills
  • Open & flexible approach to working outside core business hours
  • Driving License and Passport
  • Excellent negotiation and communication skills
  • Ability to succeed in a complex, virtual and international culture where change and speed are part of daily work
  • Strong knowledge of ITSM platforms and how they relate to daily operations
  • Knowledge of ITIL best practices (ITIL v3 Foundation certification preferred)
  • Excellent knowledge of server, storage and network technical fault finding
  • Demonstrable experience in, estimating capacity requirements, Network installation, Data cabling (CAT5, CAT6 & Fiber), hardware racking with power and data connectivity
  • 8+ years of experience with the Internet Services industry
  • 6+ years of relevant working experience in the following
  • Linux and Windows systems administration
  • Hardware platform maintenance (HP, Dell, Cisco, Juniper, F5)
  • Hardware monitoring tools (HP SIM, Dell Open Manage)
  • Storage Technologies (Fibre Channel SAN, NAS)
  • Network Technologies (Juniper, Cisco, F5)
28

Data Center Operations Manager Resume Examples & Samples

  • Consults and advises staff and management on requirements for HVAC equipment and systems, vertical transportation, roofs, Fire/Life Safety, electrical distribution, and other building systems. Analyzes and advises on contract scope, design requirements, schematics, blueprints, and documents for major projects. Assist in the preparation of specifications and bidding documents for service contracts and equipment purchases and conducts related RFP’s and walkthroughs as necessary
  • Must have strong familiarity and working knowledge of critical equipment, property maintenance, HVAC systems, electrical and plumbing systems, fire and safety systems, preventive and predictive maintenance and diagnostic equipment, construction management, and building codes
  • Ability to quickly identify/define problems, gather and assess relevant data and information, establish facts, and draw valid conclusions in order to implement solutions and repairs and delegate to appropriate personnel
  • Highly organized and skilled with time management
  • Strong literacy in MS Word and Excel
29

Data Center Operations Engineer Resume Examples & Samples

  • 5+ years of technical experience, preferably in a large-scale data center environment
  • Solid understanding of Linux and hardware systems support in an Internet operations environment
  • Experience modifying and developing in Python, SQL and/or shell scripting
  • Experience managing multiple projects within the same time schedule
  • Solid understanding of enterprise level networking and storage equipment installs
  • Participate in on-call rotation
  • Ability to lift/move 20-30 lbs equipment on a daily basis
30

Manager It-data Center Operations Resume Examples & Samples

  • Operational management of our server and storage infrastructure
  • Oversight of X86 and storage outsourced and global administration teams
  • Service owner for Backup, SAN and NAS storage, Linux, Unix, VMWare and Windows
  • Process owner for complex service requests (RFS) and management of the Infrastructure Resource Management team
  • Oversight of patching processes, reporting, and management, ensuring patching is being done consistently, exceptions tracked and reported, and any gaps tracked and closed
  • Hardware asset management process owner ensuring hardware assets are correctly tracked in the CMDB and appropriate maintenance of servers and storage is properly tracked, reported and maintained
  • Participate in high severity operational incidents. Act as an escalation point for the Operations team. Work with Incident Management to ensure prompt service restoration
  • Work with the Problem Management team and ensure that operational action items related to problems are registered, tracked, resolved and closed in a timely fashion
  • Working with Change Management, oversee operational changes ensuring appropriate approval, adequate coordination across partner teams, and that changes are appropriately scheduled in light of their risk and business impact
  • Management of Data Center Operations Audit responses, including oversight of request fulfillment, working with Audit on findings, and working with other teams on management responses
  • Operational reporting and process improvement, including monthly update to the SVP of Operations and quarterly updates to the CTO
  • Independently, as a team member and leader, lead, influence and mentor technical concepts/methods and associated operational processes. Make and influence technical and business decisions
  • Mentor junior team members and support partner teams to enhance their skills and abilities
  • Partner with Engineering to establish criteria and execution steps to ensure proper transition from Engineering to Operations for project delivery and production support
  • As necessary, travel to business locations in support of Operational activities
  • 10+ years’ experience operating data center solutions for global mid to large sized corporations with geographically dispersed populations
  • Proven ability to work cooperatively and effectively with Engineering, Incident/Problem/Change management, Application Deployment and business teams to meet service objectives
  • Demonstrated management, and team building experience, improving overall performance during tenure
  • Demonstrable experience with multiple server, storage and backup platforms
  • Passionate, collaborative, results-oriented leader with a proven track record of developing and operating effective and appropriate Infrastructure solutions
  • Experience in teaming with geographically distributed and culturally diverse work-groups
  • Excellent written and verbal communication skills. Must be able to effectively and proactively communicate complex operational ideas, subjects, and directions to technical and non-technical audiences
  • Strong organization, planning, and project management skills
  • Bachelor’s Degree in Computer Science, Engineering or equivalent experience
  • Technical background covering Linux, Windows, VMWare, Solaris, AIX, EMC VMAX, NetApp FAS, Cisco UCS, IBM BladeCenter platforms
  • Experience managing or operating IBM TSM, NetBackup, BackupExec, iSeries/AS400, IBM Mainframe backup technologies
  • Additional expertise with the following subsystems/methods: UNIX clustering, monitoring, reporting and automation applications
  • Expertise in the areas of Information Security and Risk Management, Business Continuity, Disaster Recovery/Avoidance
31

Data Center Operations Manager Resume Examples & Samples

  • Ensuring the success of deployment projects. Our company is growing exponentially, and its continued success is dependent upon this leader’s ability to be flexible while working in an ever-changing, fast-paced, high-energy environment, overseeing key deliverables for multiple projects simultaneously
  • Management of company-owned data center facility infrastructure and environments, including vendor management for all preventative and emergency maintenance
  • Capacity planning with the ability to create and maintain both high-level floor-plans, and detailed elevation documents and cabling design diagrams
  • The ability to communicate with employees on all levels. Must be able to provide brief, yet distinct and accurate summary reports to management, while at the same time, have the capability to provide very granular, detailed technical guidance to team members
  • Working with Virtustream’s security, risk, and compliance teams, support audit activities and ensure data centers are operated in accordance to security policies and procedures
  • Developing, maintaining and operating within a budget
  • Management and oversight of training, including interdepartmental cross-training
  • The installation and integration of cabinets, PDUs and peripherals (power cables, extensions, etc.)
  • The installation of servers, storage devices, network equipment, and other hardware
  • Performing fibre and cable assembly, installation, and testing
  • Troubleshooting hardware failures, and performing hardware upgrades
  • Providing remote hands to other Virtustream teams for break/fix support, including on-call
  • Participating in emergency and preventative maintenance windows and conference calls during outages
  • Working on and completing assigned service requests
  • Performing vendor and customer escorts and tours of facilities
  • Assisting with data center audits and completing all required documentation and performing equipment inventory
  • Completing walk-throughs, performing audiovisual inspections; identifying and addressing any potential issues
  • Identifying, completing and tracking projects, tasks and action items that are assigned, following existing workflow processes and procedures based on industry standards
  • BA/BS in an engineering discipline, computer science, or equivalent work experience
  • 5 to 7 years of data center operations management within a service provider or enterprise organization
  • Ability and willingness to travel internationally approximately 25%
  • Demonstrated understanding of data center best practices, standards and guidelines (e.g. TIA-942, TIA-568X, IEEE 802.X, and others)
  • A commitment to excellence
32

Data Center Operations Manager Resume Examples & Samples

  • The successful candidate must be able to do the following
  • Develop long term vision of technologies and solutions; collaborate with industry experts and vendors to assess advanced technologies for infusion into the Data Center Possess comprehensive knowledge of this field and have the ability to complete difficult and complex assignments
  • Exercise independent judgment within broadly defined procedures and policies in selecting methods and techniques for obtaining solutions
  • Possess a solid understanding of industry best practices and standards including ITIL
  • Possess knowledge on operating experience with Microsoft Server 2008 R2 & 2012 R2, Storage Solutions (Hitachi, Data Domain), Data Center management and design, Enterprise Service management and design, Continuity Design and implementation, Switch experience (Cisco Nexus), Active Directory and GPO management and design, Virtualization (VMware & Hyper-V), SCCM packaging and software distribution, SCOM/Spectrum/eHealth management, Hardware - DELL server and Cisco UCS
  • Must possess an active CompTIA Sec+ CE and be able to Obtain an ITIL v3 Certification
33

IT Data Center Operations Engineer Resume Examples & Samples

  • Datacenter support activities include but are not limited to
  • O o “Smart-Hands” on the ground in remote datacenter located in NW Chicago suburban area
  • Minimum 1 -2 years direct experience
  • Bachelor’s degree in Computer Science, Information Technology or a related discipline preferred
  • MCSE Preferred but not required
  • Strong interpersonal, written, and verbal communication skills preferred
  • Ability to be on-call 24x7, and ability to travel periodically as required (<10%)
  • The Applicant must demonstrate Intermediate to strong working knowledge of
34

Data Center Operations Supv Resume Examples & Samples

  • SLA management. Ensuring that SLAs for data center services are defined, monitored and reported, with the objective of continuous improvement to meet changing business requirements
  • Availability management. Ensuring that agreed SLAs are measured, reported, maintained, analyzed and improvement actions, if required, are defined and executed
  • Capacity management. Managing the availability of sufficient data center infrastructure capacity to meet business requirements at optimal costs. This entails business aligned forecasting and active management and monitoring of resource utilization and initiating appropriate action (increase or reduce) as applicable
  • Continuity Management. Planning and implementation of DR solutions to meet business recovery requirements, management and coordination of disaster recovery testing on an annual basis. Project planning with external vendors and TRW businesses
  • Compliance/Security Management. Management of annual general IS testing for Sarbanes Oxley compliance with vendor. Oversight of the security documentation, configuration, and testing. Security gap remediation oversight
  • Governance. This position is responsible for the application of a governance process with respect service and technology introduction for outsourced services. Work with ZF TRW Vendor Governance Department
  • Financial Management. Planning of annual vendor OP Budget, consolidation of global data center spend. Monthly cost / consumption tracking and cost control. Work closely with application stakeholders for budget / activity forecasting
  • Contractual Management. Ensure adherence via thorough understanding of vendor sourcing contract. Develop, review and process approvals for statements of work as necessary. Determine contract implications of proposed business initiatives
  • Project Management. Oversee and in some cases run vendor datacenter infrastructure projects on-time and on-budget including data center consolidations and equipment replacement as well as operational systems upgrades
  • Operational Management. Attend operational meetings to represent ZF TRW applications stakeholders to ensure stable, reliable systems, coordination of activities as well as complete resolution of issues. Oversee vendor outage and issue management and communicate/coordinate ZF TRW stakeholders during resolution per vendor outage management process. Monitor vendor Root Cause Analysis efforts and results to ensure corrective actions are fully implemented
35

Data Center Operations Technician Resume Examples & Samples

  • Provides operational support for systems hardware, peripherals and software within Dell data centers and related facilities
  • Works in conjunction with the technical support staff to implement immediate resolutions to more critical problems
  • Monitors and manages systems consoles for the following: problems, systems availability, production scheduling and control, reports distribution, service level support, administration and controls, equipment operation, backup recovery, procedural documentation, and execution of the disaster recovery plan
  • Identifies areas of possible automation and/or improvement to provide better customer service and enhance problem resolution techniques
  • Plans, organizes, and coordinates ongoing data center installations and modifications to meet current and future timelines/demands
  • Plans and coordinates with facilities to ensure appropriate data center capacity/scalability
36

Data Center Operations Associate Resume Examples & Samples

  • Responsible for on-site and/or remote support of Data Operations Processes, monitoring and troubleshooting of all Servers in the Data Center and alerts on weekends and after hours. Some basic desktop support with client applications
  • The verification of all daily, weekly, and monthly backup, plus the running of manual backup when Tivloi back up fail
  • Oversee the updates and maintenance of the Disaster Recovery Manual, electronic and manual keying, batching, and processing of daily charges, workstations, SOX Auditing Midnight Census
  • Investigate and suggest new, or enhancements to, current practices, policies, procedures, or other actions that result in enhanced workflow, increased productivity, increased employee satisfaction, as well as continual compliance with company requirements
  • Serves as company liaison with customer on administrative and financial matters
37

Data Center Operations Analyst Resume Examples & Samples

  • Minimum ten (10) years in-depth directly related IT experience OR minimum fifteen (15) years of directly related work experience in data center operations in one or more of the following: network, distributed systems, mainframe, midrange, batch operations, and automation platforms
  • Experience with an enterprise ticketing, work flow and asset management tool
  • Example: Remedy, Open View
  • Working knowledge of ITIL service library standards, IT Best Practices, Six-Sigma, Uptime Institute, compliance standards for data such as SOC, PHI (HIPPA), PCI confidential information standards
  • Ability to work with Microsoft Office 365 suite, Excel, Power Point, Word and Mail applications. Additional knowledge of Visio or CAD programs are a plus
  • IT Project Management experience working in a medium to large scale data center, greater than 30,000 Sq. Ft. Any additional background in Data Center Specific project management related to facility infrastructure is a plus
  • Education: Information Technology related degree and 10 years of hands on IT Business experience or appropriate on the job experience of 15 years or more. Willing to be in an on call status to support KPIT Critical business application environments
  • Past experience working for or supporting the Health care industry is a plus
38

Data Center Operations Specialist Resume Examples & Samples

  • Monitor the Batch Schedule through BMC Control-M
  • Fulfill scheduling requests in Control-M
  • Raised floor hardware installation & decommissions
  • On-site vendor coordination
  • Outage management
  • Experience installing & decommissioning enterprise hardware in a datacenter environment. Worked in an enterprise datacenter operations role for 3 to 5 years
  • Firm understanding of data center management practices. As well as having the capability to install cabling under the raised floor and follow cable management practices
  • Demonstrated experience managing incidents with tools such as BMC Remedy, ServiceNow, etc
  • Strong understanding of and established experience in all aspects of BMC Control-M
  • Ability to add, delete, modify jobs, work with schedules, and calendars in Control M's active and permanent environments
  • Ability to respond to Control-M shout messages and act accordingly
  • Ability to open, assign, update, close, and follow up on any incidents related to the Data Center Operations Group
  • Problem determination, resolution, and analysis of all incidents
39

Data Center Operations Technician Resume Examples & Samples

  • You will assist in the operation, and maintenance of all electrical, mechanical, and HVAC equipment within the Data Center/Facility
  • You will assist in maintenance and monitoring of all Data Center systems to include incidents/events, problems, changes, monitoring, problem escalation/notification/resolution and all other aspects of Data Center support
  • You will monitor and troubleshoot of all mechanical, electrical, HVAC systems, voice/data, chiller systems and generators
  • You will provide assistance to contractor or data center engineer to ensure proper operation and maintenance of all facility equipment covered under level I plus areas in which they are certified such as making and running fiber optic, electrical certification, HVAC repair (training/certification), UPS and or generator certifications and training
  • You will provide assistance to contractor or data center engineer to deploy new equipment, such as, building racks, cabling, and other tasks as necessary
  • You will responds to internal Rack customer maintenance, repair and additions/expansion requests through the ticketing system,
  • You will perform site walkthroughs to verify proper operation of Facility Equipment and Monitoring Systems
  • You will maintain changes in state in Mission Critical infrastructure in support of corrective/ preventive maintenance
  • You will review the Test quality, performance, safety, and reliability of products, equipment, processes
  • You have received a technical (Military/ Trade School) training and/or have similar experience in that field
  • You have several years of relevant work experience, ideally within Data Center operations
  • You possess strong verbal and written communication skills
  • You are a proven self-starter
  • You are able to prioritize in a complex, fast-paced environment
  • You have several years of working within a data center
  • You have an associates or Bachelor’s degree in applicable engineering field or mechanical or electrical trades
40

Specialist, Data Center Operations Resume Examples & Samples

  • Manage power and cooling capacity and monitor environmental conditions within the DC or IDF’s. Management of internal and/or third party teams responsible for the support of critical mechanical, and electrical systems of the UO Data Centers and associated campus wide distribution hubs, IDF’s etc. Responsible for reporting of the core infrastructure facilities. To include remediation of exceptions found in the reports. Review results from preventive maintenance inspections and escalate to DCO Manager on major issues found, non-major issue should be resolved by this role
  • Mange several Creative team projects at a time that are associated with the enhancement, upgrading or implementation of new or existing technology solutions and environments. Management of UO Infrastructure which includes but not limited to inspections of installations for compliance with design requirements; reviews of vendor and/or other teams working within DC or IDF’s for quality; and ensuring the environment meets or exceeds all industry standards that apply. Any findings out of scope the DCOS will be empowered to make decisions at the site and directing responsible party to address issue until it is within scope
  • Manage and oversee vendors or subs in completion of DCO assigned project sites. Manage the contracted vendor(s) on projects to ensure the work is being done according to spec and remediate issues as they arise. Management and assignment of vendors or in house tech team for assistance in the installation or troubleshooting of MEP or cabling matters. Be in the field as the SME enforcing the DCO standards and policies on a regular basis
  • Manage the teams within infrastructure (network, telecom, storage, and system admin) on completion of installs, decommissions, and/or troubleshooting at the physical level (rack, power, patch, dress, label) of hardware in the DC or IDF’s by liaising as the SME to provide guidance on their project. Work with or independently of the DCO Manager, in a lead-capacity for installation and configuration of cabinets, cabinet components, access points, AP antennas, and other infrastructure hardware during construction; and the transition from construction to sustainable operations (can be in a DC, IDF, or Park venue)
  • Keeps DCO infrastructure management software up-to-date. Hands on install, troubleshooting or repair of the critical environments (includes all areas of DCO)
  • Experience and knowledge of industry standards in telecom and structured cabling
  • Experience in deployment of compute, storage and networking devices
  • Experience and knowledge of MEP standards and operations as it pertains to critical environments
  • Experience and knowledge of Mission Critical Data Center Facility maintenance
  • Experience and knowledge of cable management and fiber distribution standards
  • Professional Business communication and interpersonal skills
  • Basic MS Office skills, including PowerPoint, Visio, etc
  • Understanding of Autodesk Navisworks, RevIT, Autocad is a plus
  • 3- 5 years’ experience
41

Data Center Operations Manager Resume Examples & Samples

  • Responsible for Managing capacity-related projects throughout the Data Center
  • Manage server upgrades, integration, rebuild and other projects as required
  • Identify and help create documentation for the global DC knowledge base
  • Reporting out globally
  • Implement process improvements and inform best practices in data center operations
  • BS or BA in technical field or commensurate experience
  • Familiarity with Python, SQL and/or shell scripting knowledge
  • 4+ years of managing cross functional relationships with internal and external stakeholders
  • Must possess excellent time and project management skills
42

Data Center Operations Lead Resume Examples & Samples

  • Responsible for Managing sustainability-related projects throughout the Data Center
  • Comfortable with Linux and hardware systems support in an Internet operations environment
  • 4+ years of experience in large-scale data center hardware deployments and building scaling infrastructure is desired
  • Should have a solid understanding of enterprise level networking and storage equipment installs
  • Should have an understanding of out-of-band/lights-out server communication methods, such as IPMI and serial console
  • Able to lift/move 20-30 lbs equipment on a daily basis
  • Experience supervising, training, mentoring, and leading other technicians a plus
43

Data Center Operations Shift Manager Resume Examples & Samples

  • Managing a technical staff (non-exempt)
  • Familiarity with running a 24x7 operation and the nuances associated with scheduling etc
  • Monitoring tools such HP Business Service Management, HP Operations Orchestration and HP Operations Manager i
  • Ticket management applications e.g. ServiceNow
  • Familiarity with ITIL concepts, including Incident, Problem, and Change Management
  • Managing offshore teams (vendors)
  • Familiarity with backup technologies including TSM, NetBackup, Data Domain etc
  • Familiarity with AutoSys and SAP
  • Core understanding of Data Center Operations is a must. The ability to collaborate with Site Services, Facilities and vendors is fundamental to the success of this position
  • *** Position is shift based, May require day,swing,grave or weekend work ****
44

Data Center Operations Engineer Resume Examples & Samples

  • Able to dynamically manage and prioritize incoming workload according to the schedule and resource planning
  • Able to systematically follow through operation processes and attain the desired outcomes
  • Able to work well with people and manage conflicts
  • Excellent working knowledge in DC environment
  • 4 to 5 years of practical work experience in the DC operation
  • ITE or Diplomat in Computer Science is preferred but not mandatory
  • Good written and oral communication skills in English
  • May require to work shifts as and when required
45

European Director of Data Center Operations Resume Examples & Samples

  • Providing leadership, direction and strategy across our European Data Center Platform
  • Establishing and development of organization to meet and execute on strategy
  • Working with geographically distributed teams and contribute to the success of his/her team and other related teams
  • Coaching and mentoring managers and individual contributors across the organization
  • Growing the team by recruiting and hiring top talent
  • Delivering large-scale projects on-time with high quality
  • Collaborating and working effectively with best in class architects, engineers, product managers, QA and Documentation teams
  • A stable environment with low turnover and great opportunities to grow
  • A merit-based organization
  • An opportunity to contribute to a well recognized, revenue-producing Oracle product that has thousands of customers
  • Challenging and diverse projects
  • Competitive salary and benefits
  • 7 years or more of proven IT leadership and management in the technology market
  • Knowledge of the Data Center ecosystem. (cooling, electrical, networking, and structured cabling)
  • 5 years or more of Vendor relationship management and negotiations
  • Deep experience with distributed, highly scalable, multi-node environments
46

Manager, Data Center Operations Resume Examples & Samples

  • Evolve and motivate a high-performance support team
  • Instill sound discipline leveraging agile techniques and modern methodologies
  • Establish a technical vision and strategy for delivering solutions that meet the needs of the business
  • Effectively manage a portfolio of projects with accountability and visibility into milestones, deliverables, and risks
  • Provide guidance and approval for support tools, technologies and processes
  • Establish an overall quality program and success metrics
  • Experience working on analytic or computationally intense software and hardware solutions
  • Exposure to portfolio management, planning or optimization solutions
  • Experience supporting highly scalable, high performance solutions
  • Responsibility for a team of diverse skill sets
  • Some experience managing integrated offshore resources
  • Strong strategic, analytic and problem solving skills
  • Excellent communication skills, both written and verbal, to all levels in the organization
  • Ability to navigate a large organization and to influence others beyond their direct authority
  • Exceptional leadership abilities, including the ability to motivate and inspire technologists
  • Proven track-record of delivering on schedule and with high quality
47

Data Center Operations Engineer Resume Examples & Samples

  • Engineering, design & implementation services for new products & technologies
  • Build out new test and production environments on existing or new hardware
  • Coordinate implementation & support efforts between DC Operations & other IBM IT Teams
  • Identify automation opportunities and implement solutions in deployment, monitoring, resiliency, telemetry and more
  • At least 6 years of Experience in Data Center Operations infrastructure build experience
  • Familiarity with Linux/Unix based systems
  • Familiarity with scripting and automation
  • Experience with monitoring and alerting processes across IT Operations Platforms
  • Experience in Networking skills and DevOps
  • Knowledge of Data Center Topology Design Skills
48

Amazon Data Center Operations Technician Resume Examples & Samples

  • Troubleshooting of facility and rack-level events within internal SLA
  • Utilize internal CMMS to manage building workflows
  • Associates or Bachelors in applicable engineering field or mechanical or electrical trades
49

Data Center Operations Site Manager Resume Examples & Samples

  • Prioritize and assign trouble tickets to data center technicians and operators
  • Routinely review ticket queue for large events and address accordingly
  • Coordinate change management resources
  • Guide, train and educate data staff on the best practices related to all service owner issues
  • Manage and deliver mid-size projects
  • Provide weekly reports to the data center cluster manager
  • Maintain the on-call schedule coordinating absence and vacations
  • Recruit and train data technicians to ensure appropriate staffing levels
  • Technical writing experience
  • Prior project management experience
  • Experience managing Operational and Capital budgets
  • Experience in hiring and staffing
50

Data Center Operations Specialist Resume Examples & Samples

  • Lead and manage operational procedures of all Data Center operations to a consistent set of standards for
  • Develop global data center user defining aspects of data center usage including
  • Strong knowledge of Microsoft Office Suite or related applications
  • Ability to lead teams
  • Excellent knowledge and competence in related business functional area
  • Strong accounting, math and analytical skills
  • Excellent negotiation, facilitation, and presentation skills
  • Excellent interpersonal, oral, and written communication skills
  • Ability to analyze solutions for business operations environment
  • Ability to design and support improvement processes
  • Ability to perform well under pressure; ability to adhere to deadlines
  • Prior data center leadership experience
  • Knowledge of data center efficiencies concepts
  • Strong knowledge of data center standards and compliance
  • Experience using CAD or other design tools
  • Experience with SAS Programming or other programming and scripting tools
  • Knowledge of Service Management processes
51

Lead Analyst It-data Center Operations Resume Examples & Samples

  • Allocate space, cooling, power and data cabling for all new IT equipment in datacenters and inspect installation to ensure standards are maintained
  • Oversee and schedule maintenance on all datacenter infrastructure (UPSs, Generators, CRACs)
  • Maintain oversight of physical access to datacenter rooms
  • Ability to install cabling to datacenter rack components( servers, network devices, SAN devices)
  • Oversight of assigned datacenter projects
  • Work effectively with clients inside and outside of Information Technology
52

Regional Data Center Operations Specialist Resume Examples & Samples

  • Provides for the ongoing operations, availability and stability of Data Center infrastructure such as structured cabling, server hardware, network, and storage equipment within the Regional Data Center to support IT processing requirements and business directives
  • Installs, monitors and decommission as necessary Global Infrastructure Services (GIS) infrastructure components and other hardware within the Data Center to maintain appropriate service levels in accordance with agreed to guidelines
  • Supports and reviews Service Level Agreements (SLA), Key Performance Indicators (KPI) and other metrics to ascertain appropriate performance of all hardware within the Data Center and to identify and escalate variances in facilities performance
  • Provides technical support to remediate basic incidents or technology change ticket orders to support hardware replacement, upgrades and other requests for remediation. Completes the restoration of service within specified SLA parameters with business
  • Ascertains compliant performance and capacity of the Data Center facility in accordance with EY compliance mandates and IT directives as part of metrics reviews and escalation procedures
  • Creates and maintains appropriate documentation of all aspects of the IT infrastructure and Data Center facility, including the inventory of IT equipment
  • Supports and partners with building facilities, vendors and IT management teams on changing Business As Usual (BAU) directives and advanced planning activities that affect the Data Center facility
  • Provides support of off hour on call rotation to maintain appropriate on-site service provision on a round the clock basis
  • Basic analytical acumen and solution orientation are required to understand and appropriately identify variances in the day to day operation of a Data Center
  • Consultative questioning and critical thinking skills are required to identify a current problem or performance issues within the hardware components of a facility, identify viable solutions that will properly restore or resume appropriate services or functionality in the regional environment that are both effective and compliant
  • To be able to work independently and to identify solutions or make decisions appropriate to level and rank
53

Data Center Operations Associate Resume Examples & Samples

  • Role is to process incoming calls to the Help Desk via both telephone and e-mail. Their objective is to resolve computer and software related issues which do not require assistance from an I.S. specialist. The Help Desk is to ensure customer satisfaction while providing high quality service and support for all customer requests. They will utilize request handling & escalation policies and procedures for all request submissions. This position will also follow all Help Desk policies and procedures
  • Provide first level support to the hospital departments supporting various hospital and Microsoft Office applications. It will also provide training for end users on hospital based systems (Cerner Power Chart, PACS, HPF and Physician Portal) and other duties as assigned
  • 1-3 years of experience in a helpdesk environment
  • Working knowledge of computers and computer software with emphasis on hospital supported software applications and Microsoft Applications
  • Experience monitoring system backups and the changing of backup tapes
  • Strong documentation skills
  • Exceptional interpersonal skills, with a focus on listening and questioning skills
  • Experience working in a team-oriented, collaborative environment with minimal supervision
54

Data Center Operations Analyst Resume Examples & Samples

  • Managing projects related to Business Continuity/Disaster Recovery, ITIL/ITSM and engagement analysis
  • Leading teams, including enabling teams to generate a technology vision, establish direction and motivate members, create an atmosphere of trust, leverage diverse views, coach staff, encourage improvement and innovation, and lead by example as a team member yet execute independently
  • Leading a solution based practice enhancing organization, developing approaches/methodologies, building thought leadership, leading engagements and providing consistent communications to clients and leaderships
  • Producing thought leadership and solutions materials
  • Being recognized in the Information Technology industry as a credible participant in the technology dialogue
55

Data Center Operations Manager Resume Examples & Samples

  • Build new colocation facility for TCM applications
  • Oversee all aspects of configuring and operating all TCM applications (Servers, Storage, Network)
  • Ensures 24X7 Global Data Center support coverage
  • Manages staff of System/Network/Storage/Database/Mainframe Engineers
  • Produces and maintains documentation including support documents, status reports
  • Distributes and schedules the workload based on available personnel and resources to assure the work is completed according to priority and within established deadlines
  • Provides direct supervision to employees
  • Owns Incident Management, Incident Coordination and Incident Communication for 1st level
  • Incidents
  • Responsible for problem, change, and asset management as related to Operations procedures
  • Proactively ensures all routine and non-routine events are completed in a timely manner
  • Initiates and coordinates follow-up on, system and network problems with Team
  • Drives Operations projects as assigned to ensure completion on schedule and within scope
56

Data Center Operations Resume Examples & Samples

  • Oversee all shift activities, including approving Time & Attendance, Vacation, Sick and Performance Reviews for direct reports
  • Make decisions for the shift/group as required. Provide continuous and consistent management reporting on the status of issues, actions, and resolutions
  • Develop, monitor, and identify opportunities to improve process, procedures, and controls to enhance quality, service, and deliverables
  • Review and report on incident trending and top 10 incidents for remediation
  • Manage ticketing queues for regular up-dates on a daily basis
  • Manage and report on severity incident calls and understand operations processes and be able to perform analysis to ensure proper metrics are met; integrate information to develop employee’s technical ability
  • Provide support and manage support for all systems and applications hosted in the Global Data Centers, ensuring all systems are managed and that all support services are meeting defined business service levels
  • Maintain compliance to avoid risks of system outages or compromised data
  • Manage multiple operational and infrastructure related projects for related shift/team
  • Monitor assigned incidents and changes, track compliance with service management SLA’s and provisioning SLA’s
  • Monitor ticketing queues for regular up-dates on a daily basis
  • Communicate ideas and information effectively via oral and written communication to diverse audiences
  • Must be willing to work 2nd shift - Wednesday, Thursday, Friday, and Saturday from 7:30PM - 6:30AM
  • Bachelor's degree in computer science or related field from an accredited college/university or equivalent combination of education, training, and experience
  • 8-10+ years hands on experience in a technical infrastructure operations/data center environment
  • 5 - 7 years prior supervisory experience in a large data center operations environment
  • Strong leadership abilities and team management skills
  • Strong process development and service delivery principles
  • Hands-on experience supporting multi platform server environments
  • Must possess exceptional communication skills both verbal and written
  • In-depth knowledge of ticketing systems and monitoring
  • Knowledge of backup technologies
  • Experience with Change Control Ticketing
  • Experience with Incident Reporting and Ticketing
  • Demonstrated ability to manage in a large global company and or complex IT environment preferred
  • Understanding of ITIL and ISO operating guidelines; certification in ITIL preferred
57

VP, Data Center Operations Resume Examples & Samples

  • 5-7 years’ experience managing an operational team numbering ~20+ people, preferably in the financial service industry
  • Perform oversight of the various tasks that are performed by the team and give guidance to the shift leaders
  • Assure proper staffing for shifts
  • Participate in performance management of staff
  • Hiring of staff
  • Develop constant improvements for group
58

AVP, Data Center Operations Resume Examples & Samples

  • Shift lead (Day/Night)
  • Assist in performing daily/weekly tasks when the need arises that the staff typically performs
  • Incident management
  • Produce operational reports
  • Perform/oversee reviews for SOP’s and other operational documentation
59

Data Center Operations Site Manager Resume Examples & Samples

  • 10+ years Information Technology management experience
  • Proven track record in Data Center management within large scale environment
  • In-depth knowledge of Data Center technologies and associated environmental tooling and monitoring
  • Work with Data Center Engineering and facilities teams to identify and implement efficiency improvements
  • Leadership experience managing complex technology infrastructure in a fast paced, mission critical setting
  • Strong analytical, organization, and decision-making skills
  • Experience implementing ITIL control processes
  • Possess a willingness to empower and inspire commitment and a positive attitude in your team
  • Ability to recruit, retain, motivate and develop a strong technical team
  • Possess excellent interpersonal, relationship building and influencing skills
  • Possess excellent written, verbal and presentation skills
  • Self-starter with positive attitude, possesses strong sense of urgency, and is a clear-thinker able to perform under pressure
60

Director, Data Center Operations Resume Examples & Samples

  • Execution of the APAC and Global Operations strategic objectives
  • Responsible for implementation and adherence to Digital Realty’s operational platform and all related policies and procedures and achievement of “5 9’s” of Availability for all data centers in assigned market or territory
  • Partnering with Asset Management to develop and implement the business plan and overall strategy for the respective properties, including leasing and development requirements, and performance based Portfolio Operations strategies
  • Supervises the planning, budgeting and control of operating and capital expenditures
  • Responsible for the accuracy of annual budgets, forecasts, management plans, monthly performance reports via performance measurement variance reports
  • Supports the marketing and leasing of properties by coordinating marketing materials, participating in property tours, reviewing leases, and supporting the pre-leasing process as required. Proactively oversees the completion of Landlord deliverables and customer move-ins and move-outs and ensures curb appeal, path of travel and vacant spaces are market ready at all times
  • Supports the Data Centre Operations team during emergency operational events, including the coordination of internal external communications, completion of root cause analysis, preparation of the executive summary, and execution of Post Event Site Assessment, Analysis and re-certification
  • Supervises the ongoing execution of the Digital Realty Operational Excellence Program, including the Technical Operations Audit, Security Assessment and the completion of site inspections
  • Ensures compliance with city, state and federal regulatory requirements including environmental, building, fire, health & safety
  • Oversees the ongoing compliance with all Digital and Customer required security audit program requirements and completion of annual recertification audits - SOC II, PCI, ISO 9001, ISO 14001, and ISO 27001
  • Supports the regional and national contract procurement process including scope review, sourcing qualified vendors, supplying current spend data, analysing the operational and financial impact of vendor selections, supporting the ongoing vendor evaluation process
  • Supervises and manages team members to ensure exceptional performance is being achieved. The Director, Data Centre Operations is responsible for setting and attaining performance goals, as well as responsible for the development, coaching, and counseling of the team members
  • Identify opportunities for NOI generation/process based improvements including the definition of the opportunity, development of the analytical support, subject matter expertise, identification of solutions, build consensus, presentation of recommendations and execution
  • Serves as point person and collaborates with functional groups to support the development and implementation of business and operational initiatives including determination of financial and operational impact, integration with current policies and procedures and development of training materials and messaging
61

Senior Data Center Operations Engineer Resume Examples & Samples

  • Day to day management of Cisco- Jasper’s data center infrastructure to include but not limited to: purchasing, cabinet installations, wiring, cleaning, and hardware support
  • Provide inventory management for all equipment within the data centers
  • Provide shipping/receiving services for data centers
  • Monitor and manage data center power and cooling to ensure compliance
  • Provide capacity planning around the data center footprint and work with the different business units to ensure we have enough capacity for the future
  • Coordinate the installation of new equipment and properly manage fixed assets
  • Manage circuit installations and maintain proper documentation
  • Ensure the Configuration Management Database is always current with fixed assets and interconnects
  • Ensure power is properly provisioned and managed cost effectively
  • Bachelors degree in IT, Engineering, CS or equivalent experience
  • 5+ years with data center and wireless experience
  • Demonstrated experience in scaling computing infrastructure
  • Demonstrated technical knowledge in data center operations
  • Proven problem solving skills with the ability to define problems collect data, establish facts and draw valid conclusions
  • Strong organizational skills and ability to delegate and hold team members accountable for timely execution and delivery
  • Global travel required - 15-20%
62

Data Center Operations Tower Leader Resume Examples & Samples

  • At least 5 years of experience in managing Data Center Operations
  • Extensive knowledge in Operating Systems Administration: Windows, Linux and Unix/AIX
  • Experience in Web System Administration
  • Knowledge in SAP System Administration: SAP Basis ECC/SCM/BI/BWA
  • Data Center Facilities Administration: UPS/PACU/Fire Suppression System/Biometric/CCTV
  • Experience in Networking: Corporate LAN and WAN
  • Backup System: Symantec Netbackup
  • Service Delivery / Service Excellence
  • Excellent communication skills, Leadership / People Management
  • Strategy & Execution / Innovative IT Initiatives
  • Resource Management / Vendor Management
  • Account Management / Client Relations
  • Knowledge in Project Management and ITIL V3 IT Service Management Processes
  • Experience in SQL and ORACLE Database System Administration preferred
63

IT Data Center Operations Engineer Resume Examples & Samples

  • Engage with the DC Ops team, learn and work on the day to day operations of Data Centers, Labs and the technical support
  • Engage with R&D customers on their requirements
  • Knowledge of Scripting
64

Data Center Operations Engineer Resume Examples & Samples

  • Development of a reliable set of REST APIs to help create agile and robust infrastructure management and reporting workflows
  • Improve and build upon our existing automation tools for systems management
  • Strategize with fellow SREs and other engineering teams on complex problems, and make decisions and recommendations about systems improvements after analyzing possible courses of conduct
  • Complete configuration maintenances including hardware modification, mounting of the devices within cabinets and completion of all cabling needs required
  • Manage facilities, facilities operations and relationships with facilities vendors
  • Perform periodic on-call duty as part of a global team maintaining the availability and performance of the platform that enables all of New Relic
65

Data Center Operations Engineer Resume Examples & Samples

  • Onsite Support – enthusiastically perform best in class, turnkey services for customers; perform fundamental configuration of IT hardware to allow for remote access by other departments; respond to alarms of abnormal conditions
  • Technical Mastery – assistance and mentoring with core Datacenter Technician duties
  • Installation – plan and execute physical deployment of IT hardware and connectivity with associated labeling; able to lift 60 - 75 lbs
  • Documentation – maintain asset and connectivity inventory; update procedures and supporting documents
  • Moves & Changes – plan and execute IT equipment moves and changes; coordinate outages and scheduling with other business units according to the Change Control Policy
  • Test & Troubleshoot – operate advanced test equipment for cabling, electrical and HVAC components to identify potential performance issues in the data center
  • Purchasing and Asset Coordination – purchase, receive and asset tag new equipment deliveries; prepare and coordinate shipments and asset transfers as appropriate
  • Compliance – uphold ICE data center standards; obey data center policy and procedural documentation; complete regular checks on resources and capacity to prepare for growth and resource burst circumstances such as hardware refresh and network architecture changes
  • Served as a subject matter expert for data center operations tasks and underlying hard infrastructure
  • Several years of hands-on experience with data center, cable plant, electrical and facilities infrastructure
  • Carries a strong electrical/telecommunications and/or mechanical background
  • Understands one-line and schematic drawings
  • Has excellent knowledge of local codes, industry standards including: IEEE, BICSI, ASHRAE, NFPA, NEC and EIA/TIA
  • Experienced in an exchange, trading facility, or financial services
66

Senior Manager Data Center Operations Resume Examples & Samples

  • Planning and executing the Infrastructure Operations component of new AWS datacenter build outs, new colo build-outs, AWS datacenter expansions, and colo expansions, including server hardware install, troubleshooting and repair, security system install, troubleshooting and repair, and related Operations tasks
  • Operation and maintenance of mechanical, electrical, and controls systems for Amazon datacenters to include preventive maintenance, corrective maintenance, and change management
  • Safety, security, and availability incident response, incident management, and incident resolution
  • Experience operating as a manager of managers
  • 10-15 years of relevant experience managing datacenter operations, facility engineering operations, information technology critical environment facilities, datacenter build-outs and scaling, or similar
  • Functional knowledge of datacenter mechanical, electrical, and controls systems
  • Excellent written and verbal communications skills
  • Prior ownership of the operation of a mission-critical team and/or product
  • Masters Degree in Engineering, Technology Management, Business Administration, or related field
  • Expertise in one or more continuous improvement methodologies such as Lean or Six Sigma
  • Experience managing software development or operational implementation of software tools
  • Deep knowledge of information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, technologies and architectures, IT service delivery principles and best practices
  • Vendor management of colocation Data Centre services providers to meet or exceed contracted performance SLA’s
67

Data Center Operations Engineer Resume Examples & Samples

  • Installation, relocation and recovery of Network, Server and Storage hardware to manufacturer standards and industry best practice
  • Carry out monthly audits of items in store and produce a report of all anomalies
  • Manage asset record updates, tracking and placing assets as to their location and status (deployed, ceased etc)
  • Carry out daily housekeeping checks of the data halls and record their findings
  • To provide holiday and sickness cover at short notice and be flexible in their working patterns to support and maintain OLA’s & SLA’s
68

Senior Analyst It-data Center Operations Resume Examples & Samples

  • Allocate space, cooling, power and data cabling for all new IT equipment in datacenters and inspect installation to ensure standards are maintained. Perform rack and stack activities
  • Oversee and schedule maintenance on all datacenter infrastructure (UPSs, Generators, CRACs, Fire Protection, Batteries)
  • Oversight of vendors performing work in datacenters (electricians, cable installers, building contractors, HVAC technicians)
  • Ability to install cabling to datacenter rack components (servers, network devices, SAN devices)
69

VP, Data Center Operations Resume Examples & Samples

  • Driving Technology planning, strategy, implementation and support for the company’s Data Center Infrastructure Technologies and Business Technology Operations
  • Partnering with Schwab Security Operations to maintain secure and available systems with a focus on controlling high availability and security of Schwab systems, ensuring that systems and applications are operating 24 hours a day, 7 days a week
  • Managing the Technology Change, Incident, and Problem Management Policies and Procedures; managing the change and risk being introduced into the environment
  • Technology Disaster Recovery Policy oversight, ensuring all applications have DR plans and are tested on a scheduled basis protecting physical security of IT hardware assets in the data center
  • Develop and improve the DR policy with evolving technology while partnering with Business Continuity for global recovery situations and process improvements
  • Providing oversight to batch processing to ensure Schwab client and internal transactions properly update Schwab systems of record, client accounts, and external business partners
  • Maintain policy and procedure to ensure physical security of IT hardware assets in the data center as well as procedures for proper, secure disposal of equipment
  • Direct interaction with senior leaders across Schwab such as Chief Information Officer, Chief Technology Officer and their associated leadership teams, as well as internal & external auditors ensuring robust IT operations and data center availability plan, including adherence to regulatory and non-regulatory security and data related obligations
  • Partner with TIS leadership, recommending or supporting IT strategies, policies and procedures to meet stated or anticipated business objectives, advancing the performance and efficiency of the organization
  • Accomplish financial objectives of meeting budget expectations, forecasting requirements, analyzing and addressing any variances
  • Minimum 10+ years’ experience in a senior Data Center Operations leadership role with a demonstrated capacity to lead complex, large-scale, cross-functional operations and application development initiatives; 5 + years senior leadership experience, preferably in a diversified financial services environment
  • Experience in driving transformative ITIL and other standard IT service management programs with decreased time to market focused on integrating modern concepts such as DevOps, LeanOps, or similar constructs
  • A growth-oriented leader who can create an innovative vision for the future and inspire the team to execute on the transformation and design for the mission
  • Delivers results regardless of obstacles utilizing the right mix of analysis, instinct, agility and urgency
  • Displays confidence and courage in business and talent decisions, actions and communications with a demonstrated ability to take decisive action when needed, including championing ideas, position or dissent
  • Ability to leverage strategic and analytical capabilities to make sound, timely decisions based on client and field input supporting and maintaining a strong production environment including evaluating risk versus expense versus the client experience
  • Able to act decisively in making solid, informed judgment calls in response to both the technological and critical regulatory environment as they relate to day-to-day business issues
  • Outstanding written and verbal communication skills with demonstrated ability to communicate effectively with all levels of an organization
  • Strong emotional intelligence/maturity and senior level executive presence
  • Experienced in effectively assessing, selecting and developing talent for the firm; adept at providing balanced, direct and actionable feedback to employees
  • Highly collaborative and able to create followership; thrives on initiating, building and cultivating strong authentic relationships inside and outside the group; navigates and activates alignment across organizational silos
  • An undergraduate degree is required; Master’s degree preferred
70

Data Center Operations Lead Resume Examples & Samples

  • Bachelors and nine (9) years or more of related experience; Masters and seven (7) years or more of related experience ; PhD or JD and four (4) years or more of related experience
  • ITIL Foundation v3
  • Bachelor’s degree or equivalent with a minimum of 9 years experience in Data Center Operations management similar in size, scope, and complexity to the requirements of this TO
  • Experience with Data Center consolidation and modernization through the use of server virtualization and Cloud Computing solutions
  • Experience planning, coordinating, implementing and executing approved policies, programs and services related to Data Center services
  • Experience leading Datacenter projects and activities to ensure they are delivered to meet the requirements
  • Experience leading the day-to-day operation of HQ IT infrastructure. Experience with monitoring tools such as Solarwinds, and Nagios
71

Data Center Operations Master s Intern Resume Examples & Samples

  • Proven ability to build effective working relationships as well as strong interpersonal skills
  • Ability to learn quickly and experience producing high quality work in short periods of time
  • Pursuing a master's degree in Business, IT, or related
  • Understanding of IT infrastructure is a plus
72

Data Center Operations Manager Resume Examples & Samples

  • Direct the planning, coordination, implementation and execution of approved policies, programs and services related to Data Center services. Serve as the IT technical project lead/task manager and assist with systems implementation
  • Deep knowledge of Data Center Management, including design, infrastructure (hardware, software and telecommunications), maintenance and operations
  • Oversee operations-related projects. Lead Datacenter projects and activities to ensure they are delivered to meet the requirements
  • Oversees the day-to-day operation of NASA HQ IT infrastructure. Work with IT operations and assist with anticipate problems, events and incident management, change management, and problem management
  • Experience with monitoring tools such as Solarwinds, and Nagios. Responding to Data center problems resulting from catastrophic events, incident response and power outages. Assist with the execution of the disaster recovery plan when a business or IT operations disruption occurs
  • Assist with infrastructure devices hardening guidelines, policies, configuration standards and best practices for NASA network. Review policy and procedure and ensure all IT systems and services are remain in compliance with agency, policies and guidelines
  • Experience in Server Virtualization; Server Consolidation; understanding in managing Cloud Environments through the Amazon Web Services and be able to assist with moving applications, web sites and services to the Amazon Cloud environment
  • Experience with infrastructure components, including but not limited to: Microsoft Server 2008 R2 & 2012 R2, Linux and UNIX, NetApp data storage, Active Directory and GPO management and design, Virtualization (VMware), and AWS cloud services
  • Experience in managing staff to support daily operational tasks, projects/activities to ensure they are delivered on schedule and to meet the customer’s requirements. Leads and directs staff that provide IT services. Assigns work and establishes priorities. Supervises staff on performance of tasks and activities
  • Experience with change and configuration management process and ensure that modifications are consistent with infrastructure and application architecture specifications as well as security policies. Review and evaluate System Change Request and ensure the successful implementation of system changes
  • Knowledge with managing Data Center space & power utilization including understanding Data Center HVAC, Power Distribution, Data Center UPS, Cable Plant Layout, Environmental monitoring systems and commissioning/decommissioning of devices and servers in Data Center
  • Experience with inventory of Data Center devices and ensure to have spare part to support disaster recovery in case of device failure. Provide asset management for IT hardware, software, and equipment
  • Experience with Data Center documentation including new facility diagrams, floor space, rack space, wiring diagrams, patch panels, and cable management
  • Review Standard Operating Procedure (SOP) and to ensure staff follow and carry out the operations correctly. Develop, and update documents and SOPs for production services
  • Experience in managing datacenter physical environment, security (physical/logical), and ensure NASA HQ policies are followed. Maintain & update physical access procedures for the data centers
  • Experience in preparing and managing of the KPI reports and metrics across all services within Data Center. Monitor the Data Center infrastructure, to ensure responsiveness and availability is maintained in accordance with SLAs. Monitor service area Metrics and review and validate all performance reports
  • Analyze existing operations and make recommendations for the improvement and growth of the Data Center infrastructure and IT systems. Conduct research and remain current with the latest technologies and solutions in support of procurement efforts. Researches and identifies state- of-the-art technologies that could enhance IT operations, services, and performance of systems and components
  • Knowledge and solid understanding of industry best practices. Develop long term vision of technologies and solutions. Provide technical and technology solutions advice to Government
  • Good knowledge with ITIL process frameworks as a best practices to support services as prescribed by the Service Operation Lifecycle and Service Management and continual process improvements
  • Meeting with Government on project status and service delivery and to assist in predicting future infrastructure and application capacity needs
  • Support the acquisition of Data Center hardware, software, equipment and supplies in order to meet operational requirements. Develop business case justifications and cost/benefit analyses for devices in Data center
  • Provide IT engineering expertise for the development and delivery of upgrades, technology refresh, enhancements and replacement of IT systems and services
73

Data Center Operations Manager Resume Examples & Samples

  • Supervise all DC activities including technical, staff, administrative and financial
  • Supervise all installations and construction activities
  • Create and define the team’s strategic goals & priorities
  • Coach and support all team members with their career development
  • Create and maintain a fun culture and working environment for the team
  • Demonstrate familiarity with building, repairing or upgrading hardware components
  • Ability to work a flexible schedule, 24x7x365 coverage, including holidays and weekends
  • Anticipate needs for data center growth in both short-term and long-term capacity planning
  • Solid technical understanding of Data Center hardware architectures and troubleshooting practices
74

Data Center Operations Resume Examples & Samples

  • Provide general support by collecting and keying charges and credits into the billing systems
  • Bundling reports and distribution, records storage and management
  • Work with hospital units to enter and balance daily hospital census
  • Provide first-level support as needed in support of IS systems
75

Data Center Operations Production Specialist Resume Examples & Samples

  • Assign physical locations and IPs for simple customer configurations
  • Utilize custom software to maximize space/power utilization within the data center environment
  • Build fully functioning servers utilizing x86-based hardware components
  • Install Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server on supported x86-based hardware platforms
  • Standard operating systems administration to include troubleshooting of configuration files and permissions in addition to resolution of login, password and connectivity issues
  • Configure and establish local area network (LAN) connectivity and remote access to customer configurations utilizing SSH or Terminal Services/Remote Desktop Services and Remote Access Controllers
  • Complete the configuration and deployment of network device hardware including edge and core routers, access and aggregation switches, firewalls, load-balancers and security appliances
  • Complete the configuration and deployment of storage devices including shared and dedicated SAN, DAS and NAS arrays
  • Demonstrate a strong understanding of the overall data center environment to include the relationship between electrical, HVAC and redundant infrastructure systems
  • Adhere to company security policies and procedures, including health and safety and local governing requirements, as directed
  • Execute and maintain meticulous 5S and housekeeping practices
  • Demonstrate no less than full performance in a continuous, consistent, measurable manner
76

Data Center Operations Team Manager Resume Examples & Samples

  • Coordinates routine maintenance activities on customer server environments
  • Coordinates monitoring of all Electrical, Mechanical and Emergency Generator systems and reports issues as appropriate
  • Minimum 3 years of experience working in a data center or equivalent technology environment and 2 years of experience in a customer service oriented position
  • Demonstrated ability to consistently provide FANATICAL support
  • Due to the 24x7 operations of the facility, must be able to work a flexible work schedule which may include nights, weekends, and holidays
  • Industry recognized certifications including CompTIA, Microsoft, Redhat and/or Cisco preferred
77

Data Center Operations Specialist Resume Examples & Samples

  • Knowledge of EIA / TIA Standards
  • Make straight patch cables and crossovers -Must have experience in closet dress out - - Operate Fluke Tester
  • Terminate COAX and BNC connectors
  • Know the difference between AC / DC power
  • Understanding of Fiber (Single mode / Multimode), be able to polish
  • Working knowledge of Data Center Environment
  • Provide excellent service to internal and external clients
  • Monitor servers and applications and other peripheral systems for alarms and alerts
  • Monitor ensures that server room facilities and equipment are in working order
  • Document and escalates alarms and ensure resolution; monitor, triage, and log incidents using our incident tracking system
  • Support batch printing tasks and maintain production printers; support loading, unloading and tracking of back up media
  • Manage,create and monitor network print queues
  • Support management with administrative duties supporting the procurement process and working with vendors; support management with day-to-day operations in a Lead Operations Specialist role
  • Assist management by completing assigned special technical projects and other project management duties
  • Install servers/OS, perform start up and shutdown procedures, provide 1st level hardware/software support for PC's and printers for the department and investigate/troubleshoot system alarms/ alerts
  • Create, audit and update SOP's as needed
  • Maintain daily operations log
  • Position is primarily day-shift, but applicant must be flexible to work any shift if needed
78

Data Center Operations Manager Resume Examples & Samples

  • Be the focal point for any issues within the cluster and drive SLA improvements to all the services
  • Ensure that maximum availability is achieved through proactive programs across all domains
  • Prioritize and assign work to data center managers, engineers, and operators
  • Routinely review events for patterns and address problems accordingly
  • Manage front line managers and Sr Engineers
  • Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
  • Manage a diverse team of data technicians with varying skills
  • Provide weekly report to the senior data center manager
  • Recruit managers and engineers to ensure appropriate staffing levels
  • Responsible for notifying and escalating to senior IT management regarding all data center and computing facility incidents
  • Follow proper quality assurance procedures regarding releasing any and all technical changes into production
  • Assist in implementing service methodologies including but not limited to, incident management, problem management, change management, capacity management, etc
  • Establishes a professional working relationship with other team members and management staff
  • 2 - 5 years of management of Linux or Unix systems administration
  • Ability to communicate effectively in English and Portuguese in a business and technical environment (verbal and written)
  • 5+ years leading technology teams with work experience as a information technology operations manager
  • 5+ yrs of experience in managing front line supervisors or managers is highly desirable
  • Behavioral interviewing and hiring experience
  • Knowledge of Linux or Unix systems administration
  • Networking experience and knowledge of cabling best practices
  • Hardware architectures knowledge and troubleshooting experience
  • Experience with system management tools and client/server environments
  • Highly driven, self-managed individual who demonstrates initiative and proactively seeks solutions to problems
  • Greatly developed problem analysis and critical thinking experience
  • Proven customer obsession track record
  • Experience in hiring skilled technology workers
  • Bachelor's degree or better in an computer science, engineering or software development discipline
79

Director, Data Center Operations Resume Examples & Samples

  • Technical Operations Leadership –Manage the critical infrastructure to achieve 100% uptime in accordance with customer SLAs. Identify and manage design risks in the portfolio; develop remediation plans where required. Provide input to design teams for future data center development, vendor/product selection, commissioning standards, etc. Provide technical leadership in the case of incidents and events impacting any critical systems. Interface with customers when appropriate during events and post-mortem
  • Global Program Management - Develop and implement operating standards for all facets of data center operations management, including critical facilities management, operations infrastructure management, and data center security. Ensure consistency across the portfolio
  • Monitoring Tools & Systems – Sponsor/Owner of plans to upgrade controls and monitoring solutions, including the DCIM platform and customer portal. Partner with Network & Technology teams to deliver and standardize these solutions across the portfolio
  • Manage the energy procurement strategy for the data center portfolio. Negotiate contracts with power providers. Develop green power programs and efficiency improvement plans
  • Talent Management – Lead a team of data center managers and underlying staff in the critical support groups (critical facilities, infrastructure technicians, security, etc.). Develop a bench of technical talent within the organization
  • Financial Performance - Evaluate efficiency of the operating model and leverage outside resources where required. P&L responsibility at the operating level
  • Customer – Empower the operations team to provide excellent customer service and appropriately address any customer issues; support sales efforts and ongoing customer relationship management efforts
  • Expansion – Participate in the due diligence and integration of expansion opportunities, including greenfield development, mergers and acquisitions
  • 10+ years of critical facility experience in the data center environment
  • Excellent knowledge of complex electrical systems including UPS and standby power systems
  • Excellent knowledge of complex mechanical systems including water towers, chillers, high volume air handling units and water systems
  • Excellent knowledge of controls and monitoring systems including BMS, CMMS, SACS, DCIM
  • Experience managing a portfolio of 3rd party colocation data centers
  • Experience developing and implementing regional and/or global operating standards
  • Experience managing support vendors and contractors on a regional and/or national scale
80

Data Center Operations Manager Resume Examples & Samples

  • Ensure Data Centers are maintained at all time based on OCLC’s Data Center standards
  • Creation and maintenance of Data Center standards documentation
  • Train and Educate staff members on OCLC Data Center policies and SOP’s
  • Facilitate Data Center space allocation and documentation
  • Work with IT managers and other business leaders to coordinate projects, manage capacity and optimize performance, reliability, and efficiency
  • Collaborate with Facilities team to ensure all Data Center tasks are completed as scheduled
  • Overseeing and directing sub-contractors making repairs to or performing preventative maintenance on all Data Center systems
  • Troubleshooting and diagnosing equipment failures and make provisions for necessary repairs
  • Physical security approval, audit, and control
  • Provide support for annual audit and inspection of each facility
  • Asset management across all locations
  • Tenant management
  • Position requires 24x7x365 on-call availability
  • Minimum of five years of related experience working in a Data Center, NOC or similar environment
  • Solid Understanding of Critical Electrical and Mechanical / HVAC equipment (UPS, Generators, Switchgears, PDU's, CRAC Units, Chillers, etc.)
  • Demonstrated expertise in verbal and written communications
  • Knowledge of Windows, MS Word, MS Excel, PowerPoint, and data base management systems
  • Demonstrated willingness to work non-standard days and hours as required
  • Ability to manage complex situations during off management hours - single point of contact
  • Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting. Lifting requirements may range from <10 lbs. - 50 lbs. on a regular basis, with heavier weights done in conjunction with other individuals or lifting aids
81

Data Center Operations Lead Resume Examples & Samples

  • Strong people and team management skill
  • Good communication skills and able to engage at all levels
  • Degree holder with 10 years of IT experience with at least 5 years in Data Center operations domains
  • Strong knowledge of Data Center facility management is preferred
  • Possess strong technical competency to coach and provide guidance to the team
  • Experience in performing root cause analysis of production problems and provide quick service recovery if required
  • Able to mutli-task and have the can do attitude
  • Understanding of IT financials
  • LI-EL
82

Data Center Operations Specialist Resume Examples & Samples

  • Data Centre certification, e.g. BICSI DCDC, Cnet CDCMP/CDCDP/CDCEP/CDCAP or similar
  • Diploma in Health, Safety and Environment (HSE), fire fighting and warden duties
  • 3+ years of experience managing medium to large Data Center sites in enterprise, hospital, military or similar high availability environments
  • A very good understanding of mission critical mechanical/cooling systems and electrical systems used in a Data Center environment including transformers, generators, main switch gear, UPS, ATS/STS, PDUs, chiller plants, air handling units, CRAC units, fire suppression, IP-CCTV, intrusion detection and building management systems
  • Driver’s license B
  • Clean criminal record
  • Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial
  • Strong written and oral communication skills in both Danish and English
83

Data Center Operations Technician Resume Examples & Samples

  • Understand, troubleshoot, and fix broken servers and network devices when needed
  • Collaborate with the team to deploy new servers, cabinets, power, cooling, and other datacenter infrastructure requirements
  • Document and detail all work and implementations to share with the team
  • Help to develop and implement global datacenter standards
  • Use company applications to maintain proper tracking of all service requests
  • Communicate with other technical departments globally
  • BS or BA in IT
  • Understanding of computer components and their functionalities
  • Understand basic network principles
  • Experience or knowledge with electrical and cooling principles is a plus
  • Ability to lift/move 30lbs+ of equipment on a daily basis
84

Data Center Operations Resume Examples & Samples

  • Conduct Day-to-Day Business as usual support for the JPMorgan Operations as site network, DCO, and voice support
  • Resolve/Monitor routine incidents, end-user requests, and escalations as appropriate
  • Conduct media management to ensure that all media is properly validated, tracked, disposed throughout its lifecycle, and to perform disposal of unused and decommissioned assets when need
  • Works with Global/Regional Technology team to resolve issues on regionally-managed infrastructure end-to-end
  • Works with Global/Regional Technology team to maintain, develop, improve, and standardize Data Center procedures
  • Promote training across local Technology staff and other of the client's data centers to enhance the working environment of the staff and provide redundancy of the staff
  • Performs analysis and initiate corrective action for operating problems. Document and track problems to the appropriate designated person in accordance with the procedures
  • Monitors the inventory to support processing activities and to ensure all the Data Center document/records are current
  • Associates degree in Computer Science
  • Good command of both speaking and writing English
  • Ability to share idea, teach and adapt to concepts
  • Ability to learn multiple and complex platforms, both computer and network computer environments
85

Data Center Operations Manager Resume Examples & Samples

  • Management of the team of Data Center Technicians; this includes all aspect of people/performance/rotation management
  • Ensuring effective and efficient management of day to day 24x7 Datacenter Operations
  • Manage/Improve the workflows and throughput for data Centers Operations
  • Become a subject master in Data Center Operations
  • Ensure all operational KPIs and Metrics are being measured and met inside his/her Data Centers(s)
  • Play a key part in innovation and driving automation within Data Center Operations
  • Be passionate about the quality and quantity of services being provided by the Data Center Operations team and continuously strive to improve our Customer Experience
  • Management of large scale events in the Datacenter(s)
  • Part of an on-call rotation for Datacenter Issue escalations
  • Vendor management/monitoring vendor performance
  • Ensuring his/her Data Center is compliant with all relevant security policies and procedures
  • Minimum 3 years of people management experience with direct reports as their performance manager
  • Knowledge of server hardware maintenance/troubleshooting across multiple server vendors
  • In-depth knowledge of Linux/Unix, Network and Storage systems
  • In-depth knowledge and experience of change / incident management
  • Solid data mining / analysis skill
  • High literacy in security and customer data protection
  • Solid communication skill set (decision making, confrontation management, commitment, coaching the team)
  • Fluent English verbal and written proficiency
  • Project Management skill
  • Knowledge and / or experience of Power, Cooling & Facilities Engineering inside a data center
  • Knowledge and / or experience of logistics
  • Knowledge and / or experience of physical - IT security
  • Experience with capacity planning, preferably at a server and data center level
  • Experience with major Networking manufacturer equipment in an enterprise environment
  • Data Center related certification - CDCP/S/E, CDCMP/TP
  • Linux/UNIX certification and/or administration experience
  • Network certification - CCENT/CCNA, Network+
  • Storage systems experience
86

Data Center Operations Intern Resume Examples & Samples

  • Monitor network devices & tools and identify process improvement opportunities
  • Review and update network operation process and procedure documentations
  • Review daily network requests; makes assignment of standard changes for expedited implementation
  • Maintain inventory of hardware & network devices in both local & remote locations
  • Audit off-site data center & offices for CMDB updates, support, & maintenance
  • IPAM database consistency check, identify and map IP allocation
  • Maintain network lab for critical change testing
  • Maintain periodic report on OS & Security Compliance, EOL, EOS, and Device critical alarm
  • Maintain and update of network diagrams
  • Candidate for a BS/BA degree with Technical and/or Liberal Arts background
  • Academic excellence, achieving a 3.0+ overall GPA
  • Detail-oriented, able to multi-task and prioritize
  • Must have a strong work ethic with demonstrated business acumen
  • Proficient in Microsoft Office (Word, Excel, Visio)
  • Understanding of network cabling & inter connectivity of LAN/WAN
  • Familiar with common networking concepts on Router, Switch, Firewall, Load-Balancer and WAN Optimization
  • Proficient in TCP/IP and knowledge on routing protocol
  • Understanding of network management tools such as Tufin, Solarwinds, JunOS Space, NetMRI is Plus
  • Knowledge in Incident, Problem and Change Management process is Plus
  • Certification in Network technology, Security and ITIL is Plus
87

Data Center Operations Site Manager Resume Examples & Samples

  • Proven knowledge in facilities infrastructure including batteries, power distribution, generators, UPS systems
  • Experience in supply chain and logistics processes
  • Employee development thru mentoring and leadership
88

Data Center Operations Manager Resume Examples & Samples

  • Responsible for Managing capacity and sustaining related projects throughout the Data Center
  • Experience with Linux and hardware systems support in an Internet operations environment
  • 4+ years of managing cross-functional relationships with internal and external stakeholders
  • Should have an understanding of enterprise level networking and storage equipment installs
  • Must possess time and project management skills
89

Data Center Operations Manager Resume Examples & Samples

  • Responsible for Managing sustainability and capacity related projects throughout the Data Center
  • Understand and debug network, hardware, and Linux OS related issues
  • Drive specifications for tools that facilitate deployment and decommissioning of server hardware at scale
  • 2+ years of managing multiple projects within the same time schedule
90

Data Center Operations Engineer Resume Examples & Samples

  • Operate and maintain mechanical and electrical equipment
  • Able to work a 12 hour shift (rotating 3 to 4 day work weeks)
  • Technical (Military/ Trade School) training and/or relevant experience
  • Solid leadership and organizational skills
91

Data Center Operations Technician Resume Examples & Samples

  • Processes all incoming and outgoing data and reporting for assigned clients within expected timeframes. Ensures data issues are addressed in a timely manner
  • Analyzes, identifies and corrects issues or problems encountered during processing. Reviews processes for improvements. Investigates data issues. Analyzes and interprets data
  • Maintains effective communications and builds rapport with internal and external customers. Notifies supervisor and appropriate departments of issues with client data. Provides timely information to the clients regarding their data and processes
  • Covers additional assigned tasks while a team member is out or needs assistance. Ensures documentation is up-to-date and easy to follow
  • Responsible for the efficient operation of all master console station activities
  • Coordinates the efforts of all functions to complete scheduled jobs in a timely manner
  • Documents all problems (hardware, application, facility, etc.), takes corrective action as required and reports these occurrences to appropriate management
  • 1 to 3 years of experience in a process oriented environment
  • Understanding of relational data models; SQL knowledge is a plus
  • Proficient in Microsoft Office products, including Word, Excel and Outlook
  • Strong planning and organizational skills: Able to handle tight schedules, follow chronological procedures, and process information quickly and accurately
  • Attention to detail and strong critical thinking skills: Able to interpret data, collect data, establish facts, draw conclusions and make recommendations
  • Ability to work individually as well as with a team. Willing to contribute to the team by offering assistance and asking for assistance
  • Associate’s Degree or equivalent experience
92

Data Center Operations Technician Resume Examples & Samples

  • Monitors the production environment
  • Has a basic understanding of JCL, operating systems, production control and job scheduling packages
  • Able to use operating systems and utility software, such as MVS, CICS, ZEKE, CA1, FDR, TSM (Tivoli System Monitor), UNIX, and Remedy
  • Monitors the production environment via consoles in accordance with standard operating procedures, established routine, or under supervision
  • May assist in restart jobs; may consult technical staff when the cause of the problem is not apparent
  • Continuously observes equipment operation and reports deviations or malfunctions
  • Assists in maintaining records to supplement logs, including problem documentation, actions taken, file identification and similar data
  • Familiar with printer operations
  • May assist and help train lower level operators
  • Performs related duties as assigned or requested
93

Data Center Operations Analyst Resume Examples & Samples

  • Mainframe console operations, monitoring, trouble shooting based on documentation and escalation and notification as required
  • Midrange server monitoring, trouble shooting based on documentation and escalation and notification as required
  • Network systems monitoring, trouble shooting based on documentation and escalation and notification as required
  • Monitoring the Data center Environmental monitoring devices and resolve or escalate as required
  • Monitoring the Data Center Storage devices, trouble shooting based on documentation and escalation and notification as required
94

Data Center Operations Senior Associate Resume Examples & Samples

  • Identifies, isolates, and resolves problems. Works in conjunction with the technical support staff to implement immediate resolutions to more critical problems
  • Understands and manages problems utilizing defined problem and change management policies and procedures
  • Conducts periodic inspections of assigned data centers to ensure production and data center logistic policies are being met
  • Responsible for rack assignments, assembly, installations and moves
  • Responsible for capturing and reporting metrics to leadership
  • Responsible for controlling data center inventory
  • Communicates provisions of data center policies to the corporation and facilitates customer understanding of processes and procedures
95

Director of Data Center Operations Resume Examples & Samples

  • Maintain relationship with Facilities Management and Data Center IT staff to update work orders (tenant and preventive maintenance) in Angus
  • Develop/administer capital and operating budgets with Facilities Management and Data Center IT staff
  • Manage the Data Center within parameters of the budget and any and Data Center IT business plans
  • Assist Facilities Management and Data Center IT staff in the day-to-day financial transactions, selection, administration, and evaluation of suppliers and contractors
  • Professionally represent Facilities Management while adhering to the terms and conditions of the management agreement
  • Accurately, on a timely basis, communicate the Data Center’s needs and requirements to the assigned Facilities staff
  • Reduces operating expenses while maintaining or enhancing the quality of the services provided
  • Screen, hire, supervise and coordinate training activities for the engineering staff
  • Maintain ongoing Data Center contact/relations program to constantly assess needs and help assure problems are being met promptly and to the satisfaction of the and Data Center IT staff and the owner
  • Meets the needs of the Data Center and their lease agreements
  • Maintain compliance with all Data Center IT and Facilities Management personnel policies and procedures
  • Monitor and oversee plant operation, note standard and non-standard conditions and know when to seek assistance from outside vendors
  • Assure all equipment is operated and maintained within the manufacturer’s specifications and the operating guidelines of the property
  • Execute routine preventative maintenance programs in the face of interruptions
  • Operate and use necessary manual and power-driven tools
  • Prepare and update any Engineering reports and provide a copy to Facilities Management and Data Center IT
  • Respond appropriately to and assist emergency response personnel, at any time when on duty or on call
  • Communicate about practical building systems (HVAC, maintenance, etc.) issues
  • Overall communication style must be proactive and persuasive, as well as responsive
  • Take initiative on problems and special needs of the Data Center
  • Additional duties as assigned by the Facilities Management team and Regional Director of Engineering
  • At least 10 years of experience with the operation of large Central Plants is essential
  • Minimum of 10 years of building operations supervision with at least 5 or more employees is essential
  • Minimum of 5 experience supervising personnel in the operation and maintenance of Data Centers with critical MEP systems
  • Tier III experience
  • CFC Universal Certified, AED/CPR Certified, and OSHA 10 hour Certified
  • Maryland 1st Class Stationary Engineers License or equivalent
  • CEM/CPE Certified, preferred
  • Proficient in Outlook, Word, and Excel, preferred
  • May be required to work extended periods of time without relief when responding to priority/emergency situations (including overtime type assignments)
  • May require shift work and/or on call duties
  • Must be able to lift and carry objects of up to 50 lbs. for distances of up to 30 ft
  • May be required to climb ladders and stairs
  • Must be able to handle multiple projects, changing priorities and a continually heavy workload
96

Data Center Operations Technic Resume Examples & Samples

  • Under direct supervision, collects and monitors network traffic data to support capacity planning, routing, switching and load balancing, and supports the day-to-day provisioning and maintenance of network services
  • Has developed proficiency in a range of processes or procedures through job-related training and considerable on the job experience
  • Applies experience and skills to complete assigned work within own area of expertise
  • Acts as an informal resource for colleagues with less experience
  • Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments
  • Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines as described by supervisor
  • Solicits advice from senior associates and/or manager on successful approaches to manage responsibilities and overcome obstacles
  • Plans own time and resources appropriately and in advance
  • Prioritizes own work to ensure successful completion; minimizes time spent on unnecessary administrative activities
  • Develops basic understanding of technical discipline, answering basic questions pertaining to a specific area of expertise
  • Seeks opportunities to build functional skills and technical expertise; gathers feedback from senior associates
  • Applies basic functional and technical knowledge, in addition to organizational and IT standards, techniques, and procedures when completing work
  • Documents basic problems and the steps necessary to implement the solution
  • Applies basic solutions to problems
  • Collects information to analyze basic problems and identify their origin
  • Completes responsibilities to procure and distribute technology assets, following standard policies and procedures
  • Begins to develop rapport and relationships with customers by actively listening, resolving issues, recognizing when customers are dissatisfied, and ensuring needs have been addressed
97

Senior Engineer, Data Center Operations Resume Examples & Samples

  • Vehicle required with the ability to travel between data center sites: NY2, NY4, NY5 (Secaucus) Weehawken, Carteret and New York City
  • Maintain integrity of global data centers, on site and with remote hands
  • Rack and cable servers and other networking equipment, complete detailed documentation of hardware inventory and circuits
  • Locally administer Windows/Linux servers and various Cisco, Arista, Juniper network equipment
  • Troubleshoot server and network hardware, TCP/IP Configuration of DRAC/iLO/PDU remote management
  • Strong personal initiative, consistently responsible for critical deliverables
  • Excellent teamwork, often consulted by other team members and groups. Actively involved in training and mentoring new team members
  • Ability to prioritize work efficiently without direct guidance from management
  • Maintain access control lists and check access reports daily
  • Maintain the ‘process and procedure’ documentation relating to all aspects of data Center operations
  • Ensure up to date shift logs are kept at all times
  • To provide holiday and sickness cover at short notice and be flexible in their working patterns to maintain SLA’s
  • Manage asset record updates, tracking and placing assets as to their location and status (deployed, ceased etc.)
  • Carry out daily checks to ensure security and access policies are being adhered to and Data Center cleanliness is maintained
  • Ensure recorded details of all hardware installations, moves or changes are correct
  • Ensure that all records are updated following any installations, moves or changes
  • Control Data Center stocks (copper/fibre patch leads, patch panels, connectors etc.) and report appropriately
  • Regularly audit the Data Centers & Data Center records
98

Data Center Operations Manager Resume Examples & Samples

  • Work with the Service Providers to deliver the infrastructure solutions, enforce applicable policies, and ensure compliance with business and technology strategy
  • Work with the Service Providers to identify changes needed in the infrastructure / technology configuration; identify current and projected limitations
  • Effectively manage the Service Providers to ensure consistent, high quality infrastructure, timely setup / maintenance of needed technology, customer service and satisfaction
  • Lead the Data Center support team both on and off shore to ensure consistent delivery of supported services
  • Assess and approve of proposed changes affecting Data Center supported infrastructure
  • Work with business / IS Leadership to understand and forecast infrastructure technology demand including transaction and data volume and timing
  • Provide input for the appropriate infrastructure configuration to support the business / technology architectures
  • Participate in technology / project planning sessions and ensure clear understanding / feasibility of any relevant implementation milestones from the perspective of infrastructure readiness / change
  • Manage the relationship with the client managers, ensuring that any needed / approved technology infrastructure changes are scheduled and implemented
  • Ensure adherence to incident, change, and problem management processes for the entire support team
  • Identify opportunities to save costs / more effectively manage assets and escalate the opportunity to IS Leadership
  • Manage multiple infrastructure setup / maintenance projects concurrently
  • Ensure communication of any applicable procedure changes to key stakeholders impacted by the change within the business / IS community
  • Manage technology infrastructure transformation initiatives, as applicable
  • Ensure proper financial management of the infrastructure supported including interacting with support vendors as required for successful delivery of contracted services
  • Identify and define processes necessary to manage and support infrastructure
  • Develop and manage the IT capital plan impacting the domestic US locations
  • Ensure operational metrics are appropriately defined and reported consistently
  • Manage business continuity and disaster recovery planning and execution. Ensure all Clorox vendors adhere to the Clorox plan and provide information to validate their own plans
  • Establish and maintain relationships with key contacts
  • Build collaborative relationships with IS Leadership and work in close coordination with them to ensure infrastructure readiness according to planned implementation / release milestones
  • Participate in and support process improvement initiatives
  • Partner with various governance groups to understand and provide input to various business and technology decisions
  • Be an active voice in the project process to ensure that projects impacting the supported areas take into account all support needs
  • Participate in the use of knowledge management processes and tools
  • Share / leverage successful products, processes and best practices across the technology organization
  • Proactively support knowledge sharing within the technology organization, business and IS Leadership teams
  • Refine and enhance tactical methodologies and / or standards
  • 10 -- 12 years of IS management or related experience
  • Proven time management skills (organization and prioritization)
  • Proactively manage individual workload while driving team deliverables
  • Ability to quickly learn and adapt to changing requirements of a support organization
  • Experience at managing significant change
  • A collaborative management style with the ability to build partnerships both internally and externally
  • Ability to work with different cultures with a diverse workforce and customer base
  • Coaching and people management skills
  • Flexibility and open-mindedness
  • Well rounded understanding of technology, operations and business processes
  • Re-engineering / process improvement experience, leading and coaching quality improvement projects
  • Strong problem solving and analytical capabilities
  • Experience leading/participating in geographically distributed and culturally diverse work-groups
  • Knowledge of sourcing methodologies and operating models, and working with professional services firms
  • Understanding of CMM / Six Sigma and other relevant methodologies and tools
  • Strong influencing / negotiation skills
99

Data Center & Operations Lead Resume Examples & Samples

  • Maintain working partnerships at all levels of the DSS organization (strategic, tactical, and operational) in order to cohesively design, implement, and maintain networks, systems, applications, and technology within the enterprise
  • Develop a formal communications plan in accordance with the PMP that ensures communication and collaboration efforts achieve success
  • Maintain relationships with third party vendors and contractors to ensure technology roadmaps are part of the overall data center operations lifecycle management plan
  • Support enterprise architecture plans and technology roadmaps and continually evaluate business cases for new technologies in the enterprise
  • Maintain awareness and transparency (i.e. integrated dashboard solution) on service level agreements and performance measurements within the task
  • Develop, update, and maintain a rigorous Lifecycle Management Plan (LCMP) for all task area equipment, software, and hardware in coordination with Asset Management
  • Network support includes engineering, operations, maintenance and administration, and security for environment consisting of NIPR, SIPR, JWICS, NATO, Insider Threat internal and an FBI network
  • Must possess a Bachelor's degree. Note: Additional relevant experience may be considered in lieu of the degree requirement
  • 14+ years of experience managing Data Center Operations
  • Experience managing a team (10 or more personnel) performing Network Support, Server and Storage Administration, and Disaster Recovery requirements
  • Experience supporting a geographically dispersed network infrastructure
  • Experience using the Risk Management Framework
  • Possess active/current TS clearance (or active within the past 2 years) with SCI eligibility
  • Experience overseeing the execution of complex technical projects
  • Experience in deploying and operating secure systems
100

Data Center Operations Lead Resume Examples & Samples

  • Work closely with the DCO IT staff in overseeing the development, integration, maintenance, and operation of IT infrastructure systems and services
  • Oversee and manage staff who perform and support systems engineering, network and computer room operations, telephone services, computer equipment maintenance and inventory program, and software license and management programs
  • Lead a team who perform all related data center support activities and services, including identifying, preserving/storing, and protecting equipment and assets. Direct the planning, coordination, implementation and execution of approved policies, programs and services related to Data Center services. Lead data center projects and activities to ensure they are delivered to meet the requirements
  • Oversee the day-to-day operation of the IT infrastructure
  • Work with IT operations and assist with anticipating problems, events and incident management, change management, and problem management
  • Assist with infrastructure devices hardening guidelines, policies, configuration standards and best practices
  • Review policy and procedure and ensure all IT systems and services are remain in compliance with government policies and guidelines
  • 10+ years experience in infrastructure support and network operations. Bachelor’s degree in a related field
  • Experience managing a team performing Network Support, Server and Storage Administration, and Disaster Recovery requirements
  • Experience in life cycle enterprise vulnerability management
  • Experience with data center modernization
  • Able to respond to data center problems resulting from catastrophic events, incident response and power outages and assist with the execution of the disaster recovery plan when a business or IT operations disruption occurs
  • Experience in Server Virtualization; Server Consolidation; understanding in managing Cloud Environments and be able to assist with moving applications, web sites and services to the cloud environment
  • Experience with infrastructure components, including but not limited to: Microsoft Server 2008 R2 & 2012 R2, Linux and UNIX, NetApp data storage, Active Directory and GPO management and design, Virtualization (VMware), and cloud services
  • Experience overseeing the execution of complex technical projects is desired
  • Experience in deploying and operating secure systems preferred
  • Experience in managing staff to support daily operational tasks, projects/activities to ensure they are delivered on schedule and to meet the customer’s requirements
  • Must have strong written and verbal communication skills and be able to present information to both a technical and non-technical audience
  • Must be a US citizen and hold an active Top Secret clearance with SCI eligibility
  • Experience in lifecycle enterprise vulnerability management
  • Experience supporting a geographically dispersed network infrastructure with multiple classification levels (e.g., NIPR, SIPR, JWICS)
  • Experience executing requirements using the Risk Management Framework
  • Experience deploying and operating secure systems in the DOD
101

Data Center Operations Lead Resume Examples & Samples

  • The Candidate must possess a Top Secret (TS) clearance with eligibility to be cleared at the Sensitive Compartmented Information (SCI) level
  • Experience managing a team of 10 or more personnel performing Network Support, Server and Storage Operations and Administration, and Disaster Recovery requirements
  • 2+ years of supervising or leading teams or projects
  • Requires a BA/BS or equivalent experience and 5+ years or prior relevant experience or a Masters with 3+ years of prior relevant experience
  • Experience overseeing the execution of complex technical projects in the areas of IT infrastructure migration and cloud-based adoption