Operations Level Resume Samples

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EG
E Gottlieb
Emmanuelle
Gottlieb
2285 Volkman Mountains
Houston
TX
+1 (555) 785 9430
2285 Volkman Mountains
Houston
TX
Phone
p +1 (555) 785 9430
Experience Experience
Detroit, MI
Level IT Operations
Detroit, MI
Wilderman, Kuvalis and Klocko
Detroit, MI
Level IT Operations
  • Working with People
  • Event Management
  • 1st level Incident Management
  • Knowledge of Managed Service Telecom Operations Practice
  • 1st Level Billing Operations
  • Knowledge sharing
  • Problem Solving & strategic thinking
New York, NY
Proactive Operations Engineer, Level
New York, NY
Wiza-DuBuque
New York, NY
Proactive Operations Engineer, Level
  • Work on their own initiative, recommending and implementing improvements to the network
  • Develop good technical awareness of new product developments in emerging technologies
  • Further development of existing network infrastructure
  • Manage own work effort effectively
  • Successful management and prioritization of wide range of tasks
  • Implementation work (e.g. firewall changes (medium and high complex), Loadbalancer changes, etc)
  • Provide a technical point of contact between user/IT groups to ensure effective support
present
Dallas, TX
Managed Services, Operations Analyst Level
Dallas, TX
Rowe Inc
present
Dallas, TX
Managed Services, Operations Analyst Level
present
  • Provide support to Service Account Managers, Situation Managers, Project Managers and product developers
  • Provide alert response as well as email and telephone technical support for data center and managed services clients
  • Handles several tasks simultaneously (ie: troubleshoots and develops internal network, responds to emergencies)
  • As a Operations Analyst I provide Entry Level technical services with supervision from Supervisors, Team Leads, and Technology Owners
  • Responds to all customers professionally and courteously and relays any customer questions or concerns to manager
  • Understand and Deliver Managed Service offerings as outlined in the CDW Service Descriptions and Service Catalog
  • Assist in creating and documenting policies and procedures
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Liberty University
Bachelor’s Degree in Computer Science
Skills Skills
  • Provide detailed and effective communication to internal and external customers
  • Provide 24 X 7 support to critical systems and ensure availability objectives are met
  • Provide alert response as well as email and telephone technical support for data center and managed services clients
  • Understand and Deliver Managed Service offerings as outlined in the CDW Service Descriptions and Service Catalog
  • Clearly and concisely articulate problems and solutions for issues to clients both over the phone, via e-mail and in person
  • Understand and follow the processes and procedures defined in the CDW ManS Standard Operating Procedures manual (SOP)
  • Primarily responsible for providing top-level technical support, including problem resolution, technical change implementation, telephone and one-on-one technical support within defined service level agreements for clients
  • Take ownership of the incident/request and drive it to resolution
  • Document and track troubleshooting steps, incident solutions and support requests
  • Keep clients informed throughout the process and follow up with them to ensure satisfactory resolution
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15 Operations Level resume templates

1

Operations Manager Level Resume Examples & Samples

  • Manages workflow of several departments in conjunction with individual department Supervisors to meet planned units per hour, cost per unit, level of service and accuracy standards
  • Effectively manages staffing to meet UPH and CPU goals
  • Develops and maintains accuracy standards to ensure unit inventory integrity
2

Operations Manager Level Resume Examples & Samples

  • Working knowledge of Radio Frequency and automated distribution/warehouse management systems, Windows, Microsoft Office
  • Flexibility in hours to support multi-shift operation
  • Bachelors or advanced degree
  • Supervises and oversees floor supervisors
  • Responsible for the prompt, efficient and accurate processing of merchandise, customer order selection and delivery through the e-Fulfillment Center, in support of 100% customer satification
3

Graduate Level Intern Business Intelligence & Operations Resume Examples & Samples

  • Basic to mid-level knowledge of Excel (i.e. creating pivot tables, basic knowledge of aggregation formulas (i.e. sumif, countif), basic knowledge of charts)
  • Basic knowledge of data management and data collection
  • Excellent interpersonal skills; demonstrated ability to work in a fast-paced, tight-knit team and provide Fanatical® customer service
  • Passionate about data and analysis
4

Dcis Wintel Operations Level Server SA Resume Examples & Samples

  • 5 years of demonstrated work history with strong understanding and hands-on experience of technical support of a complex and distributed production server environment is an essential
  • 5 years of demonstrated work history with of provision of server and general support in highly regulated and controlled environment such as financial services, legal or pharmaceutical industries is preferred
  • 5 years of demonstrated work history with of server support in a large / enterprise class organization is preferred
  • 5 years of demonstrated work history with preferably in financial services a clear understanding of risk and impact of actions along with sound knowledge of configuration and change management processes is required
5

Level IT Operations Resume Examples & Samples

  • Event Management
  • 1st level Incident Management
  • Remote Site Access Control
  • 1st Level Legal request Execution
  • 1st Level Billing Operations
  • 1st Level Assurance Support activities
  • Core Competences
  • Knowledge of Managed Service Telecom Operations Practice
  • Presentation & Communication skills
  • Knowledge sharing
  • Problem Solving & strategic thinking
  • Ericsson Knowledge
  • Language skills
  • Delivering Results & Meeting Customer Expectations
  • Analyzing
  • Working with People
  • Following Instructions & procedures
  • Applying Expertise & Technology
  • Preferred Qualifications & Experience Requirements
  • Problem solving and trouble shooting skills
  • Good communication skills
  • Cost awareness
  • Social skills and awareness
  • LI-GO1
  • Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics
6

Entry Level Airfield Operations Specialist Resume Examples & Samples

  • Provides crash response services to unmanned aerial vehicles operating at the airfield and prepares site for follow-on investigation in accordance with the facility Pre-Mishap Plan
  • Maintain all fire prevention/departmental equipment in a serviceable/ready status, including fire vehicles, response vehicles, sweeper vehicles, extinguishing equipment and other related tools
  • Responsible for observing all laws, regulations, and other applicable obligations wherever and whenever business is conducted on behalf of the Company
  • Expected to work in a safe manner in accordance with established operating procedures and practices. Additional Duties Other duties as assigned or required
  • Firefighter I certificate is required
  • Typically requires a high school diploma or equivalent. Must have ability to understand concepts relating to aircraft emergency response, associated equipment, airport operations and fire prevention activities
  • The ability to work under pressure and handle stressful situations
  • Ability to establish and maintain good working relationships with co-workers, supervisors, other company departments and outside agencies
  • A valid California driver's license
7

Operations Specialist, Level Resume Examples & Samples

  • Start, stop and operate engines to maintain designated operating parameters
  • Ensure the cost effective and efficient performance of all engines and associated equipment
  • Install, repair, service and maintain valves, pipe, and pipeline appurtenances
  • Responsible for the general upkeep and maintenance of all facilities and equipment, including pipeline right-of-way
  • Maintain, adjust, make minor repairs, and operate equipment (e.g., wheeled tractors, pick-up trucks, water pumps, air compressors, coolers)
  • Perform one-call locates and pipeline damage prevention activities
  • Perform governmental compliance activities, such as line patrol, road and railroad crossing inspections, and valve inspections
  • Represent the Company during contacts with landowner/tenants, public officials/emergency officials and at local meetings. (One Call, Pipeline Groups, Soil Conservation, etc.)
  • Assist with the creation, planning, forecasting and managing of the districts Capital and O&M budgets
  • Assist with cash flow management, cost monitoring and control
  • Perform all work in compliance with Company standards, procedures, regulatory, and Company tariff requirements
  • Conduct pipeline pigging activities
  • Assist personnel in performing technical and non-technical tasks including gas quality determinations, gas sampling, and measurement checks
  • Provide oral and written communication of activities to appropriate personnel
  • May require some out of town nights and weekends as needed
  • Detailed knowledge of compressor and transmission pipeline systems operations
  • Experience reading and interpreting blueprints, P&IDs, and other diagrams
  • Knowledge of company policies, procedures and practices, and regulatory and tariff requirements
8

Operations Level Resume Examples & Samples

  • Understanding principals of cold chain management
  • Gel pack inventory management
  • Reusable packaging refurbishment
  • Managing On Hold and ‘Not OK to Send’ shipments according to procedures
  • Complete GxP documentation logs
9

Operations Specialist, Level Resume Examples & Samples

  • Perform one-call pipe locates and pipeline damage prevention activities
  • Must live within a 45 minute response/travel time to work location
  • Will require some out of town, nights and weekends shifts as needed
  • Must be able to withstand extreme weather conditions
10

GPS Operations Analyst Mid-level Resume Examples & Samples

  • Assists with the documentation and maintenance of architectures, requirements, interfaces and designs for satellite operations support systems
  • Develops and maintains tracking mechanisms for satellite operations product updates, as required to include On-Orbit Handbook, Technical order, Operational Perform Files and Electronic Command Plans
  • Gathers information to support satellite operations and contract/project management
  • Applies systems engineering processes, methodologies and tools to the design of basic system of systems, systems and new product development
  • Derives and develops basic architectures, functional requirements, refinements and product designs
  • Assists in the integration of technical, cost, value, risks and specialty engineering considerations into definition of the product
  • Interfaces with other members of the project or program teams, management, sales and marketing staff, customers and suppliers to meet group, organization and company objectives
  • Develops and maintains teaming relationship with operational Customer
  • Support Subject Matter Expert requests and critical operational events
  • Works under general direction
  • Experience as a systems analyst or similar role
11

Level Charging Operations Resume Examples & Samples

  • Daily operations activities on our customers' networks across Europe
  • Ensure network stability and performance
  • Preventive health check
  • Traffic and KPI analysis
  • Trouble handling
  • Incident handling
  • Interface with Ericsson Support organization
  • 24/7 on-call support (once a month)
  • Scripting, programming, tool development for internal needs
  • At least 3-4 years experience, with troubleshooting skills on Charging systems and Multi-Mediation (MM) node
  • At least 3-4 years of experience in a customer support environment
  • Ability to independently deal with complicated technical issues and problems
  • Troubleshooting skills on Online Charging System
  • Troubleshooting skills on Multi-Mediation platform (MM)
  • Troubleshooting skills on Online Mediation platform (OLM)
  • Database knowledge of Oracle, MySQL, Postgres
  • Ability to work under pressure related to scale of business impact
12

Level Charging Operations Engineer Resume Examples & Samples

  • Daily operations activities on our customers' networks across Europe
  • Ensure network stability and performance
  • Preventive health check
  • Traffic and KPI analysis
  • Trouble handling
  • Incident handling
  • Interface with Ericsson Support organization
  • 24/7 on-call support (once a month)
  • Scripting, programming, tool development for internal needs
  • At least 2-4 years experience, with troubleshooting skills on Charging systems and Multi-Mediation (MM) node
  • At least 2-4 years of experience in a customer support environment
  • Ability to independently deal with complicated technical issues and problems
  • Troubleshooting skills on Online Charging System would be a plus
  • Troubleshooting skills on Multi-Mediation platform (MM) would be a plus
  • Troubleshooting skills on Online Mediation platform (OLM) would be a plus
  • Database knowledge of Oracle, MySQL, Postgres
  • Ability to work under pressure related to scale of business impact
13

Backup Operations Level Resume Examples & Samples

  • Handling escalations about NetBackup infrastructure and failed jobs
  • Perform and troubleshoot restore issues
  • Troubleshoot/Analyze both Linux/Windows backup related issues
  • Change management, audit and version controls
  • Create/maintain operational documentation
  • Weekends on-call support on rotation basis
  • Prepare user documentation and roll out new tools to operations teams
  • Programming (Perl scripts, shell scripts, Web pages, etc)
  • Provide ongoing support of existing custom scripts, including bug fixes and enhancements
  • 5-10 yearsâ�� experience with NetBackup or other enterprise backup systems
  • 3-5 yearsâ�� experience as a Unix System Administrator, ideally working with VCS, and in a NAS/SAN environment
  • 3-5 yearsâ�� experience troubleshooting issues in with core UNIX infrastructure (primarily Linux)
  • 3-5 yearsâ�� experience scripting in Perl, Shell scripts, etc
  • Understanding of TCP/IP, DNS and computer networks
  • Prior experience with tape hardware a plus
14

Satcs Operations Manager Mss Level Resume Examples & Samples

  • 1)Must have held an FAA 2152-FV-J/FG-14 or above regional or headquarters position for at least 1 year (52 weeks); OR
  • 2)Must have been facility rated or area certified for at least 1 year (52 weeks) at an ATS facility; (Note: an employee who has been facility rated or area certified for at least 1 year (52 weeks) in an ATS facility that is upgraded is considered to meet the qualification requirements of the upgraded position, since he or she has been performing the higher graded work; OR
  • 3) Must have held a MSS position for at least 1 year (52 weeks) in an ATS facility
15

Operations Center Technician Level, Level Resume Examples & Samples

  • Associate degree in IT or related industry. Equivalent combination of education and experience may be used
  • 0 – 3 years of experience directly related to the duties and responsibilities specified
  • Ability to work with vendors and to negotiate through challenging situations with both internal and external customers
  • Ability to communicate effectively with customers who may have a limited knowledge of computer systems operations and equipment both verbally and written
  • Ability to methodically analyze alarms and events and determine appropriate response based on training and documented procedures
  • Ability to multitask, prioritize and respond effectively to many requests and requirements
  • Basic knowledge of network management and monitoring tools, LAN/WAN technologies, switching, routing, and the TCP/IP protocol suite
  • Basic knowledge of modern desktop, network and server hardware, operating systems and peripherals including MS Windows Server 2003-2012 and Linux/Unix systems
  • Basic knowledge of backup systems, tape handling and processes
  • Working knowledge of Microsoft Office products including Outlook, Excel, Word and Internet Explorer
  • Possess the skills and knowledge necessary to know when to ask for assistance or to escalate a problem to management for direction or guidance
  • One or more Certifications in A+, Network+, CCNA or equivalent. If certification is over 3 years old, candidate must have recent data and/or network operations experience
  • Preference will be given to candidates demonstrating healthcare experience in large, complex, distributed environments
  • 3 – 5 years of experience directly related to the duties and responsibilities specified
  • Working to advanced knowledge of network management and monitoring tools, LAN/WAN technologies, switching, routing, and the TCP/IP protocol suite
  • Working to advanced knowledge of modern desktop, network and server hardware, operating systems and peripherals including MS Windows Server 2003-2012 and Linux/Unix systems
  • Working to advanced knowledge of incident management and change management processes including ITIL, MOF or other standard based processes
  • Working to advanced knowledge of backup systems, tape handling and processes
  • Ability to work independently on assigned shift with little to no supervision required
  • Ability to mentor and train Level 1 technicians
  • Ability to problem solve quickly and effectively
  • Ability to identify process improvements and recommend solutions
  • 5+ years of experience directly related to the duties and responsibilities specified
  • One or more Certifications in A+, Network+, CCNA or equivalent
  • Advanced knowledge/expertise of network management and monitoring tools, LAN/WAN technologies, switching, routing, and the TCP/IP protocol suite
  • Advanced knowledge/expertise of modern desktop, network and server hardware, operating systems and peripherals including MS Windows Server 2003-2012 and Linux/Unix systems
  • Advance knowledge/expertise of incident management and change management processes
  • Advanced knowledge of incident management and change management processes including ITIL, MOF or other standard based processes
  • Ability to work independently across all shifts
  • Ability to mentor and train Level 1 and 2 technicians across all shifts on all Operations Center functions and procedures
  • Ability to determine process improvements, recommend solutions and implement them effectively across all shifts providing proper communication, training and follow-up to ensure success
  • Ability to serve as an internal team escalation point for Operations Center responsibilities
16

Operations Manager Level Resume Examples & Samples

  • Manage operational reporting, i.e. performance, capacity, availability reports and any associated improvement activities
  • Identify new service improvement and value adding opportunities to and for our clients, thereby contributing to increased revenues for Dimension Data
  • Proactively drive operational efficiencies and effectiveness of all contracted services
  • Communicate operational escalations to Client Service Manager
  • Experience in managing Base OS, AD and Exchange and Security would be most beneficial
  • Minimum of Matric
  • People management experience: client relationships, resource contract management, sub-contractors and 3rd parties
  • ITIL qualification \ experience preferred
17

Cyberspace Operations Engineer Level Resume Examples & Samples

  • MUST HAVE AN ACTIVE TS/SCI POLYGRAPH CLEARANCE
  • Minimum five years of experience as a Cyberspace Operations Engineer or related functional area
  • Seven to nine years of experience as a Cyberspace Operations Engineer or related functional area
  • Master's degree from an accredited college or university in Computer Science, Cybersecurity, Computer Engineering, or related discipline
  • Prior experience with watch operations and/or security operations
18

NDE Level, Radiography Operations Specialist Resume Examples & Samples

  • NDT Technique and NDT Procedure Development
  • Minimum 5 years of experience as a Level 3 in Radiography
  • Prior Level 2 certification in one or more: RT, UT, PT, ET,
  • Must meet NAS-410 Level 3 certification criteria
  • Knowledge & understanding of SNT TC-1-A & NAS-410 standards
  • Scope, delivery and implementation of inspection strategies and systems
  • Lean principles, Kaizan, Continuous improvement, 5s
  • Basic computer skills: Microsoft office applications - Word, Power Point, Excel
19

Operations Analyst / Entry Level Resume Examples & Samples

  • Provide decision making tools, analytical support, and performance feedback to management
  • Assist management with identification, investigation, and correction of production related variances
  • Create and maintain BOM structure and accuracy
  • Create performance reports to streamline analysis-to-action process and effectiveness
  • Follow safety policies and privacy procedures when handling company data
  • A high school diploma or equivalent is generally required for this position
  • Ability to work well in a team setting, be results-oriented, and work effectively on their own with minimal supervision
20

Proactive Operations Engineer, Level Resume Examples & Samples

  • 3rd level support entails data service as well as professional and efficient communication to the client and leadership role for team in incidents
  • Advanced troubleshooting on Cisco LAN/WAN equipment, Juniper Netscreen, PaloAlto and Sidewinder and Firewalls, Bluecoats, Loadbalancers (F5 and Cisco), More details on page 2
  • Implementation work (e.g. firewall changes (medium and high complex), Loadbalancer changes, etc)
  • Familiar with Monitoring tools (e.g. SMARTs, eHealth, W4N, SevOne)
  • Familiar with ServiceNow
  • Handle incident events (L2 &L3) and Incident/Problem escalation according to the defined standards
  • Responsible to document all troubleshooting activities into the incident record/ticket
  • Manage and implement upgrades to the network infrastructure as required and ensure all work is carried out to a high standard
  • Interface with external vendors to ensure high standard of fault resolutions
  • Provide a technical point of contact between user/IT groups to ensure effective support
  • Co-ordinate with other international proactive operation teams to resolve regional/global problems
  • Project collaboration with implementation teams
  • Further development of existing network infrastructure
  • Develop good technical awareness of new product developments in emerging technologies
  • Manage own work effort effectively
  • Work on their own initiative, recommending and implementing improvements to the network
  • Good understanding in LAN architectures (e.g. Ethernet, Fast Ethernet, GIG Ethernet)
  • Good understanding of switching protocols (e.g. Spanning-tree, VTP, HSRP, Trunking)
  • Understanding of WAN technologies (e.g. MPLS, E3, DS3, ISDN)
  • Good understanding of routing protocols (e.g. EIGRP, BGP, etc)
  • Experience in Cisco products is essential (e.g C2950, C3800, C4500, C7600, C6500, Nexus N5K, N7K, ASR etc.)
  • In depth experience in troubleshooting and administration of Bluecoat proxies
  • In depth experience with Loadbalancers; Cisco GSS, CSS, ACE,DD, LD & F5
  • In depth experience in troubleshooting, administration and implementation of Firewalls (Netscreen, Sidewinder and PaloAlto)
  • Experience with DNS applications (e.g. QIP/RunIP)
  • Experience with DHCP/WINS/DNS name services
  • Delivery of specifications within allocated timeframes according to function standards
  • Successful management and prioritization of wide range of tasks
  • Quality of technical capabilities
  • Effectiveness of the relationship with user groups/IT department
  • Customer facing skills (good inter-personal and communications skills)
21

Managed Services, Operations Analyst Level Resume Examples & Samples

  • Understand and Deliver Managed Service offerings as outlined in the CDW Service Descriptions and Service Catalog
  • Understand and follow the processes and procedures defined in the CDW ManS Standard Operating Procedures manual (SOP)
  • Primarily responsible for providing top-level technical support, including problem resolution, technical change implementation, telephone and one-on-one technical support within defined service level agreements for clients
  • Provide detailed and effective communication to internal and external customers
  • Clearly and concisely articulate problems and solutions for issues to clients both over the phone, via e-mail and in person
  • Provide 24 X 7 support to critical systems and ensure availability objectives are met
  • Provide alert response as well as email and telephone technical support for data center and managed services clients
  • Take ownership of the incident/request and drive it to resolution
  • Document and track troubleshooting steps, incident solutions and support requests
  • Keep clients informed throughout the process and follow up with them to ensure satisfactory resolution
  • Guide and mentor less experienced teammates by providing technical support, training, and direction
  • Document and record time
  • As a Operations Analyst I provide Entry Level technical services with supervision from Supervisors, Team Leads, and Technology Owners
  • Ability to follow through with tasks, projects, troubleshooting with supervision
  • Handles several tasks simultaneously (ie: troubleshoots and develops internal network, responds to emergencies)
  • Communicates with Manager all events that are not anticipated (new product requirements, equipment failure, design changes, schedule changes)
  • Responds to all customers professionally and courteously and relays any customer questions or concerns to manager
  • Demonstrates and actively promotes an understanding and commitment to the mission of CDW through performing behaviors consistent with the CDW Way
  • Assist in creating and documenting policies and procedures
  • Understand SLAs in a production environment and proactively strive to meet the commitments
  • Provide support to Service Account Managers, Situation Managers, Project Managers and product developers
  • Review assigned service requests daily, following up and providing status updates to clients; ensure data pertaining to the status of service requests is entered into the problem tracking systems accurately and promptly to provide an up-to-date picture of service delivery status and backlog
  • Supports and conducts self in a manner consistent with customer service expectations
  • BA/BS degree in Computer Science, Mathematics, Electrical Engineering, or related discipline; equivalent experience acceptable
  • Associate’s degree in a computer-related field, plus one year of experience in a relevant technical role, OR
  • If no post secondary degree, a minimum 2 years in a technical support or systems administration role maintaining high service levels in a demanding environment
  • Capable of resolving critical issues in a time sensitive manner, cognizant of requisite service levels
  • Ability to establish customer trust and confidence in the CDW Managed Services knowledge of and concern for customers’ business needs
  • History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the customers while meeting deadlines
  • Critical attention to detail and solid creative problem solving skills
  • Ability to perform intermediate root cause analysis
  • Strong organizational, analytical, and problem solving skills
  • Customer Service focused and a high level of professionalism
  • Ability to consistently follow policies and procedures
  • Hands-on experience in a large Data Center environment