Operations Director Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the operations director job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired. Read the complete guides below for more details.

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  • Pick from the thousands of curated job responsibilities used by the leading companies

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JR
J Reichert
Jerome
Reichert
2201 Ruthie Loop
Boston
MA
2201 Ruthie Loop
Boston
MA
Experience Experience
02/2014 – present
Philadelphia, PA
Regional Operations Director
Regional Operations Director
02/2014 – present
Philadelphia, PA
Regional Operations Director
02/2014 – present
  • Ensuring staff development including orientation, in-service education, continuing education, and evaluation of staff
  • Providing strategic direction to internal corporate teams on the design of new innovations and the deployment of these innovations at a national level
  • A commitment to the greater good: We are a community first, a company second. Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
  • Performance-based compensation and rewards for your hard work
  • Managing individual work streams and communicating recommendations to senior operational management on a consistent basis
  • Conducts and ensures the completion of performance reviews
  • Thrive in a company that will challenge you to "Get Stuff Done" and reward you with incentives the right way - top performers earn more
04/2009 – 01/2014
Philadelphia, PA
IT Operations Director
IT Operations Director
04/2009 – 01/2014
Philadelphia, PA
IT Operations Director
04/2009 – 01/2014
  • Providing IT operations leadership across application programs, development governance and system support on a global basis
  • Provide direction, guidance and leadership within a multi-disciplined group of systems professionals comprised of software developers, analysts, database, and network professionals, telecom specialists, hardware professionals and network admins
  • Manages the Customer Interface for ICT, ensuring customer input into work prioritization, and feedback and communication of any impacts of such prioritization decisions to the customers
  • Maintains for Configuration Management records of deployed ICT assets (H/W and S/W) and associated maintenance and licensing, and Controls proliferation and obsolescence of said ICT assets
  • Ensure infrastructure technology roadmaps are up to date to support technology changes, emerging technologies, technology regulations, cybersecurity protection, in cloud and in virtualized hosting
  • Provide superior customer service for corporate clients through management of KPI driven performance metrics
  • Establish and strengthen project and operational governance to ensure overall project management compliance and efficiency
11/2001 – 10/2008
Houston, TX
Operations Director
Operations Director
11/2001 – 10/2008
Houston, TX
Operations Director
11/2001 – 10/2008
  • Conduct formal performance reviews and provide feedback to team members. Work with team members to improve, trace and develop are of poor performance
  • Drive performance management and talent development to create a high performance culture
  • Foster a learning environment and develops others. Provide coaching, performance reviews to direct reports, and employee development
  • Performs management functions of staff selection, compensation, development, discipline, performance reviews and/or terminations
  • Help improve the continuous improvement culture and establish practices to drive process improvement mindset
  • Manages and ensures consistent application of human resource processes including career development, performance management within area of responsibility
  • Provide support and oversight to ensure audit performance is not only “green”, but provides year over year improvement
Education Education
Bachelor’s Degree in Human Services
University of Massachusetts Amherst
Bachelor’s Degree in Human Services
Skills Skills
  • Strong knowledge of applications and resources available for account management
  • Excellent relationship skills, highly collaborative - can build rapport and credibility quickly with all levels of the organization
  • Knowledge of professional discipline and applies knowledge to influence decisions
  • Comprehensive knowledge of and ability to apply budgeting processes and financial management tools
  • Strong industry and company business knowledge
  • Ability to proficiently use computer and standard office equipment
  • Strong organizational skills; attention to detail
  • May maintain specialize technical skills in a disease state hold expert medical knowledge on reimbursement strategies and/or possesses functional knowledge
  • Team player who is adaptable to a fast paced and quickly changing environment
  • Strong desire and ability to be a change-agent, providing experience-driven recommendations with team-building diplomacy
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1

Trade Operations Director Resume Examples & Samples

  • Manage and coordinate with counterparty senior relationship management team
  • Participate in the design of Trade Operations strategy and implement
  • Drive the delivery of the Trade Operations strategic initiatives with counterparties and internal parties
  • Ensure appropriate statistics are development and distributed to monitor the performance counterparties
  • Contribute to senior management meetings and the overall strategic direction of the investment operations function
  • Continue to develop automation and efficiency initiatives to provide a scalable platform
  • Significant experience of managing and leading Investment Operations or middle office teams in a global or cross regional capacity
  • Preferably a qualified to degree level with finance related professional qualifications, e.g. CFA, IMC, IOC, etc
  • Change management experience, e.g. implementing complex regulatory requirements and large functional or platform migrations
  • Experience of working in a client facing environment would be desirable
  • Demonstrate strong technical knowledge of investment products and markets
2

O&t-global Process Operations Director Resume Examples & Samples

  • Uniform testing approach for remaining Go To Common GCG target countries, enhanced quality of testing due to common frame and sharing/implementing lessons learnt and increased business confidence of deployment readiness due to planning and engagement activities
  • There will also be a resultant cost benefit and increased quality
  • Insight into large-scale transaction processing in an international setting, as well as strong management competency in systems implementation/optimisation to support such an environment
  • Possess a high level of energy and initiative, be capable of functioning as a collaborative partner and value-added business contributor to the operations management team
  • An ability to 'lead' and 'do'; providing leadership, direction and support to the team as well as personally produce work, including operational forward thinking presentations, performance metrics and risk management oversight
  • Strong interpersonal, analytical, problem solving, organizational, prioritization, decision-making, and conflict resolution skills
  • Positive energy, "spirit of collaboration" and partnership to the function, building effective relationships across the various stakeholders/disciplines involved in any given initiative to work towards the common business goals
  • Excellent oral and written communication skills, including presentation skills and ability to communicate with leadership across business teams
3

Operations Director Resume Examples & Samples

  • Build strong relationships both internally & externally with clients
  • Work with other senior management globally to set strategy, budget and operational procedures
  • Analyse departmental processes and work with transformation teams to improve overall processes & procedures
  • Be globally mobile and willing to travel at relatively short notice
  • Visit clients to resolve any issues and identify suitable solutions etc
  • Promote and implement customer service excellence in line with client agreements
  • Substantial leadership and operational experience
  • Significant experience in leading large and global operations
  • Substantial negotiation experience with customers and vendors
  • Ability to influence across functional activities (sales, finance, operations, legal, pricing)
  • Excellent analytical and judgement skills
  • Strategic thinker with strong execution discipline
  • Proven Profit and Loss experience
  • Outstanding communicator at all levels, especially to senior level audiences
  • Strong operational/IT experience across multiple platforms
  • Strong track record of driving productivity/controllership enhancements
  • Cross functional experience
4

Operations Director Resume Examples & Samples

  • Oversee and manage production work done by your team of Operations Managers
  • Assist in the management of major contractor vendors as assigned
  • Assist in future date and venue research, procurement and tracking as assigned
  • Oversee onsite registration process
  • Oversee the creation, production and revision of show floorplans
  • Coordinate and assist in implementation of business operating plans and budgets
  • Function as Operations Manager on specifically assigned shows
  • Assist in recruitment, training, development and evaluation of Operations Managers
  • Manage EDC Coordinator, as required
  • Manage Floor Plan Operator, as required
  • Work cooperatively with industry groups, functional staff and associations in their role as
  • Contributor to the overall success of each show
  • Function as integral part of overall effort in performing additional duties as required
  • 5 or more years management experience preferred, with at least 3 years of management level trade show operations experience. Prior management of managerial level staff preferred. Negotiating experience required. Computer experience required
5

Operations Director Resume Examples & Samples

  • Provide strategic leadership in the planning and delivery of technical operations in pace with the growth of the business in Korea
  • Develop and implement programs and initiatives that drive cost effectiveness, efficient operations and technical improvement to meet current and future business requirements
  • Function as the key technical resource to regional management in technical planning and decision making
  • Prepare and maintain strategic and operating plans to support capacity planning and forecasting requirements
  • Oversee infrastructure development, continuous process improvement, and scalability issues
  • Provide regional direction in areas of policy and planning for all operating procedures relating to technical operations
  • Provide strategic analysis and recommendations for our strategy in the local market, and provide key information to global teams
  • Support the managing director, as needed across a broad range of project management activities. Maintain project schedules and monitor milestones related to products
  • Manage and support project managers, Platform Services and IT teams and general technical operations in the Korea region. Ensure proper resources are allocated
  • Anticipate, identify, and troubleshoot issues on a proactive basis, and ensure that plans are put in place and executed in order to provide timely resolutions
  • Aggressively pursue and drive progress to projects by fearlessly coordinating, communicating, and working effectively with functional organizations in the Korea, APAC, and US offices to ensure that issues are given visibility and that support is in place as needed
  • Oversee all people management activities for operations including staffing planning, performance management, training and career development
6

Area Operations Director Resume Examples & Samples

  • Ensures staffing optimization – right people, right place, right time – throughout the area. Coordinates center staffing on a daily basis, based on budget, patient flow, employee illness/PTO, and other relevant factors
  • Ensures an efficient referral process and proper communication with clients, patients, and specialists. Develops and/or manages procedures and systems to respond to customer issues; brings issues to successful resolution; follows up to ensure the efficacy of the problem management process
  • 3-5 years direct multi-site management experience. Healthcare experience preferred
  • Superb skills leading people and processes to exceptional execution. Effectively manages the activities of multiple assigned centers, while maintaining connectedness with the overall business strategy
  • Exceptional customer service and communication (verbal and written) skills, and ability to work effectively with diverse groups of individuals. Excellent follow-up skills, interpersonal skills, and strong analytical and problem-solving abilities
7

Internship Center Operations Director Resume Examples & Samples

  • Establishes and maintains a warm, welcoming, and professional atmosphere for our colleagues, patients, and customers. Provides a spotless, professional facility to welcome our patients and guests, which includes managing the appearance and overall condition and aesthetics of the center. Schedules and oversees ongoing maintenance and repairs of center equipment and facility, including communication and follow up with all vendors
  • Maintains excellent customer and patient relations by ensuring needs and expectations are consistently met. Maintains customer communication and works toward accommodating customer needs/requests. Reviews, submits, and approves customer protocol information
  • Ensures that patients are treated as individuals and are attended to expeditiously and courteously by colleagues. Empowers center colleagues to assess center processes and work flows to continuously improve the patient experience
  • Two to three years of direct management experience
  • Strong service philosophy and a focus on achieving all aspects of defined service standards
  • Excellent telephone and personal etiquette. Outstandingly warm, positive, energetic, and professional demeanor. Effective oral and written communication skills. Tactful and diplomatic communication style
  • Working knowledge of principles and practices of personnel recruitment, selection, coaching, and other aspects of performance management. Effective performance assessment and management skills
  • Proficient in computer applications such as Word and Excel
  • Strong organizational skills. Ability to coordinate and prioritize multiple tasks in a fast-paced environment without direct supervision. Ability to identify areas of concern, develop an action plan, and execute on the plan
  • Ability to resolve colleague, customer, and patient issues in an effective and timely manner. Results and resolution-oriented. Both process and product-oriented with ability to think “outside the box” for creative solutions
  • Financial acumen and ability to convert strategic goals and objectives into implementable plans and programs. Must be both tactical and strategic, and able to communicate overall strategic vision, as well as the execution details to management and center staff
  • Effectively lead a team in conflict resolution, team building, interpersonal relationships, mentoring, and motivating
  • Ensure integration of planning and work with cross-discipline teams to maximize results
  • Highest levels of cognitive and adaptive ability. Must utilize sound judgment, reliable rationale, and common sense
8

North American Foreign Exchange Operations Director Resume Examples & Samples

  • Reconciliation, documentation and settlement of proprietary and liquidity transactions
  • Good knowledge of ISDA Definitions and the FX market/product suite as well as great accuracy and attention to detail are essential. Prior experience in handling complex products (Interest Rates, FX, Credit, Equities or Commodities with preference for FX)
  • Mature and professional individual with excellent oral, written and interpersonal communication skills who are able to communicate at all levels
  • Teamwork is of great importance where sharing information is key to achieving the team objectives
9

Operations Director Resume Examples & Samples

  • Manage day to day financial processing for card benefits, including processing POs and invoices, pulling transaction and account data for billing purposes; design and produce reports to facilitate forecasting and provide insight on expense horizon
  • Serve as the lead for development of operational content, ensuring clarity and consistency in support of various stakeholders, serve as the lead to ensure consistent content resides on card services internal sites, and across media/sources
  • Create and produce key operational performance dashboards to facilitate information flow across teams for various business metrics; refresh data, providing business insights to socialize performance with various stakeholders
  • · Lead continuous improvement efforts to improve efficiency and effectiveness of operational practices
  • · Support better management reporting, information flow and management, enhance business processes and organizational effectiveness
  • Participate in budgeting, forecasting and planning process
  • Manage and increase the effectiveness and efficiency of cross-functional relationships by fostering an environment that encourages teamwork, good coordination and open communication
10

Group Operations Director Europe & Asia Resume Examples & Samples

  • University degree in a related field
  • Excellent verbal and written English communications skills
  • 15+ years of experience working on operations activities, such as project management, financial management, employee management, contract management, and/or customer service management within a professional services company
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources, employee relations, contracting, business development, and coordination of people and resources
  • Knowledge of principles and processes for providing consulting or other professional services. This includes customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction
  • Knowledge of economic and accounting principles and practices and the analysis and reporting of financial data
  • Knowledge of project management principles and practices to execute projects effectively and efficiently
  • Knowledge of the business of providing consulting or other professional services in a number of markets (e.g., national and regional governments, European Union, commercial). This includes understanding how contracts work, the differences between different types of contracts, and how profit is earned as part of each contract
  • Advanced degree in a relevant field
  • Experience managing P&L in a consulting environment
  • Project management professional (PRINCE 2 or equivalent) certification or other related certifications
  • Consulting firm experience
  • Competency/fluency in French
  • Strong project and people management skills
  • Ability to work successfully with peopl e at all levels within the company, and develop networks and build alliances/partnerships across the Group and company
  • Effective oversight, reporting, communication, and facilitation skills. Ability to resolve conflict and build consensus
  • Strong project management and detail-orientation
  • Honesty and integrity
11

Area Operations Director New Graduate Concentra Resume Examples & Samples

  • Ensures consistency of playbook execution across assigned area. Drives consistency of processes and use of tools. Ensures company policies, procedures, and operational practices are effectively maintained within each clinic. Leads team on maximizing the customer experience
  • Acts as the liaison for our Top 20 clients to ensure optimal customer service
  • Evaluates KPIs and trends in assigned area, and provides solutions to close the any performance gaps
  • This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management
  • Thorough understanding of all Concentra policies and procedures pertaining to center operations, the Central Business Office, outcome assurance, marketing, and any administrative functions
  • Understands and complies with the state-specific workers compensation regulations
  • Basic understanding of financial statements, word processing, and spreadsheets
  • Has vision, anticipates future consequences and trends accurately; has broad knowledge and perspective; creates competitive and breakthrough strategies and plans. Introduces or develops new ideas and processes which improve performance and productivity, and generates insights through thought leadership. Leverages business intelligence, data, insights, and other research to drive differential value and expand Concentra’s capability to compete
  • Strong group presentation skills. Ensures understanding regardless of the communication vehicle; understands the needs and perspectives of others and tailors delivery accordingly; shares information appropriately; actively listens
12

IT Operations Director Resume Examples & Samples

  • Direct a 24x7 global team of 50+ employees and 50+ consultants
  • Responsible and accountable for developing a strategic business plan for the EBSO & DevOps department that will meet current and future business goals of Integrations
  • Take Continuous Integration and Continuous delivery practice to next level
  • Provides thought leadership in IT strategy, operations, cost optimizations, innovation and efficiency improvement
  • Support and optimize global Enterprise Applications Infrastructure for our internal operations
13

Medicare Part D Plan Operations Director Resume Examples & Samples

  • Bachelor’s degree in Business or related area of study
  • Five (5) years’ experience in Medicare or Part D plan operations
  • Expertise in healthcare information analytics and reporting
  • Familiarity with regulations and statues impacting the prescription drug plan environment
  • Demonstrated ability to interact effectively with internal and external partners
  • Knowledge of and experience related to publicly funded healthcare programs
  • Proficient in managing multiple projects/tasks to meet contractual guidelines
  • Ability to travel approximately 25% of the time
  • Medicare experience (preferred)
  • Master’s/MBA degree (preferred)
14

Service Operations Director Resume Examples & Samples

  • Conduct customer research, competitive intelligence, industry analysis, trends, economic environment and competitive activity
  • Distill research into meaningful business program strategies
  • Align product strategy with organizational goals and program strategies
  • Design and develop opportunities for driving digital Humana business objectives, and establish KPIs to effectively quantify outcomes
  • Define business cases and financial objectives
  • Ensure product value proposition resonates with customers and conduct customer research to measure product appeal and success
  • Work with product development in defining product requirements to ensure they meet growth objectives
  • Prior experience with the design and development of an enterprise IVR strategy
  • Solid understanding of operations, technology, communications and processes
  • A creative, strategic thinker who can also execute and deliver results in a fast-paced environment
  • Proven ability to lead teams in both direct and indirect reporting relationships
  • Proven ability to lead through ambiguity in complex situations
  • Experience challenging traditional thinking and proven success leading large scale change initiatives
  • Proven ability to collaborate with business partners, colleagues, and customers to co-create solutions
  • Excellent verbal and written communication skills, with strong presentation skills
  • Experience presenting and interacting with all levels of the organization including senior leadership
  • Experience with Customer Relationship Management (CRM) platforms
  • Familiarity with Consumer Experience Design Principles
  • Strong comfort with financial acumen including experience managing data
15

Technology Operations Director Resume Examples & Samples

  • Define, report on, and execute against the vision, goals and critical success factors for this tower
  • Capacity planning and management
  • Prepare business cases for staffing decisions; approve recommendations on hiring and staffing decisions
  • Evaluate and execute appropriate staffing plans in order to achieve departmental goals
  • Provide leadership, direction and support to all Operations staff globally
  • Expense management and financial planning
  • Collaboration with global stakeholders
  • 10+ years of experience and/or knowledge with Information Security/Risk Management
  • 3+ years of experience with risk and controls analysis or related; is preferred
  • Bachelor’s Degree preferred; MBA or a masters degree in Risk Management, Operations or similar discipline preferred or equivalent experience
16

Nahe / Proed Operations Director Resume Examples & Samples

  • Producing detailed analysis to identify addressable and achievable market by geography, offering and client profile
  • Creating scenario driven modeling to enhance sales coverage and go-to-market strategy, offering and client profile
  • Creating automated reporting that identifies key lagging and leading indicators that allow the management and the business to adequately measure progress against end-state goals and in process metrics
  • Partnering with sales leadership and field managers to ensure alignment on strategy, key actions and business goals
  • Providing supportive feedback to sales leadership to ensure corrective actions are put in place when results are not achieved
  • Meeting planning and logistics for bi-weekly sales meetings, Sales Management meetings, Sales and Marketing Kickoff meeting, Educause and User’s Conference. (All of these meetings/conferences are centered around the continuous training of the sales team. These meetings ensure that all members of the sales team are fully informed on new product developments, releases, services, processes, promotions, etc. Agendas are set with the assistance of the entire sales management team)
  • Serving as the liaison between Marketing and Sales to ensure proper flow of communication and business goals
  • Coordinating and tracking new hire training
  • Consolidating the weekly forecast report
  • Assisting in a variety of projects as needed around Prospecting, SFA product, Process improvement, etc
  • 10+ years minimum professional experience, preferably in the technology sector
  • Experience in sales operations required with proven track record in data driven decision making environment
  • Proficient in SalesForce.com, Excel, PowerPoint, Word, Outlook
  • Strong writing and communication skills
  • Strong ability to work both individually and as a team
  • Ability to swiftly develop positive relationships with others throughout the company
17

Risk Management Technology Operations Director Resume Examples & Samples

  • Define, report on and execute against the vision, goals and critical success factors for this tower
  • Improve current processes and drive positive change in: controls, data quality, regulatory compliance, and on-boarding/off-boarding initiatives
  • Responsible for expense management and financial planning
  • International travel required
  • 10 + years of experience with Information Security/Risk Management
  • Minimum of 5-7 years of management experience in global operations and/or technology risk management
18

Global Saas Operations Director Resume Examples & Samples

  • Provide cloud hosting service management strategy, process, and procedures across the organization
  • Lead multiple cloud solution architectures to monitor the system and verify that it operates at maximum performance and reliability, designing in additional efficiencies as opportunity permits
  • Develop and mentor a high performing team of global professionals
  • Produce regular and accurate service management reports to IT and business leadership
  • Provide strong leadership, guidance, and direction related to cloud hosting service delivery
  • Work closely with Engineering, Data Center Operations and our technology vendors to ensure SLAs are met and quality meets or exceed expectations
  • Manage the execution and support of efficient application release procedures and processes
  • Manage adherence to security and compliance safeguards, policies and procedures
  • Manage the vision, design and deployment of cloud infrastructure, including compute, storage, and network systems for Cloud Hosting
  • Partner with Global Services and Support teams to provide world class support, leading edge technical capabilities and compute service delivery and management
  • Align implementations and architected solutions with internal standards, processes, policies and procedures
  • Managing change, assets, and documentation for top quality support
  • 10+ years of experience in a related function is preferred, a portion of which ideally within an enterprise software company
  • 5+ years of experience managing high-volume customer-facing SaaS applications is required
  • Understanding of/experience with the following disciplines
19

Operations Director Resume Examples & Samples

  • Figurehead for the Limerick Operation spanning over 100 employees
  • Execution of company strategy locally
  • Responsibility for direct management of three operational teams
  • Day to day management of the center
  • Operational metrics to include team productivity, quality and staffing
  • Dealing with government and developmental agencies and maintaining relationships
  • Developing and representing company brand in the region
  • A proven leader of people, with at least five years of people management experience
  • Strong coaching and leaderships skills
  • Committed to working in a customer facing role; motivated by providing great service
  • Demonstrate a strong track record of problem solving and attention to detail
  • Thrive when under pressure and busy
  • Proven capability of responding readily and flexibly in a fast changing environment
  • Someone who can enforce strategies and plans for the business
  • Technology literate, process improvement mind-set
  • A passion for developing people and coaching
  • Calm and unflappable and can make good decisions under pressure
20

Operations Director Resume Examples & Samples

  • Bachelor’s degree in Engineering, Finance or Accounting
  • 10 years of experience in Financial Operations or Financial Services industry
  • Minimum 3 years of experience in leading teams
  • Proven track record in implementing change; and successfully delivering timely results, working cross functionally and independently; able to cope with complexity
  • Strong verbal and written communication skills, fully bilingual (English and Spanish); ability to tailor communications to varying audiences and confidently articulate potential cost/benefit to the organization
  • Manages customer relationships… Partners with external stakeholders to shape future outcomes and create mutually beneficial solutions. Works with customers to create lasting relationships
  • Clear thinker… conveys a clear and inspiring message which connects employees to the business’ vision
  • Uses knowledge, experience and instinct to make accurate and timely decisions
  • Develops and implements simple, fast, and nonbureaucratic methods to accomplish objectives
  • Proactively solicits support to implement desired changes… partners with North American teams
  • Team player committed to success; capable to work within cross functional teams in a fast paced, changing environment; drives enthusiasm and optimism through teams and the broader Organization
  • Strong analytical, process improvement and quality oriented skills; applies process rigor to achieve define goals. Attention to detail and follow up skills. Leverages technology to win
  • Greenbelt or similar Lean/SimpLean certification
  • Regulatory experience
21

Medicare Operations Director Resume Examples & Samples

  • Align with Humana’s Integrated Care Strategy, with a personal commitment to lead operations with a keen focus on quality of care and optimal outcomes for our members
  • Assume responsibility for provider focused operations within the Intermountain Region, including performance objectives aligned with corporate and regional objectives
  • Track and report operational metrics with recommendations for ongoing cost containment and improved performance opportunities
  • Collaborate with National Contracting, Medical Management, Provider Development and other core functions to develop and reinforce collaborative risk-based relationships with provider partners in the region
  • Develop trust and credibility with cross-functional corporate and field-based leaders to maintain “One Humana” goals
  • Create innovative partnership opportunities which increase shared reward opportunities with providers; develop tactics which integrate Humana’s health and well-being strategies and commitments into provider orientation and ongoing communications
  • Represent Humana across the region; Act as a progressive thought leader on Health Care Reform initiatives and Humana’s approach to improving our health care system
  • Ensure successful execution of attracting, developing, motivating, and retaining organizational talent
22

Clearing Operations Director Resume Examples & Samples

  • Strong communication / phone skills The ability to work under pressure and multitask
  • Strong team work
  • Able to demonstrate clear examples in previous work experience of where processes have been enhanced
  • A Levels or equivalent
23

Operations Director Resume Examples & Samples

  • Excellent written English and Mandarin
  • Able to work under pressure effectively to meet deadlines through and with others
  • Advanced knowledge of computerized logistics/supply chain systems and reporting methodology
  • Preferably knowledge of SAP system
  • Positive in the face of business changes that impact their work and procedures - remains flexible and takes prompt action
  • Comfortable solving new or unfamiliar problems
  • Implements high standards of quality and accuracy
  • Sound commercial acumen, can interpret and explain complex statistical information
  • Identifies and multiple and varied solutions to problems/issues and supports own decision with logical explanation
  • Strong and effective communication and interpersonal skills, both verbal and written at all levels
  • Strong team management skills
  • Good PC skills: Excel Spreadsheets, Word, Power Point
24

Operations Director, Operations Efficience Resume Examples & Samples

  • Lead a cross functional team representing operations, issue management and store systems to identify efficiency opportunities, develop a clear operational strategy and execution roadmap
  • Work to resolve business issues and implement solutions in areas that include organizational effectiveness/development, strategic planning, or process improvement
  • Develop team to work more effectively to influence change across the organization to align Sephora strategic plan
  • Support assessing the future development of operations systems its employees and support building business plans to fund needs for evolution
  • Act as liaison with department leaders to develop, advise and implement efficiency gains
  • Provide measurable tracking of project results and hold partners accountable for their commitments
  • Present weekly updates of progress, obstacles and next steps to different levels in the organization
  • Research industry standards and competitors to benchmark objectives and form a vision for execution
  • Bring a specialized management consulting expertise to improve the bottom line performance of Sephora
  • Serve as a change agent, coach, educator or facilitator within Sephora
  • Work with cross-functional business partners to lead strategic projects, improve stores processes and assist in developing, delivering and implementing retail initiatives and support tools
  • Interview a variety of subject matter experts to gather, analyze and compile project content, build project plans, and presentations to ensure all points are captured
  • Present project milestones and escalate issues in a timely manner with a variety of audiences
  • Learn to act as a store expert, serving as a thought leader for projects, driving change across the organization, and building strong relationships with cross functional departments
  • Act as the primary liaison with applicable departments, ensuring that all initiatives and enhancements are focused on improved business processes for stores and enhance productivity in stores
  • Support cross functional partners to drive processes, align on priorities and deliver a comprehensive plan including milestones/timing of work to be done and key performance indicator improvements in the stores
  • Represent retail operations in cross functional meetings and ensure decisions support overall operating model and strategy
  • Work cross functionally to ensure analytics to support operations projects are accurately represented
  • Travel to Sephora stores as needed to check on project process and traction
25

Franchise Operations Director, ZJ / HN Resume Examples & Samples

  • Lead the Joint Business Planning and Building: Organize and guide an aligned comprehensive 3-year local SBP and EBP based on Shengli strategy alongside with bottling group/Bottler/local Op. team and leverage BU/Franchise’s functional support. In addition, FOD need to assist Franchise GM to develop whole Franchise plan with other lead team member
  • Align Local initiatives planning & execution: Align and agree with bottler management/Op team to identify business opportunities and turn it into local initiatives in light of Shengli’s direction, seek the expertise and resources support from BU/Franchise to elevate/improve business performance
  • Inspire Bottler counterpart to deliver business goal:Interface and engage bottler/Op team in the delivery of key business indicators, Import and export best practice world-wide to drive business growth. Motivate system(KO, Bottler) to win with positive energy, inspire BO to hit the BP and beyond. Active sales management and forecasting
  • Align local marketing/commercial strategies, resources allocation with bottler/Op team: Interface and align the planning of national consumer marketing strategies, OBPPC strategy, segmented execution plans. Guide the post tracking of the national campaign on the opportunities identification and make correction as required; Lead and align on the resource allocation(DME) and regular review
  • Steward the management routines: Consistent with company processes, such as pre-CMR, CMR, leadjoint business meeting/ market visits with bottling group/bottler to identify business opportunity and drive business improvement. Ensure constructive and collaborative relationship at all level focus on the need to win in market and create value for the system
  • Lead Business diagnosis: Guide and Coach team to synthesize shopper/ consumer insight, competitive analysis, commercial planning, and execution to identify opportunities, monitor and measure performance, make change if necessary. At time, FOD will lead or participate in the BU based strategic projects as China pilot
  • Manage the daily routines and market visit regularly : Prepare business & project update, meeting/report, Ah hoc report, Conc. call, networking; Rep KO on local function/event; Gather the First hand market intelligence/local project update via timely engagement with Bottler’s Sales people, meet customers, consumers in the market visit
  • Steward People development and system capability building.Build a strong Op. team to work with Bottlers effectively to deliver business goals; Develop operation capabilities via routine coaching, project initiative, and conduct hiring, terminations, performance reviews and compensation recommendations. Timely to build succession plan with Franchise GM/HR. Provide insight and support on bottler’s capability within their organization
  • Lead and manage the business with all stakeholders with discipline
  • Responsible for the hiring, performance reviews, termination, team leadership, work assignment for the direct report
  • Closely work with Franchise Op. mktg, commercial, Finance, BP, BU mktg. commercial, financé, BP on project basis
  • 15+ years experience in operation, trade marketing planning, customer management, consultancy agencies
  • Delivers results through leadership and working collaboratively.(proficient)
  • Flexibility, manages the complexities, strategic negotiation and persuasive skills
  • Business health analysis
  • Access Quality Standards
26

Operations Director w / Focus Resume Examples & Samples

  • AS or BS in Business, Management or other related field of study is preferred
  • Must have a minimum 3 years of custodial management experience
  • Must have experience with hard surface floor care and carpet care; must have understanding of chemicals utilized in cleaning processes
  • Multi-site or K-12 custodial management experience is highly preferred
  • The ability to manage in a diverse environment with focuses on client and customer services is necessary for success in this role
  • Must be able to respond effectively to changing demands, and have strong organization and time management skills
  • Excellent communication and customer service skills are needed
  • Must be familiar with MS Office
27

Operations Director Resume Examples & Samples

  • Proactively identify opportunities that improve the overall CEEMEA business using professional experience, industry knowledge, hard data and competitive intelligence
  • Continuously develop relationships with CEEMEA SMT and RMT to better understand and support regional priorities and identify new opportunities for improvement
  • Support ongoing strategic projects and initiatives from project management and thought-partnership perspectives
  • Develop intelligence on the media industry and extrapolate strategic insights to help identify new business strategic opportunities
  • Significant years' experience in management consulting or investment banking (top tier companies) or considerable years' experience in corporate and / or commercial division,
  • Prior assignments in sport, entertainment, research & market insights beneficial
  • BA/BS in business required; MBA from a top tier school a plus
  • Prior experience in TV, digital media or consumer oriented assignments preferable but not essential
28

Operations Director, Blizzard China Resume Examples & Samples

  • Serves as a technical expert across various teams, including the publishing team and acts as an advisor to the MD on technical issues and improvements
  • Work closely with publishing team to ensure the technical projects are developed and aligned with business objectives
  • Accountable for the projects assessment, coordination, resources engagement through working with HQ Technology and Game Development teams closely
  • Identify, troubleshoot, and champion technical issues that impact game operations working with CS, BONS, publishing team, and game development team
  • Accountable for identifying industry and new technology trends that can impact Blizzard operations in the region, and recommend strategy for regional action
  • Coach PMs and the operation teams so they understand technical implications and optimizations that the business requires. Focus should be on interdependence of technical operational issues and providing technical guidance as necessary
  • Participate in product launch planning and provide pro-active solutions
  • Oversee the localization and quality assurance (QA) team to implement practices and achieve state of the art quality on localized games for China
  • Oversee information technology (IT) to create optimum service conditions for our players and employees
  • Accountable for ensuring regional market data such as new IT / game development technology, infrastructure (bandwidth, IGRS) and other relevant technological trends in China that may impact our business are communicated to HQ’s product and technology development teams
29

Operations Director Resume Examples & Samples

  • Bachelor’s degree or equivalent experience in a related field
  • Five years of experience as a YMCA Director, or experience in a related field. Gulick Collaborative or Pioneering Healthier Communities involvement, a plus
  • YMCA Team-Multi Team Leader is preferred
  • Background must include strong skills in human relations, budgeting, sound fiscal management, program management, volunteer and staff development, board committee relations, staff supervision and annual campaign
  • Must be able to work effectively with a diversity of people, different backgrounds, abilities, opinions and all ages. Interacts regularly with members, volunteers, staff and other community leaders
  • Must have and maintain current CPR Pro/AED, First Aid, Oxygen Administration, Child Abuse Prevention, Blood borne Pathogens training, new hire orientation and other trainings required
  • Must have a thorough understanding regarding day-to-day management of YMCA business policies and procedures
  • Possess management experience and be competent in financial management, personnel policies, staff selection and development of business operations
  • Possess skills in managing multiple priorities, organization, attention to detail, communications, customer relations, motivating staff and volunteers
  • Ability to work cooperatively in a team environment to achieve results
  • With CEO approval hires, then trains, supervises and evaluates assigned staff
  • Oversee the development and management of all program budgets through appropriate guidance and supervision of Program Directors.Ensure that all programs and service offered are compliant with best practices
  • Review and evaluate on an ongoing basis the quality of program services, staffing, enrollment, and retention, seek funding, as needed
  • Represent the Y in a professional manner at community meetings
  • Assists in the marketing and distribution of membership/program information
  • Organizes and schedules program registrations
  • Compiles program statistics, monitor and evaluate the effectiveness of and participation in program
  • Develops and maintains collaborative relationships with other community organizations, as assigned
  • Works with Facility Staff on use of facilities for program activities and events
  • Collaborates with the leadership team to ensure the safe and responsible operation of the Y including rotating responsibilities for overall facility supervision and program coverage
  • Establishes new program activities and expands program within the community based, on needs
  • Leads fund raising activities and special events
  • Responds to all member and community inquiries and complaints in timely manner
  • Assists with assigned committees
  • YMCA Team Leader is required, Multi-Team Leader preferred
30

Operations Director Resume Examples & Samples

  • Bachelor’s degree in human services, business, public/NPO administration, accounting or equivalent
  • Minimum 4 years successful operational and management experience, preferably in similar non-profit agency
  • Proven record of successful fiscal management
  • Fundraising or grant management including metric measurement and data tracking preferred
  • Knowledge and experience in directing all areas of operations, including staff supervision and development, quality program development and implementation, fiscal management, human resources, volunteerism, and sound financial practices
  • Proven supervisory skills in hiring, training, evaluating staff. Demonstrated success as a proactive coach, mentor and role for staff
  • Strong proficiency in a variety of computer applications including Quickbooks, Microsoft Word and Excel
  • Understanding the nature and purpose of the YMCA and the respective roles of volunteers, members and staff, with the ability to recruit top community leaders to the organization
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community with a track record of building authentic, constructive relationships with others
  • Develops, monitors and reports annual operating budget to CEO and YMCA Board of Directors
  • Advises the CEO and Board of Directors on operational growth, program revenue, member recruitment and retention, pricing strategies, potential new development opportunities and collaborations
  • Develops and monitors risk management, health insurance, retirement and other employee benefit programs
  • Manages accounts payable/receiveable and works with staff to ensure proper accounting procedures are in place for camps, programs and facility
  • Responsible for overall quality program and service delivery
  • Represents and promotes the Y in local community
  • Provides leadership and support to the Annual Campaign and other fund raising events
  • Supervises program directors and approves staff performances and evaluations
  • Assists Program Directors in developing and controlling budgets, reviews and evaluates program efficiency
  • Works closely with staff to establish strategies for promotion and expansion of the Y’s programs and services within the community
  • Acts in the CEO’s absence, especially with regard to approval of expenses, emergency decisions and issues that require immediate attention
  • Works with the CEO and YMCA Board of Directors to implement the goals of the YMCA strategic plan
  • Must be proactive, self-directed and highly motivated
  • Demonstrated ability to multi-task, prioritize and work in a collaborative environment
  • Attends YMCA Board and Committee meetings
  • Willingness to further professional development, including attending YMCA trainings and ensure that staff stretches to achieve YMCA leadership levels
31

Operations Director Resume Examples & Samples

  • Accountable for the successful completion of assigned goals as measured by the number of members served, program growth and retention, program satisfaction, program quality, and the financial stability of Camp Arrowhead for Summer Camps/Sports/Conferencing & Rentals, Special Events and all other areas in your scope of work
  • To make decisions relative to all program areas related to the job description for Camp Arrowhead and the Suffolk Family YMCA where applicable, within the framework of the policies and procedures of the YMCA of South Hampton Roads
  • Accountable for completion of assigned goals as measured by the number of people served, cause driven measures, service satisfaction scores, operating results, and supervisor evaluation of assigned duties
  • Bachelor's degree in child related field such as but not limited to Elementary Education, Nursing, Recreation, Psychology or a related field
  • 5-7 years’ experience in managing licensed and unlicensed childcare and summer camp programs, youth and adult sports programs, facility readiness and safety, conferencing/rentals and other programs a plus
  • Ensure all departmental goals and expectations are met or exceeded
  • Prepare and monitor annual budget for assigned program areas working with other department leaders to ensure strong fiscal success
  • Work with the Corporate Marketing Team to develop strategies to ensure overall success for each area in your scope of work
  • Uphold the image standards that have been set in all areas
  • Develop and implement an intentional relationship building strategy that will grow the corporate partners and corporate contact lists
  • Ensure all departments are providing exceptional customer service on a daily basis
  • Revitalize and grow Youth and Adult Sports Programs to serve between 500 -600 per year
  • Grow and Develop Licensed Summer Camp Programs at Camp Arrowhead and Camp Mohawk at the Suffolk Y to serve 325 - 350 participants per day
  • Develop and implement a Team Building Program, Sport Clinics, Active Older Adult programming and more
  • Achieve Community Gifts section of the Annual Campaign
  • Ensure facility cleanliness goals and expectations are met or exceeded
  • Coordinate employee payroll for assigned areas
  • Conduct regularly scheduled department team meetings
  • Serve on association Camp Design Team, Sports Design Team, and other Conferencing task forces or leadership team meetings
  • Follow the Code of Conduct established by the YMCA of South Hampton Roads
  • Incorporate the five core values of caring, honesty, respect, responsibility and faith into all aspects of YMCA programs
  • Promote the YMCA mission, vision and character development in all programming
  • Work with District Vice President to build a Camp Arrowhead Volunteer Board of Managers
  • Carry out other duties as requested by supervisor
32

Operations Director Resume Examples & Samples

  • At least five – seven years experience in programming, administration and member services
  • At least two specialty areas of expertise (ie: Aquatics / Health and Wellness)
  • Hire, train, supervise and evaluate branch Aquatics Director, Membership Sales Director, Health & Wellness Director, Child Care Directors and Facilities Director
  • Oversee the development and management of all program budgets through appropriate guidance and supervision of Program Directors
  • Ensure that all programs and service offered are of the utmost quality. Review and evaluate on an ongoing basis the quality of program services, staffing, enrollment, and retention
  • Working with all department and program heads the Director of Operations will continually seek out trends, new ideas and program concepts to offer innovative ideas each program session
  • Actively participate in the orientation of new members in order to build active member engagement and promote program growth
  • Under the direction of the executive director, actively lead one area of the annual campaign to help achieve annual development goals
  • Oversee the development, implementation, and administration of all administrative areas, including business, membership, program registration, marketing, ACCESS, risk management, community development, and babysitting and parties
  • Utilizing Listen First skills, engage in active listening with members in order to build relationships, understand individual’s goals and interests and take the initiative to assist in the achievement of those goals
  • Participate in staff meetings, Board of Director meetings, and professional trainings as appropriate
  • Attend all staff functions, including annual All-Staff Conference and Quarterly Leadership Meetings
  • Represent the branch in a professional manner at community meetings, and participate in local chamber, board of trades and other civic organizations
  • Remain current in required and voluntary training in order to promote growth of body, mind and spirit and character values for all
33

Operations Director Resume Examples & Samples

  • Proficient in a variety of computer applications including Outlook, Daxko Sytems, Microsoft Word and Excel
  • Understanding the nature and purpose of the YMCA and the respective roles of volunteers, members and staff
  • Develops, monitors and reports annual operating budget to CEO
  • Advises the CEO on operational growth, program revenue, member recruitment and retention, pricing strategies, potential new development opportunities and collaborations
  • Develops and monitors risk management
  • Provides support to the Annual Campaign and other fund raising events
  • Assists Program Directors and coordinators in developing and controlling budgets, reviews and evaluates program efficiency
  • Works with the CEO to implement the goals of the YMCA strategic plan
  • Professional development, including attending YMCA trainings and ensure that staff achieve YMCA leadership levels
34

Citifinancial Services Field Operations Director Resume Examples & Samples

  • College Degree (BS/BA with coursework in Business or related field) required (or equivalent related work experience)
  • 6-10 years of Sales and Finance experience (Consumer finance industry preferred)
  • Project Management and prior collections experience preferred
  • Special Licenses or Certifications
  • Assure company funds and investments are safeguarded
  • Meet assigned performance plan objectives
  • Comply with company policy and regulatory requirements as established in the Branch manual and other company materials
  • Use, maintain, and protect the resource materials available within the division
  • Exercise decision making authority based on standard guidelines
  • Meet training, certification & licensing requirements
  • Exercise accurate credit decisions/recommendations, under prescribed guidelines
  • Monitor the quality of each branch portfolio
  • Optimize Profitability
  • Control Operating Expenses
  • Minimize Losses
35

Operations Director Resume Examples & Samples

  • A Bachelor's Degree in a related area is required. Advanced degree or education is preferred
  • Management/Leadership experience mandatory with a minimum of 3-5 years required
  • Prior YMCA Program Director experience, DCYF licensed program experience or 21st Century Learning Community experience required
  • Outstanding communications skills and planning abilities are necessary in this position
  • Ability to read, analyze and interpret program information, financial reports and contract language
  • Ability to respond to common inquiries or complaints from members, regulatory agencies or members of the community
  • Ability to write routine reports and correspondence and to speak effectively before members or employees of the Association, the Board of Directors and the public is required
  • Bilingual ability, English/Spanish is a significant asset
  • Ability to define and solve practical problems, collect data, establish facts and draw valid conclusions
  • Expand program services by cultivating positive relationships and collaborations through listening and responding to community needs
  • Recognize and create opportunities for revenue growth and increased participation in programs
  • Recruit, hire, train, supervise and evaluate all staff (including volunteers) relative to program responsibilities in OST. Insure that all new and existing employees receive all necessary training and orientation as mandated by each position and monitor the adherences of all program staff to job requirements. Ensure staff stay current with all necessary certifications and promote professional development
  • Conduct all appropriate staff trainings and meetings
  • Oversee data collection and analysis and disseminate all necessary grant and financial reports including statistical data on outcome measurements. Utilize data analysis to inform quality opportunities for branch growth and create case for future funding
  • Ensure programs are mission focused and have obtainable outcomes within the framework of the Association and Branch strategic plan
  • Ensure that the OST programs adhere to program quality standards and DCYF licensing standards. Communicate with participants and members regarding programs and service
  • Develop, manage and monitor department budgets monthly and annually
  • Assist in ongoing recruitment and training efforts to facilitate volunteer involvement on committees, in programs and with Annual Support
  • Provide leadership in the marketing and public relations of programs and services
  • Actively participate in branch or association fund raising efforts, providing leadership when necessary, assisting a team, recruiting and training volunteers and working phonathons
  • Participate in branch and Association staff meetings, trainings and events as well as in cluster, field and national YMCA groupings as appropriate for cooperative and coordinated efforts
  • Continually enhance own professional development through workshops, educational courses, seminars, program school offerings and appropriate reading material
  • Participate actively on process and task teams and sub-committees as directed. Remain abreast of the activities of branch committees or board directives as needed
  • Advocate for the YMCA mission and serve as a role model for character development in the community, with staff, volunteers and members
  • Work in harmony and cooperation with other staff members at the branch and Association level as well as with volunteers and members to develop a team spirit and family atmosphere. Insure proper communications and advertisement of your program area's activities between the department you direct and these audiences
  • Work to insure a risk-free environment, i.e. caution regarding unsafe practices and conditions. Report accidents and injuries and complete incident reports
  • Work in collaboration with others to extend the YMCA into the community, researching opportunities and funding sources. Be willing to participate in activities that lead to community involvement
  • Assist with building coverage and facilities management as a member of the professional staff team
  • Serve as a facilitator for progress in all areas in support of the Director and Association. Provide training to share the experience gained through tenure as a program director with others. Be able to troubleshoot problems and bring about solutions
  • Community Outreach: Develop a presence within the community to encourage and establish community partnerships. Develop community relationships to encourage interest in GPYMCA memberships, programs and services
  • Branch management activities in the absence of the Director
36

Operations Director Associate Executive Resume Examples & Samples

  • Bachelor's degree in recreation, human services, management, or a related field, or equivalent
  • Five or more years of experience in supervising or directing programs as a program and/or center director
  • Experience in community outreach, marketing, program development, financial development, volunteer development, staff supervision, and fiscal management
  • Experience in managing assigned program areas preferred
  • YMCA Senior Director preferred
  • CPR and First Aid certifications required
  • Ability to respond to safety and emergency situations
  • Prefer knowledge of, and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.). Ability to speak any language in addition to English may be helpful
37

Buildings & Operations Director Resume Examples & Samples

  • Bachelor’s degree facility management or administration, or Journeyman’s level of expertise & 5 years hands on experience in the above areas
  • Vocational courses in HVAC, electrical, plumbing, carpentry, boiler operation & maintenance, EM & DD controls, pool operations
  • Minimum of 3-5 years of prior YMCA supervisory or related experience
  • Proven mechanical &/or electric aptitude, problem solving & trouble shooting skills
  • Reads drawings & specifications with proficiency
  • Exceptional communication skills and the ability to relate effectively to diverse groups of people from all social and economic backgrounds
  • Stationary engineer’s license and certificate for handling of refrigerants preferred
  • Responsible for overseeing a plan to ensure overall preventative maintenance and housekeeping operations which include but are not limited to: All equipment & controls, the grounds w/ roads, lighting & parking areas, offsite facilities, program areas, life safety systems, code compliance, rehabilitation & remodeling work, energy conservation, inventory control, cost & quality control, staff training
  • Responsible for creating and directing operations to adhere to, department and project budget
  • Managing all vendor and contractor relations and negotiations
  • Maintaining all vital equipment & material inventories
  • Implementing energy conservation strategies, maintenance preventative maintenance program, and prepare capital replacement plans
  • Implement cleaning standards & training program for staff to obtain a high level of compliance
  • Implement facility accreditation programs
  • Maintain all required logs, records and documentation, to comply with municipal codes and association policies and practices
  • Safeguard all facility drawings & blueprints, manuals, & tools and keep maintenance office & shop areas clean & orderly
  • Must plan, estimate, schedule, organize & supervise assigned projects
  • Ensures regular garbage disposal & keeps disposal area clean
  • Investigate & resolve facility problems in house wherever possible
  • Work to resolve facility safety and security issues with department directors
  • Other duties as assigned by President and CEO
38

Operations Director Resume Examples & Samples

  • Identify opportunities to streamline and drive business improvement initiatives as well as manage the people implications for any of these changes
  • Play a leading role in assisting the business to deliver on its strategic objectives by aligning the division's goals to the overall direction of the divisions supported
  • People leadership and development including goal and objective setting and performance management
  • Workforce planning, budgeting and resourcing to meet business requirements
  • Ensuring appropriate controls are in place to prevent risk, maintaining a zero tolerance for error in line with internal audit requirements and external GS007 standards
  • Develop and maintain internal and external stakeholder relationships including asset managers, custodians and central areas of Macquarie and
  • Act as the main escalation point for business critical issues
  • Ten years of operations or support experience in a global fund, asset manager or a custodian
  • Proven track record for delivering strategic change and benefit to an organisation that is aligned to its business objectives
  • Tertiary qualifications in finance, economics, commerce or a related discipline
  • Demonstrated experience in engaging, managing and motivating teams and driving excellence
  • Strong analytical skills and problem solving ability
  • Highly effective communication skills and the ability to manage a broad range of stakeholder relationships
  • A tenacious attitude and the self determination to drive results while maintaining team engagement
  • Considerable experience in all facets of staff management
39

Operations Director Resume Examples & Samples

  • Makes independent decisions, which have major day-to-day impact in area of responsibility, and may influence direction of other areas
  • Responsible for medium-term planning, objective setting and development of new procedures within area of responsibility, through interpretative judgment of overall policies and goals
  • Identifies, assesses and resolves complex business problems/issues and provides alternative scenarios
  • Provides and implements business-focused solutions within time/cost constraints
  • Self-directed within broad goals and strategic direction in satisfying organization or client objectives
  • Accountable for developing and managing key internal/external client relationships
  • Accountable for operational direction of complex or large function or project, or medium size unit within stable mature operation, or key element of volatile environment
  • Initiates and promotes continuous improvement programs across sphere of influence
  • Manages and ensures consistent application of human resource processes including career development, performance management within area of responsibility
  • BA/BS degree in a technical or business related field or equivalent practical experience
  • 12-15 years of experience managing complex, multi-group, multi-disciplinary projects
  • Experience managing large teams of 100-200+ associates
  • Understanding and passion for online products/services like database creation, online presence etc
  • Ability to define projects, execute within timelines and with multiple stakeholders, and deliver projects on time and to budget
  • Ability to effectively operate with flexibility in a fast-paced, constantly evolving team environment
40

Regional Digital Operations Director Resume Examples & Samples

  • Being a one-stop resource for markets to reach out to for answers, guidance, training, ideas, support, feedback and hands-on help with digital content as needed
  • Act as the evangelist-in-chief for extending local stations’ brands and engagement on digital platforms
  • Analysis of metrics and diagnostics to shape local strategy and tactics. Working with Local Programming, Marketing and Promotions to create and program brand-appropriate content to drive digital audience and user engagement. Working with on air talent and related staff to expand their show digitally and socially
  • Finding innovative ways for local staff to use our digital properties to grow terrestrial ratings
  • Managing and coaching a local teams of Digital Content Producers (including On Air Talent)
  • Working with Program Directors to strategize the most effective use of on-air inventory to grow digital audience
  • Working with all iHeartMedia depts. to ensure that local sites are in line with national digital priorities. This includes finding new ways to evolve the symbiotic relationship of using national assets to grow local audience and vice/versa
  • Guiding multiple station brands on development, execution and adjustmen of social media strategies. Specific to their unique audience
  • Guide and support local PDs and Marketing Directors to develop and maintain a long-term editorial and promotional calendar for each stations site
  • A minimum of seven years professional experience working in some form of content creation
  • Experience working in radio programming and/or marketing a plus
  • Strong management and people skills
  • Must be an idea factory, always coming up with new ways to keep content fresh
  • Strong knowledge of pop culture and current events
  • The ability to work quickly and shift gears on a dime to capitalize on traffic opportunities
  • Must a self-starter who excels at working independently
  • Experience working with social media, if not professionally than to a high degree in your personal life
  • Adobe SiteCatalyst experience a plus
  • Healthy addiction to the Internet a must
41

Operations Director Resume Examples & Samples

  • A Bachelor's Degree strongly preferred or the willingness to obtain degree within 24 months of beginning the position is essential
  • Three to five years of customer service experience desirable
  • Prior Y experience and familiarity and training in Listen First and Supporting Change and Building Communities would be preferable
  • Outstanding communications skills and analytical planning abilities are necessary in this position
  • Willingness to obtain YMCA Multi-team/Branch Leader certification within five years of assuming this position
  • Membership Retention: Overall responsibility for retention of new and existing memberships. Manage, assess, track and improve the Retention Process. Oversee data capture, data analysis, and retention improvement
  • Financial Management: Increase Membership Retention to meet branch retention goals. Develop and manage Branch Operations budget in accordance with association guidelines and practices
  • Leadership and Staff Development: Create and implement a comprehensive staffing, training, and individual development plan for program directors and facility management team members
  • Volunteer Development and Management: Implement comprehensive Volunteer program within the branch
  • Program Growth and Expansion: Overall responsibility for creation and maintenance of programs to increase member enrollment and generate increased program revenue.Resumes Accepted Until3/22/2016
42

Global Consumer\athlete Tools Digital Services Operations Director Resume Examples & Samples

  • Bachelor’s degree plus an additional 8 years of relevant retail experience required
  • 5 years of retail corporate management experience required
  • Experience with large scale technology implementations required
  • Experience with e commerce processes and tools preferred
  • Experience in developing process and creating ROI measurement preferred
  • General understanding of Retail admin and store systems/equipment as applicable (Merchandising Intelligence, ERP, Business Intelligence, Point of Sale, Inventory Management, Hand Held Terminals, Labor Scheduling application, etc.) highly desired
  • Proficiency in Word, Excel, PowerPoint, Access, Microsoft Project, and Share Point
  • Strong written and communications skills, time management, and organization skill
  • Ability to travel approximately 20% of the time
43

Operations Director, Housing Resume Examples & Samples

  • B.A./B.S. degree in Hospitality Management, Business, or related field and/or equivalent experience
  • 3-4 years of hospitality or property management experience with at least 2 years supervisory/team leadership experience
  • Passion and commitment to the YMCA’s mission and vision
  • Demonstrated experience in creating and executing on effective marketing plans to maximize occupancy and revenue
  • Demonstrated ability to effectively manage unit inventory, maintenance and upgrades to maximize investment and reduce vacancy rates
  • Demonstrated verbal and written communication skills with the ability to effectively communicate with diverse audiences and stakeholders
  • Demonstrated project management, organizational and operational management skills with the ability to manage multiple, competing priorities
  • Intermediate proficiency in Microsoft Office (Word, Excel) and/or Google applications with the ability to learn and adapt to new technology and applications
  • Effectively coordinates all housing operations to create an environment conducive to resident attraction, satisfaction and retention
  • Ensures effective resource utilization and coverage for housekeeping, front desk, maintenance and related operational areas to meet service guidelines
  • Develops and executes on marketing plans and develops appropriate networks/contacts to ensure that housing operations are visible in the community and meeting/exceeding occupancy and revenue goals
  • Working with Facilities, oversees building improvements and unit maintenance/upgrades in order to maximize investment, reduce vacancies and decrease unit turnaround time
  • Oversees rental operations including resident marketing, selection, background screening, billing, collections and resident transitions/evictions, where applicable, within legal and YMCA standards, policies and guidelines
  • Ensures that all units and common areas meet cost-effective standards for cleanliness, safety, maintenance and quality including regulatory/inspection requirements
  • Tracks and manages housing program activities, data, and record-keeping to facilitate grants management and funding requirements
  • Manages housing-related contracts including vendor management where applicable, and adherence to all contract terms, conditions and record-keeping requirements
  • Develops and recommend building security plans and protocols to ensure the safety of residents and staff
  • Proactively interfaces with case management staff in order to promote resident welfare
  • Monitors inventory of supplies and equipment and ensures purchases are within budget, procurement and vendor guidelines
  • Hires, trains, motivates, and develops a high-performing team according to YMCA policies and guidelines
44

Operations Director Resume Examples & Samples

  • Bachelors degrees or equivalent experience
  • 3- 10 years of experience
  • Strong Microsoft Office Suite skills
  • Ability to plan, organize and manage processes
  • Direct staffing process by posting positions, reviewing resumes, interviewing candidates, preparing and presenting offer letters
45

SBU Client Operations Director Resume Examples & Samples

  • Acts as the principal client contact
  • Directs and manages the daily operations of one or more accounts within an SBU
  • Develops budget estimates and manages project/contract to meet revenue and cost projections. Determines resource allocation levels to meet project/contract commitments
  • Accountable for meeting or exceeding budget and plan estimates
  • Reviews and resolves issues affecting Xerox compliance, legal requirements and client objectives including contractual Service Level Agreements and operation Key Performance Indicators (KPI)
  • Effectively and swiftly resolves client problems/issues
  • Stands up new deals within the accounts with support from implementation professional support
  • Leads development and account strategy for increased penetration and expansion of offerings and program deployment within assigned accounts with support of area senior staff
  • Participates with other senior managers to establish strategic plans and objectives. Makes final decisions on administrative or operational matters and ensure operations’ effective achievement of objectives
  • Supports and approves new deal construction and proposal for new opportunities and renewals within assigned accounts
  • Works on complex issues where analysis of situations or data requires an in-depth knowledge of the client. Participates in development of methods, techniques and evaluation criteria for projects, program and people. Ensures budgets and schedules meet client requirements
  • Regularly interact with senior management or executive levels (both Xerox and the Client) on matters concerning several functional areas, divisions and/or client. Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship
  • Directs and controls the activities of a broad functional area through several department managers within Xerox. Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods
  • Ensure appropriate use of Performance Management Process and hold employees accountable for delivering results
46

Accounts Payable Operations Director Resume Examples & Samples

  • Responsible for the day-to-day delivery of accounts payables and P2P Service center services, review of relevant metrics and reports to ensure service level agreements (SLA’s) are consistently met and/or exceeded as well as resolution of day-to day queries and complex issues arising from both AP team and clients
  • Lead, develop and motivate large team including remotely located associates, providing regular feedback to drive organizational capability, associate engagement and client (user) satisfaction while ensuring appropriate and efficient resource utilization
  • Maintain a strong internal control environment, complying with all company policies, guidelines and statutory requirements
  • Leverage systems and processes, best practices and benchmarking to drive process efficiency, speed and continuous improvement through a relentless focus on OE to improve ease of use from a client perspective and overall productivity
  • Generate insightful information to deliver business value
  • Develop, update and deliver end-user training, support and other communications
  • Support and ensure the adoption of common systems and processes globally to drive standardization and automation
47

Global Operations Director Resume Examples & Samples

  • Publishing Operations
  • Support the Chief Operations Officer and the MD of the Language Learning business by managing both the strategic direction and the day to day running of the Operations department and to deputise whenever necessary
  • Recruit and oversee the resourcing of the Operations department in alignment with company strategy and in consideration of existing budgetary conditions and the demands of the Publishing Plans. To ensure the correct balance of skills across the teams to meet the needs of the evolving publishing programmes
  • Have an overview of high-level schedules to ensure products are delivered on time and to budget, advising where appropriate should issues and/or risks emerge
  • Have full responsibility for the Operations cost centres, ensuring costs are monitored regularly and that cost savings are made wherever possible
  • Work closely with senior management and departmental leads across the busness to support best practice and monitor departmental systems and procedures, to ensure an efficient and streamlined operational process
  • Support the Head of Publishing Systems and Rights to champion the successful use of existing online systems and applications (e.g. Atlas, Chronos, Meerkats, etc) and to ensure ongoing involvement in the development of new and innovative systems in collaboration with the Business Systems team
  • Formal project management qualification (desirable)
  • Excellent communication skills, including clear, imaginative and persuasive presentation and interpersonal skills
  • A solid understanding of organisational change management
  • A solid understanding of current industry change drivers (digital technologies, new competitors and business models, challenges and opportunites presented by an increasingly connected and globalised market place)
  • A solid understanding of project management methodology and conventions
  • An ability to handle a wide range of complex issues and multiple projects simultaneously
  • Experience of managing tight deadlines and strict cost plans
  • An appetite for change and ability to question the status quo in order to improve business outcomes
  • Experience creating successful processes and managing effective project administration
  • A team player with strong natural leadership skills
  • Business knowledge: the ability to support business case creation and evaluate strategic fit
  • Interest in language learning and/or education
  • Eye for detail and accuracy
  • Significant demonstrable experience at senior director level, prefereably in the publishing or media industries
  • Significant demonstrable experience in the education industry (preferably ELT) with an excellent understanding of print and digital publishing processes
  • Organisational change management expereince within a large organisation
  • Experience delivering complex programmes of work, preferably within a publishing or media industry environment, preferebaly with expereince of both print and digital product development
  • Experience of developing, implementing, monitoring and improving operational procedures
  • Experience of all pre-press and press procedures for both print and digital publication
  • Line management, mentoring, development and objective-setting for a team
48

Position Services Operations Director Resume Examples & Samples

  • Verification of Securities Lending and Broker dealer dividend payments
  • Journal review for Securities Lending and Broker dealer claims
  • Review of daily status updates from vendor
  • Review all unclaimed dividends and contact clients to investigate disputed claims
  • Daily interaction with the vendor
  • Escalation to management and other teams
  • Strong Communication skills as you will be expected to develop relationships with the vendor, clients and the Business Unit
  • Strong coaching and mentoring experience
  • Proven track record of effective risk management and ability to escalate issues in a timely fashion
  • Proactive Team Player who actively promotes sharing of knowledge
  • Ability to grasp detailed concepts quickly
  • Highly committed & self-motivated with professional outlook
  • A good aptitude for working in a demanding fast paced environment
  • An ability to handle high volume workloads
49

Technology Risk Operations Director Resume Examples & Samples

  • Business Continuity and Disaster Recovery for the Operation
  • Ensure that the operating model consists of appropriate levels of resiliency across all responsible locations, documented and tested accordingly
  • Provide on-going (daily, weekly, monthly, quarterly) analysis and reporting on team performance and progress
  • International travel required; 5-10% travel expected for role
  • Bachelor’s Degree Required. MBA or a masters degree in Risk Management, Operations or similar discipline preferred or equivalent experience
  • 10+ years of management experience in global operations and/or technology risk management
50

Operations Director Resume Examples & Samples

  • Bachelor's degree in human services, recreation, business or a related field, or equivalent experience
  • Relevant management experience, preferably in a YMCA or other nonprofit agency
  • Ability to direct assigned operations including volunteer development, supervision and development of staff, program budgeting, and program development
  • Prefer knowledge of, and previous experience with, serving diverse populations
  • CPR and First Aid certifications required. Training available if needed
  • In partnership with the CEO, creates a forward looking plan for the expansion of programs and services, in harmony with overall YMCA objectives
  • Develops, implements, and manages operating plans to promote program and membership growth for the YMCA. Executes strategies to ensure that members and/or program participants connect with one another and connect with the YMCA
  • Represents and promotes the YMCA in the local community and develops positive working relationships with other organizations, businesses, and governmental entities. Develops and maintains collaborative relationships with community agencies
  • Recruits, hires, trains, develops and directs employees and volunteers. Reviews and evaluates staff performance. Models effective behavior and exemplary leadership. Develops strategies to motivate staff and achieve goals
  • Develops, manages, and monitors assigned operating budgets to meet or exceed targets. Recommends adjustments to the budget to assure a balanced operation and submits reports on current operations
  • Ensures the delivery of high quality experiences for participants and members. Ensures effective communication of program and membership opportunities to the community
  • Works closely with the Director of Properties and Facilities to ensure stewardship of the facility
  • Develops, implements and monitors data collection and program evaluation to articulate organizational impact and ensure space for member and participant feedback
51

International Operations Director Resume Examples & Samples

  • Support and advise leadership on the administration of GT operations outside of the U.S
  • Oversee the financial and administrative issues when setting up new operations outside of the U.S
  • Facilitate the establishment of International contracts
  • Ensure full compliance with U.S and foreign legislation, including those related to human resources and finance
  • Evaluate and ensure appropriate global relationships/services/human resources/payment functions and related controls and procedures are in place
  • Develop and implement a post-implementation review and compliance process for GT international operations, programs, or locations
  • Review and revise as appropriate policies and procedures, job aids and training on new and current processes that support global GT activities
  • Work with constituents on the Atlanta campus when formulating an international strategy and facilitating business development opportunities
  • Perform other related duties as assigned
  • Education:Bachelor's degree in Business, Management, or an international relations-related discipline, or equivalent combination of education and experience
  • Work Experience:Ten or more years of experience in administrative (financial, legal, human resources, contracts) operations for an entity with overseas operations, focused on oversight/collaboration with those overseas entities
  • Certifications:N/A
  • Skills:This job requires analytical skills to include financial, operational, and procedural; project management and execution; ability to work closely and effectively with a diverse group of GT executives and administrators; ability to work effectively with minimal direction; communication (written and verbal); ability to work across cultural and international boundaries; basic understanding of international finance, taxation, and labor laws; basic understanding of contracting, intellectual property, and licensing; ability to manage change; sound judgment with an open and collaborative style of leadership that encourages cooperation in the interest of the entire organization
  • Preferred Education:MBA, Master's degree in international relations, JD, or other relevant advanced degree
  • Preferred Work Experience:Previous work experience in higher education; experience operating abroad
  • Preferred Certifications:CPA, JD, HR professional certification
  • Preferred Skills:Skills preferred for this job include language proficiency in French, Chinese, and/or Spanish; advanced understanding of international taxation and law; advanced understanding of international contracting, intellectual property and licensing in a university setting
52

Service Operations Director Resume Examples & Samples

  • Consistently cast a strong leadership shadow by modeling Humana corporate values
  • Communicate issues and obstacles in a respectful and constructive manner and constructively follows-up to ensure resolution in a timely manner, ensuring that critical messages cascade throughout all levels of the organization and through enterprise partners in an effective manner
  • Develop strategy to streamline processes for G&A specialists and improve efficiency; providing longer term support of the implementation of Salesforce CRM for case management to drive automation, reduce training, and accelerate associate learning curve
  • Lead as a stable, predictable and respected entity who has an open door policy and associate experience at the heart of his/her foundation
  • Leveraging resources by being a strong influencer and collaborative leader is a critical attribute that is necessary for success in this role
  • Create and deploy strategy across G&A teams to recruit, source, onboard, and train new hires
  • Track productivity, performance and needs of all G&A associates in their first year of tenure within the team to shape a career path, reduce attrition, and accelerate learning curve of newly acquired team members
  • Maximize compliance performance and STARS Measures
  • Proactively identify degradation in service levels, collaborating with the appropriate leaders, business partners and / or subject matters experts to identify and communicate the root cause
  • Lead the timely implementation of the appropriate short-term and long-term remediation plans, holding self and business partners accountable in a respectful manner
  • Participate in cross-functional project teams including new system implementations, operational process improvements or compliance with regulatory changes
  • Understand and factor the impact to all upstream and downstream processes and / or stakeholders, remaining accountable for delivering operational performance that consistently meets or exceeds internal and / or external audits
  • Guide your team through a complex regulatory compliance environment
  • Collaborate on the design and implementation of policies and procedures which drive performance maximization and ensure flawless integration with other business units adhering to regulatory requirements
  • Provide leadership and guidance to management and supervisory staff in implementing the unit’s strategic plans, objectives and budgets through implementation of effective Human Capital strategies
  • Develop and maintain both internal and external relationships that serve as resources of technical knowledge and aid in performance improvement
  • Oversee long range forecasting, capacity planning, and scheduling for front line associates, culture, value proposition, brand promise and strategic imperatives
  • Identify ways to continually improve customer experience and determine upstream root causes
  • Develop and maintain relationships with business stakeholders across the enterprise and act as executive single point of contact
  • This team collaborates continually with medical directors and the Humana pharmacy business in order to come to an appropriate resolution for the consumer. Given that fact, both the medical directors and the pharmacy are key clients and collaborators, thus a strong relationship must be maintained
  • Proven ability to collaborate, influence and build relationships. Must have the ability to partner with internal stakeholders and tap internal resources to drive initiatives forward
  • Possess an understanding of the businesses, the ability to analyze business problems and opportunities and provide assistance to others in understanding the vision and removing barriers to progress
  • Demonstrated superior leadership skills with high emotional intelligence and the proven ability to lead through chaos
  • Experience handling high volumes of inventory via mail in a highly regulated environment, enabling our associates to deliver a high level of service and empathy
  • Passion around associate engagement and leadership/team development
  • Strong work culture understanding and ability to foster its daily promotion
  • Inventory management experience
  • Strong technical competency
  • Executive poise, superior communication and leadership skills
  • Proven, demonstrable ability leading through ambiguity
  • Progressive strategic and operational experience in a formal leadership capacity, preferably with a Fortune 100 company
  • Proven success running a large (100 person+) operation with multiple moving parts and overcoming large obstacles
  • Masters’ degree of Business Administration or other advanced degree
  • Experience with Medicare and pharmacy/PDP operations
  • Strong financial acumen including experience managing data and numbers
53

Technology Operations Director Resume Examples & Samples

  • Minimum of 10+ years experience in IT Management with a minimum of 5 years in Product, Financial and Business Services Management
  • Comfort in fast-paced customer focused organizations with consistent process/organization changes/improvements
  • Ability to lead initiatives/change across a large, complex, geographical diverse environment
  • Ability to drive process throughout a large complex organization
  • Excellent written and verbal communication/presentation skills
  • Effective interpersonal skills including consensus building and facilitation skills
  • Bachelor's Degree or higher or equivalent experience
  • Microsoft, HDI, ITIL, and/or Project Management certifications are strongly preferred
  • Highly motivated and self starter
  • Impeccable attention to detail, quantitative aptitude and analytical skills
  • Knowledge of Enterprise system technologies
  • Experience within a 24x7 Operational/Development environment
  • Exhibit confidence communicating and interacting with senior executive management (Technology: Global and Line of Business CIO's, CTO's and Front Office: Line of Business CEO's, CFO's and COO's)
  • Knowledge and experience with Sarbanes Oxley act/audits a plus
  • PII data understanding
  • First hand experience in a highly regulated/audited environment with knowledgeable audit communication skills/experience
  • Experience in Application Delivery settings
  • Strong knowledge and experience in Agile Methodology
  • Strong knowledge of testing methodologies with specialization in Web services, middleware technologies and UI automation; specifically Microsoft Windows and Android based environments
  • Strong Knowledge of quality assurance principles, techniques and tools required
54

IT Operations Director Resume Examples & Samples

  • 5+ years of practical working experience
  • Bachelor’s Degree in Computer Science or related field
  • Experience working in a Mainframe and Windows Distributed systems environment
  • Experience with running Linux, Unix, and IBM Pure Technology Application in a production environment (24X7)
  • Experience with AIX 5.x, 6.x, 7.x
  • Experience managing a data center
  • Strong operations background with firm knowledge of various trade processing, settlement, reporting and regulatory rules and regulations
  • Knowledge of Networking systems and managing Major Telco providers
  • Knowledge of ISO 20022 Payments format
  • Working business knowledge of credit/debit cards and related industry partners and processes, including card network standards such as EMV. Apply knowledge of banking/EFT payments systems
  • Strong knowledge of clearing and settlement functions
  • Relevant experience in Banking or Financial institutions
  • ACH Professional (AAP) certification
55

Operations Director Resume Examples & Samples

  • Manage the delivery of 1843 and The World in across all platforms (print, digital, branded content and events)
  • Work closely with the technology, marketing, sales, analytics, production and editorial teams to ensure that 1843 and The World In achieve their operational and financial targets
  • Develop and deliver an operational plan to support the long-term growth of 1843 and The World In
  • Maintain a detailed understanding of the publishing landscape to ensure that both 1843 and The World In retain their competitive positioning
  • Input into the strategic direction of both 1843 and The World In
  • Solid operational experience in the publishing sector
  • A deep understanding of digital publishing technologies
  • Excellent verbal and written communication skills, strong analytics and real-time judgement
  • Demonstrable project management experience
  • Effective time management and organisational skills
  • Strong personal motivation to take ownership of key strategic initiatives
56

Buildings & Operations Director Resume Examples & Samples

  • Bachelor’s degree in facility management or administration, or Journeyman’s level of expertise & 5 years hands on experience in the above areas
  • Vocational courses in HVAC, electrical, plumbing, carpentry, boiler operation & maintenance, EM & DD controls
  • Responsible for overseeing a plan to ensure overall preventative maintenance and housekeeping operations which include but are not limited to: All equipment & controls, The grounds w/ roads, lighting & parking areas, offsite facilities, Program areas, Life safety systems, Code compliance, Rehabilitation & remodeling work, Energy conservation, Inventory control, Cost & Quality control, Staff training
  • Maintain all vital equipment & material inventories
  • Implementing energy conservation strategies, Maintenance preventative maintenance program, and Prepare capital replacement plans
  • Work to resolve facility safety and security issues with supervisor
57

Associate Engagement Operations Director Resume Examples & Samples

  • Associate’s degree, two years related experience and/or training, or equivalent combination of education and experience
  • One to two years of related supervisory experience in customer service and/or sales, preferred
  • Ability to work early mornings, evenings, and weekends as needed to supervise a diverse part-time team working a variety of schedules
  • Excellent conflict resolution and problem-solving skills required. Proven ability to coach staff in these areas preferred
  • Strong communication and project management skills, plus an ability to manage multiple demands with ease
  • Ability to relate effectively with diverse groups of people from all social and economic segments
  • Executes assigned Association-wide and branch-specific membership strategies/tactics to boost membership retention, customer service, and growth
  • Leads all aspects of a highly efficient and effective front desk and membership operations team including but not limited to recruiting, hiring, training, role-playing, developing and holding staff accountable on a daily basis
  • Provides strong fiscal management in all areas of responsibility including building and managing the membership budget, receiving funds, spending wisely, and taking corrective action as appropriate. Communicates with Association Office as needed for financial support and transactions related to activities such as coordinating refunds and other financial questions
  • Works closely with Engagement Directors and others to provide smooth transition of members from the enrollment process to staff enabled and responsible for providing strong social supports for members and making sure members are introduced to relevant Y programming
  • Supports philanthropy and Annual Giving in the process of everyday member engagement. Leads front desk staff to tell the Y story, and identifies Annual Giving Campaign volunteers and prospects
  • Implements Association-wide marketing efforts, coordinates local branch marketing and communications efforts, provides branch newsletter content to Association office, and may assist with management of local community partnerships
  • Serves as a peer leader to all other staff to ensure a superior member experience at the Y; including but not limited to wellness, aquatics, sports, child watch, camps, etc. Also works with colleagues from all other departments to retain, serve and grow membership
  • Leads HR efforts of the branch. Coordinates the hiring, onboarding, safety and general service training process for the entire branch
58

EY Operations Director Resume Examples & Samples

  • Responsible for owning and delivering the Global Design Lab Financial Plan, revenue planning, forecasting and funding requirements
  • Responsible for owning and driving the end to end operations of the Design Lab
  • Expected to have a key role in adoption of Project Mercury into the Global Design Lab and driving the installation of the DAMs
  • Building and owning key relationships with key management stakeholders
  • Building relations with the PAS teams (sales and delivery)
  • Knowledge of, and experience in supporting, the Tax/Advisory Service Line is strongly preferred
  • Knowledge of EY financial systems and processes
  • Strong project management skills with experience overseeing various finance and non-finance initiatives, including strong prioritization and multi-talking skills
  • A robust understanding of the markets and talent function
  • Entrepreneurial mindset and proactive in building relationships
  • Ability to apply the wider business and strategic concept to day-to-day decision making
  • Flexible in manner
  • Excellent oral and written communication skills with the confidence and ability to influence and challenge senior stakeholders
  • Excellent numerical and Excel skills, with an attention to detail and very high level of accuracy
  • Accounting qualification preferred but not essential
  • Significant experience working cross-border is preferable
  • Preference for the role to be London based
59

Operations Director Resume Examples & Samples

  • Operations: As the Operations Director the candidate will manage a growing site in Bangalore, India across multiple functions within Fraud, Claims and Disputes (FCD) including
  • AML/KYC (Know Your Customer) Operations – As an integral component of complying with the Anti-Money Laundering/Bank Secrecy Act (AML/BSA), the KYC Due Diligence Team’s objective is to ensure we confirm the customer’s identity, assess the potential money laundering risk based on the nature of the customer and their transactions, and escalate potential suspicious business activity when necessary
  • Fraud Hotline – FHL receives inbound calls from customers and bankers regarding suspected fraud activity related to new accounts, electronic money movement, deposit holds and account closures
  • In-Clearing - Review checks presented for payment from Chase customer accounts (aka, “On-Us” checks)
  • Claims – Assists customers with electronic/check fraudulent and merchant disputes transactions on Debit Card, ATM, Checks, and Chase Online for consumer and business accounts for all lines of business. The team decisions claims for payment or denial according to federally regulated guidelines
  • CCB Bangalore Leadership: As one of the Executive Directors within CCB Bangalore, the candidate would work closely with support and other functional leaders to strategize and define ‘Line of Business” cross functional goals and objectives. The candidate’s responsibilities would include the following –
  • Provide guidance to support teams including Finance, Risk/Controls, HR, Recruiting, Training and Performance Consulting
  • Work closely with the central GSC functional teams like CAO’s office to help with seat and floor plans, CCB Bangalore dashboard reviews, central risk/control deliverables etc
  • Help coordinate senior leadership visits to CCB Bangalore – help with their agenda, CCB presentation reviews etc
  • Champion Continuous Improvement
  • Support efforts/initiatives around continuous improvement through end-to-end value mapping in areas of Claims and Fraud Review
  • Help improve the continuous improvement culture and establish practices to drive process improvement mindset
  • Support and champion organizational change management events, and help employees embrace and adopt change
  • The role is predominantly in the voice operations environment
  • Given the responsibility pans across multiple functions, the individual is expected to manage in a matrixed environment
  • This person will assess and drive innovative approaches/changes to strategies, policies, practices and controls
  • Analyze and interpret key metrics/reports to identify and effectively resolve issues
  • Deliver an exceptional experience for our customers while eliminating regulatory risks
  • Build a high performing workforce in a dynamic and fast-paced environment.This team will grow to 1000+ employees over the next 2-3 yrs
  • Act as a member of the Fraud leadership team, assuring that the overall division is making effective decisions and pursuing the right priorities
  • Lead and direct the business functions with responsibility for organization management, structure, staffing, and employee development
  • Manage the KYC team that performs a review and validates all required account opening documentation as it pertains to CIP and non CIP rules for business accounts. Review and validate required documents for non-US consumer customers for CIP requirements and Tax Certification. Performs a review of any changes to a W9 when the primary owner (tax responsible) changes
  • Proactively directs and controls customer strategy and execution of processes to identify opportunities and implement solutions to reduce costs, increase efficiencies, and strengthen controls
  • Build a culture which creates a phenomenal customer experience in every interaction
  • Bachelor's degree from an accredited college/university; Master's degree preferred
  • Experience with a Fortune 500 company and highly recognized customer centric brand is strongly preferred
  • 15+ years of experience managing teams as an Assistant Vice President or Vice President, preferably in a Fraud/AML Operations environment
  • Very strong and up to date knowledge and understanding of Consumer Credit laws and regulations
  • Change agent who will champion new ideas, challenge conventional approaches, and has a demonstrated ability to drive change within large, complex organizations
  • Ability to work cross-functionally and balance the needs of multiple business segments
  • Ability to identify process issues, offer strong, realistic recommendations for improvements, and influence organization to effect necessary improvements
  • Excellent relationship skills, highly collaborative - can build rapport and credibility quickly with all levels of the organization
  • Strong presence, comfortable interacting with, presenting to and influencing senior management
60

Operations Director Resume Examples & Samples

  • This position requires a Bachelor degree
  • Five or more years of management experience with multi-department responsibilities
  • Excellent communication (verbal and written), and computer skills
  • Proven ability to direct assigned operations including supervision of staff, development and monitoring of budgets, marketing and public relations and membership and program development
  • Proven leadership in building and maintaining community relationships and collaborations with community organizations
  • A capable leader willing to make decisions and shoulder additional responsibilities when needed
  • Highly organized, self-motivated, and goal-oriented team player
  • This position also requires a deep commitment to the mission of the YMCA and the role of staff and volunteers in achieving its goals. S/he must have a genuine interest in people and have ability to establish and maintain harmonious relationships with staff, members, volunteer leaders and the community
  • Development, supervision, management, and administration of the Membership/Healthy Living, Child Care, Facilities and Youth Program Departments
  • Budget development and oversight of approximately $3.7+M
  • Marketing and Membership Growth
  • Strategic planning for operational growth with data driven results
  • Lead Annual Campaign
61

Upstream Energy Technical Operations Director Resume Examples & Samples

  • Data and system architecture
  • Development of solutions where ambiguity exists within IT- and business-related environments
  • Management of projects and development of solutions changing direction quickly and putting in the effort to learn and demonstrate complex concepts
  • Directing and leading the gathering of business requirements, leveraging extensive know-how of architectural design components and being able to read and interpret a design document
  • Building and sustaining client relationships, being able to multitask (including client and internal work) while maintaining a consistent track record of producing work that is highly accurate, detail-oriented, and reflects well on the business
  • Leveraging creative thinking skills, especially with developing and influencing proposed strategies that lead to clients' and/or business' processes and team improvements
  • Leveraging problem-solving skills, emphasizing the diagnosing of root causes and developing implementable, workable solutions
  • Leveraging interpersonal skills, especially within a fast paced environment, and participating as an independent contributor with little supervision or as an active team member depending on the business situation and needs
  • Using problem-solving skills, applying industry-standard lifecycle management theories and processes while on client engagements
  • Directing and collaborating with off-shore IT delivery teams and resources to meet the demands of operational functions and client needs
  • Exhibiting willingness to travel on business assignments, as necessarThis position will focus on Selling professional services to PwC's - Oil & Gas Upstream - clients regarding Field Operations and Technology
62

Global Operations Director Resume Examples & Samples

  • Has handled complex account structures, either running multiple teams, across multiple locations and countries with multiple clients and account models
  • Has had success in navigating global business environments
  • Has experience in handling client and/or Firm sensitivities’ knowing when to escalate with urgency, or how to de-escalate certain risks
  • Has demonstrated experience in balancing the interests of the client with those of the Firm
  • Has experience in translating client needs into existing or new business growth opportunities
  • Has managed a P&L
63

Client Data Operations Director Resume Examples & Samples

  • Account Express request and Bank Service Request for all asset classes (FX, Equity Swaps, Futures, CDS/IRS, Commodities, etc) and foreign markets
  • Following up with necessary groups (Sales, Credit, Documentation, AML, IED/FID Risk, and Operations
  • Initiating Requests to Global Network Management for the opening of Segregated Foreign Market IDs
  • Post Account Opening Follow up- checking other peoples work in terms of system set up for reporting bundles, mainframe codes, TransCap codes, etc
  • Creating Contact Lists for all new client Go Lives. Doc Tracking collect legal docs, check for completeness, pass them to Budapest Docs group or others, chase for follow ups, etc
  • Following up with Clients to collect all required tax forms for all new legal entities Following up with internal groups to ensure that tax forms are collected for all new legal entities
  • Ensuring the accuracy of the information contained within the documentation tracking database
  • Specifically as related to updates made to the Go Live Date, ensuring various internal teams receive electronic version of documents received
64

CRS Operations Director Resume Examples & Samples

  • 50% Operations Support
  • Responsible for developing, implementing, directing and managing operation of CRS activities. Manages the planning, design, development and implementation of CRS and CTU staffing, SOPs and systems to facilitate the conduct of highly scientific, efficient and effective clinical and translational research projects at USC
  • Oversees the recruitment and performance management of staff. Identifies and promotes coaching, educational and professional development for new and existing staff. Evaluates, counsels, disciplines and/or terminates employees as required
  • Works closely with CRS Director in the development and coordination of short and long range goals; ensures goals are consistent with the Southern California Clinical and Translational Science Institute (SC CTSI) strategic mission, goals, plans and priorities
  • Works closely with USC, Keck Medical Center and other stakeholders in the development, implementation and maintenance of institutional systems, policies and procedures related to clinical research
  • 25% Training and Quality Assurance Support
  • Works closely with SC CTSI programs, USC, Keck Medical Center and other stakeholders to develop and implement educational and training opportunities to ensure all clinical research supported by CRS is conducted according to federal, state, local and institutional guidelines and regulations pertaining to the proper conduct of research
  • Maintains competency with regards to changes in regulations and developments in clinical research, both internally and externally. Ensures information is disseminated to appropriate departments, investigators and/or staff
  • Develops, reviews and implements quality assurance measures for patient care provided by CRS and CTU staff and associated study teams. Adheres to nursing and patient care policies and standards, and initiate action to correct or enhance care as needed
  • 15% Evaluation Support
  • Develops, reviews and reports metrics to assess quality of CRS services provided to investigators and research staff; uses information obtained to implement new or improve existing programs and/or processes
  • Collects a variety of data, performs analyses and reports results to leadership regarding overall clinical research performance, including but not limited to: study enrollment and start-up metrics, general status updates to Investigators and study teams, usage of CRS to determine growth year to year; potential target areas for development
  • 10% Other Support
  • Responsible for marketing and promotion of CRS, ensuring investigators and staff are aware of the full breadth of support services
  • Performs other related duties as assigned or requested. The University reserves the right to add or changes duties at any time
65

Senior Operations Director, Shelter Services Resume Examples & Samples

  • Bachelor's degree in social work or a related field; Master’s degree, preferred. Two to four years experience in human services, working with shelter, outreach, or related population; experience in a supervisory role with fiscal responsibilities; or equivalent combination of education and experience
  • De-Escalation training and evidence of use
  • YMCA Team Leader certification; if not certified, must obtain certification within 12 months
  • Thinks, communicates and behaves as a cause-driven leader and role model for other staff and members when it comes to desired staff behaviors; promotes youth development, healthy living, and social responsibility in all job-related functions
  • Leads the financial development activities of the Y’s homeless services; Develops, manages, and monitors Van Buren operating budget and meet or exceeds budget targets
  • Collaborates with partner agencies at the Van Buren Shelter to ensure safe and responsible operation of shelter including responsibilities for supervision, program coverage, and resident crises response
  • Develops and implements plans for occupancy management including bed assignment, meal schedules, and participant movement from one area to another; coordinates with other service providers in the shelter ensure that all participants are included in the planning for centralized areas (dining, bathrooms, etc)
  • Ensures shift coverage and coordinates a rotating schedule so that program standards and safety needs of guests and staff are met. Develops strategies to motivate staff and achieve goals
  • Works with Risk Management to ensure staff certifications are current and complete regarding YMCA and grant requirements. Collaborates with HMIS Team, Program Director, and Clinical Director to reviews service plans, intake files and performs follow-up to determine quantity and quality of services provided the guests and status of guests’ individual cases. Works in partnership with the Facility Director to ensure custodial and maintenance issues are addressed for the benefit of building oversight
  • Conducts monthly audits of intake and service coordinator files to ensure accuracy and files being current
  • Addresses complaints, grievances and incidences regarding participant behavior. Works with the Program and Clinical Director to assist service coordinators with the grievance/incident process through coaching and providing input
  • Participates in operations meetings, other program/association meetings/trainings and community meetings; will be responsible for leading a committee on the advisory board
  • Models relationship building skills such as motivational interviewing or “Listen First” in all interactions. Responds to all guest and community inquiries/complaints in a timely manner
  • Ensures that the daily bed list is submitted accurately in HMIS
  • Works to create an maintain a culture of philanthropy surrounding the Y; Develops, plans and implements the homeless service social innovation program which includes oversight of a Social Innovation Director along with meeting a specific philanthropic goal every year
66

Operations Director Resume Examples & Samples

  • Bachelor’s degree exercise science, exercise physiology, community health, physical education or a related field, OR 5 years’ experience in managing Health and Wellness Facilities, membership facilities, equipment, budgeting and staff supervision
  • Three years successful experience in developing and implementing health and wellness programs for various ages. Preference will be given to candidates with advance training and/or certifications from NCCA sanctioned organization in a related field, such as ACSM, NSCA, ACE, AFAA, or ISSA
  • Previous experience preferred: YMCA Program Director with experience working in a multi-cultural setting
  • Experience recruiting, training, and supervising staff and volunteers
  • Candidates must possess strong written and verbal presentation skills, and have outstanding abilities to engage with varied individuals within and outside the organization
  • Must be creative and demonstrate strong initiative
  • Recruit, hire, train, and supervise volunteers, program directors, membership services and child watch staff
  • Will act as the principle source of information, administer the membership welcoming process, data input for membership renewals, cancellations, changes, and financial aid
  • Accurately maintains all membership and volunteer records, as well as cash controls
  • Provide accurate information about membership and programs, as well as provides the appropriate support to new and existing members
  • Creates direction & delegate appropriate responsibilities to program directors, member services & child watch staff to accomplish the necessary duties
  • Organizes schedules, member newsletters, tours, membership materials, marketing, trainings, member events and activities for the YMCA
  • Develop, order, and produce all membership/marketing materials
  • Conduct annual audit of membership documentation
  • Preparation of membership reports/statistics
  • Monitor monthly sales/cancels through daily reports
  • Ensure the delivery of appropriate sales and providing excellent customer service skills
  • Engage in active listening with members and program participants in order to build relationships, understand individual’s goals and interests, and take the initiative to ensure the member has a positive experience
  • Assist in budget preparation and analysis of all programs
  • Assist in monitoring program expenses
  • Implement Association Risk Management procedures and policies
  • Be familiar with the mission statement and core values of the YMCA. Model the core values while working and communicating with other staff members
  • On site attendance is required of this position
  • All other duties as assigned by President/CEO
67

Operations Director Resume Examples & Samples

  • Bachelor's degree in human services, social services, recreation, business or equivalent
  • Four or more years of program management experience, preferably in a YMCA or other nonprofit agency
  • Ability to direct programs through supervision of volunteers and staff, development and monitoring of budgets, marketing and public relations, program development and fund-raising
  • Proven track record of developing authentic and deepened relationships with others
  • CPR and First Aid certifications may be required
  • Develops, implements, and manages operating plans to promote program and membership growth and retention for the YMCA. Executes strategies to ensure that members and program participants connect with one another and connect with the YMCA
  • Develops and controls department budgets totaling more than $2.9 million in revenue. related to the position
  • Hires, trains, and supervises staff and volunteers in assigned areas including the direct supervision of one full-time director and two full-time coordinators. Facilitates communication and provides leadership. Models relationship-building skills (including Listen First) in all interactions
  • Provides leadership and support to the annual fundraising campaign and volunteer committees/boards as assigned. Develops and maintains meaningful and effective working relationships within the community
  • Assures compliance with state and local regulations. Ensures that program standards are met and safety procedures are followed
  • Ensures high quality member-focused programs through innovative program development, evaluations and ongoing training of staff
  • Provides data and reports as required for assigned programs
68

Operations Director Resume Examples & Samples

  • Daily oversight of all groups and ensuring service levels are being achieved
  • Lead standing staff meetings to communicate key initiatives and updates to the teams as well as use this forum for recognition
  • Use thought leadership to prioritize and lead key initiatives related to further enhancing the groups capabilities
  • Provide ongoing coaching and support to staff
  • Handle escalated issues as needed
  • Monitor productivity reports and investigate any key indicators or changes in service delivery statistics
  • Assure compliance with all Commerce Solutions Policies and Procedures, including audits and regulatory reviews
  • Manage budget effectively to ensure optimal productivity
  • Support the development of robust policies and procedures
  • Participate in project teams representing Commerce Solutions
  • Provide a collaborative, communicative and productive environment for all team members
  • Work with Line of Businesses partners and Region Staff to enhance the resolution of client issues through appropriate channels
  • Must see the opportunities and not obstacles to the implementation of improvements/change
  • Strong relationship building and partnership skills that will support moving the Commerce Solutions agenda forward
  • Requires keen understanding of the financial and banking industries, including working knowledge of the key areas of the bank
  • Ability to adapt to a rapidly changing business and technology environments, must be a change leader
  • Solid communication, time management and interpersonal skills; must be able to diffuse conflict diplomatically
  • Drive Control/Risk Agenda - Disciplined approach to managing and acting upon key reports and audits
  • Good project management skills; must be able to engage all participants and meet deadlines/deliverables
  • Large Call Center experience and managing large groups of people
  • Empowers employees to take initiative and responsibility by driving end-to-end accountability
  • Confronts and escalates issues and barriers head-on and with an appropriate sense of urgency
  • Sets strategy and drives execution. Translates strategy into clear actions for the team
  • Creates transparency into risk drivers and identifies accountable parties to all matters
  • Seeks feedback from and listens to clients and partners to proactively address issues/concerns
  • Empowers team members to achieve their objectives, allowing them to make decisions while coaching them and removing roadblocks
69

Regional Operations Director Resume Examples & Samples

  • Maintain a liaison relationship between the Keck Medicine of USC Ambulatory Services, the Office of Revenue Cycle Management and the Keck Medical Center through attendance at meetings and through both written and oral communication
  • Ensure prompt corrective action is implemented with cost, safety and patient care as priorities for the facilities, equipment and systems
  • Oversee design and construction of new units and unit expansions/renovations
  • Participate with due diligence team for potential acquisitions either within or outside the division or the region
  • Oversee the transitional process of new acquisitions either within or outside the division or the region
  • Develop and maintain an open line of communication with administrators and staff through staff meetings or written memorandums
  • Understand and follow all organizational patient and employment policies and procedures
  • Moderate travel required
70

Operations Director Resume Examples & Samples

  • Operations Management– Oversees daily activities of the facility operations to maximize utilization of resources.Reviews ongoing performance results to targets. Keeps Executive Director promptly and fully formed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken. Participates in daily, weekly, monthly and annual planning process as appropriate. Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position
  • Program Administration and Development– Plans, develops, implements and evaluates full range of program services for all program areas. Ensures that all programs are relevant, have growth potential, and are progressive
  • Staff Administration and Development– Directly hires, trains, supervises, motivates, evaluates, coaches, and maintains a qualified staff and takes all necessary action to assure effective/efficient performance in all areas of responsibility, and maintains a favorable working relationship with all employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness. Communicates areas of accountability and performance expected of personnel assigned. Ensures proper training of personnel assigned. Develops staff for future advancement
  • Fiscal Management– Assures that all programs have a suitable business plan and budget. Develops the budgets annually and monitor income and expenses throughout the year. Maintains a positive fiscal position
  • Financial Development – Working with the Executive Director, assists with annual Open Doors Campaign. Assists with identifying opportunities for grants and other financial support for annual and capital development. Helps staff team understand and accomplish an effective campaign
  • Bachelor's degree in business, hospitality, administration, human services or equivalent
  • Proven success in one or more of the core YMCA program areas
  • Three (3) years of operations experience, preferably in a YMCA or other nonprofit agency
  • Three (3) years of management/supervisory experience
  • Proficiency in MS Office Word, Excel, and Outlook
  • Demonstrated ability to develop positive, effective working relationships
  • Strong leadership skills, ability to take initiative and respond to a variety of situations and manage several tasks and projects at the same time
  • Demonstrated budget experience and skill with quantitative information and ability to make decisions based on logical reasoning
71

HRS Operations Director Resume Examples & Samples

  • Align EMEA delivery strategy to HR model and achieve productivity of 10% year over year
  • Drive consolidation and standardization of HR Administrative work throughout the HR function in EMEA
  • Prepare work to be transitioned to the appropriate delivery channel within HR Services or a qualified vendor
  • Implement and develop a robust governance structure that ensures high Customer Satisfaction
  • Drive the continuous improvement culture and implement an operating system based on Lean and Six Sigma quality principles that measures critical metrics and customer satisfaction
  • Maintain adherence to compliance, security policy and guidelines developed by the Data and Analytics teams
  • Oversee day to day vendor management and manage co-source relationships
  • Assure roles/responsibilities are understood and clear ongoing communication is reinforced inside and outside of Global Operations
  • Ensure team is leveraging existing operational tools
  • Assure cross training plans are in place for region and measure progress in training coverage
  • Experience in Human Resources or Shared Services organization – IT, Finance or ISC
  • Understanding of strategic impact of technology and expert in leveraging technology for communications and processes
  • Ideally experience with a HOS implementation, Black Belt or Lean Expert certification preferred
  • Demonstrated ability to successfully lead teams across multiple sites and implement global projects
  • Strong communications skills, ability to speak with all levels of the organization effectively and ability to influence or persuade others
  • Ability to understand HRS systems´ data, end to end processes, and implications to downstream applications
72

Quality Operations Director Resume Examples & Samples

  • Responsible for the Quality Operations functions related to Quality Engineering, Calibration, Document Control, Inspection & Testing, Product Release, CAPA, Non Conformances, and other related department as applicable
  • Ensure above functional areas are operated in an efficient and compliant manner at all manufacturing sites
  • Establish and maintain QS (Quality Systems) procedures and controls, ensuring that performance and quality of the product conforms to established company and regulatory standards
  • Ensure all manufacturing plants assess their respective QS effectively through an Internal Audit program and a robust Management Review process and implement corrective and preventive/improvement actions as appropriate
  • Ensure all manufacturing plants address customer feedback and complaints in appropriate and timely manner
  • Ensure all manufacturing plants implement an integrated QS and Goals in a cost effective and productive manner
  • Ensure all manufacturing plants have appropriate resources with the right competencies to execute the QS
  • Foster resource leverage across manufacturing plants and ensures alignment or harmonization where required and/or appropriate
  • Partnership with Franchise Quality and Enterprise Regulatory Compliance in the development of responses to regulatory bodies
  • Ensure that actions to avoid reoccurrence of quality issues, including those resulting in field actions, are timely implemented and proactively identify actions to prevent potential quality issues
  • Establish and monitor metrics for the measurement of Quality indicators and Quality Costs to ensure effectiveness and value to the business
  • Lead plants staff in the understanding, development and deployment of key strategies, continuous improvement and customer focus programs
  • Champion the creation and maintenance of Credo based environment in his area of responsibility, living Credo values, building trust, and caring for people
  • Develop and disseminate strategy for talent attraction, development and retention to enhance the Quality Operations talent pipeline
  • You will have the necessary independence, authority and responsibility to initiate action to prevent nonconformities, enact remediation plans, identify and document quality problems, initiate, recommend, provide and verify solutions to quality problems and direct or control further processing and delivery of nonconforming product
  • Travel approximately 10% of the time
  • At a minimum, BS degree in a Life Science, Engineering, or Physical Science
  • Eight years of active management experience including direct supervision
  • Five years related experience and/or training; or an equivalent combination of education and experience in Medical Device environment
  • Strong communication, influencing and leadership skills. Ability to communicate at all levels of the organization
  • Key front-room role with FDA (or similar) inspection and Notified Body inspections
  • Fluent in English is mandatory. Fluent in German is strongly preferred
  • Project Management, Risk Management
  • Cost Accounting Principles, Quality Auditing, Operations Processes, Systems Development & Integration, QSR/ISO 13485
  • Capability of creating cross-functional partnerships and connections to rapidly address challenges
  • Capability of communicating the importance of change and transformation to your teams and enterprise success
  • Ability to think with an enterprise-wide mindset, understanding of operating in a global matrix environment
  • Capability of creating an environment where leadership and talent development is a top priority
  • Challenge the status quo; bring in new ideas and innovation
  • Role-model for making Credo based decisions
  • Develop a culture of accountability
  • Sense of Urgency, Business Acumen
73

Operations Director Resume Examples & Samples

  • *Relocation assistance may be available for non local residents**
  • Champions’ efficiency ideas, cost reduction measures and assists with the implementation of changes as they pertain to areas of responsibility and total company. Identifies problems and proposes solutions to other members of senior management
  • Monitors the condition and maintenance of the warehouse, fleet services, equipment, software, ammonia refrigeration system, HVAC systems, fire protection, and office by ensuring that all are kept consistent with the safety, security, sanitation and appearance standards set by Sysco in an effort to reduce or eliminate operations related injuries or accidents, damage/loss of product or equipment, and unnecessary costs. Ensures contingency systems/practices/protocols are in place to eliminate business disruption
  • Provides assistance in the solicitation of new or prospective business by participating in company meetings and presentations when necessary, and in other market area activities to develop and foster the company’s recognition within the business community
  • Interprets, trains and consistently enforces Company policies and procedures
  • Demonstrated knowledge of Spreadsheet software and Word Processing software, and ability to learn Sysco technology software and programs. Must have excellent computer skills
  • Reports to work promptly and regularly; works well with others; demonstrates the ability to consistently meet deadlines
  • To be successful in this position, the individual performing the duties must successfully demonstrate all Director level Leadership Framework competencies
74

Operations Director Resume Examples & Samples

  • Lead large scale (1000+ employees) multi-function operations in a matrix environment and deliver actionable plans that drive results
  • Lead with a collaborative style in order to achieve integrated solutions
  • Strong business partner with ability to manage influence upward and downward within function or cross functionally
  • Responsible for decisions that are guided by policies and that will have potential impact on company revenues and assets
  • Shapes and influences strategy in line with overall functional strategy and objectives
  • Understands broad picture of revenue and expense drivers and influences decisions that impact P&L
  • Must be willing to work in an environment that requires phone-based customer interaction
75

Operations Director & Site Manager Resume Examples & Samples

  • Provide leadership and direction for the operation, service and support functions by establishing goals and setting priorities to meet business objectives and to provide the training and guidance necessary to enable the employees to improve their own abilities and skill levels
  • Establish a strategic plan for the Site future
  • Coordinate all manufacturing related activities within the Site to ensure that all are driving toward the common goals established in the strategic plan
  • Oversee and manage operational expenses to meet budget and financial objectives for the Site by monitoring current conditions and applying corrective actions and proactively seeking improvements to improve the operating results
  • Mentor direct reports to improve their leadership skill sets and overall effectiveness in line with the Thermo Fisher Scientific Role Model Leadership
  • Serve as the operations PPI Business System program champion providing overall guidance for operations engagement in PPI Business System. A member of the site’s PPI Business System steering committee and along with other members of the steering committee assures the Site is utilizing PPI Business System methodology and tools to drive continuous higher levels of process improvement, customer satisfaction and profitable growth
  • Fosters teamwork to remove obstacles and break down barriers to advance improvements. Creates a lean, learning organization of highly skilled employees and drives responsibility, accountability and certain decision making to the lowest organizational levels possible for speed and agility of execution
  • Participates in developing the operation’s submittal for the Site’s contribution to the Division’s strategic and annual operating plans
  • In conjunction with the Division Operations Management and Human Resources implements a continual process to assess employees’ development and training needs to develop a highly skilled and capable organization
  • Drive the development of a Site Culture aligned with Thermo Fisher Scientific values embracing all present Businesses and Divisions
  • A minimum of a Masters Degree is required - preferably in Operations Management, Engineering or Business Administration. An MBA degree is preferred
  • A minimum of 10 years of career progression in a high-velocity manufacturing business, including experience in plastic injection moulding - preferable from the Health Care Segment
  • A record of success in driving continuous improvement and rapid customer response
  • Strong leadership skills with proven ability to effectively manage and develop a diverse team of people
  • Technical comprehension sufficient to understand the operation of production equipment and facility systems and to engage in problem-solving discussions on products produced
  • Ability to understand Financial Statements and Budgets and carry out various reports for business needs
  • Excellent knowledge of and experience driving Process Improvement approaches (Lean Manufacturing, Six Sigma, Practical Process Improvement, etc.)
  • Strong relationship building and influencing skills in a matrix environment
  • Ability to manage and lead change
  • Good written and spoken English and Danish, other languages are an advantage
  • Living the Thermo Fisher Scientific 4i values
76

Technology Operations Director Resume Examples & Samples

  • Develop KIPP Bay Area Schools’ Technology Strategy
  • ● Contribute to Leadership Team’s strategic planning process, formulating the Tech department’s 4-year plan and updating it annually
  • ● Optimize division of tech responsibilities between the Regional Support Office and our schools (centralized vs. distributed, standardized vs. customized)
  • ● Determine likely evolution of school bandwidth needs
  • ● Evaluate options and determine the appropriate regional direction on
  • ● Maintain a stable core IT infrastructure (encompassing routers, servers, firewalls, network switches, wireless access points and backup power supplies) and project manage all upgrades, standardizations and server decomissionings
  • ● Plan and project manage technology infrastructure projects for the new builds/expansions/moves related to our regional expansion plan
  • ● Select and negotiate multi-year contracts with key service providers, from ISPs to phone and copier companies, partnering with them to improve their service to our team
  • Deliver Excellent Tech Support to our Team
  • ● Supervise our helpdesk IT partner to ensure a high quality of service
  • ● Oversee onsite schedules and agendas
  • ● Ensure smooth onboarding/offboarding of team members, from equipment to accounts
  • ● Ensure our faculty and team members and students have both the devices and the digital content programming needed to be effective in their work
  • Steward and Manage Financial Resources
  • ● Determine school-level tech budgets that reflect infrastructure, staff and student needs, collaborating with school leaders and regional Growth, Facilities and Finance teams
  • ● Oversee organization’s annual technology budget and related investments
  • ● Procure required technology hardware, software and services in a cost-effective manner
  • ● Negotiate cost-effective contracts with third-party vendors and service providers
  • ● Manage organization’s federal E-rate program, applying for and supervising disbursements for eligible services and infrastructure projects
  • Build Technical Skills and Capacity in Our Schools
  • ● Develop processes and training related to technology management and usage to ensure that our schools have adequate access to technology and knowledge of how to use it effectively
  • ● Co-lead a Community of Practice of school-based tech specialists with our Innovation team, supporting our region’s work in using technology to personalize learning for our students
  • ● Co-lead roll-out of regional Computer Science curriculum
  • Lead and Manage Regional Technology Team
  • ● Motivate, inspire, manage, and develop direct reports, enabling their professional growth and contribution to our team and mission
  • ● Uphold high-performing team culture, setting clear goals and expectations, and coaching team to deliver results
  • ● Operate with integrity, aligned with our mission and values, and ensure compliance with all relevant regulations and laws
  • ● Unquestioned integrity and commitment to KIPP’s mission and values
  • ● Self-starter, comfortable in a fast-paced, entrepreneurial environment
  • ● Creative problem solver, able to make data-driven decisions that balance user needs, technical considerations and resource constraints
  • ● Outstanding organization and project management skills, with strong attention to detail
  • ● Excellent written and verbal communication; interacts well with people from all backgrounds/roles
  • ● Goal-oriented, with strong initiative and ability to prioritize
  • ● Optimistic and positive attitude; perseveres through challenges with grace
  • ● Highly resourceful with limited budget/resources
  • ● Bachelor’s degree required; Master’s degree preferred
  • ● 10+ years of relevant experience managing and/or directing technical operations; experience in an educational environment a plus
  • ● Proven team leader, culture builder, and change management expert
  • ● Demonstrated technical and management skills
77

NPI Operations Director Resume Examples & Samples

  • Partner with the Seagate / CSG Executive management team to develop and execute a NPI pan and influence cross functional teams to develop and align on the business strategy and approach that support the market needs
  • Drives the strategic plans for the team to execute using Microsoft Project and Excel
  • Develops processes in support of global production planning and schedule attainment
  • Build and developing a strategic NPI Team with strong skills and knowledge
  • Supports the sustaining global production operations by ensuring schedule attainment
  • Represent the Product Core Team for all NPI Operations and Material & Supply Chain Responsibilities
  • Works closely with global supply chain leaders to secure schedule understanding and commitments to requirements
  • Develops and manages material configurations and identifies configuration commonality & reduction
  • Provide materials status for Product Development Phase reviews & weekly Materials Executive review
  • Provide the strategy for build plans, materials transfer plan & tracking mechanisms to Contract Manufacturer (CM) to ensure conformance to schedules
  • Resolves barriers to schedule attainment
  • Supports the global supply chain managers by working with OEM channel customers in developing supply chain strategies in support of flexibility requirements
  • Bachelors degree in related field and 15+ years related experience
  • 8+ years experience in Manufacturing, Materials, New Product Introduction, Project or Program Management
  • 8+ years experience resolving Manufacturing or Materials issues
  • Cross functional experience on New Product Introduction teams
  • Proficient use of Excel, PowerPoint & Microsoft Word
  • Experience working with Asia based Contract Manufacturing
  • Industry experience with HDD or SSD or SSHD preferred
78

Operations Director, Materials Technologies Resume Examples & Samples

  • Lead the development and execution of global operations strategies and long term manufacturing plans to meet business objectives
  • Provide direction to multiple global, manufacturing units related to production, maintenance, and logistics
  • Ensure all operations within each manufacturing unit, distribution chain and customer interface are carried out safely in accordance with the company’s EH&S policies and procedures
  • Partner with Supply Chain Management to ensure the business segment is able to meet demand and is profitable as it relates to purchase and allocation of raw materials including inventory and capital investments
  • Promote the development of a continuous improvement culture, including Lean Six Sigma tools
  • Scope and advocate ways to improve facility competiveness including capital projects and innovative methods of manufacture
  • Champion strategic operations initiatives and projects to ensure timely approval and delivery
  • Acts as point of contact and liaison between parties (Marketing/Sales/Engineering/Operations/Vendors) to exchange processes and technical information in order to enhance the supply chain
  • Champion implementation of process improvement initiatives (e.g. supplier or customer business processes or practices) in order to benefit the company, suppliers, and/or customers by directing supply chain activities involving external suppliers, functional peers, and sales teams
  • Consult with customers, sales, and suppliers in order to improve performance, products, and services or operational solutions
  • Analyze performance data in order to identify business plan variances using established systems and ad hoc problem solving
  • Collaborate with the R&D on new products in order to identify and resolve potential issues with ingredients or materials required for production
  • Participate in the due diligence process for new business acquisitions
  • Interpret feedback from stakeholders to evaluate performance of products, processes, and innovation using trend analysis and other tools in order to determine whether to approve, reject, or modify commercialization plans
  • Responsible for the overall development and implementation of a global operations and manufacturing strategy and ensuring global alignment of the processes
  • Demonstrated change management skills
  • Ability to work across teams, departments, businesses, and cultures
  • Demonstrated ability to successfully manage multiple projects from conception to completion in a fast-paced, global, team environment
  • Demonstrated ability to think strategically, plan and execute strategies to drive business growth and alignment
  • Proven ability to manage direct reports and the broader operations organization including those based in other regions of the world. Ability to participate in and lead cross-functional teams, as needed
  • Strong business acumen with short- and long-term profit orientation
  • Global orientation and intercultural skills
  • Inspiring and energetic with a demonstrated ability to motivate and lead at all levels in the organization
  • Ability to travel globally
  • BS/BA in engineering or another relevant technical field required
  • Chemical industry knowledge and experience preferred
  • Minimum of 15 years experience in a manufacturing environment to include 10 years leading professionals
  • A strong background and experience in cross-plant best practice sharing EHS issues
  • Come from a continuous improvement culture
  • Have in-depth experience in manufacturing and network optimization
  • Have experience in management of multiple facilities in multiple regions
  • Be a team player with the ability to work successfully across all levels of the organization
  • Possess demonstrated focus on Environmental, Health and Safety issues
  • Six Sigma, Lean and S&OP experience highly desirable
79

Acute Regional Operations Director Resume Examples & Samples

  • Proven experience identifying and driving for growth in your territory
  • Healthcare site management preferred, ideally multi-site management
  • Available for moderate travel (25%-50% overnight)
  • Philosophies that align with our core values
80

Group Regional Operations Director Resume Examples & Samples

  • 8+ years of progressive management or consulting experience
  • MBA or related graduate degree
  • Demonstrated track record of successful fiscal and operating management
  • Experience working with hospital C-suites and/or physicians is a plus
  • Prior healthcare industry knowledge and experience is a plus
  • Ability to travel up to 50% throughout the "Galaxy" Group / Southwest market to inspire growth in the modality
  • Passion, innovation, executive presence and leadership are key ingredients we seek for this critical role in our Village
81

IT Operations Director Resume Examples & Samples

  • Hires, trains, conducts performance evaluations, and supervises the workflow for designated staff. This includes initiating promotions, transfers and disciplinary actions. This includes establishing priorities, workloads, controls and work procedures, as well as determines resources needed
  • Participates and may lead task forces to plan, implement, and coordinate facility activities to maximize service quality, effectiveness and efficiency
  • Participates in the design, direction, and coordination of information technology projects, systems or applications. Ensures that department and company standards are implemented and consistently adhered to, ensuring current and future reliability and functionality
  • Identifies, investigates, tracks, and resolves project, system or application errors ensuring the solution is timely and of acceptable quality
  • Provides expertise and direction while participating in the planning of information technology department and customers strategic objectives and goals
  • Participates in feasibility studies, request for information/proposal (RFI/RFP) assembly, return on investment (ROI) calculations, capital or operating budgets or other high level strategic planning sessions
  • May conduct project planning for assigned work streams following the current selected methodology including: managing tasks, deliverables and milestones; identify and track project issues, risks, decisions and action items; will perform weekly status updates and update team dashboards; manage changes to plans through change controls and re-base lining processes; plan & schedule meetings as necessary, create agendas and documenting minutes; help prepare work stream deliverables
82

Site Operations Director Resume Examples & Samples

  • Education: Business Degree or related, preferably MBA level or similar
  • Minimum 10 years of relevant experience, with demonstrated track record of achievement and growth in a leadership role
  • Extensive and broad managerial experience in team management (ideally 50+ employees)
  • Able to make decisions with limited, but pertinent information to keep performance on track
  • Supply chain and cross-functional knowledge; strong skills and experience with diagnosing and resolving complex issues and identifying transformational opportunities
  • Advanced communication and presentation skills in English are mandatory. Other languages are of advantage
  • A Multinational, dynamic environment
  • Continuous challenges and opportunities
  • Real impact on our processes and service delivery
83

Senior Operations Director Resume Examples & Samples

  • Supervises assigned technical and administrative staff, including subordinate managers and directors, and performs personnel actions including hiring and performance evaluation
  • Performs program financial management services, including financial analysis, budget and cost quote preparation, cost management, reconciliation, and profit enhancement
  • Develops, reviews, and approves plans, schedules, consulting agreements and other program documents
  • Prepares and provides various reports and technical reviews to senior management as requested
84

IT Operations Director Resume Examples & Samples

  • Define upstream IS strategy and architecture based on Thales Canada business objectives and within Group Governance and Strategy
  • Maintain and ensure ICT support in accordance with agreed upon Service Level Agreements (SLA)
  • Manage internal and external resources (staff, vendors, suppliers, etc)
  • Prioritize (together with Projects) all Work Demand, planned and unplanned
  • Provides Service to users and ICT customers across the ICT footprint using resources from the resource pool
  • Manages the Customer Interface for ICT, ensuring customer input into work prioritization, and feedback and communication of any impacts of such prioritization decisions to the customers
  • Maintains for Configuration Management records of deployed ICT assets (H/W and S/W) and associated maintenance and licensing, and Controls proliferation and obsolescence of said ICT assets
  • Functional management of IT/IS staff. Supports Staff Development plans as defined in conjunction with the Continuous Improvement Manager
  • Oversee the IT Help Desk and ensure strong relationships with the project management team
  • Strives to improve customer satisfaction through service improvement
  • Develop usage of IS, identify evolution needs and contribute to continuous improvement of tooled processes and therefore to the efficiency of Group businesses
  • Protect the Group Information and IS assets managed by the IS
  • Guarantee compliance to laws and regulations,
  • Ensure the disaster recovery
  • Develop audit mechanisms, procedures, and reports to communicate adherence and compliance to policies and procedures
  • Identify, implement and partner with organizational teams to implement process and procedures to eliminate deficiencies. Create efficiency and accuracy through effective processes and procedures
  • Develop internal KPIs around all internal business processes to provide near-real-time views of current operations
  • Develop departmental goals and staff expectations to achieve corporate missionManage, control and optimize the IS by ensuring their performance and their value against costs incurred, manage IS budgets
  • Assess the strategic technology needs and incorporate structure to ensure alignment with underlying business plans
  • Works closely with the IT executive staff and decision makers to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization
  • Works with business leaders to ensure that reporting solutions are providing the right information and that the information is accurate and timely
  • Establish and communicate a vision for strategic information, technical solutions and process
  • Responsible for Operations Strategy inputs to the CIO
  • Must demonstrate a background capable of filling the responsibilities listed above
  • Bachelor's Degree required, preferably in data processing or computer science
  • Project Management certification preferred
  • 10+ years’s proven track record in operations service leadership role
  • Only candidates able to obtain Canadian Control Goods registration and Reliability status will be considered
85

Operations Director Resume Examples & Samples

  • Participate with executive management to establish strategic plans, objectives, initiatives, and work plans
  • Identify, research and manage service level risks related to scheduling and staffing; determine resolutions and execute to ameliorate risks
  • Analyze client metrics and staffing on a consistent basis to maximize efficiency for all operations across multiple programs and clients
  • Plan for growth due to seasonality, special events, and other patterns affecting clients
  • Build collaborative relationships between project offices, operations, training, human resources, capacity planning and others as needed to ensure objectives are met and exceeded
  • Interact and consult with human resources on matters of recruiting, training, hiring and attrition
  • Develop program performance goals and objectives and monitor achievement of such goals
  • Develop, cultivate and maintain effective relationships with all clients in the portfolio. Establish routines which include monthly interfaces with every client to review deliverables, contract performance and thought leadership concepts to improve client’s performance and operations
  • Interact with other Directors and Vice Presidents and facilitate collegial relations across business lines
  • Perform other duties as assigned by leadership
  • At least seven (7) years related work experience required
  • At least five (5) years' management experience required
  • Strong understanding of staffing, scheduling and attendance administration required
  • Background in Human Services and/or state government contracting preferred
  • Strong relationship management skills with the ability to relate to people at all levels of the organization required
  • Business analytics, BPM, Six Sigma, other process improvement exposure preferred
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment with minimal supervision
86

Highways Operations Director Resume Examples & Samples

  • A degree in Civil Engineering
  • CEng MICE
  • Several years of experience in the highways sector including new build and improvement ideally with experience of delivery within the Strategic Road Network and Local Authority works programmes
  • Experience of liaising/negotiating with client representatives and staff at a senior level
  • Experience of working with Client organisations to help them realise development ambitions including developing delivery strategies and identifying funding streams
  • Thorough understanding and practical application of the DMRB majoring on multi-disciplinary coordination
  • Workload and resource management skills
  • Capability to oversee tasks and costs and deliver programmed work on time and under budget
  • Good IT and presentation skills
  • Experience of motivating and driving delivery teams
  • Confident with proven interpersonal and communication skills
  • Relevant Health and Safety training in the infrastructure sector
  • Good working knowledge of different contract types and procurement options including but not limited to NEC3
  • Good working experience of ECI or Design and Build projects
  • Experience of construction techniques and supervision as NEC PM and or Supervisor
  • PRINCE2 Accreditation
  • Post Graduate Management Qualification
  • Track record of innovative delivery and thought leadership
87

IT Operations Director Resume Examples & Samples

  • Strong leadership capability, executing as appropriate in the areas of responsibility
  • Advanced knowledge of business operations and processes
  • Exceptional project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross-functional environment
  • Ability to improve operational efficiency and service delivery effectiveness across all lines of business and technology platforms
  • Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others
  • 15 or more years in IT and business/industry
  • Five to seven years of leadership responsibility in managing multiple, large, cross-functional teams or projects and influencing senior-level management and key stakeholders
  • Extensive experience in managing infrastructure and operations
88

Regional Operations Director Resume Examples & Samples

  • Works with lab managers to identify and implement optimal structure and core processes for the lab operations
  • Oversees individual Lab performance against Corporate Service and Quality standards and objectives
  • Establishes manufacturing policies & procedures in the areas of Lean Manufacturing techniques, materials usage, shipping & receiving, capacity planning, production scheduling, safety, customer satisfaction, employee relations and Key Performance Indicators focusing on continuous process improvement philosophy
  • Leads safety initiatives and compliance within the region working closely with lab management and OTG
  • Recommends and implements strategic changes in manufacturing and operations strategy for the Region
  • Builds, develops and manages operations leadership team capable of carrying out needed operational strategies
  • Develops the managerial and supervisory skills of direct reports; coaches for high performance
  • Facilitates vertical partnerships between labs, customers, sales and Region organization
  • Translates the overall direction of the region into a flexible Area-specific strategy that will achieve plan. Seeks and implements best practices. Uses formal and informal communications to build excitement about the strategy and keep employees informed and motivated
  • Provides individual team members with aggressive and clear performance objectives directly tied to the Region strategy. Contributes input to set operational budgets, forecasts and profit targets. Manages against key objectives; makes tough people calls
  • Leads the process of making trade-offs across the group to balance demands and competitive pressures with the expectation to achieve P&L and growth requirements for the region
  • Conducts monthly financial reviews with management teams for each location
  • Leads by example an obsession for customer service through direct and broad exposure. Focuses team on monitoring changes in the market and customer base and offers input into the creation of effective marketplace responses. May represent the area at customer events and builds customer loyalty
  • Prioritizes and invests in the development of the organization and its people. Ensures rewards reflect the value of the employee’s contribution to the business to the extent that they fall within established guidelines within region and the Essilor Labs Group
  • Bachelor’s degree in process engineering, manufacturing or related field or equivalent experience
  • 7+ years previous management experience with manufacturing systems development & deployment
  • Previous experience leading process improvement initiatives within a production environment utilizing Lean Manufacturing and 6 Sigma tools and processes
  • Previous experience with demonstrated successes in organizational development
  • Minimum prior P&L experience of $20 million, proven record of profit
  • Has assisted in developing and implementing a successful business plan
  • Demonstrated strong communication and people skills
  • Must be able to travel as needed to meet the needs of the lab operations
89

Global Service Operations Director Resume Examples & Samples

  • Facilitate the development and implementation of the approved strategic and 3 Year plan for Global Service
  • Work closely with all service delivery Regions to implement the agreed strategic and operational plan
  • Work with the Strategic Business Change and Technology (SBC&T) team to drive the Global Services technology initiatives
  • Maintain the Global Services relationship with Innovation (service engineering, portfolio development) and Manufacturing / Supply Chain (service requirements, spares logistics process, FCO design and management, reliability, serviceability, training and documentation, etc.)
  • Takes a leadership role in driving global service change initiatives such as FSE efficiency, Servicedesk development etc
  • Establish Operational Level Agreements (OLAs) with relevant functional departments
  • Owner of Global Service balanced scorecard (global scorecard development, KPI tracking, reporting)
  • Act as the primary point of contact in Global Service for Elekta2020 change initiatives and interface with any external consultants
  • Reviews, approves, and implements the operating plans, budgets, policies, and procedures for Global Service Operations (based upon approval by the SVP Global Service)
  • Measure and review performance for Global Service operations and report performance to GS Leadership team and Executive Management
  • Maintains an understanding of competition strengths and weaknesses as well as market trends as it relates to service and support for major competitors
  • Maintains current, up-to-date awareness of trends in the service industry. Bring best practices into Elekta’s service business
  • Incorporates Elekta Values into all department functions and responsibilities
  • Coordinates the service report processes, i.e., monthly reports, monthly bidding activity reports, quarterly status reporting, etc
  • Ensures that all activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations
  • Maintain appropriate communications within and between various functional areas within Global Service
  • Is a formal member of and active contributor to the Global Services leadership team
  • Communicate and ensure compliance with Elekta’s Code of Conduct
  • Perform other related duties as assigned or requested by the SVP Global Services
  • Bachelor’s Degree and/or ten or more years of successful leadership experience within the service/technology industry required. Experience in the medical capital equipment industry preferred
  • Experience from a heaviliy regulated business environment a benefit
  • Demonstrated ability to develop and manage, and deliver budgets
  • Effective team building skills, organizational and staff development
  • Demonstrated aptitude for strategic thinking and the ability to implement through others
  • Proven ability to problem solve and strong negotiation skills
  • Experience in managing customer relationships effectively
  • Experience in maintaining a strong relationship with sales teams
  • Excellent communication skills (verbal and written). Ability to speak and present publicly. Fluent in English
  • Flexible style (“do whatever it takes” approach)
  • Strong in building and maintaining successful and effective working relatationships with both direct reports, Service management team members and other colleagues within the Group
  • Personality based on strong ethical standard, values and good judgement
  • Availability for extensive overnight international travel
  • Computer application skills, Microsoft, business intelligence, cloud solutions
90

Senior Operations Director & Site Leader Resume Examples & Samples

  • Master’s degree in engineering and/or MBA
  • 15+ years of manufacturing or operations experience, 10+ yrs. at leadership level
  • 5 years manufacturing experience in a regulated medical industry
  • Extensive knowledge within medical device manufacturing and related regulatory and quality industry
  • 10 years Continuous Improvement through Lean or Six Sigma
  • Operations, plant management/general manager domain expertise
  • Demonstrated ability to lead, develop and execute strategy in a large complex fast-paced and highly competitive business environment, with the ability to understand financial impacts of leading a manufacturing and R&D site
  • Business acumen: understanding how the business projects patient demand, revenue and cost projections, and how the Operation impacts the targets and opportunities
  • Effective leadership in the context of a VIS – to improve and ”Re-Invent” the OC site while delivering Service, Quality, Cost, and Development and Technology innovations
  • Chooses the right set of business goals, is able to manage risks and making strategic bets that will result in significant improvement
  • Effectively leadership in organizational, structure and talent development
  • Recognizing and leveraging talent and knowledge prowess to develop competitive advantage and addressing obsolescence
  • Demonstrated experience in change management, business and culture transformation and accelerated improvement of organizational performance and mastering the results
  • Lead alternative solutions by changing assumptions with the current way of doing things
  • Demonstrated ability to recognize and drive resolution of critical irrational complex and systemic problems
  • Effective leadership and collaboration with cross-functional matrix, and cross-geographical stakeholders
  • Strong influence and results-based with rigor for planning and execution, with a strong track record of success working within a global and complex matrix organization
  • Demonstrated ability to recruit, engage and develop talent
  • Excellent written, verbal and presentation skills
  • Experience leading manufacturing operations and plant level
  • Experience working with tissue or biologics and/or manual sewing processes
91

Operations Director Resume Examples & Samples

  • Increasing tenant and guest satisfaction through property enhancements
  • Supporting an environment that increases tenant sales
  • Fostering a team environment between Hines staff and tenants
  • Preventative maintenance and safety practices that will enhance the value of the property
92

Operations Director Resume Examples & Samples

  • Create and implement a change mgmt and communication strategy and plan, focused on stakeholder engagement
  • Work closely with leadership and stakeholders to promote mDNA data & analytics capabilities to address critical enterprise needs
  • Implement program management techniques to drive execution and monitor progress of various mDNA initiatives
  • Support the design and implementation of new operating model processes
  • Support data & analytics community of practice engagement
  • Create and manage measurement systems to track adoption and change mgmt success
  • Create and enable reinforcement mechanisms and celebrations of success
  • Build credibility and partnerships across levels and functions (including Corporate Marketing, Communications, HR, Talent Acquisition, IT Change Leadership)
  • Support ad-hoc projects
  • Extensive experience using project/program management techniques to organize work and deliver results on time and on budget, while coordinating across several stakeholders
  • Strong proficiency in change management techniques required to deliver enterprise change efforts, which contribute to the adoption of services and success of an organization
  • Experience managing and delivering on all phases of IT projects for a large, global corporation
  • Excellent interpersonal and communication skills, including knowledge of communication, dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media to connect with people inside and outside of mDNA
  • Ability to develop and execute a strategic business development plan
  • Prior experience in a change management, process design, and/or biz dev/strategy role
  • Appreciation for and curiosity about data & analytics as a service
  • Strategic mindset and problem solver
  • Team player who is adaptable to a fast paced and quickly changing environment
  • Fast and capable learner, enjoys process improvement projects
  • Results oriented, enthusiastic, creative thinker
  • Experience or interest in healthcare
93

Operations Director Resume Examples & Samples

  • Development and implementation of production concepts and programs
  • Instructions and coordinating the production department
  • Responsibility for the preparation and observance of the budget, "Operations"
  • Ensuring optimal production and maintenance costs
  • Ensure effective warehousing and logistics
  • Implementation of CIP and Operational Excellence projects
  • Participation in product development
  • Management of employees / inside of the unit "Operations" and implementation of employee-development programs in collaboration with the Human Resources Department
  • Develop and achieve annual budget for Operations
  • Develop capital expenditure justifications and recommendations
  • Degree qualified, ideally pharmacist
  • University Degree in Life Sciences, Engineering, Manufacturing, Operations, Business, Logistics or equivalent experience
  • 10+ years of progressively increasing managerial experience in pharmaceutical environment (It is essential that the position holder have experience of the pharmaceutical sector, ideally with knowledge in manufacturing and packaging of solid dose forms)
  • 10+ years’ experience in management positions
94

Operations Director Resume Examples & Samples

  • Stays abreast of industry trends and important pending legislation impacting business
  • Identifies and collaborates with internal and external resources and experts
  • Approves purchases contracting expenses and may manage vendor relationships
  • Allocates human and financial resources as appropriate to ensure objectives are accomplished
  • Searches and pursues revenue generation opportunities and effectively manages to ensure that new revenue is realized
  • Trains managers on financial matters related to performing job responsibilities
  • Identifies areas for risk
  • Fosters proactive continued quality improvement
  • Ensures and maintains highest integrity and honesty in all business activities
  • General knowledge of reimbursement and patient assistance programs and database elements and functionality; operational policies and processes particularly distribution/interfaces
  • Working knowledge of Microsoft Office
95

Operations Director Resume Examples & Samples

  • Provide commercial focus for the Unit, balancing legal, contractual, technical and financial aspects on projects to manage the overall risk profile of the business
  • Provide continued momentum in closing out historical projects and ensuring a positive impact on working capital
  • Providing operational support and management as required to divisions across the Unit
  • Providing support to big bids and prospects
  • Identifying and delivering business improvement initiatives, including the development of a ‘lean’ approach to operations
  • Promoting positive project delivery with an emphasis on smarter delivery, cost management and revenue growth and a focus on project budgeting and reducing deteriorations and loss factor
  • Participate in Unit commercial activities including, risk committee, finance meetings etc. Through these fora, identify areas of additional focus and evolve role to suit
  • Strategic office management and coordination across the Units and various stakeholders within India
  • Recognised university degree and post graduate professional qualification
  • Minimum 20 years’ experience in successful delivery in the engineering consulting sector
  • Overseas experience or significant international exposure
  • Proven track record of developing, winning and delivering profitable projects
  • Ability to demonstrate a well-rounded commercial approach
  • Demonstrable track record of successful delivery in a multi-disciplinary environment
  • Experience in building and managing high performance teams
  • Proactive orientation with a sense of urgency and tenacity
  • Ability to be a motivational and empathetic leader of staff
  • Good interpersonal and strong presenting skills
  • Politically aware and astute
  • Ability to manage a high level of ambiguity and complexity
96

Operations Director Resume Examples & Samples

  • Drive EHS excellence in all Engineering Plastics/TPU facilities in North America
  • Manage the capital planning process for Engineering Plastics/TPU which includes idea generation, spending, and the execution of projects on time, on scope, on cost
  • Support and participate as a Steering Team member on Engineering Plastics/TPU Commission “S” projects
  • As Process Optimization Expert, work with all levels of the organization to drive continuous improvement, resolve technical problems and optimize operations
  • Drive Operational Excellence and STAR goals in the Engineering Plastics/TPU Operations
  • Manage and provide guidance for effective asset performance through collaboration with asset effectiveness teams, maintenance, and technology
  • Own the execution of key production KPI’s for all Engineering Plastics/TPU facilities
  • Assist plant managers with the evaluation and prioritization of investment projects
  • Collaborates with Saes, Product Manager & Supply Chain Personnel to resolve customer concerns and enhance customer relationships
  • Coordinate and manage the annual operating budgets for Engineering Plastics/TPU
  • Manage fixed costs through cost center management and review process
  • Manage department cost center through personnel, budget and project development, execution and coordination
  • Manage a diverse team to achieve business objectives. This includes development and tracking of business goals
  • Drive process for tracking, reporting, and the execution of OpX/ICON projects
  • Work with global EHS and local EHS groups to ensure that all Process Safety Guidelines are followed in all Engineering Plastics/TPU plants
  • Work on global benchmarking teams to help translate and drive site and process improvements
  • Provide a strategic direction to optimize the asset network and performance
  • Provide support and oversight to ensure audit performance is not only “green”, but provides year over year improvement
  • Work with Operations to reduce/eliminate internal rejects, and improve First Pass Yield percentage
  • Role model and enable development of competencies in others needed to implement BASF's strategy
  • Establish and support a safety culture in which all accidents are preventable
97

League Operations Director Resume Examples & Samples

  • Report directly into our Sr. Director of League Operations on all things league and event related
  • Manage a product from the ground up including working with league officials, publishing partners, production vendors, and broadcast production teams
  • Manage a P&L around project verticals
  • Work with business development team on all new tournament business
  • Manage a team of full time employees focused on a variety of esports titles
  • Manage and scale large volumes of event contractor teams during live events
  • Work with publishing partners on tournament projects
  • Work with our sales team on creating packages and other offerings around new initiatives
98

Operations Director Resume Examples & Samples

  • Salesforce application experience
  • Ability to work with people from different functional areas and at varying levels
  • Technical expertise in measurement and numerical analysis; financial modeling
  • Ability to design and leverage computer-based systems that provide managers with the tools to organize, evaluate and efficiently manage departments within a business function or market segment
  • Ability to assess organizational learning needs and design/deliver programs and curricula
  • Ability to manage the effect of new business processes and changes to organizational structure
  • Ability to identify and solve problems
  • Ability to explain difficult concepts
  • Ability to follow up – know when to follow up and how to follow up in an appropriate manner
  • Strong desire to continuously identify ways to improve and/or simplify the operation of the business
  • Willing to perform detailed, operational tasks as required by the business function or market segment
  • Knowledge and skills within one of the following specialty areas: Sales, Product, Customer Implementation, Partner Management, Application Development or Customer Support
  • Knowledge and skills of processes used by the various business functions
  • Knowledge and skills of specific tools used by the various business functions
99

Operations Director, Kantar Insights Mexico Resume Examples & Samples

  • Manage the activities of Operations teams in Kantar Insights Mexico, ensuring both quality and efficiency (speed and cost effectiveness) for client deliverables
  • Lead the transformation process in Operations for Kantar Insights Mexico: Implement global solutions for Kantar Mexico; Integrate operational areas of Millward Brown and TNS Mexico; Develop Design and Delivery function to embrace a customer-centric culture that yields improved operations with reduced delivery times; implement our Latin America operating model in Mexico
  • Continue automation and migration of interviewing and data collection to mobile devices
  • Collaborate in regional and global initiatives, developing personal top-to-top relationships with Kantar business leaders and key suppliers
  • 5 to 10 years’ experience leading data operations teams in medium/large complex matrix organizations
  • 1 to 3 years’ proven experience in leading transformation initiatives, successfully overcoming operational challenges to reduce cost and delivery time while improving quality and achieving high levels of customer satisfaction
  • Excellent communication and skills to lead teams, colleagues and clients to achieve results through collaboration
  • Experience building, leading and developing effective teams that deliver top results
  • Business level written and spoken fluency in Spanish and English, with Portuguese desirable
  • Experience managing the entire process of market research studies from data collection to client deliverables is ideal; if not, interest to quickly learn and stay current on industry trends
  • Undergraduate university degree, with postgraduate degree and/or additional project management and market research certifications desirable
100

Operations Director Resume Examples & Samples

  • External Innovation and Scientific Outreach
  • Structure
  • Innovation Arm of SSEEI
  • Developing and Maintaining Capability
  • Participate on SSEEI LT, work with the PDMS and GTS counterparts, represent SSEEI on various PDMS governance bodies
  • Assist with identifying and mentoring a pool of high potential candidates that can be developed as part of a targeted scientific development and diversity program, could become the next generation of leaders that will support the PDMS requirements in the future. Act as mentor for next generation Bridges and Gold candidates
  • Work with the Innovation Lead, Strategic Business Support team and the appropriate Value Stream leadership team to conduct a ‘gap analysis’ annually of the academic institutes to build relationships. This will include leveraging the participation in external fora, to assist in identification and sourcing of new talent and capabilities to meet the emerging requirements within PDMS
  • PhD in an Engineering/Science related discipline with at least 5 years of experience OR a MS in an Engineering/Science related discipline with at least 10 years of experience
  • Large and/or Small molecule experience is required
  • At least 5 years of people management experience is required
  • Pharmaceutical industry experience is required
  • The candidate will be recognized as an industry peer leader in the field
  • Experience in the end to end process of successfully delivering projects is required
  • Prior Lean, Six Sigma, and/or Continuous Improvement experience is preferred
  • Prior experience managing initiatives resulting in long term sustainability is required
  • Requires up to 30% international and domestic travelR&D
101

Regional Operations Director Resume Examples & Samples

  • Leads organization by a constant focus on the customer, building and aligning teams, and knowing how to make money
  • Works with others by using teamwork, displaying integrity, showing accountability, and coaching for execution , displays positive energy, and provides recognition through results
  • Coaches store organizations to serve customers well, keep shelves stocked, make more money, and strive to do better everyday
  • Support basic training of District Managers and Store Managers on Store Operating Policies and Procedures (bulletins), forms cooperative relationships with other regional business partners e.g. Regional Vice President, Human Resources, Loss Prevention and Merchandise Director to improve stores profitability
  • Participates in monthly financial reviews with District Managers and Store Managers and helps facilitate action plans for districts and stores who are not achieving plan
  • Supports Region to improve Operational Excellence scorecard
  • Takes ownership and accountability for pricing and regulatory visits in their respective Region and must identify and fix root causes on any regulatory visits
  • Takes ownership and accountability for advertising and collateral execution in all stores
  • 18 years of age or older
  • 5-10 years experience in in operating multi-unit retail organization
  • Bachelor's Level Degree in Finance or Business related field
  • Will travel up to 75% of the time visiting stores within the Kmart Format
  • Effective leadership, administration, analytical, and oral and written communication skills
  • Working knowledge of personal computer applications including Microsoft Windows, Word, and Excel
  • Strong knowledge of store operations and has the ability to translate business objectives into mathematical models
  • Process driven possess organizational skills to drive disciplined processes across entire region
  • Field management experience
102

Inpatient Operations Director Resume Examples & Samples

  • Facilitates multiple interdisciplinary teams; including the collection, dissemination, and organization of meeting tools, data, and assignments
  • Analyzes comparator and benchmark data to make operational, cost and process efficiency recommendations in line with facility or team operational and financial objectives
  • Participates in updating the Performance Improvement toolkit and other process improvement methodologies for throughput and unit utilization departmentally focused engagements in areas related to bed management such as Case Management, EVS, PAS, Radiology, Laboratory, Pharmacy, Therapies, specialized nursing units, and support services
  • Directs and develops operational plan solutions and maintains project work plans
  • Serves as a liaison between Site Lead and hospital team members
  • Develops strategic documents, such as: communication plans, detailed project plans, process maps, and project updates/presentations
  • Manage projects to ensure smooth execution of newly implemented processes
  • Designs meaningful and realistic action plans for the implementation of process improvement ideas
  • Facilitates “Rapid Design” sessions in order to lead teams in brainstorming sessions on identifying new process improvement, throughput, cost savings and/or revenue enhancement opportunities
  • Escalates issues to Site Leader as necessary
  • Master the use of the PI Bed Management, Throughput and Unit Utilization toolkits for all phases of performance improvement projects, including at a minimum
  • 7 years professional work experience required
  • Experience within healthcare operations and hospital finance knowledge required
  • Must have strong analytical, written, verbal, meeting facilitation and presentation skills
  • 80% travel required
103

Integrated Compute Operations Director Resume Examples & Samples

  • Define and implement strategic operating model for Integrated Compute Operations. Ensure this model is targeted at driving high levels of stability and automation
  • Workforce management, recruitment, development and motivation
  • Accountable for overall stability, operational efficiency and control effectiveness of the Integrated Compute Platform
  • Work day will include on call 24 x 7 support for any critical production impacting problems or outages that should occur; and will provide support on Priority1 bridge calls at any time to help triage, mitigate, and drive problems to resolution in an expedient manner
  • Work closely with Engineering and LOB partners to define, drive, and report on strategic programs that continuously improve stability, efficiency, and performance of the infrastructure
  • Play a key role in defining SLAs and managing processes that enable satisfying or exceeding those SLAs, and will participate in any post mortem documentation and reporting activities relating to outages and missed SLAs
  • Drive vendor performance including operational excellence and innovation in partnership with GTI Engineering Groups
  • Advanced Budget planning and maintenance will include forecasting, business case development, personnel training/travel plans and/or educational and logistical purchases
  • Develop and communicate to senior management on a monthly, quarterly, and annual basis a business plan that outlines the goals and strategic objectives for the Integrated Compute Operations team
  • 10-15 years of leadership experience in large-scale, high-availability environment
  • Strong knowledge of infrastructure operations, engineering and agile software development
  • Experience building, developing and motivating diverse teams with global responsibility
  • Motivated to work in a high pressure, dynamic operations environment, available on a 24x7x365 basis in order to meet service requirements
  • Deep understanding of Compute, Storage and Networks operations
  • Strong working knowledge of orchestration, monitoring and instrumentation solutions
  • Experience transitioning to virtualized, data driven, software defined environments
  • Proven ability to innovate creative and practical solutions to deliver business value
  • Bachelor's degree in Computer Science or related field
  • Experience building and leading SRE or Devops organization
  • Good working Knowledge of Linux and ESX Platforms
  • Understanding of Cisco Application Centric Infrastructure
104

Hiim Document Imaging Operations Director Resume Examples & Samples

  • Provides oversight to facility HIM Document Imaging Managers
  • Establishes management controls to monitor work queues, workflow and system processes
  • Ensures established quality and productivity measures for record processing team are being monitored and met
  • Works with management team to establish staffing patterns to meet the expected turnaround time for record processing, ensuring adjustments to schedules are made as needed
  • Coaches and mentors management staff and assists with coaching other staff , as needed
  • Proactively manages the implementation and ongoing projects, as well as tacking barriers and accomplishments
  • Recruits, evaluates, trains and provides leadership and direction to direct reports
  • Assists in development of strategy, goals, objectives, budgets, and performance standards for all document imaging functions
  • Responsible for identifying opportunities for process improvements to reduce costs and improve service in accordance with CHS policy
  • Ensures a thorough orientation and training process is in place for all scanning center staff
  • Works effectively with business partners, including but not limited to the facility HIMD and other facility leadership, as well as working closely with other scanning center management staff
  • Communicates timely and effectively with the Senior Director HIIM Document Imaging Operations and other corporate leaders as required
  • Issues disciplinary action as necessary in accordance with CHS policy
  • Completes and conducts performance reviews for direct reports
  • Ensures safe work practices are being followed
  • Maintains confidentiality of patient health information in accordance with federal, state, local and CHS policies
  • Promptly reports issues or trends to the Senior Director of HIIM Operations
  • Travel to other scanning sites as necessary
  • HIM Document Imaging Managers
  • Certification as an RHIA or RHIT required
  • Minimum 3 years’ experience in acute care hospital HIM department
  • A minimum of 5 years management/leadership experience required
  • Knowledge of federal, state and payer medical record completion requirements
  • Experience in small to mid-size hospitals
  • Preferred knowledge of information systems and healthcare applications in addition to database applications and report writing software
  • Preferred experience with electronic record systems - McKesson Horizon Patient Folder , HMS and Cerner specifically
105

Operations Director, Swing Beds Resume Examples & Samples

  • Planning, development and evaluation of Swing Bed Services within CHS-affiliated organizations including, but not limited to
  • Routinely conduct on-site and remote evaluation and support of program management, regulatory/accreditation compliance, performance/outcomes improvement, and resident safety
  • Prepares a detailed site visit report documenting observations and recommendations that will be submitted to the Hospital CEO, Division and Post Acute IP Department
  • Develops and establishes an organizational structure to facilitate efficiency, to enhance quality, and to promote intensified volume growth
  • Identifies, ensures and participates in the development and revision of policies, procedures, processes, protocols and standards of care, incorporating conditions of participation, state regulations, and Best Practice and disseminates changes to Swing Bed and facility leadership
  • Monitors and takes appropriate action to identify deficient areas or situations regarding a safe resident care delivery systems and resident satisfaction
  • Maintains knowledge of management, leadership, motivational, time management, change theories which apply to Swing Bed services
  • Ensures/directs as appropriate sales/marketing plans/strategies/ that will enhance/build relationships with new and existing customers
  • Will serve as a resource and leader in the development of a start-up Swing Bed Program
  • Attends and participates in Post Acute corporate meetings
  • Evaluates the efficiency and effectiveness of the Swing Bed Program activities
  • Assists the Hospital/LTC business office to ensure effective accounting and billing systems with back-up mechanism
  • Ensures complete and effective Quality Management program
  • Ensures standardization of policies, procedures, and processes of each agency to promote efficient operations
  • Assist Hospital/Long Term Care Leadership in budget preparation for the Swing Bed service line. Reviews/analyzes financial performance of each unit and makes recommendations to Leadership as needed to maintain financial integrity
  • Participates with Hospital Leadership to identify and maintain a qualified leader for each unit
  • Displays cooperation and flexibility in meeting position requirements and adhering to organization policies and procedures
  • May be required to disseminate information regarding Swing Bed financial, operational and resident performance at Divisional Operations or Strategic Meetings
  • Maintains ongoing liaison between Swing Bed Facilities and Divisional Presidents/Vice Presidents
  • Collaborates and guides Swing Bed Hospital leadership to solve problems, improve resident care, and meet goals and objectives with minimal cost and rework
  • Ensures accuracy of public information materials and activities
  • Utilizes staff input, to formulate specific and measurable long and short term Swing Bed Program goals, objectives and then collaborates with leadership to meet those goals
  • Monitors and Ensures effective utilization of equipment and human resources within the Swing Bed Program, suggesting and implementing recommendations for cost control
  • Utilizes and improves clinical organizational system and resources to ensure quality resident care and optimal staff morale and satisfaction
  • Assumes accountability and responsibility for one’s own decisions and actions, objectively analyzing and responding to others critique of own performance
  • Complies with corporate and departmental policies and procedures
  • Employee must be able to travel independently for frequent/extensive business travel
  • The employee will be frequently exposed to public (airports/hotels/etc.) as well as healthcare environments
  • Bachelors degree Business or Healthcare related field; Master’s preferred
  • 5 years Swing Bed experience in Hospital and multi-facility management
  • Extensive knowledge and understanding of Federal and State laws, guidelines pertaining to The Joint Commission, Medicare and Medicaid, and other insurance and payer sources
  • Ability to lead and motivate people to achieve growth and quality targets
  • Sustainable ability to effectively communicate with Leadership
106

Regional Operations Director Resume Examples & Samples

  • Knowledge of health care administration and clinic philosophy and policies and operating procedures
  • Knowledge of fiscal management systems and techniques
  • Knowledge of human resource management practices including supervision and staff development
  • Knowledge of governmental regulations and reimbursement requirements
  • Knowledge of computer, systems, and applications
  • Skill in developing and maintaining effective relationships with staff, clients, regulators, and public
  • Skill in organizing work to achieve clinic goals and objectives
  • Ability to monitor quality control standards
  • Ability to communicate clearly
107

SSC Operations Director Resume Examples & Samples

  • Oversight and responsibility for leadership and management of the SSC’s daily operations for assigned functions
  • Implements policies, programs and actions plans to ensure successful development of managers and team members
  • Accountable for translating SSC service standards and policies into expectations for direct and indirect reports
  • Ensures appropriate systems and processes functioning appropriately to provide safe, efficient and customer-focused services to internal and external customers
  • Accountable for meeting productivity and quality standards for processes and production for assigned departments and functions
  • Ensures compliance with all applicable federal, state and corporate regulations, policies, and rules within areas of accountability
  • Responsible for adherence to established budget for assigned areas of accountability and explanation of any variances
  • Accountable for monitoring and achievement of assigned performance targets for areas of responsibility
  • Evaluate new initiatives and best practices to elevate performance in assigned areas
  • Promote teamwork and a professional environment via helping co-workers when needed while portraying a positive attitude
  • Assist with resolving patient, physician and interdepartmental complaints and misunderstandings
  • Demonstrate ability to be flexible and organized while functioning well under stressful conditions
  • Performs other duties as directed by the COO and Vice President
  • Knowledge of PFS processes from scheduling through agency placement and final account disposition
  • Effectively utilize Microsoft Office tools (Excel, Word, Access and PowerPoint)
  • Highly developed written and verbal communication skills
  • Must be able to work independently in a manner to achieve goals, objectives and productivity requirements
  • Knowledge and use of Ontario Artiva, Hyland OnBase, HMS, Meditech, McKesson Star and Siemens Patient Accounting Systems are a plus
  • Bachelors or Master’s degree in Business, Accounting or Hospital Administration highly preferred
  • Strong analytical skills and ability perform according to department standards under stressful conditions
  • Minimum 5 years of experience in patient access or business office with at least 2 years supervisory experience
108

Operations Director Resume Examples & Samples

  • Achelor’s Degree in management or related field
  • Must have a minimum 3 years of experience supervising, hiring, training, coaching, and evaluating a medium to large size staff
  • Human Relations Skills including the ability to establish and maintain harmonious relationships by promoting and demonstrating Caring, Honesty, Respect and Responsibility with staff, lay leaders, YMCA members and program participants, and the public
  • Must be able to attract program participants through active participation in branch activities and knowledge of other community services
  • Managerial & Consultative Skills including knowledge and understanding of management skills in administration of the YMCA operations relating to programs, personnel, membership, fundraising, financial management, and quality control
  • Must also have ability and knowledge in facility operations, staff development and coaching, program delivery, risk management, volunteer development and committee work. This includes the ability to manage and delegate appropriate responsibilities to the assigned supervisors and coordinators
  • Must have ability to complete First Aid/CPR within first 30 days
109

Operations Director Resume Examples & Samples

  • Membership Growth and Retention: Overall responsibility for membership growth and retention of new and existing memberships. Manage, assess, track and improve the Retention Process. Oversee data capture, data analysis, and retention improvement
  • Financial Management: Develop and manage Branch Operations budget in accordance with association guidelines and practices
  • Leadership and Staff Development: Create and implement a comprehensive staffing, training, and individual development plan for program directors and leadership team members
  • Program Growth and Expansion: Overall responsibility for creation and maintenance of programs to increase member enrollment and generate increased program revenue
110

Regional Operations Director Resume Examples & Samples

  • 10+ years of professional financial services Operational experience, some supervisory experience preferred
  • An ability to lead and influence people across an organization using sound judgment, successful execution of strategies; and with an understanding of how to operate effectively across diverse businesses
  • Experience in operations areas: Organizational management, project management, operations, technology, and finance
  • Proven ability to work independently and be a self-starter
  • Excellent written and verbal communication and analytical skills
  • Credible and articulate abilities to present and sell concepts and plans to multiple levels of an organization
  • Superior Sr. Level Desktop Presentation Skills
  • Proven ability to comprehend, absorb, and use significant amounts of new information
  • Specific proven expertise in the provision of operational services and delivery activities within a complex regional environment
  • Excellent interpersonal skills capable of relating effectively to a diverse range of people, personalities and styles both internal and external
  • Demonstrated ability to work collaboratively with stakeholders across the entire organization in establishing and building common goals and cultivating key relationships to drive performance and output
  • Expert understanding of all functional operational aspects and related best practices and control initiatives across the financial services industry for the provision of operational services
  • Influences and negotiates with senior leaders across the region and may communicate with external parties
  • Bachelor's Degree, Masters or MBA preferred
111

IT Asset Management Operations Director Resume Examples & Samples

  • Manage the operations teams which support global workstation and infrastructure assets inventory and controls
  • Utilize Six Sigma and project management methodologies to consistently apply best practices, and tools
  • Manage, contribute to and deliver on medium size IT asset management projects
  • Support audit inquiries on ITAM practices from customers, government associations, to-be clients and internal compliance teams; ownership of ITAM corporate policies and standards maintenance
  • Facilitate internal audit remediation planning, execution & communication
  • Facilitate and manage ITAM Policy; including regular review periods and policy exception management
  • Create vendor management strategies and external relationships to implement plans for hardware disposal, storage, maintenance and other services while maintaining adherence to global environmental regulations
  • Vendor manage global IT asset disposal partners through score-carding and SLA reporting, RFP and down select decision making; Be aware of global execution of e-waste and proper environmental procedures regarding e-waste; support NIST, R2 and eSteward designations
  • Execute IT asset life cycle management in support of desktops/laptops, servers, networks & telephony assets and the software that is running on them
  • Maintain a working knowledge of emerging asset management tools & processes, preferred
  • Research industry best practices and compare against the organization's practices in order to establish benchmarks for managing IT assets
  • Create models/metrics and analyze trends in company spending and inventory control in order to make recommendations to identify areas for asset optimization
  • Participate in optimizing IT operations asset life cycle management process; including desktops/laptops, servers, networks & telephony assets
  • Collaborate with IT operation partners and ITAM to define operational goals
  • Collaborate with customers to define ITAM exception reporting – identifying the data that needs to be reviewed and corrected regularly
  • Define and prioritize technology enhancement required to support process improvements and enhance inventory tracking
  • Improve tracking of IT Assets thereby maximizing or exploiting unused or partially used IT assets to achieve full efficiency and ROI from company resources
  • Prioritize operational work for teams to keep items running efficiently
  • Exposure to federal regulations and laws, including HIPAA, PII and PCI
  • Process implementation & re-engineering; including exposure to six sigma methodologies or equivalent
  • Experience with the process for yearly planning, budgeting and forecasting and ongoing project prioritization; helps to focus business peers and team on agreed upon projects and refines business value as needed
  • History of understanding underlying data structures and data flows as it relates to IT Asset Management processes and data management principles
  • Experience with the use of discovery tools and inventory data (ServiceNow, SCCM, Snow, Flexera, Altiris, HP) and utilizing this technology at all sites, with minimal exceptions
  • Experience reporting and presenting to executive leadership in a strategic partnership capacity, supporting other related compliance partners, including software, privacy and legal peers
  • Demonstrated success partnering with, leading and influencing multiple teams responsible for complex operations and related automation
  • Understanding of corporate policy structure, audit response, and governance
  • BA or Master degree in computer science, health care administration or related field preferred; or equivalent work experience
  • 5 or more years of technical experience in Information Systems, IT Asset Management, Development or Business /Information Systems areas
  • Hands on experience with IT Assets Management of IT infrastructure hardware in support of a complex data center environment and/or high volume client base
  • Broad knowledge of current IT technologies, including desktop, distributed, network and telephony
  • 5 or more years of project management experience
  • 5 or more years of experience with enterprise procurement tools, vendor management and/or contract negotiation
  • Certified Hardware Asset Management Professional - CHAMP
  • Certification in IT Asset Disposition - CITAD
  • Certified Asset Management Professional - CHAMP
  • Certified IT Asset Manager - CITAM
112

Regional Hedis Operations Director Resume Examples & Samples

  • Technical Specifications Training
  • Data Preparation / Capture
  • Road Map Preparations
  • Administrative Data (Claims, Encounters & Supplemental Data)
  • Hybrid Chart Chase
  • Audits
  • Abstraction
  • Inter-rater Reliability (IRR) / Vendor IRR
  • Medical Record Review Validation (MRRV)
  • Interactive Data Submission System (IDSS) Submission
  • 2+ years HEDIS subject matter expertise
  • 4+ years Healthcare industry experience
  • Demonstrated leadership, coaching and management skills
  • Demonstrated ability to communicate ideas clearly and concisely; interface and present to leadership effectively
  • Exhibits creative problem solving skills, adapting approach as needed for each engagement
  • Communicate effectively and persuasively, excellent interpersonal and communication skills, both written and verbal
  • Build trust and form effective relationships with stakeholders and line of business leadership
  • Intermediate level of proficiency with Word, Excel, Visio, PowerPoint and SharePoint
  • Demonstrated ability to manage and develop people while prioritizing deliverables when faced with competing priorities
  • Proven ability to influence course of action with diplomacy and tact when others are directly accountable for outcomes
  • Passion for customers and a demonstrated focus on customer experience
  • Energy, motivation, and commitment to drive to results in a challenging, fast-paced environment
  • Demonstrated ability to meet commitments, build consensus, negotiate resolutions, and garner respect from other teams
  • Diplomatic with strong negotiation and conflict resolution skills
113

ATS Operations Director Resume Examples & Samples

  • Minimum 14 years of related work experience, including managing complex projects/programs and experience managing multidisciplinary teams
  • FAA and US DoD Secret clearances or the ability to obtain a clearance within first year
  • A clear understanding of the DoD and FAA’s organizational structure, business strategy and acquisition management system, as well as, demonstrated operational experience and understanding of the FAA, the National Airspace System (NAS) and the NexGen roadmap strategy
  • Active Secret Clearance
  • Experience managing programs in the air traffic systems field, demonstrated leadership on complex programs/contracts valued at $200M or more, leading an effective project control system for developing, managing, analyzing and reporting workload and budget, cost schedule and performance. Demonstrated success in creating innovative solutions and ability to leverage processes to attain long term goals
  • 14 Years participating in design and development activities, with a B.S./B.A. in Engineering, Science, or Mathematics Or 12 years with MS/MA in Engineering, Science or Mathematics Or 10 years with PhD in Engineering, Science or Mathematics
114

Senior Operations Director Resume Examples & Samples

  • Review and document standard processes and procedures within the contact centers, mail room, fulfillment center, imaging and archive, and data entry operations
  • Acquire deep knowledge of working systems and processes
  • Analyze and identify potential problem areas and recommend solutions
  • Present reports defining project progress, problems and solutions making recommendations on procedures for recruiting, training, processes and productivity management
  • Provide coaching, guidance and recommendations to Standard Operations Analytics and Business Development teams for alternative solutions for enhanced business development. These include organization and presentation of current “as is” solutions as well as the development of alternative solutions
  • Coach, lead and support Management on improvement opportunities ensuring compliance to corporate operational standards as well as State and Federal regulations
  • Monitor business metrics to ensure comprehension and that business goals are met. Metrics include but not limited to production volume, productivity measures, HR indicators and budget impacts
  • Support project improvement initiatives by supplementing delivery resources. Provide on-site temporary support of the local project resources upon implementation, change management or continuous improvement
  • Support the analysis, development and delivery of shared services deemed in the best interest of the projects
  • Utilize strong financial skills targeted at ROI and sustainability
  • Bachelor’s Degree from an accredited college or university required, preferred field of study: Business, Organizational Development or Industrial Engineering
  • PMP of equivalent certification or experience required or in progress
  • Payer or Provider healthcare administrative experience is preferred
  • Previous extensive exposure to the operations of contact center and back office administrative environments in either a senior direct line leadership position or through extensive hands on consulting engagements at multiple locations is required
  • Strong analytical and change management aptitudes required
  • Experience with identifying and implementing sustainable “best practices” required
  • Strong financial skills, targeted at ROI and sustainability of margins is also critical
  • Excellent organizational, interpersonal, written and verbal communications skills
  • Strong relationship management
  • Ability to perform in a fast paced, flexible and deadline oriented work environment
  • Flexibility to travel, at times extensively, is also required in order to be hands on at various projects
  • Multiple years’ experience in leading various small to large size contact center, mail room, fulfillment center or data entry operations are preferred
  • Healthcare domain is a plus, but ability to study, understand and analyze improvements in operations methods is a must
  • Process re-engineering or change management project experience in personnel intensive delivery organizations will also be highly valued
115

Regional Operations Director Resume Examples & Samples

  • Liaise with stakeholders internally and externally in the related regions for service delivery and also strategy discussion
  • Lead Ops managers and their teams to deliver high quality services to clients and customers
  • Be deeply involved in the key projects locally, regionally and globally from Shanghai Service
  • Center across functions and regions
  • Identify opportunities for improving organizational effectiveness and optimization with a particular emphasis on total customer service and cost control; Monitor key performance metrics and take actions to improve constantly
  • Handle escalated and complicated compliant cases in an effective and efficient way
  • Develop and maintain effective relationships with internal functions (e.g., Finance, HR, Compliance & Legal, Clinical and network etc.) to coordinate the delivery of all related services to clients
  • Build up the talent plan and support the key staff in terms of their career progression; Perform all necessary staff management functions to support profit, growth and expense management goals
  • Assure compliance and performance standards are achieved
  • Deliver monthly service performance report to business leaders and the report for Performance
  • Guaranteed (PG) Clients to Client Management Team
  • Carry out 1-on-1s, quarterly recognition and incentive programs within timelines
  • Complete any other jobs and tasks assigned by line manager
116

Portfolio & Operations Director Resume Examples & Samples

  • Capital budgeting planning processes within Technology to ensure alignment between Technology and Business stakeholders
  • Ensure capital is requested and portfolio projects are funded
  • Provide insight into portfolio performance through analysis and weekly reporting
  • Oversee capital management by monitoring forecasts
  • Ensure the design and operating effectiveness of department level controls
  • Proactively identify, manage and resolve issues and risks
  • Actively manage relationship with senior technology and non technology portfolio owners
  • Working with and coaching people, program and project managers across the group to improve project management, stakeholder engagement, delivery approaches, communications and reporting, and, risk management
  • Liaison with internal cross-functional teams – Finance, Product, Technology, Infrastructure , Legal, Information Security, etc
  • Ensure portfolio stakeholders and management are kept appropriately informed of project status and that there is sufficient record of meetings and decision-making
  • Provide clear and thorough verbal and written communications to stakeholders
  • Ensure there is adequate transparency and reporting across Technology
  • Partner with Finance and HR to ensure timely execution of financial and people related processes such as budgeting, planning and reviews
  • Ensure appropriate accountability across the senior technology management team
  • To foster a culture of collaboration and transparency
  • Identify areas of process improvement
  • Develop and deploy management metrics
  • 8-10 years program & project management experience managing all phases of multifaceted IT projects including planning, cost management, resource management , communications and quality measurement
  • Worked in the consulting industry (Highly Desirable)
  • Management of budgets $25m - $35m
  • Effective team player with exceptional organizational and communication skills. Able to communicate successfully to technology and to non-technology stakeholders
  • Strong quantitative and analytical skills, including the ability to present quantitative and qualitative information clearly and insightfully (e.g. dashboards and analysis)
  • Able to build strong personal relationships and trust with peers and senior leaders
  • Able to facilitate disparate stakeholders and team members and drive consensus in meetings, workshops and one to one interactions
  • A thorough, appropriate and timely communicator. Able to clearly communicate complex technical subjects to business and technology stakeholders
  • Worked through the entire technology delivery lifecycle from inception to release and maintenance
  • Worked in an Agile or Waterfall environment and have a solid understanding of SDLC
  • Strong familiarity with technical concepts and tools such as: software architecture platforms, database tools, web and internet applications and mainframe applications
  • Ideal candidate is a self-starter, confident, energetic, positive, focused, dependable, adaptable, proactive, resourceful and possesses a “can do” attitude
  • Attention to Detail - focused on the finer details that make the difference
  • Delivery Focus - pragmatic and driven to get solutions live
  • Leadership - provide thought leadership in your area. Leading by example - selling the company’s vision - and coaching and mentoring others
  • Resilience - Ability to work well under timeframe pressure, handling multiple tasks/initiatives at the same time and posting colleagues on progress regularly
117

Product Operations Director Resume Examples & Samples

  • Lead multiplatform product launches and updates, big and small, across all Music & Entertainment brands and markets
  • Ensure not only the deployment, but also the sustainability, of all International Multiplatform products in the Americas (top down). Must be able to identify issues proactively, resolve conflicts, escalates if necessary, and work across the organization to execute the project. Arbitrate and resolve conflict within the project
  • Collaborates with product owners, project managers, engineering and content programmers, to proactively improve the performance of products by evaluating product readiness, identifying product gaps, and consolidating product feedback. POMs are the single point of accountability within Multiplatform International Product Team to our local counterparts for the success of the product lifecycle end-to-end. Drive iteration is one the main responsibilities
  • Contribute to the International Multiplatform agenda, and roadmap, by raising awareness of our needs and opportunities (bottom up)
  • Lead product execution and manage product portfolio & roadmap across all Music & Entertainment brands and markets, communicating progress, blocks and launches to stakeholders
  • Interface cross-functionally with programing, technology, marketing and distribution
  • Manage processes and local third-party vendors
  • SVOD, AVOD, TVE, DTO and DTC business models
  • Web and mobile development standards and best practices
  • Web, mobile, social and TV metrics (KPI)
  • Consumers across web, mobile, social and TV
  • Video and display advertising standards and best practices
  • Media processing, digital assets and content management solutions as well as video standards and best practices
  • Agile product development methodologies (“Agile Certified Scrum Product Owner” a plus)
  • Google Analytics and Omniture/SiteCatalyst
  • Atlassian Confluence and Jira
  • FreeWheel and DoubleClick for Publishers
  • 6+ years of international product or project management experience in the consumer web and media space (TV broadcasting or Video Platforms a plus)
118

Operations Director Resume Examples & Samples

  • Demonstrated ability to recruit, train, motivate and retain personnel in order to balance staffing strengths with profitability and growth
  • Strong analytical and reasoning abilities
  • Well developed interpersonal skills
119

Operations Director Resume Examples & Samples

  • Managing the contract execution (cost, time and quality) ensuring the fulfilment of all contractual obligations by Ericsson, the Customer and third party suppliers
  • Managing the operational relationship with the customer, securing to achieve a high level of satisfaction from the customer regarding the overall delivery performance
  • Securing that hierarchical escalation on critical incidents (or other emergencies as specified on SLA) is followed and that the customer is always involved and updated according to contractual requirements
  • Securing that all internal agreements (WLA) between the Local and other delivery organizations are signed and reflect the contractual requirements
  • Securing that service delivery units inputs and requirements on resource or service acceptance (according to Deployment & Integration processes) are being considered and fulfilled
  • Securing correct handling of Incident Management, Problem Management & Change Management
  • LI-AT2
120

Senior Operations Director Resume Examples & Samples

  • Planning, tracking laboratory needs against goals. When necessary, developing recommendations/interventions to address operational issues
  • Negotiating for resources for CSL, such as investments, space, IT support, etc
  • Coordinating smooth operations with the Division business office and key SRI functional areas such as contracts, procurement, travel, etc
  • Prepare dashboards for new business development analysis and informational briefs
  • Supervising administrative staff, overseeing proposal process, support annual performance review process
  • Assist with annual budget development
  • Track and monitor new business development
  • Candidates must have a Master’s in Computer Science (or related technical field)
  • 10+ years of experience in project management
  • An active security clearance is required
  • Managing diverse administrative functions for a multifaceted business
  • Financial control/budgeting and consolidation
  • Skilled at developing strong working relationships
  • Must have excellent interpersonal and leadership skills; building rapport and credibility with
121

Operations Director Resume Examples & Samples

  • 10+ preferred
  • Strong background in performance management and reporting
  • Managing to meet budget
  • Strong knowledge of applications and resources available for account management
  • Solid Finance knowledge
  • FM knowledge
  • Strong project management, presentation and interpersonal skills
  • Team player that is organized and efficient; able to deal with challenging situations; as well as flexible, adaptable, resolution driven, a good communicator and a motivator
  • Knowledge of Corrigo a plus
122

Client Operations Director Resume Examples & Samples

  • Oversee various client service logistics and operations, including coordinating appearances, booking car services, coordinating shipping of materials, logistical support and other immediate client needs
  • Respond to routine questions and issues on behalf of client
  • Prepare and track expense reports
  • Handle invoice requests and prepare, maintain, and track department budget
  • Research potential endorsements, contact names, industry trends, and other revenue generating possibilities
  • Bachelor’s degree and 5+ years of relevant work experience
  • Experience working on the business side of professional Basketball and a track record of establishing relationships in the industry
  • Team experience strongly preferred
  • Highly Proficient with Microsoft Office for windows (including Word, Excel, PowerPoint)
  • Extremely detail-oriented, thorough and organized
  • Experience preparing and tracking budgets/financial information
  • Strong research and problem solving skills
  • Ability to work in a team and independently
  • Demonstrated experience in positions requiring discretion, judgment, tact, and poise
  • Must be available to work after normal work hours and on weekends, and holidays as necessary
123

Operations Director Resume Examples & Samples

  • Bachelor's degree in human services, recreation, business or a related field, or equivalent experience in program management or the delivery of community based services
  • Three to five years supervision of collaborative work teams, and demonstrated experience building a positive and supportive work culture
  • Demonstrated ability to build relationships with staff, members and participants that create support of organizational goals and achievement of the Y mission
  • Two year’s experience managing budgets and fiscally sound programs
  • Ability to establish, maintain and nurture collaborations with partner organizations
  • Prefer knowledge of, and successful experience serving diverse populations
  • Demonstrated success in program development that addresses community needs
  • Develops, implements, and manages operating plans to promote program growth for the YMCA. Executes strategies to ensure that members and/or program participants connect with one another and connect with the YMCA
124

Operations Director Resume Examples & Samples

  • Strong people management and leadership experience within a customer service environment managing a team of 100+ people, ideally across multiple locations
  • Proven change management and project management skills
  • Experience within a high transaction volume service business with multiple customer and supplier relationships and commercial models
  • Experienced in people development - Coaching & mentoring and Succession planning
  • Ability to understand and act on the key metrics and business drivers
  • Ability to work collaboratively with colleagues
  • Travel industry experience would be desirable, but not essential
125

Landscape Constructions Operations Director Resume Examples & Samples

  • Minimum of 8-12 years of experience in landscape construction industry with extensive commercial field/build experience
  • Proficient with computer software programs including MS Office suite (Word, Excel and Outlook)
  • Bachelor's degree in Landscape Architecture, Construction Science, or Construction Manager preferred
126

Operations Director Resume Examples & Samples

  • Provide strategic, operational and tactical direction to the Capita PIP workforce, setting the agenda and direction of the business in a clearly communicated, concise and easily understood way – be a visionary leader
  • Ensure all internal / external service levels are met and the quality of service delivered to the DWP meets or exceeds contractual requirements working in harmony with clinical colleagues
  • Set comprehensive goals for performance and growth, leveraging opportunities to expand the service offering to Customer
  • Foster and develop positive working relationships with the DWP and the PIP stakeholder community
  • Responsible for improving business efficiency by driving continuous improvement initiatives / projects
  • Be involved in and contribute to commercial discussions and negotiations with the DWP, protecting Capita’s commercial interests whilst delivering a professional and effective service to the PIP claimant community and the DWP
  • Be responsible for operational support functions as required
  • Ensure that all employees are managed in line with Capita group wide policies
  • Develop direct reports through the use of 1-2-1 meetings, coaching, objective setting, targets, appraisals, and training and performance management
  • Lead and manage the Quality Assurance functions across all Capita PIP contracts
  • Identify and resolve problems to ensure smooth delivery of the service. Escalate any appropriate problems to the COO
  • Contribute to the overall operational achievement of required service levels by working with other PIP Directors and Heads of Departments to identify risks and prioritise resource deployment
  • Maintain knowledge of developments within the industry and benchmark services against other operations
  • Be available as a decision maker in the escalation process
  • Adhere to the company Security Policy and resolve any breaches accordingly
  • Take responsibility for Health & Safety in the workplace, identifying, acting upon and where appropriate escalating any risks
  • Abide by all Capita and Local Security Policies and Procedures
  • Proven experience of managing large scale, field based, distributed operations (800 FTE) and delivering measureable customer outcomes
  • Previous experience within a service based environment running multi-faceted and complex operations
  • Outstanding communication skills; able to influence up to board level
  • Profitability & customer focused mindset
  • Able to work under significant pressure and to tight deadlines
  • Previous experience in generating growth
  • Commercially aware and experienced in complex contract negotiations
  • Educated at A-Level or equivalent
  • Previous Ops Director experience within an outsourced environment is desirable
  • Flexibility to travel- the role will require frequent travel and periods away from ‘’home site’&#8217
127

International Operations Director Resume Examples & Samples

  • Assist with development and management of RII budget in coordination with RII President, Finance, and Human Resources
  • Compile data and create briefs for RII President to include Strategic Dialogues, gate reviews, operations reviews, etc
  • Partner across RII organization to compile and edit RII bi-weekly reports to outline RII critical activities
  • Provide analytical support to RII President on special projects and provide recommendations
  • Liaise and coordinate with the RII Leadership Team and other senior leaders in Global Business Development and across the businesses
  • Organize and manage preparations for meetings with internal and external organizations and customers
  • Develop and maintain databases used to track RII metrics, customer contacts and events
  • Represent RII and Global Business Development at various internal and external events
  • Coordinate requests for presentations with appropriate teams as needed
  • Raytheon experience
  • Master’s degree in business administration
128

Global Operations Director Resume Examples & Samples

  • Ensures that all plants processes and activities are managed in a manner which maximizes team member safety and complies with all relevant environmental and Health & Safety Legislation
  • Leads the HAC Operations function to deliver budgeted safety, quality, delivery , cost and inventory targets and eliminate waste across all HAC sites
  • Manages the HAC Operations team to deploy best practice across HAC businesses and to deliver accurate and meaningful reporting of operational metrics
  • Manages plant managers to deliver budgeted financial and operational targets
  • Develop and implement key strategic initiatives to drive process and manufacturing excellence for sustained performance, business simplification and continuous improvement including an agile global supply chain
  • Provides leadership to the operations team on all aspects related to the manufacturing of our products, to fulfill our customers’ needs in the most efficient and profitable way
  • Leads implementation of best practice in all aspects of Supply Chain, encompassing Logistics, Distribution, Sales and Operation Planning and Materials Management
  • Establish, develop and motivate a world class team across all operational disciplines, driving performance, process rigour, and a continuous improvement mindset across the organization
  • Drives to meet the On Time Delivery targets by putting in place the needed production capacity, resources and systems
  • Provides strategic input on make versus buy decisions. Evaluates factored product approach and identifies optimum strategy to address business and market needs
  • Continually refines and remove waste from manufacturing activities. Drives the implementations 5S, Lean Manufacturing and Six Sigma methodology in all plants
  • A degree in a technical discipline preferably incorporating elements of a formal business education is required
  • Previous experience in operations leadership at a senior level, including substantial international cost center accountability and working in a cross functional business leadership team at a global level
  • Experience of driving a strong culture of HSE
  • Experience and detailed understanding of manufacturing systems, particularly MRPII and JIT
  • Strong financial acumen particularly around manufacturing accounting
  • Exposure to low volume/high value, high variety, light assembly operations preferably in the manufacturing sector
  • Other language skills advantageous
  • Working knowledge of SAP would be beneficial
129

Operations Director Resume Examples & Samples

  • 8-10 years in leading field or data processing preferably in panel operations at the management level, working with large teams coupled with excellent and effective communication skills
  • Knowledge of technology based data pick up methods & advanced analysis platforms would be a strong advantage
  • Strong project planning and management as it is a continuous operation that delivers on fixed dates (financial penalties)o Workflows analysiso Timelines monitoring
  • Technical skillso Statisticalo Quality control processeso Budget set up and controlling
  • Multicultural teams management
  • Any form of panel management experience would be an added advantage
  • Working knowledge of English. Arabic would be preferred but not a must.Competencies
  • Challenge the status quo in order to achieve a culture dedicated to continuous improvement and best practice
  • Be proactive and have an inquisitive attitude. An attitude of constant change
  • Be alert to changing situations, show flexibility in approach, adaptability in difficult circumstances and continuously strive to achieve a result
  • Cope well with time pressure and make decisions under complex and demanding circumstances
  • Solve problems creatively and seek opportunities for improvement and development
  • Influence and persuade a variety of people in changing situations
  • Mentor, coach, counsel and support those who are not confident, building morale and personal esteem and encouraging others to give their best performance
  • Be proactive and energetic, seeking to get things done at the same time as dealing with a variety of tasks
  • Retain an independent and objective viewpoint
130

Engineering Operations Director Resume Examples & Samples

  • Work with Engineering Directors and Leadership to understand technical details of work streams, execution metrics, engineering quality, schedules, and staffing
  • Work with engineering leads to develop cost and schedule estimates for Engineering Change Proposals
  • Prepare monthly cost reports including earned value
  • Prepare and analyze quarterly Progress & EACs (Estimate at Complete)
  • Support proposals, gates, and baseline reviews as necessary
  • Support special projects as requested by the VP Engineering or Engineering leadership team
  • Work collaboratively with engineering, program and finance teams to estimate completion costs
131

Operations Director Resume Examples & Samples

  • The General Manager will be responsible for overseeing and directing the site to ensure business development growth and the attainment of profit and operations goals
  • Accountable for assessment of existing and potential markets and developing and maintaining strategic alliances with key customers
  • Will regularly interact with executives and major clients. Interactions normally will involve influencing and/or persuading customers and negotiations
  • This leader should possess demonstrated positive human relations and leadership skills that are effective at all levels of the organization
  • Direct execution and develop the necessary functional and process competencies in order to deliver customer solutions in a rapid response time frame at the lowest possible costs
  • Functional responsibilities will include, but not be limited to Engineering, Procurement, Materials Management, Quality, Warehousing and logistics, Business Excellence, cross functional Human Resource and Financial responsibility
132

Services Operations Director, Transformation Resume Examples & Samples

  • Joint leadership in the local implementation of service transformation initiatives to achieve positive outcomes
  • Coordinate and manage service delivery managers as applicable as this person can be assigned operating responsibilities
  • Drive productivity and efficiency by monitoring processes and leveraging harmonized service tools and technologies to ensure the business is utilizing optimal processes and tools
  • Review and update performance metrics with global SMO to support continuous improvement for employees and the company
  • Participate in the detailed design of business case for transformation initiatives as part of a global team
  • Manage financial business case to budget against relevant project financial reporting
  • Participate in ongoing reviews and steering of service transformation and innovation work streams
  • Participate in post implementation review for benefits analysis and capture lessons learned
  • Surface local/regional transformation implementation issues promptly to the local and WW team and contribute /manage to resolution
  • Work with transformation team leads and refine business cases on a continual basis
  • Lead local change management and organization communication; assist local management with relevant process change
  • Act as a conduit between regional operations and global service management; a member of steering committee to provide local perspective and assist global team with local concerns
  • In country SPOC for transformation initiatives
  • Align global CTS Strategy with regional needs
  • May require extensive travels at times
133

Operations Director Resume Examples & Samples

  • Minimum 10-15 Years of Experience on IT Operations, planning or Engineering, with a Combination of: ◦Technical & Operational Management
  • Proven track record in driving large and complex professional services specifically involving Application Management services, meeting commitments on business and technology service level agreements with customers for multi-year engagements. 5+ years of experience in leading such programs
  • Well proven ability to transform customer requirements and expectations at a high level into a solution that Ericsson can realize as a customer engagement
  • Strong financial knowledge/training. Must have been responsible for P&L either owning independently or a joint responsibility, within his / her organization
  • Excellent Consulting skills with a proven track record as a customer focused Senior Consultant. Must have an agnostic approach to technology, His / Her priority is - best solution for the customer business needs
  • In depth knowledge of the ICT industry, including a thorough understanding of economic/ commercial/political issues affecting the industry
  • Good understanding of Direct and Indirect cost elements for Application Management engagement and how to optimize them incl. efficient resource pyramids and right-shoring
  • Good understanding of how to position Application Management in a Telco CIO’s organization with clear articulation of value proposition / business benefits to the customer
  • Good understanding of Transition Management, in taking over an Application management engagement from a 3rd Party, keeping control on resource mobilization, knowledge transfer, and KPI / SLA baseline
  • Good understanding of one or more of Industry best practices: ITIL, Industry standard software development methodologies (e.g. Agile, Spiral etc.), LEAN
  • Financial & Business Management
  • Customer Relationship & Business Development
  • Leadership & Change Management
134

Operations Director, Eagle Lending Resume Examples & Samples

  • Must have experience managing a team size: 5+ staff
  • Experience in a Loan Closing environment is strongly preferred
  • Experience working with Private Equity or Venture Capital firms is a plus
  • Experience with commercial or commercial real estate loan documentation is strongly preferred
  • Must possess the ability to identify redundancies and inefficiencies, make recommendations, and successfully implement solutions
  • Must possess the ability to work proactively and operate accurately and efficiently in a fast-paced environment with variable deadlines
  • Must possess demonstrated organizational skills and strong attention to detail
135

Operations Director Resume Examples & Samples

  • Maintain high level of knowledge on Aramark equipment, cleaning products and processes, Orbio Technologies, Ecolab products and Tennant Equipment used
  • Ensure all efforts are compliant with Union contract
  • Develop relationships with Navy Pier personnel and meet with all appropriate members regularly
  • Facilitate departmental meetings with a pre-set agenda and goals
  • Act as a liaison between all shifts to ensure an efficient operation and continuity of work
  • Ensure all customer and departmental complaints are handled and resolved within a 24-hour period
  • Review all reports daily to monitor progress of each area of the operation
  • Complies with all local, state and federal government regulations
  • Additional duties that may present as position evolves
  • Must have a minimum of 5 years of experience directly operating a large facilities account with multiple departments – preferably, housekeeping, meeting room conversion, and grounds
  • Understanding of APPA levels and CIMS quality assurance programs
136

Regional Operations Director Resume Examples & Samples

  • Complete accountability for $30M Revenue, 12 clinics and 130 teammates, including 8 direct reports
  • Develop and implement strategic planning initiatives that maximize the region’s clinical care and growth potential
  • Lead and focus on total team development, from managerial to direct clinical roles. Your direct reports and front line clinical staff will inspire to join you in the quest to ensure quality and compliant patient care
  • Lead team to strive for the nation's leading clinical outcomes, continuously improving year after year
  • Address top growth priorities, provide due diligence, cultivate physician and ongoing hospital relationships
  • Lead a growing, socially responsible business that strives to be the role model for American Healthcare
  • Leadership for a multi-site operational business
  • Proven experience leading a large, high performing team
  • Available for moderate local travel
  • Philosophies that align with our core values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun
  • Thrive in a company that will challenge you to "Get Stuff Done" and reward you with incentives the right way - top performers earn more
137

Regional Operations Director Resume Examples & Samples

  • Complete accountability for $15MM P&L, 35 partner hospitals and 110 teammates, including 6 direct reports
  • Lead and focus on total team development, from managerial to direct clinical roles. Your direct reports and front line clinical staff will inspire you to join in the quest to ensure quality and compliant patient care
  • Address top growth priorities, provide due diligence, cultivate physician and ongoing hospital relationship
  • Proven experience leading a large, high performing team; experience managing a dispersed workforce is ideal
  • Available for moderate travel (approximately 30%)
138

Regional Operations Director Resume Examples & Samples

  • Develop and execute strategic operating plans and goals for assigned region including financial and revenue growth, operations, labor management, contract management and clinical outcomes
  • Provide leadership and overall direction to key stakeholders within the practices and Lifeline management and staff
  • Develop and maintain effective relationships with physicians consistent with DaVita Code of Conduct and Compliance Commandments
139

Regional Operations Director Resume Examples & Samples

  • The Pioneer Regional Operations Director provides leadership and inspires others to assure safe, efficient, therapeutic and ethical patient care and positive teammate relations
  • As a leader in the Pioneer Division, the Pioneer ROD is also accountable for leading the experimentation and implementation of Pioneer technologies and processes across the region
  • Complete accountability for approximate $35MM P&L, 6 dialysis centers and 170 teammates in Las Vegas, including financial management, risk management, quality assurance compliance, patient care management, and teammate management
  • Providing strategic direction to internal corporate teams on the design of new innovations and the deployment of these innovations at a national level
  • Managing individual work streams and communicating recommendations to senior operational management on a consistent basis
140

Engineering Operations Director Resume Examples & Samples

  • Manage detailed engineering resource planning and coordination of engineering schedules across engineering functions and with other functions such as program management, operations, supply chain, and business development in order to responsively and effectively deliver engineering requirements for development programs, production support, research and development activities, and bids and proposals; adjusting for evolving priorities
  • Develop functional strategies, budgets, and staffing requirements including, actively addressing engineering competences
  • Drive efforts across engineering functions to optimize effectiveness and efficiency of site engineering, including engineering skill sets, engineering work flow, and engineering processes
  • In coordination with Chief Engineer and engineering leads, work with business development and program management to identify and support new market opportunities. Prepare proposals and cost estimates for new product development opportunities and support proposals for recurring products
  • Identify tool needs; strategize towards improving tool sets and technology requirements for the site’s engineering function
  • Manage engineering efforts with other functions (operations, quality, business development, etc.) to optimize effectiveness and efficiency of site business practices
  • Coordinate with EOMs at other sites to facilitate and streamline cross-site borderless engineering activities and resource planning
  • Coordinate with EOMs at other sites to share best practices and drive towards common approaches and tools in areas that would benefit the individual sites and the business unit. Implement Cobham-wide tools and processes and define best-fit updates to complement Cobham’s Engineering standard operating framework
  • Drive improvements in engineering performance metrics. Assure Life Cycle Management (LCM) adherence across the site engineering team. Manage engineering Key Performance Indicator (KPI) data collection and reporting for the site
  • Establish stretch goals throughout engineering which lead to tangible results in meeting or exceeding contractual and project requirements by delivering at or better than prescribed timeframes, specifications, and cost parameters
  • Ability to obtain secret security clearance
  • Experience working a matrix organization and driving results
  • Space experience strongly preferred – either defense or commercial
141

Operations Director Resume Examples & Samples

  • Manage staff responsible for all chapter operations functions, to include financial management, office management, information technology and volunteer development
  • Provide day-to-day direction and training of chapter staff and volunteers in the implementation of strategic plans among all chapter operational areas (Finance, IT, HR, volunteer development, etc.)
  • Recruit and present candidates for key chapter positions. Assumes interim responsibility for staffing voids as required. Oversees the coordination of training and orientation of new staff
  • Oversee the chapter’s finance department. Responsible for the development and management of all financial records and reports, as well as administration of the forecasting and budgeting program for quality assurance, thoroughness, and application to the Society's and the Chapter's strategic business plan. Reviews systems and processes to ensure proper internal controls are in place for recording cash receipts, disbursements, and adjustments
  • Responsible for analyzing, in conjunction with national IT department, the chapter’s IT infrastructure and identifying related technology issues/needs. Develops data processing guidelines and ensures systems support is provided in a timely manner
  • Oversee the office management function. Maintains all lease agreements and serves as the liaison to property management. Reviews and ensures that property leases sufficiently meet the chapter’s needs
142

Campaign Operations Director Resume Examples & Samples

  • In partnership with Managing Director, design, develop and execute scalable client campaign operations strategy for multiple revenue streams in support of rapid growth and margin expansion
  • Support strategic planning across the function to ensure alignment and help drive to company milestones
  • Responsible and accountable for the leadership and execution of client campaign delivery including staffing, processes, and continuous operational improvements
  • Maintain quality and timeliness in execution and delivery of client campaigns that drive excellent retention and client satisfaction in a fast-changing, high-volume environment
  • Develop and report on client campaign deployments and performance metrics, increasing visibility across the function and company, and proactively identify and resolve gaps
  • Provide client campaign operational viewpoint and analysis on company initiatives
  • Foster and develop high performance and engagement within an 80+ member department
  • 7 years' relevant work experience with increasing career progression and roles of responsibility in direct marketing operations
  • 3 years' progressive leadership/management experience including motivate and inspire high-performing teams
  • Technically capable and proficient with key marketing automation systems
  • Demonstrated ability to innovate, influence and improve marketing campaign delivery
  • Superior organization and communication skills
  • Client service ethic
  • Experience in higher education industry
143

Operations Director Resume Examples & Samples

  • MR experience of 3-6 years
  • A background in quantitative project management/ client service/ Field Operations function with exposure to research design and research execution
  • If the candidate is from a non-MR agency background conceptual knowledge of research and exposure to research assignments as an observer / client interacting with a MR agency is a must
  • Excellent communication skills (oral and written) since the role entails interaction with senior/ management of reputed companies
  • Strong analytical skills, comfortable with disparate sets of information and ability to draw accurate causal linkages
  • Experience with managing a team is a must
  • Proficiency in MS office is a must – Excel, Powerpoint, Word
144

Mau-operations Director Resume Examples & Samples

  • Bachelor’s / Master’s degree holder (engineering, computer science, information technology will be an advantage)
  • A minimum of 10 years of senior management experience in a technology, commercial or production environment
  • Superior leadership skills in building and managing teams. Experience leading management-level professionals is required
  • Must be a change leader and developer of talent
  • Experience supporting international customers
  • Dynamic with exceptional communication skills (written and verbal English)
  • Excel at working with internal and external customers, and partners
  • Deep understand of process engineering & optimization is required
  • Strong project management abilities with adequate technical knowledge, combined with proven ability to manage a variety of projects with varying levels of complexity to successful completion
  • Effective process management – practical experience in service excellence and delivery are required
145

Operations Director Resume Examples & Samples

  • Act as liaison between the Executive Team and other department leads on the needs of the company
  • Plan, direct and coordinate the day-to-day operations of SWG’s New York and Los Angeles offices, and work across Executive, Operations, and Departmental teams across SWG's global offices
  • Work closely with Executive Management Team to develop and communicate Company growth and objectives
  • Contribute to short and long-term organizational planning and strategy
  • Manage the development of processes and procedures, and ensure improvements across all operations areas to enhance productivity
  • Manage a process to capture, identify, prioritize, and resolve issues
  • Increase the effectiveness and efficiency of support functions: Administration, HR, IT, Finance, Accounting, and Legal through improvements to each function as well as coordination and communication between functions
  • Work closely with Executive /Sales teams on business development process
  • Manage Operational process of fashion and beauty brand partner accounts such as negotiations/contracting, on-boarding, AR, as producing reports as needed
  • Develop and manage budgets
  • Involvement in the planning, coordination, management of Company events and staff travel
  • Motivate and manage the U.S. team concerning operations and administration, ensuring they are fulfilling their responsibilities to their full capacity and in line with Company policy and procedure
  • Work with HR and Administration on all aspects of human resources management, including recruitment, onboarding, benefits and PTO tracking
  • Manage short-term and mid-term planning of resources on a monthly, weekly and daily basis across multiple projects/jobs
  • Track, measure and report progress against objectives and goals
  • Outstanding project management skills including organization, oral and written communication, responsiveness, and attention to detail
  • Leadership skills with ability to motivate and teach
  • Able to multi-task in a fast-paced, deadline-driven environment
146

Operations Director Resume Examples & Samples

  • Assists the Hotel General Manager in implementing the brand and hotel strategy, in order to meet targets for quality of service, attitude and profitability for the Rooms and Food & Beverage departments
  • Has managerial responsibility for all the positions in his or her remit; ensures the team's talents are developed
  • Is responsible for providing innovation and renewal in the hotel's service offer, with particular focus on meetings and events
  • Replaces the Hotel General Manager when absent
  • Body & Soul, the service attitudes model developed by Pullman
  • A Pullman “school” of leadership, focusing on creativity
147

Operations Director Resume Examples & Samples

  • Engaging at very senior levels in the client organisation and managing complex stakeholder relationships
  • Managing and coordinating internal business units to ensure successful delivery of contractual commitments and KPIs
  • Financial management of £100M+ programmes
  • Complex commercial negotiations
  • Leading delivery teams to enact contractual obligations
  • Strong project management background / disciplines
  • Successful delivery on large ITO and transformation programmes
  • Exhibiting strong operational control over their programme and taking ownership of operational issues
  • Identifying improved ways of working and formalise those to ensure continuous improvement is embedded in core service delivery
  • Managing sub-contractors and/or off-shore engagements
  • Leading relevant business meetings, programme boards and project workshops
  • Contributing to the wider programme leadership team and collaborating with other senior roles
  • Managing and developing the staff working on their programme
148

Operations Director Resume Examples & Samples

  • Drive overall marketing strategy for the organization, in partnership with Business Development, and is responsible for identifying and capitalizing upon new opportunities
  • Act as liaison between client organizations, vendor, staff team and other business divisions
  • Provide leadership, support, and actively participate in client meetings
  • Design and implement work processes across operations
  • Ensure work is executed within budget and is completed expeditiously with accuracy and exceptional quality and within organization's policy and by-laws
  • Keep abreast of developments and changes within the industry and competitors
  • Write business plans and proposals that anticipate and/or meet client need
  • Allocate staff and resources to meet objectives and investigate and implement ways to improve the efficiency of a service or operation
  • Provide direction on individual staff development
  • Manage, appraise and evaluate individual team member performance
  • Develops financial and operational objectives within own area. Ensures operational plans are aligned with business objectives
  • 20+ years of relevant experience
  • Strong leadership skills; will be responsible to provide leadership to managers within a function or region; may also manage first-line supervisors and/or professional staff
  • Has in-depth functional expertise and broad business knowledge; contributes to functional strategy development
  • Applies managerial expertise to achieve financial and operational objectives within own area
  • Strong relationship development skills and experience; develops relationships with key internal/external customers to identify emerging needs
  • Ability to anticipates demands to align operational priorities
  • Ability to manage resources to ensure financial objectives are met within own area
  • Strong revolution skills; resolves complex problems that have implications beyond own area
  • Ability to develops operational plans to align with business objectives within own area/function
  • Influences customer and/or organizational leadership to accomplish operational objectives
  • Manages the performance of employees through goal setting, ongoing assessment and coaching
149

Global Consumer Services Operations Director Resume Examples & Samples

  • Lead a team of Manager and Directors responsible for contact center operations in specific countries, territories and geographies
  • Ensure operational performance and execution against core KPI’s
  • Partner with Global Consumer Service Center of Excellence (COE) leaders to enhance and deliver upon the core strategic pillars and strategies
  • Partner with Sr. Leaders in the different countries, territories and Geographies around service deliverables and key strategic visions regarding how Nike’s Consumer are served in those locals
  • Outsource BPO Relationship and Account Management
  • Negotiation and administration of contracts with outsource partners
  • Manage progress to plan – connect across the teams to drive alignment, keep efforts moving - hitting key milestones and tracking to budget / AR performance
  • Drive change - Frame up integrated points of view that accelerate opportunities and neutralize risks
  • Frequent communication - Keep overall performance visible to all key stakeholders while ensuring solid plans are in place to close any potential gaps in service execution
  • Lead the operational execution efforts around service capabilities in an effort to enhance current and create future offerings within our service framework
  • Have an advanced understanding of service and/or contact center technologies. Ability to network, research and identify industry trends, technology enablers and differentiated service offerings
  • Be a creative yet detail oriented individual who can lead, drive and inspire leaders and teams to deliver world class service to the Nike Consumer
150

Senior Operations Director Resume Examples & Samples

  • Establishes the Managed Services project governance and leads all aspects of the technical-, operational- and transformation management activities
  • Is accountable for the project’s profitability in terms of top-line, bottom-line and cash flow (and their improvement) through up-scope sales, cost and margin improvement, quality execution, operations excellence and customer satisfaction
  • Directs the project incl. P&L, manages the operations, the transformation plan and implements the future optimized and efficient operations execution within the contracted SLA’s and KPI’s
  • Provide and deliver d2d governance operations towards the customers adhering to the contractual and compliance commitments
  • Works in close cooperation with all stakeholders incl. customer organization, network implementation, planning, optimization, care and regional & global executive management to ensure the maximum alignment, project delivery and effective customer operation
  • Establishes strict control of costs, budgets spending and plans necessary transformation actions to achieve maximum revenue and cost efficiency in alignment with approved Limit of Approvals (LoA)
  • Regularly reports to customer and Nokia management on the operations performance, financials, P&L, risks and opportunities as well as commercial aspects related to the cluster/projects
  • Defines additional scope, price and deliver on contract upscope opportunities
  • Uses technological / tools assets to enable automation in the operations, thus reducing project and customer risks
  • Consistently evaluates organizational and operational efficiency and makes changes as necessary
  • Ensures that all operations, including 3rd parties, subcontractors, vendors are setup to deliver the contractual SLA’s and KPI’s
  • Leads the project organization according to Nokia’s vision, culture and values
  • Makes presentations to Nokia and Customer’s Steering- and Executive Committees
  • Proven track record in the delivery of large Managed Services projects
  • 10+ years in the IT/Telcom industry
  • Ability to actively communicate, inspire and motivate all levels of staff
  • Ability to think and act strategically and proactively
  • Strong writing and presentation skills in Russian and English
151

Operations Director Resume Examples & Samples

  • Must be at least 21 years of age
  • Three or more years of program management experience, preferably in a YMCA or other not-for-profit agency
  • Must have good interpersonal skills, public relations, and communication skills via telephone and in writing and have sound and independent judgment
  • Must have previous hiring, supervision & development of staff
  • Experience with computers including word processing, database software and spreadsheets
  • Strong skills are necessary in supervision, management, expense control, public relations, promotion, public speaking, written and verbal communication skills, fundraising and record-keeping
  • Must have the ability to effectively communicate with members, staff, peers, volunteers and supervisor
  • ALL YMCA employees must be CPR/AED for the Professional Rescuer, First Aid and Oxygen certified (training available upon hiring)
  • Directs and supervises program activities to meet the needs of the community and fulfill YMCA objectives (see detailed list below)
  • Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals
  • Establishes new program activities and expands program within the community in accordance with strategic and operating plans
  • Develop, administer, and supervise youth and adult sports programs, tournaments, special interest classes, court facilities, and facility rentals
  • Develop and implement an adequate marketing strategy to assure the success of youth and adult sports programs
  • Assists in the marketing and distribution of program information, may organize and schedule program registrations. May review and process program scholarship applications
  • Develops and maintains collaborative relationships with community organizations
  • Establish, improve, and maintain harmonious relationships by meeting individually with school principals and other key community members who assist in developing and continuing programs
  • Develops and monitors program budget to meet fiscal objectives
  • Models relationship-building skills (including Listen First) in all interactions. Responds to all member and community inquiries and complaints in timely manner
  • Compiles program statistics. Monitors and evaluates the effectiveness of and participation
  • In program
  • Works with center staff to identify current needs for volunteers, maintains volunteer’s files, coordinates marketing of volunteer opportunities, ensures the tracking and reporting of volunteer hours, and coordinates volunteer orientation, development and recognition programs
  • Manages the payroll and maintains any necessary employee records for center employees. Reviews, enters and processes payroll information for center, including timesheets, labels and time entry. Reviews use of time off (holiday, sick leave and PTO) hours, and ensures correct payment. Collects and disperses employee paychecks
  • Works directly with the Association Human Resources Office to complete and manage new hire paperwork for center
  • Works directly with Association Finance Office to manage the preparation of billings and receipting for all accounts receivable and accounts payable payments. This also includes other income monies, including contract deposits and staff charges
  • Understands and assists center staff with all Financial Programs including monthly income and expense reports, ensuring Daxko refunds have been approved by director,reviews the daily cash reconciliation, accurate and reported in a timely manner, responsible for, and ensuring adherence to all financial guidelines
  • Works directly with the Financial Development Office to provide administrative support to the Center Executive and systems for annual fundraising campaign and other committees as assigned
152

Operations Director Resume Examples & Samples

  • Ensure compliance with all regulatory, Health and Safety requirements and Catalent Pharma Solutions values
  • As a member of the Clinical Supply Services Site Management Team, undertake collective and individual duties which contribute to the day to day management of the business
  • Manage and control – via the departmental manager – the packaging and pre-production operations in the production facility, ensuring orders are completed on time and to the appropriate quality and regulatory standards
  • Manage and control – via the departmental manager – the print room activities to ensure that the design and production of labels are completed within the required schedules
  • Monitor the performance and potential of the team and provide the direction and motivation necessary to secure optimum commitment and competence
  • Initiate and manage departmental budgets to meet the business plan
  • Assist with departmental training and completion of training documentation
  • Preparation and regular review of Standard Operating Procedures relating to own areas of responsibility
  • Any other duties which may properly be assigned to this post
  • Knowledge and understanding of the pharmaceutical industry (preferably clinical trial supplies) and the associated quality and regulatory requirements
  • Working knowledge of disciplines associated with operations management such as management accounting and human resource management. Ability to work in conjunction with all disciplines
  • Ability to manage people and motivate through sound leadership
  • Knowledge, understanding and experience of applying continuous improvement tools and techniques in change management
  • Good communication skills in both written and oral media
  • Ability to collect and analyse operational data to assist in decision making and the formulation of strategies
153

Operations Director, Credit Operations Resume Examples & Samples

  • Promote a culture of continuous improvement with discipline around end-to-end workflow/process skills; participate in the review and recommendation of operational systems and procedures; develop and implement best practices in loan operations related to post approval processes and procedure
  • Lead large, diverse teams driving high employee satisfaction and retention; develop a strong pipeline of successors; manage individual and team performance goals and expectations
  • Manages legal documentation, credit and compliance risk to the bank to include responsibility for ensuring satisfactory audits and reviews internally and externally
  • Responsible for support of process and policy initiatives designed to improve speed, quality, overall efficiency, and create a more competitive credit and post approval process for Business Banking
  • Responsible for (or participant with respect to) development and implementation of ongoing improved methods of post approval processes, procedures, and delivery methods
  • Develop and implement business strategy, and influence change through effective relationship management across a wide network of partners
  • Drive credit loan processing and service initiatives through influence and partnership with internal teams (e.g., Relationship Managers, Loan Operations, Underwriting, etc.)
  • Coordinates with market partners on pipeline calls, prioritization of work, and leading staff to successfully manage operations within service objectives and goals
  • Guide the development and implementation of policies and procedures to ensure a strong controls infrastructure
  • Work with Risk/Control partners to proactively identify and close any control gaps that may exist; interact with internal/external auditors and regulators
  • Requires 10+ years of experience with loan documentation and vendor work
  • Demonstrated, well-rounded leadership with 10+ years in leadership roles managing significant numbers of employees in Financial Services (or comparable industries), Service/Operations, Commercial/Business Banking and/or Consumer Banking
  • Commercial/high volume credit operations experience in conventional, real-estate and/or Small Business Administration loans (SBA), preferred
  • Advanced knowledge of loan products, business loan sales and underwriting processes preferred
  • Well-developed ability to attract, train, motivate, develop and retain employees
  • Proven communication skills, both verbal and written, with ability to present to varied and large audiences, including executive updates
  • Proven ability to make appropriate decisions in a high volume environment
  • Demonstrated financial acumen to manage budget, identify and calculate cost savings (business case development), to direct capacity planning/project allocation and coordinate/plan daily production pipeline
  • Demonstrated financial acumen to manage budget, identify and calculate cost savings (business case development) and to direct capacity planning/project allocation
  • Exceptional analytical, project management, decision-making and problem resolution skills; Six Sigma background is a plus
  • Bachelor's Degree in business or legal related field preferred
154

Operations Director Resume Examples & Samples

  • Plan and implement continuous improvement initiatives for manufacturing and supply chain
  • Co-ordinate activities for manufacturing and supply chain and finance to ensure revenue, inventory and cost target are met
  • Team with internal business users to identify and document NCR’s Global Operations requirements to support their business objectives and initiatives
  • Convert business requirements and improvement initiatives into project plans
  • Maintain and manage activities related to project planning & execution
  • Provide global support for manufacturing organization
  • Manages the Hospitality and Retail Manufacturing and integrate that to the efficient fulfillment process. Occasionally support the Financial Manufacturing
  • Be a visible leadership presence in the Plant
  • Flexible hours to support customer requirements
  • Support employee selection & assist in hiring decisions
  • Manage employee performance evaluations, promotions and employee development opportunities
  • Utilize Fulfillment team creativity to drive improvements
  • Reward and celebrate employee achievements
  • Measure and improve KPIs for team performance in quality, efficiency and safety
  • Drive a lean 6S culture with team values of openness, courage, respect, focus and commitment
  • Accountability for ensuring the Fulfillment team meets goals
  • Ensure Fulfillment team has functional equipment to perform job efficiently and safely
155

Operations Director Resume Examples & Samples

  • Provide leadership, mentoring and supervision to the administrative and office operations staff
  • Direct all financial management of local office and specified sub-region including monthly and annual operating budgets, forecasts and reporting as well as assessment of variances for the market and service lines
  • Responsible for approvals at local level for T&E, commission documentation, payables and resourcing needs
  • Responsible for facilities management including relocations and buildouts, managing leases, vendor relations, and overseeing compliance/record retention
  • Implement and support all company initiatives
156

Idiq Operations Director Resume Examples & Samples

  • Track and ensure fulfillment of major requests and priorities of USAID, GHSC-PSM leadership team, and the IDIQ Director
  • Proactively plans for meetings and events with project staff including the weekly PSM leadership meeting, USAID monthly project management meeting, partners, and external parties; prepares agendas, required materials, and reviews show-flow with relevant participants
  • As directed and in liaison with the IDIQ Director, communicates out strategic status updates to project management units on contractual, management, personnel, and project implementation related issues
  • Attends meetings, oversees note-taking and distributes notes, tracking action items for follow-up across teams
  • Updates PSM project calendar as needed with IDIQ Director’s schedule
  • Monitors email, flagging time-sensitive messages for prioritized response
  • Works with IDIQ Director to schedule meetings, structure calendars, reflecting strategic priorities of the project; manage and revise IDIQ Director’s schedule as needed
  • Conducts or oversees pre-emptive reviews of expense reports and travel advances of IDIQ director’s direct reports for compliance and approval
  • Ensures IDIQ Director’s approval of timesheets for direct reports to expedite timely submission and payment
  • Develops, manages, and maintains management tools such as e-newsletters, dashboards and other communication tools
  • Manages the signatory process for key project documents per the terms of the IDIQ Director’s delegation of authority
  • Updates project contracts tracker with data from signature cover sheets to ensure compliance and management of document signatures
  • Works with all major project areas to ensure effective and streamlined communications in regards to key technical, operational, and management issues
  • Coordinates and/or serve as the lead liaison with other operations and support staff within the project team including but not limited to Program Operations, MIS Global supply Chain, Country Programs; serve as a similar liaison between and with SCS Operation teams
  • Communicates project needs to the IDIQ project management unit (PMU) directors to ensure adequate support from PMUs, Supply Chain Solutions Division, and internally across the organization
  • Finalize key management reports for USAID CORs, including weekly staffing updates and relevant materials
  • Support IDIQ Director in project partner relationship management
  • Research technical and management topics as needed
  • Support Program Operations team as time allows
  • To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required
  • Minimum 8 years or greater of technically relevant work experience
  • Bachelor’s degree required; Master’s and/or PhD preferred; equivalent combination of education and work experience in relevant technical competency areas considered
  • Advanced oral and written communication skills in English with the ability to lead meetings; fluency in foreign language preferred
  • Knowledge of company’s main client and its operations
  • Ability to work both independently and as part of a team with a collaborative and helpful approach
  • Ability to solve complex technical, managerial or operational problems and evaluate options based on relevant information, resources, well-rounded experience, and knowledge
  • Ability to convey complex messages or concepts to a wide range of audiences
  • Experience managing USAID projects and experience living or working in developing countries required
  • Willingness to travel and work abroad a minimum of 4-8 weeks per year
  • Demonstrated ability to manage and supervise department staff, multiple project teams, and other initiatives
  • Demonstrated integrity, independent thinking, judgment, and respect for others
157

Operations Director Resume Examples & Samples

  • Delivery of programs via the hub in Glasgow Scotland, underpinned with resources located across different geographies and time zones
  • Translating business strategies into program delivery plans
  • Delivery includes being accountable for monitoring, reviewing and comprehensive reporting out on all program activities, costs, resources, timelines and risks supported by timely communication
  • Resolves resourcing and asset conflicts using prioritization and negotiation
  • Ensures that the program delivery achieves the objectives that have been set and that the business benefits are quantified, measured, and reported. communicated and realized
  • Communicates and provides business stakeholders optimal program delivery that maximize Cigna investments
  • Ensures effective transition planning to minimize risk
  • Manages program changes through regular reassessment of program priorities, resolving conflicts
  • Undertakes formal reviews of the program and its achievements
  • Manages and influences stakeholders
  • Ensure that quality methods, process improvement tools, change management techniques and project management methods are utilized to maximize the likelihood of success
  • Guide chartering, scope, resourcing and schedule for program
  • Ensure a strong governance framework is implemented and adhered
  • Provide day to day support of program level project management activities as necessary
  • Obtain necessary resources, and remove obstacles when necessary
  • Lead project governance, and assure execution and tangible business results
  • Validate project results and recognize team achievements
  • Extensive experience at successfully delivering challenging and complex technology programs/ business change involving working with globally based employees and development partners
  • Thorough experience with Agile and Waterfall development/delivery methodologies
  • Experience with integrating cloud based systems into the enterprise
  • Work successfully under Cigna policies, management structures and reporting procedures for all aspects of the Program’s environment
  • Demonstrated passion around customer focus, delivering results, and continuous improvement
  • Strong Executive presence and the ability to communicate effectively with senior leaders
  • Proven ability to develop strong working relationships and establish a high level of credibility across functions
  • Persuasive, collaborative style with the ability to drive the business strategically and influence others. Skilled at obtaining buy-in for ideas and driving implementation and culture
  • Strong presentation skills, including ability to communicate effectively with all levels, including training delivery
  • Deep technical expertise in one or more Quality methodologies with at least 10 years of leadership experience designing and implementing successful programs
  • Proven track record of delivering results of high quality and sustainability against large programs
  • Strong business acumen, proven ability to apply Quality and Operating Effectiveness tools & methods to a wide variety of business applications
  • Proven ability to lead within a matrix environment, including direct reports, internal associates, and consultants
158

Retails Operations Director Resume Examples & Samples

  • Drive commercial performance and develop retail competencies across 13 affiliates in the APAC Region. Matrix manager to the National Sales Manager (NSMs) in the local affiliates. Lead the Retail Teams to high performance, support them to drive growth, conversion and client acquisition
  • Identify and share best practices and develop and/or deploy relevant workshops regionally and locally. Develop Managers of Retail Sales Operations (MROs), Retail Managers, and ultimately artists; monitoring and establishing appropriate KPI metrics (e.g. comp sales growth, productivity, transactions, etc.)
  • Establish a wider variety of training activities, relative to - though not limited to - Retail Management practices (business management, Human Resources and people management, customer service, back office operations)
  • Consolidate the views on the evolution of the retail network, its performance, and that evolution of the business model, consulting with markets, advising the region and the global brand as required. It is critical to partner with the Artist Training and Development teams, and the MAC Regional team (Marketing, Events, Visual Merchandising, CRM Team) as well as Brand Managers in each affiliate To create strong partnership with education and all brand functions in the regional office as well as the affiliates
  • Establish a wider variety of operational activities, including, though not limited to stock planning, FSS operations and programs, human resources, store management, launch management, CRM program execution in store and priority door programs
  • In partnership with Global develops and implements retail tools and trackers to support sales measurement, retail strategies and coaching/ people development action plans
  • University degree in business, management or marketing or equivalent with min. of 8 years of working experiences
  • Proficient in both spoken and written English and Chinese, Mandarin if possible
  • Extensive retail experience in high-transaction sophisticated retail environment. Management experience in store is a plus
  • Understanding of the retail technology
  • Strong people management skills and willingness to teach
  • High level of numeracy and analytical skill
  • Multi-market experience will be viewed as an asset, ideal with Asia experience
  • Candidate must have strong English communication and good writing skills
159

Operations Director Resume Examples & Samples

  • Serve as the primary customer for Cigna Service Operations
  • Ensure SO provides the segment with appropriate service levels
  • Ensure policies and procedures align with strategic objectives of the segment
  • Identify cost saving opportunities while maintaining customer service levels
  • Partners with areas, such as appeals, to be sure that appropriate level of segment support is provided
  • Partner with Medical Cost Management team to insure integration between service operations and clinical customer team
  • Ownership of end to end enrollment options and customer/broker experience. Work closely with sale and marketing to understand strategy and implement the strategy in the most appropriate way considering cost, customer and broker experience
  • B.S. in Business or related degree, Master’s Degree Preferred
  • 15+ years in operations and/or customer relations/experience type role, experience in healthcare is a plus
  • Customer Experience, Operations, Third Party Vendor Management, Strong Communication Skills
  • Strategy – Decision Quality, Problem Solving, Intellectual Horsepower, Innovation Management, Strategic Agility, Problem Solving
  • Delivering Results –Action Oriented, Business Acumen, Drive for Results, Planning, Priority Setting, Process Management, Total Work systems
  • Managing Others – Talent, Building Effective Teams, Delegation, Developing Direct Reports, Managing and Measuring Work
  • Personal – Approachability, Compassion, Composure, Ethics and Values, Motivating Others, Self-Development, Self-knowledge, Understanding Others
160

Group Regional Operations Director Resume Examples & Samples

  • Develop and execute strategic operating plans and goals for assigned regions including financial and revenue growth, operations, labor management, contract management and clinical outcomes
  • Maintain awareness and knowledge of competition, proactively assess related SWOT (region strength, weaknesses, opportunities and threats), analyze and implement effective strategies
  • Develop positive and effective work relationships with all levels of management and departments within Lifeline and the DaVita Village
161

IT Operations Director Resume Examples & Samples

  • Five to seven years of leadership responsibility in managing multiple, cross-functional teams or projects and influencing senior-level management and key stakeholders
  • Experience of vendor/third party software management
  • IT transformation experience
  • Management of blended IT service delivery
  • Extensive knowledge of infrastructure planning and operations, design and deployment, as well as system life cycle management
  • Strong budget planning, financial management and reource management skills
  • Expert knowledge of current and emerging technologies, technology directions and strategic application to business needs
162

Show Operations Director Cirque du Soleil Resume Examples & Samples

  • Manage the Cirque du Soleil at Sea departments and ensure they run smoothly
  • Ensure adherence to the company mission, policies & procedures
  • Ensure that the shows meet and maintain the high quality standards established by 45 DEGREES
  • Provide show reports and weekly reports of the Cirque du Soleil at Sea shows operations
  • Collaborate in the annual budget process, control operational expenses and, together with the 45 DEGREES support team, handle the Cirque du Soleil at Sea shows’ financial follow-ups
  • Monitor and manage contractual agreements with artists, employees & suppliers (integration, training, renewal process, etc.) and Cirque du Soleil at Sea shows assets in collaboration with MSC Cruises and 45 DEGREES
  • Manage all aspects of on-site services to the staff and artists including administrative follow-up, human resources, transportation, lodging, etc
  • In the event of a force majeure or catastrophic event, act as the Security Focal Point and spokesperson and coordinate the cancellation of performances with MSC Cruises & 45 DEGREES management
  • Ensure the implementation, communication and follow-up of corporate decisions, human resources and administrative rules, and processes
  • Ensure occupational health and safety procedures, norms and standards are respected
  • Implement and follow up on the artistic, acrobatic and technical adjustments and modifications to various components of the Cirque du Soleil at Sea shows as requested by the Director of Artistic Quality of 45 DEGREES
  • Make recommendations to the Director of Artistic Quality of 45 DEGREES for any artistic and acrobatic changes or adjustments needed for the maintenance of the show and its performers
  • Act as local corporate officer on behalf of 45 DEGREES when liaising with the partner, employees, artists, suppliers, media, or local authorities for the show and promote harmonious relationships
  • Ensure an appropriate quality of life standard within the parameters set by the organization is maintained for all employees and artists
  • Degree in theatre, dance, acrobatics or any other related artistic field
  • Minimum eight years of relevant experience in live show management in an international context
  • Fluency in spoken and written English is essential; fluency in French or another language is an asset
  • Proficiency using Microsoft tools
  • Demonstrated human resources and budget management skills
  • Ability to work in the field while managing corporate partnership expectations
  • Proven leadership skills
  • Excellent organizational and communication (verbal and written) skills, and politically savvy
  • Ability to work well under pressure and meet tight deadlines
  • International cruise ship or touring experience, an asset
  • Available to tour on a cruise ship internationally full time and to work in foreign countries
  • 8 to 11 month contract with possibility of renewal
163

Assistant Center Operations Director Resume Examples & Samples

  • Assists in ensuring the financial performance of the center
  • Assists Center Medical Director with the hiring, training, disciplining and terminating of colleagues
  • Assists in enhancing communication between Client Company and Center and identification of problems with service to clients
  • Demonstrated excellent leadership skills
  • Demonstrated familiarity with principles and procedures for personnel recruitment, selection, training, and personnel information systems
  • Demonstrated ability to coordinate and prioritize multiple tasks in a fast-paced environment while under pressure
  • 0 - 1 year supervisory lead experience
164

Materials Operations Director Resume Examples & Samples

  • Master’s or PhD degree in Electrical Engineering, Materials Science, Chemical Engineering, Applied Physics, or other semiconductor related discipline
  • 10+ years of progressively responsible operational leadership experience in high-tech, semiconductor, or manufacturing
  • 5+ years of crystal growth or wafer fab experience
  • Extensive operational experience with full P&L accountability
  • Strategic thinker with strong planning skills. Effectively developed short and long term strategic/operational goals
165

Operations Director Resume Examples & Samples

  • Lead Manufacturing Operations for our OTC liquids, solids and Mouthwash technologies, including production, process engineering and maintenance Teams
  • Drive SAFETY, Environmental, Health (EHSS), Compliance deliverables and adherence to GMP standards
  • Site Owner for our Quality/ Zero Defect efforts, LEAN Transformation and Operator:Technician Institute
  • Collaborate with EHSS, Q&C, SMP, PLAN, SOURCE, ENGINEERING, and DELIVER Teams
  • High Customer Service focus, delivering requisite Planning Attainment, OTiF and LIFR performance KPIs
  • Deliver other key Functional KPIs, such as NC/CAPA investigation/closure, OEE, Critical Processes Cpk, MUV, Process CIP (cost improvement projects), Labor productivity measures, etc
  • Organization design and development that meet current and future business needs
  • Talent and Leadership pipe-line development, train, coach and help Team achieve their personal development
  • Development of a highly effective and respected manufacturing organization, collaborating both within Consumer Manufacturing network (Internal & External) as well as with Enterprise partners in Janssen, Pharma Supply Chain
  • Build and develop a technically competent, highly motivated and empowered manufacturing organization
  • Deliver Functional expense requirements and P&L. Develop & control department budget / plans
  • Partner with the Local, Regional and Global leadership on New Products, network sourcing and key business projects
  • Deploy PE (Make to Win – LEAN Transformation, Six-Sigma, etc) to improve our Agility, responsiveness, reliability and overall COGS
  • A minimum of a Bachelor’s degree is required. An MBA is preferred
  • At least 8 years of experience in manufacturing
  • High Ethical value and Credo Based
  • Outstanding Communication and Interpersonal Skill at all levels of the organization, including Sr. Management, Peer group, Team and Shop Floor Associates
  • Demonstrated Strong Collaborative leadership
  • Strong Knowledge on Financials Business processes and Budgeting
  • Knowledge of high speed Manufacturing, Maintenance and Quality Systems
  • Process Excellence skills & experience
  • Strong Strategic Thinking, Analytical, Teaming & Influence skills. Ability to sell ideas and gain support to implement
  • Results Driven and able to work independently to deliver
  • Self-starter/Result Orientated / Entrepreneurial
  • Conflicts Management/Decision Making / Problem Solving skills
  • Excellent Labor Relations skills, with strong experience of working collaboratively with Union Leadership
166

Demand Generation & Operations Director Resume Examples & Samples

  • Develop and deliver quality campaigns targeted at key buyer personas to drive revenue through direct and indirect sales teams (including partners
  • Take the lead in building programs that generate pipeline and move opportunities through the funnel
  • Work with product, marketing, and sales leaders to develop and deliver high-performance campaigns on a multi-quarter basis
  • Work across teams to optimize our website and channels to build our audience and capture new names that turn into leads and prospects over time
  • Set strategy and oversee implementation of online advertising and SEO
  • Implement testing strategies to enhance the demand creation process, including response and conversion rates and multivariate testing
  • Define the end-to-end lead management process in conjunction with Sales Operations and Marketing Operations, including lead capture, nurturing, and service-level agreements to ensure conversion and optimize prospect and customer experience
  • Forecast, measure, analyze and report on the impact of online marketing and demand generation activities on marketing funnel, including pipeline, revenue, and sales cycle length
  • Manage and develop marketing database with focus on making it bigger, better, and more segmented
  • Manage and report on campaign and funnel metrics to review and optimize performance
  • Partner with Sales and Sales Ops to inform, educate, and enable them to turn marketing activities and campaigns into prospects that buy
  • Be a great teammate and partner who works across functions to deliver on company and team goals
  • 10+ years of B2B technology demand generation and marketing automation/operations experience with at least 4 years of management
  • Proven track record of hands-on marketing and demand generation management that has delivered business results
  • Experience with turning ideas into programs that deliver pipeline
  • Ownership of multi-touch campaigns across online, events, emails, webinars, and more
  • Extensive experience with CRM and marketing automation tools, including Salesforce, Marketo, and Adobe Experience Manager
  • Real-world experience working closely with Sales and turning them into advocates and fans
  • Ability to juggle multiple projects simultaneously and deliver on time and on budget
  • Track record of delivering creative, fun, high impact campaigns
  • Experience with overall marketing strategy, including budget allocation, opportunity assessment and prioritization
  • Excellent communication skills with ability to clearly convey complex ideas and data in written, presentation, and spoken formats to a variety of audiences
  • Team player with strong people management, development, and cross-functional leadership skills
  • Highly motivated individual who thrives in a fast-paced team environment and is readily adaptable to changing market and organizational requirements
  • Strong problem solving and troubleshooting skills
167

Operations Director Resume Examples & Samples

  • A minimum of 20 years experience in data center design and construction
  • A track record of successfully managing complex projects and overseeing staff
  • Experience with business development
  • Ability to travel an average of 2 days per week
  • Proficiency at written and oral communication
  • Extensive knowledge of MEP system design and operations
168

Mortgage Fullment Operations Director Resume Examples & Samples

  • Resolve escalated issues brought by internal or external customers
  • Monitor performance SLAs and conduct periodic performance reviews with providers
  • Oversee on-boarding and steady-state process of providers
  • Recommend and implement process improvements
  • Train and develop staff
  • Negotiate contracts with selected providers
  • A minimum of 5 years in Originations, Mortgage Loan Servicing or Vendor Management in the financial services industry; Mortgage Banking experience preferred
  • Ability to use Excel, Word, and PowerPoint applications
  • · Knowledge of applicable mortgage regulations
  • Audit background
169

Operations Director Resume Examples & Samples

  • Monitoring of operational and administrative activities of the region on a day-to-day basis, providing a single point of contact for first line issue resolution
  • Direct supervision over 30 professionals (includes allocation of resources, scheduling, time off and performance management programs)
  • Interfaces and collaborates with marketing / corporate communications, research, human resources, legal and financial services
  • Implementation and support of all new and ongoing initiatives, systems and services (revenue projection, deal and commission management, customer relationship management, etc.) ensuring adequate training and use
  • Support, communicate and follow up on internal/external notifications (corporate, regional, local, licensing commission, trade organizations and on-site building management)
  • Support and reinforce consensus among professionals and staff for all corporate initiatives
  • Implementation of all training activities (revenue and non-revenue producers). Oversee the tracking of licensing in accordance with State regulations
  • Administer broker terminations, including pending deals post termination
  • Oversee the management of New Jersey Region financial operations, providing ongoing reviews of monthly operating plans, budgets, brokerage activities, revenue projection and EBITDA, including forecasting and variance against AOP
  • Lead annual budget and forecasting process for the NJ Region
  • Track expenses and perform variance analyses
  • Expense management, including review and approval of all regional and branch expenses (rent, professional services, corporate cards/P-Cards, office services/supplies, business development allowances, bonuses)
  • Oversight of deal and commission management activities with Revenue Accountants
  • Act as day-to-day manager of the region in the absence of the Managing Principal
170

Operations Director Resume Examples & Samples

  • Set objectives, provide direction and support the team to deliver world class performance in terms of service, quality, cost, safety, inventory accuracy and productivity
  • Analyze and draw information for strategic change and develop an operating strategy for Korea & Japan
  • Practice all environment, health and safety procedures and make safety a top priority
  • Lead the safe operation of all Korean & Japanese facilities and comply with legal, legislative and corporate safety requirements
  • Develop, analyze and manage Operational expenses for Korea & Japan
  • Develop & action Objectives, Goals, Strategies and Measures (OGSM) for assigned area and confirm linkage to global business strategies
  • Work with cross functional team like supply chain, finance, sales and marketing to deliver operations performance
  • Train, coach and provide development opportunities for employees
  • Model and promote the Corporation’s Code of Business Ethics and Values
  • Perform general management duties, exercising usual authority concerning staff, performance appraisals, promotions and terminations
  • Responsible for training and development of subordinate staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies
  • Act as a team role model and change-agent
171

Operations Director Resume Examples & Samples

  • Bachelor's degree in a related field
  • Minimum seven years relevant experience in live show management and demonstrated human resources and budget management skills
  • Proven leadership skills, particularly in building multidisciplinary and multicultural teams
  • International entertainment industry experience
  • Ability to work well under pressure and meet tight deadlines
  • Ability to work in the field while managing expectations of both Vidanta and Cirque du Soleil
  • Fluency English both spoken and written
  • Knowledge of Spanish an important asset
  • Knowledge of French (or another language) an asset
  • Available to work full time in Mexico
172

Operations Director Resume Examples & Samples

  • Set-up and implement the BP&S Operations strategy; contribute to the development of the BP&S business and organization strategy
  • Responsible for Operations and Engineering activities in BP&S for ongoing projects and running activities
  • Build, lead and grow a high-performing team; ensure development of capabilities (knowledge, skills and competences) in the team in order to ensure optimal staffing and utilization of full potential of people and their development
  • Understands and translates business needs and market developments in order to have fit-for-purpose Operations development plan; make recommendations related to Strategic Operations (investments, acquisitions, tolling, partnering)
  • Contributes to setting-up and developing partnerships
  • Selection of sites to construct plants, design & construct plants, start-up plants and organize the operational processes to ensure smooth operations according to agreed specs and KPI's
  • Establish basic functions to support emerging commercial activities (procurement, packaging, storage, etc.); manage effectively supply chain and operations once established
  • Deliver input to the R&D strategy/portfolio of BP&S; ensure flawless hand-over of R&D projects to Engineering/Operations
  • Responsible for Program and Project management in BP&S consistent with the DSM policies; provide project management guidance to multifunctional process and product development activities of BP&S
  • Ensure that the BP&S operations and services comply with applicable laws and regulations, certifications, as well as SHE policies and procedures
  • Bio-based Products & Services (BP&S) is part of the DSM Innovation Center. It is one of DSM’s Emerging Business Areas. Its objective is to lead in the field of biomass conversion and demonstrate the commercial viability of sustainable, renewable technologies in collaboration with strategic partners through our expertise in yeast and enzymes. Once commercially demonstrated, DSM’s strategy is to license its technology and expertise to bio-based entrepreneurs, enabling them to convert feedstock in a commercially viable and sustainable way. For the roll-out of cellulosic ethanol from cornstover, BP&S works together with POET in a joint venture. Through this joint venture we have constructed a large scale demonstration plant (Project Liberty) in Emmetsburg, Iowa, USA. Simultaneously BP&S is actively developing and commercializing its bioconversion technologies for other feedstocks and existing markets, often in various forms of cooperation with third parties
173

Regional Operations Director Resume Examples & Samples

  • Effective management of the Regional Financial Performance
  • Effective management of staff within the region
  • Effective management of business development function
  • Drive customer service and retain existing customers
  • Deliver a superior, market leading service to customers through robust operational management, including effective labour management and cost controls
  • Effective leadership, development and management of staff
  • 5 - 10 years management experience
  • Proven financial acumen, financial qualification preferable
  • Experience managing profit and loss
  • PSIRA Registered, Grade B
  • Valid Drivers Licence
174

Operations Director Resume Examples & Samples

  • Manage sector operations ensuring our services exceed our customers’ expectations in regard to value, quality and customer service
  • Manage the sector operations within budget parameters for sales and cost ensuring both top and bottom line performance
  • Proactively forecast operational delivery month on month and as per the forecast cycle
  • Oversee the training of the sector operations leaders, engineers and technicians. Emphasis will be placed on coaching, counseling, performing appraisals and corrective actions for the team
  • Review any quality deficiencies with the sector operations staff and effect any corrective action needed to improve/ ensure conformance with all procedures as defined in the quality manual
  • Provide leadership for the design, development, and determination of the proper testing methods needed to perform customers’ testing
  • Initiate, implement, and manage the sector project management system based on best practices and customer expectations, with an emphasis on production planning/scheduling
  • Enhance operational efficiencies by ensuring optimal utilization of laboratory resources (staff and equipment)
  • Provide oversight for data analysis and final test report methodology and quality
  • Stay abreast of and provide knowledge of current industry trends in the evaluation and testing of the latest materials, processes, and equipment
  • Ensure the proper implementation of Capex planning and purchase
  • Continuously seek test process improvements
  • Assist Business Development and Account Management teams with business development and customer satisfaction after the sale
  • Ensure proper test program invoicing (with Accounting Dept.)
  • Provide leadership for sector safety and housekeeping
175

Cybersecurity Architecture & Operations Director Resume Examples & Samples

  • Implements security solutions (infrastructure and/or application) including the design, configuration, development, testing and deployment of security-related technologies such as Security Information & Event Monitoring (SIEM), Identity & Access Management, IDS/IPS, Data Loss Prevention, Digital Rights Management, Network Access Control and Payments Security technologies
  • Proactively updates, maintains, manages, monitors, and supports enterprise security tools with minimal direction
  • Acts as the subject matter expert for key security tools, technologies and processes
  • Performs change control and device configuration management activities on all security technologies
  • Provides management level reporting of all critical intrusion or vulnerability detection tools
  • Participates in the security incident response process including security response team activities as well as providing and implementing tactical risk mitigation to incidents
  • Actively protects the availability, confidentiality, and integrity of customer, employee, and business information
  • Participates in the Risk Assessment Program including identifying and scoring risk
  • Provides vulnerability and threat management monitoring and mitigation response
  • Participates in tactical and operational planning of vulnerability assessment activities
  • Contributes to Enterprise security team effectiveness by accomplishing additional security related results as needed
  • Assists the VP – Cyber and Information Security in the review, development, testing and implementation of security plans, products and control techniques
176

Quality Operations Director Resume Examples & Samples

  • Establish Quality Systems and procedures for oversight of contract service providers Laboratories to ensure compliance with regulatory requirements and expectations
  • Review/approve GMP documentation (investigations, change controls, etc.) generated internally or by external contract service providers ensuring documentation is well written, technically sound, and compliant with regulatory expectations
  • Responsible and accountable for product disposition, complaint management, APQR approval and stability programs for products managed at contract service providers
  • Provide support during process and analytical technical transfers to contract service providers
  • Provide support to BMS procurement throughout the supplier selection process
  • Ensure contract service providers are PAI ready by coordinating and/or leading mock PAI’s and supporting launch activities
  • Review supply agreements and associated contracts
  • Lead preparation of audit observation responses with external contract service providers
  • Responsible and accountable for Quality Agreement development, negotiations, and maintenance
  • Define departmental budget requirements and achieve budget objectives
  • Manage and develop a staff of Quality professionals supporting Biologics portfolio of CMOs
  • Hold a B.S., M.S., or PhD degree in science or engineering. Advance degree preferred
  • Have at least 15 years’ experience in bio-pharmaceutical industry with at least 5 years specifically in Quality Assurance
  • Minimum of 5 years of Supervisory experience
  • Be intimately familiar with cGMP (EU and US), ICH and other quality guidelines and standards and ability to interpret and apply them
  • Extensive experience and technical knowledge in the biologic drug substance and drug product operations which enable firsthand knowledge of manufacturing, quality control, quality assurance, regulatory affairs/sciences and interface with development
  • Direct experience interacting with Health Authorities and managing Health Authority inspections
  • Ability to assess the right balance between the business implications, technical considerations and quality decisions
  • Proven record of excellent leadership in a biopharmaceutical environment, ability to create, communicate and support highest quality and compliance standards, effective skills in managing within a matrix organization and ability to build strong working relationships with functional business partners, both within BMS and with contract manufacturing companies
  • Demonstrated technical expertise in resolution of deviations, development of effective CAPA and use of risk assessments
  • Preference to Qualified/Responsible Person status as defined by EU/Swiss medic GMP requirements and have demonstrated experience in releasing product from a complex supply chain to global markets
  • BMS work location will be in Switzerland, with 25- 40% travel requirement
  • Fluency in English is required. Fluency in German would be desired
177

Assessment & Operations Director Resume Examples & Samples

  • Lead internal and external resources to produce a range of high quality English language testing and learning products, including the design and creation of product content, production and delivery of materials, validation, and results processing
  • Lead internal and external resources to develop and support customer-focused and cost-effective product delivery channels that meet required standards
  • Identify and promote opportunities to innovate business processes and systems to improve efficiency, effectiveness, security, test-taker/learner experience, and improve margins
  • Direct and develop staff to ensure that resources can meet operational and strategic delivery and change requirements
  • As a member of the senior management team, contribute to the planning, implementation and evaluation of the long-term strategic business plan, making recommendations on the assessment, operations, customer service and validation functions, and contributing to the overall success of Cambridge Michigan as a business
  • Ensure robust governance over business change to maintain the standards of operational activity expected from customers, colleagues and regulatory bodies or other monitoring or recognizing organisations, while managing function risks and ensuring appropriate contingency plans
  • Masters degree level in a relevant field
  • Masters degree/PhD in Assessment or Applied Linguistics
178

Operations Director, Belmond British Pullman Resume Examples & Samples

  • Ensuring the efficient operation of the kitchen, boutique and onboard departments and management of the respective teams (90 percent of working time on board the train and remaining 10 percent of time to be based at the depot or the London Office)
  • The efficient operation and cost control of all train and facilities
  • Represent the train and the Company to customers, colleagues and the community, including maintaining positive relationships with key clients and stakeholders
  • Developing new itineraries, tours and routes
  • Contributing to short and long-term organisational planning and strategy and drive Company initiatives
  • Plan, recruit, lead and motivate staff to achieve best utilisation, productivity and a positive employee relations culture
  • Implementation of Leading Quality Assurance standards across the train and business including management of strategy to review and analyse procedures to ensure compliance throughout the business
  • In conjunction with the Financial Controller, responsible for compliance with the contractual and legal obligations of the business, ensuring that the business is compliant with the Company’s finance policy, code of conduct, management contract and any other corporate policies
179

Operations Director Resume Examples & Samples

  • 10+ years agency operations and/or project management experience
  • Multi-disciplinary experience, including print, broadcast, digital, and other deliverables
  • Experience in managing multiple project life cycles from business development to final delivery
  • Comfort working in fast-paced environment with diverse cross-functional team
  • Experience and interest in supporting new business initiatives
  • Strong desire and ability to be a change-agent, providing experience-driven recommendations with team-building diplomacy
  • Roll-up your sleeves, can-do attitude
180

Operations Director Resume Examples & Samples

  • Leads projects and strategies to ensure operational excellence in the Region
  • Responsible for selection, hiring and training of support staff. This includes performance evaluation, recruitment and retention. Accountable for setting and managing performance expectations as well as training, motivating and career development
  • Coordinates with the RVP and Managing Director to improve office operational procedures and overall performance
  • Review of monthly regional playbook, highlight areas of concern and recommend corrective action
  • Work with RVP & MDs in the region to achieve defined performance objectives
  • Oversees Regional Operational Audits
  • Assists with Collections/DSO
  • Responsible for effective oversight of the integrity of data of the internal systems (e.g., FOX, CAF, Sales Force, etc.)
  • Assists with forecasting, remarketing and reporting
  • Works with Recruiting and Sales leadership to craft expectations and SLAs for operations support
  • Works with the HRM to drive compliance and to investigate and resolve any consultant relations issues, legal issues, benefits issues etc
  • Ensures compliance with Corporate wide company policies and procedures
  • Provide review and input in all compensation/commission changes and issues
  • Minimum 5 years Operations experience
  • Proven ability to manage a fast paced professional services office
  • Exceptional organizational skills, project management experience in order to manage complex projects and priorities
  • Ability to work within a matrix management environment including reporting in various ways to more than one individual
  • Demonstrated ability to effectively manage conflict and disagreement through collaborative discussion to reach positive conclusions or decisions
  • Proficient in establishing and managing budget goals and objectives
  • Ability to work effectively in a diverse work group
  • Ability to maintain compliance with internal policy and external law regarding paperwork and processes
  • Ability to staff, develops, motivate, engage and maintain a productive team of highly skilled and efficient support personnel
  • Strong ethical standards and ability to strictly maintain confidentiality with employee and Firm information
  • Excellent verbal and written communication skills necessary to interact successfully with a diverse group of people
  • Proven ability to manage a fast paced professional services
181

Operations Director Resume Examples & Samples

  • Establish a go-forward plan of cost savings, Toolbox and strategic sourcing results, which aligns with the division's growth initiatives
  • Experience with automated manufacturing processes
  • Responsible for preparation and management of the operations manpower budget
  • Work with the engineering team, production team, finanical team, and the suplier base to develop and implement initiatives to improve variable and direct margins of the product line
  • Drive successful metrics for safety, efficiency, quality, and delivery while maximizing capacity utilization
  • Develop and drive a strategic plan that delivers significant results in safety, efficiency and quality to achieve annual business objectives
  • Drive solutions by utilizing internal/external resources to solve equipment, tooling, facility and process problems
  • Must be extremely customer-focused, understanding how the business functions link together to support the customer
  • Lead benchmarking activities to stay up to date on innovative manufacturing processes
  • Lead product sustainability results relative to value engineering, cost reduction, product support, and warranty
  • Champion the hiring, people development, and long term resource planning necessary to ensure a stable pipeline of talent for future business needs
  • Work closely with support staff and Human Resources to effectively support all facets of our business
  • Coach and develop work teams to have positive and proactive attitudes, personal accountability, and superior quality
  • Provide leadership that will allow achievement of a flexible and fast responding workforce, in a fast paced, dynamic organizational environment
  • Proven strategic Operations leadership, reflecting increasing levels of responsibility and results delivered
  • Proven track record of leadership, demonstrating a positive attitude, personal accountability, coaching skills, effective listening skills, approachability, and resolution of issues/conflicts in a timely matter (preference will be given to applicants with at least 5 years of supervisor/management experience)
  • Proven P&L experience with strong inventory management, budgeting, and planning capabilities
  • Must be extremely customer focused, understanding how the business functions link together to support the customer (i.e. engineering, materials and sales)
  • Must exhibit encouragement of diverse ideas, focusing on coaching/developing strengths of team members and facilitating effective communication
  • Change agent that demonstrates original thinking, generates suggestions, and develops innovative approaches for improving work flow and processes
  • Develops self and others with potential for future opportunities in the organization
182

Operations Director Resume Examples & Samples

  • Deliver Operational Excellence by driving 80/20 based continuous process improvements in manufacturing and operations
  • Ensure best use of ITW methods including: PLS, In-lining, MRD, and USa
  • Integrate modern simplification techniques in supply chain, shipping and receiving, capacity planning, production scheduling, safety, customer satisfaction and performance measurement. Heavy use of visual systems and measurements with a passion for empowering
  • Bachelor degree in an engineering or business-related discipline. Advanced degree preferred
  • Minimum of eight years of experience managing a manufacturing-driven operation with related information management systems
  • 5+ years of experience as a manager in a production environment
  • Effective leadership for problem resolution to facilitate faster improvement
  • Must be strategic and creative, but also strong execution and operational capabilities are critical for success to be able to manage and direct both operational and strategic/project-driven activities
  • Has hands-on engineering and operations experience in a manufacturing e.g. in the form of leading plant operations or building/startup plants
  • An intellectual capacity that demonstrates the ability to clearly understand and have insight into situations that are not supported by obvious facts and data
  • Ability to effectively integrate new solutions/businesses into the operation
  • Experiences in leading a significant international production capacity planning
  • Demonstrated track record of improving cost performance and product quality across the value chain in past assignments
  • Shows a willingness and ability to change or adapt to change and to lead by example
  • Excellent organizational skills, ability to communicate comfortably and effectively with all levels of an organization
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Must be willing to travel to all facilities to ensure compliance with manufacturing and strategic goals
183

MSO Operations Director Resume Examples & Samples

  • Oversee the MSO Operations team and ensure compliance with MSO Operations requirements
  • Build, grow and expand Humana’s relationship with physicians and MSOs
  • Negotiate contracts with new providers and renegotiate contracts with existing providers
  • Partner with Business Development team to onboard and engage new providers
  • Lead the Joint Operating Committee and Quarterly meetings with MSOs/Groups within the assigned market
  • Develop and establish strategies to enhance territory performance
  • Ensure team achieves performance objectives
  • Ensure that contracts are financially appropriate and compliant with internal Humana guidelines
  • Present contracts before the Contract Approval Committee in accordance with market guidelines
  • Update Contract/Amendment/LOAs/MOAs log located in SharePoint and monitor progress
  • Prepare/submit monthly report pertaining to clinical, financial, and quality metrics
  • Manage associate relations and development
  • 5+ years of experience working in a risk-based healthcare operational model
  • Proven expertise in negotiating risk-based provider contracts
  • Excellent relationship building skills
  • Financial acumen to understand the ramifications of risk
  • Existing network of relationships with providers in the Treasure Coast market
  • Current or recent experience in successful team leadership
  • Self-starter who is comfortable working independently with minimal supervision
  • Bachelor’s degree required; Master’s degree is a strong plus
184

Asset Operations Director Resume Examples & Samples

  • Asset Management and Oversight of the Solar Operations Center (2-3 direct reports)
  • 5-7 years professional experience in Operations, Engineering, Construction or Project Management – solar energy experience strongly preferred
  • Experience utilizing CRM, PMP, and ERP systems, developing metrics and dashboards, and managing operations teams and contractors through the use of database tools and metrics
  • Undergraduate Degree in Engineering, Project Management, Business, or related field. Master’s preferred
  • Familiarity with data acquisition systems and SCADA systems a plus
  • Project Management Institute CAPM or PMP certification a plus
  • Outstanding interpersonal skills, including an ability to maintain calm and effective exchanges by all parties
  • Willingness and ability to travel up to 35%
  • Spanish language skills a plus
185

Operations Director Resume Examples & Samples

  • Manage all enterprise-wide applications that support the businesses and core functions
  • Lead the IT teams that are responsible for global client deliveries and launches
  • Triage and fix all defects in a timely manner; provide 24×7 application support globally
  • Identify best practices throughout the organization and business units and communicate/implement these practices on an enterprise level
  • Drive the maintenance of enterprise technology standards to ensure compatibility and integration (e.g., multivendor platforms)
  • Analyze and communicate benefits and risks associated with IT operations, as well as effectively articulating IT plans, policies and standards for acquiring, implementing and operating IT systems
  • Lead discussions on governance to ensure company resources are optimized and business’ strategic and operating plans are supported
  • Establish and build successful relationships with key clients and partners across all locations
  • Advise, counsel and educate executives on the potential competitive or financial impact of change as it relates to the applications portfolio
  • Mentor and develop the onsite and offsite teams for training, growth, and efficiency for successful deliveries
  • Partner closely with the CTO to provide thought leadership in the ongoing improvement of delivery strategies
  • Bachelor’s Degree in Computer Science, Business or equivalent experience
  • 10+ years of senior applications development and delivery leadership experience in a high volume, complex environment; experience managing IT operations including Level 2 and Level 3 application support
  • Experience developing and managing custom built .NET based applications
  • Experience assessing an organization’s capabilities and needs – leading an organization transformation to ensure they have the right people, skills and approach to meet future IT/business needs
  • Extensive experience setting up, deploying, and managing SDLC. Exposure to IIS, .Net framework, SQL Server and Software AG a plus
  • Technical experience managing in high On-Line applications installed in the cloud and multi-datacenter
  • Demonstrated track record of leading change, operational excellence
  • Excellent leadership, change management, communication, strategic, interpersonal skills
  • Ability to successfully lead an in/outsourced virtual team
  • Ability to relate technical architectures to application/information systems architectures, security architecture, and IT governance architectures
  • Proficiency working with eCommerce, web and mobile based systems
186

Precision Optics Operations Director Resume Examples & Samples

  • Executive Health and Safety experience for Plant management
  • Black or Green Belt in Six Sigma
  • Track record for leading Lean teams with CPI events and cross functional team building
  • Change Leadership experience with Mentoring, Coaching and Teaching
  • Building cross Organizational partnerships
  • Ability and adaptability to become a Global thinker
  • Have a sense of urgency and innovation
187

Operations Director Resume Examples & Samples

  • Provide leadership, direction and manage all operations functions to include manufacturing, operational excellence, materials, quality and EHS
  • Develop, deploy and execute suitable short and long-range plans to achieve assigned business objectives
  • Coordinate and direct through managers, all functions of facility operations, including but not limited to manufacturing, asset utilization, inventory control, facilities control, building lay-out and process flow, maintenance, manufacturing projects and studies, cost control, manpower utilization, work standards and administration
  • Responsible for contributing to the development of all plant policies, consistent with the direction of the overall Powell organization
  • Review, maintain, control, implement corrective action and regularly report on the financial progress of the facility to accomplish schedule attainment and KPI metrics
  • Foster an environment of employee engagement by embracing a continuous improvement culture
  • Ensure that company policies, practices and initiatives are implemented and followed
  • Ensure compliance with all government, financial, environmental and labor regulations
  • Drive customer satisfaction, cost of quality, inventory, productivity, organizational development, profit and other operational metrics
  • Coordinates and assist with corporate initiatives, participating in leadership communities to drive best practices across the company
  • Develops and maintains innovative and effective cost reduction programs throughout areas of responsiblity
  • Provide leadership and commitment in support of continuing improvements in quality, productivity and delivery performance
  • Adopt safety procedures and ensure safe working conditions to remove risk of injury or property damage and maintain compliance with all State, Federal, and local EHS regulations
  • Analyze production requirements on a continuous basis to determine resource requirements to meet or exceed the quality and delivery expectations of the customer while supporting cost reduction initiatives
  • Participate in production decisions involving new and existing product lines
  • Participates in annual budget preparation, providing input regarding past, present, and expected operations with emphasis on cost reduction and quality enhancement
188

Operations Director Resume Examples & Samples

  • Develop 5-year capital plan to continue to maintain and enhance the property assets and execute against projected capital plans
  • Oversees Preventative Maintenance of equipment and record keeping/related logs
  • Conduct daily walk-through’s of the property to ensure physical assets are in best possible operating condition. Respond rapidly to any operational issues uncovered in property inspections
  • Assist in the management of procurement and application of all goods and services within annual CAM and Capital Expenditure budget
  • Manage Property Operating expenses within or below budget levels. Effectively manage negative financial variances to overcome or minimize loss within Property Operating budget
  • Conduct regular property inspections and assess the physical assets of the property. Prioritize capital projects to reflect critical needs and affordability
  • Manage the work process for both capital projects and ongoing services – including developing scope of work, request for proposal, evaluating contractor submissions/bids, developing service agreements, overseeing contracted work, work inspections, assuring project is completed in accordance with terms of service agreement and required documentation is delivered prior to project close-out and/or payment
  • Manage preventative maintenance program and oversee any necessary repair or construction work to sustain a safe and reliable environment
  • Manage relationships with third party contracted services providers and ensure adherence to Simon’s Purchasing Policy and Code of Business Conduct
  • Co-manage Construction activities with the corporate Development team
  • Maintain a safe environment through identification and elimination of any safely hazards to staff, tenants and customers. This includes the administration of all training and regulatory programs (OSHA, ADA, EPA etc)
  • Lead maintenance staff in work assignments and training. Assist in maintenance staff performance reviews
  • Ensure public safety, Center security and effective risk management
  • Read and interpret engineering drawings and schematic diagrams
  • Assist General Manager with maximizing margin of profit centers
  • Performs Condition Assessments (either personally or with the assistance of consultants) to develop basis for long range capital plans and budgets
  • Ensure information contained within the capital database is accurate, current and updated on a real time basis as changes occur
  • Complete timely review and processing of vendor invoices, to ensure accurate services were provided prior to payment
  • Knowledge of leases in order to determine financial responsibility of operational issues
  • Implement the energy plan communicated by General Manager for to minimize costs while maintaining a comfortable and safe shopping experience
  • Prepare and oversee operational budgets and ensure all costs associated with property operations are managed with direct guidance and oversight
  • Provide leadership and guidance to the Center staff in the area of operations and customer service as necessary
  • Fulfill Manager-on-Duty rotation and manage day-to-day activities as necessary
  • Provide operations support as necessary for special events and holidays
  • Contribute to the preparation and annual update of the Center’s five year strategic plan
  • Complete required weekly, monthly and quarterly reports
  • Assist the General Manager in the management of the Comprehensive Emergency Management Plan. Ensure all personnel are trained to function as an Emergency Task Force in Crisis Management response
  • Oversee operations in a crisis situation ensuring the safety and security of all customers, tenants, guest and assets
  • Resolve escalated customer complaints
  • Work with security and local officials to plan and oversee a fire safety program
  • Establish strong relationships and may frequently interact with key civic leaders (Code Officials, Fire Safety, etc.)
  • Minimum 5 years of prior Operations, Facilities or Property Management experience
  • Working knowledge of maintenance and operational functions strongly preferred
  • Good communication skills – written and verbal
  • Strong sense of customer service
  • Solid People Leadership skills
  • Meets commitments - produces accurate work
  • Solution oriented and results driven
  • A strong value system, unquestioned integrity and good listening skills
  • Exercises good judgment skills
  • Problem solver – ability to identify problems and understand issues. Resolve issues proactively
  • Super high energy and enthusiasm
  • Basic to moderate computer skills (email, excel, word, online order systems etc.)
189

Operations Director Resume Examples & Samples

  • Responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency
  • Responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like
  • At least 3 year(s) of working experience in the related field is required for this position; preferably Director/VP Level specializing in BPO Operations and Management or equivalent
  • Has handled at least 1,000 FTEs
  • Candidate must possess at least a Bachelor's/College Degree, Post Graduate Diploma / Master's Degree, Professional License (Passed Board/Bar/Professional License Exam), Post Graduate Diploma / Master's Degree, any field
  • Excellent verbal and written communication and customer service skills
  • Ability to multi-task and work in a fast paced, high stress environment
  • Must possess a professional, courteous, and resilient attitude
190

Site Operations Director Resume Examples & Samples

  • Site point of contact
  • Facilitates Site Management functions
  • Partners with Account Operations Manager in day to day operation
  • Creates and Drives Site Culture
  • Improves and Manages overall Site attrition
  • Leads activities to ensure Site passes CX360 certification
  • Manages Site administrative costs
  • Interacts with local community to promote Results brand and recruitment activities
  • At least 7 years experience in Call center, BPO or direct marketing
191

Quality Operations Director Resume Examples & Samples

  • Work with QA/QE, Certification & Submissions, and Launch Readiness leaders to identify operational reports
  • Create and/or design dashboards to report statuses & trends and to highlight risks
  • Maintain data integrity of all reports and dashboards
  • Develop strategic plans, working with leaders, partners, and stakeholders
  • Monitor operational activity (key performance indicators/metrics, corrective action reporting, trends, issue escalations, etc.)
  • Ensure all internal knowledge database content is current and accurate
  • Develop accurate capacity plans based on forecasted volumes
  • Maintain onboarding plan documentation
  • Ensure service level agreements are met for each business unit
  • Analyze and report customer satisfaction levels
  • Review operational reports daily to ensure stakeholders have current and effective content to mitigate risks
  • Responsible for identifying and driving operational efficiencies
  • Collaborate with team leaders to drive operational progress
  • Propose ways to standardize operations across Zynga
  • 5 years of operational management experience
  • High aptitude in statistics, operations, risk analysis
  • Highly productive, able to work effectively on a variety of projects simultaneously
192

Operations Director Resume Examples & Samples

  • Develop short and long term plans in alignment with the Power Systems strategic plan and annual profit plan objectives to drive superior operational performance and financial results
  • Proactively champion a culture focused on Environmental, Health & Safety (EHS), driving a zero-incident culture. Empower employees and drive accountability for EHS to all levels in the organization
  • Create a culture of exceeding customer expectations, ensuring that the organization is highly responsive to customer needs and issues. Work with key stakeholders across Marketing, Sales, Engineering and Operations to ensure achievement of end-to-end quality goals
  • Working with the supply chain function: establish inventory plans by product family/site; proactively manage inventory to profit plan, driving improved and sustainable processes; execute the Supply Demand Planning (SIOP) process, driving ownership and collaboration across all stakeholder groups; generate forecasts that meet customer expectations and profit plan objectives
  • Develop and cultivate relationships with key suppliers (internal and external) to ensure high quality relationships and products
  • Drive cost out, meeting or exceeding profit plan targets
  • Establish objectives and track key performance indicators across the organization. Ensure prompt, accurate reporting systems on all aspects of operations, leveraging EPM and Balanced Score Card
  • Partner and network with Division, Group and Sector functional organizations to ensure functional alignment of strategic objectives, annual goals and metrics, and resources
  • Continuously improve operations through alignment with the Eaton Business System with a strong focus on driving a Lean Culture utilizing Continuous Improvement Framework (CIF)
  • Develop and execute strategic capital spending plans for Operations to assure adequate capacity to meet growth objectives
  • Drive change through improved organizational capability, providing leadership in recruiting, goal alignment, employee development, performance management and communication. Ensure motivation and retention of a high performance management team and workforce
  • Set appropriate staffing levels through the profit planning process. Proactively participate in staffing/headcount decisions for key positions in Operations and across Power Systems
  • Demonstrate a leadership style that perpetuates the Eaton Values and Philosophy and the Eaton Code of Ethics
  • Bachelor’s degree from an accredited intuition
  • Minimum of 15 years of experience with progressive levels of accountability and responsibility in Manufacturing, Supply Chain, OPEX and/or related support functions
  • Master’s in Business Administration (MBA) preferred
  • Strong knowledge and experience with the Eaton Business System and process tools such as profit planning, strategic planning, Organizational Capability Assessment, Eaton Value Cycle, Corporate Accounts, ProLaunch, Lean System/Six Sigma, Supply Chain Management, Fixed Capital Optimization, Eaton Quality System, and Environmental, Health and Safety (EHS) processes (MESH, ISO 14001, etc.) is strongly preferred
  • 7 years prior experience with profit and loss ownership
  • Knowledge of current technologies in manufacturing (assembly and fabrication), engineering, materials management/inventory control, distribution and logistics, purchasing, quality assurance systems processes and practices
  • Strong collaborative skills with the proven ability to drive change and leadership ownership/accountability
  • Demonstrated success in
193

Operations Director Resume Examples & Samples

  • Bachelor's degree in Business Administration or related field (2 additional years experience may be accepted in lieu of a degree)
  • 4+ years’ experience in operations related work (inventory planning/management, contract management, shipping logistics, etc.)
  • Proven ability to prioritize workloads, manage multiple projects simultaneously and drive results
  • High energy level, problem solver and team-player
194

Operations Director Mss-gs Kenya Ltd Resume Examples & Samples

  • Set Strategic Goals
  • Identify long term priorities and ensure resourcing is adequate to achieve objectives
  • Knowledge and Qualifications
  • Degree in Business Management or Operations Management
  • Minimum of 15 years’ experience in Operations Management
  • Bidding and Tendering
  • Microsoft Word – Intermediate level
  • Microsoft Excel – Intermediate level (Advance level are advantageous)
  • ERP system(s)
  • Google suite of products
  • Behavioural Skills - Leadership
  • Creating change and innovation
  • Engaging and inspiring people
  • Simplifying the complex
195

Services Operations Director Resume Examples & Samples

  • Methodology definition, process development/improvement, delivery & compliance
  • Leadership of the PMO function
  • Ownership of reporting, forecasting and governance processes
  • Performance reporting & analysis, risk management and resolution action planning
  • Facilitate delivery schedule/cost/scope management with BU PS teams
  • Resourcing (Recruitment, allocation and utilization) for billable, pre-sales and internal projects
  • Tools maintenance and development
  • Development of new processes and procedures to enhance the PS offerings
  • Work with the Vertical market leaders to drive market opportunities
  • Work face to face with clients and prospects in delivery and pre-sales engagements as required
  • Coordinate operational processes with PS Sales Go To Market approach
  • Long term strategic planning and acquisition integration
  • Defining knowledge management policies, lessons learned, content management and collaboration
  • Facilitating PS revenue and utilisation to agreed targets
  • Ensure PS forecast accuracy
  • Improve PS margins
  • Support the successful delivery of all client and internal projects
  • Responsible for continued development of processes and collateral for PS teams
  • Measuring and reporting against agreed targets
196

Operations Director Resume Examples & Samples

  • Minimum one to two years of management/supervisory experience
  • Develop and manage operating budget, forecast revenues, control expenses, and make budget adjustments as needed. Develop a culture within the staff and board for good fiscal responsibility
  • Ensure the maintenance of facilities and properties of the branch to assure high standards of maintenance, safety, cleanliness and to assure that the requirements of regulatory codes are fully met
  • Manages the branch in accordance with the policies, procedures and standards established by the YMCA of Greater Pittsburgh
  • Manage the long-range strategies developed by the Association and Branch strategic plan. Develop and manage the tactical plans documented in the annual operating plan
  • Plan to direct annual campaign and special events to achieve a net goal to achieve established goals
  • Work experience and comfort with diverse cultural and backgrounds
  • Provides staff support for Highmark Wellness Facility. Provides staff leadership for annual support campaign
  • Represents and promotes the YMCA in the local community and develops positive working relationships with other organizations, businesses, and governmental entities. Develops and maintains collaborative relationships with community agencies in service delivery area
  • Recruits, hires, trains, develop and direct employees and volunteers. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals
  • Develops and directs high quality member engagement strategies and programs which support branch and Association mission, goals, and strategies
  • Serves as a member of PNC YMCA management and supports the overall objectives of the YMCA
  • Ability to direct assigned operations including volunteer development, supervision of staff, development and monitoring of budgets, marketing and public relations, and program development
  • Computer skills in Microsoft Word, Excel, and PowerPoint
  • Act 33/34 Clearances
  • Valid PA driver’s License
  • Local travel required/occasional out of state travel
197

Operations Director Resume Examples & Samples

  • Accountable for service performance, customer satisfaction and financial performance, with a proven track record of successful outcomes with responding to inquiries or complaints from customers, regulatory agencies, and/or members
  • Collaboration with other functional areas to support sales, operational and financial objectives of the Specialty Pharmacy services group as it relates to day-to-day pharmacy operations; must have a track record of effective high-level communication to team sand customers - both internal and external
  • Provides effective leadership and direction to all direct reports while managing and fostering a dynamic and progressive work environment characterized by high integrity, commitment to excellence and respect
  • Oversees all distribution and dispensing activity for the pharmacy
  • Participates in performance improvement program by evaluating data, providing input, serving on task forces and allocating appropriate resources for improvement
  • Serves as primary liaison between Chandler Specialty Pharmacy and other Specialty Pharmacies in the network, coordinating problem resolution, staffing/support and other concerns as needed
198

Operations Director Resume Examples & Samples

  • Passionate about the Madame Tussauds brand
  • Come from a strong operations background, having worked within a customer service environment and delivering on exceptional customer experience
  • Have strong experience in operational Health and Safety management, leadership of multifunctional teams, as well as operational budget planning and control
  • Ability to use their own initiative and be a proactive inspirational leader who can influence at a senior level
  • Understanding of the CAPEX process, including the brief to project delivery would be an advantage
199

Operations Director Resume Examples & Samples

  • Contribute to the development of the company’s corporate Medium Term Plan and lead strategy development and execution in the areas of Production, Supply Chain and Customer Services
  • Lead and develop the Global Operations function to obtain optimum effectiveness in the pursuit of the company’s strategic goals
  • Drive delivery of revenue in line with agreed targets
  • Foster an environment of quality, innovation and continuous Business improvement in global Operations
  • The use of “Lean” tools such as Kaizen is a must whilst always ensuring maximum employee engagement
  • Provide, lean knowledge and consultancy for the wider organisation
  • Maintain effective working relationships across the functions and geographies to ensure that there is effective co-ordination of all company activities in support of corporate objectives
  • Interface effectively with Global Sales teams to ensure customer satisfaction in quality and timely delivery whilst optimising the use of working capital across the business operations
  • Interface effectively with Engineering / R&D teams to ensure the smooth pull and transition of New Product Introduction into manufacturing
200

Senior Operations Director Resume Examples & Samples

  • Manage Client Program Operations
  • Manage Progress Reporting/Quality Assurance/Process Improvement
  • Staff Development, Mentoring
  • Ensure effective facilitation, coordination and management of the development and implementation of the client program
  • Manage coordination, monitoring and tracking of deliverables to ensure legendary service delivery to the client company and marketing group(s)
  • Develops and maintains relationship as single point of Client contact for internal and external information
  • Serve as Business Consultant and manager on behalf of Client
  • Build and maintain positive relationships with clients and all internal departments to deliver service as outlined in the program objectives
  • Define business requirements and customize the program set-up features to the client's specifications and target KPI’s (Key Performance Indicators)
  • Manage contract negotiations and contract administration for Client relationships
  • Conduct daily/regular internal Operational meetings to review Teleservices performance
  • Participate in call monitoring/calibration sessions and IT planning meetings
  • Conduct Monthly and Quarterly business review sessions with Clients
  • Coordinate corporate resources and services to meet client program objectives and KPI’s
  • Coordinate/Balance resources across functional departments to meet client specifications and internal financial goals. Departments including: IT, HR, Training and Quality, Operations, Finance and Legal
  • Identify and communicate processes continually enhance the quality of services to clients as well as improvements to productivity and business/client financial goals
  • Manage the internal financial forecasting requirements and be responsible for meeting corporate profitability goals
  • Provide consultative support to assist Client in meeting business goals. Additionally, offering solutions to enhance Client performance and expand the services provided by company
  • Client entertainment and business travel (to client and Operations sites) on regular basis for client meetings and operational reviews
  • Bachelor’s degree from an accredited university or college with major course work in business, marketing, communications, retail management or another related field
  • Direct marketing knowledge required
  • Comprehensive experience (5+ years) in management and operations management in a customer service or call center environment
  • Ability to manage staff and multiple programs requiring attention to detail
  • Ability to negotiate and discuss pricing and contractual arrangements
  • Demonstrated knowledge of interviewing and selection process
201

FM Operations Director Resume Examples & Samples

  • With your technical knowledge and experience in FM/Engineering, asset management and contract management, you will build and implement robust procedures and mitigate business risks as well as making a positive contribution to expanding the business
  • CEng, CBIFM or MRICS
  • The role holder will have proven ability to effectively build capability in teams with the ability to negotiate in a sphere of influence at a senior level
  • Managerial Leadership: the successful candidate will have strong people management and leadership skills and have had specific experience working in a matrix management model where influencing, challenging and negotiating skills have been highly leveraged
  • The role holder will be a relationship builder with a reputation for integrity, evoking rapid trust and confidence in clients, colleagues and teams alike
  • Personal attributes: the right candidate will focus on driving operational excellence and continuous improvement across all areas of responsibility. The ideal candidate will be a self-starter, innovative with the ability to deliver quality results with a challenging but positive and influential style
  • You will preferably have a background in construction or engineering or be an expert in facilities management; with experience and membership of a relevant Professional Body
  • This is a truly exciting position that will require regular travel to sites and attend performance meetings with customers, clients and contractors
202

Operations Director Resume Examples & Samples

  • Provide leadership and guidance to production of high-power fiber lasers and amplifiers to meet and exceed revenue targets while maintaining and improving high quality and on-time delivery
  • Will provide budgets and long-term plans for equipment and personnel
  • Responsible for the overall production, quality and timely delivery of products within established budgets and goals
  • Responsible for all phases of manufacturing efficiency, including control of costs, inventory, burden rate, material and manufacturing variances, etc
  • Manage manufacturing engineering and final test group to improve products in production and for new product introductions
  • Deploy lean manufacturing tools to improve efficiencies
  • Support continuous improvement programs through leadership and training
  • Manage current internal and external outsourcing partners and identify new outsourcing opportunities where feasible
  • Manage plans to increase manufacturing effectiveness through people, process and equipment
  • Help maintain and develop a safe and secure working environment
203

Operations Director Resume Examples & Samples

  • Responsible for all aspects of the manufacturing process, including safety, quality, cost, productivity and schedules
  • Establish a zero accident culture including expectations, responsibilities, training, measurement, auditing, corrective action, and continuous improvement
  • Assure employee compliance to all health, safety and environmental program requirements
  • Establish strategic goals, objectives, and operational budgets for manufacturing operations
  • Develop, implement and direct manufacturing schedules and resource requirement plans
  • Supervise staff, including hiring, employee communications, training, discipline, evaluation, and corrective action responsibilities
  • Drive the Wabtec Performance System (WPS) to establish a fully lean manufacturing organization
  • Establish key performance indicators and drive shop floor metrics to lead improvements in safety, quality, productivity, on-time delivery and cost reduction
  • Provide leadership to the organization and establish high performance standards and accountability at every level on the team
  • Set priorities and collaborate with engineering and project management in capacity planning to assure on-time product delivery to customers at optimum cost and efficiency
  • Direct manufacturing teams and all related people management responsibilities, including hiring, employee communications, training, performance management and corrective action responsibilities
  • Accountable for day to day manufacturing team performance and results, including identification and removal of obstacles to success
  • Drive implementation of LEAN Manufacturing tools and ensure effective systems for continuous improvement, corrective action, and preventive actions are in place
  • Create and ensure effective management review processes are in place in order to achieve performance goals related to safety, quality, schedule, and project management targets
  • BS in Business, Manufacturing, Engineering or related discipline
  • Minimum 10 years’ demonstrated accomplishments in operations management in a manufacturing environment
  • Demonstrated leadership in driving change throughout an organization
  • Strong background in lean manufacturing and 5s, with experience in leading initiatives and implementing principles into manufacturing processes
  • A track record for delivering results in a project design to spec environment
  • Analytical and reasoning ability for problem solving, strategic planning and creativity/innovation
  • Excellent judgment ability for complex decisions
  • Capable of planning and organizing work and processes; ability to direct multiple projects and meet deadlines
  • Financial acumen for planning and managing operations
  • Excellent verbal and written communication/language skills, including ability to provide clear written and verbal instructions, compile and present business reports/ correspondence, present information clearly, and effectively provide direction
  • Excellent communication skills to clearly, comfortably and effectively present business information and recommendations
  • Interpersonal and supervisory skills, such as coaching, providing feedback, and evaluating performance of subordinates, and the ability to coach and motivate employees to achieve management expectations and assigned performance criteria
  • Proven ability to recruit, train, and motivate a team in order to balance staffing strength with profitability and growth
  • Interpersonal skills to work in a team-oriented, collaborative environment
  • Customer service and quality orientation
204

Operations Director, Uganda Resume Examples & Samples

  • Monitor project activity against the contract and notify/advise technical leaders of significant events and potential concerns regarding the intersection of contract, budget, and technical work, engaging appropriate corporate contractual and finance resources for non-routine issues
  • Support development of annual work plan budgets/revisions; monitor, track, and analyze actual expenses on a monthly basis to produce client-required reports
  • Ensure four regional offices receive appropriate operational support and oversight and conduct operations activities in an efficient, effective, and standardized manner
  • Monitor budget analyses/reports and project cost reports/invoices against contract requirements, implementation progress and general cost reasonability; alert management team to necessary contractual or management actions based on that review (e.g., LOE or line item reallocation, etc.)
  • Assist in the identification, recruitment, and management of consultants and subcontractors; perform the actions necessary to initiate appropriate contractual mechanisms
  • Serve as a direct supervisor to five functional managers and provide oversight to GAPP’s five regional office coordinators
  • 6-8 years of USAID financial, contractual or grants management required (including provision of in-country training and support to field-based project staff)
  • Excellent communication skills; attention to details is required. Flexible and able to multi-task
  • Must be able to work collaboratively (across time zones and cultural boundaries)
  • Ability to interact effectively with all levels of internal and external clients
205

Regional Operations Director Resume Examples & Samples

  • Develop business tactics to meet organizational goals for safety, utilization, and cost controls
  • Provide leadership and direction to operations team
  • Foster open and honest communication to maintain a union free environment
  • Build/strengthen strategic relationship between terminal leadership, load planning, and account management
  • Lead the continuous improvement efforts for internal process with technology enablement
  • Act as escalation point of contact for areas of accountability
  • Lead resolution of escalated service, cost, and safety issues with account management
  • Develop a collaborative environment with load planning, so all decisions are mutually understood and agreed upon
  • Involvement and leadership in industry, to include applicable forums, conferences and trade groups
  • Possession of a Bachelor’s Degree from an accredited college or university is preferred
  • 7 – 10 years of leadership experience with proven track record of delivering results
  • Bilingual – Spanish (Written and Oral)
  • Experience in transportation (truckload or intermodal) operations is preferred
  • Proficiency with Microsoft Office is required. Experience with other applications including transportation management systems or an operations system in a large corporate environment is preferred
  • Must have excellent communication skills, both verbal and written, with the ability to effectively interface with all levels of internal and external personnel
  • Proven ability for cross functional leadership and project management, with fiscal accountability
  • Strong interpersonal skills with ability to develop effective relationships
  • Strategic planning and tactical implementation skills
  • Effective team building and leadership of remote locations
206

Operations Director South East Resume Examples & Samples

  • A senior role and an ambassador for ENGIE across the C&C business
  • Reporting to the C&C Sector Director, the Operations Director will be the senior lead for communicating and delivering the strategic direction within a suit of contracts
  • The successful candidate will be expected to work closely with C&C Sector Director, the Sales and Marketing Team, the SHEQ team, the Projects Team and other supporting teams to identify and exploit opportunities to grow the business in the portfolio
  • Health, Safety, Quality and the Environment
  • Develop and maintain a behavioural Health and Safety culture throughout the portfolio
  • Share best practice across the portfolio and the wider business
  • Ensure all sites are operating and audited (by the SHEQ and compliance team) in line with the BMS and Local operating procedures
  • Carry out regular behavioural Health and Safety coaching at site level
  • Commercial, Finance & Contract Delivery
  • Develop challenging but achievable budgets for the operations including profit improvement plans for under achieving contracts
  • Ensuring financial and operational compliance in line with annual budgets set
  • Working as part of the Sector Management Team responsible for developing an efficient organizational structure, strategy setting, client relationship building, business development and project management
  • To lead, direct and motivate the ENGIE team to enable contribution to the best of their ability and maximise their potential
  • Ensuring effective working relationships are enhanced with key stakeholders by regularly exceeding the standard of work delivered and delivering leadership to the Contract Managers across multiple contracts
  • To grow business reputation and longer term business opportunities through effective client relationship management and customer service excellence
  • Business Growth
  • To work with the Business Development Lead to create a niche offering that provides ENGIE with competitive advantage in the market segment
  • Develop a business plan for the Portfollio that delivers sustainable profitable growth based on a full understanding of the out sourcing market in the Manufacturing and Industrial Sector
  • To take accountability for converting the existing primary Energy and Technical contracts into outsourcing deliveries across the portfolio
  • Leading & Influencing
  • Develops effective working relationships with functions, business partners, suppliers and sub-contractors to improve operational performance
  • Embrace internal process development I initiatives and drive through the business i.e. Coupa, Cofely Direct, Planon, One HR etc
  • Develop succession plans for the contracts within the portfolio
  • Ensure that appropriate monitoring of services is in line with Contract requirements and local agreements
  • To work collaboratively with other Business Units to drive operational efficiencies where possible
  • To develop new and use existing internal delivery where at all possible
  • To ensure performance of contracts against budgets
  • To work with SHEQ and the Account Managers to ensure risks are appropriately identified and mitigated or removed
  • Maintain an effective Relationship/Communication strategy for the region in relation to customers & staff
  • Understand and be receptive to what is going on in other parts of the business marketplace (internal and external) and communicate key messages to the team
  • Develop relationships with key stakeholders, Suppliers, Sub-Contractors, staff and staff representatives
  • Involvement in the process of the selection of new target clients and opportunities
  • Look to implement standardisation of systems and associated processes across contracts where possible.i.e Planon, ENGIE Direct
  • Generates excitement, enthusiasm and commitment to the team vision
  • Positions self as leader and models desired behaviours to suit
  • Communicates constantly and repeatedly and ensures that messages understood using various mediums
  • Ideally qualified to degree level or equivalent experience
  • Experience at managing Soft and Hard Services contracts as well as outsourced deliveries
  • Significant experience operating at a senior level delivering contract services
  • Excellent commercial and financial acumen
  • Experience of performance related contracts and management systems
  • Good presentation, influencing and motivation skills, with experience of managing a team
  • Strong IT skills and competent with Microsoft Office packages
207

Operations Director Resume Examples & Samples

  • Extensive experience in leading operations across multiple European countries for a Retail business
  • 10+ years relevant experience to include currently holding a corporate based leadership position within Retail Operations, and background in Retail Store Management
  • Strong leadership qualities, coupled with strategic planning and organization skills
  • Experience in a business partnering capacity, as an advisor for Retail and Corporate channels
  • A structured approach and comfortable in leading teams in a fast paced environment and through ambiguity
  • Considered and balanced decision maker
  • Strong communication skills, and proven track record at influencing at all levels and building relationships with senior leadership across the business
  • Ability to work a flexible schedule and travel across Europe to meet the needs of the business
  • An entrepreneurial mindset, with the ability to use own initiative and react quickly to shifting priorities
  • Experience in procurement of new vendors for new countries and new services
  • Strong knowledge of, and ability to use, Microsoft Excel, Word, PowerPoint, Visio and Outlook
208

Site Operations Director Resume Examples & Samples

  • Partner with business unit management on the development of overall objectives and long-range goals for the site. Ensures site operations achieve their business objectives by providing direction and oversight to the local management team
  • Direct all logistics, warehouse and/or freight activities of the site. Manage day-to-day site events to ensure timely and accurate delivery of incoming / outgoing inventory from distribution center to customer. Works with local operations to ensure efficient utilization of site resources, to avoid/eliminate redundancies, and to maintain commonality in performance criteria and policy application
  • Support the site in their overall global P&L targets thru working with corresponding local operations managers on opportunities for improvement as well as directs facility wide activities across business units. Conduct monthly site reviews with group represented by operation at the facilities on P&L of general geographic region supported by the facility and is expect to be fluent in the cost drivers which impact financials. Conduct weekly staff meetings with site management teams
  • Identify problems and drive efforts to resolve problems with inventory and procedures. Researches and analyzes current and emerging issues, opportunities, and trends in local markets, technologies, business environments and operations as they relate to site product line(s). From this analysis, ensure delivery of necessary reporting (i.e. weekly, monthly, quarterly, annually), presentations and recommendations to ensure operations / logistics management maintain a high level of awareness
  • Work with staff functions to interpret corporate policies and procedures as they affect the site. Recommends local changes where appropriate. Partners with site Human Resources on employee development and succession planning initiatives
  • Evaluate warehouse infrastructure projects to deliver efficiencies and optimizations plans to maximize revenue opportunities and reduce costs
  • Participate in the establishment and, ultimately responsible, for the implementation of all approved strategies at the site. Take the lead role in communicating and demonstrating CommScope’s vision, mission, values, and strategies for the site
  • Partner with cross-functional teams such as Human Resources, EH&S, Quality, Manufacturing Operations (Maquila plants), Global Enter Entity Sites (CommScope); Contract Manufacturing (NAI, AFL, Flextronics)
  • Develop a strong safety culture throughout facility
  • Develop capacity plan; processes and function
  • Ensure all training is delivered according to all job functions
  • A completed Bachelor's Degree from an accredited college/university; advanced degree preferred
  • Ten (10) plus distribution experience with a minimum of five (5) of those years in management
  • Ability to deep dive into small / big issues across the entire scope of the site
  • Innovative, team oriented leader with proven success in creating logistics / operational improvements in a constantly evolving environment with rapidly changing priorities
  • Bilingual; strong understanding of both English and Spanish language
  • In conjunction with site HR, possess a thorough understanding of local, state and federal employment laws and practices
  • Demonstrated team building and leadership skills with the ability to successfully and effectively organize, manage and lead an organization of diverse disciplines
  • Creativity in approaches used to develop and direct short- and long-range planning and development program
  • Has the authority to enforce EHS management systems and ensure that it is developed and function according to the business requirements and in compliance with the current standards
  • End to end responsibility to the Santa Teresa, New Mexico site reporting to the Director of Distribution for the Americas. The importance of the EHS policy should be taken into consideration, as well as the EHS Management System, it is important that the person in this position is aware of the environmental and significant risks, as well as impacts or risks associated with the job. Shall foresee the potential consequences of deviating from the specified procedures
209

Regional Operations Director Resume Examples & Samples

  • Work with your VP of Retail Operations to develop and ensure execution of the office business plan, including planning and implementation of operations, personnel, customer service, and accounting programs and initiatives designed to attain regional objectives
  • Create and maintain a budget that realizes the financial commitment to the company by controlling and/or reducing costs while facilitating revenue growth
  • Work with VP and Operations staff members to facilitate positive, growth-oriented culture between, Regional Tutoring Director, and Area Sales Directors
  • Coordinate regional teacher training plan to ensure staffing needs are met through adequate training and recruiting plans while managing annual training budget
  • Work with VP to plan and manage all real estate needs within the region, areas, and territories
  • Oversee regional/area part-time teacher recruiting, hiring, and training processes, to ensure appropriate resources exist to adequately staff our programs with high quality instructors; monitor final evaluations and NP ratings to track teacher and tutor performance, and take appropriate action to deal with under-performers
  • Analyze operations costs and average class size performance to identify problem areas or savings opportunities while creating and executing improvement strategies
  • Ensure responsiveness to the customer and identify areas for improvements in service, staffing and operations that will increase customer satisfaction and affect national product offerings. Seek best practices across the region
  • Bachelor's Degree; MBA preferred
  • At least five years of management and client service experience
  • Excellent leadership, organizational and planning skills with ability to develop others
  • Strong fiscal responsibility especially to bottom-line management
  • Ability to work efficiently in a fast-paced, high-pressure environment
  • Strong communication, collaboration, and problem solving skills 7. Willingness to travel when necessary
210

Operations Director Components Division Resume Examples & Samples

  • 80/20 System Excellence
  • Provide leadership in the development and implementation of strategies during our business planning process
  • Coach and develop work teams
  • Expert at facilitating employee engagement, relationship
  • Provide leadership that will affect achievement of a flexible and fast responding workforce, in a fast paced, dynamic organizational environment
  • Must have a Bachelor’s degree in a related field and 5+ years related experience in operations management is required
  • Strong background or aptitude in manufacturing with desired experience in machining, magnetics and sheet metal operations
  • Proven results in managing and developing talent
  • Proven track record of leadership, demonstrating a positive attitude, personal accountability, coaching skills, effective listening skills, approachability, and resolution of issues/conflicts in a timely manner
  • Proven P&L experience, analytical capabilities and strong inventory management, budgeting, and planning capabilities
  • Must be extremely customer focused
  • Ability to lead and coordinate successful cross-functional improvements with analytical skills
  • Ability to manage and prioritize multiple projects simultaneously
  • Proven ability to lead and facilite cultural change
  • Strong change mangement skills which incorporates original thinking, multiple idea generation, and develops innovative approaches for improving work flow and processes
  • Strong workforce and succession planning capabilities.Develops self and others with potential for future opportunities in the organization
  • Must have excellent verbal and written communication skills, to include strong working knowledge of Microsoft Office
211

Operations Director Resume Examples & Samples

  • Set up the divisional mid and long term manufacturing strategy
  • Works in conjunction with the ICPD leadership team to develop and implement market driven strategies by defining and setting strategic impacts in ICPD’s operation views and implements those into the ICPD operations production network
  • Develops and executes strategic capital spending plans for all operations (plants) to assure adequate capacity to meet division and product line growth objectives, and approves and manages the development and administration of competitive wage/salary and benefit plans
  • Ensures the structure and organization of the area production according to EBS and the defined functions in line with Quality Management acc. to ISO9000 series and ISO14000 series
  • Defines and executes on the ICPD operations and manufacturing strategy in close cooperation with the divisional Product Line Management and Engineering Managements and coordinates with other Eaton manufacturing plants
  • Defines a cost optimized product allocation by optimizing the overall production costs of ICPD-products across all sites and has project ownerships for production transition projects
  • Directs the ICPD logistics including its production planning within the ICPD production network
212

Operations Director, Vector Control Project Resume Examples & Samples

  • Provide oversight for overall operations of the project, which may include but is not limited to procurement, logistics, human resources, subcontracting, compliance (excluding environmental compliance), and overall supervision of operations
  • Provide guidance and training, when needed, to country-based personnel responsible for country-level operations
  • Provide guidance on USAID’s policies including but not limited to the 300 series of the USAID Automated Directives System and relevant sections of the FAR
  • Perform other duties and responsibilities as required
  • Bachelor’s degree in management, business, or related field
  • At least ten years of experience in operational management, including but not limited to procurement, logistics, compliance, and/or overall operational supervision, of large-scale, complex, international development assistance programs
  • Effective English oral and written communication skills is required
  • Proficiency in USAID regulations, including FAR and ADS
213

Labeling Operations Director Resume Examples & Samples

  • Advanced / highly developed knowledge of labeling regulations with particular focus on the regulatory environment in global markets
  • Ability to apply deep knowledge of regional labeling requirements, in particular label reference dependency
  • Proven ability to develop relationships and work well with others in demanding situations with a positive attitude demonstrating tact, diplomacy and respect
  • Time and project management skills
  • Tolerance for ambiguity
  • Influencing, negotiation and decision making skills
  • Accountable for hiring and succession planning of staff
  • Demonstrated ability to accomplish business results through teams
  • Analytical thinking, demonstrated ability to anticipate and solve problems by providing solutions prior to escalation of issues to management
  • Strong collaboration, presentation, communication, interpersonal, and leadership skills
  • Ability to apply continuous process improvement methodologies
  • Degree (BSc, MSc, PhD) in Life Sciences
  • Extensive related experience
  • Managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources
  • Previous experience in managing a global labeling operations team
  • Previous experience working in industry in support of global labeling, artwork and operations
  • Previous experience working with combination products and/or Human Factors Engineering
  • Demonstrates leadership attributes
  • External visibility (e.g. through industry committees)
  • Experience in vendor management
  • Fluent in English (oral and written)
  • Organizational expert within defined subject area
214

Regional Operations Director Resume Examples & Samples

  • Training staff and monitoring their performance and progress
  • Communicating with other departments, staff groups, and customers
  • Ensuring quality, delivery, and budget objectives are met
  • Delivering and fulfilling objectives and directions from the operation's headquarters
  • Producing regular metric reports and statistics on a daily, weekly, and monthly basis
  • Briefing team leaders on the issues for the market assigned
  • Visiting customers to monitor the quality of service they are receiving
  • Maintaining computerized administration and automated storage and retrieval systems
  • Bachelor’s degree (Degree in Business, preferred; with consideration given to construction management or engineering with strong backgrounds in wireless or telecommunications)
  • 10+ years of business experience with 5+ years in a telecommunications program management capacity and 5+ years of P&L management
  • Experience in implementing, planning, and forecasting systems
  • Excellent analytical abilities, team-building, and project management skills
  • Working knowledge of site acquisition, construction management, installation, and optimization procedures
  • Strong experience in budgeting, forecasting, fulfilling staffing requirements, training, safety compliance, etc
  • Ability to travel as needed to perform duties of the position
215

Senior Portfolio Operations Director Resume Examples & Samples

  • 7+ years of multi-site, multi-family, multi-property type operational management experience in role of a Portfolio Manager or comparable role in hotel/resort management
  • Managing property rehab and development projects from planning to implementation to completion
  • 5 years of real estate experience in local real estate market
  • 5 years of supervisory experience
  • Outstanding customer service skills
  • Outstanding interpersonal skills with the ability to work effectively with a wide variety of people and various support groups
  • Experience managing property rehab and development projects from planning to implementation and completion
216

Operations Director Resume Examples & Samples

  • Liaison with Leverage Teams to assure adequate resources are provided to the BA’s projects, and to ensure smooth rollout of Corporate initiatives, policies, and procedures
  • Analyzes and implement strategies to reduce overhead and improve effective use of resources, infrastructure, and facilities (space management). Advises the BA Leadership Team
  • Supports the BA in the execution of the Group’s growth strategy. Manages the pipeline tracking system and interfaces with Procurement to establish consulting agreements with proposal support firms
  • Executes all Corporate, Group, and Leverage data calls; Owns MMR, MOR, and C-level reporting;. Supports group completion/adherence to company-wide compliance initiatives
  • Conducts financial analyses, monitors and analyze financial reports and communicates findings Account Managers. Participates in special projects, corporate initiatives, and/or steering committees/working groups
  • Initiates and implements quality improvement activities as appropriate (e.g., ITIL, Financial Performance) to raise the performance of the JAF BA
  • Educates and trains employees as to their impact in the quality mission assurance
  • Develops, implements, manages and integrates seemless approach to program execution
  • Serves as the primary quality control resource for problem identification, resolution, loss reporting and continuous improvement
  • Manages quality control personnel on a day-to-day basis
  • Supports concurrent engineering efforts by participating in design development projects representing quality assurance and the customer
  • Designs, implements and documents procedures for process control, process improvement, testing and inspection
  • Establishes and implements metrics (process capability, control charts, measurement quality) for monitoring system effectiveness and to enable managers to make sound product quality decisions
  • Performs root-cause analysis and other problem solving activities to identify effective corrective actions and process improvements
  • Establishes collection and analysis systems of statistical data to predict trends that will affect improvement of delivery
  • Analyzes customers’ needs to establish efficient, cost-effective requirements for ease of performance
  • Monitors vendor performance and establish criteria and rating system for critical vendors
  • Interacts with customers to identify opportunities to improve quality and establish feedback with program personnel. Strategic Partnership manager for BA
  • Team with BA PMs on quality issues, trends and losses
  • Reviews suppliers purchase orders and establish supplier quality requirements
  • Participates in internal and external quality audits. Interfaces with customer quality representatives concerning problems with quality control and assure that effective corrective action is implemented. All other reasonable duties, as assigned
217

Franchise Operations Director Resume Examples & Samples

  • Acts as liaison between the company and the franchisee to leverage resources, promote best practices and align business objectives
  • Influences behaviors and actions
  • Provides consultation to continuously improve operational effectiveness, guest satisfaction, sales, traffic, and profitability, driven by analytics to brand standards, market and DMA opportunities
  • Conducts operational assessments
  • Utilizes reporting and tracking tools to analyze results, identify trends and provide analysis and recommendations to franchisees that protect brand standards and or drive sales, traffic and profit
  • Own effective communication and messaging
  • Provides support to franchisees to ensure successful new restaurant openings and restaurant revitalizations
  • Monitor and know competition within your markets
  • Achieves targeted sales and traffic growth for assigned franchise restaurants
  • Building strong relationships with franchisees based on candor, trust and results-orientation to promote franchise satisfaction
  • Assists and validates successful rollout and integration of system-wide programs and initiatives
  • Provides timely, constructive feedback for performance improvement. Recognizes and celebrate franchisee’s accomplishments and contributions
  • Documents and reports critical incidents and franchise issues
  • Follows company policies, upholds professional standards, and performs all work in a manner respectful of others. Role models company values and core competencies
  • Provides regular leadership on cross-functional projects with system impact. Provides leadership and business solutions at a strategic level for assigned franchise group(s)
  • Influences franchise principals and Senior Operators
218

Operations Director Resume Examples & Samples

  • Market Leadership: Work collaboratively with the market leadership team on all aspects of the day-to-day operating activities to drive execution against the most critical initiatives; serves as a proxy to the Market President as required
  • Market Strategy, Planning and Execution: Works closely with the Market President to ensure strategy development that will articulate the vision for the market needed to achieve financial/growth goals. Work with market leadership and related matrix partners to develop and execute the local market strategy. Develop multi-year roadmap with specific actions needed to achieve 3-5 year membership and earnings goals across all lines of business. Ensure that planned communication, product, provider, service, pricing, and distribution actions will meet customer needs and support 3-5 year goals. Ensure that funding and resources are prioritized and committed to complete actions and resolve resource gaps. Monitor whether actions achieved financial goals and revise future strategy and plans
  • Business Plan and Investment Portfolio: Develop and lead the execution of the local market strategy and associated business plan including the self management of key initiatives such as identified capability builds in potential growth segments. Manage the investment portfolio decisions for the market leadership team
  • Product Leadership: Work with the product, marketing and IT organization to unlock the full potential of the Cigna's products (e.g., all medical segments, group, voluntary, dental, etc) for our current and future customers. Coordinate individual product strategies including pricing, underwriting guidelines and service level agreements representing the market’s interests across the
  • Customer Centric Transition: Create a customer-aligned organization, aware of the competition, and able to foresee and implement best practice solutions that will ensure continued growth and excellent customer service. Continue to shift the organization to a growth mindset and an external focus
  • Management Process: Owns market management process; responsible for ongoing implementation, adherence, revisions, etc
  • Project Leadership: Serve as clearinghouse for incoming projects specific to the market or those that will impact market resources; work with appropriate leadership to determine net business impact of project deliverables and identify/deploy appropriate subject matter expertise
  • Brand Management / Community Engagement: Regarded as a senior leader of Cigna in the community; works closely with the Market President to ensure the market leadership team develops and maintains strong external relationships with consulting houses, key customer accounts, health care professionals/delivery systems and civic organizations; as required, effectively handles all types of media inquiries and is actively engaged on local boards
  • Talent: Shared accountability along with the Market President and HRG for optimizing market aligned talent (working with market leadership team and matrix partners as appropriate)
  • Bachelor’s degree required; advanced degree highly desirable
  • A seasoned, respected leader with a minimum of 15 years of experience in the health services industry with specific experience in managing multiple aspects of the business operations
  • Demonstrated results in being able to think strategically, anticipate future consequences and trends, and incorporate them into both a short-term and long-term organizational plan
  • General Management - Thorough understanding of finance, systems, and HR; broad experience with the full range of business functions and systems, including strategic development and planning, budgeting, business analysis, finance, information systems, human resources, and marketing
  • Drive for Results - Proven track record of exceeding goals and a bottom-line orientation; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment; high level of business acumen, including successful P&L management and the ability to balance the delivery of programs against the realities of a budget; allocates resources and manages operating expenses to maximize P&L while managing risk
  • Strategic Vision and Agility - Ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan
  • Leadership and Organization - Exceptional capacity for managing and leading people and cross-functional teams; a team builder who has experience in scaling up organizations; ability to connect staff both on an individual level and in large groups; capacity to enforce accountability, develop and empower top-notch leaders from the bottom up, lead from the top down, cultivate entrepreneurship, and learn the strengths and weaknesses of the team so as to put people in a position to succeed
  • Customer Focus – Is dedicated to meeting the expectations and requirements of clients; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind
  • Matrix Management/Relationship Building – Enterprise thinker with proven ability to influence across a matrix environment. Ability to develop strong relationships across all levels of the organization, and with external partners
  • Communication - Strong persuasion skills and effective communicator; ability to create and communicate a compelling vision internally and externally
  • Action Oriented - Enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership and take unpopular stands when necessary
219

Product Operations Director Resume Examples & Samples

  • Strong leadership, communication and influencing skills
  • Strong analytical and negotiation skills
  • Strong knowledge on product development/product engineering/material from the footwear or shoe making industry
  • Instinctive recognition of good and bad aesthetic appeal of a prototype shoe, particularly last shape and material
  • Ability to form partnerships across organizations and with factories to improve execution and deliver required results
  • Ability to address complex matter with practical solutions
  • Ability to manage, coach, train and motivate team in technical and leadership development
  • Ability to create and deliver effective presentations to target both internal and external audiences of various levels
  • Fluent in English (knowledge of additional languages an advantage)
  • High flexibility to travel and work in other Asian countries as required
  • Bachelor's Degree in shoe making, design, engineering/technical discipline
  • Minimum 10 years experience in shoe making, product development, material, production or design
  • Proven manufacturing/product development expert
  • Technical design, research, development and innovation an added advantage
220

Operations Director Resume Examples & Samples

  • Leadership: Be an effective partner to the Market Leader in managing day-to day operations in line with company objectives, initiatives and approaches. Develop a solid understanding of the brokerage business, operational issues and staffing needs; apply appropriate, timely and sound business judgment in order to resolve issues in accordance with policies and procedures. Be a business partner in implementing and supporting policies, procedures and initiatives. Collaborate with other business operations to contribute best practices ideas, guidance and support; be viewed and perform as a company resource and leader
  • Finance: Work in conjunction with the Market Leader on the strategic plan and ensure that day to day operations support broader strategic planning initiatives. Ensure accuracy of expense forecasts: manage expenses to meet or exceed corporate guidelines and budget; track and report significant variances. Ensure accuracy of revenue forecasts. Provide oversight to ensure all revenue is accurately booked and brokers have been correctly paid; manage outstanding receivables
  • Compliance: Ensure that department operations are in compliance with federal and state regulations (i.e. License renewals, contracts, etc.), and company policies
  • 10 + years’ experience in operations management with experience in the real estate industry and sales environment
  • Significant project management experience
  • Highly proficient in all Microsoft Office products
  • Self-motivated and have the ability to use sound judgment and common sense in decision-making situations
  • Strong interpersonal, written and verbal communication skills
  • Ability to work in a fast-paced, team oriented environment
  • Ability to prioritize and manage multiple projects while remaining flexible
  • Ability to work with a diverse group of employees in order to meet individual and team member stakeholder needs
  • Work with personal and confidential information and keep content private
221

Global Operations Director Resume Examples & Samples

  • Manage the client's global property portfolio in the most cost-effective manner and in a manner, consistent with the management contract and Strategic Asset Plan for each property
  • Develop and maintain technical proficiency, industry knowledge and communication skills to provide timely information on all property-specific issues as well as keeping the client informed of important developments and trends in the facilities management industry and any relevant pending legislation
  • Promote and adhere to all established Facilities Services' policies and procedures relative to standard assignment deliverables, business conduct and integrity while ensuring on-going quality management of all Cushman & Wakefield's products and services
  • Participates in budget preparation and development, capital planning, and production of monthly financial reports to ensure accuracy and completeness, and that all client reporting conforms to established Facilities Services reporting standards
222

Servicing Operations Director Resume Examples & Samples

  • Develops and manages the department’s strategic business plan and budget. Identifies and articulates any positive or negative trends in the department performance and establishes an action plan to correct any negative performance for the department. Develops reporting that tracks various programs and service levels for VP, SVP’s and the Clubs
  • Creates and implements operational standards and best practices for all aspects of the operation: workforce management, quality assurance, securitization requirements, and contract or legal standards. Interacts, as needed, with leadership teams from other operational, sales, title services and legal areas to resolve cross functional servicing needs and issues
  • Management of staff performance and output: ensures compensation structure, encourages optimal performance in the areas of productivity and quality and creates measurements for increased performance. Improves and drives efficiencies through the use of new technology and Six Sigma (Six Sigma certified?)Methodology
  • Coaches, trains, educate and develop staff and leaders in all areas as to the tools and expertise required/available to support corporate objectives. Directs, manages and participates in any projects for Account Servicing and WCF
  • Protects organization's value by keeping information confidential in accordance with WVO PCI and PII guidelines
  • Updates job knowledge and skills by participating in educational opportunities
  • Accomplishes department and organization mission by completing related
  • Ability to be detailed, accurate and thorough
  • Ability to multitask and adapt to changes and a demanding work environment
  • Must possess good time management and organizational skills
  • Dedication to providing exceptional customer service
  • Deadline conscious with strong drive and initiative
  • Effective presenter and facilitator skills
  • A strong working knowledge of Six Sigma
  • Back office operational experience
  • Intermediate PC skills, proficiency in MS Word, Excel, PowerPoint and Outlook
  • Ability to create and maintain operational reporting for the department
  • Experience using Six Sigma methodology
  • 8 or more years in finance, mortgage banking, legal or vacation ownership experience
223

IT Operations Director Resume Examples & Samples

  • Providing IT operations leadership across application programs, development governance and system support on a global basis
  • Develop and align IT tactical plans, IT organization resource plan and implement the objectives to achieve the business growth objectives
  • Ensure prudent IT cost management while meeting service delivery objectives
  • Ensure Consumer IT programs achieve the intended benefits through effective project management competency and governance
  • Establish and strengthen project and operational governance to ensure overall project management compliance and efficiency
  • Strengthen development and support organization competency to meet business and IT program needs
  • Support the Application Competency Team and Governance Team matrix organization to ensure its effectiveness
  • Engage with senior business leadership and stakeholder to ensure business alignment to IT tactical plan
  • Bachelor’s Degree in IT or relevant discipline
  • At least 7 years’ experience in a senior IT leadership role(e.g. IT Director or above), with direct management of overall IT function in a corporation
  • Proven track record of leading IT teams across IT functions
  • Proven track record of deploying IT tactical/operational plan in a organization
  • Prior experience managing teams across regions or/and globe is a must
  • Exposure to change management and engagement with senior business leaders
  • Background in Program Management on a regional or global scale
  • Open to travel of up to 50% in the first year of employment
224

RPO Operations Director Resume Examples & Samples

  • Directs the operations of one or more Bank departments. Ensures compliance with performance and control standards and procedures. Plans operational improvements, resolves operational problems and takes corrective action to ensure effective department operations. Ensures customer service outcomes are achieved and quality measures are met
  • Plans for current and future department staffing needs. Trains and develops staff to ensure operational depth and maximum use of strengths and abilities. Recommends salary actions, promotions and other personnel actions, including disciplinary actions and termination under the Bank's progressive discipline policy
  • Develops and recommends the operating and capital budgets for the Bank department(s), monitors actual expenditures and explains budget variances. Recommends actions or expenditures to meet operational requirements
  • Manages or participates in projects related to Department, Function, District, or System initiatives or administration
  • Coordinates implementation of policy, procedure or equipment changes and solves special operations or administrative problems
  • Represents the Bank on System Function, or District task forces or subcommittees, make presentations and participate in public relations activities and customer contact programs
  • Financial Control Systems
  • At least five years of experience in audit, risk management, control assessment, business continuity, or a combination
  • Demonstrated ability to communicate effectively with all levels of management
  • Experience designing and implementing organization wide strategies and processes to support risk management and policy compliance
  • Resourceful, creative, thorough, and collaborative approach to project and analytical work
  • Ability to manage competing demands and reprioritize work effectively
  • Retail Payments industry knowledge and experience (preferred)
225

Regional Operations Director Resume Examples & Samples

  • Responsible for the overall clinical and financial operations of a home care region, as determined by company
  • Complying with applicable law and regulation
  • Fiscal planning, budgeting and management of operations in accordance with fiscal parameters
  • Implementing Governing Body directives and ensuring that appropriate service policies are developed and implemented
  • Insures statistical reports and appropriate data collection are maintained and analyzed for program documentation, planning, evaluation and continuous quality improvement so complete reports are received by the Governing Body and Home Care Division Senior Leadership
  • Supervises Administrators, which includes recruiting, hiring, coaching, disciplinary action, and directs the training of staff in coordination with the Support Center. Assures performance appraisals are completed in a timely manner
  • Establishing and maintaining effective channels of communication
  • Ensuring program personnel have current clinical information and current practices
  • Directing and monitoring agency performance improvement activities
  • Ensuring staff development including orientation, in-service education, continuing education, and evaluation of staff
  • Informing the governing body, staff, and professional advisory group of current organizational, community, and industry trends
  • Maintains patient and employee confidentiality
  • Maintains standard of care related to State, Federal, OSHA, and CHAP guidelines
  • Plan, prioritize, organize and complete work to meet established objectives
  • Should be good steward of all agency financial resources, including but not limited to arrangements for equipment and other necessary items and services needed
  • Performs duties in accordance of and under the direction/supervision as defined by the Agency’s organizational chart
  • Assists on a variety of special projects and other duties as needed
  • Follows agency policies and procedures. Maintains confidentiality of patients and agency information
  • Completes and submits all documentation in a timely manner according to department policy
  • Attends in-service and education as required
  • Adheres to Federal/ State guidelines rules regulations, statutes and law
  • Follows the Code of Conduct policy
  • At least five (5) year’s management experiences, three (3) years of which are in Home Care multi-site management preferred
  • Extensive knowledge and understanding of Federal and State laws and guidelines governing Home Health, Hospice, Medicare, Medicaid and other insurance payer sources
226

Operations Director Resume Examples & Samples

  • Has a proven track of record from a similar role and solid experience of automotive Tier1 operations
  • Has good business acumen with good customer, product, and technology understanding ideally in brass machining, plastic molding, and product assembly
  • Has sound commercial awareness with an eye for seeing business improvement opportunities and good knowledge in six sigma methodologies
  • Is highly motivated, with a passion, for achieving operational excellence
  • Has strong managerial capabilities and the ability to communicate complex business ideas; and
  • Holds a Bachelor’s Degree or Master’s Degree in Industrial Engineering or equivalent and optionally an MBA
227

Operations Director Resume Examples & Samples

  • Organizational Leadership & Development
  • Contractual Service Delivery
  • Business Development & Support
  • 3rd Party Management
  • Profit & Loss
  • Responsible for project and service related customer satisfaction
  • Customize and implement Managed services delivery strategy in the CBT according to the SBU and CT strategy / business plans
  • Responsible for the contract execution performance (KPIs, cost, timelines, revenue recognition )
  • Consolidates all the Managed services delivery business
  • Validating any new business case proposed by the CBT/CT
  • Ensure unified operational processes implementation as per NSN ops model
  • Owning customer relationship management in the area of Network operations, delivery and performance
  • Ensures the compliance of projects with the quality guidelines and requirements of the CT
  • Cost budgeting for Managed services
  • SPOC - Follow-up mobility escalation with opco Operation team
  • Piloting new product trials & special projects (3G)
  • Regular reviews of cross functional tam in opco
  • Development of Processes and carry out Process improvement
  • Delivery of Engineering and Operational services to customer in line with contractual scope, KPIs and SLAs which may vary time to time. Appendix;KPI
  • Ensure customer’s network performance is maintained/improved in line with contract
  • Cost budget approval and control; Cost efficiency improvement, achieve or better projected costs and gross margin
  • Customer liaison and governance to ensure satisfaction
  • Third party management, liaison and governance to ensure compliance and good working relationships
  • Responsible for sustainable continuous improvement in operational efficiency and productivity in line with a defined service improvement plan
  • Responsible for ensuring appropriate processes and procedures are in place to deliver the service at the contracted levels
  • Responsible for 3rd party/subcontractor management, service performance and SLAs
  • Responsible for operational contract management between NSN and customer
  • Responsible for executing appropriate internal and external governance
  • Responsible for implementing OLAs between project organization and other interdependent NSN entities
  • Responsible for delivery of operational & cost management reporting
  • Support pre sales for achieving the targets where ever required
  • Support the sales lifecycle, defining, discussing and agreeing scope of work; owning the operational solution proposed to the customer, including costs estimates to be included in business case
  • Actively participate in customer negotiations and contract development
  • Service provider responsible for defining interfaces and information flows between NSN, customer, 3rd parties
  • Service provider responsible for set up of IT & operational tools environment to deliver defined service Transformation (where applicable)
  • Key Competencies
  • Managed Services Operational / Business Management
  • Business Awareness
228

Operations Director Resume Examples & Samples

  • Vision (10%)
  • Work with the Board and the Lead Organizer to align vision, priorities, and programs
  • Provide leadership in strategic planning and the implementation of long-term goals
  • People (10%)
  • Grow people-power by developing human resource policies and designing an evolving organizational structure to best support ongoing growth
  • Motivate, train, and support volunteer leaders to achieve their goals
  • Money (40%)
  • Design and implement a fundraising strategy that involves cultivating individual donors, securing corporate support, and writing and managing grant proposals
  • Improve our financial record system and provide fiscal oversight of the organization
  • Programs (40%)
  • Formalize processes to streamline the day-to-day business of the organization
  • Oversee most internal operations, including: organizing events, coordinating volunteers, cultivating partnerships, managing communications, and providing logistical support
  • Evaluate and improve programs using quantitative and qualitative metrics
  • Exceptional project and task management skills
  • Ability to manage budgets and prepare financial reports
  • Experience in fundraising, including major gifts, grants, and corporate support
  • Ability to design, implement, and evaluate operations systems and processes
  • Clear and compassionate oral and written communications skills
  • Experience managing, mentoring, and evaluating staff and/or volunteers
229

Regional Operations Director Resume Examples & Samples

  • Provide oversight of multiple clinical programs, evaluate and oversee the activities required to execute, conduct and complete a program, within established timelines and corporate budgets
  • Provide strategic input into the development of the clinical trial protocols for to ensure clinical designs are implementable to efficiently achieve the objectives
  • Provide strategic input in the development of protocols, CRFs, ICFs, Monitoring Plans, Investigator Brochures, clinical study reports and publications related to the clinical trials
  • Collaborate with cross-functional team members (e.g., pre-clinical, manufacturing, data management, safety surveillance, biostatistics, Regulatory Affairs, and Quality Assurance)
  • Oversee the creation and negotiation activities for clinical trial budgets and Clinical Trial Agreements; assist with contract negotiations with vendors
  • Develop, implement and ensure adherence to study timelines, program objectives and monitoring plans
  • Manage and report on study budgets to include addressing variances, payments and revisions, as applicable
  • Function as liaison for key clinical investigators and internal Smith & Nephew personnel in regards to clinical related topics and/or questions
  • Support the development of clinical operations related Corrective and Preventative Action (CAPA) plans
  • Assist in the analysis and reporting of study data and in the development and implementation of clinical research strategy and manage clinical processes to ensure business goals are met
  • Lead a team of European Clinical Study Managers
  • Work with CSMs to develop risk mitigation plans when applicable
  • Ensure CSMs are overseeing and enforcing appropriate study conduct, including protocol adherence and all regulatory obligations are being adhered to
  • Report up to senior management the progress of all studies assigned to their direct reports along with risk mitigation plans, where needed
230

Operations Director Resume Examples & Samples

  • Responsible for leading and managing the operational department; setting and managing budgets, minimising risk, maximising opportunities and seeking to positively influence the progression and growth of the Company
  • Assist the Managing Director to prepare the annual business plan. Monitor and present progress against these plans to ensure that the operational units attain their objectives as cost effectively and efficiently as possible. Make recommendations for improvements and implement where appropriate
  • Develop a people strategy to ensure the departments have the right people in the right place at right time and have the skills and knowledge to achieve the overall business objectives
  • Develop and lead the operations Managers by ensuring a pipeline of talent is identified and the departments are engaged and aligned to business objectives
  • Oversee the strategic planning of the entire product lifecycle ensuring that your teams have the appropriate knowledge and skills to deliver technical activities for the monitoring and testing of products and services
  • Have a commercial awareness to provide strategic advice and guidance to managers and the members of the Board to ensure that the appropriate services are developed to meet the business objectives and to comply with all relevant statutory regulations
  • Work collaboratively with Manager to develop, implement and maintain an effective marketing and public relations strategy in order to grow the image and competiveness of the Company
  • Proactively work with internal and external stakeholders in an operational capacity to both promote and win contracts for the Company
  • Implementation of policies and procedures to ensure that the Company complies with health and safety and statutory regulations
  • Demonstrated success of creating and implementing an operational strategy for monitoring and testing products
  • Experience within the relevant market with an understanding of competition within the industry
  • An understanding of financial management
  • Graduate Calibre
231

Operations Director Resume Examples & Samples

  • Ensure the Operations organization accomplishes Safety, Quality, Schedule and Cost performance objectives.When misses occur, develops a credible recovery plan with team
  • Manage Key Performance Indicators and Reporting on daily performance
  • Champion and initiate Continuous Improvement projects to increase Revenue per Square Foot and Revenue per Employee
  • Implement Lean Manufacturing principles
  • Identify new opportunities to impact business and operations goals positively.Manages these projects to rapid completion
  • Direct and coordinate manufacturing activities based on policies, objectives and programs spanning manufacturing functions
  • Determine performance and product quality and direct accountability for that performance
  • Brief and communicate with customers, suppliers and corporate executives with high intensity and professionalism
  • Proven analytical, problem solving, and process improvement ability
  • Working knowledge of Six Sigma and Statistical Process Control
  • Working knowledge of general aerospace quality requirements
  • Technical competence: Uses facts related to the position, including technical, financial, market- and product-related
  • Decision-making: Manages the division's resources, makes appropriate decisions to attain objectives, anticipates the need for change, and solves problems. Interpersonal skills: Written and oral communications
  • Strong skills in using computer software: Excel, Word, Access and other pertinent software as needed
  • Equivalent to a four-year bachelor’s degree (MBA preferred)
  • Minimum 7-10 years manufacturing and operations experience
  • Lean Manufacturing experience, training and/or certification
  • Continuous Improvement experience, training and/or certification such as Six Sigma
232

Operations Director Resume Examples & Samples

  • Responsible for the safe manufacture of products, safety in the areas of responsibility, and maintaining a safe, injury free work environment
  • Ensures compliance with legal requirements and company safety policies
  • Ensures that all employees work in a safe manner and that each employee is properly trained in all safety procedures. Ensures that good housekeeping practices are consistently followed
  • Ensures effective employee relations
  • Provides employee coaching and development
  • Resolves employee issues through problem resolution
  • Responsible for adherence to process control procedures, operating instructions, and all quality control instructions
  • Plans, organizes and supervises operations in accordance with production schedules and requirements in the most cost effective manner. Maintains awareness of policies and procedures and assures compliance by assigned employees
  • Manages performance measures in area of responsibility
  • Ensures that thru-put and target earned hours are attained and budget criteria is met or exceeded
  • Works with employees to effectively resolve work place issues, gives necessary feedback on employee performance
  • Interviews and hires (recommends for hire) employees. Is aware of and manages hiring process with consideration for affirmative action goals and EEO requirements
  • Is responsible for training and developing subordinate supervisory staff to safely and effective manage assigned production operations
  • Develops Strategic plan to meet key business objectives for area of responsibility
  • As appropriate, submits Capital Equipment requests with cost qualifications
  • Comprehensive knowledge of and ability to apply budgeting processes and financial management tools
  • Ability to understand and apply the production planning processes
  • Ability to apply lean manufacturing methodology, TOC, and problem solving skills to drive the business improvements in a metric-driven environment
  • Demonstrated ability to develop a strategic plan to meet key business objectives/metrics in the areas of Safety, Quality, Delivery, Inventory, and Cost
  • Demonstrated ability to manage multiple tasks and priorities and easily adapt to changing situations and priorities
  • Highly organized, self-motivated individual who can work independently as well as work effectively in a collaborative team environment
  • Must be computer literate, particularly in spreadsheet; financial; inventory and production planning and tracking applications
  • Bachelor’s degree in business or an engineering discipline. MS or MBA degree is highly desirable
  • 5 -7 years of progressive manufacturing leadership experience and responsibility
  • Experience leading people and obtaining results through others, with excellent verbal and written communication skills
  • Proven track record of driving results in an Assembly or Machining (3,4,and 5 axis) environment
  • Proven track record of implementing, and utilizing, lean and problem solving tools to generate business process improvements
233

Hospice Operations Director Resume Examples & Samples

  • Able to participate in Medicare/Medicaid programs
  • CHPN certification preferred
  • Must be capable of maintaining regular attendance
  • Must be highly organized, detail oriented and conscious of cost containment practices
234

Medicaid Operations Director Resume Examples & Samples

  • Responsible for the operational management of the provider network, which may include network development, contracting, network adequacy, credentialing, provider relations, provider services, and operations. Responsible for providing policy administration for provider networks and ensuring contractual compliance with governmental regulations and contracts
  • Interfaces and builds relationships with leaders in the medical and government community. Negotiates, evaluates and develops network development opportunities. Participates in cross-department teams to analyze business opportunities and address critical issues (e.g. network growth, provider termination, etc.) Collaborates with local Cigna leadership on network development, network financial, quality and physician performance and engagement opportunities
  • Ensures a strong “customer centricity” focus throughout Medicaid Operations, with a monitoring component to provide feedback for GM review and for staff. Further, ensures processes are in place to respond to customer complaints and resolve problems leading to the complaints
  • Develops and maintains strong constructive relationships with state and federal partners. Ensures physician engagement and excellent state relationships; defines a culture of collaboration and accountability; successful execution of all attraction, development, motivation and retention efforts. Serves as the face of Cigna-HealthSpring Medicaid within the market to these external constituents
  • Evaluates the current human capital in the areas of responsibility; ensures the right person is in the right role, provides developmental plans and appropriate mentorship, and where appropriate, makes effective decisions which will strengthen the team and overall organization
  • Ensures the business unit collaborates with the compliance and legal department to drive prudent and sustainable growth. Additionally, ensures the business units collaborate with all shared service matrix partners to achieve financial and operational performance goals
  • Positions C-HS Medicaid to adjust to healthcare reform changes associated with quality, customer service, market pressures, and policies
  • Assures consistency of operations, compliance with all applicable laws, rules and standards of all regulatory bodies and accreditation agencies
  • Drives revenue or unit cost management; successful implementation of partnership for quality or institutional initiatives; development of networks including expansion markets; overall performance of physician networks, and strategic planning
  • Effectively creates, manages and maximizes key relationships to create synergies, alliances and new opportunities
  • Develops, implements and manages the adoption of controls that allow the organization to quickly identify trends and potential issues and address them in a timely manner
  • Drives improvement in market Provider and Member satisfaction results by leading and developing a customer centric culture. Develops customer focused training, polices, best practices in the Service Operations divisions
  • Creates a cohesive, efficient, action oriented physician support model that drives cost mitigation and efficient use of resources, along with continuous quality and service improvement, both in-market and supported broadly by Cigna
  • Strong Medicaid Managed Care knowledge and a minimum of 10 years of related experience
  • Knowledge of Texas Medicaid programs, procedures, reporting and regulatory requirements
  • Bachelor’s Degree required; MBA or Master’s Degree in HealthCare Administration or health-related field preferred
  • Experience in provider contracting and network development involving complex hospital systems, integrated delivery systems and large physician groups (IPAs and PPMs), etc., including risk arrangements
  • 5 + years people management experience preferred
  • Excellent knowledge of physician engagement and experience building trust with physicians
  • Strong knowledge of managed care (e.g., network design, products, customer service, provider communities, etc.), regulatory environment, and compliance issues (e.g., NCQA accreditation issues, credentialing, delegation and oversight standards, etc.)
  • Proven ability to function in a heavily matrixed environment
  • Proven ability to foster collaboration, value others perspectives and gain support and buy-in for organizational proposals
  • Strong organizational and analytical skills that result in conclusive recommendations
  • Ability to establish community-based partnerships with providers and other stakeholders
235

Regional Operations Director Resume Examples & Samples

  • Support basic training of Market Leader and Store Managers on Store Operating Policies and Procedures (bulletins), forms cooperative relationships with other regional business partners e.g. Regional Vice President, Human Resources, Loss Prevention and Merchant Director to improve stores profitability
  • Participates in monthly financial reviews with Market Leader and Store Managers and helps facilitate action plans for districts and stores who are not achieving plan
  • Will travel up to 75% of the time visiting stores within the Sears Format
236

Operations Director Resume Examples & Samples

  • Bachelor’s degree with 10 years’ experience in Operations (i.e. Supply Chain, Manufacturing, Supplier Management, or Sourcing) OR Master’s degree with 8 years’ experience in Operations (i.e. Supply Chain, Manufacturing, Supplier Management, or Sourcing)
  • 7+ years of leadership/ managerial experience (i.e. having direct reports, managing a team)
  • MBA or advanced degree in engineering or science
  • Prior medical devices or related health care experience strongly preferred
  • Experience working at a Fortune 500 company with demonstrated success working in a global, matrixed organization
  • Strong executive-level leadership skills (including presentation skills) and proven ability to work effectively in a collaborative, inclusive environment
  • Senior-level experience in a large corporate (matrixed) environment strongly preferred
  • Experience with Contract Manufacturing
  • Previous experience in global operations, supply chain, demand planning, forecasting, SIOP process
  • Experience in sourcing (commodities, subcontracts, indirect, OEM, government, commercial) and contract negotiation with 3rd party vendors/suppliers
  • Experience with supplier management/operations in global locations
  • Demonstrated understanding of supply chain concepts, proficiency with supply chain and supplier management application implementations, development, utilization, and optimization
  • Demonstrated track record of effectively applying operations knowledge, skills and techniques to reduce per unit costs while increasing output and quality
  • An understanding of product design, supply chain, IT and Financial activities and process is a must
  • Strong judgment; problem analysis and resolution at a strategic and functional level
  • Excellent oral and written communication skills are essential
  • Experience in multiple industries and regions
  • Recent experience with an organization undergoing significant growth and change management – fast-paced, results-oriented environment
  • Six Sigma and/or Lean manufacturing training and certification (Black Belt) preferred
  • Excellent written and oral communication/presentation skills, including to Senior Executives
  • Strong influence management skills including comfort operating in a highly matrix-based environment
237

Operations Director Resume Examples & Samples

  • A minimum of a bachelor's degree in Science or Engineering is required. A master's degree is preferred. Six Sigma or Lean certifications would be a plus
  • Must have extensive knowledge and at least ten (10) years of experience and demonstrated leadership in Production Management/Operations in a regulated industry
  • Medical devices manufacturing experience is highly preferred
  • A minimum of five (5) years of senior leadership/managerial experience is required
  • Previous experience in effectively leading teams through change or transformation as well as experience in Supply Chain areas such as Engineering, Planning & Logistics and/or other Operations related functions is highly preferred
  • Practical, first-hand experience in successfully applying Lean tools such as Just-in-Time (JIT), 5S, Kaizen, and Value Stream Mapping to create value improvement gains is a must
  • Balance sheet, cash flow and investment analysis skills (cost/benefit) are required
  • Proficiency in Microsoft Office programs (Word, Excel, PowerPoint and Outlook) is required
  • This position requires up to twenty five percent (25%) of domestic and international travel.7009170404
238

Portfolio Operations Director Resume Examples & Samples

  • 5+ years of multi-site, multi-family, multi-property type operational management experience in role of a Portfolio Manager or comparable role in hotel/resort management
  • Experience managing a large group of associates
  • Analytical skills; must have demonstrated strong problem solving and quantitative abilities
  • Financial acumen; must be well versed in budget preparation, project accounting, forecasting, and tracking performance
239

Operations Director Resume Examples & Samples

  • BA Degree in related discipline or equivalent
  • 8 - 10 years experience with minimum of 5 years in management capacity
  • Prior experience with systems design and installation
  • Strong oral and writeen communication skills
  • Proven leadership and management skills
  • Understanding of administration business and comprehensive knowledge of company products and services
240

Operations Director Resume Examples & Samples

  • A mentor who inspires, motivates and encourages team work, energy and creativity
  • A solid background in operations management, from within the leisure industry, preferably with theme park experience
  • A confident communicator, who leads from the front with an impressive record of delivering targets
  • Comfortable working as part of a leadership team and managing large budgets
  • An infectious enthusiasm, your powers of persuasion and the fact that the safety and enjoyment of the guest is at the heart of everything you do
241

Operations Director Resume Examples & Samples

  • Bachelor’s degree in related field or equivalent years of work experience
  • 7 to 10 years experience in management and supervision
  • Highly developed organizational skills with experience motivating and developing full time staff
  • Proven ability to align and inspire people to set and reach goals, and implement innovative processes and successful programs
  • Demonstrated ability to build and enhance effectiveness of all programs through program growth and quality increasing numbers of people who will connect to the Mission and Cause
  • Demonstrated initiative and good judgment with ability to make decisions independently and in the absence of the Executive Director
  • Strong public relations skills with excellent written and oral presentations skills
  • Experience developing short & long term plans with a high degree of quality, effectiveness and professionalism
  • Proven successful experience preparing, monitoring and controlling operating budgets with focus on revenue growth
  • Experience in financial development (fundraising) activities
  • Ability to recruit, train and develop volunteers and staff
  • Knowledge of personal computer applications i.e. MS Office, MS Outlook
  • Provide leadership, strategic direction and alignment of programming with a focus on increasing youth, family, and adult connection and involvement
  • Create, develop, implement, and monitor programs and services that serve the needs of members and program participants and ensure safe, clean, and responsive operations
  • Develop and manage the annual budget and practice sound fiscal management within the branch to ensure effective operational efficiencies to control/reduce operational expenses
  • Supervise and develop staff and volunteers
  • Evaluate staff achievement and provide learning opportunities to strengthen improvement areas
  • Work with direct reports to create individual development plans and ensure they are doing the same for their Full-Time staff
  • Assume the role of branch Program Implementation Team Lead, ensuring quality and safety within all branch departments
  • Attend appropriate branch meetings, association committees and community functions
  • Oversee branch operations, including initial connection, tours, sales, and general services
  • Provide leadership to board and volunteer committees as well as our Annual Campaign
  • Take on additional program area responsibility as YCommunity and Association priorities as needs change
  • All trainings and certifications must be completed within the Quality Standards allotted timeframe
  • Ability to walk, stand, and sit (including on the floor) for long periods of time
  • Exposure to communicable diseases and bodily fluids
  • Must be able to lift and/or assist children up to 50 pounds in weight
  • Must be able to lift and carry food and supplies weighing up to 20 pounds
  • Ability to stand or sit while maintaining alertness for several hours at a time
  • Position may require bending, leaning, kneeling, and walking
  • Ability to speak concisely and effectively communicate
  • Visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency
  • Ability to view/enter data for long periods of time
242

Operations Director Resume Examples & Samples

  • Degree in Construction Management Business or related field
  • Ten (10) plus years’ experience in homebuilding
  • Five (5) plus years of experience managing Construction personnel on multiple job sites
  • Knowledge of homebuilding and construction systems/processes and building codes
  • Able to effectively manage construction and customer service departments to high levels of performance and quality
  • Ability to read and interpret blueprints and other construction plans
  • Good computer skills; proficiency with Microsoft Office applications; experience with Project Management Software – BuildPro/Hyphen Solutions preferred
  • Strong Communication, Interpersonal, and Customer Service skills
  • Ability to explain complex issues in a manner easily understood by industry personnel and customers who may have limited knowledge of construction processes or terminology
  • Ability to work with contractors, laborers, employees at all levels, and customers with a high degree of professionalism
  • Excellent problem/conflict resolution skills; ability to influence others and manage conflict in a positive manner
  • Excellent leadership skills; ability to set priorities, delegate tasks, train and mentor Construction Managers
243

Stars Part D Operations Director, Nashville Resume Examples & Samples

  • Execute on key operational outcomes to ensure Part D Stars success in Medicare, Medicare/Medicaid Plans and Part D Plans, approximately 1.5 million members
  • Develop and oversee operations for Part D Adherence metrics for Medicare, Medicare/Medicaid Plans and Part D Plans. The Cigna-HealthSpring Adherence Program strategy, execution, deliverables and budget are responsibilities of this role
  • Motivate and develop teams through ongoing organizational and industry change – developing and aligning with strategies of the future. Includes the ability to drive effective Change Leadership practices to provide the proper amount of support to our teams through these transitions
  • Understand and implement business controls across functions to ensure that there is clear understanding and ownership of key scorecard measurements (90 day prescribing, generic utilization, adherence rates, MTM completion rates, and Part D customer satisfaction) as well as driving continuous improvement over time
  • Develop, implement and manage the Part D Stars Strategy that allows the organization to quickly identify trends and potential issues and address them in a timely manner to maximize Star ratings
  • Develop relationships with Pharmacy Operations, market leadership, IT, to influence the Stars strategy
  • Manage vendors related to Part D Star Operations and ensure SLA’s are met
  • Competencies: Organizational Agility, Influence Others, Negotiation, Dealing with Ambiguity, Courage, Managing Vision and Purpose, Perspective
  • 8+ years experience in a healthcare operational leadership position; with a focus on continuous quality improvement
  • Experience in managing external vendors as well as starting new vendor engagements is preferred
  • Proven ability to build relationships and influence strategy with matrix partners
  • Business Acumen: Thorough understanding of healthcare products, Part D and Star Rating metrics
  • Able to effectively leverage business and organizational knowledge within and across functions
  • Written Communications: Exceptional verbal and written communication skills
  • Proven track record of relationship building and management skills within and across organizations. Able to coach direct reports to improved levels of performance
  • Willing to travel 20-40% within the US
  • Location – Nashville
244

Campaign Operations Director Resume Examples & Samples

  • Five to seven (5-7) years of fundraising and project management experience preferred, preferably in pediatrics, healthcare and/or Atlanta area
  • Ability to manage complex projects and promote productivity
  • Ability to identify problems and find creative, innovative and effective solutions
  • Ability to work with a diverse range of stakeholders, including high-level volunteers, administrators, donors and fundraising staff
  • Operating style that builds and leverages teamwork and cooperation
  • Commitment to quality and excellence
  • Able to balance multiple priorities
  • Reporting to the VP, Corporate Development, and in collaboration with development colleagues and administrative leadership, plan and lead a Comprehensive Campaign to identify, cultivate, and solicit major, corporate and annual gifts to support Children’s strategic capital and philanthropic priorities
  • Manage the coordination, tracking and reporting on progress towards campaign goals, including overall, annual and sub-goals
  • In cooperation with the Foundation’s Direct Marketing team and the system’s Marketing Department, devise short- and long-term communications strategies and tactical marketing plans; manage the development of all print and electronic promotional materials for the Comprehensive Campaign, including capital and programmatic pieces
  • In cooperation with the Facilities Management and the Donor Relations teams, identify potential naming opportunities, manage the inventory/pricing list and coordinate prioritization and vetting of proposals to donors
  • Work with the Major & Legacy Giving, Corporate Giving, Foundation Relations and Research & Analytics teams to create, populate and maintain campaign gift/prospect pyramids
  • In cooperation with the Foundation Administration team, manage various volunteer committees in support of the campaign, including but not limited to the Honorary Chairs, Campaign Leadership and Trustees
  • Manage all volunteer activities associated with the Breaking New Ground campaigns (Center for Advanced Pediatrics, Cobb and successor campaigns), including growing and managing community board engagement, in collaboration with the Annual Fund/Events team; manage campaign events and outreach activities using the resources of the Foundation’s special events teams
  • Manage Senior Program Coordinator, Campaign Operations
  • Responsible for all aspects of managing and leading a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees
  • Mentor team members to encourage personal and professional growth
  • Encourage ongoing skill development by providing opportunities for continued education
245

Chief Operations Director Resume Examples & Samples

  • Engage in strategic planning as well as the design and implementation of policies and procedures to achieve the strategic plan
  • Develop comprehensive goals for performance and growth
  • Assist in Institute development through fundraising
  • Evaluate Institute performance against industry and donor benchmarks
  • Responsible for cross-functional process development and refinement, including ongoing analysis of staffing, financing, operations, policies, systems, and procedures to ensure efficient and effective center performance
  • Oversee budget development for protocols and provides salary analysis and input
  • Manage and develop business plans and programs including writing proposals, conducting analysis, and negotiating terms with executive administration
  • Prepare special study reports to aid in business planning and marketing strategies
  • Create and implement strategies for the development of research and educational programs
  • A bachelor’s degree in business, business administration, finance, accounting, education, social sciences, healthcare administration, public administration, communications, information systems, or a directly related field from an accredited institution
  • The position requires extensive, diverse and progressively responsible experience at the management level, including direct responsibility for donor relations, strategic planning, network development and business startups
  • Advanced Degree in a related field (MBA, MHA, JD, etc.)
  • Executive level management experience in a university and/or healthcare setting
  • Experience in military and/or veteran organizations
  • Demonstrable experience managing partnerships and affiliations with related organizations
  • Demonstrable capabilities in business functions in a complex organization including human resources, finance, marketing, etc
  • Demonstrable experience in strategic planning and policy development
246

Treasury Management Operations Director Resume Examples & Samples

  • Processing treasury management product systems including non-standard pricing, analysis statements, analysis counters, etc
  • Create, maintain and process Treasury Management requests for Remote Deposit Capture (RCD), ACH, Wire Transfer, Positive Pay and other Treasury Management offerings
  • Supports systematic risk reviews and audits of Treasury Management products and provides operational reporting on these offerings
  • Develops and sustains measures and strategies demanding knowledge of complex procedures and/or regulatory requirements
  • Affords support for internal calls to interpret and explain policies and procedures
  • Delivers direct customer service for escalated/complex issues
  • Partner’s closely with bank Product Managers to safeguard realization of revenue objectives for allotted products
  • Collaborates with 3rd party vendors and other systems to attain billing files
  • Provide oversight and support for monthly billing, system releases, testing and quality control
  • Recognizes commercial deposit product issues and provides resolution to potential problems
  • Cultivates open communication among various teams and departments
  • Assists with the completion of client facing and internal communications
247

Operations Director Resume Examples & Samples

  • Responsible for the Overall coordination of all contract operations and for planning, implementing and evaluating contract services and deliverables
  • Serve as the liaison with government staff that oversee scientific and operational activities at a BSL-3/4 High Containment Facility
  • Serve as the Science Lead for projects focusing on research studies investigating host/pathogen interactions of high consequence viral pathogens and participate in efforts to develop and evaluate animal models, imaging of viral infections, and efficacy assessments of medical countermeasures
  • Oversee, and responsible for all research studies: scientific, animal care and technical (includes pathology, and histology), gross Anatomical Pathology, and administrative
  • Responsible for the scientific validity of study plans, study conduct, review and analysis and management of the high containment laboratory
  • Manage and provide guidance to staff of over 80 people
  • Ensures safe and efficient conduct of science in a BSL-2, BSL-3, and BSL-4 environment
  • Ensures personnel on research studies that involve BSL conditions adhere to personnel reliaibility program (PRP) guidelines, and maintain/obtain their enrollment in chemical and/or biological programs
  • Defines assigned research program objectives to maintain the appropriate focus and manage resources to assure their most efficient distribution and utilization
  • Prioritizes various elements of research projects and coordinates studies between the study leads and the core service groups which include pathology, histology, clinical laboratory, cell culture, aerobiology, imaging, and laboratory animal medicine
  • Coordinates/Implements assigned/approved projects as directed
  • Coordinates research work and laboratory activities with other science and technical staff
  • Develops team goals and objectives and provides support to achieve those goals and objectives
  • Documents team accomplishments as they relate to strategic goals and contract performance objectives
  • Prepares periodic reports for management, as necessary or requested, to track performance objective accomplishment
  • Creates program management plan (PMP), reviews and edits standard operating procedures (SOPs), and crafts/executes all other required deliverables in a timely manner
  • Identifies efficiencies and cost savings where appropriate
  • Establishes and monitors project supply costs and/or budgets to include services, equipment, materials, supplies, and labor as requested by management
  • Provides direction and guidance to scientific staff as well as core service groups which includes pathology, histology, clinical laboratory, cell culture, aerobiology, imaging, and Comparative Medicine
  • Supervises, coordinates, and manages execution of in vitro and in vivo studies to meet government needs to develop medical countermeasures to high-risk infectious disease agents approved by the government
  • Informs/advises government leadership on novel scientific, policy, or political developments and suggest novel research directions or solutions to identified problems
  • Must be a US citizen or permanent resident
  • Ability to obtain/maintain DoJ Security Risk Assessment (SRA) approval
  • Must be willing to be immunized with licensed and FDA approved Investigational New Drugs (IND) recommended for persons at risk to occupational exposure of biological agents
  • Must be willing to participate in periodic drug screening
  • MD, DVM, or PhD in microbiology or related science with extensive experience in infectious disease research
  • 8-10 years of experience working in a BSL-3/4 laboratory
  • Experience with viral Select Agents is highly desired
  • Good Laboratory Practice experience is preferred
  • Proficiency in Word, Excel, and PowerPoint
  • Basic understanding of laboratory information management systems (LIMS)
  • Demonstrate interpersonal, oral and written communication, and organizational skills
  • Demonstrate ability to ability to work independently, design experiments, and analyze data
  • Demonstrated critical thinking skills/problem solving/good reasoning skills
  • Demonstrated experience preparing and reviewing scientific presentations and manuscripts
  • Expected to participate in any required vaccination programs
  • Excellent customer relations and interpersonal skills required
248

Regional Operations Director Resume Examples & Samples

  • Well-developed communications and interpersonal skills
  • Sound customer service knowledge including both strategy and tactics
  • Knowledge of M&A and business development
  • Knowledge of sales and marketing techniques, including business to business
  • Ability to analyze and utilize reports and data to affect positive change in a hospital environment with an audience possessing a wide range of educational backgrounds
  • Strong financial analysis skills
  • Ability to influence individuals and groups
  • Knowledge of the veterinary profession including advanced certifications and specialty care
  • Ability to multi-task and deal with high levels of stress in an environment of changing priorities
  • Ability to initiate and coordinate the smooth integration of acquisitions
  • Ability to travel when needed to attend regional and national meetings as well as scheduled hospital visits
  • 4-year college degree required
  • MBA, DVM, or degree in Healthcare Administration or Hospital Management a plus. Certified Veterinary Practice Manager designation also a plus
  • Minimum of 3-years of experience in multi-facility operations management with budget management and direct profit and loss responsibility or minimum of 5 years in veterinary hospital management. Specialty hospital experience a plus
249

Advanced Aquatic Operations Director Resume Examples & Samples

  • Effectively communicates the mission, vision and values of the YMCA
  • Supports the development and over sight of departmental budgets
  • Ensures high quality programs through innovative program development, program evaluation and on-going staff training
  • Ensures the Y mission and character development values are incorporated into programs
  • Ensures overall growth of designated aquatic programs
  • Provides hands-on leadership for Aquatic Department
  • Recruitment, training and management of direct reports. Supports direct reports in recruitment, training and management of department staff which includes part-time coordinators, as well as lifeguards, swim coaches and swim lesson staff
  • Knowledgeable with all risk management procedures and policies and helps implement branch compliance
  • Communicates effectively and efficiently with all staff and participants
  • Maintains Ellis Certification and Ellis Trainer Status
  • Ensures Ellis procedures and paperwork are compliant
  • Ensures staff attain and maintain YSL certification
  • Performs other duties, as necessary
250

Senior Operations Director Resume Examples & Samples

  • Demonstrate leadership to influence others, engage and inspire, proactive collaboration, build talent, communicate effectively and build strong relationships
  • Oversee the development and management of the capital and expense budgets, leading and advising the client toward the strategy
  • Develop and import best practices and innovations to implement on client’s account as well as export to JLL
  • Partner with other services provider(s) to provide consistency and to ensure the use of best practices throughout the client’s portfolio
  • Oversee the development and timely submission of monthly/quarterly/annual reporting appropriate for the client
  • Promote utilization of suppliers, preferred vendors/contractors and the level of spending with Minority/Women owned Business Enterprises (M/WBE) when in the client’s interest
  • Manage and encourage participation in the client and Jones Lang LaSalle Employee Recognition, DaVinci and Excellence Awards programs
  • 15 – 20 years post college work experience with the last 10 years in a manufacturing or similar environment
  • Computer proficiency