Operations Director Job Description

Operations Director Job Description

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Operations director provides contract management and quality control in accordance with Authorities Having Jurisdiction (AHJ), including FDA, EPA, OSHA and other applicable regulatory agencies.

Operations Director Duties & Responsibilities

To write an effective operations director job description, begin by listing detailed duties, responsibilities and expectations. We have included operations director job description templates that you can modify and use.

Sample responsibilities for this position include:

Visit clients to resolve any issues and identify suitable solutions
Support the managing director, as needed across a broad range of project management activities
Manage and support project managers, Platform Services and IT teams and general technical operations in the Korea region
Manage day to day financial processing for card benefits, including processing POs and invoices, pulling transaction and account data for billing purposes
Create and produce key operational performance dashboards to facilitate information flow across teams for various business metrics
Champions’ efficiency ideas, cost reduction measures and assists with the implementation of changes as they pertain to areas of responsibility and total company
Ensures compliance with all Insurance Pooling requirements
Oversees emergency response or crisis management activities
Communicates with Merchandising, Sales Management and Marketing Associates to collaboratively resolve any customer or delivery opportunities or issues
Where applicable, oversees or participates in the interpretation, adherence and negotiation of the collective bargaining agreement

Operations Director Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Operations Director

List any licenses or certifications required by the position: PMP, CPR, YMCA, ITIL, APICS, ISM, AED, HDI, DMAIC, SSL

Education for Operations Director

Typically a job would require a certain level of education.

Employers hiring for the operations director job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Education, Business/Administration, Management, Engineering, Marketing, MBA, Operations Management, Performance, Supply Chain Management

Skills for Operations Director

Desired skills for operations director include:

Leases in order to determine financial responsibility of operational issues
Maintenance and operational functions strongly
Competition
Proactively assess related SWOT
OSHA
EPA
NFPA and other government
State and local regulatory agencies standards
TJC
Local healthcare market

Desired experience for operations director includes:

Provide oversight of back office services including reconciliation, corporate action processing and direction for transaction posting
Create, report and manage to key risk indicators for all functions
Assist with implementing industry initiatives internal efficiencies and improvements
General knowledge of finance, portfolio accounting systems and general applications is required
Responsible for Region Sub Saharan Africa wide delivery of MS KPIs Reporting for Active Managed Services Contract along with the Ops Assurance head/heads
Responsible for aligning the offshored Performance Management service elements and secure Work Level Agreements fulfillment towards Global Service Center

Operations Director Examples

1

Operations Director Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of operations director. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for operations director
  • Human Resources - Plan the use of human resources.Participate in recruitment process and placement of required staff
  • Production - Coordinate and monitor the work of various departments involved in production.Monitor performance and implement improvements
  • Sales, Marketing, and Customer Service - Manage customer support
  • Manage overall front and back office activities, including customer service area and ensures that the needs of customers are being satisfied
  • Administrate building management and security enterprise systems
  • Create COE model, short-term and long-term strategy to ‘bring in’ disparate call centers, driving synergy, collaboration, best practices and continuity
  • SPOC for escalations for select PSC and COE accounts
  • Deliver a high level of client support to overall PSC and COE accounts
  • Assess all current PSC KPIs bringing best in class changes
  • Develop and maintain PSC policy, processes and procedures
Qualifications for operations director
  • Solid inter/intra personal skills
  • Ability to work within and outside of functional department to gain consensus rather than give directives
  • Ability to think strategically and execute tactically to deliver the desired results
  • The role will involve travel globally
  • Technical expertise in measurement and numerical analysis
  • Bachelors degree in Life Sciences, Engineering, Manufacturing, Operations, Business, Logistics or equivalent experience
2

Operations Director Job Description

Job Description Example
Our company is growing rapidly and is looking for an operations director. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for operations director
  • Develop and administer operations budget
  • Organize and supervise activities of facilities operations staff
  • Responsible for project managing shows
  • Responsible for the day-to-day office administrative work including staff schedules, timekeeping, hiring, supervising and monitoring of staff performance
  • Engage in venue improvements and capital projects by providing recommendations for improvements and working with GM/Festival Director to obtain bids, develop ROI (Return on Investment) analyses, and oversee projects to completion
  • Responsible for day of show settlement, prepare invoices and handle payroll discrepancies
  • To manage the operational relationship with the customer, securing to achieve a high level of satisfaction from the customer regarding the overall delivery performance
  • To secure that hierarchical escalation on critical incidents (or other emergencies as specified on SLA) is followed and that the customer is always involved and updated according to contractual requirements
  • To secure that all internal agreements (WLA) between the Local and other delivery organizations are signed and reflect the contractual requirements
  • Secure correct handling of Incident Management, Problem Management & Change Management
Qualifications for operations director
  • Must possess and demonstrate the ability to direct individuals and delegate responsibilities and tasks
  • Must possess and demonstrate verbal, written, and interpersonal communications skills
  • Must be computer literate and able to utilize MS Office, spreadsheets and ERP systems
  • Must possess and demonstrate ability to read, understand, interpret and apply technical writing skills and instructions
  • Must be well organized and detail-oriented with proven initiative and self-starter skills
  • Must be able to interact effectively with a variety of individuals within and between departments
3

Operations Director Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of operations director. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for operations director
  • Develops relationships with key clients and/or customers to identify emerging needs
  • Applies business and management expertise to set and achieve financial and operational objectives within a group or large department
  • Resolves complex technical, operational and financial problems
  • Develops priorities and objectives for multiple units to align with division scorecard
  • Provides input into financial profit plan and manages resources to ensure financial and operational objectives are met
  • Makes decisions – guided by the profit plan or budget – that impact support, re-sourcing and implementation of projects, products, services and/or technologies
  • Supply - Lead IPT daily walkthrough.  Exercise a high degree of independent judgment and decision making to ensure quality product is reliably produced while managing cost
  • Financial Stewardship – Responsible for development and management of the IPT operating budget as defined with the profit plan.  Accountable for meeting the operating budget and continuously reducing cost
  • Deliver Functional expense requirements and P&L
  • SAFETY of every Team Member, 3rd Party Contractor and visitor to the site
Qualifications for operations director
  • Ability to structure complex/chaotic information in short time frames
  • Project management of a complex internal project with stakeholders across multiple business units
  • Strong knowledge of and/or experience in the functional lines of the gas business, including generation, procurement, transmission, and customer services
  • Knowledge of material procurement process and as-built documentation
  • Possess a sense of urgency, individual responsibility, and ability to work effectively with changing priorities
  • Adhere to high ethical standards, function effectively as a team player, and lead others to do the same
4

Operations Director Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of operations director. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for operations director
  • Responsible for analysis and delivery of monthly reports summarizing operational performance of the division
  • Regularly meets with management to provide an update on operations status
  • Hires subordinate professional staff
  • Review subordinate performance and takes corrective action if necessary
  • Ensure professional development of subordinates
  • Oversee the operation, staffing, performance and development of the Facilities Management staff
  • Performs client relationship management to deliver value-add creative solutions to the client on a timely, cost-effective and high quality basis
  • Develop facility maintenance and asset management strategy that meets client’s objectives
  • Challenges year-over-year increases in costs
  • Implementation and support of all new and ongoing initiatives, systems and services (revenue projection, deal and commission management, customer relationship management, ) ensuring adequate training and use
Qualifications for operations director
  • Proven ability to maintain the flexibility necessary to listen, adapt, respond, and meet the complex and changing needs of the organization
  • Highly analytical, organized and detail-oriented with ability to work on multiple projects simultaneously while balancing and prioritizing business and team needs to meet project deadlines
  • Possesses accurate knowledge of facilities and plant management
  • Demonstrated understanding of occupancy planning, real estate concepts and real estate terminology
  • Must have strong interpersonal skills, work collaboratively, communicate effectively, and be highly organized
  • Bachelors of Science in Engineering, Facilities Management, and/or similar field preferred, but not required
5

Operations Director Job Description

Job Description Example
Our company is hiring for an operations director. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for operations director
  • Partner with other discipline leaders to enable appropriate tracking, workflow and team communication on deliverables
  • Set project quality and performance standards to help standardize approach and manage risk within, and across, multiple projects
  • Evaluate resourcing, processes and roles and responsibilities of integrated team to maximize resources within and between departments
  • Ensure ongoing process-improvement to respond to changing business needs, capabilities and clients that enables reliable delivery of integrated projects in a dynamic environment
  • Triage and fix all defects in a timely manner
  • Deliver the Development potential of the Country
  • Maximise the Profit potential and Cash Return from the Country
  • Reviews business performance by sales area and centre focusing on profit and sales
  • Reviews results versus plan monthly and takes corrective action where necessary
  • Oversee the operations functions of the hotel, including but not limited to Rooms Division, Food & Beverage, Engineering, Spa and Security
Qualifications for operations director
  • A Bachelor’s degree in a related field of study or concentration from an accredited institution, university or college is required
  • Previous management of large teams is required
  • Global Call Center experience is required
  • Setting up a call center from cradle-to-grave a plus
  • A minimum of seven years of call center experience is required
  • Effective use of technology and tools such as SharePoint

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