Senior Director Operations Job Description

Senior Director Operations Job Description

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Senior director operations provides functional/operational human resources guidance through planning, organizing and controlling the activities of the Human Resources Team in support of the assigned client group.

Senior Director Operations Duties & Responsibilities

To write an effective senior director operations job description, begin by listing detailed duties, responsibilities and expectations. We have included senior director operations job description templates that you can modify and use.

Sample responsibilities for this position include:

Partner with the Talent Strategy & Services leadership team in the creation and ongoing re-evaluation of the long term technology strategy and short term roadmap
Lead the development of the HRMS technology strategy, focusing on the overall optimization that delivers the right capabilities that enables efficiency and simplification in how we use the system and the data that is utilized across other HR systems
Partner with other HR and non-HR system owners on their solution strategies that require global employee data or integration to our HRMS
Lead yearly effort of HR and IT technology prioritization efforts with HR business partners and other HR system owners
Provide strategic consulting support to other HR system owners on future technology projects
Actively engage in the external HR technology space to help inform strategic direction on understanding opportunities and impact to long range plans
Partner with HR IT lead on HR technology needs and how that fits into the greater IT strategy
In collaboration with VP, establish strategic direction and high level initiatives for the Company’s Branded Concept & FO stores in alignment with current Company strategic initiatives and direction
Drive implementation of adidas Group North America’s Retail strategy through entire Division
Motivate, coach, and lead Directors and Multi-Store Unit Leaders to achieve targets/plans

Senior Director Operations Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Senior Director Operations

List any licenses or certifications required by the position: PMP, ITIL, YMCA, HAZWOPER, OSHA, APICS, SCTE, UK, JNCIA, CCNA

Education for Senior Director Operations

Typically a job would require a certain level of education.

Employers hiring for the senior director operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business/Administration, Business, Education, Engineering, MBA, Management, Healthcare, Computer Science, Leadership, Performance

Skills for Senior Director Operations

Desired skills for senior director operations include:

Cross-functional and intercultural experience
Financial accounting and human resources practices
MS Office
Standard Software applications
Business and commercial expertise to differentiate itself from the competition
Human source materials
Own segment/function
Potentially hazardous chemicals
Reagent manufacturing activities
Specific functional area to conduct

Desired experience for senior director operations includes:

Work with District and Area Managers and the Company’s Human Resources (HR) staff to support Stores in the hiring, evaluation, motivation, and recognition of store employees
Lead the Directors, District and Area Managers in the development and implementation of training programs for retail store staff, addressing product knowledge, sales skills, customer service, and environmental issues
Ensure Division, District, Area, and Store Managers collaborate to establish and evaluate effective use of merchandise presentation standards in order to maximize sales
10-15 or more years retail management experience with at least 5 of those years in a senior level field retail leadership position
Actively manage partnerships with external vendors to maximize value
Lead a cross-functional, multi-disciplined operations/implementation team

Senior Director Operations Examples

1

Senior Director Operations Job Description

Job Description Example
Our company is growing rapidly and is hiring for a senior director operations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for senior director operations
  • Provide secondary review of client due diligence reviews as required
  • Ensure consistency in client due diligence activities conducted across all regions, including with respect to additional due diligence and enhanced due diligence matters
  • Stay abreast of current and emerging anti-money laundering, counter-terrorism financing methodologies and regulatory updates to incorporate in the Financial Intelligence and Analytics (FIA) monitoring program
  • Responsible for and owner of customer experience quality and service delivery
  • Combines a deep cross-functional business understanding with a long-term industry wide strategic context for all decision making
  • Maintains a complete and thorough understanding of technical systems in a complex automated customer service center
  • The third core area for which this role is responsible is supporting internal and external customer relationship management
  • In terms of external stakeholders, this individual will lead a major portion of ACDS vendor management
  • Lead reporting intake and governance (data quality, accuracy and viability
  • Oversight of the investment of excess cash positions
Qualifications for senior director operations
  • 12- 15 years of experience across top-tier management consulting and product development and deployment, focused on strategy, technology, data and payments
  • Demonstrated capabilities in consulting with clients at executive and product leadership levels to collaboratively design and deliver solutions
  • The candidate should have a specialized skill set in running large scale production operations, preferably in a contact center environment
  • Strong oral and written communication skills, strong technical and analytical aptitude are required
  • The ideal degree would be in engineering, operations, supply chain or a related field
  • Demonstrated experience developing & leading vision and strategy
2

Senior Director Operations Job Description

Job Description Example
Our growing company is looking for a senior director operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for senior director operations
  • Tracks, analyze, and reports performance data on key departmental initiatives
  • Develop close coordination of marketing and sales systems and processes through clear and frequent communications with sales operations and executive management
  • Market database management including policy development and enforcement, process development and data quality
  • Manage marketing operations team and develop your skill set to delivery world class systems accuracy, reliability and availability
  • Oversee the successful global implementation of the Marketo marketing automation tool integrated to Salesforce.com allowing for multi-channel, multi-touch campaign management and closed loop lead management
  • Lead the effort to employ best practices processes in the areas of B-B lead management and drive significant improvements in marketing data quality
  • Ensure that marketing systems quickly assess and deliver leads to the appropriate sales professional with minimal delay and maximum data enrichment
  • Collaborate with senior leadership in developing, understanding and utilizing systems that support marketing goals and business efforts
  • Evaluate and provide insight on the performance of all marketing campaigns activities
  • Interpret industry trends and competitive information and develop strategies and tactics to respond to opportunities and changes in the marketplace
Qualifications for senior director operations
  • Comfortable working in ambiguous situations with capabilities to lead organizations through transformation
  • Strong on processes, people management, and in attracting top talent
  • Deep understanding of integrated workflows, operations and systems
  • Knowledge of the K-12 enterprise, ISV, Solution Provider and OEM space highly preferred
  • Bachelor’s Degree in Business Administration with a concentration in finance, accounting or international business
  • 15+ years of Treasury Management responsibilities in a multinational company with substantial experience in the US and international financing and currency management activities
3

Senior Director Operations Job Description

Job Description Example
Our company is searching for experienced candidates for the position of senior director operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for senior director operations
  • Coordinate marketing integration actions for mergers and acquisitions
  • Own and manage AtHoc 24x7 SaaS operations globally while maintaining internal and external SLAs, and security posture and certification
  • Lead architecture and implementation discussions and decisions, to plan for growth, scale and continuous extension of the SaaS services offered
  • Manage a team of SaaS operations professionals to support and maintain SaaS Operations
  • Manage hybrid cloud environment of private, public and FedRAMP cloud environments
  • Manage team to implementations of AtHoc customers using SaaS environments, while working with customer success, services and support groups
  • Introduce and implement large scale deployment automation and monitoring capabilities to streamline SaaS Operations
  • Identify gaps and opportunities for improvement in processes, technologies and tools
  • Participate in the Security Incident Response Team
  • Collaborates with the DSRM Leadership team to create a departmental annual strategic action plan
Qualifications for senior director operations
  • Excellent quantitative and analytical
  • Proven accomplishments in a team environment
  • 10 plus years of experience in a senior outsource management role
  • Strong understanding of budgets
  • Experience in MSA and SOW terms
  • Chat channel management experience a plus
4

Senior Director Operations Job Description

Job Description Example
Our company is looking for a senior director operations. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for senior director operations
  • Oversees the Safety Systems team in the development, maintenance and management of the pharmacovigilance safety database (i.e., Argus)
  • Collaborates with senior leadership to ensure clinical and commercial pharmacovigilance related activities are implemented in compliance with global requirements
  • Evaluates and monitors processes and contracts used by various teams for compliance with corporate and regulatory requirements, collaborating to enhance corporate processes by providing suggestions to optimize compliance
  • Collaborates with DSRM Quality, Standards and Training (QST) leadership to develop and implement pharmacovigilance training to support relevant internal and external pharmacovigilance activities
  • Ensures operational and safety system related processes and procedures are created and updated to ensure compliance with global regulatory requirements
  • Proactively identifies and manages deviations, ascertaining the need for a corrective and preventive action (CAPA) plans through root cause analysis, assuring timely notification and escalation of CAPAs to VP, DSRM, developing comprehensive CAPAs in collaboration with relevant internal or external parties (when necessary), monitoring timely CAPA completion, providing routine CAPA status updates to VP, DSRM and QST
  • Oversees and assists Safety Systems staff in the development of Argus reports (i.e., periodic and ad hoc) for various constituencies with an interest in information contained within the safety database, , Clinical, Quality, Safety Review Team, Medical Information Services, Marketing Partners, and CROs
  • Ensures standard processes and procedures for all aspects of internal audit plans with a specific emphasis on assessing pharmacovigilance compliance and advance quality initiatives aligned with organizational objectives
  • Contributes to the preparation and management of pharmacovigilance audits and inspections by FDA, EMA or other health authorities, including assisting with communication activities and providing strategic advice and regulatory guidance
  • Responsible for the development of responses and oversight of regulatory queries concerning Safety Operations related documentation
Qualifications for senior director operations
  • You have the ability to identify inherent risks to the business (operational, financial, market, credit, regulatory, technology) determine residual risks through a range of methods, including control effectiveness assessments and testing
  • 10-15 years of increasing responsibility in grants management
  • Leadership experience within a private foundation and/or corporate grantmaking institution, including demonstrated ability to manage a global team
  • Ability to build consensus across functions and geographies and create a plan for tactical implementation of new strategies and processes
  • Exceptional written and verbal communication skills, including the ability to synthesize complex processes and strategies into clear, concise visual or written representations for wider distribution
  • Comfortable in a fast-paced, evolving organization and desire to be a constructive participant in ongoing organizational development
5

Senior Director Operations Job Description

Job Description Example
Our innovative and growing company is looking for a senior director operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for senior director operations
  • Accountable for effective management of departmental resources, expenses and budget
  • Responds appropriately to rapidly changing regulatory environment with minimal oversight
  • Creates a talent management plan to address individual performance needs establishes a succession plan for the team
  • Ensures effective performance management process is in place and specific development plans implemented for each team member
  • This position supervises Operational and Safety Systems associates in the Drug Safety department
  • Be accountable for the development and implementation of a global strategy to plan, control, and improve quality for all aspects of global pharmacovigilance (PV) activities
  • Influence PV and Regulatory senior executives to successfully embed a strong governance model including a dashboard of KQPIs to oversee the performance of the PV QMS
  • Identify, evaluate, and drive the remediation of fundamental issues within GPV to drive quality, in collaboration with PV, in our development programs
  • In partnership with the Safety Leadership team, create an annual strategic quality management plan based on current risks that will govern and oversee the implementation of the QMS within clinical development
  • Collaborate with Executive level leadership and respective teams, including Corporate Quality/GxP Audit, PV, Affiliate Quality to ensure we develop robust CAPAs in response to identified global PV quality issues and observations
Qualifications for senior director operations
  • Required 10+ years of experience in an operations environment specifically with claims, customer service, provider services administration, project management and/or information technology
  • Required Other Experience with the design, development and administration of managed health care programs (Medicaid and other Government programs)
  • Required Other Excellent human relations, leadership and interpersonal relationship skills, engagement of employees, staff coaching skills required
  • Required Intermediate Operations Management Systems (Generic)
  • Knowledge of hotel industry and trends
  • Excellent PC and technology systems skills including Property Management Systems

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