Director, Operations Job Description

Director, Operations Job Description

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Director, operations provides measurable input to new products/services, equipment, processes or standards in operational plans in order to implement business and category strategies.

Director, Operations Duties & Responsibilities

To write an effective director, operations job description, begin by listing detailed duties, responsibilities and expectations. We have included director, operations job description templates that you can modify and use.

Sample responsibilities for this position include:

Governance owner for Region Sub Saharan Africa level review towards MTN & Global Service Center
Directs operations for a site or business unit to ensure that all contractual and/or business objectives are obtained
Manages and directs the employees and functions of the Manufacturing Operations areas to include the preparation of equipment and components to be used in manufacturing and packaging processes
Manages all operational aspects of the area including productivity, cost, planning and daily business processes
Insures compliance with all applicable corporate and regulatory SOP, cGMP, and safety guidelines, working with site Quality Director
Insures all personnel receive necessary and appropriate training for their job function
Effectively manages employee relations including hiring, discipline, rewards and recognition, and effective human capital resources allocation
Participates and represents Company in Regulatory audits and inquiries
Lead Operational Excellence initiatives to improve operational efficiencies within areas of responsibility
Manage and increase the effectiveness and efficiency of Support Services, through improvements to each function coordination and communication between support and business functions

Director, Operations Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Director, Operations

List any licenses or certifications required by the position: PMP, CPR, YMCA, ITIL, APICS, ISM, AED, HDI, DMAIC, SSL

Education for Director, Operations

Typically a job would require a certain level of education.

Employers hiring for the director, operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Education, Business/Administration, Management, Engineering, Marketing, MBA, Operations Management, Performance, Supply Chain Management

Skills for Director, Operations

Desired skills for director, operations include:

FMCNA products
Services and strategies to market the company and grow the business
Leases in order to determine financial responsibility of operational issues
Maintenance and operational functions strongly
State
Excel
Microsoft Office products
PowerPoint
Ever-changing and complex government and industry regulations and ability to monitor compliance remotely with these regulations
Data management tools

Desired experience for director, operations includes:

Reports to work promptly and regularly
Bachelor's degree from an accredited institution in Business Administration or related field
Five or more years in related management experience (retail and/or mixed use property management experience)
Knowledge of building systems, construction practices, preventative maintenance and mall security
5+ years of experience with a focus on production, manufacturing, logistics, material management, procurement, industrial engineering, and economical knowledge
Management experience in manufacturing operations

Director, Operations Examples

1

Director, Operations Job Description

Job Description Example
Our innovative and growing company is looking for a director, operations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for director, operations
  • Leadership and direction of Senior Operations team
  • Focused on driving efficiencies and increasing revenues by continuously looking at ways to improve the business
  • To develop, retain and nurture talent to support succession planning ensuring appropriate coaching, mentoring and L&D is available
  • To ensure we are set up to deliver the best possible customer experience to each and every one of our customers
  • To manage operational costs in line with business plan by maximising workforce optimisation
  • To support the sales and implementation teams during the bid process to ensure operational expectations can be delivered
  • Develop and oversee implementation of facility related strategic plans and operational policy
  • Ensure facilities are operated and maintained in environmentally friendly manner
  • Organize and implement policies and procedures that effectively provide for event management ( room setup, AV services, catering, ) and related services
  • Oversee provision of contractor services related to facility construction and renovation
Qualifications for director, operations
  • Excellent communication and coaching skills at all levels from the shop floor to the top management (Strong team leader)
  • 10+ years of progressively increasing managerial experience in a manufacturing environment
  • A career background in operations or quality, preferably in sterile and/or aseptic manufacturing
  • Experience with Operational Excellence, Lean and Six Sigma, or similar efficiency improvement programs is preferred
  • Large volume, wide customer base contract manufacturing experience strongly desired
  • Must demonstrate the ability to achieve and meet the expected throughput and financial goals of the organization
2

Director, Operations Job Description

Job Description Example
Our company is growing rapidly and is hiring for a director, operations. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for director, operations
  • Build a culture of operational excellence and KPIs driven by the LS&Co
  • Work with Office Manager to track broker licenses, professional memberships, and educational requirements and follow up with fee-earners on any delinquencies or upcoming actions required
  • Coordinate any move with Office Managers and Office Coordinator by designing seating plan
  • Work in conjunction with IT, Telecomm, Real Estate on all moves
  • Implement emergency preparedness plan
  • Manage required adjacencies, anticipated recruiting and attrition
  • Perform more administrative duties in the absence of Office Manager such as tracking broker licenses and professional memberships, manage onboarding of new hires, business continuity, coordinate moves, track vacancies and utilization
  • Provides leadership to managers and/or individual contributors (professional employees)
  • Accountable for the performance and results of multiple teams that are typically inter-related
  • Develops business plans, including financial, production and/or organizational priorities
Qualifications for director, operations
  • Must possess and demonstrate exceptional leadership qualities and be a motivator of people
  • Must possess and demonstrate knowledge and experience in cGMPs and relevant Safety Regulations (e.g., OSHA)
  • Bachelor's degree for entry into the field
  • Minimum 15 years related experience which should include a detailed knowledge of industry practices
  • Significant experience within the oil and gas industry in operations management and oversight, including supervising management level engagement teams in the field and providing input into engagement decisions
  • Comfortable and experienced with communications to executive leaders and senior stakeholders
3

Director, Operations Job Description

Job Description Example
Our company is looking for a director, operations. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for director, operations
  • Compliance to worldwide, regional and local polices GMP/Quality, HR, Policy of Business Conduct, Healthcare Compliance, SOX
  • Compliance Scorecard on Health, Safety and Environment meeting consumer China and J&J goals
  • Customer Service level > 97% LIFR, OTiF, CFR, Planning Attainment (95-100%)
  • COGS with yoy >6.0% of production value (CIP – cost improvement projects)
  • Credo Management and Survey that exceed AP and WW Benchmark
  • Talent development with Ready Now / Ready Later candidates for all direct report and critical positions
  • Process Excellence Belts with >25% certifications, OEE target achievement
  • Deliver On-Time-in-Full (OTiF) for all New Product Development introductions
  • Deliver Function Budget and Supply Chain P&L
  • Interface with finance on all operations issues
Qualifications for director, operations
  • Demonstrated ability to act independently, develop project plans and meet deadlines
  • Ability to quickly gain knowledge and comprehension of new subject matter areas
  • Twenty years’ experience in natural gas gathering, compression, dehydration, processing, and transmission
  • Twenty years’ of progressive responsibility in the Midstream industry
  • Poised professional who demonstrates initiative, organization, and a strong sense of urgency
  • Excellent written and verbal communication skills, including strong presentation skills for both internal and external audiences and the ability to effectively communicate with individuals at all levels in the organization across various functions with individuals at partner companies
4

Director, Operations Job Description

Job Description Example
Our company is hiring for a director, operations. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for director, operations
  • Share responsibility for short and long term resources and facility planning, and perform managerial duties as required, budgets, personnel performance appraisals
  • Build a strong internal controls framework and ensure we meet all regulatory, compliance standards Qualifications
  • Build out and develop the LAROC organizations, according to the Global Operations strategic vision
  • Direct the day to day activities of the staffing, scheduling, forecasting, intra-day management, process improvement and reporting functions to ensure customer satisfaction, process efficiency and workforce optimization
  • Set the strategy for process improvement and deliver against the strategy
  • Develop and maintain a strong network of relationships at all levels within ROCs and key stakeholders and functional leaders across the Global Organization
  • Manage a team of integrated project managers in charge of multi-channel client programs
  • Lead the development and tracking of integrated project plans, including training, standardization and application of best practices in project management capability
  • Mentor and coach project management team, as appropriate
  • Ensure consistency and efficiency by overseeing project estimations, staffing and SOW requirements across the portfolio
Qualifications for director, operations
  • Credibility and experience to work effectively and directly with the management of different cultures and diversities
  • Ability to independently identify problems and effectively offer and implement solutions by summarizing and presenting key considerations and decision points and translating strategy into action
  • Ability to lead, recruit, and professionally develop talent
  • Experience with major construction projects involving bid packages
  • Bachelor’s Degree in Business or Finance preferred, or equivalent industry experience required
  • Series 7, 24, and 63 and 65 (or 66) licenses required
5

Director, Operations Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of director, operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for director, operations
  • Oversee the operations functions of the hotel, including but not limited to Engineering, Spa, Security, Food and Beverage and Rooms Division
  • Develop strategic initiatives that will support the current and future Retail and Outlet channels while managing and constantly evolving daily operations
  • Lead, manage and motivate the retail operations team, ensuring that it works collaboratively across the organization and each individual delivers to the best of their ability
  • Build cross-functional partnerships across both the Corporate and Retail areas to ensure a collaborative approach to operational initiatives
  • Improve the Customer Experience and elevate in-store services and communication for both the employees and customers
  • Influence at all levels, partnering with senior leaders on decision making and working closely with New York headquarters to lead on directives and European projects
  • In partnership with key cross functional partners, lead the organization of key events such as the annual Store Manager’s conference
  • Take accountability for functional areas relating to new store openings, budget setting and control, legislative updates and compliance, procurement and supplier management, facilities maintenance across our fleet of stores
  • Implement and lead Global initiatives and adapt for Europe
  • Develop new tools and processes that will optimize efficiency and decrease tasks in Retail stores
Qualifications for director, operations
  • Proven ability to manage people and their performance of various activities
  • Ability to lead a large group of employees with widely different responsibilities
  • The Director, Operations is required to attend calls during and after the regular shift, flexibility to travel may be needed to attend meetings
  • Team player that is organized and efficient
  • Service Center Director is required to attend calls during and after the regular shift, flexibility to travel may be needed to attend meetings
  • Knowledge and experience in managing retailer data, file conversion

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