IT Operations Job Description

IT Operations Job Description

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IT operations provides support for Active Directory, Azure Active Directory, Windows, ADFS, and our EMR, particularly in the areas of access control and privilege access.

IT Operations Duties & Responsibilities

To write an effective IT operations job description, begin by listing detailed duties, responsibilities and expectations. We have included IT operations job description templates that you can modify and use.

Sample responsibilities for this position include:

Implement and enforce IT policies, best practices and processes
Maintain the operational integrity of technologies and services provided
Lead and manage the technology teams including outsource partners
Manage the ERP development and support team
Prepare and manage technology budgets and schedules
Coordinate technical resources in relation to deliverables
Report on IT operations status on a regular basis by specifying constraints and recommended solutions
Manage performance and outages of the organisation's operation
Manage upgrades and technology refreshes
Deal with all IT vendor and contract issues

IT Operations Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for IT Operations

List any licenses or certifications required by the position: ITIL, SAP, CISSP, PMP, OCP, OCA, UNIX, SSL, V3, RHCE

Education for IT Operations

Typically a job would require a certain level of education.

Employers hiring for the IT operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Computer Science, Technical, Education, Business, Information Technology, Engineering, Information Systems, Technology, Associates, Graduate

Skills for IT Operations

Desired skills for IT operations include:

Active Directory
Kafka
SDI
Snaplogic will be
Applicable local
DNS
State/province
Federal/national statutes and guidelines
Windows
Oracle

Desired experience for IT operations includes:

Experience managing accrual, invoice approval, and PO processes in a Corporate IT setting
Familiar with standard corporate IT functions, processes, and product types, including third party labor, hardware, software, cloud solutions, and software subscription models
Skilled in financial data extraction from source systems, data manipulation, and loading into a financial analysis system
Experience creating clear presentation materials to IT and Corporate Leadership related to Financial information
Excellent attention to detail and ability to meet critical deadlines
Previous experience managing or mentoring a team of employees

IT Operations Examples

1

IT Operations Job Description

Job Description Example
Our company is growing rapidly and is hiring for an IT operations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for IT operations
  • Support and maintain practices that align with best practices, security and compliance
  • Oversee the implementation of large-scale projects with business owners
  • Work with the maintenance team to help support UPS, A/C, and generators in our data centers, network and telecom cabling
  • Evaluate hardware, software, and applications for relevancy to the business with the goal of improving processes, adding value, managing risk, and improving customer satisfaction
  • Oversee a staff of 5 to 10 employees
  • Ensure all incoming inquiries are responded to in a timely and accurate manner
  • Maintain schedules and critical time-tables
  • Administer systems
  • Perform desktop exercises with staff to maintain incident readiness
  • Perform and or follow-up on root cause analysis when applicable
Qualifications for IT operations
  • Proven experience in the operation and analysis of database hardware, software, and standards, data retrieval methodologies and mainframe applications
  • Have a Bachelor’s degree from a four-year college or university
  • 3+ years’ experience leading technical teams, operational teams preferred
  • 5+ years’ demonstrated experience with server and/or end-user computing orchestration, management and monitoring toolsets including SCOM, SCCM, SolarWinds
  • Demonstrated knowledge and experience of service desk concepts and toolsets including ITIL, knowledge management, and ServiceNow
  • Computer Science, Math or Engineering degree / diploma
2

IT Operations Job Description

Job Description Example
Our innovative and growing company is hiring for an IT operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for IT operations
  • Provide 1st level support to all beeline employees regarding all IT systems (hardware, telephone & connectivity) by phone, through e-mail and remote control
  • Take incoming calls, prioritize queries and solve these self-responsibly
  • Coordinate with external service providers
  • Follow-up with all customers to ensure that their needs have been met
  • Establish and maintain effective working relationships with employee, clients, and vendors
  • Manage process for communicating update/outage/emergency activities to North America organization
  • Conduct and review survey feedback to improve services, tools and support experience
  • Maintaining all division or supporting all communications infrastructure, including LAN/WAN, telephony, hosting facilities
  • Participate in Scrum teams of business analysts, developers and testers to plan deliverables for each development sprint
  • Prepare replacement/backup hardware for production, where applicable
Qualifications for IT operations
  • 8+ years of work experience, including a minimum of 5 years of experience working in a corporate IT finance or accounting function either in an IT department or in Finance acting as a liaison to IT
  • Proficiency with Intuit QuickBase, SAP Financials, and Hyperion Essbase preferred
  • Certified in Industry recognized certifications such as Cisco's CCENT / CCNA
  • Experience with batch scheduler tools such as CA-7, Autosys, and iDash
  • Strong understanding of JCL
  • Through understanding of the core ITIL processes
3

IT Operations Job Description

Job Description Example
Our company is looking to fill the role of IT operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for IT operations
  • Contributes to and provides operational assistance assists with the implementation of the departmental technology roadmap
  • Coordinate local efforts with Global IT Operations teams
  • Understands the services (components)
  • Monitor, troubleshoot and resolve customer support tickets, or escalate problems, in a timely manner, ensuring service level objectives are met or exceeded, and sound judgment is exercised at all times
  • Support production applications, servers, and networks by responding to incidents, restoring service as quickly as possible, and investigating root causes for outages and maintaining incident logs
  • Coordinate with group members ensuring all documentation and procedures are kept current and accurate (Service Requests, logs, internal procedures, configuration documentation)
  • Manage Pay360’s processing platforms used to provide online payments services, ensuring operational service provided to customers is excellent and contractual SLAs are met
  • Manage change to production services, maintaining a detailed rolling change schedule for the upcoming 4 weeks and an outline change schedule for the upcoming 3 months
  • Maintain the operations support rota, ensuring support is available at all times (365x24)
  • Define and manage infrastructure projects and ensure that the systems operate on current, supported, versions of operating systems
Qualifications for IT operations
  • Familiarity with specific hardware types such as thermal label printers, laser printers, desktop PCs, monitors, fuzzy logic, imaging scanner equipment and Cisco switches
  • Strong interpersonal, coaching and relationship building skills
  • Coordinating daily team huddles
  • At least 5 -7+ years of strong related work experience in the Storage space, specifically SAN and to a lesser degree, NAS and Protection environments
  • Ability to translate technical details into a management consumable format
  • Demonstrated ability to build relationships and foster communication between various teams, organizations and individuals
4

IT Operations Job Description

Job Description Example
Our growing company is looking to fill the role of IT operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for IT operations
  • Support service management with problem solving, reporting, data analysis and presentation development
  • Support project management with process analysis, reporting, data analysis, and presentation development
  • Support the department with research and/or coding on new tools to enable communication and service delivery
  • Champion opportunities for process improvement and overall efficiency
  • Champion Cost reduction and avoidance initiatives
  • Assist in defining, implementing and maintaining DR Plans
  • Resolves more complex issues
  • Facilities management of server rooms, HVAC, UPS, etc
  • Helps design the future operating model for IT
  • Collectively drives the IT transformation with the CIO and IT leadership colleagues
Qualifications for IT operations
  • Maintaining appropriate information repositories
  • Working with functions from across the bank's technology divisions including Project Management, Security Operations, Engineering, Architecture, IT Audit, Service Management, business-side technology teams and others
  • Developing and then maintaining current knowledge on the bank's technology organization and applicable policies and standards
  • Developing and then maintaining current knowledge on the ITS Operations organization, its functions and their diverse needs
  • Maintaining current knowledge on technology trends relevant to the bank
  • Acting as a Subject Matter Expert on technologies within their skill set
5

IT Operations Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of IT operations. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for IT operations
  • Directs teams of technical, professional and management staff in the successful fulfillment of IT service delivery commitments
  • Oversees the execution of enterprise technology standards, governance processes and performance metrics to ensure IT delivers value to the enterprise
  • Drives infrastructure planning, engineering and deployment
  • Oversees the formulation of IT procedures, and performance management processes and measures
  • Directs resource management, with reference to the IT workforce plan
  • Lead any cross functional projects that involve IT or an improvement of the ERP system
  • Drive improvements for accounting with the third party outsourced provider for Sage 200
  • Put in place process maps, drive team performance & aid business growth
  • Leading the setup of all pop up stores, subsidiaries and branches and move to effective operational status
  • Create and maintain all supplier SLA’s, continually reviewing to ensure they’re always up to date
Qualifications for IT operations
  • Developing and then maintaining a strong understanding on Bank standard ITSM processes, including change/incident/problem
  • Contributing to the management and governance of the requirements for successful transitions to ITS Operations
  • Acting in a consulting capacity as required on technology, process or governance topics within area of expertise
  • Position will require travel within the US and internationally, potentially at short notice
  • Working business knowledge of credit/debit cards and related industry partners and processes, including card network standards such as EMV
  • Banking systems background in a batch and or real-time

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